M90XX Tray 4 13.11.05 Paper Jams
Contents
1. M9040 mfp ee sis Tray 4 Paper Jams D LJ 9050 mfp 13 11 05 jam in input accessory LJ 9040 13 11 XX jam in input accessory invent LJ 9050 Security Level Select ONE For HP and Channel Partner Internal Use Date Written Updated 11 17 2010 Document Number Insert Concentra number when available Document Summary v After standard paper jam troubleshooting check for a broken tab on the paper pickup assembly see pictures below Ifthe tab is broken off a 13 11 05 Jam in input accessory message will appear in the control panel The printer prints fine from the other trays 1 2 and 3 Issue Description When closing tray 4 there is a black plastic tab on the paper pick roller lowering arm if this tab is broken off the pickup rollers will not lower onto the paper stack 13 11 05 Jam in input accessory will appear in the control panel It can also be associated with Jam errors 13 11 XX Solution If the tab is broken or bent backwards replace the paper pick up assembly only the Part number is RG5 6208 180CN The part can be seen by removing tray 4 and visually insoecting the part The picture below shows the tab it is cracked and bent Page 1 of 3 The above picture shows a good and bad Paper pick assembly The tab is not broken off on the top unit Green shade and is broken off in the bottom unit red shaded To remove tray 4 take all of the paper out of the tray then remove the tray by holding open both of2. the blue switches on each side of the tray and pulling the tray out The switches are located on the inside of each metal support wall Page 2 of 3 approximately 5 2 inches trom the back of the tray and 1 inch from the bottom The right switch is not viewable if there is paper in the tray The Assembly is in the upper right corner of the tray 4 cavity Below is a picture of a good tab not broken assembly If the tab is bent or broken you will be able to see more of the white round gear behind it It is easier to see with a flash light Background We have seen a high number of NTF Vertical transfer units RG5 6225 100CN paper path connection units RG5 6227 O40CN ordered in connection with this error condition This tray is used in all of the HP LJ 9000 series single function and MFP modelss it is the 2000 page HCI accessory Itis also used on the Color LaserJet 9500 HDN single function only printers This part is referred to in the service manual as Paper input unit PIU Part surfer calls it out as Paper Pickup assembly Document Attributes Author Troy Rezendes IPG Current Product Technical Marketing Product Models HP M9040mfp and HP M9050mfp family HP LJ 9040 50 and HP LJ 9040 50 mfp family LJ 9000 and LJ 9000 mfp HP Color LaserJet 9500 HDN Product Numbers CC394A CC395A Q3721A Q3722A Q3723A C8531A C8547A
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