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May 2015

1. May 2015 SUBARU mi Subaru Service and Technical Support Line Newsletter 2015 Subaru of America Inc All rights reserved ARTICLE April STIS New Releases QMR of the Month New Required Detail Fields Established for Claims Submissions Explanation of New Required Fields in Quality Monitoring Report QMR QMR of the Month Award Presentation What s That Green Stuff under the Master Cylinder Reservoir Cae caer cea teneea neaese seen aeee 2 DTC Diagnosis and Related Wiring Harness Checks Remote Engine Start RES Inoperative No Response from Remote on Push Button Smart Start Models Memorial Day Monday May 25 2015 Independence Day Friday July 3 2015 Labor Day Monday September 7 2015 c QMR OF THE MONTH We are pleased to announce this month s winner of QMR of the Month Wilson Mitcham from O Brien Subaru of Fort Myers in Fort Myers FL Wilson submitted a very detailed QMR on his diagnosis and repair of a 2015 Outback with P0171 P0174 He started his diagnosis by reviewing and saving the DTCs and related FFD After reviewing the Service Manual troubleshooting for these codes Wilson viewed the SSMIII data and found the short term fuel trims for bank 1 and bank 2 were at 35 He immediately started looking for a source of unmetered air After removal of the engine cover he was able to detect a hissing sound from the intake manifold Inspecting further he applied a slight
2. on the repair order hard copy or in the ERO notes so it is available to the Warranty Administrator for use as part of their claim entry NOTE All numbers listed below are for the assembly or programming logic BEING INSTALLED into the vehicle The NEW CID number for Engine Control Module replacement and or reprogramming The NEW CID number for Transmission Control Module replacement and or reprogramming The NEW CID number for Hybrid Powertrain Control Unit replacement and or reprogramming The NEW CID number for Drive Motor Control Module replacement and or reprogramming The NEW CID number for Battery Energy Control Module replacement and or reprogramming In addition the serial numbers for all replacement engine assemblies long blocks and short blocks new and remanufactured along with Serial numbers for all replacement transmissions MT AT and CVT new and remanufactured must also be recorded and entered 06 WHAT S THAT GREEN STUFF UNDER THE MASTER CYLINDER RESERVOIR CAP We have received a small number of inquiries regarding a greenish substance found when removing the brake master cylinder fluid reservoir cap This substance results from a natural reaction between the copper coating applied to the inside of the brake lines during manufacturing and a chemical compound called Triasole C H N which exists naturally in brake fluid When these two substances contact each other Cupric Benzotriazol C H N Cu results which is gr
3. those technicians of conditions that may occur in some vehicles or to excellence in Environmental Management provide information that could assist in the proper servicing of the vehicle Properly trained Systems Please recycle or dispose of technicians have the equipment tools safety instructions and know how to do the job correctly automotive products in a manner that is and safely If a condition is described DO NOT assume that your vehicle has or will have that friendly to our environment and in accordance condition Impreza Legacy Justy Loyale Outback Forester Subaru SVX WRX WRX STI with all local state and federal laws and L L Bean Baja Tribeca BRZ XV Crosstrek and Quality Driven are Registered Trademarks regulations QUALITY DRIVEN SERVICE May 2015 TechTIPS o1 NEW REQUIRED DETAIL FIELDS ESTABLISHED FOR CLAIMS SUBMISSIONS The purpose of this article is to reiterate information released February 3 2015 via Subarunet Beginning February 16 2015 additional requirements were added for claim submission of the repairs listed below While Calibration Identification CID numbers and serial numbers have always been required information on the repair order as part of any repair documentation this information is now a required entry for claim for reimbursement This required information must be entered in the Misc Detail field of any related claim submission Technicians are reminded to document this information
4. The parking lights tum on Drm Tara mihn fs Praia M Haahi Ja ahenwards o1 QMR OF THE MONTH AWARD PRESENTATION As part of our enhanced QMR of the Month recognition program we will be including a photo whenever available of the recipient s award presentation in TIPS The award winner selected from QMR of the Month submissions received during April is Wilson Mitcham from O Brien Subaru of Fort Myers in Fort Myers FL Wilson is shown below after receiving his new iPad mini from I to r O Brien Subaru Service Advisor Pete Followell April s Winner Wilson Mitcham SOA Field Service Engineer Brent Roberts and O Brien Subaru Service Director Jim Haag May 2015 TechTIPS Page 6 APRIL STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE Accessory Installation XV Crosstrek Trailer Hitch Harness H771SFJ000 Guide H771SFJ000 28 Apr 15 H501SCAO001 stenavon Auto Dimming Mirror with Compass 28 Apr 15 H501SCA101 Accessory Installation Auto Dimming Mirror with Compass 28 Apr 15 Guide and Homelink HOO1SFJ601 Accessory Installation Remote Engine Starter Turn Key 28 Apr 15 Guide Start MSA5T1559A Service Manual Full 2019MY WRX and WRX STI Body 24 Apr 15 Repair Manual E7210FJ400 Accessory Installation ST Roof Spoiler 24 Apr 15 Guide C1010SG100 Installation STI Shift Knob CVT 24 Apr 15 02 160 15 Technical Service Revised Cylinder Block Mea
5. ce of each of these areas it is critical aan Sua that each of them be marked correctly with a simple YES or NO to indicate if they apply to the new report or not DTC Codes Technicians Findings and Repair To address these fields in each case the reporter only needs to ask themselves a few simple questions Mext Cancel Clear e What did the customer report or say e Did the customer report an accident occurred as a result of this condition The accident box must be marked as YES e Did the customer report a fire as a result of this condition The fire box must be marked as YES e Did the customer report an injury as a result of this condition The injury box must be marked as YES e Did the customer report that the vehicle rolled over as a result of this condition The rollover box must be marked as YES e Has a human death been reported as a result of this condition The death box must be marked as YES If you submit a QMR with any of these boxes marked as YES you MUST open a case with Subaru Customer Retailer Services CRS and submit an Urgent Request for Customer Assistance URFCA at the same time This ensures official notification of SOA has occurred The URFCA form may be entered online or printed and faxed It is found in the Customer Retailer Services area of Subarunet If the answers to all the questions listed here are NO then these boxes must be marked as NO It s that simple If any of these boxe
6. eenish in color The actual particles of this substance are very small and have no impact on brake system performance or durability Now you know May 2015 TechTIPS Page 2 07 DTC DIAGNOSIS AND RELATED WIRING HARNESS CHECKS When troubleshooting DTCs the diagnosis almost always involves harness and electrical connector pin checks for resistance voltage continuity to ground short etc When using STIS if you look up the DTC s diagnostics from the Online Reference tab Publication Type Service Manual Full your result will be the pdf version of the Service Manual Although a basic overview of the affected wiring is provided not all of the connectors utilized in the circuit are identified For the purpose of this article we will use the DTC example C1957 The Service Manual Full search result of the circuit for C1957 is pictured below Diagnostic Procedure with Diagnostic Trouble Code DTC YEMLE DY MAMECS OONTAGL WOO ELAGE THO AV OTC C1957 LH ACTUATOR CIRCUIT ABNORMAL righ DETECTING CONDITION gt A haul a detected if te mole onii mich eure chine Ihe moot Opera A Gaull a Getiecied ff the molor cipul or harms is open or shoried TROUBLE SYMPTOM Parking brake heen oo moj open WIRING DIAGRAM NOTE For the coupling connector mier to WIRING SYSTEM Parking brais brake fluid level warning Egh synem Fel so WIS Parking Brake Brake Fluid Lava Warming Light System The affected compone
7. he DTC to set WTHOUT AGATION ADE WITH WARATA MAG ATION Leal In conclusion if you are not already doing so get in the habit of using the html version of the Service Manual especially when diagnosing a potential wiring concern When the diagnostic trouble chart dictates pin checks to perform always access the related wiring diagram from the html version of the Service Manual This way you have the complete picture of the circuit being diagnosed If you must use the PDF version always remember to manually check the Wiring Section for the appropriate wiring diagram s in order to get a comprehensive overview of the circuit s you are working with May 2015 TechTIPS Page 4 o1 EXPLANATION OF NEW REQUIRED FIELDS IN QUALITY MONITORING REPORT QMR Recently you may have noticed some new E TERN fields have been added to the Electronic Quality Monitoring Report QMR submission Neko EE TEEN PEA EERE form These additional fields are part of a new ET itis enhanced reporting program implemented ip oo by SOA enabling retailers to report concerns Engine Trans Hileage Fail Code Failure Date Technician Duplicated Condition which significantly affect our customers with E Failed Part 2 RO Number Rellaver Fire Accident Injury Death 7 7 7 T 7 greater urgency and consistency These are all required fields for any Quality Monitoring Report submitted to SOA Due to the amirinin riii oprla Eni significan
8. mist of aerosol to various areas of the intake until noting a change in the short term fuel trim readings This change was noted as he tested in the area of the throttle body At this point he removed the throttle body from the intake manifold and found the gasket between the two was deformed and damaged After replacement of the gasket and clearing the ECM memory the fuel trims returned to expected levels Due to the unusual nature of the failure Wilson contacted the SOA Technical Helpline to immediately notify SOA of this unusual condition In addition he filed a QMR with photos of the gasket and the conditions of the surrounding components along with the electronic data he collected during his diagnosis In appreciation for going the extra mile and sharing his experience with us in hopes of improving product quality Wilson will be receiving the following from his FSE An Apple iPad Mini tablet with a custom Subaru Confidence in Motion case Any Subaru Service Technician can participate in QMR of the Month See the February 2013 TechTIPS for full details You may see your name here in a future TechTIPS CAUTION VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS SUBARU OF AMERICA INC IS a SUBARU COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS ISO 14001 COMPLIANT The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY Articles ISO 14001 is the international standard for are written to inform
9. nts are identified as are the connectors at the ends of the harness but nothing in between This is a very good reason to always use the html version of the Service Manual accessible by utilizing the Service Diagnostics tab then plugging in your particular vehicle data as prompted The result below looks quite different and contains a very important link to additional related component information not provided in the PDF version VLELILLE DY MABILS La Roe TH i PLLA RS ILS T hai aire wrtli LAG bo SE Pore tit a ih DT Cits LH ACTUATOR CIRCUIT ABNORMAL are eee ie varia eara a ere rao Celle ere ae ere oe E W iin maher rimus m hare in opan it thare mmowsLe SYMPTOM iE AP barpa WTRIG DLAGRAM HOTE Tar The taling enact Peler tf WRN ig Garting brita Brote Nuad feel wares ligt wri i CONTINUED ON THE NEXT PAGE May 2015 TechTIPS Page 3 07 DTC DIAGNOSIS AND RELATED WIRING HARNESS CHECKS Continued When clicking on the link you will be taken to the additional harness connector information contained in the Wiring System section of the Service Manual As you can see this information provides additional detail of the harness and connectors necessary to perform a complete diagnosis of the circuits related to the DTC In this example there are 3 connectors in the related harness between the calipers and VDC Control Module not shown in the 2 previous screen shots which could conceivably be the source of a poor connection causing t
10. or use in future issues of TechTIPS Make sure that if you e mail us you place in the subject line of your e mail For TechTIPS Newsletter Thank you MODEL YEAR VIN Description of situation encountered Your suggestion for repair procedure product improvements etc Please attach separate sheets if necessary You may also want to include Service Manual diagrams or references or your own drawings to assist in describing your suggestion All information submitted becomes the property of Subaru of America Inc Permission is granted to Subaru of America Inc to print your name and suggestions in TechTIPS and other Subaru of America Inc publications Mail items to PO Box 6000 Cherry Hill NJ 08034 6000 Your Name Signature Dealer s Name City Date Dealer Code SU BARU TECH LIN Monday Thursday 8 30 am to 7 30 pm Hours of Operation Friday 10 30 am to 5 pm and Saturday 9 am to 3 pm May 2015 TechTIPS Page 9
11. s are marked incorrectly through mistake omission or as a result of later information always update your QMR submission with the new details immediately Please direct any questions to your Field Service Engineer FSE May 2015 TechTIPS Page 5 REMOTE ENGINE START RES INOPERATIVE NO RESPONSE FROM REMOTE ON PUSH BUTTON SMART START MODELS If you receive a customer concern of their RES system not working and no response from the remote the condition could likely be a result of operator error Go to the vehicle with the customer and have them demonstrate their concern for you Pay close attention to the cadence they use when pressing the LOCK button on the remote If they are not pressing the LOCK button exactly as described in the table below press and release the LOCK button twice within 2 seconds then hold the button down for more than 3 seconds on the third press the RES system will not operate This table was copied from pg 21 of the Installation Instructions included with RES kit p n HOO1SAL800 designed for 2015MY Legacy and Outback push button start Smart vehicles T m commanmn pant cheapo open ae Press the LOCK button of the ican erry vehicle s remote twice within two The hom sounds once seconds then press and hold the The Engine starts LOCK button for more than three After the engine starts the seconds horn sounds anoa and the Check C page 26 By f AY f parking lights flash once ocka
12. suring 23 Apr 15 Bulletin Procedures H4510FJ150 COSSO Installation Impreza Fog Lamp Kit 23 Apr 15 07 90 15 an SENICE DTC B2350 for SRVD System 22 Apr 15 Technical Service 12 183 15 Rear Gate Stay Replacements 21 Apr 15 Bulletin 02 161 15 Technical Service New Installation Procedure for Front 16 Apr 15 Bulletin Crankshaft Oil Seal May 2015 TechTIPS CONTINUED ON THE NEXT PAGE Page 7 APRIL STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE MSA5M1503A_ Owner Manual 2015MY Forester Owner s Manual 14 Apr 15 MSA5P0136C Technician Reference Supplemental Restraint System SRS 13 Apr 15 Booklet Module 604 December 2014 Accessory Installation Powered Subwoofer Installation poster Guide Instructions ApS 15 1481 15 Technical Service Popping Sound Heard From 9 Apr 15 Bulletin Speakers TIPS0415 TechTIPS NewsLetter 2015 April TechTIPS Newsletter 7 Apr 15 18 180 15 Service vanua Service Manual Corrections 1 Apr 15 Correction Accessory Installation Guide Be sure to always check the What s New section on STIS for any updated or recently released information that may not be listed here J1010FJ010 Sport Mesh Grille 1 Apr 15 All revised publications are highlighted in yellow May 2015 TechTIPS Page 8 NOW YOU CAN E MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS T0 TECH SUBARU COM This is your chance to offer suggestions f

May 2015

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