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Lexmark E250d and E250dn Service Manual - TEI of Crete

1. 7 8 Japanese font card assembly 7 8 Simplified Chinese font card assembly 7 8 Traditional Chinese font card assembly 2 0 2020 creer errr ee ee 7 8 Korean font card assembly lt 4 ee enn ene nese 7 8 Fuser assembly 220 V 2 2 2 c rrr reer errr eee eee eee ee eee 7 5 Fuser assembly 100 V 2 20 20 errr errr errr reer reer enero eee 7 5 LSU E250d E250dn printhead 7 5 Controller card E250dn 7 5 LED operator panel assembly E250d E250dn 7 5 Cover open sensor assembly 7 5 LED bezel cover E250dn 2 22 2022 eer errr reer eee reer eee ee 73 Tray 2 paper feed tires 7 7 LVPS HVPS card assembly 110 V 2 200 r rrr II II III 7 5 LVPS HVPS card assembly 220 Ve 7 5 Duplex drive gear CBM T Transfer roll bearings gear spring CBM 77 Manual input sensor assembly 7 7
2. 7 9 Power cord 1 77M straight Korea 7 7 9 Power cord 1 77M straight Taiwan 7 9 Power cord 1 77M straight PRO 7 9 Power cord 6 foot straight Traditional Italy 7 9 Power cord 6 foot Argentina 7 9 Power cord 1 77M straight USA Canada 7 9 Power cord 1 8M straight Australia 7 9 Fuser assembly 110 V 2 20 20 errr errr errr reer eee reer eee 7 5 Duplex and media sensor assembly 2 20 rrr rrr rere rere 7 5 Cooling fan 2 2 ee eee rn ee eee eee eee eee 7 5 Cable assembly misc fuser power 7 5 Cable assembly misc main drive motor 7 5 Cable assembly misc LVPS HVPS to controller 7 5 Cable assembly misc toner sensor 7 5 32MB SDR LEE 7 8 64MB SDR DIMM Vergers erg ae Serge a See Ee E ES 7 8 Parallel cable packaged 3 m 7 8 USB cable packaged 2 m
3. 2 22 22 r rere rere ee eee ee eee eee e eee 7 3 Media feed ACM clutch CBM errr ern nn renee 7 7 Paper feed ACM tires RO 7 7 Field location package assembly 23 l 6 Service Manual E250d E250dn Me m Wiring Diagram EE d Toner Cartridge Smart Chip Operator Panel 00000 Cooling Fan Toner Level Sensor Duplex Solenoid Galvo Motor Dr Blade Cover Open Switch Narrow Exit Sensor Sensor LL LSU Lots e Dr Ee Ts E Es Eo TEM Developer amp 9 e 5 9 2 Jl Io als gt amp E I a S s Is l o olof 12 ole o 5 2A MI E ojlo 9 M E D t5 3 g Gg 2E 3 2 3 g g s z ela is x siz Ziel leie S18 oOl ieiolelz v als Es K ese l s a o g 9 9 als 858 8 amp als 315 15 2 5 a SIS z Sle amp 8 DEI CEECEE GEES ES DR Eh REL Lidii ELI CEL CEE o o 1 3 2V Hall U 1 0 o O OIl OO I o oo o lo lo D Main Bee J1 J2 J3 J4 J5 J6 J9 J10 J11 J13 Motor Drive 3 2V Halw Fr 000 J8 USB Port Qoooooooooo o SEN o H 4 4 24V C1 U H AV Ci V H O O B 24V C1 W B D D OPTION CARD
4. 7 5 Developer drive access door link TY Main drive gear assembly 7 7 7 71 7 7 5 Developer drive coupling assembly 17 Manual feed clutch CBM 2220 2 22 e creer rrn 7 7 Media level indicator CBM rrll lllllllllc ll llle 7 7 Miscellaneous cable assemblies 2 2 0 rrr rr rrr rrr errr rrr eee 7 5 Media exit guide assembly 2 ee eee ere eee eee eee ee 7 7 Left side cover 2 0 2 e rere eee eee eee eee eee eee ee ee eee 73 Right side cover 2 2 2202 r reer reer ee eee ee eee reer eee 7 3 Media ACM drive assembly 77 Rear upper and lower cover assembly 7 7 73 Part number index l 5 4512 220 230 40X2840 40X2841 40X2842 40X2843 40X2844 40X2845 40X2846 40X2847 40X2848 40X2849 40X2850 40X2851 40X2852 40X2853 40X2854 40X2855 40X2856 40X2857 40X2858 40X5068 40X5069 40X5930 56P1820 7377298 Front access cover assembly 7 3 Complete duplex assembly eee ner eee eee llle 7 7 Main tray 2 22 22 ee eee ee eee ee eee eee eee e
5. Parallel Port Gg PNC3 PNC2 PNC1 CEEFEEELLEELIEEIIIJ DL Epp pede t fe ps Pots fe psf fis Power supply Identifier Zero Cross Out Relay Drive Network machine only Transfer Servo Output Transfer Enable CEEE Leil ITs H B Plugged Voltage All voltages are DC unless otherwise noted Developer PWM ols als olo 2 Delles malo c s Charge PWM ad SS oru 5 o L d Zu ra Fels E N A 2 1 el egen VIS 2 o 2 o g Eg cl 2 amp a z u Pd he be Roa S io usa zl E Input Ka Il als p Photoconductor Kit 5 I gt SiS m io Output O Ut N Charge LIT R SES Q Photoconductor 5 MPF Paper Feed Paper In Duplex Solenoid Solenoid Tray 2 Connector p p Sensor Sensor MPF Sensor Print defects guide Print defects guide Page 1 of 1 Defects often repeat down a page In such cases matching the defect frequency to one of the sets of vertical lines below can help identify the particular part that may be causing the defect For example the distance between these two marks represents a repeating defect caused by the toner cartridge Replace Transfer Roller call for service Replace Toner Cartridge customer replaceable item Replace Replace Fuser Photoconductor Kit call for service customer replaceable item
6. Meaning The printer cannot establish communication with the network Action Press Continue Pto clear the message and continue printing The previous print job may not print correctly Resource save off deficient memory fy W X i B Meaning This error message indicates that too much memory has been allocated to link buffers or that some printer settings are using more memory than the default setting Action Add more memory change link buffers or reset the printer settings that have been changed Font error L K Xf amp e e Meaning The printer does not have enough memory to save the data in the buffer Action Install additional memory Press Continue Pto continue printing the job Press Cancel 3 to cancel the print job 2 18 Lexmark E250d and E250dn 4512 220 230 Insufficient defrag memory e e Meaning The printer memory does not have the free space necessary to collate the print job This may happen due to one of these errors Memory is full A page is too complex to print A page is shorter than the set page margins Memory is insufficient to save what is in the buffer Action Press Continue p to clear the message and continue printing the job The job may not print correctly Press and release Canc
7. Deactivate off On off On On Off Auto On off Auto 56 Print Configuration Mode Instructions off On Reset Photoconductor Counter Print Quality Test Pages Reduced Curl Off off On Reset Maint Cnt Auto LF after CR Off Protocol Fastbytes MAC Binary PS Auto MAC Binary PS Auto o fei 3 lt H KA a gt D 9 c we E Energy Conserve On ba o w a t v bd LJ a o o 3 lt NPA Mode Auto On Off Auto USB Speed Auto WPA Mode Auto Off Auto Off On NPA Mode Auto On off Auto Reset Factory Defaults Demo Mode Deactivate Hex Trace Off 3 2 Lexmark E250d and E250dn 4512 220 230 Diagnostics mode printout sample Note The light sequences change relative to the options on the printer Printer Diagnostics This page explains how to access the printer menus and change values Menus are represented by Continue Ready Data Toner Low and Load Remove Paper Light sequences Menu items and their values are indicated by Paper Jam and Error light sequences Use the illustration to help you find the menu and value you want to change The Paper Jam and Error lights show the current value of the menu item 1 Press and release Cancel to advance through the menus and menu items to the one you need 2 Press and release Continue to advance to the value you need 3 Press and hold Continue until all of the lights cycle to perform the function or t
8. If you are unable to distinguish between these two marks replace the Photoconductor OR Kit before replacing the Fuser OR
9. Replace the toner cartridge Faint images or Select a different media type or form type setting from the printer driver bind spots appear Try a different type of paper Media designed for copiers gives the best quality on the page Replace the toner cartridge Pages are blank The toner cartridge may be out of toner or defective Replace the cartridge There may be a software error Re initialize the printer by turning it off and back on With the printer off check the printhead beam path If clear check for a printhead error on POR See Printhead service check on page 2 53 Also see Blank page on page 3 46 Diagnostic information 2 51 4512 220 230 Print quality problems Continued Problem Cause action The printer is on and indicates ready but nothing prints Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of the printer Make sure the toner cartridge assembly is installed properly Press and release to print a menu settings page If a menu settings page cannot be printed contact the next level of support If a menu settings page can be printed the problem is one of the following e Computer Software program Cable e USB only A failed controller card Replace card Note Test by unplugging USB and plugging it with the printer on If the computer indicates unknown device replace th
10. 4512 220 230 Duplex gear drive 1 Remove the main motor drive See Main motor drive removal on page 4 28 2 Remove the duplex See Duplex removal on page 4 18 3 Remove the duplex coupling and gears A the screw and plastic retainer A 4 Remove the duplex coupling B and mating link B Note The link not shown that connects the duplex and duplex coupling is part of this FRU as well as the duplex FRU 4 20 Lexmark E250d and E250dn 4512 220 230 Fan removal 1 Open the right side cover See steps 2 through 4 of Right side cover removal on page 4 5 2 Remove the two screws A holding the fan to the side frame 3 Unplug the cable from J4 on the controller card Note Be sure to remove the toroid before removing the cables When re installing be sure to place the toroid back over the same cables 4 Remove the cable from its retainer 5 Remove the fan Flag removal top cover right 1 Remove the top cover See Top cover removal on page 4 7 2 Turn the top cover upside down 3 While lifting the flag with your thumb to align the shaft flats with the holder use the spring hook to slide the flag out of place and remove Note The left flag was found to be not needed and has been removed from the FRU list Repair information 4 21 4512 220 230 Fuser removal 1 Remove the left side cover See Left side cover removal on page 4 4 2 Remove the righ
11. 940 00 LVPS service error 940 01 Line frequency outside allowed range of 45Hz 64Hz 940 02 Line frequency below 43Hz 940 03 No zero cross detected on belt fuser model Diagnostic information 2 35 4512 220 230 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations These are accessed through the driver Paper Menu Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Finishing Menu Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border PCL Emul Menu Utilities Menu Job Menu Quick Demo Print Menus Print Net Setup Print Fonts Print Directory Print Demo Factory Defaults Hex Trace Setup Menu Print PS Error Font Priority PPDS Menu Orientation Lines per Page Lines per Inch Page Format Character Set Best Fit Tray 1 Renumber Auto CR after LF Auto LF after CR 2 36 Lexmark E250d and E250dn Font Source Font Name Point Size Pitch Symbol Set Orientation Lines per Page A4 Width Tray Renumber Auto CR after LF Auto LF after CR Parallel Menu PCL SmartSwitch PS SmartSwitch NPA Mode Parallel Buffer Advanced Status Protocol Honor Init Parallel Mode 2 MAC Binary PS Eco Mode Quiet Mode Printer Language Power Saver Resource Save Download Target Print Timeout Wait Timeout Auto
12. Declared value in accordance with ISO IEC 19752 Based on approximately 596 coverage actual yield may vary 1 4 Lexmark E250d and E250dn Connectivity and compatibility 4512 220 230 4512 220 4512 230 Item Lexmark Lexmark E250d E250dn Data stream emulations PCL6 v v PostScript 3 Mac only v HBP v v PPDS n a n a Compatibility Windows Macintosh Linux Windows Macintosh Linux Standard local connections Parallel IEE 1284 Bi Di v v USB v v Standard network connections Ethernet 10 100 Base TX n a v Optional local connections External print server support v n a Option slots Memory slots 100 pin DIMM 1 1 Flash memory option card 2 2 TheE250d and E250dn products are USB 2 0 certified devices supporting hi speed 480MB sec data transfer Linux support for E250d and E250dn model is utilizing the PCL data stream Only one slot active for flash memory or font card General information 1 5 4512 220 230 Types of print media Ensure trays are properly loaded Never mix media types within a tray Input capacity folio statement Envelopes monarch 7 3 4 9 10 C5 B5 DL Minimum feed size 76 X 127mm Universal max paper 216 X 357mm legal size envelopes ight Source Sizes Types Weight sheets Input tray 1 A4 A5 A68 JIS B5 Paper labels 60 90 g m 250 paper letter
13. Pins 1 4 Approx 3 3 V dc Pin 6 Approx 5 V dc Pins 7 9 10 V dc 24 V dc Verify ground at pin 5 for both the card and cable f these voltages are correct check the main motor cable for continuity Remove the left side cover to access the connector on the motor f continuity exists on each wire replace the main gear drive which includes the motor f continuity does not exist on one or more of the wires replace the motor cable If these voltages are not correct see Controller card connector pin values on page 5 2 or replace the controller card See Controller card removal on page 4 13 2 42 Lexmark E250d and E250dn 4512 220 230 Operator panel service check Inspect the operator panel cable for damage Make sure the cable is plugged in securely Run POST and check each light for proper operation See Power On Self Test POST sequence on page 2 2 LED Operator panel service check FRU Action Operator panel LED Controller card Warning Do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new and replaced at the same time Lights If none of the lights come on open the controller card cage and locate the operator panel connector at J3 Make sure the cable is properly connected to the
14. See Dead machine service check on page 2 41 Fan noisy or fan not working See Cooling fan service check on page 2 40 Fuser parts melted See LVPS HVPS service check on page 2 42 Toner not fused to the media See Fuser service check on page 2 41 or Solving print quality problems on page 3 50 Paper jams See Paper feed service checks on page 2 43 Main motor noisy or not moving See Main motor service check on page 2 42 Media skew Printer not communicating with host See Paper feed service checks on page 2 43 See Parallel or USB port service check on page 2 45 Front access cover will not close See Cover interlock switch service check on page 2 40 Operator panel button not responding See Operator panel service check on page 2 43 Operator panel lights are off or very dim See Operator panel service check on page 2 43 Blank page See Blank page on page 2 46 Black page See Black page on page 2 47 Heavy background See Heavy background on page 2 47 Light print See Light print on page 2 49 White or black lines or bands See White or black lines or bands on page 2 49 Toner on back of page See Toner on back of page on page 2 49 Media never picks See Media never picks on page 2 44 Media feeds co
15. IRON 6 Extract the cable and unhook the access cover by pressing the right hinge to the right until it can be lifted up and away from its pivot Relax the hinge above the pivot 7 Inthe same manner move the left hinge from its pivot point 4 2 Lexmark E250d and E250dn 4512 220 230 8 Tilt the front cover down and disconnect it on the left side from the link Warning Make sure that the link is not bent or pulled out farther than normal Otherwise the toner cartridge coupler may become dislodged A 9 Remove the front access cover Repair information 4 3 4512 220 230 Left side cover removal Remove Tray 1 Open the front access cover Open the rear door Remove the screw A Unlatch the cover from the latches B P NAONA B A 6 Position the printer with the left rear corner hanging over the edge of the table 7 Swing the cover open 8 Lift the top rear of the cover over the pivot point and drop the cover away from the printer 4 4 Lexmark E250d and E250dn 4512 220 230 Right side cover removal Remove Tray 1 Open the front access cover Open the rear door Release the latches A and swing the cover open PONH 6 Lift the top rear of the cover over the pivot point and drop the cover away from the printer Repair information 4 5 4512 220 230 Rear cover removal 1 Remove the right side cover See Right side cover removal on page
16. Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse Illb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse viii Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder pa belgeleengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig uds ttes for en laserstraling over Klasse I niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser Lexmark E250d and E250dn 4512 220 230 Huomautus laserlaitteesta Tama kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J maarityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 maarityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan Illb 8b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometri Laserj rjestel
17. Nyogel 744 to lubricate appropriate areas Lubricate gears that were lubricated in the original part Maintenance kits Maintenance kits include e Fuser P N 40X2800 40X2801 or 40X2802 Exit guide P N 40X2834 e Tray 1 ACM feed tires P N 56P1820 e Transfer roll P N 40X2822 Maintenance kits Description Part number 110 V maintenance kit 40X2847 220 V maintenance kit 40X2848 100 V maintenance kit 40X2849 Preventive maintenance 6 1 4512 220 230 6 2 Lexmark E250d and E250dn 7 Parts Catalog How to use this parts catalog The following legend is used in the parts catalog Asm Index Part number Units mach Units FRU Description 4512 220 230 e Asm index identifies the assembly and the item in the diagram For example 3 1 indicates assembly 3 and the item number 1 Part number identifies the unique number that identifies this FRU Units mach refers to the number of units actually used in the machine or product e Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration PP Parts Packet in the parts description column indicates the part is contained in a parts packet Model information used in the parts catalog Machine type and model Description
18. Printhead removal Remove the top cover See Top cover removal on page 4 7 for more information Remove the right side cover See Right side cover removal on page 4 5 Remove the controller card cover Disconnect the cables J5 DRV A J8 LXK LSU B and J15 C from the controller card Note Be sure to remove the toroid before disconnecting the cables RONHA 6 Remove the printhead Reinstallation note Install the new printhead by lining up the alignment knub with the indicator located at the front right hand screw e Be sure to place the toroid back over the cables e Mechanically adjust the printhead if necessary See Printhead assembly mechanical adjustment on page 4 13 e Electronically adjust the printhead This is a necessary step See Printhead assembly electronic adjustment on page 4 8 4 40 Lexmark E250d and E250dn 4512 220 230 Reversing solenoid removal Bue quet 5 Remove the top cover See Top cover removal on page 4 7 Remove the controller card shield Loosen the four screws and slide See Right side cover removal on page 4 5 Disconnect the cable from J9 DP REV SOL on the controller card Remove the two screws A Remove the reversing solenoid Toner level sensor removal de eh eg Remove Tray 1 Open the front access cover Open the right side cover Unplug the toner level sensor cable Repair information 4 41 4512 220 230
19. See LVPS HVPS service check on page 2 42 for more information Try changing the setting to heavier paper or even card stock 1 Media not a FRU Make sure recommended media is being used Check the media settings in the printer driver 2 48 Lexmark E250d and E250dn Light print 4512 220 230 FRU Action Toner cartridge not a FRU Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge is not low on toner If the problem continues install a new toner cartridge Recheck condition before replacing PC Kit if necessary A Transfer roll LVPS HVPS card Check the transfer roll for signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear free of contamination replace the following FRUs one at a time in the order shown Transfer roll LVPS HVPS card White or black lines or bands FRU Action Print cartridge assembly not a FRU Developer drive coupling assembly Main gear drive Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics Banding is primarily due to a variation in the speed of the media as it feeds through the printer especially in the developer and transfer process It may also be a result of overly dry
20. crIonmuoogu cx Measurements are approximate paper lengths millimeters Sensors are measured at rotation position which they are tripped Paper path Manual feed sensor Upper end feed rolls Input sensor Transfer roll Fuser Fuser exit rolls Fuser exit sensor Exit rolls Exit sensor Duplex unit Duplex sensor Auto compensator A B B C C D D E E F F G G H H I l J l K K L L M M B 117 8 9 6 60 5 49 0 110 7 26 9 6 2 127 2 26 4 217 4 102 5 16 2 178 9 General information 1 7 4512 220 230 Most paper jams can be avoided by correctly loading paper and specialty media in the printer The following hints can help prevent paper jams Do not load wrinkled creased or damp media Never mix media types within a tray Flex fan and straighten the media stack before loading it Note Make sure the media stack is below the maximum media fill indicators on the 250 sheet tray before pushing the tray into the printer e Push all trays snugly into the printer after loading them Make sure paper guides are positioned before loading the paper or specialty media Do notremove trays while a job is printing Wait for a Load Paper light sequence Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutout
21. legal executive transparencies 16 24 Ib 50 labels 250 sheet tray folio statement 50 transparencies 2nd Drawer option A4 letter legal A5 JIS Paper labels 60 90 g m 550 paper 20 Ib B5 executive folio transparencies 16 24 Ib 50 labels 550 sheet only statement 50 transparencies Manual feed input A4 A5 A65 JIS B5 Paper labels 60 463 g m 1 sheet all medias letter legal executive transparencies card stock 16 43 Ib 2 For 20 Ib print material unless otherwise noted 3 A6 long grain media supported short grain A6 not supported 4 Card stock up to 90 index Designed to exit rear door Short grain is recommended 5 20 Ib envelopes are recommended Wrinkling may also occur on the front side but away from address or return address areas Slight wrinkling nit in address areas is permitted on 24 envelopes Use envelopes that lay flat when individually placed on a table face down The distance of any edge or corner from the table should be less than 3 mm 8 This refers to paper only Treeing may occur on 16 paper 7 Input using manual feeder is reduced to 1 2 speed Single sided paper labels are supported for the occasional use of less than 20 pages per month They must exit through the rear door Labels such as vinyl labels pharmacy labels or dual sided labels are not supported 1 6 Lexmark E250d and E250dn 4512 220 230 Tips on preventing jams Paper path zrTrAXcCc
22. 3 Remove the strip from inside the tray Wear strip removal tray 2 1 Pull up the strip with the spring hook to free it at the top 2 Liftthe strip out 4 46 Lexmark E250d and E250dn 4512 220 230 Note When replacing the strip e Push the strip up with your thumb to make sure that the strip is in place P Turn the tray over so that you are looking at the bottom of the strip Using the spring hook check to make sure that the end of the strip is secure and the strip is fastened tightly Repair information 4 47 4512 220 230 4 48 Lexmark E250d and E250dn 4512 220 230 5 Locations and connections Locations Front view 150 Sheet output bin Control panel Front ju VIN door Manual feeder 250 Sheet tray 550 Sheet drawer optional Rear view Rear exit Power button Power connect Dust cover not available for some models USB connect Parallel connect Ethernet connect Locations and connections 5 1 4512 220 230 Controller card connector pin values Note See the wiring diagram at back of book These values were measured with all connections made plugged or with only one connector at a time unplugged to expose the pins Always disconnect and connect with the printer power off Otherwise the values below may not match Pin Value cableplugged Connector Value cable unplugged if different Comments J1 Signal
23. 3b de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n dise ados de forma que ninguna persona pueda verse afectada por ning n tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declara o sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcap tulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe nao s o considerados perigosos Internamente a impressora cont m um produto laser da Classe IIIb 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia o laser superior a um nivel de Classe durante a opera o normal a manuten o feita pelo utilizador ou condi es de assist ncia prescritas Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 1
24. 4 4 right side cover 4 5 top cover 4 7 developer drive coupling assembly 4 16 fan 4 21 fuser 4 22 l 2 Lexmark E250d and E250dn fuser power cable 4 24 LVPS HVPS card assembly 4 26 paper exit guide assembly 4 37 paper feed rollers 4 38 printhead 4 40 procedures 4 1 toner level sensor 4 41 transfer roll 4 42 Reset Factory Defaults 3 4 reset maintenance page counter 3 4 Reset PC Counter 3 4 S safety information xi safety inspection guide 6 1 sensors cover open 4 15 service checks 2 39 controller card 2 39 cooling fan 2 40 cover interlock switch 2 40 dead machine 2 41 fuser 2 41 LVPS HVPS 2 42 main motor 2 42 operator panel 2 43 paper feed 2 43 paper jam during POST 2 43 paper never picks 2 44 paper picks but stops 2 44 paper picks during POST 2 43 paper picks sheets 2 44 paper trees curls 2 45 parallel port 2 45 print quality 2 46 black page 2 47 blank page 2 46 heavy background 2 47 image density 2 48 light print 2 49 partial blank image 2 48 poor fusing of image 2 48 toner on back of page 2 49 white or black lines 2 49 printhead 2 53 transfer roll 2 53 Service error codes accessing 2 23 tertiary light patterns 2 25 service menus 3 1 special tools 1 8 specifications connectivity 1 5 input trays 1 4 memory 1 3 operating systems 1 5 photoconductor capacity 1 4 print media 1 6 print speed 1 3 toner capacity 1 4 start 2 1 symptom tables 2 37 POST 2 37 printer 2 38 T test pages Print Quality
25. 4 5 2 Remove the left side cover See Left side cover removal on page 4 4 3 Remove the two screws A t m me mm NR EE m lk D d ka kk kk m den t mas A 4 Open the rear cover 5 Liftthe rear cover unhooking it from the frame at the bottom and remove Note In re installation check to make sure that the fuser ground cable is routed out of the way and is not pinched or damaged 4 6 Lexmark E250d and E250dn 4512 220 230 Top cover removal Remove the right side cover See Right side cover removal on page 4 5 Remove the left side cover See Left side cover removal on page 4 4 Open the rear door Remove the two screws A from the two front corners on the top cover the two screws B from the two rear corners on the top cover and the screw C on the left side ROND 5 Open the front cover 6 Remove the two screws D 7 Remove the controller card cover Repair information 4 7 4512 220 230 8 Disconnect the cable E of the narrow media sensor from J10 on the controller card S oh 2 9 Free the cable while noting which top frame opening it goes through 10 Release the latches F on both sides to unhook the top cover 11 Lift and remove the top cover Installation note e Be sure to re route the cable back through the same hole e Be sure that the ground strap aligns at screw C e Verify the proper alignment of the top
26. Continue Jam Recovery Page Protect Print Area Network Menu PCL SmartSwitch PS SmartSwitch NPA Mode Network Buffer Mac Binary PS Std Net Setup Cancel Job Reset Printer Print Buffer Quality Menu Print Resolution Toner Darkness PictureGrade USB Menu PCL SmartSwitch PS SmartSwitch NPA Mode USB Buffer Mac Binary PS Symptom tables POST symptom table 4512 220 230 Note Investigate any displayed codes before proceeding with these symptoms For example a missing toner cartridge will prevent POST from completing Symptom Action The main motor cooling fan and fuser do not come on See Cover interlock switch service check on page 2 40 POST completes except one or more lights do not come on See Operator panel service check on page 2 43 None of the lights come on See Operator panel service check on page 2 43 Main motor does not come on See Main motor service check on page 2 42 Fan does not come on See Cooling fan service check on page 2 40 Fuser does not cycle Fuser does not turn on and off See Fuser service check on page 2 41 See Fuser service check on page 2 41 The paper feed picks and tries to feed media See Paper feed service checks on page 2 43 Diagnostic information 2 37 4512 220 230 Printer symptom table Symptom Action Dead machine no power
27. Diagnostics mode printout sample on page 3 3 or Diagnostics mode selections on page 3 8 for details on the available settings Printing menus Print Configuration menus by pressing and holding P until the lights flash then release the button The Configuration Mode Instruction page will print Print Diagnostic menus by pressing and holding until the lights flash then release the button The Ready Data LED will blink when the page is being formatted and printed Note The Configuration Mode Instruction page and Diagnostic menu page in this manual are samples only and may not match your specific machine Moving around the menu Configuration Menu printout sample on page 3 2 and Diagnostics mode printout sample on page 3 3 are similar to the instructions printed by following steps 1 3 above These menu items are designated by the non indented items listed along the left edge of the page Bottom as printed from printer These items are also unshaded Press and release Q9 to move sequentially from one menu item to another Press and hold Qo to jump to home state top four lights on Press and release E to move through the menu settings indicated by and lights This action rotates only through the possible settings of the selected menu item Diagnostic aids 3 1 4512 220 230 Configuration Menu printout sample Note The light sequences change relative to the option on the printer Printer Se
28. Ground Smart chip J2 Less than 5 V dc Ground Signal Toner level sensor J3 Ga c1 Signal 5 V de N Ground 3 3 V dc Operator panel J4 Ground 24 V dc Cooling fan J5 Co Signal m m o m j coilm m Ground LSU drive J6 N 5 V de Less than 1 V dc Co Ground 1 0 V dc 2 5v 3 Ground Front cover open switch Cover closed Cover open J8 2 4 7 Ground 10 5 V de 1 3 5 6 8 9 Signal LSU J9 1 2 24 V dc N Less than 1 V dc Reversing solenoid J10 Less than 5 V dc 5 V de Ground Narrow media sensor J11 Less than 5 V dc 5 V de Ground J13 5 V de N oO rp ski oO rp Ground 5 2 Lexmark M E250d and E250dn Exit sensor Thermistor 4512 220 230 Connector Pin Value Value Comments cableplugged cable unplugged if different J15 1 5 V dc LSU HSYNC 2 3 Signal 4 Ground J17 1 4 Signal 3 2 V dc Main motor 5 Ground 6 5 V dc 7 9 24 V dc Less than 24 V dc J19 1 6 Signal LVPS HVPS 7 Ground 8 9 24 V dc 10 11 15 Signal 12 14 Ground 13 5 V dc J20 1 Less than 5 V dc 5V dc Manual feed sensor 2 5 V dc 5 V dc 3 Ground J21 1 4 24 V dc Manual feed solenoids 1 3 24 V dc 2 4 0 V dc J22 1 4 5 Signal Tray 2 2 3 24V dc 6 G
29. Organization Raster Image Processor Toner Add Roll Synchronous Dynamic RAM Shipped With Equipment Universal Serial Bus Volts alternating current Volts direct current 4512 220 230 General information 1 9 4512 220 230 1 10 Lexmark E250d and E250dn 4512 220 230 2 Diagnostic information Start assembly or electronic card This is a precaution for personal safety and to prevent damage to the CAUTION Unplug power from the printer before connecting or disconnecting any other cable AN printer This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning printer To determine the corrective action to repair a printer look for the following information e A description of a problem see Symptom tables on page 2 37 e Information from the operator panel of the printer Models E250d and E250dn have an operator panel containing lights and buttons Warning Paper clips are commonly used near printers and can become lodged in the paper path Always check for debris in the paper path Diagnostic information 2 1 4512 220 230 Power On Self Test POST sequence When the printer is turned on it performs a POST Check for correct POST functioning of the base printer by observing the following process 1 All operator panel lights on momentarily 2 Lights then flash on and off sequentially 3 After the lights quit flashing the AE light flashes
30. Transfer roll removal Note A flashlight may be required to remove the transfer roll 1 Open the front access cover 2 Place a clean piece of paper around the transfer roll to protect it from finger oils Note Do not touch the transfer roll with bare hands Contaminants can damage the roll 3 At the right side of the transfer roll squeeze the holder arms with the left hand while lifting Stop when the holder is unlatched 4 At the left side of the transfer roll squeeze the holder arms with the right hand while lifting with the left hand Stop when the left holder is unlatched 5 With a hand at each end lift the transfer roll out Note Do not try removing the spring on the left it is not removeable but can be dislodged The spring included with the FRU is to be used only if the old right side spring is damaged or lost Both springs must be positioned on posts that cannot be seen If the old springs are moved feel the base of the springs to assure that they are on the posts The top of the springs must be captured in the bearings of the transfer roll 4 42 Lexmark E250d and E250dn 4512 220 230 Tray 2 auto comp tire removal Gently pull the rubber tire loose from the wheel and replace it with a new tire Note Look at the nap of the tire and orient the tire for highest friction when picking the paper Repair information 4 43 4512 220 230 Upper front frame group removal 1 Open the front cover 2 Unhook t
31. and remove the shaft and spring anchor E a 7 4 34 Lexmark E250d and E250dn 4512 220 230 Narrow media sensor removal 1 Remove the top cover See Top cover removal on page 4 7 2 Turn the top cover upside down 3 Remove the ground strap screw A and the ground strap A 4 Remove the narrow media sensor Repair information 4 35 4512 220 230 Operator panel removal Open the front cover Remove the bezel See Bezel removal on page 4 12 Remove the screw A Remove the face plate which surrounds the bezel by unlatching the four tabs B RONA B 5 Close the front cover 6 Disconnect the cable C The LED operator panel connects the same as the LCD panel as shown Unlatch the four latches on the panel cover Pull the bottom edge out until it slides in a downward motion out of its retainers Slide the card out from the latches on top Remove the operator panel Warning Do not replace the operator panel and the controller card at the same time Each card contains the printer settings When either of these cards is new it obtains its settings from the other card Critical factory settings are lost when both are new and replaced at the same time e foo 4 36 Lexmark E250d and E250dn 4512 220 230 Paper exit guide assembly removal 1 Remove the rear cover See Rear cover removal on page 4 6 2 Remove the one screw above the reversing solenoid
32. best r av en gallium arsenlaserenhet som avgir str ling i belgelengdeomr det 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstr ling ut over klasse I niva under vanlig bruk vedlikehold som utf res av brukeren eller foreskrevne serviceoperasjoner Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes l ser de classe 1 i segons ha estat certificat en altres llocs s un producte l ser de classe que compleix els requisits d IEC 60825 1 Els productes laser de classe no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci laser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Notices and safety information ix 4512 220 230 LR SBMS TOTI yI KBTCADHHS 21 CERS7T 752 07241 1 ORB MK LEV V HMCHSS CE MAEWS TwcvE KKKBUATAIEC 82508 BtmK LEFF ALOV YV WMECHSCEMEWSNTTOET FIFALOV VP WRE MERE RO EBA oncoEd 0o 7Zy yr Z i 72zHb 3b OL P AAMELTIET CO LH RBEOT70 T7T95T 72 72 088B8BC BH 5307y b
33. controller card and the controller card has input voltage to it With the printer on verify the following without disconnecting the cable Pins 1 3 5 and 6 3 3 v Pin2 5v Pins 4 and 7 GND If these are correct and the operator panel is not functioning replace the operator panel If any are incorrect see Controller card service check on page 3 39 Buttons If the buttons do not respond replace the operator panel There is no test or repair for the faulty switches Paper feed service checks Paper jam error indication during POST FRU Action Fuser exit sensor If the exit sensor flag which is visible at the back of the fuser is in any position other than vertical the printer will display a paper jam Make sure the flag is operating freely Replace the fuser if the sensor is damaged Input duplex sensor Manual feed sensor Make sure the input paper feed sensors are working properly A stuck or incorrectly installed sensor causes a paper jam Media picks during POST and or continuously FRU Action ACM Manual feed clutch Check the ACM clutch for wear The solenoid interacts with the clutch to control the motion of the pick tires If the ratchet teeth of the ACM clutch assembly are worn or broken the solenoid may not stop the ACM from rotating Replace the ACM clutch assembly if necessary Check the manual feed clutch for damage Diagnostic i
34. custom type setting for media type media texture or media weight The toner cartridge or PC Kit may be defective Replace the PC Kit first and recheck Blurred characters Blurred images including characters are usually caused by a defective printhead Vertical white lines See Vertical streaks below Vertical white lines may be caused by the laser beam which may be partially blocked With the printer off clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Toner smudges appear on the front or back of the page Make sure the media is straight and unwrinkled Replace the PC Kit and recheck before replacing the toner cartridge See Toner on back of page on page 2 49 for more information Vertical or horizontal streaks appear on the page BCDE N BCDE BCDE Vertical streaks Something could be caught between the PC kit and the fuser Check the paper path around the fuser entry Try a different toner cartridge Vertical white lines may be caused by the laser beam which may be partially blocked With the printer off clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Horizontal streaks The toner cartridge or the fuser may be the cause due to excessive page count or defect Replace as neede
35. d ARE ad CR e NV Rea eee Ob ee d 5 1 Controller card connector pin values seseeeeeeeeee RR n nnn 5 2 CONNCCIONS EELER dE EE E d bep RRGGQCRig RR d dam RER 5 4 Preventive maintenance LtTtututtuuussssssssssss e 6 1 safely INSPECCION guide occas eS Leda be DOxSEEKS AAA S IOS Ed Bde OE Ke ene 6 1 Lubrication SpacificallOliS 1 44224 43223 Rx RORA ERACRREGEHR A RR EE FER RR A Rada 6 1 MOIMNGHANCE ENS er er Ur P EE 6 1 Pans DEED WEE 7 1 How to use this paris Catalog a aa kdo aaa EELER bao dC dedi alae 7 1 Vi Lexmark E250d and E250dn 4512 220 230 Notices and safety information The following laser notice labels may be affixed to this printer as shown Laser notice Laser The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class ID 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Besti
36. d entretien par l utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe IIlb 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Notices and safety information vii 4512 220 230 Avisos sobre el laser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos laser de Clase 1 establecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re ne todas las condiciones expuestas en la norma IEC 60825 1 para productos l ser de Clase I 1 Los productos l ser de Clase no se consideran peligrosos La impresora contiene en su interior un l ser de Clase IIIb
37. for pin values Controller card Diagnostic information 2 47 4512 220 230 Partial blank image white spots no repeating pattern FRU Action Toner cartridge not a FRU Remove the toner cartridge assembly and gently shake the assembly to evenly distribute the toner Check to make sure that the laser light path is not blocked If toner cartridge is low try a new one Paper not a FRU Make sure recommended media is being used Check the media settings in the printer driver A heavier media may require higher heat to properly fuse Variation in image density horizontally across page FRU Action PC Kit not a FRU The charge roll may have an unbalanced force against the PC photoconductor drum Try anew PC Kit Transfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying evenly distributed forces to the PC drum Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary Poor fusing of image FRU Action Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper
38. many options attached 22 e e Unsupported flash option 23 e e e Diagnostic information 2 13 4512 220 230 Secondary error codes Paper jam at the input sensor ee a D Meaning A paper jam has occurred at the input sensor which can be either after the print media leaves the tray and enters the printer or in the manual feeder Action Clear the paper jam Paper jam in the manual feeder d X GE e e e Meaning A paper jam has occurred at the manual feeder Action Clear the paper jam Paper jams between the input and exit sensors d D X Xf e e Meaning A paper jam has occurred The jammed media is most likely in the fuser area under the toner cartridge assembly Action Clear the paper jam Paper jams as a printed job exits the printer D X e Meaning A paper jam has occurred as the print media is exiting the printer Action Clear the paper jam 2 14 Lexmark E250d and E250dn Paper jam in the 250 sheet tray 4512 220 230 d R Zus Y e e e e Meaning A paper jam has occurred in the 250 sheet tray Action Clear the paper jam Paper jam in the 550 sh
39. media sensor 7 40X2828 1 1 Cooling fan 8 40X2805 1 1 Controller card E250dn 8 40X2851 1 1 Controller card E250d 9 40X2819 1 LVPS HVPS card assembly 110 V 9 40X2820 1 LVPS HVPS card assembly 220 V 10 40X2809 1 LED operator panel assembly E250d E250dn 11 40X2824 1 1 Manual input sensor assembly 12 40X2845 1 1 Pickup and manual feed solenoids 13 40X2826 1 1 Main drive gear assembly 14 40X2846 1 1 Reversing solenoid Parts Catalog 7 5 4512 220 230 Assembly 3 Frame 7 6 Service Manual Assembly 3 Frame 4512 220 230 Asm Part Units Units Index number mach FRU Description 31 40X2834 1 Media exit guide assembly 2 40X2822 1 Transfer roll bearings gear spring CBM 3 40X2858 1 1 Legal extender dust cover 40X2850 N A Screws miscellaneous 4 TP2NCX3X6PF Ni 4 TP2C 4 0 8PF Ni 4 M3 0 0 5 6PF Ni 2 M3 0 0 5 4PF Ni 2 M3 5 0 6 6P Ni 5 40X2853 1 1 ACM drive shaft assembly 6 40X2841 1 1 Complete duplex assembly 7 56P1820 2 Paper feed ACM tires RO 8 40X2838 1 1 Media ACM drive assembly 9 40X2857 1 1 Upper front frame assembly 10 40X2830 1 1 Manual feed clutch CBM 11 40X5930 1 1 Media feed ACM clutch CBM 12 40X2832 1 1 Media level indicator CBM 13 40X2825 1 1 Developer drive access door link 14 40X2829 1 1 Developer drive coupling assembly 15 40X2821 1 1 Duplex drive gear CBM NS 40X2847 1 1 110 V maintenance kit NS 40X2848 1 1 220 V maintenance kit NS 40X2849 1 1 100 V maintenance ki
40. print jobs Off The printer filters PostScript print jobs using Standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting SEH Windows print jobs to fail Auto default The printer processes print jobs from computers using either Windows or Macintosh operating systems Set Card Speed Automatically detect the connection speed of the network This setting can be disabled to set the speed manually Auto default the printer detects current network speed 10Mbps half duplex forces the printer to try to connect to the network only at 10Mbps half duplex 10Mbps full duplex forces the printer to try to connect to the network only at 10Mbps full duplex 100Mbps half duplex forces the printer to try to connect to the network only at 100Mbps half duplex 100Mbps full duple forces the printer to try to connect to the network only at 100Mbps full duplex Diagnostic aids 3 7 4512 220 230 Diagnostics mode selections To enter Diagnostics mode turn off the printer open the front access cover press and hold CO while turning on the printer and close the cover when the light displays Print the menu page by pressing and holding until the lights flash Follow the instructions on the menu page to access the menu items shown in the table below Menu it
41. screws A the screw B and the ground cable screw C 3 Lift the motor end and disconnect the main motor cable D 4 Lift the main motor drive enough to clear Note The main motor drive does not have to be completely removed See Main motor drive removal on page 4 28 for more information 5 Use a thin screw driver to remove the clip E F Ld 6 Remove the manual paper feed clutch Repair information 4 31 4512 220 230 Manual feed solenoids Remove the duplex unit See Duplex removal on page 4 18 Extract the solenoid cable to a point close to the left side as possible Remove the main motor drive See Main motor drive removal on page 4 28 Remove the auto comp clutch See Auto comp clutch removal on page 4 10 Remove the three screws A PONZ 6 Remove the manual feed solenoids 4 32 Lexmark E250d and E250dn 4512 220 230 Media level indicator removal 1 Remove the left side cover See Left side cover removal on page 4 4 2 Turn the printer onto its top Be careful to protect the covers 3 Unhook and remove the spring A Repair information 4 33 4512 220 230 5 Rotate the link and turn it to separate it from the plastic shaft C Be careful to not damage the adjacent gear 6 Unsnap the shaft from its pivot which is attached to the back of the LVPS HVPS shield D 7 Align the link end of the shaft with the opening in the side frame
42. tens o perigosa na zona do produto em que est a trabalhar Antes de come ar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Lexmark E250d and E250dn Informacio de Seguretat especifics El fabricant no es fa responsable de les questions de seguretat si s utilitzen peces de recanvi no autoritzades destinada a ning que no ho sigui 4512 220 230 La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients A r9 r i gt o9 ni o 2 gt o Di Hu E m m r GM e rH rio r9 n 9 op ri a FTT x H nio nio Ls Oo 2 a2 2 9 x 2 Ba u PI 9 y 24 J2 r jo r amp T WA o T r TTE r2 H rin 3 Uu gt e o o o d I mm fo o T o o H o 9 H o RH oTr H gt rm ar 40 ox TR Kal OF D pi 4o pi mH Jo o lo g Je oe r mim HG ico bi E AS FALSE TIS II EBA ope apes ASPEN pi OR
43. the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Install additional printer memory Short media Meaning The media length is too short to print the formulated data This occurs when the printer does not know the print media size loaded in the tray or there is a problem feeding the print media Action Make sure the print media that is loaded is large enough Open the front door clear the paper path and close the door to resume printing Press Continue to clear the code and continue printing the job Press Cancel 9 to cancel the print job Invalid engine code Meaning The engine code has not been programmed or the programmed code is not valid Action Download the valid engine code to the internal print server 2 20 Lexmark E250d and E250dn 4512 220 230 Invalid network code e e Meaning The code in an internal print server had not been programmed or the programmed code is not valid Action Download the valid engine code to the internal print server Toner cartridge region mismatch d a X T e e Meaning The geographic region of the printer does not match the geographic region of the installed toner cartridge Action Remove the to
44. the figure below Adjust printhead Adjust printhead clockwise counterclockwise 7 After obtaining a properly adjusted image on the paper tighten all three screws Note The printhead must be aligned electronically See Printhead assembly electronic adjustment on page 3 9 3 14 Lexmark E250d and E250dn 4512 220 230 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic cards Keep the ESD sensitive part in its original shipping container a special ESD bag until the part is ready to be installed into the printer Make the least possible body movements to prevent an increase of static electricity from clothing fibers carpets and furniture e Putthe ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the printer e Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If a pluggable module is being removed use the correct tool Do not place the ESD sensitive part on the MFP cover or on a metal table if the ESD sensitive part needs to be put down for any r
45. until the fuser comes up to temperature 5 20 additional seconds depending on the initial temperature of the fuser and then stays on 4 If there is a problem in the printer such as a paper jam the panel lights indicate the problem See Common primary light patterns on page 2 3 for more information 5 The printer cycles down into standby mode and af lights solid Light patterns and error messages User attendance messages paper jam errors and service errors display a light pattern This may be all the information that is needed However if is double clicked on the panel a second pattern may appear with more detailed information If p is double clicked again the first pattern usually returns Not all initial level light patterns have secondary patterns when double clicking the pattern does not change emm gt Q9 X Primary Codes Secondary Codes All service errors are indicated by all lights flashing as the primary notification or code The secondary code indicates an area or function which has the error Additional tertiary codes used for service see Service tertiary error codes on page 2 25 indicate specific errors See Service codes on page 2 23 Note If data is sent to the printer and all lights flash immediately and double clicking does not change the display there may be a code problem Contact the next level of support 2 2 Lexmark E250d and E250dn Common primary light patterns See Ov
46. 0 Transfer service error 917 01 Transfer servo result too low Fuser service errors 920 00 Under temperature during steady state control 920 01 Fuser took too long to heat up after transitioning to new enhanced mode 920 02 Fuser fell too far below desired temperature while printing 920 03 Fuser too cool while checking for slope change 920 04 Fuser too cool when heating to desired temperature after slope change 920 05 Fuser under temperature while printing 920 06 Fuser under temperature while printing 920 07 Fuser under temperature while printing 920 08 Fuser temperature did not increase after IR recovery 920 20 Belt fuser under temperature during steady state control This can occur in printing or standby modes 921 00 Under temperature during standby control 921 01 Fuser temperature did not reach standby temperature after two attempts 922 00 Fuser failed to ramp to target temperature 922 01 Fuser did not reach standby temperature in time standby control 922 06 Fuser did not reach ioerating temperature in time new enhanced control 922 07 Media reached fuser nip and fuser is under temperature 922 08 Fuser warm up failure motor start condition 922 09 Fuser warm up failure compression set 922 20 Belt fuser failed to reach the preheat temperature for the motor to start during warm up 922 21 Belt fuser was under temperature when the media reached the fuser nip 923 00 Fuser is ove
47. 2 40 frame parts catalog 7 6 fuser parts catalog 7 5 removal 4 22 service check 2 41 H handling ESD sensitive parts 4 1 Hex Trace 2 36 3 4 L LCD operator panel 4 36 light patterns description 2 2 primary 2 3 service codes 2 23 locations front views 5 1 rear views 5 1 lubrication specifications 6 1 LVPS HVPS parts catalog 7 5 removal 4 26 service check 2 42 maintenance approach 1 1 maintenance kits 6 1 manual feed print media types and sizes 1 6 menus accessing service menus 3 1 configuration menu 3 2 diagnostics mode 3 3 printing 3 1 messages service error codes 2 23 user attendance messages 2 3 Index l 1 4512 220 230 models comparison 1 1 diagrams 5 1 operator panels 1 2 service menus 3 1 trays available 1 4 N NPA Mode 3 5 O operator panel LED overview 1 2 service check 2 43 P paper exit guide removal 4 37 paper jams tips on preventing 1 7 parallel port service check 2 45 parts catalog covers 7 2 electronics 7 4 frame 7 6 options 7 8 power on self test POST 2 2 symptoms 2 37 print history 3 8 print media preventing jams 1 7 trays by model 1 4 types and sizes 1 6 print quality pages 3 4 using 2 46 print quality problems print media 1 7 service check 2 46 solving 2 50 printer symptom table 2 38 printhead removal 4 40 service check 2 53 Protocol 3 5 R removals controller card 4 13 cover open sensor 4 15 covers front access cover 4 2 left side cover
48. 4512 220 Lexmark E250d 4512 230 Lexmark E250dn Parts Catalog 7 1 4512 220 230 Assembly 1 Covers 7 2 Service Manual Assembly 1 Covers 4512 220 230 Asm Part Units Units Description Index number mach FRU 1 1 40X5069 1 1 Top cover assembly includes narrow media sensor 2 40X5068 1 1 Top cover right flag 3 40X2839 1 1 Rear upper and lower cover assembly 4 40X2858 1 1 Legal extender dust cover 5 40X2837 1 1 Right side cover 6 40X2843 1 1 Optional media drawer assembly 7 40X2844 1 1 Tray 2 assembly 8 40X2855 1 4 Tray 2 wear strips 9 40X2854 1 4 Tray 1 wear strips 10 40X2842 1 1 Main tray 11 40X2836 1 1 Left side cover 12 40X2852 1 1 LED bezel cover E250d 12 40X2814 1 1 LED bezel cover E250dn 13 40X2840 1 1 Front access cover assembly Parts Catalog 7 3 4512 220 230 Assembly 2 Electronics 7 4 Service Manual Assembly 2 Electronics 4512 220 230 Asm Part Units Units Description Index number mach FRU 24 40X2804 1 LSU E250d E250dn printhead 2 40X2800 1 Fuser assembly 110 V 2 40X2801 1 Fuser assembly 220 V 2 40X2802 1 Fuser assembly 100 V 3 40X2833 1 Miscellaneous cable assemblies 1 Thermistor 1 LVPS HVPS to controller card 1 Main drive gear assembly motor to controller card 1 Fuser power LVPS to fuser 4 40X2823 1 1 Duplex and media sensor assembly 5 40X2813 1 1 Cover open sensor assembly 6 40X2856 1 1 Narrow
49. 512 220 230 5 Remove the three screws B securing the USB port and the parallel ports B 6 Lift and remove the card Re installation note When replacing the controller card make sure to route all of the cables through the correct shield opening Make sure that the ground wire that is being held by the front upper screw is in the correct location before installing 4 14 Lexmark E250d and E250dn 4512 220 230 Cover open sensor removal Remove Tray 1 Open the front cover Open the right side cover See steps 1 and 2 of Right side cover removal on page 4 5 Remove the controller card cover Loosen the one screw A from the shield that protects the sensor IRON 6 Disconnect the cable from J6 on the controller card Note The cable has a toroid Be sure to remove the toroid before removing the cable 7 Use a small Phillips screwdriver to remove the screw B holding the sensor 8 Remove the sensor Reinstallation note Be sure to re route the cable back through its retainer e Be sure to place the toroid back over the cable Repair information 4 15 4512 220 230 Developer drive coupling assembly removal 1 Remove the left side cover See Left side cover removal on page 4 4 2 Place the machine on its right side Note Be sure to protect the machine from marring 3 Remove the six screws A the machine screw B and the ground cable screw C ree Jar Pre a 4
50. 8 and 9 at PCN1 e Verify approximately 3V on pins 1 3 e Verify approximately 5V on pins 4 and 13 e If voltages are not correct replace the LVPS HVPS e f voltages are correct check the controller card See Controller card removal on page 4 13 Fuser service check When toner is partially fused to the media it is usually caused by low fuser temperature The line voltage to the printer must be within the following limits e 100 V ac 127 V ac for the 110 V model printer e 200 V ac 240 V ac for the 220 V model printer This printer uses a belt fuser and therefore does not have a lamp Fuser service check FRU Action A Fuser power cable LVPS HVPS Fuser Unplug the printer and disconnect the fuser cable plug from the LVPS HVPS board connector at PCN5 Check for continuity across the fuser by checking across the connector pins If there is continuity check the LVPS HVPS See LVPS HVPS service check on page 3 42 f there is no continuity disconnect the fuser power cable at both ends and check each conductor for continuity Replace cable if necessary f the cable tests good replace the fuser Make sure the fuser thermistor is correctly connected to the controller board at J13 If the problem persists disconnect the thermistor cable and check for less than 5 V dc on pin 1 Pin 2 should be ground If line voltage is incorrect on pin 1 see Controller card service check on page 2 39 for
51. B ARS XE P i E UA RA 138 fg ANT EZ ATE fA vi o H PRECAUCIO aquest simbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comengar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar rir r9 ox o lo NES r1 1 fE Wn EARN AE IRIS AA ATI A A Pr rf Att GT ET D il I WHER ASEM EEFE i H AR Kri ir CAE x RAES m AE FF J FYE RET A J JFANITSEE Fb AIE Hi BA Pa SED E ze FEAR BEY PRU FENE TAE RIPA m bt EJFARBRTE B cte yn in DI HLW ESI JA Safety information Xiii 4512 220 230 Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment are as well as general environmental and safety instructions Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and install
52. ECOVERY Engine detected small gap or no gap at the manual feeder sensor opened the gap by stopping the feed rolls but never saw the leading edge of the second page at the input sensor 200 23 Laser Servo never started due to potential conflict with the transfer servo Possible causes slow or missing transport motor positional feedback or the media is transferred too quickly to the input sensor 200 24 The measured gap at the input sensor is too small to meet the video delivery requirements There is not enough time since prior image finished to start new image 200 26 The trailing edge never cleared the input sensor when feeding out the media that was detected during warm up 200 27 Printhead Driver Mirror motor fell out of lock condition after the media at the input sensor more time elapsed since the printhead than the expected stable lock time but less than the printhead jitter stable specification Mirror motor fell out of lock condition after media at the input sensor more time elapsed since the printhead than expected stable lock time but less than the printhead jitter stable specification 200 28 First writing line of a page at the developer nip but laser servo cleanup is not complete Likely pre staged media or a fast paper feed 200 29 Printhead drive control out of range due to an external event beyond what the control is designed to handle Probable causes ESD or noise on hsync signal 200 30 Narrow media sensor covered du
53. Edition July 2 2008 e T e Table of contents e Start diagnostics e Safety and notices e Trademarks e Index LEXMARK S erv ce M anua Lexmark E250d and E250dn 6000 XXX 4512 220 230 Edition July 2 2008 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countri
54. HVPS cable from J19 on the controller card Turn the printer on and verify 24 V dc on pins 8 and 9 of the cable Verify ground on pins 7 12 and 14 f the voltage is incorrect replace LVPS HVPS board If grounds are incorrect check ground paths Check confinuity in the cable Replace the cable if necessary If voltage is correct and the toner electrodes are good replace the controller card See the LVPS HVPS service check on page 2 42 and the Controller card service check on page 2 39 if necessary Heavy background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life FRU Action Toner cartridge not a FRU PC Kit not a FRU Check the toner darkness setting in the driver Try a lower setting Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean If the toner cartridge and PC Kit are installed correctly try a new PC Kit first and then toner cartridge A LVPS HVPS Controller card Check the contacts for correct installation and contamination where contact is made between the toner cartridge assembly and spring contacts which connect to the LVPS HVPS board at PCN3 Clean as necessary If this does not correct the problem replace the following FRUs one at a time in the order shown e LVPS HVPS board See Black page on page 3 47
55. Lift the main motor drive and disconnect the motor cable D 4 16 Lexmark E250d and E250dn 4512 220 230 5 Remove the coupling spring E 6 Remove the developer drive coupling F Repair information 4 17 4512 220 230 Duplex removal Remove the right side cover See Right side cover removal on page 4 5 Remove the left side cover See Left side cover removal on page 4 4 Remove the top cover See Top cover removal on page 4 7 Remove the controller card See Controller card removal on page 4 13 Remove the LVPS HVPS card assembly See LVPS HVPS card assembly removal on page 4 26 Unhook the media level indicator See Media level indicator removal on page 4 33 Remove the top LVPS HVPS shield a Remove the screw A and the screw B at the controller shield b Remove the screw C opposite from screw B on the other side of the printer Note The ground cable is attached to screw C When re installing be sure to reconnect the ground cable Nog p e es 8 Remove the media level indicator See Media level indicator removal on page 4 33 4 18 Lexmark E250d and E250dn 4512 220 230 9 Remove the six screws D 10 Up the right side opposite the coupler and remove the duplex Note At re installation before tightening the screws locate the duplex unit against the left side frame Left side relative to the picture above Repair information 4 19
56. Pages 3 4 tires removal 4 38 tools 1 8 transfer roll parts catalog 7 7 removal 4 42 service check 2 53 U user attendance messages 2 3 4512 220 230 Index l 3 4512 220 230 LA Lexmark E250d and E250dn 4512 220 230 Part number index P N 40X0270 40X0271 40X0274 40X0275 40X0276 40X0277 40X0278 40X0279 40X0280 40X0281 40X0282 40X0287 40X0288 40X0289 40X0296 40X1300 40X1323 40X1328 40X1333 40X1333 40X1333 40X1333 40X1364 40X1365 40X1367 40X1368 40X1512 40X1513 40X1514 40X1515 40X2801 40X2802 40X2804 40X2805 40X2809 40X2813 40X2814 40X2817 40X2819 40X2820 40X2821 40X2822 40X2824 40X2825 40X2826 40X2829 40X2830 40X2832 40X2833 40X2834 40X2836 40X2837 40X2838 40X2839 Description Page Power cord 1 77M straight Japan 7 9 Power cord 6 foot United Kingdom 7 9 Power cord 6 foot Switzerland 222 222 0222 ee eee 7 9 Power cord 6 foot straight Israel 7 9 Power cord 6 foot South Africa 7 9 Power cord 6 foot straight Brazil 7 9 Power cord 6 foot straight Europe and others 7 9 Power cord 6 foot straight Denmark
57. R RE ME BS 2 4 Common secondary light patterns 2 12 Secondary error Codes iussu ios ege te pc ck Rn RARO eRe RGB d eR ORE RSE RN 2 14 SENCO CDUBS ca Cobs ccs unie amd es ia nether tob S Rad o RB d e d qiia dus b a 2 23 Messages and errof COd6S a EIERE aa EE eee ENER ATO RACE RO RE REALE d Rn 2 29 User attendance Messages 116x435 3 Ob QR Kb RA NUR RA Cb RR ised 305 3 RA d KORR 2 29 Paper pm error COdCS 2a raa kb edo d dU oo CIRCE ROGER ARATRO dal eb EE 2 29 SEIC ENO COUGS ossa code endi dua bud ed Pagi eei amid Rd EQ A dun dE dd 2 33 Diagram of the printer maris sica ka kk kxa Cea duca ERE RR ER Ea AR ERR dea td hdd dew 2 36 Symptom tables usce ts eacribsac Loads Rx E SERS MEER S KA RS Hews ROSES ERS 2 37 POST symptom table eese re REG ERA ER RE Rn EP EXP MESSER ERES 2 37 Printer symptom table asss g s Eer p EE R RUE RES m REUS PU SRS CEWEK RR ees 2 38 SetvIcB CHECKS ccoosiiuercew erexr ue Dp qu RARE REESE Sq E 2 39 Controller card service Chek sies cen hem queo EELER dee Hee RS 2 39 Cooling fan service CHECK kiss KSE RR RR PER Rad RE Reda ER Si 2 40 Cover interlock switch service check 2 40 Dead machine servite CHEEK 2344s dee BEE AE EE Boeke EE 2 41 Fuser service CHECK osasa esas cada R44 ERG AGRAR PORA A ORC RUE dead ACER IER Sn 2 41 LVPS HVPS service CDGOK cui acides doe d ERU SAGE PR IER Kad e pU a Eq 2 42 Main motor service Chetk iscsi diate desk EE 2 42 Table of contents V 4512 220 230 Op
58. See Top cover removal on page 4 7 3 Remove the three screws A 4 Lift the back of the top cover right side in photo to prevent the gears on the assembly from touching other items while removing especially the fuser mounting bracket 5 Remove the paper exit guide assembly Repair information 4 37 4512 220 230 Paper feed rollers autocompensator tires removal 1 Remove Tray 1 2 Open or lower the duplex door 3 Lower the ACM 4 Remove the rubber paper feed rollers Note Remove the tire from the hub Do not attempt to remove the hub 5 Pinch the new rubber roller into a tight radius to determine the orientation of the tire relative to the hub Notice the direction of the points on the edge Those points should be directed in the paper feed direction as shown 9 e c Ka a o c o LL 6 Make sure the new paper feed rollers are captured between the rims of the plastic hub 7 If the orientation is questionable run Print Quality sheets and check for skew 4 38 Lexmark E250d and E250dn 4512 220 230 Paper input and duplex sensor removal 1 Remove the duplex unit See Duplex removal on page 4 18 2 Remove screws A holding the two sensors 3 Remove the sensor assembly Note Be sure to secure cables in retainers when installing the new assembly The solenoid cable should be installed on top of the sensor cables Repair information 4 39 4512 220 230
59. able is firmly plugged in at the back of the printer Jobs are not printing and the error light is on solid The printer is waiting for an appropriate command Make sure the toner cartridge assembly is installed properly Make sure the printer front cover is closed While in PostScript 3 emulation the printer is flushing data Ready Data and Error lights are blinking Ensure the correct PostScript driver is being used The printer doesn t have enough memory to print the job Install more memory Printhead service check FRU Action Turn the printer off Disconnect the printhead cables from J8 and J15 on the controller card AN Turn the printer on with the front door closed On the controller card verify 5 V dc on pin 10 at J8 and 5 V dc on pins 1 and 2 at J15 Printhead Note New printhead must be aligned See Printhead assembly electronic adjustment on page 3 9 Verify grounds on pins 2 4 and 7 at J8 and on pin 4 at J15 If voltages or grounds are incorrect check the controller card See Controller card service check on page 2 39 for more information If voltages are correct replace the printhead comes with cables Transfer roll service check FRU Action A Transfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the sprin
60. ation is not repeated in the following codes product that is being worked on Unplug the product before beginning or use caution if the product CAUTION When this symbol appears there is a danger from hazardous voltage in the area of the must receive power in order to perform the task Controller software Codes 90x indicate a controller software error illegal trap For the other errors which indicate a faulty programming process or faulty component on the controller card replace the controller card See Controller card removal on page 4 13 Service tertiary error codes controller software d X ER Lights Service secondary codes 90x Service tertiary codes 902 General engine software error a 905 Interface violation by paperport device Service watchdog 90x Timer service slow Transfer roll or tray 2 Code 914 indicates an error in tray 2 motor Replace the drawer Code 917 indicates a problem in the transfer roll circuitry Check the continuity from the cable connection on the HVPS high voltage power supply to the right side of the transfer roll Service tertiary error codes transfer roll d X uf amp Lights Service secondary codes 91x Service tertiary codes 914 Tray 2 motor failure 917 Transfer roll circuity Diagnostic information 2 25 4512 220 230 Fuser fan
61. check Continued FRU Action LVPS HVPS Verify main power to controller card With the printer off unplug the LPS HVPS cable at J19 on the controller card Verify grounds on pins 7 12 and 14 for both the cable and the controller card If any of these grounds are incorrect check the cable for continuity Replace the cable or the respective card as necessary Turn the printer on with the cable still unplugged and verify the following on the cable controller card will not be powered Pins Voltage J19 8 24 V dc J19 9 24 V dc J19 13 5 V dc If any of the voltages are incorrect replace the LVPS HVPS See Dead machine service check on page 2 41 Cooling fan service check FRU Action Cooling fan Make sure the fan cable plug is properly seated at J4 controller card Turn the printer off and disconnect the cooling fan cable from the controller card Turn the printer on Within a few seconds the controller card assembly should apply 24 V dc to pin 2 If voltage is present and the fan is not turning replace the cooling fan If the fan still doesn t function replace the controller card f voltage is not present check the controller card Cover interlock switch service check Note Make sure a toner cartridge assembly is installed and the cover closes all the way engaging the cover open switch lever FRU Action Cover interlock switch Disconnect th
62. cifications Memory 4512 220 4512 230 Item Lexmark Lexmark E250d E250dn Standard DRAM 32MB 32MB Optional SDRAM 32MB v v Optional SDRAM 64MB v v Optional SDRAM 128MB n a n a Optional SDRAM 256MB n a n a Maximum DRAM 96MB 96MB Optional flash memory 32MB 1 1 Optional font cards DBCS 1 1 Print speed 4512 220 4512 230 Media Size Lexmark Lexmark E250d E250dn Letter 8 5 x 11 in 30 ppm 30 ppm A4 210 x 297 mm 29 ppm 29 ppm Legal 8 5 x 14 in 25 ppm 25 ppm Speed measured on media from tray 1 simplex and at 600 x 600 dpi Print quality 4512 220 4512 230 Resolution Lexmark Lexmark E250d E250dn 1200 Image quality v v 2400 Image quality v v 1200 x 1200 dpi n a n a 600 x 600 dpi v v 1200 Image quality defined as 600 dpi with 2 bit IET image enhancement technology default mode for all models 2400 Image quality defined as 600 and 4 bit IET 3 True 1200 dpi at 1 2 rated speed General information 1 3 4512 220 230 Media trays and supply capacity 4512 220 4512 230 Item Lexmark Lexmark E250d E250dn Available input trays 250 sheet tray v v 550 sheet option drawer v v 550 sheet tray optional optional Dust cover optional optional Toner and photoconductor Toner cartridge 1 500 standard pages SWE 1 500 standard pages SWE 3 500 standard pages after market 3 500 standard pages after market High yield toner cartridge n a n a Photoconductor kit Up to 30 000 Up to 30 000
63. cover with the paper exit guide along the mating edges at the rear of the exit tray e Verify that the rollers in the top cover contact the exit guide rollers at the top rear There are arrows under the top cover to verify the location of the rollers 4 8 Lexmark E250d and E250dn 4512 220 230 Auto comp removal 1 Remove the duplex See Duplex removal on page 4 18 2 Remove the auto comp clutch See Auto comp clutch removal on page 4 10 3 Use a spring hook or a small screwdriver to rotate the latch toward the bottom of the printer until it is pointing downward Se E A zs 4 Lay the printer on its top Be sure to protect it from marring 5 Raise the auto comp and unhook the counter balance spring A Repair information 4 9 4512 220 230 6 Rotate the arm and pull to remove the auto comp Auto comp clutch removal 1 Remove the left side cover See Left side cover removal on page 4 4 2 Remove the main motor drive See Main motor drive removal on page 4 28 3 Remove the screws A Note Resistance to loosening the screw may have to be applied to the shaft Use a finger or small screwdriver against the coupler behind the clutch 4 Remove the auto comp clutch 4 10 Lexmark E250d and E250dn 4512 220 230 Auto comp drive shaft assembly removal 1 Remove the auto comp clutch See Auto comp clutch removal on page 4 10 2 Use a spring hook or a small screw
64. d If the lines are parallel and match the two intended ghost images the Form Type may be incorrectly set Check those settings The PC cleaner sump may be full Replace the PC kit 2 50 Lexmark E250d and E250dn 4512 220 230 Print quality problems Continued Problem Cause action Toner smears or rubs Toner is not being fused to the paper Replace the fuser off the page Change the media texture setting in the driver If special media is being used such as card stock or labels be sure to select the correct media type Try a different kind of paper Paper designed for copiers gives the best quality fusing The print is getting Toner is becoming low in the cartridge light but the printer The Zi dei light message does not display if the 1 500 page toner cartridge is has not indicated it is installed low on toner Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge The dd light Remove the toner cartridge and gently shake it from side to side to redistribute the displays toner Replace the toner cartridge Solid black areas on There is a mismatch in the transparency and what the software is expecting transparencies Choose a different fill pattern in the software program Remove the toner cartridge and gently shake it from side to side to redistribute the toner Try a different type of transparency
65. d will not be pinched or damaged by the rear cover Repair information 4 23 4512 220 230 Fuser power cable removal A Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 37 Remove the fuser See Fuser removal on page 4 22 Disconnect the power cable from the fuser and pull the cable through the opening in the side frame Place the printer on its top with the back and bottom in view Note Be careful not to mar the finish of the printer PON gt 5 Remove the four screws A the machine screw flange head B and the machine screw button head C D B C 6 Use the hook end of a spring hook to disconnect the fuser power cable from the LVPS HVPS side Note The connector latch D is toward the side frame as shown 4 24 Lexmark E250d and E250dn 4512 220 230 Link developer drive and access door removal 1 Remove the main motor drive See Main motor drive removal on page 4 28 2 Remove the coupling assembly See Developer drive coupling assembly removal on page 4 16 3 Disconnect the front access door from its hinges See Front access cover removal on page 4 2 Note The cover does not need to be electrically disconnected 4 5 Disconnect the link and door 6 Remove the developer link Repair information 4 25 4512 220 230 LVPS HVPS card assembly removal A Note Be careful not to mar the finish of the printe
66. dad La seguridad de este producto se basa en pruebas y aprobaciones del disefio original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informa es de Seguran a xii A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a poss vel presen a de uma potencial
67. driver to dislodge the arm of the shaft bushing and rotate the arm counterclockwise as far as it will go 3 With the bushing aligned with the frame opening for clearance unsnap the shaft from the ACM 4 Remove the auto comp drive shaft assembly 5 Use a screwdriver to align the ACM with the shaft bearing to help in installation Repair information 4 11 4512 220 230 Bezel removal 1 Open the front access cover 2 Remove the two screws A 3 Lift the lower edge of the shield slide it to the right and remove 4 Release the four inner latches B 5 Remove the bezel and lens while the door remains open 4 12 Lexmark E250d and E250dn 4512 220 230 Controller card removal Warning e Always touch a ground before touching the card Handle the card carefully by the edges e Never replace the operator panel and controller card at the same time without a successful POR in between 1 Remove the right side cover See Right side cover removal on page 4 5 2 Remove the controller card cover 3 Disconnect all the cables from the controller card and remove cables from the shield housing Warning Do not replace the controller card and the operator panel at the same time Each card contains the printer settings When either of these cards is new it obtains its settings from the other card Critical factory settings are lost when both are new and replaced at the same time Repair information 4 13 4
68. e controller card Toner Low light is on and printing stops If a 3 5K or more page toner cartridge is being used and the Toner Low alarm is set to on the printer stops printing until the toner cartridge is replaced The Error light alone is on The Toner Low light is blinking and the Error light is on Make sure the printer front cover is closed Make sure the toner cartridge is installed correctly Install a new toner cartridge The media skews or buckles Tray is overfilled or media is too loose Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes table in the User s Guide Make sure the paper guides are flush against the edges of the media The media sticks together resulting in the printer feeding multiple sheets The friction between sheets is too high Remove the media from Tray 1 or Tray 2 and fan it Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference The media fails to feed from Tray 1 Frictional force between tires and media is less than resisting force Remove the media from Tray 1 and fan it Make sure Tray 1 is selected from the printer driver Do not overfill the tray Check the condition of the rubber on the paper feed rolls Replace if worn or contaminated Verify that the ACM clutch is functioning correctly The media fa
69. e cover interlock cable from the controller card at J6 With the printer turned off verify continuity between cable pin 1 and pin 2 with the door closed and discontinuity with the door open Verify continuity between cable pin 1 and pin 3 with the door open and discontinuity with the door closed Verify discontinuity between cable pins 2 and 3 whether the door is open or closed f either fails replace the cover interlock switch f both pass continuity turn the printer on and measure 5 V dc on pin 2 at J6 on the controller card Verify pin 3 at J6 is ground f voltage or ground is not present see Controller card service check on page 2 39 for more information 2 40 Lexmark E250d and E250dn 4512 220 230 Dead machine service check A CAUTION Check the AC line voltage The voltage should be within the following limits 100 V ac volts alternating current 127 V ac for the 110 V printer 200 V ac 240 V ac for the 220 V printer FRU Action A LVPS HVPS Unplug the printer Remove the LVPS HVPS and check the fuses for continuity H open replace the LVPS HVPS f not open check the switch continuity across its conductors with the switch on Turn the switch off Plug the AC line into the LVPS HVPS and switch unit on Note Voltages may be exposed at several places on the board Do these verifications and then unplug the card e Verify 24 V dc on pins
70. eason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded e Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when the machine is not being worked on and do not put unprotected ESD sensitive parts on a table e f possible keep all ESD sensitive parts in a grounded metal cabinet case e Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Removal procedures Note RON Remove the toner cartridge and media tray before removing other printer parts The toner cartridge should be protected from light while out of the printer We recommend disconnecting all external cables from the printer to prevent damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before final tightening Repair information 4 1 4512 220 230 Front access cover removal Remove Tray 1 Open the front access cover Open the rear door and the right side cover Loosen the four screws and remove the controller card cover Disconnect the operator panel cable A from J3 on the controller card
71. ee eee eee 7 3 Optional media drawer assembly 7 T3 Tray 2 assembly 22 eee rere er er ee ee eee 73 Pickup and manual feed solenoids 2 72 20 creer rere eee 7 5 Reversing solenoid 7202 r rrr rrr rrr rrr ree eee eee eee 7 5 110 V maintenance kit 6 1 7 7 220 V maintenance kit 2200 2 errr errr reer eee ee 6 1 7 7 100 V maintenance kit 6 1 77 Screws miscellaneous 7 7 Controller card E250d 7 5 LED bezel cover E250d 2 2 2 2 2 2202 e errr eee eee e eee 7 3 ACM drive shaft assembly l llllllllllll llle 7 7 Tray 1 wear strips rrr 7 3 Tray 2 wear strips 2 2 2 2 22 22 73 Narrow media sensor 2 2 2 r rrr rrr rrr errr ere eee reer e eee 7 5 Upper front frame assembly 2 22 r errr reer rS TX Legal extender dust cover 7 2 2200 errr reer errr e eee 7 3 7 7 Top cover right flag 7 3 Top cover assembly
72. eet drawer a X Vi e e e e Meaning A paper jam has occurred in the 550 sheet drawer Action Clear the paper jam Paper jam duplex d a H X e e Meaning A paper jam has occurred in the duplex unit Action Remove the tray open the duplex door and clear the paper jam Paper jam duplex front y a X Xf amp e e Meaning A paper jam has occurred in the front of the duplex unit Action Remove the tray open the duplex door and clear the paper jam Diagnostic information 2 15 4512 220 230 Paper jam duplex rear Meaning A paper jam has occurred in the rear area of the duplex unit Action Remove the tray open the duplex door and clear the paper jam Paper jam duplex unknown location d a X Xf e Meaning A paper jam has occurred somewhere in the duplex unit Action Remove the tray open the duplex door and clear the paper jam Paper may also be inside the rear door Paper jam duplex unsupported size d a X Xf e Meaning A paper jam has occurred in the duplex unit due to an unsupported print media size Action Clear the paper jam 2 16 Lexmark E250d and E250dn 4512 220 230 Complex page LJ Ga LJ ata Meaning The page may not print correctly becau
73. el X to cancel the print job Press and hold Cancel X to reset the printer To avoid this error in the future Simplify the print job Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Install additional printer memory ENA connection lost e e Meaning The printer cannot establish communication with the network Action Press Continue to clear the code and continue printing The previous print job may not print correctly Host interface disabled fy a K AD e e Meaning The printer USB or parallel port has been disabled Action Press Continue to clear the code The printer discards any print jobs previously sent Enable the USB or parallel port by selecting a value other than Disabled for the USB Buffer or Parallel Buffer item in the Local Printer Settings Utility Diagnostic information 2 19 4512 220 230 Memory full Meaning The printer is processing data but the memory used to store pages is full Action Press Continue to clear the message and continue printing the job the job may not print correctly Press and release Cancel e to cancel the print job Press and hold Cancel X to reset the printer To avoid this error in the future Simplify the print job Reduce
74. em Use setting to Value Prt Quality Pgs Print test pages by pressing and holding P until the lights flash None Help isolate print quality problems such as streaking Four pages print A text page with printer information cartridge information current margin settings and a graphic Three pages all gray all black and the last one blank Cartridge lockout function is disabled Edge to Edge Allow a shift of all four margins top bottom right and left to the physical edge Off of the page printable area of supported paper default Setting is ignored by PPDS interpreter On Defaults Change sizes and designations to metric U S default Non U S Cont Prt Simplex Tray 1 Continuously print pages containing cross lines printer information and margin None settings Press and hold until the lights flash to begin Press x to stop Cont Prt Duplex Tray 1 Continuously print pages containing cross lines printer information and margin None settings Press and hold until the lights flash to begin Press x to stop Cont Prt Simplex Tray 2 Continuously print pages containing cross lines printer information and margin None settings Press and hold until the lights flash to begin Press to stop Cont Prt Duplex Tray 2 Continuously print pages containing cross lines printer information and margin None settings Press and hold until the lights flash to begin Press x to stop Print History Print history of err
75. ep state 935 14 Printhead sweep error fine sweep state 935 15 Printhead sweep error check prelim amp state 935 16 Printhead sweep error enable amp Kp state 935 17 Printhead sweep error amp Kp failed to converge 935 18 Printhead sweep error enable amp Ki state 935 19 Printhead sweep error amp Ki failed to converge 935 20 Printhead sweep error enable offset controller state 935 21 Printhead sweep error load scan regs state 935 22 Printhead sweep error fwd and rev capture times differ by too much 935 23 Printhead sweep error check sweep accuracy state 935 24 Printhead sweep error reserved 935 25 Printhead sweep error detected resonant frequency out of expected range 2 34 Lexmark E250d and E250dn Service error codes 9xx Continued 4512 220 230 Error Description 935 26 Printhead sweep error timed out waiting for end of sweep Transport motor service errors 936 01 No lock detected at normal motor start 936 02 No lock detected at motor start for motor ID 936 03 No halls detected at motor start 936 04 Failed to stop within timeout 936 05 Stall detected during speed control 937 00 Main transport motor lost lock 937 01 Main transport motor lost lock detected by engine control 937 02 Overspeed detected during position control 937 03 Overspeed detected during speed control Power supply service errors
76. erator panel service check 2 sccsceucene ERR ERNEIEREN We ES EE RUN S RACE eS 2 43 Paper teed Service Checks geg EE BUER 2 43 Parallel or USB port service check NEEN EEN cette EEN EE ENEE ENEE ees 2 45 Printauality Service EE EE 2 46 Printhead service Ch6CK i4 wists kk bk aho R endann EE EE 2 53 Transfer Foll service CHECK Aere age EE ad ded XA Aer A AUR cea RR ane URS 2 53 Bici pactis iio EEN 3 1 Accessing service Then eise saeua a xad ax RR ET 3 1 Bilt oor ese sere Tere re eee eee Tee ee Te O b 3 1 Moving around ie MENU ua eiaackback so ae hada bci d Rese nd ti de eee e inii 3 1 Configuration menu selections iusso ERR ERREUR ROM E deen ened NSL Re eS ERU mo ER 3 4 Munro seem 3 4 EE 3 5 Parall l ccd A E E A E ded REAUPPES GC pESP Ie edu o had ben pup ata aeq qid 3 5 USB pric saniceee ri osan EGER E mE EU ENG mE MEUS KG ERE IM OME EMER Rr KENN Rc ERS Robe 3 6 NGIWONG EE 3 7 Diagnostics mode Selectos 234a aae aan ee ACERO he emai ROCA OR RU CCELI OE AU IRR CR e 3 8 AHjusImendt procedues 2 i3 4e debe Ead 9e rd bu dq sadi Adm d baseciqdoid ed in ds 3 9 Repair information WEE 4 1 Handling ESD sensitive palts EEN ENEE Ru bk REG RR RE SES EELER ans 4 1 Bemoval PIOCGOUIGS o4 ipad scene sesame EE 4 1 Locations and CONNECTIONS Axe EEN sess kasd XX KE NNN EEN KEE dens 5 1 eo le eee eee LI TL ee ee ee eee eee ee re ee eee ee eee 5 1 PION MIEN assis REESE A RR on sdenk EE Ee a 5 1 Hear VIEW cod odd ovd euo dede ole op
77. erview of the operator panel on page 1 2 for icon information e Light on Light off Light blinking x Light blinking slowly Common light sequences 4512 220 230 Printer Condition Page J X Ready Power Saver Busy Hex Trace Ready Waiting Flushing Resolution reduced x Not ready printer is offline Close door oy ony ony eA AJA Insufficient collation area Insufficient memory oo Cancel job Reset printer Load print media Tray 1 Load manual feeder Toner low Toner cartridge region mismatch Photoconductor kit life warning Replace photoconductor printer hard stop CO CO NI NI NIO x e e Programming engine code Programming system code Invalid engine code Invalid network code Service error Printer error 10 Paper jam printer error 10 Short media 10 eo Output bin full 11 Load Tray 1 for side 2 of manual duplex printing Toner low light will remain on with other primary light sequences Toner low light will remain flashing with other primary light sequences 3 Secondary codes will follow this code Diagnostic information 2 3 4512 220 230 Primary codes Ready Power Saver el tind X Xf B Meaning The printer is ready to receive and process da
78. es in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design MarkNet and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries PictureGrade a trademark of Lexmark International Inc PCL is a registered trademark of the Hewlett Packard Company All other trademarks are the property of their respective owners 2006 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G9642 4512 220 230 Table of contents Table oT CODIGING 6 eiavuoa 668420400 S OKO Rw SO 4NE ESS ERA WEN Id a dad Rd KEKE ORS V Notices and safety information 0000 eee vii Safety IMO MAON ois enses E E o REG EER Ss SEs PRE RR Rr iE E ane E oan apii xa eRe CARH e xi yir ET EEN xiv p e eee eee eee ee ee ee re re ee re ee ree er xiv Ge
79. eversing into the duplex x1 sensor state x2 x3 paper path location 232 02 Page in duplex ahead of current reversing page never staged x1 duplex sensor state 1 made x2 x3 paper path location 233 00 Duplex jam while picking from the device 233 01 Page in duplex never picked x1 x2 paper path location 233 02 Feed error picking from the duplex x1 source x2 x3 time since pick 233 03 Paper never reached the input sensor but was detected at the manual feed sensor 234 01 Duplex sensor covered during warm up 235 01 Invalid duplex media 241 00 Paper jam near tray 1 Diagnostic information 2 31 4512 220 230 Paper jam error codes Continued Error Description 241 10 Second pick attempt failed from Tray 1 241 12 Second pick from manual feeder tray 1 or feeder failed when the media was in the source while other sheets were committed to the paper path 241 16 Failed to feed from tray 1 Pages in the paper path have been flushed to the output bin 241 17 MISIDENTIFIED SMALL GAP JAM Engine detected small gap at the manual feeder sensor attempted to open the gap by stopping the feed rolls trailing edge was seen at the input sensor manual feeder sensor is no longer covered 241 18 MISIDENTIFIED NO GAP JAM Engine detected no gap at the manual feeder sensor attempted to open the gap by stopping the feed rolls trailing edge was seen at the input sensor manual feeder
80. gs in the left and right transfer roll bearings Do not try to move the left spring The bearing assemblies should support the transfer roll applying evenly distributed forces to the PC drum Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary Diagnostic information 2 53 4512 220 230 2 54 Lexmark E250d and E250dn 3 Diagnostic aids Accessing service menus 4512 220 230 Enter Configuration Menu 1 Turn off the printer 2 Open the front access cover and turn on the printer while pressing and holding 5 3 Close the cover once the light displays The Configuration menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation See Configuration Menu printout sample on page 3 2 or Configuration menu selections on page 3 4 for details on the available settings Diagnostics mode 1 Turn off the printer 2 Open the front access cover and press and hold X while turning on the printer 3 Close the cover when the light displays The diagnostic group contains menu settings and operations that are useful in the manufacturing of the printer It also features other aids in diagnosing problems See
81. gt on the right side of the Step 1 test page h Zus Y See note See note CA Note Lights on off or flashing represent current settings that must be changed for the new printhead Diagnostic aids 3 9 4512 220 230 5 Press and hold b until all of the lights cycle to print Step 2 test page Step 2 printout sample only use actual sheet lt BA gt LED On lt CA gt O LED OW LED Flashing Step 2 of 3 Note that each step may repeat more than once 6 Press and release to change the BA light sequence to the number beside the darkest portion of the vertical bar y D d Se See note on page 3 9 See note on page 3 9 e e BA 7 Press and release b to move to the CA light sequences on the right side of Step 2 test page 8 Press and release 9 to change the CA light sequence to the number beside the darkest portion of the vertical bar d D du Y c See note on page 3 9 See note on page 3 9 CA e e e 3 10 Lexmark E250d and E250dn 4512 220 230 9 Press and hold b until all of the lights cycle to print Step 3 test page Step 3 printout sample only use actual sheet O mM o kg em sg Li ex em KE ee ee eo E H oe oe OO or Ox LED Or O LED Off LED Flashir Step 3 of 3 Note that each step may repeat more tha
82. hOAVDAULWMERHITSLU P CF COL YAFLESP VY H BORE 2A VPOAYFIHYVAL D ES TBBMC BW TH ARR IFATOVANVE LOL P ik HIM NZCLOBWEABHAaANTHEF Ax FT ED pL 36 EI UGE 473 DHHS 21 CFR Subchapter I XJA 1 1 826 P RH HE Tf ER eK SEGA IE S 3 IEC 825 ES dn TE T I RMIT dh IRA Rf EE OE TT ED OLA SB amp AI Ib 3b 830 OC EEN Eet EEGEN SS HK WE 4 770 795 nm Z s RITE ARI CPI VE HABA RE A AEA AR SS ARE ih DET DE EY BEES 152 adlolgd d s CHSt DHHS 21 CFR Subchapter 32 PHS Bahu Uee ozod eS dtgren 2 9 ejl E IEC 825 TAS Etste 1E 4H SORA ISS HSL 158 AOA ASSES HNE Aog HFHH BIAS 5 PASE WS OLeAl Lpo z alo X gA1 770 795 LE n E 9 ups ol A Siss Class Ill 3b aous cyto 213 Veit amp alo x Aj elut zgage BA 45 SOL HA goe BLE Weg MHA SERA Sol Class SEY al o x HZ Ao SO 422 MSs AAS Sg Sur X Lexmark E250d and E250dn 4512 220 230 Safety information e The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precaut
83. he front end of the springs A on the right and left sides of the upper frame A B Insert the flat end of the spring hook through the front corner opening B Push out on the latch by moving the top of the spring hook to the right and while lifting the corner Repeat for the right side and remove the assembly Unlatch the left and right sides of the front cover guide C with a flat blade screwdriver or spring hook D Liftthe right side to align the flat on the guide shaft with the opening Slide the shaft through the opening ONDAY 9 Slide the cover to the right to free the left side and remove the front cover guide 4 44 Lexmark E250d and E250dn 4512 220 230 Installation note Move the printer so the front hangs over the front edge of the work surface Anchor the left spring on its rear post and maintain tension on it while snapping the assembly into position on the left side Use the spring hook from below the printer to anchor the front of the spring Carefully position the unsnapped right side so the right spring can be anchored at the rear While maintaining tension on the spring snap the right side into position Use the spring hook from below the printer to anchor the front of the spring Repair information 4 45 4512 220 230 Wear strip removal tray 1 1 Hold the tray with the bottom up 2 Use a spring hook to unfasten each of the anchors on the back of each strip B H c
84. i e e e Meaning New code is being programmed into the engine or firmware code flash Action Wait for the message to clear When the printer has finished programming the code it performs a soft reset Invalid engine code Invalid network code d B LES m e e e Meaning The engine code and or the network code has not been programmed or has been programmed but is invalid Action Download valid engine code to the internal print server Service error oe E Meaning The printer has a service error and printing has stopped Action Press Continue D twice to see the secondary code See Service codes on page 2 23 to locate the problem Diagnostic information 2 9 4512 220 230 Printer error Meaning The printer has one of the following errors Memory is full insufficient to save what is in the buffer A page is too complex too complex to print or is shorter than the set page margins Resolution of a formatted page is reduced to 300 dpi Afont error occurred Communication with the host computer is lost Short media Action Press Continue twice quickly to see the secondary error code Press Continue Pto clear the secondary message Paper jam printer error Meaning The printer has a paper jam Action Press Continue twice quickly to see the
85. ick perhaps due to media pre staged in the source tray 200 06 Imaged page not expected page bouncy passthru sensor 200 08 Media reached the input sensor before the EP was ready 200 09 Transfer servo never started 200 12 Media detected at manual feeder sensor when not expected Possible causes include user insert of media when motor is running or pre staged media in the tray 200 13 The input sensor is covered when the media is not expected media in machine during warm up 200 14 Trailing edge cleared manual feed but did not successfully debounce the sensor Potential causes are a small gap or a bouncy manual feed sensor 200 15 UNRECOVERABLE NO GAP JAM Engine detected no gap at the manual feeder sensor attempted to open the gap by stopping the feed rolls but no trailing edge was ever seen at the input sensor 200 16 Transport motor error detected Diagnostic information 2 29 4512 220 230 Paper jam error codes Continued Error Description 200 17 Took too long to ramp up transport motor 200 18 Manual feeder sensor never became uncovered from the sheet ahead 200 19 The media never reached the input sensor but was detected at manual feeder sensor 200 20 The media is too long over the manual feeder sensor Possible causes include multi sheet feed media size length problem pre staged media in the tray 200 22 FAILED SMALL GAP OR NO GAP JAM R
86. ils to feed from the optional Tray 2 Incorrect tray selection or inadequate picking force by tires Make sure the correct tray and media type are selected from the driver Make sure the tray is pushed all the way in Remove the media from the optional Tray 2 fan it and reload Check the rubber on the paper feed tires for dirt or any other debris Replace as necessary Check the paper path in the tray for burrs or debris that may hinder media movement Make sure the media does not exceed the stack height indicator The Load Paper light is on even though there is media loaded in the optional Tray 2 The input sensor does not sense media after picking Make sure the tray is pushed all the way in Press D Check the feed tires See two preceding actions The printer does not print after a paper jam has been cleared The printer is waiting on the next command Clear all jams Press and release or open and close the printer cover to restart the printer Make sure the toner cartridge assembly is installed properly 2 52 Lexmark E250d and E250dn 4512 220 230 Print quality problems Continued Problem Cause action Unexpected characters print or characters are missing Ensure correct printer driver is being used Select hex trace mode to determine what the problem is Restore factory defaults Make sure the parallel cable or USB c
87. ing FRUs Connector locations uses illustrations to identify the connector locations and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Appendix A contains service tips and information Appendix B contains representative print samples N o9 59 NM Definitions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software CAUTION A caution identifies something that might cause a servicer harm product where you are working Unplug the product before you begin or use caution if the product CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the J must receive power in order to perform the task XiV Lexmark E250d and E250dn 4512 220 230 1 General information The Lexmark E250d and E250dn are monochrome laser printers designed for single users or small workgroups This book contains information on E250n and E250dn For information on E352dn see the 4512 430 service manual Models There are two models covered in this manual e E250d 16MB memory standard a parallel USB universal serial bus connector ENA support for USB and or parallel ports and prints 30 pages per minute on letter size paper 29 ppm on A4 25ppm on legal e E250dn 32MB
88. ions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the AN product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit e La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es e Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi e Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la tache exige que le produit reste sous tension Norme di sicurezza Lasicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Leinformazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di a
89. ive heat can cause media treeing problems poor stacking or curl Print the menu sheet press and release EI with the printer in ready mode Look at the media settings Some such as card stock or rough texture may require a higher fuser temperature which leads to more of these problems except stacking in plain paper Change settings using the printer driver Use the local printer setup utility included on the CD to change the NVRAM settings Try a different ream of paper Moist media has a higher tendency to crease treeing and curl Parallel or USB port service check 1 RON Perform a print test to make sure the printer prints correctly Verify X is on then press to print menu settings Be sure the printer parallel cable is designed for bidirectional printing Be sure the user s application is set up correctly If the internal print test page prints correctly the user s application printer driver is set up correctly and the correct bidirectional parallel cable is installed but the printer still fails to print on command from the host computer replace the controller card Check the USB cable for continuity Diagnostic information 2 45 4512 220 230 Print quality service checks Note Ensure the cover closes tightly A gap in the opening may allow light to expose the photoconductor resulting in a dirty print Extreme environmental conditions temperatures and humidity will affect the pri
90. jam without the cover open close event It is likely that the jam was never cleared 201 25 Exit sensor never made by leading edge of media when feeding out the media that was detected during warm up 201 26 Page at fuser nip before fuser started ramping toward desired temperature Indicates code may be receiving more hall interrupts than intended 201 27 Page at fuser nip before fuser reached acceptable operating temperature Page arrived at fuser earlier than expected so it was probably staged 202 00 Paper jam around exit sensor 202 01 Exit sensor never broke on the trailing edge of the sheet at the exit sensor 202 02 Exit sensor never broke from sheet ahead of page heading toward the exit sensor 202 06 Exit sensor bounced 202 13 Exit sensor covered media not expected media not in machine during warm up 202 25 Exit sensor never broke from the sheet ahead of the page heading toward the exit sensor when feeding out the media detected during warm up 202 26 Trailing edge never cleared exit sensor when feeding out media that was detected during warm up 202 32 Long media or shingled multi feed stopped before sending to duplex 231 00 Duplex jam while reversing into the device 231 01 Duplex sensor never made by leading edge reversing into the duplex x1 sensor state 231 02 Bouncy duplex sensor never made x1 x2 paper path location 232 00 Duplex jam while staging in the device 232 01 Duplex sensor never broke by the sheet ahead after r
91. lt in printer service errors unless there is blockage of the beam or dust on the lens Blank pages typically are caused by the PC roll not being properly charged Try a Printhead different PC kit LVPS HVPS Unplug the printer and check the cable continuity between the LVPS HVPS connector Controller card marked OPC at PCN 2 and the corresponding wire form spring found about 14 mm above and to the right of the transfer roll gear f there is not continuity call the next level of service Try a different toner cartridge and PC kit f those fail replace the LVPS HVPS controller card or the printhead in that order Also see Solving print quality problems on page 3 50 2 46 Lexmark E250d and E250dn Black page 4512 220 230 Note Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page Always verify the same results from a different toner cartridge assembly and developer before proceeding FRU Action Toner electrodes not a FRU Check the three rearward electrodes below the toner cartridge assembly for contamination or damage Correct as necessary Check continuity between the cable DEV TAR and doctor blade connection PCN3 and on the contact tips below the toner cartridge assembly f continuity fails call the next level of service A LVPS HVPS board Controller card Miscellaneous cables With the printer off disconnect the LVPS
92. m ja kirjoitin on suunniteltu siten etta kayttaja ei altistu luokan maarityksia voimakkaammalle sateilylle kirjoittimen normaalin toiminnan kayttajan tekemien huoltotoimien tai muiden huoltotoimien yhteydessa VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle l katso s teeseen VARNING Osynlig laserstralning nar denna del ar ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare ar i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 andra lander uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass IIIb 3b som best r av en laserenhet av gallium arsenid pa 5 milliwatt som arbetar i vaglangdsomradet 770 795 nanometer Lasersystemet och skrivaren r utformade sa att det aldrig finns risk f r att n gon person uts tts f r laserstralning ver Klass I niva vid normal anv ndning underh ll som utf rs av anv ndaren eller annan f reskriven serviceatgard Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse l laserprodukter er ikke a betrakte som farlige Skriveren inneholder internt en klasse Ip 3b laser som
93. m in the manual feeder 14 e e e Paper jam between the input 14 e and exit sensor Paper jams at the exit sensor 14 e e Paper jam in the 250 sheet tray 15 e e e e Paper jam in the 550 sheet 15 e e e e drawer Paper jam duplex 15 e D Paper jam duplex front 15 e e Paper jam duplex rear 15 e e Paper jam duplex location 16 e e unknown Paper jam duplex 16 e e unsupported size 2 12 Lexmark E250d and E250dn 4512 220 230 When the Error f and Continue lights are both on a printer error has occurred with a secondary code Press and release Continue twice quickly to display the secondary error code light sequence The following table shows what these light sequences mean and where to go for help Secondary light sequences printer errors Printer Condition Page d D dt Complex page 17 e e e Insufficient collation area 17 e e e Network interface errors 18 e e Resource save off deficient 18 e e memory Font error 18 e e Insufficient defrag memory 19 e e ENA connection lost 19 e e Host interface disabled 19 e e Memory full 20 e e e e Short media 20 e e e e Invalid engine code 20 e e e Invalid network code 21 e e Toner cartridge region 21 e e mismatch Change toner cartridge invalid 21 e e refill Missing Defective toner 22 e e cartridge Unsupported toner cartridge 22 e e e Too
94. memory standard a parallel USB universal serial bus connector ENA support for USB and or parallel ports and prints 30 pages per minute on letter size media 29 ppm on A4 25ppm on legal Maintenance approach The diagnostic information in this manual leads to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostic information on page 2 1 for more information See Repair information on page 4 1 to help identify parts After completing the repair perform tests as needed to verify the repair General information 1 1 4512 220 230 Overview of the operator panel Models E250d and E250dn These models have the LED operator panel The operator panel has five lights and two buttons Error Paper jam Load paper Toner low Replace PC Kit Ready Continue button Cancel button Following a common error light sequence e Press and release Continue to resume printing after correcting error such as a paper jam e Press and release Continue twice quickly to display a secondary error code following an error Press and release Cancel Gi to cancel the job currently printing Press and hold Cancel e until all of the lights come on to reset the printer 1 2 Lexmark E250d and E250dn 4512 220 230 Spe
95. mmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse I der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gem amtlicher Best tigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse ID 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der Lange 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem Ber Wartung durch den Kundendienst Laserbestrahlung die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe I Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe Illb 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanom tres L imprimante et son syst me laser sont con us pour impossible dans des conditions normales d utilisation
96. more information A Fuser Disconnect the thermistor cable from J13 on the controller card Measure the resistance across the ends of the thermistor cable Replace the fuser assembly if the resistance is lower than 1K ohm or shorted Note Resistance measures approximately 400K ohms when cool and 1K ohms hot Diagnostic information 2 41 4512 220 230 LVPS HVPS service check FRU Action LVPS portion of board Fuses that open typically indicate a faulty LVPS HVPS Disconnect the power cable and open the LVPS HVPS enough to test the switch The switch will show continuity across the conductors with a meter when the switch is on If the MEINES switch is good see Dead machine service check on page 2 41 for more diagnostics HVPS portion of board Problems with the HVPS are exhibited in the print quality See information ez on page 2 45 for more Main motor service check FRU Action A Main gear drive Main motor cable LVPS HVPS Controller card Warning Do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new and replaced at the same time Turn off the printer and unplug the main motor cable at J17 Turn on the printer and check for the following voltages at J17 J17 pins Voltages
97. mperature at the fuser or printhead e If data is sent to the printer and all lights flash simultaneously and double clicking does not produce a secondary code there may be a code problem Contact the next level of support Primary Codes Secondary Codes Tertiary Codes Diagnostic information 2 23 4512 220 230 Service primary code Light blinking When this code appears double click to reveal the secondary codes Service primary code d a X X Lights Primary code for service errors See service secondary error codes Service secondary error codes Service secondary codes d D X Xf Lights 900 Software 900 Software 91x DC motor or transfer roll 92x Fuser or toner sensor 93x Printhead drive motor 94x LVPS service error 95x Controller card NCRAM ROM or NAND 96 RAM memory 97x Network 2 24 Lexmark E250d and E250dn Service tertiary error codes Service tertiary error codes 4512 220 230 Service error codes are generally non recoverable except in an intermittent condition when POR power on reset is performed which allows the printer to temporarily recover from the error Note All service errors are initially communicated by all lights flashing which is the primary indication or code For brevity this indic
98. n the printer off Remove the toner cartridge and shake it to extend the life Replace the toner cartridge Diagnostic information 2 7 4512 220 230 Toner cartridge region mismatch H Ki i amp Meaning The geographic region of the printer does not match the geographic region of the installed toner cartridge Action Remove the toner cartridge and install a new toner cartridge that matches the region of the printer Photoconductor kit life warning fy a X Xf e Meaning The photoconductor is almost full and should be replaced soon Note The Toner Alarm must be turned on in the driver for this message to appear The factory default is Off Action Press and release Continue D to clear the light sequence and continue printing Replace the photoconductor kit Replace photoconductor printer hard stop dp B K w e Meaning The photoconductor kit is full and must be replaced The printer will not print any more pages until the photoconductor kit is replaced Action Press and release Continue P to print a photoconductor kit instruction page Replace the photoconductor kit 2 8 Lexmark E250d and E250dn Programming engine code Programming system code 4512 220 230 3 D L K
99. nal data Action Press Continue 5 to print the contents of the print buffer Press and release Cancel Oto cancel the print job Press and hold Cancel X to reset the printer Flushing Resolution reduced d D Hi Xf Meaning The printer is flushing corrupted print data The printer is processing data or printing pages but the resolution of a page in the current print job is reduced from 600 dots per inch dpi to 300 dpi to prevent a memory full error Action Wait until the control panel returns to Ready to print other jobs Press and release Cancel to cancel the print job Press and hold Cancel x to reset the printer Not ready Meaning The printer is not ready to receive or process data or the printer ports are offline Action Press and release Continue to return to the Ready state Press and release Cancel oto return to the Ready state Diagnostic information 2 5 4512 220 230 Close door Meaning The printer front door is open Action Close the door The printer will automatically reset Insufficient collation area Insufficient memory d X v Meaning The printer memory is too full to collate the print job Action Press and release Continue P to clear the message and c
100. ner cartridge and install a new toner cartridge that matches the region of the printer Change toner cartridge invalid refill d RN X e Ze e e Meaning The toner in the toner cartridge is getting low or an invalid refill toner has been installed Action Press and release Continue Pto clear the light sequence and continue processing the print job Turn the printer off Remove the toner cartridge and shake it to extend the life or replace the toner cartridge with a valid toner cartridge Replace the toner cartridge Turn the printer back on Diagnostic information 2 21 4512 220 230 Missing Defective toner cartridge D K AP Meaning The toner in the toner cartridge is getting low or a defective toner cartridge has been detected Action Press and release Continue E to clear the light sequence and continue processing the print job Turn the printer off Remove the toner cartridge and shake it to extend the life or replace the toner cartridge if it is defective Replace the toner cartridge Turn the printer back on Unsupported toner cartridge Meaning The toner cartridge is not supported by the printer Action Press and release Continue 6 to clear the light sequence and continue processing the print job Turn the printer off Remove
101. neral information LLutuuuuuuussssssssssssssss s 1 1 WOO eerie Serre rere crt sree rT IGda ee eC ee eer dd edad add du Ge dn 1 1 Maintenance approaCh ccsasccccie cans dad ER hoe EES dod gc 1 1 Overview of the operator panel i sss eh nnm eck ERAN eee eee RR Pee ERE REE 1 2 Models E250d and Eben ai cewt detec err eR me ANE wee deems 1 2 Specifications 265 parecer cnn end sup M E ARE AERTS kes RG Re Pee RGR 1 3 MEMON EE 1 3 Print SDeed a ena ka CERRO ORE EELER CIA ee RO ROCA COR GONE RUN RR LU CU Sg 1 3 Print qualily seier Sexe pce webs seers sues ce eR X Rcx Ker DIE SG CRGA ERGO NES 1 3 Media trays and supply capacily 222 asas eduacean ikke tk dean Rh d cadena RARE CR ae da 1 4 Connectivity and compatibility i ducam ed ise a ha cde qued sd Ras RER re e quisa E e ebd 1 5 Types of D IERE uices eexu iE ba ado d xk Rd dedo de pd kd eq ded eee REN ed oon 1 6 Tips on Prevented IOS iu raised Rod o8 0A Rab EE sted EE AOL RA dE E Pb doa dd 1 7 Paper palh TITTEN 1 7 TOO ieoa ee EE EE 1 8 ADIOUVIIS ee Ee EE EE bag EE 1 9 Diagnostic information Liao Veto prp a xw EXE xaxd p t E ge PES ER IA VEEENVEE TER TA 2 1 DIO ge Masten PiRaG dd RES Peed adden qua Hi dd dd d dad di do ara dul KU quit d 2 1 Power On Self Test POST sequence eeeeeeeeeeee n n n nn n nnn 2 2 Light patterns and error messages 2 2 Common primary light patterns 2 3 Primary codes unis hw ERG ERARREEG ONERE M ERU Ro uM REGNA I GENE
102. nformation 2 43 4512 220 230 Media picks but stops halfway through the printer FRU Action Input duplex sensors under toner cartridge assembly Input sensor manual Make sure the input sensors are working properly Check for a broken or stuck flag on the input sensors Make sure the cables are seated on the controller card at J23 Tray 1 input and J20 manual input Check for about 5 V dc on pin 6 at J23 Input duplex sensors and pin 3 at J20 Input sensor If correct replace the input paper feed sensor f these voltages are not correct replace the controller card Media never picks FRU Action Paper feed pick tires tray 1 Paper feed pick tires tray 2 Open the left cover and verify that the solenoids and clutches are functioning when an attempt is made to feed the media Media drive ASM Media feed clutch ASM Manual feed clutch ASM ACM drive shaft P U and manual feed solenoid Make sure the rubber tires on the ACM are installed and clean Replace the tires ACM drive clutch assemblies solenoids or drive shaft as necessary Media occasionally mispicks or picks multiple sheets at once FRU Action Tray 1 Tray 2 option Check tray for media catch points If the sheet being fed stops momentarily the ACM applies additional vertical force causing additional sheets to feed Do not mix media types in one tray Paper pick tires Tra
103. nt quality Using print quality test pages To help isolate print quality problems like streaking print test pages using the print quality test pages To print the print quality test pages 1 Enter Configuration Menu a Turn off the printer b Open the front access cover C Turn on the printer while pressing and holding d When light stays on close cover e Wait approximately 10 seconds 2 Press and release 3 three times until the E and Xf lights come on 3 Press and hold until all the lights flash to initiate printing the quality test pages Four pages print to help evaluate print quality The first page has various fonts and a graphic the second page is gray with graphics the third page is black and the last page is blank Once the media exits into the output bin the printer returns to the home state four top lights on 4 Use the test pages to isolate problems such as light or toner streaks See POST symptom table on page 2 37 for solutions to these problems To exit print quality test pages turn the printer off Note Refer to the print defects guide at the end of the manual for repeating defects Blank page FRU Action Toner cartridge not a Remove the toner cartridge and gently shake it to evenly distribute the toner FRU Check for cartridge damage Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller card AN Printhead errors typically resu
104. ntinuously See Media picks during POST and or continuously on page 2 43 Media wrinkled or bent See Media trees wrinkles stacks poorly or curls on page 2 45 Print quality problems Light print Blurred characters Toner on both sides of media Toner not fused Streaks Blank pages See Solving print quality problems on page 3 50 2 38 Lexmark E250d and E250dn 4512 220 230 Service checks A Controller card service check Service checks which involve measuring voltages on the LVPS HVPS low voltage power supply high voltage power supply board should be performed with the printer positioned on its back side Note When making voltage readings always use frame ground unless another ground is specified See the wiring diagram in the back of the book for more information Controller card service check FRU Action Controller card assembly Warning Do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains some of the settings from the other card Settings POST Power On Self Test Note The printer should complete POST in approximately 30 seconds If the printer fails to display lights or activate the drive motor fuser or fan check the following order 1 Power to the LVPS HVPS 2 Power from the LVPS HVPS to the controller card 3 Cables a
105. o save the value 4 Press and hold Cancel until all of the Lights cycle to return to the Home menu 5 Turn the printer off to exit the menus Menus menu items and values Light On O Light off Light Blinking Value Development Parallel Network Press Continue Q e eo e oeoceoeo e oe o 609 oO Ready Data le oe e ooeeooe e oo e o o Toner Low 4 eoo o eeeeooo o ee e ooo o Load Remve Paper Die OO o OOooooceee e ee ooo Oo Paper Jam nl o oeeoeeeoooooeo oeoeoo o ooeoeeooooeooeo Error l o oooeooeooooooo eoeeooo oeoeooeooeoeeoce w E AN S we D A S T gt gt EI ps Oo 96 n e o o Lk BL z Lad eg a D o 3 H 2 84 2838 5 Sg ofa gea 93 4 Gatti x Sag f 48 SOBEE Sagi gu A ER So H D Ed Lg PEL o v z E 9 gt gt aoa ox gt E s f ber tifiti 5 Sr SEEI oe ER EK H Ka Lag SCEESEER sfe t gore ween Es E e SU ga ceo z2 ocra CH d t c EI RES EERE ARRRCRE 8 zi er 2 2 3 3 Diagnostic aids 4512 220 230 Configuration menu selections To enter Configuration menu 1 Turn off the printer 2 Open the front access cover 3 Tum on the printer while pressing and holding e 4 Close the cover once the light displays Print menus by pressing and holding 5 until the lights flash Utilities Use the Utilities menu to troubleshoot printer problems Setting Reset Factory Defaults Use setting to Values Return the printer settings to factory defa
106. ontinue printing the job The job may not print correctly Press and release Cancel Oto cancel the print job Press Cancel Qto reset the printer Cancel job Reset printer Meaning The current print job is canceled The printer is resetting to the user default settings Any active print jobs are canceled A user default setting remains in effect until it is changed or has restored the factory default settings Action Wait for the message to clear 2 6 Lexmark E250d and E250dn Load print media 4512 220 230 O X MV e e Meaning The printer is out of print media at the indicated source Action Load print media into the indicated tray and press Continue P to resume printing Press Cancel 9 to reset the printer Load manual feeder L X iu e Meaning The printer prompts to load a single sheet of print media in the manual feeder Action Load print media into the manual feeder Press Continue to resume printing Press Cancel X to reset the printer Toner low n a X X B e e Meaning The printer is ready to receive and process data In addition the toner in the toner cartridge is getting low Action Press and release Continue 6 to clean the light sequence and continue processing the print job Tur
107. or moist environments With the printer off check to make sure that the laser beam is not blocked Inspect the toner cartridge and paper feed components especially the drive coupler and drive gears for debris binds or damage Toner on back of page FRU Action PC Kit not a FRU Print a menu page press and release when the printer is in ready state and check settings for media type Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth Fuser Inspect the fuser for signs of contamination Replace the fuser as necessary Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of pages Inspect the transfer roll for contamination and replace as necessary Diagnostic information 2 49 4512 220 230 Solving print quality problems Note Refer to the print defects guide at the end of the manual for repeating defects Print quality problems Problem Cause action Light or blurred Light print characters See Light print on page 2 49 The toner cartridge may be getting low on toner Remove the toner cartridge and toner cartridge assembly Shake it from side to side to redistribute the toner Reinstall it and recheck for condition Make sure to use the recommended print media see media types and sizes in the User s Reference Use MarkVision to define the
108. or toner sensor error Codes 920 through 929 indicate a problem in the fuser see fuser service check a stalled fan motor or a faulty toner sensor or toner cartridge Multiple errors indicate replacing the corresponding part Service tertiary error codes fuser fan or toner sensor J X Xf Lights Service secondary codes 92x Service tertiary codes fuser fan or toner sensor 920 Fuser below temperature when printing 921 Fuser below standby temperature at idle 922 Fuser failed to reach standby temperature 923 Fuser too hot during printing or idle 924 Open circuit in thermistor path 925 Incorrect fuser 927 Fan stalled 929 Toner sensor or toner cartridge are bad 2 26 Lexmark E250d and E250dn 4512 220 230 Printhead transport motor or RIP engine communication error Codes 930 through 935 indicate a problem with the printhead Check cables to the printhead Replace the printhead as necessary Codes 936 and 937 indicate a problem in the drive system motor Code 939 indicates a communication failure between the RIP and engine processors Service tertiary error codes printhead transport motor or RIP engine communicator Lights oe q D 46 ly Service secondary codes 93x Service tertiary codes printhead transport m
109. ors None Press and hold D until the lights flash to print Configuration ID Allow the printer ID to match the label ID after the controller card is replaced 000101 default 000189 Printer alignment A step by step process to align a new printhead See Printhead assembly None electronic adjustment on page 3 9 for more information 3 8 Lexmark E250d and E250dn 4512 220 230 Adjustment procedures Printhead assembly electronic adjustment Note Before aligning the printhead electronically first align the printhead mechanically if needed See Printhead assembly mechanical adjustment on page 3 13 1 Press and hold OS until all of the lights cycle to print the menu sheet and Step 1 test page Step 1 printout sample only use actual sheet lt BA gt CA Lis Oo so o gr KEY ee ee e o Ba Kal oe oe oo oo os oe LED On O LEDON LED Flashing Step 1 of 3 Note that each step may repeat more than once 2 In column BA of Step 1 test page look for the position where the vertical lines are the closest to each other Press and release x to change to the pattern adjacent to the closest lines d i D du v e See note See note e BA 3 Press and release to move to the CA light sequences on the right side of the Step 1 test page 4 Press and release x to change the light sequence for lt CA
110. otor or RIP engine communicator 930 Printhead error 931 Printhead error 932 Printhead error 933 Printhead error 934 Printhead error 935 Printhead error 936 Transport motor error 937 Transport motor error Diagnostic information 2 27 4512 220 230 NVRAM failure Error codes 950 954 indicate a problem in the NVRAM nonvolatile random access memory Replace the operator panel assembly Codes 955 959 indicate a failed controller card assembly Replace the controller card Service tertiary error codes NVRAM failure X i amp Lights Service secondary codes 95x Service tertiary codes NVRAM failure 950 Secure EEPROM data does not match NVRAM 951 Secure EEPROM failure 952 NVRAM CRC failure 954 NVRAM chip failure 955 Code ROM or NAND failed CRC 956 Processor failure 957 ASIC failure 958 NAND failure 959 SRAM failure al al Network error Indicates an error in the network circuitry Replace the controller card assembly Service tertiary error codes network error d NW X WF E Lights Service secondary codes 97x Service tertiary codes network error 975 Unrecognizable network port 976 Unrecoverable software error in network port 978 Bad checksum while programming po
111. otor drive counterclockwise until the two plastic links can be separated TCU NN Remove the main motor drive Repair information 4 29 4512 220 230 Manual feed sensor removal Remove the right side cover See Right side cover removal on page 4 5 Remove the controller card cover by loosening the four screws and sliding the cover free from the screws Disconnect the sensor from J20 MPF SNS on the controller card and free it back through the opening of the side frame 4 Place the machine on its top pm Note Be careful not to mar the finish of the printer 5 Lift the door on the duplex and auto comp 6 Remove the screw A A 7 Free the cable from its retainer and pull it through the opening toward the sensor mount Re installation note e Insert the hook end of the spring hook through the frame opening from the controller card side Extend the hook until the sensor connector can be hooked e Hook the spring hook to the connector and pull it through the opening Place the sensor into position and reconnect the cable on the controller card Using the spring hook be sure to reroute the cable through the three retainers between the sensor and side frame 4 30 Lexmark E250d and E250dn 4512 220 230 Manual paper feed clutch 1 Open the left side cover See Left side cover removal on page 4 4 for more information 2 Tilt the printer onto its right side and remove the six
112. r 1 Remove the rear cover See Rear cover removal on page 4 6 2 Place the printer onto its top with the back and bottom in view 3 Remove the four screws A the machine screw B and the machine screw C 4 Unhook the red cable D located in the left side frame B D 4 26 Lexmark E250d and E250dn 4512 220 230 6 Rotate the assembly and unplug the remaining cables 7 Remove the assembly Re installation note When re installing the LVPS HVPS assembly e Be sure to locate the rear flange of the card bracket inside of the shield prior to rotating the card assembly into final position CAUTION Make sure that the mylar card is located inside the overlapping A flanges to avoid damage to the printer e It is easy for the cables to become pinched during re installation Make sure that the cables are free during re installation Repair information 4 27 4512 220 230 Main motor drive removal 1 Open the left side cover See Left side cover removal on page 4 4 for more information 2 Tilt the printer onto its right side and remove the six screws A the screw B and the ground cable screw C IMPORTANT The ground strap held by screw B is not included in the main motor drive FRU Be sure to remove this strap and install it in the new drive 3 Lift the motor end and disconnect the main motor cable D 4 28 Lexmark E250d and E250dn 4512 220 230 Rotate the m
113. r 10 Press and release x to change the lt BA gt light sequence to the number beside the darkest portion of the vertical bar d i n dag Y See note on page 3 9 See note on page 3 9 e e e BA 11 Press and release D to move to the CA light sequences on the right side of the Step 3 test page 12 Press and release x to change the CA light sequence to the number beside the darkest portion of the vertical bar See note on page 3 9 See note on page 3 9 lt CA gt Diagnostic aids 3 11 4512 220 230 13 Press and hold until all of the lights cycle to print Visual alignment page Visual alignment printout sample only use actual sheet d D Zug Y See note e Note The load remove paper light will be displayed to indicate that the final level of the menu has been reached 14 Verify that the overall darkest line across the page is 0 If not then run the alignment again 15 Turn the printer off to exit the printer alignment menu 3 12 Lexmark E250d and E250dn 4512 220 230 Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed Align it to the frame or use the same position as the removed printhead An indicator is located at the front right hand screw for reference Note Skew is caused by a sheet being fed through the printer while mi
114. r temperature 923 01 Fuser is over temperature This applies to the fuser and belt fusers 924 00 Open thermistor check Diagnostic information 2 33 4512 220 230 Service error codes 9xx Continued Error Description 924 01 Open thermistor check failure This applies to the fuser and belt fusers 924 02 Open thermistor check failure The ADC failed to converge Possible noisy thermistor signal This applies to the fuser and belt fusers 925 01 Fuser detection performed and found error Fan service errors 927 00 Service fan error 927 03 Main fan took too long to ramp up 927 04 Main fan is under speed or stalled during speed adjustment state 927 05 Main fan overspeed during speed adjustment state 927 06 Main fan capture data is invalid and speed control is at maximum in fan control idle state 927 07 Main fan capture data is invalid and speed control is at maximum in fan control adjustment state Printhead service errors 931 00 No first hsync 931 01 No first hsync 932 00 Lost hsyncs 932 01 Lost hsyncs 933 00 Printhead boost signal failure 935 10 Printhead sweep error swept through Hz range without finding the resonant frequency 935 11 Printhead sweep error autosweep hw state 935 12 Printhead sweep error coarse sweep state 935 13 Printhead sweep error init fine swe
115. re plugged in correctly especially for the operator panel The printer will not power up without a functioning operator panel 4 The controller card assembly 5 The operator panel See Operator panel service check on page 3 43 are lost when both are new and replaced at the same time Verify 24 V dc input from the LVPS HVPS 1 Turn the printer off 2 Disconnect the LVPS HVPS cable from the controller card at J19 3 Turn the printer on 4 Verify 24 V dc on positions 8 and 9 of the cable connector 5 f voltage is correct check the continuity in the other conductors of the cable If the cable is good check the connectors to the controller board 6 Verify that pins 7 and 12 on both the cable and the card connector are grounded 7 f grounds are not correct on the cable but the cable posses continuity otherwise check the LVPS HVPS 8 If the grounds are not correct on the controller card replace the controller card Check with one probe on the connector pin and the other on the card s ground plane found at each screw head Controller card voltage outputs Turn the printer off and plug the LVPS HVPS cable into J19 of the controller card See the wiring diagram at the end of the book which identifies the voltages and grounds for a good controller card Turn the printer off before plugging or unplugging any connectors Diagnostic information 2 39 4512 220 230 Controller card service
116. ring warm up 200 32 Media more than 14 inches too long over the manual feeder sensor Possible causes include multi sheet feed or pre staged media in the tray 200 33 Page from tray 1 did not reach the input sensor after multiple attempts Page did make it out of the tray at least as far as the manual feeder sensor Possible cause is that the page stalled at the alignment gate 200 34 Timed out waiting for page from tray 1 to reach the input sensor after multiple pick attempts but the page was later detected at the input sensor while waiting for any page s ahead to clear the paper path Possible cause is that the page is delayed at the alignment gate 200 35 Failed to create hsync during auto alignment 200 36 Lost hsyncs during auto alignment 200 37 Timeout on data collection during auto alignment 200 38 Interpage servo gap is smaller than expected for printhead offset target evaluation 201 00 Paper jam between input and exit sensor 201 01 Transport motor identification failed to identify either motor after two tries 2 30 Lexmark E250d and E250dn 4512 220 230 Paper jam error codes Continued Error Description 201 02 Exit sensor never made by leading edge of page Also known as internal jam 201 03 Video never started on the page at the input sensor within two inches after hitting the input sensor 201 05 Restart attempted after an internal
117. round J25 1 Less than 5 V dc 5V dc Paper feed and duplex sensors 2 5 V dc 5V dc 4 Less than V dc 5 V dc 5 5 V dc 5V dc 3 6 Ground Locations and connections 5 3 4512 220 230 Connectors System board Connector Pin no Signal J1 USB Port G1 Ground 1 USB 5 V dc 2 USB D 3 USB D 4 Ground G2 Ground 5 4 Lexmark E250d and E250dn 6 Preventive maintenance 4512 220 230 This chapter describes procedures for printer preventive maintenance Follow these recommendations to help prevent problems and maintain optimum performance Safety inspection guide The purpose of this inspection guide is to aid in identifying unsafe conditions If any unsafe conditions exist find out how serious the hazard could be and if it is safe to continue before correcting the hazard Check the following items e Damaged missing or altered parts especially in the area of the On Off switch and the power supply e Damaged missing or altered covers especially in the area of the top cover and the power supply cover Possible safety exposure from any non Lexmark attachments Lubrication specifications FRUs are typically lubricated as needed from the factory If not lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other than those specified can cause premature failure Some unauthorized lubricants may chemically attack parts Use P N 99A0394
118. rt 979 Flash parts failed while programming port 2 28 Lexmark E250d and E250dn 4512 220 230 Messages and error codes Note The following message and error codes will be visible only in the print history in the diagnostic mode for E250d and E250dn See Diagnostics mode selections on page 3 8 The printer operator panel displays light patterns describing the current state of the printer and indicates possible printer problems that must be resolved This topic provides a list of all printer messages and explains what they mean User attendance messages Cartridge error codes Error Description 31 Defective cartridge 32 Unsupported cartridge 33 Invalid refill Paper jam error codes Paper jam error codes Error Description 200 00 Paper jam around input sensor 200 01 Classic input jam The media is too long over the input sensor Possible causes include multi sheet feed tray size sensing problem and media slippage 200 02 The main input sensor never became uncovered from the sheet ahead 200 03 The video never started on the page at the input sensor within two inches after hitting the input sensor 200 04 The media at the input sensor before interrupt occurred not enough time elapsed since the printhead started to expect the printhead mirror motor lock Possible causes include bouncy sensor or exceptionally fast p
119. s or embossments Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in the sealed position Use only recommended media Refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which media provides optimum results for the current printing environment Tools The removal and adjustment procedures require the following tools and equipment e Spring hook e Needle nose pliers Volt ohmmeter 1 and 2 Phillips screwdriver e Slotted screwdriver e Flashlight 1 8 Lexmark E250d and E250dn Acronyms ACM ADC ASIC CBM CRC DIMM EEPROM ENA FRU HBP HVPS LCD LED LSU LVPS NVRAM PC PCL POR POST PPDS PRC PSO RIP TAR SDR SWE USB V ac V dc Autocompensator Mechanism or paper feed Analog to digital Converter Application Specific Integrated Circuit Complete Bill Of Material Cyclic Redundancy Check Dual In Line Memory Module Erasable Electrically Programmable Read Only Memory External Network Adapter Field Replaceable Unit Host Based Printing High Voltage Power Supply Liquid Crystal Diode Light Emitting Diode Laser Scanning Unit Low Voltage Power Supply Nonvolatile Random Access Memory Photoconductor Printer Control Language Power On Reset Power On Self Test Personal Printer Data Stream People s Republic of China Participating Standards
120. saligned The entire image is rotated relative to the sheet edges However a mechanically misaligned printhead causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges Paper feed Printhead skew misalignment There are no adjustments for skew Check the pick roll paper pick assembly for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for fit to the media To adjust the printhead 1 2 3 4 5 Enter the Diagnostics Menu See Diagnostics mode selections on page 3 8 Press and release X to go to Cont Prt Simplex Tray 1 X C9is on Press and hold to print the first Cont Prt Simplex Tray 1 test page Press X immediately after the paper picks to avoid printing more pages Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of the fold See photo below Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge Diagnostic aids 3 13 4512 220 230 6 If the grid lines of the right flap align below the corresponding lines on the left flap adjust the printhead clockwise relative to the printer and recheck See the left side of the figure below If the grid lines of the left flap align below the corresponding lines of the right side adjust the printhead counterclockwise See the right side of
121. se the print information on the page is too complex that is too large for the printer memory Action Press Continue P to clear the error code and continue processing the print job some of the print data may be lost m To avoid this error in the future Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary download fonts or macros Set Page Protect to On in the Local Printer Setup Utility Install additional printer memory Insufficient collation area de a X Xf Meaning The printer memory does not have the free space necessary to collate the print job This may happen due to one of these errors Memory is full A page is too complex to print A page is shorter than the set page margins Memory is insufficient to save what is in the buffer Action Press Continue P to clear the message and continue printing the job The job may not print correctly Press and release Cancel to cancel the print job Press and hold Cancel X to reset the printer To avoid this error in the future Simplify the print job Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Install additional printer memory Diagnostic information 2 17 4512 220 230 Network interface errors
122. secondary error code Press Continue to resume printing once all the jammed pages are cleared from the paper path Short media d B X X Meaning The media length is too short to print the formatted data This occurs when the printer does not know the print media size loaded in the way or when there is a problem feeding the print media Action Make sure the print media that is loaded is large enough Open the front door clear the paper path and close the door to resume printing Press Continue Pto clear the light sequence and continue printing Press Cancel X to cancel the print job 2 10 Lexmark E250d and E250dn Output bin full 4512 220 230 X Meaning The output bin is full Action Remove printed pages from the output bin Press Continue to clear the error code Diagnostic information 2 11 4512 220 230 Common secondary light patterns When the Paper jam and Continue lights are both on a paper jam has occurred with a secondary error code Press and release Continue twice quickly to display the secondary error code light sequence The following table shows what these light sequences mean and where to go for help Secondary light sequences paper jams Printer Condition Page v D X V Paper jam at the input sensor 14 e e e Paper ja
123. sensor is no longer covered 241 19 Second pick attempted failed from Tray 1 no pages printed since calling a 241 10 or a prior 241 19 242 00 Paper jam near tray 2 242 01 Took too long to ramp up dc feed motor 242 08 Received lots of dc feed interrupts before losing them 242 10 Second pick attempt failed from Tray 2 242 12 Second pick from manual feeder tray 1 or feeder failed when media was in the source other sheets were committed to the paper path 242 16 Failed to feed from tray 2 Pages in the paper path have been flushed to the output bin 251 00 Paper jam near the manual feeder 251 10 Second pick attempt failed from manual feeder 251 11 Failed to feed from manual feeder Pages in the paper path have been flushed to the output bin 251 12 Second pick from manual feeder tray 1 or feeder failed when media was in the source while the other sheets were committed to the paper path 251 19 Media never reached the input sensor from the manual feeder 2 32 Lexmark E250d and E250dn 4512 220 230 Service error codes Service error codes are generally non recoverable except in an intermittent condition when POR is performed and the printer can temporarily recover from the error condition Service error codes 9xx Error Description Engine software service errors 902 xx Engine software error Transfer service errors 917 0
124. ssistenza autorizzato e Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona piu elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie e ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Safety information xi 4512 220 230 Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zustandige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gef hrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein mu Pautas de Seguri
125. t Note Kit contains the following Fuser 40X2800 40X2801 or 40X2802 Exit guide 40X2834 Tray 1 ACM feed tires 56P1820 Transfer roll CBM 40X2822 NS 7377298 1 Field location package assembly NS 40X2817 1 2 Tray 2 paper feed tires Parts Catalog 7 7 4512 220 230 Assembly 4 Options cae Ge K EN eat Description NS 40X1364 1 32MB SDR DIMM NS 40X1365 1 64MB SDR DIMM NS 40X1367 1 Parallel cable packaged 3 m NS 40X1368 1 USB cable packaged 2 m NS 40X1513 1 Simplified Chinese font card assembly NS 40X1514 1 Traditional Chinese font card assembly NS 40X1512 1 Japanese font card assembly NS 40X1515 1 Korean font card assembly 7 8 Service Manual Assembly 5 Power cords 4512 220 230 Asm Index NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS Part number 40X0289 40X0278 40X0288 40X0271 40X0275 40X0274 40X0276 40X0287 40X0279 40X0277 40X0282 40X0270 40X0280 40X0281 40X0296 Units mach pee Gs a Cm Ga Cn car Cee Ca Gar Conn Sami Units FRU Description Power cord 1 8M straight traight Power cord 6 foot s Power cord 8 foot straight Power cord 8 foot straight Power cord 6 foot straight Power cord 6 foot straight Power cord 6 foot straight Power cord 6 foot straight Power cord 6 foot straight Power cord 6 foot straight E E Power cord 1 8M straight Power cord 2 5M s
126. t side cover See Right side cover removal on page 4 5 3 Remove the rear cover See Rear cover removal on page 4 6 4 Loosen the top cover by removing the one rear screw above the reverse solenoid Release the side latches and lift the rear of the top cover 5 Remove the paper exit guide assembly The gears of the exit guide must clear the fuser bracket without touching it See Paper exit guide assembly removal on page 4 37 for more information 6 Remove the two screws A and the one machine screw B that secures the ground cable M OW K ed amp B A 7 Disconnect the thermistor cable above the fuser 8 Remove the controller card cover 9 Disconnect the exit sensor cable from J11 on the controller card 10 Disconnect the fuser power cable above the fuser 4 22 Lexmark E250d and E250dn 4512 220 230 11 Unlatch the fuser see A and B in the second photo below and remove Reinstallation note Be sure to reroute the cables back through their retainers e Ifthe printer has been moved following the removal of the fuser verify that the cross shaft behind the fuser is in place Place the fuser into the opening and push levers A to open the latches B Push the fuser into the final position on the release levers Alternatively the fuser may be tilted to drop the latches B below the shaft for the final few millimeters e Check to make sure that the ground cable is routed out of the way an
127. ta The printer is in Power Saver mode Action Senda print job Press Continue to print the menu settings pages for a list of current printer settings Press and hold Cancel X to reset the printer Busy Meaning The printer is busy receiving and processing data or printing The printer is printing a directory font list menu settings pages or Print Quality Test Pages Action Busy Wait for the message to clear Press and release Cancel to cancel the print job Press and hold Cancel to reset the printer Printing a directory a font list menu settings pages or Print Quality Test Pages Wait for the pages to print The Busy message is displayed as the pages print The Ready light is on when the printing stops Press and release Cancel Qto cancel printing Press and hold Cancel X to reset the printer Hex Trace Ready Meaning The printer is in the Ready mode and Hex Trace is active Action Advance users can use Hex Trace to help troubleshoot printing problems After resolving the problem turn off the printer to exit Hex Trace Wait for the message to clear Press and hold Cancel x to reset the printer 2 4 Lexmark E250d and E250dn 4512 220 230 Waiting Meaning The printer is waiting until a print timeout occurs or until it receives additio
128. ternal sheets print with each Deactivate default press of Activate To deactivate turn the printer off and re enter configuration group Set to deactivate Auto CR Specify whether the printer automatically performs a carriage return Off default After LF after a line feed control command On Auto LF after CR Specify whether the printer automatically performs a line feed after a carriage return control command Off default On Energy When setting is on the user cannot disable Power Saver When off Off Conserve Power Saver will be off On default Parallel Use the Parallel menu to change printer settings on jobs sent through a parallel port Menu item Use setting to Values NPA Mode Send print jobs to the printer and query printer status information Off simultaneously o n Auto default Protocol Receive information at a much higher transmission rate if the printer Standard is set to Fastbytes if the computer supports Fastbytes or receive information at a normal transmission rate if the printer is set to Fastbytes default Standard Parallel Determine whether the parallel port data is sampled on the leading Off Mode 2 On or trailing Off edge of strobe On default MAC Binary PS Configure the printer to process Macintosh binary PostScript print jobs Off The printer filters PostScript print jobs using Standard protocol On The printer processes raw binar
129. the toner cartridge and replace it with a supported toner cartridge Turn the printer back on Too many options attached Meaning This message refers to too many flash options Action Press Continue P briefly to clear the message 2 22 Lexmark E250d and E250dn 4512 220 230 Unsupported flash option Meaning An error occurs at power on Action Power off the printer and remove the unsupported option Service codes All service errors are indicated by all lights flashing as the primary notification or code The secondary light pattern indicates an area or function which has the error Tertiary codes shown on the following pages indicate specific device errors When all lights flash double click to see the secondary code Double click b again to see the tertiary code Double click D a third time to return to the primary light pattern In the following example e The primary light pattern indicates a service error all flashing Double click b for more information e The secondary light pattern indicates a fuser toner sensor or fan error Double click for more information The tertiary light pattern indicates the fan has stalled Double click again and the original primary light pattern will appear Note The printer cannot directly determine that a fan has failed but can sense the higher te
130. traight Power cord 1 8M straight Power cord 1 8M straight Power cord 1 8M straight USA Canada Europe and others Argentina United Kingdom Israel Switzerland South Africa Traditional Italy Denmark Brazil PRC Japan Korea Taiwan Australia Parts Catalog 7 9 4512 220 230 7 10 Service Manual Index A abbreviations 1 9 acronyms 1 9 Auto CR After LF 3 5 Auto LF After CR 3 5 autocompensator tires 4 38 C cables fuser power cable 4 24 compatibility 1 5 configuration ID 3 8 configuration menu accessing 3 1 navigating menu 3 1 Network Mac Binary PS 3 7 NPA Mode 3 7 Set Card Speed 3 7 Parallel MAC Binary PS 3 5 NPA Mode 3 5 Parallel Mode 2 3 5 Protocol 3 5 printing menu 3 2 Setup Auto CR After LF 3 5 Auto LF After CR 3 5 Demo Mode 3 5 table of light patterns 3 2 USB Mac Binary PS 3 6 NPA Mode 3 6 Utilities Hex Trace 3 4 Print Quality Pages 3 4 Reset Factory Defaults 3 4 Reset Photoconductor Counter 3 4 controller card removal 4 13 service check 2 39 D Defaults 3 8 Demo Mode 3 5 diagnostic information 2 1 diagnostics mode Development Configuration ID 3 8 Defaults 3 8 Edge to Edge 3 8 Print History 3 8 entering 3 1 printout sample 3 3 4512 220 230 E Edge to Edge 3 8 error messages primary light patterns 2 2 service error codes 2 23 user attendance messages 2 2 ESD sensitive parts 4 1 F fan parts catalog 7 5 removal 4 21 service check
131. ttings Configuration This page explains how to access the printer menus and change values Menus are represented by Continue Ready Data Toner Low and Load Remove Paper light sequences Menu items and their values are indicated by Paper Jam and Error light sequences Use the illustration to help you find the menu and value you want to change The Paper Jam and Error lights show the current value of the menu item 1 Press and release Cancel to advance through the menus and menu items to the one you need 2 Press and release Continue to advance to the value you need 3 Press and hold Continue until all of the Lights cycle to perform the function or to save the value 4 Press and hold Cancel until all of the Lights cycle to return to the Home menu 5 Turn the printer off to exit the menus Menus menu items and values Light On O Light Off Light Blinking Value Utilities Setup Parallel Network Press Continue ele eo eoeo e o e o e o e o o Ready Data y e oe eooe e o o e e Oo oO o o E Toner Low 4 e oo oeeo e o o o o e e eo 8 a Load Remve Paper J OO O000 o e a e e e e o oO o Paper Jam wl oeeooooe o eeooeo eoeeoeooeo eeeeecceeececo Error 1l o oooeoooooe ooeooeooeeoe 00000000000000 00000000000 eoeeoeeocoeeoG On 10 Mbps Half Ouplex 10 Mbps Full Duplex 100 Mbps Half Duplex 100 Mbps Full Duplex Activate Standard Fastbytes Parallel Mode 2 On off Auto Auto Set Card Speed Auto Full Auto
132. ult values Sometimes resetting the printer to the original settings solves formatting problems All menu items are reset to the factory default values except All settings in the Parallel menu Network menu and USB menu All downloaded resources fonts macros and symbol sets in printer memory RAM are deleted Resources in flash memory are unaffected Hex Trace Help isolate printing problems when Off default unexpected characters print or On characters are missing Hex Trace helps determine if there is a problem with the language interpreter or the cable by providing information about what the printer is receiving To exit Hex Trace turn off the printer Print Quality Test Pages Help isolate print quality problems such as streaking Four pages print to help evaluate print quality Atext page with printer information cartridge information current margin settings and a graphic One page is gray with graphics one is black and one is blank Reset Photo conductor Counter Return the photoconductor counter to zero The replace photoconductor message should be cleared only when the photoconductor kit has been replaced 3 4 Lexmark E250d and E250dn 4512 220 230 Setup Use the Setup menu to configure how the printer formats the end of a line depending on the computer system being used Menu item Use setting to Values Demo Mode Put printer into demo mode where in
133. y 1 or tray 2 Check the tires in the ACM assembly for signs of wear or damage Replace the tires as necessary ACM clutch complete bill of material CBM Manual feed clutch CBM Media feed clutch ASM tray 1 only Manual feed clutch ASM Open left cover and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part Controller card P U and manual feed solenoid ASM Disconnect the solenoid cable at J21 on the controller card Measure the resistance across cable pins 1 and 2 and then pins 3 and 4 The resistance should be 180 250 ohms If itis not replace the solenoid assembly f the resistance is 180 250 ohms check the controller card See Controller card service check on page 2 39 for more information Replace controller card as necessary 2 44 Lexmark E250d and E250dn 4512 220 230 Media skews FRU Action Paper feed pick tires tray 1 Check tires for debris If tires are new try reversing each on its hub Paper feed pick tires tray 2 Tray 1 Check side guides on Tray 1 and Tray 2 Guides set for a full stack of media Tray 2 option may be too wide when the stack is short Media trees wrinkles stacks poorly or curls FRU Action Fuser This problem is most likely due to a worn backup roll It causes the printer to run hotter than required for the media being printed Excess
134. y PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto default The printer processes print jobs from computers using either Windows or Macintosh operating systems 3 5 Diagnostic aids 4512 220 230 USB Use the USB menu to change printer settings on jobs sent through a USB port Menu item Use setting to Values NPA Mode Send print jobs to the printer and query printer status information Off simultaneously On Auto default MAC Binary PS Configure the printer to process Macintosh binary PostScript print jobs Off The printer filters PostScript print jobs using Standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto default The printer processes print jobs from computers using either Windows or Macintosh operating systems 3 6 Lexmark E250d and E250dn Network 4512 220 230 Use the network menu to change printer settings on jobs sent through a network port either standard network or network opt lt x gt Menu item Use setting to Values NPA Mode Send print jobs to the printer and query printer status information simultaneously Off Auto default MAC Binary PS Configure the printer to process Macintosh binary PostScript

Lexmark E250d and E250dn Service Manual - TEI of Crete

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