hp Mono/Color LJ News No. 42
Contents
1. www hp com go upd com In order to facilitate the use of UPD 5 0 with Windows 7 HP has created a support document HP LaserJet Color LaserJet and LaserJet MFP Products Product Support for Microsoft Windows 7 Currently this document is being uploaded to the prod uct support pages and should be available shortly It is advised that all support providers and affected custom ers read this document This document contains valuable information on implementation of the UPD with the new OS It also contains information on any conditions and limitations UPD Future CPE Releases This Fall there will be two minor releases of the Uni versal Print Driver The purpose of these releases is to tix selected defects No new features will be added The releases will be identified as 2009 Release 5 0 1 and 2009 Release 5 0 3 We are tentatively planning the following release dates 2009 Release 5 0 1 Oct 1 2009 This release will contain a fix for error message Appli cation hang caused by hpmup091 bin Please refer to the read me that will accompany the release for a list of additional fixes 2009 Release 5 0 3 Dec 18 2009 Please reter to the read me that will accompany the release for a list of fixes in 2009 Release 5 0 3 For more intormation visit www hp com ee HP LaserJet USB Walk Up Printing feature Walk up USB printing is a new feature on the latest HP LaserJet printers and MFPs This allows customers2. Attention light will be flashing Wait unit the motor roller sounds stop For more intormation visit www hp com A zz ZZ Ze Zz ss Z Z ae 5 Close the ADF cover You will see an Attention message display Initializing Scanner Please Wait The control panel will return to the ready state after a few seconds and the Copy func tion will be disabled 6 Select the Administration icon Navigate to Service menu gt Scanner Settings gt ADF Tray Width 7 Enter the Service Pin number that corresponds to your model e M9040 MFP 04904008 e M9050 MFP 04905008 8 Recalibrate the ADF tray width guides and save the new calibration 9 Power off the MFP and reconnect the hard disk data cable 10 Reinstall the formatter and connect all cables 11 Power on the unit as normal The unit should come up to the ready state and be functional without the 30 01 16 error NOTE If this procedure does not recover the unit it may be necessary to replace the SCB Escalate the case to Level 3 support for further investigation before any parts are replaced If the SCB must be replaced please make sure the case also gets escalated to divi sion to raise visibility to the specific case issues HP LaserJet M3027 M3035 MFP Series PQ issue when scanning from ADF to e mail in color Issue Description Customers may experience PQ issues when scanning in color from the ADF to e mail or PC The output may look simil
3. a hard drive is installed cccceeeeeeeeees 5 HP Monochrome LaserJet MFP updates 0 ccccccceccc cece cece een ee cece eee eee c es AH ee eee EEG E AEE E EEE AE EEEEE Esa EEE HEHE EES 7 HP LaserJet M3027 M3035 MFP Series Media gets pushed out of the top output bin cc ceeeeeeeeeeeeeeees 7 HP Laserjet M9040 M9050 MFP Series 30 01 16 EFror ccccceccecccececcececcecuccececeuceceecusaucesaucesaeeecseces 8 HP LaserJet M3027 M3035 MFP Series PQ issue when scanning from ADF to e mail in color 00cceee 9 HP Color LaserJet printer UDGG16 Scio cae cece seer ecntsede annraann ss gectasaesonesatoasseatcoceaedencnessameanecscneaeeseneaamnes 9 HP Color LaserJet CP6015de Printer Printer always warming UP c csceecccceseeececeeeseeeeeeeeueeeeeessaeeeeeeeaanes 7 HP Color LaserJet MFP updates cc cece cece cee ence cee nee e cece a nee EEE AGHA EE EEE DAHLE EEE EEH EEE EEG HAE EEEEG GEE EEE EEE E EES 9 PIP Color lasere CM3530 MFP SOP SS erences reece eeeteteceteetuen toeeerastecaendeaeent o mes eicn ee aa 9 HP Color LaserJet CM3530 MFP Series Control panel does not respond to touch after power cycle 1 HP Color LaserJet CM3530 MFP Series 30 01 41 Crror ccccececeseeececceceeeeneeeeeeeeeeeeeeeeeeeesseaeeeeeeeeeaaaeenes 12 HP LaserJet C8088B MFP Multifunction Finisher 66 12 36 error cccccccceeeeccccceeeseeeeecceeessseeeeeeeeeesaaeeees 13 HP Color LaserJet printer and
4. field service engineer The top cover should be replaced with the new counter mea sure part RM1 3772 030CN Follow the replacement procedure outlined in the service manual for proper top cover replacement Quantity Description Top cover assembly Parts required Replacement part Number RM1 3772 030CN Service Action The top cover should be replaced by a trained field service engineer using the procedure documented in the service manual Parts can be discarded HP LaserJet M9040 M9050 MFP Series 30 01 16 error Issue Description There are several scenarios that can cause the HP LaserJet M9040 M9050 MFP to display a 30 01 16 error The error can occur during the performance of other scanner service events or by improperly running the ADF Tray Width Calibration Once the 30 01 16 error displays on the control panel interface the control panel becomes unusable In the past the only solution was to replace the scan control board SCB which would not always resolve the issue Workaround or Solution To regain access to the Service menu to recalibrate the ADF tray width settings 1 Power off the unit 2 Remove the formatter and disconnect the hard disk data cable Reinstall the formatter Note Make sure you plug in the scanner connect cable to the formatter 3 Open the ADF cover 4 Power on the MFP The device will display the 30 01 16 error on the control panel The Data light will be on and the
5. the SCB cage 8 Install the replacement cable with the Ty Wrap properly positioned to allow adequate cable length at both ends 9 Secure the cable in the cable restraints 10 Flip the scanner over and route the cable along the restraints in the control panel opening Note The USB logo on the connector should be fac ing down when the cable is properly positioned 11 Reinstall the scanner on the MFP NOTE When reinstalling the USB cable at the top of the ICB the USB logo faces down NOTE When reinstalling the PCl e cable at the top of the ICB the wider side of the D connector faces to the right 12 Reinstall the control panel and verity that the USB cable is properly routed behind the support 13 Reinstall the ADF and unlock the scanner 14 Power on and run scanner calibration Select Administration gt Troubleshooting gt Calibrate Scanner If replacing the USB cable does not resolve the prob lem replace the formatter For more intormation visit www hp com HP Color LaserJet CM3530 MFP Series Control panel does not respond to touch after power cycle Issue Description The HP Color LaserJet CM3530 MFP series control panel is non responsive after cycling power The device will accept print jobs but the display is dark and only the bouncing HP logo can be seen Solution When cycling power with firmware version 53 021 2 use the following procedure 1 Power off the device 2 W
6. the printer during the boot up sequence Disabling USB storage devices It is possible to disable job retrieve access to USB stor age devices by configuring the printer using an SNMP PML OID Web Jet Admin or the Embedded Web Serv er This only prevents users from printing jobs from USB storage devices It does not disable the USB ports or any networking read write access to the device To disable job retrieve using EWS 1 Open a browser and type in the printers IP address 192 168 0 0 2 At the EWS go to the Settings tab and click Security on the left navigational bar Configure Device a ha mewn temic Ka nfigure your device by selecting a configuration men t Rard Orwe and Mane Storage Security Settings cx me Configure outa Seow tt CO Qure ana marnage Part Sow O77 Tene Storage BeCUrTy Bete gs 4 Scroll down to the USB printing section Here you can Disable or Enable the functionality USB Printing Enable or disable walk up printing from Host USB devices Enabled Disabled For more information visit www hp com Troubleshooting tips HP LaserJet P2015 Series Printer Abnormal LED pattern Issue Description After powering on the HP LaserJet P2015 series print er it does not go to a ready state i e green light on but instead boots to an error state with abnormal LED patterns For example e The paper jam light is always on even if there is no paper j
7. to print supported file formats directly from a supported USB storage device and does not require the printer to be connected to a PC The supported file formats for walk up USB printing are PDF PRN and PS These are the only supported file formats that can be printed The USB port located on the exterior part of the printer supports walk up printing and does not support third party solutions For a list of the supported HP partner solutions for host USB please go to www hp com go ipgsolutions When a user installs a USB storage device into a printer that is turned on and operating normally no error mes sages the control panel will display READING USB ACCESSORY and then display the stored job menu for USB STORAGE where the user can see a list of the folders and printable files stored on the USB storage device From this list the user can select the files and number of copies to be printed After queuing a file the user can continue to select other files to print by clicking the OK button The printable files on the USB storage device can also be viewed by pressing the folder button on the control panel or press the menu button and scroll to retrieve jobs Supported USB storage devices and protocols The USB Walk Up Printing feature supports e USB 2 0 e NAND flash memory devices e File formats FAT FAT 16 or FAT 32 e Size 128 MG to 2 GB USB storage devices are dynamic and their internal components change frequentl
8. window to present the EIO device with a valid EIO clock When the EIO clock is not presented to the EIO device the printer will hang when booting up Scope All HP LaserJet P3005 printers with the Q7848 61004 or Q7847 61004 or earlier product numbers can be affected by this issue Currently HP does not have a serial number range to work with as the formatters are just now being incorporated into production units When we have one available we will update this ser vice note Solution The new formatter product numbers Q7848 61006 Q7848 61006 will solve this issue There have been hardware changes made to the formatter board for this specific issue This is the only change that has been made to the formatter board otherwise it is equivalent to the previous board Q7848 61004 Q7848 61004 part Number Description Q7847 61004 LJ P3005 PCA 02 040 2 Service part Q7848 61004 1 LJ P3005n PCA 02 040 2 Service part Parts required Replacement For more intormation visit www hp com Service Action Install a new formatter Q7848 61006 or Q7848 61006 As the customer is required to ship in the product for repair please have them ship the new hard drive with the unit so it can be installed at the same time This is required do not replace the formatter until you have the hard drive even for contract work The hard drive must be available to install before com pleting this task The following installati
9. 0 MFP and CP3520 Series Printers Troubleshooting TCU messages Issue Description The MFP or printer displays the message Order TCU or Replace TCU on the control panel Solution or Workaround When the level of toner collected in the toner collec tion unit TCU reaches the low sensor the message Order TCU is displayed Printing will continue but the supplies status will indicate TCU LOW After approximately 400 printed pages the page count depends on coverage the message changes to Replace TCU and printing will stop by default The supplies status will indicate TCU OUT If necessary printing can continue by selecting over ride at out 2 To continue printing follow the instructions for your model e Printer Select Menu gt Configure device gt System setup gt Replace supplies gt override at out 2 e MFP Select Administration gt management gt manage supplies gt Replace supplies gt override at out 2 NOTE By selecting override at out 2 the TCU will continue to fill and eventually will cause the TCU motor to stall resulting in a 59 BO error Printing will stop and the error cannot be cleared until the TCU is replaced Additional Troubleshooting Testing the sensor The TCU low sensor is located in the small opening that can be seen when the TCU is removed Fig 1 Fig 1 TCU sensor location 16 The sensor does NOT have a manual sensor test
10. 14 Summary or Cause This error can occur at anytime during the lite of the product When the error occurs immediately after installation the most likely cause is from using the output tray as a handle when unpacking or moving the finisher It is also possible that the output tray was bent up slightly during shipping See figures 6 and 7 for both the improper and proper way to move the finisher If the error occurs long after installation the most like ly causes are from moving the finisher when removing a paper jam or moving the finisher using the output tray as a handle In either case the customer needs to Fig 6 Correct method of moving Fig 7 Incorrect method Never be instructed on the proper method of moving the fin ins oe A apie ae isher by using the finisher s main frame and NOT the output tray see figures 8 and 9 If the unit is going to be assembled offsite extra care must be taken so not to bend the output tray when moving the unit including avoiding shrink wrapping too tightly improperly strapping of the device into the transport vehicle and moving the device down side walks hallways elevators across carpeting etc when delivering the device to customer site The out put tray must never be used as a grasping point when moving the multitunction finisher Fig 8 Correct method Fig 9 Incorrect method For more information visit www hp com 5 HP Color LaserJet CM3530 MFP and CP3525 Series Pr
11. Fall 2009 HP LaserJet Product UPDATE Newsletter HP TOP HEADLINES Product Updates HIT PRINT h Welcome to the HP Laserjet Product Update Newsletter In this issue you ll tind a wide range of informative articles that provide technical responses updates and resolutions to specitic challenges encountered in the tield Our current newsletter begins with a new release announcement for the HP Universal Print Driver as well as other UPD related news and continues with helpful troubleshooting tips for a variety of monochrome and color HP LaserJet devices As always we appreciate your ongoing feedback and suggestions for articles Please continue sending any questions or comments to hplinewsletter hp com Enjoy Table of Contents Keeping you informed 6 ce cree ect earcectinsstshectctactctirateetinncheunteacotnedcbotinn tewantutaa tidus sesitnentearneceeauaeris 2 IP Winversan Print Oira WO Ne erra ete se tata deat E secsooeaeanccueueesaecbonceanetesusaastacateuceaeaes 2 HP LaserJet USB Walk Up Printing feature 00 ccceeeccccccecceee cece ee eeeeeeeeeeeeeeeeeessseeeeeeeeeeeeeeeeseaaeaeeeeeeeeeeees 2 HP Monochrome LaserJet printer Updates 0 ccccc cece cece c ccc c eee cece ee eeee cess asec ceca see eee eeeaaeeesessaeeeeeeaaae es 5 HP LaserJet P2015 Series Printer Abnormal LED pattern ccccceccccceeseeccece eee eeeeeesseeeeeeeeaeeeeeessaeeeeeeeanees 5 HP LaserJet P3005 Series Printer Hangs on initialization when
12. MFP updates 0ccccccccceccccc ee eeeeeee ese eeeee ese eeeeeeesaeeeeeeesseeeeeeaseeeeeeeeas 16 HP Color LaserJet CM3530 MFP and CP3525 Series Printers 59 BO error ccccccccseecceceeaeeeeeeeeseseeeeeas 16 HP Color LaserJet CM3530 MFP and CP3520 Series Printers Troubleshooting TCU messageS 005 16 HP Color LaserJet CM3530 MFP and CP3525 Series Printers Jams when duplexing or the image is skewed on the front side of a duplex page ccccccccesseeecccceceeseeeeeceeeesseeeeseeeeesssaeeeeeeess 18 HP Color LaserJet CM3530 MPF and CP3525 Series Printers Paper jams at first power on or broken parts found inside right hand door ccccccccccccccee se eeeceeeeeee see eeeeeeeeeeseeeeeeeeeeessaeeeeeeeesaaaeeeeeeess 19 HP Color LaserJet CM6030 CM6040 MFP and CP6015 Series Printers Blank Display cccceeeeeeeees 19 HP Color Laserjet CM6040 6030 MFP and CP6015 Series Printers Order or Replace message displays with new image drum cccccccesseeeceeeeeeeceeeesseeeeeeesseeeeeeeaaeeeeeessaeeeeeeaan es 21 2 et id a Keeping you informed HP Universal Print Driver Update UPD 5 0 and Microsoft Windows 7 On October 22 2009 Microsoft will formally introduce its Windows 7 Operating System In preparation for this event HP has certified the Universal Print Driver to allow easy printing with this new OS Version 5 0 has been certitied and is currently available on the webpage
13. ait 7 10 seconds 3 Power the device on again If a white screen with the HP logo is not displayed when the device is powered back on power off and wait longer between power off and power on Summary or Cause Firmware version 53 021 2 introduced timing changes which require a longer wait between power off and power on when power cycling the MFP 1 ICB backplane connector HP Color LaserJet CM3530 MFP Series 30 01 41 error Issue Description The 30 01 41 error is a result of lost communication between the formatter and the scanner control board SCB The message can also be displayed as Scan ner error scanner power cable CPB Note The copy process board CPB on this product is ep Panel SCB CPB combined with the SCB PCl e gt Solution Perform the following steps 1 Update firmware RFU to 53 011 2 or later this revision contains a fix which resolves a potential timing conflict at boot up 2 Check the control panel USB cable connector at the ICB connection see item 3 in Fig 2 below Newer cables have a date code label on the connector If there is NOT a date code label as shown in Fig 1 replace the control panel USB cable CC519 60117 See Replacing the control panel USB cable Fig 1 Control panel USB cable with date code sticker located at ICB connector For more intormation visit www hp com 3 If the 30 01 41 error continues and is intermittent
14. am e The paper out light remains on even though there is paper in the tray This is caused by a charged USB cable that subse quently discharges when it is inserted into the printer causing permanent damage to the formatter Solution To discharge the USB cable without causing any dam age to the formatter plug the cable into the host device first e g computer hub router etc then plug it into the printer If the formatter has already been damaged it will need to be replaced Once replaced follow the steps above for properly plugging in the USB cable Please note e The HP LaserJet P2015 printer may require one to two minutes to boot up and reach a ready state especially after a P2015 Font FW combo DIMM has been installed e Do no replace the formatter to resolve any issues e g networking font etc that are listed in the P2015 firmware fix list HP LaserJet P3005 Series Printer Hangs on initialization when a hard drive is installed NOTE This Service Note is ONLY for those customers who have purchased a hard drive accessory This acces sory must be present and available to the tech to install before going out to replace the formatter Starting SN Ending SN Product number s affected Q7812A Q7813A Q7814A Q7815A and Q7816A Issue Description When a hard drive is installed into an HP LaserJet P3005 printer the printer may hang during the boot up cycle This is caused by a short time
15. ar to the figure below p udu pue poa JMU NA ING 8 pua ayi aao pur tani MAU po DE aul UO oL E s 5 g z a i F i E 3 3 7 2 5 a z 3 a F 5 E 3 4 UDA hd Socpadoig AIS UAN YARI soup ap uya qa SUTYSTUL Ap OF o sp auey o puea NOK J PINTO e sa Jas 2q qi KydNC aay Solution The home position label for the scanner under the ADF is incorrectly placed Order a replacement scan ner to solve the issue Stock at GPSC has been purged and known good scanners should be available Parts to Order CC476 67911 CB414 67921 M3035 MFP Legal size scanner assy Scanner assembly without the ADF HP Color LaserJet CP6015de Printer Printer always warming up Issue Description Customers who have purchased an Energy Star com pliant HP Color LaserJet CP6015de printer may discover that the printer remains in warming up mode longer than other CP6015 family products This is because Energy Star Compliancy has been enabled in the printer For more intormation visit www hp com sapier Sakea pur Jog MOA wo sis yomjou MOr mol SANUS Y Solution Customers may select a different energy usage mode This can be done via the control panel 1 Select Menu 2 Scroll down to Configure Device and select 3 Scroll down to System Setup and select 4 Scroll down to Optimum Speed Energy Used and select There are three options under this category Save Most En
16. but it can be tested by following these steps Fig 4 Taped interlock lever u n sjt in up position 1 With the device in the ready state with no TCU messages open the front door and remove the TCU 2 Place two layers of tape on each side of the opening Fig 2 This will simulate an almost ful TCU and should cause an Order TCU message to display as soon as the device returns to the ready state ii Note If the Order TCU message does not display verify the tape is properly blocking the sensor The Order TCU message should clear when the tape is removed and the device returns to the ready state 4 Close the front door and wait for the device to e return to the ready state Fig 2 Tape The message should be cleared each side of the opening WARNING Instruct the customer that the device should NOT be operated in this state as waste toner will likely spill into the device If the message does NOT clear there may be a prob lem with the sensor RM1 5696 000CN or the connections to the sensor If onsite service is required have the tech check the connections to the sensor If any work was recently done on the left side of the device the cable connections to the sensor J91 and Clearing the Order TCU or Replace TCU messag J77 may need to be reseated Fig 5 es from the control panel Fig 5 Sensor cable Replacing the TCU should cause either of these mes connections sag
17. er has another file format other than the PDF PRN or PS that needs to be printed they will need to change the file format using software or cre ate a prn tile using an HP print driver NOTE Changing the file extension does not change the file format and the file will not print correctly using walk up USB Unsupported devices and protocols The USB Walk Up Printing feature does NOT support e CD ROM drives e Hard disks drives e Floppy drives e USB 1 0 low speed e USB 1 1 low and full speed e On the go e Devices larger then 2GB devices larger than 2 GB may cause an error that requires the user to power cycle the printer before it can operate normally NOTE This is not an inclusive list of unsupported devices This list includes the most common devices and protocols If you have questions please refer to the Supported devices and protocols section If an unsupported USB drive is used the following error message may display USB Accessory is not functional or Unsupported USB accessory detected If this message displays then try a different USB drive and verity the drive is 2 0 certitied To verity the 2 0 certification and the file formats of a particular USB storage device plug the USB device into a PC Go to Windows Explorer and right click on the Removable Disk USB Drive and select Properties See image below Folders iC Desktop For more intormation visit www hp com My Documents WY M
18. ergy Faster First Page and Save Energy If Save Most Energy is selected the default setting then the printer is in Energy Star Compliancy mode To reduce the amount of time the printer needs to warm up select either the Faster First Page or Save Energy setting This will take the printer out of Energy Star Compliancy mode HP Color LaserJet CM3530 MFP Series Communication lost displays on the control panel in five languages Issue Description On the HP Color LaserJet CM3530 MFP Communi cation lost displays on the control panel in five languages Fig 1 Fig 1 Communication lost display Solution or Workaround Replace the control panel USB cable CC519 60117 Refer to the removal and replacement instructions below Note Use ONLY the CC519 60117 USB cable This cable has been designed to supply the power neces sary for both the control panel and the hardware integration pocket HIP Do NOT substitute a standard USB cable Replacing the HP Color LaserJet CM3530 MFP USB e Lift the top lett edge of the scanner and rotate control panel USB cable R amp R v1 0 slightly to the rear to allow more room to access This replacement procedure should take a trained tech cabling Fig 4 nician approximately 30 minutes to complete Review the HP Color LaserJet CM3530 MFP service manual Fig 4 Lift for additional information regarding scanner removal top edge of scanner a
19. es to clear If needed perform the following steps to demonstrate to a customer that a new TCU will clear the message 1 Open the front door and remove the TCU 2 Locate the TCU interlock lever just below the M label on the magenta slot Fig 3 Fig 3 TCU interlock lever 3 Tape the interlock lever into the up position Fig 4 For more information visit www hp com f as HP Color LaserJet CM3530 MFP and Fig 3 Front CP3525 Series Printers Jams when side of guide g correctly duplexing or the image is skewed on installed the front side of a duplex page Issue Description The HP Color Laserjet CM3530 MFP and CP3525 Series printers jam when printing 2 sided pages duplex or the image is skewed on the front side of a duplex page Solution Verify the duplex reverse guide is installed correctly See Figures 1 through 4 for location and proper instal lation of the duplex reverse guide e i reverse guide correctly installed Fig 1 Duplex reverse guide Summary or Cause The duplex reverse guide was installed incorrectly Incorrect installation results in paper jams or skewing Fig 2 Front of the print image side of guide incorrectly installed For more information visit www hp com 8 HP Color LaserJet CM3530 MPF and CP3525 Series Printers Paper jams at tirst power on or broken parts found inside righthand door Issue Desc
20. floor Improper output stack quality has been documented on both the HP LaserJet M3027 MFP and the HP LaserJet M3035 MFP families of products Examples For more intormation visit www hp com Fig 1 Individual pages being pushed out of the stack Fig 2 Several pages being pushed up the output bin and over the printer s edge Contributing Factors Some contributors to improper output stack quality can be but are not limited to the following e Media Type and weight used grain Sheffield and storage of media e Environment temp humidity Hot dry environments or high humidity e High customer usage model Usage over recommended monthly page volume RMPV 2 000 6 000 pages or long job runs those that exceed 40 50 pages If modifying the contributing factors does not resolve the issue or the modifications are not possible to implement the counter measure top cover may resolve the issue Scope This issue may occur on any of the HP LaserJet M3035 MFP or M3027 MFP family of products produced before the counter measure top cover was introduced Units with serial numbers lower than those listed under the column Ending SN in the above table will have the non counter measure top cover Units with the origi nal top cover that are exhibiting this stack quality issue can be upgraded to the new counter measure part Solution This is a fix on fail service event Service should be pertormed by a trained
21. ining is the value trom the previously installed image drum Solution or Workaround This issue typically occurs when the Replace Sup plies setting is set at Override At Out Level 1 or 2 and the image drum that was replaced was being used in the override mode To clear the message 1 Set Replace Supplies e CM6040MFP CM6030 MFP Select Administration gt Management gt Manage Supplies e CP6015 printer Select Configure Device gt System Setup gt Manage Supplies to Replace At Out Power cycle the printer When the printer comes to the ready state reset the Replace Supplies setting to Override At Out setting If Override At Out has not been set try the follow ing to clear the message 1 Open and close the front door of the device 2 Ifthe message persists power the printer off and then back on 3 Ifthe message continues to persist replace the image drum To learn more visit www hp com Copyright 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein October 2009
22. inters 59 BO error Issue Description Printer or MFP displays 59 BO cleaning motor error Replace toner collection unit Solution Remove the toner collection unit TCU and look into the opening at the top Fig 1 item A If the TCU is full of toner instruct the customer that the TCU is con sumable and they must order a replacement CE254A If the TCU is not full then the error was likely caused by a cleaning motor failure See Fig 1 item B for location of the cleaning motor duct cover Replace the waste toner duct motor assembly RM1 4977 OOOCN Fig 1 Opening at top of TCU A and cover on TCU cleaning motor duct B NOTE The engineering team is interested in collecting defective waste toner duct motor assemblies for fail ure analysis Please send an email to jim schott hp com with the case number should this failure occur Summary or Cause The 59 B0 error is an indication that the cleaning motor is in an over torque condition This can be a result of an overtilled TCU a motor failure or jammed gears in the duct assembly When the TCU approaches a full condition the nor mal sequence of errors is e Order Toner Collection Unit e Replace Toner Collection Unit To Continue Touch OK e Replace Toner Collection Unit The last error will prevent the use of the device until the TCU is replaced For more intormation visit www hp com HP Color LaserJet CM353
23. it is likely related to a seating issue with one of the cables in the communication path Perform the following steps to reseat the cables a Reseat the formatter b Reseat the PCl e cable at the top of the ICB Figure 2 item 1 c Reseat the PCl e cable at the SCB Figure 2 item 2 If the 30 01 41 is a hard failure try reseating the cables as indicated above Carefully inspect the standoffs into which the cable attaches on the SCB Verity the stand offs are securely fastened to the SCB If the failure persists replace the SCB CC454 60003 If the failure continues after replacing the SCB replace the formatter CC519 67903 And if the failure continues after replac ing the formatter replace the ICB CC453 60001 CAUTION Do NOT replace the formatter and the ICB at the same time This could result in the loss of critical engine values and make the device inoperative If the failure continues replace the PCl e cable 5851 3141 Fig 2 1 PCl e connection at ICB 2 PCl e connection at SCB 3 CP USB connection at ICB 12 NEW Troubleshooting Flowchart More than one 30 01 41 within a month 1 Update RFU to 53 011 2 or later 2 Check control panel USB cable replace if date code label is not present Monitor 30 01 41 continues NO m 49 144B in the event log Replace SCB Replace formatter Replace ICB NOTE do NOT replace ICB and formatter at same time Ca
24. nd replacement To replace the control panel USB cable 1 Remove the ADF 2 Lock the scanner 3 Remove the scanner from the MFP a Release the control panel latches at the front and right side of the control panel Fig 1 and remove the control panel f Disconnect the PCl e and USB cables at the top Fig 1 Control panel of the ICB latchesstack Se g Disconnect the 24v cable at the SCB h Lift the scanner off the MFP 4 Place the scanner face up on a flat work surface Note Cover the work surface with paper in order to protect the scanner glass 5 Remove the USB cable from the cable restraints in the control panel opening Fig 5 b Remove the two screws in the control panel opening Fig 2 Fig 5 Cable restraints in control panel opening Fig 2 Screws in control panel opening 6 Turn the scanner over Note the alignment of the Ty Wrap on the replacement cable with the edge c Remove the two screws at the rear of the of the plastic This ensures adequate length at scanner and remove the rear scanner cover both ends Fig 6 d Remove two screws which secure the scanner to the scanner supports Fig 3 Fig 6 Location J of Ty Wrap on replacement Fig 3 Scanner cable support screws For more information visit www hp com O N a 7 Remove the cable from the cable restraints Use a small flat bladed screwdriver to open the cable restraints located at the rear of
25. on steps must be done in this order or you may experience a 49 error and require a reboot To install a new formatter 1 Make sure the printer is connected to a power source only 2 TC will be required to print a configuration page first to make sure everything is configured correctly for save restore ensuring duplexer is enabled Out of box printer MUST be booted first and print a contiguration page which will help store the back up 4 Shut down install disk drive and formatter Boot to the ready state wait two minutes then shut down boot up again and print a configuration page 5 Ifa 49 error is experienced reboot HP LaserJet M3027 M3035 MFP Series Media gets pushed out of the top output bin Products Affected Product number s affected HP LaserJet M3027 MFP M3027x MFP CB416AR CB416A CB417AR CB417A CC478AR CC478A CC479AR CC479A HP Laserlet M3035 MFP M3035xs MFP CBAI4AR CB414A CBAI5AR CB415A CCA476AR CC476A CC477AR CC477A Issue Description Ending SN 110v CNDJB17106 110v CNDJC17106 220v CNFJB24955 220v CNHC24999 All serial numbers lower than the ending SN 110v CNDJB17106 110v CNDJC17106 220v CNFJB24955 220v CNAIC24999 All serial numbers lower than the ending SN In customer environments where there are lengthy print or copy jobs on legal sized media the customer may experience an issue where media is pushed from the out put bin onto the
26. pture Service Error Log and escalate case to Tech Marketing Replace PCl e cable Replacing the control panel USB cable Please follow the steps shown on page 10 under the heading Replacing the HP Color LaserJet CM3530 MFP USB control panel USB cable R amp R v1 0 If the 30 01 41 error continues after replacing the USB cable check the event log Are there multiple entries for 49 144B It yes capture the Service Error Log see Capturing the Service Error Log and escalate the case through HP support Replacing the SCB will likely NOT fix the 30 01 41 49 144B failure scenario Capturing the Service Error Log The Service Error Log is created when the device experiences any type of 49 failure error To capture the log For more information visit www hp com 1 Locate the IP address of the MFP print a config page or check the Network Address if present on the control panel 2 Open a browser and enter the following command http lt device_ip_address gt hp device svcErr log 3 Save the resulting file as txt HP LaserJet C8088B MFP Multifunction Finisher 66 12 36 error Issue Description The majority of 66 12 36 error codes are caused by using the output tray as a handle when moving the Multifunction Finisher Using the output tray as a grip ping point causes it to slightly bend out of alignment with the sensor arms Fig 2 that the tray needs to actu ate as it travels up and down during normal ope
27. ration When the sensor arms are not actuated a 66 12 36 error displays Sensor arms and gap Fig 1 Gap at sensor arms Output Tray Fig 2 Sensor arms 13 Sensor arms Fig 3 Gap is too wide for output tray to actuate sensor arms Solution To test the sensor for proper functionality locate the sensor flag arm and depress it fully Continue to depress the sensor flag while the device cycles the output tray up and down The device should come to the ready state without displaying the 66 12 36 error If the device does not successfully come to the ready state this indicates that the tray is too far away from the sensor flag to fully engage Using two hands see Fig 4 gently but firmly push down on the tray until the gap between the output tray and the finisher s mainframe is 1 2 mm after the tray is released Fig 5 Once the tray is in the proper position the device will show the message Upper Left Tray Full For more intormation visit www hp com Note Be sure the tray is not rubbing against the cover of the finisher while it travels up and down during nor mal operation Fig 4 Using two hand press down the output tray Fig 5 Proper gap between tray and sensor flag New Gap 1 2 mm If this corrective measure does not correct the 66 12 36 error code DO NOT replace the whole finisher If the 66 12 36 error reoccurs escalate the case to Technical Marketing
28. ription The MPF or printer has paper jams at first power on or there are broken parts inside the right hand door The lower pickup guide Fig 1 is located on the right side of the device just below the registration area The green paper guide handles can break off or the front or rear hinge pin Fig 2 for the paper guide can break off both causing paper jams Fig 1 Lower pickup guide assembly Fig 2 Paper guide handle and front rear hinge pins Solution To determine if a hinge pin is broken release both green latches and open the paper guide If either hinge pin does not support the guide the assembly must be replaced RM1 4980 OOOCN To remove the lower paper guide assembly Figure 3 1 Locate and remove two screws A which secure the tray3 paper guide For more intormation visit www hp com 2 Depress the right side of the tray3 paper guide to allow access to the rear hinge pin B on the lower paper guide Fig 3 Lower paper guide assembly screws A and rear hinge pin B 3 Push up on each of the green handles to unlock the lower paper guide 4 Press inward on the rear hinge pin with a flat blade screwdriver and remove the paper guide To install the replacement lower paper guide 1 Position the front hinge pin in the hole on the front of the opening Slightly compress the rear pin and insert in rear pin hole 3 Open and close the guide several times to make certain it is p
29. roperly positioned 4 Replace the two screws in the tray3 paper guide NOTE Make sure the guide pins in the tray3 paper guide are properly aligned to the holes in the chassis before tightening the screws Summary or Cause Rough handling during shipment can break the lower paper guide assembly The product packaging has been changed to prevent this type of failure HP Color LaserJet CM6030 CM6040 MFP and CP6015 Series Printers Blank Display Issue Description On the HP Color LaserJet CM6030 CM6040 MFP or CP6015 printer customers may experience a blank display upon power up 19 Solution 7 Verify that the formatter light is blinking see figure Often if the formatter is reseated the display will below then print an engine test print The control function properly The customer should contact a Call panel should now display messages Center Agent to assist in performing the following trou a If the control panel is still blank go to Step 8 bleshooting steps b If the formatter light is not blinking go to Step 9 To reseat the formatter as 1 Verify that the device powers on fans are running etc 2 Turn off the device and unplug it from the power source 3 Locate the formatter on the side of the device Push in the black tabs 1 and pull out on them 2 to remove the formatter 3 09 02 2008 8 If the formatter light is blinking an engine test prints successfully but the control panel i
30. s still blank a CP6015 printer Replace the control panel b CMCM6040 6030 MFP An intermediate cable runs trom the control panel through the front right of the scanner and underneath the front lower cover Remove the front lower cover and check that the cable connector is secure If the 5 Reseat the formatter firmly back in place cable connector is secure then the control panel needs to be replaced Note Make sure the two black tabs pop back into their original position There will be an audible click 9 If the formatter light is not blinking and the printer when they are positioned properly continues to show a blank display replace the e formatter Note The firmware is stored on the formatter not on the Memory DIMM thus you do not need to replace the Memory DIMM 6 Power on the device For more information visit www hp com 20 HP Color LaserJet CM6040 6030 MFP and CP6015 Series Printers Order or Replace message displays with new image drum Issue Description When a new image drum is installed the message Replace lt color gt Image Drum or Order lt color gt Image Drum is displayed on the control panel When viewing a Supplies Status page it displays Approximate Pages Remaining near 35 000 Pages Printed With This Supply near O Low Reached No Lite Remaining less than 10 The displayed values are usually accurate for the new image drum but the Life Rema
31. s the file PDF Portable Document Format Up to version 1 4 is supported on the walk up USB PDF is a print ready tile format that was created by Adobe The format is typically created with Adobe software For more intormation visit www hp com PRN A printto tile format that is created using an HP print driver The PRN is a spooled print file that con tains all the information typically sent to the printer when printing through the driver Instead of sending this information to the printer it is saved in a tile and can be printed later without a PC or a driver The most efficient way to print unsupported file types such as Word doc Excel xls or PowerPoint ppt formats is to create a prn file To create a prn file 1 Insert a thumb drive into the PC 2 From the document application select File gt Print 3 Select an HP print driver example the P3010 Series PCL or P3010 Series PS driver Check the Print to file box on the print window Click OK The file directory window opens Name the file NOM Ss Select the thumb drive in the directory to save the printto tile to the thumb drive The document name will look like file name prn and be readable by the walk up USB PostScript files can also be printed with the walk up USB These tiles will have a ps extension PostScript is a page description language that was created by Adobe that describes how the page s should be printed If a custom
32. y Two USB storage devices that appear to be the exact same may have dif ferent internal components allowing one device to work with the USB Walk Up Printing feature while the other device does not work The quality of the internal compo nents and the 2 0 certification will be important factors in how the device functions with the printer Please con tact the USB manufacturer for support or questions about the device specifications and certifications The Walk Up Printing feature supports multi partition devices However only one partition will be accessi ble to the user for printing tiles The partition that is accessible will be the first supported partition type on the device that the printer detects For example devic es with the popular U3 partitioning and software are not fully supported but the printer will try to detect a supported partition type and allow the user to access tiles in that partition For each USB version different modes can be sup ported The Walk Up Printing feature is designed to work with devices that support Bulk Only Transport BBB or BOT and Control Bulk Interrupt CBI Supported file formats The USB Walk Up Printing feature supports three file types PDF PRN and PS These files cannot be encrypted or password protected If they are encrypt ed or password protected the file cannot be printed The printer cannot read encrypted files and the user will not be able to enter a password to acces
33. y Computer we PC COE C D 4 DVD RAM Drive 0 amp Iomega HDD E E S ad REMOVabDIe Disk G Control Pane 3 Mobile Device My Network Places Recycle Bin O escalation gt icalendar outlook O PST files Expand Explore Open Search AutoPlay Scan for Viruses Sharing and Security CB WinZip Format Eject Cut Copy Rename The General tab in the Properties window will identify the certification and the file format See image below UDISK 2 0 E Properties re General AutoPlay Tools Hardware Sharing x UDISK 2 0 Removable Disk W Used space 49 129 472 bytes 46 8 MB E Free space 3 1 76 679 168 bytes 73 1 MB Capacity 125 808 640 bytes 119 MB Drive E Security concerns Write permissions Each time the printer is powered on it will perform a boot up sequence During the boot up sequence the printer detects all installed USB storage devices and contigures them in a standard way for HP and non HP applications Users who leave USB storage devices installed during this boot up sequence will notice that the printer stores folders and files on the device Also during this boot up sequence the printer will contig ure the device in such a way that network applications can read write files to from the USB storage device Users who do not want files written to the USB storage device must be careful to remove the USB storage device from
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