FL383 TRW Ball Stud & Socket Assemblies
Contents
1. FL268A B F and G are superseded by this recall All work will be done under FL383A D from this point forward If you receive a kit marked for FL268 it is correct and should be used If a vehicle expeiences premature tire wear within 30 days of performance of the recall the dealer will be responsible for replacement of tires Incorrect toe in settings can damage tires very quickly These Work Instructions and the SRT reflect the toe in adjustment step of the recall Park the vehicle on a level surface shut down the engine set the parking brakes and chock the tires Check the base completion label Form WAR259 on the passenger side door jamb If it has a sticker for Recall FL383 Form WAR260 nothing more needs to be done Remove the chocks from the tires e If no sticker is present continue with the replacement procedure Tie Rod End Replacement Procedure Use the following instructions and the appropriate tie rod end kit to replace the tie rod ends REMOVING THE TIE ROD ASSEMBLY TIE ROD ENDS AND CROSS TUBE WARNING Do not work under a vehicle supported only by jacks Jacks can slip causing the vehicle to fall which could result in serious personal injury Always support the vehicle with safety stands Use a jack to raise the vehicle so that the front tires are off the ground Support the front axle with safety stands 2 Remove and discard the cotter pins and the nuts that fasten the tie rod ends to the tie r2. attached work instructions REPLACEMENT PARTS Replacement kits are now available and can be obtained by ordering the kit number s listed below from your facing Parts Distribution Center If our records show your dealership has ordered any vehicle s involved in campaign number FL383A D a list of the customers and vehicle identification numbers is enclosed Please refer to this list when ordering parts for this recall NOTE If you receive a kit marked for FL268 it is correct and should be used Refer to Table 1 for replacement kits for FL383A D 25 FL383 000 through 25 FL383 003 Please charge all Direct Warranty Customers the above listed price for the kit as they are authorized to perform their own Recalls Table 1 Page 1 FREIGHTLINER LLC Recall Campaign Coe November 2001 FL383A D NHTSA 00V 246 001 REMOVED PARTS Please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts LABOR ALLOWANCE Refer to Table 2 for labor allowance Campaign Number ki S SRT Code Damage Code FL383 A B C D Remove replace tie rod ends incl toe in 1 8 996 0372B 000 Modifiedx adjustment Table 2 IMPORTANT When the recall has been completed write the recall number on the completion sticker provided in the recall kit Form WAR260 and place it on the base campaign sticker on the vehcle If the vehicle does not have a base sticker Form WAR259 clean a spot on
3. the appropriate location of the vehicle and first attach a base sticker CLAIMS FOR CREDIT You will be reimbursed for your parts labor and handling by submitting your claim through the Warranty system within 30 days of completing the recall Please reference the following information in QuickClaim e Claim type is Recall In the FSDOC field enter the campaign number and the appropriate condition code e g FL383A FL383B FL383C etc In the Primary Failed Part Number field enter 25 FL383 000 In the Parts field enter the appropriate kit number s as shown in the Replacement Parts Tables If a vehicle expeiences premature tire wear within 30 days of performance of the recall the dealer will be responsible for replacement of tires Incorrect toe in settings can damage tires very quickly The Work Instructions and SRT reflect the toe in adjustment step of the recall IMPORTANT FL268A B F and G are superseded by this recall and should no longer be performed All work and claims must be for FL383A D NOTE ServicePro Service Advisor must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed Also check for a completion sticker prior to beginning work Contact the Warranty Campaigns Department at 800 547 0712 from 7 30 a m to 4 30 p m Pacific Time Monday through Friday e mail address WarrantyCampaigns Freightliner com or the Customer Assistance
4. A DaimlerChrysler Company Recall Campaign November 2001 FL383A D NHTSA 00V 246 001 Subject TRW Ball Stud and Socket Assemblies Expanded Tie Rod Ends MODELS AFFECTED Specific Freightliner Century Class FLD FLN and Argosy vehicles Sterling A Line L Line and Acterra vehicles and Freightliner Custom Chassis MT 45 MT 55 FS 65 and RV chassis manufactured from the second week of June 1999 through the third week of November 1999 and from the third week of April 2000 through the first week of June 2000 GENERAL INFORMATION Freightliner LLC has been informed by TRW Automotive that additional shipments of ball stud and socket assemblies have the defect addressed by Recall FL268A U Vehicles that have not had the earlier recall performed will have the defect addressed under FL383A D FL268A B F and G are superseded by this recall All work will be done under FL383A D from this point forward The ball stud and socket assemblies on certain tie rods may contain bearing surfaces that have a less than specified case depth and or hardness These ball stud and socket assemblies may wear out prematurely resulting in a separation of the ball stud from the socket This may cause a full or partial loss of steering control and possible vehicle crash without prior warning The modification consists of replacing the affected ball stud and socket assemblies with assemblies of a different design WORK INSTRUCTIONS Please refer to the
5. Center at 800 385 4357 outside normal business hours if you have any questions or need additional information To return excess kit inventory related to this campaign U S dealers must submit a Parts Authorization Return PAR to the Memphis PDC and Canadian dealers must submit a PAR to their facing PDC All kits must be in resalable condition PAR requests must include the original purchase invoice number The letter notifying vehicle owners is included for your reference Page 2 A DaimlerChrysler Company Recall Campaign November 2001 FL383A D NHTSA 00V 246 001 Please note that the National Traffic and Motor Vehicle Safety Act as amended 49 USC requires the owner s vehicle s be corrected within a reasonable time after parts are available to you The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time However circumstances of a particular situation may reduce the 60 day period Failure to repair a vehicle within a reasonable time can result in either the obligation to a replace the vehicle with an identical or reasonably equivalent vehicle without charge or b refund the purchase price in full less a reasonable allowance for depreciation The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed Also any lessor is required to send a copy of the recall notification to the lessee Finally
6. OTE The cross tube has right hand threads on the right side of the vehicle and left hand threads on the left side of the vehicle 1 Use the thread count as a guide and install the tie rod ends in the threaded cross tube ends to the approxi mate depth marked during the tie rod assembly removal Both tie rod ends must be installed in the cross tube deeper than the end of the cross tube slot See Fig 5 09 11 2000 E 461795 09 07 2000 n 461796 A Tap on tie rod end to loosen and remove Fig 2 Loosen the Bolts and Nuts on the Cross Tube Clamp 1 Tie Rod Arm 2 Tie Rod End Fig 1 Tie Rod End and Tie Rod Arm Page 6 FREIGHTLINER 12 12 2000 461797a A mune Recall Campaign November 2001 FL383A D NHTSA 00V 246 001 09 07 2000 461798 Fig 4 Remove the Threaded Tie Rod End from the Cross Tube Count and record the number of exposed threads before removing from cross tube Tube Slot 3 Tie Rod End Cross Tube 2 Fig 3 Bottom View of Tie Rod End and Cross Tube Check that the tab on the clamp is firmly seated against the end of the cross tube See Fig 6 INSTALLING THE TIE ROD ASSEMBLY ON THE AXLE 1 2 3 Clean the tie rod arm taper hole Connect the tie rod ends to the tie rod arms Push the threaded tie rod end through the tie rod arm hole See Fig 7 Install new nuts on the tie rod ends and tighten the nuts to one of the following torque specifications based on the size of the n
7. bout 18 inches 46 cm above the handle of the vehicle Write in the recall number and attach the completion sticker Form WAR260 provided in the recall kit 12 12 2000 f461801a A Tie rod end is installed past the cross tube slot 1 Tube Slot 3 Tie Rod End 2 Cross Tube 09 11 2000 1461803 Tab is to be firmly seated against the end of the cross tube Fig 5 Bottom View of Tie Rod End and Cross Tube Threaded Tie Rod 3 Cross Tube End 4 Bolt and Nut Clamp Fig 6 Cross Tube Clamp Page 8 A DaimlerChrysler Company Recall Campaign November 2001 FL383A D NHTSA 00V 246 001 12 12 2000 lt f461804a 1 Threaded Tie Rod End 2 Tie Rod Arm 3 Ball Stud Cover Fig 7 Tie Rod Arm Page 9
8. nd socket assemblies on certain tie rods may contain bearing surfaces that have a less than specified case depth and or hardness These ball stud and socket assemblies may wear out prematurely resulting in a separation of the ball stud from the socket This may cause a full or partial loss of steering control and possible vehicle crash without prior warning The modification consists of replacing the affected ball stud and socket assemblies with assemblies of a different design Repair kits are now available for authorized dealers to order Contact your authorized dealer to arrange to have your vehicle s modified and to assure that parts are available at the dealer When you contact your dealer refer to campaign number FL383A D Once kit s are received at the dealership the recall will take approximately two hours and will be performed at no charge to you IMPORTANT When the recall has been completed please ensure that a sticker has been affixed to your vehicle referencing FL383A D If you do not own the vehicle s that corresponds to the identification number s which appears on the Recall Notification please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner If you have leased this vehicle please make sure this notification is immediately forwarded to the lessee If you are not able to have the defect remedied without charge and within a rea
9. od arms on both sides of the axle A WARNING Always support the tie rod assembly so that it does not fall and cause personal injury or become damaged when separated from the tie rod arms 3 Disconnect the tie rod assembly from the tie rod arms The use of a tie rod end puller is recommended Page 5 A DaimlerChrysler Company FREIGHTLINER Recall Campaign nn November 2001 FL383A D NHTSA 00V 246 001 Do not heat the arm to remove the tie rod assembly Doing so may damage the parts Loss of steering control may result possibly causing personal injury or property damage 4 If necessary tap on the tie rod end to loosen it from the tie rod arm See Fig 1 REMOVING THE TIE ROD END FROM THE CROSS TUBE 1 Loosen the bolts and the nuts on the cross tube clamps See Fig 2 2 Mark the installed position of each tie rod end and count and record the number of threads that appear outside of the cross tube See Fig 3 Do not remove clamps that are welded to the cross tube Removing welded clamps may damage the cross tube Loss of steering control may result possibly causing personal injury or property damage If welds are broken replace the cross tube 3 Remove the threaded tie rod ends from the cross tube See Fig 4 4 Inspect the cross tube for damage and replace if necessary INSTALLING THE TIE ROD ENDS IN THE CROSS TUBE A CAUTION Do not bend weld or heat front axle components Doing so will damage the parts N
10. sonable time which is not longer than 60 days after you tender the vehicle for repair please contact the Warranty Campaigns Department at 800 547 0712 7 30 a m to 4 30 p m Pacific Time Monday through Friday e mail address WarrantyCampaigns Freightliner com or the Customer Assistance Center at 800 FTL HELP after normal business hours You may also wish to notify the Administrator National Highway Traffic Safety Administration 400 7th Street S W Washington D C 20590 or phone 888 327 4236 If your vehicle is involved in the Canadian portion you may notify the Manager Recall and Public Compliance Road and Motor Vehicle Traffic Safety Branch Transport Canada Ottawa Ontario or phone 613 993 9851 We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety WARRANTY CAMPAIGNS DEPARTMENT Enclosure Page 4 A DaimlerChrysler Company Recall Campaign November 2001 FL383A D NHTSA 00V 246 001 Work Instructions Subject TRW Ball Stud and Socket Assemblies Expanded MODELS AFFECTED Specific Freightliner Century Class FLD FLN and Argosy vehicles Sterling A Line L Line and Acterra vehicles and Freightliner Custom Chassis MT 45 MT 55 FS 65 and RV chassis manufactured from the second week of June 1999 through the third week of November 1999 and from the third week of April 2000 through the first week of June 2000 Before performing the recall
11. the Act states that a remedy need not be provided without charge if the vehicle was bought by the first purchaser more than ten 10 calendar years before notice is given WARRANTY CAMPAIGNS DEPARTMENT Page 3 FREIGHTLINER LLC Recall Campaign ET November 2001 FL383A D NHTSA 00V 246 001 Copy of Letter to Owner Subject TRW Ball Stud and Socket Assemblies Expanded Tie Rod Ends This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and the Canadian Motor Vehicles Safety Act Freightliner LLC on behalf of its Freightliner Trucks Division and its wholly owned subsidiaries Sterling Truck Corporation and Freightliner Custom Chassis Corporation has determined that a defect which relates to motor vehicle safety exists on specific Freightliner Century Class FLD FLN and Argosy vehicles Sterling A Line L Line and Acterra vehicles and Freightliner Custom Chassis MT 45 MT 55 FS 65 and RV chassis manufactured from the second week of June 1999 through the third week of November 1999 and from the third week of April 2000 through the first week of June 2000 TRW Automotive has informed Freightliner LLC of additional shipments of suspect ball stud and socket assemblies used in some tie rods For safety reasons this new information requires Freightliner to recall certain vehicles included in recall FL268A U and to expand the number of vehicles involved The ball stud a
12. ut 7 8 14 160 to 300 Ibf ft 217 to 406 N m e 1 14 250 to 450 Ibf ft 339 to 610 N m 1 1 8 12 350 to 650 Ibf ft 475 to 881 N m e 1 1 4 12 500 to 675 Ibf ft 678 to 915 N m Install new cotter pins If necessary tighten the locknut until the holes are aligned Do not loosen the nut to install the cotter pin Apply torque seal OGP F900WHITE to the threads nut and cotter pin where they intersect Lubricate the sockets through the zerk fitting until you can see grease coming out of the seal Page 7 A DaimlerChrysler Company FREIGHTLINER Recall Campaign nn November 2001 FL383A D NHTSA 00V 246 001 ADJUSTING THE TOE IN 1 Adjust the toe in For instructions see the applicable service workshop manual in Table 3 Vehicle Service workshop Manual Section Subject aena acera Workshop Manual 38 00 140 fgosy Contry Class Tucks Workshop Maral 38 00 150 Business Gass Business Class Tucks Service Manual 38 00 140 Century Gis Century Class Trucks Workshop Manual 3300 150 Recreational Recreational Vehicle Chassis Workshop Vehicle Manual School Bus School Bus Chassis Workshop Manual Walk In Van Walk In Van Chassis Workshop Manual Table 3 Toe In Adjustment Procedures Apply torque seal OGP F9OOWHITE to the cross tube clamp bolt and nut Clean a spot on the base completion label Form WAR259 The base label is usually located on passenger side door jamb a
Download Pdf Manuals
Related Search