nortel BCM feature codes on Avaya IP Office
Contents
1. BCM interface P Ring back when free automatic callback F 2 Cancel Ring Again v Very similar to BCM interface x Cancel ringback when free F3 Conference Somewhat similar to BCM interface In IP Conference Office make all calls then enter F3 this will collapse all of the calls into a conference The IP Office conference Me feature is more like the BCM multiparty v conference feature than the BCM three party conference feature F 3 Split Conference None This feature relates to BCM 3 x party conference on specific BCM phone model F4 Call Forward All Calls Similar to BCM interface In IP Office Very similar to BCM interface InIP Forward Unconditional Follow Me To Here is alternative does not forward internal or hunt group Office does not forward internal or feature but can only be used to calls unless administered to do so in hunt group calls unless administered to forward calls to internal destinations If System Administration Forward internal do so in System Administration a call is forwarded through Follow Me is on by default forward hunt group calls Forward internal is on by default To Here from set A to set B the call wil P is off by default Z forward hunt group calls is off by be treated based on the rules for set A If the call is not answered at the default For example the short codes will be Forwarded To extension the call will be based on set A and the call would go to treated based on the Forwarded To set A voicemail exten2. Call Log Autobumping Off x None F816 Callback and Auto Redial 4 x None F818 Call Charge Information Pi x Advice of Charge Available only on certain phone types F819 ONN Blocking None Can be blocked on outgoing routes in System Administration but not by users On i F 819 Cancel ONN Blocking None Can be blocked on outgoing routes in x System Administration but not by users on a call bv call basis F82 Camp On Call Waiting None Could use Transfer but the destination must have a free appearance button F83 Privacy Control Toggle x Private Calls F84 Selective Line Redirection a Short code as destination on an Must be configured in System incoming call route Administration FH84 Cancel Selective Line Redirection x Remove destination short code on Must be configured in System incoming route Administration F85 Do Not Disturb v Very similar to BCM interface v Do not disturb FHSS Cancel Do Not Disturb v Very similar to BCM interface v Cancel do not disturb F86 Background Music x None FH86 Cancel Background Music x None F870 Display Service Mode x None F871 Ringing Service r m Time Profiles Must be configured in System Administration F 871 Cancel Ringing Service Manual m z Time Profiles Must be configured in System Override Administration F872 Restriction Service m Time Profiles Must be configured in System Administration F 872 Cancel Restriction Service Manual ik P Time Profiles Must be configured in System Override Administr
3. investment in Telefonix recommendation of the Avaya IP Office system continues to bear dividends serving our factories offices and mobile sales team to an equally high standard o Our aggressive business plans require shrewd investment in a technology solution that will support the evolution of the business and Telefonix demonstrated a rare understanding of not only the technology but how to apply it to support a rapidly growing multi site operation o Investing in Avaya IP Office when our company was in need has proven to be a very smart business decision coupled with the backup and support of Telefonix who are as Creative in telephony as we are in ballooning o By redesigning our account handling departments into four separate call groups we immediately noticed a difference in the customer service that we were able to give to our clients Since then we have gone from strength to strength expanding our customer teams as much as 70 in one year and with Telefonix maintaining the system for us the system is completely hassle free e Our staff are all Avaya certified e Competitive deals on offer because of our volume of sales e Discounts on support maintenance and subsequent item purchases Contact Us Telefonix Voice amp Data UK 44 01252 333 888 http www telefonix co uk Note Please note that this tab only lists which BCM Features codes are supported on BST and 1100 and 1200 Series IP Phones connected to an IP Off
4. transferred to or must press Complete softkey or directly transfer the call In case of Transfer programmed button or dial F70 direct transfer success message will be again to complete the transfer displayed i Transfer requires a free call appearance different to BCM For example if a set had two call appearances and the user has lone call on hold the second call cannot be transferred since there is no free call appearance F 70 Cancel Transfer x None F71 Link Reach through Code ik Flash hook button Must be assigned to a button in System Administration F72 Timed Release Reach through Code x None F73 Auto Hold On None F 73 Auto Hold Off x None F74 Call Park Somewhat similar to BCM interface park Call Park codes can be selected by the user If not v selected by user then they are based on v the DN of the user parking the call In IP Office F 74 has been added to retrieve a F874 Unpark Call does not exist BCM 7 New features for BST sets on IP Office to P New features for IP sets on IP Office to Unpark Call unpark calls unpark calls F75 Group Call Pickup Somewhat similar to BCM interface Group Call Pickup Group Call Pickup answers a ringing hunt e group call of which the user is a member 7 Does not pickup up
5. Call Us Today To Get Started With Your Nortel Migration 01252 333 888 Telefonix Voice amp Data have installed and maintain Avaya telephone system solutions for every size and type of business Avaya telephone systems since the launch of the IP Office platform We are a fully certified Avaya Partner with more than 2500 Avaya phone system solutions throughout the UK Telefonix Voice amp Data AVAVA SMB expert Avaya business partner specialising in Avaya IP Office telephone systems SMB Expert O a BUSINESSPARTNER Telefonix Voice and Data is one of the test centres for new versions of Avaya IP Office and we have had Nortel handsets running on IP Office since the beta which we were a part of We have put up a complete site for the Nortel BCM to Avaya IP Office migration at http www nortel to avaya co uk e f you have a telecoms problem we ll craft a solution to suit your company e One of the finest demonstration centre in England e Ongoing record of success with Avaya telephone systems as witnessed by these Avaya case studies o We were at our wits end with our phone and contact centre supplier experience and were concerned about the levels of customer service being offered to our customers Luckily we found Telefonix a converged voice and data solutions provider who matched us in hard work creativity and knowledge o We ve been delighted with the technology recommendations that Telefonix have made to us In particular
6. FlashHook 27 Internal Auto 28 Set Hunt GroupN 14 Timer 29 Twinning v Feature is availablegeneral opertions is very similar even though there might be small differences x Feature not available or supported alternatives will be listed if available fas Feature or functionality is available in general but functionality oeprtation and configuration might be very different
7. a chart cada F981 Voice Mail Login Brings user to IP Office Embedded VM or Brings user to IP Office Embedded VM VM Pro different interface no visual VM or VM Pro different interface no visual Y on BSTs y VM on BSTs F982 Voice Mail Operator Settings x Not supported F983 Voicemail Programming x x All done via GUI F984 Call Forward to Voice Mail In VM Pro there is the option to build the required call flow and associate it with a short code F985 Display Voice Mail DN or Skillset x x F986 Transfer to mailbox x x F987 Voice Mail Interrupt x x Not supported F988 Voice Mail Dial by name or directory In VM Pro there is the option to build the required call flow and associate it F989 Record call m P Call Record This feature allows user to record a conversation F NNN Administration and engineering m None features Note The follwing feature can be programmed on M7000 and T7000 Series set on IP Office through F 3 Press F 3 Press More softkey scroll through feature list with softkey or volume bar ther select feature and button 1 Speed Dial 2 Ring Agn Back 3 Conference 4 Call Fwd All 5 Lost No Redial 6 Page Group 7 Voicemail 8 Voice Auto IC 9 Priority Call 10 Transfer 11 Calll Park 12 Group PickUp 13 Direct PickUp 16 Contrast 17 Group Listen 18 Time of Day 19 Call Log 20 Self Administ 21 Account Code 22 ForwardOnBusy 23 ForwardOnNoAnser 24 Pickup 25 Directory 26
8. ation F873 Routing Service m m Time Profiles Must be configured in System Administration F 873 Cancel Routing Service Manual ik P Time Profiles Must be configured in System Override Administration F875 Hospitality Room Alarm x None F 875 Cancel Hospitality Room Alarm x None F876 Hospitality Room Condition x x None F877 Hospitality Desk Alarm x x None F878 Hospitality Desk Room Condition x x None F879 Hospitality Desk Room Occupied x x None F88 Voice Call Deny x x None FH88 Cancel Voice Call Deny x None F897 Malicious Call ID r m Malicious Call Tracing Permission must be configured for the user in System Administration FOxx X Features F981 only In IP Office F981 performs the same F981 only action as F65 Somewhat similar to BCM interface F930 MeetMe Conference Conference Meet Me This feature allows a user to joina __ Provides direct access to a particular specific conference MeetMe bridge MeetMe Conferencing Ul is different land more flexible F960 Find Me Follow Me Handoff Mobile Twinned Call Pickup This short code feature allows the user to pickup a call ringing or connected at the destination of their mobile twinnin 5 sj number This short code can only be used from the primary extension which is being used for the twinning F980 Express Messaging In VM Pro there is the option to build be the required call flow and associate it With
9. ewer Self Administration Must be assigned to a button in System also be used to set all buttons to default options than BST on IP Office interface Administration or to select from a list of features If the No option to scroll through list of user has a login code password defined programmable features then he will be prompted for it before v being allowed to program buttons v In addition users will have the option to program features on button by scrolling through a list of features See below under for a full list of selectable features F 4 Program Personal Set Speed Dialer Very similar to BCM interface Personal directory of IP Office System Administration can add and s m delete entries some user features can add entries e g call log F 501 F 504 Select Language z Language is one aspect of user locale Controlled in System Administration F 510 Time Zone Offset for IP Sets x x None F 520 Park on First Free SWCA x x None F 521 F 536 System Wide Call Appearances x x Call Park appearance buttons F 537 Retrieve Oldest SWCA Call x x None F 538 Retrieve Newest SWCA Call x x None F 550 Silent Monitor x x Call Listen F 6 Select Ring Type Very similar to BCM interface Can also Local to phone therefore phone None Local to phone therefore phone y select ring volume here through the x specific specific volume bar F 7 Select Display Contrast P Very similar to BCM interface r Local to phone therefore phone None Local to phone theref
10. ice 7 0 If a feature is listed as not supported N it does not mean that the feature or similar feature does not exist on IP Office It means simply that the feature can not be used through a Feature Code but the feature could be used through an IP Office Short Code or button Feature Code Feature s Feature code is available to BST users on IP Office Feature code is available for 1100 or 1200 users on IP Office IP Office Feature Equivalent Alternative Supported Notes Supported Notes F HOLD Exclusive Hold x x None F O Key Inquiry v Very similar to BCM interface v Very similar to BCM interface None FAL Program External Autodialer Very similar to BCM interface If the user On 1100 1200 F 1 and F 2 do the Abbreviated Dial Program Must be assigned to a button in System has a login code password defined then same thing Administration or Self Administration z he will be prompted for it before being e allowed to program buttons F 2 Program Internal Autodialer Very similar to BCM interface If the user On 1100 1200 F 1 and F 2 do the Abbreviated Dial Program Must be assigned to a button in System has a login code password defined then same thing Administration or Self Administration v he will be prompted for it before being allowed to program buttons F 3 Program Feature Key Very similar to BCM interface and can Very similar to BCM interface F
11. non hunt group calls to other members of the hunt group F76 Directed Call Pickup v Very similar to BCM interface Call Pickup Extn F77 Call Duration Timer v Very similar to BCM interface x Timer F78 Pause Reach through Code Pause button Must be assigned to a button in System Administration Can only be dialed while making a call cannot be programmed an autodialer dial string F79 Exclusive Hold x None F800 Trunk Answer From Any Station None Call Pickup Any could be used but it is not tied to Night Service and is not estricted to external calls _ F801 Off hook Call Queuing x x Ringing Line Preference P F802 Group Listen v Very similar to BCM interface x Group Listen F 802 Cancel Group Listen v Very similar to BCM interface x Cancel Group Listen F803 Show Time and Date v Very similar to BCM interface Time of Day F804 Dial Tone Detect x None F805 Station Set Test x None F806 Static Time Date x None F 806 Cancel Static Time Date None F807 Ringing Signal Call x x None F808 Long Tones x x None F809 ATA Tones On i Call Waiting Tones Must be configured in System Administration F 809 ATA Tones Off m m Call Waiting Tones Must be configured in System Administration F811 Call Inquiry x None F812 Call Log Very different from BCM interface but Centralized Call Log w most of the same information is available F813 Log It x x None F814 Call Offer Reject x x None DPNSS feature F815 Call Log Autobumping On x None F 815
12. ore phone specific specific F 80 Select Ring Volume v Very similar to BCM interface ie Local to phone therefore phone None Local to phone therefore phone specific specific F 81 Move Line x x None F 82 Select Dialing Option In BCM choice of standard predial or On hook dialing is always equivalent to Enbloc dialing v automatic In IP Office choice of enbloc predial enbloc on predial or enbloc off automatic dial F 84 Auto Call Logging Mode None Most calls are always logged but some r are controlled by centralized Call Log settings in System Administration F 85 Set Call Log Password x x None F 89 Programmed Release Reach through A None Code F 9 Run Stop Reach through Code x x None F 9xx IP Set External Feature Request x x None FO Invoke Speed Dial Very similar to BCM interface System and Personal directories on BST User can use the IP Office Directory some IP Office phones Entry selection On all BST models the user can add a is performed via Dial by Name directory button through F 3 On the two line display phones the user can also v press the call appearance button x intercom and will get a softkey in the display labeled Dir which provide access to the directory User have to use the volume bar to scroll through the entries FL Send Message None FHL Cancel Sent Message None F2 Ring Again p Very similar to
13. sion rules Short codes will be based on the Forwarded To extension Fad Cancel Call Forward All Calls v Very similar to BCM interface v Cancel Call Forward F5 Last Number Redial v Very similar to BCM interface v Last number redial F60 Page General Somewhat similar to BCM interface Page Group i enter a group DN rather than a page af zone F61 Page Internal x x Page Group F62 Page External None Page Group to group of one member x which is an analog port connected to a 34 i F63 Page Internal and External None Page Group to group which includes x x users and an analog port connected to a ard narty sneaker device F64 Line Pool Selection x x None F65 Reply Message Waiting Somewhat similar to BCM interface In IP Somewhat similar to BCM interface Y Office connects to audio Voice Mail no x In IP Office connects to audio Voice isual voice Mail no visual voice F 65 Cancel Received Message x x None F66 Voice Call v Very similar to BCM interface v Dial intercom F67 Save Number Saved Number Redial x x None F68 Restriction Override x x Authorization codes F69 Priority Call Somewhat similar to BCM interface Rings Priority call or Call intrude i a phone that has DND turned on does x not barge in on an active call F70 Transfer Somewhat similar to BCM interface On Transfer softkey is displayed User will Transfer BCM user may press the RIs button to receive option first Consult with party complete a transfer On IP Office user the call is being
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