appendix a
Contents
1. Valid Keys 0 9 To Exit Press CLR or automatically after 15 sec onds 5 3 Test Mode Test mode provides access to verify the basic integri ty of the SMART CTR2000 Included in the test mode functions are Software Version Information Key Pad Test LCD Test Non volatile Memory Test Function Key Lu Display software revision number o Test the key pad i Test LCD Display Test nonvolatile memory To Exit Press CLR or automatically after 15 sec onds 5 3 1 Software Version The software version information provides useful information for customer support and new feature additions Software Version X X To Exit Press CLR 5 3 2 Key Pad Test This test ensures that the key pad is working properly and that the key caps are properly labeled The key is displayed as long as it is depressed The Clr key is never displayed but resulting in exiting the key pad test Key Test Cir to End Key Pressed To Exit Press CLR 5 3 3 LCD Test The LCD Test is an alternating display where one line contains text and the only is solid black LCD Test Cir to end To Exit Press CLR 5 3 4 Nonvolatile Memory Test System configuration parameters and call counts are stored in non volatile memory This test ensures that the non volatile memory retention battery is within acceptable limits Memory Device Test Memory Passed Memory Device Test Memory Failed To Exit2. Press CLR INSTALLATION amp OPERATION 13 CTR2000 CONCENTRATOR 14 APPENDIX A Diagram 1 page 15 Hookup for one CTR2000 to DASA300 Diagram 2 page 16 Hookup for mul tiple CTR2000 s to DASA300 Notes for both diagrams 1 All CTR2000 Control terminals require 8 pin din connectors 2 The Remote Start cable is an 8 pin din to 1 8 mini jack cable 3 The DASA300 MUST BE a looping version unit If not then an internal EPROM may be ordered from the fac tory that will make the unit compati ble with the CTR2000 INSTALLATION amp OPERATION Hookup of one CTR2000 to DASA300 DIAGRAM 1 EXTERNAL PHONE LINES HOOK DIRECTLY TO THE CTR2000 LINE INPUTS NOT TO THE DASA300 LINE INPUTS 1 8 CTR2000 REMOTE START CABLE CONTROL OUT UNMARKED 1 8 MINI JACK DASA300 MOVIETIMES LOOPING UNIT lellelfe RCA TYPE AUDIO CABLE AUDIO IN AUDIO OUT 15 CTR2000 CONCENTRATOR Hookup for multiple CTR2000 s to DASA300 External phone lines DIAGRAM 2 HOOK DIRECTLY TO THE CTR2000 LINE INPUTS NOT TO THE DASA300 LINE INPUTS 1 8 CTR2000 REMOTE START CABLE CONTROL OUT UNMARKED 1 8 MINI JACK DASA300 CONTROL IN MOVIETIMES LOOPING UNIT AUDIO IN lellelle RCA TYPE AUDIO CABLE AUDIO OUT LINE INPUTS 9 16 DB CTR2000 CONTROL OUT CONTROL IN Hooks to additional CTR20005 up to 4 total for up to 32 lines maximum 16
3. announcer attached Control mode allows the SMART CTR2000 to start and stop the digital announcer for the purpose of providing the first caller the convenience of hearing the message play from the beginning while additional callers enter the message in play Control mode requires a digital announcer capable of external start stop operation Free run mode allows the SMART CTR2000 to oper ate with any digital announcer In free run mode all callers enter the message in play 3 2 Audio Level Adjustment To adjust the message audio level record the mes sage into the digital announcer following the instruc tions for the announcer used Connect an audio cable from the audio output of the digital announcer to the Audio In connector of the SMART CTR2000 Place a call to the SMART CTR2000 while listening to the announcement adjust the audio out level from the digital announcer In compliance with FCC regula tions the SMART CTR2000 limits amount of audio signal level present to the telephone line 4 Operation 4 1 Controllable Announcers The first call answered by the unit starts the Digital Announcer As other calls are answered they are connected to the announcement in progress As long as the caller remains on the line the announcement will continue to play until the maximum call hold time has been reached As each caller hangs up the line become immediately available to answer another call When all of the lines return to the id
4. o Number rings before answering 4 Number rings before answering 8 To Exit Press CLR or automatically after 15 sec onds 5 2 2 3 Billing Delay Time Selection Menu Billing delay is useful for 800 and 900 type applica tions where the telephone call is paid for by either the caller or the user Billing delay ensures that the call is not counted unless the length of the call exceeds the delay period 1 second or 16 seconds EE EN Sets billing delay to 1 second Sets billing delay to 16 seconds To Exit Press CLR or automatically after 15 sec onds 5 2 2 4 Timed Operation Menu Under timed operation the system will only answer calls after the start time and until the stop time for the specified Day of Week Call received during the Timed period receive a ring no answer Start times and stop times may be set to any value from start in the morning stop in the evening to start in the evening stop in the morning The start and stop times should then be reviewed to ensure that they are the desired hours of operation INSTALLATION amp OPERATION Function Key Advances to timed operation program ming IV Skips timed operation without making changes To Exit Press CLR or automatically after 15 sec onds 5 2 2 5 Timed Programming Everyday Enables the entry of Start and Stop time which will be applied to every day of the week Function Key Programs the same start amp stop times f
5. 5 2 1 10 Set Time and Date Enter Minutes units digit Entering the minutes the system checks that the min utes entered is valid between 00 and 59 Enter Minutes 09 3 0 32 AM 01 05 95 Valid Keys 0 9 Clr Advance to Second without making change To Exit Automatically after 15 seconds 5 2 1 11 Set Time and Date Enter Seconds tens digit Entering the seconds the system checks that the sec onds entered is valid between 00 and 59 The tens digit may be between 0 5 Enter Seconds 01 05 95 Valid Keys 0 5 09 30 32 AM Clr Advance to Day of Week without making change To Exit Automatically after 15 seconds CTR2000 CONCENTRATOR 5 2 1 12 Set Time and Date Enter Seconds units digit Entering the seconds the system checks that the sec onds entered is valid between 00 and 59 Enter Seconds 01 05 95 Valid Keys 0 9 09 30 32 AM Clr Advance to Day of Week without making change To Exit Automatically after 15 seconds 5 2 1 13 Set Day of Week While the system contains a clock calendar it needs to by informed of the current day of week when pro gramming the Time and Date Function Key ers Accepts the displayed Day of Week Advances to the next Day of Week Valid Keys To Exit Automatically after 15 seconds 5 2 2 System Configuration Change Menu The configuration change menu provides access for modifying Call Hold Time Number of Rings Billing
6. Function Key a Enter configuration change mode Exit configuration change mode Delay and Timed Operation Prior to entering the change configuration mode the user is asked to con firm To Exit Press CLR or automatically after 15 sec onds 5 2 2 1 Call Hold Time Menu Call Hold Time is the maximum amount of time that a caller is allowed to remain on the line before the system will terminate the call The call hold time should be selected to allow the caller the opportunity to hear the complete message Function Key Accepts current hold time To change hold time To Exit Press CLR or automatically after 15 sec onds 5 2 2 1 1 Change Call Hold Time Enter Minutes tens digit Entering the minutes the system checks that the min utes entered is valid between 00 and 59 The tens digit may be between 0 5 Valid Keys 0 5 To Exit Press CLR or automatically after 15 sec onds 5 2 2 1 2 Change Call Hold Time Enter Minutes units digit Entering the minutes the system checks that the min utes entered is valid between 00 and 59 Valid Keys 0 9 To Exit Press CLR or automatically after 15 sec onds 5 2 2 2 Set Number of Rings Menu The set number of rings menu allows the user to select the number of rings that will occur prior to the system answering the telephone call Function Key 53 Number rings before answering 1 UN Number rings before answering 2
7. Key MODE Special Function Key to Enter the Program Status or Test Mode CLR General Purpose Key which is used to exit or cancel selected functions 2 2 Side Panel Controls and Connections 12 VDC To connect the external DC power pack POWER This switch enables external power to the system AUDIO IN This connector provides input from the Digital Announcer LCD CONTRAST Adjusts the contrast of the LCD display to compen sate for lighting variations CONTROL OUT Interface to control the play operation of the Digital Announcer CONTROL IN Expansion port for connecting more than one SMART CTR2000 to a single Digital Announcer LINE 1 8 Modular telephone connector for connecting tele phone lines to the SMART CTR2000 3 Installation See illustrations in Appendix A Locate the SMART CTR2000 within 6 feet of a 110 VAC outlet The SMART CTR2000 can be either wall or desktop mounted When locating be sure to leave clearance room on the left side for connection and adjustments Connect the DC power pack supplied with the sys tem to the 12 VDC power connection on the left side of the unit and plug the power pack into a 110 VAC outlet Connect a modular telephone cable for each tele INSTALLATION amp OPERATION phone line from the telephone line terminating block to LINE 1 8 3 1 Digital Announcer Connection The SMART CTR2000 operates in two separate modes depending upon the specific type of digital
8. On Hook ready to answer calls Ring Line Ringing Answer Answering Call Billing Delay Waits 1 or 16 seconds before counting call Ura P Playing Actively playing message to caller H Hang up Call complete hanging up line O Off Line Line Answer Disabled T Timed Timed Operation Off period T Line Card Missing 5 1 2 Line Configuration Display The Line Configuration Display indicates whether or not a telephone line is enabled to answer calls An T indicates that the telephone line is enabled a O indicates that the telephone line is disabled a T indicates that the telephone line is operating under Timed Operation and indicates that the line card is absent The Line Configuration Display first shows Monday s configuration to see Tuesday s configura tion press I etc Press Clr at any time to stop reviewing the Line Configurations Function Key ENT TTE Exit Line Configuration Review To Exit press CLR or automatically after 15 seconds 5 1 3 Call Count Menu The call count menu provides access to view the total number of calls the number of calls per telephone line or to reset the call counters Function Key a Total call count all lines Cu m Individual line call count o RESET call count OoN Emme INSTALLATION amp OPERATION To exit press CLR or automatically after 15 seconds 5 1 3 1 Total Call Count Display Totalizes the number of calls received on each t
9. cash transactions are offered All returns must be shipped freight prepaid by the dealer Equipment returned without a factory RA Return Authorization will be refused Installation and Service Manual CTR2000 Multi line Concentrator NOTE This equipment has been tested and found to comply with limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment This equip ment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense This manual Copyright SMART Devices Inc All rights reserved No part of it may be copied photo copied reproduced translated or reduced to any electronic medium or machine readable form without SMART s prior written consent Information contained herein is subject to change without prior notification SMART Devices Inc pro vides this manual without warranty of any kind expressed or implied This user s manual may con tain technical and or typographical errors Printed in the U S A 1 Introduction The SMART CTR2000 is a
10. onds 5 2 2 9 1 Change Answer Start Time Enter Hour tens digit Entering the hour the system checks that the hour entered is valid between 00 and 12 The tens digit may only bea 0 ora 1 Enter Hour 08 30 AM Valid Keys 0 1 To Exit Press CLR or automatically after 15 sec onds 5 2 2 9 Change Answer Start Time Enter Hour units digit Entering the hour the system checks that the hour entered is valid between 00 and 12 Enter Hour 0 8 30 AM Valid Keys 0 9 To Exit Press CLR or automatically after 15 sec onds 5 2 2 9 3 Change Answer Start Time Enter AM or PM After the hour is entered the user is asked to select either AM or PM Function To Exit Press CLR or automatically after 15 sec onds 5 2 2 9 4 Change Answer Start Time Enter Minutes tens digit Entering the minutes the system checks that the min utes entered is valid between 00 15 30 and 45 The CTR2000 will not accept any other time except those listed above Enter Minutes 08 30 AM Valid Keys 0 5 To Exit Press CLR or automatically after 15 sec onds 5 2 2 9 5 Change Answer Start Time Enter Minutes units digit Entering the minutes the system checks that the min utes entered is valid between 00 15 30 and 45 Enter Minutes 08 30 AM Valid Keys 0 9 To Exit Press CLR or automatically after 15 sec onds 5 2 2 10 Time to Stop Answering C
11. Fil m Tech The inf or mation contained in this Adobe Acrobat pdf fileis provided at your ownrisk and good judgment These manuals aredesigned to facilitate the exchange of infor mation related to cinema projection and fil mhandling with no warranties nor obligations fromtheauthors for qualified fiel d ser vice engineer s If you are not a qualified technician pl ease make no adjuatments to anything you may read about in these Adobe manual downloads www fil mtech com Copyright 1995 by SMART Devices Inc 5945 Peachtree Corners East Norcross GA 30071 1337 Table of Contents SECTION 1 INTRODUCTION c vC P 2 SECTION 2 SMART CTR2000 PHYSICAL DESCRIPTION 2 SECTION 3 INSTALLATION manan asi hi oda caso dot Lb 3 SECTION 4 OPERATION arrcti cs uva quuddb acudir dece idu Wee 3 SECTION 5 SYSTEM STATUS PROGRAMMING amp TEST MODES 4 APPENDIX A ILLUSTRATIONS FOR SETTING UP CTR2000 14 SMART products are designed to deliver unsurpassed quality in workmanship and performance The following information gives detailed instructions on the installation and operation of the SMART CTR2000 We strongly encourage new owners of the CTR2000 to thoroughly read this entire manual before placing their new SMART product into service This will ensure that the CTR2000 will be operated properly to give the superior performance that it was designed to deliver For service or installation assis
12. Multi Line Telephone Answering System designed to operate with a variety of SMART Digital Audio Announcement Systems SMART CTR2000 when combined with a digital announcer services up to 8 incoming telephone lines The SMART CTR2000 contains the following features Per Line Call Counters 9999 maximum Totalized Call Counts 999999 maximum Disconnect CPC and call duration 01 to 59 Individual Line Status Timed Operation Start Time Stop Time Separate Start and Stop time for each day of the week Billing Delay for 800 900 Call Counts Individual Line Enable Disable Configuration Each Line may be configured as On Off or Timed separately for each day of the week Time of Day Clock Programmable Number of Rings 1 2 4 8 Expansion beyond 8 lines 2 Port Line Cards Free Run Announcers or Controllable Announcers 2 SMART CTR2000 Physical Description 2 1 Front Panel SYSTEM DATA REPORTING The 2 Line by 20 character LCD display PROGRAMMING ENTRY The Keypad is a 20 button keypad arranged in a 4 by 5 matrix Keys defined as follows Key Definition I Function Key 1 Context dependent key used in conjunction with the LCD II Function Key 2 Context dependent key used in conjunction with the LCD III Function Key 3 Context dependent key used in conjunction with the LCD IV Function Key 4 Context dependent key used in conjunction with the LCD 0 9 Numeric Entry Keys i Special Function Key Special Function
13. alls The current time to stop answering calls is shown To change that time Press IV No if no change is desired Press I Yes Function Key ari Accepts answer stop time To change answer stop time To Exit Press CLR or automatically after 15 sec onds 5 2 2 10 1 Change Answer Stop Time Enter Hour tens digit Entering the hour the system checks that the hour entered is valid between 00 and 12 The tens digit INSTALLATION amp OPERATION may only bea 0 ora 1 Enter Hour 8 30 AM Valid Keys 0 1 To Exit Press CLR or automatically after 15 sec onds 5 2 2 10 2 Change Answer Stop Time Enter Hour units digit Entering the hour the system checks that the hour entered is valid between 00 and 12 Enter Hour ojB 30 AM Valid Keys 0 9 To Exit Press CLR or automatically after 15 sec onds 5 2 2 10 3 Change Answer Stop Time Enter AM or PM After the hour is entered the user is asked to select either AM or PM Function Key To Exit Press CLR or automatically after 15 sec onds 5 2 2 10 4 Change Answer Stop Time Enter Minutes tens digit Entering the minutes the system checks that the min utes entered is valid between 00 and 59 The tens digit may be between 0 5 Enter Minutes 07 3 0 PM Valid Keys 0 5 11 CTR2000 CONCENTRATOR To Exit Press CLR or automatically after 15 sec onds 5 2 2 10 5 Chang
14. e Answer Stop Time Enter Minutes units digit Entering the minutes the system checks that the min utes entered is valid between 00 and 59 Enter Minutes 07 30 PM Valid Keys 0 9 To Exit Press CLR or automatically after 15 sec onds 5 2 2 11 Change Line Configuration Each individual line may be configured as On Off or Timed each day of the week Under timed oper ation the system will only answer calls after the start time and until the stop time for the specified Day of Week Call received during the Timed period receive a ring no answer Start times and stop times may be set to any value from start in the morning stop in the evening to start in the evening stop in the morning To change the configuration of an individual line press the corresponding line number For example to change line 1 from T Timed to O Off press 1 To change line 1 to I On Idle press 1 again etc Function Key EKn Enters the line programming menu Exits the programming menu To Exit Press CLR or automatically after 15 sec onds 5 2 2 11 1 1 Change Line Configuration Monday Valid Keys 1 8 Corresponding to the line number To Exit Press CLR or automatically after 15 sec onds 12 Function Key Lu To change Monday s line config 5 2 2 11 2 Change Line Configuration Tuesday Function Key 3 To change Tuesday s line config To advance to Wednesday s line config
15. ele phone line Total Calls 999999 Press Clr To Exit press CLR 5 1 3 2 Per Line Call Count Menu The per line call count menu provides access to dis play the number of calls each telephone line has received Due to limitations in the amount of infor mation which can be presented on the LCD display the user must choose to view either lines 1 4 or lines 5 8 m e Key s serene es rrn O sweet Display call counts 5 8 To Exit press CLR or automatically after 15 seconds 5 1 3 2 1 Lines 1 4 Call Counts Displays total number of calls received on lines 1 4 To exit press CLR 5 1 3 2 2 Lines 5 8 Call Counts Displays the number of call received on lines 5 8 To exit press CLR 5 1 3 3 Reset Call Count Menu The reset call count menu provides the user a confir mation for reset the call counters Clearing the call counters resets the call counters for each individual line CTR2000 CONCENTRATOR Function Key ges Yes Clears count ALL lines No Exit no change in call counts To Exit press CLR or automatically after 15 seconds 5 2 Programming Mode Menu The Programming Mode provides access to setting the time and date and system configuration parame ters Function Key ue Set time and date 38 73 Set time and date Change system configuration To Exit press CLR or automatically after 15 seconds 5 2 1 Set Time and Date Enter Month tens digit Entering t
16. he month the system checks that the month entered is valid between 01 and 12 The tens digit may only be a 0 or a 1 Enter Month 09 30 32 AM 01 05 95 Valid Keys 0 1 Clr Advance to Day without making change To Exit Automatically after 15 seconds 5 2 1 1 Set Time and Date Enter Month units digit Entering the month the system checks that the month entered is valid between 01 and 12 If the tens digit is a 0 then the units digit may be 1 9 if the tens 6 digit is a 1 then the units digit may be 0 2 Enter Month 09 30 32 AM of1 05 95 Valid Keys 0 9 Clr Advance to Day without making change To Exit Automatically after 15 seconds 5 2 1 2 Set Time and Date Enter Day tens digit Entering the day the system checks that the day entered is valid between 01 and 31 The tens digit must be between 0 3 Enter Day 09 30 32 AM 01 05 95 Valid Keys 0 3 Clr Advance to Year without making change To Exit Automatically after 15 seconds 5 2 1 3 Set Time and Date Enter Day units digit Entering the day the system checks that the day entered is valid between 01 and 31 Enter Day 09 30 32 AM 01 0 5 95 Valid Keys 0 9 Clr Advance to Year without making change To Exit Automatically after 15 seconds 5 2 1 4 Set Time and Date Enter Year tens digit Enter Year 09 30 32 AM 01 05 9 5 Valid Keys 0 9 Clr Advance to Hour without mak
17. ing change To Exit Automatically after 15 seconds 5 2 1 5 Set Time and Date Enter Year units digit Enter Year 01 05 95 09 30 32 AM Valid Keys 0 9 Clr Advance to Hour without making change To Exit Automatically after 15 seconds 5 2 1 6 Set Time and Date Enter Hour tens digit Entering the hour the system checks that the hour entered is valid between 00 and 12 The tens digit may only bea 0 or a 1 Enter Hour 01 05 95 0jo 30 32 AM Valid Keys 0 1 Clr Advance to Minute without making change To Exit Automatically after 15 seconds 5 2 1 7 Set Time and Date Enter Hour units digit Entering the hour the system checks that the hour entered is valid between 00 and 12 Enter Hour 01 05 95 Valid Keys 0 9 0 30 32 AM Clr Advance to Minute without making change To Exit Automatically after 15 seconds 5 2 1 8 Set Time and Date Enter AM or PM After the hour is entered the user is asked to select Function Key INSTALLATION amp OPERATION either AM or PM To Exit Press CLR or automatically after 15 sec onds 5 2 1 9 Set Time and Date Enter Minutes tens digit Entering the minutes the system checks that the min utes entered is valid between 00 and 59 The tens digit may be between 0 5 Enter Minutes 09 30 32 AM 01 05 95 Valid Keys 0 5 Clr Advance to Second without making change To Exit Automatically after 15 seconds
18. le state the Announcer is stopped 4 2 Other Announcers When operating in a free run continuous play mode Each call answered is connected to the announcement in progress As long as the caller remains on the line the announcement will continue to play until the maximum call hold time has been reached As each caller hangs up the line become immediately avail able to answer another call When all of the lines 3 SRS 3 STEREO PROCESSOR return to the idle state the Announcer continues to run 4 3 Multiple SMART CTR2000 s A single SMART CTR2000 supports up to 8 telephone lines For applications requiring more than 8 lines additional SMART CTR2000 systems can be added A special cable allows the audio and control signals from the first SMART CTR2000 to be extended to the second SMART CTR2000 5 System Status Programming and Test Modes The SMART CTR2000 may be programmed to fit the user s application needs Programmable functions include setting time and date call hold time num ber of rings before answer call count delay and timed operation All programming and configuration para meters are stored in non volatile memory for protec tion again power outages Once programmed the system needs no further attention unless a program ming change is desired To access the programming functions press MODE The user is presented with a Mode Select Menu which presents options for accessing Status Prog or Test m
19. odes The user selects a specific mode by pressing the corresponding Function Key LILIILIV The Function keys are used as soft keys where the action associated with those keys changes depending upon the specific text presented on line 2 of the LCD Display When presenting a menu where the user selects a specific Function key Line 2 of the LCD is sectioned into 4 blocks where the first block of 5 characters is associated with Function key I the next block with Function key II etc MODE SELECT MENU The Mode Select Menu provides access to one of the Function Key town Status Mode Oom Program Mode three SMART CTR2000 functional modes Status Mode Display information concerning the current line con dition call counts and enabling or disable individual telephone lines Prog Mode Setting system operating parameters number of rings billing delay time setting Time and Date call hold time and timed operation Test Mode System self tests for diagnostic purposes 5 1 Status Mode Menu Status Mode provides access to the following func tions Function Key 392 Line Configuration Line State Current status of each individual telephone line Line Conf Line Configuration per day On Off Timed Call Counts Total and individual telephone line call counts 5 1 1 Line State Display The display indicates the current state of each of the 8 telephone lines Line State Definition Idle
20. or each day IV Advances to the next programming selection To Exit Press CLR or automatically after 15 sec onds 5 2 2 6 Timed Programming Monday through Friday Enables the entry of Start and Stop time which will be applied to weekdays Monday Friday Function Key Programs the same start amp stop times for weekdays IV Advances to the next programming selection To Exit Press CLR or automatically after 15 sec onds CTR2000 CONCENTRATOR 5 2 2 7 Timed Programming Saturday and Sunday Enables the entry of Start and Stop time which will be applied to weekends Saturday and Sunday UY BEEN Programs the same start amp stop times for weekends IV Advances to the next programming selection To Exit Press CLR or automatically after 15 sec onds 5 2 2 8 Timed Programming Individual Days Enables the entry of Start and Stop time which will be applied to each individual day of the week Function Key Programs the same start amp stop times for each day IV Advances to the next programming selection To Exit Press CLR or automatically after 15 sec onds 5 2 2 9 Time to Start Answering Calls The currently programmed time to begin answering calls is shown To change that time Press IV No if no change is desired Press I Yes po omm cae Accepts answer start time To change answer start time 10 To Exit Press CLR or automatically after 15 sec
21. tance please call our Technical Support Department between the hours of 8 a m 5 p m E S T Mon Fri 1 800 45 SMART LIMITED WARRANTY SMART products and accessories are warranted against malfunction or failure due to defects in workmanship or materials for a period of one year from the date of shipment If a problem occurs during the warranty period the unit will be repaired or replaced at our option without charge for materials or labor If air freight is requested by the dealer the difference between air and surface charges will be billed to the dealer This limited warranty does not cover products that have been abused altered modified or operated in other than specified conditions Prior factory approval is required on all returns Returned equipment or defective parts must be shipped freight prepaid to us by the dealer or customer Our limited warranty does not cover damages resulting from accident misuse or abuse lack of responsible care or failures not attributable to manufacturing defects except as provided herein SMART Devices Inc makes no warranties express or implied including warranties of merchantability or fitness for a particular purpose RETURN POLICY Factory authorization MUST be obtained before returning any product A 15 restocking charge will be issued on unused equipment in original box that is returned for credit Credit is issued to the dealer s account The credit may be used against future purchas es and no
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