2010 SERVICE TRAINING
Contents
1. EE 11 EverFlo UltraFill and Compressed Safety service and repair 12 EverGo service and repair 13 M Series and SleepEasy service repair 14 Legacy CPAP and BiPAP service and repair course 15 Philips Respironics REMstar and Bi Level service and repair course 16 T lodgy Service and Tepall COH SO csset Be bet o Ea eb ERE RN Roe RR Ag Rue 17 omartMonitor service and repair course 18 Computer based service training 19 PLV service and repair course special request 20 TANINO IN 21 Welcome to Philips Respironics Home Healthcare Solutions Philips Home Healthcare Solutions a global leader in the sleep respiratory and monitoring markets is passionate about improving the quality of people s lives with solutions that are designed around the needs of our customers and their patients For us innovation is driven by gaining insight into the needs of the people who use our products Building on our core strengths we provide effective and intuitive solutions in the areas of e Sleep manageme2. 600 525 early registration Fee includes e All instruction and work materials e Daily lunches and coffee breaks Course locations e Murrysville Pa e Kennesaw Pa 2010 course schedule part number e March 24 Training 301 e June 18 Training 302 Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 SmartMonitor service and repair course The standard program for the SmartMonitor service and repair course 1 one full day of intensive training Products covered in training e Smart Monitor 2 e Smart Monitor 2 PS e Smart Monitor 2 PS Light Class size 12 students Training class agenda e Basic operation and manipulation Theory of operation ooftware downloads ooftware updates Troubleshooting Hardware removal and replacement Performance testing mmm x 22 pw VSS 18 Cost 150 REMstar Training 027 150 Millennium Training 001 200 EverFlo Training 165 Fee includes e Acertificate of completion after successfully completing the course e he ability to use the course as many times as needed Course locations Anywhere with computer access Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 Computer based service training To order any of the computer based training CBT courses contac
3. Fee includes e All instruction and work materials e Daily lunches and coffee breaks Course locations e Murrysville Pa e Kennesaw Pa e Atlanta Ga 2010 course schedule March 22 23 April 20 22 May 18 20 June 15 17 July 20 22 August 24 26 September 14 16 October 19 21 November 16 18 Part numbers e Trilogy 101 2 day training e Trilogy 201 3 day training e Trilogy 301 1 day training Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 Trilogy service and repair course The Trilogy Service and Repair Course has three tiers We offer a one day class that includes training for the Trilogy ventilator We offer a two day class that includes training for the Trilogy 100 and Trilogy 200 ventilators Lastly we offer a three day class that covers all three ventilators Note For Trilogy Training the Trilogy Service Training Class Application must be completed and accepted by Philips Respironics before the training class order will be processed Products covered in training e Trilogy 100 e Trilogy 200 e Trilogy O2 Class size 4 students Training class agenda e Basic operation and manipulation Theory of operation ooftware downloads Software updates Test equipment requirements and setup Error code review Troubleshooting Hardware removal and replacement Performance testing 17 Cost
4. fete Om x 2 7 Wad dr Foin e RESPIRONICS Io reas meio Repent ear Date tnd Date Schedule Detailed Report Add 9 Conte Search 9 Let Me Patent Eos Date lest Type Date Fi Phone UNO Wet Mo Lau Vix m 1 Rao Rave Service training catalog 2010 PHILIPS eae Publication information The information in this publication covers Philips Respironics training courses at the time of this publication We reserve the right to make changes to these classes and schedules at anytime Training catalog contents Philips Respironics training and development 4 Meet the training Teal sss io e Dir Dux On Cat EO a EOM D T TT 6 misisse 6 7 COURSE S Cle CURING 7 DONC e T 7 PIPOOM IATORMAU ON 7 mies edens MO NT TTE 7 TRAINS OU AU OM suspen ial Bron ru Sodio a E ev t 7 8 CONE KUS OUL ONIN 8 TAMING GOUNS CS ETT TET TUER 9 11 Kennesaw
5. e Daily lunches and coffee breaks Course locations Conference room in the Houston Texas area Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 PLV service and repair course special request The standard program for the PLV service and repair course is one full day and one half day of intensive training This training is not part of the 2010 training schedule and must be requested through the Philips Respironics Service Marketing Department We require 30 days of advance notice for PLV training to ensure trainer and facility availability Products covered in training e PLV 100 e PLV 102 e PLV 102b Training class agenda e Basic operation and manipulation Theory of operation Troubleshooting Hardware removal and replacement Performance testing A m 3 A i N OXYGEN POWER P rem 9 5 e dumm J i LI E eme UP Qo HE OL ee Pe EM wi 20 Training in Your Area On Site training programs are available What is on site training On site training is when we come to you Let us provide a training program in your area What products are offered on site All of the training platforms listed in this brochure are available as an On Sit
6. Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 M Series and SleepEasy service repair course The standard program for the M Series and SleepEasy service repair course is one full day of intensive training Products covered in training SleepEasy REMstar M Series REMstar Plus M Series REMstar Pro M Series REMstar Auto M Series BIPAP Plus M Series Auto M Series M Series Heated Humidifier REMstar Auto with A Flex M Series Class size 12 students Training class agenda Service manual and field communication review Physical description of devices Repair and replacement procedures System setup procedures Test equipment overview Testing procedures 14 Cost 400 325 early registration Fee includes e All instruction and work materials e Daily lunches and coffee breaks Course locations e Murrysville Pa e Kennesaw Pa 2010 course schedule part number e March 19 Training 300 e June 25 Training 307 Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 Legacy CPAP and service amp repair course The standard program for the Legacy CPAP and BiPAP service and repair course is one full day of intensive training Products covered in training e BiPAP Pro 2 BiPAP Plus BiPAP Auto BIPAP S T BiPAP Aut
7. ate University Jerry Hammack Jerry is responsible for creating new product service testing procedures training module creation and writing technical service documentation for the Monitoring Diagnostics and Trilogy Product lines He has been with the Service Marketing Group for five years and Philips Respironics for 13 years with jobs with New Ventures Engineering Sustaining Engineering and Service Jerry holds a bachelor degree in Information Technology and has over 23 years in the technical field Scot Waugaman scot has been a valued member of Philips Respironics for three years Scot has responsibility for creating new product service testing procedures training module creation and writing technical service documentation for the Oxygen Product Line He holds a degree in digital and analog electronics and has over 20 years experience in technical fields Enrollment Class size is limited and is offered on a first registered first attend basis confirmation email or fax and directions to the training location will be sent to the student within three days after receipt of payment If a class is full we will contact the enrollee with standby or alternate class date information Registration To order any of the service training programs contact Philips Respironics Customer Service at 1 800 345 6443 For Trilogy training the Trilogy Service Training Class Application must be completed and accepted by Philips Respironics befo
8. e training What are the benefits of on site training Convenient and Economical for large training groups When is on site training available Training is contingent upon instructor availability What is included in on site training The terms and conditions of on site training will be determined by the Service Marketing department and Regional Sales Manager What is the cost of on site training One day of on site training 2 000 plus the cost of one seat for requested training platform Two days of on site training 3 000 plus the cost of one seat for requested training platform s Three days of on site training 4 000 plus the cost of one seat for requested training platform s Who do contact to schedule on site training Philips Respironics Attn Service Marketing Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 21 Philips Healthcare is part of Royal Philips Electronics How to reach us www philips com healthcare healthcare philips com fax 31 40 27 64 887 Asia 852 2821 5888 Europe Middle East Africa 49 7031 463 2254 Latin America 55 11 2125 0744 North America 1 425 487 7000 800 285 5585 toll free US only Philips Respironics 1010 Murry Ridge Lane Murrysville PA 15668 Customer Service 1 724 387 4000 800 345 6443 toll free US only Respironics Asia Pacific 65 6882 5282 Respironics Australia 61 2 9666 4444 R
9. espironics Deutschland 49 8152 93 06 0 Respironics Europe Middle East Africa 33 1 47 52 30 00 Respironics France 33 2 51 89 36 00 Respironics Italy 39 039 203 1 Respironics Sweden 46 8 120 45 900 Respironics Switzerland 41 6 27 45 17 50 Respironics United Kingdom 44 800 1300 845 www philips com respironics Respironics Respironics and the names of Respironics products contained herein are trademarks of Respironics Inc and its affiliates 2010 Koninklijke Philips Electronics N V PH Li PS All rights are reserved Philips Healthcare reserves the right to make changes in specifications and or to discontinue any product at any time without notice or obligation and will not be liable for any consequences resulting from the use of this publication CAUTION US federal law restricts these devices to sale by or on the order of a physician BM 3 11 2010 MCI 4103411
10. lennium Computer Based Service Training 001 150 00 At your own pace Training Tan Computer Based Service Training 165 200 00 At your own pace Io For Trilogy Training the Trilogy Service Training Class Application must be completed and accepted by Philips Respironics If you attempt to place an order for the Trilogy Training without first submitting an application the order will not go through For the Trilogy Service Training Class Application click here Return the Trilogy Service Training Class Application to the attention of Service Marketing via Fax 724 755 8230 Email service operations respironics com Mail to Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 All other trainings can be ordered directly through Customer Service 10 Murrysville Pa map oy i 51 Lbs 9 f Liverpool BAEZA V EH rud J pm Franklin 168 berland Ex i Tig ha rr okee St Cher Jiles Aid Nw Oky d wy MW Pine Min Due West gt Ford City 1 y EN p Saxonburg QU a 228 X an 1 rt at rona Hel ghts id 156 56 SLT a I or i X Jii i 2 Derry WAS H I N GIT ON CHEROKEE COBB gt a E Jamers
11. m EverFlo model differences Control panel LED indicator definitions Component identification and description e Component removal and replacement e Testing procedures 12 Cost 500 425 early registration Fee Includes e All instruction and work materials e Daily lunches and coffee breaks Course locations e Murrysville Pa e Atlanta Ga 2010 course schedule part number e June 22 Training 304 e November 18 Training 312 Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 EverGo service and repair course The standard program for the EverGo service and repair course 1 one full day of intensive training Upon successful completion of this training course you will be able to repair EverGo devices with serial numbers greater than 109500 Products covered in training e EverGo Portable Oxygen Concentrator Class size 12 students Training class topics e Warranty statement EverGo serial number cuts Specifications Pneumatic diagram Component identification and description Component removal and replacement Testing procedures 13 Cost 400 325 early registration Fee includes e All instruction and work materials e Daily lunches and coffee breaks Course locations e Murrysville Pa e Kennesaw Pa 2010 course schedule part number e March 18 Training 299 e June 24 Training 306
12. nt e home respiratory management e home monitoring and e respiratory drug delivery For over 30 years we have delivered solutions and technologies that are focused on people and the issues they face Our tradition of people focused innovation throughout the care cycle combined with our ability to anticipate market needs has made Philips Home Healthcare Solutions a name acknowledged worldwide as a principal innovator in the markets that we serve Philips Respironics training and development Philips Respironics provides service training for homecare and hospital service technicians These training programs are taught by certified Philips Respironics Service Specialists and are designed to e Provide technicians with hands on training in a conducive learning environment e Instruct service technicians to properly repair test and maintain Philips Respironics devices and equipment e each troubleshooting techniques e Familiarize technicians with Philips Respironics service documentation e Provide training certification upon successful completion of the program Meet the training team David Smith David has been a member of Philips Respironics for 11 years He spent the first five years of his career with Philips Respironics as a Senior Service Technician before transitioning into the role of Technical Specialist supporting Sleep Therapy devices He holds an associate degree in Biomedical Engineering Technology from Penn St
13. oSV with Smartcard BiPAP AVAPS REMstar Heated Humidifier REMstar Auto with C Flex REMstar Pro 2 with C Flex Auto SV Advanced OmniLab Advanced Class size 12 students Training class agenda e Service manual and field communication review Physical description of devices Repair and replacement procedures oystem setup procedures Test equipment overview Testing procedures 15 Cost 400 325 early registration Fee includes e All instruction and work materials e Daily lunches and coffee breaks Course locations e Murrysville Pa e Atlanta Ga 2010 course schedule part number e June 23 Training 305 e November 16 Training 310 Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 Philips Respironics REMstar and Bi Level service and repair course The standard program for the Philips Respironics REMstar and Bi Level service and repair course is one full day of intensive training Products covered in training e All products in the Philips Respironics REMstar and Bi Level platform Class size 12 students Training class agenda e Service manual and field communication review Physical description of devices Repair and replacement procedures System setup procedures Test equipment overview Testing procedures 16 Cost 1 200 3 day training 800 2 day training 450 1 day training
14. on Rd Sweat Miri a Aue sea Trickum Blackw ells o Piedmont Ad Sandy Plains Moo Blackiack Min Kennesaw Mtn tennesaw ai 75 ae read Mes itle Kennesaw Mtr om adi A SE 11 Cost 500 425 early registration Fee includes e All instruction and work materials e Daily lunches and coffee breaks Course locations e Murrysville Pa e Kennesaw Pa e Atlanta Ga 2010 course schedule part number e March 17 Training 297 e June 21 Training 303 e November 17 Training 31 1 Mailing address Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Phone 724 755 8220 Fax 724 755 8230 EverFlo UltraFill and Compressed Safety service and repair course The standard program for the EverFlo UltraFill and Compressed O Safety service and repair course is one full day of intensive training Products covered in training e EverFlo e EverFlo Q e EverFlo Transfill e UltraFill e Millennium Transfill Class size 12 students Training class topics e Warranty statement oystem specifications Theory of operation Pneumatic diagram Control panel indicators and definitions O clean procedures and precautions Component removal and replacement Testing EverFlo to EverFlo Transfill upgrade procedures Millennium to Millennium Transfill upgrade procedures flow diagra
15. raining 303 500 00 1 day June 21 O Safety EverGo Service Murrysville Pa Training 304 500 00 1 da June 22 Philips Respironics REMstar and Bi Murrysville Pa Training 305 400 00 1 day June 23 Level Service Course Title Location Cost Course length 2010 dates Trilogy 100 and 200 Service Murrysville Pa May 20 June 17 July 22 Trilogy O2 Service Murrysville Pa Aug 26 Sept 16 Oct 21 April 20 22 May 18 20 June 15 17 July 20 22 Aug 24 26 Trilogy 100 Trilogy 200 and Trilogy Training Murrysville Pa April 22 M Series and SleepEasy Service Murrysville Pa Training 306 400 00 1 day Legacy CPAP and BiPAP Service Murrysville Pa Training 307 400 00 1 day Philips Respironics REMstar and Bi Atlanta Ga Laval Service Medtrade Training 310 400 00 1 day Nov 16 Trilogy 100 Trilogy 200 and Trilogy Atlanta Ga S Nov 16 18 Training Medtrade Trilogy 201 1 200 00 3 days Ov Atlanta Ga l Nov 16 17 Trilogy 100 and 200 Service Medtrade Trilogy 101 800 00 2 days Training courses continued COURSE TITLE LOCATION PART NUMBER COST COURSE LENGTH 2010 DATES Trilogy O2 Service Em Trilogy 301 450 00 EverFlo UltraFill E EM Service Atlanta GA Training 312 500 00 1 da Nov 18 Serial number 109500 and above Meatrade ining s T Computer Based Service Training 027 150 00 At your own pace raining Mil
16. re the training class order will be processed To obtain a copy of the Trilogy Service Training Class Application click here Return the Trilogy Service Training Class Application to the attention of Service Marketing via Fax 724 755 8230 Email service operations respironics com Mail to Philips Respironics Buncher Commerce Park 203 Avenue B Youngwood PA 15697 Early registration prices apply when registration occurs 15 or more days prior to the scheduled class For other questions regarding service training contact Philips Respironics service Marketing group at Philips Respironics Service Marketing Group Buncher Commerce Park 203 Avenue B Youngwood PA 15697 1707 Phone 724 755 8220 e mail service operations respironics com Payment Payment is required in advance of the training course If payment has not been made prior to the start of the class the student s will not be admitted Course scheduling Courses begin at 8 a m and end at 5 p m Your travel arrangements should be made to accommodate this schedule Cancellation policy We reserve the right to cancel a class up to 15 days prior to the scheduled class start date Airport Information For Pennsylvania Training we recommend using Pittsburgh International Airport approximately 50 minutes from training location For Georgia Training we recommend using Hartsfield Jackson Atlanta International Airport approximately 45 minutes from training location Ho
17. t Customer Service at 1 800 345 6443 Once the order is entered by Customer Service your login and password will be emailed to you within 24 business hours The CBT will take the user through sections of instructions and will require the user to take and pass a quiz at the end of each section At the end of the CBT a final test will be given After all quizzes and tests are passed the registered user will receive a certificate of completion The on line computer based service training covers the following Product overview and specifications Theory of operation Product components Operation Maintenance Troubleshooting Repair and replacement procedures System requirements To take the online training your computer must have the following e Broadband Connection at least 256 kb second DSL cable corporate LAN etc e Screen Resolution of 1024 x 768 e Microsoft Windows 98 2000 ME XP PC Pentium processor 233 MHz 64 MB RAM e Internet Explorer version 5 0 or newer e Macromedia Flash Player version 6 or newer free download from http www macromedia com e Windows Media Player version 7 or newer Products covered in REMstar training HEMstar Plus with C Flex e REMstar C Flex e REMstar Pro with C Flex Products covered in Millennium training e All Millennium concentrators Products covered in EverFlo training e All EverFlo concentrators 19 Cost 900 Fee includes e All instruction and work materials
18. tel information otudents are responsible for making hotel accommodations Hotels require a major credit card to guarantee room availability For your convenience the location maps listed below detail the hotels surrounding the training facility Transportation otudents are responsible for transportation to and from the training facility Training materials Students attending our classes will borrow the trainer s manuals and reference materials at the site of the training Training manuals and reference materials will be shipped to the customer s location on the day of the training and will be available for use upon return This eliminates the need to transport materials from the training location back to the customer s site Check us out online Visit our web page to learn more about Philips Respironics products and services Our Internet address is www philips com send email service training questions to service operations respironics com or call 724 755 8220 Training courses course descriptions for early registration fees and class size Part number and Compressed Training 297 500 00 TN April 20 21 May 18 19 June 15 16 Trilogy 101 800 00 2 days Trilogy 301 450 00 1 day Trilogy 201 1 200 00 3 days Sept 14 16 Oct 19 21 July 20 21 SmartMonitor Service Murrysville Pa Training 302 600 00 1 day Aug 24 25 Sept 14 15 Oct 19 20 FverFlo UltraFill and Compressed Murrysville Pa T
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