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QAT10_11 Service Manual

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1. E Note 1 ID pin must floating 2 The battery can be charged discharged only while this pin is connected to GND by the system 3 Thermister BM22 3H103FB 025 The other thermister Pin is connected GND Lein 9 Modularized battery pack easy to be replaced On board RTC battery MAXELL ML1220HT10 3V 18 mAH Li ion primary battery MAXELL ML1220T10 3V 14 mAH Li ion primary battery PANASONIC ML 1220 F1B 3V 17mAH Li ion primary battery FDK ML1220 TT28 3V 15mAH Li ion primary battery 1 3 CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions 4 6 Adapter Electrical Specification 65W 1 Scope This specification describes the physical functional and electrical characteristics of the 65 watts single output 19Vdc 3 42A switching power supply 2 Power nput 2 1 Input voltage range 90 264 Vac 2 2 Input frequency range 47 63 Hz 2 3 Inrush Current No damage meet fuse and bridge diode Pt de rating specified 2 4 Input current Max at 100Vac input voltage 3 Power Output 3 1 Leakage Current The AC leakage current is less than 75uA when adapter is connected to 240Vac 50Hz at normal condition 3 2 Hold up time The output voltage shall be sustained 5mS within regulation requirement after loss 100Vac and maximum load 3 3 Turn on time The Adapte
2. XXX 3 Svstem serial number 64 alphanumeric characters with 12 character bundle number Type 3 4 System manufacturer name 16 alphanumeric character 5 System serial number 64 alphanumeric characters with 12 character bundle number 6 Asset tag number 128 alphanumeric characters 2 9 3 1 Default SMBIOS Value Name Default Value System Serial Number 123456789 System product name project code 2 9 4 EEPROM There is one EEPROM that is used to store many important system and user data in the notebook some data are reserved for future to use The size of the EEPROM is 2K bytes The EEPROM map is listing as below System Serial Number 00h 1Fh 2 bytes of Serial number 20h 3Fh 2 bytes of Bundle number Nanufactuerrane honarn hi6 bytes tor DMI type 125 da si 6Fh of de of System version for DMI type TE fn fe 16 bytes for UUID for DMI type for UUID for 16 bytes for UUID for DMI type type 1 B bytes forbom on date for born on date EEPROM initialized flag EBh Set to AAh when the EEPROM get initialized dei ACPI OEM Table ID 270h 277h B bytes for ACPI OEM Table ID 2 9 5 OEM Active 1 0 2 0 2 1 and KMS activation Support OEM Activation 1 0 a k a SLP 1 0 is used to activate Windows XP To support it BIOS needs to populate OEM string in the 0xF000 segment during POST OEM Activation 2 0 a k a SLP 2 0 is used to activate Windows Vista To support it BIOS needs to populate A
3. QAT10 N A QAT11 NVIDIA N13P GLP upper to 2G VRAM NVIDIA N13P LP upper to 2G VRAM 10 Audio SRS support HD Audio One Audio in port One Audio out port headphone out no SPDIF support Internal Microphone Synchronize to change sound output to HDMI 11 Speaker 2 stereo speakers 2W x 2 12 Express Card Slot NA 13 Smart Card NA 14 Bridge Media Slot 3 in 1 Non Push Push Type SD MMC MS 15 Communication No modem With PCI Express No WWAN LAN 10 100 1000 Giga LAN WLAN 802 11b g n W L BT Combo card 802 11b g n BT3 0 or 802 1 1b g n BT4 0 WLAN BT Combo WLAN only or W L BT Combo Security BIOS Password Kensington lock Trusted Platform Module TPM 1 2 Option Internal Camera 1 0M Pixel CMOS HD Camera with LED Keyboard Isolated Keyboard 86 87 keys support with 101 102 key emulation without stick point Windows key Application key Standard pitch 1 4 0 2mm travel length Multi Language support Pointing Device Normal Track Pad with up down scroll zone and two buttons Support Gesture Fingerprint Option YO Ports USB 1x USB 3 0 2 x USB 2 0 w Power USB feature RJ45 x 1 VGA portx 1 HDMI x 1 3 in 1 Card Reader x 1 Microphone in x 1 Headphone out x 1 TPM Option Fingerprint Option Microphone Analog Type Internal Microphone On Mother Board System Status Indicators 1 Caps Lock
4. Blue 1 Power Button LED Blue 1 LED for IDE HDD activity Blue 1 LED for System status Power On Suspend Blue 1 LED for Battery status Charging Full L1 L2 Blue Amber 1 LED for Blue tooth Wireless Card Amber 1 LED for Power saving Blue User Keys Hot Key Power button support software off 4 sec x 1 AC Adapter 65W 3 Pin Battery 4cell Li On 18650 type 2800mAh Software Insyde BIOS Suspend to DRAM HDD Security Power On Password Supervisor Password USB memory Boot support Support SMBIOS 2 4 PCI2 2 Support PXE Wake on LAN from S3 Wake on LAN from S4 S5 in AC mode USB Power Charger OS Windows 7 Ultimate 32bit 64bit Support Windows 8 EE design ready Mini Card 1 MSATA 2 WLAN or WLAN BT Combo card Regulatory EMI CE FCC GOST VCCI C Tick BSMI Safety UL CB Gost R CCC SABS BSMI Energy Star WHQL LOGO Environment Temperature Operating 5 35 C Storage 20 65 C Humidity 10 90 without condensation Altitude Operating sea level up to 10 000 ft Storage sea level up to 40 000 ft CPU Stress 17W TDP 28C w o throttling Acoustic 38dBA 1 Play DVD Web streaming Acoustic level 32dBA 2 3DMark06 Acoustic level 38dBA Skin spec Ta 25C P R Touch pad AT13C K B AT15C Top skin AT15C Bottom Metal AT 17C Plastic AT 23C Driver CD W User Manual WSED SRS AP BTOpm Power
5. Figure 6 8 outlines the process Start with Procedure 1 and continue as instructed Procedure 1 Touch Pad connection check Procedure 2 Touch Pad replacement check Procedure 1 Touch Pad connection check The Touch Pad is connected by the Touch Pad FPC to the system board Make sure the Touch Pad FPC cable is firmly connected to the Touch Pad and system board Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks If any of the connections are loose reconnect firmly If any of the connections is damaged or there is still an error go to Procedure 2 Procedure 2 Touch Pad replacement check The Touch Pad unit or FPC may be defective or damaged Speaker Troubleshooting START En Perform audio source test Procedure 1 E De Speakers are not Do all sources have No faulty Continue same problem _ troubleshooting L P see Figure 2 1 T Perform earphone test Procedure 2 Pali Do earphones i x function correctly a v Perform connection check Procedure 3 Perform replacement check Procedure 4 gt Replace system board En END Figure 6 9 Speaker troubleshooting process 28 To determine if the computers built in speakers are functioning properly perform the following procedures Figure 6 9 outlines the process First adjust the speaker volume to a
6. e With PCI Express e NoWWAN e LAN Giga LAN e WLAN 802 11b g n W L BT Combo card 802 11b g n BT3 0 or 802 1 1b g n BT4 0 1 13 Keyboard e Isolated Keyboard e 86 87 keys support with 101 102 key emulation without stick point e Windows key Application key e Standard pitch 1 4 0 2mm travel length e Multi Language support 1 14 Pointing Device e Normal Track Pad with up down scroll zone and two buttons e Support Gesture e Fingerprint Option 1 15 Full Size Smart Card Reader e Yes 1 16 Media Slot e 3in1 Non Push Push Type SD MMC MS 1 17 I O Ports e USB 1x USB 3 0 2 x USB 2 0 w Power USB feature e RJ45x 1 e VGA port x 1 e HDMIx 1 e 3 in 1 Card Reader x 1 e Microphone in x 1 e Headphone out x 1 e TPM Option e FP Option 1 18 Camera Option e 1 0M Pixel CMOS HD Camera with LED 1 19 Microphone e Analog Type Internal Microphone On Mother Board 1 20 System Status Indicators e 1 Caps Lock Blue e 1 Power Button LED Blue e 1 LED for IDE HDD activity Blue e 1 LED for Battery status Charging Full L1 L2 Blue Amber e 1 LED for Blue tooth Wireless Card Amber e 1 LED for System status Power On Suspend Blue e 1 LED for Power Saving Blue 1 21 Control Buttons e Hot Key e Power button support software off 4 sec x 1 e Magnetic lid switch control for system standby wakeup or suspend resume 1 22 AC Adapier e 65W 3 Pin 1 23 Battery e 4cell Li On 18650 type 2800mAh 1 24 Software e Insyde BIOS
7. message is prompted on the bottom of screen during POST During setup all Fn function keys and power saving functions are disabled 2 10 2 Main Menu InsydeH20 Setup Utility Main Advanced Security Boot Exit System Time 00 00 00 System Date 01 01 2011 Processor Type Type XXXGHZ System Memory Speed XXXMHz Details see the following Total Memory XXX MB Help Information EC version X XX System BIOS Version X XX XX Intel ME Version X X XX XXXX HDD Disk0 XXXXXX CD DVD Rom XXXXXX Serial Number XXXXXX UUID F1 Help N Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit lt Select Menu Enter Select SubMenu F10 Save and Exit System Time and System Dat The hour is displayed with 24 hour format The values set in these two fields take effect immediately Processor Type This field shows CPU type and speed System Memory Speed This field reports the memory speed of the extended memory with an integer in the system Total Memory This field reports the memory size of the extended memory with an integer in the system HDD Disk This field reports the HDD string CD DVD Rom This field reports the CD DVD string Serial Number This field displays the serial number max size support to 32 bytes UUID This field display the UUID the length is 16 bytes Help information System Time hh mm ss This is the help for the hour field Vai
8. DC mode S4 Hibernation S5 LAN just only support wake up from S4 S5 w AC only BIOS will enable or disable WOL based on device manager setting 2 5 4 4 2 Real Time Clock Alarm The Real Time Clock alarm interrupt will wake the system from Standby DC AC Hibernation AC mode only and S5 AC mode only 2 5 4 4 3 Critical Low Battery Critical low battery event can wake the system from Standby DC mode in ACPI mode 2 5 5 Hibernation To support the hibernate state the save to disk partition or file will be created by the operating system if the user select to enable the hibernation It is the responsibility of the operating system to save the system state to a disk file and restore the system state when it is turned back on 2 6 ACPI Advanced Configuration and Power Interface 2 6 1 Introduction The Advanced Configuration and Power Interface ACPI is a well specified power management and configuration mechanism It evolves the existing collection of power management codes APM PnP BIOS and Etc 2 6 2ACPI Sleep Status BIOS must support the following sleep states S3 S4 and S5 2 6 3 Fast Resume BIOS must hands off the control to the operating system within the following time limits seconds Measured using the Microsoft VTS Velocity tool In addition total resume time from S3 must be completed within 5 seconds 2 6 4 Power State Transition Diagram The state transition diagram in ACPI mode is as follows Fr
9. Procedures If the problem persists or if the wireless LAN LED is not lit when the wireless communication switch is turned to On go to Check 3 Check 3 The wireless LAN unit may be damaged Replace it with a new one following the instructions in Chapter 4 If the problem still exists perform Check 4 Check 4 The system board may be damaged Replace it with a new one following the instructions in Chapter Camera function Troubleshooting START Perform camera function procedurel Does camera displa Camera T no gt module is not NG faulty yes Perform camera module replacement check procudure 2 Replace system board end Figure 6 12 camera trouble shooting process This section describes how to determine if the computers camera is functioning properly Figure 6 12 outlines the process Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 Camera connection check Procedure 2 blue tooth replacement check Procedure 1 Camera connection check The Camera is connected by the Camera cable to the system board Make sure the camera cable is firmly connected to the camera board and system board Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks 34 If any of the connections are loose reconnect fir
10. error is detected when using the HDMI connection perform the HDMI Failure Troubleshooting procedures in Section 6 7 If an error is detected when using the touch pad perform the Touch Pad Troubleshooting procedures in Section 6 8 e If an error is detected when using the speakers perform the Speaker Troubleshooting procedures in Section 6 9 If an error is detected when using the CD DVD drive perform the CD ROM DVD Drive Troubleshooting procedures in Section 6 10 If an error is detected when using the Wireless LAN unit perform the Wireless LAN Troubleshooting procedures in Section 6 11 If an error is detected when using the Camera perform the Camera Troubleshooting procedures in Section 6 12 If an error is detected when using the Bluetooth perform the Bluetooth Troubleshooting procedures in Section 6 13 2 Power Supply Troubleshooting START Check Power Supply Status Procedure 1 _ Are the DC IN and N Replace adaptor battery Battery LEDs lit we Procedure 2 ia Check power supplv connections Procedure 3 si Can you turn the N Run diagnostic program x computer on Pai Tes Procedure 4 No Perform internal connection No gt check Procedure 5 Are the internal power gt connections secure Yes Replace system board Figure 6 2 Power Supply Troubleshooting Proce
11. max current peak current total regulation ripple voltage 0 75VSP 0 75V OA 1 5A 2 1A 0 75V 5 15mVp p max CPU_CORE 0 3 1 35V OA 33A 45A Follow Intel spec Follow Intel spec VGA_CORE QATII only 0 0 95V 26 5A 34A ID 100mV ID 42 5 5VALWP 3VALWP 1 5VP 1 05VSP 1 8VSP VCCSAP 0 75VSP 1 05V_MP OVER Current protection 20A 11 6A 20 4A 22 8A 5 68A 8 2A 2 5A 2 1A CPU_CORE 49 5A min GFX_CORE 49 5A VGA_CORE 38A min 1 05V_MP 1 05V OA 1 3A 1 8A 1 05V4 5 21mVp p max GFX_CORE 0 1 3V OA 18A 33A Follow Intel spec Follow Intel spec OVER Voltage protection Under voltage protection Short circuit protection I O 5VALWP 3VALWP 1 05VSP 1 5VP 1 8VSP VCCSAP 0 75VSP 1 05V_ MP GEX CORE CPU CORE VGA CORE 5VALWP 3VALWP 1 05VSP 1 5VP 1 8VSP VCCSAP 0 75VSP 1 05V_MP GFX_CORE CPU_CORE VGA_CORE SV 108 115 3 3V 108 115 1 05V 115 125 1 5V 118 122 1 8V 103 VID 117 123 0 75V 103 1 05V 103 Over 225 275 mV of programmed VID level Over 225 275 mV of programmed VID level Over 150 240 mV of programmed VID level SV 65 75 3 3V 65 75 1 05V 65 75 1 5V 60 80 1 8V 67 VID 65 71 0 75V 67 1 05V 67 Under 350 450mV programmed VID level Under 350 450mV programmed VID level Under 235 355mV programmed VID level Latch mode for 5VA
12. the following Hard Disk Drivet XXXXXXXXXX Help Information CD DVD ROM Drive XXXXXXXXXXX USB HDD XXXXXXXXXX USB CDROM XXXXXXXXXX Network boot XXXXXXXXXX Boot Device Status Floppv Drive lt Enabled gt CD DVD ROM Drive lt Enabled gt Network boot lt Enabled gt F1 Help NN Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit lt Select Screen Enter Select SubMenu F10 Save and Exit Help information Use lt gt or lt gt to select a device then press lt F5 gt to move it down the list or lt F6 gt to Move it up the list Press lt Esc gt to escape the menu 2 10 6 Exit Menu InsydeH20 Setup Utility Details see the following Help Information F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Preece MENU Enter Select d SubMenu Bnn Exit Saving Changes Allows the user to save changes to NV Storage and reboot system The following message is prompted when user press Enter on the item Exit Saving Changes Yes No Yes Save Changes Exit SETUP and reboot No Back to previous screen Exit Discarding Changes Allows the user to discard changes and continue the boot operation The following message is prompted when user press Enter on the item Exit Discarding Changes Yes No Yes Discard Changes and Continue the boot operation No Back to previous screen Load Opt
13. the number of times Intel R AT Recovery attempts will be allowed INTEL R Rapid Start Technology iRST Settings 2 10 4 Security Menu This menu shows the security setting such as TPM User and Supervisor Password HDD Password and Power on Password InsydeH20 Setup Utility Main Advanced Security Boot Exit TPM Status XXXXX TPM Operation INo Operation TPM Force Clear Disabled Details see the following Help Information Supervisor Password Clear Set Supervisor Password Power on Password Disabled F1 Help N Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit lt Select Menu Enter Select SubMenu F10 Save and Exit TPM Status Show the TPM status Enable and Active or Disable and Deactive This option only show on TPM unit TPM Operation Enable Disable TPM Function This option will automatically return to No Operation This option only show on TPM unit TPM Force Clear This item will show when the TPM Operation be set Enable and Active used to enable disable TPM Force Clear function This option only show on TPM unit Supervisor Password Show the Password status Clear or Set Set Supervisor Password Install or Change the password Power on Password Enable or disable the Power on Password You only can enable disable Power on password after the Supervisor password is set Help information TPM Oper
14. the output is several percent lower than 19 V go to Check 5 If the output is close to 19 V go to Check 6 14 Check 5 Connect a new AC adaptor or AC power cord If the battery LED does not light go to Check 6 Check 6 Make sure the battery pack is installed in the computer correctly If the battery is properly installed and the battery LED still does not light go to Procedure 4 Procedure 4 Diagnostic check The power supply may not charge the battery pack Perform the following procedures Reinstall the battery pack Attach the AC adaptor and turn on the power If you cannot turn on the power go to Procedure 5 Run the Diagnostic test following the procedures described Tests and Diagnostics If no problem is detected the battery is functioning normally Procedure 5 Replacement check The system board may be disconnected or damaged Disassemble the computer following the steps described Replacement Procedures Check the connection between the AC adaptor and the system board After checking the connection perform Check 1 Check 1 Use a millimeter to make sure that the fuses on the system board are not blown If a fuse is not blown go to Check 2 If a fuse is blown go to Check 3 Check 2 Make sure that the battery cable is firmly connected to the system board If it is connected firmly go to Check 3 Check 3 The system board may be damaged Replace it with a new one following the instructions in
15. to the hard disk The system BIOS KBC will not be involved for S3 S4 transition The system power scheme will wake the machine from S3 and then transition to S4 Hibernation The backlight of LCD is off during this transition 2 6 5 Storage Devices and Batteries Possible storage devices are FDD HDD CD ROM and DVD ROM e Floppy Disk and Hard Disk CD ROM and DVD ROM The BIOS must report the correct types of these devices if the drive is installed in the system during POST Two devices which belong to the same category are not supported in this notebook e Batteries The BIOS must follow ACPI specification and report the correct number of the installed battery and status 2 6 6 Bootable Device The system is capable of booting from onboard HDD CD ROM DVD ROM external USB Floppy and USB ATA Flash device 2 6 7 Embedded controller The keyboard controller will act as the ACPI embedded controller and support the ACPI EC protocol and interface 2 7 PC2001 The notebook must meet Microsoft Logo requirements in accordance with the PC2001 Guide and the Microsoft Logo test programs 2 8 Miscellaneous Features 2 8 1 BIOS ROM It depends on the platform design architecture Sharer ROM or Non Sharer ROM Intel ME SKU and so on Non Sharer ROM SBIOS and EC BIOS have each SPI ROM chip separately the EEPROM is inside EC BIOS area BIOS will copy a full set of EEPROM data to SBIOS ROM at the first POST or EEPROM data is updated to
16. CPI SLIC table during POST For projects supports Windows 7 SLP 2 1 is required to support MS claims the Windows marker is MS s IP and cannot appear on non Windows OS SKUs An EEPROM flag OS_SKU refer Sec 4 10 4 is defined to indicate the machine is shipped with Windows or non Windows OS The flag is programmed in the factory and BIOS needs to read this flag when populating OEM string ACPI SLIC table If the flag indicates the machine is shipped with non Windows OS BIOS will not load Windows marker structure in ACPI SLIC table KMS Activation support To support the KMS activation the SLIC table should be removed from the ACPI table To support multi customer BIOS should remove the SLIC table as default and populate the SLIC table if customer enter the OEM ID OEM table ID and OS_ SKU in the EEPROM The customer should create customized BIOS with SLP2 0 2 1 market and public key at the same time to active Vista Window 7 Please refer to the How to update OEM SLP for the detail instruction of customized BIOS creation 2 9 6 Multi Customer Logo Support To support Multi customer Logo BIOS will merge dummy OEM logo in BIOS as default and customer should create customized BIOS with OEM Logo Please refer to the How to update OEM Logo for the detail instruction of customized BIOS creation 2 10 System Setup 2 10 1 Invoking setup The setup function can be invoked by pressing F2 when Press lt F2 gt to enter Setup
17. Chapter 1 System Description Specification 1 SCOPE This document describes the functional specifications for the Compal Notebook personal computer QAT10 11 series The system is hardware and software compatible with the IBM PN ATX personal computer 1 1 Dimension e 340 x 248 x 21 4mm 1 2 Weight e 1 9 Kg 1 3 ID e Paint e Anodize e Plating e VM e Special texture e Texture 1 4 CPU e Intel Ivy Bridge e Dual Core i3 i7 e Note For Ivy Bridge CPU user may experience that display showing garbage when play on line videos such as Youtube Youku Tudou etc e In this situation need update Adobe flash player later than 11 2 version from Adobe labs e More info can refer to http labs adobe com downloads 1 5 Chipset e Intel Panther Point PCH HM77 1 6 Memory e 2x SODIMM Sockets for Expansion Up to 8GB e Dual Channel DDR3 1066 1333 1600 DRAM support 1 7 Optical Device Option e Fixed 9 5mm height SATA ODD e DVD Super Multi DVD RAM R RW R RW 8X write e Support Double Layer Recording is required 1 8 HDD e 2 5 9 5mm SATA HDD 320G 500G 640G 750G 5400 7200rpm 1 9 Display e 14 0 W HD 1366 x 768 LED BL 3 6mm Panel Dual Channel LVDS Cable e HD Glare 1366 x768 1 10 Graphics Chip e N A Just for QAT10 e NVIDIA N13P GLP upper to 2G VRAM Just for QAT11 e NVIDIA N13P LP upper to 2G VRAM Just for QAT11 1 11 Audio e SRS HD Audio Speakers 2 2W Microphone in and Headphone out 1 12 Communication e Nomodem
18. Chapter 4 Display Troubleshooting START Perform external displav check Procedure 1 Does the external l displav function ok2 No l Perform diagnostic check Procedure 2 a A Displav is not Was a display faultv Continue problem detected troubleshooting Y refer to Figure 2 1 Yes L Perform connector and replacement check Procedure 3 Replace system board Figure 6 3 Display troubleshooting process 16 This section describes how to determine if the computer s display is functioning properly The process is outlined in Figure 6 3 Start with Procedure 1 and continue with the other procedures as instructed Procedure 1 External display check Procedure 2 Diagnostic check Procedure 3 Connector and replacement check Procedure 1 External display check Connect an external display to the computer s external monitor port then boot the computer The computer automatically detects the external display Press Fn F3 to switch to the external display If the external display works correctly the internal LCD may be damaged Go to Procedure 3 If the external monitor appears to have the same problem as the internal monitor the system board may be damaged Go to Procedure 2 Procedure 2 Diagnostic check The Display Test program is stored on the computer s Diagnostics disk This program checks the display
19. INTEL R Rapid Start Technologv Enter this menu it can displav the submenu IRST Support lt Disabled gt You can select the Disabled or Enabled in the above submenu Entry after 10 minutes The timer setting to entry iRST Immediately 1 minute 2 minutes 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours 12 hours 24 hours could be selected after enable iRST Help information NumLock Selects Power on state for Numlock Peripheral Configuration Configures the peripheral devices Bluetooth Wlan Camera Card Read Azalia Enable or Disable this device and in the submenu Azalia lt Auto gt you also can select Auto Enable or Disable VT Virtualization Technology Enable Disable Configure SATA As Set Harddisk Controller Configure Type POST HotKey Delay Customizable amount of time for the user to press HotKey at POST UMA Share Memory Size Select DVMT5 0 Pre Allocated Fixed Graphics Memory size used by the Internal Graphics Device Usb Legacy USB devices boot and access in DOS If disable USB Legacy USB devices can not boot FAST Boot This BIOS POST time will be within 2 seconds or less when Fast boot enable Power USB Power USB Function Enable Disable INTEL Anti Theft Technology Configuration Disabling Intel R AT Allow user to login to platform this does not disable Intel R AT services in ME Intel R AT Support System Enable Disable Intel R Anti Theft Technology Intel R AT Recovery Set
20. LWP 3VALWP 1 5VP 1 8VSP VCCSAP 1 05VSP 0 75VSP 1 05V_MP CPU_CORE GFX_CORE 4 4 1 DC Jack Pin 1 Center pin Adapter power input Pin 2 Barrel Ring Adapter power return 4 4 2 Interface between Power with M B Signals T O Voltage Level DC DC Description SUSP I 0 3 3V Low Active system suspend control signal ADP_I 0 3 3V Analog signal KBC9012 uses this voltage level to calculate CP EC_ON 0 3 3V High Active turn on off 3 5VALWP ACIN i 0 3 3V di oe provide to KB9012 to mean the Adaptor power is VGATE O 0 33V High Active it will go high when CPU_CORE is ready VR_ON 0 3 3V High Active turn on off the CPU_CORE amp GFX_CORE BATT_TEMP i 0 3 3V Analog signal KB9012 using this voltage level to calculate battery s temperature EC_SMDA VO 0 3 3V Interface of Smbus communicate between KB9012 and smart EC_SMCA batterv SVSON I 0 33V High Active KB9012 use this pin to control the SYSON signal VR SVID_D a 0 1 0sv Control CPU_CORE GFX_CORE regulator VR_SVID_C Control CPU_CORE GFX_CORE regulator ae I 0 1 05V VR_SVID_A Control CPU_CORE GFX_CORE regulator LRT I 0 1 05V Battery 4 5 1 Charger 1 1 Controlled by KB930 microprocessor from motherboard 1 2 Temperature sense capability for the battery charge active between 0 C 50 C 1 3 Fast charge current 1 96 Amps max for Li Ion Battery at system off approach 29W fast charge
21. USB cTDPHotkey QAT10 only TPM AP Optional FingerPrint AP Optional 2 2 System Controls 2 2 1 Buttons 2 2 1 1 Power Button The activity of the power button is as follows e If system is Off Hibernate System will be turned on while Power switch is depressed by more than 100 ms e If system is in Standby state System will resume while Power switch is depressed by more than 100 ms e f system on with legacy mode depress this button will turn off power If system is running in ACPI OS the power button acts as the sleep button and let OS controls the policy of power button which is defined in Power Option under the OS 2 2 1 2 Power Button Over ride Holding down the Power Button for 4 seconds will cause an unconditional transfer to the off state without notifying the operating system 2 2 1 3 Lid switch If the system is running under legacy mode e Closing the lid will turn off LCD backlight If the system is running under ACPI mode e The operating system will determine what action to take when the lid is opened and closed The function of lid switch will follow the OS setting in power management Nothing Standby or Hibernate If nothing the backlight must turn off when the lid is closed 2 2 1 4 System status indicators Please refer to Keyboard BIOS specification 2 3 Core BIOS Features 2 3 1 Multi Boot The notebook can support Multi Boot for selecting the boot sequence of Hard Drive Removable D
22. and continue with the other procedures as instructed Procedure 1 Diagnostic test Procedure 2 Connector and replacement check Procedure 1 Diagnostic test Run the Diagnostic Program which will automatically execute the wireless LAN test Refer to Chapter 3 Tests and Diagnostics for more information on the program If an error is located go to Procedure 2 If an error is not located the wireless LAN system is functioning properly Check 1 Make sure the wireless select switch installed in your installed programs Check 2 press keyboard Fn F2 make sure wireless is enable If the program persist go to Procedure Procedure 2 Connector and replacement check The wireless LAN antenna wireless LAN unit or system board may be disconnected or damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure that the wireless LAN antenna is firmly connected to the wireless LAN unit refer to Chapter 4 for instructions and that the wireless LAN unit is securely slotted into the system board If the problem persists go to Check 2 Check 2 Check that the wireless communication switch is turned to On then make sure that the wireless communication LED on the front panel is lit If the LED is lit but the wireless LAN function is still faulty the antenna may be damaged Replace with a new antenna following the steps in Chapter 4 Replacement
23. at system ON depend on system load 1 4 Trickle charge Typical 500mA pre charge current for Li Ion Battery All trickle charge are controlled by KB930 1 5 Charge termination When Fully Charge bit is set charger is terminated by KB930 1 6 When system is turned off the charge time is 3 0 hrs typically from empty to full 1 7 Other battery services are presented by KB930 microprocessor includes maximum charging timer charging temperature range etc 1 8 Charger power 1 8 1 Constant current mode 1 96A 1 8 2 Constant adapter current mode 2 91 For 65W system 1 8 3 BATT Constant Voltage mode 17 2V 4 5 2 BATTERY Specification u 1 1 EE information 4 cell Battery Design 2800 Capacity mAH Battery Configuration 4S1P Battery Nominal 14 8 Voltage V Single Cell Chemistry Li ion Single Cell Type 18650 Single Cell 2800 Capacity mAH Dumb Smart Battery Smart Battery SMBus ver 1 1 Cycle Life 90 after 300 cycles Nominal Charging 17 2 Voltage V Nominal Charging 1 96 Current A Protection Function OVP UVP OTP OCP 1 2 Battery Pads Pin Assignment em 12 BAT ac Positive Terminal 3 JD ____ Foatinwg 4 BI Battery In Function Pin 1 PT Connect T0kohm Thermistor 6 SMBD _ SMBusdatainterfacelOpn cc 39 GND Boney Negative Temin 1 Battery cannot be charged or discharged unless this pin is connected to GND
24. ation Enable Disable TPM function This option will automatically return to NO Operation TPM Force clear TPM Force Clear function Set Supeivisor Password Install or change the password and the length of password must be greater than one character Set Supervisor Password Install or change the password and the length of password must be greater than one character Power on password Enable System will ask input password on post time Disable System will ask input password when go to Setup Utility Password behavior Supervisor Password and Power on Password After set the supervisor password power on password can enable or disable If only set the supervisor password system will request supervisor password before entering setup menu F2 Users have 3 chances to input supervisor password system will request shutdown if users input wrong password 3 times If set power on password system will request the password after power on the machine Users have 3 chances to input power on password system will request shutdown if users input wrong password 3 times 2 10 5 Boot Menu This menu allows the user to decide the order of boot devices to load the operating system Bootable devices include the diskette drive in module bay the onboard hard disk drive in module bay InsydeH20 Setup Utility Main Advanced Security Boot Exit Boot priority order Floppy Drive XXXXXXXXXX Hard Disk Drive0 XXXXXXXXXX Details see
25. cedures Figure 6 7 outlines the process Start with Procedure 1 and continue as instructed Procedure 1 HDMI connection check Procedure 2 HDMI set check Procedure 1 HDMI connection check The HDMI cable may be damaged or the connections may be loose Perform Check 1 Check 1 Make sure HDMI cable is firmly plugged into both the HDMI set and the HDMI port of the computer If the cable is connected correctly go to Check 2 Check 2 Make sure the HDMI port is firmly secured to the system board of the computer If the malfunction remains go to Check 3 Check 3 The HDMI cable may be damaged Replace with a good cable If the malfunction remains go to Procedure 2 Procedure 2 HDMI set check The HDMI set may be faulty Perform Check 1 Check 1 Try using the set for HDMI reception If it does not work the set may be damaged If the set does work perform Check 2 Check 2 Try connecting a different HDMI to the computer If the replacement television works the original set may be damaged If the replacement set does not work the system board may be damaged Touch Pad Troubleshooting START Touch Pad connection check Procedure 1 Touch Pad replacement check Procedure 2 Replace system board END Figure 6 8 Touch Pad troubleshooting process 26 To determine if the computer s built in Touch Pad is functioning properly perform the following procedures
26. controller on the system board Insert the Diagnostics disk in the computer s floppy disk drive turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error is detected go to Procedure 3 If an error is not detected the display is functioning properly Procedure3 Connector and replacement check The FL inverter board LCD module and system board are connected to the display circuits Any of these components may be damaged Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks Check 1 Make sure the DDRRAM module is seated properly Test display again If the problem still exits replace the DDRRAM module If the problem still exists perform check 2 Check 2 Replace the FL inverter board with a new one and test display again If the problem still exists perform Check 3 Check 3 Replace the LCD module with a new one and test display again If the problem still exists perform Check 4 Check 4 Replace the LCD FL cable with a new one and test display again If the problem still exists perform Check 5 Check 5 Replace the CPU with another of the same specifications If the problem still exists perform Check 6 Check 6 The system board may be damaged Replace it with a new one Keyboard Troubleshooting START ol Perform external keyboard check Procedure 1 Does the external l keyb
27. d 36
28. e Suspend to DRAM HDD e Security Power On Password Supervisor Password e USB memory Boot support e Support SMBIOS 2 4 PCI2 2 e Support PXE e Wake on LAN from S3 e Wake on LAN from S4 S5 in AC mode e USB Power Charger e Windows 7 Ultimate SP1 32bit 64bit e Support Windows 8 HW design ready XP Driver ready 1 26 Security e BIOS Password Kensington lock e Trusted Platform Module TPM 1 2 Option 1 27 Regulatory e EMI CE FCC GOST VCCI C Tick BSMI e Safety UL CB Gost R CCC SABS BSMI e Energy Star WHQL LOGO 1 28 Environment e Temperature Operating 5 35 C Storage 20 65 C e Humidity 10 90 without condensation 1 29 Thermal e Thermal capacity could support TAT TDP or 3Dmark2006 operation at 28C ambient 1 30 Application e Driver CD W User Manual Chapter 2 Software Specification 2 1 System Components Summary 1 Dimension 340 x 248 x 21 4mm QAT10 1880g 2 Weight QAT11 1950g Intel Ivy Bridge 3 CPU ki Pe Dual Core i3 i5 i7 series 4 Chipset HM77 2 x SODIMM Sockets for Expansion Up to 8GB 5 Memory Dual Channel DDR3 1066 1333 1600 DRAM support 6 Optical Device Fixed 9 5mm height SATA ODD DVD Super Multi DVD RAM R RW R RW 8X write Support Double Layer Recording is required 7 HDD 2 5 9 5mm SATA HDD 320G 500G 640G 750G 5400 7200rpm 8 Display 14 0 W HD 1366 x 768 LED BL 3 6mm Panel Dual Channel LVDS Cable 9 GPU Option
29. e sure USB device cable is firmly plugged into one of the USB sockets If the cable is connected correctly go to Check 2 Check 2 Plug the USB device into another USB socket there are three in all If the USB device still does not work go to Check 4 If the device functions correctly when connected to another USB port go to Check 3 Check 3 Make sure that the USB socket is firmly secured to the system board of the computer If the malfunction remains the system board may be damaged Go to Procedure 2 Check 4 Connect an alternative USB device to one of the computer s USB ports and then boot the computer The computer automatically detects the external device If the alternative USB device works correctly the original device may be damaged and should be replaced If the alternative USB device appears to have the same problem as the original device the system board may be damaged Go to Procedure 2 Procedure 2 Replace system board If the error persists the system board may be damaged CRT troubleshooting Perform CRT connection check procedure 1 Does replace CRT cable fuction property Perform CRT set check Precedure 2 s CRT fuctioning Ok s replace system board Figure 6 6 CRT troubleshooting process Use different CRT set 22 To determine if the computers CRT port is functioning properly perform the following procedures Figure 6 6 outlines the process Start wi
30. ection 6 5 Insert the diagnostics disk into FDD Then run the diagnostics test program v Yes er aie ii l la Perform the FDD lt lt Is the diagnostics test loaded ea No gt Troubleshooting procedures _ l T in section 6 4 F Yes Allow each test to perform automatically La de After confirming which delitti gt diagnostics test has detected diacnastice testa pe Yes ji an error perform the 8 appropriate procedure as outlined below No Y System is normal End Figure 6 1 Troubleshooting flowchart 2 2 10 If the diagnostics program cannot detect an error the problem may be intermittent The test program should be executed several times to isolate the problem When a problem has been located perform the appropriate troubleshooting procedures as follows e If an error is detected by the main battery test perform the Power Supply Troubleshooting procedures in Section 6 2 If an error is detected by the display test perform the Display Troubleshooting procedures in Section 6 3 If an error is detected by the keyboard test perform the Keyboard Troubleshooting procedures in Section 6 4 If an error is detected when using an external USB device perform the External USB Devices Troubleshooting procedures in Section 6 5 e If an error is detected when using the CRT connection perform the CRT Failure Troubleshooting procedures in Section 6 6 If an
31. es such as USB keyboards external monitors printers PC Cards Port Replicators and etc Note if have TPM device the BIOS Post Time should add extra 300 microseconds for initial 2 8 7 Wireless Control BIOS should report the wireless device include WLAN and BT exist and enable status to the EC namespace for the KillSwitch support 2 9 Customer Specific Features 2 9 1 Display of System Type and BIOS Version Number on Boot The development BIOS Version should start from 0 01 and the formal BIOS for MP should start from 1 00 2 9 2 CMOS RAM management For UEFI Code CMOS just reserve for kernel code Chipset code the variable storage had been replaced by flash part 2 9 2 1 CMOS Requirement for Debug Purpose For debug purpose BIOS could save data to CMOS NVO access by port 70h 71h offset 48h 4Fh 6Ch 6Fh and 70h 7Fh NV1 access by port 72h 73h offset 40h 57h and 60h 7Fh which are reserved for OEM use 2 9 3 System Management BIOS SM BIOS version 2 7 DMI 2 0 Limited DMI 2 0 BIOS information is provided BIOS version number is type 0 data item Type 1 e System serial number 64 alphanumeric characters with 12 character bundle number e System manufacturer name 16 alphanumeric characters e System product name 32 alphanumeric characters e System version 32 alphanumeric characters e UUID 32 Hexadecimal numbers Type 2 1 System manufacturer name 16 alphanumeric characters 2 Motherboard Product name
32. evices CD ROM DVD Drive and Network in Setup 2 3 2 Quiet Boot Quiet Boot replaces the customary technical messages during POST with a more visually pleasing and comfortable display OEM screen During POST right after the initialization of VGA The notebook displays an illustration called the OEM screen during system boot instead of the traditional POST screen that displays the normal diagnostic messages The OEM screen stays up until just before the operating system loads unless e Pressing lt F2 gt to enter Setup e Pressing lt F12 gt to enter Boot Menu e Whenever POST detects a non terminal error it switches to the POST screen near the end of POST just prior to prompting for a password e lf the BIOS or an option ROM request keyboard input the system switches over to the POST screen with prompts for entering the information POST continues from there with the regular POST screen 2 3 3 Boot Block The Flash ROM used in many systems today offer the customer the advantage of electronically reprogramming the BIOS without physically replacing the BIOS ROM This advantage however does create a possible hazard power failures or fluctuations that occur during updating the Flash ROM can damage the BIOS code making the system unbootable To prevent this possible hazard many Flash ROM include a special non volatile region that can never be erased This region called the boot block contains a fail safe recovery routine If the boo
33. imal Defaults Allows the user loads default value in CMOS Setup The following message is prompted when user press Enter on this item Load Optimal Defaults Yes No It still stay in Setup when press a key Help information Exit Saving Changes Exit system setup and save your changes Exit Discarding Changes Exit system setup and without saving your changes Load Optimal Defaults Load Optimal Defaults 2 11 OS Compatibility Windows 7 32bits and 64bits Chapter 3 Hardware 1 Major Sub assembly Specification System interconnection 1 1 Top View For QAT10 11 MIC Conn K B Conn ODD Board Conn Finger Print Conn TP Conn Multi function Board Conn 3in1 card Conn Speaker Conn LVDS Conn Power Board Conn 1 2 Bottom view For QAT10 11 NO Description NO Description 11 VGA Connecter 12 RJ45 Connecter 13 HDMI Connecter 14 USB3 0 Connecter 15 DDR3 0 H 4 0 Socket 16 DDR3 0 H 4 0 Socket 17 Speaker Connecter 18 HDD Cable Connecter 19 MINI Card Socket 20 MINI Card Socket 21 Battery Connecter 22 DC IN Connecter 23 Fan Connector 24 25 26 Chapter 4 DC DC CONVERTER 4 1 Description The DC DC converter is designed to supply the power for QAT10 11 series ultrabook of Compal It supply 5VALWP 3VALWP 1 5VP 1 05VSP 1 8VP VCCSAP 0 75VSP 1 05V_MP for logical system CPU_CORE for CPU and supplies 3VL for the built in KB9012 microproces
34. ite blinking Blue blinking System Power Off To check the power supply status install a battery pack and connect an AC adaptor to the DC IN port on the computer and to a power supply If the Battery LED is not lit go to Procedure 2 Procedure 2 Adaptor battery replacement A faulty adaptor may not supply power or may not charge the battery Perform Check 1 Check 1 Connect a new AC adaptor If the problem is not resolved go to Check 2 Check 2 Insert a new battery If the problem is still not resolved go to Procedure 3 Procedure 3 Power supply connection check The power supply wiring diagram is shown below AC adaptor cord System boar d Battery AC power cord AC L adaptor Any of the connectors may be disconnected Perform Check 1 Check 1 Disconnect the AC power cord from wall outlet Check the power cable for breaks If the power cord is damaged connect a new AC power cord If there is no damage go to Check 2 Check 2 Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC IN socket AC adaptor inlet and wall outlet If these cables are connected correctly go to Check 3 Check 3 Make sure that the DC IN input port socket is firmly secured to the system board of the computer If the DC IN input socket is loose go to Procedure 5 If it is not loose go to Check 4 Check 4 Use a millimeter to make sure that the AC adaptor output voltage is close to 19 V If
35. lacement check Procedure 5 Replace system board END Perform drive No cleaning check Procedure 2 Figure 6 10 CD ROM DVD drive troubleshooting process 30 This section describes how to determine if the computers internal DVD ROM drive or CD RW DVD ROM drive is functioning properly Figure 6 10 outlines the process Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 Audio CD test Procedure 2 Drive cleaning check Procedure 3 Software check Procedure 4 Diagnostic test Procedure 5 Connection and replacement check Procedure 1 Audio CD check First insert an audio CD into the CD DVD drive If it works the problem is not with the drive Go to Procedure 3 If the audio CD does not work go to Procedure 2 If the CD DVD LED on the front panel does not light when the disc is played and the drive gives no response go straight to Procedure 3 Procedure 2 Drive cleaning check Insert a CD DVD drive cleaning disk into the drive clean according to the drive cleaning product instructions If the problem persists go to Procedure 3 Procedure 3 Software check Ensure that the appropriate driver has been installed on the computer for the CD DVD drive Procedure 4 Diagnostic test The CD ROM DVD ROM test program stored in the Diagnostics Disk will test the drive s ability to play an audio CD as well as
36. ld range is from 0 to 23 INCREASE REDUCE hh mm ss This is the help for the minute field Vaild range is from 0 to 59 INCREASE REDUCE hh mm ss This is the help for the second field Vaild range is from 0 to 59 INCREASE REDUCE System Date mm dd yy This is the help for the month field Vaild range is from 1 to 12 Error checking will be done against month day year combinations that are not supported INCREASE REDUCE mm dd yy This is the help for the day field Vaild range is from 1 to 31 Error checking will be done against month day year combinations that are not supported INCREASE REDUCE mm dd yy This is the help for the year field Vaild range is from 2000 to 2009 Error checking will be done against month day year combinations that are not supported INCREASE REDUCE 2 10 3 Advanced InsydeH20 Setup Utility Main Advanced Security Boot Exit Num lock lt Off gt gt Peripheral Configuration vs Se Details see the following Configuration SATA as lt AHCI gt Help Information POST Hotkey Delay lt 0 gt UMA Share Memory Size lt 32MB gt USB Legacy lt Enabled gt Power USB lt Disabled gt Battery Mode Support lt Capacity gt 20 gt gt INTEL Anti Theft Technology Configuration gt INTEL R Rapid Start Technology F1 Help N Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit lt Se
37. lect Menu Enter Select gt SubMenu F10 Save and Exit Numlock Enter this menu you can choose the ON or Off in this submenu Peripheral Configuration Enter this menu it can display the submenu Bluetooth lt Enable gt Wlan lt Enable gt Camera lt Enable gt Card Read lt Enable gt Azalia lt Auto gt You can select Enabled or Disabled in the above submenu and in the submenu Azalia lt Auto gt you also can select Auto Enable or Disable Configuration SATA as Choose HDD mode through selecting the IDE mode or AHCI mode or RAID mode VT You can select the Disabled or Enabled in this menu UMA Share Memory Size You can select the share memory size for UMA use 32MB 64MB 128MB could be selected USB Legacy You can select the Disabled or Enabled in this menu according to the owner requests Power USB You can select Enabled to charge USB device via USB ports Power USB also can support battery mode if battery capacity gt N Battery Mode Support Select capacity gt N or disable battery mode You only can select capacity or disable Battery Mode Support after the Power USB is enabled INTEL Anti Theft Technology Configuration Enter this menu it can display the submenu Intel R AT Support System lt Enabled gt Intel R AT Recovery 37 Vou can select the Disabled or Enabled in the above submenu Set the number of times Intel R AT Recoverv attempts will be allowed
38. mly If any of the connections is damaged or there is still an error go to Procedure 2 Procedure 2 Camera replacement check The camera board or cable may be defective or damaged Blue tooth function Troubleshooting START Perform bluetooth function procedure 1 Blue tooth Does blue tooth A gt no module is not function NG faulty yes Perform blue tooth module replacement check procudure 2 Replace system board end Figure 6 13 blue tooth trouble shooting process This section describes how to determine if the computer s blue tooth is functioning properly Figure 6 13 outlines the process Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 blue tooth connection check Procedure 2 blue tooth replacement check Procedure 1 blue tooth connection check The blue tooth is connected by the blue tooth cable to the system board Make sure the blue tooth cable is firmly connected to the blue tooth device and system board Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks If any of the connections are loose reconnect firmly If any of the connections is damaged or there is still an error go to Procedure 2 Procedure 2 blue tooth replacement check The blue tooth device may be defective or damage
39. n appropriate level Start with Procedure 1 and continue as instructed Procedure 1 Audio source test Procedure 2 Earphone test Procedure 3 Connection check Procedure 4 Replacement check Procedure 1 Audio source test Try different audio sources e g an audio CD and digital music file to determine whether the fault is in the speaker system or not If not all sources have sound problems the problem is in the source devices If all have the same problem continue with Procedure 2 Procedure 2 Earphone test Connect a set if earphones or external speakers If these function correctly go to Procedure 3 If they do not function correctly the system board may be defective or damaged Replace it with a new one Procedure 3 Connection check Disassemble the computer following the steps described Replacement Procedures and make sure the speaker cable is firmly connected to the system board If the stereo speakers are still not functioning properly go to Procedure 4 Procedure 4 Replacement Check If the stereo speakers don t sound properly the stereo speakers may be defective or damaged Replace them with new ones If the stereo speakers still do not work properly CD ROM DVD Troubleshooting START ce Perform audio CD check Procedure 1 7 Audio CD functions ok Yes v Perform software check Procedure 3 Perform diagnostic test Procedure 4 Perform connection and rep
40. nce of an external VGA monitor Video modes supported on the secondary display path need VGA driver support Supported video modes and timings please refer to the technical reference of VGA vendor In particular text mode and standard VGA modes are not supported 2 8 5 1 Brightness table This section describes the LCD Brightness control The keyboard Fn F4 and Fn F5 keys the AC DC state and the brightness slide bar in Windows Vista Mobility Center control the LCD brightness There shall be 11 levels of distinct brightness Level 11 Maximum Brightness possible Level 1 Minimum brightness without flickering 10 nits recommended depending on inverter stability type and display uniformity One setting level should be approximately 55 60 nits for Mobile Mark 2002 test 2 8 5 2 Boot Display Algorithm This section describes the POST boot up display device with multi display device attached Only support Local Flat Panel display during POST when LFP attached the external display device Include VGA DVI HDMI and DP will not display until entering the OS 2 8 6 Fast Boot The BIOS POST time should be within 5 seconds or less The BIOS POST time is measured by Microsoft Velocity Test Suite The POST timing test needs to include the worst case drive configuration internal or external and worst case memory configuration available via the retail channels The POST time testing environment does not include attachable devic
41. o execute Before going through the flowchart steps verify the following Ask the user if a password is registered and if it is ask him or her to enter the password Verify with the customer that Win7 or Win8 is installed on the hard disk Operating systems that were not preinstalled by Compal can cause the computer to malfunction Make sure all optional equipment is removed from the computer Make sure the floppy disk drive is empty START Connect the AC adapter to the DC IN socket IstheDC INLEDon 1 Yes ME ia Wes v Is the Battery LED on Perform the Power Supply Troubleshooting procedures in section 6 2 No gt Perform the Power Supply Troubleshooting procedures in section 6 2 No gt Turn the Power switch on Yes X Is the Power On LED on Yes v Is the logo message di splay Yes Perform the Power Supply Troubleshooting procedures in section 6 2 No _ _ Perform the Display No Troubleshooting procedures in section 6 3 Ifthe password message displays type the password then press Enter Figure 6 1 Troubleshooting flowchart 1 2 Is Windows being lo aded No Perform diagnostics program Does typed characters appear correctly Perform the keyboard No _ _ Troubleshooting procedures ee in s
42. oard function ok2 Yes l Perform diagnostic check Procedure 2 No p x Keyboard is not Was a keyboard No faulty Continue problem detected __ troubleshooting Y refer to Figure 2 1 Yes L Perform connector and replacement check Procedure 3 l Replace svstem board Figure 6 4 Kevboard troubleshooting process 18 To determine if the computer s keyboard is functioning properly perform the following procedures Figure 6 5 outlines the process Start with Procedure 1 and continue with the other procedures as instructed Procedure 1 External keyboard check Procedure 2 Diagnostic check Procedure 3 Connector and replacement check Procedure 1 External keyboard check Connect a USB keyboard to one of the computers keyboard mouse ports then boot the computer The computer automatically detects the external keyboard If the external keyboard works correctly the internal keyboard or its connections may be faulty Go to Procedure 2 If the external keyboard appears to have the same problem as the internal keyboard the system board may be damaged Procedure 2 Diagnostic test Run the Diagnostic Program which will automatically execute the Keyboard Test Refer to Chapter 3 Tests and Diagnostics for more information on how to run the program If an error is located go to Procedure 3 If an error does not occur the keyboard i
43. off 6 screws 1 2 LCD Part 1 2 1 Disassemble LCD bezel Rh Tern TF FARR AK BR R40 x FLCD bezel cr_os 1 2 2 Disassemble panel take off 4 screws 1 3 ODD module disassemble 1 3 1 ODD disassemble Remove 2 screws Chapter6 Testing and Troubleshooting The purpose of this chapter is to provide a systematic method of isolating problems you may have with the QAT10 and QAT11 series Notebook Computer We assume that you have a basic understanding of DOS based computer systems as well as knowledge of standard troubleshooting procedures This manual is written under the assumption that the problems are indeed related with Notebook itself The improper usage and application software problems are excluded in this chapter The system BIOS Beep Code is an integrated unit to detect some errors in the system board This beep code will give immediate identification of certain system board problems If the troubleshooting procedure is followed step by step it can efficiently isolate the problem and the problem can be solved easily 1 1 PERFORM VISUAL INSPECTION Check the following Power cords are properly connected and secured Power supply is adequate for operation There are no obvious shorts or opens There are no obviously burned or heated components All components appear normal 1 2 Troubleshooting Flowchart Use the flowchart in Figure 6 1 as a guide for determining which troubleshooting procedures t
44. om State Leave By Condition Enter State 3 Power Button SO Internal Keyboard RTC Alarm On board LAN WOL 1 Battery Critical Hibernation trip point reached 2 The timer timeout after the inactivity of selected timer in power scheme System Hibernate reaches the setting 2 Power Button On board LAN Oniv in AC mode RTC Alarm Oniv in AC mode Power Button On board LAN Oniv in AC mode RTC Alarm Oniv in AC mode Press Lid switch Sleep Button Fn F2 Power Button depends on ACPI OS setting User selects the Standbv Option in the Windows Shut Down menu ACPI OS timer ACPIOStimerexpired e i Low battery depends on ACPI OS setting Press Lid switch Sleep Button Fn F2 Power Button depends on ACPI OS setting User selects the Hibernate Option in the Windows Shut Down menu Critical Low battery depends on ACPI OS setting Press Lid switch Power Button depends on ACPI OS setting The Power Button is pressed for 4 seconds Power Button Override User selects the Shut down Option in the Windows Shut Down menu Critical Low battery depends on ACPI OS setting Thermal critical shutdown performed by EC firmware Note1 The backlight of LCD should be off when WOL from S3 as it is remote wake up Note2 the S3 gt S4 transition results in the system transitioning to the SO state first so OS can save the context
45. ondensing during operating temperature 5 to 90 relative humidity including condensation during non operating temperature Chapter 5 Disassembly Guide 1 Disassembling the Base Unit These are the directions for disassembling the base unit You will need a 5 5mm Nut Driver a medium size Philips screwdriver These directions are to disassemble the complete unit and are cross referenced to Chapter 7 for the replacement of component parts Before disassembly make sure the notebook is powered off 1 1 upper and lower disassemble 1 1 1 Disassemble battery thermal door and HDD door take off 7 pcs screw follow the steps below Turn the notebook upside down Slide the battery lock to unlock the battery pack Slide the battery release latch in the direction of the arrow gently pry the battery pack from its housing NOTE Always start laptop disassembly by removing the battery pack first Follow the steps below to remove the thermal door Turn the notebook upside down Remove the 1 screws securing the bottom cover 1 1 2 Take off ODD screw take off 1pcs screw Disassemble ODD and HDD module Ji FI FEED ffJm2 5 akk fAl FAJ NRIHODD DA PCI ONS ID FL r EJ n M471B5673FHO CH9 0951 LILU U UD DD TAT 1 1 5 Pull out Speaker cable Ca Bi BREAK LNA 1 1 6 Take off 14 screw on lower as below KERR RAT 1 WUpperfllowerLAIFA AT ne 1 1 10 Disassemble Microphone and TP Cable take
46. r shall switch on in less than 2 seconds at input voltage is 100Vac 3 4 Rise time DC output rise time from 10 to 90 of output voltage shall be less than 100ms at nominal line and maximum load 3 5 Over shoot The output overshoot shall be less than 20 5V 3 6 Ripple amp Noise Output ripple voltage is 380 mV peak to peak or less 3 7 Protection 3 7 1 Over current protection The adaptor shall be auto recovery at over current condition OCP must be more than 4 1A 3 7 2 Over voltage protection The output shall be protected to latch off at over voltage condition maximum value can t be over 27V That might be return to normal state by AC reset 3 7 3 Short circuit protection Output can be shorted without damage The adaptor shall be auto recovery It will enter into normal condition when the fault condition is removed 3 7 4 Over temperature protection No deformation and no discoloration on case and will be shut down The case temperature lt 95Deg C That will be return to normal state by ac reset 4 1 Efficiency 4 1 1 84 min at nominal input voltage maximum load and measured at the end of DC cable 4 1 2 Active mode efficiency More than 87 of average efficiency of 25 50 75 and 100 load tested at 115Vac and 230Vac Warm up after 30 minutes 5 ENVIRONMENTAL REQUIREMENTS 5 1 TEMPERATURE Operating 0 to 40 degrees C Non operating 20 to 85 degrees C 5 2 HUMIDITY 8 to 90 relative humidity non c
47. s functioning properly Procedure 3 Connector and replacement check The keyboard and or system board may be disconnected or damaged Replacement Procedures and perform the following checks Check 1 Make sure the keyboard cable is firmly connected to the system board If the connection is loose reconnect firmly and repeat Procedure 2 If there is still an error go to Check 2 Check 2 The keyboard may be damaged If the problem still exists perform Check 3 Check 3 The system board may be damaged Replace it with a new one External USB Devices Troubleshooting START Perform external device and connection check Procedure 1 Does the device function when connected toa different USB port Check USB port Yes connection Does an alternative USB Yes Original USB device function correctly device is faulty No Y Replace system board Procedure 2 END Figure 6 5 External USB device troubleshooting process 20 To determine if the computer s external USB devices are functioning properly perform the following procedures Figure 6 5 outlines the process Start with Procedure 1 and continue as instructed Procedure 1 External device and connection check Procedure 2 Replace system board Procedure 1 External device and connection check The USB device may be damaged or the connection may be faulty Perform Check 1 Check 1 Mak
48. sor which handles the keyboard and PMU control functions of the system The power ON OFF is controlled by KB9012 There is also a built in charger power source It can charge battery pack whether the computer is ON or OFF u Features 4 2 1 1 High efficiency up to 85 using battery 4 2 1 2 Accept wide range DC input voltage from 9V to 19V 4 2 1 3 Built in charger power source 4 2 1 4 The power ON OFF is controlled by software 4 2 2 Electrical specification 4 2 2 Input Voltage Current 4 2 2 19V tol9V at the summing point of AC DC and battery 4 2 2 2 INPUT Current 5 2A max from 9 cell battery 4 2 2 3 3 42 A max from 65W AC DC Adapter for QATIO I1 4 3 Temperature Range 4 3 1 1 Operating temperature 10 C to 85 C 4 3 1 2 Storage temperature range 40 C to 150 C DC DC OUTPUT 4 3 1 3 Fixed output voltage Current Item SVALWP 3VALWP 1 5VP nominal voltage 5V 3 3V 1 5V min current OA OA OA max current 9 45A 4 2A 9 1A peak current 13 5A 5 71 A 13A total regulation 5V45 3 3V 5 1 5V45 ripple voltage 100mVp p max 66mVp p max 30mVp p max Item 1 05VSP 1 8VSP VCCSAP nominal voltage 1 05V 1 8V 9V min current OA OA OA max current 9 45A 2A 6A peak current 13 5A 4A 7 2A total regulation 1 05V45 1 8 V45 0 9 V45 ripple voltage 21mVp p max 36mVp p max 18 mVp p max Item nominal voltage min current max current peak current total regulation ripple voltage Item nominal voltage min current
49. specific power management supported by this notebook includes the CPU throttling monitor power management and the hard disk 2 5 4 1 CPU power management e ACPI mode The operating system detects when the system is idle and places the CPU in one of the 3 CPU low power states C1 C2 C3 up to C6 depending on how much latency it believes the system can afford The C1 state is simply the CPU halt instruction The C2 state is the CPU stop grant state The C8 state is the CPU stops clock state The CPU stays in this state until an interrupt occurs 2 5 4 2 Hard Disk The operating system uses the spin down timer of the hard drive to set time outs The BIOS time out of the hard disk must be disabled in ACPI mode The user can sets the hard disk spin down time out in the control panel power applet 2 5 4 3 Display Device The monitor can be turned off after a period of no activity based on the settings of the OS 2 5 4 4 System Wake Up Sources The table below lists the wake up events for all low power states required Internal Keyboard Ys No No No Internal pointing device No No No No ee fe de No LAN On board es AC mode only Yes AC mode only es RTC es AC mode only Yes AC mode only es Field Process required identifies that further process for the occurred events must be processed during wake up or resumes procedure 2 5 4 4 1 LAN LAN On board S3 Standby LAN is supported wake up from S3 w AC
50. speed up the EEPROM access Sharer ROM The EC BIOS EEPROM and SBIOS are all inside one SPI ROM chip 2 8 2USB Support This feature allows the use of a USB keyboard to access BIOS Setup and to be used in DOS without additional drivers USB floppy boot and Crisis Recovery from USB floppy is also supported The driver provides other USB devices support after loading the operating system 2 8 3 Flash utility one ROM file only The flash utility can be used to program both system and keyboard BIOS at the same time Before flash BIOS you must make sure that AC exist Or you will be forbidden to flash BIOS 2 8 4 Crisis Recovery This feature provides an opportunity for system that cannot boot up With a crisis floppy diskette the system can perform crisis recovery by using internal PS2 keyboard To perform crisis recovery using keyboard do the following Power off the system Plug in the USB floppy drive with crisis floppy diskette inserted Hold down Fn B keys Plug in AC adapter and make sure it is powered Power on the system from off state i e cold boot while holding down lt Fn B gt key After POST release lt Fn B gt key The system should boot from floppy and perform crisis recovery action 2 8 5 VGA Support This section describes the expected behavior when a video monitor is connected to the VGA port on the notebook The feature needs VGA driver support The BIOS will use both the RGB and pin 11 methods to determine the prese
51. ss 12 The power supply controls many functions and components To determine if the power supply is functioning properly start with Procedure 1 and continue with the other Procedures as instructed The flowchart in Figure 6 2 gives a summary of the process The procedures described in this section are Procedure 1 Power status check Procedure 2 Adaptor battery replacement Procedure 3 Power supply connection check Procedure 4 Diagnostic check Procedure 5 Internal connection check Procedure 1 Power Status Check The following LEDs indicate the power supply status Battery LED The power supply controller displays the power supply status through the Battery and the POWER LEDs as listed in the tables below Table 2 1 Battery LED Battery State LED colors Definition Charging Amber solid on Battery charging with AC blue solid on Battery fully charged by AC color off Battery abnormal stop charging with AC Bad cell Overheated Discharging Amber blinking Battery within low state 1 second The system is protected and cannot be re on 1second off powered on without the AC power connected Amber amp Blue Battery error blinking Flash 500ms on 500ms off KGA not in low or critical low state i discharging state Table 2 2 POWER LED Power supply status POWER LED System Power On Power button LED is White Solid on solid white Power LED is solid blue Blue Solid on System Suspended Wh
52. t block finds corrupted BIOS it prompts the end user to insert a diskette from which it loads several files that replace the corrupted BIOS on the Flash ROM with an uncorrupted one 2 4 Thermal management Please refer to Keyboard BIOS specification 2 5 Power Management for ACPI mode 2 5 1 Introduction The notebook supports ACPI The system will dynamically switch to ACPI mode for configuration and power management when an ACPI OS is loaded When ACPI is not loaded and enabled the power management function will be disabled 2 5 2 System Time outs If the system is running in ACPI mode system Time outs is handled by the operating system BIOS time outs are disabled System time outs are set using the control panel power applet 2 5 3 System Power Management The overall system can be in one of the system power states as described below ACPI mode Power Management Mech Off G3 All devices in the system are turned off ompletely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely orking GO SO Individual devices such as the CPU and hard disk may be power managed in this state S3 Sleeping State PU set power down GA Suspend New Card Suspend Audio Suspend Hard Disk Power Down ODD Power Down uper I O Power Down S4 Sleeping State ystem Saves all system states and data onto disk prior to power off the whole system 2 5 4 Device Power Management Under ACPI mode the device
53. th Procedure 1 and continue as instructed Procedure 1 CRT connection check Procedure 2 CRT set check Procedure 1 CRT connection check The CRT cable may be damaged or the connections may be loose Perform Check 1 Check 1 Make sure CRT cable is firmly plugged into both the CRT set and the CRT port of the computer If the cable is connected correctly go to Check 2 Check 2 Make sure the CRT port is firmly secured to the system board of the computer If the malfunction remains go to Check 3 Check 3 The CRT cable may be damaged Replace with a good cable If the malfunction remains go to Procedure 2 Procedure 2 CRT set check The CRT set may be faulty Perform Check 1 Check 1 Try using the set for CRT reception If it does not work the set may be damaged If the set does work perform Check 2 Check 2 Try connecting a different CRT to the computer If the replacement television works the original set may be damaged If the replacement set does not work the system board may be damaged HDMI troubleshooting PerformHDMIconnection check procedure 1 Does replace HDHI cable fuction property replace HDMI cable PerformHDMIset check Precedure 2 s HDMI fuctioning Ok s replace system board Figure 6 7 HDMI troubleshooting process Use different HDMI set 24 To determine if the computer s HDMI port is functioning properly perform the following pro
54. the functions of the CD control buttons If any errors occur while executing the diagnostic program go to Procedure 5 Procedure 5 Connection check and replacement check The DVD ROM drive or the CD RW DVD ROM drive connects to the system board The drive may be disconnected or the drive or system board may be damaged Replacement Procedures and perform the following checks Check 1 Make sure the drive is firmly connected to the system board If the connection is good and there is still an error go to Check 2 Check 2 The drive or drive cable may be defective or damaged Replacement Procedures If the drive is still not functioning properly perform Check 3 Check 3 The system board may be damaged Wireless LAN Troubleshooting START v Perform diagnostic test Procedure 1 v p Wireless LAN lt Was an wireless LAN problem delected No gt system is not faulty T Yes Perform connector and replacement check Procedure 2 v Replace wireless LAN antenna unit v Replace system board END Figure 6 11 Wireless LAN troubleshooting process 32 The wireless LAN antenna wire wireless LAN unit or system board may each be the source of a wireless LAN fault Any of these components may be damaged To determine if the computer s wireless LAN system is functioning properly perform the following procedures Figure 6 13 outlines the process Start with Procedure 1

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