Service Manual
Contents
1. 5 Heating Assembly with 9600680100RP 16 ONON ewe ne ere ee 9600383500RP 6 Light Holder Assembly 9600610100RP 17 3 Position Switch 9600383600RP 7 Removable Refill Container with Cap 0441440100RP 18 9600690100RP 8 Cap for Refill Container Mounting Hardware seul 9 TopCoverAssembly 9600670100RP 20 9600640100RP 10 Water Reservoir Sump 0441380100RP 21 Thermostat Assembly 9600620100RP 11 Fan 5300300100RP 22 Control 9600630100RP 12 Fan Housing Assembly 9600540100RP 23 Power Bole 9600590100RP 13 Fan 660080010085 4 IR Receiver WI 25 Light Bulbs 400 c IN 5 WIRING DIAGRAM ELEMENT THERMAL CUTOUT THERMOSTAT LINE IN TRANSFORMER NEUTRAL 2 1 T x 94 T 5 5 gt 1 TRANSFORMER fad a do OO POWER BOARD nw 14 POTENTOMETER Oe FAN MOTOR Wwww dimplex co2. 8 POWER BOARD REPLACEMENT 9 TRANSFORMER REPLACEMENT 9 IR SENSOR REPLACEMENT 9 POWER CORD REPLACEMENT 9 FAN ASSEMBLY REPLACEMENT MOTOR AND HOUSING 10 LIGHT ASSEMBLY 10 TROUBLESHOOTING GUIDE 2 11 Always use a qualified technician or service agency to repair this fireplace NOTE Procedures and techniques that are considered important enough to emphasize 4 CAUTION Procedures and techniques which if not carefully followed will result in damage to the equipment WARNING Procedures and techniques which if not carefully followed will expose the user to the risk of fire serious injury or death 2 www dimplex com OPERATION Figure 1 B A 1 NOTE When the engine is used an environment where background noise is very low it may be possible to hear a sound which is related to the operation of the flame effect This is normal and should not be a cause for con cern 1 NOTE Always ensure that the appliance is fixed to the wall in a level position The manual controls for the wall mount engine are located on the bottom of the unit Figure 1 A On Off Switch Supplies power to
3. NOTE Ensure that all of the components that contain water have been emptied before performing any maintenance 1 Carefully remove the rocks from the front tray 2 Remove the fireplace assembly from the wall by care fully lifting it upward releasing it from the flanges of the wall mounting bracket 3 Carefully set the unit upright on a flat working surface NOTE If necessary lay a protective barrier between the unit and your work surface i e cloth cardboard thick plastic to avoid scratching your work surface 4 Disassemble the sump components Figure 9 5 Remove the 3 screws that hold the cover onto the fan housing 6 Remove the fan motor out of the housing and discon nect the wiring connection located near the bottom of the housing 7 If replacing only the motor attach new motor and reas semble the remainder of the cassette in reverse order from the instructions above If replacing the housing remove the 3 screws attaching the base to the cassette Figure 6 8 Attach new fan housing base to the cassette 9 Transfer the filter from the old housing to the new hous ing 10 Reinstall the fan motor and reconnect the wire 11 Re assemble the remainder of the cassette in reverse order from the instructions above LIGHT ASSEMBLY REPLACEMENT Tools Required Phillips Head Screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and hea
4. Water in unit is too cold Allow water to warm to room temperature If using distilled or reverse osmosis water Add 1 8 tsp of table salt to water reservoir to intro unit will not produce a consistent mist duce electrolytes only repeat when mist is not being produced correctly Check that the fan is operating correctly E N fan assembly Ensure that the air filter is clean and Ensure that the air filter is clean and Cord is located over emitter on transducer Relocate cord so that mist is free to rise off of trans ducer Defective Transducer Replace Transducer The flame effect is too low Flame effect control knob is set too low Increase level of flame by turning Control knob C to Figure 2 the left slowly Figure 2 The flame effect has too much Flame effect setting is too high Turn the flame effect Control knob C to the right until smoke it is at minimum and slowly turn to the left about turn at a time Give the flame generator some time to adjust before increasing Figure 2 Mist is not coming out and the The cord from the power board is not Ensure that the cord is not pinched hr light by the transducer is Working Ensure that the cord is fully inserted into the connec NOLON tion on the power board PROBLEM SOLUTION Heater __ SO Refer to Operation Section Heater is not turning off Heater is not turning on Heater is turning off after a couple of minutes of op
5. vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Follow Component Access instructions before pro ceeding 2 Locate the potentiometer and disconnect the wiring connections noting their original locations Figure 8 NOTE A flat head screwdriver be used to gently pry between the end of the connector and the board to release the wires 3 Remove the screws securing the potentiometer to the chassis and gently lift the potentiometer off 4 Replace the control knob if required 5 Properly orient and install the new potentiometer and connect all of the wiring 6 Reassemble in the reverse order as above REMOTE RECEIVER REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating www dimplex com Figure 8 Heater Assembly IR Sensor Transformer Remote Receiver Power Thermostat Board On Off Lo Switch 3 Position Switch Potentiometer elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting a
6. as expected 5 Screw the cap back on do not overtighten 6 Return the refill container to the sump with the tank cap facing down and the flat side of the tank facing outward 7 Gently place the media tray and rock media back into position 8 Turn the On Off switch to the off position 1 Figure 1 If you do not intend on using the unit for longer than 2 weeks empty and drain the unit of water and dry all of the water containing components Replacing the Light bulbs If a large amount of the smoke appears grey or colourless it may be that one or more of the light bulbs have burnt out A CAUTION Allow at least twenty minutes for light bulbs to cool before touching bulbs to avoid accidental burning of skin 1 Leaving the flame effect on remove the rock media tray and water tank and lift out the top cover Figure 3 2 View the lamps from a distance in front of the fire and observe which lamp needs to be changed 3 the unit off and unplug the engine 4 Leave the appliance for 20 minutes to allow the lamps to cool down before removing them 5 Remove the water tank and sump Figure 4 by lifting upwards and placing to the side 6 Remove the defective bulb by gently lifting vertically and disengaging the pins from the lamp holder NOTE Replacement light bulbs can be obtained by contacting Dimplex Customer Service at 1 888 346 7539 7 Carefully insert the two pins of the new bulb into the two holes
7. battery cover open on the remote control Figure 10 2 Install two 1 5 Volt AAA battery in the battery holder 3 Close the battery cover Battery must be recycled or disposed of properly Check with your Local Authority or Retailer for recy cling advice in your area Figure 2 Cm Button N Standby Button gt 22 Heat 4 Button Battery Cover I MAINTENANCE WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire elec tric shock or damage to persons Filling the water tank When the water tank is empty the flame effect shuts off and you will hear 2 audible beeps follow these steps CAUTION Allow at least five minutes for components to cool before disassembling the unit to refill 1 the On Off switch to the off position 0 Figure 1 2 Gently remove the rock media and the media tray and place them carefully on the ground 3 Remove the refill container by lifting upwards and outwards 4 Refill the container with tap water NOTE Normal tap water can be used in the Optimyst as long as the tap water is not considered to be hard water In the event your tap water is hard you may use softened water or distilled water with 1 8 tsp of salt 0 5 mL added to the water reservoir The addition of additional salt should only be when you notice that the unit is not producing mist
8. in the lamp holder Push lamp firmly in place 8 Replace the top cover refill container media tray and media Cleaning It is recommended that all of the components that contain water are cleaned with soap and water on a biweekly ba sis brush has been included to assist in cleaning difficult items areas i e the transducer amp CAUTION Do not put plastic components in the dish washer Filter Cleaning The air filter can be removed and gently rinsed with water to clean and dried on a towel before reinstalling NOTE Replace the filter so that the course black filter is facing the front of the engine Surface Cleaning Use a warm damp cloth only to clean surfaces of the en gine Do not use abrasive cleaners NOTE If you need to move the unit ensure that all of the components that contain water have been emptied be fore relocating Figure 3 Figure 4 Sump 2 i 4 www dimplex com EXPLODED PARTS DIAGRAM REPLACEMENT PARTS 1 Remote 9600385600RP 14 lt 3800040100RP 2 Remote Control Receiver 9600580300RP 15 Power Cord 3 9600650100RP 0 9600385500RP 4 9600660100RP
9. the new power board and connect all of the wiring 5 Reassemble in the reverse order as above TRANSFORMER REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Follow Component Access instructions before pro ceeding 2 Locate the transformer and disconnect the wiring con nections noting their original locations Figure 8 NOTE A flat head screwdriver be used to gently pry between the end of the connector and the board to release the wires 3 Remove the screws securing the transformer to the chassis and gently lift the board off 4 Properly orient and install the new transformer and connect all of the wiring 5 Reassemble in the reverse order as above IR SENSOR REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Follow Component Access instructions before p
10. Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons Figure 7 1 Follow Component Access instructions before pro ceeding 2 Locate the On Off switch and disconnect the wiring connections noting their original locations Figure 8 NOTE A flat head screwdriver be used to gently pry between the end of the connector and the switch to release the wires 3 Depress the retainer clips on the rear of the switch and push the switch out through the opening 4 Properly orient and insert the new switch and connect all of the wiring 5 Reassemble in the reverse order as above 3 POSITION SWITCH REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Follow Component Access instructions before pro ceeding 2 Locate the 3 Position switch and disconnect the wiring connections noti
11. eration Heater emits an odor Heater fan turns on but heater lacks heat Heating element is glowing red Heater fan runs continuously Excessive noise with the heater on Improper operation Defective 3 position switch Defective thermostat Improper operation Loose wiring Defective heater assembly Defective 3 position switch Build up of dirt dust in heater assembly Defective Heater Assembly Normal Operation Defective heater assembly Improper operation Loose wiring Defective heater assembly Normal Operation Defective heater assembly Loose wiring Defective momentary switch Defective heater assembly Dirty heater assembly Ensure that exterior intake louvers and firebox cavity are free of dirt dust Replace Heater Assembly Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on The heater is burning off any dust accumulated during manufacturing or operation Small glowing sections of the element are considered normal If larger glowing sections are causing the heater to trip the thermal cutout unplug unit discontinue use and replace heater assembly Replace momentary switch Replace heater assembly Ensure that exterior intake louvers and firebox cavity are free of dirt dust Defective heater assembly Replace heater assembly l 12 www dimplex com
12. m HEATER ASSEMBLY REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Carefully remove the rocks from the front tray 2 Remove the fireplace assembly from the wall by care fully lifting it upward releasing it from the flanges of the wall mounting bracket 3 Carefully set the unit upright on a flat working surface NOTE If necessary lay a protective barrier between the unit and your work surface i e cloth cardboard thick plastic to avoid scratching your work surface 4 Remove the three screws along the back edge of the top of the unit and the two screws along the top of the side edge Figure 5 5 Gently remove the top panel laying it on the work sur face so that all of the components can easily be seen 6 Remove the 4 screws that secure the heater assembly to the back panel Figure 6 7 Disconnect the wiring connections noting their original locations NOTE A flat head screwdriver be used to gently pry between the end of the connector and the switch to release the wires 8 Transfer the mounting brackets from the old heater as sembly to the new heater assembly 9 Properly o
13. ng their original locations Figure 8 NOTE A flat head screwdriver be used to gently pry between the end of the connector and the switch to release the wires 3 Depress the retainer clips on the rear of the switch and push the switch out through the opening 4 Properly orient and insert the new switch and connect all of the wiring 5 Reassemble in the reverse order as above THERMOSTAT REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Follow Component Access instructions before pro ceeding 2 Locate the thermostat and disconnect the wiring con nections noting their original locations Figure 8 NOTE A flat head screwdriver can be used to gently pry between the end of the connector and the board to release the wires 3 Remove the screws securing the thermostat to the chassis and gently lift the thermostat off 4 Properly orient and install the new thermostat and con nect all of the wiring 5 Reassemble in the reverse order as above POTENTIOMETER REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser
14. ny maintenance to reduce the risk of electric shock or damage to persons 1 Follow Component Access instructions before pro ceeding 2 Locate the remote control receiver and disconnect the wiring connections noting their original locations Figure 8 NOTE A flat head screwdriver can be used to gently pry between the end of the connector and the board to release the wires 3 Remove the screws securing the remote receiver to the chassis and gently lift the receiver off 4 Properly orient and install the new remote control re ceiver and connect all of the wiring 5 Reassemble in the reverse order as above POWER BOARD REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Follow Component Access instructions before pro ceeding 2 Locate the power board and disconnect the wiring con nections noting their original locations Figure 8 NOTE A flat head screwdriver be used to gently pry between the end of the connector and the board to release the wires 3 Remove the screws securing the power board to the chassis and gently lift the board off 4 Properly orient and install
15. refilling tank When this procedure is complete the main lamps will illuminate but it will take 30 seconds before the flames return Resetting the Temperature Cutoff Switch Should the heater overheat an automatic cut out will turn the fireplace off and it will not come back on without being reset It can be reset by switching the On Off Switch to Off and waiting ten 10 minutes before switching the unit back on CAUTION If you need to continuously reset the heater unplug the unit and call Dimplex North America Limited at 1 888 346 7539 for technical support Please have your model and serial number ready when calling Remote Control The On Off Switch must be in the ON 1 position in order for the remote control to operate There are 3 buttons on the remote control Figure 2 NOTE To operate correctly the remote control must be pointed towards the heater outlet The remote control functions are as follows Press once to turn on Flame effect only This will be indicated by one beep Press once to turn on Full heat and Flame effect This will be indicated by two beeps Standby This will be indicated by one beep NOTE Once the mist has been activated the unit will have to be turned Off using either the momentary button on the unit or the Off button on the remote control then back on to return to Level 1 Logs and Light only operation Battery Replacement To replace the battery 1 Slide
16. rient and install the new assembly and con nect all of the wiring 10 Reassemble in the reverse order as above Figure 5 Top Panel Figure 6 COMPONENT ACCESS Tools Required Phillips Head Screwdriver WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Carefully remove the rocks from the front tray 2 Remove the fireplace assembly from the wall by care fully lifting it upward releasing it from the flanges of the wall mounting bracket 3 Carefully set the unit upright on a flat working surface NOTE If necessary lay a protective barrier between the unit and your work surface i e cloth cardboard thick plastic to avoid scratching your work surface 4 Remove the three screws along the back edge of the top of the unit and the two screws along the top of the side edge 5 Remove the remaining 4 along the front side edge of the unit on both sides and the three along either side of the middle back of the unit Figure 7 6 Lay the unit carefully down on the back surface 7 From this point the entire front sides and top can be lifted off of the back exposing all of the inner compo nents ON OFF SWITCH REPLACEMENT Tools Required
17. ro ceeding 2 Locate the IR sensor and disconnect the wiring con nection noting their original locations Figure 8 3 Properly orient and install the new IR sensor and con nect the wiring 4 Reassemble in the reverse order as above POWER CORD REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver Needle nose pliers WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage 9 Figure 9 to persons 1 Follow Component Access instructions before pro ceeding 2 Locate the power cord and disconnect the wiring con nections noting their original locations NOTE A flat head screwdriver can be used to gently pry between the end of the connector and the switch to release the wires 3 With needle nose pliers grasp the power cord strain relief grommet from inside the back of the bottom panel and push while twisting to remove 4 Install the new power 5 Reassemble in the reverse order as above FAN ASSEMBLY REPLACEMENT MOTOR AND HOUSING Tools Required Philips head screwdriver Flat Head Screwdriver WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons
18. the engine B Thermostat Control To adjust the temperature to your individual requirements turn the thermostat control backwards all the way to turn on the heater When the room reaches the desired tempera ture turn the thermostat knob forward until you hear a click Leave thermostat in this position to maintain the room tem perature at this setting For additional heat turn clockwise until you hear the click again and the heater will turn on C Mode Selector Switch Press once to turn on the flame effect This will be indicated by an audible beep Although the lights turn on immedi ately it will take 30 seconds before the flame effect starts e Press again to give flame effect and full heat This will be indicated by two beeps e Press again to return to flame effect only This will be indicated by one beep e Press to put fire in to standby mode This will be indicated by one beep D Flame Intensity Control Adjusts the intensity of the flame and smoke effect when the heater has been activated Turning the control knob towards you decreases the inten sity of the flame and smoke effect Turning the control knob away from you will increase the flame and smoke effect NOTE Give the flame generator some time to react to changes you may make on the flame control knob NOTE When the water tank is empty the unit will turn off after 30 seconds See instructions under Maintenance Section for
19. ting elements to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Carefully remove the rocks from the front tray 2 Remove the fireplace assembly from the wall by care fully lifting it upward releasing it from the flanges of the wall mounting bracket 3 Carefully set the unit upright on a flat working surface NOTE If necessary lay a protective barrier between the unit and your work surface i e cloth cardboard thick plastic to avoid scratching your work surface 4 Disassemble the sump components Figure 9 5 Lay the unit carefully down on the back surface 6 Remove the light bulbs and place in a safe location 7 Remove the two screws securing the light assembly and housing bracket to the bottom panel 8 Lift the assembly out and disconnect the wiring connec tions noting their original locations 9 Remove the light assembly from the housing bracket 10 Properly orient and install the new light assembly and connect all of the wiring 11 Reassemble in the reverse order as above 10 www dimplex com TROUBLESHOOTING GUIDE PROBLEM CAUSE SOLUTION Circuit breaker trips or fuse Short in unit wiring blows when unit is turned on Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse Plug unit into another ou
20. tlet or install unit on a dedicated 15 amp circuit Lights dim in room while the unit Unit is drawing close to circuit current Move the unit to another outlet or install unit on a dedi is on rating cated 15 amp circuit Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when the heater is on Defective power cord Defective power cord cord Replace power cord if cord gets hot to the touch power Replace power cord if cord gets hot to the touch if cord gets hot to the touch Unpleasant smell when unit is Dirty or stale water Clean the unit as described under maintenance used Appearance Fireplace does not turn on Improper operation Refer to Operation Section Manually No incoming voltage from the electrical Check Fuse Breaker Panel wall socket Defective 3 Position Switch Replace 3 Position switch Fireplace does not turn on with Improper operation Refer to Operation Section the Remote Control The batteries in the remote control are Install new battery into the remote control dead Defective remote control Replace Remote Control Defective remote control receiver Replace remote control receive Defective IR sensor Replace IR sensor The flame effect will not start Switch is in the ON 1 position but Press Switch B once for flame effect Figure 2 mode Switch B has not been pressed Figure 2 Low water level Check the water tank is full and there is water in the sump
21. xX Dimplex Better solutions through innovation Service Manual Model Number DWOP20R UL Part Number 6909030100 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop erty damage REV PCN DATE Dimplex North America Limited 1367 Industrial Road e Cambridge ON Canada N1R 7G8 00 1 NOV 13 1 888 346 7539 e www dimplex com In keeping with our policy of continuous product development we reserve the right to make changes without notice 2013 Dimplex North America Limited 7400760100200 TABLE OF CONTENTS OPERATION 2 3 MAINTENANCE ca seb tcccectudes 4 EXPLODED PARTS 5 REPLACEMENT PARTS 2502602586650 5 WIRING DIAGRAM 6 HEATER ASSEMBLY 7 COMPONENT See eed 7 ON OFF SWITCH 7 3 POSITION SWITCH REPLACEMENT ceo 2002552 cee dads 8 THERMOSTAT 222 2 2 442 254 22 8 POTENTIOMETER 8 REMOTE RECEIVER
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