NP Forms Manual - Legacy Voicemail
Contents
1. DP 5007 Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Perform an Online Optional Feature Installation DP 5402 GP 520 create an NP Forms Application This procedure provides all of the steps necessary to create an NP Forms application You must perform some of the steps at the AIP system console and some of the steps over the telephone Procedure Steps 1 Fill out an NP Forms diagram to document the greetings and questions that need to be recorded and the maiboxes that will be used Blank diagram sheets are located at the end of this manual Define an FCOS to be used for the Rotational mailbox You can add bit 149 to either e the default FCOS 17 Reference DP 5008 or e acopy of FCOS 17 Reference DP 5007 If you plan to use a Tree mailbox to offer callers some options before or after they complete the NP Form add bit 139 to an FCOS for the Template mailboxes You can add bit 139 to either the default FCOS 17 Reference DP 5008 or e acopy of FCOS 17 Reference DP 5007 Create the Template mailboxes and the Greeting Only mailboxes and assign the Greeting Only mailboxes as members of distribution list 01 in each Template mailbox Reference GP 522 Note You only have to create the Greeting Only mailboxes once but you must add them to distribution list 01 in ea2. copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 you can add bit 139 to allow callers to access other options after completing an NP Form Default FCOS 17 is predefined for a standard Rotational mailbox Add feature bit 149 for Rotational mailboxes that are used in NP Forms Default FCOS 06 contains all of the feature bits necessary for the Greeting Only mailboxes that play the questions to NP Forms callers Default FCOS 15 is predefined to support Tree mailboxes As an option you can add feature bit 120 so that callers with rotary phones are automatically moved to the first Template child mailbox NP Forms Limitations A NP Forms application can generate a lot of responses from callers and these responses must be transcribed and taken off of the system or they will fill up the available voice storage The NP Forms application has some built in limits to reduce the chances of this happening e Each NP Forms application can have a maximum of 190 Template mailboxes e There can be no more than 73 questions Greeting Only mailboxes in distribution list 01 of the first Template mailbox The other Template mailboxes in the NP Form do not need a copy of the distribution list the system uses the distribution list in the first Template mailbox e Each Template mailbox can store a maximum of 73 responses Since most NP Forms consist of several questions each caller leaves several re
3. 101 203 Prompt New passcode Response Press Return Prompt Tutorial y n Response N Prompt Clear bad passcode count y n Response Press Return Prompt Set passcode for mailbox Response Press Return 13 Record an appropriate greeting in the tree mailbox and in all child mailboxes Nested Tree Mailbox Choose the child mailbox that you want to be a tree mailbox 2 Configure the mailbox through the Mailbox Maintenance Menu as described earlier in this procedure 3 Go to the List Maintenance Menu O CE gt a Create distribution list 01 for the nested tree mailbox just configured Reference DP 5025 b Add as members all the child mailboxes related to the nested tree mailbox 4 Record a greeting in the nested tree mailbox and its child mailboxes DP 5025 create or Modify a List for Mailbox Owners This procedure shows how to add members or delete members in a single distribution list Procedure Steps 1 Reach the Mailbox Maintenance Menu then go to the List Maintenance Menu Reference Menu Map 3 2 Identify the distribution list Select C Create Modify or Show Distribution Lists Prompt Mailbox Response Number of the mailbox that contains the list you want to add to or delete from Prompt Distribution list Response Number of the list you want to add to or delete from 1 99 For mailboxes that rotate on full tree mailboxes NP Forms mailboxes and broadcast mailboxes specify 1
4. M Modify Mailboxes Prompt Mailbox to modify Response Number of the existing mailbox you want to reconfigure Note Prompts are almost the same for creating a new mailbox and modifying an existing one except that New precedes each prompt when you select Modify Mailboxes To leave an existing parameter setting unchanged just press Return to go to the next prompt 3 Name the mailbox Prom Name pt Respo A name of up to 31 alphanumeric characters that describe the nse purpose membership ownership or function of the mailbox 4 If adepartment code or alternate code is required for message waiting indication specify it Prom Department code pt Copyright 2002 Mitel Networks Corporation 12 Mitel NuPoint Messenger Technical Documentation Release 7 0 Respo The string directory number which is the alternate code the nse system transmits after the pre DN ON string For DIMF to PBX message waiting indication valid characters are 0 9 For RS 232 message waiting indication any ASCII character is valid 5 Ifa prefix access code must be dialed before any mailbox specific dial strings when making outgoing calls specify it Prompt Access code Response A DTMF string 1 10 digits or a period if no string is needed 6 If callers are allowed to press then dial an extension or if NP Receptionist is installed use the Receptionist Day Treatment and Receptionist Night Treatment parameters Pro
5. Release 7 0 e You can enter bits in any of the formats shown below A single bit for example 208 A range of bits for example 202 208 A series of bits for example 39 40 207 208 e You can mix types of entries so you can specify all the bits necessary in one attempt For example this entry is valid 208 1 7 50 53 55 6 e Do not enter spaces after commas and do not end the entry with a comma 7 Delete FCOS bits from the FCOS copy as desired Select D Delete Features Prompt Features to delete for help Response The 1 to 3 digit numbers of the FCOS bits to be deleted The same rules apply to deleting bits as explained for adding bits 8 Verify that the information you have entered so far matches your worksheet Select S Show FCOS Prompt FCOS to show for help Response The number of the FCOS copy that you specified in step 4 9 Ifthe information matches your worksheet customization is completed and you can save it If the information does not match your worksheet make the necessary corrections 10 After verifying that your entries are correct save the customized FCOS by exiting from the Feature Class of Service Menu DP 5402 Perform an Online Optional Feature Installation The procedure describes how to install an optional feature WARNING This process causes the system to reboot resulting in an interruption to call processing It is recommended that you perform this procedure during period
6. You can mix formats of mailbox number entries so you can specify all the mailbox numbers necessary in one attempt For example this entry is valid 208 222 308 333 334 661 4 Identify what is to be copied Copyright 2002 Mitel Networks Corporation 17 Mitel NuPoint Messenger Technical Documentation Release 7 0 P 0 Name 1 4 Greeting 1 4 5 Fax Cover Sheet COMMAND Enter source name greeting number 0 5 L Response For auser s mailbox enter 1 for the Personal greeting For an administrator s mailbox enter 1 for the Day company greeting enter 2 for the Night company greeting enter 4 for the Alternate greeting For an attendant s mailbox enter 1 for the Message of the Day enter 2 for the Site tutorial enter 4 for the Alternate greeting For all mailboxes enter 0 for the Name enter 5 for the Fax Cover Sheet Prompt e destination name greeting number 0 5 Response Enter one of the same values as above 5 The system confirms that the greeting name has been copied You can choose to copy more greetings or press Return to exit to the Mailbox Maintenance Menu GP 311 Configure a Tree Mailbox This procedure describes how to configure a simple tree mailbox and a nested tree mailbox Procedure Steps 1 Complete a Mailbox Worksheet and a Tree Mailbox Diagram Blank worksheets are at the end of this manual 2 Reach the Mailbox Maintenance Menu Enter the requested information as described i
7. digit numbers of the FCOS bits to be deleted The same rules apply to deleting bits as explained for adding bits 8 Verify that the information you have entered so far matches your worksheet Select S Show FCOS Copyright 2002 Mitel Networks Corporation 22 Mitel NuPoint Messenger Technical Documentation Release 7 0 Prompt FCOS to show for help Response The number of the default FCOS you have been working with 9 Ifthe information matches your worksheet customization is completed and you can save it If the information does not match your worksheet make the necessary corrections 10 After verifying that your entries are correct save the modified default FCOS by exiting from the Feature Class of Service Menu Renumbering a Default FCOS 1 Choose the default FCOS you wish to renumber Renumbering a default FCOS does not destroy the original default FCOS the original default FCOS can be restored through the Use Template FCOS option in the Feature Class of Service Menu 2 Complete an FCOS Worksheet Blank worksheets are near the back of this manual 3 Reach the System Configuration Menu then go to the Feature Class of Service Menu Enter the requested information as described in the following steps from your completed FCOS Worksheet Reference Menu Map 11 Note You can quit at any point in the following steps before you exit the Feature Class of Service Menu Quitting discards all entries you have made
8. mix formats of mailbox number entries so you can specify all the mailbox numbers necessary in one attempt For example this entry is valid 208 222 308 333 334 661 copyright 2002 Mitel Networks Corporation 11 Mitel NuPoint Messenger Technical Documentation Release 7 0 11 After the system confirms that the member just specified was added continue adding or complete the activity Prompt A dd D elete or S how list Response To add more members to the current list enter A as described in step 11 or enter D to delete any mailboxes that should not be in the distribution list e To complete adding or deleting members a Press Return b When the system asks if you want to save changes to the distribution list enter Y The system reports the current members reflecting members just added or deleted and your additions and deletions are saved DP 5052 Configure a Standard Mailbox This procedure describes how to configure a standard mailbox in NuPoint Voice You can use it either to create a new mailbox or to modify an existing mailbox Procedure Steps 1 Reach the Mailbox Maintenance Menu Enter the requested information as described in the following steps from your completed Mailbox Worksheet Reference Menu Map 3 2 Identify the mailbox to be created or modified Select C Create New Mailboxes Prompt Mailbox to create Response Number of the new mailbox you want to configure or Select
9. orted or U nsorted list Response S 14 If desired check the list to make sure the member is not already in the list Prompt Check for duplicate before add y n Y Response Y if you want the system to check the list N to bypass the check 15 Add all of the Greeting Only mailboxes to the distribution list Prompt A dd D elete or S how list Response Ato add amember Prompt Member Response The mailbox numbers of the Greeting Only mailboxes e You can enter mailbox numbers in any of the formats shown below copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 A single mailbox number for example 3788 A continuous range of mailbox numbers for example 3001 3788 A series of mailbox numbers for example 3781 3782 3786 3788 e You can mix formats of mailbox number entries so you can specify all the mailbox numbers necessary in one attempt For example this entry is valid 208 222 308 333 334 661 16 After the system confirms that the member just specified was added continue adding or complete the activity Prompt A dd D elete or S how list Response To add more members to the current list enter A as described in step 15 or enter D to delete any mailboxes that should not be in the distribution list To complete adding or deleting members a Press Return b When the system asks if you want to save changes to the distribution list en
10. the network class of service NCOS otherwise press Return to skip over the parameter 15 If Enhanced SMDI is installed in your system refer to the Enhanced SMDI Integration Manual for information about the tenant class of service TCOS otherwise press Return to skip over the parameter 16 If a temporary passcode is required specify it Prompt Enter a temporary passcode Response Any digits 0 through 9 within the minimum and maximum lengths specified in the NuPoint Voice application or DID NuPoint Voice application or copyright 2002 Mitel Networks Corporation 14 Mitel NuPoint Messenger Technical Documentation Release 7 0 R to have the system generate a passcode for you and display it in the mailbox configuration report that automatically appears after you respond to the last mailbox parameter or S to make the passcode the same as the mailbox number or Press Return to leave the temporary passcode unchanged 17 If desired enable or disable the standard tutorial also called new user tutorial user tutorial and NuPoint Voice tutorial The standard tutorial is set to play be default when a new mailbox is created Prompt Tutorial y n Response Enter Y to enable the tutorial or N to disable it or Press Return for no change 18 Specify the type of message waiting indication Prompt Message waiting type 1 Response A number from 2 through 22 from Table 2 at the end of this procedure If more than
11. 88 e You can mix formats of mailbox number entries so you can specify all the mailbox numbers necessary in one attempt For example this entry is valid 208 222 308 333 334 661 5 After the system confirms that the member just specified was added or deleted continue adding or deleting or complete the activity Prompt A dd D elete or S how list Response To add or delete more members from the current list enter A or D as described in step 4 e To complete adding or deleting members a Press Return b When the system asks if you want to save changes to the distribution list enter Y The system reports the current members reflecting members just added or deleted and your additions and deletions are saved DP 5008 customize a Default FCOS This procedure describes how to customize an FCOS by modifying one of the default FCOSs supplied by your distributor by renumbering one of these default FCOSs Procedure Steps Copyright 2002 Mitel Networks Corporation 21 Mitel NuPoint Messenger Technical Documentation Release 7 0 Modifying the Default Itself Choose the default FCOS you wish to modify 2 Complete an FCOS Worksheet Blank worksheets are near the end of this manual 3 Reach the System Configuration Menu then go to the Feature Class of Service Menu Enter the requested information as described in the following steps from your completed FCOS Worksheet Reference Menu Map 11 Note You can quit
12. For a name greet mailbox specify 9 Prompt S orted or U nsorted list Response U if the list is in a tree mailbox otherwise S Keep in mind that sorting of lists longer than 190 members can be slow 3 If desired check the list to make sure the member is or is not already in the list Copyright 2002 Mitel Networks Corporation 20 Mitel NuPoint Messenger Technical Documentation Release 7 0 Prompt Check for duplicate before add y n Y Response Y es if you want the system to check the list N o to bypass the check 4 Add or delete the desired member Prompt A dd D elete or S how list Response Ato add a member or D to delete a member Prompt Member Response The member you want to add or delete All of the following are valid members Mailbox number M and a remote mailbox with a telephone number for AMIS Analog the remote mailbox and telephone number are separated by acomma for example M3788 4283788 N and a remote mailbox for networking T and a telephone number for off system messaging D and a distribution list number except in a broadcast mailbox S and a master distribution list number except in a broadcast mailbox e Mailbox numbers can be entered in any of the formats shown below the other numbers must be entered one at a time A single mailbox number for example 3788 A continuous range of mailbox numbers for example 3001 3788 A series of mailbox numbers for example 3781 3782 3786 37
13. Mitel NuPoint Messenger Technical Documentation Release 7 0 NP Forms Manual Optional Feature 2700 0992 B1 Contents Copyright 2002 Mitel Networks Corporation Distributed Courtesy of rer Atv 8777 E Via De Ventura Suite 340 Scottsdale Arizona 85258 Main 480 998 9500 Fax 480 718 7355 http www legacyvoicemail com Support support legacyvoicemail com Sales sales legacyvoicemail com General info legacyvoicemail com copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Overview NP Forms is an optional voice forms feature for NuPoint Voice systems that allows callers to leave messages in a way that simulates written information on paper forms Applications include e Order entry e Questionnaires e Routine requests for information e Overflow for busy ACD Automatic Call Distributor groups Callers accessing an NP Forms application are automatically moved through a series of prerecorded questions The system waits for the caller to record an answer before moving on to the next question System users can then log into a single mailbox and listen to the sequence of answers A sample NP Forms session for ordering forms might go as follows NP Form You have reached the city government forms service Please answer the following questions to have forms mailed to you Please state the name or the type of form Caller need the application for a s
14. and leaves the FCOS settings the way they were before you reached the Feature Class of Service Menu To quit Make sure the Feature Class of Service Menu is displayed short form or long form Select Q Quit Forget Changes Prompt Quit and forget changes y n Response Y to quit 4 Specify the new number for the FCOS Select C Current FCOS Prompt FCOS to modify Response The new FCOS number 18 20 or 25 64 5 Assign the chosen default FCOS to this number Select U Use Template FCOS Prompt Overwrite current FCOS with a template y n Response Y for yes The system displays a list of the default template FCOSs Prompt Choose a number 1 17 21 24 from the menu Response The number of the default template FCOS 1 17 or 21 24 that you want to be assigned to the current FCOS number The system displays a confirmation that the default template FCOS just specified has been renumbered The default FCOS is now customized 6 Save the customized FCOS by exiting to the System Configuration Menu copyright 2002 Mitel Networks Corporation 23 Mitel NuPoint Messenger Technical Documentation Release 7 0 DP 5007 customize an FCOS Copy This procedure describes how to customize an FCOS by modifying a copy of an existing FCOS Procedure Steps 1 Choose the existing FCOS you wish to use as a basis for your customized FCOS 2 Complete an FCOS Worksheet Blank worksheets are near the end of thi
15. at any point in the following steps before you exit the Feature Class of Service Menu Quitting discards all entries you have made and leaves the FCOS settings the way they were before you reached the Feature Class of Service Menu To quit Make sure the Feature Class of Service Menu is displayed short form or long form Select Q Quit Forget Changes Prompt Quit and forget changes y n Response Y to quit 4 Specify the default FCOS to modify Select C Current FCOS Prompt FCOS to modify Response The number 1 17 of the default FCOS 5 Change the name if desired Select N Name FCOS Prompt Enter FCOS name 0 15 chars Response Enter a descriptive name to accompany the modified default FCOS 6 Add FCOS bits to the default FCOS as desired Select A Add Features Prompt Features to add for help Response The 1 to 3 digit numbers of the FCOS bits to be added e You can enter bits in any of the formats shown below A single bit for example 208 A range of bits for example 202 208 A series of bits for example 39 40 207 208 e You can mix types of entries so you can specify all the bits necessary in one attempt For example this entry is valid 208 1 7 50 53 55 6 e Do not enter spaces after commas and do not end the entry with a comma 7 Delete FCOS bits from the default FCOS as desired Sel D Delete Features ect Prompt Features to delete for help Response The 1 to 3
16. ch Template mailbox 5 Create the Rotational mailbox making sure to assign FCOS 17 or the FCOS that you modified in step 2 Reference GP 521 6 Add the Template mailboxes as members of distribution list 01 in the Rotational mailbox and configure the rotation Reference GP 521 7 If you are using Tree mailboxes either before or after the NP Form create the Tree mailboxes Reference GP 311 Note If a Tree mailbox precedes the NP Form you should probably make the Rotational mailbox the first member of distribution list 01 in the Tree mailbox and add bit 120 to the FCOS for the Tree mailbox With this setup the NuPoint Voice system will transfer callers with rotary phones to the NP Form application 8 Record greetings for all of the appropriate mailboxes e Record an orientation message as the greeting for the Rotational mailbox Do Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 not record any greetings for the template mailboxes or e Record an orientation message as the greeting for one of the Template mailboxes After you are satisfied with the greeting you can copy it to all of the other Template mailboxes see DP 5051 e Record each question as a greeting for each of the Greeting Only mailboxes Pay special attention to which question belongs to which mailbox e Ifyou are using Tree mailboxes either before or after the NP Form record the caller instru
17. ctions as the greetings for those mailboxes GP 522 Configure an NP Forms Template Mailbox This procedure describes how to configure an NP Forms Template mailbox and the Greeting Only mailboxes that will contain the questions for the NP Form Procedure Steps 1 Complete a Rotational Mailbox Diagram for each Template Mailbox and a Mailbox Worksheet for all Template and Greeting Only mailboxes Blank worksheets are at the end of this manual 2 Reach the Mailbox Maintenance Menu Enter the requested information as described in the following steps from your completed worksheet and diagram Reference Menu Map 3 3 Identify the Template mailbox Select C Create New Mailboxes Prompt Mailbox to create Response Number of the new mailbox or Select M Modify Mailboxes Prompt Mailbox to modify Response Number of the existing mailbox Note Prompts are almost the same for creating a new mailbox and modifying an existing one except that New precedes a prompt when you select Modify Mailboxes To leave an existing parameter setting unchanged just press Return to go to the next prompt 4 Set the remaining mailbox parameters the same as for a standard mailbox except for the FCOS Reference DP 5052 5 Assign an FCOS designed for a template mailbox Prompt Features class of service Respon 16 the default Template FCOS Se or Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technica
18. e 1 5 8 12 50 70 90 Lists with change rights Same as just described for review rights 22 After the last entry the system displays the mailbox configuration then prompts for the next mailbox number At this point the parameter settings are saved and you can continue with mailbox configuration or exit Character 0 9 A D m CION lt HANVOZ Table 1 Access Codes and Dial String Characters Explanation Keys on a standard touchtone telephone Fourth column DTMF keys Dial pulse 10 PPS the digits between the parentheses Pause for one second Go off hook wait for dial tone or other steady tone pager go ahead or confirmation tone for example then do next item in string Switch hook flash and wait for dial tone Greet Wait for a voice or computer tone answer Hang up go on hook Wait for an answer supervision signal that indicates the receiving phone has gone off hook then dial remaining characters after receiving the signal Valid only with four wire connections not with loop start or ground start phone lines Start a new activity do not go off hook Ring once Go off hook do not wait for dial tone Switch hook flash no wait required Go off hook wait for dial tone Play three seconds of the message for voice pager Number Table 2 Message Waiting Types Type CONOaRWN O None Not available AC message lamp DTMF to PBX Fixed RS 232 Pager SL 1 Program RS 232 Tip amp R
19. e WP Receptionist manual for the mailbox s extension pre dial index otherwise press Return to skip over the parameter 9 If an attendant is available to this mailbox specify the attendant extension number Prompt Attendant extension number Response The extension number of the mailbox attendant that the mailbox owner or caller is transferred to after pressing 0 or Leave blank or Refer to the WP Receptionist manual for directions if NP Receptionist is installed in your system 10 If the attendant extension exceeds 15 digits or if NP Receptionist is installed in your system specify the excess dial string Prompt Attendant extension pre dial index Response The dial string characters Table 1 that point to the dial string that the system must process before dialing the attendant extension number or Leave blank or Refer to the WP Receptionist manual for directions if NP Receptionist is installed in your system 11 Assign an FCOS to this mailbox Prompt Features class of service Response Number 1 64 of the FCOS that governs this mailbox 12 Assign an LCOS to this mailbox Prompt Limits class of service Response Number 1 64 of the LCOS that governs this mailbox 13 Assign a GCOS to this mailbox Prompt Group class of service Response Number 1 32 000 of the GCOS that governs this mailbox 14 If NP Net is installed in your system refer to the MP Net Digital Network Manual for information about
20. entry for retrieving all caller responses stored in any of the Template mailboxes A transcriber can listen to caller responses by logging in to the NP Forms Rotational mailbox which retrieves the stored responses from a the Template mailboxes in its distribution list 01 After login the system prompts the transcriber to select either Unplayed or Saved messages The number of messages reflects the number of callers that responded to any of the questions When playing back the messages the system separates responses to each question with a bloop sound Transcribers can save and replay the messages and can pause skip forward and skip backward during playback The system plays back responses in chronological order Thus it plays back all responses stored in the first Template mailbox before playing the responses from other Template mailboxes More than one person can call into the Rotational mailbox at the same time to transcribe messages NP Forms is compatible with the autoplay feature FCOS bit 52 With this feature enabled a transcriber can listen to all responses without having to press the P key on the telephone to advance through the messages Transcribers must still press K or D to keep or discard the messages Note To retrieve NP Forms messages a transcriber calls the Rotational mailbox not the template mailboxes Tree Mailboxes and NP Forms Tree mailboxes allow callers to press DTMF keys to choose from several opt
21. hat allow some flexibility in configuring NP Forms NP Forms FCOS Bits The FCOS bits that are useful in NP Forms applications are 135 Defines template mailbox A mailbox with this feature plays the greetings stored in its child mailboxes sequentially and records a response after each greeting 136 Don t say End of Message When set to On for a Template mailbox the system does not say End of message after each message is played or recorded 138 Don t say Message complete When set to On for a Template mailbox the system does not say Recording complete after each message is recorded 139 Template assume last greet mailbox FCOS When set to On for a Template mailbox the Template mailbox assumes the FCOS values of the last mailbox in distribution list 01 after playing the greeting and call flow is altered accordingly For example if the last mailbox is a tree or chain mailbox the caller can continue to interact with the system after completing the NP Form When bit 139 is set to Off for a Template mailbox callers always hear Thank you for calling good bye after completing the NP Form 149 Log into template through rotational mailbox When set to On for a Rotational mailbox a transcriber can call into the Rotational mailbox and automatically pick up the messages from all Template child mailboxes NP Forms Default FCOSs Default FCOS 16 contains all of the feature bits necessary for a Template mailbox Optionally
22. ing RS 232 Copyright 2002 Mitel Networks Corporation 16 Mitel NuPoint Messenger Technical Documentation Release 7 0 9 Centrex RS 232 10 Intecom RS 232 11 NEC RS 232 12 Video Dispatch 13 ITT RS 232 14 Citywide SMDI no longer used 15 AT amp T System 75 16 HIS PMS 17 Unified integrations 18 ROLM 19 Mitel 20 SL 1 Message Waiting 21 Hitachi PMS 22 SL 1 Enhanced Meridian 23 Fujitsu 960 DP 5051 Copy a Mailbox Greeting This procedure describes how to copy a mailbox greeting name or fax cover page from one mailbox to another You must perform this procedure at the console and after a greeting has been recorded for the source mailbox Procedure Steps 1 Reach the Main Menu then go to the Mailbox Maintenance Menu Reference Menu Map 3 2 Choose to copy a mailbox greeting Select K Copy Delete Enable Mailbox Greetings Prompt COMMAND Copy Delete or Enable Response C 3 Identify the source and destination mailboxes Prompt Enter mailbox to copy name greeting from Response The mailbox number of the source mailbox Prompt Enter mailbox to copy name greeting to Response The mailbox number of the target mailbox You can copy the greeting to more than one mailbox by using any of the formats shown below e A single mailbox number for example 3788 e A continuous range of mailbox numbers for example 3001 3788 e A series of mailbox numbers for example 3781 3782 3786 3788
23. ions and can be Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 used either before or after an NP Forms application When a Tree mailbox precedes an NP Forms Rotational mailbox callers can select alternatives to filling out the NP Form such as transferring to a live attendant or leaving a message in another mailbox By setting the Rotational mailbox as the first mailbox in distribution list 01 and including feature bit 120 Default to First Child of Tree Mailbox in the Tree mailbox FCOS callers with rotary dial phones are automatically transferred to the NP Form where they are prompted with the first question If the last mailbox in distribution list 01 of the Template mailbox is a Tree mailbox callers can select additional options after completing an NP Form The Template mailbox must contains FCOS bit 139 The Template mailbox plays the greeting of the Tree mailbox then allows callers to select from the choices listed in the greeting This way callers can return to a higher menu or hold transfer for live assistance Again if the FCOS for the Tree mailbox contains bit 120 callers with rotary phones can be automatically transferred to a specific extension or mailbox NP Forms FCOS Configuration The NuPoint Voice software includes a pre defined FCOS for use with NP Forms and pre defined FCOSs for Rotational and Tree mailboxes There are also several individual FCOS bits t
24. l Documentation Release 7 0 The number of a customized FCOS that includes all the applicable bits for a Template mailbox 6 After responding to the last mailbox parameter the system displays the mailbox configuration then prompts for the next mailbox number to modify or create At this point the parameter settings for the template mailbox are saved 7 Configure the first child mailbox the Greeting Only mailbox that will play the first question to callers Prompt Mailbox to create or Mailbox to modify Response The number of the first child mailbox 8 Setall applicable parameters for the child mailbox the same as for a standard mailbox except for the FCOS Reference DP 5052 9 Assign an FCOS that makes the child mailbox a greeting only mailbox Prompt Features class of service Response 6 the default Greeting Only FCOS or The number of a customized FCOS that includes all the applicable bits for a greeting only mailbox 10 Configure all remaining child mailboxes as just described 11 When you have configured all child mailboxes return to the Mailbox Maintenance Menu Prompt Mailbox to create or Mailbox to modify Response Press Return 12 Go to the List Maintenance Menu 13 Create distribution list 01 for the Template mailbox Select C Create Modify or Show Distribution Lists Prompt Mailbox Response Number of the Template mailbox Prompt Distribution list Response 01 Prompt S
25. mall business license NP Form Please state your full name and spell your last name after the tone Caller Eric Meissner M E I S S N E R NP Form Please state your mailing address including zip code after the tone Caller 4210 Monterey Road San Francisco California 91010 NP Form Please state a phone number where you can be reached during business hours Include the area code Caller Area code 415 555 1234 NP Form Thank you for calling Good bye Inside an NP Forms Application A typical NP Forms application uses three types of NuPoint Voice mailboxes e Arotational mailbox that plays an initial greeting and routes the call to one of several template mailboxes e Template mailboxes with distribution lists that contain Greeting Only mailboxes and that collect the recorded answers to the questions e Greeting Only mailboxes that contain the questions that callers will hear The sample NP Form mentioned above would have a structure similar to that shown in Figure 1 Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Mailbox 100 Rotational You have reached the city governemnt forms service Please answer the following questions to have forms mailed to you Mailbox 201 Greeting Only Please state the name or the type of form Mailbox 202 Greeting Only Mailbox 200 Template No Greeting This mailbox will hold the re
26. mpt Receptionist day treatment Response The number of the treatment type 1 16 that contains the authorization code or press Return to skip the parameter or If NP Receptionist is installed in your system and you want Receptionist capabilities other than pressing to dial an extension refer to the WP Receptionist document part number 2700 0844 00 for information about these parameters Prompt Receptionist night treatment Response The number of the treatment type 1 16 that contains the authorization code or press Return to skip the parameter or If NP Receptionist is installed in your system and you want Receptionist capabilities other than pressing to dial an extension refer to the WP Receptionist document part number 2700 1 286 01 for information about these parameters 7 If this mailbox uses DTMF to PBX message waiting indication or if NP Receptionist is installed in your system specify the mailbox s extension number Prompt Mailbox s extension number Response Leave blank if the extension number is the same as the mailbox number or The PBX extension number plus dial string codes from Table 1 at the end of this procedure or A string as explained in the WP Receptionist manual if NP Receptionist is installed in your system copyright 2002 Mitel Networks Corporation 13 Mitel NuPoint Messenger Technical Documentation Release 7 0 8 If NP Receptionist is installed in your system refer to th
27. n the following steps from your completed Mailbox Worksheets Reference Menu Map 3 3 Identify the tree mailbox Select C Create New Mailboxes Prompt Mailbox to create Response Number of the new mailbox or Select M Modify Mailboxes Prompt Mailbox to modify Response Number of the existing mailbox Note Prompts are almost the same for creating a new mailbox and modifying an existing one except that New precedes each prompt when you select Modify Mailboxes Copyright 2002 Mitel Networks Corporation 18 Mitel NuPoint Messenger Technical Documentation Release 7 0 To leave an existing parameter setting unchanged just press Return to go to the next prompt 4 Set the remaining mailbox parameters the same as for a standard mailbox except for the FCOS Reference DP 5052 5 Assign an FCOS designed for a tree mailbox Prom Features class of service pt Respo 15 the default Tree FCOS nse or The number of a customized FCOS that contains all the features of a typical tree mailbox e Ifyou want callers who do not enter a digit promptly after the tree mailbox greeting to be routed to the first member of the distribution list include FCOS bit 120 Default to first child of tree mailbox e If you want these callers to be routed to the ast child mailbox include FCOS bit 186 Default to last child of tree mailbox 6 After responding to the last mailbox parameter the system displays the mailbo
28. one type of message waiting indication is used this is the primary type or 0 for none Prompt Message waiting type 2 Response Same as for the first message waiting type parameter but this is the secondary type If message waiting type 5 was specified at the first or second message waiting type parameter set the mailbox parameters for paging or message delivery or both 19 If you need a third type of message waiting indication specify it Promp Message waiting type 3 t Respo Message waiting type 9 or 17 nse 20 If a time zone offset is needed specify it Prompt Time zone offset Response The hours of difference from 23 through 23 between the mailbox owner s time zone and the NuPoint Voice module time zone 21 If desired allow the mailbox owner to have review rights or change rights or both for the mailbox owner s distribution lists Note This mailbox parameter alone does not allow change rights you must also include FCOS bit 74 Create or modify user distribution list in the FCOS Prompt Lists with review rights copyright 2002 Mitel Networks Corporation 15 Mitel NuPoint Messenger Technical Documentation Release 7 0 Respon Prompt Response CS J 3 Any of the following entries A for all distribution lists A single list for example 2 A series of lists for example 1 3 4 6 A range of lists for example 1 6 A combination of any of the above entries for exampl
29. s manual 3 Reach the System Configuration Menu then go to the Feature Class of Service Menu Enter the requested information as described in the following steps from your completed FCOS Worksheet Note You can quit at any point in the following steps before you exit the Feature Class of Service Menu Quitting discards all entries you have made and leaves the FCOS settings the way they were before you reached the Feature Class of Service Menu To quit Make sure the Feature Class of Service Menu is displayed short form or long form Select Q Quit Forget Changes Prompt Quit and forget changes y n Response Y es 4 Number and name the customized FCOS Select C Current FCOS Prompt FCOS to modify Response A number from 18 through 64 Select N Name FCOS Prompt Enter FCOS name 0 15 chars Response Enter a descriptive name to accompany the customized FCOS 5 Make a copy of the existing FCOS Select K Copy FCOS Prompt FCOS to copy for help Response The number of the existing FCOS chosen to be the basis for your customized FCOS A copy of this FCOS is created and given the number and name you assigned above 6 Add FCOS bits to the FCOS copy as desired Select A Add Features Prompt Features to add for help Response The 1 to 3 digit numbers of the FCOS bits to be added Copyright 2002 Mitel Networks Corporation 24 Mitel NuPoint Messenger Technical Documentation
30. s of low call traffic Procedure Steps 1 Go to the Installation and Service Manual Chapter 3 Model 70 Model 120 Model 640 Copyright 2002 Mitel Networks Corporation 25 Mitel NuPoint Messenger Technical Documentation Release 7 0 Worksheets FCOS Worksheet Mailbox I ndividual Worksheet NP Form Diagram Rotational Mailbox Diagram Tree Mailbox Diagram copyright 2002 Mitel Networks Corporation 26
31. sponses If an NP Form has four questions a single Template mailbox can store responses from 18 callers 73 4 18 1 NP Forms Rotational mailboxes automatically rotate on full You cannot assign the Index or Period type of rotation e The system deposits caller responses in the first Template mailbox until it is full then it rotates to the second Template mailbox and so on It cycles through all of the Template mailboxes before again putting responses in the first Template mailbox If all Template mailboxes in an NP Forms application are full callers hear I m sorry cannot deliver your message now Please try again later NP Forms Manual Procedures Task List for Software Release 5 03C and later Create an NP Forms Application GP 520 Configure an NP Forms Template Mailbox GP 522 Configure a Rotational Mailbox for NP Forms GP 521 Configure a Standard Mailbox DP 5052 Copy a Mailbox Greeting DP 5051 Create a Tree Mailbox GP 311 Create or Modify a List for Mailbox Owners DP 5025 Customize a Default FCOS DP 5008 Customize an FCOS Copy
32. sponses to the questions Distribution List 01 containing mailbox 201 mailbox 202 mailbox 203 mailbox 204 Please state your full name and spell your last name after the tone Mailbox 203 Greeting Only Please state your mailing address including zip code after the tone Mailbox 204 Greeting Only Please state a phone number where you can be reached during business hours Include the area code Thank you for calling Good bye This prompt is played by default from the Template mailbox Figure 1 1 Sample NP Form Mailbox Configuration Note that Figure 1 1 is simplified to show only a single Template mailbox In actual operation an NP Forms application needs enough Template mailboxes to hold all caller responses see NP Forms Limitations Distribution list 01 in the Rotational mailbox must contain all of the Template mailboxes The first Template mailbox must have a distribution list 01 that contains the Greeting Only mailboxes for the MESA Form The Rotational mailbox will pass control of each call to the first Template mailbox until that mailbox is full It then passes calls to the second template mailbox and so forth Figure 1 2 shows this aspect of the sample NP Forms application Distribution list 01 in the Rotational mailbox must contain all of the Template mailboxes The first Template mailbox must have a distribution list 01 that contains the Greeting Only mailboxes for the NP Form The Ro
33. tational mailbox Prom Features class of service pt Respo 17 the default Rotational FCOS nse or The number of a customized FCOS that includes all the applicable bits for a rotational mailbox 6 After responding to the last mailbox parameter the system displays the mailbox configuration then prompts for the next mailbox number At this point the parameter settings for the rotational mailbox are saved Press Return to reach the Mailbox Maintenance Menu 7 Go to the List Maintenance Menu 8 Create distribution list 01 for the Template mailbox Select C Create Modify or Show Distribution Lists Prompt Mailbox Response Number of the Rotational mailbox from step 3 Prompt Distribution list Response 01 Prompt S orted or U nsorted list Response S 9 If desired check the list to make sure the members are not already in the list Prompt Check for duplicate before add y n Y Response Y if you want the system to check the list N to bypass the check 10 Add all of the Template mailboxes to the distribution list Prompt A dd D elete or S how list Response Ato add a member Prompt Member Response The mailbox numbers of the Template mailboxes e You can enter mailbox numbers in any of the formats shown below A single mailbox number for example 3788 A continuous range of mailbox numbers for example 3001 3788 A series of mailbox numbers for example 3781 3782 3786 3788 e You can
34. tational mailbox will pass control of each call to the first Template mailbox until that mailbox is full It then passes calls to the second template mailbox and so forth Figure 1 2 shows this aspect of the sample NP Forms application Figure 1 2 Multiple Template Mailboxes copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 NP Forms Mailbox I nteraction The numbered steps below illustrate the sequence and interaction of the mailboxes in an NP Forms call A caller dials a DID number or extension number that corresponds to the Rotational mailbox The system plays the greeting instructions recorded in the Rotational mailbox The Rotational mailbox transfers control of the call to one of the Template mailboxes SON The system plays the greeting in the first Greeting Only mailbox defined in distribution list 01 of the Template mailbox a The system records the caller s response 6 The system repeats steps 4 and 5 for each Greeting Only mailbox in distribution list 01 of the Template mailbox 7 After recording the last caller response the system plays a standard good bye message or presents the caller with further options depending on the FCOS settings of the Template mailbox 8 Atthe end of the call the system deposits all of the responses into the Template mailbox as a single message Playback and Transcription The Rotational mailbox serves as a single point of
35. ter Y The system reports the current members reflecting members just added or deleted and your additions and deletions are saved GP 521 Configure a Rotational Mailbox for NP Forms This procedure describes how to configure a rotational mailbox for use with NP Forms including setting index type rotation and adding the template mailboxes to distribution list 01 Procedure Steps 1 Complete a Mailbox Worksheet for each mailbox and a Rotational Mailbox Diagram Blank worksheets are at the end of this manual 2 Reach the Mailbox Maintenance Menu Enter the requested information as described in the following steps from your completed worksheet and diagram Reference Menu Map 3 3 Identify the rotational mailbox Select C Create New Mailboxes Prompt Mailbox to create Response Number of the new mailbox or Select M Modify Mailboxes Prompt Mailbox to modify Response Number of the existing mailbox Note Prompts are almost the same for creating a new mailbox and modifying an existing one except that New precedes a prompt when you select Modify Mailboxes To leave an existing parameter setting unchanged just press Return to go to the next prompt Copyright 2002 Mitel Networks Corporation 10 Mitel NuPoint Messenger Technical Documentation Release 7 0 4 Set the remaining mailbox parameters the same as for a standard mailbox except for the FCOS Reference DP 5052 5 Assign an FCOS designed for a ro
36. x configuration then prompts for the next mailbox number At this point the parameter settings for the tree mailbox are saved 7 Configure the first child mailbox the mailbox that callers should be routed to through the tree mailbox Pr Mailbox to create or Mailbox to modify 0 m pt Response The number of the first child mailbox 8 Setall applicable parameters for the child mailbox the same as for a standard mailbox 9 Configure all child mailboxes as just described in steps 7 and 8 10 When all child mailboxes have been configured return to the Mailbox Maintenance Menu Prompt Mailbox to create or Mailbox to modify Response Press Return 11 Go to the List Maintenance Menu a Create distribution list 01 for the tree mailbox just configured Reference DP 5025 b Add as members all the child mailboxes 12 Disable the tutorials in the child mailboxes The following procedure disables both the standard tutorial and any site tutorial that might have been enabled Select P Set Passcode Tutorial Prompt Set passcode for mailbox copyright 2002 Mitel Networks Corporation 19 Mitel NuPoint Messenger Technical Documentation Release 7 0 Response To disable the tutorial in a single mailbox enter the number of the mailbox you want to disable To delete the tutorial in a range of mailboxes enter the first and last numbers of the mailboxes in the range to be disabled separated by a hyphen For example
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