H400-H600 Service Manual
Contents
1. Optional Applicator Interface l a a DO asss 30 Appendix B Error Messages Troubleshooting 31 Sele es ii Qaya Saya Sau ayu iia lat CN CN nU A a bua 31 Bleue cte 31 LCD Error Messages and Descriptions 32 Problems and Recommended SolutionNS J J 33 Appendix C Maintenance and Adjustment 34 Thermal Printhead Cleaning nm 34 Printhead Module Installation Removal Instructions 35 Printhead Print Line Adjustment ER 36 Thermal Printhead Balance Adjustment 37 Hibbon TENSION 0 5 EE 37 Ribbon Shield Aqdjustment 38 Auto Sensingi a lierna 39 Upgrading the Printers FirmWare nnn enhn 39 Downloading True Type Fonts to the Printers Flash Memory 40 Clearing Cutter Jams on the H 400 Series Cutter 42 Cleaning Adhesive from the H 400 Series Cutter Blade 42 Specifications MODEL H 427 H 436 Resolution 203dpi 8dotmm _ 1300 dpi 12 dot mm 2 Print Mode Thermal Transfer Direct Thermal 2 Bit 3 Memory 4MBFlash 16MB SDRAM Print Speed 50 8 mm 2 177 8 mm 7 sec 50 8 mm 2 152 4 mm 6 sec2. Print Length 5 mm 0 207 4572 mm 180 5 mm 0 20 2159 mm 85 Print Width ___ 13 mm 0 517 104 mm 4 09 _ 13 mm 0 51 105 7 mm 4 16 Sensor Type Moveable transmissive sensor and reflective sensor left aligned Type Label gap and black mark sensing Detection Label length auto sensing and or program command setting Label Roll Max 203 mm 8 0 Core Diameter 38 1 mm 1 5 76 2 mm 3 Width 25 4 mm 1 118 00 mm 4 64 Thickness 0 06 mm 0 002 0 25 mm 0 0097 Length 450 m 14717 Ribbon Sensor Detection Type Ink inside or ink outside thermal transfer ribbons wax resin and wax resin in widths of 30 to 110 mm 1 18 to 4 33 Core inner diameter 25 4 mm 1 Maximum ribbon roll diameter 76 mm 2 99 EASYLABEL Start Microsoft Windows Drivers CUPS Common UNIX Printing System Driver 11 resident alphanumeric fonts including OCR A amp B are expandable eight times Resident Fonts i horizontally and vertically Scalable Font Code Page 850 amp 852 Downloadable Fonts Windows Bit map fonts TrueType fonts and Asian fonts B Image Handling MP and PCX Code 39 Code 93 Code 128 subsets A B C UCC EAN 128 UPC A UPC E UPC Bar Codes and EAN 2 or 5 digit extensions I 2 of 5 EAN 8 EAN 13 Codabar Postnet DUN 14 MaxiCode Plessey Telepen FIM China Postal Code RPS 128 PDF417 Data Matrix QR Code RS 232 Baud rate 4800 115200 XON XOF
3. 37 Ribbon Shield Adjustment If ribbon wrinkle occurs during printing adjust the ribbon shield Example If ribbon wrinkle occurs as shown in figure a please turn the ribbon shield screw A clockwise and if ribbon wrinkle occurs as shown in figure b please turn the ribbon shield screw B clockwise LABEL TEST ger TEST AM O DU I COM PANY NAME COM PANY NAME SAMPLE SAMPLE META IMI 1 234567890 1234567890 a b For best results only adjust the screw by one half turn for each test print The maximum adjustment of the screw is two revolutions If the screws are turned more than the PDF EE the paper feed may not be smooth 38 Auto Sensing Using Auto Sensing the Printer automatically detects and records the label type and length gap or black mark paper Then the Printer can accurately detect the label positions 1 Adjust the Moveable Sensor so that it is located in a position to sense the label gaps or black marks 2 Turn the Printer Off and press and hold the PAUSE Key 3 Turn the Printer On while holding down the PAUSE Key 4 The Printer will beep 3 times and the LCD will display Auto Sensing Mode then release the PAUSE Key 5 The Printer will now detect and record the label size length 6 The LCD will display the measurement in dots and the Printer will go back into Standby Mode NOTICE Generally the Printer should be set to Auto Mode and the Auto Sensing procedure will det
4. Sensor Ribbon Supply Shaft is not Replace with new ribbon roll moving Make sure the movable a mark is at the correct position the sensor is still unable to L the paper then go through the Auto Sensing steps again Replace with new roll of labels If The label stock is used up or the moveable sensor is still not label sensor can t detect able to detect the paper then go paper through the Auto Sensing steps again Possible causes Media falling into the gap behind the platen roller Improper paper feed _ Can t find label gap black mark Perform Auto Sensing procedure Black mark paper out _ CF Card is not installed or CF Card not found IE JIE JIEM installed incorrectly Install the CF Card correctly Rewinder Ful IE ZET The Rewind is full Remove the labels from the Use AL command to print out ak NEZ unten 3 correct 2 download again The moveable sensor is unable to detect paper Out of media or check media gap Check paper setting NOTICE The Printer repeats all warning beeps For example when the Printer s Printhead is opened the Printer will beep four times pause and then beep four more times 32 Problems and Recommended Solutions Recommended Solution LCD shows no message after e Check the power cord switching the Printer on LED light turns red power status Check for software setting or program command errors after printing stops Check if labels or r
5. The PS 2 interface can be used to connect a keyboard to the Printer for stand alone printing without a computer attached See section 9 Using the Printer with a PS 2 Keyboard PS 2 interface from keyboard to Printer Optional Applicator Interface The applicator interface provides a means of communications between an applicator and the H 400 H 600 Series Printers Ls 4 5 6 7 Printer a Print Printed Printing FUNCTION Signal 24 V Signal Signal Ground 30 Appendix B Error Messages Troubleshooting Self Test The Self Test function in the Printer will help the user to troubleshoot whether the Printer is operating normally In the Self Test Mode the Printer will print out a test sample each time the FEED Key is pressed To stop the Self Test procedure simply power off the Printer Below are the Self Test procedures To perform a Self Test 1 Turn the Printer Off 2 Press and hold the FEED Key 3 Turn the Printer On while still holding the FEED Key down 4 Release the FEED Key after hearing 3 beeps After about 1 second the Printer will print the Test Label and the LCD will display Self Test This means the Printer is operating normally Simply cycle the power on the Printer to exit the Self Test Dump Mode The Printer s Dump Mode provides the ability to print the command sequences received by the Printer instead of executing them Dump Mode is very useful as a troubleshooting tool when the la
6. 06 11 2007 REV A Item PartNo PartName Qty Remarks B 01 760 006400 002 SPRING 76 0258 2 B 02 700 030201 001 4NOTCHKNOB ABS Green A4637D 2 B 03 750 029500 010 RIBBON SUPPLY SPRING 1 B 04 750 027400 000 RIBBONCOMPRESSSPRING 1 B 05 700 029901 001 918 FRICTION PLATE ABS GREEN 2 E RING 6 0 12 0 8 mm s N 1 1 1 B 36 765 130062 140 ACHINE SCREW I NI M3 6 2 B 36 775 210816 155 PLANE WASHER 8 2 16 1 5Vmm 775 C61222 053 GRAPHITE WASHER Q12 2 22 0 5t 26 Ethernet Installation RJ 45 Ethernet Cable Ethernet Adaptor Bracket Ethernet Adaptor Module 12 Pin Connector Cable 12 Pin Connector Cable Bracket to Module Screws Module to Printer Screws 6 Module to Printer Screws Make sure the power is off and the power cable is unplugged Place the Printer onto a smooth surface and open the Top Cover Remove the Left Top Cover from the Printer Remove the Ethernet Port Cover from the back of the Printer 27 4 Secure the Ethernet Adaptor Bracket to the Ethernet Adaptor Module 5 Secure the Ethernet Adaptor Module Assembly to the back of the Printer as shown 6 Connect one end of the 12 Pin Connector Cable to the main board at UART1 CN24 and the other end to the Ethernet Adaptor Module To complete installation replace the Left Top Cover and plug the RJ 45 cab
7. C 34 775 B30629 051 NYLON WASHER 6 0 29 0 5DMM 1 E RING 5 0 611 0 6T MM 2 GEAR 64T M0 5 NL66 C 37 775060609053 GRAPHITE WASHER 6 2 9 505T 1 C 38 150 000022 000 POWERSWASSEMBLY L 06 39 720 057700 000 BACKPLATE gt 1 p 040 725 056500 002 PARALLEL PORT COVER Ir J O 04 725 048100 001 ETHERNETCOVERPLATE IZ C 42 700 050200 001 LABEL ROLL GUIDE STOPPER KNOB 1 043 700 050000 001 LABEL ROLLGUIDE 1 C 44 720 052500 000 LABEL ROLL GUIDE SHAFT 1 C 45 700 049900 001 LABELROLLBRACKETCAP Ir 0 46 735 001000 002 LABEL ROLLBAR _ I 111 O MACHINE SCREW P NI M4 10 SPW FW 24 ee cqa 048 RIBBONASSEMBLY 1 C 49 700 050100 001 LABEL GUIDE KNOB NL66 GREEN A4637D J 1 C 50 775 620918 082 E RING NI 6900180870 J 1 C 51 730 000900 000 BEARING 6028CT 0 52 725 053200 011 LABEL TENSION PLATE 1 C 53 700 046100 001 LABEL GUIDE NL66 GREEN A4687D 1 C 54 750 032400 000 LABEL GUIDE SPRING 1 O 765 230064 148 TAP P N FW 3 6 TAP III 1 092430 00 q 19 227 105010 080 1 58 HOUSING 5P MALE 26 N130MM 720 052200 00 L 750 034400 00 765 130084 141 ACHINE SCREW P NI M3 8 SPW FWQ8 720 057600 00 760 005300 001 UBBER FOOT GL 24L B 720 058500 010 227 126004 060 765 140164 141 ACHINE SCREW P NI M4 16 SPW FW 160 000103
8. 030 LCD BOARD ASSEMBLY 080 z 0 000 000 M 000 H 8 M P H 775 620307 063 745 001800 000 002 H M M M 063 000 033 0 160 000114 001 TONE DETECT STRIP SENSOR ASSEMBLY O O OJO OOO ANNO O O gt 700 036003 011 C 74 700 031703 031 L C 56 57 58 59 C 60 C 61 62 63 C 64 65 66 C 68 C 69 C 70 C 71 C 72 l C 73 C 75 C 76 C 78 C 79 C 80 C 81 82 83 C 84 85 86 C 87 C 88 C 89 C 90 725 046900 001 CONNECTOR PLATE SPCC 1 5T pow 227 102014 08 C 77 700 031903 021 760 004700 00 220 345602 104 OTOR 4S56Q 03554SE 25 046500 001 OTOR PLATE SECC 2 0T 25 046600 001 OTOR BRACKET SECC 1 6T 715 032522 100 GEAR DOUBLE HUB MXL 025 22T 715 032522 101 GEAR MXL 025 22T 775 620409 063 E RING 04 0 9 0 0 6T MM BK 1 092401 00 L 7704 720 058100 000 TOP LEFT COVER SPCC 1 2T KCO1 0016 6 12 SNAP RIVET SR2 6 3 2 BLACK O RING 3 0 10 0 3Vmm SPN 3 8 6 765 217054 145 TAPPING SCREW P NI 1 7 5 TAPIIII 20 NOTE Use Part Number 023 22P012 060 for Power Supply Assembly 3 02 PRINT MECHANISM 21 PRINT MECHANISM PARTS LIST 22 MODEL H 427 H 436 Date 06 11 2007 REV A Item 735 000200 002 720 038600 000 A 03 700 045200 001 TPH SPRING BOX PC 10 GF GREEN 4637D 720 057500 000 725 039600 002 A 06_ 750 031800 000 700 050300 001 725 034200 001 A 09 775 230816 053 765 130062 140 160 0001
9. 5 002100 000 PLATEN 8 765 120052 140 MACHINE 5 9 775 52061053 WAVE WASHER 6 8 010 6 0 15t mm MEN 2 06 Motor Module NOTE Use Part Number 023 22P016 060 for replacement Motor Kit Part No Description Remarks 1 765 140104 141 MACHINESCREW PINIMAIO 2 220 345602 104 MOTOR AS56Q 035548E 3 725 046500 001 MOTORPLATE SECC2 00 4 765 140064 142 MACHINE SCREW P NI MA 6 5 725 046600 001 MOTOR BRACKET SECC 1 60 Z o 6 715032522100 GEAR DOUBLE HUB MXL 025 22T 7 715 082522 101 GEAR MXL 025 22T 8 775 620409 063 E RING 04 0 9 0 0 6 mm BK 2 07 Thermal Printhead Module Pan No Description Remarks 023 22P005 060 TPH MODULE 203dpi 203dpi 023 23P001 060 TPH MODULE 300dpi 300dpi 2 08 Label Gap Sensor Parts NOTE Use Part Number 023 62P009 060 for replacement Sensor Assembly 160 000104 100 BLACK MARK amp SEE THROUGH PCB LL 700 045900 001 MOVABLE SENSOR BOX UP 700 046000 001 MOVABLE SENSOR BOX DOWN 4 765 230084 145 TAPPING P NI 3 8 TAP III EE 2 09 Ribbon Module OA lt G A aum zr e a FA m1 THF GEE NOTE Use Part Number 023 22P007 060 for replacement Ribbon Assembly 725 027900 001 RIBBON CORE SPRING BLADE SUS 301 02t 765 230044 143 TAPPING SCREW P NI 3 4 Triangle F 12 2 10 Label Supply Guide Description PartNo Descripti
10. 77 001 725 052700 001 750 029800 000 720 038500 000 700 051600 021 700 045300 001 725 057200 001 A 18 160 000178 001 TPH ADAPTOR PCB ASSEMBLY 200dpi 160 000178 011 TPH ADAPTOR PCB ASSEMBLY 300dpi 765 130064 142 MACHINE SCREW P NI M3 6 SPW ONLY A 20 725 061900 001 TPH ADJUSTMENT BRACKET 725 056600 001 TPH WASHER 720 057400 000 RIBBON SHIELD SHAFT TPH KPC 108 8TAE1 GO TPH KPG 106 12TAO1 GO TPH COVER RIBBON ROD ANTISTATIC BRUSH LOCATING SHAFT 700 050500 001 MOVABLE SENSOR STOPPER PLATE 775 620409 063 E RING 04 0 9 0 0 6T MM BK 1 092401 00 715 012608 100 GEAR 26T M0 8 NL66 775 620511 063 E RING 05 0 D11 0 6T MM 775 C60609 053 GRAPHITE WASHER 6 2 9 5 0 5T 730 000800 000 PLATEN BUSH BRONZE 765 230084 145 TAPPING P NI 3 8 TAP III 1 092405 00 729 045900 001 LEFT PLATE SPCC 2 0T 760 003900 001 SNAP BUSHING SB 2530 750 033700 000 PRINTHEAD LIFT SPRING 700 045800 001 PLATEN BUSH CAP NL66 GREEN 705 002100 010 PLATEN 700 051800 001 MOVABLE SENSOR HOLDER 735 000100 002 BOTTOM MECH BRACKET 725 053100 001 TEAR OFF BAR 765 120084 140 MACHINE SCREW P NI M2 8 160 100016 000 ENSOR HEADLIFT SWITCH 725 04 500 001 WITCH BRACKET SECC 1 21 765 130044 142 MACH SCREW P NI M3 4 SPW ONLY 725 04 400 001 SWITCH HOLDER BRACKET SECC 1 2T 160 000104 100 BLACK MARK 8 SEE THROUGH PCB ASSEMBLY 700 045900 001 MOVABLE SENSOR BOX UP PC 10 GF BLACK 700 046000 001 MOVABLE SENSOR BOX DOWN PC
11. BEL TAPPING SCREW T BK 3 8 TAP III 0 T 4 C 06 700 031803 021 RIGHT COVER ll 0 07 710 045100 000 MIDDLEPLATE 1 C 08 760 001200 001 CABLECLAMP CCHSS 1 C 09 760 004000 001 WIRECLAMP AB LI C 10 765 130064 142 MACHINE SCREW P NI M3 6 SPW ONLY 12 C 11 160 100019 000 RIBBON SENSOR OUT ASSEMBLY 1 GEAR 52T MO 5 NSG a C 13 720 043700 000 GEAR SHAFT S2T 2 GEAR 32T M0 8 NL66 ll C 15 720 049100 000 GEAR SHAFTG21 1 O C 16 760 005100 001 ROUND BELT 180MXL _C 17 760 005200 001 ROUND BELT 105MXL 1 C 18 715 025120 100 DOUBLE GEAR 51 20T li C 19 720 043800 000 GEAR SHAFT 341 20 li O C 20 160 000175 003 MAIN PCB ASSEMBLY l 1 765 140064 144 WASHER M46 2 C 22 745 001600 000 MYLAR FOR POWER BRACKET Ir 06 23 745 001200 000 SPONGE20 205TIMM Ir O 725 051900 002 POWER BRACKET A C 26 227 106009 070 HOUSING 396VH 6P 2 UL 1007 18 NISOMM J 1 C27 RO MEGANSM C 28 720 058600 000 MECHANISM SCREW 1 O MACHINE SCREW P NI M6 12 SPW amp FW 6 C 30 765 130062 140 MACHINE SCREW NI M8 6 42 _ C 31 725 047100 001 REWIND MODULE COVER PLATE SPCC1 5T 1 0 32 725 047000 001 REWIND MODULE BRACKET SPCC 1 5 1 C 33 715 024036 100 DOUBLE GEAR 401 867 li TI
12. BLACK 720 052300 000 MOVABLE SENSOR ROTARY SHAFT 725 046000 001 RIGHT UP PLATE SPCC 2 0T 765 160124 141 MACHINE SCREW P NI M6 12 SPW 8 FW 725 046100 001 IGHT DOWN PLATE SPCC 2 0T 760 003600 001 UBBER FOOT GL 2 765 120052 140 MACHINE SCREW I NI M2 5 775 520610 013 WAVE WASHER 06 8 010 6 0 15T 150 000032 010 TPH LEVER PC GF 590745 001 GREEN 750 027500 010 TPH LEVER SPRING 01 0 11 12 5L 5N 775 210816 155 PLANE WASHER 08 2 016 1 5T A 23 219 114240 002 219 124240 002 725 057400 001 720 052400 000 720 057200 000 720 057100 000 A 2 A 2 A 2 R 3 3 NININ OQ CO OO j O O1 gt CD lt OT 61 O 01011010101 01 01 01 HRB HIE EH CO Od 00 IO 01 amp IN O CO 00 IO 01 CO IN O CO OC 0 01 I CO ID 23 775 620612 082 E RING 6 0 012 0 8 MM LL LI 700 049200 001 SENSOR KNOB ABS GREEN EE 720 050700 000 RIBBON SHIELD ADJUSTMENT SCREW EE NN 750 031900 000 RIBBON SHIELD ADJUSTMENT SPRING LEBER 725 062100 001 RIBBON SHIELD ADJUSTMENT BRCAKET s 765 13006A 102 MACHINE SCREW P NI M3 6 SPW ONLY 750 029600 000 TPH SPRING C D9 1 D1 2 20 5L 7N 24 3 03 RIBBON MODULE bon Rewind Shaft B17 Ribbon Rewind Shaft 4 25 RIBBON MODULE PARTS LIST MODEL H 427 H 436 Date
13. F DSR DTR USB 2 0 CompactFlash card slot Parallel PS 2 Keyboard Port Backlit LCD Display 128 dot x 64 dot Graphical LCD Three single color LEDs Power Ready Error Three Control Keys Feed Pause Cancel Power Auto Switching 110 240VAC 50 60 Hz gt Environment QPeration 32 F to 104 F 0 C to 40 C Storage 40 F to 122 F 20 C to 50 C Tr Operation 30 85 non condensing Free air WE Storage 10 90 non condensing Free air Length 512 mm 20 15 Height 291 mm 11 45 Width 274 mm 10 78 Weight about 15 Kg 33 1 Ibs Cutter Control Panel Printer Dimensions Internal Rewind Ethernet Adapter Applicator Interface PA2000 PA1200 or PA500w Applicator EASYLABEL Silver Gold Platinum or Multi User Parts Listing 2 01 General Overview ta D E o D vi ei 1 700 050000 001 LABEL ROLL GUIDE 2 Part Group RIBBON MODULE 3 PartGroup MECHANISM 4 700031903021 BOTTOM FRONT COVER 5 700 081708 081 LEFTPANB 6 720 058000 010 TOP RIGHT COVER 2 02 Covers s ve y ammi 2 Tj 7 5 gre 3 NOTE Use Part Number 023 22P013 060 for LCD Front Panel left 4 NOTE Use Part Number 023 22P011 060 for Front Panel upper right 2 NOTE Use Part Number 023 22P015 060 for Front Panel Kit lower right 3 720 058000 010 TOP RIGHT COVER m 700 031803 021 TOP RIGHT PANEL Www 700 031903 021 B
14. H 427 H 436 Thermal Transfer Printer Parts Service Manual 11 2007 SpecificationS 0 3 Paris LISUN n 4 2 01 General OVerview remm 4 2 02 COVONS ae inci 5 2 03 LCD Panel MOdUJE uz ci 6 2 04 Inr D 7 205 Platen Roll 8 2 06 Motor MOO ENEE i ii iii iii H 2 07 Thermal Pririthead Nodule sa i i ne 10 2 08 Label Gap Sensor Parts E 11 2 09 9 Mod le sm a a Ea a a a Ea 12 2 10 Label Supply GUIJE u uu uuu uu a e 13 2 1 1 0 SWIC 0000 14 2 12 Optional Gutter Part Sii i iii ie i DAES ans 15 2 13 Ethernet Optional and Parallel Ports Parts ceres sse 16 2 14 Optional Internal Rewind Parts acini er cc Leere 17 Exploded Diagrams and Parts Lists 18 SOP MAIN ASSEMBLY raisga ada tusze 18 3 02 PRINT MECHANISM eege 21 3 03 RIBBON MODULE 0010 25 Ethernet Installation 27 Appendix A Communication Interfaces 29 6 sza EE EL A A dao NR sion 29 serial 6 6 e ce uyu yum ni O 29 USB us uuu ZS ul ui UT m 30 PS 2 nlertace eo u nn WP WN NHROED m 30
15. OTTOM FRONT COVER KONNE 700 031703 031 LEFT PANEL NN 720 058100 010 TOP LEFT COVER EE 2 03 LCD Panel Module NOTE Use Part Number 023 22P017 060 for replacement Strip Sensor Assembly NOTE Use Part Number 023 22P014 060 for replacement LCD Front Panel ParNo JDescription Remarks 1 LCD Left Panel Module Parts 1 700 041000 000 LCDPANEL 2 755 006300 010 NAME PLATE LEFT PANEL LCD BOARD ASSEMBLY 765 230085 245 TAPPING SCREW T BK 3 8 TAP III 2 Strip Sensor Module Parts 700 036003 01 1 STRIP PCB BOX 6 1700 086003 STRIP SENSOR ASSEMBLY 8 775 620307 063 E RING 03 0 07 0 0 6t mm 9 765 217054 145 TAPPING SCREW P NI 1 7 5 TAPIIII MYLAR PLATE HOUSING 254FC 26Px2 TAPPING SCREW T BK 3 8 TAP III 2 04 Main Board Part No Description Remarks 710 045100 000 MIDDLE PLATE 023 22P006 060 MAIN PCB ASSEMBLY 765 130064 2 MACHINE SCREW P NI M3 6 4 160 100019 000 RIBBON SENSOR OUT ASSEMBLY 2 05 Platen Roller 6 6 4 7 5 2 4 re i E k T 1 TINT l d 8 4 8 f 5 NOTE Use Part Number 023 22P009 060 for replacement Platen Roller Assembly Pan No Description Remarks 1 700 045800 001 PLATEN BUSHING CAP NL66 Green _____ E RING 4 0 9 0 0 6t mm BK GEAR 26T M0 8 NL66 x E RING 05 0 011 0 6 mm 775 C60609 053 GRAPHITE WASHER 06 2 9 5 0 5t 6 730 000800 000 PLATEN BUSHING BRONZE 70
16. TTF TIMES TTF TIMESBD TTF 63196 Bytes 5596 Bytes 2166 Bytes 69464 Bytes 303140 Bytes 355436 Bytes 11644 Bytes 30736 Bytes 3090 Bytes 6100 Bytes 399372 Bytes IK Cancel x 4 After the Open button is clicked the download process will start immediately A blue progress bar will pop up to display the progress of download 5 When the progress bar reaches 100 the TrueType Font download is complete and the TrueType Font is stored in the Printer s Flash memory 41 Clearing Cutter Jams on the H 400 Series Cutter If the Cutter jams or malfunctions turn the Printer Off There is a hole marked A on each side of the Cutter Insert a 3mm hex key into one of these holes and use the key to turn the cutter blade clockwise 3 After the problem is corrected turn the Printer back on and the cutter blade will go back to its original position Note It is recommended to use labels greater than 35mm 1 38 in height in order for them to clear the Cutter Cleaning Adhesive from the H 400 Series Cutter Blade When using adhesive labels the cutter may malfunction due to a build up of adhesive on the blade When this happens it will be necessary to clean the Cutter Blade Turn the Printer Off Remove the Cutter assembly from the Printer Wet a cotton swab in Isopropyl Alcohol and use it to remove any build ups of adhesive There is a hole marked A on each side of the Cutter Inser
17. bel settings and the print results do not match and can be used to check for errors in data transmission between the Printer and the PC Examining the Dump Mode print out will confirm whether or not the correct commands were received To enter Dump Mode 1 Turn the Printer Off 2 Press and hold the FEED Key 3 Turn the Printer On while still holding the FEED Key down 4 The Printer will beep three times Continue to hold the FEED Key down the Printer will beep one more time When the LCD shows the message DUMP MODE BEGIN release the FEED Key The Printer will print DUMP MODE BEGIN The Printer is now in Dump Mode 6 Send commands to the Printer and check to see if the commands printed are the same commands sent by your application 7 Press the FEED Key to exit Dump Mode The Printer will print OUT OF DUMP MODE to confirm that it is no longer in Dump Mode m 31 LCD Error Messages and Descriptions Blinking y AM 9 Quickly 9 Blinking Slowly Q oteady SETE LCD LED Lights m Message w AES BREE Printhead is The Printhead not firmly Re open the Printhead and make opened locked in place sure it closes tightly Entering the Printhead temperature is too Printer goes back to standby Cooling Process high mode after cooling No ribbon is installed and Make sure the Printer is in Direct Out of ribbon or using Direct Thermal stock Thermal mode check ribbon The ribbon is used up or the
18. ect the label stock correctly Some label stock has gaps AND black marks This can cause the Printer to NOT correctly detect the label stock If this happens the Auto Sensor Option should be set to Black Mode or Gap Mode based on what you wish to base the label size on Upgrading the Printer s Firmware The Printer s firmware can be upgraded in the field by performing the following procedure Connect the Printer to a computer Unzip the firmware files and save them to a directory on your computer Start the Download Tool program by double clicking on DownloadTool exe Select the port that is being used to communicate with the Printer and click the Download Firmware button If downloading via the serial port the baud rate MUST be set to 115200 in the Printer ii Download Tool 1 5 0 0 JEJ Connection Fort USE p MO ec Font Number Download True Type Font TA 5 This will bring up a Browse Window displaying the firmware bin files that can to be downloaded to the Printer Select the appropriate firmware file H400 BIN for the H 400 Series and H600 BIN for the H 600 Series and click Open 39 Il H6OO BIN Mu Recent Documents Desktop SS ha y Documents EX Flename s Mu Computer Files of type bin binary file Cancel Open as read onl Pam ES 6 After the Open button is clicked the firmware download process will start immediately A blue progress bar will pop up to display the pr
19. el with a black bar across the entire width of the label to check print quality and repeat step 4 as necessary to achieve proper print quality 36 Thermal Printhead Balance Adjustment If one side of the printed labels is not being printed clearly or if ribbon wrinkles occur then adjust the Thermal Printhead Spring Box position to cure the problem Pull the Printhead Lever out and rotate it upward to the right counterclockwise to open the Printhead Move the Thermal Printhead Spring Box on the right side Normally the wider the paper the farther the Thermal Printhead Spring Box will be from the center wall and for narrower paper the Thermal Printhead Spring Box will be closer to the center wall To adjust the TPH Spring Box pressure use a flat tip screwdriver to turn the screw clockwise to increase the pressure or counterclockwise to decrease the pressure Ribbon Tension Adjustment Due to differences in ribbon material ribbon wrinkles may occur during printing When this happens increase the ribbon tension by 1 Pushing the end of the shaft in 2 Then turn the ribbon shaft clockwise to increase the tension If narrower ribbons are being used especially ribbon widths of less than 2 the Printer might have a problem feeding labels When this happens decrease the ribbon tension by 1 Pushing the end of the shaft in 2 Then turn the ribbon shaft counterclockwise to decrease the tension
20. ibbon is out and replace with suitable labels or ribbon Check if label stock is jammed Check if Printhead Mechanism is closed Printhead is not positioned correctly Check if sensor is blocked by paper label If Cutter is installed check that it is working and working properly Printing started but nothing was Check that the ribbon is installed with the inked side facing printed on the label the label media Select the correct Printer driver Select the correct label stock and print mode Only part of the label was printed e Check if label or ribbon is stuck on the Printhead Check if application software has errors Check if start position setting has errors Check if ribbon has wrinkles Check if Ribbon Supply Shaft is creating friction with the platen roller If the platen roller needs to be replaced please contact your Reseller for more information Check if power supply is within the voltage range Part of the label was not printed Check if Printhead is dirty completely Use internal command T to perform a Test Print and check if the Printhead can print across its entire width Check the media quality Printout not in desired position Check if sensor is covered by paper or is dirty Check if liner is suitable for use please contact Reseller for more information Check if label roll edge is aligned with Label Width Guide Check if the sensor is covered by paper or is dirty Check print dark
21. le into the Ethernet Port 28 Appendix A Communication Interfaces Parallel Interface The Printers are equipped with a 36 pin Parallel interface connector Any standard IBM PC compatible parallel cable can be used to connect to your Printer In the event of any difficulties the table listed below can be used to obtain a suitable cable PIN NO _ FUNCTION TRANSMITTER Strobe Host Printer Data 0 7 Host Acknowledge Printer Busy Printer Paper Empty Printer Select Printer Auto Linefeed Host Printer N C Signal Ground Chassis Ground 45V DC Signal Ground Host Initialize Host Printer Fault Printer Signal Ground N C Select in Host Printer Serial Interface The Printers are equipped with a 9 pin SUB D connector to be used as a Serial interface M NOTICE Make sure that the COM Port Setup Options in the Printer s front panel are configured the same as the software you will be using with the Printer Connector Type DB9 female pin assignment is as follows le 85 5 4 FUNCTION sv mo mo wo esp wc ers ars wo Flow Control Line Serial interface from PC to Printer PC printer pp 1 sw RXD2 2 TXD TD B 8 RD DTR 4 NC GND 5 5 GND s e 6 NC pars 7 8 Pers ls ms p bl NC 29 USB Interface The Printer is equipped with a Type B USB connector that can be connected to any compatible USB port PS 2 Interface
22. ness setting Check if Printhead is dirty The cutter did not cut the label Check if the label thickness exceeds 0 16mm 006 successfully Check that label is greater than 35mm 1 38 high so it can clear the Cutter The Stripper Sensor is not Check if Stripper Sensor is covered with dust functioning correctly Check if labels are installed properly 33 Appendix C Maintenance and Adjustment Thermal Printhead Cleaning CAUTION The Printhead is the Most Fragile part of your Printer Do NOT use sharp or hard objects to clean the Printhead Do NOT touch the glass surface of the Printhead with your hand CAUTION During the print process the Printhead will become hot Do NOT attempt to clean the Printhead until it has had time to cool Printing labels will cause dirt such as paper dust particles of ink and label adhesive to accumulate on the Thermal Printhead This can cause poor print quality and incomplete printouts When this happens the Printhead must be cleaned 1 Turn the Printer Off 2 Open the Top Cover Pull the Printhead Lever out and rotate it upward to the right counterclockwise to open the Thermal Printhead Remove the label stock and ribbon from the Printer Clean the Printhead surface see arrow with a special cleaning pen or a cotton swab soaked in Isopropyl Alcohol Allow the Printhead to dry for 2 3 minutes before turning the Printer back on NOTICE T
23. o help keep the Printhead clean the Top Cover of the Printer should be closed when printing To ensure print quality and prolong Printhead life do NOT use dusty or dirty print media in the Printer NOTICE Recommended cleaning intervals for the Thermal Printhead Direct Thermal Printing Each time the label roll is changed Thermal Transfer Printing Each time the ribbon is changed 34 Printhead Module Installation Removal Instructions Switch the Printer off and unplug it Pull the Printhead Lever out and rotate it upward to the right counterclockwise to open the Printhead Gently pull the Printhead assembly towards you To replace the Printhead line up the plug and side guides of the Printhead assembly and gently insert the Printhead back into its carriage 35 Printhead Print Line Adjustment When printing on stiff or thick paper the Print Line needs to be moved forward paper feed direction in order to achieve better print quality Open the Top Cover Pull the Printhead Lever out and rotate it upward to the right counterclockwise to open the Printhead Move the Print Line all the way back by turning the screws on each side of the Printhead marked A counterclockwise Then turn the screws clockwise a quarter turn at a time to move the Print Line forward Adjust both screws by the same amount to ensure that the Print Line and the Platen Roller are parallel Print a test lab
24. ogress of download 7 When the progress bar reaches 100 the firmware download is complete As the download finishes the Ribbon and Media light will alternately flash slowly and then rapidly 8 The Printer will now reset Please wait for Printer to complete the reset procedure The Printer will return to Ready to print status after the reset 9 The new firmware version will be displayed on the Printers LCD This confirms that the firmware has been updated Downloading True Type Fonts to the Printer s Flash Memory 1 Start the Download Tool program by double clicking on DownloadTool exe 2 Select a Font Number that will be used to identify the downloaded TrueType Font EH Download Tool 1 5 0 0 nx l Connection Fort Download Firmware USE Font Number Download True Type Font 3 Click the Download TrueType Font button the program will show a list of TrueType Fonts that are available for download Select a TrueType Font and click OK 40 Select Font Snap ITC TrueType Stencil TrueType Sulfaen TrueType Symbol TrueType Tahoma TrueType Tahoma Bold TrueType TEC FONT A Odet TrueType TEC FONT B Halv TrueType TEC FONT D Hel TrueType Tempus Sans ITE TrueType Times New Roman TrueType Times New Roman Bold TrueType Example Times New Roman SNAP TTF STENCIL TTF 22 STMBOL TTF TAHOMA TTF TAHOMABD TTF TECFNTA TTE TELFNTE TTF TECFNTD TTF TEMPSITE
25. on _ 700 050200 001 LABEL ROLL GUIDE STOPPER KNOB 700 050000 001 LABEL ROLL GUIDE 2 11 Power Switch 150 000022 000 POWER SWITCH ASSEMBLY NE 720 057700 000 BACK PLATE 2 12 Optional Cutter Parts 760 000700 001 Cable Ties 2 760 004200 001 Lock 1 765 130084 141 Screws M3 8 2 Part No Description IRemarks 1 700 036303 001 TICKET TRAY Black 2 700 036203 001 R CUTTERCOVER Black 3 720 040700 000 CUTTER SPLINT SUS 301 0 60 L TAP P NI FW 3 6 TAP III s 5 230 140002 100 4 ROTARYCUTTER 6 720 059200 000 CUTTERBRACKET 7 160 000064 020 CUTTER PCB ASSEMBLY 8 765 130064 142 MACHINE SCREW P NI M3 6 2 13 Ethernet Optional and Parallel Ports Parts PartNo Description Remarks 1 160 000192 000 ETHERNETASSEMBLY 2 725 065300 002 ETHERNET BRACKET 77 Parallel PS2 Module gt 6 160 000176 000 sss 2 14 Optional Internal Rewind Parts Part No Description Remarks 031 22P004 000 INTERNAL REWIND 750 028400 000 U SHAPED CLIP Exploded Diagrams and Parts Lists 3 01 MAIN ASSEMBLY 18 MAIN ASSEMBLY PARTS LIST MODEL H 427 H 436 Date 06 11 2007 REV A Item PartNo partName Qty Remarks C 01 720 058000 010 TOP RIGHT COVER 1d J O C 02 765 130066 146 HEX SCREW M3 6 6 745 002300 000 ACRYLICPLATE TI I 1 C 04 325 017800 103 RIBBON 8 LABEL INSTRUCTION LA
26. t a 3mm hex key into one of these holes and use the key to turn the cutter blade clockwise to allow access to the entire length of the blade Allow the cutter to dry for 10 minutes Re install the Cutter assembly and turn the Printer back On The cutter blade will go back to its original position 42
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