Agility Fair Wear & Tear Guide
Contents
1. A Mercedes Benz Mercedes Benz Financial Services Hong Kong Ltd A Daimler Company Mercedes Benz Financial Fair Wear and Tear Guide Mercedes Benz Financial Ss Agility ye Mercedes Benz Financial Services Hong Kong Ltd 59 Floor Central Plaza 18 Harbour Road Wanchai Hong Kong Phone 852 2594 8780 Fax 852 2594 8784 B Mercedes Benz are registered trademarks of Daimler AG Stuttgart Germany www mbfs com hk When it s time to return your Mercedes Benz We certainly don t want you to be caught unaware when you return your Mercedes Benz so please read this guide It outlines our vehicle return standards and what we consider acceptable and unacceptable damage It can help you to avoid any unnecessary charges When it s time to return your Mercedes Benz it s given a full inspection to determine its condition based on the points within this guide However you can carry out your own checks first Unacceptable damage and what it could cost you Unfortunately if you return your Mercedes Benz with any unacceptable damage we ll have to invoice you for the cost of repairs It is therefore important that you read the following section entitled Fair Wear and Tear You ll learn what damage is acceptable and what s not Then consider whether you should fix any problems at an authorised repairer before you return your car doing so could help you avoid unnecessary charges After a full inspect2. a No outstanding traffic violation fines or tickets attached to the Vehicle b Annual vehicle check has not expired c No mileage in excess of the maximum mileage stated in the Agility Contract otherwise excess mileage charges will be applied Hirer has a valid motor vehicle license Valid insurance policy and compulsory insurance mark Complete maintenance record according to Mercedes Benz AMG maintenance cycle All services and repairs to the Vehicle must have been conducted by an authorised Mercedes Benz Hong Kong Ltd dealer Any repair performed on the Vehicle which is not conducted by an authorised Mercedes Benz dealer will not be recognised h Vehicle must be returned with full set of keys including spare keys if any provided Any Vehicle returned without such keys will incur a charge for the cost of a replacement key s depending on vehicle model and options i Vehicle must be returned with all accessories as originally supplied including but not limited to owner s manual service manual navigation DVD j Vehicle must have a full tool kit as originally supplied including but not limited to spare tire space saver k Vehicle must be returned with all other removable parts including but not limited to headrests remote controllers headsets floor mats ash trays lighters First Aid kit All vehicle fixtures must be in their original state upon Vehicle return and no Vehicle modifications are allowed m Vehi
3. e Headlamp lenses with minor chips which do not detract from the overall appearance of the Vehicle or affect the efficiency of the lamp Chargeable e Scratches and cracks in glass or stone chips which will need to be repaired e Cracks or damage to the windscreen which require complete replacement or if relatively minor repaired using resin impregnation Chips greater than 2mm 3 or more chips on any one windscreen Windshields or windows that are not provided or repaired by an Mercedes Benz authorised dealer Any lighting which is not working or holes and cracks in glass and lamp plastic lids Bumpers and Body Moldings Acceptable e Scratches up to 50mm provided they do not damage the base coat e Marks that are removable by polishing Chargeable e Discolored loose cracked distorted gouged or split bumpers and moldings that require replacement plastic welding or painting e Dented bumpers and or any dents penetrating through to the base material where painted e Scratches longer than 50mm Interior Acceptable e Normal wear and tear to carpets trim upholstery e Seat cover trim repairs performed by an authorised Mercedes Benz Hong Kong Ltd Dealer Chargeable e Burns to trim seat covers headlining and floor coverings requiring repair Deformed seat shapes Stains or discoloration of a permanent nature including but not limited to visible ink stains Tears cuts rips and holes through seat covers h
4. cle together with all its parts must be returned in normal working condition and undamaged c Oo a 2 Structural Damage If the Vehicle was involved in an accident the Vehicle must be repaired without any structural damage For example no changes in the Vehicle s width and or length no damage to structural components such as front side aprons side rails front frame rails rear frame rails door posts center pillars shock towers quarter panels roof panel floor sections The Vehicle must be returned without any history of structural damage 3 Body and Paint Acceptable e Minor body dents are acceptable under the following conditions for vehicles up to 2 years old dents less than 10mm in diameter with a maximum 1 dent per panel maximum of 2 dents per vehicle for vehicles more than 2 years old dents less than 10mm in diameter with a maximum 2 dent per panel maximum of 4 dents per vehicle The Owner is entitled to charge the Hirer the cost of repair the Vehicle in order for it to reach the normal status of wear and tear The charge is calculated based on the cost of Zung Fu Company Limited repairing the Vehicle as authorised by the Owner and the charge report will be issued by an independent third party B Mercedes Benz are registered trademarks of Daimler AG Stuttgart Germany e Light surface scratches not through the top coat which can be removed by polishing touch up e Any chipping of paintwork t
5. eadlining and floor covering Broken or damaged interior moldings trim pads instrument panel sun visor or headlining B Mercedes Benz are registered trademarks of Daimler AG Stuttgart Germany e Holes resulting from the removal of aftermarket accessory equipment 7 Tires and Wheels Acceptable e Scuffed sidewalls which can be cleaned e Minor scuffing or damage less than 25mm to the vehicle alloy or steel rim edge or wheel face e Minimum remaining tread of 1 6mm across 75 of the tire Chargeable Any non matching tires Tires showing uneven wear indicating steering damage including but not limited to tire tread feathering Any gouge crack cut torn or plugged tire side wall Less than 1 6mm tread depth across 25 of the tire including but not limited to spare Cracked or distorted wheel trims Scuff chips and scratches exceeding 25mm Damage and scratches exceeding 25mm on wheel surface or wheel rim Underside of vehicle Acceptable e Minor dents up to 50mm as long as they do not damage the base paint Chargeable e Dents or scratches which have penetrated the base paint gt Oil Leaks Acceptable e Some minor oil misting or dampness around seals or gaskets provided oil drips are not present Chargeable Any serious oil leakage which could have been rectified at the earliest opportunity 10 Luggage Area Acceptable e Surface marks and light blemishes Chargeable e Floor coverings and
6. hat does not penetrate the vehicle base coat nor show signs of corrosion e Any previous repair is up to an acceptable standard and all such repairs were conducted by an authorised Mercedes Benz Hong Kong Ltd Dealer Chargeable e Any dents larger than 10mm e The following are chargeable under the following conditions for vehicles up to 2 years old more than 2 dents which are less than 10mm or more than one dent on any one panel for vehicles more than 2 years old more than 4 dents which are less than 10mm or more than 2 dents on any one panel Any chipping and scratching of paintwork that has penetrated the base coat Any corrosion of any kind which cannot be polished out Dents on swage lines or folder edges Dents on high profile panels i e bonnets wheel arches etc There should not be any touch ups done previously Evidence of poor color match ripples preparation marks visible overspray masking lines or excess dirt in paint is not allowed Excess paint chips which detract from the overall appearance of the Vehicle e Body panel alignment which is not consistent with the manufacturer s finish Damaged antennas e Any missing caps or covers on the bodywork including but not limited to petrol cap cover Mercedes Benz Star logo model badge 4 Glass Acceptable e Chips on windscreen must be less than 2mm provided they do not obscure the driver s line of vision with a maximum of 3 chips per windscreen
7. ion you will be sent an invoice for the cost of any necessary repairs Please note that anything mentioned in the Chargeable section of the following pages will be charged for A Mercedes Benz are registered trademarks of Daimler AG Stuttgart Germany Fair Wear and Tear This section applies when the hirer the Hirer returns the financed vehicle Vehicle to Mercedes Benz Financial Services Hong Kong Ltd the Owner in accordance with Clause 13 1 a or trades in the Vehicle for a new vehicle in accordance with 13 1 c of the Agility Agreement entered into between the Owner and the Hirer Agreement In accordance with Clause 13 1 a or Clause 13 1 c of the Agreement if the Hirer wishes to return the Vehicle or trade in the Vehicle for a new vehicle the Hirer is obliged to return the Vehicle to the Owner at the designated place for an inspection usually carried out by the Owner s exclusive dealer The returned Vehicle must be in good condition and must not exceed the normal wear and tear standard set out below If the Vehicle does not satisfy the return conditions the Owner is entitled i to charge fees repair costs and excess mileage charges calculated in accordance with this Fair Wear and Tear Guide and or ii not to accept the return or trade in of the Vehicle 1 General conditions Before returning the Vehicle the Hirer is obliged to check and ensure the following requirements are met
8. pending on the vehicle model Other chargeable wear amp tear The charge is calculated based on the cost of Zung Fu Company Limited repairing the Vehicle as authorised by the Owner and the charge report will be issued by an independent third party Circumstances where return trade in will not be accepted If the Vehicle is seriously damaged including but not limited to serious structural damage or structural damage history wading damage or wading history change of odometer number modification of the Vehicle any engine oil leakage and significant damage or distortion to chassis components affecting the Vehicle s structural integrity or warranty no return or trade in of the Vehicle will be accepted In such a case the Hirer must pay all outstanding rentals and final payment to purchase the Vehicle in accordance with the Agreement A Mercedes Benz are registered trademarks of Daimler AG Stuttgart Germany
9. surrounding trim panels should not be torn or split e Torn rubber in interior door seals and paint scratched down to the bare metal 11 Rubber Seals Acceptable e Normal wear resulting in a minimal amount of minor damage and splits to rubber door and other seals Chargeable e The damage and crack of the door rubber seal and other sealed parts which is out of the range of normal usage the displacement of the sealed parts and the falling in or cracking of sealed parts B Mercedes Benz are registered trademarks of Daimler AG Stuttgart Germany Table of fees costs and charges If the Vehicle does not satisfy the return conditions set out above the Hirer shall be obliged to pay the following fees costs and charges to the Owner Chargeable Wear amp Tear Cost Full set of keys replacement keys Per Key HKD 3 200 4 000 Dependent on model and options Excess Mileage HKD 3 per excess km Vehicle is not maintained and inspected in Per Missed Maintenance Check HKD 3 500 accordance with the Mercedes Benz AMG Smart 5 500 repair and maintenance cycles Dependent on selected service package Missing parts owner s manual service manual from Per Spare Tire HKD 5 000 9 000 vehicle Owner is entitled to charge fees in Per Owner s Manual HKD 250 800 accordance with the cost of buying original parts Per Service Manual HKD 250 800 and re applying the appropriate documents Dependent on model and options de
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