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JetFlex 3000 Service Manual

1. Results Firmware Mode Diagnostic Firmware Version 4 03 03 ImagerT estCenter Versioni 1 1 Diagnostics System Versiort Unknown Diagnostic Coverage PrirtHead Diagnostic Level 1 All printheads passed test rinthead 0 Test PASS Prirthead 1 Test PASS Prirthead 2 Test PASS Prirthead 3 Test PASS Prirthead 4 Test PASS test time 507 71 975 md Save to File Pant Clear Result Smart Memory Operations MClear MRetieve MSave 96 Repair Validation 8007304e Revision A 02 2007 HP Confidential Illustration Imager Test amp Diagnostics x Select Test Case A Run Test m Dptional Urit ID Test ID Company Technician 7 Data Path gt Completed Pragess Test Results Save ta Fle Print Olea Resuk Smart Memary Operatians MRetrieve MSave 0 18 1 Test amp Diagnostics X Select Test Case v Fun Test m Dptional Urit ID E Test ID Company Technician gt Save 3 29 2006 1 288 8 Unit ID 1 Test IB 1 Company Techrician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 ImagerT estCenler Version
2. 212 Firmware Update Procedure 215 SPP 215 _ ___ __ 215 J Ink Removal Purging Procedure 219 bslore yow DCO Da ee ede EG ER RUE DUE ees oats 219 POCE 219 K Returning Modules with Ink Contamination 225 tolM T rrr 225 sane coat Aare Sea ee 225 4 8007304e Revision A 02 2007 HP Confidential Procedu e TE Ae eee oe eee ak bee 225 8007304e Revision A 02 2007 5 HP Confidential 6 8007304e Revision A 02 2007 HP Confidential 1 Introduction This document provides HP recommended maintenance and service procedures for the Q2337A HP mPrinter 4000 Fixed Imager It will enable an OEM integrator to develop maintenance and service procedures Information included e Chapter 2 Safety covers cautions and hazards including personal safety and waste management e Chapter 3 Precautions covers periodic maintenance procedures and recommended frequency Chapter 4 Troubleshooting Service amp Repair covers recommended service and repair procedures as well as troubleshooting flowcharts e Chapter 5 Repair Validation covers procedures to validate repairs performed
3. 170 Remove Formatter 17 dae beeen IE BOR RC 4 a 172 Remove Hard Disk Drive 172 Install Hard Disk 173 Remove Aux PSU AC DC 24V Power 174 Install Aux PSU AC DC 24V Power Supply 177 Remove ATX Power Supply Unit 180 Install ATX Power Supply 4 18 Replace Network 183 Ponoc E EEEE 183 A RoHS vs Non RoHS Part 185 B Transporting 187 Movs Across O ROOM 5 oa dota een E E iE EE 187 Move to New Installation 0 4 188 C Changing IP 189 D Part Serial Number Locations in Replacement 191 Part Serial 191 Backplane PCA keno ee bebe EP oe dae 19 Serial Number
4. Assistance Imaging Head Test Ink Delivery System OEM System Test gt Firmware gt M4000 Printer FW 8007304e Revision A 02 2007 Troubleshooting Flowcharts 29 E Buzzer Detected Faults HP Confidential sees ysIq bib Condes pos SAUQ sdeeg 9 iy 1 sdeeg eden sold sdeeg 9 SUUS R PIED Od sdeeg G ejgeorddy sd g pJeog uo 1015 WIIG ul 1eeses ININIG Jojeuuo Jj soejday Kowen sdeeg JO CWIO 0 pieog ejqeo Ajddng A ddng jemod sd gz soejday X JosseooJg eoe de JOsseooJg JOSS920J Jejeulo eoe dey gessi di a d 19497 19497 9 97 19497 suoioy 19A029M suonoy suonoy AJ9A029M ulojs S S9UO 10413 9 dqipny 8007304e Revision A 02 2007 Troubleshooting Service amp Repair 30 HP Confidential Non Operation Steps uo
5. Tesi Results 372922006 2 34 24 PM Unit ID 1 Test 0 1 Company T echniciart Imaging Module Type 223374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 Imager estCenter Version 1 1 Diagnostics Syslem Version Unknown Diagnostic Coverage Imaging Head Imagng Module and Service Station Diagnostic Level 2 Imaging Module Tes PASS Operator Instruction x Please open Service Station cleaner daor Click OK when finished Save tp File Pint Resut Smart Memory Operations MClear MRetieve MSave Lift the brick and click OK Release the brick and click OK Open Service Station door and click OK Repair Validation 8007304e Revision A 02 2007 Illustration 18 Imager Test amp Diagnostics Select Test imaging Head Imagng Module and Service Station Hun Test Tesl Results 3 29 2006 2 34 24 PM Unit ID 1 Test ID 1 Company Techniciart Imaging Module Type 023374 Piinthead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Made Diagnostic Firmware Version 4 03 03 ImagerT estCenter Versiarc 1 1 Diagnostics System Version Unknown Diagnostic Coverage Imaging Head Module and Service Station Diagnostic Level 2 Imaging Module Test PASSI Niperafor Instruction X Please closa Service Station claaner door Click OK when finished Save tp File
6. 2 uonoy uonoy 19A099H uedo sed 1514 Troubleshooting Flowcharts 31 8007304e Revision A 02 2007 HP Confidential Imager Diagnostic lest LED Check Back Plane PCA Check Connect Imager Printhead gt Tesi Gers E For Diagnostic Chec Assistance gt Ink Mismatch gt Printhead type Imaging Head Test v Carriage PCA Check Smart Chip check Printhead Continuity check Missing Printhead gt Print Temp Printhead Temp Check Print Installed Check 32 Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Controller Diagnostic Test Connect Imager Test Center For Diagnostic Formatter PCA Assistance Check Engine PCA Check Run Time Check r Controller Test LED Check Hard Drive Check CPU Check Memory Check TOF Check Temp Check Encoder Check 8007304e Revision A 02 2007 Troubleshooting Flowcharts 33 HP Confidential Service Station Diagnostic Test Connect Imager Test Center For Diagnostic Assistance Temp Check Mid Job Service v Motor Current Warning Motor Current Warning Service Station
7. u E X 2 de BEEBEHEEBE E iesus 3J28 2006 Unit ID 1 T ast ID 1 tas S Technician Imagng Module Type U23374 Printhead Ink 429496 Ink Cartidge Ink Type 429496 Firmware Made Diagnostic Frrwiaie Yerion 5 03 03 ImagerTestCenter Version 1 1 Diagnostics System Verzian Unknown Diagnostic Coverage Engine POA Diagnoslic Levelt 4 Save to File Prirk Clear Smat Hemow Operstians MRetrieve MSave MAppend M ppend Imager Test amp Diagnostics x Select Test Case Engine Run Optional ID 1 Test ID Compan Technician hulo Data Path gt 2006 Unit ID 1 Test ID pary Imaging Module Type 121374 Printhead ink Type 429496 Ink Cartidge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 Imager estCenler Version 1 1 Diagnostics System Version Unknown Diagnostic Coverage Engne Diagnostic Level 4 Engine Tota test time 220234 375 md Save ta Print Clear Reuk Smart Memon Operations 5 MAppend Tc Mme Repair Validation Description Progress will show Testing 2 When test is complete the progress window will say Completed Results show that the Engine PCA Passed
8. 7 Data Path Progress Test Results 3 30 2006 9 40 54 Unil ID 1 Test ID 1 Company T echniciart Imaging Module Type 23374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 ImageiT estCentei Versorc 1 1 Diagnostics Syslem Version Unknown Diagnostic Coverage ackplane PCAs Diagnostic Level 4 PCA Test PASSI operator instruction Are five pen LEDs green Save to File Pint Clear Result Smart Memory Operations MClear MRetneve MSave 0 Tesl Diayuuslics Select Test Caw Carriage Backplane Run Test Oplional Uni ID fi Test ID f Company Technician Save 7 Data Path gt Pragiess Test Resuts 3 30 2006 9 4 54 Unit ID 1 TestID 1 Company Technician Imagng Module 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 0 ImagerTestCenter Version 1 1 Diagnostics System Version Unknown Diagnostic Coverage Carriage Backplane PCAs Diagnostic Level 4 Carriage PCA Test PASS Are five pen LEDs red _ Save ta Print Oea Resull Smart Memory Operations MClear MRetrieve MSave 0 m imager lest amp Diagnostics Select Test Case ackplane
9. 5 50 24 mager lest Cenier m 24 Warranty Incident __ 6 6 _6_6_ _ _6____ 24 Service Event Documentation amp Service Event Report 2 Troubleshooting Flowcharts 28 can Upe RR E ET RIT n ae 28 Troubleshooting Hierarchy 29 E Buzzer Detected gt 30 Nor Operaliof Sieps uai raspe eh iR eR 31 imager 32 Controller Diagnostic 33 Service Station Diagnostic lest sessa n er dd bbb S GREER ORES Swe 34 35 Noise and Miscellaneous 36 LEDS amp Recovery ACONES ue Geant e adeo RIE 37 8007304e Revision A 02 2007 HP Confidential Print Quality Operation Troubleshooting n nnana anaana 38 Imager Test Center User s Guide 4 40 NIU 4 Connecting the Controller 4 Diagnostic Mode 2 2 42 System DIGQNOSHCS 222542559 ese oS doe Reb e dee god
10. Syskem Diagnostics Shutdown Imager ation Status tibetmig33 LAN Connected GET 5 VERSION GET SYSTEM Fomm PAR AME TFR DROPS LEED PER PRINTHEAD M pe de e ST CR ICE STATTIOM 5TATE Exil INK SUPPLY USED k IDS PRESSURE PAPER PATH SPEED IM GINS MODULE INK SUPPLY k PRINTHEAD INK ACTIVE TIME SUPPLT OCM C nr pated Fw Commands E Print Image Test Center window shows the status of the Service Command Cantrdler Troubleshooting Toole Help Station Imager Cortroller Communication Status tibetmfq33 LAN Connected Mode Diagnostic Command pe es 7 PARAMETER REPLY OF QO SERVICE _STATION_STATE IDLE 101 Click Command gt OEM Commands gt Commend Controller Troubleshooting Tools GET_PARAMETER and System Diagnostics INK SUPPLY INK USED Choose Supply 0 p Status tibetmig33 LAN Connected OEM Cemnand GET SW WERSION Fw Commands k GET SYSTEM STATUS Command i Shutdown Imager GET PARAMETER DROPS LISED PER PRINTHEAD 5 SERMICE 5STATTION STATE IME 2520 105 PRESSURE Supply 1 PAPER PATH SPEED INK_SUPPLY_INE TYPE PRINTHEAD INK TYPE ACTIVE INK SUPPLY Print Image 8 Imager Test Center This window wi
11. 105 Replace the PILS PCA 106 Remove the Pressure Control 107 Install the Pressure Control 111 Remove Ink Stall Assembly llle 114 2 8007304e Revision A 02 2007 HP Confidential Install the Ink Stall 120 Removal of Ink Tube Assembly and Crane 125 Install Ink Tube Assembly and or Crane 127 Repackage the 5 5 128 Imaging Module Replaceable Parts 2 129 Replacement Procedures 2 130 Remove the Imaging Module from the 130 Remove Servo gos aee goes Sod Arp S REOR ERES SHEEN SO Ea UR P 132 Install Servo PCA 135 Remove Service Station 138 140 Remove Printhead 14 Install Printhead Connect PCA 143 Replace Carriage PCA 146 Remove Pri
12. 18 vance cade gener ag Bee oe Gees ee Eee 19 19 Flex Circuit Cleaning sida dane 20 4 Troubleshooting Service amp 21 a ee EE ee ee eee 21 CIC cn et eee ae 21 21 Repair COUNONS E a 22 ino __ 22 HP mPrinter 4000 Imaging 22 HP mPrinter 4000 Imager 22 HP mPrinter 4000 Ink Delivery 5 23 Internal LEDs mounted on PCAs Reference Designators 23 HP mPrinter 4000 Imager 23 ur noo acho Gut Gee 23 C 23 HP mPrinter 4000 Ink Delivery 5 23 OEM Interface and Error 24 Normal Operation Sound and Visual Signals 24 Troubleshooting UICE
13. i ee ___ exl Results Unit ID 1 Pes tompany Techniciar Imaging Module Type D z3375 Pliinthead Ink 423436 InkCartridge Ink Type 423436 Firmware Mode Diagnostic Firmware Verson 2 03 03 Imager estLenter Version 1 1 Diagnostics System verion Unkniaan Diagnostic Coverage Engine PLA Diagnastic Level 4 __Save to File ELLEN Resut Smart Memory Operations MClear _ MRetieve _ Progress will show Testing 1 Select T et Engine Run Test Optional E Unit ID 1 Test ID 1 Company Techrician Data Path ELI 1 Test ID 1 Company Imaging Module Type 23378 Printhead Ink Type 429496 InkL artridge Ink 429496 Firmware Mode Diagnostic Firmware Version 4 03 ImagerT extCenter wersion 1 1 Diagnostics Version Unknown Diagnostic Coverage Engine Diagnostic Level 4 Save to File Punt Clear Result Smart Memon Operations MClear MRetneve M Save _NAppend 0 8007304 Revision A 02 2007 HP Confidential 68 8 Test amp Diagnostics Illustration Select Test Case Engine 3un T est M Unk 10 1 Test ID 1 Company Technician Aubo Save
14. 5etDiagnosticHMade DiagnosticsSystem and GetExeCmdNumber Window shows a value of O for 01 Command Controlle Troubleshooting Tools Help Imager Controller Conmunication Status tibetmfg 33 LAN Connected Mode Diagnostic Command 9p N DiagnoshcsSyetem GelE umb SP GetExeCmdNumber Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Illustration lest Lenter Command Controller Troubleshooting Tools Help Systeam Diagnostics Shutdown Imager tibetmfg33 LAN Connected DEM Commands F Mode Di agnostic Fit Conmmencs Errorllanager Li n Command NU EE Se PForrelni ShutdownManager Busy Exit Geversion esukNumber GetExeCmdhumber Gem irrentMode SetUserMode SetDiagnastichlade HE Trager Test Center Command Corkraller Treubleshaotng Tools Help System Diagnostics Shutdown Imager Pion Statue tibetmfg 33 LAN Connected OEM Commands F Mode Diagnostic Fw commands ErrorManager b Aaa Print I asis Forcelnit diui ShutdownManager sBusy Exit Gaetversian GetR ecukNurbsr sReadv GetExecmdWyumber GelExeCmd nelcurrenbE Tade SetDiagnosticMoade Imager Test Center Trou
15. Ressut Smart Memory Operations MClear MRetieve MSave MAppend 0 8007304e Revision A 02 2007 95 HP Confidential Illustration Description Imager Test amp Diagnostics P ri nth cq d Select Test Case Raves From the Select Test Case window click on Optional PrintHead and Run Test Urit ID 1 Test ID Compary Technician Auto Save Data Path 2 ave ata E Complefed Piogess ao Test Results Save to Fle Prnt Smart Mamory Operations MClear MRetrieve MSave MAgpend D H Imager Test amp Diagnostics Progress shows Testing 0 Select T eet PrinIHead Optional Urit ID Test ID Companp Technician Auto Save Unit ID 1 Test ID 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 425496 InkCattridge Ink Type 423496 Firmware Mode Diagnostic Firmware Version 4 03 03 ImagerT estCerter Version 1 1 Diagnoslica System Version Unknown Diagnostic Coverage PrinlHead Diagnostic Level 1 Save to Fle Print Osa Aceuk Smart Memory Operations MClear MRetiieve MSave fo M Ee SS Progress will show Completed and the Test a ae Results window will show Pass or Fail PrirtHead Run Test Optional Unit ID E Tes ID Compary Technician AutoSave Data Path gt Completed Poges
16. 14 Satety 8007304e Revision A 02 2007 HP Confidential Waste Management CAUTION Ink is considered hazardous waste according to some local regulations Always check local regulations before disposal MSDS sheets may be obtained from the HP website located at www hp com CAUTION Materials used for priming and recovery service must be disposed of according to local regulation 8007304 Revision A 02 2007 Hazards 15 HP Confidential This page intentionally left blank 16 Safety 8007304e Revision A 02 2007 HP Confidential 3 Precautions The HP mPrinter 4000 Fixed Imager is designed to be virtually maintenance free However due to the nature of industrial environments some components in the Imager require a small amount of maintenance N CAUTION Do NOT clean the Imaging Module with compressed air if the printheads are not in the capped position This may spray ink onto areas of the imaging head that must remain clean and free of ink Even in the capped position cleaning with compressed air is not recommended Follow the Low Level Recovery Service procedures see the HP mPrinter 4000 Fixed Imager Integration Guide 802896ce to perform a gentle cleaning when needed CAUTION Always power down before disconnecting any cables Disconnecting cables with the HP mPrinter 4000 powered will damage printed circuit board electronics CAUTION Observe precautions for handling Electrostatic Sensitive Devices Pin
17. 79 po orm 82 SENICE ol ME 85 Imaging 86 Imaging Head Imaging Module and Service 87 Entire Imager ERA ee Rx CER ER Ha ees 93 96 OESTE TESTIS TIT es 97 6 Replacement 99 Safety Informan cd ee ae 99 Hatidling HPSUpBlIeS qu sg dod 99 aue o aos dm ph 99 Removal and Storage of HP 99 Removal and Storage 99 To Remove a Printhead anaes 2 100 Ink Delivery System Replaceable 101 Replacement Procedures 0 101 Remove the IDS from 102 Remove the ARES 103 Replace the Cover 104 Remove the PILS PCA
18. 8007304e Revision A 02 2007 HP Confidential Illustration IDS Ink Delivery System Cable Imaging Head Description Interconnect PCA The Interconnect PCA uses a Q2326 60014 cable on certain occasions during this test verify the controller software version and model Connect the cables as shown below per the installation s hardware and software versions Q2326 60114 TOF to Imaging Head IH Power Cable Service Station Cable Imaging Figure 5 2 Interconnect PCA Connection Schematic 8007304e Revision A 02 2007 Head IH Data Cable OEM I O Cable IDS Encoder OEM Service Station Interconnect PCA IH Power Controller LAN Connect to Cat 5 2 Gigabit Ethernet connector Laptop PC 69 HP Confidential Illustration Description When test is complete the progress window will imager Test amp Diagnostics say Completed Select Test Case Interconnect PCA z Results show that the Interconnect PCA Passed Optional Unit ID 1 Test ID fi Company Techniciart Auto Data Path ol Completed Poges Test Hesula Imaging Module Type 2337 Printhead Ink 429496 Ink Carlidge Ink Type 429456 Fimmae Mode Diagnostic Firmware Version 4 03 03 ImagerT estCenler Version 1 1 Diagnostics System Vers
19. 429496 InkCartridge Ink Type 429496 Firnvae Mode Diagnostic Firmware Version 409 03 nostics System Versiorr Unknown plane PCAs Diagnostic Level 4 PCA Test PASS Backplane Test RASS Camage Backplane PCAs Test FASSI Total test time 200078 125 ms Save to File Pint Clear Result Smart Memon Operations ha Clear 5 M ppend 0 Test amp Diagnostics Imager Controller Select Test Case Cont ol Under Select Test Case click on Imager Controller Optional and then click the Run Test button Urit ID E Test ID fi Compary Technician Data Path gt Compiefed Piogeas Test Results Save to File Pant Clear Resuk Smart Memory Operations MClear Retrieve MSave MAppend 0 Window will come up asking if you hear an Select Test Case b UZZer beep Imager Cortroler z Optional Unit ID fi Test ID Company Techrician f Yes un it led Save 7 Data Path gt Testing 0 Progress Test Results 3 90 2006 10 34 16 Uni ID 1 Test ID 1 Company Technician Imaging Module Type 23374 Prinlhead Ink Type 429496 InkCartridge Ink 429496 Firmware Mode Diagnostic Firmware Version 4 03 08 Operalur xj nknown Do you hear any E buzzer beep From EEBax trcs Save to F
20. Company Technician AuoSave 7 Data Path gt Testing 0 Progress Test Results 2 31 270 7 45 14 Unit Operator Instruction xih Imagi k Type 429496 InkCatridge Ink Type 429496 Firme Are DS LEDs green 403 03 ystem Version Unknown Save tn File Pant ea Imager Test amp Diagnostics l x Select Test Case ips Run T est Optional Unit ID E Test ID Compary Technician Auto Save Data Path gt Poges BRR EEREREE Test Results 2031 PAINE 7 45 14 Unit Operator Instruction Imagi k Type 429455 InkCartridge Ink Type 429496 Aretwo 105 LEDs red 5 03 03 ow ystem Versions Unknown Caos ta Dila Das Pas Description HP Confidential Window pops up saying Are two IDS LEDs green Click Yes or No Window pops up saying Are two IDS LEDs Click Yes or No imager lest amp Diagnostics P X Window pops up saying Are two IDS LEDs Select Test ips Hun Test Optiona Unit ID 1 1 Compan Technician D Data Path gt Feasting 11 NENEENEEEN Tes Aesults 3 3 MN FAB TA Abd _ k Type 423435 Ink Cartridge Ink Type 429496 A 03 03 ustem Version Unknown 2 Firm Are 105 LEDs dif Ma Save to File Pi
21. baa ed 42 oe ees 43 cim RTT A3 imager Tesi Center QUIS issus verd ested ches du edu dp ios mx adag uds 43 OEM Commend sceau qus afe eed ae ____ gt 44 GETON VERSIONS e ades m edo ote ob eee bates se 44 STAWS S ten eee 44 GEL PARAMETER os uice aio dowd i tous emat dos 45 dBase ee de E Be ae ewe eae 5 Enor MODNOG 51 5 53 Shutdown Manager 59 213 ae omi Bee ha ae __ _____ _ ______ 60 TROUDIESHOUIING ersa bc 61 SVS Interface 61 Calibration 61 IDS Interface 62 Toole 2425 45 46 Ree Pm Pee ce naa 63 lo TEETE E E E EE E EE EEE tas eee EE es 63 eE 63 5 Repair Validation ouam 6445 4 6 baw B OO EE ERASERS 65 66 PCA 69 pug 70 Service otahon PCA ded 72 Carriage Backplane 76 Imager
22. gt Injury Prevention lt gt Hazard lt gt Injury Prevention lt gt Hazard lt gt Injury Prevention lt gt Hazard lt gt Injury Prevention lt gt Hazard lt gt Injury Prevention lt gt 8007304e Revision A 02 2007 Hazards 13 HP Confidential Table 2 1 Hazard Matrix Potential Hazard Present Laser No Mechanical Yes Noise No Pneumatic No Radiation No Temperature No Ultrasonic No Summary Hazard lt gt Injury Prevention lt gt Hazard pinch points present at the Q2337 Imaging Head e Between the Imaging Head and media transport e On the bottom plate of the Imaging Head Injury Prevention keep fingers and clothing clear of pinch points Hazard lt gt Injury Prevention lt gt Hazard lt gt Injury Prevention lt gt Hazard lt gt Injury Prevention lt gt Hazard lt gt Injury Prevention lt gt Hazard lt gt Injury Prevention lt gt MSDS MSDS sheets may be obtained from the HP website located at www hp com Personal Satety 322 NOTE Check local regulations some areas ink is considered hazardous waste Materials used for priming and recovery service must be disposed of according to local regulation Go to www hp com to obtain the MSDS Data Sheet Table 2 2 Personal Protective Equipment PPE Condition or Activity Print Cartridge Recovery Service PPE Lab Coat Goggles Latex Gloves
23. utd Own M a 8 e r Command Controller Troubleshooting Tools Help Click on Command gt FW Commands gt System Diagnostics ShutdownManager and then IsHwshutdown ton Status tibetmfg 3 LAN Connected EM Commands k Hist Diagn OEM Command DiagnosticsSysten Print I idu ubdmunldaaager ShutdownImager k Window shows value of O for IsHwshutdown 4 Command Controlle Troubleshooting Tools Help Imager Controller Communication Status tibetmfg33 LAN Connected Mode Diagnostic Command Shutdownkd anager IsHwishutdow qp 8007304 Revision A 02 2007 Imager Test Center User s Guide 59 HP Confidential Print Image 60 Illustration Command Controller Troubleshooting Toole Help System Diagnostics tion Status tibetmfq33 LAN Connected Mode Diagnostic ShutdownImager EM Commands k FW Commands F Privil F Aligi me LI neye Command Clear Test Center 0 Command Corkreller Treubleshaoktng Tools Help System Diagnostics tion Status tibetmfg33 LAN Connected Mode Diagnostic Shutdown Imager OEM Commands k Fw Commands F Exit Command Alignment mage TestImegeJ Description Click on Command Print Image and Alignme
24. The interface has been tested with HyperTerminal software Once the serial connection is made send a line feed to obtain MASTER gt prompt At this point OEM command can be sent and a response will be received in the same fashion as over the socket port but the prompt will be appended There is no method to send data or update the software over the serial interface Troubleshooting Start the HyperTerminal application in Windows XP by clicking on Start gt A11 Programs gt Accessories gt Communications gt HyperTerminal When asked if you want to make Hyperlerminal your default Telnet program click on No 1 Insert Imager Controller into the Name box and click OK Connection Description Enter a name and choose an icon for the connection Name Figure H 1 Showing Connection Description dialogue box 2 In the pull down menu that says Connect using select COM1 and click OK 8007304e Revision A 02 2007 209 HP Confidential COM ESS SuperLink M Data Fax Voice Modi COM4 1 Figure H 2 Showing the selection of COM1 in the Connect to dialogue box 3 In the COMI Properties dialogue box make the following selections Bits per second 38400 Data bits 8 Parity None Stop bits Flow control None And then click OK Properties Figure H 3 Showing COMI Properties dialogue box with proper selections 210 RS 232 Port and OEM
25. iat 4 Aid UL Love 1 Servo 1 SM 111531 8 JI 96 Mx 4 1 F hordo fh 1 192 Part Serial Number Locations Replacement Parts 8007304e Revision A 02 2007 HP Confidential Servo PCA Serial Number 029 2 9 0 06 4 r 1717 17 4 4q US 7 ja 72 200 TE Mec CAL gt asks amp lt Toes tg us 029 19327 60009 X05 HPSD3605 1704 7 9 YXZSEREAL 4 p a e P TULEL 8007304e Revision A 02 2007 193 HP Confidential Engine PCA i VE top LER gt UM cosines 7 75 4 912 R375 EE l2 4424 a R387 E 2 ma Part Number Serial Number hidden from this angle 194 Part Serial Number Locations in Replacement Parts 8007304e Revision A 02 2007 HP Confidential Motherboard Part Number MVT 0505008 A 8007304e Revision A 02 2007 195 HP Confidential Hard Drive Serial Number F 252 WDA00 MNE N TT WCAMC1275087 lt Enhanced IDE Hard Drive h VDC 159 WD Caviar 196 Part S
26. 02 2007 HP Confidential Description Use a universal tool to raise the interconnect clamp on the PCA printhead connect CAUTION The cable connectors are thin sensitive devices and break easily if not handled with care Use a light touch to insert and seat each flex cable INTERCONNECT CLAMP Install all assembly flex circuits into the corresponding interconnect clamp Close the interconnect clamps NOTE Be careful when lifting up connectors They have a tendency to snap off if you lift too hard Interconnect Clamp 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 151 HP Confidential Illustration Description Snap the flex cable cover onto the assembly socket array Insert and tighten to torque value two BHCS M3x6 screws to secure the assembly flex cover to the socket array 5x1 assembly NOTE Torque value 3 6 in lbs 0 416 Newton metres 8007304e Revision A 02 2007 152 Replacement Parts HP Confidential Imager Controller Replaceable Parts Numbers in the picture below refer to the table following i T r Fi amp ea 6 eg 12 9 Table 6 3 Imager Controller replaceable parts ltem Service Part Number 1 92327 67001 2 92327 67002 3 92327 67006 4 92327 6700 5 Q2326 6 008 Replacement Part Assembly OEM PCA Engine OEM PCA Interconnect OEM PCA Formatter OEM PCA LED Front Panel OEM Celeron CPU 80073
27. 100 Ue A uonounj A 191092 159 esf Sd ooe daJ uo INI 40 SAS SdI pue HI eui ul 5 4 ou ainssy Ueuodeeg ees 4 uo 8031 eui ev SOA d q A 5 u ym yo s 037 Aue 12euuooJelu JOYJOW eui PIG SOA uo A uo 037 AeA Aue uo GH 2 415500 4 5041 AV SOA dn 100g MS SUB INOUUM 4 Aue eoe doy se soe qeo 5 JOMOd YOS pue 5 pig SOA UO Sue 100 4 Jaye uo eq 5 sue Ajddns Ave pue XLV 941 A JO eoejdeu uonoeuuoo aiy SOA paas A Jedoud ey SUOInoeuuoo 9 qeo pue JOMOd dn Seu y 12y euynssy JoMod Jos uo usng ojeJoedo 10U un J9 OJ1UOO UO 5 Jamod uonoy
28. 7 5 N m inch UT peri LL EET Cap EB 4 ali dil i 11 s 7 ial 2 Cap LL inch Ub rs psi e tt Cap EN ww nelli wv 16 we m Em adl inch Cap Lo ee gm pepe puuepijuo dH HP Confidential Appendix G Repair and Fail Codes AAANN LL Reason code Component identifier Secondary Fail Code Primary Assembly Fail Code Type Code Type Code e Repair Customer Type Code allows classification of customer complaints so they can be recorded and tracked while using the same coding scheme When using the code scheme to classify a complaint the last 2 digits are not included which is recorded in the Incident Report next to the customer name Primary and Secondary Codes Primary Fail Code Secondary Fail Code Failed Module Failure Type e Controller E Electrical H Head Image M Mechanical IDS S Supply Printhead Z Software Q Ink Cartridge 5 Service Station 8007304e Revision A 02 2007 205 HP Confidential Primary Fail Code Failed Module X External cables Primary Codes identify the module or supply Secondary Fail Code Failure Type Secondary Code identifies the class supply software mechanical or electrical Last Two Digits This code is made up of the number that identifies the component that was repaired and t
29. Ink Cartndge 1 Eneigize Yake LED Color Presence Bag Broken Check Status Smart chip es 126 Value DevAdd 0 Ink Cartndge 2 Eneigize Yake LED Color ntf Presence Bag Broken Check Statue Smart chp Address 126 DevAdd 0 3 Read Write IDS ADC Channel D O Irk Level ADC Read folk 84 Repair Validation 8007304e Revision A 02 2007 HP Confidential Illustration Description Imager Test amp Diagnostics x Service Station Select Test Care From the Select Test Case window click on Service Service Station 2 __ Station and hit Run Test Optional Unit ID E Test ID Compar Technician Auto Save Data Paths gt Comotefed Progress Test Aesults Save En File Frnt E esult Smart Memory Operations ban 1 Lam LIE oat imager Test amp Diagnostics Progress shows Testing 0 Select T ast Service Station v Optional Urit ID 1 Test ID 1 Compary Technician Auto Save Data Path gt _ b TS SR UnitID 1 TestID 1 Company Technician Imaging Module Type 023374 Printhead Ink 425456 InkCartridge Ink Type 423496 Firmware Mode Diagnostic Firmware Version amp 03 03 ImagerT estCerter Version 1 1 Diagnostics System Versiort Unknown D
30. PARAMETER and IDS PRESSURE Hm Imager Test Center E Command Controller Troubleshooting Tools Help System Diagnostics ation Status ib etmig33 Connected 5 YERSION GET SYSTEM STATLE Cammand GET _P METER DROPS USED PER PRINTHEAD SERVICE STATION STATE Exit SUPPLY INK USED DEDIT PAPER PATH 5PEED IMAGING MODULE INK SLIPPLY INK TYPE PRINTHEAD F ACTIVE IME SUPPLY Shutdown Imager Fw Commands lest 1 This window will show the status of the IDS Command Cortroler Troubleshooting Tools Help Pressure Imager Controller Communication Statue tibetmfg33 LAN Connected Mode Diagnostic OEM Command gt GET P5RAMETER RERLY E 0 OIDS_PRESSURE 0 8007304 Revision A 02 2007 Imager Test Center User s Guide 47 HP Confidential Illustration Description imager lest Gente o x Click on Command gt OEM Commands gt Command Controller Troubleshooting Tools GET_PARAMETER and PAPER PATH SPEED Sva bam Diagnostics PionStatus ti betmig33 LAN Connected CPM GET 8 VERSION FW Commands F aET_STtSTEM_ITATUS Pamrmaarnd ea n DROPS USED PER PRINTHEAD SERVICE STATTIOM STATE INE SUPPLY INE LISED IDS_PRESSURE PAPER SPEED E PEODLILE TYPE Shutdown Imager Pri
31. Q2389L Q2389A HP Black 4240 pigment printhead Q2326 60011 Q2326 60011 HP Black 4240 printhead cleaner Q2390L Q2390A HP Black 4240 pigment 775 ml ink cartridge C8863L C8863A Setup printhead Ez NOTE Check with account manager and application engineer for a current list of approved inks 8007304 Revision A 02 2007 185 HP Confidential This page intentionally left blank 186 RoHS vs Non RoHS Part Numbers 8007304e Revision A 02 2007 HP Confidential Appendix B Transporting Components Most Imager components may remain mounted on the imaging system for transport to a different job site or installation However the Imaging Module is sensitive to shock and must be properly packaged when moved farther than across a room Move Across a Room Securing Pin jj dd 3 1 Raise the Imaging Head up to the transport position NOTE The printheads are decapped and will become plugged if left decapped for any length of time 2 Insert the securing pin 3 Move the Imager 4 Once in position remove the securing pin store it in the pin holder by the strain relief 5 Lower the Imaging head to ensure that the printheads are recapped CAUTION To move Imaging Module ALWAYS move Imaging Head into the transport position and secure it with the pin This procedure must be followed whenever the Imaging Module is removed from the printing system support str
32. 023371 Assy PH Interconnect FFI set of 5 Q2326 67001 Q2337A amp 023371 Assy Service Station 5x1 Q2337 67011 Q2337A amp 023371 PCA Servo FFI Q2327 67004 Q2337A amp 023371 PCA Printhead Connect Q2337 67019 Q2337A amp 023371 Ink Delivery System Part Number Used in non ROHS ROHS Parts PCA IDS FFI Q2327 67005 Q2326A amp 023261 PCA need tube to be added to PCA Q2326A amp Q2326L Assy Ink Feed Array 5x1 Q2337 67020 Q2326A amp 023261 Pressure Control Module Q2326 67016 Q2326A amp 023261 Assy Stall Large Single Q2326 67015 Q2326A amp 023261 Cable RS 232 Q2326A amp 023261 10 Introduction 8007304e Revision A 02 2007 HP Confidential Ink Delivery System Part Number Used in non ROHS ROHS Parts Cable stall connect Q2326A 8 023261 Assy Tube Ink Flow Q2326 67017 Q2337A 8 023371 External Cable Set Part Number Used in non ROHS ROHS Parts Assy Cable Harness IH Power Q2326 6 002 Q7473A 074731 Assy Cable Harness Data Q2326 67003 Q7473A amp Q7A73L Assy Cable Harness Encoder Q2326 67004 Q7473A 074731 Assy Cable Harness of Form Q2326 67005 747 074731 Assy Cable Harness IDS Q2326 67007 Q7473A 074731 Assy Cable Service Station Q2326 67018 Q7473A 074731 Cable Kit 3m 7474 Q7473A Service Maintenance Disposables Not Provided Large Rectangular Head Swab This is general purpose closed cell polyurethane foam with a rigid paddle used to clean the dimple co
33. 1 1 Diagnostics System Version Unknown odd Coverage InkCartridge Diagnostic Level 1 Save ta Fie Print Resut Smart Memory Operations MRetrieve MS ave MAppend lien Imager Test amp Diagnostics Select Test Case InkCarlridge v Run Test Optional Urit ID E Test ID Company Technician 7 Data Path gt Complefed Poges 111111 Test Results 3 28 2006 1 32 08 PM Unit ID 1 Test 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 Imager estCerter Version 1 1 Diagnoslics System Version Unknown Diagaeekies ons idge Diagnostic Level 1 Mink Cartidge 0 Test PASS InkCartridge 1 Test PASS Total test time 8140 625 ms Save to Fie Print Clear Smart Memory Operations MClear MSave MAppend p oes Description Ink Cartridges From the Select Test Case window click on Ink Cartridges and Run Test Progress shows Testing 0 Progress shows Completed Testing Results window shows PASSED 8007304e Revision A 02 2007 97 HP Confidential This page intentionally left blank 98 Repair Validation 8007304e Revision A 02 2007 HP Confidential 6 Replacement Parts Use the following procedures to remove and insta
34. AM FTE R and sel ect System Diagnostics DROP_USED_PER_PRINTHEAD Shutdown Imager fon Status tibetmfq33 LAN Connected t mmends 5W VERSION FW Commands GET STSTEM STATUS Fammard 27 PAP CROPS LSED PE2 2PIM HEAD Printhead 0 SERVICE_STATTION_STATE Printhead 1 Exit INK_SUPPLY_INK_USED gt Printhead 2 Select a Printhead to check drops used Print Image IDS PRESSLIRE Printhead 3 PAFER PATH SPEED Printhend 4 IMAGING MODULE TYPE INK SUPPLY INK TYPE FRIMTHEAD INK ACTIVE INK SUPPLY imager test Lenter ere Atter selecting a Printhead a window will Command Cartraller Troubleshooting Tools Help appear displaying the results Imager Contralles The second number before DROPS USED is Communication Status tibetmfg33 LAN Connected the printhead number Mode Diagnostic Command BET PARAMETER OK 0 5_ USEC PER PRINTHEAD O Imager Test i Command Controller Troubleshooting Tools Help Imager Controller Communication Status tibetmf g33 LAN Connected Mode Diagnostic Command BET PARAMETER REPL XOK 0 1 DROS LISED PER FRINTHEAD 0 8007304 Revision A 02 2007 Imager Test Center User s Guide 45 HP Confidential Illustration Description Click on Command gt OEM Commands gt PARAMETER and SERVICE STATION STATE Ix Command Controller Troubleshooting Help
35. Cartridge 1 Energize Valve LED Color Ort Presence Bag Broker Check Status Smart chip pe 126 Value DevAdd 0 M Head write Ink Cartridge Energize Valve LED Color Presence Bag Broker Check Statu Smart chip Address 12 Value 0 Fead Write IDS ADC Channel O Crtg Oink Level ADC Read Volt 62 Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Tools and Help Illustration Description 8 Imager Test Center Bee Too S Command Controler Troubleshooting Toals Help From the Tools menu select Set Parameters Communication Stalux tibetmfg 33 LAM Connected Mode Diagnostic Test Center NOTE This function is not implemented yet Command Not implemented yet Help From the Help menu select Version Command Contrdler Troubleshooting Tools Halp Imager Cortraller Communication Status tibetmfq33 LAN Connected Mode Diagnostic EE OEM Command 8007304e Revision A 02 2007 Imager Test Center User s Guide 63 HP Confidential This page intentionally left blank 64 Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential 5 Repair Validation The following section covers repair validation using the Imager Test Center Diagnostic tool to verify prope
36. ID Compary Techrician AutaSave Data Path gt TesingT Poges Tesl Results 372822006 12 38 03 PM Unit IB 1 Test 0 1 Company T echniciart Imaging Module Type 223374 Printhead Ink Type 429496 InkCartndge Ink Type 429496 Firmware Mode Diagnostic Firmware Versor 4 03 03 Imager estCenter Version 1 1 Diagnostics System Version perator Instruction Diagnostic Coverage Service Stalion PCA Diagnastic Level Please close Service Station cleaner daor Click OK when finished Save to File Print Clear Resut Smart Memory Operations MClear MSave MAppend 50 74 Repair Validation 8007304e Revision A 02 2007 HP Confidential Illustration Description A window will come up and ask the operator Ts Service Station LED green Click YES or NO Imager Test amp Diagnostics Select Test Case Service Station Run Test Optional Unit ID Test ID 1 Compary Technician D Data Path gt Festing yore Poges Test Results 3 28 2006 12 38 03 PM Unit IB 1 TestID 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429456 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 09 03 ImagerT estCerter Version 1 1 Diagnostics System Version Unknown Q perator Instruction Diagnostic
37. Integration Guide 80074a73 are the codes and messages from the HP mPrinter 4000 controller the OEM must decide what is displayed to the user Normal Operation Sound and Visual Signals The HP mPrinter 4000 uses sound and LED signals to help troubleshoot a unit All personnel using and or repairing a unit should be familiar with the proper LED signals and sound signals the system makes during normal start and some problems The signals do not cover all circumstances but aids with troubleshooting Troubleshooting Guide The HP mPrinter 4000 requires that the controller has booted therefore the flowcharts provided help field technicians get to that state Once the controller is booted the Imager Test Center can be used to facilitate troubleshooting of the System Imager lest Center HP has developed the Imager Test Center diagnostic tool to assist in troubleshooting This tool is loaded onto a laptop computer and connects to the HP mPrinter 4000 via the LAN card using a crossover cable This allows field technicians or manufacturing personnel to test the HP mPrinter 4000 to assure proper functionality independent from the OEM s system During this diagnostic tool usage the HP mPrinter 4000 is disconnected electrically from the OEM s system control Error codes generated during the test help the technician zero in on the problem and part to replace the defective parts Replacement parts procedures are in the Replacement Parts chapter begi
38. PILS PCA Valve 2 Valve 1 Air pump Ink stall 1 Ink stall 2 IO cable Replace the cover 124 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Removal of Ink Tube Assembly and Crane Illustration Description Remove the IDS Cover Be sure to handle and dispose of inks properly per instructions in the Safety chapter page 13 CAUTION Avoid prolonged or repeated exposure inhalation and contact with skin and eyes Wear lab coat safety glasses and latex gloves Avoid direct contact with chemicals Remove the two screws from the strain relief to release it from the IDS Remove each ink tube from the stalls by pushing the black retention fitting surrounding the end of the ink tube Ink Tube 2 Ink Tube 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 125 HP Confidential Illustration Description Cut the cable ties holding the ink check valves to the Pressure Control Module bracket Lift out the ink tubes from the IDS chassis the need photo complete Ink Tube Assembly including the crane assembly and Imager Head mount strain relief bracket is free at this point 126 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Install Ink Tube Assembly and or Crane Illustration Description Place the Ink Tube Assembly into the chassis so that ink tube ends are near the stall installation positions and the check valves are near
39. Power Strip 24 Power Supply block to 24VDC Q7A73L Cable Engine MB Q2337 67007 Q7473A amp Engine PCA Formatter PCA Control 974731 Cable DC Output to 92337 67009 Q7473A amp INTC PCA connector 24V Power Supply INTC 974731 Cable Engine to INTC 002337 67010 Q7473A amp INTC PCA Engine PCA Q7A73L 154 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Table 6 4 Imager Controller internal cables Part Part Number Where Used From To Cable Fan to Power Q2337 67017 Q7A73A amp ATX Fans Supply 974731 8007304 Revision A 02 2007 Imager Controller Replaceable Parts 155 HP Confidential Replacement Procedures Use the following procedures to remove and replace the replaceable parts EE Box Parts Replacement Illustration Description Remove amp Install Fan Filter Open the door on the Imager Controller and lift the filter out to replace it Tuck new filter into the retention features on the perimeter of the door Verify that the filter is on blocking the LED light pipes Remove Controller Cover Remove two screws from both sides of the panel Use a flathead screwdriver to wedge the panel forward and remove 156 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Install Controller Cover Place cover over chassis while allowing the cover locking features to slide over the retention pins Push the cover so the f
40. Print Resut Smart Memory Operations MRetieve MSave MAppend NE imager test amp Diagnostics Select Test Case Imaging Head Imagng Module ard Service Stalion Test Optional Unit ID E Test ID fi Company Technician Auto Save Data Path gt Piogeas Test Results 3 29 2006 2 34 24 Unit IB 1 TestID 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Frimware Mode Diagnostic Firmware Version 4 03 03 ImagerT estCerter Version 1 1 Diagroslics System Version Unknown Diagnostic Coverage Imaging Head maging Module and Service Stalion Diagroslic Levet 2 Imaging Module Test PASSI Operator InsFrickinn Is Servica Station LED green Save to Fie Print No Reuk Smart Mamory Operations MClear MRetrieve MSave m imager test amp Lragnostics Select Test Case Imaging Head Imaging Module ard Service Stalion Run Test Optional Urit ID Test ID f Company Technician Save Data Path Piogess Test Results 3 29 2006 2 34 24 PM Unit IB 1 TestID 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Frmmare Mode Diagnostic Firmware Version 4 03 03 ImagerT estCerter Version 1 1 Diagnoslics System Version Unknown Diagnostic Coverage Imagi
41. Servo PCA Tighten to torque value the hand installed four M3x8 plastite screws from the previous step NOTE Torque value 3 6 in lbs 0 416 Newton metres 136 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Attach all the cables to the connectors Brick Present Cable Elevator motor power cable Elevator motor control cable SVS motor control cable Te SVS motor power cable m ica Elevator home sensor Door switch 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 137 HP Confidential Remove Service Station Illustration Description Remove two M3x screws in yellow oval from the elevator cover Remove two screws circled in red from the connector boot To remove the Imager Head remove one M6x25 SHCS screw from the assembly Imager Head 138 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Lift the brick up and remove the second M6x25 SHCS screw from the assembly Imager Head Remove four M6x20 screws with an Allen wrench and long screwdriver to remove the assembly imaging mounting plate The top two screws can be accessed with the long screwdriver The screw circled in yellow can be accessed with the long screwdriver by opening the printhead cleaner access door The screw circled in blue has to be removed using an
42. Smart Memon Operations imager Test amp Diagnostics Select Test Case me bred Temm adule ard Servire TI Run Test Uptianal Urit ID E Test ID 1 Technician H Auto Save Data Path SSS Comprefeg Test Results Save to File Clear Reut Smart Memon Operations 8007304e Revision A 02 2007 HP Confidential Description xj Progress shows Testing 2 Progress will show Completed and the Test Results window will show Pass or Fail Test complete and results show that the Imager Module Passed Imaging Head Imaging Module and Service Station From Select Test Case click on Imaging Head Imaging Module and SVS and then click on Run Test HP Confidential Illustration Description imager Test tt Diagnostics x Progress shows Testing 0 Select Test Casa Imaging Head Imaging Module and Service Slatinn Hun Optional _ _ OO Unit ID 1 TestID Company Technician bulo Save Data Path gt M x Testing e 3 28 2D Ip ase Unit ID 1 TestID 1 Company Technician Imaging Module Type 223376 Printhead Ink Type 429496 Ink Carbidge Ink Type 429496 Frmware Diagnostic Firmevare Version 4 03 03 ImagerTestCenter Version 1 1 Diagnostics System Yersion Unknown
43. Troubleshooting and Maintenance 8007304e Revision A 02 2007 HP Confidential 4 Press the Enter key The system should respond MASTER gt 5 Example SYSTEM STATUS this must be in CAPITALS and press Enter The system should respond with SYSTEM STATUS REPLY OK ERROR 0 followed by two hexadecimal codes 6 Closing the HyperTerminal Click the X in the upper right hand corner of the HyperTerminal window to close the HyperTerminal application OEM Commands Typically Used in Troubleshooting The following tables include information excerpted from the HP mPrinter 4000 Firmware Software Integration Guide 80074a73 See that document for further information if required Control Interface Command Name Command Description of Parameters Returned Values amp Number of Parameters Values GET SW VERSION GetSoftware Version 0 N A lt Command Validation gt SW_VERSION_X_X UPDATE_SOFTWARE UpdateSoftware 1 lt Install Options gt lt Command Validation gt INSTALL FORCE MAINTENANCE Imager Maintenance 1 3 lt Instruction gt lt Command Validation gt Imaging Module ID Element Index Servicing Level if applicable DIAGNOSTICS Diagnostics 4 Imaging Module ID gt Command Validation Component Name Element Index Diagnostics Level 8007304 Revision A 02 2007 211 HP Confidential Status Interface Command Name GET_SYSTEM_STATUS DIAGNOSTICS_RES
44. and dress it around the fan 160 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove Front Fan Remove cables from the Interconnect board Remove two screws from the Interconnect PCA assembly to pull the card out 8007304e Revision A 02 2007 Replacement Procedures 161 HP Confidential Illustration Description Remove AC power cover by unscrewing a total of four screws Remove the Aux PSU AC DC 24V power supply with its mounting bracket Remove four screws from the outside of the Controller to release the power supply Remove three screws from the front of the Controller and two screws from the chassis side to release the fan plenum assembly 162 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Unplug connector to remove fan from the Controller Remove three screws to release the fan from the plenum bracket piece Install Front Fan Install the new fan onto the plenum bracket using three screws 8007304 Revision A 02 2007 Replacement Procedures 163 HP Confidential Illustration Description Start installing the fan plenum bracket assembly but before it is completely in connect the fan cable to its power receptacle Install the 24VDC power supply with its mounting bracket onto the chassis wall with the four screws Replace any cable ties that have been removed 1
45. each of which has its own copyright and its own applicable license conditions The OEM must review the licenses within the individual packages to understand your rights under them The licenses can be found in the folder called licenses on the CD provided to you by HP with every firmware release All of the open source software source code can be found on the same CD under the folder source Copyrights to the Open Source Software are held by the copyright holders Open Source Acknowledgements This product includes software developed by the parties as described in the license files in the licenses folder on the provided CD The source code object code and documentation in the com oreilly servlet package is licensed by Hunter Digital Ventures LIC Note to OEM Partner In order to be compliant with these open source software licenses as documented in the OEM Sales Agreement the OEM must e Provide the open source software disclaimers and acknowledgements to the end users of the OEM s product via their own documentation e Provide the open source software licenses to their end users Provide a written offer to their end users to obtain a machine readable copy of the open source software source code in order to be in compliance with the GNU General Public license or bundle it with every product and firmware upgrade binary Revision History Table 1 1 Revision History ate ition evision wner February 2007 A Initial release o
46. ee Coverage Imagng Head Imaging Module and Serice Station Diagnostic Level 2 Mager Test amp Diagnostics 7 Progress shows Testing 1 Select Test Case Imaging Head Imaging Hodde and Serica Slation Run Test Optional Urt ID 1 Test ID Company Technician Data Path B 7 Test Results 3rag 2DOb 2 34 24 Unit ID 1 0 1 Company Technician Imaging Module Type 02236 Printhead Ink Type 429496 InkLartridge Ink Type 429496 Frimware Diagnostic Firmware Version 4 03 03 ImagerlestCenter Vesian 1 1 Diagnostics System Version Urknown Diagnostic Coverage Imagng Head Imaging Modul and Semice Station Diagnestic Level 2 Save to Print Clear m Smat Memory Operation MFietrieve 5 lest amp Diagnostics x Progress shows Testing 2 Select Test Case Imaging Head Imaging Module and Service Stalion Run Test Optional Unit ID Test ID fi Company Technician Aulo Sarea D Path Feshng 2 NEEENEEEENE Test Aesuls 3292006 2 24 24 Unit ID 1 TestID 1 Company Technician Imaging Module Type 023375 Prnnthead Ink Type 425496 InkCartridae Ink 429496 Firmware Mode Diagnostic Firmware Version 4 0303 ImagerT extCenler version 1 1 Diagroslics System Version Unknown Coverage Imagin
47. the warranty Product Models and Replacement Parts Table Table 1 1 Product Models and Replacement Parts Tables Imager Controller Part Number Used in non ROHS ROHS Parts PCA Engine Q2327 67001 Q7473A amp Q7473L PCA Interconnect FFI Q2327 67002 Q7473A amp Q7473L PCA Formatter Jesulin Q2327 67006 Q7473A Q7473L Celeron CPU Q2326 67008 Q7473A amp Q7473L Fan Assembly 15VDC 3l Q2337 67022 Q7473A amp Q7473L Memory RAM cmos 256MB Q2326 67009 Q7473A amp Q7473L 8007304 Revision A 02 2007 Consumables 9 HP Confidential Table 1 1 Product Models and Replacement Parts Tables Imager Controller Part Number Used in non ROHS ROHS Parts FanFilter 2494 Bag of 10 Q2337 67001 Q7473A amp Q7473L Fan CRO824UB A71GL Q2337 67002 Q7473A amp Q7473L Hard Disk Drive 40 Gb IDE2 Q2326 67010 Q7473A amp Q7473L ATX Power Supply Unit Q2326 67012 Q7473A amp Q7473L Aux PSU AC DC 24V ROHS Q2326 67013 Q7473A amp Q7473L Giga Bit Card PWLA8391 MTG1P20 02337 67014 Q7473A amp Q7473L Cable Power Reset Q2337 67003 Q7473A amp Q7473L Cable INC to Rear Panel Q2337 67004 Q7473A amp Q7473L Cable Engine MB Control Q2337 67007 Q7473A amp Q7473L Cable DC Output to INTC Q2337 67009 Q7473A amp Q7473L Cable Engine to INTC Q2337 67010 Q7473A amp Q7473L Cable Fan to Power Supply Q2337 67017 Q7473A amp Q7473L Imaging Module Part Number Used in non ROHS ROHS Parts PCA Carriage FFI Q2327 67003 Q2337A amp
48. window click on Entire Imager System and Run Test Progrese Test Aesuts M Result Smart Operations MRetrieve MSave MAppend fo Imager Test amp Diagnostics X Prog ress shows Testi ng 0 Select Test Case Entre Imager System Run Test Optional Unit ID Tes ID E Compary Technician Data Path gt 3 30 2006 9 54 29 Unit 1 Test ID 1 Company Techniciart Imaging Module Type 023374 Piinthead Ink Type 429456 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Verson 4 03 03 Imager estCenter Versiorc 1 1 Diagnostics System Versione Unknown Diagnostic Coverage Entre Imager System Diagnostic Level 1 Save to File Pint Clear Resut Smart Memory Operations MClear MRetneve MSave MAppend 0 8007304e Revision A 02 2007 93 HP Confidential 94 Illustration Imager Test amp Diagnostics Select Test Case Entre Imager System Run Test Optiona Unit ID fi Test ID Compary Technician Data Path gt Progrees Results Imaging Module Type 023374 Piinthead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 Imager estCenter Versiort 1 1 Diagnostics System Versiort Unknown Diagnostic Coverage Entre Imager Syst
49. 04e Revision A 02 2007 Imager Controller Replaceable Parts 153 HP Confidential Table 6 3 Imager Controller replaceable parts Service Part Number Replacement Part Assembly 6 Q2326 67009 OEM DDR333 PC Memory 7 Q2337 67001 OEM Controller Filter 8 9233767022 OEMCPUFan 9 Q2337 67002 OEM Controller Fan 10 Q2326 67010 OEM Hard Disk Drive Tl 0236 0012 Power Supply 0000000000000 12 Q2326 67013 OEM 24V Power Supply 13 Q2337 67014 OEM Giga Bit Card The table below identities where the controller internal cables terminate The PCA and the appropriate reference designator is given or a description of the termination location Cables are routed from the digital compartment that contains the formatter PCA to the power compartment via openings in the partition between the compartments There is one opening near the Interconnect PCA and the other is near the LED PCA on the other end of the partition NOTE does not provide replacement cable ties Table 6 4 Imager Controller internal cables Part Part Number Where Used From To Cable Power Reset 92337 67003 Q7473A amp Formatter PCA Rear panel RS 232 974731 connector amp front soft power reset buttons Cable INC Rear Panel 2337 67004 Q7473A 4 INTC PAC INTC Rear Panel Q7A73L Cable AC Input Q2337 67005 Q7473A amp Main ATX Ground Lug Power 974731 AC Inlet Power Strip Cable AC Terminal Q2337 67006 Q7473A amp
50. 07304 Revision A 02 2007 Imager Test Center User s Guide 55 HP Confidential Illustration Hox Command Corkrdler Troubleshooting Toole Help System Diagnostics Statuz tibetmfg 33 LAN Connected Mode Diagnostic ErrorManager k a OEM Command JjegrosicsSvskem P Force Init ShutdownManager IsBus Exit aebversian Get ezukNumber Sete xeCind seblurrentPlode Settisermode SetDiagnosticmode ShutdownImmger OEM Commands a Fw Con mancs Print Image Clear P 1mager Test Command cortraler Troubleshooting Tools Help Imager Controller Communication Status tibetmf g33 LAN Connected Mode Diagnostic Command 25 Description Click on Command gt FW Commands gt DiagnosticsSystem and IsReady Window shows a value of 1 for IsReady Click on Command FW Commands ________________ o Command Controller Troubleshooting Tools Help System Diagnostics tion Status tibbetmfg33 LAM Connected Mode Diagnostic Erromdanager DiagnnsFir vsFem F Forcetnit Shutdown Imager OEM Commands k Corimands Command ee ShutdownManager sBusr Exit bethame betversion sReady
51. 32 cable is a null modem cable Replace the RS 232 cable 3 Replace the hard disk or load new software 4 Replace the formatter PCA 1 Replace the ink tubes 1 If it is leaking at the valves replace the air pump valve assembly 2 If ink is leaking at the stall replace the ink cartridge stall assembly 3 If ink is leaking at the ink tubes replace the ink tubes Print Quality Operation Troubleshooting 39 HP Confidential Imager Test Center User s Guide 40 The Imager Test Center User s Guide steps the user through the Imager Test Center The Imager Test Center is the diagnostic tool used to test the HP mPrinter 4000 electronically for electronic faults or operational faults Like any other diagnostic tool there are limitations on the Imager Test Center capabilities Because it tests the electronics it will not detect all mechanical faults therefore technician training and familiarity with the HP mPrinter 4000 is very important The Imager Test Center reports error codes these error codes with their explanation and recovery actions are found in a read only Excel spreadsheet provided with the Test center Technicians can use this tool to systematically diagnose and repair a module The following section will start with the initial Imager Test Center window and step through the diagnostic tool Common steps and information are included in the Startup section beginning on page 41 The intent is to show and explain t
52. 496 Firware Mode Diagnostic Firmware Version 4 0303 Imager estCenler Version 1 1 Diagnoslica Spstem Version Unknown Diagnostic Coverage Service Staton Diagnostic Level 4 Save In Fla I D r Resuk Smart Hemor Operations el imager Test amp Diagnostics Progress will show Testing 1 Select Test Case Service Slation Aun M Optional Urit ID 0000 02 Save Data Path UL Bil NUT Tasting esuts finer Reet Window will come up saying lift brick and Select Test Caze then click OK Optional Unit ID Test ID Company Technician AutaSave 7 Data Path gt Testing 7 Poge s Aesult Please lift the brick Imaging module and lock position Click OK when finished Save to Fie Print Resut Smart Memory Operations MClear NRetreve MS ave M ppend 8007304e Revision A 02 2007 73 HP Confidential Illustration Description Test Window will up saying release brick Select Test and then click OK Optional Unit ID Test ID Company Techniciart Data Path _
53. 6 Fimwae Mode Diagnostic Firmware Version 4 03 03 ImagerT estCerter Version 1 1 Diagnostics Spstem Version Unknown Qo pera tor Instruction Diagnostic Coverage Service Staton Diagnostic Level 4 Is Service Station LED off 9 a Save to Fle Prnt Smart Memory Operations MClear MRietrieve MAppend 0 8007 3042 Revision A 02 2007 75 HP Confidential 76 Illustration Imager Test amp Diagnostics Select Test Care Service Station Run Test gt Optional Unit ID 1 Test ID Compare Technician Data Path ol Compared Progress Test Results 28 2006 12 38 03 Unit 1 TestID 1 Company Technician Imaging Module Type 23374 Ponthead Ink Type 429496 InkCartridge Ink Type 423435 Firmaware Made Diagnostic Firmware Version 03 03 Imager estCenter Version 1 1 Diagnostics System Version Unknonrn ice Station Diagnostic Level 4 Station Test PASS test time 257203 125 ms Save to File Smart Memory Operations Mi Clear hi Fielrieve Pint MSave Clear Ma poend n 18 Imager Test amp Diagnostics Select Test Case Carmage Backplane PCAs v Run Test Optional Un ID 1 Test ID 1 Company Technician AutoSave 7 Data Path gt Completed Progres
54. 64 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Install the AC power cover as shown Reinstall the Interconnect PCA assembly with the two screws Re connect all the cables to the Interconnect PCA assembly Remove Microprocessor CPU Before you begin Remove the microprocessor CPU fan and bracket 8007304e Revision A 02 2007 Replacement Procedures 165 HP Confidential Illustration Description Remove the heat sink from the formatter board to access the CPU Remove CPU by lifting up the lever handle to release the microprocessor from the formatter board socket Note the location of the microprocessor reference marker 1 amp oy C 1 Aim s This is the CPU socket with the Microprocessor removed Note the lifted handle lever adi dae CHER ice DE a Handle raised 1 T H nt a unn 166 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Install Microprocessor CPU Before you begin Assure that there is sufficient conduction grease on the microprocessor There should a thin uniform layer of conductive grease This is the CPU socket with the Microprocessor removed Note t eus the lifted handle lev
55. Allen wrench Replace the Service Station with a new one 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 139 HP Confidential Install Service Station Illustration Description Install the four M6x20 screws with an Allen wrench and long screwdriver to attach the assembly imaging mounting plate The top two screws can be installed with the long screwdriver The screw circled in yellow can be installed with the long screwdriver by opening the printhead cleaner access door The screw circled in blue has to be installed using an Allen wrench Reinstall the elevator cover with the two screws 140 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Remove Printhead Connect PCA Illustration Description Before you begin Remove the elevator cover Remove the Carriage PCA per the procedure 1 Remove two pan head screws M3x10 from the electrical enclosure assembly 2 Remove two M3x6 screws from the assembly flex cover to the socket array 5x1 assembly NOTE Torque value 3 6 in lbs 0 416 Newton metres Remove all the flex cables from the interconnect clamps NOTE Be careful when lifting up connectors They have a tendency to snap off if you lift too hard Interconnect Clamp Remove three BHCS M4x8 screws one in the back and two in front to release the Enclosure from the socket array Note do not remove pen socket array from slide assembly th
56. BMEENENNEEENE Test Results 3 28 2006 12 38 03 PM Unit IB 1 TestID 1 Company Techrician Imaging Module Type 023374 Prnthead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Diagnostic Firmware Version 4 0 Imager estCerter Version 1 1 Diagnostics Syste 0 perator Instruction Diagnostic Coverage Service Station Diagn Please release the brick Imaging madule the cap position Click OK when finished Save ta Fle Print Clear Resuk Smart Memory Operations MClear MRetrieve MSave MAppend fo Imager Test amp Diagnostics Open Service Station door then click OK Select Test Caze Service Station Hun Tes Optional Unit ID TestID f Company Technician AutaSave 7 Data Path gt Testing Fun Poges Results 3 2B 2006 12 38 03 PM Unit ID 1 TestID 1 Company Techrician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridae Ink Firmware Made Diagnostic Firmware Version 4 03 03 ImagerT estCerter Version 1 1 Diagnostics System Version 8 pera tor Instruction Diagnastic Coverage Service Staton PCA Diagnostic Level Save to Fie Print Clear Resutt Smart Memory Operations MClear MRetrieve MSave gt Imager Test amp Diagnostics x Close Service Station door then click OK Select Test Case m Optional Unit
57. Clear Result Smart Memory Operations nd M Imager Test amp Diagnostics Window pops up saying Is the bottom LED Select Test Case software activity on or blinking d Optiona Unit ID fi Test ID E Company Techrician AutoSave 7 Data Path gt ee ee Frogess BEBEBNEEEERN Test Results 3 30 2006 10 34 16 AM ID 1 Test ID 1 Company Techniciart Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridae Ink 429496 Firmware Mode Diagnostic Firmware Version 4 03 08 ImageiT estCentei Versor 1 1 Diagnostics Syslem Version Unknown Diagnostic Coverage Imager Conlroler Diagnostic Level 2 Opcrator Instruction Is the bottom LED software activity on or blinking Low d we Save to File Pint Clear Smart Memory Operations EE CUN A Mf lear MSave n 8007304 Revision A 02 2007 81 HP Confidential Illustration Description Progress will show Completed and the Test Lata Results window will show Pass or Fail Imager Cortroler Optional MM Shows Imager Controller Test Passed AutoSave D Date Path a Prograss Test Results 3 30 2006 10 34 16 4M Uni ID 1 Test ID 1 Company Technician Imaging Module Type 02337 Printhead Ink Type 429496 InkCartridae Ink Type 429496 Firmware Mode Diagnostic F
58. Command gt OEM Commands gt PARAMETER and INK SUPPLY INK TYPE and select Supply Imager Test Center Command Controller Troubleshooting Tools System Diagnostics tion Status tibetmfg33 LAN Connected GET SW VERSION GET SYSTEM STATUS MN uc Shutdown Imager gt OEM Commands This window will show you the supply number FW Commands b Print GET PARAMETER DROPS USED PER PRIMTHEAD gt Mb bicis SERVICE STATTION STATE Exit INK SUPPLY INK USED IDS_PRESSURE PAPER_PATH_SPEED IMAGING MODULE INK_SUPPLY_INK_TY PE PRINTHESD_INK_TYPE ACTIVE_INK_SUPPLY gt LE imsger Test Center Command Conmrober Troubleshooting Took Help r Imsger Crita Communication Stake LAN Connected x REPLY OF QD IHE SUPPLY IN Imager Test Center BN Lir xj Click on Command gt OEM Commands gt Command Controller Troubleshooting Tools Help GET_PARAMETER a nd System Diagnostics PRINTH EAD_ N K_TYPE a nd select a Shutdown Imager ption Status tibetmfg33 LAN Connected pri nthead OEM Commands GET_SW_VERSION This window will show the ink type of the FW Commands SYSTEM STATUS Fammand inthead EINEN GET_PARAMETER DROPS USED PER PRINTHEAD gt printheaa SERVICE_STATTION_STATE a SERI EE The second number b
59. Control Module Illustration Description Remove the Cover Remove the Pressure Control Module Remove the four cables from the connectors Valve 2 Valve 1 Air pump IO cable 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 107 HP Confidential Illustration Description Cut the tie wraps to release the cables Remove the air pump tubing from the plastic valve fitting Remove the two screws from the strain relief to release it from the IDS 108 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Cut the tie wraps Remove the air valve tubes from the ink stall assemblies NOTE For easier removal flip the unit vertically and remove the air valve tubes with tweezers Air Valve 2 Air Valve 1 Remove the Pressure Control Module by unscrewing the two nuts from each side of the module 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 109 HP Confidential Illustration Description Remove the two nuts using a 9 32 nut driver Use needle nose pliers or your fingers to push cables away NOTE You may need a special tool as the nut in front of air valve 1 is hard to access The tie wrap may need to be cut Remove the two nuts using a 9 32 nut driver Remove the washers from both sides of the module Carefully pull the module out with the washers on or Use needle nose pliers to pull the washer
60. Coverage Imaging Head Imagng Module and Service Station Diagnostic Level 2 Imaging Module PASS Operator Instruction x Please lift the imaging module into the locked pasition Click OK when finished Save to File Print Resut Smart Memory Operations lt lt MClear MRetieve MSave M ppend 0 Imager Test amp Diagnostics Select Test Case Imagina Head Imagng Module and Service Station Run Test AuoSave DataPath gt Progress HBzuggBnuEZHERENUHEHENUEHSEHHEH Results 3 28 2006 2 34 24 Unit ID 1 Test ID 1 Company echniciarc Imaging Module Type DH 23374 Piinthead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Versor A 03 03 ImagerT estCenter Versiorc 1 1 Diagnostics System Versiorc Unknown Diagnostic Coverage Imaging Head Imagng Module and Service Station Diagnostic Levet 2 Imaging Module Tes PASS Opcrator Instructian Please release the Imaging module to the capping position Click OK when finished Save tp File Print esut Smart Memory Operations MClesr MSave imager est amp Diagnostics Select Test Case Imaging Head Imagng Module and Seivice Station Hun Test Optional Unit ID fi Tes ID fi Company Techrician AutoSava DataPath gt Pose
61. Coverage Service Station Diagnostic Level 4 Is Service Station LED green 9 e Save to File Pant Clear gt Resuk Smart Memory Operations MClear MRetrieve MSave fo A window will come up and ask the operator Ts 1 1 n Select Test Cate Service Station LED red Serice Rin Tes Click YES or NO Optional Unit ID ID f Company Techniciart Auto Save Data Path Testing 7 Poges NEBBBBEEEEN Test Results 3 28 2005 12 38 03 PM Unit ID 1 TestID 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCarlridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 Imager Test amp Diagnostics Diagnostic Coverage Service Slation PCA Diagnostic Level 4 Save ta File Print gt Resuk Smart Memary Operations MClear MRetiieve MSare Window will come up and ask the operator Is Imager Test amp Diagnostics Service Station LED off Select T eet Click YES Optional Urit ID Test ID Companp Technician Auto Save Data Path Ti esting Jm Test Results 3 28 2006 12 38 03 PM Unit IB 1 Test 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkLaitridge Irk Type 42949
62. Gp ey a ee eRe x 199 255224522200 60544 200 F Fastener Seating 201 Fastener Driver Od SR 201 dip sac sey eh Gere 201 EGUIDINSDI 542255050 eas Va gsx 201 Power Drivers 201 Mechanical torque screwdrivers or torque watches 202 Torque Analyzer Calibration 202 Fastener Nominal Torque 203 G Repair and Fail 205 Type Codes PPP 205 Primary and Secondary 205 LOS TWO DIGG r 206 Component Identifier for the Primary Secondary Codes 206 Reason Codes 207 5 232 Port and OEM Troubleshooting and 209 About RS 232 Serial Interface 209 209 OEM Commands Typically Used in Troubleshooting 211 Control 211 212 Maintenance Instructions
63. HP mPrinter 4000 Fixed Imager Maintenance and Service Guide HP Confidential This document has been released for use only by non HP entities that have signed associated confidential disclosure agreements Copyright 2000 2007 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Printed in the US Reference number 8007304e O Revision A 02 2007 invent Legal notices Disclaimers HP makes no warranty regarding the accuracy or completeness of this material as it pertains to determination of the interaction of the HP mPrinter 4000 Fixed Imager with the OEM s broader printing system The OEM s printing system contains parameters which affect performance but are not within HP s control HP has not tested the HP mPrinter 4000 Fixed Imager in all configurations which may be attempted by the OEM partners It is the responsibility of the OEM partner to qualify it s printing system after incorporation of the HP mPrinter 4000 Fixed Imager Open Source Software Disclaimer The Open Source Software included in the HP mPrinter 4000 Fixed Imager is composed of individual software components
64. M3x6 screws connecting the assembly flex cover to the socket array 5x1 assembly NOTE Torque value 3 6 lb in lbs 0 416 Newton metres Remove flex cable by using a universal tool to raise the interconnect clamp on the PCA printhead CAUTION The cable connectors are thin sensitive devices and break easily if not handled with care Use a light touch to insert and seat each flex cable Remove one SHCS M4x12 screw from the frame retainer gimble NOTE Torque value 8 4 in lbs 0 94 Newton metres FRAME RETAINER CIMBLE WITH SHCS MAX 12 148 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove latch assembly and replace with new one 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 149 HP Confidential Install Printhead Latch Assembly Illustration Description Before installing the new latch assembly check for detects or assembly errors Make sure the tab is heat staked correctly Make sure flex cable is between these two grooves Place latch assembly into the brick and assemble unit Insert and tighten to torque value one SHCS M4x12 screw to secure the frame retainer gimble into the assembly socket array 5 1 FRAME RETAINER GIMBLE WITH SHCS M4X12 NOTE Torque value 8 4 in lbs 0 94 Newton metres Slide the latch assembly into position and tighten the screw 150 Replacement Parts 8007304e Revision A
65. Mode Diagnostic Corimands Errortlanager Shutdown Imager Command Forcelnit eee ShutdownhManager sBusr Exit 5etVersian GethasutNurber sEeady GetExeCmdMumher GetExecmd aetcurrentMode SebDiagno ichaode Window shows GetVersion as DSFW 1 0 Imager Test renter MEN ux Command cCortrallar Troubleshooting Tools Help Imager Contralles Communication Status tibetmfg 33 LAN Connected Mode Diagnostic Command 5 Gelversio Click on Command gt FW Commands gt DiagnosticsSystem and then select GetResultNumber HE Imager Test Center rj x Command Corkraller Troubleshooting Toole Help System Diagnostics tion Status tibetmfg33 LAN Connected Mode Diagnostic ErrorManager k Shutdown Imager F OEM Commands Fw Commands Command D agrnsirswsFem F ForcelniE ANC 3 ShotdownManager IsBusy Exil Gelversian mae sReadv GelExecmdWumhber SebCurrenthode SetDiagnosticMode Window shows a value of HE imager lest Lenter Command Cortraller Troubleshooting Tools Help Imager Controle Communication Status tibetmfg33 LAN Connected Mode Diagnostic Command DiagnoshcsS a 80
66. OU Aue A SOA XLV K ddng ooe doJ OU yeuayew Aue A SOA ooe doJ OU Aue SO A SO uoneis 2 19 01 U09 ulo s s y Ul 9SION 8007304e Revision A 02 2007 Troubleshooting Service amp Repair 36 HP Confidential LEDs amp Recovery Actions External LEDs Recovery Action 1 Recovery Action 2 Recovery Action 3 Imager Pen Bi color LED Reseat flex circuit into ZIF Replace latch tlex assembly connector Imager Service Station Servo Check external cable connection Check internal cables Replace Servo PCA PCA Controller Front Panel Blue Check software for corruption Replace hard drive re install software Controller Front Panel Green Check cable to Formatter Check microprocessor seating Check ATX power supply Controller Front Panel Yellow IDS Front Panel Check external cable Verify 5v on DS1 check internal Replace cables cable Internal LEDs Recovery Action 1 Recovery Action 2 Recovery Action 3 Engine PCA DS3 Check internal cable Change ATX power supply DS2 Check internal cable Change ATX power
67. PC to the controller 3 4 Open the Java application and connect to the Imager Controller Type the default IP Address Power on the Imager Controller 192 168 1 1 if the Imager Controller is new or the name that is assigned on the network into the input window and hit OK File Imager Help 7 Enter the host name Get Status Error Condition Pause Script File Browse Execute 5 Click on the Imager drop down menu and click on Maintenance 8007304e Revision A 02 2007 215 HP Confidential tibet900 15 80 223 20 4 01 02 10 Software Update Swich Ink Supply Recover Printhead Start gt Switch Supply Response a Click on Browse button in the Software Update section b Go to the directory with the downloaded Encrypted Update Package and select the file then hit Open Oe Ss lS Lookin 4 01 03 tome t Fe imi A 01 03 windows tar My Recent D j Q2337L b210 A 01 03 0 cpt Desktop My Documents My Computer Network File name a2337L a A 01 03 0 cpt Open Files of type All Files When the update file is selected hit Force button d On the Response section of the window you should receive UPDATE SOFTWARE REPLY OK Message 216 Firmware Update Procedure 8007304e Revision A 02 2007 HP Co
68. PCAs Run Test Optional Unit ID E Test ID fi Compary Technician Data Path gt AT RE TREE Piogeas Test Results 3 30 2006 3 40 54 Unit ID 1 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridae Ink Type 429496 Firmware Mode Diagnostic Firmware Version A 03 03 ImagerT estCerter Version 1 1 Diagnostics System Version Unknown Diagnostic Coverage ackplane PCAs Diagnastic Level 4 Carriage PCA Test PASS Operator Instruction Five pen LEDs off Yes No Save to File Pant Clear Repair Validation Description A window will come up and ask the operator if all five pen LED s are green Click YES or NO A window will come up and ask the operator if all five pen LED s are red Click YES or NO A window will come up and ask the operator if all five pen LED s are off Click YES or NO 8007304e Revision A 02 2007 HP Confidential Illustration Description Progress will show Completed and the Test Select Test Cate Results window will show Pass or Fail Camage Backplane PCAs T ast Optional Unit ID Test ID Compare Technician Shows all tests Passed Auto Save 7 Data Path gt Progress Test Results Unit ID 1 2 1 Company Technician Imaging Module Type 022374 Printhead Ink
69. Procedures 169 HP Confidential Illustration Description Remove Memory RAM 256 MB Remove RAM by pushing out all four tabs to release RAM r from formatter board ot man Install Memory RAM 256 MB Place the memory into the socket assuring alignment of the registration notch and lock it in place with the tab locks The memory should be held in place by the tabs Cei 170 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove Formatter PCA Remove Engine Board and Network Card Front Panet LED s oce Power for fans Remove all cables attached to Main Board Formatter communication Powersupply interconnect Debug Remove all mounting screws and pull board upward There are a total of nine screws amp 4 t L a l N L D EL 0009009 Remove Formatter board from Controller NOTE Be careful as you pull board as you may have to angle it to get it out The same goes as you put the board in 8007304e Revision A 02 2007 Replacement Procedures 171 HP Confidential Illustration Description Install Formatter PCA Place the Formatter PCA over the mounting standoffs and fasten with the nine screws Connect all cables Reinstall microprocessor and the microprocessor fan Install new cable ties to replace all cable ties cut Re
70. Q2337A and Q2337L e External Cable Set Q7474A and CB882L These modules are interchangeable the main difference is that the 1 modules are compliant with the European Restriction of Hazardous Substances Directive The EU RoHS directive restricts the presence of certain substances in electric and electrical products and their component parts offered for sale in the European Union after July 1 2006 The purpose of RoHS is to contribute to the protection of human health and the environment See product brochure for a complete list of environmental compliance approvals Only the controllers have minor internal differences in the mounting of the hard drives and in the main power cable to the 24V power supply but all other replacement parts are interchangeable Consumables Black 4240 Pigment Printhead HP Part Number Q2389L e HP Black 4240 Pigment 775 ml Ink Cartridge HP Part Number Q2326 60011 e Printhead Cleaner HP Part Number Q2326 60011 Setup Pens HP Part Number C8863L See product brochure for a current complete list of approved supplies Replacement Parts The Replacement Parts list is below representing the parts authorized for replacement under warranty by certified service technicians No lower level parts may be change due to the manufacturing procedures and or tools required for proper installation and validation Disassembly of modules or assemblies to an unauthorized level by any service technician will immediately void
71. Test 34 Troubleshooting Service amp Repair Brick PCA lift motor Voltage Calibration Failure SVS Temp AIT v Servo PCA Check Print Cleaner Full Head Disconnected from Transmission v Motor Current Warning 8007304e Revision A 02 2007 HP Confidential IDS Diagnostic Test LED Check Printhead ink supply mismatch Connect Imager Test Center For Diagnostic Assistance Ink Supply Continuity Leak in Supply Air Press Check Ink Delivery System Test Smart Chip Check PCA problem Ink Type Communication Check No Ink Supply i Empty Supply Bad Ink supply contact 8007304e Revision A 02 2007 Troubleshooting Flowcharts 35 HP Confidential Noise and Miscellaneous Items uoneis S eoe dou VOd OAJOS eoe dou ooe doJ OU JI Aue SsoooJd Jed Sq eiejduuoo Jo Ajquiesse qns SI JOOP S xul 4 pue A ddns A ooe doJ
72. ULTS GET_LOG_FILE Command No of Description GetSystemStatus 0 DiagnosticsResults 4 GetLogFile 1 Parameters Parameters N A Imaging Module ID Component Name Element Index Diagnostics Level Integer log File Type DIAGNOSTICS ERROR HISTORY SYSTEM HISTORY EVENT HISTORY Returned Values amp Number of Values Command Validation Imager State RESERVED 0 Error Code List Command Validation Imaging Module ID Component Name Element Index Time Error Code List Command Validation Log File Size in bytes Log File Content CRITICAL PARAMETERS Maintenance Instructions These instructions are used in the MAINTENANCE command to specify the desired operation Instruction Name STATUS PRINTHEAD REPLACE START PRINTHEAD REPLACE DONE MANUAL PRINTHEAD SERVICE START MANUAL PRINTHEAD SERVICE DONE MIDJOB SERVICE ACCEPTED RECOVER PRINTHEAD Parameters N A Imaging module ID Element index Imaging module ID Element index Imaging module ID Element index Imaging module ID Element index Imaging module ID Element index Imaging module ID Element index Servicing level Description Gets the Maintenance state Ex IDLE ACCESS BUSY ACCESS FIX ERROR Prepare Imager for replacing printhead s Imaging Module ID I
73. ar Phillips screwdriver with blade diameter of 3 16 and a blade length of 6 3 16 hex driver 9 32 nut driver 200 Service and Repair Tools 8007304e Revision A 02 2007 HP Confidential Appendix F Fastener Seating Torque The process following refers to values in Table F 1 at the end of this appendix Fastener Driver Calibration Purpose To ensure uniform fastener seating in the various 3 X assemblies Ez NOTE The frequency of verification and calibration is usually dependent upon tool quality number of fasteners driven wear of the clutch and driver mechanical components The actual verification and calibration frequency will be determined over time based on tool usage However it is recommended that the drivers be calibrated at least once per week Equipment Mountz model EZ TORQ 1001 Torque Analyzer Power Drivers Procedure Frequency TBD Minimum of once per week 1 Verify recommended torque setting for the particular fastener 2 Refer to Table F 1 for fastener torque values 3 Torque Analyzer settings Use LBF IN PEAK FILTER 1500 HZ SETTING for the Torque Analyzer 4 Partially thread 3 4 threads an M3 TorX recess machine screw fastener at least 10 mm long in the threaded adaptor 5 Insert a suitable TorX bit into the tool to match the screw recess 6 Run the fastener to the point where it seats and the driver clutch disengages 7 Read results on Analyzer LCD readout Spec 5 fastener
74. below Pounds Inch N m Newton meter 202 Fastener Seating Torque 8007304e Revision A 02 2007 7000 00 y 5 OVOEZ008 506 Fastener Nominal Torque Table Table F 1 Fastener Seating Torque Values Fastener Thread Style Recommended Recommended Recommended Units Dependent on parent size Type Torque value Torque value Torque value material resin and hole diameter Steel Aluminum Plastic Torque Units Torque Units Torque Units Torque Units Style Torque Units Torque Units Machine Socket Head 1 0 Ib inch 012 N m 10 5 Ib inch 0 056 N m Cap Rem weg Wem Plastite Head NA inch Machine Socket Head Ib inch 0 45 1 9 Ib inch 0 21 N m Cap me EC Cap M 86 ull Ld P 4 LL 4 0 inch Button C Rom Ib N m Head 4 0 inch mia cc ii UT mM me Rep p JOHUSPHUOD dH 5 YOZ 7000 00 y 5 0 008 Table F 1 Fastener Seating Torque Values Fastener Thread Style Recommended Recommended Recommended Units Dependent on parent size Type Torque value Torque value Torque value material resin and hole diameter Steel Aluminum Plastic Torque Units Torque Units Torque Units Torque Units Style Torque Units Torque Units NA Ib inch Plastite Pan Head 5 5
75. bleshooting Tanlz Command Controller Help Imager Cantrallei tibetmig33 LAN Connected Mode Diagnostic OEM Command DiagnnsticsS GetCurenthl ad Communication 5 tatus HE Imager Test Center Cammand Cortrdler Troubleshooting Toas Help System Diagnostics Status Mode tibetmfg33 LAN Connected Diagnostic Forcelnit IsBusy Gebversinn Mur ber Ready GetExeCmdumber Sete xec md Set SetDiagnosticMade Shutdown Imager F DEM Commands k ErrorManager ienrneirewsbem Fu Con mancs Command Print Image ShutdownManager Description Click on Command gt FW Commands gt DiagnosticsSystem and GetExeCmd NOTE System freezes up when issuing this command Have to end task and do a hard boot on the controller Click on Command gt FW Commands gt DiagnosticsSystem and GetCurrentMode Window shows a value of 1 for GetCurrentMode Click Command gt FW Commands gt DiagnosticsSystem and SetUserMode 8007304e Revision A 02 2007 Imager Test Center User s Guide 57 HP Confidential 58 Illustration Description Window will show a value of for SetUserMode E Imager Test Center a Command Controller Troubleshooting Tools Help Imager Controller Communication Statu tibetmfg33 LAN Connected Mod
76. ch Points Two potential pinch point risks have been identified for the Q2337 Imaging Head 1 Between the Imaging Head and media transport 2 Insertion of a finger into the holes on the bottom plate of the Imaging Head CAUTION The moving belt near the unit could injure fingers Do NOT touch belt when operating CAUTION The cleaning station may move unexpectedly and trap or injure fingers Do NOT reach into the unit when it is powered 8007304 Revision A 02 2007 Pinch Points 17 HP Confidential fa Moving belt near unit Cleaning station may Moving belt can pull could injure fingers move unexpectedly and jewelry clothing hair touch belt trap injure fingers Do and injure personnel oxi NOT reach into unit Do NOT interfere with when operating when ON belt when ON 7 Remember cleaning station refers to the printhead cleaner carriage printhead cleaners and all of the components associated with the Service Station in the Imaging Module Imaging Head and Media Transport CAUTION The media transport is rigidly mounted under Imaging Head which creates possibility of a pinch point between the Imaging Head and the media transport To mitigate this risk use light curtains to disable the media transport A system that monitors media transport motor torque that will cut power on torque spikes to minimize the damage done in a pinch e A clutch on the media t
77. date Customer Customer Code Diagnostic Error Code Customer Complaint amp Diagnostics HP Technician OEM Technician Initial Condition Initial Diagnostic by HP Repair Code Description Return Materials Authorization This is the number assigned by HP to a specitic part s which allows the OEM to ship items back to HP while also allowing HP to track the items once they are back for analysis This is the 10 character serial number assigned to a module Specifically it is the serial number for the module that the incident report is written against This is the model number of the module found on the serial label on the back or bottom of the unit This is the date the unit was received by the OEM This is an optional entry This is the date that repair was completed by the repair technician Date of product failure This entry date is for HP This is an optional entry for the OEM if they are willing to share the end user s name This is an entry code that describes the problem as seen by the customer The code will be shared with the OEM This is the code reported by the Imager Diagnostic Test program This is a free form area for the service technician to report issues found or diagnosed by the user This identifies the HP technician performing the defect part failure analysis This identifies the authorized service technician that must be listed as having satisfactorily completed the HP train
78. de 27 HP Confidential Troubleshooting Flowcharts Use the following flowcharts to troubleshoot the Imager system Normal Start Up Turn on Main Power Switch Turn on Soft Power Switch v Controller Front Panel Green LED Turns on v Yellow HDD LED on then flickering 28 Troubleshooting Service amp Repair Boot complete Blue LED is continuously on Imager LED momentarily RED then Green LEDs on v Green LED on Service Station Servo PCA v IDS pump goes on Pressure in inks supply builds and the LEDs go Green Pen Carriage rises and a service is performed the carriage returns to ready state 8007304e Revision A 02 2007 HP Confidential Troubleshooting Hierarchy Does the In OEM s DOA return bad 2 Problem eed yes Factory yes module to no no i Does the unit See Non E make audio yes aal 10 gt Operation Trouble tones 9 Shooting Chart yes oe the controller Reload software or complete Boot change HD up yes te METER Check LED chart turning on no ion properly for proper action es y P Controller Test Connect Imager Test Center For Diagnostic Service Station Test
79. difference in the ATX power supply is that the 7474A model has a barrier strip between the 24v power supply AC input and the main AC power The 7473L has no barrier strip and a long cable to the main AC input Before you begin Remove the Aux PSU AC DC 24V power supply Looking down at the power supply remove the screws attaching the ATX to the chassis base Remove two screws from the back of the power supply Cut the cable tie to remove power supply from the Controller Cable connections on the digital side of the chassis must be undone Route cables through the chassis partitioning wall to remove the power supply rc rr ish CERA dim I bs a M 2 m r 180 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove four screws by either using an extension that fits through the panel holes or a very small handled Phillips screwdriver Unplug the power supply and remove it from the Controller Install ATX Power Supply Unit 45 see Hic ATE W KILLER rA Su Place the new power supply onto its mount location and install the screws that attach the power supply to the chassis base 8007304e Revision A 02 2007 Replacement Procedures 181 HP Confidential Illustration Description Install four sc
80. dow shows that the system is Diagnostic mode Click on Command gt System Diagnostics Note e Controller Software Active light stays solid 105 LED s stay orange The screen shown at left will appear The pull down menu under Select Test Case lists all the available diagnostic tests The screen also allows the technician to enter useful data such as Unit ID Test ID Company and Technician 8007304e Revision A 02 2007 HP Confidential Illustration Description imager test amp Wiagnostics gt Click arrow to select a diagnostic test Hun Test Techrician Select Test Case Service Station ackplane PCAs E Sub Assembly Imager Contialler Progress Test Aesults Save to File Fart Clear Result Smart Memon Operation ha Clear 0 Shutdown Imager Command Controller Troubleshooting Tools Help M Click on the Command menu select betmfg33 LAN Connected Shutdown Imager and choose either Power System Diagnostics Shutdown Imager Power Off i Off or Reboot Commands p ot Diagnostic FW Commands b OEM Command Print Image Exit Clear HE Imager Test Center a 0 x F xil Cammand Cortrdler Troubleshooting Toole Help uu Click on Command Exit to depart from the System Diagnostics imager gt pl
81. e Imaging Head lmagng Module ard Service Station Hun Test Optional Unit 1 Test ID Compara Technician Auto Save Data Path gt Progress Test Results 3429 3006 2 34 24 PM Unit IO 1 1 Company Technician Imaging Module 0232374 Prnthead Ink Type 423455 InkCartridge Ink 429496 Firmware Made Diagnostic Firmware Version A 03 ImagerT et Center Version 1 1 Diagnostics System Version Unknown Diagnostic Coverage Imaging Head magng Module and Service Station Diagnostic Level 2 maging Module Test PASS Service Staton Test PASSI Imaging Head T est FASSI otal test time 477437 5 ms Save to File Part Clear Rasut Smart Marcon Operations M Clear 0 Description Is Service Station LED off Click Yes or No Progress will show Completed and the Test Results window will show Pass or Fail Test complete and results show that all tests passed Repair Validation 8007304e Revision A 02 2007 HP Confidential Illustration Description Imager Test amp Diagnostics E nti re Imager System Before you start connect the TOF generator and ntire Imager System un Tes so mw INTC cable per the Setup Schematic in the Engine Optonal UD i io Jem PCA test set up TYPUM TAE eg From the Select Test Case
82. e Pant Clear Resuk Smart Memory Operations MClear MRetrieve MSave 0 imager lest amp Diagnostics Progress will show Testing 0 Select Test Case PCAs Tiest Optional Unit ID 1 Test ID Company Technician Auto Save 2 Unit ID 1 Test emm Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Made Diagnostic Firmware Version 03 03 Imager estCerter Version 1 1 Diagnostics System Version Unknown Diagnostic Coverage ackplane PCAs Diagnostic Level 4 279 Technician Cavea ta File Pant imager lest amp Diagnostics Progress will show Testing 1 Select Test Case PCAs Run Test Optional ID fi TestID fi Compary Technician Save 7 Data Path 7 Poges MMMM ll Test Results 3 30 2006 9 40 54 UnitID 1 Test ID 1 Company Technician Coverage Carnage B ackplane PCAs Diagnostic Level 4 Save to Pant Clear pamik raar larani 8007304e Revision A 02 2007 77 HP Confidential 78 Illustration Test amp Diagnostics ES x Select Test Case CaniageBackplane PCAs Hun Test Optional Unit ID fi Test ID Techrician
83. e Diagnostic NOTE Technician must reboot the system in OEN Command order for the new mode to function JEN DiagnostcsSystem SellserMo 0 j intormation za LD The new mode takes action after system reboot meer Click on Command FW Commands Cammand Cartraller Troubleshooting Help DiagnosticsSystem and SetDiagnosticMode System Diagnostics Shutdownimeger plinSttus tibetm g33 LAN Connected OEM Commands Mode Diagnostic F Con mancs ErrarManager k Command Bi orosticssystem Forcelnit ShutdownManager Print Image k Ex Gelversian Get esuk IsREady GetExeCmdumber GetExeCmd Geb urrentModa SetLisermMade Window will show a value of for j l Imager Test Center Command Controller Troubleshooting Tools S et D Ia g n ost Mod e Imager Controller Communication Status tibotmfg 33 LAN Connected Mode Diagnostic OEM Command NOTE Technician must reboot the system in order for the new mode to function DiagroslicsSystem SelUserMode 0 DiagnoslicsS ystem 5 elDiagnosticha Intarmation The new mode takes action after system reboat lt Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Illustration Description 8 imager lest Lenter 5
84. e capable of repackaging replacement parts required to be returned to HP for failure analysis including boxing and securing of the parts that require return to HP in the HP approved box 8007304 Revision A 02 2007 Basic Assumptions 7 HP Confidential About This Document If you are reading an electronic version of this document there are internal links that will take you to referenced topics For example clicking on an item listed in the table of contents will take you to that page 323 NOTE Illustrations with a number a circle are cross referenced to the corresponding step in the procedure For example 3 illustrates step 3 of the related procedure Document Formatting Conventions Command ImagerMaintenance command State intervention state Interrupt paper jam Mode Access Mode Instruction ENTER or EXIT instructions ASCII strings or user input CAPITAL LETTERS courier Related Documents Integration Guide 802896ce Firmware and Software Integration Guide 80074a73 Service Videos 22337 90013 Product Brochure 802896cd Sottware Imager Test Center for Windows Imager Controller Programmed HD Firmware Code Hardware This Manual covers the following product models which together make up the HP mPrinter 4000 e Controllers Q7473A and 074731 8 Introduction 8007304e Revision A 02 2007 HP Confidential e Ink Delivery System Q2326A and 023261 Imaging Module Imaging Head
85. e two screws to release the top case using a Phillips head screwdriver Slide the top case towards the rear of the IDS and lift it to remove 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 103 HP Confidential Replace the Cover Illustration Description Slide the top case onto the IDS towards the front of the unit The 3 standoffs slide into the grooves on the body of the IDS Insert two screws to hold the top case in place using a Phillips head screwdriver 104 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Remove the PILS PCA Illustration Description Remove the cables from the PILS PCA Valve 2 Valve 1 Air pump Ink stall 1 Ink stall 2 IO cable Remove the 4 screws from the PILS PCA Unscrew the air pump valve to release the PILS PCA from the IDS 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 105 HP Confidential Replace the PILS PCA Illustration Description Place the PCA onto the four standoffs and align the screw holes on the board Insert the four screws but do not tighten them until all screws are inserted 106 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Insert the cables into the PILS PCA Valve 2 Valve 1 Air pump Ink stall 1 Ink stall 2 IO cable Screw the valve into the fitting Replace the cover Remove the Pressure
86. efer to service manual Save to File Pint Clear zi Result Smart Memory Operations MClear MRetieve 5 MAppend 0 Imager Test amp Diagnostics Select Test Case Entre Imager System Alun Test Optional Unit ID fi Tes ID Compary Technician AutoSave Data Path gt Progress Tesi Results Imaping Module Type 023374 Piinthead Ink Type 423496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Versor amp 03 03 ImagerT estCenter Versiort 1 1 Diagnostics System Version Unknown Diagnostic Coverage Entre Imager System Diagnostic Level 1 Imager Controller T est FAIL Error Number 3 031010107 030010105 Failure ta detect paper encoder signal amp clion Refer to service manual 3101 0007 030010005 Failure ta detect TOF signal amp ction Refer to service manual 031010009 053001 0024 OEM GAO broken amp ctien Renlace DEM GPIO or refer to service manual Error Number 1 040043 05301040083 IDS ar pressure out of operation range Action R efer to service manual Save to File Print Clear Result Smart Memory Operation MClear MRetieve MSave 0 Repair Validation Description Continue testing Progress shows Testing 1 Progress shows Testing 2 8007304e Revision A 02 2007 HP Confidential Illustration Description imager lest amp Diagnostics Prog ress sho
87. efore PRINTHEAD is the IDS_PRESSURE printhead number PAPER_PATH_SPEED IMAGIMG MODULE TYPE IMK SUPPLY IMK TYPE PRINTHEAD INK TYPE ACTIVE IMK SUPPLY Printhead 1 Printhead 2 Printhead 3 Printhead 4 Test Center EE 815 Command Controller Troubleshooting Tools Help Commune Libetmig33 LAN Connected Mode Dingmostc DEN Command 00 amp 234957234 8007304e Revision A 02 2007 Imager Test Center User s Guide 49 HP Confidential 50 Illustration lest Lenter Command Contrdler Troubleshooting Tools Help Systeam Diagnostics Shutdown Imager Status tibetmfg33 LAN Connected OEM Donn ards GET 59 VERSIOM Fw Commands GET SYSTEM STATUIS Famm nd mu DROPS LISED PER PRINTHEAD gt go ene SERVICE STATE Ext INK SUPPLY INK USED IDS PRESSURE PAPER PATH SPEED IMAGING INK SUPPLY IMK k PRINTHEAD ME TYPE k niTI E IKE 3LPPLEV m Command Corkradler Troubleshooting Tools Help Imager Controller Communication Status tibetmfg33 LAN Connected Mode Diagnostic Command PARAMETER REPE OF 0 ACTIVE INE SUPP Description Click on Command gt OEM Com
88. elect Test Case say Completed Ins PCA Results show that the IDS PCA Passed Optional Unit ID fi Tes ID E Compary Technician Data Path gt Progrees Tes Results 3 30 2006 11 38 31 AM 1 Test ID 1 Company Technician Imaging Module Type D 23374 Piinthead Ink Type 423495 InkCartridae Ink Type 423496 Firmware Mode Diagnostic Firmware 4 03 03 ImagerT estCenter Versiort 1 1 Diagnostics System Verson Unknown n5 PCA Diagnostic Level 4 DS PCA Test PASS Total test time 228250 ms Save to File Pant Clear Result Smart Memory Operations MClear MRetieve MSave MAppend 0 US Imager Test amp Diagnostics Service Station PCA Select Test Case TE Pun Test From the Select Test Case window select Service Station PCA Optional Unit ID 1 Test ID 1 Compary Technician AutoSave Data Path gt Completed Progress Test Results 72 Repair Validation 8007304e Revision A 02 2007 HP Confidential Illustration Description HE Imager Test amp Diagnostics Progress will show Testing 0 Select T ast Casa th Optional 10 1 Compary Technician bulo Sare Data Patt m LES Imaging Module Type 23375 Printhead Ink Type 429496 InkCertridge Ink Type 429
89. em Diagnostic Level 1 Imager Controller T est FAL Error Number 3 03101070 030010105 Failure ta detect paper encoder signal amp ction Refer to service manual 03101000 D 3DO1 0005 Failure ta detect TOF signal amp ctian Reler to service manual 031010004 03001 0024 OEM broken amp ction Replace OEM GPIO or reler to service manual IDS Test Error Number 1 040043 030040083 IDS ar pressure out of operation range Actian Reler to service manual Save to File Print Clear E INI p imager est amp Diagnostics Select Test Case Entre Imager System Hun Test Optiond Unit ID E Tesi ID Company Techrician AutoSave Data Path gt Progrecs Tes Results Imaging Module Type 023374 Piinthead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Versiort 4 03 03 ImagerT estCenter Version 1 1 Diagnostics System Version Unknown Diagnostic Coverage Entre Imager System Diagnostic Level 1 Imager Controller T est FAIL Error Number 3 03101010 0530010105 Failure ta detect paper encader signal amp ction Refer to service manua 03101000 043001 0005 Failure ta detect TOF signal amp ction Refer to service manual 031010008 0 3001 0024 OEM GAO broken Action Replace OEM GPIO or refer to service manual Error Number 1 ul 040049 0530040083 IDS ar pressure out of operatian range amp ction R
90. enter User s Guide 41 HP Confidential Illustration Command Cortraller Troubleshooting Tools Help System Diagnostics Shutdown Imager tibetmfg33 LAN Connected Mode Diagnostic Erramdanager k Command Diagnostics skem Forcelnit Commands Flv Commands Shubdownflanager F sBusy EM aal arsian GetResuthumber Clear sReady GetExeCmdNumber BetExecmd Tm GebCurrentMode m de Command Controller Troubleshoobng Tools Help Diagnostics ation Status 131 Connected ShubdornImager Commands FPW commands Frink Image Erik Imager Test amp Diagnostics Selact T est Lase Aun Test Optional Unit ID Tes 1 Company Techrician A amp utoSave Data Path gt Progress Results Gave to File Punt Clear Resut Smart Memory Operations MClear MRetieve MSave MAppend 0 Troubleshooting Service amp Repair Command Description Diagnostic Mode Before running any test the software has to be set in Diagnostic mode Click on Command FW Commands Diagnostics System SetDiagnosticMode NOTE The unit must be rebooted after setting in diagnostic mode a System Diagnostics win
91. er hee E QN Y a E 9 Handle raised 461 TTA CO cte 3 Align microprocessor with the marker install the processor into position and lock it down by moving the lever down into its locked position 5 1 Sei ai SF if Hi ae At mre a 3 h IT 4 L QE y EEE RA GH nis A Handle down CPU Installed locked Replacement Procedures 167 8007304e Revision A 02 2007 HP Confidential Illustration Description Re install the heat sink onto the microprocessor Verify that no conductive grease has been squeezed out wipe off any excess Reinstall the microprocessor fan and bracket Remove Engine PCA Unscrew one screw to release Engine Board from mounting bracket 168 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Lift the PCA up from its position Unplug the LED cable and Ribbon cable to remove engine board mi LI vm 7 A Install Engine Connect the LED cable and Ribbon cable to the engine PCA Slide the PCA down so that the PCA mounting bracket is engaging the chassis correctly and PCA engages the mating connector on the Formatter PCA 8007304e Revision A 02 2007 Replacement
92. erial Number Locations in Replacement Parts 8007304e Revision A 02 2007 HP Confidential 24 V Power Supply Serial Number HOLLISTON AUG yaw enm ML m SML et OUTPUT SOM SA RU NY Adis T z als ele 1818 Soc mn ATX Power Supply i BP Sel PIN FGP350 8007304 Revision A 02 2007 197 HP Confidential This page intentionally left blank 198 Part Serial Number Locations in Replacement Parts 8007304e Revision A 02 2007 HP Confidential Appendix E Service and Repair Tools Imager Tools Yo wrench packaging Screwdriver slotted regular style blade length 8 203 mm Screwdriver length 12 317 mm packaging Beau Tech SH 20B Solder Aid 8 length angled reamer amp fork or Slotted screwdriver 3 32 x 2 Phillips screwdriver Multi bit screwdriver Bit holder extension T8 2 mm Torx bit Slotted screwdriver Hex 5 mm bit Hex 4 mm bit Hex 3 mm bit Hex 2 mm bit Hex 2 5 mm bit 3 16 Hex driver 0 05 Allen driver EE Box Tools 64 171 1 point 100 PLUS Phillips Tip Screwdriver overall length 343 mm 13 Cutters 4 cable ties Push mount cable ties T8 2 mm Torx bit Regular Phillips screwdriver with blade diameter of 3 16 and a blade length of 6 8 mm hex driver 8007304e Revision A 02 2007 199 HP Confidential IDS Tools Push mount cable ties Regul
93. f document per 75493W ECO EB Contents XM ons _ 2 eos ow sore oa ee 7 Basic A ses oc G 7 Abour This DOCUMENT aram a gt ee ES OS Oe ans 8 Document Formatting Conventions 2 2 8 De EN RT aces ane TC EE CET 8 no ee area 8 OTN ee e eee E E eee ER 8 e urs Pura 9 Replacement POMS nian an a ei Hos Un ee 9 Product Models and Replacement Parts 9 Service Maintenance Disposables Not Provided 11 conr 13 cue eee che ELS TE TTE EDO SLUT EIL LO T DD RIO T OD DT 13 14 14 Waste re dea deae ei dh RR d 15 CES dico eh oe hee ee ado eho eee ee eae ee he eek 17 PUIG PONS ee eee ect 17 Imaging Head and Media 2 18 Bottom Plate of the Imaging
94. for Backplane PCA 19 8007304 Revision A 02 2007 3 HP Confidential CGOMMGGST OA 192 Carriage PCA Serial 192 DEMO bh see 9 192 Servo PCA Serial 193 d 2 255204 eee eee de oho LEE 193 Interconnect PCA Serial 193 194 Engine PCA Serial Number 194 Mone DOG Id ee eee os 194 Motherboard Part 195 Motherboard Serial 195 Hard TL 195 Hard Drive Serial 196 Hard Drive Serial 196 DA Powel SUPP aci siia s aes s RENE eh on see 196 24 V Power Supply Serial 197 ATX Power 197 ATX Power Supply Serial 197 Service and Repair 5 199 mager Toob eee 199 Ee a oe oe wa
95. form the customer on proper ink disposal This must include a warning to be careful when mixing different inks during disposal Mixing of solvents can cause a reaction If required you can reinstall ink tube into stalls and replace IDS cover at this time IMPORTANT Although the system has been purged it is not clean You must not introduce a different ink into the sysiem 8007304e Revision A 02 2007 221 HP Confidential Illustration Description Remove two screws to release top case using a Phillips head screwdriver Slide top case towards the rear of the IDS and remove Remove the 2 screws retaining the Ink Tube bracket onto the chassis 5 F gt es Roy EXT PF we DERE 222 Ink Removal Purging Procedure 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove tie wraps from tubing Push on quick disconnects to release tube from back of stalls 8007304e Revision A 02 2007 223 HP Confidential Illustration Description Crane and tubing removed from IDS 224 Ink Removal Purging Procedure 8007304 Revision A 02 2007 HP Confidential Appendix K Returning Modules with Ink Contamination Goal 1 Minimization of ink leakage or ink seepage out of the module thus avoiding contamination of packaging materials 2 Prevent ink leaking seeping onto the packaging box and gett
96. g Head Module and Service Stalon Diagnostic Level 2 Save to Fle Prnt Clear Reuk Smart Memary Operations 5 88 Repair Validation 8007304e Revision A 02 2007 Illustration Operator Instruction Are Five pen LEDs green 1 Are five pen LEDs red __ Operator Instruction Are Five pen LEDs off Lowe wj imager lest amp Dragnastics Select Test Case Imaging Head Imaging Hodde and Slation Bun Test Optional Unit ID Test ID Company Technician bulo Data Path Test Hezuls 312972006 2 34 24 Unit ID 1 TestID 1 Company Technician Imaging Module Type 233765 Printhead Ink 423436 Ink Cartridge Ink Type 429496 Frimware Diagnostic Yersion 4 03 03 Imager eatCenter Version 1 1 Diagnostics System Version Urknown Diagnostic Coverage Imagng Head Imaging Module and Service Station Diagnostic Level 2 Imaging Module Test PASS HP Confidential Description Window pops up saying Are five pen LEDs green Click Yes or No Window pops up saying Are five pen LEDs red Click Yes or No Window pops up saying Are five pen LEDs off Click Yes or No Progress shows Testing 3 iSlimager rest j xj This temperature screen is a glitch that was neve
97. g Module from the Box Illustration 130 Replacement Parts Description Remove the foam packing material around the lid of the wooden shipping crate Turn the crate on its side and slide the crate out of cardboard box NOTE Printheads should always be removed before servicing or shipping the imaging unit or replacing the latches Gloves should be worn Remove the lid from the wooden shipping crate by removing the metal spring clips with a prybar or screwdriver Set the lid and the clips aside to use later 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove two SCREW CAP 1 4 20 24 LG HEX HD from crate Remove the wood panel with the attached imager by lifting up and then place on a solid surface to remove four screws 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 131 HP Confidential Illustration Description Remove the four M6x25 Phillips head screws from the wood panel Remove desiccant and ESD bag from the Imager module Remove the detent pin from the slide Remove Servo PCA 132 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration pirmi S yi 1 3 5 A a a 3 Ee 1 3 M Description Remove two screws from the elevator cover Remove two screws from the connector boot Remove seven plastite screws fro
98. g station HP Part Number Q7478A 100 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Ink Delivery System Replaceable Parts CAUTION Whenever removing or installing the IDS PCA be careful not to create a kink by over bending the tube Also do not stress the pressure transducer by pushing or pulling on it during installation or tightening the tube fitting Table 6 1 105 replaceable parts ltem Service Part Number Replacement Part Assembly 1 Q2337 67023 OEM IDS Internal Cable 2 Q2327 67005 OEM PCA Ink Delivery System 3 Q2326 67016 OEM Pressure Control Module 4 Q2326 67015 OEM Ink Stall Assembly 5 Q2326 67017 OEM Tube Ink Flow Assembly Replacement Procedures All of these following procedures have been broken down to eliminate duplication For example the procedure to remove the cover will be given once rather than repeated several times as a part of larger procedures 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 101 HP Confidential Remove the IDS from the Box Illustration Description Open the Ink Delivery System IDS packaging with a razor blade Remove the IDS from the packaging box Remove the foam and bag from the IDS Place the foam and bag back into the box Leave the bag on the Crane portion of the IDS Crane 102 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Remove the Cover Illustration Description Remove th
99. gnostics LUI GET_SYSTEM_STATUS Shutdown Imager gt Status tibetmfgd3 LAN Connected OTM cemrmandsz GET SV WVERSIDM Fay Commands fat 515 Us DEM Command GET_PARAMETER Print Image as zig Window will show status Command Controller Troubleshooting Toole Help Imager Controller Communication Statue tibetmfg13 LAN Connected Mode Diagnostic Command T 000 BET 5 5 STATUS REPLX DK READY 44 Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Illustration Description 58 Imager Test Center E Ind G EI PA RAM ET E R Command Controller Troubleshooting Tools Heb Click on Command gt OEM Commands tihetmfg33 LAN Connected GET_PARAMETER to get a list of different Shubdown Imager options you can choose from CEPI Cm paid 5 Commands k SYSTEM STATLIS Fammand CMFTFR DROPS LISED PRIMTHEAD SERNICE STATTION STATE Exit SLPPLY LISED I IDS_PRESSURE PAPER _PATH_SPEED uH MODULE SLPPLY IME EE PRINTHEAD TYPE L 2222 22 INK SUPPLY System Diagnostics Prink Image ax Click on Command gt OEM Commands gt Command Controller Troubleshocting Tools Help GET_PAR
100. gnostics System Version Unknow Station Diagnostic Level 1 Semice Station T est PASSI Tota test lime 741975 ma Save to Print Clear r Rezull Smat Meno Operations MRetieve MS ave M ppend imager lest amp Diagnostics 4 E xl Im a Mod U le Select Test Case Imaging Module From the Select Test Case window click Optional Imaging Module and hit Run Test Unit ID 1 Compan Technician Progress shows Testing 0 Auto Save 7 Data Path B 330 2006 10 42 57 AM Unit ID 1 1 Company T echniciart Imaging Module Type 233 Printhiead Ink Type 423436 InkCartridge Ink 429496 Firmware Mode Diagnostic Firmware Versiorr 4 03 03 ImagerT estCenter Version 1 1 Diagnostics System Version Unknown DiagnastiE Coverage Imaging lodule Diagnose Levet 1 Save to File Pint Clear Progress shows Testing 1 Select Test Case Imaging Module Hun Test Optional Urt 10 1 Test ID Company Technician Auto D Data Path gt Fasting T Test Results 372072006 10 42 57 2 1 1 Company Technician Imaging Module Type 23375 Printhead Ink 429496 Ink Cartridge Ink Type 429456 Firmae Mode Diagnostic Version 4 03 03 ImagerT extCen
101. he menu bar and drop down menus See also the Repair Validation and RS 232 Port and OEM Troubleshooting and Maintenance chapters for further related information TP IMPORTANT The system must be rebooted to allow the proper settings to register Failure to reboot before returning to printer mode will cause problems Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Startup Illustration Description Connecting the Controller Click Imagerfest icon as shown to open the Imager Test Center imager best Lenter Command Cortroller Troubleshooting Tools Help Imager Controller Communication Status Disconnected Unknown DEM Command Clear 2515 Click the Controller tab and select LAN to Command Controller Troubleshooting Tools Help connect NN Rs232 Status Disconnected NOTE This command is also used to connect _ Tz using the RS 232 Type the Host Name in the appropriate field MEN and press Connect Connect Imager Controller xj HostName 192168 1 Connect Cancel 515 Communication Status will turn green Command Controller Troubleshooting Help meaning that the unit IS connected Imager Controller tibetolreer connected OEM Command Interpret E Code ___ Communication Status 8007304e Revision A 02 2007 Imager Test C
102. he reason code why it was removed replaced Component Identifier for the Primary Secondary Codes 206 Repair and Fail Codes Dope LL 8007304 Revision A 02 2007 a EA 15 Reason Codes HP Confidential p pue LL EN wmm 007 KL LEE M KU s REDE KAD c RR Ki 1 Root Cause part Replacing the part corrects the problem 2 Replaced due to victim of problem was damaged or suspected of damage from original problem 3 Replaced to avoid future warranty failure 4 NIF no trouble found 5 Other 6 Detective from Stock 7 Service Note requirement Example The technician finds a controller engine PCA that has to be changed due to a service note 8007304e Revision A 02 2007 207 HP Confidential The Code is RCE17 Type R Repair Primary C Controller Secondary E Electrical Component ID 1 Engine PCA Reason code 7 Service Note This code would be recorded by the technician in the Repair Code box of the Warranty Incident Report 208 Repair and Fail Codes 8007304e Revision A 02 2007 HP Confidential Appendix H RS 232 Port and OEM Troubleshooting and Maintenance About the RS 232 Serial Interface The parameters for the serial connection are BPS 38400 Data bits 8 Parity None Stop bits 1 Flow control None
103. iagnastic Coverage Service Station Diagnostic Level 1 Save to File Pant Clear Progress shows Testing 1 Imager Test amp Diagnostics Select Test Case Service Staton Run Test Optional Unit ID Test ID Company Technician Save Data Path gt Tesing 7 Poges Test Results 3 28 2006 1 03 56 Unit 1 Test ID 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Frmware Mode Diagnostic Firmware Version 4 03 03 ImagerT estCerter Version 1 1 Diagnoslics System Version Unknown Diagnostic Coverage Service Station Diagnastic Level 1 Save to Print Oea 8007304e Revision A 02 2007 85 HP Confidential Illustration Description Progress will show Completed and the Test Results window will show Pass or Fail imager Test amp Diagnostics Select Teat Case Service Station Run Dptional Unit 1 Test ID 1 Company a Technician Data Path gt B x Camper mae Test Asus 282006 1 03 55 Unit ID 1 1 Company Technician Imaging Module Type 23375 Printhead Ink Type 429496 Ink Cartridge Ink 429496 Frimware Diagnostic Firmware Version 4 03 03 Imager estCenter Vesian 1 1 Dia
104. ignment verify that the print quality is restored 2 Initiate super clean algorithm verify that the nozzles have recovered 3 Replace the printhead 4 Replace the imaging module 1 Perform a manual alignment verify that the print quality is restored 2 Verify that the encoder system is within specification and is making good contact with the paper transport 3 Reseat the printhead 4 Reboot the system 1 Check the status of the supplies change as needed 2 Verify that the ink delivery system is not positioned too far below the printheads out of spec 1 Cancel and restart the print job 2 Reboot the system 1 Check the client IP settings attempt to ping the Imager IP address 2 Check the LAN cable verify that the proper LAN infrastructure is used in connecting the Imager 3 Replace the LAN cable 4 Check the status using the RS 232 interface If the system does not boot replace the hard disk Troubleshooting Service amp Repair 8007304e Revision A 02 2007 Table 4 1 Operation troubleshooting Symptom RS_232 Imager communication failure Ink leak in imaging head detected IDS ink leak detected printhead drooling 8007304e Revision A 02 2007 imaging module IDS printhead HP Confidential Action perform in order listed stop once an action restores function 1 Check the client serial port settings reboot the controller 2 Ensure that the RS 2
105. ile Print Clear Result Smart Memory Operations 8007304e Revision A 02 2007 9 HP Confidential 80 Illustration Imager Conlroler Unil ID 1 Test ID 1 Company Techniciart Imaging Moduk Type 23374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 08 ImageiT estCente Versor 1 1 Diagnostics Syslem Yersiort Unknown Diagnostic Coverage Imager Conlroler Diagnostic Level 2 Si imager lest amp Diagnostics Imager Controller 3 30 2006 10 34 16 Unit ID 1 Test IBD 1 Company Technic mmm RES Hun lest ian Imaging Module Type 23375 Printhead Ink Type 429496 IrkCartridge Ink 429496 Firmware Mode Diagnostic Firmware Veision 4 03 03 ImagerTestCenter Version 1 1 Diagnostics System Version Urknown Diagnostic Coverape Imager Controller Diagnostic Level 2 Imager Controller 3 30 2006 10 34 16 AM UnitID 1 TestID 1 Company Technician Imaging Module Type 02337 Printhead Ink T ype 423436 InkCartridge Ink Type 423436 Opcrator Instruction Repair Validation Description Progress will show Testing 0 Progress will show Testing 1 In the front and back of the EE box check to make sure fans are on 8007304e Revision A 02 2007 HP Confidential Illustration Description Tml Imager Test amp Diagnostics Window comes up saying Is the
106. ing This includes comments on the initial condition of the part as received at HP i e was it packaged per the agreement The initial diagnostic by the HP technician trying to replicate the issue reported by the OEM or and end user A systematic code to allow sorting of issues and Statistical Analysis see Repair and Fail Codes for table of codes 8007304 Revision A 02 2007 Troubleshooting Guide 25 HP Confidential 26 17 18 19 20 2 Recorded by HP or OEM HP or OEM HP or OEM HP or OEM HP or OEM ltem P Ns Replaced Serial Number Reason code Comments Replacement Module P N amp S N Description Part number of parts replaced Serial number of NEW unit replacing the suspect part when s n is available See Part Serial Number Locations in Replacement Parts for the locations of assembly serial number labels The reason for the replacement Free form comment by HP technician This is the part number and serial number of the replacement module Ez NOTE Items recorded by HP are only during the period that HP performs repairs Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Service Event Documentation amp Service Event Report Serial Number Fail Date Customer Customer Complaint amp Diagnostics Figure 4 1 Warranty Incident Report 8007304 Revision A 02 2007 Troubleshooting Gui
107. ing on to personnel handling the package or handling equipment Precaution CAUTION Use gloves eye protection and lab coat while performing this task Handle paper towels with tools to avoid getting ink on clothing Procedure Preparation process for anyone handling module with ink contamination for return to SPS 1 Wipe off excess ink on all outside surfaces dispose of the dirty towels per your appropriate process 2 Remove the top cover or enclosure for the unit Wipe off any ink on the cover or enclosure 3 If the module is the IDS purge the ink line of all ink 4 If there is an easy method to dispose of the leaked ink that is inside the module pour out the ink into an approved ink disposal container and dispose of the ink per your approved process 5 Fill the available volume of space with paper towels Let the towels absorb as much as possible then remove the towels and dispose of them per the appropriate process 6 Before packaging fill the volume of space available in the module completely with towels even in areas that there is no ink 7 Reinstall the cover or enclosure 8 Place the module in a plastic bag that completely encloses the module If paper towels can be placed in the bag place them with the module near any opening that ink may still seep out of 9 Seal the plastic bag If the module is an IDS place the crane assembly in a bag and seal it 10 Package the module in its shipping container and
108. ion Unknown Diagn metic reconnect Diagnostic Level 1 Save to Fie Print Clear Resuk Smart Merman Operations MOear MRetrieve MSare MAppend 0 Hi Imager Test amp Diagnostics IDS PCA From the Select Test Case window select IDS kA DUE DO DL 01 n Click on the Run Test button Auto Save D Data Path EE Progress Test Aesults Save to File Pint Clear Reuk Smart Memon Operations h Clear hi Retrieve MSave 0 70 Repoir Validation 8007304e Revision A 02 2007 HP Confidential Illustration Description Click OK to continue 3 30 2006 11 38 31 AM Unit ID 1 Test ID 1 Campany Technician Imagng Module Type 023378 Printhead nk Type 429496 InkCarlridge Ink 423495 Firmware Diagnostic Firmware Version ImagerTestCenter Version 1 1 Diagnostics System Version Unknown Diagnostic Coverage IDS Diagnostic L Operator Instruction Click OK and continue test Testing D 30 2006 11 38 31 nit ID 1 Test ID 1 Compary Technici magng Module Type Q03374 Prirthead irk Type 428436 InkCartndge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 magerTesiCenter Version 1 1 Diagnostics System Version Unknawn Diagnostic Coverage IDS PCA Diagnostic Level 4 operator Instruction A window wi
109. irit Clear Result Smart Memon Operations MElear Rete ve have 0 8007304e Revision A 02 2007 Click Yes or No 83 HP Confidential Illustration Description iSlimager lest 8 E Test complete and results show that the IDS Select Test Case Passed 2 ips Hun T st Optional Unt ID 1 Test Compare Technician Auto Save 7 Data Path gt Progress Test Results 31 2006 7 45 14 Unit 1 1 Company Technician Imaging Module Type 022374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Frmmare Mode Diagnostic Firmware Version 409 03 Imager estCenter Version 1 1 Diagnostics System Version Unknown ee eee Diagnostic Level 2 Total test time 12403725 ms Save to File Pint Clear Reuk Smart Memon Operations M Clear 0 ETA fer completing IDS test run the IDS Interface Command Controller Troubleshooting Tools Help under the Troubleshooting tab Imager Controlles Interface CIR 2 D 0 132 LAN Connected DEM Command 3 0 Irtemret ECode Clear EBITDS Troubleshooting x This window allows the technician to perform different functions concerning the IDS 05 Air Pump Enable Pump a det Pressure Level
110. irmware Version 4 03 03 ImagerT estCenter Version 1 1 Diagnostics Syslem Version Unknown Diagnostic Conlroler Diagnostic Level 2 ager Conlroler T est PASS T otal les time 293921 875 ms Save to File Pint Clear Result Smart Memory Operations MClear MRetieve MSave MApoend Imager Test amp Diagnostics x DS Select Test Case 5 From Select Test Case window click on IDS and click Run Test Optional Unit ID 1 Test ID 1 Company Technician AutoSave Data Path gt Completed Progress Test Results Imager Test amp Diagnostics Prog ress shows Test ing 0 Select Test Lase ips Run Test Optional Unit ID E Test ID E Compary Technician Data Path gt Test 3 31 2006 7 45 14 Unit ID 1 Test ID 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Made Diagnastic Firmware Version amp 03 03 ImagerT estCerter Version 1 1 Diagnostics System Versione Unknown Diagnastic Coverage IDS Diagnostic Level 2 Save to File Print Clear Result Smart Memory Operations 82 Repair Validation 8007304e Revision A 02 2007 Illustration Imager Test amp Diagnostics X Select T est Lase ips Run T ast Optional Unit ID E Test ID
111. is photo is shown for clarity The Assembly can now be lifted off the socket array NOTE Torque value 8 4 in lbs 0 94 Newton metres 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 141 HP Confidential Illustration Description Remove the five M3x6 screws from the assembly base enclosure Rear view of the Assembly Enclosure Electrical back Be careful to inspect the PCA for bent pins Remove the Printhead Connect PCA from the base enclosure and replace with new one 142 Replacement Parts 8007304e Revision A 02 2007 Install Printhead Connect PCA HP Confidential Illustration Rear view of the Assembly Enclosure Electrical back Description Insert and tighten only enough to start the threads and align the holes the five M3x screws to secure the PCA Printhead Connect to the assembly base enclosure Tighten to torque value the five BHCS M3x6 screws Be careful to inspect the PCA for bent pins NOTE Torque value 3 6 in lbs 0 416 Newton metres Fit enclosure PCA base assembly onto the enclosure electric back assy Insert and tighten only enough to start the threads and align the holes for the five BHCS M4x8 screws to secure the Enclosure PCA assembly to the enclosure electric back assembly Tighten to torque value the five BHCS M4x8 screws NOTE Torque value 3 6 in 165 0 416 Newton metres Place enclosure on top of the socke
112. k at the ink tube and air valve Remove the two screws from the front of the top case using a Phillips head driver 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 117 HP Confidential Illustration Description Remove the two nuts from each side of the stalls with a 9 32 nut driver Cut the tie wraps holding the ink stall cable and then lift and remove the cover from the ink stalls Em Use a 7mm nut driver w Remove the two screws from each side with a Phillips head driver to release the ink stalls from the IDS Lift and remove the stalls from the IDS 118 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove the four screws from the front of the stalls on the bottom Slide the stalls off of the mounting bracket 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 119 HP Confidential Install the Ink Stall Assembly Illustration Description Slide the stalls apart and replace the bad stall with a new ink stall assembly Slide the stalls together moving along the groove Front of Back of Bracket Bracket 120 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description The stalls fit into the tabs in the front and the back of the bracket Front Side of Plate Back Side of Plate Front Back Bottom view of mounting brac
113. ket Install four screws and tighten them from the front of the IDS on the bottom Remove the old tie wraps with needle nose pliers and replace them with new ones 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 121 HP Confidential Illustration Description Place the mounting bracket and stalls onto the IDS chassis aligning them with the four standofts Install the two screws and tighten them on both sides with a Phillips head driver Place the cover over the stalls in position over the standoffs Place the two flat washers on the two standoffs Place the two split lock washers on the two standoffs Place the two nuts on the standoffs and tighten them with a 9 32 nut driver NN two washers split lock stacked washer flat washer Insert the two screws and tighten them with Phillips head driver 122 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Tie wrap the cables into position z E Place the PILS PCA onto the top cover Align the PCA with the four screw holes on the top cover Screw the valve into the plastic fitting 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 123 HP Confidential Illustration Description Insert the four screws but do not tighten them until all screws are inserted Insert the cables into the
114. lange is flush with the chassis Install the two retention screws Remove Rear Fan Before you Begin Remove Controller Cover Remove three screws and unplug the fan cable The fan can now be lifted out Install Rear Fan Place fan over the screw hole positions Install the three screws removed from defective fan Connect the fan cable as shown Reinstall controller cover 8007304e Revision A 02 2007 Replacement Procedures 157 HP Confidential Illustration Description Remove Microprocessor Fan Unplug the fan from the formatter board Press down on metal tab to release the mounting bracket to remove the fan 158 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Press tabs in on all four sides to help release the bracket retention hooks Remove a total of four screws from each side to release fan from the bracket Install Microprocessor Fan Place the microprocessor fan on the fan bracket and install all four screws to fasten the fan onto the bracket 8007304e Revision A 02 2007 Replacement Procedures 159 HP Confidential Illustration Description Place the fan and bracket with its retention hooks over the microprocessor heat sink Press on the bracket so the each of the hooks on the retention legs engages the bracket that surrounds the microprocessor Verify that each leg is hooked into position Reconnect the fan cable
115. ler Troubleshooing Tools Help SS Click on Command gt FW Commands gt DiagnosticSystem and then Forcelnit System Diagnostics p pion Statue tibetmf g33 LAN Connected Commands Mode Diagnostic Pay Commands Errorlanager k DEM Command ShutdawnManager sBusy Exil Get ersion sReady GetExeCmdhumber GetExecrnd Geblurrentlode SelDiagnasticHode Shubdorn Imager T Frint Image This window shows a value of O for Forcelnit Commend Controller Troubleshootng Tools Help Imager Controller Communication Status tibetmfg33 LAN Connected Mode Diagnostic Command Diagnostic 5 petem Foce 8007304e Revision A 02 2007 Imager Test Center User s Guide 53 HP Confidential Illustration ioj xi Command Controller Troubleshooting Tools Help System Diagnostics ation Status tibetmfg33 LAN Connected Shutdown Imager Mode Diagnostic i Command FarceInil OEM Commands Fu Commands ErrorManager DiagnosticsSvstem Print Image os Stow riManager Exit Getversion GetResultNumber IsReady GetExecCmdMumber GetExecmd hm GebCurrentMode SetUserMade ile Tb SetDiagnosticMode HE Imager Test Center _ Command Controller Troubleshooting Tools Help Imager Controller Communication Statue tibet
116. ler version 1 1 Diagnostics System Version Unknown Diagnostic Coverage Imaging Module Diagnastic Level 1 86 Repair Validation 8007304e Revision A 02 2007 Illustration imager lest amp agnostics Select Test Case Imaging Module Test Optional Unit ID 1 Test ID Compare Technician Auto Save 7 Data Path gt 2 Progress MEBEBEEEEB Test Results 330 2008 10 42 57 1 1 Company Technician Imaging Module Type 022274 Ponthead Ink Type 429456 InkCartridag Ink Type 429496 Firrniwae Made Diagnostic Firmware Version A 03 03 ImagerT estCerter version 1 1 Diagnostics Version Unknown Diagnostic Coverage Imaging Module Diagnostic Leret 1 HE Imager Test amp Diagnostics E Selact Test Case Module Hun T est Optiona Unit ID Tesl ID 1 Compary Technician Auto Save D Data Path gt Progress Resulta 372072006 10 42 57 1 Test ID 1 Company Imaging Module Type 233 Printhiead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 03 ImagerT estCenterYersior 1 1 Diagnostics System Versiorc Unknown Diagnostic Coverage Imaging Module Diagroslic Levet 1 maging Module Test FASS Total test time 156515 625 mal Save to File Pint Clear Result
117. ll come up and ask the operator if the two IDS LED s are green Click YES or NO Hun Test 3 30 2006 11 38 31 Unit ID 1 Test ID 1 Company Technician Imaging Module Type 23374 Printhead Ink Type 423436 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 06 ImagerT estCenter Versione 1 1 Diagnostics Syslem Version Unknown Diagnostic Coverage IDS Diagnostic Level 4 Operator Instruction E Low 8007304e Revision A 02 2007 71 HP Confidential Illustration Description HE Imager Test amp Diagnostics window will come up and ask the operator if Select Test Case the two IDS LED s are red Ex g Click YES or NO Optional Unit ID fi Test ID Company Technician AuoSave 7 Data Poth gt Progress BEBBBEEEEERN Test Results 3 30 2006 11 38 31 Unit ID 1 Test 2 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Made Diagnastic Firmware Version 4 09 03 ImagerT estCerter Version 1 1 Diagnostics System Version Unknown Diagnastic Coverage IDS Diagnostic Level 4 Operator Instruction i xi Are bwa IDS LEDs red 1 Save to File Pint Clear Resut Smart Memory Operations MClear MRetiiove MSave MAppend 0 Imager Test amp Diagnostics xj When test is complete the progress window will S
118. ll replaceable parts Steps have been broken up to reduce duplication See page 9 for Replacement Parts list General Safety Information Remove power before replacing assemblies or cables Do NOT hot swap cables Always wear an ESD strap per ANSI ESD 8 20 20 1999 Protection of Electrical amp Electronic Parts Assemblies amp Equipment Handling HP Supplies HP Supply Storage Leave HP supplies printhead and ink cartridges in their factory packaging until installation into a printing system Once the HP supplies are placed into a printing system it is recommended that they not be removed for the duration of their service Removal and Storage of HP Supplies The HP ink cartridge supply is very durable and requires very little maintenance or special care If needed remove the ink cartridge supply from the ink Service Station and store it in a clean dry location away from direct sunlight at a temperature between 0 40 Removal and Storage of Printheads HP printheads require specific care and storage if they are removed from the printing system to ensure that they can be returned to service and will operate correctly 8007304e Revision A 02 2007 General Safety Information 99 HP Confidential To Remove a Printhead 1 Press and release the blue latch release 2 Lift the latch up exposing the printhead 3 Lift the blue handle on the printhead and gently pull upward 4 Store printhead in the approved dockin
119. ll show you the status of the Command Cortrdler Troubleshooting Tools Help Ink Supply Imager Controller The second number before INK_SUPPLY is the Communication Status tibetmig33 LAN Connected Ink Supply number Mode Diagnostic Command PARAMETER qi SUPPLY_INK USED 0 46 Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Illustration Description imager est Lenter I Click Command gt OEM Commands gt Command Contraller Troubleshooting Tools GET_PARAMETER and INK_SUPPLY_INK_USED and select Supply 1 System Diagnostics ShutdownImager k tion Status tibetmig33 LAN Connected AFM Cr mmands GET WERSION Fa Commands k GET S 5TEIM STATLIS DROPS USED PER PRINTHEAD SERATCE 5TATTIOM STATE IRE SLOP IS D Supply 0 IDS PRESSURE PAPER PATH SPEED MODULE SUPPLY TYPE H PRINTHEAD IME ACTIVE IMK SUPPLY Image k imager test Lenter iol This window will show you the status of the Command Cortrdler Troubleshooting Tools Help Ink Supply The second number before INK_SUPPLY is the Communication Status tibetmig33 LAN Connected Ink Supply number Mode Diagnostic Command PRAMETER SUPPLY_INB USED D Click Command gt OEM Commands gt
120. m the Servo cover CAUTION Wear an Electrostatic Device Static can cause an electrical short and cause the board to fail Unplug all the cables on the Servo PCA Be sure to lift the lock tab of the Brick Present Cable connector before removing the cable otherwise the cable may be damaged Brick Present Cable Elevator motor power cable Elevator motor control cable SVS motor control cable SVS motor power cable Elevator home sensor Door switch 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 133 HP Confidential Illustration Description Unscrew the four plastite screws from the PCA 134 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Install Servo PCA Illustration Description Take the new Servo PCA FFI out of the bag At the Lshaped cutout end of Servo PCA lift the lock tab on the connector and insert the black tipped portion of the cable brick present into the connector Push down on the lock tabs to secure the flex cable into the connector Insert the new Servo PCA FFI into the Service Station chassis 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 135 HP Confidential Illustration Description Insert and hand start four M3x8 plastite screws to secure the Servo PCA CAUTION Do not tighten screws until all four are aligned and hand started Early screw tightening can result in damage to the circuits on the
121. mands gt GET_PARAMETER and ACTIVE_INK_SUPPLY Status shows NONE Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential FW Commands Illustration Description Tin Error Manager Command Controller Troubleshooting Tools Help Click on Command FW Commands ErrorManager and then GetlnterpreterVersion System Diagnostics tion Status tibetmfg33 LAN Connected Mode Diagnostic Fu Commands ErrorManager GetInterpreterversion OEM Command DiagnosticsSvstem GetErrorMumber Print Image k ShutdownManager GetLatestError Shutdown Imager OEM Commands Exit GetFirstErrar GebossertNumber Clear Imager Test Center Ww This window shows version HL O 1 Command Cortraller Troubleshooting Tools Help Imager Controller Communication Status tibetmf g13 LAN Connected Mode Diagnostic OEM Command anager nterpreterVeisian HL O 1 Imager Click on Command FW Commands Command Cortreller Troubleshooting Tools Help ErrorManager and then GetErrorNumber System Diagnostics ton Status tibetmf g33 LAN Connected Mode Diagnostic Getnterpreterversion OEM Command DiagnosticsSysten F GetEriorwunb r Shutdawnhanager P Shutdown Imager F DEM Commands Fw Lon mancs Print Image GetFir
122. mfg33 LAN Connected Mode Diagnostic Command DiagnosticsSystem sB us Imager Test Center Command Controller Troubleshooting Tools Help System Diagnostics ation Status tibetmfg33 LAN Connected Mode Diagnostic i Command Shutdown Imager OEM Commands Fu Commands ErrorManager Diagnosticssystem k Forcelnit rink Image ShutdownManager IsBusy Exit GetVersion GetResultNumber IsReady GetExecmdMumber GetExecmd GebCurrentMode SetlserMode SetDiagnosticMode Clear 15 xl Imager Test Center Command Controller Troubleshooting Tools Help Imager Controller Communication Statue tibetmig33 LAN Connected Mode Diagnostic Command p Diagnostics ystem Geth ae tmContrallerTibet 54 Troubleshooting Service amp Repair Description Click on the Command menu and navigate to FW Commands DiagnosticSystem and then IsBusy This window shows a value of for IsBusy Click on Command FW Commands DiagnosticSystem and then GetName Window shows GetName as imControllerTibet 8007304e Revision A 02 2007 HP Confidential Illustration Description Click on Command gt FW Commands gt DiagnosticsSystem and GetVersion 101 Command Controller Troubleshooting Tools Help System Diagnostics ton Status tibetmfg33 LAN Connected OEM Commands F
123. move Hard Disk Drive NOTE Be careful as you pull board as you may have to angle it to get it out The same goes as you put the board in Remove the four screws from the bracket to release the hard drive from the Controller Remove the hard drive ribbon cable 172 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove hard drive from bracket by removing four screws Install Hard Disk Drive Attach the new hard drive to its bracket Attach the hard drive with its mounting bracket onto its mounting position on the controller chassis Connect the ribbon cable to the hard drive 8007304e Revision A 02 2007 Replacement Procedures 173 HP Confidential Illustration Description Remove Aux PSU AC DC 24V Power Supply Remove cables from the Interconnect board Remove two screws from the Interconnect board to pull the card out 174 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Remove metal cover by unscrewing a total of four screws Remove two more screws from cover to release it Remove black barrier strip cover to access screws Unscrew the six cables 8007304e Revision A 02 2007 Replacement Procedures 175 HP Confidential Illustration Description Cut the cable ties to release power supply from the Controller m 78 ee pe Remove four screws from
124. n Stau tibetmfq33 LAN Connected program OEM Commands 098 Diagnostic ERE Print Image zm Imager Test Center GUIs Command Cantrdler Troubleshooting Toads Help The OEM Command bution allows the user to type in different commands to set or check certain values on the Imager Imager Cortroller Communication Staus tibetmfq33 LAN Connected Mode Diagnostic OEM Command The Clear button allows the user clear the window 8007304e Revision A 02 2007 Imager Test Center User s Guide 43 HP Confidential OEM Commands Illustration Description imager est Lenter aT G ET SW VE RS N Command Controller Troubleshooting Toole Help Click on Command gt OEM Commands and select GET SW VERSION System Diagnostics Shutdown Imager Pionstatur tibetmfg33 LAN Connected GET 5w STATLIS GET DZM cCemrandz FW Commands Command Print Image Exit Clear ziix Window will display the version information Command Controller Troubleshooting Tools Help for the software code Imager Controller Communication Status tibetmfg33 LAN Connected Mode Diagnostic Command 7 C GET Sw VERSIDN REPLY OK 4 0303 zy CET SYSTEM STATUS Command Controller Trpublachooting Toole Help E govern EE Click on Command OEM Commands and ystem Dia
125. nation or discoloration is observed clean the interconnect and printhead Use a foam swab to gently wipe the contacts and flex cable If needed moisten a foam swab with de ionized water and gently wipe the printhead Change the printhead cleaner ON AM amp M Run an alignment plot to ensure the best print quality 20 Precautions 8007304e Revision A 02 2007 HP Confidential 4 Troubleshooting Service amp Repair Introduction Any person performing a warranty service repair must be trained and authorized to perform repairs Hewlett Packard provides the initial training to the OEMs trainer OEMs are responsible to train their personnel and maintain proficiency of their personnel All warranty service incidences must be properly and thoroughly documented using the Warranty Incident Report These repair records along with the defect materials are used to analyze failures watch for trends and finally to drive the proper corrective action This Troubleshooting Service and Repair chapter includes the following e Description of system setup for troubleshooting independent of the OEM s system Description of tools required e Troubleshooting flowcharts Description of and user s guide for the diagnostic tool HP Imager Test Center Description of the warranty repair incident documentation You may also want to refer to the Replacement Parts chapter and the current Error Codes document see the HP mPrinter 4000 Fi
126. nd tighten them using a Phillips head driver 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 113 HP Confidential Illustration Description Plug the tubing into the plastic valve fitting Replace cut cable ties where removed to release the air valve cables Replace the cover Remove Ink Stall Assembly Illustration Description Remove the Cover Remove the PILS PCA Remove the cables from the PILS PCA Valve 2 Valve 1 Air pump Ink stall 1 Ink stall 2 IO cable 114 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Unscrew the valve leading to the Air Pump to release the PILS PCA from the IDS Remove the four screws from the PILS PCA Remove the PCA and place it into an ESD safe bag n 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 115 HP Confidential Illustration Description Cut the tie wraps to remove the cables from the PCA support bracket Remove the air pump tubing from the plastic valve fitting Remove the air valve tubes from the ink stall assemblies NOTE For easier removal flip the unit vertically and remove the air valve tubes with tweezers Air Valve 2 Air Valve 1 8007304e Revision A 02 2007 116 Replacement Parts HP Confidential Illustration Description Remove the ink tubes from the stalls Ink Tube 2 Ink Tube A closer loo
127. nfidential 2 tibeE900 15 80 223 20 4 01 02 ml x Software Update 22337 b210 Printhiead Replace install Force Replace Start Switch Ink Supply Recover Printhead ewitch Supply The force button will install any version of code do not use the install button 6 When the installation is complete the following message will show up 7 Reboot the Imager this takes more time then normal Also the IP address may have to be changed to the OEM s preferred address 8007304 Revision A 02 2007 217 HP Confidential This page intentionally left blank 218 Firmware Update Procedure 8007304e Revision A 02 2007 HP Confidential Appendix J Ink Removal Purging Procedure Before you begin 1 Remove IDS cover see IDS replacement procedures 2 Disconnect the Ink Tubes connection at the Ink Stall Figure J 1 Ink tubes quick disconnects Procedure Illustration Description Remove printhead from imaging head 8007304e Revision A 02 2007 219 HP Confidential Illustration Description Insert syringe into the septum Remove ink from the ink system Start pulling syringe back 220 Ink Removal Purging Procedure 8007304e Revision A 02 2007 HP Confidential Illustration Description IMPORTANT Once you start the syringe hold into place while removing ink Dispose unwanted ink into hazardous waste container IMPORTANT The OEM is responsible to in
128. nform Imager that change is done Imaging Module ID Initiate printhead Manual Service Complete printhead Manual Service Perform the mid job service now Initiates the printhead recovery service 212 RS 232 Port and OEM Troubleshooting and Maintenance 8007304e Revision A 02 2007 HP Confidential Instruction Name CALIBRATE_IM_START CALIBRATE_IM_DONE Parameters Imaging module ID gt lt Element index gt Imaging module ID Description Prepare for calibration of the imaging module with respect to the media path Inform the Imager that the user is done with PRIME START PRIME CONTINUE Element index Imaging module ID Element index the calibration Prime start Prime continue Imaging module ID PRIME DONE Element index Prime done Imaging module ID Element index SWITCH INK SUPPLY Imaging module ID Element index Switch ink supply 8007304 Revision A 02 2007 213 HP Confidential This page intentionally left blank 214 RS 232 Port and OEM Troubleshooting and Maintenance 8007304e Revision A 02 2007 HP Confidential Appendix Firmware Update Procedure Equipment PC Laptop Crossover cable No other equipment is required or connection to the other modules Procedure 1 Download on a PC the last firmware release from the SPS Secure Web 2 Connect the power cord to controller and crossover from the
129. ng Head Imagng Module and Service Station Diagnostic Levet 2 Imaging Module Test PASS Operator Instruction Is Service Station LED red Save to Fle Pint Clear No Resuk Smart Memory Operations MClear MRetiiove MSave M gpend p 8007304 Revision A 02 2007 Description HP Confidential Close Service Station door and click OK Is Service Station LED green Click Yes or No Is Service Station LED red Click Yes or No 9 HP Confidential 92 Imager Test amp Diagnostics Illustration Select Test Case Imaging Head Imaging Module ard Service Station Run T est Optional Unit ID Test ID Compary Technician AuoSave Data Poth gt Progress Test Results 3 29 2005 2 34 24 Unit IB 1 Test ID 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Made Diagnastic Firmware 4 03 03 ImagerT estCerter Version 1 1 Diagnostics System Version Unknown Diagnostic Coverage Imaging Head Imagng Module and Service Stalion Diagroslic Levet 2 Imaging Module PASS Operator Instruction 24 Is Service Station LED off Save to File Print Clear No Result Smart Memory Operations MClear MRetrieve MSave 0 x HE Imager Test amp Diagnostics Select Test Cas
130. nning on page 99 of this manual However the Imager Test Center is not meant to replace good troubleshooting techniques developed by repair technicians Warranty Incident Report The warranty incident report form is shown below page 27 Any time an OEM repairs or returns a unit to HP the OEM is responsible for assuring that all warranty incidences are documented properly using this form The form is created for use by both HP and OEMs data entered in it is used to populate the warranty database From the warranty data analysis corrective action is initiated for statistically significant issues 24 Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Also the OEM is responsible for returning the defective parts in the approved shipping container for validation and failure analysis by HP HP s goal is to create a synergistic quality system with the OEM that provides timely response to real issues by providing data proper issues tracking and ultimately proper corrective action to keep warranty cost and issues to the lowest possible level Following are the definitions for the items listed in the Warranty Incident Report Recorded by OEM 2 OEM 3 OEM 4 OEM 5 OEM 6 OEM 8 OEM 9 OEM 10 OEM 12 13 14 HP OEM 15 HP 16 HP or OEM ltem RMA Serial Number Module Number Date Received Date Completed Fail Date Original Ship
131. nt Image k Esik INE SUPPLY INE TYPE FRIMTHEAD ni ACTIVE HE mager Test Center ni x This window will show the paper path speed Command Controller Troubleshooting Tools Help Imager Controller Communication Status tibetmfg33 LAN Connected Mode Diagnostic Command GET_PARAMETER_REPLY OF 0 PAPER PATH SPEED 58 500000 Click Command gt OEM Commands gt PARAMETER and IMAGING MODULE TYPE Test 222 Command Contraller Troubleshooting Toole Help System Diagnostics ation Statue tibetmfg33 LAN Connected GET 5 VERSION i GET 5 5 5 a Shutdown Imager F OCM Cun Fil Commands MFT _ DROAS USEC PER PRIMTHEAD F Ni NN SERVICE STATION STATE Exit IME SLIPPLY 5 ID5_PRESSUAE PAPER PATH SPEED I PE INE SUPPLY INK TYPE PRIMTHEAD 1 k ACTIFE_IKK_SUPPLY ETA _ This window will show you the part number Command Cortrdler Troubleshooting Tools Help for the Imager Imager Controller Communication Status tibetmfg33 LAM Connected Mode Diagnostic Command BET PARAMETER REPE 0 OIMAGING MOOULE_ TYPE 02334 48 Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Illustration Description Click on
132. ntacts in the latch assembly An example is ITW Texwipe part number TX707A Wipe Cloth This is a tight weave cotton free of free floating fibers on the fabric surface An example is the ITW Texwipe part number TX309 8007304e Revision A 02 2007 Service Maintenance Disposables Not Provided 11 HP Confidential This page intentionally left blank 12 Introduction 8007304e Revision A 02 2007 HP Confidential 2 Safety Hazards The safety hazards associated with the HP mPrinter 4000 Fixed Imager are described in the Hazard Matrix table below Gray shaded rows indicate hazards that are not present Table 2 1 Hazard Matrix Potential Hazard Chemical Control Software Electrical Ergonomic Gas Hydraulic Present Yes No No No No No Summary Hazard Ink e Prolonged inhalation of ink aerosol or vapors may cause irritation to the respiratory tract e Ink may be a potential skin and eye irritant Injury Prevention e Avoid prolonged or repeated exposure inhalation and contact with skin and eyes e Wear lab coat safety glasses and latex gloves e Avoid direct contact with chemicals NOTE See appropriate MSDS for more detailed health hazard data Hazard Perchlorate Attention California users The battery supplied with this product may contain perchlorate material Special handling may apply See http www dtsc ca gov hazardouswaste perchlorate for information Hazard
133. nthead Latch 148 Install Printhead Latch Assembly 150 Imager Controller Replaceable Parts 1 153 Replacement 2 156 EE Box Paris sesia onc oo oues hd rx REUS Dd add saa d bid 156 Remove amp Install Fan 156 Remove Controller 156 Install Controller Cover 157 Remove ss mene care cena Soe e ir dedu Pudens ed qq epi qm ra mds 157 Install Roar Fale SOROR S E c e c db Ne 157 REMOVE Microprocessor Fan wn sce oud fred ak ee odes oS Pour Oe ae eee rae ed d 158 Install Microprocessor 159 REMOVE Fron Fan 2 161 163 Remove Microprocessor 165 Install Microprocessor 2 4 167 Engine PC Bio qus a sre darse icd d p REEE Ea shot 168 Install Engine 169 Remove Memory RAM 256 MB 170 Install Memory 256
134. ntlmage NOTE This function is not implemented yet and this window pops up EN Hat implemented yet Click on Command Print Image and TestlmageO NOTE This function is not implemented yet and this window pops up EN Hat implemented yet Troubleshooting Service amp Repair 8007304e Revision A 02 2007 HP Confidential Troubleshooting Illustration Description IMT 3 SVS Interface MEN NEXT 1 From the Troubleshooting tab select SVS Interface This window enables the technician to do a variety of functions including checking the Calibration Constant Calibration Constant B Down at the bottom click on the Read button to check the Calibration Constant If the user needs to enter a Constant enter constant and click on Set Boys EC USES DIL B Interface IMPORTANT The unit needs to be rebooted after entering constant Exit out of this interface window 8007304e Revision A 02 2007 Imager Test Center User s Guide 61 HP Confidential Illustration Description imager Test Center zem 105 Interface Command Corkralaer Troubleshaoting Tools Help Imager Controler From the Troubleshooting tab select IDS 5 5 InterFace Sa Interface 105 Troubleshooting Interface This window enables the technician to do a m variety of functions ID S Air Pump Enable Pump Set Pressure Level Ink
135. ntroller T est FAIL Errar Number 3 01521010107 043001 01 05 Falure to detect paper encader signal amp ction Refer to service manual 0521010007 0430010005 Falure to detect TOF signal amp ction Refer to service manual 15311010008 030010024 DEM broken Action Replace OEM GPIO or refer to service manual Imaging Module Test PA55 Save to File Pint Clear Result Smart Memory Operations MClear MRetieve MSave MAppend 0 x Progress will show Completed and the Test Select Test Case Results window will show Pass or Fail Entre Imager System Aun Test Optiona Unit ID ID e Techrician o This image shows a Failed Imager Controller and AutoSave Data Path 2 IDS zl Fragress Tesl Results Imager estCenter Version 1 1 Diagnostic System Version Unknown Diagnostic Coverage Extsedlgyager System Diagnostic Level 1 Imager Controller Error Number 3 3101 0107 30010105 Failure ta detect paper encader signal amp ction Refer to service manual ae 010007 05301010008 Failure ta detect TOF signal Action Refer to service manual 3101 0024 OEM broken J amp ction Replace OEM GPIO or refer to service manual IDS Error ber 1 31 040008 IDS ar pressure out of operation range Action Refer to service manual Imaping Module Test PASS Save to File Pint Clear
136. on A 02 2007 65 HP Confidential Illustration H Imager Test amp Diagnostics Select T est Case Description Engine PCA en Connect the Encoder Generator Box as shown in the Setup Schematic see below Oo mn From the Select Test Case window click on Engine IET E 24 PCA Click Run Test butt 7 Data Path i rues Progress Test Results to File Punt Aezet Smart Memon Operation Clear Ink Delivery System Cable IDS Imaging Head Imaging Head IH Power Cable Service Station Cable Imaging Head IH Data Cable Figure 5 1 Setup Schematic p Encoder Cable Encoder Encoder Generator Q2326 60114 TOF to OEM I O Cable IDS Encoder TOF OEM Service Station Interconnect PCA IH Power Controller LAN Connect to ik es Gigabit Ethernet connector Laptop PC 66 Validation 8007304e Revision A 02 2007 HP Confidential Illustration Description displaying Progress Select T et Engine PCA _ Run Test 7 Unit ID 1 Test ID Technician Auto Save Data Path
137. on A 02 2007 Imaging Module Replaceable Parts 145 HP Confidential Replace Carriage PCA Illustration Description CAUTION Wear an ESD grounding strap when replacing the Carriage PCA Static can cause an electrical short and cause the board to fail Remove two pan head screws M3x10 from the Electrical Enclosure assembly NOTE Torque value 3 6 lb in lbs 0 416 Newton metres Remove the Assembly Top Enclosure Strain Relief using a flathead screwdriver Lift up and pull the Assembly Top Enclosure to release from the Electrical Enclosure PCA CARRIAGE FFI IH Power IH 146 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration 8007304e Revision A 02 2007 Description Verify that the connector tab on the base of the PCA carriage FFI faces the printheads Slide the PCA carriage FFI into the enclosure electric back assembly assure that the PCA is in the guide rails Gently press the PCA carriage FFI down until it is fully seated in the enclosure PCA base assy Insert and tighten to torque two pan head screws M3x10 to secure the Electrical Enclosure assembly NOTE Torque value 3 6 lb 165 0 416 Newton metres Install top enclosure strain relief assembly and hand tighten the pre installed thumb screw Imaging Module Replaceable Parts 147 HP Confidential Remove Printhead Latch Assembly Illustration Description Remove two BHCS
138. on the imager and its components e Chapter 6 Replacement Parts covers details on replacement parts used in the HP mPrinter 4000 as well as detailed procedures for installing those parts Several appendices are also included covering topics such as return procedures locating part or serial numbers on replacement parts fastener torque values and error codes Ez NOTE This document is confidential and must be used in accordance with the Confidential Disclosure Agreement CDA that is in place with HP All information presented in this document is presented AS IS without any representation regarding its accuracy or completeness Any reliance on or use of information contained herein is undertaken at the sole risk of the reader Basic Assumptions This manual is written primarily for field technicians with the assumption that every technician is trained and therefore familiar with the HP mPrinter 4000 and authorized by the OEM to perform the service The manual makes no attempt to explain how to remove any of the HP mPrinter 4000 modules from the OEM s platform this remains the responsibility of the OEM Disassembly instructions begin with the module already removed from the OEM s platform HP does not provide any small miscellaneous parts such as screws washers cable ties or other small commercially available off the shelf items the OEM is responsible to provide these items to their service personnel Service personnel must also b
139. ontroller 9 Imaging Module 10 Ink Delivery System 10 PCA Carriage 29 PCA Engine 153 PCA Formatter 153 PCA Imager Servo 29 PCA Ink Delivery System 10 PCA Interconnect 153 PCA LED Front Panel 153 PCA Printhead Connect 129 Pressure Control Module 101 Primary and Secondary Codes 205 Printhead Cleaner Q2326 60011 9 Printhead Latch Assembly 129 Product Brochure 802896cd 8 Product Models List 9 Q Q2326 60011 9 Q2326A 9 Q2326L 9 Q2337A 9 Q2337L 9 Q2389L 9 Q7473A 8 Q7473l 8 Q7474A 9 R Reason Codes 207 Repair Codes 205 Replacement Parts Imaging Module 129 Replacement Parts List 9 Restriction of Hazardous Substances RoHS 9 185 RoHS Part Numbers 185 RS 232 Port 209 RS 232 Serial Interface 209 Safety Hazards 13 Serial Number Locations 191 Service Station Assembly 129 Service Videos TBD 8 Setup Pens C88631 9 T Tools for EE Box 199 for IDS 200 for Imager 199 Torque Analyzer Calibration 202 Fastener Driver Calibration 201 Fastener Seating Values 203 Tube Ink Flow Assembly 101 U Update Procedure Firmware 215 W Warranty Incident Report 27 Index 227 228 Index 8007304e Revision A 02 2007
140. r Select Test Case Imaging Head magng Module and Service Stalion Test Optional Technician ID 1 A Please input temperature Auto Dare 5 Progress Test Results 3r23 2008 2 34 24 1 1 Compans Technician Imaging Module Type O 23374 Printhead Ink 425456 InkCartridae Ink Type 429496 Fimvae Mode Diagnostic Firmware Version 4 03 03 Imager estCerterYersion 1 1 Diagroslics Spstem Versions Unknown Diagnostic Coverage Imaging Head magng Module and Service Station Diagnostic Level 2 Imaging Module Test PASSI Save In Fla Frnt Clear Hesuk Smart Memory Operations MClear etriewe MS ave n 8007304 Revision A 02 2007 fixed Click Done to continue 89 HP Confidential 90 Illustration Description Imager Test amp Diagnostics Select Test Imaging Head Imaging Module and Service Station Run Test Unit ID fi Test ID fi Compare Technician ication 192 01 Mode Diagne Progress Test Results icsSystem SetDiagnosticMode 0 3 29 2006 2 34 24 PM Unit ID 1 Test 1 Company Technician Imaging Module Type 023374 Printhead Ink Type 429496 InkCartridge Ink Type 429496 Firmware Made Diagnostic Firmware Yersiont estCerter Version 1 1 Diagnostics System Version Unknown Diagnastic
141. r communications between the modules and electronic operation of PCAs All tests should end with a printout of the HP test pattern however during the diagnostic the HP mPrinter 4000 is not connected to the OEM s master controller which controls the OEM s print platform Using the HP Java routine the OEM can print to their printing device however the OEM is responsible to monitor print speed control during this operation Illustration Description Imager Test Center Celie Controler Troubleshootng Took Help a NOTE The HP mPrinter 4000 MUST be rebooted after using any Diagnostics routines to assure that the HP mPrinter 4000 is set for proper 3 PE WE operation CEM Commands r ED UU AZ lt RB c TT FI Commands _ Command Print Image ECade Click on Command gt System Diagnostics See Imager Test Center User s Guide page 40 to __ 1164 up in Diagnostic mode Imager Test amp Diagnostics This screen will appear Select Test Under Select Test Case you will find a list of all Hun Test the available diagnostic tests Optional Unit ID 1 Tes 1 L ampanu Technician Auto Seve D Data Fath gt Progress Results Em File Fut Result Smart Merion Operations MClear 0 8007304e Revisi
142. ransport that disengages the drive if there is a pinch e Other sensors that will disable the media transport if a potential pinch occurs e Warning labels and operator training Bottom Plate of the Imaging Head CAUTION printheads protrude through the holes in the bottom plate of the Imaging Head If the servicing module activates servicing while a finger is inserted into a hole the service station could pinch a finger against the bottom plate 18 Precautions 8007304e Revision A 02 2007 HP Confidential Supplies Table 3 1 Recommended supplies Recommended supplies ITW Texwipes de ionized water foam swabs Frequency 39 maintenance of printheads Table 3 2 Maintenance schedule Maintenance procedure Inspect amp clean flex circuit Clean flex cables Clean imaging head bottom Inspect sliding moving surtaces Slide amp lead screw operation Inspect Imager Controller air filter Run alignment plot 8007304e Revision A 02 2007 each printhead weekly or change as needed __ _____ NOTE See the HP mPrinter 4000 Fixed Imager Integration Guide 802896ce for all information on every 6 months Supplies 19 HP Confidential Flex Circuit Cleaning Procedure wF Inspect the flex circuit where it connects to the printhead Lift the latch handle up and gently pull upward to remove each printhead from the Imaging Head Inspect the flex connector for ink spray If any contami
143. recommended torque Refer to Table F 1 for specification 8 Record value on spreadsheet will be entered into manufacturing database e Adjust if necessary 9 Record new torque value if an adjustment to the torque setting is made If the tool varies more than 10 between calibrations it may need maintenance and or repair 8007304 Revision A 02 2007 201 HP Confidential Mechanical torque screwdrivers or torque watches Frequency TBD Minimum of once per week 1 Verify recommended torque setting for the particular fastener 2 Refer to Table F 1 for fastener torque values 3 Torque Analyzer settings Use LBF IN PEAK FILTER 1500 HZ SETTING for the Torque Analyzer 4 Partially thread 3 4 threads an M3 TorX recess machine screw fastener at least 10 mm long in the threaded adaptor 5 Insert a suitable TorX bit into the tool to match the screw recess 6 Run the fastener to the point where it seats and the driver clutch disengages 7 Read results on Analyzer LCD readout Spec 5 fastener recommended torque Refer to Table F 1 for specification 8 Record value on spreadsheet will be entered into manufacturing database e Adjust if necessary 9 Record new torque value if an adjustment is made to the torque setting If the tool varies more than 10 between calibrations it may need maintenance and or repair Torque Analyzer Calibration Frequency Annual Traceability Required Ez NOTE n the table
144. return the unit to SPS Tl Assure that the packaging documentation includes the type of ink ink name or part number 8007304 Revision A 02 2007 225 HP Confidential This page intentionally left blank 226 Returning Modules with Ink Contamination 8007304e Revision A 02 2007 Index 24V Power Supply 154 A ATX Power Supply 154 B Black 4240 Pigment Printhead 023891 9 C8863L 9 CB882L 9 Celeron CPU 153 Codes Fail 205 Primary and Secondary Failure 205 Reason 20 Repair 205 Controller Fan 154 Controller Filter 154 Controllers 8 CPU Fan 154 D DDR333 PC Memory 154 Documentation Conventions 8 E External Cable Set 9 F Fail Codes 205 Firmware and Software Integration Guide 80074a73 8 G Giga Bit Card 154 H Hard Disk Drive 154 Hazards Chemical 13 Ink 13 Mechanical 4 Perchlorate 13 Pinch Points 4 HP Black 4240 Pigment 775 ml Ink Cartridge Q2326 60011 9 IDS Internal Cable 101 IDS Replaceable Parts 10 Imager Controller Replaceable Parts 153 Imager Test Center for Windows 9 8007304e Revision A 02 2007 Imaging Module Imaging Head 9 Imaging Module Replacement Parts 129 Ink Removal or Purging Procedures 219 Ink Contamination 225 Ink Delivery System 9 Ink Stall Assembly 101 Integration Guide 802896ce 8 Internal Cables Termination Locations 154 N Non RoHS Part Numbers 185 P Part Number Locations 191 Part Numbers External Cable Set Imager C
145. rews by either using an extension that fits through the panel holes or a very small handled Phillips screwdriver Route all power supply output cables through the opening in the chassis partitioning wall Connect the AC power to the ATX assure that the power switch is in the ON position 182 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Replace Network Card The network card is located near the rear fan Remove one screw and pull the network card from the formatter board Replace LEDs The LEDs are located near the hard drive The LEDs out fairly easily with the use of a tool such as a screwdriver You can now install a new LED 8007304e Revision A 02 2007 Replacement Procedures 183 HP Confidential This page intentionally left blank 184 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Appendix A RoHS vs Non RoHS Part Numbers In compliance with the Restrictions of Hazardous Substances RoHS Directive many of the HP mPrinter 4000 Fixed Imager part numbers are changing Please check the table below to determine whether or not your part number is RoHS or Non RoHS RoHS Part Number Non RoHS Part Number Part Name Model Number Q2326L Q2326A HP Ink Delivery System IDS SDSPS 0501 04 Q2337L Q2337A HP Imaging module SDSPS 0501 03 Q7A73L Q7473A HP Imager controller SDSPS 0501 01 974741 8821 External cable set
146. s Test Results Save to File Smart Memory Operations MClear MRetrieve Print MSave imager Test amp Diagnostics Select Teat Carriage Backplare PCAs Run Test Dplional Uni ID E Test ID Company Technician buto Saye Data Path Tesimg 0 Poges NMEBEBEEENE Test Rasuts apai Technician Imagng Module Type 023374 Printhead Ink Type 429496 Irk Cartridge Ink Type 429496 Firmware Mode Diagnostic Firmware Version 4 03 ImagerTestCenter Veisian 1 1 Diagnostics System Version Urknown eas Coverage Carriage Backplane PCAs Diagnoslic Levet 4 Description Progress window will say Completed and the Test Results window will say Pass or Fail Test Results show Service Station PCA Test Passed Carriage Backplane PCA Under Select Test Case click on Carriage Backplane PCAs and then click the Run Test button Progress will show Testing 0 Repair Validation 8007304e Revision A 02 2007 HP Confidential Illustration Description a Imager Test amp Diagnostics Rebooted system Select Test Case Carrace Backplane CAs Run Test im Under Select Test Case click on Carriage Jona A DO 32 Backplane PCAs and then click the Run Test button Bave Data Path Compiefed Piogeas Test Results Save to Fil
147. s Care must be taken to avoid mixing fasteners CAUTION Never change any of the externally accessible hardware specifically screws on the controller Doing so may damage or short the internal electrical components LEDs The HP mPrinter 4000 is equipped with internal and external LEDs to identify status The following sections provide a summary of the LEDs on modules HP mPrinter 4000 Imaging Module Pen Bi Color LED The LED does not emit until the software controls the LED It is either RED or GREEN based on the status of the PEN Flex interface It starts out RED then turns to GREEN indicating a functional status has been detected by SW HP mPrinter 4000 Imager Controller The Controller front panel has three LEDs GREEN will emit whenever the BIOS is operating correctly and the unit is not in low power Standby mode During Active ATX power when the CPU is powered up Green LED will emit if in the low power mode the Green LED will not emit e YELLOW signifies that there is hard drive activity 22 Troubleshooting Service amp Repair 8007304e Revision 02 2007 HP Confidential BLUE signities that the software is active The Blue LED will be off Strobing or Always On Off means the controller is in Standby mode or has no AC power Always On indicates the software has frozen Strobing is an indication the Print Engine software is functional HP mPrinter 4000 Ink Delivery System The LED will emit Red when po
148. s out with the module in the unit Lift the pressure control module to remove it Now the Ink Tube Assembly can be moved out of the way 110 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Install the Pressure Control Module Illustration Description Insert Pressure Control Module into the IDS with the air valves opposite of the Ink Tube Assembly Place the module onto the IDS lining it up with the two standoffs Place a washer onto each standoff Place a nut onto each standoff and tighten with a 9 32 nut driver Replace cut cable ties 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 111 HP Confidential Illustration Description Place the washer split lock washer and nut onto the two standoffs and tighten with a 9 32 nut driver Push the cables away with your fingers or needle nose pliers to access the nut NOTE You may need a special tool as the nut in front of air valve 1 is hard to access Insert the air valve tubing into the stalls Air Valve 2 Air Valve 1 Use curved tweezers to push the air valve tubing into place NOTE t is not easy to push the tubing into place 112 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Position the strain relief tube so the metal tab is facing up Insert the strain relief tubing and line it up with screw holes Insert the two screws a
149. stError aeset umber Exit Clear Imager Test Center This window shows a value of 0 for Command cCortrallar Troubleshooting Tools Help GetErrorNumber Imager Controller Communication Status tibetmfg 33 LAN Connected Mode Diagnostic Command ErrorM anager G etE morH embi 8007304e Revision A 02 2007 Imager Test Center User s Guide 51 HP Confidential Illustration Description test Lenter _ xi Click on FW Commands gt ErrorManager Command Cartrdler Troubleshooting Tools Help and then GetLatestError System Diagnostics ton Status LAN Connected Mode Diagnostic Shutdown Imager OEM Commands Lonmancs aetInterprerer version Diagnasticssystem P amp etErrarumber ShutdownManager amp GetLa ecktE ro maetFirsEErrar GetAssertMumber Command Print Image Exit mager Mox This window shows a value of O for Command Cortroler Troubleshooting Tools Help GetLatestError Imager Controller Communication Status tibetmfg33 LAN Connected Mode Diagnostic Command Errardarager Gell D E Imager Aix Click on Command gt FW Commands gt Command Controller Troubleshooting Tools Help ErrorManager and then GetFirstError System Ciagnostics tion Status tibetmfg33 LAN Connected DEM Ccammancds Mode Diagnostic r
150. supply 051 Check internal cable Change ATX power supply Interconnect PCA 051 Check internal cable Change ATX power supply DS7 Check internal cable Change ATX power supply DS4 Check internal cable Change ATX power supply DS6 Check internal cable Change ATX power supply DS3 Check internal cable Change ATX power supply Ink Delivery System DS1 Check external cable Check internal cable 8007304e Revision A 02 2007 Troubleshooting Flowcharts 37 HP Confidential Print Quality Operation Troubleshooting Review the following tables for print quality troubleshooting and correction procedures Table 4 1 Operation troubleshooting Symptom System area random banding print quality nozzle outs or misdirected nozzles printhead to printhead vertical misalignment visible stitch lines printhead to printhead horizontal misalignment printhead to printhead image not aligned in paper path axes nozzles and image fading in and out while printing garbled print image imager communication failure LAN communication w imager Action perform in order listed stop once an action restores function 1 Initiate quick service algorithm verity that the nozzles have recovered 2 Initiate super clean algorithm verify that the nozzles have recovered 3 Perform manual printhead service wet wipe 4 Remove the printhead clean the contacts reseat the printhead 5 Replace the printhead 1 Perform a manual al
151. t appear onscreen then some of the parameters are wrong Close the window and try to connect again 5 in NETWORK CONFIG STATIC GIGA Address HHH HHR HHH Subnet Mask Gateway then hit Enter For Example NETWORK _ STATIC GIGA 192 168 1 5 255 255 255 0 0 0 0 0 You should receive this message as a response NETWORK CONFIG REPLY OK 6 Type in SHUT DOWN REBOOT then press Enter 8007304e Revision A 02 2007 189 HP Confidential 1 HyperTerminal File Edit View Call Transfer Help Aia 13 OEM_MASTER gt NETWORK CONFIG DYNAMIC GIGA NETWORK_CONFIG_REPLY OK OEM_MASTER gt SHUT_DOWN POWER_OFF SHUT_DOWN_REPLY OK OEM_MASTER gt OEM_MASTER gt _ Connected 0 16 16 Auto detect 38400 8 N 1 SCROLL CAPS Capture Print echo 7 Now you should be able to connect through crossover cable using the IP address of the EE box 190 Changing an IP Address 8007304e Revision A 02 2007 HP Confidential Appendix D Part Serial Number Locations in Replacement Parts 399 ET NOTE The replacement part number is not the same as the part number found on the item The replacement part number must be used when recording items in the Incident Report Part Serial Numbers Backplane PCA EA pao o m A A M 4 32100 8007304e Revision A 02 2007 191 HP Confidential Carriage PCA
152. t array where the two dowel pins are 8007304 Revision A 02 2007 Imaging Module Replaceable Parts 143 HP Confidential Illustration INTERCONNECT Description Insert the Electrical Enclosure assembly into the socket array 5x1 assembly Insert and tighten to torque value three BHCS M4x8 screws one in the back and two in front NOTE Torque value 8 4 in lbs 0 94 Newton metres Beginning at stall use a universal tool to raise the interconnect clamp on the PCA printhead connect CAUTION The cable connectors are thin sensitive devices and break easily if not handled with care Use a light touch to insert and seat each flex cable Install all assembly flex circuits into the corresponding interconnect clamp Close the interconnect clamps NOTE Be careful when lifting up connectors They have a tendency to snap off if you lift too hard Interconnect Clamp 144 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Snap the flex cable cover onto the assembly socket array Insert and tighten to torque value two BHCS M3x6 screws to secure the assembly flex cover to the socket array 5x1 assembly NOTE Torque value 3 6 in lbs 0 416 Newton metres waren Insert Elevator cover over bearing block and use two M3x6 Y screws Pe T NOTE Torque value 3 6 in lbs 0 416 Newton metres 8007304e Revisi
153. the outside of the Controller to release the power supply from the unit 176 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Install Aux PSU AC DC 24V Power Supply Install the four screws from the metal plate to attach the power supply Install four screws from the outside of the Controller to attach the power supply to the unit Replace all cut cable ties Pe e a i 8007304e Revision A 02 2007 Replacement Procedures 177 HP Confidential Illustration Description Attach all six cables to the barrier strip and follow the original color code Assure that the same color cables are opposite each other on the barrier strip Attach the barrier strip cover Place the AC power cover into its position and fasten it to the plenum with two screws Continue to attach the AC power cover to the controller chassis with two screws to the outside wall and two screws to the internal mounting positions 178 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Illustration Description Re install the INTC PCA and fasten with the two screws Verify all cable connections to the 24 V AUX supply Attach all cables to the INTC PCA 8007304e Revision A 02 2007 Replacement Procedures 179 HP Confidential Illustration Description Remove ATX Power Supply Unit NOTE There are two models of controllers The
154. their mounting position on the pressure control bracket Push in the end of the ink tube into its stall position by first pushing down on the black retention fitting and sliding the ink tube into the fitting Ink Tube 2 Ink Tube Fasten the ink check valves onto the pressure control module with cable ties Do not over tighten the cable ties they should only be snug Attach the ink tube retention bracket to the IDS chassis with two screws Replace the cover 8007304e Revision A 02 2007 Ink Delivery System Replaceable Parts 127 HP Confidential Repackage the IDS Illustration Description Place the IDS into an ESD bag and tape the bag shut Put foam on each side of the IDS Crane Place the IDS into the box with the crane pointing towards the front of the box Seal the packaging box 128 Replacement Parts 8007304e Revision A 02 2007 HP Confidential Imaging Module Replaceable Parts Table 6 2 Imaging module replacement parts item Service Part Number Replacement Part Assembly 1 Q2337 67019 OEM PCA Printhead Connect 2 Q2337 67003 OEM PCA Carriage B Q2326 67001 OEM Printhead Latch Assembly 4 Q2337 67011 OEM Service Station Assembly 5 Q2327 67004 OEM PCA Imager Servo Parts may be hidden by covers in picture below Numbers refer to the table above 8007304e Revision A 02 2007 Imaging Module Replaceable Parts 129 HP Confidential Replacement Procedures Remove the Imagin
155. top LED Select Test Case harddrive off or blinking Controler Click Yes or No Optional Unit ID fi Test ID fi Compary Technician 7 Data Path gt eset eee Progress BENBEENEEEN Results 3 30 2006 10 34 16 Unt ID 1 10 1 Company T echniciart Imaging Module Type 023374 Printhead Ink Type 423495 InkCartridge Ink Type 429496 Firmware Mode Diagnostic Firmware 4 03 03 ImagerT estCenter Versor 1 1 Diagnostics System Verson Unknown Diagnostic Coverage Imager Conlroler Diagnostic Level 2 Uperator instruction Is the top LED harddrive off or blinking w Save to File Pint Clear Pot bi Mo imager est Diagnostics Window comes Up saying the middle Select Test Case LED Power on on Optional Unit ID Tes ID Company Techrician AutoSava 7 Data Path gt ft A Frogers NEEEEEEEEN Tes Results 3 30 2006 10 34 16 AM UnitID 1 Tesl ID 1 Company Technician Imaging Module Type 023374 Piinthead Ink Type 429496 InkCartridge Ink 429496 Firmware Mode Diagnostic Firmware Version 403 03 Imager estCenter Versiort 1 1 Diagnostics System Version Unknown Diagnostic Coverage Image Controller Diagnostic Level 2 Opcrator Instruction xi Is the middle LED Power on on ow Save tp File Pint
156. ucture including for cleaning or transport Failure to secure it in the transport position can misalign the Imaging Head which will make it difficult to align the printing system 8007304 Revision A 02 2007 Move Across a Room 187 HP Confidential Move to New Installation Raise the Imaging Head up to the transport position Reach under the Imaging Head locate the elevator nut Turn the elevator nut to the right as far as it will go Insert the securing pin Remove the imaging Head from the mounting bridge Attach the Imaging Module to the support board in the Imaging Module crate Slide the Imaging Module and support board into the crate Secure the support board and strain relief to the crate ON A 0 M Close the crate secure the lid with the clips The Imaging Module is ready for transport 188 Transporting Components 8007304e Revision A 02 2007 HP Confidential Appendix C Changing an IP Address 1 Connect a serial modem cable to the imager s RS 232 communication port and to a PC s RS 232 port 2 Boot the Imager then start the HyperTerminal program from the windows 3 Change the settings to match those in the figure below Port Settings Bits per second 32400 Data bits None Stop bits 1 Flow control 05 Restore Defaults 4 When connected hit Enter the prompt should appear on the window If OEM MASTER does no
157. v ormarnds Er arviana maetInterprerervagrslkorni Command Diagnasicsswskem GelErrariumber Print Image ShutdownManager GetLatestErrar Exit Get sserkfmber Shutdown Imager Clear J Imager Test Center The window shows a value of for Command Controller Troubleshooting Tools Help GetFirstError Imager Controller Communication Status tibetmfg 33 LAN Connected Mode Diagnostic Command ErrorM anager G eF irstE ra 52 Troubleshooting Service amp Repair 8007304e Revision 02 2007 HP Confidential Illustration Description M Imager ojx Click on Command gt FW Commands gt Command Controller Troubleshaoting Tools Help ErrorManager and then GetAssertNumber System Diagnostics tion Status tibetmfg33 LAN Connected Mode Diagnostic rv Lormands Er orlariagel aetInterpreterversipri Command Rogo ars DiagnosticsSystem GetErrarNumber MAL NS ShutdownManager GetLatestError GetFirskError Asse EN Imber Shutdown Imagsr OEM Commands k Exil This window shows a value of O for GetAssertNumber Test Center Command controler Troubleshooting Tools Help Imager Coriraler Communication Stug tibetmfq 33 LAM Connected Mode Diagnostic OEM Command ErrorManager umb uu Diagnostic System Commend Control
158. wer is applied under the Print Engine software When the software is progressed in the Boot cycle the LED will emit Green The OEM customer has the ability to change the color to Yellow and or flash it etc The LED located on the SVS is the first LED to emit once the IH is powered under software control Internal LEDs mounted on PCAs Reference Designators HP mPrinter 4000 Imager Controller Engine PCA DS3 2 5V is on DS2 1 8V is on DS 1 3 3V is on Interconnect PCA DS 1 24V input is on DS7 24V is on to IDS Brick Servo Encoder TOF connectors DS4 12V is on DS6 5V is on DS3 3 3V is on HP mPrinter 4000 Ink Delivery System DS 1 5V is on 8007304 Revision A 02 2007 Internal LEDs mounted on PCAs Reference Designators 23 HP Confidential OEM Interface and Error Codes There are several troubleshooting aids The first is an error message generated via the software that will be displayed through the OEM interface For a list of error codes generated and the associated procedures please refer to the Software Firmware Integration Guide 80074a73 This guide will provide a series of flowcharts designed to quickly identify potential faults and their solutions Because the error codes are managed by the Master Controller and displayed to the user in the OEM GUI it is the responsibility of the OEM to assure that the correct message is displayed per their criteria The HP error codes given in the Software Firmware
159. ws Testi ng 3 Select Test Case Entre Imager Syslem Test Optional Unit ID E Test ID fi Compary Technician Data Path gt Progress Test Results Imaging Module Type 023374 Printhead Ink Type 429496 InkCartnidge Ink Type 429496 Firmware Made Diagnastic Firmware Version 03 03 ImagerT estCerter Version 1 1 Diagnostics System erson Unknown Diagnostic Coverage Entre Imager Syslem Diagnostic Level 1 Imager Contioller Test FAIL Error Number 3 031010107 0530010105 Failure to detect paper encoder signal sction Refer to service manual 031010007 30010009 Failure to detect TOF signal amp ctian Reler to service manual 031010008 0530010024 OEM GAO broken amp ction Replace OEM GPIO or reler to service manual IDS Test FAIL Error Number 1 31040043 030040083 IDS ar pressure out of operation range amp ctian Reler to service manual Save to File Print Clear Rasut Smart Memory Operations MClear MRetiiove MSave MAnpend 0 Imager Test amp Diagnostics Prog ress shows Testi ng 4 Select T est Case Entre Imager System Hun Test Optional Unit ID fi Test ID E Company Techrician D Data Path gt Progress Test Results ImageiT estCentei Versiort 1 1 Diagnostics System Version Unknown Diagnostic Coverage Entre Imager System Diagnostic Level 1 Image Co
160. xed Imager Firmware Software Integration Guide 80074a73 for further information General The HP mPrinter 4000 requires all the modules to be connected via the system external cables to work or to perform any troubleshooting The controller provides power and control to both the IDS and imaging module therefore there is no method to test a module independently The Imager Test center is designed so technicians can troubleshoot the modules without instruments such as multimeters Multimeters may be used to check for cable continuity but should not be used to check the PCAs The only tools needed are listed in the following section Equipment Controller PCA troubleshooting Kit Encoder Generator 92327 60011 Encoder cable Q2326 60046 TOF to OEM I O cable Q2326 60023 e Personal computer with 8007304 Revision A 02 2007 Introduction 21 HP Confidential AN connectivity e IP address set to 192 168 1 2 Subnet mask set to 255 255 255 0 Cat 5e crossover cable to connect PC with Engine PCA test fixture Imager Test Center Diagnostic SW e Imager to Printhead Cleaner Calibration tool Repair Cautions CAUTION Observe precautions for handling Electrostatic Sensitive Devices CAUTION Never disconnect external cables with power on ALWAYS turn the controller off before disconnecting any external cable CAUTION Due to the use of commercial sub assemblies there are both English and Metric fastener

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