Lexmark C52x, C53x (5022-xxx)
Contents
1. For the complete manual please visit LaserPros com Lexmark C520 C522 C524 C530 C532 C534 Service Manual 5022 xxx e Table of Contents e Start Diagnostics e Safety and Notices e Trademarks Index LEXMARK 1 General information 5022 xxx The Lexmark C52x and C53x color laser printers deliver superior text and brilliant graphics The following models are available Model name Configuration Machine type Lexmark C520n Network 5022 010 Lexmark C522n Network 5022 210 Lexmark C524 Non network 5022 400 Lexmark C524n Network 5022 410 Lexmark C524dn Network 5022 430 Lexmark C530dn Duplex network 5022 130 Lexmark C532n Network 5022 310 Lexmark C532dn Duplex network 5022 330 Lexmark C534n Network 5022 510 Lexmark C534dn dtn Duplex network 550 sheet tray 5022 530 Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error code charts symptom tables and service checks to determine the symptom and repair the failure You may find that the removals in the Repair information chapter will help you identify parts After you complete the repair perform tests as needed to verify the repair Begin at Start on page 2 1 Options and features The following options or features are available Some options are not available in every country Contact your point of purchase for options2. e 110 to 127 V ac at 47 to 63 Hz nominal e 99 to 137 V ac extreme High voltage model e 220 to 240 V ac at 47 to 63 Hz nominal not available in all countries e 198 to 259 V ac extreme 100 V model e 100 V ac at 47 to 63 Hz nominal 90to 110 V ac extreme Notes e Using a 220 to 110 power converter with the 110 V printer is not recommended e Using an inverter 12 V dc to 120 V ac for example to power the printer is not recommended General information 1 3 Environment Environment Specifications Operating Air Temperature Product Operating 15 6 to 32 2 C 60 to 90 0 F Air Temperature Product Power Off 10 0 to 40 0 C 50 to 104 0 F Air Relative Humidity Relative Humidity 8 to 80 Wet Bulb Temperature Product Operating 22 8 C 73 0 F Maximum Web Bulb Temperature Product Power Off 26 7 C 80 1 F Maximum Altitude 0 to 3048 meters 10 000 feet Atmospheric Pressure 74 6 kPa Ambient Operating Environmentt 15 6 to 32 2 C 60 to 90 F and 8 to 80 RH Shipping Storage Cartridges 40 C to 40 C 104 Fahrenheit Printer with Cartridges 40 C to 40 C 104 Fahrenheit Printer without Cartridges 40 C to 40 C 104 Fahrenheit Air Relative Humidity Relative Humidity 8 to 80 Altitude 10 300 meters 34 000 feet Web Bulb Temperature Product Power Off 26 7 C 80
3. Check with the manufacturer or vendor to ensure transparencies are able to withstand temperatures up to 180 C 356 F without melting discoloring offsetting or releasing hazardous emissions Use transparencies that are 0 12 0 14 mm 4 8 5 4 mil in thickness or 161 179 g m in weight Print quality and durability depend on the transparencies used To prevent print quality problems avoid getting fingerprints on the transparencies Before loading transparencies fan the stack to prevent sheets from sticking together We recommend Lexmark part number 12A8240 for letter size and Lexmark part number 12A8241 for A4 size transparencies Using envelopes Print samples on the envelopes being considered for use before buying large quantities When printing on envelopes From the control panel set the Paper Source based on the source in use From the control panel the printer software or MarkVision Professional set the Paper Type to Envelope and select the envelope size Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to 180 C 356 F without sealing wrinkling curling excessively or releasing hazardous emissions For the best performance use envelopes made from 90 g m 24 lb bond paper Use up to 105 g m 28 Ib bond weight for envelopes as long as the cotton content is 25 or less All cotton envelopes must not exceed 90 g m 24 I
4. 1 F Maximum T In some cases performance specifications such as paper OCF EP cartridge usage are specified to be measured at an ambient condition Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296 1 Meter Average Declared Sound Printer Operating mode Bystander Sound Power Level 4800 Pressure 4800 CQ cQ Printing 51 dBA C520n C522n C524n Idle 32 dBA Printing 51 dBA C524dn C524dtn Duplex printing 52 dBA Idle 32 dBA Mono printing 53 dBA 6 7B C532n C534n Color printing 51 dBA 6 6B Idle 31 dBA 4 6B Mono printing 53 dBA 6 7B Color printing 51 dBA 6 6B C530dn C534dn C534dtn Duplex printing 53 dBA 6 7B Idle 31 dBA 4 6B 1 4 Service Manual 5022 xxx Dimensions Description Models Height Width Depth Weight Basic printer with no C520 C522n C524 C524n 19 in 17 3 in 16 1 in 57 5 b extensions C524dn 484 mm 440 mm 408 mm 26 1 kg C532n C534n 19 in 17 3 in 16 1 in 57 0 Ib 484 mm 440 mm 408 mm 25 9 kg C530dn C532dn C534dn 19 in 17 3 in 16 1 in 58 8 Ib 484 mm 440 mm 408 mm 26 7 kg Printer with exit tray C520 C522n C524 C524n 19 in 17 3 in 20 2 in 57 5 Ib extended 484 mm 440 mm 512 mm 26 1 kg C532n C534n 19 in 17 3 in 20 2 in 57 0 Ib 484 mm 440 mm 512 mm 25 9 kg C530dn C524dn C534dn 19 in 17 3 in 20 2 in
5. N q q q o N N q q N N N N N o ye o o o te te te te iT te ite te te ite O oO O O O O O O O O Standard DRAM MB 128 128 64 128 128 128 128 128 128 256 Optional memory MB 128 256 and 512 MB available 100 pin DDR SDRAM unbuffered DIMMs Maximum MB 640 640 576 640 640 640 640 640 640 768 Optional flash memory 32 and 64 MB available Performance factors Performance speed depends on e Interface to the host USB serial parallel network e Host system and application e Page complexity and content of the page e Printer options installed or selected e Available memory in the printer e Media size and type e Resolution 1 2 Service Manual 5022 xxx Power requirements Average nominal power requirements for the base printer configuration 110 volt Power levels are shown in watts W Maximum current is given in Amperes A Lexmark C524 Lexmark C520n Lexmark C534n Lexmark Printing states C524n C524dn C522n A C534dn C530dn C532n C524dtn C534dtn C532dn Idle average power Power Saver on lt 18 W lt 16 W lt 18 W lt 17 W Power Saver off 105 W 105 W 120 W 120 W Printing average power Basic printer 350 W 350 W 410 W 410 W All options 375 W 350 W 410 W 410 W Printing maximum average current 100 V 4 5A 4 5A 2 5A 2 5A 110 V 4 0 A 4 0 A 5 0 A 5 0 A 220 V 2 0 A 2 0 A 55A 55A Electrical specifications Low voltage model
6. 0 C 356 F and pressure up to 30 psi without delaminating oozing around the edges or releasing hazardous fumes Do not use vinyl labels e Do not use labels with slick backing material e Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridge with adhesive and could void the printer and cartridge warranties e Do not print within 1 mm 0 04 in of the edge of the label of the perforations or between die cuts of the label e Be sure adhesive backing does not reach to the sheet edge Zone coating of the adhesive at least 1 mm 0 04 in away from edges is recommended Adhesive material contaminates the printer and could void the warranty e f zone coating of the adhesive is not possible remove a 3 mm 0 125 in strip on the leading and driver edge and use a non oozing adhesive e Portrait orientation works best especially when printing bar codes e Do not use labels with exposed adhesive Using card stock Card stock is heavy single ply print media Many of its variable characteristics such as moisture content thickness and texture can significantly impact print quality Print samples on the card stock being considered for use before buying large quantities When printing on card stock e From MarkVision Professional the printer software or the control panel Setthe Paper Type to Card Stock Setthe Paper
7. 58 8 Ib 484 mm 440 mm 512 mm 26 7 kg Printer duplex unit C524dtn 24 in 17 3 in 22 in 64 8 Ib 500 sheet assembly 610mm 440 mm 558 mm 29 4 kg Printer duplex unit C534dtn 24 in 17 3 in 22 in 64 0 Ib 550 sheet assembly 610mm 440 mm 558 mm 29 0 kg Optional 500 sheet C52x models 5 in 16 5 in 20 4 in 7 25 b assembly only 127 mm 420 mm 518 mm 3 29 kg Optional 550 sheet C53x models 5 in 16 5 in 20 4 in 7 0 Ib assembly only 420 mm 3 2 kg MPF configuration C52x C53x models 19 in 17 3 in 26 6 in 57 5 b printer with 484 mm 440 mm 676 mm 26 1 kg multipurpose feeder extended and exit tray extended Primary tray A4 letter size media 19 in 17 3 in 20 2 in configuration printer 484 mm 440 mm 512 mm with paper tray adjuster extended and output bin installed Legal size media 19 in 17 3 in 21 3 in 484 mm 440 mm 540 mm Note A buffer of 12 in 304 8 mm is needed on the back of the printer General information 1 5 5022 xxx Media specifications Paper and specialty media guidelines Media guidelines Media characteristics The following media characteristics affect print quality and reliability Consider these characteristics when evaluating new media stock Weight The printer can automatically feed media weights from 60 to 176 g m 16 to 47 Ib bond grain long Media lighter than 60 g m 16 Ib might not be stiff enough to fee
8. ST SN SN NS Duplex SENT SESE SESE SYS SISISIS SISISIS Executive 7 25 x 10 5 in Universal width 123 8 to 215 9 x 355 6 mm 3 875 x 4 875 to 8 5 x 14 in 152 4 to 215 9 x 355 6 mm 3 875 x 6 to 8 5 x 14 in 139 7 x 210 to 215 9 x 355 6 mm 5 5 x 8 27 to 8 5 x 14 in 148 x 210 to 215 9 x 355 6 mm 5 83 x 8 27 to 8 5 x 14 in v 7 3 4 Envelope 3 7 8 x 7 1 2 in 9 Envelope 3 7 8 x 8 7 8 in 10 Envelope 4 1 8 x 9 1 2 in DL Envelope 110 x 220 mm SESE ST SES EST SESS Sy eR Sel OS IS C5 Envelope 162 x 229 mm 1 10 Service Manual 5022 xxx Media Sizes continued 250 Tray Duplex 500 Tray Manual Feed Slot B5 Envelope 176 x 250 mm lt MPF N Other Envelope 60 5 to 215 9 mm 97 4 to 215 9 mm 1 Lower feed reliability might be encountered when using non standard media sizes Media weight Size Type Weight Primary tray and 500 sheet optional tray Letter Legal A4 Xerographic Long Grain 16 to 47 Ib 60 to 177 g m and Bonds 2 Short Grain 24 to 58 Ib 90 to 218 g m Recycled Long Grain 20 to 47lb 75 to 177 g m Short Grain 28 to 58 Ib 105 to 218g m Card Stock Cover 50 Ib 65 Ib long and short 135 g m 176 g m Index 67 b 90 Ib 120 g m 163 g m Tag 74 b 100 Ib 120 g m 163 g m Transparency 0 12 to 0 14 161 to 179 g m m
9. Weight to Card Stock Weight Setthe Card Stock Weight to Normal or Heavy General information 1 9 5022 xxx e Be aware that preprinting perforation and creasing may significantly affect the print quality and cause jams or other paper handling problems e Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 180 C 356 F without releasing hazardous emissions e Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components into the printer e Use grain long card stock when possible Storing media Use these media storage guidelines to help avoid jams and uneven print quality e For best results store media where the temperature is 21 C 70 F and the relative humidity is 40 e Store media in cartons when possible on a pallet or shelf rather than on the floor e Store individual packages of media on a flat surface e Do not store anything on top of individual media packages Supported sizes The following tables provide information on standard and optional sources for both input and output trays and bins Media Sizes 250 Tray 500 Tray Manual Feed Slot A4 210 x 297 mm A5 148 x 210 mm SEN SN SAS JIS B5 182 x 257 mm Statement 5 5 x 8 5 in Letter 8 5 x 11 in Folio 8 5 x 13 in Legal 8 5 x 14 in SENSES ES NEN SN MPF SENT NE
10. aper supplier Preprinted papers such as letterhead must be able to withstand temperatures up to 180 C 356 F without melting or releasing hazardous emissions General information 1 7 5022 xxx Using media Using letterhead Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers Page orientation is important when printing on letterhead Use the following table for help when loading letterhead Process or paper source Print side Top of page Tray 1 Letterhead faceup Letterhead goes toward the front of the tray Tray 2 Letterhead faceup Letterhead goes toward the front of the tray Duplex two sided printing from Letterhead facedown Letterhead goes toward the rear of the tray trays 1 and 2 Multipurpose feeder Letterhead facedown Letterhead top edge enters first Manual feeder Letterhead facedown Letterhead top edge enters first Duplex two sided printing from Letterhead faceup Letterhead top edge enters last the multipurpose feeder Using transparencies Print samples on the transparencies being considered for use before buying large quantities When printing on transparencies From MarkVision Professional the printer software or the control panel set the Paper Type to Transparency Feed transparencies from the standard tray Tray 1 or the multipurpose feeder Use transparencies designed specifically for laser printers
11. available in your country Memory options of 128MB 256MB and 512MB SDRAM Flash memory options of 32MB and 64MB Hard disk 40GB with adapter models C524 C524n and C524dn and models C534n C534dn and C534dtn Media handling operations 500 sheet optional tray assembly for models C522n C524 C524n and C524dn and 550 sheet optional tray assembly for models C532n C532dn C534n and C534dn Duplex not an option available only on models C524dn C524dtn C530dn C532dn and C534dn dtn factory installed Integrated network options Token Ring Ethernet External serial adapter PRESCRIBE card assembly Barcode card assembly Parallel interface card MarkNet Print Servers Lexmark PrintCryption card Lexmark Forms card single byte and Simplified Chinese on models C534n C534dn and C534dtn General information 1 1 5022 xxx e DBCS font cards Simplified Chinese Traditional Chinese Japanese Korean Specifications Resolution e 1200 x 1200 dpi 4800CQ Data streams e PostScript 3 emulation e PCL 5c and 6 XL emulation e PDF 1 5 emulation e PPDS if activated Memory configuration Lexmark Bar Code Card is available on models C534n C534dn and C534dtn Lexmark ImageQuick Card is available for the models C534n C534dn and C534dtn Models Memory type 2 z g c c 5 c 5 c oO
12. b bond weight Use only new envelopes 1 8 Service Manual 5022 xxx e To optimize performance and minimize jams do not use envelopes that Have excessive curl or twist Are stuck together or damaged in any way Have windows holes perforations cutouts or embossing Have metal clasps string ties or folding bars Have an interlocking design Have postage stamps attached Have any exposed adhesive when the flap is in the sealed or closed position Have bent corners Have rough cockle or laid finishes e Adjust the width guide to fit the width of the envelopes Note A combination of high humidity over 60 and the high printing temperature may wrinkle or seal envelopes Using labels Print samples on the labels being considered for use before buying large quantities For detailed information on label printing characteristics and design see the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com publications Note Vinyl labels are not supported on this product Use only paper labels When printing on labels e From the printer software MarkVision Professional or the control panel set the Paper Type to Labels e Use only letter A4 and legal size label sheets e Use labels designed specifically for laser printers Check with the manufacturer or vendor to verify that label adhesives face sheet printable stock and topcoats can withstand temperatures up to 18
13. d properly causing jams For best performance use 90 g m 24 Ib bond grain long media For media smaller than 182 x 257 mm 7 2 x 10 1 in we recommend 90 g m or heavier media Curl Curl is the tendency for media to curl at its edges Excessive curl can cause media feeding problems Curl can occur after the media passes through the printer where it is exposed to high temperatures Storing media unwrapped in hot humid cold or dry conditions even in the trays can contribute to media curling prior to printing and can cause feeding problems Smoothness Media smoothness directly affects print quality If media is too rough toner cannot fuse to it properly If media is too smooth it can cause media feeding or print quality issues Always use media between 100 and 300 Sheffield points however smoothness between 150 and 200 Sheffield points produces the best print quality Moisture content The amount of moisture in media affects both print quality and the ability of the printer to feed the media correctly Leave media in its original wrapper until it is time to use it This limits the exposure of media to moisture changes that can degrade its performance Condition media before printing by storing it in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick media may al
14. e media or curled media e Recycled media containing more than 25 post consumer waste that does not meet DIN19 309 e Media weighing less than 60 g m 16 Ib e Multiple part forms or documents Selecting media Using appropriate media prevents jams and helps ensure trouble free printing To help avoid jams and poor print quality e Always use new undamaged media e Before loading media know the recommended print side of the media This information is usually indicated on the media package e Do not use media that has been cut or trimmed by hand e Do not mix media sizes types or weights in the same source mixing results in jams e Do not use coated media unless they are specifically designed for electrophotographic printing Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead e Use grain long papers for best results for 60 to 90 g m weights e Use only forms and letterhead printed using an offset lithographic or engraved printing process e Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers The ink must be able to withstand temperatures up to 180 C 356 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet these requirements latex inks might not When in doubt contact the p
15. m 4 8 to 5 4 mil A5 B5 JIS B5 Exec Xerographic Long Grain 20 to 47 Ib 75 to 177 g m Foli Tamen pelle ana ponds Short Grain 24 to 58 Ib 90 to 218 g m Multipurpose feeder and manual feed slot Letter Legal A4 Xerographic Long Grain 20 to 47 Ib 75 to 177 g m and Bonds 5 2 Short Grain 24 to 58 Ib 90 to 218 g m Recycled Long Grain 20 to 47 Ib 75 to 177 g m Short Grain 28 to 58 Ib 105 to 218 g m Card Stock Cover 50 Ib 65 lb long short 135 g m 176 g m Index 67 lb 90 b 120 g m 163 g m Tag 74 b 100 Ib 120 g m 163 g m Labels max Paper 35 Ib 131 g m Vinyl Not Supported Letter Legal A4 Transparency Thickness 0 12 161 to 179 g m continued to 0 13 mm General information 1 11 5022 xxx Media weight Size Type Weight A5 B5 JIS B5 Exec Xerographic Long Grain 20 to 47 Ib 75 to 177 g m statement Fog end Ponas Short Grain 24 to 58 Ib 90 to 218 g m Envelope Monarch 7 3 4 9 10 DL B5 16 to 28 Ib 60 to 105 g m C5 C6 C5 C6 B6 Duplex unit A5 B5 Executive Statement Folio Letter A4 and Legal Xerographic Long Grain 20 to 32 Ib 75 to 120 g m and Bonds Short Grain 24 to 32 Ib 90 to 120 g m Recycled Long Grain 20 to 32 Ib 75 to 120 g m Short Grain 28 to 32 Ib 105 to 120 g m Input and output capacities The following table outlines the inpu
16. river magnetic 2 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic short blade Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax serial debug cable 1381963 Coax serial debug cable 1381964 General information 1 13 5022 xxx Acronyms C CRU DIMM DRAM EP EPROM ESD FRU GB HVPS LASER LCD LED LVPS MPF MS NVRAM OPT PC pel POR POST PWM RIP SDRAM SIMM SRAM TAR Vac V dc 1 14 Service Manual Cyan Customer Replaceable Unit Dual Inline Memory Module Dynamic Random Access Memory ElectroPhotographic process Erasable Programmable Read Only Memory Electrostatic Discharge Field Replaceable Unit Gigabyte High Voltage Power Supply Black Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light Emitting Diode Low Voltage Power Supply Magenta Multipurpose Feeder Microswitch Nonvolatile Random Access Memory Optical Sensor Photoconductor Picture element Power On Reset Power On Self Test Pulse Width Modulation Raster Imaging Processor Synchronous Dual Random Access Memory Single Inline Memory Module Static Random Access Memory Toner Adder Roller Volts alternating current Volts direct current Yellow For the complete service please visit LaserPros com
17. so require a longer conditioning period Grain direction Grain refers to the alignment of the media fibers in a sheet of media Grain is either grain long running the length of the media or grain short running the width of the media For 60 to 90 g m 16 to 24 Ib bond media use grain long fibers Fiber content Most high quality xerographic media is made from 100 chemically treated pulped wood This content provides the media with a high degree of stability resulting in fewer media feeding problems and better print quality Media containing fibers such as cotton possesses characteristics that can negatively affect media handling 1 6 Service Manual 5022 xxx Unacceptable media The following media types are not recommended for use with the printer e Chemically treated media used to make copies without carbon paper also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper e Preprinted media with chemicals that may contaminate the printer e Preprinted media that can be affected by the temperature in the printer fuser e Preprinted media that requires a registration the precise print location on the page greater than 2 3 mm 0 09 in such as optical character recognition OCR forms In some cases registration can be adjusted with a program to successfully print on these forms e Coated media erasable bond synthetic media thermal media e Rough edged rough or heavily textured surfac
18. t and output source capacities by media type Source Media nese age reference Input Standard 250 sheet tray Plain paper 54 mm 250 sheets 75 g m Optional 500 sheet tray C52x or Plain paper 57 6 mm 500 sheets 80 g m Optional 550 sheet tray C53x 2 550 sheets 75 g m Multipurpose feeder Plain paper 10mm 100 sheets 75 g m Envelopes 10 envelopes 75 g m Other Various quantities Manual feed slot Any media Single sheet 1 sheet Output Standard 250 sheet output bin 1 Plain Paper 35 mm 250 sheets 75 g m Other Various quantities 120 Ib xerographic paper at ambient environment 2 Capacity may vary and is subject to media specifications and printer operating environment Note Paper input is limited to below the input source indicator on the tray Print area The printable area is limited to within 4 2 mm 0 167 in of all edges of the media Any information placed outside this specified printable area does not print 1 12 Service Manual 5022 xxx Serial number and machine type The serial number is located on the label on the rear of the right cover and on the service tag located on the inside right frame of the printer The service tag also contains the configuration IDs machine type and model information Config IDs Machine type Serial number Serial number Tools required for service Flat blade screwdriver 1 Phillips screwd
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