HP LaserJet Product Update Newsletter
Contents
1. Reference Possible loose connections Display message or condition number with xx firmware 1 CB394 60104 Assembly photo 49 Service Error Turn off memory card cable 1017 only then on 2 CB394 60103 ASSY CABLE SCAN Scanner Error 12 Turn off MODULE MOTOR then on 3 CB394 60102 ASSY CNTRL PNL Blank screen no lights CABLE LCD 4 CB395 60105 ASSY CNTRL PNL Vertical colored lines appear CABLE CGD 1017 only on screen Ready and Cancel lights flash 5 Power cable Blank screen no lights 6 DCC to Formatter FFC The ready screen appears HP LaserJet MFP updates normal for the first 15 seconds then reads Engine communication error Copy output No response When button is pushed the screen momentarily reads copying 1 1 The engine runs for approximately 15 seconds but there is no copy output No response Color and black and white copy work normally No response No output On the 1017 the screen goes blank with small HP logo across the top On the 1015 you receive a 49 Error Comments The 1015 responds the same as the 1017 The 1015 responds the same as the 1017 The 1015 operates normally The 1015 responds the same as the 1017 The 1015 responds the same as the 1017 except with a 49 Error when the copy button is pressed 22 HP LaserJet M3027 M3035 MFP series Repositioning the stapler s actuator rod The stapler s actuator rod is coming off during2. The driver queries the printer 3 Choose additional settings For supported network printers the driver would present a list of the device s capabilities e g duplexing stapling trays etc For locally connected printers LPT USB etc a basic intertace is presented e g no duplexing no stapling no trays etc HP Universal Print Driver 3 1 EP ee l T mi T eed tEJ brats old ee a aa eem ema Pal os oom me cim Soe m am em pi L Lis F J m oP ge oes T F F an oom a F sm m ia n naja m l a o a ee Sie ce oom Pe I eee Pee lI ras jh raji l CE Properties window What happens when visit a virtual queue s properties You can visit a virtual queue s properties HP Universal Printing PCL 5 or HP Universal Printing PS in the Printers and Faxes window Click Start Control Panel Printers and Faxes a Friven ard Face ie Se DE few Pei ph hi i EF Fi irek T riin mi Fy Printer aid Futaba x jc Dnr Gma Gps jee a i I ae a HE iird H hepa rare Pl Firiem Printers and Faxes window You will see a pop up window where you will be able to choose a printer from a printer list or search for a device Once a device is selected the driver will query the printer for its capabilities the same process as used when printing a document then present the queue s properties Continued on the next page a Patgiers ard Pace PA ie bE fee Frl
3. Is the device queried every time it is printed to No in general settings are cached For cases where a user has chosen to create a permanent instance of a printer settings are permanently saved to the local registry like any other printer driver and the user would continue to print to that permanently created instance For cases where a user has not chosen to create a permanent instance of a driver registry entries are saved in a CREG cached registry file Initially the driver will attempt to save the CREG files to the C Program Files Hewlett Packard HP Universal Printing directory See the example below f z l 2 HP Universal Printing fe fk Cot Vow Fqvortes Tools tel r Q iF pp Som Fekkes sij Oc Trag am Files Hewlett Packard Universal Printing v 0 J OSAA erias hogorp re Pile and Folder Tasks gt tho color laserjet 3800 rreg eee oI mae New Folder g aa h thes Fokjer Lo the ba Paro Urs ober Other Places Qo S a oO yg So us 5 HP Universal Printing directory window If that directory is not available or is locked the driver will attempt to cache settings in the TEMP then TMP directories If neither of these directories is available then the UPD will query the printer every time for non permanent instances Are permanent instances updated with new drivers too Yes Since the HP Universal Print Driver uses the same driver with different registry entries f
4. leek ele E Jei O Sime E E Sibma Ti Piri ard Pace Ej H GRA GRRR ete ric k sa iber MP oes ec tea tat Prints Ph ie i m Irie Henw Parea Friii ial Ture Lia Pe OPE Kemin ee Feir r Psa Virtual queve s properties EF i iei ial E E F EI a E LEH E E H h Ts mam ee ee es ee ee ns cms FE an o pom ie ae a Ei Na SAN LEL LEE E EL Fe ES ei ooo ie h Po li mrin eee rrer shh ee her E gn m e Reel Ss a Ad a eS e A Ba BF pip et re wee ee T TO mga ee ee se eee ee ee Ee ee eee ee ee ee ee mie ee el a Lomo ll Tni Request for device properties window Natal ng Niet ches Teed pihi ka a CRT Gok APC Lee CL a aes ee ge te Validating the printer window PA Burra Pott PCD Fpi i Tm spip Drea mig un Eal ol ete Laos bows Dees be oe E j Peper P Y oe Ephi EP fei T T e niin Tie en FP e de PRIF mri F LPF E LET h Prg Paama m L Properties window HP Universal Print Driver 3 1 It you chose to Make a permanent instance of the printer in the Printers folder you would still be presented with the virtual queue s properties However a new printer queue would be established in the Printers and Faxes window See the example below j Printers and Faxes File Edit View Favorites Tools Help J iD J Search es Folders Address Printers and Faxes xi Sg Links EMPLOYEE PERSONAL PORTALS 5 SERVICE ga Sa q3 HP Uni
5. m Paper Options Size is 8 5 x 11 inches Letter C Use Different Paper Covers Source is Automatically Select a lt r e e Print Quality 600 dpi Type is Unspecified El E vA HP LaserJet 4345mfp Printing Preferences window has no Color tab There may be cases where customers will care about what the queue reports for example customers using the UPD for driver simplification on print servers in cases where users locate printers by capabilities through Active Directory The only workaround here is to specify actual queue properties in the Location and Comment fields providing users with the capabilities for a given device See the example in the next column HP Universal Print Driver 3 1 HP LaserJet 4345mfp Demo Room Properties Jeg Security Device Settings About General Sharing Ports Advanced Color Management KA HP Lasewet 4345mfp Demo Room Location Comment This is actually a monochrome printer with color scanner with a speed of 45 pages per minute Model HP Universal Printing PCL 5 Femtures Cafor Yes Paper available Dquble sided Yes Letter Staple Yes Speed 8 ppm Maximum resolution 600 dpi Printing Preferences Print Test Page Location and Comment fields Other legacy specialty and non Windows environments What about usage in Microsoft clustered environments Yes The UPD version 3 1 released in Fe
6. up to a device and type in addresses manually useful for locations where printers are on different subnets or multicasting is disabled UPD for driver simplification on Windows print servers Administrators can install the PCL5 PCL 6 or Postscript version of the UPD in Static Mode recommended on the print servers Once installed and bound to printers the UPD can be deployed to the Client device via Point and Print co a 2000 XP Client ka t y 2000 2003 XP Printer MFP Print Server In this setup the UPD is installed on the print server in Static Mode and bound to printers Static Mode is the default operating mode when using the Add Printer Wizard In this mode the UPD behaves just like the HP product specific print drivers The UPD as a self service tool Administrators can silently install the PCL5 PCL6 or Postscript version of the UPD to the clients directly e g through the SMS server Managed Printer Lists MPLs and Managed Printer Policies MPPs are pulled from the managed print host These lists can point to direct IP printers or Windows print server printers making this method of deployment attractive for these hybrid environments See Managed Print Administration Technical Details on page 10 for more information on Managed Printer Lists Managed Print Policies and Access Control Lists Any Windows Print Server Managed Printer Lists Windows IIS Server ma
7. is not resetting to default after Restoring Factory Settings Time is not being reported correctly in Job Accounting Data Some PDF tiles may print with inverse colors 49 5001 may appear when storing and retrieving large numbers of copy jobs Secure Storage Erase operations may not consistently show up in the event log Kerberos Authentication may not work when the LDAP Server Bind Method is anything but Kerberos Fax Modem failure when the number dialed contains 80 digits or more Prefix and Recipient combined 49 4C02 error may occur after performing restore factory setting following a Disk INIT NVRAM INIT 49 6A08 or 49 6A18 Compression Error when a modem failure occurs while receiving a corrupted fax The Cancel button on Restrict Color Page may not work properly 25 HP LaserJet MFP updates E mail Fax Notification does not include thumbnail image include thumbnail option is not selectable in the HP Embedded Web Server Digital Sending Software DSS Send to Folder file size is always the same no matter what is selected Small Standard or Large file size When pressing the Reset key during a scan initiated by a third party application running on the MFP the device may become unresponsive The analog fax card is not disabled during secure disk erase Implemented new telecom features for Belarus fax compatibility The HP Embedded Web Server is reporting the NFS file system access incorrec
8. the number of drivers on the client Other customers chose to take advantage of managed printer lists in standard office environments as a self service tool HP expanded upon this functionality by adding additional features and tools Now most users can t tell the difference between the UPD and standard in box drivers HP Universal Print Driver 3 1 Main features of the HP UPD Advanced features discovered through bidirectional communication with the printer MFP include e Automatic two sided duplex printing e Job storage e g private print stored jobs proof and hold etc e Driver watermarks e Input trays e Output bins e Stapling What are the different setup options While organizations may employ several types of print architectures HP toresees the following uses for UPD 1 Deploy as a single driver for mobile users 2 Deploy for driver simplification on Windows print servers 3 Deploy as a self service tool for end users UPD for mobile users Administrators can silently install the PCL5 PCL6 or the HP postscript version of the UPD to the clients directly e g through the SMS server Clients can then discover locally connected devices through mDNS the same protocol used by Apple Computer for Bonjour formerly Rendezvous Optionally and easily display the IP or host name at the device s front panel through tools like HP Web Jetadmin so that users can walk
9. 2 21 Jam in Left Accessory is usually due to contaminated sensors The flipper assembly s optical sensors are being blocked or contaminated by environmental dirt dust or media dust Cleaning the optical sensors usually resolves this error condition To clean the optical sensors follow the steps below 1 Move the multi tunction finisher away from the printer The flipper assembly is located on the side of the multi function finisher 12 2 Remove the jammed paper from the multi 5 Lift the flapper as shown below function finisher along with any other E i media in the paper path 3 Identify the upper sensor transmitter location See the photos below Lift the flapper 6 Identify the lower sensor receiver location Lower optical sensor receiver 7 Clean the lower optical sensor with a lint free cloth The transmitter optical sensor is located in the upper middle part of the flipper assembly 4 Clean the upper optical sensor with a dry lint free cloth Clean with a dry lint free cloth 8 Re attach the multi function finisher to the side of the printer The printer may continue to flush any media left in the paper path Clean with a dry lint free cloth 9 If the printer does not come to a READY status turn the power OFF then back ON 10 If the 13 12 21 Jam in Left Accessory error continues after cleaning the optical sensors contact HP or an HP Authorized S
10. HP LaserJet Product Update Newsletter March 2007 Issue 3 Inside Welcome to the 3rd edition of the HP LaserJet Product Update Newsletter This newsletter provides hot off the press technical information about the HP LaserJet printers you use and support Our focus this quarter is on the HP Universal Print Driver UPD We know that you have questions about the UPD and we have the answers Look inside for information on the latest UPD version 3 1 along with the most popular Frequently Asked Questions from customers like you HP Universal Print Driver secstcaccoeesscacsacostecaacscwess dancsvies stacusaetseassessvensensntoweusecsnadeuecauess 3 IPG News flash HP Universal Print Driver for Windows version 3 1 now available 066 3 PS SUES SOI o EIO EA A E T EO E 3 SEEE E E A E E NA A E EN A O AA AT 3 Curar ues or UPD o Teer E E E E 4 AP Universal Print iy tle Sarasa sacnastaetesntag E E EE EET 4 What is the HP Universal Print Driver UPD oeeeeeeeeesrsesrresrresrresrrssrresrrestrssrresrresrresrresree 4 What are the different setup options cccccccccccccccceee sees eeeeeeeeeeesseeeeeeeeeeeeeeseaeeeeeeeeeeeeaaaaes 4 How does the HP Universal Print Driver Work ccccccscccccccesseeeececeeeseeeeeeeeeaseeeseeeeseaaeeeeees 5 HP Universal Print Driver technical details ccccccccccsseecccceesseeeecceesseeeeseeeeesseeeseeeeesaeeeees 7 Other legacy specialty and non Windows envirOnMen
11. J14 and J15 on the antenna Printed Circuit Assembly PCA b Connectors J1001 J1002 J1003 J1004 and J1005 on the memory controller PCA c Connector J802 on the toner cartridge driver PCA 5 Replace the antenna PCA for the indicated cartridge or drum 6 Replace the toner cartridge driver PCA 7 Replace the DC Controller PCA 8 Make sure that the toner delivery system and shutters are functioning correctly 19 HP LaserJet MFP updates HP LaserJet MFP updates MFP hangs when sending or receiving faxes Large chip Several issues regarding the fax module have been discovered for the following products HP LaserJet 4345 9040 9050 M3027 M3035 M4345 MFPs and HP Color LaserJet 9500 4730 MFPs 1 When sending a fax the control panel hangs with the message SENDING FAX PAGE X OF X TO XXX XXX XXXX but the fax is never sent 2 When receiving a fax the control panel hangs with the message RECEIVING FAX PAGE X OF X FROM XXX XXX XXXX but the fax is never received 3 If the fax is cancelled an error 49 6A1C may appear on the control panel screen requiring you to reboot the MFP We have identified an issue regarding a small number of Analog Fax Accessories Fax 300 used in several MFP models The issue is isolated to Fax 300 cards using a particular SRAM chip To ascertain if the Fax 300 contains this SRAM use these instructions 1 Remove the Analog Fax Accessory card from the MFP s formatter A
12. ame supply the last two digits of the error are always the same replace the supply indicated by the error message print cartridge or image drum The error is probably not the issue being investigated 2 lf the event log indicates a different supply the last two digits of the error are different each time it occurs turn sleep delay off The e label is read each time the printer comes out of sleep delay so this will limit the number of times the error may appear The steps to turn sleep delay off are MENU gt CONFIGURE DEVICE gt RESETS gt SLEEP DELAY OFF 3 The e labels are read when the printer is powered on and when the front doors are opened and closed To limit the occurrence of the error do not power off the printer 4 If the error does occur opening and closing the front doors will usually clear the error Solution This issue can be resolved with the latest DC Controller firmware update To obtain this update contact HP support This firmware version is indicated by the value 6A listed as the DC Controller on the Configuration Page HP Color LaserJet 9500mtps which have been manufactured with this firmware version have a T in the third digit of their serial number 27 Microsoft Windows Windows NT and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United State
13. and 64 bit versions of the UPD are available for download What about a Designjet version of the driver While not officially on the plan of record testing of the PostScript version of the driver is being considered tor Designjets with PostScript capabilities However given the level of complexity customers look for in wide format printing roll feeds ink modes non standard paper sizes etc we would recommend customers continue to use their supported Designjet printer drivers from http 7www designjet hp com Does the UPD work with non HP printers The UPD has been tested and is supported on HP printers starting with the HP LaserJet 4000 and newer Please refer to the Service Administrator Guide for a complete list of printers supported with the UPD Managed Print Administration technical details What are managed printer lists and policies Managed Printer Lists MPLs Managed Print Policies MPPs and Access Control Lists are created managed and distributed from the HP Managed Print Administration control panel HP Universal Print Driver 3 1 HP Managed Printing Administration window What is required to run the MPA control panel e Windows Server 2000 or Windows Server 2003 with the host name managed print e Internet Information Services IIS version 5 or 6 What do printer lists look like on the clients Printer lists can be simple lists Default UPD View like those that were availabl
14. aseaeeeeeeeeeees 17 MPO CIF OM got octs occa R E enoie nett EE E E E uet nana EE E ES 19 HP Laserjet MFP UOC CICS sooo 5 ccateecrsavaccstesqresesseroosdeaae coneeccsaacerssatacaesnere ceeatoaeneeestens 20 MFP hangs when sending or receiving TAXES ccccccccccce cece ee eseseeeeeeeeeeeeeeeeeeeeeeeeeeeaasasaaeeeeeeeeees 20 Inside cont d M series MFPs Copy job sends to previous user s sending destination ccccccceeeeeesseeeeeees 21 HP Color LaserJet CM1015 1017 MEP ccc cccecceccccececceccececcceeceecaseuceeceecscceucecaseusenseecans 22 Cable connection Messages Se ee ne ne ce eee 22 HP LaserJet M3027 M3035 MEP series c ccccecccccecccecceccecscuceeceecaseeceecuscaceeceeceecuseucenceneacs 23 Repositioning the stapler s actuator rod ccccccccceceseseeeeeeeeeeee ees seeeeeeeeeeeeessseeeeeeeeeeeeeasaaee ees 23 HP LaserJet M3027 M3035 M4345 M5025 M5035 MFP series Control panel calibration 24 HP LaserJet 4345 M4345 MFP series and HP Color LaserJet 4730 MFP series 0ecceeeeeees 24 Corrupt Firmware in External Accessory error message sseseeeececeeeeeeeeaeeeeeeeeseeeeessaaee ees 24 HP Color LaserJet P50 Omip Series ccccccceececccccccececeeeeeeeeeeceeeeseeeeseeeeeeeeeeeaaeeseeeeeeeeeeeaaaneeeees 25 Solutions provided with firmware roll 08 061 9 ccccccccccccceceeeeeeeceeeeeeeeesseaeeeeeeeeeeesaaaeneeees 25 Intermittent 1O OO YY errors cccccecccce
15. bruary 2007 supports Microsoft Clustered environments The UPD must be installed on each of the Nodes that will make up the Cluster server prior to installing the UPD in the Virtual Server What about usage in a Citrix or WTS environment Please review the HP Printers Supported in Citrix Presentation Server Environments white paper at the following URLs PDF version htto activeanswers compaq com ActiveAns wers Render 1 1027 6464 6 100 225 1 00 htm HTML version hitto h20000 www2 hp com bizsupport Te chSupport Document jsp2objectID cO002 1345 5 amp locale en US What about usage in an Apple Macintosh environment There are no plans for a Macintosh version of the driver at this time HP Drivers can be used however with the Apple Bonjour formerly Rendezvous discovery mechanism This mechanism behaves the same way the UPD does when looking for devices on the local subnet using mDNS What about usage in Windows 98 ME and NT environments There are no plans for Windows 98 ME or Windows NT versions of the driver at this time However there are 98 ME and NT versions of the HP Mobile Print Driver for Windows the predecessor to the HP Universal Print Driver at www hp com qo mp4n_ software The Mobile Print Driver does not discover as many options e g duplex only and can only participate in the Default UPD View What about usage in a Windows 64 bit environment Yes both 32 bit
16. ccccecccecccececceceuceaecceceseaecsesecsenecseneceeaeuseceeseneeneees 27 HP Universal Print Driver IPG News flash HP Universal Print Driver for Windows version 3 1 now available Hewlett Packard IPG is pleased to announce the release of the Universal Print Driver UPD for Windows version 3 1 available for download at the following link hito www hp com qo upd The UPD 3 1 addresses some issues with earlier versions of the UPD and adds some functional improvements as well Issues resolved Microsoft Cluster issue A bug was recently discovered in UPD version 3 0 that caused the UPD to fail when installed in a Microsoft Cluster environment The issue is now resolved Even with this new version of the UPD it is still necessary to install the UPD driver on each of the nodes that will make up the Cluster virtual server environment prior to installing it on the Virtual Active Server Install the UPD via the Add Printer Wizard or use the Install exe utility to add the UPD to each node prior to installing the UPD on the virtual server The UPD only needs to be installed one time on each of the nodes making up the Cluster Windows Vista Version 3 1 of the UPD is compatible with Microsoft Windows Vista operating systems PCL5 line printing to mono single function and multifunction printers A bug was discovered in UPD 3 0 PCL5 drivers when printing lines and boxes from within a pdf document to a monochr
17. d very few of these will fail because of incorrect timing values HP Monochrome LaserJet printer updates 15 HP Color LaserJet printer updates HP Color LaserJet 4700 CP4005 Printer series Troubleshooting poor print quality You may experience poor print quality which looks like VERY poor transfer or smudged print The defect will most likely occur on all media but print quality is especially poor on heavy glossy media when the media sensor determines media type The print quality defect may look like the example below Example of poor print quality We have identified one possibility for this issue Sometime atter the Paper Input Unit also called Paper Feed Assembly has been replaced and only if it has been replaced if you perform a Cold Reset or Restore Factory Defaults the media sensor value from the new Paper Input Unit is erased To determine if this is the cause print a Diagnostics Page through the control panel and check to see if the values in row 22 columns A and B are zeros HP Color LaserJet printer updates Parameters ap C E T YF 1 opii fa 3 11 Wit 21 2 ge da 4 4 ge 7h se a cic lia Amae J Of amp te fa te ii A Net Bowe Jk Ht da ded i EE F p7 Be ede be OS l n or a i Doa Doi So Toe ca zomm owe Pr F An nF a rit ho ee I il If the values are zeros the media sensor calibration values have been lost and need to be re entered through the control pa
18. e redirected printer within the Remote Desktop Session Current issues for UPD 3 1 Windows Vista 32 Add Printer Wizard fails PS install This defect only occurs if User Account Control is enabled and Add Printer is chosen from the Printers and Faxes window toolbar or from the standard right click menu If the Add Printer Wizard is installed using Run as administrator everything works fine Job accounting It appears that the UPD is not sending any of the PJL commands that get used for color logs on compatible devices As a result the information returned is incomplete Windows Vista and SNP For similar reasons as stated above there will only be limited job status information returned in the Status Notification Pop up screen when the UPD is used in Windows Vista HP Universal Print Driver FAQs What is the HP Universal Print Driver UPD The HP Universal Print Driver is a single driver that supports HP PCL5 HP PCL6 and HP postscript level 2 and 3 emulation This includes all compatible HP LaserJets and HP Color LaserJets developed after 1997 History of the UPD The HP Universal Print Driver has evolved from the HP Mobile Print Driver for Windows The mobile version of the driver was created so that users on the road could easily print to locally connected devices in temporary environments Gradually some customers started to use the mobile driver in standard office environments as a way fo simplity
19. e to the Mobile Print Drivers for Windows or HTML based for tabular printer graphics or map views below The more complex the view the more time an administrator would need to spend setting up the list List with printer graphics 10 Clickable image map Each created printer list can have a different type of view For example in corporate towers it may make sense to invest the time to create a clickable map view For the smaller sites it may make more sense to create printer graphics or a tabular view for less administration How are MPLs and MPPs distributed to the clients The HP Universal Print Driver running on the client desktops make a network call for the hostname managed print where the lists and policies are generated If there lists can be pulled down dynamically to the client This pull style architecture means that concerns with mobile users unavailable PC s and scheduling are mitigated What are some of the managed print policies that can be enforced Does a user have access to color devices Are users allowed to discover locally connected or network devices Are users allowed to create permanent instances of printers What printer lists do they have access to All these policies and more can be managed with MPPs Customer specific questions and answers Can I configure the UPD using HP Web Jetadmin and the driver configuration plug in Yes The UPD supports driver pre contiguratio
20. en says Do you want to remain logged in Your choices are YES and NO This screen will stay active for the time set by the Auto Settings Reset Please note that Immediate does not function even though it can be selected 1 The simplest type of authentication is to set the Group 1 PIN to a single digit such as O You can then set all sending functions to require the Group 1 PIN Whenever a user selects a sending function the single digit PIN will be required 2 Asecond workaround is to reduce the value of the Inactivity Timeout It can be set as low as 10 seconds Solution for the future The next firmware CPE release reactivates the Auto Settings Reset function This release will be available the week of February 19 2007 The default time a sending screen stays active after a job will change from 60 seconds Inactivity Timeout to 20 seconds Auto Settings Reset Auto Settings Reset can be changed to Immediate or any value from 10 to 300 seconds via the HP Embedded Web Server or HP Web Jetadmin 21 HP Color LaserJet CM1015 1017 MFP Cable connection messages Errors can occur with the CM1015 1017 MF if cable connections to the formatter board are loose damaged or not connected The numbers in the photograph below correspond to the reference numbers in the table below This table will assist in diagnosing the display messages that are related to cable connection issues P Cable reference numbers
21. ent which is out of warranty and not covered by an extended HP service offering a per incident charge for support will be billed to a major credit card Other resources Un moderated public forums are available at the HP IT Resource Center at the following URL http forums itrc hp com HP LaserJet news and updates HP LaserJet printer support in Microsoft Windows Cluster Server environment Microsoft currently provides no Cluster certification for any print driver including the Microsoft Unidrv dll inbox driver provided with the operating system or the HP LaserJet printer drivers provided by Hewlett Packard HP LaserJet printer drivers with the exception of host based printer drivers include cluster aware components that are Microsoft signed for use in a Microsott Windows Cluster Server environment The cluster aware driver components are intended to provide cluster server compatibility for full printer functionality HP driver deployment includes testing within a Microsoft Windows Cluster Server environment Tips for troubleshooting e Verify that you have downloaded the latest driver trom hp com to ensure that you have the latest component versions e If you experience continued difficulties contact HP s technical support and escalate through normal support processes HP Universal Print Driver 3 1 HP LaserJet Multi Function Finisher C8088A B 13 12 21 Jam in Left Accessory A control panel message of 13 1
22. ervice Provider HP LaserJet news and updates 13 13 12 22 Jam in Left Accessory New flipper assemblies have been returned to HP as defective or as a DOA part because of a 13 12 22 Jam in Lett Accessory message appearing on the control panel atter a new flipper assembly installation HP has evaluated field service returned flipper assemblies part number 4G1 5219 030CN and determined that the shipping locks and orange packaging tape was not removed prior to installation in the multi function finisher The flipper assemblies were re tested and found to work properly when the packaging material was removed Solution Ensure that the shipping locks and orange packaging tape have been removed See the photo below for identification and location of the shipping locks and packaging tape The flipper assembly is located on the side of the multi function finisher The flipper assembly HP LaserJet news and updates 14 HP Monochrome LaserJet printer updates HP LaserJet P3005 Printer series Blank display No boot on base and duplex units In some instances the HP LaserJet P3005 The affected memory chip markings printer base and duplex models will start up TE with a blank display or will not start up at all This may be caused by wrong timing values set in firmware version 20060807 02 034 0 in combination with Infineon B memory chips on the formatter board Before using the solution described below please ve
23. g ihe selected printer A Diiia Ponder BP Caka Lanni OG BDH AEST Apiga opie riom ba ir Ee a pappi ripy H ee r ey Pr piha ECTE Te mbi rearr a phn eee eee uaa ei eg m PHY HEF Ae rd aoe The driver will query the printer 3 Once the query is complete the print job is sent to the device and is viewed and managed like any other job in the virtual driver Continued on the next page If you go into the Properties window of the virtual print driver atter the interrogation process you will get a driver interface to choose additional settings See the examples below 1 Click File Print then Properties Pri amma a lt a oo Bries Har o Heinea Princing PL amp Seine maha TE aa od riria PEL Pt dl HET hese a dipper abt T Para typ Pie Doare Pore Aee Pn ire As a 2 Errori pa C Pages er T Collage Erker pakpi PALER nee pa rae Bpm ari Fy comer Pee setts LI Pr ahai D Zoom z Finis dipam ree Pope por diel i page x T Lap p n as a ly Print window 2 The driver will query the printer HP imahna S ae E j Pam sien fie ae Ta siaa bra EASA LEE i et ppa cain Bep peers pa be Stes bets ere Pavia Validating ihe velectod printer B El Deities Printer BF Caka Lahi A ROH Pur Apiga opie riom bs cher ee Pie n a Pe piha HEIL Te es eee Pee Sarge pa se eee ie keg n PAPH He a ee ce l co La Firin
24. ion options Will the user need to uninstall the current 3 0 version from the PC to upgrade No There is no need to uninstall the current version of the UPD to upgrade to the newest version How does the static mode install command line switch work In version 3 0 the static mode install command line switch works by using the port name specitied by the sm switch if that port exists It that port does not exist the UPD install will create a new port and give it the HST_ prefix The HST_ prefix helps identity the ports that were created by the UPD and it also helps the UPD quickly identify the port type In normal operation UPD printing operation once the printer is bound to a port the job will be delivered to that port and associated port monitor no matter what it is named 11 In addition to removing the driver using the Server Properties menu is there another way to remove the UPD The UPD can also be removed by cleaning out the cached UPD registry settings These are stored under HKEY_CURRENT_USER Software Hewlet Packard HP Print Settings Simply delete the entire HP Print Settings registry key For more information www hp com go upd Support statement Call 1 800 HP INVENT Support for the HP Universal Print Driver is covered with the warranty for your HP hardware For equipment covered by your existing warranty or extended service including HP Care Packs no support costs are incurred For HP equipm
25. karound listed in the next column The second instance where the Replace Transfer Kit message may appear is when the device is not recognizing the presence of the Intermediate Transfer Belt ITB for some reason or is sensing that the belt has shifted and is not aligned In this instance further troubleshooting should be performed See the workaround in the next column HP Color LaserJet printer updates HP Color LaserJet 9500hdnh printer with optional multifunction finisher Workaround When a Replace Transfer Kit message appears on the control panel follow these steps 1 Print out a Supplies Status Page and check the Image Transfer Kit page count If it is at 200 000 pages replace the transfer kit with a new kit part number C8555A 2 It the page count is not at 200 000 pages or within 20 of that range 160 000 or higher check the alignment of the ITB sensor flag sensor 44 How to check the alignment of the ITB sensor flag SR44 1 Pulling the ITB out of the drawer identify the flag as shown below ITB flag 2 Take the ITB out of the drawer and look inside to the left You will see the sensor itself See the photo on the next page 17 3 In the picture below the tab on the ITB has the hole aligned so the sensor has light passing through This creates the error message If this is a new ITB the hole should be to the right of the sensor as in the photo at the top of this column
26. n utility How does the UPD communicate with a network printer Is this SNMP protocol When a device is discovered via mDNS the UPD then resolves the device s hostname That hostname is then used to verify that the device is able to communicate over SNMP and that the UPD can get a few key PML objects Model name supported PDLs PDL versions whether there is a duplex unit installed etc HP Universal Print Driver 3 1 If my device can be discovered by the UPD via mDNS but cannot communicate via SNMP what is the issue It s possible that the JD card is contigured so that SNMP is locked down to some degree Is it possible to suppress the UPD status notification pop up messages on the client machine installed from a print server A white paper is available that explains how to manage the SNP pop ups for the UPD Go to http www hp com go upd click the Technical Support link then click Manuals Download the white paper called HP UPD Series for Windows Managing the Status Notification Pop ups How do set defaults for the driver on the server so all installs have the same defaults The UPD supports the HP Driver pre configured utility available at the following link hito h20000 www2 hp com bizsupport Te chSupport SottwareDescription jsp lang en amp c c us amp swltem bi 10808 A4 amp jumpid reg R1002 USEN This will allow the driver to be configured once and deployed to all clients with the same contigurat
27. naged print Printer MFP _ Printer MFP HP Universal Print Driver 3 1 How does the HP Universal Print Driver work A virtual print queue is created in the Printers and Faxes folder for the PCL5 PCL6 or the Postscript version of the driver Basically the driver queries the printer for its existence for network printers its capabilities then either sends the job or presents a driver interface depending on what the user has chosen to do What happens when a user selects File gt Print It you print a document directly to the virtual driver HP Universal Printing PCL 5 PCL6 or HP Universal Printing PS you will see a pop up window of the driver querying the printer 1 Click File then Print Enter your printing specifications and click OK Prins Aner Hare D WP Lindvercal Pirog amp _ Ermar Ta Tad oF Fad Parton sal Te HP Linseed rindi PEIL E Sato HET ee Seo Pe Para no iiie Coarecr _ Pred ien rae ee Cert al oa mie of sop A T L I Coren page LI Pages fm E Erker paga rab r paga rga z l Dmi ated Ty coear Pee arh IE Pard gobi aa s z Pini Si pee ee capes Fa eae En x j be paper sige Hi hiala Ont Print window 2 The driver will query the printer HE ied Pied ing EY rs ee ie e aT E 1 Ta iaa iri PPA LFE age i pp a Dop BaT pra be iran bet ars Paria Validatin
28. nel service menu If the values are not zeros then the media sensor values have not been lost and this is not the cause of the failure 16 HP Color LaserJet 9500 Printer series and 9500mfp series Unclearable Replace Transfer Kit message An unclearable Replace Transter Kit message on the HP Color LaserJet 9500 9500mtp control panel could be caused by two different things e The HP Color LaserJet 9500 Printer series or the HP Color LaserJet 9500mfp series have displayed the Replace Transfer Kit message on the control panel before the 200 000 page point 200 000 is the transfer kit s recommended life and the customer is unable to clear the message e The Replace Transfer Kit message occurs as expected at the proper page count 200 000 pages however the customer is unable to clear the message after replacing the transfer kit The error creates a hard stop to the printer until the message is cleared but the customer cannot clear the message via the front panel Reset menu Technicians have unsuccessfully tried to clear the message by clearing the Transfer Kit count in SERVICE mode Background There are two scenarios that can cause the control panel to post a Replace Transfer Kit The first and primary instance is at 200 000 pages when the transfer belt has reached the recommended end of life In this instance replacing the transter kit should clear the message If it does not see the wor
29. ome single function or multi function laser printer the lines or boxes would not appear A workaround to this problem has been created for UPD 3 1 and a permanent solution is planned for a subsequent release of the UPD HP Universal Print Driver 3 1 Workaround instructions for printing lines or boxes 1 Install UPD PCL5 version 3 1 2 Go to Printers gt Printing Preferences gt Mono device w problem gt Advanced 3 Set Graphics Mode Send graphics as raster 4 Set Device Render Type Color Anyone who needs these boxes drawn will need to make these settings individually Double Byte character support for the Status Notification Pop up SNP Correct characters now appear within the SNP window in countries that support Double Byte character sets Active Directory Administrative Template UPD 3 1 is the minimum version of driver that will be supported with the HP UPD AD Admin Template file The AD Admin Template is available through your HP field support personnel and will be available for download from hp com in mid April 2007 Enhancements Citrix Presentation Server and Windows Terminal Services Enhancements to the UPD allow for contiguration of auto created or redirected printers that are using the UPD when the client printers are connected by network ports The UPD can retrieve device specific information from the client printer and contigure the auto created printer within the Citrix ICA session or th
30. or permanent instances all queues with that driver will be updated How can I have permanent instances re query a device As with other HP drivers there is the ability to select an Update Now button or Update Yes menu Can options and capabilities be manually specified No The universal driver talks to so many different devices that the list of options could become quite long and perhaps confuse some users Some limited functionality is being considered for a future release e g duplexing stapling etc for locally connected devices HP Universal Print Driver 3 1 What port monitor is used with the UPD Hewlett Packard has its own version of the TCP IP port monitor for communicating with network devices It is not part of the installer package of the HP Universal Print Driver However if the port is present the UPD will attempt to create a port using the HP Standard TCP IP port If not present it will use the Microsoft Standard TCP IP port instead For cases where the UPD is pointed to an existing print queue shared out from a print server instead of to a printer itself the HP UNC Port monitor is used For cases where locally installed devices are selected the LPTx or USBOOx port is used Why is the queue reporting 8 ppm and color capabilities This is expected behavior for both the virtual queues and permanent instance queues Even though we query a machine on the network for its capabilitie
31. r or image drum is requested install all four toner or image drum cartridges At this point the error should be cleared If the above steps do not clear the message contact HP with the following information you can find this information on the HP Embedded Web Server 1 If the error was cleared with the workarounds provided which workaround cleared the message Serial number and model of engine The current page count of the engine Firmware revision nH A W N When the message appeared Was the transfer kit to be replaced as expected or was the message prematurely posted 6 What was occurring when the message posted A print job Clearing a jam Coming out of power save HP Color LaserJet printer updates HP Color LaserJet 9500mfp with 8 bin mailbox 10 90 XX error A 10 90 XX error occurs when the toner is packed tightly enough in the toner cartridge due to shipping that it won t flow into the printer cartridge The printer cartridge is starved for toner and triggers the error Shaking the toner cartridge may help the situation if the toner is packed too tightly If this doesn t work please follow the instructions from the service manual 1 Power cycle the printer 2 Replace the indicated supply 3 Check the print cartridge or image drum e label indicator for damage Replace the print cartridge or the image drum it necessary 4 For image drums check a Connectors J112 J13
32. ressed Firmware upgrades are now logged to the Event Log e Firmware version is now included in all Event Log entries e When Fax Confirmation is enabled the original number is completely obscured while entering the contirmation number e Fax number is removed when confirmation fails with Fax Number Confirmation enabled e And HP separator page is implemented in the driver properties e More complete user information is included in the log file for send to email jobs sent through SMTP gateways A security page has been added to the HP Embedded Web Server e 49 FF81 errors are logged to the Event Log e Implemented an Intermediate control panel lock feature e Added additional metadata keys to support third party accounting software Enhancements to Embedded Analog Fax e Backup and Export capabilities for Fax Address Book and Speed Dial lists have been added e Fax reports can be printed from the default fax tray specitied on the printer e The name of any speed dial chosen is displayed next to the number when using the quick dial feature HP Color LaserJet 9500mfp with 8 bin mailbox Fixes for the following issues Some ADF jams may hang third party SCAPE solutions Corrupt firmware on your input or output device may cause one of the following messages on the front control panel 49 2169 error message Resend Upgrade message or Corrupt Firmware on Output Device message SLEEP DELAY
33. rify the following e The printer is an HP LaserJet P3005 base Eoy model Q7812A or duplex d model HP LaserJet P3005 printer Q7813A The affected serial number ranges for product The printer has Intineon B memory chips on numbers Q7812A and Q7813A are the formatter as shown in the photos below CNB1B00078 CNB1B03155 This memory chip U11 is located just below oe the DIMM slot e CNB1C00001 CNB1C03138 e If the memory chip does not say Infineon B e CNB 1D00007 CNB1D02297 the blank display is not caused by the issue e CNB1F00002 CNB1F02325 described above o CND1D02824 CND1D08564 A gt W tie T s G ion na pu ame ama ahs 2 ae iin a g e CND1FO3106 CND1F08813 Upgrade the firmware to version 02 034 1 or later Since the printer will not start up it is not possible to just upgrade the firmware To get the printer to start up correctly you will need to install a 32 MB DDR 2 DIMM part number CB420A After this the printer should boot up correctly and then you can upgrade the firmware to version 02 034 1 or later Ree eee Background information This issue is caused by incorrect timing values in firmware version 02 034 0 that cause the printer to fail start up under certain conditions such as low or high temperatures without additional memory Firmware version 02 034 1 or later corrects these timing values Only several hundred units were built with firmware version 02 034 0 an
34. s there are certain limitations within the Windows 2000 2003 and Windows XP operating systems that force drivers to report their capabilities independent of this network discovery This is a cosmetic concern for most customers as the concern is largely around what the queue properties look like See the example below S HP Coler LaserJet 2000 S00 884 Properties ea Sariy Diesios Storer haak Gee Shaig Pats Behear L HAP Codes Lie of 00 eR 2 acai Corresri Haka EF Urria Frig FEL S Fesin pase avast Ciraibbes cordert rar Lain iah Mp Speed ppn Mirai marcii FD d E pn aer Properties window The driver Properties what the user sees when they select File then Print are different for color devices versus monochrome devices In the example below the HP Color LaserJet 3800 driver Properties show a Color tab while the HP LaserJet 4345mfp driver Properties does not HP Color LaserJet 3800 5DC8B4 Printing Preferences Advanced Paper Quality Effects Finishing Job Storage Color Services Print Task Quick Sets T ype new Quick Set name here Color Options C Print In Grayscale O HP Color LaserJet 3800 Printing Preferences window has a Color tab lt 3 HP LaserJet 4345mfp Demo Room Printing Preferences Advanced Paper Quality Effects Finishing Job Storage Services Print Task Quick Sets Type new Quick Set name here
35. s and or other countries PostScript is a trademark of Adobe Systems Incorporated Copyright 2007 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein
36. s these instructions vary see your particular model s service manual for instructions on removing the formatter and fax card 2 The Fax 300 consists of two stacked PCA subassemblies one large and one small Look for the smaller PCA as circled below Look for the smaller PCA 3 Orient the Fax 300 so that the larger PCA is on top in order to view the underside of the smaller PCA You will see two chips one large 10 mm by 18 mm and one small 4 mm by 8 mm You will need to check the large chip mw Check the large chip 4 Check the white text on the large chip It may be necessary to use a flashlight to see clearly between the two PCAs The chip will have two three or four lines of white text It is not necessary to read the text just identity the number of lines Two lines of text oe S a peu gt ovr u e i j e Four lines of text 5 Ifthe chip has only two lines of text it falls within the isolated Fax 300 cards that are known to have this defect Solution If the chip contains only two lines of text replace the Fax 300 card with part number Q3701 60010 20 HP LaserJet MFP updates M series MFPs Copy job sends to previous user s sending destination Changes to the digital sending fax user interface in the M series MFPs with firmware version 20061210 48 015 9 and older make it easier for users to inadvertently send their copy job to the previous u
37. ser s destination MFPs prior to the M series e g HP LaserJet 4345 9050mtp HP Color LaserJet 9500 4730mtp display a Save Current Settings screen after a fax or digital send job The user must select YES or NO This screen will timeout based on Auto Settings Reset and go back to the home screen Auto Settings Reset can be set to Immediate or a delay of 10 to 300 seconds in the HP Embedded Web Server EWS or HP Web Jetadmin The default value is 20 seconds The M series products eliminate the Save Current Settings screen There is also a detect in the Auto Settings Reset function it is only active if authentication is enabled With any type of authentication enabled the Auto Settings Reset timeout selection works but Immediate does not The result is that the fax or digital send screen stays active for the number of seconds set in the Inactivity Timeout The default value for Inactivity Timeout is 60 seconds The user scenario with the M series products is as follows e User 1 sends a fax or digital send job and immediately walks away e User 2 puts a job in the Automatic Document Feeder and presses the Start button intending to make a copy The display still has the fax screen but the user doesn t notice e User 2 s job is sent to the same destination as User l s HP LaserJet M5025 MFP Solution for the present time Any type of authentication will cause a screen to appear after a sending job The scre
38. t scccccccceceeeseeeeeseeseeeeessaaeeeeeeeeess 9 Managed Print Administration technical details cccccceesseeeeeeeeeeeeeeeesseeeeeeeeeeeseasaeen sees 10 Customer specitic Questions and answers sssesecccccceeseeeeeeeeeceeeeesesseeeeeeeeeeeseesseaeeeeeeeeees 11 Aner lt 0 E E E E ee eee 12 HP LaserJet news and updates cccsssssssssssssssssccccccccceeessssssssssssssssecscescecceees 12 HP LaserJet printer support in Microsoft Windows Cluster Server environment cccccceeeeeseeeees 12 Tips tor ThOW DIS SIO OMG sc eiacnts so armies seas reenn iin E EE E natenentesadeasd aces 12 HP LaserJet Multi Function Finisher C8088A B ccccececcececcccccccecccececcecsccecuceseccucecsaneneuees 12 13 12 21 Jam in Left Accessory ane ve ne ee ee 12 We rina i ESTE CSS OI gee cs en E 14 HP Monochrome LaserJet printer updates sssscccccccccccccsssssssssssssssssssccecccceees 15 HP LaserJet P3005 Printer series Blank display No boot on base and duplex units 6666 15 HP Color LaserJet printer updates ssssssssssssssscssccccccssesssssssssssssssssscseeseeeees 16 HP Color LaserJet 4700 CP4005 Printer series Troubleshooting poor print quallity 0008 16 HP Color LaserJet 9500 Printer series and 9500mfp series cccceeseecccceceeeseeseeeeecceeeesuaseeees 17 Unclearable Replace Transfer Kit message cecccc cee eeeeseseeeeeeeeeeeeeeeeeeeeeceseasss
39. t corner only ONCE The square will not disappear when touched 5 As soon as the square in the upper left corner is touched another square will appear at the lower right corner of the touch screen 6 With a pen touch the small square at the lower right corner 7 At this point calibration is complete and the device will continue booting up This photo shows the two squares on the M3035 MFP s touch screen HP LaserJet 4345 M4345 MFP series and HP Color LaserJet 4730 MFP series Corrupt Firmware in External Accessory error message It the error message Corrupt Firmware in External Accessory appears after updating the firmware you will need to resend the firmware RFU file Background This error often occurs when a firmware RFU file is sent to the MFP and the MFP reboots to an error for example a 49 xxxx error afterwards In most cases this error message indicates the output accessory does not have the necessary firmware loaded on it Resending the RFU file will reload the firmware HP LaserJet MFP updates HP LaserJet M4345 MFP 24 HP LaserJet MFP updates HP Color LaserJet 9500mfp series Solutions provided with firmware roll 08 061 9 The following enhancements and fixes have been provided with the 08 061 9 revision firmware roll now available at the following URL hito www hp com qo lji9500mfp firmware Enhancements to base e Control panel TONER LOW messages are supp
40. thus blocking the path of the light This will remove the error message If the alignment is off Check the seating of the sensor housing and the sensor itself If the seating is correct but the alignment is still off replace the ITB HP Color LaserJet printer updates If the alignment is correct Check to see if the sensor is working properly Tape the flag on the ITB so the hole is covered making sure it s opaque so light can t get through see the photo below Re insert the ITB It the error is still present replace Sensor 44 part number WG8 5624 O00CN See pages 262 and 313 in the Service Manual It the error goes away the sensor is working properly Check that the cable connections are secure by reseating the connections See page 262 in the Service Manual for cable connection locations It the error does not go away use the following workaround 1 Turn the printer off and pull the power cable from the engine 2 Remove all toner image drums the toner bottle and cleaning blade the transfer roller and the ITB Continued on the next page 18 3 Close the doors plug the power cable into the engine and power on the unit 4 The unit will begin the boot cycle and then request the consumables 5 Install the consumables as requested on the front control panel by the engine closing the doors between each installation the only exception being the toner and image drums When the first tone
41. tly When setting up Embedded Send to Network Folder with MFP User Credentials the user is prompted to enter Public Credential Information before leaving the HP Embedded Web Server When Toner Low Alerts are turned on you may receive an Email Alert every 10 seconds Printing all Private Jobs may not print requested number of copies for each job SMTP Authentication may fail when used with Microsoft IIS Virtual SMTP Server While LDAP server not available message is displayed menu items may disappear or pressing Reset amp Start initiates a copy job 49 4CO2 or 49 4C06 error may occur when pressing the Reset key with some third party Digital Send enabler applications FAX ACTIVITY LOG may show negative job duration if no end time is logged when the fax is terminated unexpectedly Ability to use simple or simple over SSL for LDAP addressing when using Kerberos authentication Scan Scaling Error message is cropped in all languages except English HP MFP Digital Sending Software DSS is limited to 32 log entries Not all fax numbers are listed in the e mail notification when the list contains 1 500 to 2 000 characters PC Fax e mail notification s TO field displays name garbled The MFP will not print legal size faxes from trays 2 or 3 when certain paper size settings are used The MFP is missing the capability to add up to eight 8 additional Kerberos domain entries A 49 4C02 error ma
42. transportation The stapler will not work and appears to be broken See the example photo below a HP LaserJet M3035 MFP i ihe cauatonreddsourctclacs 2 Verify proper installation of the stapler s actuator rod This picture shows the correct 1 Open the stapler s door and grab the installation stapler s actuator rod using needle nose pliers or by hand and insert the stapler s actuator rod back into place bsa rl mg Pw i a N l s a ed ga i A T aila l al The actuator rod in its correct place 3 Push on the stapler s actuator rod It has to move freely you should feel a spring action when pushing the rod inwards The actuator rod should move freely 4 Staple tive sheets together to test the stapler s functionality HP LaserJet MFP updates 23 HP LaserJet M3027 M3035 M4345 M5025 M5035 MFP series Control panel calibration The steps for calibrating the control panel on the M3027 M3035 M4345 M5025 and M5035 MFPs are a little ditferent than calibrating the control panel on other MFPs We have provided the procedure below For accurate calibration use a pen Do nof use your finger 1 Power off the device 2 Hold down the and C keys while powering ON the device 3 Release the keys when a small square appears at the upper left corner of the control panel s touch screen 4 With a pen touch the small square Touch the small square in the upper lef
43. versal HP Universal HP Color Printing PCLS Printing PS LaserJet 3800 SDC8B4 A new printer queue is established Important do not be tempted to immediately configure the virtual queue or printing preferences if creating a permanent instance of the driver This is because you would be looking at the virtual queue s properties as opposed to the permanent instance s properties Exit the queue after creating the permanent instance then go into the properties of the permanent queue that was created in order to manage it further share it out define printing defaults etc gt SW Cator Laset Jet 1800 50C EA Properties mA Seousty Dewce Songi About Gorea Shamo Posts Advanced Coke Management Printers and Fawes fle Ede Yew Fretes Tods Heip F SD HP Coke Laesa 3000 FDC Locoton i Seach a Comenert abies Printers ard Panes Lids DJELO CQ PERSONAL CQPORTAL Mow AUes Aiming A 3 i Feature ag Cole Yeu Papa evedatte Ocutiie sacdet Ver Lite HW liera HPL BGG PrrongPcL s Penge Lat ang Stage Ne a aay oen Maanu rescuer 600 de Pring Pontmences __ Part Leet Page i set se O coe Catron Properties window of the permanent queue HP Universal Print Driver technical details This section will cover details regarding the UPD components and behavior Can permanent instances be shared out Yes This is discussed in this column beginning at the top of the page
44. y occur when power cycling the MFP with LDAP Authentication set to Log In At Walk Up The MFP loses contact with the Network Time Protocol NTP server if the IP address changes Current firmware revisions included in the 20060914 08 061 9 firmware bundle Accessory Revision No 2000 sheet input tray Q1891A 0113 Stacker Stapler C8085A 050317 Stacker C8084A 060602 8 Bin Mailbox Q5693A 050316 Multifunction finisher C8088B 041022 Copy Processor Board 0 206 2 1 Scanner Control Board MFP301 11 Analog Fax 2 35i Current firmware updates included in the 08 061 9 firmware bundle HP Multifunction finisher revision 041022 e No update Stapler Stacker revision 050317 e No update Stacker revision 060602 e 13 12 13 error may occur when a sensor does not properly detect a large stack of media in the output bin 8 Bin Mailbox revision 050316 e No update 2000 sheet input tray revision 0113 e No update 26 HP LaserJet MFP updates Intermittent 10 00 YY errors We have discovered an issue that may cause supply e label memory errors to occur on the HP Color LaserJet 9500mfp indicated by 10 00 YY errors These errors are usually caused by the supply However in this situation the 10 00 YY errors are intermittent with the YY portion of the error changing to a different supply each time the error posts Workaround 1 Check the event log for recurring errors If the error is persistent and always indicates the s
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