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Acer -- TravelMate 340

1. Top View CN3 CN8 CN4 CN5 CN1 U1 JK1 CN6 CN2 NNNM 1 m T xi E SW1 CN9 D_PHI DM1 C J i h PH2 e Or CMI u 5n CN12 GF T CN15 CN14 CN13 U20 SW3 PCB 99203 CN1 PS 2 Port CN15 HDD Board Connector CN2 AG Adapter Connector JK1 LAN Modem Connector CN3 Video Port SW1 Power Switch CN4 Serial Port SW2 LCD Cover Switch Connector CN5 Parallel Port SW3 See SW3 Setting CN6 USB Port PH1 Line out port CN7 FAN Connector PH2 Line in port CN8 Speaker PH3 Microphone in Port CN9 LCD Connector DM1 DIMM Socket 1 CN10 LED Inverter Board Connector U1 FIR Port CN11 Mini PCI Card Connector U20 PCMCIA Socket CN12 External FDD CD DVD ROM Module GF1 Golden Finger for Debug Board Connector CN13 Internal Keyboard Connector BT1 RTC Battery CN14 Touchpad Connector SW3 Settings OFF OFF OFF English keyboard ON OFF OFF Japanese keyboard OFF ON OFF European keyboard Switch 4 Switch 5 OFF OFF Acer BIOS ON OFF OEM BIOS Switch 6 ON Bypass password OFF Check password Chapter 5 65 Bottom View 66 DM2 DM2 DIMM Socket 2 Chapter 5 FRU Field Replaceable Unit List This chapter gives you the FRU Field Replaceable Unit listing in global configurations of TravelMate 34
2. Fri Aug 27 1999 Time 10 06 35 TL Move highlight bar Change setting F1 Help The following table describes the parameters in this sub menu po Sets the system date DDD MMM DD YYYY day of the week month day year Sets the system time HH MM SS hour minute second Startup Configuration The Startup Configuration sub menu contains parameter values that define how your computer behaves on system startup Chapter 2 27 Startup Configuration Page 1 1 Boot Display Auto Screen Expansion Enabled USB Function Support Enabled Hotkey Beep Enabled Fast Boot Enabled Boot Drive Sequence 1st Floppy Disk and eene neenon ene reeeHeen ennemi min Hard Disk 3rd EEG CD ROM TL Move highlight bar Change setting F1 Help The following table describes the parameters in this sub menu Settings in boldface are the default and suggested parameter settings Boot Display Sets the display on boot up Auto or Both When set to Auto the computer automatically determines the display device when the computer starts up If an external display device e g monitor is connected it becomes the boot dis
3. 14 Chapter 1 System Memory Supports DIMM package 144 pin DIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Memory Combinations Above table lists some system memory configurations You may combine DIMMs with various capacities to form other combinations NOTE The shipping specification for DIMM combination is 64MB in slot 1 Ambit T60 082 C 00 Fax modem data baud rate bps e 4K Data modem data baud rate bps Supports modem protocol ea data modem 56K V 90 fax modem 14 4K and digital line protection operation Supports LAN protocol 10 100 Mbps Modem LAN connector type RJ11 RJ45 Ambit J07 M039 00 LAN Modem Combo Interface Modem Interface Fax modem data baud rate bps 14 4K Chapter 1 15 Modem Interface Supports modem protocol V 90 data modem 56K V 90 fax modem 14 4K and digital line protection operation Modem connector type RJ11 Hard Disk Drive Interface Vendor amp Model Name IBM DARA 206000 IBM DARA 209000 Drive Format Capacity MB 6000 512 15 63 9000 512 16 63 Bytes per sector Logical heads Logical sectors Drive Format 12416 16383 2 Logical cylinders Physical read write heads Disks Spindle speed RPM 4200 Performance Specifications Buffer size 418 418 Interface IDE ATA 4 IDE ATA 4 Data transfer rate disk 10 69 20 2 10 69 20 2 buffer Mbytes s Dat
4. To disassemble the computer you need the following tools J J J J J Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat bladed screwdriver Phillips screwdriver Tweezers Flat bladed screwdriver or plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 39 General Information Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack 40 Chapter 3 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in START that order i HDD Module pee 49 Extended DIMM Cover Middle Cover Battery r r Inverter Cable la Keyboard LCD Module Dx4 see LCD Bezel Ex6 LCD and Inverter Board Y Y Cha
5. Adapters 84 CardBus 84 85 Display 86 O 84 86 Modem 84 85 Multi Function Card 85 Multi function card 84 Network LAN 84 85 Power 85 AFLASH Utility 34 ALI M1533 5 14 ALI M1621 4 14 Ambit 15 APM 1 APM 1 2 14 Audio 1 14 17 Auxiliary Input Device Check 54 Battery 1 20 Battery Pack 43 charging indicator 11 BIOS 5 14 package 14 password control 14 ROM size 14 ROM type 14 Setup Utility 25 vendor 14 Version 14 BIOS setup 25 BIOS Supports protocol 14 BIOS Utility 25 Basic System Settings 27 Date setting 27 Load Default Settings 33 navigating 25 Navigating the 25 Onboard Devices Configuration 29 Power Management 32 Startup Configuration 27 Index System Information 26 System Security 30 Board Layout 4 BQ3285LD 14 brightness hot keys 12 Cache controller 14 size 14 caps lock on indicator 11 CardBus 1 19 85 Check Procedures 54 Battery 55 Diskette Drive 54 External CD ROM Drive 54 Keyboard 54 Memory 55 Power Adapter 55 Power System Checkout 55 Touchpad 56 Chipsets 14 CMOS setup 25 Combo Drive 1 6 CD ROM Floppy Drive 16 DVD ROM Floppy Diskette 17 Compatibility Test 79 Computer display 2 keyboards 12 on indicator 11 Connectors 65 Controllers 14 Core logic 14 Cover middle 46 removing 46 CPU core voltage 14 I O voltage 14 package 14 type 14 CRT 2 Cyber 9525 4 89 90 Date setting in Setup Utility 27 Design 1 Diagnostics PQ
6. TEST COUNT VALUE 1 9999 1 Chapter 2 37 38 Specify the desired number of tests and press Enter After you specify the number of tests to perform the screen shows a list of test items see below XX XX XX Test Items System Board Memory Keyboard Video Parallel Port Serial Port Diskette Dri Dr EN SPAGE mark unmark selecting item CD ROM ESC return to upper menu ae Di F2 test the marked item s Cache ENTER open subitem s menu Test Times 1 Move the highlight bar from one item to another Press Space to enable or disable the item Press Enter to view the available options of each selected item Press Esc to close the submenu The right corner screen information gives you the available function keys and the specified test number J L D Dub E Space Enables disables the item ESC Exits the program F1 Help F2 Tests the selected item s Enter Opens the available options Test Times Indicates the number of tests to perform NOTE The F1 and F2 keys function only after you finish configuring the Test option NOTE When any errors are detected by diagnostic program refer to Index of PQA Diagnostic Error Code Message on page 64 for troubleshooting Chapter 2 Machine Disassembly and Replacement This chapter contains step by step procedures on how to disassemble the notebook computer for maintenance and troubleshooting
7. shading and Z buffering as well as DVD playback support Simultaneous Display The computer s large display and multimedia capabilities are great for giving presentations If you prefer you can also connect an external monitor when giving presentations This computer supports simultaneous LCD and CRT display Simultaneous display allows you to control the presentation from your computer and at the same time face your audience You can also connect other output display devices such as LCD projection panels for large audience presentations Power Management The power management system incorporates an automatic LCD dim feature that automatically decides the best settings for your display and at the same time conserves power See on page 24 for more information on power management features Dualview The computer s video chip takes advantage of Windows 98 multi display capability allowing you to extend your desktop to an external display device such as an external monitor or projector With this feature enabled you can move program windows to and from the computer LCD and external display device Opening and Closing the Display To open the display slide the display cover latch to the left and lift up the cover Then tilt it to a comfortable viewing position The computer employs a microswitch that turns off the display and enters Standby mode to conserve power when you close the display cover and turns it back on when you open
8. 001 NS LCDLATCH TM330 LATCH LCD NYLON 050 330 4240C06 008 f LCD SPRING CATCH SPRING CATCH STEEL TM330 34 ec 001 TM330 NS RTC BATTERY IC RTC BQ3285LD SSOP 24P 71 03285 B0l Chapter 6 75 76 Chapter 6 Model Number and Configurations This appendix provides the BASIC model number and the configuration to TravelMate 340 decided for Acer s global product offering Contact your regional offices or the responsible personnel channel to provide you with further extension model numbers and configurations Trade Mark Acer Brand Name Acer Product Name TravelMate 340 U O O O Description Notebook Personal Computer Model Number Definitions 12 1 TFT Pentium Ill 450 BGA on board 64MB 6 4GB FDD 24X Li Ion CD ROM 34T 12 1 TFT Pentium IIl 500 BGA on board 64 MB 10GB FDD 24X Li lon CD ROM 342T 12 1 TFT Pentium III 550 BGA on board 64MB 10GB FDD 24X CD ROM Appendix A 77 78 Appendix A Test Compatible Components This computer s compatibility is tested and verified by Acer s internal testing department All of its system functions are tested under Windows 98 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 340 Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B
9. 65 KB 9525 14 Keyboard 14 20 removing the 49 Index hot keys 12 Special Keys 12 Keyboard Device Check 54 L2 cache 14 L2 cahe 14 LAN 1 7 LAN Modem Combo 15 LCD 1 2 20 DC AC LCD Inverter 20 disassembling the 46 removing 46 Li lon 1 Load Default Settings 33 Lower Case removing 50 M38867 5 14 M5229 14 Machine Disassembly 39 Main Board removing the 51 Main Board Data Utility 35 Main Unit disassembling the 49 Mechanical Specification 22 media access on indicator 11 Memory 1 80 Address Map 23 Memory Address Map 23 Memory Check 55 Model Number and Configurations 77 Model Number Definitions 77 Modem 1 7 15 84 85 removing 49 Modem Adapter 80 Network 1 7 Network Adapter Ethernet 10baseT 100baseT 80 Token Ring 80 NS PC97338 5 NS PC97338VJG 14 num lock Index on indicator 1 1 Onboard Devices Configuration 29 Online Support Information 81 OZ6812 5 Panel 6 left 6 rear 6 right 8 Panel ID Utility 35 Parallel Port 7 18 Parallel port setting in BIOS Utility 29 Password Changing a 32 removing a 31 Setting a 30 PC Card 8 9 14 19 PC Card PCMCIA 1 PCB 99203 65 PCMCIA 4 19 84 ATA 86 CD ROM 86 SCSI 86 Pentium Ill 14 Pentium III 1 Ports FIR 4 Line in Line out 4 Mic in 4 Parallel Serial 4 PS 2 4 Speaker 4 USB 4 Video 4 POST 57 Power 80 managing in BIOS Utility 32 Power Management 2 22 32 Power System Check 55 Battery Pack 55 Power Adapter
10. NS Z Z Z Z Z 0 0 0 0 12 1 TORISAN LCD 12 1 TFT TORISAN INVERTER AMBIT INVERTER SUMITA INVERTER CABLE Hua Chen LCD FPC CABLE Hua Chen LCD FPC CABLE HINGE PACK HINGE HINGE LCD PANEL TFT NS LCD ASSEMBLY MODULE ASSY LCD MODULE 12 1 TFT 6M 40F01 001 TM340 TORISAN LCD LVDS 12 1 TFT TORISAN 56 0740C 011 INVERTER T62 123 C 01 V 2A 330 19 21030 901 INVERTER IV12149 T TM340 19 21042 001 C A INV 20 15P 175MM TM330 50 40C02 002 C A LCD COAXIAL SANYO TM340 50 40F02 001 C A LCD COAXIAL SANYO FAV 50 40F02 011 TM340 ASSY HINGE PACK TM340 6K 40C01 001 HINGE LCD L STEEL 330 34 40C06 002 HINGE LCD R STEEL 330 34 40C 05 002 ASSY LCD PANEL TM340 60 40F08 001 69 70 Storage Device NS S S S S S S S Z Z Z Z Z Z Z Z Z 0 0 NS NS NS LCD BEZEL TFT ASSY LCD BEZEL 12 1 TM340 60 40F09 001 DIMM 32MB SDRAM SDIMM 32M HYS64V4200GDL 8 72 64420 A0N Siemens SIEMENS DIMM 64MB SDRAM SODIMM 64M W9864CASB 75 72 W9864 00N Winbond WINBOND DIMM 64MB SDRAM SODIMM 64M 8 16 MH8S64VS 8TA 72 08864 BON Mitsubishi MITSUBISHI DIMM 64MB SDRAM SDIMM 64M MH8S64AW 10WA 72 00864 00N MITSUBISHI DIMM 64MB SDRAM SDIMM 64M HYS64V8220GCDL 8 72 64820 BON Siemens SIEMENS DIMM 128MB SDRAM SODIMM 128M W9812CASB 75 72 W9812 00N Winbond WINBOND DIMM 128MB SDRAM SODIMM 128M MH16S64VS 8TA 72 16564 AON Mitsubishi MITSUBISHI DI
11. Speed Pentium III 450 Mhz Floppy Disk Drive None Hard Disk Drive 5729 MB HDD Serial Number AFOAFALO692 System with None System BIOS Version V3 0 R01 A00 t6 VGA BIOS Version MTTV15 04 Serial Number N A Asset Tag Number N A Product Name TravelMate 340 Series Manufacturer Name N A UUID 000000000000000000000000000000 Esc Exit NOTE The screen above is a sample and may not reflect the actual data on your computer The following table describes the information in this sub menu NOTE x may refer to a series of numbers and or characters or a combination of both CPU Type amp Speed Floppy Disk Drive Hard Disk Drive HDD Serial Number System with System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name 26 Shows the type and speed in Megahertz MHz o the Central Processing Unit CPU Shows the floppy disk drive type EE Shows the size or capacity of the hard disk EE Shows the serial number of the hard disk EN Shows the EasyLink Combo Drive type CD ROM or DVD ROM Shows the version number of the BIOS Vx Rx version and release numbers Shows the version number of the VGA display Vx Rx versio
12. TA ii ES FEE am d 13 sn _ E e jocu ea ee uva NIIS NOLLJSOS30 ON NO3 A33 hvraivw 834005 nar 2 vojzojeo zolszojsr 08 08 ese TO NOILNAKDI 3180 OVENL OVENL E si EZIO eu a p270 4 east an 3HVN naanwjssr 3 24 td es 15 en TW NVS T TT TT des TE H EJ cs CERES T Taya DI T00 0407 06 6c H c 9X0 2W MAYS OUY9TISVE 98 8c s ET 39U1 NOTAN 9XG 2N ARNIS OND ESEVE 9B Le OIIDIKTSEN MIYIS 0N9 2EV6 9B8 92 T OIOV ID 6X0 2W MANOS ON6 22EV6 98 Se 8 VX0 CW MANOS Odr eeEVE 9B be X0 2W MANOS ONE T0EV6 98 Ee T ASSY OUH 1202040759 22 a T ASSY LINN C121 10070407 S9 T2 T ASSY 3SV2 fl 1007040709 02 T ASSY 83AUJ 310CIN 100 80J04 09 61 pe _ T Xd ALE T00 7020vp 02 8I LN 2 T ASSV 38V9 1 00 2090409 ZT T LINN GVdHONOL T00 907 LT 9S 9I tm T TIVO NIVA Tod T030v SG ST P T vO ALE CH T00 0907 SS vI T aavDa WICOW NYT TI2 11060 7S JEI T I44 TYdHINDL 10070407 0S 2I T 31av3 TAYI DENDI T00 E040 70S TT 2 YIHENY VEVNYI T007030v7Zv DI T D sera T00 2030v cv 6 a T TLVOO 13NVd T00 2030v cv 8 T avd AWWA VIONId To0O230v cv L T SLV1d 3AVN JINON 1007040707 9 T 0907 TooT0D0v 0v S T ONIYdS EN T00 9040p 7E v T 3LV Id LV3H 00 I130v v TE YICTOH AVdHIN0L T00 090p 7E 2 N T N 43AD2 WHIT 100 2040 TE T AWWA A34 3 0 NULLdIS3S3d ON l vd ON vl ET ert TI OT 6 Chapter 6 68 N Chapter 6 NS S NS NS zZ 0
13. Use a plastic flat bladed screw driver to remove the RTC battery from its socket Removing the Lower Case 1 Remove the three screws and the 11 screws on the base of the unit 2 Remove the lower case from the main unit va n g I pda pet re LJ 50 Chapter 3 Disconnect the touch pad cable from the main board Turn the unit over to remove the 4 screws on the CPU lower holder Remove the CPU lower holder from the main board Removing the Main Board Remove the 4 screws on the mother board as shown below Turn the main board over and put it on the side of the upper case Remove then fan cable from the main board Fe NS uet Remove the main board from the upper case 5 Remove the harddisk drive board from the main board 6 Gently remove the PCMCIA slot from the main board by hand Chapter 3 51 Removing the Touchpad Board Remove the two screws from the touchpad bracket Remove the touchpad bracket from the upper case Disconnect the touchpad cable from the touchpad board e IN ee Remove the touchpad board from the upper case 52 Chapter 3 Troubleshooting Use the following procedure as a guide for computer problems NOTE The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms
14. does not recur reconnect the removed devices one at a time until you find the failing FRU ER If the problem remains replace the following FRU one at a time Do not replace a non defective FRU 3 System board 3 LCD assembly Chapter 4 63 Index of AFlash BIOS Error Message VPD Checksum Error Reboot the system and then restest with this diskette BIOS Update Program Error Turn off the power and restart the system System Error Make sure this AFlash BIOS diskette for this model Without AC adapter make sure to connect AC adapter Battery Low make sure to install a highly charged battery and reboot system Index of PQA Diagnostic Error Code Message Backup battery error Backup battery 01XXX CPU or main board error Reload BIOS default setting 02XXX Memory error DIMM e emme 03XXX Keyboard error Reset Keyboard Keyboard System board 05XXX Parallel Port error System board O6XXX Serial port or main board error System board 07XXX Diskette drive error Diskette drive 08XXX Hard disk error Reload BIOS default setting Hard disk System board 09XXX CD ROM error Reset CD ROM cable CD ROM drive System board 11XXX Pointing device error Reset Keyboard Keyboard System board 12XXX Cache test error System board 64 Chapter 4 Jumper and Connector Information
15. four cushions 9 Remove the four screws from the LCD bezel 10 Snap off the LCD bezel carefully and gently remove the LCD bezel from the LCD module 11 Remove the two screws from the hinges 12 Remove the hinges from the LCD module 13 Detach the hinge caps from the hinges 14 Remove the six screws from the LCD and the inverter 15 Remove the LCD and the inverter from the LCD Panel Chapter 3 47 48 16 Turn the LCD over and disconnect the LCD power connector from the inverter 17 Disconnect the inverter cable from the inverter 18 Disconnect the LCD FPC cable from the LCD Chapter 3 Disassembling the Main Unit Removing the Keyboard 1 Pull out and upward to expose the keyboard 2 Disconnect the keyboard cable from the main board 3 Remove the keyboard from the main board Removing the DIMM Module Remove the two screws from the DIMM cover Remove the DIMM cover from the main unit Use two flat bladed screw drivers to push out the latches on both sides of the DIMM socket B eR Hemove the DIMM module from the main unit Removing the Modem Combo Board 1 Remove the screw from the modem heat sink and remove it from the main unit 2 Usetwo flat bladed screw drivers to push out the latches on both sides of the modem socket Chapter 3 49 3 Pull the modem combo board out from its socket 4 Disconnect the network cable from the modem combo board Removing the RTC 1
16. in the CD ROM drive To set the boot drive sequence use the cursor up down TJ keys to select a priority level 1st 2nd or 3rd then use the cursor left right keys to select the device for that priority level 28 Chapter 2 Onboard Devices Configuration The parameters in this screen are for advanced users only You do not need to change the values in this screen because these values are already optimized The Onboard Devices Configuration sub menu assigns resources to basic computer communication hardware Onboard Devices Configuration Page 1 1 Serial Port Enabled Base Address SF8h IRQ 4 IrDA FIR Enabled Base Address 2F8h IRQ 11 DMA 3 Parallel Port Enabled Base Address 378h IRQ 7 Operation Mode ECP ECP DMA Channel 1 TL Move highlight bar Change setting F1 Help The following table describes the parameters in this sub menu Settings in boldface are the default and suggested parameter settings Serial Port En
17. is not bootable do the following actions before you use it 1 Create a bootable disk 2 Copy all AFlash files into this bootable diskette 3 Putthe bootable disk into TravelMate 340 series mobile then re boot IMPORTANT Never turn off the system power while Flash BIOS is programming This will damage your system 4 After Flash BIOS is done reboot the system NOTE If there are any problems occured during BIOS updated Index of PQA Diagnostic Error Code Message on page 64 for troubleshooting 34 Chapter 2 System Utility Diskette This utility diskette is for the Acer TravelMate 340 notebook machine It provides the following functions 1 Panel ID Utility 2 Thermal amp Fan Utility 3 Main Board Data Utility To use this diskette first boot from this diskette then a Microsoft Windows 98 Startup Menu prompt you to choose the testing item Follow the instructions on screen to proceed NOTE This program contains a readme txt file This readme txt file will introduct each test utility and its functions IMPORTANT If this diskette is not bootable do the following actions before you use it 1 Do system transfers 2 Copy HIMEM SYS to AX 3 Copy EMM386 EXE to AN Panel ID Utility There is an EEPROM in the inverter which stores its supported LCD type ID code If you replace an LCD with one of a different brand or use a new inverter the ID information in the inverter EEPROM should be updated Follow the ste
18. mbps IBM 10 100 EtherJet CardBus Adapter 32 bit Xircom RealPort CardBus Ethernet 10 100 Xircom CardBus Ethernet Il 10 100 Xircom CardBus Ethernet 10 100 Intel Built in LAN Modem Adapter Modem up to 28 8K TDK V34 28 8 14 4 Data Fax PCMCIA Xircom PCMCIA Fax Modem 28 8m Appendix B Modem up to 33 6K Modem up to 56K Appendix B Dlink Winconnect 33 6 Fax Modem Hayes Optima 336 V34 Fax for PCMCIA W EZjack PCMCIA Data Fax Modem International 33 6 14 4 ActionTec DataLink 56Kbps Fax Modem TDK K56Kflex Data Fax Modem USR Megahertz 56K Modem IBM 56K Double Jack Modem 81 Windows 98 Environment Test 82 Processor Intel Pentium III 450 Intel Pentium Ill 500 Hard Disk Drive IBM 6 GB IBM 9 GB Floppy Disk Drive TEAC 3 5 FDD support 3 mode CD ROM Drive TEAC 24X CD ROM Drive DVD ROM Drive TEAC 2X DVD ROM 64 MB SDRAM 96 MB SDRAM Memory 128 MB SDRAM 192 MB SDRAM Power Panasonic Li lon battery 3 hours life Delta 45 Watts adapter O Adapter Display IBM G42 IBM 9514 B04 TFT monitor AcerView 76i AcerView 98i Color monitor V70 20 color Monitor Flex Scan E35F Torisan 12 1 TFT LCD PCMCIA CDROM Panasonic 20X Portable CD ROM Player IBM Portable 20X CD ROM Drive w sound JP PCMCIA ATA SunDisk ATA 15MB Network Adapter LAN Ethernet 10baseT 100baseT 3Com EtherLink III 3Com 10 100 16bits Fast EtherLink Accton Ethernet D Link Ethernet Xircom Credit
19. problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 55 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices 23 Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Floppy diskette drive Module 13 PC Cards Power on the computer U DD LL Determine if the problem has changed If the problem
20. 0 Refer to this chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note WHEN ORDERING FRU PARTS that should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it NOTE The number indicates the location shown on exploded diagrams or NS indicateds Not Shown on it Chapter 6 67 se VI ET el TE OI 6 EUR DNA 021 010C10IU AIT EE al tati li
21. 00 04302FFF 4 KB PCMCIA controller slot 2 0430000 04300FFFF 64 KB USB controller FFFFOOOO FFFFFFFF 64 KB System board extension for PnP BIOS I O Address Map 000 00F DMA controller 1 120 13F Power management controller 180 18F 170 177 2nd EIDE device CD ROM select 1F0 1F7 1st EIDE device hard drive select 3BC 3BE Paraller port 1 3BO 3BB Video Controller 3C0 3DF Chapter 1 23 24 I O Address Map Standard Floppy Disk Controller 3E8 3EF COM8 or LT Win modem optional 3F0 3F7 Floppy disk controller 3F8 3FF COM1 480 48F 4D6 DMA controller 1 4D0 4D1 PCI configuration register CF8 CFF IRQ Assignment Map p mo tomer mos ee gt po CC E DMA Channel Assignment DRQO Audio or FIR optional DRQ1 ECP or Audio or FIR optional DRQ2 Floppy Chapter 1 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when a problem arises To activate the BIOS Utility press F2 during POST while the TravelMate logo is being displayed BIOS Utility System Information Basic System Settings Startup Configuration Onboard Devices Configurati
22. 18 051 Chapter 6 External Module NS 24X CD ROM amp FDD CD ROM FDD MODUL TEAC 90 40C28 001 MODULE TEAC DF240500 NS 2X DVD ROM amp FDD DVD FDD MODULE TEAC DF220500 90 40C28 002 MODULE TEAC NS LOWER CASE ASSY L CASE 330 60 40C02 002 20 UPPER CASE ASSY U CASE PC 10 CF TM340 60 40F01 001 UPPER DIMM COVER PLT L DIMM METAL TM330 34 40C18 002 LOWER DIMM COVER ASSY DIMM CVR 60 40C09 001 MIDDLE COVER amp ASSY MIDDLE CVR TM330 60 40C08 003 SPEAKER ASSY NS LCD PANEL COAT ASSY PNL COAT TM340 60 40F10 001 NS PCMCIA SOCKET SKT PCMCIA 68P WZ2131 G2 SMD 62 10024 061 CPU HEATSINK TM340 ASSY CPU HEAT SINK TM340 60 40F05 001 Mechanical Parts 0 e 4 yr Z Z Z Z 0 0 0 SI CPU HOLDER TM340 ASSY CPU HOLDER TM340 60 40F03 001 Chapter 6 73 74 MODEM HEAT PLATE PLT HEAT AL TM330 34 40C11 003 HLD TOUCH PAD METAL TM330 34 40C07 001 PAD BRACKET HINGE CAP PACK ASSY HINGE CAP PACK TM330 TOUCH PAD FPC CABLE C A FPC TOUCH PAD 340 6K 40C01 002 50 40F04 001 NO DJ 11 NETWORK CABLE W A 2P 2P 80MM TM340 50 40F03 001 Digital Camera NS USB DIGITAL CAMERA KIT USB VIDEO CAPTURE KIT V6 81 16848 503 340 LOGO PLT LOGO TOOLING PMMA TM330 40 40C01 001 LCD RUBBER TM330 CSN LCD RUBBER 330 47 40C01 001 FOOT RUBBER TM330 FOOT RUBBER RUBBER BT 42 43B29 001 Miscellaneous Chapter 6 eta r CAMERA RUBBER TM340 RUBBER CAMERA TM340 40F07
23. 55 Power System Checkout 55 PQA diagnostics 37 PQA Diagnostics Program 37 Processor 14 80 85 PS 2 7 91 RTC 4 14 removing 50 Screw List 42 Second Level Cache 14 Serial Port 7 19 Serial port setting in BIOS Utility 29 Solo 1E 5 Speaker 1 removing 46 hot key 12 Standby Mode 22 Standby mode hot key 12 status indicator 11 Startup Configuration 27 Super I O 14 SVGA 2 System Basic Settings 27 Block Diagram 3 Diagnostic Diskette 36 Layout 4 Utilities 25 Utility Diskette 35 System Check Procedures 54 System Information 26 System Memory 14 System Security 30 Temperature 22 TokenRing 84 85 Test Compatible Components 79 TFT SVGA 1 Thermal Utility 35 TIME setting in Setup Utility 27 Touchpad removing 52 touchpad hot key 12 Touchpad Check 56 Troubleshooting 53 Undetermined Problems 63 USB 1 6 7 19 Utilities 25 Windows 2000 Environment Test 82 Windows 95 Environment Test 80 Windows 98 Environment Test 81 Windows NT 4 0 Environment Test 83 Vibration 22 Video 1 2 18 Resolutions 18 Video Port 7 volume hot keys 12 Zoomed Video 1 ZV 1 Index
24. 79 Windows 95 Environment Test 80 Processor Intel Pentium III 450 Intel Pentium Ill 500 Hard Disk Drive IBM 6 GB IBM 9 GB Floppy Disk Drive TEAC 3 5 FDD support 3 mode CD ROM Drive TEAC 24X CD ROM Drive DVD ROM Drive TEAC 2X DVD ROM 64 MB SDRAM 96 MB SDRAM Memory 128 MB SDRAM 192 MB SDRAM Power Panasonic Li lon battery 3 hours life Delta 45 Watts adapter I O Adapter Display IBM G42 IBM 9514 B04 TFT monitor AcerView 76i AcerView 98i Color monitor V70 20 color Monitor Torisan 12 1 TFT LCD PCMCIA SCSI Adaptec SlimSCSI APA 1480AB PCMCIA CDROM Panasonic 20X Portable CD ROM Player PCMCIA ATA SunDisk ATA 15MB Network Adapter LAN Ethernet 10baseT 100baseT 3Com EtherLink III 3Com 10 100 16bits Fast EtherLink Accton Ethernet D Link Ethernet Xircom CreditCard Ethernet Adapter Xircom CreditCard Ethernet Adapter Ilps Xircom CreditCard Ethernet Adapter 10 100 IBM EtherJet PC Card LAN 3Com TokenLink III 16 4 Token Ring IBM Turbo 16 4 TokenRing PC Card Multi Function Card 3Com Ethernet III LAN 33 6 Modem Global PC Card Combo 3Com 10 100 Fast EtherLink LAN 56K Dlink Winconnect 33 6 LAN Fax Modem Combo Megahertz PC Card 33 6 Ethernet Modem with XJACK Xircom CreditCard Etbernet Modem 33 6 CardBus 3Com Fast EtherLink XL CardBus 3Com 10 100 LAN CardBus Intel EtherExpress PRO 100 Mobile Adapter TDK Cardbus Ethernet 10 100 Base TX D Link Fast Ethernet CardBus 10 100
25. A 37 DIMM 4 5 14 Combinations 15 external 45 internal 49 package 15 removing 45 49 Speed 15 voltage 15 Disassembly Battery Pack 43 Hard Disk Drive 44 Machine 39 Procedure Flowchart 41 Diskette System Diagnostics 36 System Utility 35 Display 2 computer 2 Dual Display 2 hot keys 12 opening and closing 2 performance 2 power management 2 simultaneous 2 Display Standby Mode 22 DMA Channel Assignment 24 DVD 1 Easy Link Combo Drive 1 Environmental Requirements 22 Error Messages 58 Error Symptoms 60 Indicator 60 LCD 60 Memory 61 PCMCIA 61 Power 60 Power Management 61 Speaker 61 Error Symptom to Spare Part Index 57 ESS ES1946 5 Ethernet 10baseT 100baseT 1 84 85 Euro 13 External Diskette Drive Check 54 Fan Utility 35 FIR 1 7 8 19 Flash ROM 5 Flash Utility 34 FRU Field Replaceable Unit List 67 External Module 74 Keyboard 73 Mechanical Parts 74 Power 73 Screws 75 Storage Device 71 Hard disk 1 14 16 85 80 disassembling the 44 removing the 44 Hard Disk Standby Mode 22 Hardware Configuration and Specification 14 HDD 1 14 16 Hibernation Mode 22 Hibernation mode hot key 12 Hotkeys See Heuristic Power Management Humidity 22 I O Address Map 23 I O Adapter Display 82 PCMCIA ATA 80 PCMCIA CDROM 80 PCMCIA SCSI 80 Indicators 11 Infrared setting in BIOS Utility 29 Intermittent Problems 63 IrDA 19 IRQ Assignment Map 24 Jumpers 65 Bottom View 66 Top View
26. Card Ethernet Adapter Xircom CreditCard Ethernet Adapter Ilps Xircom CreditCard Ethernet Adapter 10 100 IBM EtherJet PC Card LAN 3Com TokenLink III 16 4 Token Ring IBM Turbo 16 4 TokenRing PC Card Multi Function Card 3Com Ethernet III LAN 33 6 Modem Global PC Card Combo 3Com 10 100 Fast EtherLink LAN 56K Dlink Winconnect 33 6 LAN Fax Modem Combo Megahertz PC Card 33 6 Ethernet Modem with XJACK Xircom CreditCard Ethernet 10 100 Modem 56 Xircom CreditCard Etbernet Modem 33 6 CardBus 3Com Fast EtherLink XL CardBus Intel EtherExpress PRO 100 Mobile Adapter TDK Cardbus Ethernet 10 100 Base TX D Link Fast Ethernet CardBus 10 100 mbps IBM 10 100 EtherJet CardBus Adapter 32 bit Xircom RealPort CardBus Ethernet 10 100 Xircom CardBus Ethernet II 10 100 Xircom CardBus Ethernet 10 100 Intel Built in LAN Modem Adapter Modem up to 28 8K TDK V34 28 8 14 4 Data Fax PCMCIA Xircom PCMCIA Fax Modem 28 8m Appendix B Modem up to 33 6K Modem up to 56K Appendix B Dlink Winconnect 33 6 Fax Modem Hayes Optima 336 V34 Fax for PCMCIA W EZjack PCMCIA Data Fax Modem International 33 6 14 4 Pretec Modem 56K ActionTec DataLink 56Kbps Fax Modem TDK K56Kflex Data Fax Modem USR Megahertz 56K Modem IBM 56K Double Jack Modem 83 Windows 2000 Environment Test Multi Function Card Adapter Xircom CreditCard Ethernet 10 100 Modem 56 CardBus 3Com 10 100 LAN CardBus TDK Cardbus Ethernet 10 100 Base TX Xircom C
27. D information LCD Vendor amp model name Torisan TM121SV 02L04 Mechanical Specifications LCD display area diagonal inch 12 1 Display technology FT Resolution SVGA 800x600 Chapter 1 LCD Supports colors 262 144 colors Optical Specification Brightness control keyboard hotkey Supply voltage for LCD backlight Vrms AC Adapter 90Vac full load 0 9A 180Vac Frequency variation range Hz 47 63 Nominal voltages Vrms 90 270 Inrush current The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac 60Hz and 230Vac 50Hz respectively Efficiency It should provide an efficiency of 83 minimum when measured at maximum load under 115V 60Hz Load OA min 2 4 A max Electrostatic discharge ESD 15kV at air discharge 8kV at contact discharge Dielectric Withstand Voltage Primary to secondary 1500 Vac or 2121 Vdc 10 mA for 1 second Leakage current 0 25 mA max 254 Vac 60Hz Regulatory Requirements Internal filter meets FCC class B requirements USA VDE 243 1991 class B requirements German CISPR 22 Class B requirements Scandinavia VCCI class Il requirements Japan Chapter 1 21 22 Power Management Standby Mode The buzzer beeps Waiting time specified by the System The Sleep indicator lights up Standby value or the operating system elapses without any system activity Or When the computer is about
28. DIMM Socket 1 3 Line out port 18 External FDD CD DVD ROM Module Connector 4 Power Switch 19 CPU 5 LCD Cover Switch Connector 20 North Bridge ALI M1621 6 AC Adapter Connector 21 HDD Board Connector 7 USB Port 22 Touchpad Connector 8 LAN Modem Connector 23 Internal Keyboard Connector 9 FIR Port 24 PCMCIA Socket 10 PS 2 Port 25 Jumper Setting 11 Parallel Port 26 LED Inverter Board Connector 12 Serial Port 27 VGA Controller Cyber 9525 DVD 13 Speaker 28 Mini PCI Card Connector 14 Video Port 29 RTC Battery 15 FAN Connector 4 Chapter 1 gt W N Chapter 1 DIMM Socket 2 Super I O Controller NS PC97338 PCI Audio Controller ESS ES1946 PCI CardBus Controller OZ6812 BIOS Flash ROM South Bridge ALI M1533 Keyboard Controller M38867 Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC Left Panel o Wi e O Q E O O gt Se gt o LLI en O O o c cC O O o _ O o Q E O O Fr SE gt o LU Rear Panel AC adapter and power outlet ne Universal Serial Bus device e g USB mouse USB camera Chapter 1 Doo Modem jack Phone line icu Network jack Ethernet 10 100 based network far Infrared port Infrared device e g infrared printer IR aware ii computers PS 2 port PS 2 compati
29. Keyboard if contrast and brightness function key doesn t work LCD inverter ID LCD cable LCD inverter LCD System board Reconnect the LCD connector LCD inverter ID LCD cable LCD inverter LCD System board LCD inverter ID LCD inverter LCD cable LCD System board Indicator incorrectly remains off or on but system Reconnect the inverter board runs correctly Power Related Symptoms Power shuts down during operation The system doesn t power on The system doesn t power off Battery can t be charged Inverter board System board Power source battery pack and power adapter See Power System Check on page 55 Battery pack Power adapter Hard drive amp battery connection board System board Power source battery pack and power adapter See Power System Check on page 55 Battery pack Power adapter Hard drive amp battery connection board System board Power source battery pack and power adapter See Power System Check on page 55 Hold and press the power switch for more than 4 seconds System board See Check the Battery Pack on page 55 Battery pack System board Chapter 4 PCMCIA Related Symptoms System cannot detect the PC Card PCMCIA PCMCIA slot assembly System board PCMCIA slot pin is damaged PCMCIA slot assembly Memory Related Symptoms Memory count size appears different from Enter BIOS Setup Utility to execute Load Default Settings then actual
30. MM 128MB SDRAM NEC SODIMM 128M W17128IHNC86220 72 17128 00N NEC HDD ASSEMBLY 6G IBM DIMM 32MB SDRAM SDIMM 32M MH4S64BBKG 8 PC100 72 00464 00N Mitsubishi MITSUBISHI Mitsubishi ASSY HDD MODULE 6G TM340 6M 40F02 001 6G HDD DARA206000 IBM HDD SM 9 5 6G IBM DARA206000 56 02A02 041 HDD ASSEMBLY 9G IBM ASSY HDD MODULE 9G TM340 6M 40F02 002 Chapter 6 NS 9G HDD DARA 209000 IBM HDD HDD SM 9 5 9G IBWDARA 209000 9 5 9G IBM DARA 209000 HDD HOUSING 1 HDD PLT TM330 ASSEMBLY TM330 NS HDD PLATE in HDD METAL TM330 HDD BEZEL BZL HDD PC M010 330 EE MODEM LAN BOARD MDM LAN 56K AMBIT T60 082 C 00 AMBIT PCI MODEM BOARD MODEM INT 56K AMB JO7M039 00 AMBIT TOUCH PAD BOARD TOUCHPAD MULTI SWITCH SYNAPTICS SYNAPTIC Chapter 6 56 02962 161 60 40C15 001 34 40C12 001 41 40C01 002 54 09051 001 54 09011 261 56 17400 001 71 72 NS HDD HDD BOARD PCB 98409 1 HDD BOARD 4L TM330 98409 1 HDD BOARD 4L TM330 48 40C03 011 TM340 MAINBOARD PIII 340 PIII500 m M 55 40F01 D02 500 TM340 MAINBOARD PIII 340 PIII 450 BEEN 55 40F01 D01 450 KEYBOARD US VERSION KB US NSK 85N11 340 90 40F07 031 Darfon KEYBOARD US VERSION KB US JME K9811 TM340 90 40F07 001 JME ADAPTER 60W DELTA ADT 60W ADP 60XB D 3P 730 340 25 10064 041 BATTERY PACK LI ON ASSY BTY PACK CGP E 618AE 330 60 40C07 001 PANASONIC POWER CORD CORD 125V UL 3P K01081B1183WP 127 016
31. Message Less 57 Index or Error Messages s s sinora arena anne 58 Index of Symptom to FRU Error Message vvs 60 Intermittent Problems l c 63 Undetermined Problems 63 Index of AFlash BIOS Error Message 000 cece eee eee 64 Index of PQA Diagnostic Error Code Message 64 Chapter 5 Jumper and Connector Information 65 Ind 65 BOOM VIEW M RE Ev 66 Chapter 6 FRU Field Replaceable Unit List 67 Appendix A Model Number and Configurations 77 AppendixB Test Compatible Components 79 Windows 95 Environment Test 80 Windows 98 Environment Test cc eee 81 Windows 2000 Environment Test 82 Windows NT 4 0 Environment Test 83 Appendix C Online Support Information 85 Index 87 VI System Specifications Features This computer was designed with the user in mind Here are just a few of its many features Performance J Il COLLO UCDLDLUL Multimedia OOU O O DD O Connectivity L J J Intel Pentium III 450 500 processor with integrated L2 cache memory 64 bit main memory Large and vibrant Thin Film Transistor TFT SVGA Liquid Crystal Display LCD 64 bit graphics acceleration with 2 5MB graphics memory and Accelerated Graphics Port AGP High capacity Enhanced IDE removable hard disk External EasyLink Combo Drive floppy drive CD ROM or DVD ROM drive combo Lithium lon battery pac
32. To verify the keyboard type 1 Click on Start Settings Control Panel 2 Double click on Keyboard 3 Click on the Language tab 4 Verify that the keyboard layout used for English United States is set to United States International If not select and click on Properties then select United States International and click on OK 5 Click on OK To type the Euro symbol 1 Locate the Euro symbol on your keyboard 2 Open a text editor or word processor 3 Hold Alt Gr and press the Euro symbol NOTE Some fonts and software do not support the Euro symbol Please refer to http www microsoft com typography faq faq12 htm for more information Chapter 1 13 Hardware Configuration and Specification System Board Major Chips System core logic Super I O controller NS PC97338V JG Audio controller KB 9525 Hard disk drive controller M5229 Keyboard controller M38867 Processor Intel Pentium IIl 450 500 MHz processor with 256KB L2 on die Cache CPU package BGA package CPU core voltage 1 60V CPU I O voltage 1 50V BIOS Supported protocols ACPI 1 0a APM 1 2 PC Card 95 SM BIOS 2 1 EPP IEEE 1284 ECP IEEE 1284 1 7 amp 1 9 IrDA PCI 2 1 PnP 1 0a PS 2 keyboard and mouse USB VESA VGA BIOS DDC 2B CD ROM bootable Windows keyboard Microsoft Simple Boot Flag BIOS password control Set by switch see SW3 switch 6 settings Second Level Cache Cache controller Build in ALI 1621 System Memory E ama
33. TravelMate 340 Service Guide Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw 100 Recycled Paper PART NO 49 40F02 001 DOC NO SG322 9910A PRINTED IN TAIWAN Copyright Copyright 1999 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium and Pentium II III are trade
34. a transfer rate 16 6 PIO mode 4 host buffer Mbytes s 66 6 Ultra DMA mode 4 DC Power Requirements 4200 Voltage tolerance 5 5 5 5 CD ROM Floppy Diskette Combo Drive Interface Applicable disc format CD DA CD ROM Mode 1 Mode 2 CD ROM XA MODE 2 FORM 1 FORM 2 Multi Session Photo CD CD I Video CD Enhanced CD amp CD PLUS Compatible CD R W 16 Chapter 1 CD ROM Floppy Diskette Combo Drive Interface Floppy Disk Specifications Media recognition 2HD 1 2MB 3 mode 2HD 1 44MB Sectors track o 15 Data transfer rate Kbit s 500 500 00 360 18 Read write heads 2 Encoding method MFM Power Requirement Input Voltage V 5V 10 DVD ROM Floppy Diskette Combo Drive Interface Vendor amp model name TEAC DF220500 DVD ROM Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec 1 290KB sec 3 000KB sec 2 69 KB sec FULL CAV FULL CAV 130 ms 4280 rpm typ 512 KB Interface ATAPI Applicable disc format DVD ROM DVD Video CD DA CD ROM Mode 1 Mode 2 CD ROM XA MODE 2 FORM 1 FORM 2 Multi Session Photo CD CD I Video CD Enhanced CD amp 170 ms 1148 2776 rpm typ 512 KB Access time typ Rotation speed Buffer memory CD PLUS Compatible CD R W Loading mechanism Drawer with soft eject and emergency eject hole Power Requirement Input Voltage Oi lt Diskette Drive Floppy Disk Specifications Media recognit
35. ables or disabled the serial port Enabled or Disabled When enabled you can set the base I O address and 3F8h 3E8h 2F8h or 2E8h interrupt request IRQ of the serial port Aor 11 IrDA Port Enables or disables the infrared port Enabled or Disabled When enabled you can set the base I O address 2F8h 3E8h 3F8h or 2E8h interrupt request IRQ and direct memory access DMA 13 or 10 channel of the infrared port Parallel Port Enables or disables the parallel port Enabled or Disabled When enabled you can set the base I O address 378h 278h or 3BCh interrupt request IRQ and operation mode of the 7or5 parallel port ECP EPP Standard or Bi directional If operation mode is set to ECP the direct memory access DMA channel of the parallel port is set to 1 Chapter 2 System Security The System Security sub menu allows you to safeguard your computer and data with passwords and other security measures System Security Page 1 1 Setup Password None Power on Password None Hard Disk Password None Processor Serial Number Enabled TL Move highlight bar Change setting F1 Help The following table describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Setup Password Power on Password Hard Disk Pass
36. alid When enabled and the system resume date and time are valid the computer resumes wakes up at the set time and Enables or disables the Hibernation function during a battery low condition When the computer is very low on battery power the computer will enter Hibernation mode if Sleep Manager is installed active and the Hibernation file is Disabled or Enabled MMM DD YYYY day month year HH MM SS hour minute second Battery low Warning Beep Enables or disables warning beeps Enabled or Disabled during a battery low condition Enabled or Disabled Chapter 2 Load Default Settings If you wantto restore all parameter settings to their default values select this menu item and press Enter The following dialog box displays Do you want to load default settings Yes No If you would like to load default settings for all parameters use the cursor left right gt lt keys to select Yes then press Enter Choose No if otherwise Chapter 2 33 Flash Utility The BIOS flash memory update is required for the following conditions 3 New versions of system programs 3 New features or options Use the AFlash utility to update the system BIOS flash ROM NOTE Do not install memory related drivers KMS EMS DPMI when you use AFlash NOTE This program contains a readme txt file This readme txt file will introduct how to use AFlash utility Executing Flash Program IMPORTANT If this diskette
37. annel DMA channel 1 and 3 in BIOS Setup Optional parallel port I O address 3BCh 378h 278h in BIOS Setup Optional parallel port IRQ IRQ5 IRQ7 in BIOS Setup Serial Port Serial port controller NS PC97338VJG USB Port ar Number of USB port Serial port function control Enable Disable by BIOS Setup IrDA Port IrDA FIR port controller NS PC97338VJG PCMCIA Port PCMCIA controller O2 OZ6812 Supports card type Type Il l Chapter 1 19 Keyboard Keyboard controller Mitsubishi M38867 Keyboard vendor amp model name JME K9811 Total number of keypads 85 89 key Battery Vendor amp model name Panasonic CGP E 618AE C 8 DC AC LCD Inverter Vendor amp model Ambit T62 123 C 01 name Sumida IV12149 HN e ue Input current mA current Input current mA 900 max 900 max Output voltage nn typ Vrms no load Output voltage min max frequency kHz Output Current lout Min Min 07mA mA Vai Va NOTE DC AC inverter is used to generate very high AC voltage then support to LCD CCFT backlight user and is also responsible for the control of LCD brightness Avoid touching the DC AC inverter area while the system unit is turned on NOTE There is an EEPROM in the inverter which stores its supported LCD type and ID code If you replace a new inverter or replace the LCD with a different brand use Inverter ID utility to update the I
38. appears Try again and press Enter IMPORTANT You have three chances to enter a password If you successfully entered the password the oe following symbol appears If you fail to enter the password correctly after three tries the following message or symbol appears Setup Power on Hard Disk Incorrect password specified System disabled i Setting passwords Removing a Password Should you decide to remove a password do the following Q Use the cursor up down TJ keys to highlight a Password parameter Setup Power on or Hard Disk Qj Use the cursor left right gt lt key to remove the password NOTE When you want to remove the Hard Disk password you are prompted for the Hard Disk password before it is removed NOTE The jumper setting switch 6 of SW3 on the system main board the default setting is OFF check password this means that the system will always check the password that the user set in However if users miss their own password the servicers can switch the jumper to ON Bypass password and then the Setup password and Power on password will be unlock Therefore users can reset their new Chapter 2 31 password Refer to Chapter 5 Jumper and Connector Information for more information on setting the switches IMPORTANT If Setup password is forgot by users service technician may need to update computer s BIOS or set up jumper SW3 switch 6 on mainboard to bypass IMPORTANT If Power on pas
39. ardBus Ethernet 10 100 Built in LAN Network Adapters Ethernet 10baseT 100baseT 3Com EtherLink III 3Com 10 100 16bits Fast EtherLink D Link Ethernet Xircom CreditCard Ethernet Adapter 10 100 IBM EtherJet PC Card TokenRing IBM Turbo 16 4 TokenRing PC card Modem Adapters Modem up to 28 8K TDK V34 28 8 14 4 Data Fax PCMCIA Xicom PCMCIA Fax Modem 28 8m Modem up to 33 6K Megahertz 33 6 PC Card Modem Hayes Optima 336 V34 Fax for PCMCIA W EZjack IBM PCMCIA Data Fax Modem International 33 6 14 4 Modem up to 56K IBM 56K Double Jack Modem O Adapters PCMCIA SCSI Adaptec SlimSCSI APA 1480AB PCMCIA CD ROM IBM Portable 20x Speed CD ROM Drive w SOUND JP Panasonic 4x Portable CD ROM Sound Player Panasonic 20x Portable CD ROM Player 84 Appendix B Windows NT 4 0 Environment Test Intel Pentium Ill 450 MHz Processor Intel Pentium Ill 500 MHz IBM 6 0 GB TEAC 3 5 FDD supports 3 mde Memory LCD Torisan 12 1 TFT LCD UO 7 O Multi Function Card Adapter 3COM 10 100 Fast EtherLink Lan 56K Megahertz PC Card 33 6 Ethernet Modem with XJACK Xircom CreditCard Ethernet 10 100 Modem 56 Xircom CreditCard Ethernet Modem 33 6 CardBus 3Com Fast EtherLink XL cardbus 3Com 10 100 Lan CardBus Intel EtherExpress PRO 100 Mobile Adapter TDK Cardbus Ethernet 10 100 Base TX IBM 10 100 EtherJet Cardbus Adapter 32 bit Xircom CardBus Ethernet Il 10 100 Xircom CardBus Ethernet 10 100 Intel Built in LAN N
40. ble device e g PS 2 keyboard mouse keypad Parallel port Parallel device e g parallel printer Serial port Serial device e g serial mouse External display port Display device e g external monitor LCD projector up to 1280x1024 resolution at 64K colors Universal Serial Bus The Universal Serial Bus USB port is a high speed serial bus which allows you to connect and daisy chain USB peripherals without taking up precious system resources Fax data modem Some models have a built in V 90 56Kbps PCI fax data modem WARNING This modem port is not compatible with digital phone lines Plugging this modem into a digital phone line will damage the modem To use the fax data modem port connect a phone cable from the modem port to a telephone jack Start your communications software program See your communications manual for instructions Built in network feature optional Available on selected models the built in network feature allows you to connect your computer to an Ethernet based 10BaseT and 100BaseT network Chapter 1 To use the network feature connect an Ethernet cable from the network jack on the rear ofthe computer to a network jack or hub on your network Then configure network settings for your computer NOTE Contact your network or system administrator for information on how to configure your computer to work in your network environment Fast infrared The computer s fast infrared FIR port a
41. by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Usethe following table with the verified symptom to determine which page to go to Power failure The power indicator does not go on or Power System Check on page 55 stay on POST does not complete No beep or error codes are Power On Self Test POST Error Message on page indicated 57 Undetermined Problems on page 63 POST detects an error and displayed messages on Error Message List on page 58 screen The diagnostic test detected an error and displayed a Running PQA Diagnostics Program on page 37 FRU code Other symptoms i e LCD display problems or others Power On Self Test POST Error Message on page 57 Symptoms cannot be re created Use the customer reported symptoms and go to intermittent problems Power On Self Test POST Error Message on page 57 Intermittent Problems on page 63 Undetermined Problems on page 63 Chapter 4 53 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller driver or diskette A write enabled diagnostic diskette is required NOTE Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device See Running PQA Diagnostics Program on page 37 for details 1 Boo
42. ce and is provided by Acer Headquarters You can utilize it as a basic diagnostic tool To get this program either download it from http csd acer com tw or find it in the TravelMate 340 service CD kit To better fit local service requirements your regional office MAY have other diagnostic program Please contact your regional offices or the responsible personnel channel to provide you with further technical details NOTE This program contains a readme txt file This readme txt file will introduct each test and its functions This diagnostic program divided into two diskettes is for the Acer TravelMate 340 notebook machine It provides the following functions Disk 1 1 PQA System Diagnostics 2 Audio Resource and Speaker Out Test 3 USB Register and Connect Disconnect Test NOTE The USB setting in BIOS Setup must be set to enable and a USB device is required when executing USB Connection Disconnection Test or this test fails 4 Exit To use this diskette first boot from this diskette then a Microsoft Windows 98 Startup Menu prompts you to choose the testing item Follow the instructions on screen to proceed IMPORTANT If this diskette is not bootable do the following actions before you use it 1 Do system transfers 2 Copy the following files to A HIMEM SYS MSCDEX EXE LASTDRV COM RAMDRIVE SYS Disk 2 1 Infrared Ray Test NOTE The Infrared Ray setting in BIOS Setup must be set to enable when executing the I
43. e Hard Disk Drive Module 1 Gently detach the connector from the hard disk module Remove the two screws on both sides of the hard disk module Remove the hard disk plate from the hard disk module 4 Slide the hard disk out from the hard disk drive bezel This completes the disassembly procedure of the hard disk drive New added description Please pay attention to this note 44 Chapter 3 Removing the External DIMM Module 1 Remove the two screws holding the external DIMM cover 2 Lift the cover out to remove the DIMM module Chapter 3 45 Removing the LCD Module Removing the Middle Cover First remove the two screws from the rear of the unit Push the release button to release the middle cover gently 1 2 3 Pull the middle cover up 4 Disconnect the speaker cable from the main board and lift the middle cover away Removing the Speaker 1 First remove the screw 2 Remove the speaker plate with the speaker from the middle cover 3 Separate the speaker plate from the speaker Disassembling the LCD module 1 Disconnect the inverter cable from the main board 2 Remove the two screws from the LCD FPC cable 3 Disconnect the LCD FPC cable from the main board 46 Chapter 3 4 Close the LCD module 5 Remove the two screws on the base of the unit 6 Open the LCD to remove the LCD module from the main unit 7 Remove the two camera rubbers from the LCD 8 Remove the
44. eason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines Table of Contents Chapter 1 System Specifications 1 EURES EET ENN TIR 1 System Block Diagrami 5232 b REA ESEEXIS cb ers seer 3 BOAT Layout usa en ee ed Nee WIES ERE RARE 4 Panca Leona ta au a lata 2 d da N G 6 BET NC bs PR EE ETE C TIT mt e Vi d a Ca a pt TT 6 MReariPanel zusagen 6 RIG Panel were ee Saeed 8 MACAU astra aoe AS ui cc NAT ee red 11 iden Cl EE EE EL ia nt at aan d E Na se 12 Hardware Configuration and Specification 14 Chapter 2 System Utilities 25 BIOS Seip UII a aua acuto Seen are EXER ee eh eee eee iii 25 Navigating the BIOS Utility 25 oystem Informiallon voa re Beek ee eee oe vex fet 26 Basic System Settings ccc ee ee eee 27 Startup G nfiguralion u sakes ced wa area be hese REFERS 27 Onboard Devices Configuration 29 SYSE SCOUT edi aerei E 30 Power Management seller 32 Load Default Settings n nnana aaaea 33 mE MC EE EEE EE EEE 34 Executing Flash Program 34 System Utility Diskette 0 anaana nrk III 35 Pane dr 35 Thermal and Fan Utuity s rero ee ne ES 35 Main Board Data Utility 2 v ga e e ee e eR a
45. etwork Adapters Ethernet 10baseT 100baseT 3Com EtherLink III 3Com 10 100 16bits Fast EtherLink D Link Ethernet Xircom CreditCard Ethernet adapter Xircom CreditCard Ethernet Adapter Ilps Xircom CreditCard Ethernet Adapter 10 100 IBM EtherJet PC Card 3Com TokenLink III 16 4 IBM Turbo 16 4 TokenRing PC card Modem up to 28 8K TDK V34 28 8 14 4 Data Fax PCMCIA Xicom PCMCIA Fax Modem 28 8m Modem up to 33 6K Dlink Winconnet 33 6 Fax modem Hayes Optima 336 V34 Fax for PCMCIA W EZjack IBM PCMCIA Data Fax Modem International 33 6 14 4 Modem up to 56K Pretec Modem 56K ActionTec DataLink 56Kbps Fax Modem USR Megahertz 56K modem IBM 56K Double Jack Modem Appendix B I O Adapters Display IBM G42 IBM 9514 B04 TFT monitor Acer AcerView 76i Acer AcerView 98i Compaq Color mionitor V70 NEC 20 color Monitor NANAO Flex Scan E35F PCMCIA SCSI Adaptec SlimSCSI APA 1480AB PCMCIA CD ROM IBM Portable 20x Speed CD ROM Drive w SOUND JP Panasonic 4x Portable CD ROM Sound Player Panasonic 20x Portable CD ROM Player PCMCIA ATA SunDisk ATA 15MB 86 Appendix B Online Support Information This section describes online technical support services available to help you repair your Acer Systems If you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer Branch Offices and Regional Business Units may access our website However some information sources wil
46. evels of protection for your computer and data 30 Chapter 2 O Setup Password prevents unauthorized entry to the BIOS Utility Once set you must key in this password to gain access to the BIOS Utility 2 Power On Password secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from hibernation for maximum security Q Hard Disk Password protects your data by preventing unauthorized access to your hard disk Even if the hard disk is removed from the computer and moved to another computer it cannot be accessed without the Hard Disk Password When a password is set a password prompt appears on the left hand corner of the display screen 1 When the Setup Password is set the following prompt appears when you press F2 to enter the BIOS Utility at boot up Setup Password On Type the Setup Password and press Enter to access the BIOS Utility 2 When the Power on Password is set the following prompt appears at boot up m Type the Power on Password a symbol appears for each character you type and press Enter to use the computer lf you enter the password incorrectly an x symbol appears Try again and press Enter 3 When the Hard Disk Password is set the following prompt appears at boot up a Type the Hard Disk Password a symbol appears for each character you type and press Enter to use the computer If you enter the password incorrectly an x symbol
47. ion 2DD 720KB 2HD 1 2MB 3 mode Tracks Data transfer rate Kbit s 500 00 60 2 2HD 1 44MB 00 OT O O OT Rotational speed RPM 3 Read write heads Encoding method MFM Power Requirement Input Voltage V 5V 10 C2 O O Audio Interface Audio Controller ESS ES1946 Solo 1E Audio onboard or optional Built in E Mono or Stereo Stereo Chapter 1 17 18 Audio Interface Compatibility SB Pro Windows Sound System WSS MPU 401 OPL3 OPL3 SA3 Microsoft PC97 PC98 PC99 WHQL audio requirement Mixed sound source Voice Synthesizer Line in Microphone CD Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz Internal microphone N Internal speaker Quantity Yes 1 piece Supports PnP DMA channel DMA channel 0 DMA channel 1 Supports PnP IRQ IRQ3 IRQ5 IRQ7 IRQ IRQ10 IRQ11 Video Interface AGP 1X or 2X Accelerated Graphics Port bus Video Memory Fixed or upgradeable Fixed built in video controller Video memory size 2 5MB CRT Only ooo Simultaneous womens S I MomoeK m I soste Tee nn S e oo Tee 1024x 768x256 60 Video Resolutions Mode Parallel Port Parallel port controller NS PC97338VJG Number of parallel port Connector type 25 pin D type connector in female type Parallel port function control Enable Disable by BIOS Setup Chapter 1 Parallel Port Supports ECP EPP Yes set by BIOS setup Optional ECP DMA ch
48. k Power management system with ACPI Advanced Configuration and Power Interface or APM Advanced Power Management support 16 bit high fidelity PCI stereo audio with 3D sound and wavetable synthesizer Built in speaker EasyLink Combo Drive CD ROM or DVD ROM Dual view capability DVD playback capability with DVD equipped EasyLink DVD Combo Drive option USB video capture kit High speed fax data PCI modem Built in network feature for Ethernet 10 1000 LAN optional Fast infrared FIR wireless communication Universal Serial Bus USB port Human centric Design and Ergonomics J DDD Expansion J E Chapter 1 Ultra slim sleek smooth and stylish design Full sized keyboard Wide and curved palm rest Ergonomically centered touchpad pointing device with scroll function Stylish cover accessory CardBus PC Card formerly PCMCIA slot one type Il I with Zoomed Video ZV support Upgradeable memory and hard disk Display The large graphics display offers excellent viewing display quality and desktop performance graphics The computer supports a Thin Film Transistor TFT liquid crystal display LCD displaying 32 bit true color at 800x600 Super Video Graphics Array SVGA resolution Video Performance PCI local bus video with 64 bit graphics acceleration and 2 5MB high speed Synchronous Graphics Random Access Memory SGRAM boost video performance The video also includes 3D capabilities such as Goraud
49. l require a user i d and password These can be obtained directly from Acer CSD Taiwan Acer s Website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Main manuals Bios updates Software utilities Schematics Spare parts lists Chips 23 TABs Technical Announcement Bulletin U DO LL LL LL The service repair section provides you with downloadable information on 23 Troubleshooting guides 23 Tooling box information 24 Repair instructions for specific models 3 Basic repair guidelines 3 Debug cards for Acer s latest models For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are 23 Detailed information on Acer s International Traveler s Warranty ITW 23 Returned material authorization procedures 23 An overview of all the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us Appendix C 87 88 Appendix C AC Adapter 21 AC adapter 6 ACPI 1 ACPI 1 0a 14
50. le 35 System Diagnostic Diskette llle 36 Running PQA Diagnostics Program 37 Chapter 3 Machine Disassembly and Replacement 39 General Information zov ved ae illa Eh dl a 40 Before YOU BEIN sisi ER aan nieht 40 Disassembly Procedure Flowchart 0 00 cee eee eee eee eee 41 Removing the Battery Pack u a eee aa en 43 Removing the Hard Disk Drive Module 44 Disassembling the Hard Disk Drive Module 44 Removing the External DIMM Module ravner rennene 45 Removing the LCD Module lille 46 Removing the Middle Cover 46 REMOVING de speaker ass 6d qa ou La pay ob d Pao head aa bad 46 Disassembling the LCD module 46 Disassembling the Main Unit LL 49 Removing the Keyboard 0 0 cee ee teens 49 Removing the DIMM Module eee eee 49 Removing the Modem Combo Board 49 REMOVING he FIG aaa udi eed D EC ab D ad do de eee re as 50 Removing the Lower Case 50 Removing the Main Board llle 51 Removing the Touchpad Board 52 Table of Contents Chapter 4 Troubleshooting 53 System Check Procedures 2 222 aaaea nennen 54 External Diskette Drive Check 54 External CD ROM Drive Check 54 Keyboard or Auxiliary Input Device Check 54 MEMORY CHECK a ausos quib e eee aaron ce nn 55 Power System Check 55 Touchpad Check aie aie are ten tii d date niet fees ari eten 56 Power On Self Test POST Error
51. llows you to do wireless data transfer with other IR aware computers and peripherals such as infrared printers The infrared port can transfer data at speeds of up to four megabits per second Mbps at a distance of up to one meter To use FIR position two IR aware devices such that their IR ports are no more than one meter apart and offset no more than 15 degrees When the two computers are in position simply begin the data transfer as you normally would See your file transfer software for details Right Panel PC Card slot One 16 bit PC Card or 32 bit CardBus PC Card Zoomed Video supported e Microphone in jack Mono condenser microphone Chapter 1 Line in jack Audio line in device e g audio CD player stereo walkman dh i Line out jack Audio line out device e g speakers headphones PC Card slot There is a type II I CardBus PC Card slot found on the right panel of the computer This slot accepts a credit card sized card that enhances the usability and expandability of the computer PC Cards formerly PCMCIA are add on cards for portable computers giving you expansion possibilities long afforded by desktop PCs Popular type Il cards include flash memory SRAM fax data modem LAN and SCSI cards CardBus improves on the 16 bit PC card technology by expanding the bandwidth to 32 bits ZV Zoomed Video support allows your computer to support hardware MPEG in the form of a ZV PC card NOTE Refer to
52. marks of Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders Conventions The following conventions are used in this manual Screen messages Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures Preface Before using this information and the product it supports please read the following general information 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever r
53. n and release BIOS numbers Shows the serial number of the system It is the number identical to the system serial number labelled at the bottom of the system unit The default serial number is scanned while manufacturing and stored to the LCD inverter Shows the official name of the product brand name model name The default setting of TravelMate 340 Product name will be stored in LCD inverter Shows the name of the manufacturer and stored in LCD inverter The default setting is Acer Shows the asset tag number of the computer The default setting is empty Customers can input it from the Notebook Manager It will be stored in LCD inverter Chapter 2 Shows the universally unique identifier number of the computer also known as GUID Globally Unique Identifier It is the requirement specification of SMBIOS 2 1 System Management BIOS UUID are fixed size 128 bit value and are unique across both space and time as well as stored in LCD inverter UUID number can identify a person and even confidential documents user created The items in this sub menu are important and vital information about your computer If you experience computer problems and need to contact technical support this data helps our service personnel know more about your computer Basic System Settings The Basic System Settings sub menu allows you to set the system date and time Basic System Settings Page 1 1 Date
54. nfrared Ray Test 2 Modem Test NOTE A phone line is required for the modem test To use this diskette first boot from this diskette then a Microsoft Windows 98 Startup Menu prompts you to choose the testing item Follow the instructions on screen to proceed IMPORTANT If this diskette is not bootable do the following actions before you use it 1 Do system transfers 2 Copy the following files to Ai HIMEM SYS EMM386 EXE CHOICE COM NOTE When executing a parallel or serial port test in System Test item a loopback tool is needed This loopback is Acer proprietary design You may reach the computerhwdoctor acer com tw for ordering information New added description Please pay attention to it Chapter 2 Running PQA Diagnostics Program VX X XX XX XX Press gt lt to move around the main menu Press Enter to enable the selected option The main options are Diag Result SysInfo Option and Exit The Diag option lets you select testing items and times The following screen appears when you select Diag from the main menu VX X XX XX XX One Test performs a single test and Manual checks the selected test items in sequence Multi Test performs multiple tests of the selected items and check the select test items in sequence Full Test performs all test items detail for your system Quick Test performs all test items quickly for your system The screen below appears if you select Multi Test VX X XX XX XX
55. nnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Q Check the Power Adapter on page 55 4 Check the Battery Pack on page 55 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure Pin 1 19 to 20 5V Pin 2 OV Ground 1 Ifthe voltage is not correct replace the power adapter 2 If the voltage is within the range do the following 3 Replace the System board 2 Ifthe problem is not corrected see Undetermined Problems on page 63 2 If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 Ifthe operational charge does not work see Check the Battery Pack on page 55 Check the Battery Pack To check the battery pack do the following 1 Power off the computer Chapter 4 55 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground See the following figure 3 If the voltage is still less than 7 2 Vdc after recharging replace the battery To check the battery charge o
56. ntrols like screen contrast and brightness volume output and the BIOS Utility To activate hot keys press and hold the Fn key before pressing the other key in the hot key combination Displays help on hot keys Accesses the computer s configuration utility Power Management Switches the power management scheme used by the Scheme Toggle computer function available if supported by operating system Sleep ACPI or Puts the computer in Sleep mode or Standby mode Standby APM Display Toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Turns the display screen backlight off to save power Press any key to return Touchpad Toggle Turns the internal touchpad on and off Speaker Toggle Turns the speakers on and off Brightness Down Decreases the screen brightness Brightness Up Increases the screen brightness Volume Up Increases the volume 12 Chapter 1 a6 Volume Down Decreases the volume Alt Gr Euro Euro Types the euro symbol The euro symbol If your keyboard layout is set to United States International or United Kingdom or if you have a keyboard with a European layout you can type the Euro symbol on your keyboard NOTE For US keyboard users The keyboard layout is set when you first set up Windows For the Euro symbol to work the keyboard layout has to be set to United States International
57. oes not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test See Running PQA Diagnostics Program on page 37 for details If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cables 2 Replace the keyboard 3 Replace the system board Chapter 4 The following auxiliary input devices are supported by this computer 23 Numeric keypad 3 External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation Memory Check Memory errors might stop system operations show error messages on the screen or hang the system 1 Boot from the diagnostics diskette and start the PQA program please refer to Running PQA Diagnostics Program on page 37 2 Goto the diagnostic memory in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disco
58. on System Security Power Management Load Default Settings TL Move highlight bar Select Esc Exit Navigating the BIOS Utility There are seven menu options System Information Basic System Settings Startup Configuration Onboard Devices Configuration System Security Power Management and Load Default Settings Use the cursor up down TJ keys to select a menu item then press Enter Within a menu navigate through the BIOS Utility by following these instructions 3 Press the cursor up down TL keys to move between parameters 3 Press the cursor left right gt lt keys to change the value of a parameter 3 Press Esc while you are in any of the menu options to return to the main menu NOTE You can change the value of a parameter if it is enclosed in square brackets NOTE Navigation keys for a particular menu are shown on the bottom of the screen At the main menu press Esc to exit the BIOS Ultility If you make any changes the following dialog box displays Settings have been changed Do you want to save CMOS settings Yes No If you would like to keep the changes you made use the cursor left right gt lt keys to select Yes then press Enter Choose No if you want to discard the changes you made Chapter 2 25 System Information The System Information sub menu displays basic and important information about your computer System Information Page 1 1 CPU Type amp
59. peration use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check 56 If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time Chapter 4 Power On Self Test POST Error Message The POST error message index lists the error message and their possible causes The most likely cause is listed first NOTE Perform the FRU replacement or actions in the sequence shown in FRU Action column if the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non defective FRU This index can also help you determine the next possible FRU to be
60. play otherwise the computer LCD is the boot display When set to Both the computer outputs to both the computer LCD and an external display device if one is connected Screen Expansion Enables or disables the screen expansion Disabled or Enabled feature When enabled DOS screens expand to fill the LCD USB Function Support Enables or disables the Universal Serial Bus Disabled or Enabled USB port Hotkey Beep Enables or disables a system beep when a Enabled or Disabled hotkey or key combination is pressed Fast Boot Fast Boot allows your computer to boot up and Enabled or Disabled resume from Sleep mode including Standby and Hibernation modes faster When enabled the operating system and BIOS communicate information about Plug and Play resources and previous boot ups Boot Drive Sequence Specifies the order in which the computer starts 1st Floppy Disk up from See the section below 2nd Hard Disk 3rd CD ROM Setting the Boot Drive Sequence The Boot Drive Sequence section lists boot priorities 1st 2nd and 3rd for bootable drives in your computer For example the default value 1st Floppy Disk 2nd Hard Disk and 3rd CD ROM tells the computer to first search for a bootable floppy disk in the floppy drive If it finds one present it boots up from that floppy disk If not the computer continues by booting up from the hard disk If it cannot boot up from the hard disk it continues to search for a bootable CD ROM
61. ps below to see the LCD Panel ID 1 Follow the instruction on screen to read current or to set new LCD Panel ID code NOTE When you set a new LCD Panel ID and the new LCD is not yet enabled to function so connect an external CRT to see the program execution process NOTE Make sure the new ID code you choose corresponds with the LCD brand and type If you write a wrong ID into inverter just reboot and re execute the program and input the correct ID code 2 Restart computer the new LCD should work normally NOTE If LCD cannot display after change ID code make sure you write the correct ID code or try reconnecting the LCD FPC cable connectors Thermal and Fan Utility The system is equipped with sensors to protect against system overheating By setting System and processor thermal thresholds the system can turn on the cooling fan or shut down automatically when temperatures reach the defined threshold parameters This utility will test fan processor thermal and system thermal Main Board Data Utility This utility will display Main Board Data MBD which include header informaiton product name manufacture name UUID Universally Unique IDentifiers and serial number This fucntion can display and create MBD data as well as store those information to LCD inverter EEPROM not flash ROM Chapter 2 35 System Diagnostic Diskette 36 IMPORTANT The diagnostics program here that we used is called PQA Product Quality Assuran
62. pter 3 v LCD FPC Inverter LED Cable Board Inverter LED Cable ain Unit next page 41 nn I Modem Heat C x11 Plate Fx2 DIMM Cover RTC Battery v Modem Board Main Board DIMM Module v Ex4 ee CPU Y Y HDD Board Modem Connector PCMCIA Slot Lower Holder Option 1 Option 2 Upper Case v Bx2 Upper Case CPU Heatsink Bx2 Touchpad Bracket CPU Heatsink Touchpad Bracket Touchpad Cable Touchpad Cable Touchpad Board Touchpad Board Screw List u 86 9A322 9R0 Screw M2 0X9 Black e 86 9A322 4R0 Screw M2 0X4 Ho 86 9A353 6R0 Screw M2 5X6 0 feen 777 42 Chapter 3 Removing the Battery Pack 1 Push the battery release button inward 2 Slide the battery pack out from the main unit NOTE To replace the battery pack into the main unit be sure that the triangular point in the battery pack matches with the point in the lower case Chapter 3 43 Removing the Hard Disk Drive Module 1 Remove the screw of the hard disk module 2 Slide the hard disk module out from its bay NOTE After loosening the hard disk drive screw you must completely remove it so you can then slide out the hard disk drive It may be a little difficult to completely remove the screw Disassembling th
63. reconfigure system time then reboot System System board Previous boot incomplete Default configuration Run Load Default Settings in BIOS Setup Utility used RTC battery System board Memory size found by POST differed from Run Load Default Settings in BIOS Setup Utility CMOS DIMM System board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 54 Incorrect Drive A type run SETUP Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 54 System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM M Emend O Software NMI Failed DIMM penne Emend Fail Safe Timer NMI Failed DIMM e me regem 58 Chapter 4 Error Message List Device Address Conflict Allocation Error for device Failing Bits nnnn Fixed Disk n Invalid System Configuration Data I O device IRQ conflict Operating system not found Error Message List No beep power on indicator turns off and LCD is blank No beep power on indicator turns on and LCD is blank No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT No beep power on indicator turns on anda Ensure every connector is connected tightly and correctly blinking cursor shown on LCD during POST System board Run Load Default Set
64. replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 63 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured NOTE If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults or correct the error Chapter 4 57 Index of Error Messages Error Message List Failure Fixed Disk Reconnect hard disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Shadow RAM Failed at offset nnnn BIOS ROM eem e OOO System RAM Failed at offset nnnn DIMM mmm Emend OO Extended RAM Failed at offset nnnn DIMM System board System battery is dead Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time then reboot system System CMOS checksum bad Default HTC battery configuration used Run BIOS Setup Utility to reconfigure system time then reboot system System timer error HTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Real time clock error HTC battery Run BIOS Setup Utility to
65. size reboot system DIMM System board Speaker Related Symptoms In Windows multimedia programs no sound Audio driver comes from the computer Speaker System board Internal speakers make noise or emit no sound Speaker System board Power Management Related Symptoms The system will not enter hibernation Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and See Hibernation Mode on page 22 four short beeps every minute Press Fn F4 and see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after See Standby Mode on page 22 closing the LCD LCD cover switch System board The system doesn t resume from hibernation See Hibernation Mode on page 22 mode Hard disk connection board Hard disk drive System board The system doesn t resume from standby mode See Standby Mode on page 22 System board Battery fuel gauge in Windows doesn t go higher Remove battery pack and let it cool for 2 hours than 90 Refresh battery continue use battery until power off then charge battery Battery pack System board Chapter 4 Power Management Related Symptoms System hangs intermittently See Thermal and Fan Utility on page 35 Reconnect hard disk CD ROM drives Hard disk connection board System board Peripheral Related S
66. sword is forgot by users service technician may set the jumper SW3 to bypass password to remove the password IMPORTANT If Hard Disk Password is missing service technician can solve the lock of hard disk by using master HDD password utility For the HDD password utility service technican can contact with local service management level Changing a Password To change a password follow these steps 3 Remove the current password See Removing a Password on page 31 3 Seta new password See Three password types protect your computer from unauthorized access Setting these passwords creates several different levels of protection for your computer and data on page 30 Power Management 32 The Power Management screen contains parameters that are related to power saving and power management Power Management Page 1 1 Battery low Warning Beep System Resume Timer System Resume Date System Resume Time Sleep Upon Battery low TL Move highlight bar Change setting F1 Help The following table describes the parameters in this screen Settings in boldface are the default and suggested parameter settings NOTE If your system has ACPI all power management functions are taken care of by Windows System Resume Timer date Sleep Upon Battery low v
67. t from the diagnostics diskette and start the PQA program see Running PQA Diagnostics Program on page 37 2 Go to the diagnostic Diskette Drive in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window If an error occurs with the internal diskette drive reconnect the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the system board External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the PQA program refer to Running PQA Diagnostics Program on page 37 2 Go to the diagnostic CD ROM in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the system board Keyboard or Auxiliary Input Device Check 54 Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard d
68. the display cover NOTE If an external monitor is connected the computer turns off the display but does not enter standby mode when you close the display cover To close the display cover fold it down gently until the display cover latch clicks into place WARNING To avoid damaging the display do not slam it when you close it Also do not place any object on top of the computer when the display is closed 2 Chapter 1 System Block Diagram LI DC DC lt E Pentium OUTPUT 1 6V P CRT CPU_VCCT 1 5 C U COPPERMINE 450 500 MHz LOW POWER GIL LCD AGP2X INTERFACE AGP 2X INVERTER N ZV AUDIO PCI BUS SINGLE CARDBUS l AUDIO ZV AUDIO ESS SOLO1E Sdi INTERNAL 7 POWER SPEAKERS AMPLIFIER EXTERNAL HEADPHONE ISA BUS PORT INT K B TOUCH PAD EXT K B FAN CONTROL I FAN Chapter 1 PC COMPATIBILITY SIGNALS 33V LEVEL SHIFT MAX1617 THERMAL SENSOR vm SDRAM DUAL SOCKETS USB PORT PRIMARY IDE LAN MODEM HDD SOCKET RJAS RJ11 GPI GPO GPIO EXTERNAL SMI SUPER I O rea f INT K B PRINTER BAY MODULE MAX3243 77 cc Board Layout 18 1 Microphone in Port 16 LCD Connector 2 Line in port 17
69. tings in BIOS Setup Utility RTC battery System board Run Load Default Settings in BIOS Setup Utility RTC battery System board DIMM BIOS ROM System board BIOS ROM Run Load Default Settings in BIOS Setup Utility RTC battery System board Enter Setup and see if fixed disk and drive A are properly identified Diskette drive Hard disk drive System board Power source battery pack and power adapter See Power System Check on page 55 Ensure every connector is connected tightly and correctly Reconnect the DIMM LED board System board Power source battery pack and power adapter See Power System Check on page 55 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep during POST but system runs correctly Speaker Chapter 4 System board 59 Index of Symptom to FRU Error Message 60 LCD Related Symptoms LCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed Indicator Related Symptoms Enter BIOS Utility to execute Load Setup Default Settings then reboot system Reconnect the LCD connectors
70. to enter Hibernation mode e g during a battery low condition but the Hibernation file is invalid or not present Hibernation Mode All power shuts off When customized functions for power management are set to Hibernation and the corresponding action is taken Display Standby Mode The display shuts off Keyboard built in touchpad and an external PS 2 pointing device are idle for a specified period Hard Disk Standby Mode Hard disk drive is in standby mode Hard disk is idle within a specified period of spindle turned off time Environmental Requirements i 5 35 Degree C Non Operating 20 60 Degree C Operating 20 80 RH Non condensing Non Operating 20 90 RH Non condensing Operating Unpacked 5 25 6 Hz 0 38 mm peak to peak 25 6 250Hz 0 5G Non Operating Mechanical Specification 289 mm W x 219 mm D x 23 5 mm H Weight 41 Ib including battery I O Ports 1 P S2 Port 1 Parallel Port 1 Serial Port 1 USB 1 Modem Port 1 LAN Port 1 PCMCIA Slot 1 VGA Port 1 Microphone Port 1 Line in Port 1 Line out Port 1 EasyLink Port 1 DC IN Port for AC adapter Drive Bays Chapter 1 Mechanical Specification Housing MG AL Panel Plastic Power LED Sleep LED Media Activity Battery Charge Caps Lock Memory Address Map 00000000 0009FFFF 640 KB Base memory 00100000 top limited Extended DIMM memory 04301000 04301 FFF 4 KB PCMCIA controller slot 1 043020
71. word Processor Serial Number Setting a Password Follow these steps When set this password protects the computer and this BIOS Utility from unauthorized entry See the following section for instructions on how to set a password When set this password protects the computer from unauthorized entry See the following section for instructions on how to set a password When set this password protects the hard disk from unauthorized access See the following section for instructions on how to set a password The Pentium Ill processor includes a ungiue serial number which allows individual CPUs to be identified You can turn off this feature by setting this parameter to Disabled Disabled or Enabled Disabled or Enabled Disabled or Enabled Enabled or Disabled 1 Use the cursor up down keys to highlight a Password parameter Setup Power on or Hard Disk and press the Enter key The password box appears L Typea password The password may consist of up to seven characters A Z a z 0 9 On IMPORTANT Be very careful when typing your password because the characters do not appear on the screen Q Press Enter Retype the password to verify your first entry and press Enter After setting the password the computer automatically sets the chosen password parameter to Present Three password types protect your computer from unauthorized access Setting these passwords creates several different l
72. ymptoms System configuration does not match the Enter BIOS Setup Utility to execute Load Default Settings then installed devices reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly Press Fn F5 LCD CRT Both display switching See Running PQA Diagnostics Program on page 37 System board USB does not work correctly See Running PQA Diagnostics Program on page 37 System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cable Device System board Keyboard Touchpad Related Symptoms Keyboard one or more keys does not work Reconnect the keyboard cable Keyboard System board Touchpad does not work Reconnect touchpad cable Touchpad board System board Modem Related Symptoms Internal modem does not work correctly See System Diagnostic Diskette on page 36 Modem phone port modem combo board System board NOTE If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 63 Chapter 4 Intermittent Problems Intermittent system hang
73. your card s manual for details on how to install and use the card and its functions Inserting a PC Card NOTE A slot protector card is installed in the PC Card slot Remove it before you insert your PC Card Insert the card into the desired slot and make the proper connections e g network cable if necessary See your card manual for details Ejecting a PC Card Before ejecting a PC Card 1 Exitthe application using the card 2 Left click on the PC Card icon on the taskbar and stop the card operation Chapter 1 Press the slot eject button 1 to pop out the eject button 2 then press it again to eject the card 3 3 Chapter 1 10 Indicators The computer has six easy to read status icons on the right of the display screen N Ds The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed Media Activity Lights when the floppy drive hard disk or EasyLink Combo Drive is active Battery Charge Lights when the battery is being charged Caps Lock Lights when Caps Lock is activated Lights when Num Lock is activated Chapter 1 11 Keyboard The keyboard has full sized keys and an embedded keypad separate cursor keys two Windows keys and twelve function keys Hot Keys The computer employs hot keys or key combinations to access most of the computer s co

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