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E7xE-04 SUSPENSION ELLIPTICAL SERVICE MANUAL

1. 16 6 3 Engineering Mode Statistics 17 6 4 Engineering Mode Errors dn 17 6 5 Engineering Mode Clubs 18 6 6 Engineering Mode Club ID 18 6 7 Engineering Mode Other 19 CHAPTER 7 SERVICE MODE 7 1 Service Mode Overview Ne 20 7 2 Service Mode Stup aD e a dn daa da Cua 21 7 3 Service Mode Test Tab ard drasse Sen 22 7 4 Service Mode Log ender dansa indre 23 7 5 Service Mode Date Time 23 CHAPTER 8 TROUBLESHOOTING 8 1 Electrical vaare Ne 24 8 2 ECB LED Jer eee 28 8 3 ECB WInMmdConmeds 29 8 4 Troubleshooting MAD ebrei vices Pri Qua du verae ira vr Tut pa bue 30 8 5 Troubleshooting SE Mor OZ B0 soot ethos endete edente AGR 31 8 6 Troubleshooting FOR 32 8 7 Troubleshooting Error ZB A 33 8 8 Troubleshooting Emor V2AB ale 34 8 9 Troubleshooting EAT MAG e Pu Eun e Dre 35 8 10 Troubleshooting No Resistance 5 36 8 11 Troubleshootin
2. FIGUREA __ FIGURE B 6 Turn the screw until the head is close to the drive axle Figure C 7 Use a hammer to hit the screw until the drive axle assembly is loose in the frame and remove it Figure D FIGURE C FIGURE D 8 Install the tool into the hole in the frame Figure E 9 Use a rubber mallet to hit the end of the tool until the bearing can be removed from the frame Figure F FIGURE E FIGURE F 53 CHAPTER 9 PART REPLACEMENT GUIDE 9 8 DRIVE AXLE SET REPLACEMENT CONTINUED 10 The drive axle should have come with an iron plate installed Figure FIGURE G FIGURE H 12 Slide the drive axle assembly into the frame from the right side Install the bearing cap portion of the tool into the left side of the frame Figure I 13 Mount the other tool from Figure H behind the bearing cap portion of the tool Use the M10 x 65L screw with a washer and a nut to attach the tool to the drive axle Figure J FIGURE I FIGURE J 14 Turn the screw at least 4 full revolutions into the drive axle Then turn the nut until it is close to the cup portion of the tool Figure K 15 Use a wrench to hold the screw then turn the nut to pull the drive axle into the frame Figure L FIGURE K FIGURE L 54 CHAPTER 9 PART REPLACEMENT GUIDE 9 8 DRIVE AXLE SET REPLACEMENT CONTINUED 16 Turn the nut until the iron plate is close to the frame on the right side Figure M 17 Remove the tools
3. Soup r PS ETas 03 10 has Ha E7xe 02 F All elliptical trainers should be set for this E7xe 03 F This is for the suspension elliptical model model if rollers tracks are present that has no rollers tracks SERVICE MODE FUNCTION amp DEFAULTS DESCRIPTIONS Setup Machine Type Default Elliptical This option selects the current model Serial Number This option displays the serial number of the console and frame Accumulated Distance This option displays the accumulated workout distance since production Accumulated Time This option displays the accumulated workout time since production Show Service on Boot Factory Setting Only 21 CHAPTER 7 SERVICE MODE 7 3 SERVICE MODE TEST TAB 22 SERVICE MODE E7xe 02 C Keypad Old keypad Includes Quick Start Key Service Mode E7xe 03 C Keypad Old keypad Does NOT Includes Quick Start Key amp DEFAULTS DESCRIPTIONS Keypad This option is for a keypad test Touch Calibration This option allows for touch calibration of the console Follow the cross mark and touch the screen to catch After 5 positions are tested touch the center of the screen to exit this test Keypad Type This option sets the keypad type for the console Quick Start or No Quick Start or LAM Radio Test This option will test the radio signal for function N A CHAPTER 7 SERVICE MODE 7 4 SERVICE MODE LOG TAB Servic
4. 2 SOLUTION 1 Check if the console machine type is matched with the correct frame in Engineering Mode Remarks There are two types of E5x F as below each with different machine type in setting Machine type is E5x 02 Machine type is E5x 03 FIGURE A FIGURE B CHAPTER 8 TROUBLESHOOTING 8 9 TROUBLESHOOTING ERROR 01AC ERROR CODE 01AC 1 SYMPTOM Resistance over current 2 SOLUTION 1 Check the resistance coming out of the resistor Figure A the resistance value is under 8 ohms replace the power resistor f the resistance value is over 8 ohms replace the LCB FIGURE A 35 36 CHAPTER 8 TROUBLESHOOTING 8 10 TROUBLESHOOTING NO RESISTANCE ISSUES NO RESISTANCE TROUBLESHOOTING 1 SYMPTOM No resistance 2 SOLUTION 1 Check the power resistance wire connection between the power resistor and LCB Figure A 2 Check the resistance coming out of the resistor Figure A the resistance value is under 8 ohms replace the power resistor the resistance value is over 8 ohms replace the FIGURE A FIGURE B CHAPTER 8 TROUBLESHOOTING 8 11 TROUBLESHOOTING TOUCH PAD ISSUES ALL OR SOME OF THE FUNCTION KEYS DO NOT RESPOND POSSIBLE CAUSES 1 The touch pad is not calibrated properly 2 The is damaged SOLUTION 1 Perform a touch pad calibration in Service Mode Press ENTER 3 0 0 1 ENTER on the lower number keypad b Press
5. 7 04 SUSPENSION ELLIPTICAL SERVICE MANUAL TABLE OF CONTENTS CHAPTER 1 SERIAL NUMBER LOCATION 1 CHAPTER 2 IMPORTANT SAFETY INSTRUCTIONS 2 1 Read and Save These Instruction toad ura e veg Uber ra mates 3 2 2 Electrical Requirements savne NG 4 CHAPTER 3 PREVENTATIVE MAINTENANCE 3 1 Recommended Cleaning TIPS 2 2 mea Eu rb VER Mp Ga 5 3 2 Check tor Damaged Faris Luse 5 3 3 Care and Maintenance Instructions 2 ener 6 3 4 Touch Screen Care e Cleaning ede ao spar nad ete a apetece se od 7 CHAPTER 4 CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4 1 Console Description nennen nnne nnns nans nnns nnn nna rn 8 4 2 Workout Setup 9 CHAPTER 5 MANAGER MODE 5 1 Manager Mode OVervieW 10 5 2 Manager Mode About ber pas tese edid 11 5 3 Manager Mode Time Tiberen de D erue RH ens 12 5 4 Manager Mode Defaults Tab sees nnne nnne nnns 12 5 5 Manager TV Tab ras 13 5 6 Manager Mode Language Tab pp 14 5 7 Manager Mode sissen a A sten 15 CHAPTER 6 ENGINEERING MODE 6 1 Engineering Mode ODVvervieW pp 16 6 2 Engineering Mode Calibration
6. If the unit has the LMM board the CSafe board the CSafe Model should be set for Off even if Model should be set for On The Suspension Style the MMM console is replaced Elliptical uses this console E7xe 04 C If the unit has the LAM console the console cover back will have holes for ventilation the CSafe Model should be set for LAM MANAGER MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED About Serial Number This option displays the serial number of the Cannot be modified platform and console See Service Mode to edit the serial numbers Accumulated Distance Total distance on the unit since production Cannot be modified Accumulated Time Total time on the unit since production Cannot be modified Software Versions Cannot be modified Out of Order This option allows the club to show the unit On Off Default Off out of order if an error is present CSafe Model This option controls whether the console is LMM MMM LAM Fitlinxx compatible CHAPTER 5 MANAGER MODE 5 3 MANAGER MODE TIME TAB Manager Mode Te E man MANAGER MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED Time Max Time Default 60 Minutes This option allows the club to set the maximum workout Maximum 99 Minutes duration limits during peak and non peak hours Minimum 5 Minutes Default Time Default 30 Minutes This option controls the default program time Max Max Time Min 5 Min Pause Time Default 5 Minutes
7. FIGURE A 4 Remove the 2 screws holding the LCB to the frame Figure B FIGURE B 5 Reverse Steps 1 4 to install a new LCB 6 Test the Suspension Elliptical for function as outlined in Section 9 21 47 CHAPTER 9 PART REPLACEMENT GUIDE 9 4 GENERATOR REPLACEMENT 1 Turn off power and disconnect the cord from the machine 2 Remove the front disks as outlined in Section 9 1 3 Remove the front shrouds as outlined in Section 9 2 4 Cut the cable tie holding the cable to the frame Figure A 5 Unplug the power cable connector of the generator Figure B FIGURE B 6 Loosen the nut holding the generator to the frame Figure C 7 Remove the three screws from the generator bracket Figure D FIGURE 48 CHAPTER 9 PART REPLACEMENT GUIDE 9 4 GENERATOR REPLACEMENT CONTINUED 8 Remove the nut from the other side of the generator bracket Figure E 9 Loosen and remove the generator belt Figure F FIGURE E FIGURE F 10 Remove the generator from the frame 11 Reverse Steps 1 10 to install a new generator Re install the belts as outlined in Section 9 5 NOTE The 3 screws removed in Step 7 should be torqued to 8 N m and the nut from Step 8 to 40 N m 12 Test the Suspension Elliptical for function as outlined in Section 9 21 49 CHAPTER 9 PART REPLACEMENT GUIDE 9 5 GENERATOR BELT REPLACEMENT 1 Turn off the power and disconnect the cord from the machine 2 Remove the
8. 11 1 SOFTWARE UPGRADE PROCEDURE An AC power cord is required to update software in the field Plug in the unit prior to beginning the update procedure All plug ins must be removed prior to updating software for example IPod can be connected Do not use the console while an update is in process f VA is installed on the console wait until the Virtual Active icon on the standard display picture turns red prior to updating the software 1 Five files should be present on the USB drive These are DrummuDeploy cab NK IO XXX updateL MM confige and Extract CE 2 Turn on the power to the suspension elliptical wait until the standard display picture has been come up Figure A 2 Enter Manager Mode by pressing ENTER 1 0 0 1 ENTER on the lower keypad 3 Record the Accumulated Mileage Accumulated Time and Serial Number NOTE The information can be lost during the update procedure and should be recorded so that the information can be entered into the newly updated console 4 Press the HOME key to return to the standard display picture 5 Wait until the Virtual Active icon turns RED Insert the USB Drive into the USB port in the console Figure B FIGURE A FIGURE B 6 After a few seconds the suspension elliptical will auto run the upgrade processing The achieved percentage of the scheduled process will be displayed in the bottom right corner of the display Figure C 7 When the update is complete the displ
9. Link Arm ISeplacelmie aede ana elem 65 Swing ratis Goat 66 Vertical Stabilizer 67 Incline Arm Cover Replacement 68 Handlebar Service Replacement 69 Testing the Suspension 4 2 70 CHAPTER 10 EXPLODED DIAGRAMS Suspension Elliptical Specifications 71 Assembly aa 72 Suspension Elliptical Assembly Steps 73 Leveling the Suspension 85 TV Programming stellis uta ace asc M dude toad 86 CHAPTER 11 SOFTWARE UPGRADE PROCEDURE Software Upgrade 88 CHAPTER 1 SERIAL NUMBER LOCATION 1 1 SERIAL NUMBER LOCATION SERIAL NUMBER LOCATION CHAPTER 1 SERIAL NUMBER LOCATION 1 1 SERIAL NUMBER LOCATION CONTINUED CONSOLE SERIAL NUMBER LOCATION CONSOLE SERIAL NUMBER LOCATION CHAPTER 2 IMPORTANT SAFETY INSTRUCTIONS 2 1 READ AND SAVE THESE INSTRUCTIONS This Suspension Elliptical is intended for commercial use To ensure CAUTION you experience chest pains nausea dizziness or your safety and protect the equipment read all instructions before shortness of breath stop exercising immediately and consult operating the MATRIX Suspension Elliptical your physician before continui
10. Minimum 1 Remove TV volume This option controls the default remove TV Maximum 15 Default 15 volume on start up Minimum 1 13 14 CHAPTER 5 MANAGER MODE 5 6 MANAGER MODE LANGUAGE TAB tain Fisy las Specific Ni cl Language Select Language MANAGER MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED _ Language Select default language This option allows the user to select a flag for a N A specific language LANGUAGE FLAG UNIT LANGUAGE FLAG LANGUAGE German Italian Japanese French CHAPTER 5 MANAGER MODE 5 7 MANAGER MODE ABOUT TAB Manager Mode ENGINEERING MODE FUNCTION amp DEFAULTS DESCRIPTIONS Other Asset Management This option allows fitness clubs to collect workout On or Off Default Off data to a PC Virtual Active This option control the Virtual Active function On or Off Default Off 15 16 CHAPTER 6 ENGINEERING MODE 6 1 ENGINEERING MODE OVERVIEW The Engineering Mode allows the club owner to keep track of the technical settings and error history for the Suspension Elliptical 1 To enter Engineering Mode press ENTER 2 0 0 1 ENTER on the lower display Engineering Mode will appear on the display Figure A 2 Follow the prompts to change the desired setting 3 Press the ENTER key once the desired setting is correct to save 4 Press HOME to return to normal operation NOTE setting has been changed the unit and console power
11. SOLUTION 1 Check the connection of the console cable at the UCB and Also check the console cable for damage replace as needed 2 If the console cable connections are good the issue is likely with the UCB Replace the console 3 If the console does not resolve the issue replace the LCB FIGURE A m FIGURE B 31 32 CHAPTER 8 TROUBLESHOOTING 8 6 TROUBLESHOOTING ERROR 0248 ERROR CODE 0248 1 SYMPTOM 0248 Battery disconnection or fail When the power is on LCB battery voltage is less than 6 2 SOLUTION 1 Check the battery wire connection between the battery and LCB Figure A 2 Check the battery voltage Figure B if it is less than 6 VAG replace the battery 3 If battery voltage is more than 6 VAC replace the LCB FIGURE FIGURE B CHAPTER 8 TROUBLESHOOTING 8 7 TROUBLESHOOTING ERROR 02B4 ERROR CODE 02B4 1 SYMPTOM 02B4 Resistance type error 2 SOLUTION 1 Check if the machine has the correct resistance system resistor or ECB Figures A amp B 2 Check if the console is matched with the correct frame and that the Machine Type is set correctly in Engineering Mode 3 Replace the LCB 4 Replace the console Resistor use on HUREA5x frame ECB use on SC5x frame and EP84 ECB system E5x FIGURE FIGURE B 33 34 CHAPTER 8 TROUBLESHOOTING 8 8 TROUBLESHOOTING ERROR 02AB ERROR CODE 02AB 1 SYMPTOM 02AB Machine type error
12. This option controls the default pause time Max 10 Min Min 1 Min 5 4 MANAGER MODE DEFAULTS TAB Manager Mode Default L se MANAGER MODE FUNCTION amp DEFAULTS DESCRIPTION MODIFED Defaults Level Default 1 This option controls the default program level Max 1 Min 20 Age Default 30 This option controls the default user s age used in the target HR Maximum 100 calculations Minimum 10 Weight Default 150 Ibs This option controls the default weight used in the calorie Maximum 400 Ibs 182 kg 68 kg calculations Displayed in pounds or kilograms Minimum 50 Ibs 22 kg Gender Default Male Setting the user as Male or Female Male or Female Key Sound Default Yes This option allows different sounds to be chosen for the keypad Yes or No 12 CHAPTER 5 MANAGER MODE 5 5 MANAGER MODE TV TAB hl anager Mode Default Channel MANAGER MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED Default Channel This option controls the default TV channel Channels 1 999 Default 3 on start up Default Volume This option controls the default TV volume Maximum 17 Default 5 on start up Minimum 1 Tuner Available Default Yes This option controls the default TV function This option sets the TV tuner function On Off Remove TV This option controls the remote TV function NO or YES Default No Remove TV channel This option controls the default remove TV Maximum 37 Default 1 channel on start up
13. from Matrix part ZMS4001374 DAILY 1 Wipe down the unit after each use with a mild dish soap and water mixture NOTE Spray the soap water mixture onto the cloth NEVER spray directly onto the equipment We recommend that you do NOT allow customers to use spray bottles to clean the equipment If the cleaner is sprayed directly on the equipment or over spray is present it may cause your equipment to rust and or cause damage to con sole overlays WEEKLY 1 With a clean dry 100 lint free cloth and water soap mixture wipe down the entire frame so it is free of dust dirt and sweat 2 With a clean dry 100 lint free cloth and water soap mixture wipe down the entire console area including the hand grips and hand rails 3 Use a computer screen cleaner or LCD LED screen cleaner on the touch portion of the console MONTHLY 1 Vacuum under and around the Elliptical Trainer If you need to move it unplug the unit first 2 Vacuum debris out of the foot pedals 3 Apply Corrosion Block to the metal part of the iPod cable 3 2 CHECK FOR DAMAGED PARTS DO NOT use any equipment that is damaged or has worn or broken parts Use only replacement parts supplied by Matrix Fitness Systems MAINTAIN LABELS AND NAMEPLATES Do not remove labels for any reason They contain important information If unreadable or missing contact Matrix Fitness Systems for a replacement 1 866 693 4863 www matrixfitness com MAINTAIN ALL EQUIPMENT Prev
14. front disks from the machine as outlined in Section 9 1 3 Remove the front shrouds as outlined in Section 9 2 4 Remove the generator as outlined in Section 9 4 5 To install a new belt first put the belt installation tool on the pulley Figure A FIGURE A 6 Put the new belt on the installation tool Figure B 7 Turn the pulley until the belt is installed Rotate the pulley at least 3 full rotations to insure that the belt is centered FIGURE B 8 Reverse Steps 1 4 to re assemble the unit 9 Test the Suspension Elliptical for function as outlined in Section 9 21 50 CHAPTER 9 PART REPLACEMENT GUIDE 9 6 DRIVE BELT REPLACEMENT 1 Turn off the power and disconnect the cord from the machine 2 Remove the front disks from the machine as outlined in Section 9 1 3 Loosen the belt tension bolt on the left side of the tension pulley and rotate the pulley counter clockwise until there is enough slack in the belt to remove it Figures A amp B FIGURE A FIGURE 4 Install the replacement belt and reverse necessary steps to secure the assembly until the belt is tight NOTE Tighten the drive belt to 180 Ibs for a new belt 150 Ibs for a used belt The idler bolt should be torqued to 80 N m 5 Test the Suspension Elliptical for function as outlined in Section 9 21 51 CHAPTER 9 PART REPLACEMENT GUIDE 9 7 PULLEY AXLE SET REPLACEMENT 1 Turn off the power and disconnect the cord from the machine 2 R
15. part of the protective film from the back of the overlay keypad Figure D P FIGURE C FIGURE D 59 CHAPTER 9 PART REPLACEMENT GUIDE 9 11 CONSOLE KEYPAD OVERLAY REPLACEMENT CONTINUED 6 Push the overlay keypad ribbon cable through the hole in the console and plug it in Figure E 7 Match the overlay keypad to the cutout in the console Figure F FIGURE E FIGURE 8 Press down on the corners of the overlay keypad to keep it in place Then remove the protective film Figure G 9 Once the overlay keypad is in the correct position press down on it to adhere it in positions Figure H FIGUREG FIGURE H 10 Use the same procedure to replace any additional faulty overlays keypads NOTE Overlays keypads cannot be re used 11 Test the Suspension Elliptical for function as outlined in Section 9 21 60 CHAPTER 9 PART REPLACEMENT GUIDE 9 12 CONSOLE MAST HANDLEBAR REPLACEMENT 1 Turn off the power and disconnect the cord from the machine 2 Remove the 4 bolts that hold the handlebar to the console mast Figure A FIGURE A 3 Pull the handlebar away from the console mast to expose the HR grip wiring Figure B 4 Carefully remove the wires from inside the console mast until the connectors on the ends come free and disconnect Figure C 1 gt FIGURE B FIGURE C 5 To install a new handlebar assembly connect the new handlebar and carefully push the heart rate wires int
16. should be reset Cycle the power switch and press and hold the CHANNEL UP and CHANNEL DOWN keys for 3 5 seconds to reset the console power Calibration Engineering Mode FIGURE A 6 2 ENGINEERING MODE CALIBRATION TAB Calibration Engineering Mode ENGINEERING MODE FUNCTION amp DEFAULTS DESCRIPTIONS Calibration RPM Low Limit Charge This option controls the RPM low limit to iPod Range 0 255 Default 10 charge RPM Low Limit Resistance This option control the RPM low limit to show Range 0 255 Default 10 resistance CHAPTER 6 ENGINEERING MODE 6 3 ENGINEERING MODE STATISTICS TAB Engineering Mode adie fers 10 hrs T ru ENGINEERING MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED Statistics This option displays the workout N A information for the unit 6 4 ENGINEERING MODE ERRORS TAB Engineering Mode Len Gorter ENGINEERING MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED Errors This option displays the error code N A history for the unit 17 18 CHAPTER 6 ENGINEERING MODE 6 5 ENGINEERING MODE CLUBS TAB Engineering Mode 44 _ Lei below ENGINEERING MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED _ Clubs This option allows the club to select screen N A Default MATRIX header from list 6 6 EN
17. 1 Remove the plastic cover where the pedal arm attaches to the crank Figure A 2 Disconnect the pedal arm from the crank Figure B FIGURE A FIGURE B 3 Remove the plastic cap from the swing arm Figure C FIGURE C 5 The swing arm can now be separate from the pedal arm Figure E 6 Remove the bolt that holds the link arm to the pedal arm and remove the pedal arm Figure F FIGURE E mm FIGUREF 7 Reverse Steps 1 5 to install a new pedal arm NOTE Torque the bolt removed in Step 4 to 80 N m and the bolt nut removed in Step 2 to 70 N m 8 Test the Suspension Elliptical for function as outlined in Section 9 21 64 CHAPTER 9 PART REPLACEMENT GUIDE 9 16 LINK ARM REPLACEMENT 1 Remove the plastic cover where the dual action handlebar meets the link arm Figure A 2 Remove the bolt and bushings where the dual action handlebar meets the link arm Figure B FIGURE A FIGURE B 3 Remove the bolt that holds the link arm to the pedal arm and remove the link arm Figure C FIGURE C 4 Reverse Steps 1 3 to install a new link arm 5 Test the Suspension Elliptical for function as outlined in Section 9 21 65 CHAPTER 9 PART REPLACEMENT GUIDE 9 17 SWING ARM REPLACEMENT 1 Remove the bolt from the upper pivot joint on the swing arm Figure A 2 Remove the plastic cap from the swing arm Figure B FIGURE FIGURE 3 Remove the bolt that holds the swing arm to the
18. ENANCE ITEMS 1 Check all connecting joint areas for tightness of bolt assemblies 2 Ensure that there is little or no free play at all joint assemblies once bolts have been tightened Installation of washer kits may be required if free play does not come out from tightening bolts 3 Remove plastic covers and lubricate the ball joint where the Link Arm and Handlebar join together Use your finger to apply grease to the ball bearing Matrix recommends using Superlube brand grease with PTFE Teflon additive YEARLY MAINTENANCE ITEMS 1 Remove the front round covers and check the belts for damage alignment and proper tension CHAPTER 3 PREVENTATIVE MAINTENANCE 3 4 TOUCH SCREEN CARE amp CLEANING TOUCH SCREEN CARE AND CLEANING The touch screen requires very little maintenance We recommend that you periodically clean the touch screen surface with a clean dry 10096 lint free cloth and water soap mixture or a computer or LCD LED screen cleaner is very important to avoid using any other chemical on the touch screen Always dampen the cloth and clean the screen Do not spray the water soap mixture on the screen itself the drips can seep into the display or stain the bezel After cleaning make sure the surface is dry There should not be any left over solvent to seep into the display is very important to handle the touch screen with care Do not use excessive force when cleaning Do not use any sharp material
19. ERVICE 1 All items on the handlebar are removed using a Phillips screwdriver from the underside of the bar 2 Once the screws are removed lift the part carefully then disconnect any wire connections to fully remove the part This includes the resistance buttons and heart rate grip plates Figures A amp B FIGURE A 69 70 CHAPTER 9 PART REPLACEMENT GUIDE 9 21 TESTING THE SUSPENSION ELLIPTICAL ONCE THE UNIT OR REPLACEMENT PART IS FULLY INSTALLED AND ASSEMBLED AND PROPERLY PLACED ON THE FLOOR USE THE FOLLOWING INSTRUCTIONS TO TEST THE MACHINE 1 Enter Service Mode ENTER 3 0 0 1 ENTER and input the serial number of the console Also set the Machine Type See Section 7 2 and Keypad See Section 7 3 and verify that the Date and Time are correct See Section 7 5 NOTE f a setting has been changed the unit and console power should be reset Cycle the power switch and press and hold the CHANNEL UP and CHANNEL DOWN keys for 3 5 seconds to reset the console power 2 Enter Manager Mode ENTER 1 0 0 1 ENTER and turn on or off Asset Management or Virtual Active depending on whether the club has these functions NOTE setting has been changed the unit and console power should be reset Cycle the power switch and press and hold the CHANNEL UP and CHANNEL DOWN keys for 3 5 seconds to reset the console power Enter into and test Virtual Active 3 Perform a channel scan on the TV 4 Without hitting start or enter
20. GINEERING MODE CLUB ID TAB Engineering Mode ENGINEERING MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED Club ID This option records the Club ID of N A the fitness facility CHAPTER 6 ENGINEERING MODE 6 7 ENGINEERING MODE OTHER TAB Engineering Mode Tel ENGINEERING MODE FUNCTION amp DEFAULTS DESCRIPTIONS MODIFIED Erp Time If there is no use of the machine over a Maximum 30 minutes Default 0 minutes period of time the console LEDs will turn Minimum O off go into ErP mode 19 20 CHAPTER 7 SERVICE MODE 7 1 SERVICE MODE OVERVIEW The Service Mode allows an authorized service provider to test and store information on the Suspension Elliptical 1 To enter Service Mode press ENTER 3 0 0 1 ENTER on the lower display Service Mode will appear on the display Figure A 2 Follow the prompts to change the desired setting 3 Press the ENTER key once the desired setting is correct to save 4 Press HOME to return to normal operation NOTE setting has been changed the unit and console power should be reset Cycle the power switch and press and hold the CHANNEL UP and CHANNEL DOWN keys for 3 5 seconds to reset the console power service Mode m Machine Type 10 has FIGURE CHAPTER 6 ENGINEERING MODE 7 2 SERVICE MODE SETUP TAB Service Mode
21. IGITAL COMMUNICATION WIRE 5 2464 22A WGx4 ELF ECB WIRE L X 15070 COLOR 8 lt S RED Ex 27 CHAPTER 8 TROUBLESHOOTING 8 2 LCB LED INDICATORS FETE Ego cma F LEDE LEDS LED 3 LED LED LEDS LED6 STATUS BLINKING OK LED7 RESISTANCE REGULATE STATUS BRIGHT NORMAL LED8 UCB LCB COMMUNICATION STATUS BLINKING OK LED1 AC PLUG IN STATUS BRIGHT LED2 DC 5V STATUS BRIGHT OK LED3 AC PLUG IN STATUS BRIGHT LED4 DC 12V STATUS BRIGHT OK LED5 RPM LED9 UCB POWER SUPPLY STATUS BRIGHT POWER ON LED10 RESISTANCE PWM STATUS BRIGHT RESISTANCE ON 28 CHAPTER 8 TROUBLESHOOTING 8 3 LCB WIRING CONNECTIONS 29 30 CHAPTER 8 TROUBLESHOOTING 8 4 TROUBLESHOOTING ERROR 04A0 ERROR CODE 04A0 1 SYMPTOM 04 0 PCB communication disconnected 2 SOLUTION 1 Check the connection of the console cable at the UCB and LCB Also check the console cable for damage replace as needed 2 If the console cable connections are good the issue is likely with the UCB Replace the console 3 If the console does not resolve the issue replace the LCB FIGURE A FIGURE B CHAPTER 8 TROUBLESHOOTING 8 5 TROUBLESHOOTING ERROR 04B0 ERROR CODE 0480 1 SYMPTOM 0480 communication disconnected 2
22. NETPULSE READY NO FIT TOUCH TECHNOLOGY YES ON THE FLY PROGRAM CHANGE YES INTEGRATED VISTA CLEAR DIGITAL YES 15 38 1 CM SCREEN SIZE READY TELEVISION FITCONNEXION READY NO WIFI YES ASSET MANAGEMENT COMPATIBLE YES IPOD COMPATIBLE YES NIKE IPOD COMPATIBLE YES PERSONAL FAN YES VIRTUAL ACTIVE COMPATIBLE YES TECH SPECS OVERALL DIMENSIONS LXW XH MAXIMUM USER WEIGHT WEIGHT SHIPPING WEIGHT 81X34X79 1780 742 1740 400 LBS 182 KG 402 LBS 182 7KG 430 LBS 195 5KG T1 CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 2 ASSEMBLY HARDWARE QUANTITY SKETCH DESCRIPTION PACKAGE COLOR SOCKET HEAD CAP SCREW RED 2 BAGS M10 X 1 5P X 25L 10 9 GRADE MINIMUM FLAT WASHER RED 2 BAGS 10 2 X 20 X 2 0T SOCKET HEAD CAP SCREW M10 X 1 5P X 100L 12 9 GRADE MINIMUM FLAT WASHER 10 2 X 20 X 2 0T GREEN GREEN HEX NUT M10 10 9 GRADE MINIMUM SCREW M5 X 0 8P X 10L GREEN YELLOW SCREW BLACK 2 BAGS M5 X 0 8 X 12L SPRING WASHER BLACK 2 BAGS 8 2 X 15 4 X 2 0T SOCKET HEAD CAP SCREW BLACK 2 BAGS M8 X 1 25P X 20L 10 9 GRADE MINIMUM SOCKET HEAD CAP SCREW BLUE 2 BAGS M8 X 1 25P X 45L 10 9 GRADE MINIMUM SCREW BLUE 2 BAGS M5 X 0 8P X 16L SOCKET HEAD CAP SCREW M8 X 1 25P X 25L WHITE SPRING WASHER 8 2 X 13 5 X 2 0T WHITE SCREW M5 X 0 8P X 16L PINK ADAPTOR PLATE ONLY USED ON PREMIUM AND LA CONSOLE INCL
23. NTINUED STEP 10 PINK HARDWARE BAG 82 CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED STEP 11 PINK HARDWARE BAG CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED STEP 12 PINK HARDWARE BAG 5x 7x 7x0 CONSOLE ONLY EUN 5x 7x CONSOLE 84 CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 4 LEVELING THE SUSPENSION ELLIPTICAL STABILIZING THE MATRIX SUSPENSION ELLIPTICAL The Matrix Suspension Elliptical should be level for optimum use Once you have placed your unit where you intend to use it raise or lower one or both of the adjustable levelers located on the bottom of the frame Use a 6mm Allen wrench through the access hole at the rear hinge joint on both sides Figure A FIGURE A 85 CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 6 TV PROGRAMMING INSTRUCTIONS Once the cardio equipment has been installed and proper power and cable wiring is provided The Television must be programmed to the club s channels and settings Auto Scan An auto scan will search for channel signals from the coax cable It will tune in all channels that provide a signal 1 Press ENTER 1 0 0 1 ENTER on the number keypad to enter Manager Mode 2 Press TV on the displ
24. TEST on the display c Press TOUCH CALIBRATION on the display d Follow the cross mark moving across the screen and touch After testing 5 positions touch the center to exit the test Figure A 2 If the Touch Calibration does not work replace the console FIGURE A 37 38 CHAPTER 8 TROUBLESHOOTING 8 12 TROUBLESHOOTING HEART RATE ISSUES HEART RATE FUNCTION DOES NOT WORK OR IS READING INCORRECTLY POSSIBLE CAUSES 1 The HR grips are not hooked up correctly 2 The HR grip wiring is damaged 3 The console or HR board is not properly grounded 4 The console HR board or wiring between are bad SOLUTION 1 Perform a DC Voltage test on the HR grips a With one prong of a multi meter on each of the plates on one side of the HR grip set Figure A a voltage reading of between 5 and 2 0 should be seen If the reading is correct the issue is not with the HR grips or grip wiring b If the reading is not correct remove the screws holding the halves of the HR grip together and check the connection of the wiring to the grips Figure B 2 Remove the console from the unit and verify continuity of the HR grip wiring With a multi meter set for ohms place one prong on the HR grip wiring coming up the console mast Figure C and the other on the appropriate plate match red with red and white with white a An ohm reading of less than 1 should be received If it is higher replace the HR grip wiring 3 Perform a con
25. UDING E5X FRAME CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED STEP 3 PINK HARDWARE BAG 75 CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED STEP 5 RED HARDWARE BAG 77 CHAPTER 10 SUSPENSION ELLIPTICAL SPEGIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED STEP 6 CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED STEP 7 BLUE BLACK HARDWARE BAG 79 80 CHAPTER 10 SUSPENSION ELLIPTICAL SPEGIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED STEP 8 WHITE HARDWARE BAG o a 7 SUSPENSION ELLIPTICAL TRAINER CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CONTINUED STEP 9 PINK HARDWARE BAG 81 CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS CO
26. and remove the top cover Figure F FIGURE E FIGUREF _ 44 CHAPTER 9 PART REPLACEMENT GUIDE 9 2 FRONT SHROUD REPLACEMENT CONTINUED 7 Pull out the rubber tray from the cup holder plastic figure G 8 Remove the 2 screws to disassemble the cup holder plastic and remove it from the unit Figure H FIGURE G FIGURE 9 Remove the 2 screws to disassemble and remove the middle stabilizer sweat cover Figures I amp J FIGUREI FIGURE J 10 Remove the 1 screw exposed when the cup holder is removed holding the orange slot cover to the frame and remove it Figure K 11 Remove all of the cables from the front shrouds Figure L FIGURE K 45 CHAPTER 9 PART REPLACEMENT GUIDE 9 2 FRONT SHROUD REPLACEMENT CONTINUED 12 Remove the 9 screws to detach the front shrouds from the frame or each other Figure M 13 Turn the crank to the slotted portion of the shroud Figure N FIGURE M FIGURE N 14 Remove the front shrouds for frame access Figures O amp P pa Wd FIGUREO E FIGURE P 15 Reverse Steps 1 14 to install new shrouds NOTE The bolt nut removed in Step 5 should be torqued to 70 N m 46 CHAPTER 9 PART REPLACEMENT GUIDE 9 3 LOWER CONTROL BOARD REPLACEMENT 1 Turn off the power and disconnect the cord from the machine 2 Remove both front disks from the machine as outlined in Section 9 1 3 Disconnect all wires from the LCB Figure A
27. at is properly installed and grounded in accordance with all local codes and ordinances If the user does not follow these grounding instructions the user could void the Matrix limited warranty DANGER Improper connection of the equipment grounding conductor can result in the risk of electric shock Check with a qualified electrician if the user is in doubt as to whether the product is properly grounded Do not modify the plug provided with the product if it will not fit the outlet have a proper outlet installed by an electrician CONSOLE POWER The Matrix Suspension Elliptical console has a battery that makes it self powered This means that even if the unit is not plugged in the console may still have power for up to 12 hours If the console power needs to be reset or turned off press and hold the CHANNEL UP and CHANNEL DOWN keys for 3 5 seconds until the console turns off The console power will also need to be reset if settings are changed in Manager Engineering or Service Modes CHAPTER 3 PREVENTATIVE MAINTENANCE 3 1 RECOMMENDED CLEANING TIPS In order to maximize life span and minimize down time all Matrix Fitness Equipment requires regularly scheduled cleaning YOU WILL NEED Mild dish soap and water mixture in a spray bottle 10 1 water to soap ratio Lint free 10096 cotton cleaning cloths or Micro fiber cleaning cloths Vacuum Shop Vac with extendable hose and soft brush attachment Corrosion Block available
28. ay Figure A Press SETUP on the display Figure B A TV will appear Maree kb oie FIGURE FIGURE 4 Press the key the number Menu will appear on the TV NOTE the Menu is present the screen the following buttons must be pressed quickly or Menu will minimize after 5 seconds of no key strokes 5 Use the CHANNEL UP and DOWN keys to move ENTER key to enter this action in the Menu Use the VOLUME UP and DOWN keys to select item and ENTER key to start change save this setting item in the sub menu 6 Use the CHANNEL UP and DOWN keys to scroll the cursor to Installation of the Menu then press the ENTER key to enter the Installation sub menu Figure D FIGURE C FIGURE D 7 Use the CHANNEL UP or DOWN keys to scroll down to Auto Scan Figure E then press the ENTER key to start the channel scan Figure FIGURE E FIGURE F CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 6 TV PROGRAMMING INSTRUCTIONS CONTINUED Auto Scan continued 8 If the channels are not coming in clearly after a channel scan or if only some channels come in follow Steps 4 7 to enter the Installation Use the CHANNEL UP or DOWN keys to change the TV System to match the club s incoming frequency Figure G then re run Auto Scan 10 If the channels are coming in clearly press the HOME key to return to normal func
29. ay will ask you to remove the USB drive Figure D Once the USB drive is removed turn off the suspension elliptical and wait 10 seconds then turn the suspension elliptical back on 8 Enter Service Mode by pressing ENTER 3 0 0 1 ENTER on the lower keypad and check that the Machine Type is correctly set for suspension elliptical and that the Service On Boot setting is NO If the Machine Type is not correct press ENTER 3 0 0 2 ENTER This will do a software parameter reset Then change the Machine Type Once the Machine Type is changed cycle unit and console power Press the HOME key to return to the standard display picture if the Machine Type is correct 9 Also enter the values recorded in Step 3 in Service Mode if needed ME Mer Matrix Fitness Update Manager FIGURE C FIGURE D 9 Enter Manager Mode by pressing ENTER 1 0 0 1 ENTER on the lower keypad Press SOFTWARE VERSIONS to verify that the new software version is shown on the screen Re load software if any problems are seen 10 Test the Suspension Elliptical for function as outlined in Section 9 21 NOTES 89 90 MATRIX MATRIX FITNESS SYSTEMS CORP 1610 LANDMARK DRIVE COTTAGE GROVE WI 53527 USA TOLL FREE 866 693 4863 www matrixfitness com FAX 608 839 1717 REV 01 KO
30. ding the console to the console mast and check the coax connection at the console Figure B w i TR FIGURE A FIGURE B C Use a verified good piece of coax cable a good coax cable will have a signal strength of 10hz or greater to plug directly into the back of the console bypassing the entertainment port If this resolves the issue replace the internal coax cable d If plugging the coax cable into the back of the console does not resolve the issue remove the console back and check the console cable connection at the tuner Figure C e Check the internal cables and fitting inside your machine at the console and below the front shroud Figure D Make sure you have no kinks cuts or poor connectors at the end of the cable Fittings should have a clean flush connector with no stray aluminum strands touching the center conductor Replace any suspect cables FIGURE C FIGURE D f If no damage can be found on the cables fittings or connectors and hooking the coax directly to the back of the console does not resolve the issue replace the TV tuner CHAPTER 8 TROUBLESHOOTING 8 15 TV TROUBLESHOOTING TV WILL NOT TURN ON FIGURE A FIGURE B 2 After you have verified that all connects are secure and the problem still persists verify power at the outlet Figure C If the outlet is not outputting 120V check the fitness room power 3 If internal electrical connections are good and the outlet is outputting 120V the issu
31. e Mode SERVICE MODE FUNCTION amp DEFAULTS DESCRIPTIONS Log This option records key components replacement history 7 5 SERVICE MODE DATE amp TIME TAB Service Mods 17 55 33 2011 05 18 SERVICE MODE FUNCTION amp DEFAULTS DESCRIPTIONS Date amp Time This option sets the current date and time on the machine 23 CHAPTER 8 TROUBLESHOOTING 8 1 ELECTRICAL DIAGRAMS T as zl 1 HEN 1 T hen b r 7 P GET mm Em Es Tu m um CRE aun om 14 4 ga 24 CHAPTER 8 TROUBLESHOOTING 8 1 ELECTRICAL DIAGRAMS CONTINUED dd I Mm T RM emo meam EE GENERATOR e 34 RESISTOR 4008 0 link to console 25 CHAPTER 8 TROUBLESHOOTING 8 1 ELECTRICAL DIAGRAMS CONTINUED PULSE SENSOR WIRE WM n C i oS B Br WP XR1 06 5 1 Pith i mm 3 g 01 H HAR 3021 06 30mm Ld POWER RESISTANCE WIRE PUN _ JET XE 26 CHAPTER 8 TROUBLESHOOTING 8 1 ELECTRICAL DIAGRAMS CONTINUED D
32. e is likely with the TV Replace the console FIGURE C 41 42 CHAPTER 8 TROUBLESHOOTING 8 16 TV TROUBLESHOOTING ENTERTAINMENT KEYPAD ISSUES ENTERTAINMENT KEYPAD IS NOT WORKING 1 SYMPTOM The entertainment keypad Figure is not responding 2 SOLUTION a Remove the console and check the connection of the entertainment keypad Figure B b If the entertainment keypad cable is pinched kinked or cut replace the keypad c If replacing the keypad does not resolve the issue replace the console FIGURE A FIGURE B CHAPTER 9 PART REPLACEMENT GUIDE 9 1 FRONT DISK REPLACEMENT 1 Remove the center cover by turning it counter clockwise Figures A amp B FIGURE A 2 Remove the 3 screws holding the disk to the axle Figure C 3 Remove the disk Figure D FIGURE C FIGURE 4 Reverse Steps 1 3 to install new disk NOTE The 3 screws removed in Step 2 should be torqued to 25 N m 43 CHAPTER 9 PART REPLACEMENT GUIDE 9 2 FRONT SHROUD REPLACEMENT 1 Remove the link arm and pedal arm plastic caps Figures A amp B FIGURE A 2 Detach the dual action handlebar from the link arm Figure C 3 Secure the handlebar so that it is out of the way Figure D FIGURE C mm FIGURE D 4 Remove the front disks as outlined in Section 9 1 5 Detach the pedal arm from the crank bearing assembly Figure E 6 Remove the 2 screws that hold the front top cover to the frame
33. emove both front disks from the machine as outlined in Section 9 1 3 Loosen the belt tension bolt on the right side until there is enough slack to remove the drive belt Figure A 4 On the right side of the frame remove the retaining clip that holds the pulley axle bearing into the frame Figure B FIGURE A mE FIGURE B 5 On the left side of the frame remove the retaining ring that holds the pulley axle bearing into the frame Figure C 6 Remove the pulley axle set assembly from the frame Clean any debris from the hole in the frame Figure D FIGURE C FIGURE D 7 Reverse Steps 1 6 to install a new pulley axle set Rotate the pulley to make sure that the motion is smooth and that there is no wobbling to one side Re install the belts as outlined in Sections 9 5 and 9 6 8 Test the Suspension Elliptical for function as outlined in Section 9 21 52 CHAPTER 9 PART REPLACEMENT GUIDE 9 8 DRIVE AXLE SET REPLACEMENT NOTE A Matrix special tool is needed to correctly replace a drive axle Order part 0000094817 from Matrix CTS at 866 693 4863 ext 3 1 Turn off the power and disconnect the cord from the machine 2 Remove the front disks from the machine as outlined in Section 9 1 3 Remove both belts as outlined in Sections 9 5 amp 9 6 4 On the left side of the frame remove the retainer clip that holds the drive axle bearings in the frame Figure A 5 Install an M10 screw into the drive axle Figure B
34. entative maintenance is the key to smooth operating equipment Equipment needs to be inspected at regular intervals Defective components must be replaced immediately Improperly working equipment must be kept out of use until it is repaired Ensure that any person s making adjustments or performing maintenance or repair of any kind is qualified to do so Matrix Fitness Systems will provide service and maintenance training at our corporate facility upon request or in the field if proper arrangements are made CHAPTER 3 PREVENTATIVE MAINTENANCE 3 3 CARE AND MAINTENANCE INSTRUCTION In order to maximize life span and minimize down time all MATRIX equipment requires regular maintenance items performed on scheduled basis This section contains detailed instructions on how to perform these items and the frequency of which they should be done Some basic tools and supplies will be necessary to perform these tasks which include but may not be limited to Metric Allen wrenches 82 Phillips head screwdriver Adjustable wrench Teflon based spray lubricant such as Super Lube or other Matrix approved product You may periodically see an addendum to this document as the Matrix Technical Support Team identifies items that require specific attention the latest version will always be available on the Matrix website DAILY MAINTENANCE ITEMS 1 Attempt to wobble the unit back and forth level if needed see Section 10 4 QUARTERLY MAINT
35. ff CHAPTER 4 CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4 2 WORKOUT SETUP STEPS To set up a workout press the touch screen over the program you would like to use and then follow the prompts to begin your workout GO Press to immediately begin a workout Workout resistance level and time will automatically go to default settings Pressing GO will not prompt user for age weight or level settings MANUAL Manual allows the user to input more information while defining their own workout Calorie expenditure will be more accurate when inputting information in Manual than by pressing GO FAT BURN Fat burn is a level based program that is designed to help users burn fat through various resistance level changes ROLLING HILLS The Rolling Hills program is a level based program that automatically adjusts the resistance level to simulate real terrain INTERVALS The Intervals program is a level based program that automatically adjusts the resistance of the machine from low to high intensity settings at regular intervals RANDOM Random is a level based workout that randomly adjusts the resistance of the machine TARGET HEART RATE The Matrix Suspension Elliptical comes with standard digital contact heart rate sensors and are POLAR telemetry compatible The heart rate control workout mode allows the user to program their desired heart rate zone and the Suspension Elliptical will automatically adjust the level based upon the user s hea
36. g Touch Pad 37 TABLE OF CONTENTS 8 12 8 13 8 14 8 15 8 16 9 21 10 1 10 2 10 3 10 4 10 5 Troubleshooting Heart Rate 5 0 022 42 38 TV Troubleshooting ETE Rudd exea tue tas dumt 39 TV Troubleshooting Picture Fuzzy or Unclear 40 TV Troubleshooting TV Will Not Turn 41 TV Troubleshooting Entertainment Keypad ISSUES 42 CHAPTER 9 PART REPLACEMENT GUIDE Front DISK REMNGEEMENT EE D UL PT 43 Front Shroud 44 Lower Control Board LCB 47 Generator Replacement pp 48 Generator Belt Replacement pp 50 Drive Belt 2 51 Pulley Axle Set 4 52 Drive Axle Set 53 Crank Replacement arne 57 Console 58 Console Overlay Keypad 59 Console Mast Handlebar ice uote ded ovde oer qe ni 61 Dual Action Handlebar 62 Foot Pedals Replacement Pu Red 63 Pedal Am Replacement ee ieee eid treo 64
37. individual neutral ground connection coming from it and terminating at an approved earth ground You cannot jumper a single neutral ground from one circuit to the next In addition to the dedicated circuit requirement the proper gauge wire must be used from the circuit breaker box to each outlet that will have the maximum number of units running off of it If the distance from the circuit breaker box to each outlet is 100 ft or less then 12 gauge wire may be used For any distance greater than 100 ft from the circuit breaker box to the outlet 10 gauge wire must be used For your safety and Suspension Elliptical performance the ground on this circuit must be non looped Please refer to NEC article 210 21 and 210 23 Your Suspension elliptical is provided with a power cord with a plug listed below and requires the listed outlet Any alterations of this power cord could void all warranties for this product Multiple Suspension ellipticals can be powered on one dedicated circuit 3 units per 15 Amp and 4 units per 20 Amp dedicated circuit imp 5 7 GROUNDING INSTRUCTIONS The Matrix E7xe 04 Suspension Elliptical must be grounded If it should malfunction or break down grounding provides a path of least resistance for electric current to reduce the risk of electric shock The Suspension Elliptical is equipped with a cord having an equipment grounding conductor and a grounding plug The plug must be plugged into an appropriate outlet th
38. ing any exercise modes stand on the machine and hold the handlebars while initiating movement to simulate exercising While moving listen for any odd noises or squeaks 5 After stopping movement press the green GO key and begin using the machine 6 Grasp the hand grips to check for proper heart rate response 7 Press the LEVEL UP and DOWN keys both on the hand grips and on the console to make sure resistance is fully functional 8 If everything functions properly stop pedaling and the unit will reset to normal operation after 30 seconds CHAPTER 10 SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10 1 SUSPENSION ELLIPTICAL SPECIFICATIONS FEATURES CONTACT amp TELEMETRIC HR SEN YES SORS CUSHIONED FOOTPADS PEDAL SPACING 2 5 6 4 CM HANDLEBAR DESIGN MULTI POSITION DUAL ACTION AND CUSTOM ERGO BEND STA TIONARY RESISTANCE CONSE _ _ DISPLAY FEEDBACK TIME ELAPSED TIME REMAINING TOTAL PROGRAM TIME CLOCK DISTANCE KILOMETERS OR MILES CALORIES CALO RIES PER HOUR SPEED LEVEL RPM HEART RATE METS WATTS STATIC PROFILE DISPLAY DYNAMIC PROFILE DISPLAY USER DEFINED MULTI LANGUAGE YES ENGLISH GERMAN FRENCH ITALIAN SPANISH DUTCH DISPLAY PORTUGUESE CHINESE JAPANESE KOREAN SWEDISH FINN ISH RUSSIAN ARABIC RESISTANCE LEVELS WORKOUTS MANUAL ROLLING HILLS INTERVAL TRAINING FAT BURN RAN DOM FITNESS TEST HEART RATE CONSTANT WATTS CSAFE FITLINXX READY YES
39. n the drive FIGURE C 6 Install the crank screw NOTE This screw should be torqued to 80 N m 7 Reverse Steps 1 2 to re assemble the unit 57 CHAPTER 9 PART REPLACEMENT GUIDE 9 10 CONSOLE REPLACEMENT 1 Turn off the power and disconnect the cord from the machine 2 Remove the 5 screws that hold the console to the top of the console mast Figure A 3 Disconnect the console cable and other wiring and remove the console Figure B FIGURE A FIGURE 4 Remove the 5 screws that hold the mounting plate to the console Figure C SB ZSE FIGURE C 5 Attach the mounting plate to the new console 6 Connect the wire connections to the new console 7 Carefully push the wires into the console and mast until they are clear of the console mast connection and attach the console to the mast using the 5 screws removed in Step 2 8 Test the Suspension Elliptical for function as outlined in Section 9 21 CHAPTER 9 PART REPLACEMENT GUIDE 9 11 CONSOLE KEYPAD OVERLAY REPLACEMENT NOTE The instructions below are for console overlays keypads replacement but the procedure is the same regardless of where the overlay keypad is 1 Remove the console as outlined in Section 9 10 2 Remove the back cover of the console Figure A 3 Unplug and remove the faulty overlay Figure B FIGURE A 4 Clean the console area with alcohol to remove any left over adhesive Figure C 5 Peel
40. nd displayed Results are based on the number of stages completed Incline will not be adjustable during the test STAGE COMPLETE Well Below Average Well Below Average Below Average Below Average Average Average Above Average Above Average Well Above Average gt CONSTANT WATTS Constant Watts is unique program that allows you to vary your cadence or RPM and the Suspension Elliptical s resistance level will adjust accordingly to your selected goal The quicker you pedal the less resistance for the goal selected 10 CHAPTER 5 MANAGER MODE 5 1 MANAGER MODE OVERVIEW The Manager s Custom Mode allows the club owner to customize the Suspension Elliptical for the club 1 To enter Manager Mode press ENTER 1 0 0 1 ENTER on the lower display Manager Mode will appear on the display Figure 2 Follow the prompts to change the desired setting 3 Press the ENTER key once the desired setting is correct to save 4 Press HOME to return to normal operation NOTE setting has been changed the unit and console power should be reset Cycle the power switch and press and hold the CHANNEL UP and CHANNEL DOWN keys for 3 5 seconds to reset the console power e E About Manager Mode Cafe FIGURE A CHAPTER 5 MANAGER MODE 5 2 MANAGER MODE ABOUT TAB Manager Mode mi Cafe Wodel E7xe 02 C E7xe 01 C If the unit has the old MMM 03
41. ng When using an electrical product basic precautions should always be CAUTION Any changes or modifications to this equipment followed including the following could void the product warranty An appliance should never be left unattended when plugged in Unplug the unit from the outlet when not in use and before putting on or taking off any parts This product must be used for its intended purpose described in this service manual Do not use other attachments that are not recommend by the manufacturer Attachments may cause injury To prevent electrical shock never drop or insert any object into any opening e Do not remove the console covers Service should only be done by an authorized service technician Do not carry this unit by it s supply cord or use the cord as a handle Close supervision is necessary when the Suspension Elliptical is used by or near children or disable persons Do not use outdoors Do not operate where aerosol spray products being used or when oxygen is being administered To disconnect turn all controls to the off position then remove the plug from the outlet Do not use the equipment way other than designed or intended by the manufacturer It is imperative that all Matrix Fitness Systems equipment is used properly to avoid injury Keep hands and feet clear of moving parts at all times to avoid injury e Unsupervised children must be kept awa
42. o the console mast 6 Attach the new handlebar assembly to the console mast using the 4 screws removed in Step 3 7 Test the Suspension Elliptical for function as outlined in Section 9 21 61 CHAPTER 9 PART REPLACEMENT GUIDE 9 13 DUAL ACTION HANDLEBAR REPLACEMENT 1 Remove the plastic cover where the dual action handlebar meets the link arm Figure A 2 Remove the bolt and bushings where the dual action handlebar and the link arm meet Figure B FIGURE A FIGURE B 3 Remove the two bolts that hold on the pivot cap and remove the cap Figure C 4 Unplug and separate the heart rate connector exposed once the pivot cap is removed Then remove the 4 screws that hold the dual action handlebar to the console mast Figure D FIGURE C FIGURE D 5 Reverse steps 1 4 to install a new dual action handlebar 6 Test the Suspension Elliptical for function as outlined in Section 9 21 62 CHAPTER 9 PART REPLACEMENT GUIDE 9 14 FOOT PEDALS REPLACEMENT 1 Pull up on and remove the rubber portion of the pedal Figure A 2 Remove the 4 screws that hold the plastic pedal to the foot plate Figure B FIGURE A FIGURE B 3 Remove the plastic foot pedal Figure C FIGURE 4 Clean the foot plate to remove any rubber or debris 5 Reverse Steps 1 4 to install a new foot pedal 6 Test the Suspension Elliptical as outlined in Section 9 21 63 CHAPTER 9 PART REPLACEMENT GUIDE 9 15 PEDAL ARM REPLACEMENT
43. pedal arm Figure C 4 Take the bolt removed in Step 1 and turn it into the shaft Figure D FIGURE C FIGURED 5 Use a mallet to hit the head of the bolt until the swing arm can be separate from the pedal arm and remove the pedal arm Figures E amp F ee FIGURE E FIGURE F 6 Reverse Steps 1 5 to install a new swing arm NOTE Torque the bolts removed in Steps 1 amp 3 to 80 N m when installing a new swing arm 7 Test the Suspension Elliptical for function as outlined in Section 9 21 66 CHAPTER 9 PART REPLACEMENT GUIDE 9 18 VERTICAL STABILIZER ARM REPLACEMENT 1 Remove the bolt that holds the vertical stabilizer arm to the frame Figures A amp B FIGUREA mE FIGURE B 2 Remove the bolt from the upper pivot joint of the vertical stabilizer arm Figure C 3 Remove the vertical stabilizer arm Figure D FIGURE 4 Reverse Steps 1 3 to install a vertical stabilizer arm NOTE Tighten removed in Step 2 to 80 N m torque 5 Test the Suspension Elliptical for function as outlined in Section 9 21 67 68 CHAPTER 9 PART REPLACEMENT GUIDE 9 19 INCLINE ARM COVER REPLACEMENT 1 Remove the screw that holds the plastic cover on the arm Figures A amp B FIGURE A 2 Remove the incline arm cover Figure C FIGURE C 3 Reverse Steps 1 2 to install a new incline arm CHAPTER 9 PART REPLACEMENT GUIDE 9 20 HANDLEBAR S
44. rt rate The heart rate zone is calculated using the following equation 220 Age 8 target heart rate zone The user must wear a POLAR telemetric strap or continually hold onto the contact heart rate grips for this workout Locate the metal sensors on the handlebars of the Suspension Elliptical Notice that there are two separate pieces of metal on each grip You must be making contact with both pieces of each grip to get an accurate heart rate reading You can grab these sensors in any program to view your current heart rate kirumi met Les E lu Ms 8 Woden abe HE Lina CER wee FITNESS TEST The Cooper Fitness Test measures cardiovascular fitness and proves an estimated sub maximal VO2 result It is based on power output according to ACSM standards and was developed by the Cooper Institute www cooperinstitute org User RPMs must remain between 60 80 RPM during the test The test will end when the user can no longer maintain this speed Use of a heart rate strap is optional but provides more data Target Heart Rate Zone 220 MHF Bussen m The test starts at low intensity level gradually increases intensity difficulty every 2 minutes As it increases the user must maintain 60 80 RPM to advance to the next level The test could take upwards of 30 minutes for very fit individuals Once the test ends recovery period cool down will begin and the user s results are calculated a
45. s to clean the touch screen surfaces Do not use high pressure air water or steam to clean the touch screen surface CHAPTER 4 CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4 1CONSOLE DESCRIPTION The E7xe 04 has fully integrated touch screen display All information required for workouts is explained on screen Exploration of the interface is highly encouraged The information explaining how to program for various workouts will give an explanation about the contents of each screen GO One touch Start STOP Ends workout and shows workout summary data COOL DOWN displayed on screen during workout Puts unit into Cool Down mode Cool Down time is dependent on the length of the workout Workouts 19 minutes and shorter will have cool down length of 2 minutes Workouts 20 minutes and longer will have a cool down length of 5 minutes E7XE 04 ENTERTAINMENT ZONE iPODG Will take the user directly to the iPod screen to allow for iPod control and playlist selection VOLUME UP DOWN Adjusts the volume output through the headphone jack of the integrated console TV or iPod output NUMBER KEYPAD Allows for easy TV channel selections CHANNEL UP DOWN Allows for channel selection DISPLAY MODE Allows user to cycle through console display options iPod TV or profile display LAST CHANNEL Allows the user to cycle between the current channel and the previous channel viewed CC MUTE Mutes sound and turns closed captioning on or o
46. then insert the bearing into the hole in the frame on the left side Figure N FIGURE M FIGURE N 18 Again use the M10 x 65L screw with a washer and a nut to attach the tool to the drive axle Figure O 19 Turn the screw at least 4 full revolutions into the drive axle Then turn the nut until it is close to the cup portion of the tool Figure P 4 mee FE FIGURE FIGURE P 20 Use wrench to hold the screw then turn the nut to push the bearing into the hole in the frame Figure 21 Insert the retainer clip to hold the bearing in the frame Figure R FIGUREQ _ FIGURE R 55 56 CHAPTER 9 PART REPLACEMENT GUIDE 9 8 DRIVE AXLE SET REPLACEMENT CONTINUED FIGURE S 23 Re install the belts as outlined in Sections 9 5 and 9 6 24 Test the Suspension Elliptical as outlined in Section 9 21 CHAPTER 9 PART REPLACEMENT GUIDE 9 9 CRANK REPLACEMENT 1 Turn off the power and disconnect the cord from the machine 2 Remove the front disks from the machine as outlined in Section 9 1 3 Remove the screw from the crank Figure A 4 Insert an M10 screw should be at least 40 long into the crank hole Then turn the screw until the crank can be separated from the axle Figure B FIGUREA FIGURE B 5 Install the replacement crank There should be a 4mm gap between the end of the drive axle shaft and the crank Figure C Them should be betwee
47. tinuity check on the console See Service Bulletin Continuity Test on Matrix Elliptical Trainers a Once the console continuity is confirmed perform a continuity check on the HR board ground wire With a multi meter set for ohms place one prong on the HR board ground wire Figure D and the other on the console ground wire An ohm reading of less than 1 should be received If it is higher replace the HR board 4 If all the troubleshooting listed above has been performed and the unit still has HR issues replace the HR board a If the HR board does not resolve the issue replace the console FIGUREC FIGURE D CHAPTER 8 TROUBLESHOOTING 8 13 TV TROUBLESHOOTING OVERVIEW Sections 8 13 8 16 will assist with diagnosing problems with TV and entertainment related equipment sold by Matrix Fltness Equipment The Matrix Suspension Elliptical includes an integrated TV that shows in the large display window The TV is capable of being shown 7 15 screen Figures amp B The console should be equipped with an entertainment keypad similar to Figure C FIGURE A FIGURE B FIGURE C 39 40 CHAPTER 8 TROUBLESHOOTING 8 14 TV TROUBLESHOOTING PICTURE FUZZY OR UNCLEAR 1 For a fuzzy or unclear picture see the TV programming instructions in Section 10 If the TV is still fuzzy or unclear after programming a Check the coax connection at the entertainment port Figure A b Remove the 5 screws hol
48. tion Figure H If some channels are still not coming in are blurry or are not scanning follow the procedure below for adding deleting a single channel If no channels are coming in see the troubleshooting in Chapter 8 FERT LIMITED installation caret Scan 55 Manual Scan FIGUREG FIGURE H Adding or Deleting a Single Channel At times the Channel Scan can pick up channels that do not have a strong enough signal to come in clearly or will fail to pick up channels that do come in clearly Use the following procedure to manually add or delete a channel 1 Follow Steps 1 4 in the Auto Scan instructions to access the TV Menu 2 Use the CHANNEL UP or DOWN keys to scroll to Channel Management the Menu Then press the ENTER key to enter the Channel Management sub menu Use the CHANNEL UP or DOWN keys to scroll to Hide Show Figure 1 Then press the ENTER key to enter the Hide Show sub menu 4 The Hide Show sub menu will show a list of channels available Figure J Channels with a check mark are scanned in and should show up during normal TV usage 5 To remove or add any channel simply scroll to the channel using the CHANNEL UP or DOWN keys and then press ENTER to add or delete a check mark which adds or deletes the channel 6 Once the desired channels are scanned in press HOME to return to normal operation FIGURE FIGURE J 87 CHAPTER 11 SOFTWARE UPGRADE GUIDE
49. y from this equip ment Do not wear loose clothing while on the equipment CHAPTER 2 IMPORTANT SAFETY INFORMATION 2 2 ELECTRICAL REQUIREMENTS The Matrix Suspension Elliptical can now be self powered It is recommended that the unit be plugged in for at least 4 hours after initial installation to charge the battery prior to using the self powered feature NOTE If an add on TV using a bracket or Virtual Active is added to the unit it must be plugged in or the TV or VA will not operate correctly If the Suspension Elliptical will be plugged in follow the requirements below MATRIX DEDICATED CIRCUIT ELECTRICAL REQUIREMENT INFO All Matrix Suspension Elllipticals require the use of a 15 amp or 20 amp dedicated circuit with a non looped isolated neutral ground for the power requirement Quite simply this means that each outlet you plug Suspension ellipticals into should not have anything else running on that same circuit besides other Suspension ellipticals up to 3 per 15 amp circuit and 4 per 20 amp circuit The easiest way to verify this is to locate the main circuit breaker box and turn off the breaker s one at a time Once a breaker has been turned off the only thing that should not have power to it are the Suspension ellipticals in question No lamps vending machines fans sound systems or any other item should lose power when you perform this test Non looped isolated neutral grounding means that each circuit must have an

E7xE-04 SUSPENSION ELLIPTICAL SERVICE MANUAL

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