SERVICE PROGRAM BULLETIN - Negative Splits
Contents
1. 1 769251 2002MY Forester 2 700001 2 726482 Vehicles identified in the preceding chart may include VINs that were not distributed in the U S market Dealers will be provided a list of VINs that include the owner name and address This information will enable dealers to follow up with owners of potentially affected vehicles These listings contain owners names and addresses obtained from State Motor Vehicle Registration Records The use of such motor vehicle registration data for any other purpose is unlawful Accordingly dealers are urged to limit the use of this listing only for the purpose of completion of this service program OWNER NOTIFICATION SOA will prepare and mail an Owner Notification Letter to owners of the affected vehicles Because of the number of vehicles affected and parts availability owner notification will occur on or about the dates listed in the following four stages 1999 MY February 16 2004 2000 MY March 1 2004 2001 MY April 1 2004 2002 MY May 3 2004 A copy of the owner notification letter is included at the end of this bulletin Page 2 Bulletin Number WWP 99 Date 02 2004 OWNER REIMBURSEMENT FOR PREVIOUS REPAIRS Owners are being advised in the owner notification letter found at the end of this bulletin that if they have previously paid an authorized Subaru dealer for repairs related to this Service Program they may be entitled to reimbursement The owners are further a2. e Immediately identified e Tagged or otherwise marked to prevent their delivery or use prior to inspection and or repair e Inspected and or repaired in accordance with instructions outlined in the Product Campaign Bulletin Any Authorized Subaru Dealer failing to perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory new used demo prior to the vehicle being placed in service may be in breach of the Subaru Dealer Agreement PARTS INFORMATION Subaru Cooling System Conditioner Note Subaru Cooling System Conditioner is packaged in cases that contain 12 bottles Each affected vehicle requires one 1 bottle Each case contains enough material to treat 12 vehicles Prior to the release of this Service Program each dealer will automatically be shipped a quantity of Subaru Cooling System Conditioner equivalent to 40 of their vehicle sales or up to a maximum of 20 cases Additional guantities of the Cooling System Conditioner will be available through normal parts channels after 2 15 04 In order to maintain an adeguate part supply SOA reguests that Dealers only order guantities necessary to satisfy anticipated demand MODEL DESCRIPTION PART NUMBER All Subaru Cooling System Conditioner Case Ouantity S0A345001 Page 4 Bulletin Number WWP 99 Date 02 2004 REPAIR PROCEDURES The repair procedure involves adding Subaru Cooling System Conditioner to the cooling system
3. 800 782 2783 during normal business hours for assistance Please call us immediately if the dealer fails or 1s unable to make the necessary repairs free of charge or write to the address listed on the first page of this letter Your continued satisfaction with your Subaru is important to us Please understand that we have taken this action in the interest of your vehicle s proper operation We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed Page 10 Bulletin Number WWP 99 Date 02 2004 Bulletin Number WWP 99 Date 02 2004 Page 11 Page 12 Bulletin Number WWP 99 Date 02 2004
4. Follow the recommended procedure that applies to either a Cold or Hot engine Caution The engine cooling system is under pressure and may be extremely hot To prevent personal injury or vehicle damage be sure to take appropriate precautions while performing this procedure Service Procedure on a COLD Engine NOTE Impreza and Forester vehicle system components are shown in the images below but Legacy and Outback models are similar Consult your service manual for exact locations and illustrations 1 Install rags around the radiator filler neck to prevent coolant from contaminating the engine area 3 Extract 125ml 4 23 oz of coolant from the radiator using a suitable device such as a piston syringe meat or poultry baster antifreeze hydrometer etc Bulletin Number WWP 99 Date 02 2004 Page 5 4 Place the syringe into the overflow reservoir and push the coolant out of the syringe 5 Shake the bottle of cooling system conditioner until all contents are thoroughly mixed 6 Pour the entire bottle of cooling system conditioner into the radiator NOTE Do NOT pour the cooling system conditioner into the overflow reservoir The conditioner will settle at the bottom of the reservoir and not mix in the cooling system 7 Reinstall the original radiator cap 8 Remove rags from around the radiator filler neck 9 Start the vehicle and let it run until the engine is warm This ensures the conditioner circulates
5. components caused by the heating and cooling of these parts To prevent coolant leaks from developing or to correct existing leaks at the head gaskets a special Subaru Cooling System Conditioner should be added to your vehicle s cooling system WHAT YOU SHOULD DO You should contact your Subaru Dealer as soon as possible for an appointment to have the Subaru Cooling System Conditioner added at no cost to you The approximate time to perform this operation is 15 minutes However it may be necessary to leave your vehicle the full day of your scheduled appointment to allow your dealer flexibility in scheduling Please present this letter to your Subaru Dealer at the time this repair procedure is performed FUTURE MAINTENANCE In the future it will be necessary to add Genuine Subaru Cooling System Conditioner to your vehicle s cooling system whenever the engine coolant is replaced The recommended service interval for coolant replacement can be found in your Warranty and Maintenance Booklet under the heading Schedule of Inspection and Maintenance Services As a reminder we have included an update page that should be added to your Owner s Manual and Warranty and Maintenance Booklet We ask you to keep in mind that replacement of fluids including Subaru Cooling System Conditioner during inspection and maintenance services 1s not covered under warranty Page 8 Bulletin Number WWP 99 Date 02 2004 WARRANTY EXTENSION If you have th
6. ATTENTION GENERAL MANAGER PARTS MANAGER GLAIMS PERSONNEL SERVICE MANAGER IMPORTANT All Service Personnel Should Read and Initial O p W s Za g 5 h W i J rs W yht SEE IC PE Q A E L TIN i in f d di dk dk APPLICABILITY 2000 2002MY Subaru Legacy and NUMBER WWP 99 Outback 1999 2002MY Impreza DATE 02 2004 1999 2002MY Forester SUBJECT Engine Cooling System Conditioner INTRODUCTION Subaru of America Inc SOA has determined that over time affected vehicles may develop small external coolant leaks at engine cylinder head gaskets This is the result of normal expansion and contraction of engine components caused by the heating and cooling of these parts To prevent cylinder head gasket leaks from developing or to correct existing leaks a special Subaru Cooling System Conditioner should be added to affected vehicle cooling Systems This Service Program will involve adding one bottle of Genuine Subaru Cooling System Conditioner to the engine cooling system AFFECTED VEHICLES 2000 2002 MY Subaru Legacy and Outback with 2 5L engine 1999 2002 MY Impreza with 2 5L engine 1999 2002 MY Forester with 2 5L engine Affected vehicles are identified in the VIN range chart below Only vehicles with a 2 5L engine are affected NOTE Prior to performing repairs confirm coverage for potentially affected vehicles by using the Vehicle Coverage Inguiry in the Dealer Communication System DCS CAUTION VEH
7. ICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD E an RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS Youth i miksi der Subaru Service Bulletins are intended for use by professional technicians ONLY They are written to inform those technicians of conditions that may occur in some vehicles or to provide information that could assist in l AN the proper servicing of the vehicle Properly trained technicians have the equipment tools safety instructions SERVICE and know how to do the job correctly and safely If a condition is described DO NOT assume that this Service Bulletin applies to your vehicle or that your vehicle will have that condition N k PAIN i Bulletin Number WWP 99 Date 02 2004 Page 1 MODEL Legacy 2000MY 2 9L Sedan Wagon Outback Wagon FROM 200001 300001 600001 TO Y 218478 Y 313778 Y 67 4127 2001MY Sedan Wagon Outback Wagon 1 200001 1 300001 1 600001 1 216426 1 311949 1 679753 2002MY 1999MY Impreza Sedan Wagon Outback Wagon 2 200001 2 300001 2 600001 X 400001 2 202129 2 301972 2 605593 K 403359 2 9L 2000MY Y 400001 Y 500001 Y 403888 Y 505796 2001MY 1 400001 1 500001 1 402563 1 503187 2002MY Forester 1999MY Forester 2 500001 2 800001 X 00001 2 513107 2 812658 K 750961 2 9L 2000MY Forester Y 700001 732553 2001MY Forester 1 700001
8. ance with the recommended maintenance schedule and Genuine Subaru Cooling System Conditioner must be added each time the engine coolant is replaced Resulting damage caused by a lack of maintenance or low coolant level will not be covered Replacement of the Cooling System Conditioner during inspection and maintenance services is not covered under warranty DEALER PROGRAM RESPONSIBILITY Dealers are to promptly service all vehicles subject to this Service Program at no charge to the vehicle owner regardless of mileage age of the vehicle or ownership For affected vehicles sold after the date on the dealer s computer list dealers are to contact those owners and provide them with a copy of the owner notification letter They should also arrange to make the required correction according to the instructions in the service procedure section of this bulletin Bulletin Number WWP 99 Date 02 2004 Page 3 Vehicles in Dealer Inventory Dealers are also to promptly perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory new used demo Additionally whenever a vehicle subject to this Service Program 1s taken into dealer new or used inventory or 1s in the dealership for service necessary steps should be taken to ensure the Service Program correction has been made before selling or releasing the vehicle New or used vehicles listed in a recall campaign that are in dealer stock must be
9. and there are no air pockets in the cooling system Service Procedure on a HOT Engine 1 Turn the ignition key to the ON position engine off 2 Turn the air conditioning ON to cycle the cooling fans Leave the air conditioning ON for approximately two 2 minutes This will lower the pressure in the cooling system NOTE The pressure relief on a HOT engine is approximate Caution should always be taken when removing the radiator cap on a HOT engine Additional A C ON time may be required to relieve cooling system pressure properly 3 Turn off the air conditioning 4 Return the ignition key to the LOCK OFF position 5 Follow procedure for COLD engine listed above Page 6 Bulletin Number WWP 99 Date 02 2004 RECALL CAMPAIGN IDENTIFICATION LABEL Type or print the necessary information on a Recall Campaign identification label The completed label should be attached to the vehicle s upper radiator support SUBARU WWP 99 COOLING SYSTEM CONDITIONER ADDED Date Mileage Add P N SOA635071 whenever the coolant is replaced CLAIM REIMBURSEMENT AND ENTRY PROCEDURES Credit for performing this Service Campaign will be based on the submission of properly completed repair order information Dealers may enter the applicable claim information through their Dealer Communications System Listed below is claim entry information Add Engine Cooling System Conditioner Use the follow
10. ased on our suggested retail parts pricing and suggested labor time multiplied by the dealer s hourly labor rate at the time of repair Because Subaru Dealers are independently owned and operated Subaru of America has no control over the actual charges The actual repair cost may be higher or lower than the rate used by Subaru of America to calculate reimbursement If lower reimbursement will be limited to the amount you actually paid Please send the original service repair order which has complete information including the name of the repair facility date of repair mileage at the time of repair complete vehicle identification number 17 digits and your name with correct mailing address and telephone number to the address listed below Subaru of America Inc Customer Dealer Service Department Attention Service Program WWP 99 P O Box 6000 Cherry Hill NJ 08034 6000 Please send original receipts only and retain a photocopy for your records Please be assured that we will attempt to process your reimbursement request as quickly as possible but may take up to 120 days for this process to be completed Bulletin Number WWP 99 Date 02 2004 Page 9 IF YOU HAVE A PROBLEM Should you have any guestions regarding this customer service program please contact your nearest Subaru Dealer To locate the nearest Subaru Dealer you can access our website at www subaru com and select Find a Dealer Or you may call us at 1 800 SUBARU3 1
11. dvised to qualify for any reimbursement they must submit the original repair invoice to Subaru of America Inc Please review the owner notification letter which explains this procedure so that you are familiar with it and can assist owners with any questions FUTURE MAINTENANCE In the future it will be necessary to add Genuine Subaru Cooling System Conditioner to the cooling system of affected vehicles whenever the engine coolant is replaced As a reminder owners will be sent update pages with their notification letter that instructs them to add the pages to their Owner s Manual and Warranty and Maintenance Booklet Except for the initial application associated with this campaign the cost of adding the conditioner is the owner s responsibility CYLINDER HEAD GASKET WARRANTY EXTENSION For owners of affected vehicles that have this Service Program performed promptly SOA is extending coverage under the Subaru Limited Warranty for cylinder head gasket external coolant leaks to a period of 8 years or 100 000 miles whichever occurs first Warranty coverage begins on the date the vehicle was delivered to the first retail purchaser If the vehicle was used as a demonstrator or company vehicle before being sold at retail warranty coverage begins on the date the vehicle was first placed in such service As a further condition for this extended warranty coverage to apply the owner must properly maintain the vehicle s cooling system in accord
12. ing information for claim submission Enter labor operation 122 801 for 0 2 labor hours CLAIM CAMPAIGN LABOR LABOR LABOR TYPE CODE OPERATION TIME DESCRIPTION Recall WWP 99 122 801 0 2 Add Subaru Cooling Campaign RC System Conditioner Enter the applicable part number Parts will be reimbursed at dealer cost plus applicable handling allowance MODEL DESCRIPTION PART NUMBER Subaru Cooling System Conditioner S0A635071 1 Bottle non orderable part number for claim purposes only Bulletin Number WWP 99 Date 02 2004 Page 7 OWNER NOTIFICATION LETTER Subaru of America Inc Subaru Plaza P O Box 6000 Cherry Hill NJ 08034 6000 www subaru com Service Program WWP 99 February 2004 Dear Subaru Owner This letter is sent to you in the interest of continued customer satisfaction As a precautionary measure SUBARU OF AMERICA INC is recommending that a special conditioner be added to the engine cooling system of certain 1999 through 2002 model year Subaru vehicles equipped with 2 5 liter engines This recommendation which applies to your Subaru vehicle is made to prevent a possible external coolant leak at your vehicle s engine cylinder head gaskets BACKGROUND INFORMATION Your vehicle s engine cooling system contains liquid coolant anti freeze Over time it is possible for small external coolant leaks to develop at the engine cylinder head gaskets This is the result of normal expansion and contraction of engine
13. is Service Program repair performed promptly Subaru will extend coverage under the Subaru Limited Warranty on your vehicle for cylinder head gasket external coolant leaks to a period of 8 years or 100 000 miles whichever occurs first Warranty coverage begins on the date the vehicle was delivered to the first retail purchaser If the vehicle was used as a demonstrator or company vehicle before being sold at retail warranty coverage begins on the date the vehicle was first placed in such service As a further condition for this extended warranty coverage to apply you must have Genuine Subaru Cooling System Conditioner added to your vehicle at any subsequent cooling system services at the interval specified in the Warranty and Maintenance Booklet under the heading Schedule of Inspection and Maintenance Services Resulting damage caused by a lack of maintenance or low coolant level will not be covered CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU If you have moved or sold your vehicle please complete the enclosed prepaid postcard and mall it to us IF YOU HAVE PREVIOUSLY PAID FOR A RELATED REPAIR In the event that you have already paid an authorized Subaru Dealer for repairs to remedy an external coolant leak in an engine cylinder head gasket at less than 100 000 miles and your Subaru s cooling system has been properly maintained you may be entitled to reimbursement for the head gasket replacement costs Any reimbursement by Subaru will be b
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