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June 2015

1. NOW YOU CAN E MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS T0 TECH SUBARU COM This is your chance to offer suggestions for use in future issues of TechTIPS Make sure that if you e mail us you place in the subject line of your e mail For TechTIPS Newsletter Thank you MODEL YEAR VIN Description of situation encountered Your suggestion for repair procedure product improvements etc Please attach separate sheets if necessary You may also want to include Service Manual diagrams or references or your own drawings to assist in describing your suggestion All information submitted becomes the property of Subaru of America Inc Permission is granted to Subaru of America Inc to print your name and suggestions in TechTIPS and other Subaru of America Inc publications Mail items to PO Box 6000 Cherry Hill NJ 08034 6000 Your Name Signature Dealer s Name City Date Dealer Code SU BARU TECH LIN Monday Thursday 8 30 am to 7 30 pm Hours of Operation Friday 10 30 am to 5 pm and Saturday 9 am to 3 pm June 2015 TechTIPS Page 8
2. Chart 18 May 15 Technical Service 06 48 15 Bulletin Design Change to Stop Light Switch 15 May 15 HTML Diagnostics 2016MY WRX and WRX STI Service 15 May 15 Manual G1230BE Serice Mangaral ee ence 15 May 15 Manual MSA5M1615A Owner Manual ome AS YET e olga 15 May 15 Owner s Manual 2016MY Forester WRX and WRX STI MSA5M1610A_ Owner Manual Seen eee eo Sede 15 May 15 Plus and Multimedia Navigation Owner s Manual MSA5M1605A Owner Manual OM SENG OS o TONENS 15 May 15 Manual 14 21 15 Technical Service Fuel Pressure Gauge Hose Set Bulletin J 49863 1 Modification 11 May 15 All revised publications are highlighted in yellow June 2015 TechTIPS CONTINUED ON THE NEXT PAGE Page 6 MAY STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE 192 157 138 Technical Service Rattle or Buzzing Sound from A Pillar 7 May 15 Bulletin Trim aera Service Procedure to Address a Wind 12 177 14R i Rushing Sound from the Rear Door 7 May 15 Bulletin Sash Area Technical Service New Electric Power Steering EPS a Bulletin Control Unit for DTC C2532 ayak TIPS0515 TechTIPS NewsLetter 2015 May TechTIPS Newsletter 4 May 15 Technic cenie Service Procedure to Address a Wind 12 176 14R Rushing Sound from the Front Door 4 May 15 Bulletin Sash Area Be sure to always check the What s New section on STIS for any updated or recently released information that may not be listed here June 2015 TechTIPS Page 7
3. by pressing the F10 key and then restarting the application o1 SENDING DATA INTO SUBARU Have you been requested to send data files in for review while corresponding with Subaru Techline Techline recently has had a few instances of data not being received by our mail servers The issue seems to originate from domains being managed by Yahoo com and AOL com We are currently working towards a resolution but in the interim we would recommend emails come from other domains such as Gmail Alternatively you can save your data onto a storage device and email the file from another computer to Tech Subaru com In order for any data to be properly routed you must include your Techline case number in the title of the email followed by the last 8 of the VIN and the name of the Techline representative it is intended for Do not assume your data has been received it is always a good idea to call and confirm receipt Here is an example of a properly titled email Case 7186397171 E808042 Robert on Techline The body of the email can include more details such as I marked the file at point 447 this is when I felt a vibration June 2015 TechTIPS Page 4 MAY STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE Wee Technical Service Design Change to Retaining Clip for i i H Bulletin Front ABS Wheel Speed Sensor SAAE A091SCA001 Aea Installation Engine Block Heater Kit BRZ 29 May 15 Technical Servic
4. June 2015 ED SUBARU Subaru Service and Technical Support Line Newsletter 2015 Subaru of America Inc All rights reserved c QMR OF THE MONTH We are pleased to announce this month s winner of QMR of the Month ARTICLE May STIS New Releases AEE Michelle Garcia Gillman Subaru Houston Southwest Authorization Requests Better in Houston Texas Pictures Requested Combination Meter and BIU shipments to SOA Michelle submitted an extremely detailed QMR on her diagnosis and repair of a 2015 WRX STI with multiple rattles coming from the SEMIN EO aone rear package shelf Michelle did an outstanding job of documenting Cooling System Appears to be each step she took in isolating the various causes of the rattles Overfilled at PDI in great detail The document she provided describing her repair process impressed even our own technical writers in its detail New SSM4 software on the C2 Toughbook In appreciation for going the extra mile and sharing her experience with us in hopes of improving product quality Michelle will be receiving the following from her FSE An Apple iPad Mini tablet with a custom Independence Day Subaru Confidence in Motion case Friday July 3 2015 Techline will also be closed on a a Saturday July 4 2015 as well Any Subaru Service Technician can participate in QMR of the Month See the February 2013 TechTIPS for full details You may Labor Da l see your name here in a futur
5. RIZATION REQUESTS BETTER PICTURES REQUESTED Recently we have seen an increased amount of requests for retailers to submit better quality pictures showing the condition being reported in Authorization Requests for glass or paint In most cases requests can be processed in the same day when the pictures are clear and in focus Make sure your photos do not have glare or reflections and the area of the defect is clean Why were my pictures not useable 1 The camera you are using is unable to provide a quality picture We request you review ALL of the pictures you plan to attach and only attach quality pictures which clearly show the condition being reported Pictures were taken too far away from the condition being reported Glare reflection from overhead makes many of the pictures unusable The area of the vehicle has not been cleaned prior to taking pictures a e o Y Out of focus pictures are unable to be used to make an informed decision 6 The condition has not been captured with enough detail to make an informed decision You must be able to see the condition in the pictures you are submitting Examples of poor quality pictures Glare Reflection CONTINUED ON THE NEXT PAGE June 2015 TechTIPS Page 2 AUTHORIZATION REQUESTS BETTER PICTURES REQUESTED Not enough detail to make a decision and glare Reflection Things to remember when taking photos that will be attached to an Authorization Request e Use only a quality
6. camera shooting in a high resolution e Clean the area you intend on photographing e Avoid taking pictures in areas where overhead lights clouds or other items will cause glare or reflection e Review ALL pictures before releasing the vehicle Only attach quality pictures to your Authorization Requests e When submitting a picture of a windshield take pictures from a distance that clearly shows the condition Show the entire crack even if it means taking more than one picture or use overlapping photos to capture it If you are unable to see the condition clearly in the pictures you are submitting neither will the person reviewing the Authorization Request Take the time to provide the best pictures possible on the first submission 09 COOLING SYSTEM APPEARS TO BE OVERFILLED AT PDI The 2015 Impreza 2 0 models and XV Crosstrek now employ a liquid cooled EGR system EGR cooler As a result this new system requires an additional amount of coolant to be added to the system during vehicle manufacturing and servicing 12 8 to 16 ozs more than prior model years depending on the vehicle You may notice this during a PDI as the coolant bottle may appear to be overfilled by about 60mm above the FULL line DO NOT adjust the fluid level as the engine will eventually do it on its own This additional coolant will be drawn into the engine as the cooling system completely purges itself of any remaining air pockets through normal vehicl
7. e 2015 Exchange Component Le Ses Bulletin Identification and Procedures Scanian Hees Technical Service Creak Popping Type Sound from i i ieee Bulletin Clutch Pedal Bracket Welds ena Tee eaeeniGe Service Procedure to Address a Wind 12 176 14R Rushing Sound from the Front Door 28 May 15 Bulletin Sash Area a Replacement Key and Immobilizer 01 168 09R i Information for Authorized Subaru 27 May 15 Bulletin Dealers Ar Technical Service Reprogramming File Availability for r DSR Bulletin Extended Engine Cranking AYS Reprogramming File Availability for 11 157 15 Teenie BenvlE Extended Engine Cranking Delayed 27 May 15 Bulletin Starting Reprogramming File Availability for 11 156 15 Technica SENICE Extended Engine Cranking Delayed 27 May 15 Bulletin Starting 12 1485 15 Technical Service Wind Rushing or Fluttering Sound from 21 May 15 Bulletin B Pillar Area A091SCA000 irae Installation Engine Block Heater Kit BRZ 20 May 15 c1010sG101 Accessory Installation or Shift Knob CVT 20 May 15 Guide All revised publications are highlighted in yellow CONTINUED ON THE NEXT PAGE June 2015 TechTIPS Page 5 MAY STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE MSA5T1591A Service Manual Full 2015 XV Crosstrek Hybrid Emergency 19 May 15 Response Guide R_J2534 Other Miscellaneous Reprogramming J 2534 Files
8. e TechTIPS Monday September 7 2015 Thanksgiving If you have never entered a QMR before have an idea for one Thursday November 26 2015 or are not sure what should be reported please discuss with Friday November 27 2015 your Field Service Engineer FSE or District Parts and Service Manager DPSM as they visit your store CAUTION VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS SUBARU OF AMERICA INC IS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS ISO 14001 COMPLIANT The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY Articles ISO 14001 is the international standard for are written to inform those technicians of conditions that may occur in some vehicles or to excellence in Environmental Management provide information that could assist in the proper servicing of the vehicle Properly trained Systems Please recycle or dispose of technicians have the equipment tools safety instructions and know how to do the job correctly automotive products in a manner that is and safely If a condition is described DO NOT assume that your vehicle has or will have that friendly to our environment and in accordance condition Impreza Legacy Justy Loyale Outback Forester Subaru SVX WRX WRX STI with all local state and federal laws and L L Bean Baja Tribeca BRZ XV Crosstrek and Quality Driven are Registered Trademarks regulations June 2015 TechTIPS Page 1 o1 AUTHO
9. e operation This purging period may vary slightly depending on the vehicle s initial use patterns June 2015 TechTIPS Page 3 o1 COMBINATION METER AND BIU SHIPMENTS TO SOA If it becomes necessary to send in a BIU combination meter or any other component during the course of a Techline correspondence please ensure you or the person packaging the box takes the time to review the following e Did you use enough bubble wrap and a properly sized box to protect the Combination Meter from damage during shipping e s the BIU properly wrapped and isolated away from the Combination Meter to avoid damage or scratches e Did you include a copy of the fax form in the box with your return shipping address Packing materials we suggest you avoid using e Styrofoam packing peanuts e Inflated bags 14 NEW SSM4 SOFTWARE ON THE C2 TOUGHBOOK Those with the new Panasonic C2 Toughbook may have noticed the new SSM4 software has been deployed This was done in advance of the launch of certain 2016 Subaru models which will require SSM4 software for diagnosis Please note the SSM4 software is not intended to be used with 2015MY and previous vehicles and will not work properly if attempted DO NOT contact Nuspire or the Subaru Techline if you are having trouble using SSM4 software on 2015 or earlier vehicles You may use the Denso DST i interface in combination with SSMIII software to communicate with 2004 2015MY vehicles by choosing the proper interface

June 2015

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