- Siemens
Contents
1. Made by Siemens XXXX related product name What do you see as the most suitable INFO ICB EM_ 040831 _MEA DOG PAG 2 1 product availability roadmap product portfolio a Platforms I Hipath 3000 v4 0 On SEBA updated Hipath 3000 v4 0 documents are made available topics material list spares feature description Manager C administration available for downloading New brochure data sheet HiPath 3000 and HiPath 5000 networked communications solutions for medium sized companies waw siemens com hipath NARREN nn Il Hipath 1220 Hipath 1220 Marketing Toolbox CD s German and English containing all advertising material samples photos texts If you would like to receive a copy simply forward a request via e mail to plm_ho_mea be siemens com 4 Siemens AG HiPath 1220 Siemens AG Fie Et en Favorites Took Hep Ge Hipath 1220 on the internet Links jii Faces_homel 1 29 www siemens com small and medium mn ae Enterprise Hater HePatk AO Pae Leren O B D D moi EL hiipii semer coming pepe pek Jordi Duo 12 DSP Sr rd EDT eck _sid PDO GAO SIEMENS moan Sie Cordes Lit HiPaih 1720 Seall syabenn big benais With HiPath 1390 the entire world of SON communication is al yoursingertios Call female irss party tanfaranea areal the ceevaniense of speed dialing or call pickup all of l2. It is planned to release this se up vs HiPath 3000 separately depending on the release of the CSP and CallBridge DX with Windows 2003 Server INFO ICB EM_040831_MEA DOC PAG 9 5 plug in modules MPPI EXMR overview HiPath 3000 500 Hicom 150E office Hicom F SP n gt a coh Sy a as ot SP PP DE ND Sus Ss S MPPI Module plug in EN OS OS D cute ee MPPI Module cable ER AM Module Mn nl ER van oo nn D 2 PA LAMR Modue nm EGAR Module description AM Module greeting message 24 sec MoH 32 sec remote recordable UAMR Module greeting message day 90 sec night 90 sec MOH 60 sec audio input for self recording volume for greeting and night message adjustable via DI MF menu MPPI Module MoH 32 sec You can choose one of our 75 royalty free music titles combined with hold on messages in your favourite language s Please contact us for further information UAM Module greeting message day 90 sec night 90 sec MoH 60 sec audio input for self recording See also Product info binder CD Rom and or SEBA for extra info Also take note that some items will get a new pricing as of 01 10 2004 INFO ICB EM_040831_MEA DOC PAG 10 6 Hotel solutions roadmap HiPath Hospitality Service Center Product Roadmap Phase out M 4 HiPath Hotel Entry M4 11 03 M4 04 04 M5 09 07 2003 2004 2005 2006 Phase in M 2 M2 Light 1
3. key to 822 3030 extensions e g can extension 22 appear via LED status LED on al connected 822 3030 extensions A No only KS limitations 1120 4 1130 50 8 1190 24 Q Hipath 1100 vs power failure provisions A 2 first circuits of each expansion boards can be applied in order to support the power failure reqs See service manual par Protective Power Outage Relays Each external analog line on the EB 202 204 206 210 modules features a relay that forwards the line to the first two extension slots on each EB module in the event of a power outage INFO ICB EM_040831_MEA DOC PAG 16 Q Hipath 3000 Can we use repeaters on Cordless Office Base Stations BS3 x A No the repeator units are only applicable in a consumer single base station Gigaset configuration not supported in combination with Cordless Office Base Stations Q what about analog trunk analog trunk connections on Hipath 3000v4 0 in case of e g transferring an incoming analog trunk call to an external destination over an analog trunk interface or in case during a conference only external destinations connected via analog trunks remain connected A The user setting up the conference can individually disconnect stations from the conference or release the conference entirely In addition the user can also exit the conference without terminating it even if the conference includes external stations trunk to trunk conference If i
4. v5 1 Contact your service partner within the organisation to get some more details on the tackled issues INFO ICB EM_040831_MEA DOC PAG 17 5 Training Belgian Tl sessions A INTRODUCTION COURSES TO HIPATH 3000 AND HIPATH 4000 1 BASIC KNOWLEDGE HIPATH 3000 EHIPIBAKNS e Duration 1 day 20 09 2004 e Price 320 00 participant Language English course language can be adapted in function of the mother tongue of the participants Contents Overview of the Hipath 3000 platforms and components Target group New sales people service technicians back office sales support employees call center agents secretaries 2 INTRODUCTION TO APPLICATIONS ON HIPATH 3000 EHIPIINAPS e Duration 2 days 21 amp 22 09 2004 e Price 640 00 participant Language English course language can be adapted in function of the mother tongue of the participants Contents Presentation of the Hipath 3000 solutions and applications Target group New sales people service technicians back office sales support employees call center agents secretaries 3 INTRODUCTION TO HIPATH 4000 AND APPLICATIONS EHIPIINTRS e Duration 3 days 13 15 10 2004 e Price 960 00 participant Language English course language can be adapted in function of the mother tongue of the participants Contents Overview of the Hipath 4000 range systems functions interfaces and applications Target group New sales peo
5. 0 04 M3 Light 12 04 M2 Pro 01 05 Nene eS HHSC V2 0 Mini Solutions for the hospitality industry Hospitality Applications 9 Aug 04 page 6 as indicated above Hipath Hotel standard Caracas Inn V4 0 and Hipath Hotel Advanced Caracas Link v4 2 are scheduled for Phase out end 2004 Successor product will be based on the HHSC Hipath Hotel Service Centre preliminary product info was already given in a former info note as well as during the Partner event 05 2004 in Cairo 7 Enterasys data components Secure network solutions Have a look on SEBA Enterasys folder especially the newly added pdf handout on secure networks is a nice thing to handover to your customers It shows the effort Siemens and Enterasys are putting into the convergence story Matrix C2 Ready to Sell and Drive Revenue The Matrix C2 promises to be a significant revenue generator for Enterasys as it delivers scalable 10 100 1000 performance and a rich feature set including Secure Networks ready capabilities all in a flexible cost effective stackable switch Compare the Matrix C2 with other vendors offerings and your customers will have a new preferred alternative for their edge deployments You can place orders now for the new advanced gigabit stackable Matrix C2 the 24 port 10 100 1000 model will start shipping soon 8 CallBridge for data new TF PST LM Nr Description L30220 F600 H165 allBridas for Data INFO
6. 3 0 as a VPN gateway country specific e Secure administration via SSL TLS Secure data transfer using IPSec ESP Tunnel mode encapsulation Key management with IKE protocol and Diffie Hellmann groups 1 2 and 5 Symmetric encryption algorithms DES 3DES and AES HMAC algorithms HMAC MD5 and HMAC SHA1 Public key algorithms DSA and RSA Authentication by means of pre shared keys or X 509v3 certificates Setup of an individual PKI by the integrated Light Weight Certification Authority Connectivity of teleworkers with VPN client Safenet Sentinel 2 ComAssistant a new CTI application to be included in the portfolio Have a look at SEBA TEMP info for preliminary product info 3 SBL v2 0 TBL v5 x changed hardware configurations See SEBA SBL v2 0 for an updated material configurations overview 4 Hipath ProCenter Agile Sales Push action more details see annex In order to give an overview on the functionality of the Call Director optional IVR application sw on the Hipath ProCenter Agile a presentation on the Call Director is loaded on SEBA Agile v6 0 vs Windows 2003 It is planned to release Windows 2003 Server with HiPath ProCenter Agile V6 0 SMR A also HiPath ProCenter V5 1 SMR C Please consider that we support in the first step only HiPath 4000 vs Windows 2003 We cannot support immediately Hicom 300 CallBridge V4 1 is not released with Windows 2003 Server nor HiPath 3000 vs Windows 2003
7. From Attn Copy Date Ref Sub ICB EM MPP1 e mail plm_ho_mea be siemens com Distribution list J De Vooght JP Wattiaux K Jansen G Theuwissen K Verspecht N Cras W Lochs W Verwilt J De Keuster L De Wilde K Jacobs B Manteleers P Hellin M Duro Gonzales R Van der Stockt B Colle C Kemps P Soontjens P Lintermans J Dierckx JL Devisscher Vercouillie P Van den Broeck Y Siperius Thursday 26 August 2004 Info ICB EM_040831 doc Sales circular Info note 08 2004 Office systems amp applications Colleagues Please find below in brief some info vs the following issues 1 Product availability roadmap product portfolio a Communication platform i Hipath 3000 li Hipath 1220 iii Hipath 1100 b Workpoints c Applications 2 Sales support 3 4 SEBA Partner Extranet Miscellaneous 5 Training Please distribute related info to portfolio related colleagues INFO ICB EM_040831_MEA DOC PAG 1 Important Question FEEDBACK required was requested before august 20th_ A number of our products are manufactured now in Brasil Current delivered material and related labels are making reference to given situation We recommended to alter related customer info with phrases such as HiPath XXXX Developed Designed and Produced under German Quality Standards Qualified according to German standards DIN ISO xyz CE Nr xy VDE Norm
8. ICB EM_040831_MEA DOC PAG 11 9 Hipath FM fault management HiPath Fault Management V2 0 reached M43 1 phase out successor version V3 0 10 SimplyPhone demo test software A SimplyPhone 1 party demo software is available The testkey for SimplyPhone for Outlook v3 1 1st party is 712345 and will run 90 days Please find the registration procedure on SEBA 11 Update vs Standard Base server ref application platforms See annex on SEBA for an overview on per application the to be aplied platform 2 Sales support E Doku Server ICN EN s single point of documentation the E Doku Server E Doku is the server which provides all officially released technical product documentation for EN products like Data Sheets User Guides Service and Administrator documentation in formats for online reading HTML as well as in download packages for offline reading or printing PDF You can access this Server with lt https netinfo2 icn siemens de edoku3 gt INFO ICB EM_040831_MEA DOC PAG 12 3 Hipath Partner Net SEBA https enterprise partnernet icn siemens com You can reach the Siemens Enterprise Business Area via the following link See table below for an overview on the updates carried out since July 2004 Hipath 3000 v4 0 technical info PNTI en material list spare parts en Hipath 3000 v4 0 data sheet iss5 en _ opt
9. a remote telephone DTMF code See also Q amp A CLIP HiPath 1100 systems are capable of receiving Caller ID information through FSK and DIMF protocols over analog trunk lines This service must be activated by the local carrier on related trunk lines gt In programming mode a selection has to be made vs the type of protocol O CLIP Disabled 1 DTMF Brazil 3 FSK ETSI 4 FSK2 Bellcore Data transmission with a ring 5 FSK8 Bellcore Data transmission without a ring When the system receives an incoming call with caller ID the extension configured to use this feature receives and displays the caller s data if the telephone has a display For example e F2020 e Gigaset 4010 The telephone must have an external power supply and comply with the appropriate regulations Fax DID module DID In this mode of operation the module detects extensions or digits dialed mode and then transfers the call accordingly When an external call is answered a greeting announcement is played to guide the caller An example of a recorded announcement would be You have reached Siemens Dial the extension number you would like to reach 22 for Sales Department or 23 for TechnicalSupport If no valid MF signal is detected within 10 seconds of the greeting announcement a second announcement will be played and the call will be transferred to an Attendant b Hipath 1100 documentation With effect from 1 Septe
10. and for CUA705 L30250 F600 A705 ZU4 optiPoint 500 economy basic standard advance optiPoint 600 office Stand for optiPoint key module optiPoint CUA706 L30250 F600 A706 ZU4 Signature MIE Stand for optiPoint display module CUA707 L30250 F600 A707 ZU4 c Applications 1 HG1500 v3 0 Summary HiPath HG1500 v3 0 for HiPath 3000 Integrated IP Gateway IP Solution for e HiPath 3300 3350 e HiPath 3500 3550 e HiPath 3700 3750 e Enables CorNet IP Networking e Easy Access to Centralised Applications with HiPath Features e Supports Remote Teleworker Access to Voice and Data Over IP Bandwidth on demand for LAN WAN Access e Intelligent Call Handling via 1st and 3rd party TAPI and CSTA Integrated Firewall The HG1500 v3 is the successor to the HG1500 v2 0 and is supported on the HiPath 3000 v3 0 and v4 0 It can also interwork with an HG1500 v2 0 INFO ICB EM_040831_MEA DOC PAG 8 HiPath HG 1500 v3 0 key benefits e More voice B channels for your money 33x0 35x0 via new optional expansion module to maximum 16 voice B channels per card e Less slots required per system e Better voice quality lower delays and support of the G 729A AB codec e New web based serviceability The new hardware allows further enhancements later e More voice B channels for your money 37x0 e New encryption module to allow integrated VPN security country specific Highlights of the HiPath HG 1500 V
11. cluding applicable streetprices amp estimated yearly sales volume in your country in case you would like to have this unit introduced into yr country feedback to be forwarded before august 25 No feedback no market intro initial input request was already issued august 5 Wireless LAN devices On SEBA we have stored info on the optiPoint WL WL1 devices Given units are will be introduced on a country amp project specific basis For specific info on these units contact product management INFO ICB EM_040831_MEA DOC PAG 7 4 Stand for OptiPoint series The optiPoint stand provides physical stability for the optiPoint IP phones especially when thicker LAN cables are in use The optiPoint stand can be attached directly under the phone module and increases the distance between desk and phone Due to this the bend radius of the LAN cable will be increased The optiPoint stand is recommended when heavy booted CAT 6 and CAT 7 cables are in use Stands are available for the followed listed devices optiPoint 410 500 entry optiPoint 410 economy standard advance optiPoint 500 economy basic standard advance optiPoint 600 office optiPoint key module optiPoint signature module optiPoint display module Marketing structure int market ITEM No Feature No Category TKZ Stand for optipoint 410 500 entry CUA704 L30250 F600 A704 ZU4 optiPoint 410 economy standard advance St
12. fr TEMP info v2 0 White Paper real time IP systems en X _ White Paper mobile office en X White Paper WLAN en x IP phone comparison vs Alcatel amp Cisco X Wireless LAN devices optiPoint WL WL1 data sheet en x optiPoint WLAN v1 0 presentation IN HO 040806 mea en x IN HO 040830 mea en x Enterasys data components _ sales circular secure networks en x _ questions amp answers vs secured networks en X XPC v2 0 data sheet XPC v2 0 fr _ description guide en X _ administration manual en Hotel solutions Hipath Hotel Advanced v4 2 akabam PNTI X HHSC Hipath Hotel Service Centre v1 1 en sales info amp short overview x link to hotel internet page x brochure X SBL v2 0 _ sales info short description feature list en X product presentation en INFO ICB EM_040831_MEA DOC PAG 14 TBL v5 x sales info short description en product presentation x In case 1 or more above refered to documents arent accessible contact Mr Guy Vermetten 4 Miscellaneous a questions amp answers Q amp A Q what about entrance telephones vs Hipath 1220 how to interconnect loudspeaker micro ringer pushbutton door units on Hipath 1220 A Entrance telephones can easily be answered from an optiPoint 500 a standard analog telephone or an ISDN telep
13. he featores that pou would epe in pr feesional spelen are Mere Thre callback Tartan lee example ue ca lb tablit Pre conn ction ag bbir ai pour Called parts available apen P nal remote control of Pe phone Sy te enables a eee nets of dfe opang 1 be Seeded hut OWING YOU greater etdim TOU tan progam Call Sora din br rou cae Peouge ht d b ariii The taal detail iron means Tat poy hiet an deere of communication COSTS OE all imgs An Gedy use cal d tail maar Gees des Fat art used io assign telephone changes according to proksi Cal change limits or call charge accounts can also be setup Updo 1 500 recoeds cam be saved dor hachee pumoses and eed at any tiene You alsn home the opion of garding eight lerend dieect unk acess wih dened and allowed lists Speri numbers such as pense Digg numbers formers cam be backed INFO ICB EM_040831_MEA DOC PAG 3 Hipath 1220 v1 2 new sw release Planed features and improvements see input request former Info note issue 07 2004 System Enhancement of the LCR spreadsheet size Automatic fallback to default carrier if LCR selected carrier is busy not available Temporary designation of an MSN for an outgoing call Night service on off by one optiPoint Key Press optional password for night service Several programmable AUL Keys 8 per optiPoint Up to 8 procedure keys per optiPoint External dial tone after hook off if Direct trunk access is activated Timeout fo
14. hone and the door opener can also be activated They are connected up via any a b port and configured accordingly using the HiPath 1220 manager The following module is available for connecting the HiPath 1220 V1 1 system with an entrance telephone TFE Entrance telephone adaptor box without amplifier S30817 K930 A300 to FTZ123 To connect to the entrance telephone adapter box the following entrance telephones were tested with the appropriate amplifiers Ritto No 5751 Siedle No TML511 Note the entrance telephone adapter with amplifier TFE S S30817 Q936 A is not supported by HiPath 1220 V1 1 A new adapter with amplifier is currently being developed targeted Q3 2004 In addition newer bus entrance telephone systems can be connected via the relevant interface modules Siedle DCA650 to an a b port on the HiPath 1220 system HiPath 1220 sees these interface modules as normal analog telephones The door opener is controlled via DIMF code Additional information and sources can be obtained from the manufacturer Siedle www siedle de lt http www siedle de gt Q what about arabic prompts on TeleButler amp S Butler A Arabic Saudi Arabia speech files are supported on TeleButler as of SP2 on S Butler 2 0 as of SP1 INFO ICB EM_ 040831 _MEA DOG PAG 15 Q is it possible on Hipath 1100 to make a reservation for an external trunk line E g in case at initial call set up all trunks are busy the mome
15. iClient 130 attendant flyer en optiClient attendant v6 0 product guide uk en feature description issue 07 2004 en _ Manager C administration info issue 08 2004 xX XK X X Hipath 1100 v5 1 key phone manual fr operator manual fr administrator manual fr profiset 3030 instruction manual en fr Hipath 1220 X XK X X accounting manager application manual en X administration manual en X He a elis user manual Sida X optiPoint 410 admin manual en DSM manual en _ stand circular en X sales info x mailing IP en x DAKS Sales info en x offer text fr x components list akabam en x Hipath FM Sales info en x Data sheet en INFO ICB EM_040831_MEA DOC PAG 13 HG1500 v3 0 s1 technical description HG1500 v3 0 X AP 1120 product guide uk en x AP 1120 data sheet 08 2004 en ProCenter Agile v6 0 product presentation call director application IVR en Sales push action MEA 040803 X frequently asked questions FAQ XMU 040803 x product presentation fr x offer text en fr X Hipath AM data sheet
16. ific module Remote programming via a standard modem connection can be seen as a typical scenario ii via DTMF telephone With this remote configuration feature you can configure the HiPath 1100 remotely with an MF telephone In order to alter the data base settions in this way the Remote Configuration must be enabled and we have to transfer the control of the HiPath 1100 to the remote programmer The remote programmer has to enter the system password using an MF telephone wait for a confirmation tone to indicate that the password was accepted To set the required configuration proceed as if the remote telephone was directly connected to the system Q Analog Clip on Hipath 1100 do we have to take in account some limitations vs the number of analog trunks with CLIP protocol that can be supported indicate per system type the applicable values A onthe Hipath 1120 all 6 1130 all 14 1150 all 16 1190 only 16 Q there is no extra hardware required on Hipath 1100 in case the Clip functionality has to be made operational is this correct A Yes Q Hipath 1100 BLF DSS function on key telephones the feature buttons on the E822 P3030 can all be used to display the operational mode resp Free Busy of a via data base programming assigned external trunk line or internal extension A OK Q Hipath 1100 is there a limitation on the number of times a given internal extension can be assigned as BLF DSS
17. lease note the special bundle reference number and pricing for optiPoint 410 standard display L30250 F600 A634 module arctic optiPoint 410 standard display L30250 F600 A635 module manganese INFO ICB EM_040831_MEA DOC PAG 6 3 optiPoint 600 SIP rr Over the last month CT Labs TESTING REPORT Siemens optiPoint 600 office SIP performed an independent test of the new optiPoint 600 office SIP phone The outstanding results of the test highlight the competitive advantages of the product There is also praise of the product documentation Please see the executive summary on SEBA Aueust 2004 4 Wireless Phones Gigaset S200 ISDN to be released targetted M3 11 2004 The Gigaset S200 professional ISDN is a DECT phone connected to HiPath 3000 4000 via ISDN interface Gigaset S200 professional ISDN includes Gigaset S200 professional ISDN base station and handset Gigaset S2 professional Gigaset S200 ISDN can be provided connected to all HiPath 3000 4000 and DECT countries especially on Hipath 3000 configs with no ISDN trunking we can use the by default equipped SO circuits on Hipath 33x0 35x0 to interface the cordless unit S200 ISDN low cost solution high functionality new Features ISDN network features e g CLIP time synchronisation SMS towards optiPoint terminals Arrange your feedback to product mangement in
18. mber the pricing for the HiPath 1100 documentation will be changed in sales regions where HiPath 1100 has already been introduced These pricing changes result from the TKZ harmonization within HiPath 1100 The following ordering position is affected by the pricing change PST LM No Description new BP in Euro prev BP in Euro Documentation multi Lang A31003 K1250 B800 19 package for HiPath 1100 5 00 EUR 15 30 EUR The following ordering position is affected by changes to the corresponding TKZ PST LM No Description newTKZ prev TKZ A31003 K1250 B800 19 Documentation multi Lang EL4 EL2 package for HiPath 1100 note multi lingual doc on CD is standard delivered with basic Hipath 1100 system INFO ICB EM_ 040831 _MEA DOG PAG 5 c 1100 Hipath 1100 ADSL module subject to export restrictions Due to the fact that the ADSL module is subject to export restrictions given module and related services are country specific Check with Product Management d Volume packs basic systems Hipath 1100 proposal Volume Pack v5 1 parts description systems ZH1120S51 V024 24 HiPath 1120 V 5 1 Box IM with PSU 230V 2CO 4abcd 4ab 24 ZH1130S51 V020 20 HiPath 1130 V 5 1 Box IM with PSU 2 CO 8abcd 2 ab 20 ZH1150S51 V012 12 HiPath 1150 V 5 1 Box IM with PSU 2 CO 8 abcd 2 ab 12 ZH1190FS51 V004 4 HiPath 1190 V 5 1 Bo
19. nt a trunk line comes free it will be assigned to a user having activated the line booking how is this booked line signalled to the user what in case the related line booking user doesn t answer take the booked trunk line A On Hipath 1100 we support the line booking reservation facility this feature and works like that For example the trunk 852 is busy Extension A tries to seize the trunk 852 Extension A hears a busy tone and after 10s hears a positive tone that indicates that this trunks is reserved When the trunk 852 becomes free the extension A will be assigned with a recall tone if the extension A answers this call it will receives the external dial tone from the trunk 852 If the extension A does not answer in 30s the reservation is automatically reset Q what are the remote programming possibilities on Hipath 1100 systems A remote programming can be supported either by means of the i Hipath 1100 System Manager or via ii a DTMF phone il On Hipath 1100 we support the HiPath 1100 System Manager is an administration software designed for programming HiPath 1100 systems quickly and easily by means of a graphical interface without the need to know programming codes The HiPath 1100 System Manager can access the system locally through a V 24 serial interface or remotely via LAN that is as long as a network PC is connected online to the HiPath 1100 via a serial interface or an ADSL country spec
20. nternal stations still remain in the conference the new conference leader is the user who has been in the conference the longest If only external stations remain in the conference and no backward release criterion is present on loop start trunks a timer Time until warning tone in main station interface transit con is started The default time is 5 minutes When this timer expires the remaining stations receive a warning tone and the conference is disconnected after default 10 seconds This timer Time from warning tone until release is variable from 0 to 42 min f you have at least 1 SO trunk in the set up you will not run into this problem Q Next Level announcement devices multi port memory capacity A The ZC107033 3001 unit has 4 minutes memory capacity integrated It is a total memory capacity for the unit not for one port We can apply a Smart Media Card with 1 hour memory capacity but you could also use any other usual Smart Media Card for further memory capacity The NEXT LEVEL ADVANCED ZC 107033 3002 already has the Smart Media Card with 1 hour memory capacity integrated Q Can we run Tapi 170 v2 0 in combination with a Windows 2003 server platform A TAPI 170 V2 0 Build 43 supports Windows 2003 in a HiPath 3000 Stand alone configuration only b service notes info vs new software releases New software released recently on HG1500 v3 0 Hipath AP1120 v4 0 Hipath 1100
21. per deelnemer Doelstellingen De medewerker bewust maken van het professionalisme nodig om de potenti le of bestaande klanten te contacteren Technieken aanreiken en inoefenen om hoog te scoren in het telefonisch verkopen Doelgroep Elke medewerker die via de telefoon producten of diensten verkoopt of promoot evenals elke medewerker die nieuwe bestellingen wil binnenhalen Inhoud Praktijkgerichte actieve en interactieve sessie waar continu geoefend wordt via telefoon INFO ICB EM 040831 _MEA DOC PAG 19 4 FR TELEVENTE FXXPITSALS e Dur e 1 jour 22 10 2004 e Prix 320 00 par participant Objectif Faire prendre conscience au collaborateur du professionnallisme n cessaire pour contacter des clients potentiels ou existants Enseigner et apprendre par la pratique des techniques pour enregistrer des scores lev s dans la vente par t l phone Groupe cible Chaque collaborateur qui vend ou assure la promotion par t l phone de produits ou de services ainsi que les collaborateurs qui veulent enregister de nouvelles commandes Contenu Session active et interactive ax e sur la pratique incluant une s rie d exercices au t l phone INFO ICB EM_ 040831 _MEA DOG PAG 20
22. ple service technicians back office sales support employees call center agents secretaries INFO ICB EM_040831_MEA DOC PAG 18 1 3 B TELEPHONE BEHAVIOUR NL PROFESSIONELE TELEFOONATTITUDE BASIC WXXPIPROFS e Duur 1 dag 27 10 2004 e Prijs 320 00 per deelnemer Doelstellingen De medewerker bewust maken van het belang van telefonische contacten en basistechnieken aanreiken en inoefenen om op professionele wijze klanten of collega s te woord te staan Doelgroep Elke medewerker die regelmatig in telefonisch contact staat of zal staan met prospects klanten leveranciers of interne collega s Inhoud Praktijkgerichte actieve en interactieve sessie waar continu geoefend wordt via telefoon 2 FR ATTITUDE PROFESSIONNELLE AU TELEPHONE MODULE DE BASE FXXPIPROFS e Dur e 1 jour 21 10 2004 e Prix 320 00 par participant Objectif Faire prendre conscience au collaborateur de l importance des contacts t l phoniques et lui apprendre les techniques de base pour r pondre aux interlocuteurs de mani re professionnelle Groupe cible Chaque collaborateur qui a ou aura r guli rement des contacts t l phoniques avec des clients potentiels ou existants des fournisseurs ou des coll gues internes Contenu Session active et interactive ax e sur la pratique incluant une s rie d exercices au t l phone NL TELEVERKOOP NXXPITSALS e Duur 1 dag 28 10 2004 e Prijs 320 00
23. r internal sensor calls Names for call groups Information on FAX Calling machine activity programmable key for optiPoint External External call transfer with secure check Transfer OK Error History Manager Import and export of spread sheets Reworked Basic folder with different Customer password Easy generation of P P numbering plan e g by using an installation wizard First Row fixed by scrolling extension entries Accounting Manager Password protection for Account Data Software Installation New menu point for Standard installation gt Everything Only one Submenu within the Windows Start Menue for all HiPath 1220 In case extra enhancements features should be taken in account as required in your country related info has to be forwarded to product management before sept 15 INFO ICB EM_040831_MEA DOC PAG 4 lli Hipath 1100 the NEW range of analogue systems amp new attractive price setting a functionality issues Caller ID CLIP on an HiPath 1100 systems are capable of receiving Caller ID information Analoa Line through FSK and DTMF protocols over analog lines This service must be g activated by the local carrier Remote Hipath 1100 systems can be programmed making use of the remote i configuration facilities Data base changes can be carried out either via administ ration of the Hipath 1100 system manager e g via modem connection as weel Hipath 1100 as via
24. x IM with PSU ZH1190FRS51 V004 4 HiPath 1190 V 5 1 Rack full 19 with 3 PSU 4 4 ZH1190MS51 VO04 4 HiPath 1190 V 5 1 Box medium with 2 PSU 4 ZH1190MRS51 V004 4 HiPath 1190 V 5 1 Rack medium 19 with 2 PSU 4 In addition to the basic systems volume packages we are also considering volume packs on the peripheral boards most often used types Given peripheral board packs would then also be deliverable from stock gt Please forward to product management the list of peripheral cards as the most frequently used card types on Hipath 1100 max 5 card types and this before sept 15 b Workpoints 1 optiPoint 410 optiPoint 410 This mutli protocol phone CorNet IP H 323 H 225 H245 offers access from within the LAN to all features of the HiPath 3000 Communication Server The phone can be either locally mains powered or via the LAN using a Power Hub or ethernet switch The optiPoint 410 operates in the same way as an optiPoint 500 Therefore current optiPoint 500 users can switch over to the optiPoint 410 seamlessly without having to undergo any special training _ optiPoint 410 HP 4000 V1 0 HP 4000 V2 0 HP 3000 V4 0 HP 3000 V5 0 el entry X oo X X X ooo leconomy eX Xt X E X ooo standard X Xt X X Display Module DSM Xd X X X Self Labelling Key Module SLK xX S E 2 special bundle optiPoint 410 standard DSM module P
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