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1. 7 Lift the right side of the system board 2 until it rests at an angle Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Component replacement procedures 35 Heat sink Description Spare part number Heat sink includes grounding tape and replacement thermal material 787711 001 Before removing the heat sink follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 23 A e o P Remove the system board see System board on page 34 Remove the heat sink 1 Detach the two pieces of ground tape 1 that secure the heat sink to the system board 2 Remove the two Phillips PM1 9x1 9 screws 2 that secure the heat sink to the system board 36 Chapter5 Removal and replacement procedures 3 Remove the heat sink 3 29 Ef NOTE The thermal material must be thoroughly cleaned from the surfaces of the system board and the heat sink components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure t
2. 3 pin 1 0 meter black 755530 081 Power cord for use in Denmark 3 pin 1 0 meter black 755530 111 Power cord for use in Switzerland 3 pin 1 0 meter black 755530 D61 Power cord for use in India 3 pin 1 0 meter black 774159 001 Battery 3 cell 37 WHr 2 96 AHr Li ion includes cable 787689 001 Display enclosure in ocean turquoise finish for use only on computer models equipped with a non TouchScreen display includes wireless antenna cables and transceivers 787690 001 Display enclosure in sorbet orange finish for use only on computer models equipped with a non TouchScreen display includes wireless antenna cables and transceivers 787691 001 Display enclosure in neon green finish for use only on computer models equipped with a non TouchScreen display includes wireless antenna cables and transceivers 787692 001 Display enclosure in smoke silver finish for use only on computer models equipped with a non TouchScreen display includes wireless antenna cables and transceivers 787693 001 Display enclosure in ocean turquoise finish for use only on computer models equipped with a TouchScreen display includes wireless antenna cables and transceivers 787694 001 Display enclosure in sorbet orange finish for use only on computer models equipped with a TouchScreen display includes wireless antenna cables and transceivers 787695 001 Display enclosure in neon green finish for use only on computer models equipped with a TouchScreen dis
3. 16 GB of eMMC primary storage for use only on 787724 001 computer models not equipped with WWAN capability Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 Remove the system board 1 Disconnect the speaker cable 1 from the system board 2 Release the ZIF connector 2 to which the display panel cable is attached and then disconnect the display panel cable from the system board 3 Disconnect the WLAN antenna cables 3 from the WLAN terminals on the system board EY NOTE The white WLAN antenna cable labeled 1 Main connects to the system board Main terminal The black WLAN antenna cable labeled 2 Aux connects to the system board Aux terminal 4 Disconnect the power connector cable 4 from the system board 34 Chapter5 Removal and replacement procedures 5 Release the ZIF connector 5 to which the connector board cable is attached and then disconnect the connector board cable from the system board 6 Remove the four Philllips PM1 9x2 4 broad head screws 1 that secure the system board to the base enclosure
4. 3 Disconnect all external devices from the computer A NOTE When replacing the keyboard top cover be sure that the heat sink see Heat sink on page 36 and TouchPad see TouchPad on page 27 are removed from the defective keyboard top cover and installed on the replacement keyboard top cover Remove the keyboard top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two rubber screw covers 1 4 Remove the two rear rubber feet 2 24 Chapter5 Removal and replacement procedures 5 Remove the middle rubber screw cover 3 A NOTE The rubber feet and screw covers are included in the Rubber Kit spare part number 787721 001 6 Remove the thirteen Phillips PM1 9x5 7 screws that secure the keyboard top cover to the base enclosure m e e e m i e e e i E f ji 7 Turn the computer right side up with the front toward you 8 Open the computer as far as it will open 9 Lift the front edge 1 of the keyboard top cover until it separates from the front edge of the base enclosure 10 Lift the left 2 and right sides of the keyboard top cover until they separate from the left and right sides of the base enclosure 11 Disconnect the battery cable 3 from the system board 12 Release the zero insertion force ZIF connector 4 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board 13 R
5. 4 Remove the connector board 4 and cable Reverse this procedure to install the connector board Component replacement procedures 33 System board A NOTE The system board is equipped with an Nvidia CD570M 2 10 GHz quad core processor and a graphics subsystem with UMA memory and includes replacement thermal material Description Spare part number Equipped with 4 0 GB of system memory and 32 GB of eMMC primary storage for use only on 787731 001 computer models equipped with WWAN capability Equipped with 4 0 GB of system memory and 32 GB of eMMC primary storage for use only on 787727 001 computer models not equipped with WWAN capability Equipped with 4 0 GB of system memory and 16 GB of eMMC primary storage for use only on 787730 001 computer models equipped with WWAN capability Equipped with 4 0 GB of system memory and 16 GB of eMMC primary storage for use only on 787726 001 computer models not equipped with WWAN capability Equipped with 2 0 GB of system memory and 32 GB of eMMC primary storage for use only on 787729 001 computer models equipped with WWAN capability Equipped with 2 0 GB of system memory and 32 GB of eMMC primary storage for use only on 787725 001 computer models not equipped with WWAN capability Equipped with 2 0 GB of system memory and 16 GB of eMMC primary storage for use only on 787728 001 computer models equipped with WWAN capability Equipped with 2 0 GB of system memory and
6. foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive computerop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels eo Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 22 Chapter 4 Removal and replacement preliminary requirements 5 Removal and replacement procedures Z CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty ES NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp
7. spare part numbers 11 17 46 display panel assembly spare part numbers 10 display panel cable removal 43 48 spare part numbers 14 43 49 drives precautions 19 preventing damage 19 10 11 E electrostatic discharge 19 equipment guidelines 22 external media cards product description 1 F feet removal 25 spare part number 25 G graphics product description 1 grounding guidelines 19 guidelines equipment 22 grounding 19 packaging 21 transporting 21 workstation 21 4 headphone jack 4 heat sink removal 36 spare part number 8 14 36 hinge removal 43 47 spare part numbers 14 48 HMDI port 4 10 11 J jacks audio in 4 audio out 4 headphone 4 microphone 4 K keyboard top cover removal 23 spare part numbers 7 15 16 17 23 L left side component 4 lights AC adapter battery 4 power 4 webcam 3 M media card reader 4 memory product description 1 microphone location 3 product description 1 microphone jack 4 model name 1 O operating system product description 2 P packaging guidelines 21 plastic parts service considerations 18 ports HDMI 4 product description 1 USB 4 power button 3 power connector 4 power connector cable spare part number 9 power cord set requirements 51 spare part numbers power light 4 power requirements product description 2 processor product description 1 product description audio 1 chipset 1 display panel 1 external media cards
8. to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China coc 5 Requirements for all coun
9. 0 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 20 Chapter 4 Removal and replacement preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an onizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cove
10. 1 graphics 1 memory 1 microphone 1 operating system 2 ports 1 power requirements 2 processors 1 productname 1 sensors 1 serviceability 2 storage 1 video 1 wireless 1 productname 1 12 13 R removal replacement procedures 23 right side components 4 Rubber Kit spare part number 9 14 25 Rubber Kit spare part numbers 12 S screw covers removal 25 spare part number 25 Screw Kit spare part number 12 14 sensors product description 1 service considerations cables 19 connectors 19 plastic parts 18 serviceability product description 2 SIM card reader 4 Speaker Kit spare part number 9 14 38 speakers removal 38 spare part number 9 14 38 storage product description 1 system board removal 34 spare part numbers 8 14 15 34 tools required 18 TouchPad location 3 removal 27 spare part number 7 14 27 transporting guidelines 21 U USB port 4 V video product description 1 W webcam light 3 webcam location 3 webcam microphone module removal 42 44 spare part number 10 11 17 42 45 wireless antenna location 3 wireless product description 1 WLAN antenna location 3 workstation guidelines 21 WWAN antenna location 3 WWAN module removal 29 spare part numbers 8 13 29 Index 55
11. 2 Remove the Phillips PM1 9x4 2 screw 2 that secures the WWAN module to the base enclosure The WWAN module tilts up Component replacement procedures 29 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle 1 re PE EY NOTE Ifthe WWAN antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module 30 Chapter5 Removal and replacement procedures Battery Description Spare part number Battery 3 cell 37 WHr 2 96 AHr Li ion includes cable 774159 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 Remove the battery Remove the eight Phillips PM1 9x2 8 screws 1 that secure the battery to the base enclosure 2 Detach the connector board cable 2 from the battery The connector board cable is attached to the battery with double sided adhesive Lift the front edge of the battery 3 until it rests at an angle 4 Remove the battery 4 b
12. 4 0 GB of system memory and 32 GB of eMMC primary storage for use only on computer models equipped with WWAN capability includes replacement thermal material 787732 001 Keyboard top cover in ocean turquoise finish for use in the United States includes keyboard cable 787732 031 Keyboard top cover in ocean turquoise finish for use in the United Kingdom and Singapore includes keyboard cable 787732 041 Keyboard top cover in ocean turquoise finish for use in France includes keyboard cable 787732 051 Keyboard top cover in ocean turquoise finish for use in Germany includes keyboard cable 787732 061 Keyboard top cover in ocean turquoise finish for use in Italy includes keyboard cable 787732 071 Keyboard top cover in ocean turquoise finish for use in Spain includes keyboard cable 787732 251 Keyboard top cover in ocean turquoise finish for use in Russia includes keyboard cable 787732 A41 Keyboard top cover in ocean turquoise finish for use in Belgium includes keyboard cable 787732 B31 Keyboard top cover in ocean turquoise finish for use in the Netherlands includes keyboard cable 787732 BG1 Keyboard top cover in ocean turquoise finish for use in Switzerland includes keyboard cable 787732 DB1 Keyboard top cover in ocean turquoise finish for use in Canada includes keyboard cable 787732 DH1 Keyboard top cover in ocean turquoise finish for use in Denmark Finland and Norway includes keyboard cable 787734 001 Keyboard top cover in sorbe
13. 87733 031 Keyboard top cover in neon green finish for use in the United Kingdom and Singapore includes keyboard cable 787733 041 Keyboard top cover in neon green finish for use in France includes keyboard cable 787733 051 Keyboard top cover in neon green finish for use in Germany includes keyboard cable 787733 061 Keyboard top cover in neon green finish for use in Italy includes keyboard cable 787733 071 Keyboard top cover in neon green finish for use in Spain includes keyboard cable 787733 251 Keyboard top cover in neon green finish for use in Russia includes keyboard cable 787733 A41 Keyboard top cover in neon green finish for use in Belgium includes keyboard cable 787733 B31 Keyboard top cover in neon green finish for use in the Netherlands includes keyboard cable 787733 BG1 Keyboard top cover in neon green finish for use in Switzerland includes keyboard cable 787733 DB1 Keyboard top cover in neon green finish for use in Canada includes keyboard cable 787733 DH1 Keyboard top cover in neon green finish for use in Denmark Finland and Norway includes keyboard cable 787735 001 Keyboard top cover in smoke silver finish for use in the United States includes keyboard cable 787735 031 Keyboard top cover in smoke silver finish for use in the United Kingdom and Singapore includes keyboard cable 787735 041 Keyboard top cover in smoke silver finish for use in France includes keyboard cable 787735 051 Keyboard top cover in smoke silver fin
14. HP Chromebook model numbers 14 x000 through 14 x099 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only O Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license NVIDIA is a trademark of NVIDIA Corporation in the U S and other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2014 Document Part Number 780442 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www microsoft com details Safety warning notice ZA WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the de
15. aia ai 13 4 Removal and replacement preliminary requirements cccccssesssessneceeceeeeceeessesseenseseeeeceeeeseseseesseesnseeeetens 18 E 18 DEVICE Considerations aii A A A AA A A 18 Plastic parts ca tek cece A ceca A aa 18 IES RA 19 Drive handling iii 19 Grounding QuUIAE INES oooocccccnnnncccccnnnnoncccnnnnnnrcccnn nano ncn nana 19 Electrostatic discharge damage oooccccccnnocccccnonconcccnonononccnnn nan ncnnn anar rn cnn anar r cnn 19 Packaging and transporting guidelines oooooccnnnncccnnnnnocccccnnnnncannnnn conan cna ronca nn 21 Workstation guidelines ooooonnnniccnnnnnncccccnnnnoncccnnnonano nana nnnnnn cnn rca 21 5 Removal and replacement procedures ii isa 23 Component replacement procedures cceeceeeeeeeeecneceeceeee eects eee eeaaeaaeeeeeeeeeeeeesececcaeecaeeeeeeeeeeeeeteees 23 Keyboard top COMO eii cidad 23 TouchPad cda al di dota 27 WWAN module cccccceceeceeeeeeeece eae caeeeeeeeeeeeeeeecaaaaaecaeeeeeeeeeeeeesecaacaesaeeeseeeeeeeeetsnnenaeees 29 BAUM caia 31 Connector DONG ici ad 32 SEE arion UE UU A 34 A CN 36 Speakers odiada diana cceducednedbexceeasatacaduaanceadeecensuaaavedabdvendecadaescadecasesasdcaah aE Display assembly viii anne 39 5 peca ais adicta 50 T Ponet SOTO SOCIOS MOMES A setuniaeas aa a dai 51 Requirements for all countries ccccecceeeeeeeeeeceeeeae eae ceeeeeeeeeeeseceaaaaecaeeeeeeeeeeeeesececececaeeeeeeeeeeeeeneees 51 Requirem
16. ated wireless local area network WLAN options by way of wireless module Two built in WLAN antennas Supports a Marvell 88W8897 802 11ac 2x2 Wi Fi Bluetooth 4 0 Combo Adapter Integrated wireless wide area network WWAN options by way of wireless module Two built in WWAN antennas SIM card slot for security user accessible Support for the following WWAN modules e HP cr3114 HSPA Mobile Broadband Module e HP lt4110 LTE HSPA 4G Module External media cards HP 2 in 1 multiformat Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports e AC adapter HP Smart e Audio in mono microphone audio out stereo headphone combo jack e HDMI v1 4 supporting up to 1920x1080 60Hz 2 Category Ports cont nued Description e RJ 45 Ethernet e USB one USB 3 0 port 2 USB 2 0 ports Keyboard pointing devices Full sized textured island style Google keyboard Touchpad requirements Multitouch gestures enabled Taps enabled as default Power requirements Support for a 3 cell 37 WHr battery Support for a 65 W EM or 45 W AC adapter with a 1 0 M power cord Operating system Preinstalled Google Chrome operating system Serviceability Chapter 1 Product description End user replaceable parts AC adapter 2 External component identification Display Item Description Item De
17. cement procedures 27 6 Remove the TouchPad 5 and cable Reverse this procedure to install the TouchPad 28 Chapter5 Removal and replacement procedures WWAN module Description Spare part number HP cr3114 HSPA Mobile Broadband Module 741284 005 HP 14110 LTE HSPA 4G Module 755529 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module EY NOTE The 5 red WWAN antenna cable connects to the WWAN module Main terminal The 6 blue WWAN antenna cable connects to the WWAN module Aux terminal
18. cessor a graphics subsystem with UMA memory 4 0 GB of system memory and 16 GB of eMMC primary storage for use only on computer models not equipped with WWAN capability includes replacement thermal material 787727 001 System board equipped with an Nvidia CD570M 2 10 GHz quad core processor a graphics subsystem with UMA memory 4 0 GB of system memory and 32 GB of eMMC primary storage for use only on computer models not equipped with WWAN capability includes replacement thermal material 787728 001 System board equipped with an Nvidia CD570M 2 10 GHz quad core processor a graphics subsystem with UMA memory 2 0 GB of system memory and 16 GB of eMMC primary storage for use only on computer models equipped with WWAN capability includes replacement thermal material 787729 001 System board equipped with an Nvidia CD570M 2 10 GHz quad core processor a graphics subsystem with UMA memory 2 0 GB of system memory and 32 GB of eMMC primary storage for use only on computer models equipped with WWAN capability includes replacement thermal material 787730 001 System board equipped with an Nvidia CD570M 2 10 GHz quad core processor a graphics subsystem with UMA memory 4 0 GB of system memory and 16 GB of eMMC primary storage for use only on computer models equipped with WWAN capability includes replacement thermal material 787731 001 System board equipped with an Nvidia CD570M 2 10 GHz quad core processor a graphics subsystem with UMA memory
19. cludes cable 774159 001 10 Speakers includes left and right speakers and cables 787723 001 11 Base enclosure In neon green finish for use only on computer models equipped with 787703 001 WWAN capability In ocean turquoise finish for use only on computer models equipped with 787701 001 WWAN capability In neon smoke silver for use only on computer models equipped with 787704 001 WWAN capability In sorbet orange finish for use only on computer models equipped with 787702 001 WWAN capability In neon green finish for use only on computer models not equipped with 787699 001 WWAN capability In ocean turquoise finish for use only on computer models not equipped with 787697 001 WWAN capability In neon smoke silver for use only on computer models not equipped with 787700 001 WWAN capability In sorbet orange finish for use only on computer models not equipped with 787698 001 WWAN capability Rubber Kit not illustrated includes 2 display bezel screw covers 4 rubber feet and 787721 001 3 rubber screw covers Computer major components 9 Display assembly subcomponents TouchScreen display assembly components 0 F 9 Item Description Spare part number 1 Display panel assembly 14 0 in BrightView 1920x1080 FHD WLED slim 3 0 mm SVA includes bezel display panel cable and TouchScreen cable In neon green finish 787719 001 In ocean turquoise finish 787717 001 In smoke silv
20. com select your country or region and then follow the on screen instructions Component replacement procedures There are as many as 58 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Keyboard top cover ES NOTE The keyboard top cover spare part kit includes the keyboard cable Description Spare part number Description Spare part number Keyboard top cover in neon green finish with white keys For use in Belgium 787734 A41 For use in the Netherlands 787734 B31 For use in Canada 787734 DB1 For use in Russia 787734 251 For use in Denmark Finland 787734 DH1 For use in Spain 787734 071 and Norway For use in France 787734 051 For use in Switzerland 787734 BG1 For use in Germany 787734 041 For use in the United Kingdom 787734 031 and Singapore For use in Italy 787734 061 For use in the United States 787734 001 Keyboard top cover in ocean turquoise finish with white keys For use in Belgium 787732 A41 For use in the Netherlands 787732 B31 For use in Canada 787732 DB1 For use in Russia 787732 251 For use in Denmark Finland 787732 DH1 For use in Spain 787732 071 and Norway For use in France 787732 051 For use in Switzerland 787732 BG1 For use in Germany 787732 041 For use in the United Kingdom 787732 031 and Singapore For use in Italy 787732 061 For use in the Unite
21. d States 787732 001 Keyboard top cover in smoke silver finish with white keys For use in Belgium 787735 A41 For use in the Netherlands 787735 B31 For use in Canada 787735 DB1 For use in Russia 787735 251 Component replacement procedures 23 Description Spare part number Description Spare part number For use in Denmark Finland 787735 DH1 For use in Spain 787735 071 and Norway For use in France 787735 051 For use in Switzerland 787735 BG1 For use in Germany 787735 041 For use in the United Kingdom 787735 031 and Singapore For use in Italy 787735 061 For use in the United States 787735 001 Keyboard top cover in sorbet orange finish with white keys For use in Belgium 787733 A41 For use in the Netherlands 787733 B31 For use in Canada 787733 DB1 For use in Russia 787733 251 For use in Denmark Finland 787733 DH1 For use in Spain 787733 071 and Norway For use in France 787733 051 For use in Switzerland 787733 BG1 For use in Germany 787733 041 For use in the United Kingdom 787733 031 and Singapore For use in Italy 787733 061 For use in the United States 787733 001 Before removing the disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer
22. e display assembly 1 Release the ZIF connector 1 to which the display panel cable is attached and then disconnect the display panel cable from the system board Disconnect the wireless antenna cables 2 from the WLAN terminals on the system board and WWAN terminals on the WWAN module E NOTE The white WLAN antenna cable labeled 1 Main connects to the system board Main terminal The black WLAN antenna cable labeled 2 Aux connects to the system board Aux terminal The red WWAN antenna cable labeled 5 Main connects to the WWAN module Main terminal The blue WWAN antenna cable labeled 6 Aux connects to the WWAN module Aux terminal Release the wireless antenna cables from the routing clips 3 built into the base enclosure Remove the two Phillips PM1 9x3 3 screws 4 that secure the display assembly to the base enclosure Remove the display assembly 5 Ef NOTE Steps 6 through 9 provide disassembly instructions for computer models equipped with a TouchScreen display assembly See steps 10 through 14 for disassembly instructions for computer models equipped with a non TouchScreen display assembly Component replacement procedures 39 6 If it is necessary to replace the display enclosure or any of the display assembly subcomponents a Remove the two display bezel screw covers 1 The display bezel screw covers are included in the Rubber Kit spare part numb
23. e non TouchScreen display assembly display panel is available using the following spare part numbers e 787719 001 For use on computer models in ocean turquoise finish e 787717 001 For use on computer models in ocean turquoise finish e 787720 001 For use on computer models in ocean turquoise finish e 787718 001 For use on computer models in ocean turquoise finish 46 Chapter5 Removal and replacement procedures 13 If it is necessary to replace the display hinges Remove the display bezel b Remove the display panel c Remove the following screws that secure the display hinges and display hinge support brackets to the display enclosure 1 Two Phillips PM1 9x2 9 screws that secure the display hinge brackets 2 Four Phillips PM2 4x3 1 broad head screws that secure the display hinges 3 Two Phillips PM2 4x3 6 screws that secure the display hinges Component replacement procedures 47 d Remove the display hinges 4 The non TouchScreen display assembly display hinges are included in the Display Hinge Kit spare part number 787712 001 7 14 If it is necessary to replace the display panel cable Disconnect the display panel cable from the webcam microphone module a b Remove the display panel o Remove the display hinges and brackets d Release the display panel cable from the retention clips 1 and channel built into the top left and bottom edges of the display enclosure 48 Chapter5 Removal and replac
24. e with double sided adhesive Release the display panel cable from the routing path 3 built into the display enclosure Remove the display panel cable 4 The TouchScreen display assembly display panel cable is available using spare part number 787710 001 and includes the webcam microphone module cable 22 Ef NOTE Steps 10 through 14 provide disassembly instructions for computer models equipped with a non TouchScreen display assembly See steps 6 through 9 for disassembly instructions for computer models equipped with a TouchScreen display assembly 10 If itis necessary to replace the display bezel or any of the display assembly subcomponents Component replacement procedures 43 a Remove the two display bezel screw covers 1 ES NOTE The display bezel screw covers are included in the Rubber Kit spare part number 787721 001 b Remove the two Phillips PM2 0x2 2 broad head screws 2 that secure the display panel to the display enclosure c Flex the inside edges of the bottom edge 3 the left and right sides 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure d Remove the display bezel 6 The non TouchScreen display assembly display bezel is available using the following spare part numbers e 787707 001 For use on computer models in neon green finish e 787705 001 For use on computer models in ocean turquoise finish e 787708 001 For use on co
25. ed parts catalog Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For display assembly spare part information see Display assembly subcomponents on page 10 2 TouchPad includes cable 787716 001 3 Keyboard top cover includes keyboard cable In neon green finish For use in Belgium 787734 A41 For use in Canada 787734 DB1 For use in Denmark Finland and Norway 787734 DH1 For use in France 787734 051 For use in Germany 787734 041 For use in Italy 787734 061 For use in the Netherlands 787734 B31 For use in Russia 787734 251 For use in Spain 787734 071 For use in Switzerland 787734 BG1 For use in the United Kingdom and Singapore 787734 031 For use in the United States 787734 001 In ocean turquoise finish For use in Belgium 787732 A41 For use in Canada 787732 DB1 For use in Denmark Finland and Norway 787732 DH1 For use in France 787732 051 For use in Germany 787732 041 For use in Italy 787732 061 For use in the Netherlands 787732 B31 For use in Russia 787732 251 For use in Spain 787732 071 For use in Switzerland 787732 BG1 For use in the United Kingdom and Singapore 787732 031 For use in the United States 787732 001 In smoke silver finish For use in Belgium 787735 A41 For use in Canada 787735 DB1 For use in Denmark Finland and Norway 787735 DH1 Computer majo
26. elease the ZIF connector 5 to which the TouchPad cable is attached and then disconnect the TouchPadd cable from the system board Component replacement procedures 25 14 Remove keyboard top cover 6 by sliding it forward Reverse this procedure to install the keyboard top cover 26 Chapter5 Removal and replacement procedures TouchPad Description Spare part number TouchPad includes TouchPad cable 787716 001 Before removing the TouchPad follow these steps m 30 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 23 Remove the TouchPad button board N a o3 gt a Turn the keyboard top cover upside down with the front toward you Detach the TouchPad cable 1 from the keyboard top cover The TouchPad cable is attached to the keyboard top cover with double sided adhesive Remove the two Phillips PM1 9x2 4 broad head screws 2 that secure the TouchPad to the keyboard top cover Detach the two pieces of grounding tape 3 that secure the TouchPad to the keyboard top cover Release the TouchPad 4 by pressing it through the opening in the keyboard top cover Component repla
27. ement procedures e Remove the display panel cable 2 The non TouchScreen display assembly display panel cable is available using spare part number 787709 001 and includes the webcam microphone module cable Reverse this procedure to reassemble and install the display assembly Component replacement procedures 49 6 Specifications Metric U S Computer dimensions Width 34 4 cm 13 5 in Depth 24 0 cm 9 5 in Height 1 8 cm 0 7 in Weight 1 7 kg 3 8 lbs Operating voltage and current 19 5V dc 2 31 A 45W 19 5V dc 3 33 A 65 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The device operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 50 Chapter6 Specifications 7 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220
28. ent replacement procedures 41 7 If it is necessary to replace the webcam microphone module a Remove the display enclosure Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive at two locations c Disconnect the webcam microphone module cable 2 from the webcam microphone module d Remove the webcam microphone module The webcam microphone module is available using spare part number 787736 001 42 Chapter5 Removal and replacement procedures 8 If itis necessary to replace the display hinges a b Remove the display enclosure Remove the following screws that secure the display hinges and display hinge support bracket to the display enclosure 1 Two Phillips PM1 9x2 9 screws that secure the display hinge brackets 2 Four Phillips PM2 4x3 1 screws that secure the display hinges 3 Two Phillips PM2 4x3 6 screws that secure the display hinges Remove the display hinges and display hinge support brackets 4 The TouchScreen display assembly display hinges are included in the Display Hinge Kit spare part number 787713 001 9 If itis necessary to replace the display panel cable a Disconnect the display panel cable 1 from the webcam microphone module Detach the wireless antenna transceiver 2 from the display enclosure The wireless antenna transceiver is attached to the display enclosur
29. ents for specific countries and regions es eeeeceecceeeeeeeeeeeeeceeeneaeeeeeeeeeteteeseeseenieaeeess 51 PRG ING 222k shoo ae eae ee ee ec es Ml eee hat aa abak aac kcpeth packs beta abeead beatae e 53 Mi a ie il ic ei iia 54 vi 1 Product description Category Product Name Description HP Chromebook model numbers 14 x000 through 14 x099 Processor Nvidia CD570M 2 10 GHz quad core processor system on chip SoC Chipset Integrated SoC processor controller hub PCH Graphics Internal Graphics Nvidia GeForce integrated in the ARM SoC Support for HD decode DX11 and HDMI Panel TouchScreen models 14 0 in full high definition FHD white light emitting diode WLED BrightView 1920x1080 slim 3 0 mm SVA TouchScreen solution with bezel multitouch enabled 270 nits typical brightness Non TouchScreen models 14 0 in high definition HD WLED AntiGlare 1366x768 flat 3 6 mm SVA 200 nits typical brightness Memory Supports DDR3L 1600MHz Supports up to 4096 MB maximum on board system memory 4 pieces of 256 MB x 16 x 2 Storage Supports 16 and 32 GB embedded MultiMedia Controller eMMC Audio and video HP TrueVision HD slim webcam 1280x720 by 30 frames per second fixed no tilt with activity LED Single digital microphone with appropriate echo cancellation noise suppression software Two speakers HD audio Sensors Trusted platform module TPM Wireless Integr
30. equipped with a non TouchScreen display 787707 001 Display bezel in neon green finish for use only on computer models equipped with a non TouchScreen display 787708 001 Display bezel in smoke silver finish for use only on computer models equipped with a non TouchScreen display 787709 001 Display panel cable for use only on computer models equipped with a non TouchScreen display includes webcamera microphone module cable 787710 001 Display panel cable for use only on computer models equipped with a TouchScreen display includes TouchScreen cable and webcamera microphone module cable 787711 001 Heat sink includes grounding tape and replacement thermal material 787712 001 Display Hinge Kit for use only on computer models equipped with a non TouchScreen display 787713 001 Display Hinge Kit for use only on computer models equipped with a TouchScreen display 787714 001 Connector board for use only on computer models not equipped with WWAN capability includes cable SD Card Reader slot and double sided adhesive 787715 001 Connector board for use only on computer models equipped with WWAN capability includes cable SD Card Reader slot SIM slot and double sided adhesive 787716 001 TouchPad includes cable 787717 001 14 0 in BrightView 1920x1080 FHD WLED slim 3 0 mm SVA TouchScreen display panel in ocean turquoise finish includes display panel cable display TouchScreen cable and wireless antenna cables 787718 001 14 0 i
31. er 787721 001 b Remove the two Phillips PM2 0x2 2 broad head screws 2 that secure the display enclosure to the display panel assembly Y H TA 4 SA ML ZA CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel c Turn the display assembly upside down with the top edge toward you d Use a case utility tool 1 or similar flat plastic tool to separate the display enclosure from the display panel assembly 40 Chapter5 Removal and replacement procedures Lift the top edge of the display enclosure 2 until it separates from the display panel assembly r oo fo Sd e Swing the top edge of the display enclosure 1 up and back until it rests upside down behind the display panel assembly Release the adhesive strip 2 that secures the display panel cable connector to the display panel Disconnect the display panel cable 3 from the display panel Remove the display enclosure 4 The TouchScreen display assembly display enclosure is available using the following spare part numbers e 787695 001 For use on computer models in neon green finish e 787693 001 For use on computer models in ocean turquoise finish e 787696 001 For use on computer models in smoke silver finish e 787694 001 For use on computer models in sorbet orange finish Compon
32. er finish 787720 001 In sorbet orange finish 787718 001 2 Webcam microphone module includes double sided adhesive 787736 001 3 Display Hinge Kit 787713 001 4 Display panel cable includes webcamera microphone module cable 787710 001 6 Display enclosure includes wireless antenna cables and transceivers In neon green finish 787695 001 In ocean turquoise finish 787693 001 In smoke silver finish 787696 001 In sorbet orange finish 787694 001 10 Chapter 3 Illustrated parts catalog Non TouchScreen display assembly components 0 o LL Item Description Spare part number 1 Display bezel In neon green finish 787707 001 In ocean turquoise finish 787705 001 In smoke silver finish 787708 001 In sorbet orange finish 787706 001 2 Webcam microphone module includes double sided adhesive 787736 001 3 Display panel 14 0 in AG FLT HD display panel for use only on computer models equipped with 794316 001 WWAN capability 14 0 in AG FHD slim display panel for use only on computer models not equipped 794314 001 with WWAN capability 14 0 in AG FLT HD display panel for use only on computer models not equipped 788509 001 with WWAN capability 4 Display Hinge Kit 787712 001 5 Display panel cable includes webcamera microphone module cable 787709 001 6 Display enclosure includes wireless antenna cables and transceivers In neon green finish 787691 001 Display assembly subcom
33. ics subsystem with UMA memory includes replacement thermal material Equipped with 4 0 GB of system memory and 32 GB of eMMC primary storage for 787731 001 use only on computer models equipped with WWAN capability 8 Chapter 3 Illustrated parts catalog Item Component Spare part number Equipped with 4 0 GB of system memory and 32 GB of eMMC primary storage for 787727 001 use only on computer models not equipped with WWAN capability Equipped with 4 0 GB of system memory and 16 GB of eMMC primary storage for 787730 001 use only on computer models equipped with WWAN capability Equipped with 4 0 GB of system memory and 16 GB of eMMC primary storage for 787726 001 use only on computer models not equipped with WWAN capability Equipped with 2 0 GB of system memory and 32 GB of eMMC primary storage for 787729 001 use only on computer models equipped with WWAN capability Equipped with 2 0 GB of system memory and 32 GB of eMMC primary storage for 787725 001 use only on computer models not equipped with WWAN capability Equipped with 2 0 GB of system memory and 16 GB of eMMC primary storage for 787728 001 use only on computer models equipped with WWAN capability Equipped with 2 0 GB of system memory and 16 GB of eMMC primary storage for 787724 001 use only on computer models not equipped with WWAN capability 8 Power connector cable 790635 001 9 Battery 3 cell 37 WHr 2 96 AHr Li ion in
34. ility Sequential part number listing 17 4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures A NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 18 Chapter4 Removal and replacement preliminary requirements Cables and connectors ZA CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being re
35. ish for use in Germany includes keyboard cable 787735 061 Keyboard top cover in smoke silver finish for use in Italy includes keyboard cable 787735 071 Keyboard top cover in smoke silver finish for use in Spain includes keyboard cable 787735 251 Keyboard top cover in smoke silver finish for use in Russia includes keyboard cable 787735 A41 Keyboard top cover in smoke silver finish for use in Belgium includes keyboard cable 787735 B31 Keyboard top cover in smoke silver finish for use in the Netherlands includes keyboard cable 787735 BG1 Keyboard top cover in smoke silver finish for use in Switzerland includes keyboard cable 16 Chapter 3 Illustrated parts catalog Spare part number Description 787735 DB1 Keyboard top cover in smoke silver finish for use in Canada includes keyboard cable 787735 DH1 Keyboard top cover in smoke silver finish for use in Denmark Finland and Norway includes keyboard cable 787736 001 Webcam microphone module includes double sided adhesive 788509 001 14 0 in AG FLT HD display panel for use only on computer models equipped with a non TouchScreen display assembly without WWAN capability 794314 001 14 0 in AG FHD slim display panel for use only on computer models equipped with a non TouchScreen display assembly without WWAN capability 794316 001 14 0 in AG FLT HD display panel for use only on computer models equipped with a non TouchScreen display assembly with WWAN capab
36. moved or replaced Handle flex cables with extreme care these cables tear easily Drive handling ZA CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Net
37. mputer models in smoke silver finish e 787706 001 For use on computer models in sorbet orange finish 11 Ifit is necessary to replace the webcam microphone module a Remove the display bezel b Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive at two locations 44 Chapter5 Removal and replacement procedures c Disconnect the webcam microphone module cable 2 from the webcam microphone module d Remove the webcam microphone module The webcam microphone module is available using spare part number 787736 001 12 If itis necessary to replace the display panel a Remove the display bezel b Remove the four Phillips PM2 0x2 2 broad head screws 1 that secure the display panel to the display enclosure ZA CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel Component replacement procedures 45 c Lift the top edge of the display panel 2 and swing it up and forward until it rests upside down in front of the display enclosure d Release the adhesive strip 1 that secures the display panel cable connector to the display panel e Disconnect the display panel cable 2 from the display panel f Remove the display panel 3 Th
38. n BrightView 1920x1080 FHD WLED slim 3 0 mm SVA TouchScreen display panel in sorbet orange finish includes display panel cable display TouchScreen cable and wireless antenna cables 787719 001 14 0 in BrightView 1920x1080 FHD WLED slim 3 0 mm SVA TouchScreen display panel in neon green finish includes display panel cable display TouchScreen cable and wireless antenna cables 787720 001 14 0 in BrightView 1920x1080 FHD WLED slim 3 0 mm SVA TouchScreen display panel in smoke silver finish includes display panel cable display TouchScreen cable and wireless antenna cables 787721 001 Rubber Kit 787722 001 Screw Kit 787723 001 Speaker Kit 787724 001 System board equipped with an Nvidia CD570M 2 10 GHz quad core processor a graphics subsystem with UMA memory 2 0 GB of system memory and 16 GB of eMMC primary storage for use only on computer models not equipped with WWAN capability includes replacement thermal material 14 Chapter 3 Illustrated parts catalog Spare part number Description 787725 001 System board equipped with an Nvidia CD570M 2 10 GHz quad core processor a graphics subsystem with UMA memory 2 0 GB of system memory and 32 GB of eMMC primary storage for use only on computer models not equipped with WWAN capability includes replacement thermal material 787726 001 System board equipped with an Nvidia CD570M 2 10 GHz quad core pro
39. n in the country or region where it will be used 52 Chapter 7 Power cord set requirements Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 53 Index A AC adapter spare part numbers 12 13 AC adapter battery light 4 audio product description 1 audio in jack 4 audio out jack 4 B base enclosure spare part numbers 9 13 14 battery removal 31 spare part number 9 13 31 C cables service considerations 19 chipset product description 1 components display 3 left side 4 right side 4 computer major components 6 connector board removal 32 spare part numbers 8 14 32 connectors service considerations 19 D display assembly removal 39 spare part numbers 14 subcomponents 10 11 display bezel removal 43 spare part numbers 11 14 44 display bezel screw cover removal 40 44 spare part number display components 3 display enclosure removal 40 spare part numbers 13 41 40 44 10 11 54 Index Display Hinge Kit spare part numbers 10 11 14 48 display panel product description 1 removal 45
40. o install the heat sink Component replacement procedures 37 Speakers Description Spare part number Speakers include left and right speakers and cables 787723 001 Before removing the speakers follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 23 of e N Remove the battery see Battery on page 31 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the speaker cables from the routing clips 2 and channels built into the base enclosure 3 Remove the speakers 3 Reverse this procedure to install the speakers 38 Chapter5 Removal and replacement procedures Display assembly Before removing the display assembly follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 23 Remove th
41. play includes wireless antenna cables and transceivers 787696 001 Display enclosure in smoke finish for use only on computer models equipped with a TouchScreen display includes wireless antenna cables and transceivers 787697 001 Base enclosure in ocean turquoise finish for use only on computer models not equipped with WWAN capability 787698 001 Base enclosure in sorbet orange finish for use only on computer models not equipped with WWAN capability 787699 001 Base enclosure in neon green finish for use only on computer models not equipped with WWAN capability 787700 001 Base enclosure in smoke finish for use only on computer models not equipped with WWAN capability 787701 001 Base enclosure in ocean turquoise finish for use only on computer models equipped with WWAN capability Sequential part number listing 13 Spare part number Description 787702 001 Base enclosure in sorbet orange finish for use only on computer models equipped with WWAN capability 787703 001 Base enclosure in neon green finish for use only on computer models equipped with WWAN capability 787704 001 Base enclosure in smoke finish for use only on computer models equipped with WWAN capability 787705 001 Display bezel in ocean turquoise finish for use only on computer models equipped with a non TouchScreen display 787706 001 Display bezel in sorbet orange finish for use only on computer models
42. ponents 11 Item Description Spare part number In ocean turquoise finish 787689 001 In smoke silver finish 787692 001 In sorbet orange finish 787690 001 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart AC adapter non PFC EM 4 5 mm 714657 001 45 W HP Smart AC adapter non PFC RC 4 5 mm 741727 001 Power cord 3 pin 1 0 meter black For use in Australia 755530 011 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in North America 755530 001 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes 2 display bezel screw covers 4 rubber feet and 2 rubber screw covers 787721 001 Screw Kit 787722 001 12 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part number Description 714657 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 741284 005 HP cr3114 HSPA Mobile Broadband Module 741727 001 45 W HP Smart AC adapter non PFC RC 4 5 mm 755529 001 HP t4110 LTE HSPA 4G Module 755530 001 Power cord for use in North America 3 pin 1 0 meter black 755530 011 Power cord for use in Australia 3 pin 1 0 meter black 755530 021 Power cord for use in Europe 3 pin 1 0 meter black 755530 031 Power cord for use in the United Kingdom and Singapore
43. r components 7 Item Component Spare part number For use in France 787735 051 For use in Germany 787735 041 For use in Italy 787735 061 For use in the Netherlands 787735 B31 For use in Russia 787735 251 For use in Spain 787735 071 For use in Switzerland 787735 BG1 For use in the United Kingdom and Singapore 787735 031 For use in the United States 787735 001 In sorbet orange finish For use in Belgium 787733 A41 For use in Canada 787733 DB1 For use in Denmark Finland and Norway 787733 DH1 For use in France 787733 051 For use in Germany 787733 041 For use in Italy 787733 061 For use in the Netherlands 787733 B31 For use in Russia 787733 251 For use in Spain 787733 071 For use in Switzerland 787733 BG1 For use in the United Kingdom and Singapore 787733 031 For use in the United States 787733 001 4 WWAN module HP cr3114 HSPA Mobile Broadband Module 741284 005 HP t4110 LTE HSPA 4G Module 755529 001 5 Connector board includes cable and double sided adhesive For use only on computer models equipped with WWAN capability 787715 001 includes SD Card Reader slot and SIM slot For use only on computer models not equipped with WWAN capability 787714 001 includes SD Card Reader slot 6 Heat sink includes grounding tape and replacement thermal material 787711 001 7 System board equipped with an Nvidia CD570M 2 10 GHz quad core processor and a graph
44. r the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 21 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use
45. scription 1 WWAN antennas 2 5 WLAN antennas 2 2 Internal microphone 6 Power button 3 HP TrueVision HD Webcam 7 TouchPad 4 Webcam light The position of the WLAN antennas differs depending on model Antennas are not visible on the exterior of the device Display 3 Left side Item Description Item Description 1 HDMI port 4 Media card reader 2 USB port 5 Power light 3 Audio out headphone Audio in microphone jack Right side Item Description Item Description 1 SIM card reader 3 AC adapter Battery light 2 USB port 4 Power connector select models only 4 Chapter 2 External component identification 3 Illustrated parts catalog A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Locating the service tag information The product name 1 serial number 2 product number 3 warranty information 4 and model number 5 are located on the bottom of the computer This information may be needed when travelling internationally or contacting support ud AAAKAKAKMK Serial XXXXXXKX MEME Product XXXXXXXX Warranty lylyOy Model 000000 Locating the service tag information 5 Computer major components 6 Chapter3 Illustrat
46. t orange finish for use in the United States includes keyboard cable 787734 031 Keyboard top cover in sorbet orange finish for use in the United Kingdom and Singapore includes keyboard cable Sequential part number listing 15 Spare part number Description 787734 041 Keyboard top cover in sorbet orange finish for use in France includes keyboard cable 787734 051 Keyboard top cover in sorbet orange finish for use in Germany includes keyboard cable 787734 061 Keyboard top cover in sorbet orange finish for use in Italy includes keyboard cable 787734 071 Keyboard top cover in sorbet orange finish for use in Spain includes keyboard cable 787734 251 Keyboard top cover in sorbet orange finish for use in Russia includes keyboard cable 787734 A41 Keyboard top cover in sorbet orange finish for use in Belgium includes keyboard cable 787734 B31 Keyboard top cover in sorbet orange finish for use in the Netherlands includes keyboard cable 787734 BG1 Keyboard top cover in sorbet orange finish for use in Switzerland includes keyboard cable 787734 DB1 Keyboard top cover in sorbet orange finish for use in Canada includes keyboard cable 787734 DH1 Keyboard top cover in sorbet orange finish for use in Denmark Finland and Norway includes keyboard cable 787733 001 Keyboard top cover in neon green finish for use in the United States includes keyboard cable 7
47. tries 51 Country region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluatio
48. vice air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents ars A O teeters ey tere tery E ES 1 2 External CAPA ssepe ill saan coches ae ae ee DisSplaY titi dida alert teeeeeeta ss 3 Leftside iaa aia 4 RION SIGE void a AA a A a E A 4 Dr UNISTS pans Cal yu is 5 Locating the service tag information oooooccccnnnnncccnnnnnoccccnnnnnorc cono r erin ddn EE E TE E 5 Computer major COMPONEMS siiis rnnga a a a a a a a E a a Ea 6 Display assembly SUDCOMPONENES ooooccccconcooccccconoonccncnonannn cn conan nc cnn naar rn S Aa Eaa SSS 10 TouchScreen display assembly components onccccccnncccccccnononccncnnnonnnn nano nnnnn nc nan nnnnoncnr ranas 10 Non TouchScreen display assembly components ceeeceeeeeeeeceeeeeeeeeeeeeeteeeeeeeeeeeaaeees 11 UE EE deadueevaodueawadeie pecdzedsacsaawesds de adavevahdednageduadeatebsindesaddeiaaeanees 12 Sequential part number listing 0 2 2 2 ccceececceeeeececee cee ee ee ee aiii dianid diaria dird
49. works built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Grounding guidelines 19 ZA CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities ZA CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 00
50. y sliding it up and forward at an angle Reverse this procedure to install the battery Component replacement procedures 31 Connector board A NOTE The connector board spare part kit includes a cable and double sided adhesive Description Spare part number For use only on computer models equipped with WWAN capability includes SD Card Reader 787715 001 slot and SIM slot For use only on computer models not equipped with WWAN capability includes SD Card 787714 001 Reader slot Before removing the connector board follow these steps h Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 23 Remove the connector board 1 Release the ZIF connector 1 to which the connector board ribbon cable is attached and then disconnect the connector board ribbon cable from the system board 2 Detach the connector board cable 2 from the battery The connector board cable is attached to the battery with double sided adhesive 3 Remove the two Philllips PM1 9x2 4 broad head screws 3 that secure the connector board to the base enclosure 32 Chapter5 Removal and replacement procedures

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