Operation Manual - SATO - The Leader In Barcode Printing
Contents
1. Light Poor quality labels Use thermal transfer compatible Images stock Poor quality ribbons Use genuine SATO ribbons Low print head energy dark Adjust darkness control ness Low print head pressure Use correct head pressure posi tion Ribbon not matched to label Select better suited carbon rib stock bon Contact your local dealer Low ribbon drive torque Adjust ribbon drive clutch No ribbon movement Foreign material on head Clean head and platen Poor head alignment Align Print Head Excessive print speed Reduce print speed setting Smearing Poor quality labels Select better suited carbon Rib bon Poor quality ribbons Use genuine SATO ribbons Foreign material on head pla Clean head and platen ten Foreign material on labels Use high quality label stock Excessive print head energy Adjust darkness control Excessive print speed Adjust print speed Excessive head pressure Use correct head pressure posi tion No Ribbon Incorrect ribbon core size Use genuine SATO ribbons Movement Loose drive clutch Adjust clutch tension Loose platen drive belt Adjust replace belt No 24 volt output Test power supply and replace if required Loose service screws on Tighten service screws rewind pulley Damaged electronics Replace circuit board 42 CL408e 412e Operation Manual 5 Troubleshooting No Label Loose broken platen drive belt Adjust replace belt Movemen2. oeg 6 S9NIAd02 1VWY04 Ad09 ON SHA ANVIS 909 epou uoee ueeJos 14815 doo 491 GINVWNOO ONILLAS 11150144 30 3oNvISI 4334 0 8 08 0 ON 533 ON SHA ON SHA 1 00 LNI NV319 INnOO dS 1Nn09 Qvi aaa q344 0334 mu INO 0 M31Nn09 3317 WO 0 WO 0 M31NnOO 109 31 009 35834610 0 M31Nn09 GV3H dozysep 4016 3NIT 3411 10 d 583100 3d0N 31 09 N A 103 OLV 409 01 Q3X 4 4084 114 M31oVNVHO ON JW 3HONOI ON 53 0000 0000 136440 aaow ANTY 3Q0W Q3ONVAGV NO 04 peoueApy WVON3 TWO 4 8 YVGNF TWO 136 Pueip M Msdia 51 CL4086 412e Appendix A Operation Manual This page is intentionally left blank 52 CL4086 412e MANUFACTURERS DECLARATION OF CONFORMITY Product identification Product Thermal or Thermal Transfer Printer Type CL 408e 2A Options all Means of conformity The product is in conformity with the EMC Directive 89 336 EEC 92 31 EEC and 93 68 EEC based on test results using harmonised standards EMC standards used 55022 1998 class B 1 A2 EN55024 1998 A1 A2 EN61000 4 2 95 A1 A2 EN61
3. 10 CL408e 412e Operation Manual 2 Introduction 2 7 2 Optional interface RS232C Connecting the printer to your computer 1 Turn off the power of the printer Using an interface cable con nect the computer to the optional interface connector at the rear panel of the printer 2 Interface Cable The wire connection varies depending on the communication product Prepare an appropriate cable for the communication protocol Connector DSUB 25S Cable length Less than 5 meters ER Control Status 3 4 4 1 0 4 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 gt lt 7 7 7 20 20 20 20 CL408e 412e 11 2 Introduction Operation Manual M M n sme rr 2 7 3 Optional Interface USB Connecting the printer to your computer 1 Turn off the power of the printer Using an interface cable con nect the computer to the optional interface connector at the rear panel of the printer 2 Interface Cable USB connector for a printer is specified as a Type B Receptacle Please use a Type B cable when you connect it with the printer 2 7 4 Optional Interface LAN Connecting the printer to a network 1 Turn off the power of the printer Using an interface cable con nect the computer to the optional interface connector at the rear panel of the printer 2 Interface Cable Please use a cross cable when you connect one printer to one comp
4. LABEL SENSOR Both the reflective and Gap transmissive sensors on the CL408 412 can be adjust over a limited range They are both located in the label sensor unit The assembly can be adjusted by loosening the green sensor adjust knob located underneath the label transport assembly and sliding the label sensor unit to the desired position The gap sensor can be adjusted from a minimum of 0 67 in 17mm to a maximum of 2 5 in 64 mm and the from a minimum of 0 25 in 6 mm to a maximum of 2 1 in 53 mm from the fixed position inside label guide Sensor unit SENSOR ADJUST KNOB 8 CL408e 412e Operation Manual 2 Introduction FEED Key Momentary switch Pressing this key feeds one blank label through the printer when it is off line When the printer is on line another copy of the last label will be printed if Reprint wFeed is selected in The printer menu LINE Key Momentary switch Pressing this key toggles the printer between the on line and off line mode When the printer is on line it is ready to receive data from the host This key acts as a pause during a print job by taking the printer off line It can also be used as a pause function key to PRINT OFFSET PITCH stop the printer during the printing process DSW2 DSW3 FEED LINE E E PRINT OFFSET PITCH 2 PITCH Potentiometer Adjusts home position of the label 3 75mm Affects
5. The LCD Panel on the CL408e 412e printer is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings Many of the settings can also be con trolled via software commands and in the case of conflict between software and control panel settings the printer will always use the last valid setting If you load a label job that includes software set tings and then enter a new setting via the operation panel the man ually set values will be used by the printer If you set the values manually and then download a job with software settings the soft ware settings will be used 3 3 1 Normal Mode When the printer is powered on the readout should display the fol lowing message ONLINE QTY 000000 The LCD Panel will display the ONLINE status on the top line of the display and the bottom line will contain the label quantity QTY sta tus The ONLINE message will be changed to OFFLINE whenever the printer is switched OFFLINE by depressing the LINE key As Soon as a print job is received the QTY message will indicate the number of labels to be printed As soon as the label job begins to print the display will indicate the number of labels remaining in the print job to be printed 3 3 2 User Mode 1 The printer is first taken OFFLINE by pressing the LINE key once The display will change to OFFLINE QTY 000000 2 When the display changes to OFFLINE press the FEED and LINE keys simu
6. 18 181 mm incl backing paper 0 08 0 21 mm Label Roll Maximum Roll Diameter 220 mm face in Label Inner Core Diameter 38 76 mm Media Types Die cut label Continuous Material Tag Material Roll Type face in Fan Fold Type Fabric Carbon Ribbon 450 metre long face in I D 25 4 mm thickness 4 5 micron black and coloured Bar Codes UPC A E EAN 8 amp 13 Code 39 Code 128 UCC EAN 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 NM 7 MSI Bookland Postnet Bar Code Ratios 1 2 1 3 2 5 Bar Code Sizes Height 4 dots to 600 dots width user definable Rotational 90 steps Capability 2 D Codes Data Matrix Maxicode PDF 417 QR Code CL4086 412e 1 1 Specifications Operation Manual Fonts U S M WB WL XU XS XM XB XL OCR A B Outline Font 50 999 Rasterizer Font Triumvirate amp Times 08 99 points or 16 999 dots Label Sensing Reflective Sensor eye mark bottom reading movable See through Sensor Gap movable CPU 32 bit SH3 RISC Processor 117MHz Memory 16MB SDRAM 2 9MB Input Buffer 2MB Flash Memory Intern standard Capacity Memory Expansion Optional Internal 4MB Flash Memory SIM Card External up to 4MB S RAM Card or up to 16MB Flash Card Interfaces ECP Parallel IEEE 1284 Centronics Parallel RS232C Standard 2400 19 200 Baud RS232C Highspeed 9600 57 600 Baud USB 12Mbit s LAN TCP IP protocol 10 10
7. 2 7 3 Optional Interface USB 12 2 7 4 Optional Interface 12 3 Printer Configuration 13 3 1 DIP Switch 13 3 1 1 RS232 Transmit Receive Setting 14 3 1 2 External Connector PIN Assignments 21 3 1 8 External Output Signal Types 23 3 2 Default SettingS 2 ciet t eed 24 3 3 Printer Adjustments 25 3 3 1 Normal Mode esee 25 3 3 2 User 25 3 3 3 Print Darkness 26 3 3 4 Print Speed Adjustment 26 3 3 5 Pitch Offset and Direction 27 3 3 6 Cancel print Job sse 27 3 3 7 Advanced Settings ssssssssssesess 28 4 Media 29 4 1 Loading Labels essen 29 4 1 1 Label rolls 29 4 1 2 Labels uiii eere 33 4 2 Loading the Ribbon see 37 5 Troubleshooting 41 54 Print Quality Problems 88 41 6 Cleaning and Maintenance 45 6 1 Cleanin
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9. 33 4 Media Loading Operation Manual 2 Open the print head assembly by turning the head latch toward the rear of the printer The print head assembly is spring loaded and will automatically open as soon as the head latch is disen gaged Z Head latch 3 Lay the fanfold labels behind the printer and feed them through the slot and over the label unwind bracket The printing side of the labels has to show upwards Push the label unwind guide snugly against the outside of the fanfold label 34 CL4086 412e Operation Manual 4 Media Loading 4 Feed the labels under the label guide shaft through the print head assembly and out of the front of the printer Label guide shaft 5 Inspect the label route and check that the path matches that illustrated in the label loading diagram Set the adjustable label guides to keep the labels against the backplate of the printer CL4086 412e 35 4 Media Loading Operation Manual 6 If the ribbon is already loaded close the print head assembly by pushing downward the head latch until it latches closed If the ribbon is not loaded see the following description in chap ter 4 2 Loading the ribbon 36 CL4086 412e Operation Manual 4 Media Loading 4 2 Loading the Ribbon 1 Open the top cover by swinging it up and the front door by press ing the green lever downwards 2 Open the print head assembly by turning the he
10. Baud Rate Selection DSW1 5 DSW1 6 Selects the data rate bps for the RS232 port DSW1 Factory Default 14 CL4086 412e Operation Manual 3 Configuration Communication Protocol Selection DSW1 7 DSW1 8 Selects the flow control and status reporting DSW1 7 pswi 8 SETTING Con on sme e 1 2 3 4 5 6 7 8 Note For Status 4 the DSW2 8 must be set to OFF Print Mode Selection DSW2 1 Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon DSW2 2585 serm Sensor Type Selection DSW2 2 Selects type of sensing DSW2 Head Check Selection DSW2 3 When selected the printer will check for head elements that are electrically malfunctioned SETTING Disabled ON Enabled OFF Factory Default DSW2 CL4086 412e 15 3 Configuration Operation Manual Hex Dump Selection DSW2 4 Enables Hex Dump mode DSW2 Disabled ON Receive Buffer Selection DSW2 5 Selects the operating mode of the receive buffer oswe s SETTING ius gt HE Download Mode DSW2 6 For Firmware Download Dsw2 6 SETTING ON Protocol Control Code Selection DSW2 7 Selects the command codes used for protocol control Factory Default 16 CL4086 412e Operation Manual 3 Configuration Selecting Protocol Control Codes Protocol control codes
11. Selection DSW3 6 DSW3 7 Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected swe e DSW3 7 SETTING IEEE 5 Output on Pin 6 Factory Default CL4086 412e 19 3 Configuration Operation Manual Repeat Print via External Signal DSW3 8 Allows the applicator to reprint the current label in the print buffer DSW3 SETTING ON OFF Output on Pin 7 12 3 4 5 6 7 8 Note The DIP Switch functions listed incorporate the latest firmware revisions at the time of printing Factory Default 20 CL4086 412e Operation Manual 3 Configuration 3 1 2 External Connector PIN Assignments PIN DIRECTION SIGNAL DESCRIPTION 1 To Host Label Out This pin goes low 0V when a label out error exists 2 Reference Signal Ground 3 To Host Ribbon Out This pin goes low when the ribbon is out 4 To Host Error This pin goes low when the printer detects an error condition such as head open or receiving buffer full 5 To Printer Print Start The printer will print one label when this pin is pulled to ground This signal must be enabled by placing switch DSW3 5 on the Control Panel in the OFF position 6 To Host End Print It is used to drive an applicator or other external device requiring synchronization with the print cycle You may choose between four types of output signals us
12. Singapore 119967 Tel 65 6271 5300 Fax 65 6273 601 1 Email sales satosingapore com Warning This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device Operation of this equipment in a residential area may cause unacceptable interference to radio and television reception requiring the operator to take whatever steps necessary to correct the interference All rights reserved This document nor any part of it may be reproduced or issued to third parties in any form without the express permission of SATO Europe The material in this document is provided for general information only and is subject to change without notice SATO Europe does not assume responsibility for any errors or omissions Warning It is essential that the safety and operating procedures contained within this manual be brought to the attention of and are used by all personnel likely to operate this printer product This printer product must only be used for the purpose for which it was designed This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Electrostatic discharges on the connector pins and on the memory card may damage the printer In the case of fire water must not be used on the product to extin guish the fire and the appropriate type of fire extinguisher should be readily available No mod
13. stop position of label feed print position and dispense position Larger adjustments should be made using the Pitch Offset function Function Indicator When Cutter or Dispenser is used OFFSET Potentiometer To adjust back forward feed for dispenser 3 75mm PRINT Potentiometer To adjust print darkness fine adjustment DSW2 amp 3 DIP Switches to set operational parameters of pinter NOTE Optional RS232 Communication Card contains DSW1 switches which are configured when supplied with the printer Status LED OFF Offline Green Online Flashing Green Data receiving or input buffer near full Orange Data compiling Red Error condition CL408e 412e 9 2 Introduction Operation Manual 2 7 Computer Connections 2 7 1 Bi directional parallel interface 1 Turn off the power of the printer Using an interface cable con nect the computer to the bi directional parallel interface connec tor at the rear panel of the printer 2 Be sure to use a IEEE1284 compatible cable Connector 36 PIN Amp Max Cable length 1 8 m Centronic 5 m IEEE1284 Wire Connection Table for IEEE1284 compatible cable Host Printer Host Printer 2808 1 14 14 2 2 15 32 16 t 31 4 2 4 17 Selectin 36 5 5 18 9ND 33 p cep 19 sb 719 7 7 20 _ 21 8 8 21 9ND 93 22 8ND 25 10 AKN 10 23 GND 27 11 Bu 11 24 GND 29 13 Sae 13 Shield Shield
14. 0 Base T Twinax Coax RS422 485 Front Panel Operation Switches Setting Switches Online Key Feed Key 2 x Dip Switches LED Status LCD Menu Controlled Printer Configuration and Error Mes sages Supported Languages English default German French Spanish Italian Portuguese Dimensions Height 324 9 mm Width 278 mm Depth 429 4 mm Weight 13 kg standard Power 110 240V 1096 50 60 Hz 130W Environmental Operating 5 40 C humidity 30 80 RH non condensing Conditions Storage 5 60 C humidity 30 90 RH non condensing Approvals UL CSA TUV GS CE Options Guillotine Cutter Dispenser with Internal Backing Paper Rewinder External Label Rewinder R400 Memory Expansion Smart Keyboard 2 CL408e 412e Operation Manual 2 Introduction 2 Introduction The SATO 408 412 Printer Operation Manual provides infor mation for installing and maintaining the SATO CL408e 41 2e print ers Step by step maintenance instructions are included in this manual with typical problems and solutions It is recommended that you become familiar with each section in this manual before installing and maintaining the printer This manual is divided into the following six sections Chapter 1 Specification Chapter 2 Introduction Chapter 3 Printer Configuration Chapter 4 Media Loading Chapter 5 Troubleshooting Chapter 6 Cleaning and Maintenanc
15. 000 4 4 95 A1 A2 EN61000 4 5 95 1 EN61000 4 6 96 1 EN61000 4 11 94 1 Test carried out by EMC Test Haus Dr Schreiber GmbH Siegen Germany Test Report No 6 203 Date 19 11 2004 EN61000 4 3 1996 EN61000 4 8 1993 Test carried out by Cosmos Corporation Test Report No S22211 1a b c d Date 27 03 2002 The product is in conformity with the Low Voltage Directive 73 23 EEC based on test results using the harmonized standards Standards used EN60950 1992 A4 A11 Test carried out by Product Service Test Certificate No B 00 09 24958 008 Test Report No 18J0090 01 Date 22 02 2000 Manufacturer Bar Code SATO Electronics M SDN BHD Lot 20 Jalan 223 46100 Petaling Jaya Selangor Darul Ehsan Malaysia EC Representative SATO Europe NV Leuvensesteenweg 369 1932 Sint Stevens Woluwe Brussels Belgium Signature Patrick Frimat Function Managing Director mW ovi Datum 09 12 2004 File CL408e 2A MANUFACTURERS DECLARATION OF CONFORMITY Product identification Product Thermal or Thermal Transfer Printer Type CL 412e 2A Options all Means of conformity The product is in conformity with the EMC Directive 89 336 EEC 92 31 EEC and 93 68 EEC based on test results using harmonised standards EMC standards used 55022 1998 class B 1 A2 EN55024 1998 A1 A2 EN61000 4 2 95 A1 A2 EN61000 4 4 95 A1 A2 EN61000 4 5 95 1 EN61000 4 6 96 1 EN61000 4 11 94 1 Test ca
16. 2 Switch off the power to the printer 3 Place the lapping film between print head and platen with the abrasive side face up Close the print head with the head latch 4 Pull the cleaning film by hand slowly toward the front of the printer 5 Repeat steps 3 and 4 two or three times 6 Finally clean the print head with a print head cleaner as described previously CL4086 412e 47 6 Cleaning and Maintenance Operation Manual pe M e 1r 6 2 Cleaning the Platen and Rollers 1 Switch off the power to the printer 2 Open the top cover and the front door 3 Open the print head assembly by pushing the head latch toward the rear of the printer The print head assembly is spring loaded and will automatically open as soon as the head latch is disen gaged 4 Apply any SATO approved cleaner to a clean wipe 5 The platen is the rubber roller directly below the print head It should be cleaned of any ribbon or label residue 6 The label unwind guides used in guiding the labels through the printer must be cleaned of any label or ribbon residue or other foreign material 7 Repeat as necessary The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present 48 CL4086 412e Appendix A Operation Manual Appendix A Advanced Settings 44131409 NO Opon ZUS 3 nejoq
17. 3 4 5 6 7 8 Mode Selection DSW3 1 and DSW3 2 Selects the operating mode of the printer DSW3 DSW3 2 SETTING DSW3 OFF OFF Batch Continuous OFF ON TearOf ON OFF Cutter 2 3 4 5 6 7 8 ON ON Dispenser Label Sensor Selection DSW3 3 Enables or disables the Label Sensor If the Sensor is enabled it will detect the edge of the label and position it automatically If it is disabled the positioning must be under software control using Line Feed commands pswss SETTING EE ON Sensor Not Used OFF DSW2 Factory Default 18 CL4086 412e Operation Manual 3 Configuration Back Feed Selection DSW3 4 When Back Feed is enabled the printer will position the label for dispensing cutting and retract it to the correct print position before printing the next label DSW3 DSW3 4 SETTING pSws4 SETTING Enabled 7 OFF Disabled 1 2 3 4 5 6 7 8 Note Back Feed function only works if Tear Off Cutter or Dis penser is selected See DSW3 1 3 2 External Signal Interface The EXT connector on the CL printer rear panel is intended for use with the external printer accessories such as label rewinders or applicators The 14 pin Centronics type connector provides a choice of four different output signals along with various error con ditions Print Start Signal Selection DSW3 5 ii Output on Pin 5 1 2 3 4 5 6 7 8 External Signal Type
18. AMA DCS amp Labelling Worldwide CL4xxe 2A Printers Operation Manual me _ m 12 SS Issued December 2000 SATO Group of Companies www satoworldwide com SATO INTERNATIONAL PTE LTD 438A Alexandra Road 05 01 02 Alexandra Technopark Singapore 119967 Tel 65 6271 2122 Fax 65 6271 2151 Email sales sato int com SATO EUROPE NV Leuvensesteenweg 369 1932 Sint Stevens Woluwe Brussels Belgium Tel 32 0 2 788 80 00 Fax 32 0 2 788 80 80 Email info sato europe com SATO UK LTD Valley Road Harwich Essex England 12 4RR United Kingdom Tel 44 1255 240000 Fax 44 1255 240111 Email enquiries satouk com SATO DEUTSCHLAND GMBH Schaberweg 28 61348 Bad Homburg Germany Tel 49 0 6 1726 8180 Fax 49 0 6 1726 818 199 Email info sato deutschland de SATO POLSKA SP 20 0 UI Okolna 2 50 422 Wroclaw Poland Tel 48 71 335 23 20 Fax 48 71 335 23 25 Email biuro sato polska com pl SATO FRANCE S A Parc d activit s rue Jacques Messager 59175 TEMPLEMARS France Tel 33 0 3 20 62 96 40 Fax 33 0 3 20 62 96 55 Email france sato europe com SATO AMERICA INC 10350 Nations Ford Road Suite A Charlotte NC 28273 USA Tel 1 704 644 1650 Fax 1 704 644 1662 Email satosales satoamerica com SATO ASIA PACIFIC PTE LTD 438A Alexandra Road 05 01 02 Alexandra Technopark
19. ad latch toward the rear of the printer The print head assembly is spring loaded and will automatically open as soon as the head latch is disen gaged Head latch CL4086 412e 37 4 Media Loading Operation Manual Load the ribbon onto the ribbon unwind spindle pushing it all the way to the inside of the spindle The side of the ribbon carrying the carbon ink must be inwards while unwinding the carbon rib bon roll counter clockwise Ribbon unwind spindle 4 Place the core on the ribbon rewind spindle pushing it all the way to the inside of the spindle Note that the empty core of each subsequent roll becomes the next rewind core 38 CL4086 412e Operation Manual 4 Media Loading 5 Feed the leader portion of the ribbon through the print head assembly and up to the ribbon rewind spindle and tape it to the ribbon core Manually turn the rewind spindle to wrap the ribbon onto the core making one to two turns to secure it spindle Ribbon core 6 Make sure the ribbon path matches the one shown in the dia gram MN Inside CL4086 412e 39 4 Media Loading Operation Manual 7 If the labels or tags are already loaded close the print head assembly by pushing downward on the green tab until it latches closed Head latch 8 Close the front door and the top cover Note Run a test print to ensure that the labels and ribbons are
20. ancel the print job before selecting YES as the job cannot be recovered and will have to be retransmitted to the printer To cancel the print perform the following steps 1 Use the LINE key to step the blinking cursor to either YES or NO CANCEL PRINT JOB NO YES 2 Once the correct setting is selected press the FEED key to accept the setting and terminate the user mode of operation and return you to the normal mode ONLINE display If you wish to change any of the settings you must first set the printer to OFFLINE and enter the user mode again by simulta neously pressing FEED and LINE keys for more than one sec ond 3 3 7 Advanced Settings See Appendix A for advanced settings Please not that you will need special instructions for some of these settings 28 CL4086 412e Operation Manual 4 Media Loading 4 Media Loading 4 1 Loading Labels 4 1 1 Label rolls 1 First open the top cover by swinging it up and then open the front door by pressing the green lever downwards 2 Open the print head assembly by turning the head latch toward the rear of the printer The print head assembly is spring loaded and will automatically open as soon as the head latch is disen gaged Head latch CL4086 412e 29 4 Media Loading Operation Manual 3 Push the label unwind guide to the outside of the printer to give the maximum label width Label roll 4 Load the media roll onto the label unwind brack
21. are the special control characters that pre pare the printer to receive instructions For example the character tells the printer that a command code will follow and the character asks for the printer status There are two pre defined sets of Protocol Control codes to choose from Each setis made up of six special characters The Standard Protocol Control codes are non printable characters and the Non Standard Protocol Control codes are printable characters The Non Standard set may be useful on host computers using protocol converters or in an application where non printable ASCII charac ters cannot be sent from the host This manual uses the Standard Protocol Control codes for all of the examples Alternately the user may define and download a set of custom Protocol Control Codes CONTROL STANDARD NON DESCRIPTION CHARACTER DSW2 7 STANDARD OFF DSW2 7 STX 02 Hex 7B Hex Start of Data ETX 03 Hex 7D Hex End of Data ESC 1B Hex Command code to follow Null 00 Hex 7E Hex Cutter command ENQ 05 Hex 40 Hex Get printer status Bi Com mode Can 18 Hex 21 Hex Cancel print job Bi Com mode Off Line 40 Hex 5D Hex Take printer Off Line CL4086 412e 17 3 Configuration Operation Manual Compatibility Mode Selection DSW2 8 Software command compatibility with earlier SATO model printers EXC OFF Compatibility 12
22. ds are supplied with the following connectors PARALLEL CONNECTOR RS232 CONNECTOR MEMORY CARD SLOT EXT CONNECTOR r POWER ON OFF SWITCH AC FUSE AC INPUT CONNECTOR TWINAX COAX USB LAN For printer using parallel communication connection For printer using serial communication connection For printer operating in a mini mainframe network environment Optional connectors for use with PCMCIA Memory Card This is an external signal connector To turn power On or Off To protect the machine from abnormal power input Type 3A 250V To input 220V 50 60 Hz Use power cable provided CL408e 412e Operation Manual 2 Introduction 2 6 Switches And Sensors COVER OPEN SENSOR When this sensor is activated the printer will not and Cover Open message will be displayed on display panel HEAD OPEN LEVER When the print head is opened this switch is activated and the printer will stop printing or is not ready to print INTERLOCK TAB The front cover is fitted with a micro switch When the cover is opened the cover open sensor is activated and the printer will stop printing or is not ready to print CL408e 412e 7 2 Introduction Operation Manual RIBBON SENSOR This sensor is a motion detector that signals the printer when the ribbon supply is turning This sensor is used for both the ribbon end and ribbon near end approximately 45 feet sensing
23. e Appendix 2 1 Installation Considerations Printer operation can be affected by the printer environment The location of the printer should be free from dust humidity and sud den vibrations To obtain optimum results from the printer avoid locations influenced by Direct or bright sunlight since bright light will make the label sen sor less responsive and may cause the label to be sensed incor rectly Warm temperatures which can cause electrical problems within the printer 2 2 Ribbon Use only SATO thermal transfer ribbons which were formulated expressly for use in all SATO printers Use of other than approved ribbons may result in unsatisfactory print quality and or damage to the print head and may void your warranty CL408e 412e 3 2 Introduction Operation Manual 2 3 Dimensions Width 278 mm Depth 429 4 mm Height 324 9 mm Height 4 CL408e 412e Operation Manual 2 Introduction 2 4 Component Designations RIBBON REWIND OPERATION PANEL SHAFT DISPLAY RIBBON UNWIND SHAFT DIP SWITCH PRINT HEAD PLATEN ROLLER OPTIONAL coNFIGURATION CUTTER TABLE ASSEMBLY MAIN PC BOARD KB PC BOARD TIMING BELTS CL408e 412e 5 2 Introduction FRONT OF UNIT Operation Manual 2 5 Interface Connections Input And Output Panel ELECTRONICS SIDE Contains Main Logic Power Supply Stepper Motor Main Circuit Board OPERATION PANEL REAR OF UNIT Boar
24. et so that the printing side of the labels faces upwards as it unwinds from the roll Push the roll all the way to the inside of the printer and push the label unwind guide snugly against the outside of the label roll 21 Label unwind bracket 30 CL4086 412e Operation Manual 4 Media Loading 5 Feed the labels under the label guide shaft through the print head assembly and out of the front of the printer Note When the label dispenser option has been installed remove 600 to 800 mm of labels from the backing and feed the backing back through the label dispense path CL4086 412e 31 4 Media Loading Operation Manual 6 Inspect the label route and check that the path matches that illustrated in the label loading diagram Set the adjustable label guides to keep the labels against the backplate of the printer Note The following step is not for Thermal direct 7 If ribbon is already loaded close the print head assembly by pushing downward the head latch until it latches closed If the ribbon is not loaded see the description for loading ribbons on page 47 32 CL4086 412e Operation Manual 4 Media Loading 8 Close the front door and the top cover 4 1 2 Fanfold Labels 1 Open the top cover by swinging it up and then the front door by pressing the green lever downwards Remove the cover plate from the rear panel Cover plate CL4086 412e
25. g the Print Head 6 1 1 Cleaning the Print Head using Print Head Cleaner 46 6 1 2 Cleaning the Print Head using the Lapping Film 47 6 2 Cleaning the Platen and Rollers Appendix A Advanced Settings 49 Appendix B Declaration of Conformity Operation Manual 1 Specifications 1 Specifications The major difference in the CL408e and the CL412e printers is the resolution of the head The CL408e with its 203 dpi head provides an economical labeling solution for most applications The CL412e provides a higher print resolution 305 dpi to give laser quality printing It is useful when higher resolution is needed for detailed graphic images CL408e CL412e Print Type Direct Thermal Thermal Transfer Resolution 0 125 mm 8dot mm 203dpi 0 083 mm 12dot mm 305dpi Speed User selectable from 50 mm sec to User selectable from 50 mm sec to 150 mm sec 100 mm sec Darkness 5 steps selectable by printer driver ESC code or via display Print Area Pitch Width Pitch Width 178mm 104mm Standard 178mm 104mm Standard 356mm 104mm AX 356mm 104mm AX 1249mm 104mm Option EX 830mm 104mm Option EX Media Width 22 128 mm 25 131 mm incl Backing paper Media Length Batch 06 178 09 181 mm incl backing paper 0 08 0 21 mm and Calliper Dispense 17 178 18 181 mm incl backing paper 0 08 0 18 mm Cutter 17 178 18 181 mm incl backing paper 0 08 0 21 mm Tear Off 17 178
26. guration Operation Manual SSS 3 2 Default Settings Switch Selections All switches except DSW 2 5 are placed in the OFF position default for shipping This will result in the following operating con figuration Communications 8 data bits no parity 1 Stop bit 9600 Baud Protocol Ready Busy e Sensor Gap Sensor Receive Buffer Multi Job Mode Batch continuous Pitch Sensor Used Back feed Enabled External Signals Disabled Software Default Settings The CL4086 412e stores the software settings upon receipt and uses them until they are again changed by receipt of a command containing a new setting These settings are stored in non volatile RAM and are not affected by powering the printer off The printer may be reset to use the default software settings by depressing the LINEand FEEDkeys simultaneously while powering the printer on This will result in the following default configuration Print Darkness 3 Print Speed 4 inches per second Print Reference Vertical 0001 Horizontal 0001 Zero Slash Auto On Line Enabled gnore CR LF Disabled Character Pitch Proportional Cover Open Sensor Enabled Auto Online Feed Disabled Feed On Error Disabled Repeat Print Enabled Forward Backfeed Standard Select Language English Priority Setting LCD 24 CL408e 412e Operation Manual 3 Configuration 3 3 Printer Adjustments
27. hold old setting Platen drive malfunction See Service Manual RIBBON Ribbon supply roll empty Replenish ribbon supply END Ribbon sensor out of align Realign ribbon sensor ment Ribbon sensor blocked Clean ribbon sensor No cardboard core on ribbon Use cardboard core on ribbon rewind rewind SENSOR Treshold not in range Check label path sensor posi ERROR tion and DIP switch setting No Label Timing Belt bad loose Replace tighten timing belts Drive Note This error condition is stored in the printer memory To reset this error it is necessary to open the print head while printer power is ON 44 CL4086 412e Operation Manual 6 Cleaning and Maintenance 6 Cleaning and Maintenance Proper handling The print head contains a precise printing surface that must be carefully protected from mechanical damage Extreme care must be exercised during handling and installation to prevent scratching chipping denting or otherwise damaging the exposed surface Cleaning Only solvent i e alcohol and other cleaning methods recom mended by SATO should be used to periodically remove paper res idue from the print head Apply carefully with a cotton swab Frequency of cleaning depends upon paper type and mechanical factors and should be completed at each ribbon change Only clean when the printer is switched off and cooled to room temperature to avoid thermal shock damage Do not operate the machine immediatly after clean
28. ifications either mechanical or electrical should be made to this printer product or accessory without the written consent of SATO Europe N V Any modifications made without this consent may invalidate guarantee claims Other manuals relating to this printer include additional information relating to other aspects of the safe operation of the printer and are available from your SATO supplier All consumable waste such as the label backing paper and used carbon ribbon must be disposed of carefully and in a manner that will cause the minimum of environmental pollution Should you have any doubts regarding the setting operating or any safety aspects of this printer product please contact your SATO supplier SATO Europe N V makes no guarantee that all the features described in this manual are available in all models and due to SATO s policy of continuous development and improvement spec ifications are liable to change without notice Consumables Always use SATO carbon ribbons or equivalent The use of incor rect materials may cause malfunctions of the printer and void the warranty Conventions Text that appears bold italic and all in capitals such as LABEL refers to a key or an LED on the operation panel Text that appears enclosed in brackets such as refers to an Escape sequence of a data string Text that appears bold italic such as On Line refers to a function or to a result Text that appears in bold s
29. ing control panel DSW3 6 and DSW3 7 sel ections 7 To Printer Print Repeat The printer repeatedly prints the current label in the print buffer immediately after receiving this signal DSW3 8 must be ON 8 To Printer Vcc 5V 9 To Host On Line 10 To Host Ribbon Near End 11 To Printer TBD 12 To Host 24V Used to power accessory items 13 To Host Vcc 5V 14 Reference Frame Ground CL4086 412e 21 3 Configuration Operation Manual NOTE The signals on pins 1 3 4 and 6 each have an open col lector output These pins normally measure 07V max imum when a true condition exists If a false condition occurs the voltage will drop to OV To achieve a signal level of 5V you must add a 1K ohm 14 W pull up resistor between the open collector output pin and Vcc pin 13 as illustrated This will provide a signal level of 5V for a true condition and OV when a false condition exists The maximum voltage that can be applied to these pins is 50V and the maximum current they can sink is 500 mil liamps 22 CL4086 412e Operation Manual 3 Configuration 3 1 3 External Output Signal Types Pin 18 Vcc 45V 1Kohm 4W Signal Out Pin 1 340r 6 45V OV 20 milliseconds D 5V TYPE 2 TYPE 1 OV 5V TYPE 3 ov 5V 4 OV Start Print End Print Label Feed Label Feed Stop Stop CL4086 412e 23 3 Confi
30. ing to ensure the head is totally dry of any cleaning fluids Do not use abrasive materials in cleaning However SEG supplies a special lapping film SEG No 1938 to clean the print head sur face CL4086 412e 45 6 Cleaning and Maintenance Operation Manual e 6 1 Cleaning the Print Head 6 1 1 Cleaning the Print Head using Print Head Cleaner 1 Switch off the power to the printer 2 Open the top cover and the front door 3 Open the print head assembly by turning the head latch toward the rear of the printer The print head assembly is spring loaded and will automatically open as soon as the head latch is disen gaged 4 Apply any SATO approved thermal print head cleaner to a cotton swab 5 The print head faces downward along the front edge of the assembly Pass the end of the dampened swab along the entire width of the print head You may need to move the ribbon out of the way to do this 6 Check for any black colouring or adhesive on the swab after cleaning 7 Repeat as necessary until the swab stays clean after being passed over the head 8 The head should be cleaned at least every time the ribbon is changed and more often in dusty environments Head latch 46 CL4086 412e Operation Manual 6 Cleaning and Maintenance 6 12 Cleaning the Print Head using the Lapping Film 1 Cut the lapping film with a pair of scissors or a sharp knife to 120mm width
31. loaded correctly 40 CL4086 412e Operation Manual 5 Troubleshooting 5 Troubleshooting The design of the SATO CL 408e 412e printer is based upon proven technology and reliable components When a problem occurs the solution can be easily traced using the troubleshooting tables in this section This table list symptoms probable causes and suggested corrective actions Both print quality and general operational problems are listed in the troubleshooting table 5 1 Print Quality Problems Symptom Probable Cause Suggested Corrective Action Image Voids Poor quality labels Use thermal transfer compatible stock Poor quality ribbons Use genuine SATO ribbons Ribbon not matched to label with media suppliers stock Select better suited carbon rib bon Contact your local dealer Damaged electronics Replace circuit board Damaged Platen Replace Platen Ribbon Poor Head Alignment Adjust head balance Wrinkle Adjust ribbon roller Adjust head alignment Poor Ribbon Tension Adjust ribbon tension Worn Platen Replace platen Foreign material on head or platen Clean head and platen Foreign materials on labels Use high quality label stock Damaged print head Replace print head CL4086 412e 41 5 Troubleshooting P Operation Manual
32. ltaneously for more than one second The printer now displays the first USER mode adjustment Print Darkness CL4086 412e 25 3 Configuration Operation Manual 3 3 3 Print Darkness Setting There are five PRINT DARKNESS or heat range settings on the CL408e 412e The higher numbers represent darker settings The current setting is indicated by a blinking curser on one of the range settings To change the setting perform the following steps 1 Use the LINE key to step the blinking PRINT DARKNESS cursor to the desired setting 12345 2 Once the correct setting is selected press the FEED key to accept the setting and advance to the next adjustment Note This setting can be overridden by software 3 3 4 Print Speed Adjustment There are five PRINT SPEED settings on the CL408e 412e The setting is listed on the bottom line of the display The current setting is indicated by a blinking curser on one of the speed settings To change the setting perform the following steps 1 Use the LINE key to step the blinking PRINT SPEED cursor to the desired setting 23456 2 Once the correct setting is selected press the FEED key to accept the setting and advance to the next adjustment Note This setting can be overridden by software 26 CL4086 412e Operation Manual 3 Configuration 3 3 5 Pitch Offset and Direction The label pitch is the distance from the leading edge the edge that comes out of the printer fir
33. rried out by EMC Test Haus Dr Schreiber GmbH Siegen Germany Test Report No 6 203 Date 19 11 2004 EN61000 4 3 1996 EN61000 4 8 1993 Test carried out by Cosmos Corporation Test Report No S22211 1a b c d Date 27 03 2002 The product is in conformity with the Low Voltage Directive 73 23 EEC based on test results using the harmonized standards Standards used EN60950 1992 A4 A11 Test carried out by Product Service Test Certificate No B 00 09 24958 008 Test Report No 18J0090 01 Date 22 02 2000 Manufacturer Bar Code SATO Electronics M SDN BHD Lot 20 Jalan 223 46100 Petaling Jaya Selangor Darul Ehsan Malaysia EC Representative SATO Europe NV Leuvensesteenweg 369 1932 Sint Stevens Woluwe Brussels Belgium Signature Patrick Frimat Function Managing Director mW ovi Datum 09 12 2004 File CL408e 2A
34. st of a label and the leading edge of the next label The leading edge position of the label can be adjusted relative to the print head 49 mm in increments of 1 mm using the following procedure Once the position is set it can be adjusted 3 75 mm using the PITCH potentiometer on the adjustment panel 1 MOVED WITH MINUS OFFSET ORIGINAL PRINT LINE MOVED WITH POSITIVE OFFSET To change the setting perform the following steps 1 Use the L NE key to step the counter to the desired position The display will increment one step for each time the LINE key is pressed If the LINE key is pressed continuosly the reading will advance to a setting of 49 mm after which it will automatically wrap and start with 00 again The pitch direction set in the pre vious step will be displayed in front of the Offset setting PITCH OFFSET 00mm 2 Once the setting is correct press the FEED key to accept the setting and advance to the CANCEL PRINT job display 3 You may wish to check your settings by printing a test label after you have completed the adjustments to ensure that they are cor rect 3 3 6 Cancel print Job If the printer has a print job s loaded in memory selecting YES will cause the job s to be cleared The default selection is NO Make CL4086 412e 27 3 Configuration Operation Manual sr Qe sure that you want to c
35. t Incorrectlabelpitch sensor Select correct label sensor type selected DSW2 2 No 24 volt output Test power supply and replace if required Loose set screw on platen pul Tighten set screws ley stepper motor No Printed Print head not connected Verify print head connector fully Image seated at head and main PCB Ribbon upside down Use genuine SATO ribbons No 24 volt output Test power supply and replace if required Damaged print head Replace print head Damaged electronics Replace circuit board Back light Most common failure of printer Verify that the cable and connec but no is DOA situation tor are properly seated words on The most likely cause is the display or ribbon cable is disconnected no display or not connected firmly POWER AC power cable not connected Verify that the cable is con nected to the printer and the AC outlet Main Power Fuse defective Replace fuse Defective power supply Test power supply and replace if defective HEAD Head not locked Close and latch head release OPEN CL4086 412e 43 5 Troubleshooting c M Operation Manual LABEL Label supply roll empty Replenish label supply END Label stock not routed through Reload labels correctly sensor Label sensor not positioned Adjust sensor position correctly Label sensor blocked Clean label sensor Incorrect label sense thresh Adjust label sense thres
36. uch as VR1 refers to electrical compo nents like pins resistors connectors and so on Warranty and Copyright SATO Europe N V makes no guarantee of any kind with regard to this material including but not limited to the implied guaranties of merchantability and fitness for a particular purpose SATO Europe N V shall not be liable for errors contained herein or for any incidental consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be reproduced or issued to third par ties in any form whatsoever without the express permission of SATO Europe N V The information in this document is subject to change without notice Copyright 2000 SATO Europe N V Contents 1 Specifications deae En Died aids 1 2 1 6 2 5542255 ED 3 2 1 Installation Considerations 3 2 2 RIDDOM eere eee nee eee Eden 3 2 3 Dimensions sese eene 4 2 4 Component Designations 2 5 2 5 Interface Connections Input And Output Panel 6 2 6 Switches And Sensors sse 7 2 7 Computer Connections 10 2 7 1 Bi directional parallel interface 10 2 7 2 Optional interface 5232 11
37. uter If you connect a printer to a HUB please use a straight cable 12 CL408e 412e Operation Manual 3 Configuration 3 3 1 Printer Configuration DIP Switch Settings Two DIP switches DSW2 and DSW3 are located under the front door panel and a DSW1 switch is located on an optional RS232 serial interface board These switches can be used to set RS232C transmit receive parameters Thermal transfer or direct thermal mode Label sensor enable disable Head check mode Hex dump mode Receive buffer size Operation mode DIP Switch Panel Layout for DSW1 Located on RS232 Interface Board To set the switches first power the unit Off then position the DIP switches After placing the switches in the desired positions power the printer back on The switch settings are read by the printer elec tronics during the power up sequence They will not become effec tive until the power is cycled CL4086 412e 13 3 Configuration Operation Manual 3 1 4 RS232 Transmit Receive Setting Data Bit Selection DSW1 1 This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted ETTIN ON Parity Selection DSW1 2 DSW1 3 These switches select the type of parity used for error detection Dsw1 2 Dsw1 3 _SETTING Stop Bit Selection DSW1 4 Selects the number of stop bits to end each byte DSWi 4 SETTING is 1 2 3 4 5 6 7 8
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