Dec 2014
Contents
1. December 2014 TEC H TIPS SUBARU Subaru Service and Technical Support Line Newsletter 2014 Subaru of America Inc All rights reserved o1 QMR OF THE MONTH ARTICLE We are pleased to announce this month s winner of the QMR of November STIS New Releases 6 the Month QMR of the Month E Subaru of America s ASE Master AU sti n Ba Ig Technician of the Year Hard Starting Extended Engine Subaru Superstore in Chandler AZ Cranking Concerns Revisited 5 2015 Legacy Outback Austin submitted a very detailed QMR on his diagnosis and repair r ee of a dash rattle found on a 2014 Legacy resulting from contact Hard to Fill Fuel Tank between the firewall and the expansion valve Austin corrected Revised the condition by centering the expansion valve in the firewall 2015 Legacy Outback opening He included clear photos of his findings with the addition STARLINK and iHeartRadio ve Application Information of callouts text and graphics such as arrows that add additional clarity to the significance of an image that proved very helpful to our understanding of this condition Keep those QMRs coming on any new or repeating condition you encounter We are always interested in your reports Even if Happy Holidays you see something several times a month enter a quick QMR just Thursday December 25 2014 to be sure we know about it too The ONLY way to be absolutely Friday December 26 2014 sure that WE know what YOU know is2. if YOU enter a QMR In Lena dy aes sain lise appreciation for going the extra mile and sharing his experience until 3 00 pm EST with us in hopes of improving product quality Austin will be Happy New Year receiving the following from his FSE Thursday January 1 2015 A Subaru i Confidence In Motion Jacket and a 100 Gift Card Any Subaru Service Technician can participate in QMR of the Month See the February 2013 Tech Tips for full details You may SUBARU see your name here in a future Tech Tips oe Happy Holiday e me ae CAUTION VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS SUBARU OF AMERICA INC IS gt SUBARU COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS ISO 14001 COMPLIANT a The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY Articles ISO 14001 is the international standard for a ee a E E are written to inform those technicians of conditions that may occur in some vehicles or to excellence in Environmental Management QUALITY DRIVEN SERVICE provide information that could assist in the proper servicing of the vehicle Properly trained Systems Please recycle or dispose of technicians have the equipment tools safety instructions and know how to do the job correctly automotive products in a manner that is and safely If a condition is described DO NOT assume that your vehicle has or will have that friendly to our environment and in accordance db i condition I
3. procedure on the passenger door power window switch if equipped with the Auto Up Down feature NOTE There have also been isolated cases reported where the passenger front window was inoperable from the driver s door power window master switch Performing the initialization procedure on the passenger side window remedied the condition December 2014 TechTIPS Page 3 o1 SUBARU OF AMERICA S ASE MASTER TECHNICIAN OF THE YEAR It is with great pleasure that Subaru of America congratulates Mr Daniel Welser Subaru Senior Master Technician at Subaru of Jacksonville Dan has been awarded Subaru of America s ASE Master Technician of the Year This monumental achievement was based on his outstanding ASE test scores combined with exceeding the criteria set forth by Subaru of America On September 25th 2014 Dan was honored by Subaru of America Executives and presented with a plaque of appreciation by Mr Tom Doll President and COO of Subaru of America and the Eastern Pictured with Mr Welser are Tom Doll COO Subaru of America Region Vice President Mr Michael Hafertape Mr Phil Porter Dealer Principal Subaru of Jacksonville and Mr Michael Hafertape Eastern Regional Vice President Dan has been a Subaru technician for the past 16 years and has an impeccable ability to properly diagnose and repair all Subaru models with a Stellar Fixed Right the First Time OLP score He is fully committed to his craft and the product
4. starting the engine The starter motor will only operate when the clutch pedal is depressed fully to the floor 4 Turn the ignition switch to the ON position and check the operation of the warning and indicator lights Refer to Warning and indicator lights 3 11 December 2014 TechTIPS following 1 Turn the ignition switch to the OFF position and wait for at least 10 seconds After checking that the parking brake is firmly set turn the ignition switch to the START position while depressing the accelerator pedal slightly approximately a quarter of the full stroke Release the accelerator pedal as soon as the engine starts 2 If this fails to start the engine turn the ignition switch back to the OFF position and wait for at least 10 seconds Then fully depress the accel erator pedal and turn the ignition switch to the START position If the engine starts quickly release the accelerator pedal 3 If this fails to start the engine turn the ignition switch again to the OFF position After waiting for 10 seconds or longer turn the ignition switch to the START position without depressing the accelerator pedal 4 If the engine still refuses to start contact your nearest SUBARU dealer for assistance 6 Confirm that all warning and indicator lights have turned off after the engine has started The fuel injection system auto matically lowers the idle speed as the e
5. 20 Nov 14 Bulletin Rest Vents 18 175 14 SETVE ManU Service Manual Corrections 19 Nov 14 Correction 09 59 14 Technical Service Rust Treatment Procedure for Heat Shield 48 Nov 14 Bulletin Retaining Bolt Heads Accessory Installation F551SVA000 Guide 2015 Impreza Rear Cargo Net Trunk 17 Nov 14 Accessory Installation Splash Guard XV Crosstrek and XV En Guide Crosstrek Hybrid Teen s A091SVA000 Installation Engine Block Heater Kit WRX 17 Nov 14 A091SVA100 Installation Engine Block Heater Kit STI 17 Nov 14 J601SVA000 Accessory Installation Battery Warmer Kit WRX WRX STI 17 Nov 14 Guide All revised publications are highlighted in yellow CONTINUED ON THE NEXT PAGE December 2014 TechTIPS Page 6 NOVEMBER STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE 2015MY Impreza and XV Crosstrek EyeSight Owner s Manual MSA5M1525A Owner Manual 13 Nov 14 2015MY Impreza and XV Crosstrek MSA5M1513A Owner Manual Owner s Manual 13 Nov 14 2015MY Impreza and XV Crosstrek MSA5M1520A Owner Manual SUBARU STARLINK 7 0 Multimedia Plus 13 Nov 14 and Multimedia Navigation System 2015MY Impreza and XV Crosstrek HTML Diagnostics cance Mantel 13 Nov 14 G1210BE Service Manual Full pe eae 13 Nov 14 Crosstrek Hybrid Service Manual 42 175 14 Technical Service Design Change to Rear Door Power 10 Nov 14 Bulletin Window Regulator H7110FJOOOEO Owner Man
6. 4 TechTIPS Page 8
7. TS We continue to receive warranty claims and Quality Monitoring Reports for failed front door power window switches which operate normally when tested after part collection Whenever receiving a customer concern regarding either front door power window switch operation and or operation of the Auto Up Down feature always perform the initialization or reset procedure outlined below BEFORE replacing either of the switches REMINDER the Auto Up Down feature is disabled and must be reset after battery disconnect although the window switches will still operate normally the auto up down feature will not function Follow the steps shown below to complete the initialization procedure STEP 1 Close the driver s door STEP 2 Switch the ignition to the ON position STEP 3 LIGHTLY press down on the driver s window switch to lower the driver s window halfway STEP 4 Pull UP on the driver s window switch to raise the window and close it completely Continue pulling the switch up for 1 second after the window is completely closed STEP 5 Verify proper function If the feature does not resume normal operation it is likely the switch was held up for longer than the 1 second as described in Step 4 Repeat Steps 3 and 4 again If normal operation is still not restored proceed with the diagnostic steps outlined in the applicable Service Manual IMPORTANT It will be necessary to repeat the same initialization
8. mpreza Legacy Justy Loyale Outback Forester Subaru SVX WRX WRX STI with all local state and federal laws and PROUD PARTNER L L Bean Baja Tribeca BRZ XV Crosstrek and Quality Driven are Registered Trademarks regulations Taw Ta A Educational gt 2b System December 2014 TechTIPS Page 1 BE 2015 LEGACY OUTBACK STARLINK AND IHEARTRADIO APPLICATION INFORMATION Should you receive a customer inquiry about not being able to see the iHeartRadio app on their phone as a selectable choice after downloading STARLINK here s the reason why If the customer goes into the Settings menu of their phone before pairing it to the vehicle although the iHeartRadio icon will be displayed on the audio unit it will not be displayed on their phone until after pairing is complete Once pairing has been completed all five applications displayed on the audio unit will be selectable from the phone s Settings menu Although chances of this situation happening are slim should it arise after confirming the Starlink app has been downloaded to the phone simply pair the phone open the Starlink app and all five applications should be selectable from that point forward Audio Unit Display Showing iHeart Radio Icon Press to check network status Phone Display Prior to Pairing December 2014 TechTIPS Page 2 07 2015 LEGACY OUTBACK UNNECESSARY POWER WINDOW SWITCH REPLACEMEN
9. ngine warms up w CVT models 1 Apply the parking brake 2 Turn off unnecessary lights and ac cessories 3 Shift the select lever to the P or N position preferably the P position The starter motor will only operate when the select lever is at the P or N position 4 Turn the ignition switch to the ON position and check the operation of the warning and indicator lights Refer to Warning and indicator lights 3 11 If the engine does not start try the following 1 Turn the ignition switch to the OFF position and wait for at least 10 seconds After checking that the parking brake is firmly set turn the ignition switch to the START position while depressing the accelerator pedal slightly approximately a quarter of the full stroke Release the accelerator pedal as soon as the engine starts 2 If this fails to start the engine turn the ignition switch back to the OFF position and wait for at least 10 seconds Then fully depress the accel Page 5 NOVEMBER STIS NEW RELEASES CREATED DATE ITEM CODE ITEM TYPE TITLE LEG_OBK_ Troubleshooting Legacy and Outback Remote Engine RES TSG Guide Start Systems Troubleshooting Guide eNO 02 158 14 Technical Service Accessory Drive Belt Tensioner gt 1 Nov 14 Bulletin Component Changes 10 81 14 Technical Service Whistling Sound from Center Console Arm
10. s he services Dan proves every day how he takes great pride in providing Subaru of Jacksonville customers with the highest level of technical expertise he can deliver as a Senior Master Technician Dan was honored by the ASE Society in a formal reception on November 19th held at the Hyatt Regency hotel in Fort Lauderdale Florida along with Technicians from many other manufacturers Please congratulate Mr Daniel Welser for being the best he can be 09 HARD TO FILL FUEL TANK REVISED If you have a customer concern of difficulty filling the fuel tank please be aware it may be the filler neck hose We have had situations of fuel tanks being replaced for this concern because the hose was not removed with the fuel tank and inspected for obstructions Because of lighting and location a quick look at the outside of the hose may not show any problem The hose needs to be removed and light needs to be directed into the hose on both ends in order to see the obstruction Originally this issue was only found on 2010 2012 Legacy and Outback models but recently we have confirmed reports of this same issue on 2013 models as well When presented with this complaint on any model year Subaru it is always a good idea to inspect this hose prior to removing the fuel tank December 2014 TechTIPS HARD STARTING EXTENDED ENGINE CRANKING CONCERNS REVISITED As the cold weather months rapidly approach the Techline is beginning to see an increase in
11. the number of inquiries regarding extended engine crank time and hard starting In some cases data files have been requested received and submitted to the Engineers for review The condition can occur at any engine temperature and is still being closely investigated by the Engineers After reviewing submitted data files some of them show the accelerator pedal being depressed by the operator while cranking the engine The number of these cases can be reduced by carefully interviewing the customer about their starting routine and following that up with a review of the related pages in the Owner s Manual especially the highlighted areas in the example below By doing this in many cases the condition can be resolved 7 10 Starting and operating Starting and stopping the engine models without push button ignition switch e On rare occasions transient knock ing may be heard from the engine when the accelerator is operated rapidly such as a rapid start up and a rapid acceleration This is not a malfunction e The engine starts more easily when the headlights air conditioner and rear window defogger are turned off e After the engine starts the engine speed will be kept high until the engine has warmed up sufficiently v MT models 1 Apply the parking brake 2 Turn off unnecessary lights and ac cessories 3 Depress the clutch pedal to the floor and shift the shift lever into neutral Hold the clutch pedal to the floor while
12. ual AC 110V Power Outlet 7 Nov 14 11 149 14 Technical Service Reprogramming File Availability for Oil 6 Nov 14 Bulletin Level Detection TIPS1114 TechTIPS NewsLetter 2014 November TechTIPS Newsletter 4 Nov 14 Be sure to always check the What s New section on STIS for any updated or recently released information that may not be listed here December 2014 TechTIPS Page 7 NOW YOU CAN E MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS T0 TECH SUBARU COM This is your chance to offer suggestions for use in future issues of TechTIPS Make sure that if you e mail us you place in the subject line of your e mail For TechTIPS Newsletter Thank you MODEL YEAR VIN Description of situation encountered Your suggestion for repair procedure product improvements etc Please attach separate sheets if necessary You may also want to include Service Manual diagrams or references or your own drawings to assist in describing your suggestion All information submitted becomes the property of Subaru of America Inc Permission is granted to Subaru of America Inc to print your name and suggestions in TechTIPS and other Subaru of America Inc publications Mail items to PO Box 6000 Cherry Hill NJ 08034 6000 Your Name Signature Dealer s Name City Date Dealer Code SU BARU TECH LIN E Monday Thursday 8 30 am to 7 30 pm Hours of Operation Friday 10 30 am to 5 pm and Saturday 9 am to 3 pm December 201
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