Larry Bright
Contents
1. Techline has received several glass repair authorization requests where the interior rear view mirror has separated from the windshield and in the process pulled some glass from the windshield This type of failure is a result of abnormal high shear force being applied to the mirror The mirror mounting is designed to meet the FMVSS Federal Motor Vehicle Safety Standard for required separation in the event of specified impact forces being applied to it during a collision to reduce bodily injury These forces exceed the normally applied forces found during standard mirror adjustment The application of high shear force to the mirror through sudden forceful movements or an unusual level of force being applied against the mirror when it reaches or has reached the end limit of its range of travel may duplicate the force required to cause the mirror to shear from the windshield This type of separation is not a result of any defect in the windshield glass and therefore not eligible for authorization through the Techline glass authorization process If you believe some unusual circumstances occurred beyond the control of the customer resulting in this condition those facts should be reviewed with your DPSM Example photos showing the mirror base and windshield glass following application of high unusual shear force and the expected results This will not occur during normal mirror adjustment ds ee ee a a a a November 2014 TechTIPS Page 2 02. Installation Auto Dimming Mirror with Compass 17 Oct 14 Guide Impreza with EyeSight Receseorincicilaion Auto Dimming Mirror with Compass and H501SXA201 y Homelink Forester Tribeca WRX and 17 Oct 14 Guide STI H501SCA001 Accessory Installation Auto Dimming Mirror with Compass BRZ 17 Oct 14 Guide November 2014 TechTIPS CONTINUED ON THE NEXT PAGE Page 5 OCTOBER STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE Accessory Installation Auto Dimming Mirror with Compass and ee H501SCA101 Guide Homelink BRZ 17 Oct 14 aca Technical Service New Gen 2 Fujitsu Ten F10 SD Card Ak ee Bulletin Audio Navigation System Operating Tips oe Technical Service Design Change of Rear Combination 07 87 14 Lamps to Prevent Fogging and 16 Oct 14 Bulletin Condensation 15 176 14 Lapa SENICA Audio Volume Level Drops While Driving 15 Oct 14 Technical Service Revision to Service Procedure for 11 147 14 Diagnosing Secondary Air Injection 15 Oct 14 PULEUN System DTCs J1010FJ320 Accessory Installation Splash Guard Front Set Impreza 4 door 8 Oct 14 Guide all models J1010FJ200 Accessory Installation Splash Guard Front Set Impreza 5 door 83 Oct 14 Guide excluding sport models TIPS1014 TechTIPS NewsLetter 2014 October TechTIPS Newsletter 8 Oct 14 WQN 50 Subaru Product 2015 Outback Accessory Trailer Hitch 3 Oct 14 Campaign Bulletin Assembly
3. Stain Removal from the Headliner 29 Oct 14 11 1448 14 Li Service pier k File Availability for Oil 28 Oct 14 H011SAJ401 A Meraeton Remote Engine Starter Turn Key Start 23 Oct 14 H001SSG501 Pie MStauawen Remote Engine Starter Turn Key Start 23 Oct 14 H001SSG401 a pietananeh Remote Engine Starter Turn Key Start 23 Oct 14 HOO1SFJ601 metabaien Remote Engine Starter Turn Key Start 23 Oct 14 HOO1SFJ501 a uistananon Remote Engine Starter Turn Key Start 23 Oct 14 HO01SFJ401 pee eon eeaon Remote Engine Starter Turn Key Start 23 Oct 14 Guide CONTINUED ON THE NEXT PAGE November 2014 TechTIPS Page 4 OCTOBER STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE HO0O1SALO01 misteananion Remote Engine Starter Turn Key Start 23 Oct 14 Accessory Installation 2015 Legacy and Outback Smart Engine aA POSA ERON Guide Start Kit Push Start Ignition aor HO01SFJ700 MANGN Smart Engine Start Push Button Start 23 Oct 14 H7110VA100 Installation AC Power Outlet Kit WRX and WRX STI 23 Oct 14 Technical Service Revision to Troubleshooting Information ee aes Bulletin for VDC DTC C0071 OEHR Accessory Installation Aero Splash Guard Front Set 2014 J1010FJ950XX Guide 2015MY Impreza 22 Oct 14 E2610FJ050XX AE a SALANN Side Strake Set Impreza 22 Oct 14 Accessory Installation Auto Dimming Mirror with Compass and P SEAI Guide Homelink Impreza with EyeSight Doe IS H501SCA001 Accessory
4. Technician Reference Heating Ventilation and Air Conditioning MSASPOIS7C Booklet HVAC Module 603 June 2014 Serie Technician Reference Electrical Theory and Diagnosis Module ake Mera ee Booklet 601 June 2014 acer Technician Reference Steering Suspension Axles and Wheels AOE Booklet Module 504 June 2014 eee All revised publications are highlighted in yellow CONTINUED ON THE NEXT PAGE November 2014 TechTIPS Page 6 OCTOBER STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE Technician Reference Direct Fuel Injection System Module 409 Tiai MSA5P1409C Booklet Sept 2013 2 Oct 14 Technician Reference Subaru Fuel Injection Systems Module TA MOR IEOION kie 406 July 2014 eerie Technician Reference Basic Emission amp Fuel Systems Module MSASFJIG0S Booklet 405 July 2014 earls Technica Retecenes G2 Lineartronic TM Continuously MSA5P1476C Variable Transmission CVT Module 306 2 Oct 14 Booklet June 2014 Technician References G1 Lineartronic TM Continuously MSA5P1475C Variable Transmission CVT Module 306 2 Oct 14 Booklet June 2014 MSA5P1105C Technician Reference Chain Driven Valve Train Boxer Engines 90 Oct 14 Booklet Module 105 August 2014 Be sure to always check the What s New section on STIS for any updated or recently released information that may not be listed here Novem
5. 7 DARK CURRENT DRAW REVISITED When checking a vehicle for dark current or excessive battery draw it is important to know the specified limit on the vehicle you are working on Older model Subaru vehicles generally have a maximum limit of 150 milliamps mA Newer model vehicles those equipped with a BIU Body Integrated Unit have a much lower specified draw of 70 mA All battery testing should be done after allowing the vehicle to sit for at least 5 minutes so that all timers are shut down There are several Tech Tips and Technical Service Bulletins to assist you with testing for excessive battery draw The Tech Tip Newsletter articles on this subject can be found in the February 2007 April 2007 and June 2009 editions The Technical Service Bulletins are 07 62 07 and the recently released 07 85 14 Please make sure you review these documents when you are confronted with a customer concern of their vehicle battery going dead or after the vehicle sits for long periods of time and needs to be jump started 07 BLUETOOTH PRE CALL WORKSHEET Please be advised there is a newly released Bluetooth Pre Call Worksheet which has been posted to Subarunet This worksheet can be found under the Service Pre Call Worksheets area of Subarunet When you receive a customer concern that the Bluetooth system is not working properly please use this worksheet to interview them and fully understand the complaint After diagnosing the issue if you still cannot figur
6. November 2014 ICCA Ti PS lt SUBARU Subaru Service and Technical Support Line Newsletter 2014 Subaru of America Inc All rights reserved c QMR OF THE MONTH ARTICLE We are pleased to announce this month s winner of the QMR of the Month October STIS New Releases 4 QMR of the Month Interior Rear View Mirror La rry B rig ht Separation s i Harvey Subaru in Bossier City LA Dark Current Draw Revisited 3 Bluetooth Pre Call Worksheet 3 l l o l l Larry submitted a very detailed QMR on his diagnosis and repair of a sunroof rattle found on a 2015 Outback resulting from a missing sunroof frame mounting bracket Larry included clear photos of his findings that proved very helpful to the 2015 Legacy Outback Special Quality Team By the way the Special Quality Team activity has been extended to January 2015 so please s E keep those QMRs coming on any new or repeating conditions Pe ere er encountered The ONLY way to be absolutely sure that WE know Friday November 28 2014 what YOU know is if YOU enter a QMR In appreciation for going Techline Hours of operation will be the extra mile and sharing his experience with us in hopes of from 9 00 am until 3 30 pm EST l i Happy Holidays improving product quality Larry will be receiving the following from Thursday December 25 2014 his FSE Friday December 26 2014 2015 Legacy Outback XM radio reverting to preview channel 3 A Subaru Con
7. ber 2014 TechTIPS Page 7 NOW YOU CAN E MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS T0 TECH SUBARU COM This is your chance to offer suggestions for use in future issues of TechTIPS Make sure that if you e mail us you place in the subject line of your e mail For TechTIPS Newsletter Thank you MODEL YEAR VIN Description of situation encountered Your suggestion for repair procedure product improvements etc Please attach separate sheets if necessary You may also want to include Service Manual diagrams or references or your own drawings to assist in describing your suggestion All information submitted becomes the property of Subaru of America Inc Permission is granted to Subaru of America Inc to print your name and suggestions in TechTIPS and other Subaru of America Inc publications Mail items to PO Box 6000 Cherry Hill NJ 08034 6000 Your Name Signature Dealer s Name City Date Dealer Code SU BARU TECH LIN Monday Thursday 8 30 am to 7 30 pm Hours of Operation Friday 10 30 am to 5 pm and Saturday 9 am to 3 pm November 2014 TechTIPS Page 8
8. e out the problem contact Techline Starting with this announcement all calls related to Bluetooth issues will require this worksheet to be filled out completely before we can assist you Any calls we receive without the worksheet filled out will automatically be directed to have this worksheet completed so it can be reviewed by the Technical Representative you are working with and attached to the Techline case number that was assigned 15 2015 LEGACY OUTBACK XM RADIO REVERTING TO PREVIEW CHANNEL The 2015 Legacy and Outback feature a newly designed range of multimedia head units It is important to note on models with XM Sirius satellite radio where the channel will automatically revert to the preview station at every key cycle if the unit is turned off while tuned to a channel that may broadcast content intended for a mature audience This feature is not customizable by the user November 2014 TechTIPS Page 3 OCTOBER STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE Accessory Installation Trailer Hitch XV Crosstrek excluding 1 Oct 14 adil Guide XV Crosstrek Hyrbid ore 12 1474 14 Technical Service Instrument Panel Side Vents Coming 30 Oct 14 Bulletin Loose Technical Support Guide SUBARU F10_GEN2_ STARLINK Multimedia Plus and NAV15 Troubleshooting Guide SUBARU STARLINK Multimedia AAC Navigation System Technical Service 12 173 14 Bulletin
9. fidence In Motion Jacket and a 100 Gift Card Any Subaru Service Technician can participate in QMR of the Month See the February 2013 Tech Tips for full details You may see your name here in a future Tech Tips CAUTION VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS SUBARU OF AMERICA INC IS lt D SUBARU COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS ISO 14001 COMPLIANT u The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY Articles ISO 14001 is the international standard for are written to inform those technicians of conditions that may occur in some vehicles or to excellence in Environmental Management QUALITY DRIVEN SERVICE provide information that could assist in the proper servicing of the vehicle Properly trained Systems Please recycle or dispose of technicians have the equipment tools safety instructions and know how to do the job correctly automotive products in a manner that is Yo RT en and safely If a condition is described DO NOT assume that your vehicle has or will have that friendly to our environment and in accordance T Systems condition Impreza Legacy Justy Loyale Outback Forester Subaru SVX WRX WRX STI with all local state and federal laws and Geely L L Bean Baja Tribeca BRZ XV Crosstrek and Quality Driven are Registered Trademarks regulations iu Y November 2014 TechTIPS Page 1 o1 INTERIOR REAR VIEW MIRROR SEPARATION
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