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4. Alignment & Troubleshooting

1. Registration Leading edge of media T does not arrive at 1 Pull out cassette Jam 0 registration within a certain M time after pick up lf fails at 2 Remove jammed paper lt a a time it tries pick up again KO Pick Up MP Feed Cartridge Transfer piel eave a mA 1 Open side cover Jam 1 does not arrive at Exit Sensor within a certain time 3 Roller Regi 2 Remove jammed paper after registration SS Registration 1 Open side cover Exit Se Duplex Trailing edge of media does bN jama not leave Exit Sensor within 2 Remove jammed paper Guide exit Duple a certain time after touching OR Fuser registration 1 Remove jammed paper from exit l Cartridge Transfer 1 Open side cover Exit Trailing edge of media Duplex leaves Exit Sensor and 2 Remove jammed paper Duplex Jam 1 does not arrive at Duplex OR Jam 1 Jam1 Sensor 1 Remove jammed paper from exit Guide exit Duplex Service Manual CD Samsung Electronics Alignment amp Troubleshooting 4 1 2 1 Tips for avoiding paper jams By selecting the correct media types most paper jams can be avoided e Ensure that the adjustable guides are positioned correctly e Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing e Flex fan and straighten paper before loading e Do not use creased damp or highly curled paper e
2. Copier Fax 01 200 Exit Cover Present Sensor Network Other 04 110 04 200 04 210 04 100 Main BLDC Motor Main BLDC Motor Ready Exit Motor Forward Fast Exdt Motor Forward Slow When exit this window OP shall send exit command CMD_COPY_COMP_EXITMODE By default all Test routines will be displayed By default search edit box has 00 OK Reset button shall be disabled until any test routine is selected Maximum number of selection is 3 Reset will deselect all selected test routines User select test routine by touching the row and deselect touching it again User input chain number in search edit box and only all test routines in the chain shall be displayed Diagnostics Exceeded Maximum number of selections Test Routines information Fault History Copier Code Test Name Status f 01 100 Side Cover Interlock ey 04 100 Main BLDC Motor By default Start Stop Stop All shall be disabled Start button shall be enabled when selected item is not running Multiple selection shall not be supported Stop shall be enabled only when the selected item is running Stop All shall be enabled when there is any running test item Back button shall be disable when there is any running test item Service Manual c Samsung Electronics Alignment amp Troubleshooting e Engine Diagnostic
3. Service Manual Samsung Electronics Alignment amp Troubleshooting Action to Resolve Problem Description Horizontal Thick Band s for a Particular Color continue Cause Description 1 Unstable Charging Bias 2 Unstable Transfer Bias continue 1 3 If the ITB grounding is OK check the THV bias TM 107 0000 0009 If there is any wrong value change the value TM 107 0000 0009 If the THV value is defective EDC 107 0000 0005 replace the HVPS Check the Transfer Bias Harness If it is OK check the Charging Bias Harness If it is OK replace the Imaging unit If the problem persists replace the HVPS 1 4 1 5 1 6 1 7 TFT NH 2 Unstable Transfer Bias 2 1 Check and confirm the transfer bias TM 107 0000 0009 If there is any wrong value change the value TM 107 0000 0009 2 2 If the THV value is defective EDC 107 0000 0005 replace the HVPS 2 3 Check the transfer bias noise EDC 107 0000 0005 If there is a noise check the ITB grounding 2 4 If the grounding is OK check the transfer bias connection 2 5 If the transfer bias harness is connected properly replace the ITB 2 6 If the problem persists replace the HVPS Horizontal Dark Band on Black Image 1 High Transfer Voltage 2 Low Image Density 1 High Transfer Voltage 1 1 Check and confirm the THV bias TM 107 0000 0009 If there is any wrong value change the v
4. 100 0009 T1 Engae Sensor Detect if the T1 Engage is On or Off High Low 100 0010 T2 Engage Motor T2 Engage Motor On Off On Off 100 0011 T2 Engae Sensor Detect if the T1 Engage is On or Off High Low 100 0012 Exit Motor Forward Fast Exit Motor Forward Fast On Off On Off 100 0013 Exit Motor Forward Slow Exit Motor Forward Slow On Off On Off 100 0014 Duplex Motor Forward Duplex Motor Forward On Off On Off 100 0015 Duplex Motor Backward Duplex Motor Backward On Off On Off 100 0016 Duplex Fan1 Run Start Stop Duplex Fan1 run On Off 100 0017 Duplex Fan2 Run Start Stop Duplex Fan2 run On Off 100 0018 Dupelx Fan1 Run Ready Detects if Duplex Fan1 runs at normal speed High Low 100 0019 Dupelx Fan2 Run Ready Detects if Duplex Fan2 runs at normal speed High Low 100 0020 T1 Elevating Motor T1 Elevate Motor On Off On Off 100 0021 T2 Elevating Motor T2 Elevate Motor On Off Optional On Off 100 0022 T3 Elevating Motor T3 Elevate Motor On Off Optional On Off 100 0024 Waste Toner Motor Waste Toner Motor On Off On Off 100 0025 Waste Toner Full Sensor Detect if the waste toner is full or not High Low 100 0026 SMPS Fan Run Start Stop Deve Fan run On Off 101 0000 Bypass Feed Clutch Engages drive to pick up a paper from bypass On Off Tray MP Tray 101 0001 T1 Pick Up Clutch Engages drive to pick up a paper from tray1 On Off 101 0002 T2 Pick Up Clutch Engages drive to pick up a paper from tray2 On Off Optional 101 0003 T3 Pick Up Clu
5. At warm up the temperature keep up the lower temperature for regular time At warm up after temperature checking time more than regular temperature and for more 10 sec 3 At standby or sleep more than Top temp and for a few minutes 4 At power save mode the temperature keep up the constant for regular time N Replace the Fuser Fuser control board Engine controller Hard disk drive error 10 003 Please turn Off then On 1 Hard disk is not installed 2 Hard disk is out of order 1 Turn off the power And reconnect the connector of the Hard disk 2 If the error message is still displayed replace the Hard disk 3 If the problem persists replace the main board Imaging unit error 06 013 16 Please turn off then on Imaging unit error Check the T C sensor Harness connection 2 Check the output wave form of the T C sensor 3 Check the Engine B D TC Sensor ADC LSU error 04 000 Please turn off then on LSU motor does not operate Check the LSU motor noise If there is any dirving noise check the motor signal LSU error 04 001 Please turn off then on After LD on the Laser beam detect signal is not occurred or irregular 1 Check the Beam Detecht signal If there is a BD signal replace the Main board If or not check the LD contol signal 2 Check the LD Power is normal 3 If it is normal check the light receving part LSU error 04 002 Ple
6. Help e gt Firmware upgrade gt Upgrade 2 Help gt Confirm upgrade list Devices Maintenance Firmware upgrade SNTE Selected firmware gt Upgrade status File name lily20_V1 00 00 846 hd o Firmware upload Type Printer o SetIP Model name CLX 6210FX Series o Online toner ordering Firmware version V1 00 00 846 o Device cloning Device list n P address 10 88 195 243 CLX 6210FX Series SECOOOOFOAQ0000 a gi Service Manual c Samsung Electronics Alignment amp Troubleshooting Maintenance Firmware Upgrade Upgrade il Status overview Contact us Sitemap Help Maintenance 1 g Help gt Firmware upgrade gt Upgrade Upgrade schedule gt Automated upgrade gt Upgrade status O Schedule o Firmware upload 5 SetlP o Online toner ordering o Device cloning lt Back Finish 4 n 4 03 3 right 1995 5 SAMSUNG All rights reser Maintenance Firmware Upgrade Upgrade Done cA Status overview Contact us Sitemap Help Maintenance D gt Firmware upgrade gt Upgrade status s 2 Help Completed SECOOQOFOAD CLX 6210FX S 10 88 195 243 Printer aj gt Automated upgrade mae 3 o Firmware upload o SetlP o Online toner ordering o Device cloning 4 Clear completed Cancel upgrade Service Manual
7. 1 Toner Contamination on Paper Path on the Lead Edge of on Paper Path 1 1 Clean the toner contamination on paper path the paper Toner Contamination 1 Toner Contamination 1 Toner Contamination on Paper Path on the Back of the on Paper Path 1 1 Clean the toner contamination on paper path Paper 2 Toner Contamination on T2 Roller 2 Toner Contamination on T2 Roller 2 1 Clean the T2 unit Dragged Image 1 Motor Error of the 1 Motor Error of the Developing Unit Developing Unit 1 1 In case that OPC isn t rotating 1 2 Check and confirm Main drive motor Black OPC DEVE Color OPC Color Deve BLDC Motor EDC 100 0000 EDC 100 0002 EDC 100 0004 EDC 100 0006 1 3 Check the OPC coupling in developing unit was installed Service Manual ED Samsung Electronics Alignment amp Troubleshooting Action to Resolve Problem Description Broken Lines on Image Cause Description 1 Lineburst on Fuser Unit 1 Lineburst on Fuser Unit 1 1 Check the Fuser unit is working out properly 1 2 Check the T C contol value TM 111 0006 0017 If there is any wrong value change the value 1 3 Check the CTD density EDC 117 0000 1 4 If the density is not decreased operate the CTD density Patch EDC 117 0001 And check the density decrease the density level on Custiom Color setting 1 5 If you could not adjust the density on Custom Color do TM 111 0006 0017 to adjust the T C I
8. If it is defective replace the T2 Engage Motor 1 3 Check the T2 Engage Disenage sensor EDC 100 0011 If it is defective replace the sensor 1 4 When checking T2 Engage Disenage EDC 100 0010 check that the T2 Roller work or not If not work replace the T2 Unit 1 5 Check the ITB Drive Roller Ground If it is defective replace the ITB Image Density Difference between Right and Left Sides for a Particular Color 1 Unbalanced T1 Transfer Roller Nip 1 Unbalanced T1 Transfer Roller Nip 1 1 Check that the Front Cover is locking properly 1 2 Take out the ITB and check the T1 roller state If it is defective replace the ITB Image Density Difference between Right and Left Sides for All Colors 1 Unbalanced T2 Transfer Roller Nip 1 Unbalanced T2 Transfer Roller Nip 1 1 Check that the Side Cover is locking properly 1 2 Check the T2 Engage Disenage Motoer EDC 100 0010 If it is defective replace the T2 Engage Motor 1 3 Check the T2 Engage Disenage sensor EDC 100 0011 If it is defective replace the sensor 1 4 When checking T2 Engage Disenage EDC 100 0010 check that the T2 Roller work or not If not work replace the T2 Unit 1 5 Check the ITB Drive Roller Ground If it is defective replace the ITB Horizontal White Line s 1 Mis Contact on T1 and or Charging Bias 2 Electrostatic Noise 1 Mis Contact on T1 and or Charging Bias 1 1 Take out the ITB
9. Please wait Test Routines Fault History a Letter B 2 Letter D 3 Letter B a l 1 Sided 2 Sided You can print the test pattern by pressing the start test button By default Test Pattern number shall be 1 You can select paper source by selecting tray of the image You can select simplex duplex printing option by selecting 1 sided 2 sided button Service Manual c Samsung Electronics Alignment amp Troubleshooting e Diagnostics gt Test Routines gt Other gt Shading Test Diagnostics Initialization in progress Please wait Test Routines Copier Shade and Print Report Fe f Print Last Shade Network Report Other Information Fault History N The function is used to set the optimum scan quality determined by the specific characteristics of the CCD Charge Coupled Device If copy image quality is poor perform this function to check the condition of the CCD unit e Diagnostics gt Test Routines gt Other gt Scan Edge Test Diagnostics Initialization in progress Please wait Information Fault History Copier Network Other Print Scan Edge Test Service Manual 4 65 Samsung Electronics Alignment amp Troubleshooting e Diagnostics gt Test Routines gt Other gt Memory Clear gt Diagnostics Please select Country for Memor
10. Replace HVPS Check the Photo Interrupter Exit Sensor works properly or not Replace HVPS End Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 DADF Jam Description The error message about the DADF Jam has displayed regardless of removing the Paper Either the Motor step DADF or Yes PBA Sub DADF are defected Replace ELA HOU DADF Sub Ass y Check if there is DADF jam message regardless of removing the document form DADF tray NO Error message is disappeared NO Replace MEA UNIT Dicer PBA HOLDER DADF a RUBBER Check if driving unit works Check if DADF is pulling Document Either the Motor DADF or PBA Yes Sub DADF are defected Replace ELA HOU DADF Sub Ass y End Service Manual cD Samsung Electronics Alignment amp Troubleshooting 5 Scan Lock Description CCD module has some problems Check the connection between the Scan Motor and Joint PBA Connect the Harness correctly Check the belt or gear in the Scan unit CCD is moving when power on Check the connection of FFC cable Connect the FFC cable correctly Reassemble the belt or gear If necessary Replace those parts Check the Joint board Replace Joint board Replace CIS Replace Main board Check the Main board Replace Main board Replace the scan motor Service Manual cD Samsung Electronics Alignment amp
11. replace HVPS L PBA 3 Poor T1 Transferrin 3 1 Check and confirm THV1 Bias for the color TM 107 0000 0007 3 2 If there is any wrong value check and confirm the contact point between the rear side of ITB and frame 3 3 Read the THV1 value for the color EDC 107 0000 0003 3 4 If any mis reading on the MHV value replace HVPS L PBA Low Image Density 1 Poor T2 Transfer 1 Poor T2 Transfer for All Colors 2 Wrong CTD Sensing 1 1 Check and confirm THV2 Bias for the color TM 107 0008 0009 1 2 If there is any wrong value check and confirm the contact point of T2 driving roller in side unit 1 3 Read the THV2 value for the color EDC 107 0004 0007 1 4 If any mis reading on the THV2 value replace HVPS L PBA Vertical Irregular 1 Unbalanced 1 Unbalanced Metering Blade Gap Image Density for a Metering Blade Gap 1 1 Replace the Imaging unit Particular Color 2 Unbalanced Developer 2 Unbalanced Developer Distribution at Developing Gap Distribution at 2 1 Replace the Imaging unit Developing Gap Service Manual co Samsung Electronics Alignment amp Troubleshooting Action to Resolve Problem Description Vertical Irregular Image Density for All Colors Cause Description 1 Unbalanced T2 Transfer 1 Unbalanced T2 Transfer 1 1 Check the THV value EDC 107 0005 If there is any wrong value replace the HVPS 1 2 Check the T2 Engage Disenage Motoer EDC 100 0010
12. 1 FirstServerS 1 2 SecondServerS 3 ThirdServerS FIP 2 lt R gt 4 FourthServerS aay i E Resolution 5 FifthServerS lt j 300 dpi o gt 6 SixthServerS e SMB Sends the scanned file to SMB Press SMB for that option e FTP Sends the scanned file to FTP Press FTP for that option e No Index number which you entered in SyncThru Web Service e Server Alias name which you entered in SyncThru Web Service Duplex Selects whether the machine scans on one side of the paper 1 Sided both sides of the paper 2 Sided or both sides of paper but back is rotated 180 degrees 2 Sided Rotate Side 2 e Resolution Selects the scanning resolution value e Back Returns to the previous screen e Quality Adjusts the display quality of the scan output e File Format Selects the file format of the scan output e Scan Preset Automatically changes some scan options such as file format resolution and more You can adjust options to fit each specific purpose e Back Returns to the previous screen Advanced tab 9 Ready to Email Fax Number should have more than one digit Image ir Original Size f 148 356 mm JISB5 E A s f A4 m Letter p 98 216 mm lt a 098 jn e pon SS E AS Legal e Original Size Sets the originals to a specific fixed size Back Returns to the previous screen Service Manual D Samsung E
13. 3 Open the reverse stack door and remove the jammed paper Check the paper exit gt Original paper jam in front of scanner The originals are jammed in DADF Remove the all document on DADF Remove the jammed paper in DADF N Original paper jam inside of scanner duplex path 1 The lead edge of the document failed to actuate the reverse stack sensor within the correct time after actuating the gate sensor 2 The edge of the document failed to actuate the reverse stack sensor Open the ReverseStack door And remove the jammed paper 2 Open the platen door and remove the jammed paper 3 Open the DADF door and remove the jammed paper 4 Check the paper exit Original paper jam inside of scanner The lead edge of the document failed to actuate the gate sensor within the correct time after actuating the scan sensor When the machine is on jammed paper is detected in the DADF Open the DADF door And remove the jammed paper Close the DADF door 2 Open the platen door and remove the jammed paper 3 Open the reverse stack door and remove the jammed paper 4 Check the paper exit Service Manual cD Samsung Electronics B Alignment amp Troubleshooting Message Original paper jam inside of scanner Original paper jam while reversing paper in scanner Meaning After power on and initializing the original is sensed by DADF inner sensor Regi S
14. 3 5 Value 1111 FirstRoww 2001 2 3 7 Value 1111 FirstRoww 2001 2 3 9 Value 2222 Second Roww 2011 2 3 2 x e Public tab Shows the job list of delay print and store print job e Secured tab Shows the job list of secure print secure receive and secure store print job e User Name Shows the user name who registered the job e File Name Shows the job name which is registered as the job information For the computer printing the file name shows e Date Shows the date of the job registered e Page Shows the total page number of the job e Detail Pops the separate message showing the basic job information with the file size the paper size and the paper type as well e Edit Lets you to modify the file name e Delete Deletes the selected list e Delete All Deletes all the list e Print Prints the selected list 4 1 6 6 Understanding the USB screen When USB memory is inserted into the USB memory port on your machine USB icon shows on the display C Ready Ready umMscw Name Date a USBFomat Fie1 20 1 20208 w File2 21 2 20209 TDirectory1 22 3 20210 Scan to USB Directory2 23 4 2021 a File3 24 5 20212 e USB Format You can delete image files stored on an USB memory device one by one or all at once by reformatting the device e USB Print You can directly print files stored on an USB memory device You can print TIFF BM
15. CD Samsung Electronics Alignment amp Troubleshooting 4 1 3 Abnormal Image Printing and Defective Roller If a mark or other printing defect occurs at regular intervals down the page it may be caused by a damaged or contaminated roller Make sure the repetition interval by consulting the table below If the roller is dirty try to clean it If the problem is still occurred after cleaning the roller replace the part including the defective roller NO Roller renon Phenomenon Replace part mm 1 Pressure Roller 91 1 Offset Spot Line Burst Fuser Unit 2 T2 Roller 88 0 White and Black Spot Periodic Banding Transfer Roller Rear Side Paper Dirty 3 Registration Roller 59 7 Roll Mark 4 Pick up Roller 72 3 Roll Mark 5 Drive Roller 77 8 Periodic Banding Color Registration ITB Unit 6 T1 Roller 44 0 White and Black Spot Periodic Banding ITB Unit 7 Exit Roller 47 1 Roll Mark Vertical Scratch 8 OPC Drum 94 3 White and Black Spot Periodic Banding Imaging Unit Ghost Color Registration Charger Roller 44 0 White and Black Spot Periodic Banding Imaging Unit Magnetic Roller K 35 3 Periodic Banding Imaging Unit Magnetic Roller 35 3 Periodic Banding Imaging Unit YMC Fuser Belt 127 7 Waving Offset Spot Line Burst Fuser Unit 10 ITB 785 4 White and Black Spot Periodic Banding ITB Unit Service Manual 416 Samsung Electronics Alignment amp
16. CED Samsung Electronics Alignment amp Troubleshooting 4 1 8 Diagnostics 4 1 8 1 Introduction This document will capture the behavior specifications for the GUI Windows for Diagnostics Each section of this document describes one feature with a step window image and script However used window image is not fixed image from the specification point of view Acquire detail information from script Window image is just example image will be implemented 4 1 8 2 How to enter diagnostics mode 1 Press 3 4 key 1 2 3 simultaneously 2 Enter password 1934 3 Press OK button 2 Diagnostics Login Password 4 4 1 8 3 How to exit diagnostics mode By pressing the Home button exit Diagnostics mode When exit Diagnostics mode a popup window shall display By default Reset Counters is No Reboot Copier is Yes Diagnostics Reset Reboot Counters Copier am Yes f Yes m No Lama No e Service Manual lt cED Samsung Electronics Alignment amp Troubleshooting 4 1 8 4 Diagnostics Menu Map Information Fault History General Fault Log Machine Serial number Fault Counters Network IP Address Images since last call Service started HFSI Software version Usage Counters Test Rountines Copier NVM Read Write NVM Initialization Engine DADF Routines Fax NVM Read Write NVM Initialization Fax Routines Protocol Report Network NVM Initialization Other Pr
17. Contol EDC Menu 0 4 Reserved 5 DADF 6 19 Reserved 20 FAX 100 Engine Motor 101 Engine Clutch amp Actuator 102 Engine Paper Handling 103 Engine Timing 104 Engine Consumables 105 Engine Charger 106 Engine Developer 107 Engine Transfer 108 Engine Environment 109 Engine Fixing 110 Engine LSU 111 Engine Toner 112 Engine ACR 113 Engine Option Finisher 114 Engine Option SCF 115 Engine Option Reserved 116 Engine Option Reserved 17 engineer 118 255 Reserved 100 0000 Main BLDC Motor Main BLDC Motor is On Off On Off 100 0001 Main BLDC Motor Ready Detect if Main BLDC Motor runs at normal speed High Low 100 0002 Black OPC DEV Motor Black OPC DEV BLDC Motor is On Off On Off 100 0003 Black OPC DEV Motor Detect if Black OPC DEV BLDC Motor runs at High Low Ready normal speed 100 0004 Color OPC Motor Color OPC BLDC Motor is On Off On Off 100 0005 Color OPC Motor Ready Detect if Color DEV BLDC Motor runs at normal High Low speed 100 0006 Color DEV Motor Color DEV BLDC Motor is On Off On Off 100 0007 Color DEV Motor Ready Detect if Color DEV BLDC Motor runs at normal High Low speed 100 0008 T1 Engage Motor T1 Engage Motor On Off On Off Service Manual cD Samsung Electronics Alignment amp Troubleshooting B
18. FAN Replace it Fax unit error 10 002 Please turn off then on 1 Fax card is not installed 2 Fax card is not installed properly 3 Fax card is out of order 4 In case that you didn t modem install after installing fax card 1 Replace the Fax unit 2 If the problem persists after replacing the Fax unit replace the Fax unit Finisher door is open Close it Finisher door is open Close the finisher door Finisher error 07 007 014 Please turn off then on There is a problem in the finisher unit Turn the machine off and reinstall the finisher again Check that the finisher cable is connected properly Service Manual coD Samsung Electronics B Alignment amp Troubleshooting Message Fuser error 02 001 Please turn off then on Meaning 1 At warm up the temperature keep up the lower temperature for regular time In case that the temperature has not reached warm up temperature after warm up time At ready Less than target temperature and for more than 10 sec 4 At printing Less than printing Ref temp and for more than 10 sec N amp Suggested Solutions 1 Check the Thermostat If it is defective replace it 2 Check the Lamp If it is defective replace it 3 Check the fuser connector Reconnect it 4 If the Heat On signal is not occurred from Power supply replace it Fuser error 02 002 Please turn off then on
19. G N G Replace SMPS Check 5V On SMPS O K Replace ON BLINK 5V O K Engine PBA N G N G Replace SMPS Each Check 24V On Engine PBA Each Check 24V On SMPS O K O K Replace Engine PBA Replace Engine PBA Replace SUB PBA Service Manual c Samsung Electronics Alignment amp Troubleshooting 2 No Display on LCD Description Engine is warming up properly but LCD displays nothing Check the flow chart Check the BLU Harness on OP PBA Check 24V On OP PBA Replace OP PBA or LCD Check Connecting Harness between OP amp MAIN PBA Check 5V On MAIN PBA Replace OP PBA Replace MAIN PBA Connect the harness correctly Service Manual cD Samsung Electronics Alignment amp Troubleshooting 3 LSU error Description LSU error message is displayed Check the flow chart 1 Check LSU_5V 24VS with side cover closed N G 2 Enter the diagnostics mode Check that the LSU motor is up to the required speed Replace LSU N G Check the wiring between LSU and Engine PBA Connect the harness correctly O K Check 5V 24V N G on Engine PBA Replace Engine PBA or SMPS O K Reinstall N G Developer Replace OPC Service Manual Samsung Electronics Alignment amp Troubleshooting 4 Cover open error Description The cover open message is displayed but the print cover is closed C
20. LCD Brightness Adjusts the brightness of the touch screen You can change the display language Guides you to remove the USB memory devices from the machine Follow the instruction on the LCD This icon appears only when you connect an USB memory module e Logout Logs out from the currently logged in account Machine Setup button When you press Machine Setup button you can browse current machine settings or change machine values This button allows you to move to Copy Fax Scan Stored Documents menu directly e Machine Status Shows the current status of the machine e Admin Setting Allows an administrator to set up the machine e Usage Page Report You can print the report on the amount of printouts depending on the paper size and type Service Manual D Samsung Electronics Alignment amp Troubleshooting Job Status button When you press Job Status button the screen shows the lists of currently running jobs queued jobs and completed jobs FANDIR Job Current Job Active Notice Job Name Status Job Type a 000 Copy JobJobName_0 Scanning JobOwner_0 001 Copy JobJobName_1 Scanning JobOwner_1 Copy 002 Copy JobJobName_2 Scanning JobOwner_2 copy ous Copy JobJobName_3 Scanning JobOwner 3 Copy 004 Copy JobJobName_4 Scanning JobOwner_4 Copy 005 Copy JobJobName_5 Scanning JobOwner 6 copy x v To e Current Job tab Shows the list o
21. Samsung Electronics Alignment amp Troubleshooting e User Behavior User can select one item in the list to reset the counter using Reset button or to edit the Max Life and threshold value using Edit button e Items in this column are DADF Roller Rubber Pad Life Page T1 T2 T3 P up Roller Life Page Retard Roller Life Page Bypass Rubber Pad Life page Transfer Roller Life Page Fuser Roller Fuser Unit Life Page Heat Roller Life Page Pressure Roller Life Page e Status The possible values in this column are OK Check Negative and Off OK Actual counter is smaller than the threshold value Check Actual counter is bigger than threshold value but smaller than Max Life Off Actual counter exceeds Max Life Negative There is no counter to display In this case it shall display in the Status and Max Life column e Actual Values in this column are actual counts for HFSI usage e Max Life Values in this column are maximum life limits set for HFSI e Reset This button is used to reset the actual counter after replacing the HFSI unit This button is disabled before user select one item in the list and enabled once user select any of the items in the list Once user presses a confirmation window shall display to user confirm again The window is displayed as below If user confirms reset it will reset the counter to 0 If the counter of selected item is 0 Reset bu
22. Service Manual lt gt Samsung Electronics Alignment amp Troubleshooting e Diagnostics gt Test Routines gt Copier gt NVM Read Write gt Edit j Diagnostics Information y Copier Default 5 Fax gt Het work gt Other gt e NVRAM Read Write code table Test Routines 0 4 Reserved 5 DADF 6 19 Reserved 20 FAX 100 Engine Motor 101 Engine Clutch amp Actuator 102 Engine Paper Handling 103 Engine Timing 104 Engine Consumables 105 Engine Charger 106 Engine Developer 107 Engine Transfer 118 255 109 Engine Fixing 110 Engine LSU 111 Engine Toner 112 Engine ACR 113 Engine Option Finisher 114 Engine Option SCF 115 Engine Option Reserved 116 Engine Option Reserved Reserved Service Manual D Samsung Electronics Alignment amp Troubleshooting EE Code NVM Description Meaning 103 0000 Pick Up Start Time psync and pick up 103 0010 Regi Off Time regi sensor on regi clutch off 103 0021 Option Clutch On Time Option feed sensor on Option clutch on 103 0030 Delay Time of Feed Clutch On regi clutch on feed clutch on 104 0000 Pick up roller Life Page Counter Pick up roller Life Page Counter 104 0010 Forward roller Life Page Counter Forward roller Life Page Count
23. The light page is printed out when copying Check that the print resolution setting is too low or the toner save mode Check that the scanner Unlock the scan lock lock is locked Change the resolution setting or cancel the toner save mode Check that the paper or media in the tray meet the product specifications Use the proper media Replace the defect unit CCD module CCD cable Scan Assy Perform the shading Test on diagnostic mode If shading test fails Find the defect the component Check the charge voltage output of HVPS Replace the HVPS Service Manual cD Samsung Electronics
24. To use the scanning feature press Scan on the Main screen If the screen displays an other menu press home button to go to the Main screen If the message asking Auth ID and Password it means the network administrator has set the authentication in SyncThru Web Service 9 Enter the user name and password Fax Number should have more than one digit Password Press Scan to Email NetScan or Scan to Server 2 Ready ep 7 Fax Number should have more than one digit e Scan to Email Scans and sends the scanned output to the destination by email e NetScan Scans and sends the scanned output to the destination with the Samsung Network Scan Manager program e Scan to Server Scans and sends the scanned output to the destination with SMB and FTP Service Manual D Samsung Electronics Alignment amp Troubleshooting Basic tab This section explains the Basic tab of Scan to Email and Scan to Server and NetScan s basic screen Scan to Email 2 Ready to Email Fax Number should have more than one digit Advanced Image From A Address lt Local Global Ce Bec lt gt Subject Resolution Message lt s ooa jea e From Sender s email address e To Cc Bcc Recipients addresses Cc is for copies to an additional recipient and Bcc is for the same as Cc but without their name be displayed e Subject Message Subject and message of the email
25. Troubleshooting m Repetitive defect Image check page Print this page Align the this page and the printed defect image and find the defective roller Start line Magnetic roller CMYK Charge roller T1 Ee Exit roller Regi roller Registration Roller Pick up roller Drive roller T2 roller Pressure roller Drum Fuser belt Service Manual D Samsung Electronics Alignment amp Troubleshooting J HS O Loa Smarth ede i oa E ROLLER TRANSFER JC66 01513A Exit roller ROLLER PRESSURE JC66 01412A ROLLER TRANSFER JC66 01505A ROLLER REGIIDLE JC66 01506A RUBBER ROLLER PU JC73 00216A ROLLER DRIVE JC66 01511A Cartridge Drum unit Fuser belt Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 4 Control Panel overview Dp b COG L e DOG GCE ool ot C e OD 1 yy Machine Setup Leads you to the machine setup and advanced settings 2 al Job Status Shows the jobs currently running queued jobs or completed jobs 3 gt A Status Shows the status of your machine 4 Display screen Displays the current machine status and prompts during an operation You can set menus easily using the touch screen 5 Numeric keypad Dials fax number and enters the number value for document copies
26. avoid 3 Pull the jammed paper out in the direction tearing the paper In the optional high capacity feeder 1 Open the outer cover of the high capacity feeder you do not see any paper in this area stop and If the paper does not move when you pull or if go to step 4 2 Open the inner cover of the high capacity feeder 4 Pull out the optional high capacity feeder 5 Lift the front part of the tray slightly up to release the tray from the machine Samsung Electronics Service Manual Alignment amp Troubleshooting In the multi purpose tray 6 Remove the paper in the direction shown Pull it out gently and slowly in order to avoid tearing the paper 1 If the paper is not feeding properly pull the paper out of the machine or if the paper stop pulling and continue on to step 5 If the jammed paper is not visible is stuck 2 Open and close the side cover Printing automatically resumes 7 Insert the paper tray and close the two covers Samsung Electronics Service Manual Alignment amp Troubleshooting In the paper inside the machine 3 Open the guide in the direction shown and pull the jammed paper gently out of the machine 1 Open the side cover 4 Open and close the front cover to resume printing shown If you do not see any paper in this area go to step 3 Service Manual E Samsung
27. button Diagnostics DSi Test Information Fault History N Routines va The Fautt Log history will be cleared Touch OK to delete the history or touch Cancel to retum to the fault Log window Service Manual D Samsung Electronics Alignment amp Troubleshooting Fault Counters e Diagnostics gt Fault History gt Fault Counters e Fault counters window displays Fault group with number and name They are 01 Feeder e 09 FDI e 02 Fuser 10 Controller e 03 Motor Fan e 11 Scanner e 04 LSU e 12 Mismatch Type e 05 Option Interface e 13 Network e 06 CRU e 14 Cloning e 07 Finisher e 18 Memory State 08 DADF 21 Tray 24 MSOK gt Diagnostics Test Information Fault History Routines Fault Log Fault Group A 01 Feeder Fauk Counters 5 02 Fuser os motorra O O 04 LSU Is 05 Option Interface 06 CRU al lt a User shall select one item in the list at a time and multiple selection shall not supported User can select Non Zero or All By default Non Zero shall be selected When press Ok Fault Counters Detail Window shall be displayed Service Manual 445 Samsung Electronics Alignment amp Troubleshooting O Diagnostics Test Information Fault History Routines 1r Fault Log Code Description Value 06 001 Toner Empty 10 Fauk Counters I bs x Fault
28. change the value 1 3 Check the Charge Bias EDC 105 0000 003 If it is defective replace the HVPS 1 4 If it is normal check the contact between charge high voltage harness and developing unit 1 5 If it is normal check the OPC grounding Foggy Background for All Colors 1 Mis Sensing Outter Temperature Wrong Charging Bias from HVPS N 1 Mis Sensing Outter Temperature 1 1 Check the external temparature sensor and humidity sensor 2 Wrong Charging Bias from HVPS 2 1 If the sensor is normal check the Charge Bias TM 105 0010 0016 If or not change the value 2 2 Check the Charge Bias EDC 105 0000 003 If it is defective replace the HVPS 2 3 If it is normal check the contact between charge high voltage harness and developing unit 2 4 If it is normal check the OPC grounding Periodic White Black Color Spots 1 Damage Contamination on OPC Damage Contamination Charging Roller N 1 Damage Contamination on OPC 1 1 In case of falling off the coating on OPC the periodic black color spot will be occured 1 2 If charging is defective by OPC damage white spot will be occured 2 Damage Contamination Charging Roller 2 1 If the charging roller has the damage or contamination the periodic black color spot will be occured White Spot on Solid Image 1 Unstable T2 Transfer Roller Nip High T2 Transfer Voltage N 1 Unstable T2 Transfer Rol
29. e Remove All Erases everything in the input area e Address Inputs the recipient s address just by pressing stored addresses You can store frequently used email addresses from your computer using the SyncThru Web Service Duplex Selects whether the machine scans on one side of the paper 1 Sided both sides of the paper 2 Sided or both sides of paper but back is rotated 180 degrees 2 Sided Rotate Side 2 e Resolution Selects the scanning resolution value e Back Returns to the previous screen If the network authentication is enabled the log off confirmation message popes up and closes Scan to Email NetScan f 2 NetSean Fax Number should have more than one digit NetScan Server Address m Application 1 Application 2 Application fsa ses 4 Application 5 Application 6 Application If the authentication for network appears you have to enter user name and password to enter the NetScan screen e No Lists the number in order for application programs e Application Shows the available application programs from your computer e Select Moves to the application program you have selected Service Manual D Samsung Electronics Alignment amp Troubleshooting Scan to Server gt Ready to Scan Fax Number should have more than one digit Advanced Image Output Ja SMB No Server
30. is on the MHV On Off Roller 106 0000 Yellow Dev Bias Yellow Dev bias voltage on at normal drive level On Off 106 0001 Magenta Dev Bias Magenta Dev bias voltage on at normal drive level On Off 106 0002 Cyan Dev Bias Cyan Dev bias voltage on at normal drive level On Off 106 0003 Black Dev Bias Black Dev bias voltage on at normal drive level On Off 107 0000 Yellow THV Bias Read Detect what the THV value is on the THV Roller Numeric 3 digits 107 0001 Magenta THV Bias Read Detect what the THV value is on the THV Roller Numeric 3 digits 107 0002 Cyan THV Bias Read Detect what the THV value is on the THV Roller Numeric 3 digits 107 0003 Black THV Bias Read Detect what the THV value is on the THV Roller Numeric 3 digits 107 0004 iTHV Bias iTHV plus bias voltage on at normal drive level On Off 107 0005 iTHV Bias Read Detect what the THV value is on the iTHV Roller 107 0006 iTHV Bias iTHV minus bias voltage on at normal drive level On Off 109 0000 Fuser Temperature A Detects what the temperature A is on fuser Numeric 3 digits 109 0001 Fuser Temperature B Detects what the temperature B is on fuser Numeric 3 digits Service Manual 4 56 Samsung Electronics B Alignment amp Troubleshooting 109 0002 Fuser Fan Run Ready Detects if Fuser Fan Motor runs at normal speed High Low 109 0003 Fuser Motor Forward Fuser Mo
31. or other options 6 lt Clear Deletes characters in the edit area Redial Pause In standby mode redials the last number or in edit mode inserts a pause into a fax number 8 t On Hook Dial Engages the telephone line 9 Interrupt Stops a job in process to do an urgent copy job 10 D Clear All Reverts the current settings to the default values 11 Power Saver Sends the machine into the power saver mode You can also turn the power on and off with this button 12 Stop Stops an operation at any time The pop up window appears on the screen showing the current job that the user can stop or resume 13 Start Starts a job Service Manual cD Samsung Electronics Alignment amp Troubleshooting 4 1 4 1 Introducing the touch screen and useful buttons Touch screen The touch screen allows for user friendly operation of the machine Once you press the home icon on the screen it shows the Main screen Shows Help You can find the explanation by feature contents e Copy Enters the Copy menu e Fax Enters the Fax menu Optional e Scan Enters Scan to Email NetScan Scan to Server menu e Stored Documents Enters the Stored Documents menu e USB When USB memory is inserted into the USB memory port on your machine USB icon shows on the display screen e SmarThru Workflow Enters the SmarThru Workflow menu Optional e Toner Info Shows amount of toner used e
32. replace the developing unit 2 Unstable Charging Bias 2 1 Check the external temparature sensor and humidity sensor 2 2 If the sensor is normal check the Charge Bias TM 105 0010 0016 If or not change the value 2 3 Check the Charge Bias EDC 105 0000 003 If it is defective replace the HVPS 2 4 If it is normal check the contact between charge high voltage harness and developing unit 2 5 If it is normal check the OPC grounding Offset Image after image on OPC 1 Poor Erasing 2 Poor Mechanical Cleaning 1 Poor Erasing 1 1 Check the Eraser Lamp working for each color 1 2 If the Eraser lamp is normal check that the Eraser Lens is contaminated or not 1 3 If the Eraser Lens is normal check the OPC surface If the OPC rotates more than OPC life the OPC coating thickness will be thin 2 Poor Mechanical Cleaning 2 1 When the OPC rotates check the Cleaning Blade is working normally Service Manual c Samsung Electronics Alignment amp Troubleshooting Problem Description Cause Description Action to Resolve Auger Marks thick 1 Low Toner 1 Low Toner Concentration slanted white band Concentration 1 1 In case of Low Toner Concetration 2 Developer Loss 1 2 Check the T C control value TM 111 0006 0017 If there is any problem change the value 1 3 After operate Main Black OPC DEVE Color OPC Color Deve BLDC Motor EDC 100 0000 EDC 100 0002 ED
33. 13 Stapler Staple when no cartridge On 113 0014 Entrance Sensor Detect paper at paper feeding area High Low 113 0015 Exit Sensor Detect paper at paper exit area High Low 113 0016 Paddle Home Sensor Detect Paddle Home position High Low 113 0017 Front Jog Home Sensor Detect Front Jog Home position High Low 113 0018 Rear Jog Home Sensor Detect Rear Jog Home position High Low 113 0019 Support Finger Home Detect Support Finger Home position High Low Sensor 113 0020 Ejector Home Sensor Detect Ejector Home position High Low 113 0021 Ejector Encoder Sensor Detect Ejector Encoder sensor High Low 113 0022 Stacker Top Sensor Detect Stacker Top position High Low 113 0023 Stacker Bottom Switch Detect Staple Bottom position High Low 113 0024 Staple Home Sensor Detect Staple Home position High Low 113 0025 Staple Ready Sensor Detect Staple Ready to clinching High Low 113 0026 Low Staple Sensor Detect Staple Low High Low 113 0027 Paper Detector Sensor Detect paper in stapler area High Low 113 0028 Finisher Door Switch Detect Finsher Door Open or Close High Low 113 0029 IOT Set Sensor Detect Finisher is connected with IOT High Low 113 0030 Duplex Paper Sensor Deetct Duplex Paper feeding from IOT High Low 117 0000 CTD Execute Now Start CTD 117 0001 Print CTD Check Page Print CTD Check Page Service Manual cD Samsung Electronics Alignment amp Troubleshooting 4 1 8 7 b Fax NVM Read Write e Diagnostics gt Test Routines gt Fax gt NVM Re
34. 130 M_TRC Cyan Measured TRC Value for Cyan 117 0140 M_TRC Black Measured TRC Value for Black Service Manual cD Samsung Electronics Alignment amp Troubleshooting NVM Initialization e Diagnostics gt Test Routines gt Copier gt NVM Initialization e By default none of items is selected and Initialize button shall be disabled There shall be Back button i 4 Diagnostics initialization in progress Please wait information Faul t History _ All Copier NVM Copier Network Other e Diagnostics gt Test Routines gt Copier gt NVM Initialization gt Initialize Diagnostics Invalid NVM number Information Fault History Or Are you sure you want to initialize these NYM values Press OK to begin the initialization Press Cancel to retum back to previous window Make sure that you have saved NVM before proceeding x If you want to initialize the NVM values press OK button When press OK button SR shall show the initialization progress status and result When the result is get pop up window shall be disappeared Service Manual CD Samsung Electronics Alignment amp Troubleshooting Engine DADF Test Routines e Diagnostics gt Test Routines gt Copier gt Engine DADF Test Routines Diagnostics Exceeded Maximum number of selections Test Routines Code Test Name 01 100 Side Cover Interlock Information Fault History
35. Alignment amp Troubleshooting 4 Alignment amp Troubleshooting This chapter describes some of the main service procedures including Clearing paper jams Using the Diagnostic mode How to firmware upgrade Troubleshooting etc 4 1 Alignment and Adjustments 4 1 1 Paper path Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 2 Clearing paper Jam If a paper jam occurs an error message appears in the LCD display Find and remove the jammed paper If you don t see the paper open the covers Do not use a tweezers pincers or other metal tools when clearing a paper jam This could damage the internal mechanism causing print quality problems or possibly electrical shock m JAM type DADF Unit Scanner Unit 9 A V O leu A ear Lo a B LI man Duplex Unit A iT qO Toner bottle Unit L L 4 4 all ie Ar H Cartridge Transfer Unit l D E J Cartridge Drum Unit i s t J LSU Unit 5 i te Standard tray 5 is co nos La AP I rE Service Manual 42 Samsung Electronics Alignment amp Troubleshooting m Description of JAM type Case Jam Removal Jam Layout
36. C 100 0004 EDC 100 0006 operate the toner supply motor for 10 sec EDC 111 0000 0003 Check the printed image 1 4 If the problem is improved by toner supply change the T C control value to raise the T C TM 111 0006 0017 2 Developer Loss 2 1 The problem occurs because of the low toner 2 2 Check the abnormal developing condition was occured by the defective environmantal sensor 2 3 Check the Charge Bias TM 105 0010 0016 and Deve Bias TM 106 0000 0003 If there is any wrong value change the value 2 4 Check the Charge Bias EDC 105 0000 003 If it is defective replace the HVPS 2 5 Check the Deve Bias EDC 106 0000 003 If it is defective replace the HVPS 2 6 If Charge bias and HVPS are normal replace the developing unit Carriers on Printed 1 High OPC Surface 1 High OPC Surface Potential Image Potential 1 1 The problems occurs because of abnormal charge deve conditions 1 2 Check the environmental sensor 1 3 Check the Charge Bias TM 105 0010 0016 and Deve Bias TM 106 0000 0003 If there is any wrong value change the value 1 4 Check the Charge Bias EDC 105 0000 003 If it is defective replace the HVPS 1 5 Check the Deve Bias EDC 106 0000 003 If it is defective replace the HVPS Service Manual Samsung Electronics Alignment amp Troubleshooting Problem Description Cause Description Action to Resolve Toner Supply Error 1 Toner Supply 1 Toner
37. Counters Detail window shall display Fault code description and value counter among the selected Fault Group Items of displayed Fault codes are different based on the selection of Non Zero or All When selected Non Zero Fault codes in the selected Fault Group having non zero counter shall be displayed When selected All all Fault codes in the selected Fault Group shall be displayed Display order of Fault code is upward 4 1 8 7 Test Routines Tab 4 1 8 7 a Copier NVM Read Write e Diagnostics gt Test Routines gt Copier gt NVM Read Write 2 Diagnostics Information I Test Routines Copier Fax gt 10 155 Labels Temperature offset 5 5 Hetgork gt 10 200 Fuser Life Page Counter 1325 1325 Other gt 10 210 Heat Roll Life Page Counter 1325 1325 10 220 Pressure Roll Life Page Counter 1325 1325 Edit button shall be disabled until any NVM item is selected Edit button shall be disabled when read only NVM is selected Search edit box has 00 000 as a default User shall input the whole number to find a specific NVM by pressing Find button Refer to NVM Read Write table If matching NVM is found the page including the specified NVM shall be displayed and the NVM is shown as selected If matching NVM is not found error message such as Invalid NVM number shall be displayed on the status area and search edit box displays default number
38. Do not mix paper types in a tray e Use only recommended print media e Ensure that the recommended side of the print media is facing up in the tray or facing down in the multi purpose tray e If paper jams occur frequently when you print on A5 B5 sized paper Load the paper into the tray with the long edge facing the front of the tray If load the paper this way printing both sides of the paper Duplex is not supported Service Manual Ce Samsung Electronics Alignment amp Troubleshooting 4 1 2 2 Clearing document jams When an original jams while passing through the DADF the warming message appears on the display screen 1 Remove any remaining pages from the DADF Misfeed of exiting paper 2 Open the DADF cover 1 Remove the remaining documents from the DADF 2 Open the DADF cover DADF 3 Open the document input tray upwards and pull the document gently out of the DADF 4 Close the DADF cover Then reload the pages you removed if any in the DADF 4 Close the DADF cover and the document input tray Then place the documents back in the DADF Service Manual Samsung Electronics Alignment amp Troubleshooting Roller misfeed 1 Open the scanner lid 2 Grasp the misfed paper and remove the paper from the feed area by carefully pulling it to the right using both hands scanner lid if you do not see the paper in this area stop and go to step 3 3 Ope
39. Electronics Alignment amp Troubleshooting In the fuser area In the duplex unit area 1 Open the side cover If the duplex unit is not inserted correctly paper jam may occur Make sure that the duplex unit is 2 Remove the jammed paper in the direction inserted correctly shown 1 Open the side cover 2 Release the guide to pull the jammed paper 3 Close the side cover Printing automatically resumes 4 Close the side cover Service Manual Samsung Electronics Paper jam inside finisher Paper jam inside finisher s duplex 1 Open the stacker front cover Alignment amp Troubleshooting In the stacker finisher Paper jam in front of finisher Ui A 2 Pull the stacker lever 1a down If necessary pull the stacker lever 1b down as well 3 Remove the jammed paper N AN 7 click 2 Press right of 1c lever and then push stacker to left 4 Slide in the stacker until you hear the sound 1 Open the stacker front cover 3 Remove the jammed paper 5 Close the stacker front cover Samsung Electronics Service Manual Alignment amp Troubleshooting 4 Pull up on the stacker lever and then close the Paper jam at exit of finisher stacker front cover 1 Gently pull the paper out through the exit area 2 Close the side cover Printing automatically resumes 3 Remove the jammed paper Service Manual
40. Initialization e Diagnostics gt Test Routines gt Network gt NVM Initialization i Diagnostics Initialization in progress Please wait Information Fault History Copier NVM Initialization 3 5 ER Other v Service Manual c3 Samsung Electronics Alignment amp Troubleshooting e Diagnostics gt Test Routines gt Network gt NVM Initialization gt Initialize i Diagnostics Initialization in progress Please wait information Fault History Are you sure you want to initialize these NVM values Press OK to begin the initialization Press Cancel to retum back to previous window Make sure that you have saved NVM before proceeding 7 If you want to initialize the NVM values press OK button When press OK button SR shall show the initialization progress status and result When the result is get pop up window shall be disappeared Service Manual 4 63 Samsung Electronics Alignment amp Troubleshooting 4 1 8 7 d Other e Diagnostics gt Test Routines gt Other gt Diagnostics ES Initialization in progress Please wait informnmation Fault History ESE Copier P Teer Memory Clear te Pattem f lt Network Shading Test Print Report Hay Scan Edge Reset Admin Test Password t w e Diagnostics gt Test Routines gt Other gt Print Test Pattern Diagnostics Initialization in progress
41. P JPEG PDF and PRN files e Scan to USB You can specify image size file format or color mode for each scanning to USB job Service Manual c Samsung Electronics Alignment amp Troubleshooting 4 1 7 Firmware Upgrade e USB and Network port are used to F W upgrade e Network applications SWAS SWS can be used for network port upgrade 4 1 7 1 Using the common method Download the firmware file in the temporary folder And unzip the file Delete all current jobs from Job Status window Connect USB cable in the machine idle state Send firmware file hd by usblist2 Drag the f w file and Drop down on the usbprn2 exe And then f w update will be started automatically usblist2 Drag and Drop Firmware upgrade MCB Progresstic DADF FINISHER Please wait until end reboot Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 1 7 2 FIN upgrade using SWAS SyncThru Web Admin Service Start the SWAS program Windows Start menu gt Programs gt Samsung Netowork Printer Utilities gt SyncThru Web Admin Service Firmware Upgrade Upgrade check device using IP address 43 Status overview Contact us Sitemap Help 41 sos gt Firmware upgrade gt Upgrade S Heip Devices gt Choose device gt Automated upgrade 2 Group All z gt Upgrade status Model list D CLX 6210FX Series a Firmware upload o SetlP a Online ton
42. Supply Path is blocked by Developer Path is blocked by 1 1 Check the Toner Supply Motor EDC 111 0000 0003 Developer 1 2 Check the toner supply shutter operates properly 1 3 Check that the toner supply entrance is closed or not 1 4 Check that the toner supply pipe is blocked or not 1 5 Check the T C sensor After operate Main Black OPC DEVE Color OPC Color Deve BLDC Motor EDC 100 0000 EDC 100 0002 EDC 100 0004 EDC 100 0006 Check the T C sensor value EDC 111 0004 7 1 6 If the T C sensor value EDC 111 0004 7 is constant or abnormal check the T C Sensor or TC Sensor ADC of Engine board Early Toner Empty 1 High Image Density 1 High Image Density 1 1 Check the environmental sensor 1 2 If the density of printed image is high check the T C control value TM 111 0006 0017 If it is abnormal change the value 1 3 Operate the CTD density control EDC 117 0000 and check the density is decreased or not 1 4 If the density is not decreased operate the CTD density Patch EDC 117 0001 Check the density decrease the density on Custom Color Setting 1 5 If you could not adjust the density on Custom Color operate TM 111 0006 0017 to adjust the T C Toner Contamination 1 Toner Contamination of the Internal Mechanism Toner Contamination on Printed Image of the Internal 1 1 Clean the toner contamination Mechanism Toner Contamination 1 Toner Contamination
43. Troubleshooting 4 2 6 Image Quality problems and solutions 1 Vertical Black Line and Vertical Black Band Description 1 Straight thin black vertical line occurs in the printing 2 Dark black vertical band occur in the printing Check where vertical black line or vertical black band is located Contamination of the charge roller in the Imaging unit Damaged cleaning blade in the Imaging unit Replace the drum cartridge and try again to print out YES Service Manual 402 Samsung Electronics Alignment amp Troubleshooting 2 Vertical White Line Description White vertical voids in the image Wrong Part MESU 2 Drum Cartridge Check where vertical white line is located Clean the LSU window with recommended cleaner IPA Clean the window with a clean cotton swab Foreign matter stuck onto the window of internal lenses of LSU mirror Foreign matter or toner particles between the Replace the Imaging unit magnetic roller and doctor and try again to print out blade It may occur when Burr and foreign substances are on the window of the Imaging unit Remove the foreign matter and burr of the exposure window the Imaging unit Open the right cover and check ribs that corresponds to the position of the voids Remove if found If the fuser is defective voids occur periodically at the top of a black image If the problems are not solved
44. UM in the cartridege is not properly connected Check the connection between toner cartridge CRUM connnector and SET Color toner cartridge is worn Replace with new one The color toner cartridge has run out The machine stops printing Install a new toner cartridge Color toner cartridge is worn Replace with new one The toner cartridge has run out The machine stops printing Replace a new toner cartridge The lifespan of the color toner Color toner is empty Replace toner cartridge Side Main Door is open cartridge which the arrow indicates is reached The side door or main door is open Install a new toner cartridge 1 Open and close the door If the message is Close it not disappeared check the below steps 2 Check that the door switch is pushed 3 Check that the Ui message is chaged by door switch action 4 Check the door switch signal on EDC mode Communication problem occurred with tray2 or Communication problem occurred with tray2 HCF Tray2 or HCF is not installed Check the connection between Tray2 and HCF If there is any problem replace the tray2 and HCF board If the problem persists replace the main board Service Manual 4 69 Samsung Electronics B Alignment amp Troubleshooting Message Communication problem occurred with network board Meaning Communication error with Network board Suggested Solutions Check t
45. ad Write Diagnostics Exceeded Maximum number of selections Information Fault History Lent n kiii Copier p A NVM Read Write Protocol Report Fax Network NVM Initialization Fax Routines For the behavior refer to Copier NVM Read Write 5 Diagnostics Information Test Routines Copier gt Code HYH Hame Default L Y alue Fax 20 100 Redial Attempts 2 Network gt 20 110 Redial Interval 3 3 20 200 20 300 Pause Dial Time Ring On Time Service Manual 4 59 Samsung Electronics Alignment amp Troubleshooting For the behavior refer to Copier NVM Read Write Edit Diagnostics Information I Test Routines Copier Default 5 NVM Initialization e Diagnostics gt Test Routines gt Fax gt NVM Initialization e By default none of items is selected and Initialize button shall be disabled There shall be Back button G q Diagnostics initialization in progress Please wait Test Information Fault History Routines Copier n All Fax NVM r oao Fax E Fax SA KO Rist All Fax Directories Settings NVM J Other ll Fax Job NVM Service Manual cD Samsung Electronics Alignment amp Troubleshooting e Diagnostics gt Test Routines gt Fax gt NVM Initialization gt Initialize E Diagnostics Initialization in progress Please wait Information Fault History i a Are you
46. ain board This IP address conflicts with an IP address already in use Check it The IP address is used in other place elsewhere Check the IP address or obtain a new IP address Toner cartridge 06 006 Please turn off then on Toner Cartridge Error 1 Reinstall the toner cartridge 2 Reconnect the harness Toner cartridge 06 007 Please turn off then on Toner Cartridge Error 1 Reinstall the toner cartridge 2 Reconnect the harness Too much paper in finisher stacker Remove printed paper The stacker is full of printouts Remove the printed paper Too much paper in output bin tray Remove printed paper The printed papers are full on the output tray 1 Remove the paper on the output tray 2 Check the Outbin Full Senosr Component Test gt Sensor Read gt OB Top door of scanner is open 1 DADF door is open during DADF driving 2 Platen Door is open during DADF driving 1 Open the DADF door And remove the jammed paper Close the DADF door 2 Open the platen door and remove the jammed paper 3 Open the reverse stack dooor and remove the jammed paper 4 Check the paper exit Service Manual cd Samsung Electronics Alignment amp Troubleshooting Message Meaning Suggested Solutions Top door of scanner is DADF door is open 1 Close the DADF door open Tray2 door is open Close Tray2 or HCF door is open 1 Open and close the door If t
47. alanced Charging Bias Check the external temparature sensor and the humidity sensor 1 3 Check the Charge Bias TM 105 0010 0016 If there is any wrong problem change the value 1 4 Check the Charge Bias EDC 105 0000 003 1 5 If the charge bias is defective replace the HVPS 1 6 If the charge bias is OK replace the Developing unit Horizontal Periodic Jitter 2 3mm Pitch for YMC Color 1 High Torque loaded on Waste Auger in Developing Unit 1 High Torque loaded on Waste Auger in Developing Unit 1 1 The problem occurs because of increasing the drive load in Developing unit 1 2 Check the OPC curve drive torque If the drive torque is increased check the waste toner overflow of the OPC unit If it is overflowed replace the developing unit 1 3 Check the dirve torque in Deve Roller curve If the drive torque of the Deve Roller is increased shake the developing unit horizontally and re install it If the problem persists replace the developing unit because of the gear part Vertical White Band 1 ontaminations on LSU Outer Window Partially No Developer on Developing Roller Vertical Damage on ITB N amp 1 Contaminations on LSU Outer Window 1 1 Check that the LSU windows is contaminated by dirt 1 2 Check that there is the contamination on the optical path of the developing unit 2 Partially No Developer on Developing Roller 2 1 Check that there is the dirt between Deve roll
48. alue TM 107 0000 0009 1 2 If the THV value is defective EDC 107 0000 0005 check the T1 roller contact conditions 1 3 Check the T1 Bias Harness 1 4 Check the ITB grounding If it is defective replace the ITB 1 5 If the problem persists replace the HVPS 2 Low Image Density 2 1 Check the T C control value TM 111 0006 0017 If there is any wrong value change the value 2 2 Check that the density is increasing or not EDC 117 0000 2 3 If the density is not increasing check the CTD density EDC 117 0001 And increase the color density until proper level on Custom Color Setting 2 4 If you can t increase the density on Custom Color change the T C control value to increae the density TM 111 0006 0017 Service Manual D Samsung Electronics Alignment amp Troubleshooting Problem Description Cause Description Action to Resolve Horizontal Dark Band 1 8 2 1mm on All Images 1 Runout on Auger in Developing Unit 1 Runout on Auger in Developing Unit 1 1 The problem occurs because of increasing the drive load in Developing unit 1 2 Check the OPC curve drive torque If the drive torque is increased check the waste toner overflow of the OPC unit If it is overflowed replace the developing unit Horizontal Periodic Micro Jitter sub 1mm Pitch for a Particular Color 1 Unbalanced Charging Bias 1 Unbalanced Charging Bias 1 1 It is occurs because of the unb
49. and check the T1 roller conditions If it is defective replace the ITB 1 2 Check and confirm MHV Bias for the color TM 105 0010 0016 If there is any wrong value change the value TM 105 0010 0016 1 3 Turn on the Charging Bias for the color EDC 105 0000 0003 1 4 Read the MHV value for the color EDC 105 0004 0007 1 5 If any mis reading on the MHV value replace HVPS L PBA 1 6 Check the OPC grounding If the grounding is defective replace the Imaging unit 1 7 Check the ITB grounding If the grounding is defective replace the ITB unit Service Manual gt Samsung Electronics Alignment amp Troubleshooting Action to Resolve Problem Description Horizontal White Line s continue Horizontal Sharp Line s for a Particular Color Cause Description 1 Mis Contact on T1 and or Charging Bias 2 Electrostatic Noise continue 1 Mis Contact on Charging Bias 2 Unstable T1 Transfer Bias 2 Electrostatic Noise 2 1 Check and confirm Dev Bias for the color TM 106 0000 003 If there is any wrong value change the value 2 2 Check the connection state between the Imaging unit and Bias harness 2 3 Check the Dev Bias for the color EDC 106 0000 003 If the value has any noies replace the HVPS 1 Mis Contact on Charging Bias 1 1 Check and confirm MHV Bias for the color TM 105 0010 0016 If there is any wrong value change the value TM 105 0010 0016 1 2 T
50. ase turn off then on LSU motor does not operate or the drive signal is abnormal Check the LSU motor noise If there is any dirving noise check the motor ready signal LSU error 04 003 Please turn off then on Yellow LSU motor does not operate Check the LSU motor noise If there is any dirving noise check the motor signal Service Manual CD Samsung Electronics ae lt Alignment amp Troubleshooting Message LSU error 04 004 Please turn off then on Meaning After Yellow LD on the Laser beam detect signal is not occurred or irregular Suggested Solutions 1 Check the Beam Detecht signal If there is a BD signal replace the Main board If or not check the LD contol signal 2 Check the LD Power is normal 3 If it is normal check the light receving part LSU error 04 006 Please turn off then on Magenta LSU motor does not operate Check the LSU motor noise If there is any dirving noise check the motor signal LSU error 04 007 Please turn off then on After Magenta LD on the Laser beam detect signal is not occurred or irregular 1 Check the Beam Detecht signal If there is a BD signal replace the Main board If or not check the LD contol signal 2 Check the LD Power is normal 3 If it is normal check the light receving part LSU error 04 009 Please turn off then on Cyan LSU motor does not operate Check the LSU motor n
51. at Half Speed 110 0040 LD Power Yellow Yellow LD Power at Normal Speed 110 0050 LD Power Magenta Magenta LD Power at Normal Speed 110 0060 LD Power Cyan Cyan LD Power at Normal Speed 110 0070 LD Power Black Black LD Power at Normal Speed 111 0000 Toner Vcon Yellow Toner Vcon Yellow 111 0010 Toner Vcon Magenta Toner Vcon Magenta 111 0020 Toner Vcon Cyan Toner Vcon Cyan 111 0030 Toner Vcon Black Toner Vcon Black 111 0060 Toner THV1 Yellow Upper control limit of yellow TC sensor 111 0070 Toner THV1 Magenta Upper control limit of magenta TC sensor 111 0080 Toner THV1 Cyan Upper control limit of cyan TC sensor 111 0090 Toner THV1 Black Upper control limit of black TC sensor 111 0140 Toner Target Yellow Yellow target TC sensor value 111 0150 Toner Target Magenta Magenta target TC sensor value 111 0160 Toner Target Cyan Cyan target TC sensor value 111 0170 Toner Target Black Black target TC sensor value 112 0120 Manual Color Regi X offset Yellow Distant from hsync to Isync multi hsync for yellow 112 0130 Manual Color Regi X offset Magenta Distant from hsync to Isync multi hsync for Magenta Service Manual 449 Samsung Electronics Alignment amp Troubleshooting EE Code NVM Description Meaning 112 0140 Manual Color Regi X offset Cyan Distant from hsync to Isync multi hsync for Cyan 112 0150 Manual Color Regi X offset Black Distant fro
52. can Gate Duplex Reverse Stack The lead edge of the document failed to actuate the duplex sensor within the correct time when the document was fed the wrong way Suggested Solutions 1 Open the DADF door And remove the jammed paper Close the DADF door 2 Open the platen door and remove the jammed paper 3 Open the reverse stack dooor and remove the jammed paper 4 Check the paper exit 1 Open the DADF door And remove the jammed paper Close the DADF door 2 Open the platen door and remove the jammed paper 3 Open the reverse stack door and remove the jammed paper 4 Check the paper exit Paper jam at exit of finisher Paper jammed in the stacker Open the stacker door and remove jammed paper by lowering guide 1a or 1b Paper Jam at the bottom Paper has jammed during duplex If there is no paper but the error message of duplex path printing is displayed check the Duplex sensor Component Test Paper Jam at the top of Paper has jammed during duplex If there is no paper but the error message duplex path printing is displayed check the Duplex sensor Component Test Paper Jam in exit area Paper has jammed in the fuser area 1 If there is not jammed paper but the error is occured Check the Exit Sensor Component Test gt Sensor Read gt EX value Paper jam in front of finisher Paper jammed in the stacker Open the stacker door and remove jammed paper by low
53. ction from motor to Engine PBA 1 2 If the connection is wrong correct it 1 3 If the connection is right replace motor and or harness Black OPC amp Developing BLDC Motor Error 1 High Torque Loaded on Black OPC and or Developing Unit 1 High Torque Loaded on Black OPC and or Developing Unit 1 1 Check the torque Black OPC and or Developing Unit 1 2 If the torque is very high replace Black OPC and or Developing Unit 2 Motor Signal is abnormal 1 1 Check the wire connection from motor to Engine PBA 1 2 If the connection is wrong correct it 1 3 If the connection is right replace motor and or harness Color Developing BLDC Motor Error Service Manual 1 High Torque Loaded on Developing Unit 1 High Torque Loaded on Developing Unit 1 1 Check the torque Developing Unit 1 2 If the torque is very high replace Developing Unit 2 Motor Signal is abnormal 1 1 Check the wire connection from motor to Engine PBA 1 2 If the connection is wrong correct it 1 3 If the connection is right replace motor and or harness Samsung Electronics Alignment amp Troubleshooting Problem Description Cause Description Action to Resolve Color OPC BLDC Motor Error 1 High Torque Loaded on OPC Unit 1 High Torque Loaded on OPC Unit 1 1 Check the torque OPC Unit 1 2 If the torque is very high replace OPC Unit 2 Motor Signal is abnormal 1 1 Check the wir
54. ction shown straight out If the paper does not move when you pull or if Once you remove the jammed paper here open you do not see any paper in this area stop and the side cover and then close it to clear the error go to step 4 message on the display 4 Lift the front part of the tray up slightly to release 6 Close the side cover and insert the paper tray the tray from the machine Lower the rear part of the Tray to align the rear edge with the corresponding slot of the machine then insert it completely Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 Lift the front part of the tray slightly up to release the tray from the machine If the paper does not move when you pull or if you do not see the paper in this area stop and go to step 3 5 Remove the paper in the direction shown To avoid tearing the paper pull it out gently and slowly 6 Insert the paper tray and close the two covers Samsung Electronics In the optional tray NY you do not see any paper in this area stop and shown To avoid tearing the paper pull it out If the paper does not move when you pull or if go to step 4 3 Pull the jammed paper out in the direction gently and slowly 1 Open the outer cover in tray 2 2 Open the inner cover of tray 2 Service Manual Alignment amp Troubleshooting shown pulling gently and slowly in order to
55. ctronics Alignment amp Troubleshooting 2 JAM 0 Description Paper is jammed at Tray 1 Check where the jammed paper is located Check if any object or obstruction is on the path before the forward roller If any End No remove it or them Paper still inside the Tray Yes No Pull out the tray and start the printing job with Check if the Photo Interrupter Registration Leg M_Act No Paper on by lift upside Sensor works or not de You can make sure of it by actuating the End if the MEA Unit Roller PU is rolling or Leg M_ Act Ready DP If it does not work not replace the HVPS Does the MEA Unit No Check the Clutch and the Motor Roller PU rotate DC Main work or not If needed replace them Yes OK Replace the MEA Unit Cassette or the MEA Unit Roller PU End End or ern 4 98 Service Manual Samsung Electronics Alignment amp Troubleshooting 3 JAM 1 Description Paper is jammed at Fuser Registration Jam occurred Check where the jammed paper is located NO Push the Leg M Act Replace the Leg Ready DP down and M_Act Ready DP Lead edge of paper is located between the Leg M_Act Ready DP and Leg M_Actuator Exit check if it returns back quickly Yes End Yes Does the Photo Interrupter registration sensor work properly NO Check if any object or obstruct is on the path If any remove it End
56. d Sheets Black Printed Sheets Color Printed Sheets 2 Sided Sheets Copied 2 Sided Sheets Black Copied 2 Sided Sheets Color Copied 2 Sided Sheets DADF Scan Page Counts Platen Scan Page Counts Printed 2 Sided Sheets Black Printed 2 Sided Sheets Color Printed 2 Sided Sheets Analog Fax Sheets Analog Fax 2 Sided Sheets Fax Image Received Analog Fax Images Sent Analog Fax Images Received Images Sent Network Scanning Images Sent Email Images Sent Maintenance Impressions Black Maintenance Impressions Service Manual Ta Samsung Electronics Alignment amp Troubleshooting Admin Setting General tab Setup tab Device Info Copy Setup Date amp Time Fax Setup Default Settings Network Setup Measurement Authentication Timers Optional Service Language Color Power Saver Tray Management Altitude Adjustment Output Options Contention Management Sound Supplies Management Machine Test On Demand Overwrite HDD Spoolling Stored Job File Polic 7 Country y Print Report tab Print Accounting Reports Report Usage Page Report When the display Are you sure you want to print it shows press Yes Job Status button This menu shows the job in process in waiting in completed and the notice message such as an error Current Job tab Completed Job tab Detail Detail Delete Close Delete All Close Active Notice tab Detail Close Service Manual Te Samsung Electronics Alignment amp Troubleshooting 4 1 6 2 Un
57. derstanding the Copy screen When you press Copy on the Main screen the Copy screen appears which has several tabs and lost of copying options All the options are grouped by features so that you can configure your selections easily If the screen displays an other menu press Home button to go to the Main screen If you want to know more information for copy screen please consult the user manual Basic Tab Ready gt Ready To Copy Coples 001 Basic Advanced Image E H Original Size Original Type Paper Supply Tet Text Photo Photo pa Aao wy E Reduce Enlarge Magazine 6 Oricina100 gt more RE Color Mode Duplex Color B W S912 1Sided gt more CaP D Output Light v Dark gt req Uncollated jomi pmoran eal 0D e Original Size Selects the size of the originals e Reduce Enlarge Reduces or enlarges the size of a copied image e Duplex Sets the machine to print copies on both sides of the paper e Output Selects Collated or Uncollated copy options If you install the optional stacker amp stapler then the staple related option appears e Text Text Photo Photo Magazine Improves the copy quality by selecting the document type for the current copy job e Color B W You can switch this copy mode between Color mode and B W mode Selects whether the user print copies in mono or color e Light Dark Adjusts the brightness level to make a copy that is easier to read when the
58. e connection from motor to Engine PBA 1 2 If the connection is wrong correct it 1 3 If the connection is right replace motor and or harness Fuser BLDC Motor Error 1 High Torque Loaded on Fuser Unit 1 High Torque Loaded on Fuser Unit 1 1 Check the torque Fuser Unit 1 2 If the torque is very high replace Fuser Unit 2 Motor Signal is abnormal 1 1 Check the wire connection from motor to Engine PBA 1 2 If the connection is wrong correct it 1 3 If the connection is right replace motor and or harness Fuser Open Error 1 Thermistor Open 2 Thermostat Open 3 T2 Transfer Mis Contact 4 Engine PBA Error 1 Thermistor Open 1 1 Check resistance of thermistors 1 2 If the resistance value is infinite or much high Mohm replace the thermistor or Fuser Unit 2 Thermostat Open 2 1 Check resistance of thermostats 2 2 If the resistance value is infinite or much high Mohm replace the thermostat or Fuser Unit 3 T2 Transfer Mis Contact 3 1 Open the side cover and check high voltage contacts of T2 roller 3 2 If there are any contaminations on the contact make it clean 4 Engine PBA Error 4 1 If there is no problems in the above 3 checks and the error is continuously displayed replace Engine PBA No Booting 1 Power Out 2 Fail to Initialize Video PBA 1 Power Out 1 1 Check and confirm 5V output from SMPS 1 2 Check power wire connection
59. ecause of increasing the torque Replace the developing unit Motor does not operate 03 008 Please turn off then on After Color Dev BLDC motor is operated the ready signal is not occurred within 1 sec Take out and Shake the developing unit horizontally And reinstall it If the problem persists Replace the developing unit Service Manual gt Samsung Electronics B Alignment amp Troubleshooting WEEER 3 Original paper does not feed in scanner Original paper is too long for scanner Check size Meaning The lead edge of the document failed to actuate the scan sensor within the correct time after actuating the registration sensor Oversized document or double feeding of originals Suggested Solutions 1 Open the DADF door And remove the jammed paper Close the DADF door 2 Open the platen door and remove the jammed paper 3 Open the reverse stack door and remove the jammed paper Check the paper exit ENS Check the paper exit and remove the jammed paper 2 Open the Platen door and remove the jammed paper 3 Open the ReverseStack door and remove the jammed paper 4 Open the DADF door and remove the jammed paper Original paper jam in front of scanner duplex path Paper has jammed during duplex printing in the DADF Open the DADF door And remove the jammed paper Close the DADF door 2 Open the platen door and remove the jammed paper
60. er 104 0020 Retard roller Life Page Counter Retard roller Life Page Counter 104 0030 T2 Pick Up Roller Life Page Counter T2 Pick Up Roller Life Page Counter 104 0040 T3 Pick Up Roller Life Page Counter T3 Pick Up Roller Life Page Counter 104 0060 Bypass Rubber Pad Life Page Counter Bypass Rubber Pad Life Page Counter 104 0190 Transfer Roller Life Page Counter Transfer Roller Life Page Counter 104 0210 Fuser Life Page Counter Fuser Life Page Counter 105 0000 MHV DC Yellow Charger HV Yellow DC Duty 105 0010 MHV DC Magenta Charger HV Magenta DC Duty 105 0020 MHV DC Cyan Charger HV Cyan DC Duty 105 0030 MHV DC Black Charger HV Black DC Duty 105 0040 MHV DC Low Yellow Charger HV Yellow Low DC Duty 105 0050 MHV DC Low Magenta Charger HV Magenta Low DC Duty 105 0060 MHV DC Low Cyan Charger HV Cyan Low DC Duty 105 0070 MHV DC Low Black Charger HV Black Low DC Duty 105 0080 MHV VPP Yellow Charger HV Yellow VPP Duty 105 0090 MHV VPP Magenta Charger HV Magenta VPP Duty 105 0100 MHV VPP Cyan Charger HV Cyan VPP Duty 105 0110 MHV VPP Black Charger HV Black VPP Duty 105 0120 MHV AC Yellow Charger HV Yellow AC Duty 105 0130 MHV AC Magenta Charger HV Magenta AC Duty 105 0140 MHV AC Cyan Charger HV Cyan AC Duty 105 0150 MHV AC Black Charger HV Black AC Duty 106 0000 Deve DC Yellow Deve DC Yellow 106 0010 Deve DC Magenta Deve DC Magenta 106 0020 Deve DC Cyan Deve DC Cyan 106 0030 Deve DC Black Deve DC Black 107 0000 Transfer1 High Vo
61. er and Dr Blade in Developing unit 3 Vertical Damage on ITB 3 1 If the surface of ITB gets damaged replace the ITB Vertical Moving White Band 1 Contaminations on Doctor Blade Gap 1 Contaminations on Doctor Blade Gap 1 1 Check that there are the dirt or contaminations between Deve roller and Dr Blade in Developing unit Service Manual 4 82 Samsung Electronics Alignment amp Troubleshooting Action to Resolve Problem Description Vertical White Band for Copy Job Cause Description 1 Contaminations on CCDM or Scanning Window Image Cell Error on CCDM N 1 Contaminations on CCDM or Scanning Window 2 Image Cell Error on CCDM Vertical Band for a Particular Color Contaminations on Charging Roller OPC Cleaning Fail OPC Scratch wo N 1 Contaminations on Charging Roller 1 1 If the Charging roller is contaminated replace the developing unit 2 OPC Cleaning Fail 2 1 Check that there is the vertical band on OPC after normal printing If the vertical band occurs replace the developing unit because of the defective OPC cleaning Blade 3 OPC Scratch 3 1 If the OPC is scratched replace the developing unit Vertical Dark Band 1 Contaminations on Charging Roller Slip on Charging Roller N 1 Contaminations on Charging Roller 1 1 If the Charging roller is contaminated replace the developing unit 2 Slip on Charging R
62. er ordering a Device cloning Next gt Maintenance Firmware upload register firmware TM Le Status overview Contact us Sitemap Help f 1 Settings gt Firmware upload s 2 Help o Firmware upgrade Firmware upload ES Fe ae Sa o SetIP o Online toner ordering o Device cloning gt Add firmware 3 firmware Maintenance gt Firmware upload a Help o Firmware upgrade gt Choose file o SetlP 2 p Online toner ordering o Device cloning Firmware type Printer Model name CL B210FX Series Firmware version V1 00 00 846 p Service Manual D Samsung Electronics Alignment amp Troubleshooting Maintenance Firmware Upload confirm uploaded firmware 1 Settings Maintenance TERRE 2 Heip o Firmware upgrade f 5 SetlP o Online toner ordering o Device cloning gt Firmware upgrade gt Upgrade Help Choose firmware gt Automated upgrade ALLS gt Upgrade status Printer lily20_V1 00 00 846 hd CLX 6210FX S V1 00 00 846 o Firmware upload Nl o SetlP o Online toner ordering o Device cloning lt Back Next gt Maintenance Firmware Upgrade Upgrade choose firmware cil Status overview Contact us Sitemap
63. ering guide 1a or 1b Paper Jam in MP tray Paper misfed from multi purpose tray 1 If pick up roller does not rotate check the pick up clutch 2 If Pickup roller is rotating but the paper is not feeding replace the pick up rubber 3 Check the feed sensor If it is defective replace it Paper Jam in tray1 Paper has jammed in the feeding area of the tray Open the side door and remove the jammed paper 2 If pick up roller does not rotate check the pick up clutch 3 If Pickup roller is rotating but the paper is not feeding replace the pick up rubber 4 Check the feed sensor If it is defective replace it Service Manual c Samsung Electronics B Alignment amp Troubleshooting Message Paper Jam in tray2 or Paper Jam in tray2 HCF Paper Jam in tray3 Meaning Paper has jammed in the feeding area of the tray Paper has jammed in the feeding area of the tray Suggested Solutions 1 Open the tray2 or HCF door and remove the jammed paper 2 If pick up roller does not rotate check the pick up clutch 3 If Pickup roller is rotating but the paper is not feeding replace the pick up rubber 4 Check the feed sensor If it is defective replace it If there is no paper but the error message is displayed check the Feed sensor or hardware 2 If Pickup roller is rotating and the paper is feeding check the pick up clutch Paper Jam in t
64. es Sent e Sheets e Server Fax Images Sent e Copied Sheets e Network Scanning Images Sent e Black Copied Sheets e Email Images Sent e Color Copied Sheets e Maintenance Impressions e Printed Sheets e Black Maintenance Impressions e Black Printed Sheets e Known Jams in the IOT e Color Printed Sheets e Known Jams in Finishing Device s e 2 Sided Sheets e Attempted Sheet Feeds from Internal trays e Copied 2 Sided Sheets e Actual sheet feeds from Internal trays e Black Copied 2 Sided Sheets e Normal Level Power On Hours e Power Save Hours e Attempted Original Sheet Feeds in the DADF Service Manual 4 43 Samsung Electronics Alignment amp Troubleshooting 4 1 8 6 Fault History Tab Fault History provides an error information occurred Fault Log e Diagnostics gt Fault History gt Fault Log e Fault log window shall display errors occurred while the product was operating Diagnostics information Fault History Seo aE fp Faukh Log Code Date Time jj Description ES a 06 001 12 13 06 21 44 23 Toner Empty 05 004 07 11 04 01 06 25 DADF Duplex Feeding Jam 12 000 06 17 03 02 24 23 Tray 1 Mismatch 13 006 05718702 22 04 22 DHCP Server Error 21 018 10 23701 12 43 02 Tray 2 Paper Empty E Clear e Diagnostics gt Fault History gt Fault Log gt Clear e When selecting Clear button Pop up will be displayed If you want to delete the Fault history touch the OK
65. ete Output tab Print Scan to Server Basic tab g Advanced tab Image tab USB Output tab USB Format USB Print Scan to USB Basic tab Advanced tab Image tab Output tab Service Manual Ta Samsung Electronics Alignment amp Troubleshooting Machine Setup button When you press the Machine Setup button on the control panel the screen displays three menus Machine Status shows the supplies life billing counters and reports Admin Setting lets you set the advanced setup to use your machine in depth and conveniently Usage Page Report can print the report on the amount of printouts depending on the paper size and type Machine Status Supplies Life tab Toner Cartridge C Toner Cartridge M Toner Cartridge Y Toner Cartridge K Imaging Unit C Imaging Unit M Imaging Unit Y Imaging Unit K Fuser Kit Feed Roller Kit Tray 1 Feed Roller Kit Tray 2 Feed Roller Kit Tray 3 Feed Roller Kit Bypass Tray Document Feeder Roller BTR Kit DADF Friction Pad Kit Machine Info tab Machine Details Customer Support Machine Serial Number Hardware Options Configuration Software Versions Tray Status Tray Status Paper Size Paper Type Print Report System Report Scan Report Fax Report Usage Counters Total Impressions Black Impressions Black Copied Impressions Black Printed Impressions Color Impressions Color Copied Impressions Color Printed Impressions Sheets Copied Sheets Copied Sheets Color Copied Sheets Printe
66. f jobs in progress and pending e Completed Job tab Provides the list of completed jobs e Active Notice tab Displays any error codes that have occurred e No Gives the order of jobs e Job Name Shows job information like name and type e Status Gives the current status of each job e User Provides user name mainly computer name e Job Type Displays details of the active job such as job type recipient phone number and other information e Detail Shows the detailed information of the selected option on the Current Job Completed Job and Active Notice list e Delete Removes the selected job from the list e Delete All Removes all the jobs from the list e Close Closes the job status window and switches to previous view Power Saver button When the machine is not in use save electricity with the provided power save mode Pressing this button puts the machine into power save mode If you press Power Saver button for more than two seconds a window appears requesting that you turn the power off If you choose Yes the power is turned off This button can also be used to turn the button on Status Description Off e The machine is not in the power save mode e The machine is in the low power save mode Blue On machine is in the power save mode Blink The machine is in the ready power save mode Interrupt button When you press Interrupt button the machine goes into in
67. g e A minor error has occurred and the machine is waiting the error to be cleared Check the display message When the problem is cleared the machine resumes e The toner cartridge is near the end of its life Order a new toner cartridge You can temporarily improve print quality by redistributing the toner Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 1 6 Menu overview 4 1 6 1 Menu Map The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Machine Setup Ma Job Status or touching menus on the display screen Refer to the following diagram Main screen The Main screen is shown on the display screen on the control panel Some menus are grayed out depending on your model Copy a 2X Optional Basic tab Basic tab Original Size Address Reduce Enlarge Duplex Duplex Resolution Output Advanced tab Original Type Original Size Darkness Delay Send Paper Supply Priority Send Advanced tab Polling ID Copy Mailbox N Up Image tab Poster Copy Original Type Clone Copy Darkness Book Copy Erase Background Booklet Color Mode Covers Transparencies Image tab Erase Edge Erase Background Margin Shift Stored Documents Scan E Public tab Scan to Email Detail Basic tab Edit Advanced tab Delete Image tab Delete All Output tab Print NetScan Secured tab Basic tab Detail Advanced tab Edit Image tab Del
68. greater than Maximum Life Software Version e Diagnostics gt Information gt Software Version e When user selects Software version OP displays the version of the Main Controller Image Output Terminal User Interface Network Controller Document Feeder Tray 2 Firmware Tray 3 Firmware Diagnostics Information Fault History EEE TE f i f yir gt General Version Item eT A Image Output TerminalFinisher HFSI Set Version Sat Seer Centon User Interface Usage Counters Network Controller ee Document Feeder Main Controller Pon Service Manual ca Samsung Electronics Alignment amp Troubleshooting Usage Counter e Diagnostics gt Information gt Usage Counter e When user selects Usage Counter OP displays the amount of the Items shown below Diagnostics z Test Information Fault History RoGnNER General lif kem if Amount IES E Total Impressions oO 3 a Black Impressions oO TERRE SEE Black Copied Impressions 8 Usage Counters Black Printed Impressions o j E i Sheets o Copied Sheets o E e Total Impressions e Color Copied 2 Sided Sheets e Black Impressions e Printed 2 Sided Sheets e Black Copied Impressions e Black Printed 2 Sided Sheets e Black Printed Impressions e Color Printed 2 Sided Sheets e Color Impressions e Fax Images Received e Color Copied Impressions e Imag
69. he Network board connection If there is any problem replace the Network board If the problem persists replace the main board Communication problem occurred with scanner unit Communication error with scanner unit Check the Scanner connection If there is any problem replace the Scanner board If the problem persists replace the main board DC motor does not operate 03 010 Please turn off then on DC motor for transfer belt does not operate Replace the Engage motor or Engage check sensor for transfer belt DC motor does not operate 03 011 Please turn off then on DC motor for transfer roller does not operate Replace the Engage motor or Engage check sensor for transfer roller Did not supply enough Color toner Remove seal tape amp reinstall Did not supply enough black toner Remove the seal tape of the imaging unit Did not supply enough Color toner Please open close door Not supplied toner to the imaging unit 1 Check the Toner supply Motor is driving 2 Check the toner supply shutter is working out properly 3 Check the toner supply entrance is closed 4 Check the Toner supply pipe is closed 5 Check the T C sensor 6 Check TC sensor ADC of the Engine B D Exit door of scanner is open DADA exit door is open 1 Close the DADF exit door Fan does not operate 03 002 5 Please turn off then on Fan does not operate Find out the defective
70. he message is it not disappeared check the below steps Tray2 HCF door is open 2 Check that the door switch is pushed Close it 3 Check that the Ui message is chaged by door switch action 4 Check the door switch signal on EDC mode Tray3 door is open Close Tray3 door is open Open and close the door If the message is it not disappeared check the below steps 2 Check that the door switch is pushed 3 Check that the Ui message is chaged by door switch action 4 Check the door switch signal on EDC mode Service Manual TD Samsung Electronics Alignment amp Troubleshooting 4 2 3 System Diagnostic Problem Description Cause Description Action to Resolve Low Image Density 1 Low Toner 1 Low Toner Concentration for a Particular Color Concentration 1 1 Print out CTD check page EDC 117 0001 2 High OPC Surface 1 2 If the output has low toner concentration execute CTD Potential calibration EDC 117 0000 and print CTD check page 3 Poor T1 Transferring again 1 3 If the toner concentration is still low go to DE 003 Failure in CTD Calibration 2 High OPC Surface Potential 2 1 Check and confirm MHV Bias for the color TM 105 0000 0016 2 2 If there is any wrong value change the value TM 105 0000 0016 2 3 Turn on the Charging Bias for the color EDC 105 0000 0003 2 4 Read the MHV value for the color EDC 105 0004 0007 2 5 If any mis reading on the MHV value
71. heck the external temperature sensor and main board If it is defective replace it Service Manual 4 75 Samsung Electronics B Alignment amp Troubleshooting Message Shake Color toner cartridge Meaning The toner supply is low Suggested Solutions Thoroughly roll the new cartridge five or six times to distribute the toner evenly inside the cartridge Staple cartridge is empty Replace it Stapler is run out Replace the staple cartridge Staple cartridge is not installed Install it in finisher Staple cartridge is not installed Install the staple cartridge Supplying and mixing toner to Color imaging unit Please wait Supplying and mixing toner to black imaging unit Wait until the message is disappeared System error 02 000 Please turn off then on 1 At warm up the temperature is less than reference temperature for 20 sec 2 Abnormal ADC has occurred 3 ZeroCross Signal detect error has occurred 1 In case of meaning 1 replace the Fuser unit 2 In case of meaning 3 replace the Engine contol board or Fuser control board or SMPS System error 02 003 Please turn off then on The communication error of the MEGA88 Micom Replace the Engine controller System error 10 004 Please turn off then on Communication error with UI Check the UI connector If there is any problem replace the UI board If the problem persists replace the m
72. heck the flow chart Is the Hook lever Ok Replace Engine PBA Replace Side Cover Replace Micro Switch Service Manual D Samsung Electronics Alignment amp Troubleshooting 5 Fuser Low High Error Description Fuser Low High Error is Displayed Check the flow chart Enter the diagnostic mode And check the condition of the thermistor Wire connections between FDB and other devices are all correct Check wire connections O K Verify resistance of AC connector below 100hm O K N G ms Replace FUSER unit N G IN FDB PBA Check 24V in 6pin connector No1 Go to Cover Open Session O K O K In FDB PBA Check Lamp 1 signal Con No 2 Relay On signal Con No 5 N G Replace FDB PBA O K Replace ENGINE PBA Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 2 5 Mechanism problems and solutions 1 Double feeding Description Double feeding occurs Sheet Guide Retard JC63 00747A Check the flow chart MEA Unit Roller PU JC97 02259A MEA Unit Cassette JC97 02273A Is there the Sheet Guide Retard in the regular position Is there any problem in the MEA Unit Roller PU Pick up NO Replace the MEA Unit Roller PU Adjust the Sheet Guide Retard to Pick up the regular position Re printing OK NG Replace the MEA Unit Cassette OK Service Manual CED Samsung Ele
73. int Test Pattern Shading Test Scan Edge Test Memory Clear Print Report Reset Admin Password Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 1 8 5 Information Tab Information tab provides detail information of the machine General e Diagnostics gt Information gt General e When user selects General OP displays Machine Serial Number Network IP Address and Images since last call Diagnostics Test Routines Infommation Fault History General A r Machine Serial HESI Numiber Network IP Address 000 000 000 000 Software Version A Images since last call 0 Usage Counters Service Started 00 00 2000 HFSI High Frequency Service Items e Diagnostics gt Information gt HFS e When user selects General OP displays the list of HFSI High Frequency Service Items read from the MCB In the list there are Item Status Actual and Max Life Diagnostics Test Routines Infonnation Fault History General Status Actual Max Life _ ADF Roller Life Page Counter HFSI ADF Rubber Pad Life Page Counter Check o o x as Eri Pick up roller Life Page Counter Negative 200 000 300 000 Usage Counters Retard roller Life Page Counter Check 180 000 200 000 Transfer Roller Life Page Counter Off 5 222 43 333 333 Service Manual D
74. lectronics Alignment amp Troubleshooting Image tab D Ready to Email Fax Number should have more than one digit Basic Advanced Original Type Bes cotor Mode Mono painess JOB Erase Background Off Scan to Edge Off eer e Original Type Selects whether the original is text or photo e Color Mode Adjusts the color options of the scan output If the original is color and you want to scan in color press Color Mode e Darkness Adjusts the degree of darkness of the scan output Use left right arrow to adjust the values e Erase Background Erases backgrounds like paper patterns e Scan to Edge Scans originals from edge to edge e Back Returns to the previous screen Output tab 2 Ready to Email e Fax Number should have more than one digit Basic Advanced Image File Format PDF Scan Preset Sharing and Printing e Quality Adjusts the display quality of the scan output e File Format Selects the file format of the scan output e Scan Preset Automatically changes some scan options such as file format resolution and more You can adjust options to fit each specific purpose e Back Returns to the previous screen Service Manual c Samsung Electronics Alignment amp Troubleshooting 4 1 6 5 Understanding the Stored Documents screen Public Secured n User Name if File Name a5 Date v Page la Value 1111 FirstRoww 2001 2 3 3 Value 1111 FirstRoww 2001 2
75. ler Nip 1 1 Check the T2 Engage Disenage motor running EDC 100 0010 If it is defective replace the T2 Engage Disenage Motor 1 2 Check the T2 Engage Disenage sensor EDC 100 0011 If it is defective replace the sensor 1 3 Check the T2 roller during T2 Engage Disenage motor running EDC 100 0010 If it is defective replace the T2 Unit 1 4 Check the ITB Drive Roller Ground If it is defective replace the ITB Service Manual Samsung Electronics Alignment amp Troubleshooting Action to Resolve Problem Description White Spot on Solid Image continue Dot Size Black Color Spots Cause Description 1 Unstable T2 Transfer Roller Nip 2 High T2 Transfer Voltage continue 1 Developer Leakage 2 Unstable Charging Bias 2 High T2 Transfer Voltage 2 1 Check the T2 transfer voltage TM 107 0008 0009 If there is any wrong value change the value TM 107 0008 0009 2 2 Check the T2 Bias Read EDC 107 0005 If it is defective replace the HVPS 2 3 Check the ITB Drive Roller Ground If it is defective replace the ITB 1 Developer Leakage 1 1 The problem occurs because of the developer leakage 1 2 Shake the developer horizontally and re install it 1 3 If the problem persists print the 5 10 pages of the Full Solide image And print the 5 pages of temporary image Is the problem dieappeared 1 4 Try these steps for 2 3 times If the problem is not solved
76. ltage THV Yellow Transfer1 HV Yellow Duty 107 0010 Transfert High Voltage THV Magenta Transfer1 HV Magenta Duty 107 0020 Transfert High Voltage THV Cyan Transfer1 HV Cyan Duty 107 0030 Transfert High Voltage THV Black Transfer1 HV Black Duty 107 0040 Transfert High Voltage THV Low Yellow Transfer1 Low HV Yellow Duty In None Image Area Service Manual aa Samsung Electronics Alignment amp Troubleshooting E Code NVM Description Meaning 107 0050 Transfer1 High Voltage THV Low Magenta Transfer1 Low HV Magenta Duty In None Image Area 107 0060 Transfer1 High Voltage THV Low Cyan Transfer1 Low HV Cyan Duty In None Image Area 107 0070 Transfert High Voltage THV Low Black Transfer1 Low HV Black Duty In None Image Area 107 0080 Transfer2 High Voltage THV2 Transfer2 HV 107 0090 Transfer2 High Voltage THV2 Duplex Transfer2 HV of Duplex 107 0100 PreTransfer1 Duty PreTransfer1 Duty 107 0110 PreTransfer2 Duty PreTransfer2 Duty 107 0120 Saw Plate Duty Saw Plate Duty 109 0000 Fuser Bias Duty Fuser Bias Duty 110 0000 LD Power Yellow Half Yellow Laser Light Level Value in PWM at Half Speed 110 0010 LD Power Magenta Half Magenta Laser Light Level Value in PWM at Half Speed 110 0020 LD Power Cyan Half Cyan Laser Light Level Value in PWM at Half Speed 110 0030 LD Power Black Half Black Laser Light Level Value in PWM
77. m hsync to Isync multi hsync for Black 112 0160 Manual Color Regi Y offset Yellow Distant from psync to Image area for yellow 112 0170 Manual Color Regi Y offset Magenta Distant from psync to Image area for Magenta 112 0180 Manual Color Regi Y offset Cyan Distant from psync to Image area for Cyan 112 0190 Manual Color Regi Y offset Black Distant from psync to Image area for Black 112 0200 Manual Color Regi Width Yellow Image Area Width for Yellow 112 0210 Manual Color Regi Width Magenta Image Area Width for Magenta 112 0220 Manual Color Regi Width Cyan Image Area Width for Cyan 112 0230 Manual Color Regi Width Black Image Area Width for Black 117 0000 Total Condition On Off for CTD All Condition of CTD On Off 117 0010 New Crum Condition On Off for CTD The Condition for New Crum of CTD On Off 117 0020 Page Count Condition On Off for CTD The Condition for Page Count of CTD On Off 117 0030 Page Count for CTD Full Page Count for CTD Full 117 0040 Page Count for CTD Short Page Count for CTD Short 117 0050 Minimum Compensation OD Minimum Compensation OD 117 0060 Maximum Compensation OD Maximum Compensation OD 117 0070 R_TRC Yellow Reference TRC Value for Yellow 117 0080 R_TRC Magenta Reference TRC Value for Magenta 117 0090 R_TRC Cyan Reference TRC Value for Cyan 117 0100 R_TRC Black Reference TRC Value for Black 117 0110 M_TRC Yellow Measured TRC Value for Yellow 117 0120 M_TRC Magenta Measured TRC Value for Magenta 117 0
78. n the white document background 4 Remove the paper from the feed area by carefully pulling 5 Close the white document background and the scanner lid Then load the removed pages back into the DADF Service Manual 46 Samsung Electronics Alignment amp Troubleshooting 4 1 2 3 Clearing paper jams When a paper jam occurs the warming message appears on the display screen Refer to the table below to locate and clear the paper jam Message Location of jam Paper Jam in tray 1 Paper Jam in tray2 Paper Jam in tray 2 HCF Paper Jam in tray3 Paper Jam in MP tray In the paper feed area tray 1 optional tray or multi purpose tray Paper Jam in exit area In the paper inside the machine Paper Jam inside of machine In the fuser area Paper Jam at the bottom of duplex path Paper Jam at the top of duplex path Paper Jam inside of duplex path In the duplex unit Paper jam in front of finisher Paper jam inside finisher Paper jammed in the stacker Paper jam at exit of finisher Paper jammed in the stacker exit part Paper jam inside finisher s duplex Paper jammed in the stacker In the tray 1 1 Open the side cover 2 Open the guide in the direction shown Service Manual Samsung Electronics Alignment amp Troubleshooting 3 Carefully remove the misfed paper in the 5 Remove the jammed paper by gently pulling it dire
79. nded Service Manual cD Samsung Electronics Alignment amp Troubleshooting 5 Toner Supply Error Description The poor supply of toner in the printing job Check the toner supply error YES the rotation of auger is not good The state of rotation of auger in the toner Replace the toner cartridge cartridge NO Is the toner supply motor normal NO abnormal Replace the toner supply motor Service Manual cD Samsung Electronics Alignment amp Troubleshooting 6 Horizontal stripes Description Horizontally aligned black streaks or smears appear Check the Imaging unit is installed properly Take out and reinsert it Measure the defective distance Replace the defective unit Service Manual cD Samsung Electronics Alignment amp Troubleshooting 7 Blank Page Description The blank page is printed out when copying Check that the DADF cover is closed Check that the scanner lock is locked Unlock the scan lock Perform the shading Replace the defect unit Test on diagnostic mode CCD module If shading test fails CCD cable Find the defect the Scan Assy component If the problem persists Check the LSU unit Refer to the LSU error Flow cahrt See the LSU error flow chart zoo ee 4 108 Service Manual Samsung Electronics Alignment amp Troubleshooting 8 Light image Description
80. nsor Detects if paper in tray1 is elevated to the sensor High low 102 0006 11 Paper Low Sensor Detects when the stack height of tray1 is less than High low 25 102 0007 Tray2 Home Position Detect when tray2 is closed Closed Opened 102 0008 T2 Paper Empty Sensor Detect when paper is in tray2 High low 102 0009 T2 Size1 sensor Detects whether auto size1 sensor of tray2 is high High low or low 102 0010 T2 Size2 sensor Detects whether auto size2 sensor of tray2 is high High low or low 102 0011 T2 Size3 sensor Detects whether auto size3 sensor of tray2 is high High low or low 102 0012 T2 Stack Height Sensor Detects if paper in tray2 is elevated to the sensor High low 102 0013 T2 Paper Low Sensor Detects when the stack height of tray2 is less than High low 25 102 0014 Tray3 Home Position Detect when tray3 is closed Closed Opened 102 0015 T3 Paper Empty Sensor Detect when paper is in tray3 High low 102 0016 T3 Size1 sensor Detects whether auto size1 sensor of tray3 is high High low or low 102 0017 T3 Size2 sensor Detects whether auto size2 sensor of tray3 is high High low or low 102 0018 T3 Size3 sensor Detects whether auto size3 sensor of tray3 is high High low or low 102 0019 T3 Stack Height Sensor Detects if paper in tray3 is elevated to the sensor High low 102 0020 T3 Paper Low Sensor Detects when the stack height of tray3 is less than High low 25 102 0028 Bypass Paper Empty Sensor Detects
81. nsufficient Toner Fixing on Printed Image 1 Low Fusing Temperature 2 High Toner Density 1 Low Fusing Temperature 2 High Toner Density 2 1 Check the Fuser unit is working out properly 2 2 Check the T C contol value TM 111 0006 0017 If there is any wrong value change the value 2 3 Check the CTD density EDC 117 0000 2 4 If the density is not decreased operate the CTD density Patch EDC 117 0001 And check the density decrease the density level on Custiom Color setting 2 5 If you could not adjust the density on Custom Color operate TM 111 0006 0017 to adjust the T C No Image Output at Printing 1 Fail to Open LSU Cover 2 No High Voltage Output from HVPS 1 Fail to Open LSU Cover 1 1 Consult the LSU error flow chart 2 No High Voltage Output from HVPS 2 1 Check that abnormal developing condition was occured by the defective environmental sensor 2 2 Check the Charge Bias TM 105 0010 0016 and Deve Bias TM 106 0000 0003 If it is defective change the value 2 3 Check the Charge Bias EDC 105 0000 003 If it is defective replace the HVPS 2 4 Check the Deve Bias EDC 106 0000 003 replace the HVPS 2 5 If High voltage output and HVPS are normal replace the developing unit No Image Output at Copy 1 Fail to Obtain Scan Data 1 Fail to Obtain Scan Data Inaccurate Color Registration 1 Failure in Auto Color Registration Process 2 Inacc
82. ocuments edges e Erase Background Prints an image with no background e Margin Shift Creates a binding edge for the document e Scan Enhance Use this feature for the better quality of copyoutput Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 1 6 3 Understanding the FAX screen When you press Fax on the Main screen the Fax screen appears which has several tabs and lost of fax options All the options are grouped by features so that you can configure your selections easily lf the screen displays an other menu press Home button to go to the Main screen If you want to know more information for Fax screen please consult the user manual 2 Ready to Fax Fax No 919986187 Invalid Password Basic Advanced Image mi tt 15555 Address 2 558 l Saks 3 Yy T 4 lt X 5 Resolution e Standard gt v J S 7 EA Basic Tab Fax number input area Shows the recipient s fax number using the number keypad on the control panel If you configured the phone book press Individual or Group e Add No Lets you add more destinations e Deletes the last digit entered e C Removes all digits of the selected entry e Remove Removes the selected fax number entry e Remove All Removes all the fax numbers in the input area e Address Picks up the frequently used fax numbers di
83. oise If there is any dirving noise check the motor signal LSU error 04 010 Please turn off then on After Cyan LD on the Laser beam detect signal is not occurred or irregular 1 Check the Beam Detecht signal If there is a BD signal replace the Main board If or not check the LD contol signal 2 Check the LD Power is normal 3 If it is normal check the light receving part Please turn off then on Memory failure 10 001 At system booting the memory is not read Replace the memory Motor does not operate 03 000 Please turn off then on After ITB BLDC motor is operated the ready signal is not occurred within 1 sec Check the ITB waste toner is eliminated properly If the ITB waste toner overflows the motor error will be occurred because of increasing the torque Replace the developing unit Motor does not operate 03 006 Please turn off then on Motor does not operate 03 007 Please turn off then on After Black OPC BLDC motor is operated the ready signal is not occurred within 1 sec After Color OPC BLDC motor is operated the ready signal is not occurred within 1 sec Check the ITB waste toner is eliminated properly If the ITB waste toner overflows the motor error will be occurred because of increasing the torque Replace the developing unit Check the ITB waste toner is eliminated properly If the ITB waste toner overflows the motor error will be occurred b
84. oller Vertical Random Streak OPC Scratch 1 OPC Scratch 1 1 If the OPC is scratched replace the developing unit Full Solid Black Color Image 1 Mis Contact on Charging Bias 2 Wrong Charging Bias from HVPS 1 Mis Contact on Charging Bias 1 1 Check and confirm the Charge Bias TM 105 0010 0016 If there is any wrong value change the value 1 2 Check the Charge Bias EDC 105 0000 003 If it is defective replace the HVPS 1 3 Check the connection between the charging bias Harness and the developing unit 1 4 If the connection is OK check the charging roller contact 1 5 If the ITB contact is defective replace the ITB 2 Wrong Charging Bias from HVPS 2 1 Check the external temparature sensor and humidity sensor 2 2 If the sensor is normal check the Charge Bias TM 105 0010 0016 If or not change the value 2 3 Check the Charge Bias EDC 105 0000 003 If it is defective replace the HVPS 2 4 If it is normal check the contact between charge high voltage harness and developing unit Service Manual 4 83 Samsung Electronics Alignment amp Troubleshooting Action to Resolve Problem Description Foggy Backgrounds for a Particular Color Cause Description 1 Low Charging Bias 1 Low Charging Bias 1 1 Check the external temparature sensor and humidity sensor 1 2 If the sensor is normal check the Charge Bias TM 105 0010 0016 If or not
85. original contains faint markings and dark images e Paper Supply Selects the paper supply tray e Erase Edge Allows you to erase punch holes staple marks and fold creases along any of the four documents edges e Erase Background Prints an image with no background e Margin Shift Creates a binding edge for the document e Scan Enhance Use this feature for the better quality of copyoutput Service Manual Ca Samsung Electronics Alignment amp Troubleshooting Advanced Tab Invalid Password Ready To Copy Copies 000 Image B5 f 2s J ID Copy Prints 2 sided originals on one sheet of paper This feature is helpful for copying a small sized item such as a business card N Up Prints 2 or 4 original images reduced to fit onto one sheet of paper e Poster Copy Prints a large image into divided 9 pages e Clone Copy Prints multiple image copies from the original document on a single page e Book Copy Allows you to copy an entire book e Booklet Creates booklets from a sequential set of either 1 sided or 2 sided originals e Covers Automatically adds covers to your copied set using stock taken from a different tray e Transparencies Adds a blank or printed divider between transparencies within a set Image Tab Copies 001 Advanced ES A Erase Edge ei Scan Enhance e Erase Edge Allows you to erase punch holes staple marks and fold creases along any of the four d
86. ray3 HCF Paper has jammed in the feeding area of the tray Open the tray3 door and remove the jammed paper 2 If pick up roller does not rotate check the pick up clutch 3 If Pickup roller is rotating but the paper is not feeding replace the pick up rubber 4 Check the feed sensor If it is defective replace it Paper jam inside finisher Paper jammed in the stacker Open the stacker door and remove jammed paper by lowering guide 1a or 1b Paper jam inside finisher s duplexer Paper jammed in the stacker Open the stacker door and remove jammed paper by lowering guide 1a or 1b Paper Jam inside of duplex path Paper has jammed during duplex printing If there is no paper but the error message is displayed check the Duplex sensor Component Test Paper Jam inside of machine Paper has jammed in the registration area 1 Open the Side door and remove the jammed paper 2 If there is not jammed paper but the error is occured Check the Registration Sensor Component Test gt Sensor Read gt RG value 3 If the paper stopped after actuating the Exit sensor Check the Exit sensor Component Test gt Sensor Read gt EX value Scanner locking switch is locked or another problem occurred The CCD lock has been locked the CCD does not detect its home location or move Unlock the CCD lock Sensor failure 10 012 Call for service Sensor error C
87. rectly from your machine or from SyncThru Web Service e Duplex Selects whether the machine send faxes one side of the original both sides of the original e Resolution Adjusts the resolution options Advanced Tab e Original Size Selects the size of the original document Press OK to update current setting e Delay Send Sets the machine to send a fax at a later time without your intervention e Priority Send Sends an urgent fax before reserved operations e Polling Used when the receiver requests the document to be faxed remotely at sender s absence or vice versa In order to use the polling function the originals must be previously stored in the machine e Mailbox Used to store a received fax or originals in the machine memory which are ready to be polled You can use a mailbox on the same machine you are using or the one on a remote machine Each mailbox has a corresponding mailbox number name and password e Back Returns to the Basic tab Image Tab e Original Type Enhances the fax quality based on the type of the original document being scanned e Darkness Adjusts the level of lightness or darkness of the fax e Erase Background Reduces dark backgrounds or paper patterns as in newspaper originals e Color Mode Selects whether the user sends the fax in mono or color e Back Returns to the Basic tab Service Manual cD Samsung Electronics Alignment amp Troubleshooting 4 1 6 4 Understanding the SCAN screen
88. replace the Imaging unit Service Manual cD Samsung Electronics Alignment amp Troubleshooting 3 Dark Image or Black Image Description The printed image is dark or black Check the state of Black image YES the state of connector is not good Check the state of the Re connect connector of the connector which connects engine board and HVPS the engine board and HVPS YES No charge voltage in the HVPS board Check the charge voltage output of HVPS Replace the HVPS Charge voltage is not turned because of contamination between power supply in the side of the drum cartridge and charge terminal of HVPS Clean the high voltage charge terminal Service Manual cD Samsung Electronics Alignment amp Troubleshooting 4 Background Description Light Dark background appears in whole area of the printing Background Check the state of background YES Does recycle The Imaging unit is not paper be used ane guaranteed if using recycle paper YES the voltage output is not good in the HVPS board Check the voltage output of HVPS Replace the HVPS YES the life of it has been ended The life of the The Imaging unit is basically developer designed to print 50K sheets with jersi simplex mode If it prints more than camiar toner 60K sheets a background can be occurred Replace the Imaging unit when the life of it has been e
89. s from SMPS to Engine PBA 1 3 Check core voltages in Video Engine PBA 2 Fail to Initialize Video PBA 2 1 Check the connections of DIMM Memory HDD and GUI interface harness 2 2 Reboot the set 2 3 If the set does not initialize replace the Video PBA Service Manual D Samsung Electronics E Alignment amp Troubleshooting Problem Description Continuous Logo Display at Initial State No Response from MCB Cause Description 1 Fail to Initialize Communication Port between Video PBA amp GUI 1 Disconnected Communication between Video PBA amp GUI Action to Resolve 1 Fail to Initialize Communication Port between Video PBA amp GUI 1 1 Check the connection between Video PBA and GUI PBA 1 2 Reboot the set 1 3 Send any printing command 1 4 If the printing job works replace GUI PBA 1 5 If the printing job does not work replace Video PBA 1 Disconnected Communication between Video PBA amp GUI 1 1 Check the connection between Video PBA and GUI PBA 1 2 Reboot the set 1 3 If the set displayed the same error message replace Video PBA YS wma a WH Service Manual CED Samsung Electronics Alignment amp Troubleshooting 4 2 4 H W problems and solutions 1 No Power Description Engine isn t warming up amp LCD does not display anything on Check the flow chart Check whether the LED on Main PBA is flickered on OFF 5V N
90. spense Supply Motor On Off On Off Magenta 111 0002 Toner Dispense Motor Cyan Toner Dispense Supply Motor On Off On Off 111 0003 Toner Dispense Motor Black Toner Dispense Supply Motor On Off On Off 111 0004 Toner Sensor Yellow TC sensor in developer tank X xx voltage 111 0005 Toner Sensor Magenta TC sensor in developer tank X xx voltage 111 0006 Toner Sensor Cyan TC sensor in developer tank X xx voltage 111 0007 Toner Sensor Black TC sensor in developer tank X xx voltage 112 0000 ACR Execute Now Start Auto Color Registration 113 0000 Finisher Present Sensor Detect if the Finisher is in place Install Not Install 113 0001 Entrance Motor Entrance Motor run as IOT Speed lt about 5 sec gt On Off 113 0002 Exit Motor Exit Motor run as IOT Speed lt about 5 sec gt On Off 113 0003 Paddle Motor Paddling On Service Manual CED Samsung Electronics Alignment amp Troubleshooting B 113 0004 Front Jog Home Front Jogger move Home On 113 0005 Front Jog Stand Front Jogger move to Stand On 113 0006 Rear Jog Home Rear Jogger move Home On 113 0007 Rear Jog Stand Rear Jogger move to Stand On 113 0008 Support Finger Home Supporter move Home On 113 0009 Support Finger Stand Supporter move to Stand On 113 0010 Ejector Motor Ejecting On 113 0011 Stacker Down Stacker down to bottom On 113 0012 Stacker Up Stacker up to Stacking position On 113 00
91. sure you want to initialize these NYMI values Press OK to begin the initialization Press Cancel to retum back to previous window Make sure that you have saved NVM before proceeding 7 w If you want to initialize the NVM values press OK button When press OK button SR shall show the initialization progress status and result When the result is get pop up window shall be disappeared Protocol Report e Diagnostics gt Test Routines gt Fax gt Protocol Report e When selecting Protocol Report the sub item will be displayed By pressing the print you can print the protocol report Diagnostics Initialization in progress Please wat Information Fault History Copi Copier NVM Read Write Protocol Report sss R Fax Network NVM Initialization Other Fax Routines Service Manual D Samsung Electronics Alignment amp Troubleshooting Fax Routines e Diagnostics gt Test Routines gt Fax gt Fax Routines e For the behavior refer to Engine DADF Test Routines Diagnostics e d Exceeded Maximum number of selections Information Fault History Copier Code Test Name A 7E z 20 012 Sngl Tone 1100Hz Ln1 m Fax 20 014 Sngl Tone 1650Hz Ln1 Network 20 015 Sngl Tone 1850Hz Ln1 mer 20 016 Sngl Tone 2100Hz Ln1 20 020 DTMF Line1 20 021 DTMF Linel gt a 4 1 8 7 c Network NVM
92. tch Engages drive to pick up a paper from tray3 On Off Optional 101 0005 Registration Clutch Engages drive to registartion rolls On Off 101 0006 Duplex Feed Clutch Engages drive to feed a paper into duplex path On Off 101 0007 Duplex Gate Clutch Engages drive to convert paper direction into duplex On Off path 101 0008 11 Feed Clutch T1 Feed Clutch On Off On Off 101 0009 T2 Feed Clutch T2 Feed Clutch On Off On Off 101 0010 T3 Feed Clutch T3 Feed Clutch On Off On Off 101 0012 SMPS Fan Run Ready Detects if Deve Fan runs at normal speed High Low 101 0013 Side Cover Interlock Detect if the side cover is opened or closed Opened Closed 101 0014 Exit Cover Present Sensor Detect when exit cover is in place Install Not Install 101 0015 Out Bin Full Sensor Detect when a paper is at Duplex Ready sensor High low Service Manual D Samsung Electronics Alignment amp Troubleshooting B 102 0000 Tray1 Home Position Detect when tray1 is closed Closed Opened 102 0001 T1 Paper Empty Sensor Detect when paper is in Tray1 High low 102 0002 11 Size1 sensor Detects whether auto size1 sensor of tray1 is high High low or low 102 0003 T1 Size2 sensor Detects whether auto size2 sensor of tray1 is high High low or low 102 0004 T1 Size3 sensor Detects whether auto size3 sensor of tray1 is high High low or low 102 0005 T1 Stack Height Se
93. terrupt mode which means it stops a printing job for urgent copy job When the urgent copy job completes the previous printing job continues Status Description Off The machine is not in interrupt printing mode Blue On The machine is in interrupt printing mode Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 1 5 Understanding the Status LED When the problem occurs the Status LED indicates the machine s condition by the light color of its action e Status Status Description Off e The machine is off line e The machine is in power save mode When data is received or any button is pressed it switches to on line automatically Green On The machine is on line and can be used Blinking e When the backlight slowly blinks the machine is receiving data from the computer e When the backlight blinks rapidly the machine is printing data Red e The imaging unit is totally out of lifespan Remove the old imaging unit and install a new one e The toner cartridge is totally empty Remove the old toner cartridge and install a new one e A paper jam has occurred e The cover is opened Close the cover e There is no paper in the tray Load paper in the tray e The machine has stopped due to a major error Check the display message e The waste toner container not installated in the machine or full waste toner container Blinkin
94. tor Forward On Off On Off 109 0004 Fuser Fan Run Fuser Fan Motor On Off On Off 109 0005 Fuser Bias Fuser bias voltage on at normal drive level On Off 109 0006 Heater Over Heat Sensor Detect if the Heater is in Overheat Status High Low 109 0007 Heater Low Heat Sensor Detect if the Heater is in Lowheat Status High Low 109 0008 Heater Open Heat Sensor Detect if the Heater is in Openheat Status High Low 110 0000 LSU Motor1 Run Ready Detects if LSU motor1 runs at normal speed High Low 110 0001 LSU Motor2 Run Ready Detects if LSU motor2 runs at normal speed High Low 110 0002 LSU Fan1 Run Ready Detects if LSU Fan Motor runs at normal speed High Low 110 0003 LSU Fan2 Run Ready Detects if LSU Sub Fan Motor runs at normal speed High Low 110 0004 LSU Clean Motor Detect if the LSU Clean Motor On Off High Low 110 0005 LSU Clean Sensor Detect if the LSU Clean Motor is On or Off High Low 110 0006 LSU Motor1 Run LSU Motor1 On Off On Off 110 0007 LSU Motor2 Run LSU Motor2 On Off On Off 110 0008 LSU LD Power1 LSU LD1 Power On Off yellow On Off 110 0009 LSU LD Power2 LSU LD2 Power On Off magenta On Off 110 0010 LSU LD Power3 LSU LD3 Power On Off cyan On Off 110 0011 LSU LD Power4 LSU LD4 Power On Off black On Off 110 0012 LSU Fan1 Run Start Stop LSU Fan Run On Off 110 0013 LSU Fan2 Run Start Stop LSU Sub Fan Run On Off 111 0000 Toner Dispense Motor Toner Dispense Supply Motor On Off On Off Yellow 111 0001 Toner Dispense Motor Toner Di
95. tton shall be disabled q Diagnostics Test e Fault History REER HFSI Reset Confirmation HFSI Your selection will reset the selected HFSI item Select OK to reset the HFSI item Select cancel to leave the HFSI item unaltered ox cones Service Manual D Samsung Electronics Alignment amp Troubleshooting e Edit Edit button is disabled until user select one item in the list Selecting Edit button causes edit window to be displayed There are two input filed for Maximum Life and for Threshold Diagnostics z Test Information Fault History Fisutnes General gt gt To change setting value select a field and HESI enter a new value using the hard keypad Software Version Maximum Life 300000 Usage Counters Threshold 66 te w Each data field shall display default value or the last saved value entered by the service engineer The data field shall support the numeric characters of 0 to 9 The hard keypad characters of phone and are not supported and shall generate an invalid entry message if selected The hard keypad characters of c shall delete all characters displayed within the selected data field By selecting Cancel window moves back to HSFI window without saving user s setting By selecting OK button window moves back to HSFI window saving user s setting Threshold value shall not be
96. ule error Main PBA error LCD Panel error Refer to Error Massage lt Chapter 4 2 2 gt Refer to Solution of 4 2 6 Print Quality Service Manual Samsung Electronics Alignment amp Troubleshooting 4 2 2 Display Meassage Troubleshooting Messages appear on the Smart Panel program window or on the control panel display to indicate machine status or errors Refer to the tables below to understand the messages meaning to correct the problem if necessary Message Color toner is low Order new toner cartridge Meaning Toner Cartridge is almost empty Suggested Solutions Install a new toner cartridge Color imaging unit is not compatible Check user s guide The imaging unit you have installed is not for your machine Install a Samsung gunuine toner cartridge designed for your machine Color imaging unit is not installed Install it The imaging unit is not tinstalled or the CRUM in the cartridge is not connected Check the connection between imaging unit CRUM connnector and SET Color imaging unit is worn Replace with new one The imaging unit is at the end of its life Install a new Imaging unit Color toner cartridge is not compatible Check user s guide The toner cartridge you have installed is not for your machine Install a new toner cartridge Color toner cartridge is not installed Install it The toner cartridge is not installed or the CR
97. uracies in Imaging Process 1 Failure in Auto Color Registration Process 1 1 Refer to Fuser open error 2 Inaccuracies in Imaging Process 2 1 Execute the manual ACR Service Manual Samsung Electronics Alignment amp Troubleshooting Action to Resolve Problem Description Failure in Auto Color Registration Cause Description 1 Failure in Auto Color Registration Process Inaccuracies in Imaging Process N 1 the contamination of ACR Sensor 1 1 Check the contamination of ACR sensor 1 2 If the sensor is contaminated make it clean 2 the abnormality of ACR Pattern Image 1 1 Check the ACR Pattern Image 1 2 If the Image is abnormal replace the Imaging Unit 3 Fail to Obtain the ACR Sensing Data 1 1 Check the ACR sensor connection and signal 1 2 If the connection is wrong correct it 1 3 If the signal is abnormal replace the sensor and or harness LSU Motor Not Ready 1 LSU Polygon Motor Error 1 LSU Polygon Motor Error Replace the LSU unit LSU Hsync Error 1 Error on LD BD in LSU 1 Error on LD BD in LSU Replace the LSU unit Main BLDC Motor Error 1 High Torque Loaded on ITB and or Paper Feeding Unit 1 High Torque Loaded on ITB and or Paper Feeding Unit 1 1 Check the torque ITB and or Paper Feeding Unit 1 2 If the torque is very high replace ITB and or Paper Feeding Unit 2 Motor Signal is abnormal 1 1 Check the wire conne
98. urn on the Charging Bias for the color EDC 105 0000 0003 If any mis reading on the MHV value replace HVPS L PBA 1 3 Check the OPC grounding If the grounding is defective replace the Imaging unit 2 Unstable T1 Transfer Bias 1 1 Take out the ITB and check the T1 roller conditions If it is defective replace the ITB 1 2 Check and confirm T1 Bias for the color TM 107 0000 0007 If there is any wrong value change the value 1 3 Read the T1 Bias value EDC 107 0000 003 If any mis reading on the MHV value replace HVPS PBA 1 4 Check the ITB grounding If the grounding is defective replace the ITB Horizontal Sharp Line s for Multiple Colors of 78mm gap 1 Unstable T2 Transfer Bias Contact 1 Unstable T2 Transfer Bias Contact 1 1 Check the connection harness of T2 Bias 1 2 Check the confirm THV2 bias TM 107 0008 0009 If there is any wrong value change the value TM 107 0008 0009 1 3 Read the THV2 bias EDC 107 0005 If it is defective replace the HVPS 1 4 Check the ITB Drive Roller Ground If it is defective replace the ITB Horizontal Thick Band s for a Particular Color 1 Unstable Charging Bias 2 Unstable Transfer Bias 1 Unstable Charging Bias 1 1 Check and confirm the Charge Bias TM 105 0010 0016 If there is any wrong value change the value 1 2 Check and confirm the Charge Bias EDC 105 0000 003 If there is a noise check the ITB grounding
99. when paper is in Bypass Tray MP Tray High low 102 0029 Feed Sensor Detect when a paper is at Feed sensor High low Service Manual 4 55 Samsung Electronics Alignment amp Troubleshooting B 102 0030 T2 Feed Sensor or Door Detect when a paper is at T2 Feed sensor optional High low Open 102 0031 T3 Feed Sensor or Door Detect when a paper is at T3 Feed sensor optional High low Open 102 0033 Regi Sensor Detect when a paper is at Regi sensor High low 102 0034 Exit Sensor Detect when a paper is at Exit sensor High low 102 0035 Duplex Jam1 Sensor Detect when a paper is at Duplex Jam1 sensor High low 102 0036 Duplex Jam2 Sensor Detect when a paper is at Duplex Jam2 sensor High low 105 0000 Yellow MHV Bias Yellow MHV bias voltage on at normal drive level On Off 105 0001 Magenta MHV Bias Magenta MHV bias voltage on at normal drive level On Off 105 0002 Cyan MHV Bias Cyan MHV bias voltage on at normal drive level On Off 105 0003 Black MHV Bias Black MHV bias voltage on at normal drive level On Off 105 0004 Yellow MHV Bias Read Yellow Detect what the MHV value is on the MHV On Off Roller 105 0005 Magenta MHV Bias Read Magenta Detect what the MHV value is on the MHV On Off Roller 105 0006 Cyan MHV Bias Read Cyan Detect what the MHV value is on the MHV On Off Roller 105 0007 Black MHV Bias Read Black Detect what the MHV value
100. y Clear Operation Infonmation Fault History eet a C es i cual UK France Sweden E a 3 2 i Network Spain Germany Norway ns Other n z India Italy Finland Hs The function resets the system to factory default settings This function is used to reset the system to the initial value when the product is functioning abnormally All the values are returned to the default values and all the information which was set by the user will be erased When select memory clear user can select the country e Diagnostics gt Test Routines gt Other gt Print Report i Diagnostics Please select Country for Memory Clear Operation Information Fault History pos oa Copier Toner a Information rx f 3 Drum Network Information Gi i R a Protocol Dump List ww Service Manual 4 66 Samsung Electronics Alignment amp Troubleshooting e Diagnostics gt Test Routines gt Other gt Reset Admin password Diagnostics ri Please select Country for Memory Clear Operation Information Faut History Copier Reset Admin A Password C Network Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 2 Troubleshooting 4 2 1 Procedure of Checking the Symptoms Before attempting to repair the printer first obtain a detailed description of the problem from the customer No Power Power Mod

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4. Alignment & Troubleshooting