Fair Wear & Tear Guide.
Contents
1. Dents greater than 20mm diameter or paint e surface penetration e Dents less than 20mm diameter no paint surface M penetration and no more than 2 per panel e Hail damage buckling distortion missing badges No e Minor stone chipping on bonnet lower doors Ves wheel guards e Prominent areas of major stone chipping No e Un repaired or poorly repaired aerial holes No or aerial must be left in place e Damage caused to the vehicle due to the No attachment or removal of decals stickers e Damage to paintwork from bird and bat droppings No Mouldings Grille Bumpers Mudflaps e Minor parking damage scuffing light scratches Yes e Medium damage divots gouging minor No dents cracks e Major damage rips major dents distortions holes No e Missing moulds grilles bumpers or mudflaps No originally fitted to the vehicles Underbody e Minor dents and deformations Yes e Major impact damage No e Exhaust leaks which are the result of visible No damage to the exhaust system Mechanical Condition e Failure to service and maintain the vehicle as per the manufacturer s recommendations resulting in premature component or assembly failure No e g engine seizure metal to metal brakes transmission failure Fair Wear amp Tear Guide Vehicle return exchange checklist E We ve compiled a checklist to help ensure that the return and or exchange of your vehicle goes as smoothly as possible Please ensure that you ha2. the return of vehicles in the following circumstances E The original wheels and or summer tyres are missing The AUSTRALIAN FLEET LESSORS ASSOCIATION AFLA AFLA ABN 78 059 998 533 GPO Box 1595 Sydney NSW 2001 Phone 02 9232 1238 is the association of the fleet leasing industry in Australia This Guide is published containing information of Association Members and Fleet lessors in Australia as a statement of the interpretation of Fair Wear amp Tear in motor vehicle leasing arrangements The parties may agree to be bound by this Guide unless other arrangements are made Nothing in this Guide is intended to limit the right of any party to leasing arrangements to adapt modify or vary their responsibilities or rights in respect of Fair Wear amp Tear by agreement Australian Fleet Lessors Association Inc 2005 Page 7
3. Fair Wear amp Tear Guide Company Alphabet A division of BMW Australia Finance Ltd A B N 78 007 101 715 Australian Credit Licence Number 392387 Postal address P O Box 611 Mulgrave 3170 Victoria Australia Office address 783 Springvale Road Mulgrave 3170 Victoria Australia Phone 1800 220 580 Fax 61 3 9561 1876 E mail info alphabetfleet com au Internet www alphabetfleet com au Chairman Alan Crookes Managing Director Alan Crookes Finance Director Pascal Orsolle Operations Director Chris Rouskas Alphabet Fair Wear amp Tear Guide Fair Wear amp Tear i What is it The main causes of unreasonable wear and tear in fleet vehicles are e lack of regular checks by the vehicle user and or fleet operator leading to faults and damage going undetected and unrepaired e not adhering to the vehicle manufacturer s recommended maintenance and servicing schedule e drivers not taking responsibility for the day to day care and maintenance of the vehicle e poor quality of body repairs leading to general neglect e drivers provided with insufficient information to enable them to responsibly fulfill their obligation to maintain the vehicle This Guide will hopefully assist in addressing these causes Questions 1800 220 580 Taking into account a vehicle s age and kilometres and covering overall condition from the mechanics and the electrics through to the bodywork and the upholstery fair wear and tear summarises the deg
4. e Information stored in GPS Satellite Navigation systems should be deleted e 1 or 2 minor chips bullseyes and stars not in field of vision a e Major chips bullseyes and stars sis and minor chips in field of vision e Non operational or cracked broken headlights No or lenses Tyres e Unroadworthy No e Missing spare tyre Wheel Trims including hubcaps e Missing split badly disfigured heavy scuffing e Minor scuffing Yes Interior trim upholstery carpets controls e Screw holes from car phone removal No e Seats trim burnt cut holed ripped visible repairs No e Soiling to seats and carpets caused by normal use Yes e Permanent soiling to seats and carpets No caused by abuse spills grease etc e Rips cuts marks splits to trim and controls No e Normal odours tobacco smells Yes e Missing or inferior quality replacement controls No e Torn or split luggage area trim panels and Kio floor coverings Paint Body e Minor scratching less than 25mm in length y and shallow 2 per panel i e Major scratching more than 25mm in length N and deep more than 2 per panel Fair Wear amp Tear Paint Body continued e Minor touch ups or minor flaking Yes e Prominent touchups spoils from bird tree droppings Nib major flaking e Evidence of poor repairs colour mismatch No mis alignment between panels e Major abrasions more than 25mm sio signs of constant use of automatic car wash e
5. em joints and in undamaged condition The exhaust system should be in a condition to meet motor registry requirements in all aspects particularly if fitted with a catalytic converter CAT failure is unacceptable and preventable through e using the correct fuel e regular servicing and maintenance e immediately investigating any poor running symptoms e not tow or clutch starting for manual transmission of the vehicle Any serious oil leakage should be rectified at the earliest opportunity Some minor oil misting or dampness around seals or gaskets is acceptable providing oil drips are not present Dents or damage to the rim or main body of the wheels are not acceptable All four wheel trims must be intact with no more than minor scuffing due to everyday use If mudflaps are standard equipment they must be intact and properly attached The spare wheel jack and appropriate wheel tools must be stowed properly and in good working order All tyres including the spare must meet motor registry requirements and comply with the vehicle manufacturer s recommendations of tyre type size and speed rating There should be no obvious damage to sidewalls or tread caused by kerbing or other heavy misuse Fair Wear amp Tear Guide Example Example VAIE O VETURANTO DA i T Oe A T A S S Page 4 Fair Wear amp Tear Guide Mechanical Condition i Regular servicing and maintenance through a lessor approved repairer and
6. g company including any details of radio codes Appearance Regular cleaning of both the interior and exterior of the vehicle is required The vehicle should be returned at lease end in a suitably clean condition to allow proper inspection of the paint body and interior Additional Equipment Accessories such as headphones or DVD remotes that have been installed are to be removed and any holes or damage should be made good to a professional standard All standard equipment together with non standard or customised fittings originally supplied must be returned at the end of the contract period Badges and Labels Non standard badges labels or advertising fitted to the vehicle interior exterior or glass of the vehicle should be removed with any damage caused by their attachment or removal made good Any paint colour fade due to the attachment of advertising would be chargeable to the user Advertising should never be painted directly onto the vehicle Keys and Security A full set of keys should be available along with a note of their numbers If the locking system is remote the appropriate key fobs should be available and functioning Return of the master key which controls the vehicle s engine management system is mandatory If the vehicle was originally supplied with a security system this should be intact and fully operational including any key or key fob necessary for operation Any additional non standard security system sh
7. gular spot checks possibly related to distance travelled and use should be carried out by the fleet operator to ensure any current problems with care or driver are identified at an early stage e ensure that a thoroughly completed service book is maintained for the vehicle Fleet Operator s Responsibility e note any damage mechanical problems or areas of worsening wear and tear in the vehicle log book e a minimum weekly check on oil water and tyre pressure by the vehicle user This will also help keep tabs on vehicles which may be losing oil or water or have a slow puncture e maintain the vehicle custodian log with maintenance schedules e regularly clean the bodywork upholstery and trim e the vehicle should not be used to tow beyond its capacity User s Responsibility Page 2 General Fair Wear amp Tear ane Servicing and documentation Regular maintenance and servicing should be carried out by a franchised dealer or lessor approved servicing agent according to the manufacturer s guidelines using approved service parts and lubricants only Any defects or damage that occur during normal vehicle use should be rectified as soon as authority for the repair has been granted The vehicle instruction book including the full service record and any other documents relating to vehicle equipment are the responsibility of the vehicle user and must be intact and available All documents must be in the vehicle on its return to the leasin
8. hrough normal everyday business use which could be deemed A vehicle log book system will help both drivers and fleet acceptable if reflective of the vehicle s age mileage and overall operators keep track of any vehicle damage problems or areas condition of worsening wear and tear All parties should be aware of their responsibilities where The vehicle user should be responsible for a minimum weekly monitoring maintenance and repair of company vehicles is check on oil water and tyre pressure concerned this will differ from fleet to fleet A schedule of regular cleaning and valeting should be worked e When repairs are carried out long term guarantees should be out between the vehicle user and fleet operator supervisor sought to avoid future problems All documents must be intact and in the vehicle on its return to the leasing company Book a return pre inspection through Manheim Just ask us how 1800 220 580 Page 5 Fair Wear amp Tear Guide Fair Wear amp Tear Guide Summary These descriptions relate to passenger vehicles having travelled less than 100 000 kilometres Wear and tear commensurate with higher kilometres commercial and heavy duty usage will generally apply Fair Wear amp Tear e Missing Service Manual Owner s Manual No e Missing keys or security system remote if applicable No e e g Missing damaged cigarette lighter knobs trims aerials No e e g Missing damaged tools jack No
9. in accordance with the vehicle manufacturer s servicing programmes should keep the vehicle in sound mechanical condition The following examples are conditions usually caused by vehicle neglect or misuse and therefore are not regarded as fair wear and tear e Grooves in brake disks caused by metal to metal contact e Engine seized due to running vehicle with insufficient coolant lubricating oil and with broken internal components e Transmission slipping erratic gear changing clutch slipping noisy transmission or ineffective synchromesh The Road Forward All fleet vehicle users should be aware of the principle of fair wear and tear along with fleet operators and supervisors On the vehicle s return it is to be inspected and formal agreement documents signed In instances of disputes an independent assessment should be made In brief e Maintenance and servicing should follow the manufacturer s e Fair wear and tear summarises the degree of deterioration recommended schedule and be carried out by approved judged to be reasonable when a fleet vehicle is returned at end servicing agents of a contract period e Regular spot checks by fleet operators or local supervisors e Lack of attention to detail misuse or neglect are the main will help ensure any problems with the vehicle or driver are reasons fleet vehicles suffer from unreasonable levels of wear identified at an early stage and tear Some amount of wear and tear damage may occur t
10. ior clean Is the vehicle free of visual and technical defects L Have all personal belongings including high visibility vests been removed from the vehicle L Has all damage to windows e g stone chips in the windscreen been repaired by Alphabet L For a list of approved workshops visit our wesite at alphabet com au E If the vehicle return occurs under difficult circumstances darkness car park snow ice rain or dirt it may not be possible to record all of the vehicle s defects in the returns log Should this be the case we ll invoice you for any loss of value in line with the vehicle condition report E Please ensure that any glass damage is repaired before returning the vehicle Insurance companies will not accept any fictitious expenses claims set out for instance by the vehicle condition report It is therefore mandatory to submit an invoice for repairs Glass repairs cannot be carried out at Alphabet authorised dealerships W We ll invoice you for any missing parts in line with the vehicle condition report It s not possible to send them to us afterwards E Please note that we must invoice you for any call outs made by the logistics company where return of the vehicle could not be accepted Tips to ensure a successful handover E If you cannot find the service history please bring the most recent invoice for servicing repairs or other work on the vehicle with you when returning it We will not be able to accept
11. mediately removed Provided these are not broken cracked or deformed a limited amount of scuffing and score marks is acceptable Bumper Sections and Rubbing Strips Cracks or damage within the driver s sight line are not acceptable and would require windscreen replacement If relatively minor repair using resin impregnation to motor Window Glass registry standards is acceptable Light scratches and minor chipping around the periphery of the windscreen is accepted as fair wear and tear The windscreen must be able to pass a roadworthy inspection All lamps must be operational Minor scuff marks or scratches are acceptable but holes or Lamp Glasses Lens cracks in the glass or plastic covers or lamp units are not Page 3 Vehicle Interior Item description Luggage Area Light Commercial Vehicles Door Opening Tread Area Rubber Seals Summary The interior should be clean and tidy with no visible burns tears or permanent staining to the seats headlining or carpets Wear and soiling through normal use is acceptable as are any repairs that are not readily visible Stitching that has come apart is unacceptable and needs to be repaired Surface scoring and light blemishes that reflect normal use are acceptable but floor coverings and surrounding trim panels should not be torn or split For light commercial vehicles it is recommended that a lining be fitted in the load area to prevent serious damage to the vehicle s interi
12. or as excessive damage to this area is unacceptable A reasonable amount of scuffing to the door and luggage area treads and sills is acceptable providing paintwork has not been damaged down to bare metal and aperture seals are not torn All original controls must be intact and operate correctly If replacement has been necessary e g due to theft then equipment of a similar value and specification preferably of the same manufacture as the original should be fitted All odometer alterations must be reported and unauthorised odometer changes are unacceptable Information stored in GPS Satellite Navigation Systems should be deleted Missing parts and items will be recharged Normal wear will cause a certain amount of damage and splits to rubber door and other seals but any evidence of neglect or misuse is unacceptable If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or torn Vehicle Underside Item description Exhaust System Oil Leaks Wheels and Wheel Trims Tyre Wear and Damage Summary Minor dents and deformation such as stone damage is acceptable as long as it has not caused major corrosion Any suspected impact damage should be investigated and dealt with professionally as significant damage or distortion to chassis components is not acceptable The system should be properly suspended and in efficient working order with no gas leaks or evidence of blowing from the exhaust syst
13. ould be fitted according to a recognised standard Vehicle Exterior Item description Summary Example Any damage must be repaired as and when it occurs All work should be completed to a professional standard with any applicable anti corrosion guarantees taken into Body Damage consideration Obvious evidence of repair such as colour mismatch or mis alignment between panels is unacceptable Minor dents 20mm in diameter are acceptable as long as the paint surface has not been penetrated so that bare metal is visible or corrosion has set in Multiple dents occuring on Dents a single panel no matter how small is unacceptable and the panel should be repaired or replaced Small areas of stone chipping door edge chipping and light scratches up to 25mm in length are acceptable relative to the vehicle s age and mileage as long as they have not penetrated through to the base metal and caused corrosion If stone chippings have penetrated through the metal suitable touching up should be carried out immediately to prevent further paint deterioration Exterior paintwork should be free from major abrasions Pamiwok more than 25mm in length such as paint damage caused by continual use of automatic car washing and have good gloss and colour Colour mismatch between panels or poorly fitting panels are unacceptable All repairs to the bodywork must be suitably re rust proofed up to the manufacturer s recommended standards Bird excrement should be im
14. ree of deterioration judged to be reasonable at the end of a contract period Lack of attention to preventative measures misuse or neglect are the main reasons fleet vehicles suffer from excessive wear and tear Fleet operators can expect to incur refurbishment charges from leasing companies if a vehicle is returned with an unreasonable level of wear and tear at the end of a contract period Where the buck starts and stops Wear and tear damage may occur through normal everyday business use especially for high kilometre fleet vehicles For example after a typical fleet lifespan of three years or 100 000 kilometres stone chips and minor abrasion to a vehicle s paint work would be deemed fair wear and tear for its age and would not adversely affect the disposal price If the stone chip damage had exposed the base metal however and failure to touch it up had caused penetrating rust to set in the deterioration would not be acceptable as fair wear and tear The main question then becomes what is fair and what is not Responsibility for the monitoring maintenance and repair of company vehicles will vary from fleet to fleet The following procedures are recommended to help ensure all the bases are covered Who Responsibility e fleet operators i e lessees should ensure maintenance and servicing of the vehicle follows the manufacturer s recommended schedule using only lessor approved servicing agents and approved quality service parts e re
15. ve informed Alphabet that you are returning the vehicle and have booked an appointment for the handover If you are yet to do this please contact Alphabet on 1800 220 580 who will be happy to assist Check that none of the following vehicle components and accessories are missing L All keys L All vehicle paperwork completed service history and instruction manual L Vehicle keycard C Radio keycard L Remote control for parking heater L Mobile phone interface L CD changer magazine C Satellite navigation system DVD L Complete toolkit LJ Warning triangle and first aid kit L Luggage safety net and load cover L Wind deflector and protective cover LJ Tow bar with all keys and tow ball C Spare wheel L Puncture repair kit L Floor mats L Complete set of summer tyres with original wheels and matching wheel nuts locking wheel nuts Applies only to certain vehicles and equipment levels Check that all the following criteria are met LI Is the car roadworthy and in full working order LI Is there sufficient fuel in the tank minimum range 80 km LJ Is the oil level sufficient LI Is the tread depth of the vehicle s tyres still at least 2 0 mm J Has all insurable damage been documented and reported to Alphabet L Have all necessary services and repair work been carried out L Have all services and maintenance work been recorded in the service history LI Is the vehicle and its inter
Download Pdf Manuals
Related Search