BDA quickpay 1 00 e
Contents
1. Operating Manual E Market Personnel a skeye quickpay Version 1 00 H FT amp WESSEL The transmission or reproduction of these documents as well as the use and dissemination of their contents is not permitted insofar as this is not expressly allowed Violations will entail claims for damages All rights of patent or utility patent entries are reserved H ft amp Wessel AG 2008 Errors and changes excepted BDA skeye quickpay 1 00 e doc TABLE OF CONTENTS Table of Contents di e o e E 5 1 1 Safety le 5 1 2 Service AUER el EE EEN 5 1 2 1 Contents of the Service Manual sssseeesssesssernnresserrrrrrnnrrsseerrnnrnnnressrrrrnrrnnreseet 5 1 2 2 Safety Instructions and Pictograms eee ceeeeee rara 6 123 Additional E 6 2 Views skeye quickpay sillabe abile 7 2 1 Front View skeye quickpay 8 ina at Sealand le i elle hotteste lla 7 2 2 Interior Views skeye quickpay gt reeet 8 3 Servicingiinstiruetlohs lia 12 3 1 Required Tools and Equipment scans aa asas wa usas aus er live 12 3 1 1 EQUIPMENT hill ibi 12 lee 12 4 Maintenance skeye quickpay rrrrnnnnnnnnnnvvvvnnnnnnnnnnnnnnnnvvnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnn 13 4 1 Opening the skeye quickpay semi desire la yi a ara esdi ken da BM rene mi 13 4 2 Closing the skeye quickpay ss 13 4 3 Mainte2. Tab 1 Maintenance intervals technical maintenance 14 1 00 24 02 2009 MAINTENANCE SKEYE QUICKPAY Connecting and Disconnecting the Power Supply 4 4 Connecting and Disconnecting the Power Supply WARNING Always shut down the application software properly before you disconnect the skeye quickpay as otherwise loss of data can result There are various power supply voltages in the skeye quickpay e 230 V AC e 24V DC Which power supply voltage needs to be disconnected to enable safe working on the corresponding module depends on the work to be conducted The internal 230 V and 24 V supply standard is to be disconnected e when cleaning the thermal head and the rollers e when disconnecting and connecting cable connections e when exchanging the fluorescent lights 1 00 e 24 02 2009 15 I MAINTENANCE SKEYE QUICKPAY Connecting and Disconnecting the Power Supply 4 4 1 Disconnecting the internal Power Supply Standard Procedure e when disconnecting and connecting cable connections e when exchanging the fluorescent lights PC Toggle switch Illus 7 Interior view skeye quickpay positioning of the toggle switch 1 Shut down the application 2 Disconnect the internal power supply 230 and 24 V supply using the toggle switch position 0 4 4 2 Connecting the internal Power Supply Standard 1 Switch the toggle switch to positi
3. on the modules disconnect the power supply Service Manual Explanations Contents of the Service Manual This service manual contains all information required for a smooth operation of the machine 1 00 24 02 2009 5 INTRODUCTION Service Manual Explanations 1 2 2 6 1 00 Safety Instructions and Pictograms Safety instructions are always given in the service manual in the same manner This service manual differentiates between three levels of safety instruction BEWARE A warning symbol of the category BEWARE refers to dangers to the health life of the user e g electric shock or to considerable dangers to the machine e g the machine can be destroyed WARNING A warning symbol of the category WARNING refers to dangers such as for example data loss or to dangers for the machine e g short circuit INSTRUCTION An instruction gives information on the simplified handing of the system machine As for example an instruction concerning the simplified working method by using certain tools or similar Additional Aids Gives another way of solving a task or additional information on a topic Work stages e 24 02 2009 VIEWS SKEYE QUICKPAY Front View skeye quickpay 2 Views skeye quickpay 2 1 Front View skeye quickpay Eyecatcher Warning light TFT module with SC touch sensitive screen Motorised card PIN pad reader Paycard reader Receipt printer Signature p
4. printer forwards until it engages 9 Close the skeye quickpay 20 1 00 24 02 2009 MAINTENANCE SKEYE QUICKPAY Receipt Printer 4 6 3 Periodic Maintenance The printer thermal head and the roller are to be cleaned at least once a year to remove dust etc Depending on the materials used and the surroundings it may be necessary to increase the cleaning intervals Cleaning comprises the following points removing the dust from out of the printer including paper routing sensors etc cleaning the thermal head and roller 4 6 3 1 Cleaning the Thermal Head and Roller If the printing on the receipt becomes indistinct the thermal head needs to be cleaned INSTRUCTION If there is a white line running in a longitudinal direction along the receipt the thermal head is defective The thermal head must be exchanged The thermal head of the thermal printer consists of many heating elements Brief heating of the corresponding heating elements makes points visible on the thermal paper CAUTION Do not touch the thermal head with your fingers This can soil the surfaces which may also be hot The thermal head of the printer must be regularly cleaned after the end of every paper roll is reached in order to prevent dirt burning onto the thermal head 1 Open cover CAUTION Before you start cleaning ensure that you have disconnected the internal power supply 2 Disconnect the internal power supply 3 Release the
5. printer lock and push the printer with housing back to the buffer 4 Open the printer flat to do this push the opening lever firmly downwards see Illus 11 5 Remove the paper from the printing mechanism and the paper feed 6 Remove visible paper residue from the printing mechanism to do this remove the adhering paper dust with a dry brush and vacuum up the paper particles E 1 00 24 02 2009 21 MAINTENANCE SKEYE QUICKPAY Receipt Printer CAUTION Only use isopropyl alcohol or ethanol to clean the thermal head 7 Slightly moisten a non fuzzing microfibre cloth wrapped around your finger with alcohol and use the moistened part to carefully clean the surface of the thermal head Alternatively cleaning can be effected with damp spectacle cleaning cloths 8 Then carefully dry the thermal head using a dry part of the microfibre cloth Printer flap Opening lever Thermal head Illus 12 View of the receipt printer from below with opened printer flap position of the thermal head 9 Close printer flap E 22 1 00 24 02 2009 MAINTENANCE SKEYE QUICKPAY Receipt Printer Toothed Roller wheel Illus 13 View of the receipt printer from below with closed printer flap position of the roller CAUTION 1 Only use non fuzzing microfibre clothes without metallic threads 2 Thoroughly wring out the microfibre cloth as no liquid is to get into the printer 10 The rollers are cleaned with a non fuzz
6. ad Bag rest Lock Base plate Illus 1 front view skeye quickpay 1 00 e 24 02 2009 7 VIEWS SKEYE QUICKPAY Interior Views skeye quickpay 2 2 Interior Views skeye quickpay TFT Fan Card reader TFT power supply unit Receipt printer in service mode Fan PIN pad USB relay card USB to RS232 converter Printer lock PC Terminal box panel Illus 2 Opened skeye quickpay view from rear right side 18 1 00 24 02 2009 VIEWS SKEYE QUICKPAY Interior Views skeye quickpay Motorised card reader Paycard reader Illus 3 Close up interior view showing position of paycard reader and PIN pad 1 00 24 02 2009 9 VIEWS SKEYE QUICKPAY Interior Views skeye quickpay Receipt printer in operating mode PC Toggle switch for the internal voltage a supply Terminal box panel Illus 4 Opened skeye quickpay view from the rear left side 10 1 00 24 02 2009 VIEWS SKEYE QUICKPAY Interior Views skeye quickpay Receipt printer in service mode Printer lock Voltage supply terminal connections Illus 5 Opened skeye quickpay view from front left side 1 00 e 24 02 2009 11 SERVICING INSTRUCTIONS Required Tools and Equipment 3 Servicing Instructions 3 1 Required Tools and Equipment The following aids and tools are required for maintenance of t
7. he checkout terminal 3 1 1 Equipment e Screen cleaner e Non fuzzing soft clean cloths e Microfibre cloths without metallic threads e Isopropyl alcohol HW Order No E17075 e Damp spectacle cleaning cloths e Compressed air spray can HW Order No E17072 e Brushes e Scissors e Cleaning cards for card reader e Mild detergent 3 1 2 Tools No tools are required 12 1 00 24 02 2009 MAINTENANCE SKEYE QUICKPAY Opening the skeye quickpay 4 Maintenance skeye quickpay 4 1 Opening the skeye quickpay 1 Introduce the corresponding key into the visible lock 2 Turn the key approx 30 to the left until it un locks and then fold down the cover panel and open Lock 3 Raise the lever upwards and pull the entire cowling forwards Lever Illus 6 Opening the skeye quickpay 4 2 Closing the skeye quickpay 1 Raise the lever upwards and push the cowling back as far as it will go 2 Insert the cover flap and lock with the key 1 00 24 02 2009 13 MAINTENANCE SKEYE QUICKPAY Maintenance Intervals 4 3 Maintenance Intervals Explanation of the interval abbreviations R as required M during every maintenance work 1 12 months Module and activity Chapter Eyecatcher clean 6 471 Card reader check for soiling Card reader clean the reading contacts with a cleaning card e 47 Clean TFT display module and touch sensitive screen Ge RR EE
8. ing cloth slightly moistened with a mild detergent During cleaning use the toothed wheel to turn the roller slowly 11 Rub the roller clean with a dry non fuzzing microfibre cloth 12 Reconnect the internal power supply 13 Insert the paper into the paper feed The paper is drawn in automatically 14 Push the housing with the printer forwards until it engages 1 00 24 02 2009 23 MAINTENANCE SKEYE QUICKPAY Eyecatcher 4 7 Eyecatcher 4 7 1 Cleaning the Eyecatcher The eyecatcher is cleaned with a standard screen cleaner and a soft clean non fuzzing cloth 4 8 Card Reader 4 8 1 Cleaning the Card Reader The card reader needs regular cleaning The contacts of the card reader can become soiled by the insertion of other objects The card reader should therefore be checked for soiling and cleaned as part of every maintenance work lt CAUTION Use compressed air and a cleaning card to clean the contacts of the card reader gt Insert the cleaning card several times through the acceptance slot of the card reader Repeat the procedure if necessary 4 9 TFT Module and Touch sensitive Screen 4 9 1 Cleaning the TFT Display The TFT display module is an active liquid crystal display LCD TFT stands for Thin Film Transistor The TFT display is cleaned using a standard screen cleaner CAUTION The TFT display is only to be cleaned with a screen cleaner Otherwise the TFT surface will be destroyed 1 C
9. ipt Printer Cable for the paper end oa sensor Axle Illus 10 Head on view of the paper roll holder 5 Fold the left side wall of the paper roll holder downwards to do this press the pin slightly upwards 6 Remove the paper reel of the old roll from the axle 7 Insert the new paper roll onto the axle paying attention to the paper alignment see Illus 8 8 Fold the left side wall of the paper roll holder back up O O x The paper must be cut straight I 1 and must not be creased or torn 9 Pass the paper under the paper tensioner and insert the paper horizontally into the paper feed The paper is drawn in automatically 10 Push the housing with the printer forwards until it engages 11 Close the skeye quickpay 1 00 24 02 2009 19 MAINTENANCE SKEYE QUICKPAY Receipt Printer 4 6 2 Removing a Paper Blockage 1 Openthe machine 2 Release the printer lock and pull out the printer back to the buffer Printer flap Opening lever Illus 11 Front view of receipt printer 3 Open the printer flap to do this push the opening lever firmly upwards 4 Remove the paper from the printing mechanism and the paper feed 5 Closethe printer flap until it engages 6 Cutthe paper in a horizontal line 7 Pass the paper under the paper tensioner and insert in the paper feed The paper is drawn in automatically 8 Push the housing with the
10. lean the TFT display with a screen cleaner and a soft clean non fuzzing cloth Sr To protect the surface please clean the TFT display using a vertical cleaning motion 24 1 00 24 02 2009 5 1 Appendix Manufacturer s Address H ft amp Wessel AG Rotenburger Str 20 30659 Hannover Tel 49 0 511 6102 0 Fax 49 0 511 6102 411 www hoeft wessel de info hoeft wessel de APPENDIX Manufacturer s Address Service Line 49 0 1803 23 28 29 for the whole of Germany at the time of going to print 0 09 EUR a min 1 00 e 24 02 2009 25 INDEX 26 Index q Card reader cleaning 25 SE 2 equipment 12 Eyecatcher cleaning 24 o housing cleaning 17 internal power supply connecting 16 disconnecting 16 maintenance intervals 14 manufacturer s address 26 1 00 e 24 02 2009 R receipt printer cleaning thermal head and roller 21 inserting a paper roll 18 periodic maintenance 21 removing paper blockage 20 S safety instructions in general 5 skeye quickpay cleaning 17 closing 13 front view 7 interior view 8 9 10 11 opening 13 power supply voltage 15 NE le TFT module cleaning 25 tools 12 NOTES 7 Notes 1 00 24 02 2009 27 NOTES 28 1 00 e 24 02 2009
11. nance Jee 14 4 4 Connecting and Disconnecting the Power Supply sssssssserssesssssererrrrrrsserererrnneessee 15 4 4 1 Disconnecting the internal Power Supply Standard 16 4 4 2 Connecting the internal Power Supply Standard 16 4 5 PIOUSING SAA 17 4 5 1 Cleaning the Outer Housing kime benli bla lal silen ll ll nee 17 4 6 Receipt Gel 18 4 6 1 Inserting a Paper O L esasi emilen bek di ali a Dak mill dane dek ilmi da Selam denedi 18 4 6 2 Removing a Paper Blockage 20 4 6 3 Periodic Maintenance 21 4 6 3 1 Cleaning the Thermal Head and Roller eo 21 4 7 Se VE 24 4 7 1 Cleaning the Eyecatcher ss 24 4 8 Card Ke ia ao 24 4 8 1 Cleaning the Card Reader usentralt 24 4 9 TFT Module and Touch sensitive Screen 24 494 Cleaning the TFT Display ccs sa RS ia 24 D e ge ee in lina ipo ARR ibi ii iaia nos er KE 25 1 00 e 24 02 2009 3 TABLE OF CONTENTS 5 1 ManufacturersAddress aaa a r a an 6 Index E 7 Notes 4 1 00 24 02 2009 1 1 1 2 1 2 1 INTRODUCTION Safety Instructions Introduction Safety Instructions e Maintenance is only to be carried out by authorised and trained personnel e Before you conduct maintenance work on the machine read the corresponding chapters of this manual and observe the specific instructions indicated e The operating voltage of the machine is 230 volts When working
12. on I 16 1 00 24 02 2009 MAINTENANCE SKEYE QUICKPAY Housing 4 5 Housing 4 5 1 Cleaning the Outer Housing Slight soiling can be removed by using a damp cloth and a mild lipolytic cleaner e g dishwasher liquid More stubborn soiling can be removed with a cloth and isopropyl alcohol WARNING When using isopropyl alcohol observe the manufacturer s instructions on the packaging Please dispose of the cloths used in accordance with safety regulations risk of fire 1 00 e 24 02 2009 17 MAINTENANCE SKEYE QUICKPAY Receipt Printer 4 6 Receipt Printer 4 6 1 Inserting a Paper Roll How the paper is rolled determines how it is inserted into the printer If the printable side of the paper roll is located e On the outside the roll is to be inserted counter clockwise see Illus 8 e On the inside the roll is to be inserted clockwise 1 Open housing Printing mechanism Paper roll Paper roll Paper tensioner Printer lock Illus 8 Right hand side view of the receipt printer 2 Unlock the printer and push the printer back to the buffer Printer flap Opening lid Illus 9 Front view of the receipt printer 3 Open the printer flap to do this firmly press the opening lever upwards 4 Remove the paper from the printing mechanism and the paper feed 18 1 00 24 02 2009 Paper tensioner Left side wall S gt ly MAINTENANCE SKEYE QUICKPAY Rece
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