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1. EXHIBITOR SERVICE MANUAL 20 ANNUAL INTERNATIONAL EXPOSITION ON ANTI AGING MEDICINE Marriott World Center Orlando FL Expo Dates May 17 19 2012 INTRODUCTION This Exhibitor Service Manual is intended to assist you in preparing for the Exposition We recommend that you simply select and print out the information sections and order forms as required We strongly recommend that you or your appointed contractor submit all orders as soon as possible to avoid late or overdue charges Refer to the checklist of important deadlines on the next page SPECIAL NOTE The exhibit hall is already carpeted in a multi colored ballroom carpet In effect the carpet is already in place for aisles and all booths If you wish to install your choice of carpet color on top of the ballroom carpet please contact GES the Official Decorator INFORMATION IN THIS DOCUMENT Show Schedule Important Deadlines Exhibitor Registration Badges amp Hotel Reservations Housing Important Contacts OTHER IMPORTANT INFORMATION AND ORDER FORMS refer pdf s that can be printed or downloaded Official Show Handbook AAMN 2012 Exhibitor Guide Listing Form Official Show handbook AAMN 2012 Advertising Insertion Order amp Media Guide CTE Lead Retrieval Units Description and Order Form Exhibitor Rules and Regulations Booth Diagram GES General Contractor and Decorator Information and Service Order Forms Includes Shipping Info Furniture Carpet Material Ha
2. aracters in length Single response items only no multiple choice or fill in the blank The fee per customized code sheet is 60 00 USD Exhibitor Name Exhibitor Contact Phone Number
3. ccess Audio Visual Electrical Catering Marriott Food amp Beverage Contact Bill Adams Tel 407 238 8556 Email Bill Adams marriott com Please contact Bill directly to discuss your menu requirements OFFICIAL SHOW HANDBOOK AAMN EXHIBITOR GUIDE LISTING Each exhibitor is entitled to Basic company listing and description max 360 characters in List of Exhibitors section of the Official Show Handbook Anti Aging Medical News Please complete and submit the form on line see PDF form no later than March 15 to receive your listing Adverts are also available in AAMN please refer to Ad Insertion Order see PDF form and return no later than March 15 LEAD RETRIEVAL UNITS CTE offers hand held portable Lead Retrieval systems with scanner and LCD display to capture leads You can also add on a wired printer note that this requires a 110v electrical outlet Please refer to the order forms in this section or go on line to order single or additional units http www cteusa com LG A4M14 RULES amp REGULATIONS Please note that in addition to the terms and conditions on the event booking contract we have strict rules concerning booth sight lines Please refer to the PDF entitled Exhibitor Terms and Conditions CTE LEAD RETRIEVAL ORDER FORM FOR j i ici Fax order to 847 759 6942 vAn 20th World Congress on Anti Aging Medicine 77 oer to CTE Inc Ww 4 World Center Marriott 981 Busse Road z E
4. click on New Reservation Select the Hotel Block If your company has been assigned more than one all will be listed here Select Check In Date Select Check Out Date Select Room Type Select Smoking Preference Default No Type in any special needs If Applicable Select Room Occupant Click Continue If all information is correct click Confirm Click Modify if you need to make changes If everything is correct and or changes have been made proceed to the next reservation and repeat the above steps Once all reservations are made click Reservation List or Occupant List and print MAKING HOTEL RESERVATIONS FOR PERSON WITHOUT A BADGE In the Exhibitor Personnel box click Add Person Enter the fields First Name Last Name Email Company City amp State will default Select Badge Type Click Continue When you are finished click Confirm Add In the Hotel Reservations box click on New Reservation Select the Hotel Block If your company has been assigned more than one all will be listed here Select Check In Date Select Check Out Date Select Room Type Type in any special needs If Applicable Select Room Occupants Click Continue If all information is correct click Confirm Click Correct if you need to make changes If everything is correct and or changes have been made proceed to the next reservation and repeat
5. eservations Housing Read below info for links O Order Lead Retrieval Unit Early Pricing Cutoff PDF form Order Lead Retrieval Unit Pre show cutoff AAMN Submit Show Handbook Exhibitor Listing PDF form AAMN Submit Advertising Insertion Order PDF form Deadline to Make Listing in Late Addendum GES Order Equipment amp Labor PDF forms Shipping Deadlines a Advance Warehouse Receiving UNTIL b Show Site Receiving ONLY ON Marriott Convention Center Service Orders Internet Access Telephone Rigging Cleaning Floral Electrical PDF forms iy pobiti 00 0 0 0 0 0 0 0 0O EXHIBITOR REGISTRATION BADGES amp HOTEL RESERVATIONS HOUSING A4M INTRODUCES ONLINE EXHIBITOR REGISTRATION amp HOUSING with CTE USA The online system allows you to request badges for your booth personnel passport guests and setup registration types It also allows you to make hotel reservations at any of the hotels offered using a block set aside for your exhibiting company We encourage you to use this organizational system to improve accuracy and allow you to manage your own rooms It also offers one stop record keeping It s easy to use but you will need your USERNAME and PASSWORD This has been sent via email to the key contact that we have for your company If you have not received your username and password or require any assistance with hote
6. line go to http www cteusa com Ig A4M14 PACKAGE DESCRIPTION and INFORMATION Your show management has chosen to produce a 2D bar code on each name badge for this event This will allow you as an exhibitor immediate access to valuable data on your potential customers The 2D bar code provides access to demographic information as provided by the attendee and approved by show sponsor Rover A handheld portable data collection system with LCD display No electrical needed Unit will be downloaded and the data will be emailed in Excel format at the end of show The data will also be available in other formats on a web site which will be on the return receipt The exhibitor simply scans the attendee 2D Barcode and the Rover reads and stores all of your sales leads and displays them on the LCD screen No electrical needed Pick up your equipment at the LEAD RETRIEVAL BOOTH and bring it back at the end of the show Our staff will instruct and show you how to use the equipment Create a custom response Designate up to 20 standard single item responses E G Send Literature Call etc Indicate appropriate follow up with the attendee See custom code response sheet 20th World Congress on Anti Aging Medicine 20 Standard Scan Codes Are Provided With All Lead Retrieval Packages CTE will provide you with a standard scan code sheet onsite when you obtain your lead retrieval package How do we use it When a prospect enters
7. lk Grove Village IL 60007 oN 7S Orlando FL Questions Call 847 759 4242 CRESS EKO 05 17 2012 05 19 2012 Place order in advance to guarantee order Rental Terms and Conditions NO REFUNDS AFTER 04 27 2012 A charge of 2 500 will be made for Contact Booth any unit lost or damaged 50 Addr Cancellation fee applies Unit s not picked up within 4 hours eat the sia City State Zip of the show may be re rented without refund Units must be returned within 1 z by lead staff subject to a 100 fee Unretumed units wil be billed at 100 e per day until the replacement fee of Lead Data Email 2 500 is accrued Order Online at http www cteusa com lg A4M14 Rover System A hand held portable system with scanner and LCD display No electrical needed Price Per Unit Before 04 27 2012 285 00 After 04 27 2012 310 00 Qty Add On Wired Printer for Rover Scanning Unit NOTE This Printer REQUIRES 110V Electrical Outlet Price 75 00 Custom Follow Up Codes Price 60 00 Payment Information Federal Tax ID 31 1811430 Your order cannot be accepted without payment Card Number Exp Date Cardholder Signature VISA MasterCard American Express Check Payable to CTE Lead Retrieval 20th World Congress on Anti Aging Medicine Fax or mail order to CTE 981 Busse Road Elk Grove Village IL 60007 Fax 847 759 6942 Phone 847 759 4242 View package descriptions and pictures at www cteusa com rover To order on
8. ls please call Todd Kolpak at 847 759 4215 or email at HYPERLINK mailto todd cteusa com todd cteusa com If you have submitted a Housing Agreement and need to change the number of rooms please fax a written request to 847 759 6970 prior to April 12 2012 When you have your USERNAME and PASSWORD proceed as follows GETTING STARTED Login to internet and go to hyperlink https www cteusa com a4m14e Click Continue Enter Username amp Password as shown above Click Continue If login and password are incorrect click Send Email and the key contact will be emailed their login and password If you have not requested rooms please fill out the Housing Agreement and fax to 847 759 6970 Once we receive that and assign your rooms you will be able to proceed ADDING EXHIBITOR PERSONNEL BADGES In the Exhibitor Personnel box click Add Person Enter the fields First Name Last Name Email Company City amp State will default Select Badge Type Click Continue To add more people click Add Another and repeat the above steps When you are finished click Confirm Add EDITING EXISTING BADGES Select the person from the Select pull down menu and click mouse Click View Edit Person Make the necessary changes and click Change If you need to delete a person click Delete MAKING HOTEL RESERVATIONS FOR PERSON WITH A BADGE In the Hotel Reservations box
9. ndling Labor Cleaning Also includes Marriott World Center Information and Service Order Forms Audio Visual Internet Access Telephone Floral Electrical Rigging Food and Beverage Requirements Please contact the hotel directly Contact Bill Adams Tel 407 238 8556 email bill adams marriott com SHOW SCHEDULE Exhibitor Move in Thursday May 17 2012 10 00am 5 00pm All exhibits must be set up by 5 00pm latest on Thursday Welcome Reception in the Exhibit Hall opens at 5 00pm Exhibit Hours Thursday May 17 2012 Friday May 18 2012 Saturday May 19 2012 Exhibitor Move out Saturday May 19 2012 6 00pm 7 30pm 11 00am 6 00pm 10 00am 3 00pm 3 00pm 8 00pm Welcome Reception Important note All exhibit materials must be removed from the facility by 8 00pm latest or arrangements made with the Official General Contractor regarding pick up or to return freight to their warehouse Freight carriers should be checked in by 4 00pm If arrangements are not made please note that any freight remaining on the exhibit floor at 7 00pm will be forced to the warehouse and charges incurred for movement and storage Please advise any carriers collecting goods on your behalf the importance of collecting at the correct time IMPORTANT DEADLINES Action Refer Manual Form Deadline CTE USA Exhibitor Registration Badges Read below info for links I When Completed CTE USA Hotel R
10. the above steps Once all reservations are made click Reservation List or Occupant List and print MAKING CHANGES TO HOTEL RESERVATIONS In the Hotel Reservations box select room occupant Click View Edit Reservation If just changing the name of the occupant but no other pertinent information click Change and Select the new person If deleting a person click Remove For either of the above steps click Update and Confirm Once all reservations are changed click Reservation List or Occupant List and print If changing hotel block in out date room type or smoking preference click on the appropriate box and make changes Once finished click Update IMPORTANT CONTACTS Hotel Reservations refer to CTE USA instructions above CTE Housing https www cteusa com a4m14e Get your password from Todd Todd Kolpak todd cteusa com Phone 847 759 4215 Fax 847 759 6790 Lead Retrieval Units CTE Lead Retrieval 981 Busse Road Elk Grove Village IL 60007 Phone 847 759 4242 Fax 847 759 6942 http www cteusa com LG A4M14 Official amp General Contractor GES Exposition Services Standard Furnishings Customer Services Labor Material Handling Phone 800 475 2098 Signage Cleaning Fax 866 329 1437 Refer to the GES Exhibitor Services Manual link for all order forms also includes forms for Marriott Services Marriott Convention Center Info amp Services Internet A
11. your booth first you scan the prospect s badge Then you take the standard scan code sheet which has the 20 bar codes organized on one sheet of paper and scan however many of the 20 standard codes that apply to actions for your prospect How is the information captured The scan codes will be printed out on thermal paper and or captured on the diskette in an ASCII comma delimited format depending on the unit selected The 20 standard codes are Send Literature Send Samples Send Pricing Add to Mailing List Technical Info Required Detail Specs Required Provide Quote Product Demo Required Immediate Contact Required 10 Have Salesperson Call 11 Recommends 12 Final Say 13 Makes Purchase Decision 14 Partial Interest 15 Purchase in 30 Days 16 Purchase in 3 Months 17 Purchase in 6 Months 18 Ready to Purchase 19 Immediate Need 20 Order Placed at Show OONDOARWD You may also have 20 codes customized for your company s use Each customized code can be 24 characters in length There is a 60 00 fee for the creation of each customized code sheet of 20 codes To order customized codes please complete the Scan Customization Sheet on next page 20th World Congress on Anti Aging Medicine CTE Scan Customization Order Form For the creation of custom lead codes complete this form and submit it with your Lead Retrieval Order Form You may have up to 20 customized codes Each code can be up to 24 ch

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