Ticket Station Service Manual
Contents
1. hi E 24 VOLTS 18 GA ORANGE BLK ORANGE WHITE SW SPST SW SPST TI To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 YELLOW 4 PIN MALE MICRO FIT RED 22 GA WHITE BLACK GREEN GREEN 22 GA GREEN WHITE 22 GA WHITE BLACK RED 12 PIN DOOR CONNECTOR 4 12 VOLTS COMMON 22 GA YEULO 12VOLTS COMMON 2 PIN FEMALE MICRO FIT2 PIN MALE MICRO FIT T 22 GA SIGNAL GND BLAGK i 18 GA WHITE ORANGE Eu 3 E a et AIR SOLEN i a EE 12 VOLTS 18 GA YELLOWBRANTER POWI Mr a 22 GA YELLOW GREE EM ch GND 18 GA BLACK 9 A s e Jl G 18 GA GREY Lamp Eee el 18 GA BLUE El a Z 2 O 24 VOLTS 18 GA ORANGE BLK 5 MM POWER CONNECTOR 2 J p ji 22 GA RED Si 22 GA WHITE GREX PDQ TERM 25 SPADE 8 E 25 SP GND 18 GA BLACK e i 18 GA GREEN TO STEPPER MOTOR n 18 GA PINK 25 PD TICKET EATER BOARD J1 TICKET EATER BOARD J2 4 PIN FEMALE MICRO FIT I2VOLTS COMMC OPTO FRONT RECOMNIERBACK RECIEVBRTICON TOP OPTICON BOTTOM ge geg mom pou 18 GA WHITE BLUE 25SPADE SI 5 VOLTS 22 GA RED BLACK lt A 22 GA YELLOW BLUE PRINTER INTERFACEPDQ TERM 22 GA GREY BLACK X GND 22 GA VIOLET WHI LED DISPLAY 5 DIGIT K 24 GA BLUE 485 AA OS 22 GA 24 G GREY 486 d GND 22 GA BLACK ORANGE RO FHPIN MALE MICRO FIT I2VOLTS COMMON 29 ab GND 22 GA BLACK ORANG 25 PD2. Be sure to secure the wires tight along the inside corner away from the scale floor amp View inside looking down 3 Plug power cord into a power receptacle If a floor receptacle 1s used position machine over the top of it e Torun the cord up and out the top of the machine 1 Detach the power wires from the wire clips on the inside left corner of machine 2 Run power wires up inside corner attaching into wire clips 3 Remove wire plate screws 9 and wire plate 4 Connect power cord to power connector on the main harness 5 Run the power cord up and out the top of the machine securing with wire clips 6 Replace wire plate and reattach with screws Install ticket bags see Changing Ticket Bags section of this manual Program barcode machine number etc as desired see Programming section of this manual View inside looking up To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 General Operation 1 Insert tickets into the ticket taker using the easy load ticket rampO The LED display will indicate the number of tickets counted and the Print Receipt Button will flash 2 When all of the tickets have been fed into the machine press the Print receipt button and wait for the printer to completely print the receipt The receipt will feed to the front of the printer bezel amp and stop 3 Pull the receipt straight out 4 Air Blast Cl
3. lt A 6 PIN FEMALE MI 5 VOLTS OPTO XMITER BOTTOOPTO XMITER BOTTOM 5 VOLTS 22 GA WHITE GREEN MOTOR RUN SENSOR 22 GA RED 22 GA BLACK I2VOLTS COMMON 2 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 8 6 5 4 3 2 1 T ITEM NO Description Gart Number QTY 1 icket guide bracket 87 SHM 25 1 ZON DATE A JU Se SES Release to Production 07 28 07 3 heht guide end plate T 87 MAC 03 IT E 4 ticket guide shim 87 SHM 50 AA 6 ficket guide rail lower 87 MAC 12 9 7 icket guide rod 8 SCM 57 UT Met guide rail 87 MAC 13 10 MSHXNUT0 138 32 D N N A _ 11 fcrewnail 13x750 B E UNLESS OTHERWISE SPECIFIED THE INFORMATION CONTAINED IN THIS DRAWING IS THE SOLE PROPERTY OF DIRERSIONSARETRINOGHES BENCHMARK GAMES ANY EE REPRODUCTION IN PART OR AS A WHOLE ge An 4 1 DEG WITHOUT THE WRITTEN PERMISSION OF S EUN T TL E A BENCHMARK GAMES IS Ar DUST PROHIBITED XXX EE XXXX 003 ticket guide assembly S Corso COMMENTS MAW 8 7 6 5 4 3 2 7 TogPurchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 2 1 8 ee Sg B7 ASM 28 1 Update pans 07 27 07 EE NE o o 14 shoulder washer 4idx185x375 87 5CM 59 2 2 15 CRPHMSO 112 40x0 375x0 375 N 2 16 _ nut fiberlock 440 C Ticket Taker Body 8 ASM 27 B B PROPRIETARY AND CONFIDENTIAL UNLESS O THERWISE SPEC IFIED p
4. assembly mount cover roller shaft lower a ssy Er eatertop side AFBMA 12 2 0 2500 0 5000 0 1250 12 SL NC 12 C R PHM S 0 112 40x0 25x0 25 N R PHM S 0 112 40x0 375x0 375 N HA R00097 087A SM 049 shoulder washer 4idx185x375 static brush R PHMS 0 06 BO 320 s 52 C R PHMS 0 138 32x0 188x0 188 N PC BO20 MSHXNUT 0 112 40 D S MSHXNUT 0 112 40 S C n 3 7 A A 87 SHM 07 87 ASM 31 8 SHM 10 90 degree fitting 10 32 to 094 hose idler am sde belt opto transmitter quare Q TY 2 5 1 180 TogPurchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 DRAWING IS THE SO LE PROPERTY OF BENCHMARK GAMES ANY MATERIAL DRAWN BY S Corso FINISH PROPRIETARY AND CONADENTIAL THE INFORMATION CONTAINED IN THIS REPRO DUCTION IN PARTOR ASA WHO LE WITHOUT THE WRITTEN PERMISSION OF BENCHMARK GAMES IS PROHIBITED 2 1 REVISIONS O x 19 S TOLERANCES ANGULAR 1 DEG XX 010 XXX 005 XXXX H 003 ticket eater belt S DWG NO B 87 ASM 24 RS EE Oo UT Es 3 UNLESS O THERWISE SPECIFIED Be nc hma rk a mes DIMENSIO NS ARE IN INCHES TITLE Body Assembly 87 ASM 27 SHEET5 OF 6 1 TogPurchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 2 1 REVISIONS 7 V ET 1 Wen oou 1 87M ET ES en 87 SCM 27 ERN TET D 3 Gear C uier L
5. h rk G THE INFO RMATION CONTAINED IN THIS DRAWING IS THE SOLE PROPERTY OF e nc ma d mes DIMENSIONS ARE IN INCHES BENCHMARKGAMES ANY TOLERANCES N er REPRODUCTION IN PARTOR ASA WHOLE ANGULAR 1 DEG y SAS WITHOUT THE WRITTEN PERMISSION OF a A BENCHMARK GAMES IS XX 4 010 TITLE A PROHIBITED XXX 005 XXXX H 003 ticket eater belt J BEK SIZE DWG NO REV amas NM 1 8 7 6 5 4 3 2 TogPurchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 2 1 D MajorReviion mmm E Change 2 6screwsto lang om 8 7 ITEM PARTNUMBER DESCRIPTIONlexplode1 QTY NO explodel QTY Hex 3 joms 1 nvet 094x250 dome 10 B steel plated 5 2 HexNut 2 Hex Nut 4 tic ket eater 0875HM 011 top cover 1 shm roller ticket eater pearng assy 087ASM074 ticket eater top ticket taker roller O08 7MAC 042 containment 1 olate roller 10 087MAC 039 alignment l olate at spnng ticket eater E 11 0875HM 103 top roller 1 half a r fitting 12 GENO10 1 8 barbed 2 to 10 32M 13 2 56x 188hexx 313L HEX 1 Spacer FF at spnng 14 087SHM 102 ticket eater 1 top roller track 3 DIMENSIONS ARE IN INCHES TOLERANCES FRAC TIONAL ANGULAR MACH 2 BEND 5 TWO PLACE DECIMAL 01 THREE PLACE DECIMAL 005 Benchmark FOUR PLACE DECIMAL 0005 TM Games Inc INTERPRET G EOMETRIC TOLERANCING PER PROPRIETARY AND CONADENTIAL MATERIAL THE INFO R
6. to 0 and the NEXT button will move to the next option SAFETY MODE The Three security levels are as follows LEVEL 0 Notch Only Validation no Barcode required LEVEL 1 Barcode Validation Standard Recommended LEVEL 2 Barcode Validation HIGH Security 10 SAFETY MODE This option sets the Safety Level of the ticket eaters Off is the normal mode and is recommended ON lessens the power of the ticket eaters Depressing the PROGRAM button changes the setting and depressing the NEXT button moves to the next option TICKET VALUE 11 TICKET VALUE This option sets the value of each ticket The PROGRAM button will change the value from I to 5 then back to 1 and depressing the NEXT button moves to the next option RECEIPT CHECKDIGIT 12 RECEIPT CHECKDIGIT This option turns the checkdigit added to the receipt barcode on or off The PROGRAM button will change the setting and depressing the NEXT button moves to the next option CARDSWIPE ENABLE 15 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 13 CARDSWIPE ENABLE This option is selected if one of the many available cardswipe systems is interfaced with the Ticket Station Depressing the PROGRAM button scrolls through the three options which are OFF Normal Operation PULSE and SERIAL Contact your cardswipe system supplier for more information Depressing the NEXT button moves to the next option EDIT DISPL
7. 2 Test a Run enough tickets through the machine to start the pump cycle b Watch the pressure gage The pressure should build to no less than 25 PSI i If the pressure does not reach 25 PSI before blowing off the system has a leak somewhere Check all connections throughout system before valves red hose connections Fix any leaks If pressure builds to more than 25 PSI before blowing off everything is working as it should To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Cutter Tilt Control Update The Cutter Tilt Control Update keeps the cutter assembly from misalignment during ticket jam clearing procedure Parts required Qty Description 2 shoulder washers 2 14 40 x 3 8 machine screws 2 14 40 fiber lock nuts Installation instructions Attach two shoulder washers to outside of ticket cutter side plates as shown Screws are inserted through existing holes in the side of the cutter side plates SHOULDER WASHERS
8. 800 746 2255 1 561 391 200 ITEM NO PARTNUM BER DESC RIPTIO N QTY idler pulley pin 8 SC M 02 idler pulleywo flanges 87 SC M 01 count opto mount GENI GN spacerbe 087SC M 024 CEDE e nut fiberlock 440 40x0 5x0 5 N 40x0 188x0 188 N A 90 deg fitting 062 GEN 014 0 19 IM SHANUT 0 190 24 S C spacer 4 x 1660d x EFE THE INFO RMATION CONTAINED IN THIS DRAWING IS THE SOLE PROPERTY OF BENCHMARK GAMES ANY WITHOUT THE WRITTEN PERMISSION OF BENCHMARK GAMESIS PROHIBITED FINISH 8 7 6 5 4 3 PROPRIETARY AND CONADENTIAL REPRO DUCTIO N IN PARTOR ASA WHOLE DRAWN BY S Corso COMMENTS Ge Belt Assembly Cover DWG NO REV 2 1 nl DECRPON DE 07 26 07 Ee O Of27 07 02 25 12 Belt Assembly Cover Left TOLERANCES ANGULAR 1 DEG XX 010 UNLESS OTHERWISE SPEC IFIED Be nc hma rk a mes DIMENSIONSARE IN INC HES TITLE XXX 005 XXXX 4 003 tic ket eater belt Belt Assembly Cover 87 ASM 61 Belt Assembly Cover Left 87 ASM 62 NM SCALE 1 1 WEIGHT SHEET4 OF 6 1 2 D A U D UJ gt 8 ITEM NO 1 2 5 7 10 11 12 13 14 15 16 N 18 19 0 2 N UJ HH 22 24 25 26 2 B et eatertop sde belt assembly release cam roller snoulder bolt X x 440 belt assembly release belt assembly release cam shm shoulder washer O6xX250x625 cam nght BRG 001 idler shaft assy spacertop assembly spacerbelt
9. AY 14 EDIT DISPLAY Depressing the PROGRAM button will allow for editing of the WELCOME TO message that is displayed on the machine Depressing the NEXT button will skip this step and go to EDIT RECEIPT If the PROGRAM button is depressed the display will show the current WELCOME TO message and a flashing cursor will be at the beginning of the second line of the display which is the only line that may be edited Editing the Display Depressing the PROGRAM button will change the character at the flashing cursor Every time the PROGRAM button is depressed the next character in the list will be displayed If the end of the list of characters is reached the first in the list is displayed refer to List of Characters at the end of this section The line will appear exactly as it is edited including leading and trailing spaces Depressing the NEXT button will move to the next character If the flashing cursor is not at the beginning of the line and the BACK button 1s depressed the flashing cursor will move to the previous character Depressing the NEXT button when the flashing cursor is over the last character will save the displayed Welcome Message and go to the next option which is EDIT RECEIPT 15 EDIT RECEIPT Depressing the PROGRAM button will allow for editing of the first four lines of the receipt as well as the line found after the ticket quantity 1s printed Each of the five lines can be a maximum of 32 charact
10. Chute Upgrade Instructions The chute upgrade should solve problems associated with tickets backing up into the cutter and will also keep tickets from building up on and around the ticket baskets To upgrade your machine 1 Remove the old chutesQ from the cutter assembly by removing the 4 chute mounting screws Note Older machines may not have these old chutes on them If your machine does not have them go to step 2 2 Remove inside most power supply mount screw from the ticket basket plateO Insert the supplied 12 x 5 8 screw in its place from the bottom To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 4 Place the new chute assembly 2 on the ticket basket plateO inside the machine The chute should be approximately centered from left to right and from front to back Use the ticket chute as a template to mark the ticket basket plate mount hole locations Use the side doors for easier access Using the marks pre drill mount screw holes using a 1 8 drill bit 6 Mount the chute using the supplied screws To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Cardswipe Options Benchmark Ticket Station There are two modes for interfacing cardswipe systems to the Benchmark Ticket Station They are Serial Mode and Pulse Mode Either mode can be selected in the field by entering the Ticket Station s programming m
11. DENTAL MATERIAL THE INFORMATION CONTAINED IN THIS _ DRAWING ISTHE SOLE PROPERTY OF BENCHMARK GAMES INC ANY FINISH REPRO DUCTION IN PARTORASA WHOLE WITHO UTTHE WRITIEN PERMISSION OF ticket eatertop top cover roller Benchmark DWG NO 08 A SM 025 oae ER E SCALE 1 1 WEIGHT SHEET2 OF 2 3 1 U 7 TogPurchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 2 1 8 TEM NO Part Number 1 PC B022 PC B 022 2 belt pulley assy long 87 ASM 47 MO 07 26 07 3 macerikketbek A B 11 1 07 27 07 Rat SE een C EE 5 jene 001 BRG 001 D nch Spur gear 32DP 321 14 5PA 1875FW 87 G ER 02 1 S32N 75H 75L0 1875N 7 belt assembly cover 87 ASM 61 8 1087BLTOO1 urethan belt R PHM S 0 086 9 16025x025 N 10 collarshaft 250 HAR 034 opto EN BO20 transmitter quare L belt pulley assy short 87 ASM 48 gt 0 31250 31 4 Saai 3125 N 4 B THENFORNATON CONTRNED NTS UNLESS OTHERWISE SPEC IFIED Be nc h ma rk G ames BENCHMARK GAMES ANY DIMENSIONS ARE IN INCHES REPRO DUCTION IN PARTOR ASA WHOLE TOLERANC ES WITHOUT THE WRITTEN PERMISSION OF pis po Bn DEG TITLE A BENCHMARK GAMES IS XXX 4 005 P XXXX 4 003 ticket eater belt Belt Assembly 87 ASM 26 COMMENTS p vm SCALE 1 1 2 WEIGHT SHEET3 OF 6 1 PROHIBITED 8 7 6 5 4 3 2 U E E N OS O N CO 7 TogPurchase This Item Visit BMI Gaming www bmigaming com 4
12. MATION CONTAINED IN THIS BENCHMARK GAMES INC ANY FINISH REPRODUCTION IN PARTOR ASA WHOLE H 087A SM 025 WITHO UT THE WRITTEN PERMISSION OF oae ER E SCALE 1 1 WEIGHT SHEET 1 OF 2 3 1 ticket eatertop top cover roller TogPurchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 2 1 8 7 NO PARTNUMBER DESCRIPTON P ogez QT Description Date ticket eater shm roller E ei een 2 0 2500 0 5000 2 D tic ket eater D bearing assy 5 1087ASM074 ticket eater top 4 Hex 40x 188hexx 313L oacer FF 7 440x125PPMS 4 8 440x 250PPM5 4 9 eszx sooppms 2 10 256x250PPMS 2 rivet 094x250 12 12 2 Hex Nut 2HexNut 4 ti e 14 08 MACO42 barcode 15 PC B022 scan l LBSAM 12 ticket eater 16 087SC M015 top cover 1 Dacer oulder 18 087ASM030 roller top opto 19 PCB036 receiver 2 small roller 20 O87MAC039 alignment 1 B o la te B t tic ket eater 087SHM 103 top roller 1 half a ir Titting 22 GENO10 1 8 barbed 2 E to 10 32M 5 23 2 Hex 1 56x 188hexx 313L Spacer_FF at spring 24 087SHM 102 ticket eater l top roller track 3 r oaiae ar GE lt DIMENSIONSARE IN INC HES DRAWN 3 8 2011 9 S TOLERANCES DRAWN S Corso 3 8 2011 FRAC TIONAL ANGULAR MACH 2 BEND 5 A TWO PLACE DECIMAL 01 J THREE PLACE DECIMAL 005 FOUR PLACE DECIMAL 0005 TM Games Inc INTERPRET G EO METRIC vomp AND CONRI
13. REI GND SIGNAL 22 GA BLACK 12 VOLTS 18 GA YELLOW 22 GA YELLOW GREEN GREEN WHITE m WHITE BLACK RED E GND 18 GA BLACK i al E OK TICKETS FULL GREEN WHITE n 22 GA RED 5 VOLTS d GND 18 GA BLACK 2 7 WHITE BLK GREEN E HESEN E EA WHTEBLACK RED J d SI 24 VOLTS 18 GA ORANGE BLK SW SPST N CONNECTOR DOOR 2 o 12 VOLTS COMMON 22 GA YELLOW 22 GA SIGNAL GND BLACK 9 ST 12 VOLTS 18 GA YELLOW TT GND 18 GA BLACK To Ol 22 GA YELLOW GREEN 24 VOLTS 18 GA ORANGE WHITE d 3 22 GA RED WHITE BLACK RI 11 O s ra T 4 PIN MOLEX FEMALE N YELLOW GND 18 GA BLACK WHITE BLK GREEN 24 VOLTS 18 GA ORANGE BLK ORANGE S2 SW SPST PIN MOLEX MALE MICRO FIT 24 VOLT POWER 1 E LQ LA PIN CONNECTOR DOOR 3 12 VOLTS COMMON 22 GA YELLOW WHITE GND SIGNAL 22 GA BLACK WHITE 12 VOLTS 18 GA YELLOW WHITE 12 VOLTS COMMON 22 GA YELLOW WHITE WHITE BLACK RED GND 18 GA BLACK WHITE gt LN CN j D 22 GA 5 VOLTS RED WHITE GND 18 GA BLACK WHITE WHITE BLK GREEN S3 24 VOLTS 18 GA ORANGE BLK SW SPST 10 11 12 FULL TICKET BAG 12 PIN CONNECTOR DOOR 4 12 VOLTS COMMON 22 GA YELLOW WHITE 22 GA SIGNAL GND BLACK WHITE 12 VOLTS 18 GA YELLOW WHITE 12 VOLTS COMMON 22 GA YELLOW WHITE WHITE BLACK RED GND 18 GA BLACK WHITE 24 VOLTS 18 GA ORANGE WHITE 22 GA RED WHITE PU
14. S A WHOLE GUI AR gt DEG l WITHOUT THE WRITTEN PERMISSION OF E E T TL E A BENCHMARK GAMES IS UA DO PROHIBITED XXX 005 XXXX 003 idler arm side belt DRAWN BY S Corso COMMENTS pm 2Ua IE E SCALE 2 1 WEIGHT SHEET 1 OF 1 8 7 6 5 4 3 2 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Static Brush Installation Remove Top Assembly Clean rear top edge of sheet metal where static brush will mount Adhere static brush along back edge of top assembly between rivets as shown See manual or inside front door for Instructions Remove Motor Belt e if Remove side belt by loosening both pulley clamps and pulling both pulleys off of the shafts simultaneously L d E CR Ki To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Remove Cutter Assembly Remove Belt Assembly See manual or inside front door for instructions Clean sheet metal on bottom side of ticket taker at back edge where static brush will be installed Adhere static brush along back bottom edge of metal as shown Reassemble in reverse order Important When reinstalling side belt and pulleys be sure that the pulley marked 277 is mounted in the back on the cutter shaft as shown in the instructions above To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Ticket
15. To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 PARTS FAX 561 493 2990 PARTS 561 253 3311 SERVICE 561 253 3310 Benchmark Games Inc PLEASE READ FIRST BEFORE at T PLUGGING IN MACHINE 54MAN 01 D ALL RIGHT RESERVED PAT PENDING OF AMU e Jo gt ow F nt X MIR d amp gt Amusement amp Music Operators Association N a MEMBER AMERICAN AMUSEMENT MACHINE ASSOCIATION To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Table of Contents General Operation 2 Air Blast Cleaning System 3 Setup 4 Changing Ticket Bags 5 Loading Printer Paper 6 Tower Light Status 7 Ticket Taker General 7 9 Ticket Taker Overview 7 8 Ticket Taker Operation H Clearing a Ticket Jam 9 Troubleshooting Guide 10 13 Programming 14 Error Codes 16 Parts List 17 18 Schematics 19 20 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Built for Reliability The Benchmark Ticket Station is a compact ticket cash in machine that was engineered for reliability Here are some of the key features you should be aware of 1 Self Cleaning e All of the opto sensors and barcode scanners are automatically cleaned with an air blast regularly 2 Independent Systems e Each door contains a ticket taker system independent from one another If there is a problem with one of the systems the rem
16. aining systems will still operate 3 Redundant Power Supplies e There are two power supplies in each ticket station 4 Status Tower Light e The ticket station features a tower light ht that will signal a printer problem out of paper etc a ticket taker problem and will let you know when the ticket bags are full 5 Low Dust Cutting e The cutters in the Ticket Station are designed to cut the tickets like a pair of scissors for low dust creation contributing to clean optos and barcode scanners to 4 Stations Field Expandable Standard unit is complete and ready to add another station at any time Just bolt the door on and plug it in Important Note Each of the access doors uses a power lockout switch When the door is open the ticket taker will not operate unless you manually pull the switch to turn it on If you must activate the power while the door is open use caution around the moving parts and belts in the ticket taker For more information and service details please visit www benchmarkgames com To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Setup 1 Install Power Cord The power cord can be run down and out the bottom of the machine or up and out the top of the machine e Torun the cord out the bottom of the machine 1 Feed the power cord through the lower power cord holeO in the bottom of the machine 2 Connect power cord to the power connector at the main harness
17. aper roll that can be used on the large spindle is 6 Note The printer will only print on one side of the paper Pay attention to the orientation of the paper roll when installing Loading Small Rolls 1 Turn the roller release handle counter clockwise 4 turn so that the paper will be allowed to feed into the printer 2 Load the paper onto the small spindle so that the free end is fed from the bottom of the roll and over the guide rail 3 Feed paper as shown in the picture on the side of the printer 4 Turn the roller release handle clockwise 4 turn into the ready position The printer will automatically feed 5 Tear excess from bezel Loading Large Rolls 1 Turn the roller release handle counter clockwise 14 turn so that the paper will be allowed to feed into the printer 2 Load the paper onto the large spindle with the free end of the paper facing down and away from the door 3 Feed the paper under the small spindle over the ticket guide railS and into the printer 4 Turn the roller release handle clockwise turn into the ready position The printer will automatically feed 5 Tear excess from bezel To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Tower Light Status The tower light located on the top of the Ticket Station will let you know from across the room if something in the machine needs attention You can further narrow the location of
18. eaning System The Air blast cleaning system in the Ticket Station is comprised of an air pump a relay the main air hose plumbing one air valve per ticket taker and the local air hose plumbing that is distributed from a manifold after the air valve The cleaning cycle starts whenever any one of the ticket takers has taken 350 tickets It restarts every 350 tickets thereafter At the beginning of the cleaning cycle the pump runs for about 10 seconds to build pressure in the system The air solenoid corresponding to the ticket taker that has taken the 350 tickets is then activated releasing an air blast over the barcode scanners and opto sensors Changing Ticket Bags Open front door Remove basket containment rail 3 Remove front ticket basket pull ticket bag through the bottom of the basket and remove ticket bag 4 Repeat step 3 for the rear ticket bag 5 Replace ticket bags and basket containment rail ps To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Loading Printer Paper The printer will take different paper roll sizes Small paper rolls usually 7 16 diameter core should be loaded on the small spindle located on the printer assembly The largest paper roll that can be used on the small spindle is 2 3 4 diameter Large paper rolls 11 16 diameter core are loaded on the large spindle located above the printer assembly on the door The largest p
19. er Upper barcode scanner Rollers ono of 3 Ticket taker belt assembly includes a Ticket transport belts b Lower barcode scannerO c Notch opto transmitter 4 Ticket taker cutter assembly 5 Drive motor assembly includes a Stepper motor b Hall effect sensorO To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Ticket Taker Operation When ticket is inserted the ticket taker the ticket sense opto is interrupted which starts the ticket taker drive motor The upper and lower rollers take the ticket s to the transport belts which carry the ticket s to the cutters There are blue flat springs in the top assembly that push down on the 6 steel rollers in the top assembly keeping the ticket down on the transport belts During the ticket travel over the transport belts the notch opto senses the center notch of the tickets and the upper and lower side of the ticket is scanned for a barcode We sense that the motor 1s turning with a hall effect sensor which is activated by a magnet located in the motor pulley passing over the circuit board If there is no signal pulsing from the hall effect sensor when the motor is supposed to be running the power to the motor will be turned off Clearing a Ticket Jam 1 Pull Captive PinsO to unlock cutter assembly 1 each side a Pins can be secured in the retracted position by turning them counterclockwise while pulling 2 Tilt cutt
20. er assembly down 3 Use brass handle to pull top assembly amp back and up to remove 4 Remove jammed tickets 5 Carefully replace top assembly 6 Tilt cutter assembly up and re secure captive pins A i Cutter Assembly Shown Tilted Down To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Troubleshooting Guide Note There are 2 power distribution circuit boards mounted to the power supply housing Each board holds 3 fuses one 5V amp two 12V If there is a DC power problem check these fuses Ticket Taker will 1 Check ticket sense opto pair LED should come on not start and power output should pull to ground on the ticket sense opto receiver when opto is blocked by ticket Check for good power and ground to ticket sense opto transmitter amp and ticket sense opto receiverO 2 Check for good signal to ticket eater pcb input from ticket sense opto receiver 3 Check all ticket eater motor connections Ticket Taker 1 Ticket sense opto path is blocked check for ticket or runs debris continuously 2 Bad ticket sense opto receiver or transmitter 10 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Ticket Taker Hall effect pcb output not getting to the ticket eater board runs slowly 1 Check that when the motor is running the LED on then stops the hall effect pcb is flashing at least one time per motor revo
21. ers long including spaces and punctuation Depressing the NEXT button will skip this step and go to RE ENTER PROGRAM MODE If the PROGRAM button is depressed the display will show the current first line of the receipt and a flashing cursor will be at the beginning The first twenty characters will be on the first line of the display and the last twelve characters will be on the second line of the display A black square will be displayed past the end of the 32 character line NOTE If this option is selected all 32 characters on all five lines must be stepped through to leave this option Editing the Receipt All five lines on the receipt are edited in the same way It is recommended that the information that 1s desired for the five lines be written out in advance to insure that the 32 character limit 1sn t exceeded The lines should be edited with NO leading spaces Each line will be automatically centered on the receipt when it 1s printed Depressing the PROGRAM button will change the character at the flashing cursor Every time the PROGRAM button is depressed the next character in the list will be displayed If 16 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 the end of the list of characters is reached the first in the list is displayed refer to List of Characters at the end of this section Depressing the NEXT button will move to the next character If the flashing cursor is n
22. lution If the LED does not flash a Check to see if the motor pulley is tight on the motor shaft b Check the distance of the motor pulley from the hall effect sensor pcb There is a magnet on the inside of the motor pulley that activates the sensor every revolution If the pulley is located too far from the sensor pcb the magnetic strength will be too weak to activate the sensor c Check voltage to the hall effect pcb If the LED does flash check the output of the hall effect sensor pcb all the way to the ticket eater pcb 11 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Ticket Taker will not count with Ticket inserted in any direction Ticket Taker counts accurately with barcode only up or only down Ticket count is intermittent Single tickets do not count accurately 1 Check notch count opto pair LED on notch opto receiver should flash as tickets are fed into ticket taker a If LED does not flash check power to the notch opto transmitter and notch opto receiverQ b IF LED is always on something is blocking the opto path or the opto is dirty 2 If LED does flash check output of notch count opto all the way to the ticket eater pcb 3 Check power to barcode pcb s and output all the way back to ticket eater pcb 1 Check power to and output from barcode scanner pcb corresponding to the side that does not work To help diagnose the problem yo
23. mp comes on every 350 tickets cleaning often Make sure there are no leaks in the main air plumbing Make sure there are no leaks in the local air plumbing at the doors Check air hose connections at the air valve manifolds Note If the problem is most often with one particular ticket taker it is most likely a leak in the air plumbing system local to the door with the problem after the air valveG Shown with ticket baskets removed 13 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Programming PLEASE NOTE The lockout switch must be activated for all programming functions to work Be sure to pull the plunger out to activate power to the ticket taker board before programming Use caution as the ticket taker now has power If at any time the message COMM ERROR is displayed there is a problem with communications between the boards and programming is not possible If this condition occurs check to be sure lockout switch is activated or turn off the machine check all harness connections insure that the power switch is on to the Ticket Eater board and turn on the machine 1 Entering Programming Mode To enter program mode press and hold the PROGRAM button located on the back of the Printer Interface Board the board with the LCD display After 2 seconds Ue d d rix PROGRAM MODE will appear on LE KE E the LCD Display At this time release Ta id the butt
24. ode and selecting the option that is desired Hardware Connections There are 5 wires that are used ALL TTL Levels Inputs to Ticket Eater Board ENABLE TRANSFER TICKETS COMPLETE TRANSACTION Outputs From Ticket Eater Board BUSY FAULT DATA CLOCK PULSE PLEASE NOTE the outputs are open collecter so pull up resistors will be required The connector that is in the Ticket Station harness is a Molex 19 09 1062 6 pin male The pinout wire colors and connections to the Ticket Eater Board are as follows Pin1 Pink White CLOCK PULSE J2 3 Pin2 Blue Yellow BUSY FAULT J2 10 Pin3 White Black Yellow TRANSFER TICKETS COMPLETE TRANSACTION J1 11 Pin4 White Grey DATA J2 6 Pin5 Grey Red ENABLE J1 9 Pin6 Not Used To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Protocols Serial Mode The interfaced system must pull the ENABLE input low to enable the ticket eater Whenever the card is swiped the cardswipe system would call for a ticket count by pulling the TRANSFER TICKETS input low for a minimum of 30mS Immediately following the ticket eater board will transmit the amount in ASCII MSB first using the CLOCK and DATA lines For example the amount 54321 would be transmitted as 0x35 0x34 0x33 0x32 0x31 The ticket eater board will wait for 2 5 seconds If your system needs a retransmission it must pulse again within that 2 5 second
25. on Momentarily PLEASE WAIT will appear while the Totals retrieved At this time TOTAL TICKETS with the number of tickets taken in will be displayed Bd pe T TN Fors a A are 2 TOTAL TICKETS The total tickets taken in are displayed The total will rollover to zero when it reaches 10 000 000 Depressing the PROGRAM button will reset the count to zero and depressing the NEXT button will display LAST RECEIPT NUMBER 3 LAST RECEIPT NUMBER The last receipt number printed is displayed This number automatically increments on every print and rolls over to 1 after Receipt Number 9999 Depress the PROGRAM button to reset the receipt number and depress the NEXT button to display ENTER PROGRAM MODE 4 ENTER PROGRAM MODE Depressing the PROGRAM button at this time will enter the area of Program Mode where parameters may be changed Depressing the NEXT button will return the game to Run Mode 5 DATE TIME If Program Mode has been entered the first setting 1s the Date and Time The cursor will be flashing and at the Month position Depressing the PROGRAM button will step through the month from 01 to 12 Depressing the NEXT button will move the cursor to the Day position Enter the Day using the PROGRAM button Depressing the NEXT button will move the cursor to the Year position Depressing the PROGRAM button will increment the Year from 00 to 99 Depressing the NEXT button will move the Cursor the Ho
26. one of Errors through 4 occur in the middle of a receipt print the Printer may default to ERROR 5 Insure that all of the possible errors are checked before assuming a communications failure If the Printer is in the middle of printing the receipt and runs out of paper 1t will retain the information for that receipt AS LONG AS POWER IS NOT TURNED OFF TO THE PRINTER Reload the paper without turning the printer off and it will complete the printing of the last receipt 17 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Major Parts List 87 ASM 24 Ticket Taker 87 ASM 26 Ticket Taker Belt Assy 87 ASM 28 Ticket Cutter 87 ASM 46 Solenoid Valve Assy PCB 02 1 Opto Receiver Single PCB 026 Hall Effect Sensor PCB 028 Stepper driver single white series 87 ASM 25 Ticket Taker Top 87 ASM 27 Ticket Taker Body 87 ASM 45 Ticket Taker Stepper Motor PCB 020 Opto Transmitter Single PCB 022 Barcode Reader PCB 027 Printer Driver Board 18 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 ELM 021 ELM 022 Lockout Tower Light 3 Switch color PCB 029 gt ELM 023 5 digit led Printer Thermal display MOT 004 Air Pump To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 12 PIN CONNECTOR DOOR 1 12 VOLTS COMMON 22 GA YELLOW 1 n WHITE BLACK G
27. ot at the beginning of the line and the BACK button 1s depressed the flashing cursor will move to the previous character Depressing the NEXT button when the flashing cursor is to the left of the black square will save the line and the next line will be displayed for editing If it 1s the fifth line the next option will be shown RE ENTER PROGRAM MODE 16 JRE ENTER PROGRAM MODE This option gives you the opportunity to go through the programming settings again Depressing the PROGRAM button will re enter the Program Mode at the beginning and depressing the NEXT button will leave Program Mode and return to Run Mode CHARACTER LIST for DISPLAY and RECEIPT EDITING SPACE l amp 0123456789 ABCDEFGHIJKLMNOPQRSTUVNWXYLZ abcdefghIjkIlmnopgqrstuvwxyz ERROR CODES The LCD Display on the Ticket Station will show common error codes to help in troubleshooting There are two Types of errors those associated with the Ticket Eater and those associated with the Printer The LCD Display will show which type of error it is TICKET ERROR or PRINTER ERROR along with the associated error number The Errors are as follows 1 Ticket Errors ERROR 1 Ticket Jam 2 Printer Errors ERROR I Printer Platen Open ERROR 2 Printer Out Of Paper ERROR 3 Printer Head Temperature Abnormal ERROR 4 Printer Cutter Cover Open usually indicates a Paper Jam ERROR 5 Printer Communications Failure NOTE If
28. ote It is important in systems that do not have a reservoir that pcb version 7 4 or earlier is used Using version 7 5 or later without the reservoir will stress the air pump Note There is an intentional orifice drilled into the reservoir to limit system pressure to less than 30 PSI Parts required Qty Description reservoir conduit clamp 48 32 hex nut Tee fitting pressure gage assy cable ties per door ticket taker controller boards version 7 5 or later Q bech bech Installation Instructions Remove ticket bags and baskets from Ticket Station to allow access to the inside back panel of the machine Attach reservoir to back panel by mounting clamp using screw stud that 1s pressed into the metal and supplied nut Cut air line using the center of the T fitting as cut point Attach each cut end of the air line to the T fitting Use two cable ties to secure air line to T fitting as shown CABLE TIES To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Remove air line from fitting at air valve on main front door You may need to cut the line Remove air valve from bracket Install T fitting with pressure gage into air valve and remount air valve Attach air line to fitting 0 Use cable tie to secure air line to fitting re AIR VALVE PRESSURE GAUGE CABLE TIE 11 Replace ticket taker controller boards with version 7 5 or later 1
29. ower 87 GER 03 D 4 torsonsping SPROIA 87 5CM 14 cutter plate right 87 SHM 33 AFBMA 12 2 0 2500 7 0 5000 0 1250 BRG 010 12 SI NC 12 8 pol pin 063x250 9 kuttercover 87 SHM 51 10 GearCutter Upper 87 G ER 04 S C R PHMS 0 112 12 cutter plate left 87 SHM 32 C B PROPRIETARY AND CONADENTIAL UNLESS OTHERWISE SPEC IFIED B h G THE INFORMATION CONTAINED IN THIS I I k I DRAWING IS THE SOLE PROPERTY OF e n C d d e S DIMENSIONS ARE IN INCHES BENCHMARKGAMES ANY TOLERANC ES REPRO DUC TION IN PARTOR ASA WHOLE ANGULAR y 1 DEG WITHOUT THE WRITTEN PERMISSION OF 8 A Gd SS XX 010 TITLE A BENCHMARK GAMES IS PROHIBITED XXX 005 XXXX H 003 ticket eater belt DRAWN Br S C Orso COMMENTS SE 1576 NO e FINISH B 87 A SM 24 SCALE 1 1 5 WEIGHT SHEET6 OF 6 1 8 7 6 5 4 3 2 Cutter Assembly 87 ASM 28 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 8 7 O 5 4 3 2 1 ITEM NO Part Number 14 idler arm side belt shm 87 SHM 85 ZON DESCRIPTION DATE 2 jidler arm roller 87 SCM 60 Release to Production 07 31 07 EXT U i ___ _ _ _ _ _ _ __ E 8 SLNC 8 D O N eee N A D D 4 hutfiberlock 1032 C e B B PROPRIETARY AND CONFIDENTIA UNLESS OTHERWISE SPECIFIED THE INFORMATION CONTAINED IN THIS DRAWING IS THE SOLE PROPERTY OF DIMENSIONS ABE INCHES BENCHMARK GAMES ANY TOLEDANGES REPRODUCTION IN PART OR A
30. s and the amount will be retransmitted otherwise the ticket eater board assumes that the transmission was successful and the ticket count is cleared If this line is pulsed and there are no tickets the ticket eater board will respond with 0x30 0x30 0x30 0x30 0x30 There is no PRINT RECEIPT button CLOCK and DATA Timings are Clock pulse width 50us min Clock period 700us min Data valid on falling clock edge Most significant digit transferred first 10000 s Least significant bit transferred first Pulse Mode When the card is swiped the cardswipe system pulls the ENABLE line low which enables the Ticket Eater After tickets are inserted the pushbutton is depressed which is connected to the TRANSFER TICKETS COMPLETE TRANSACTION Input The Ticket Station responds by sending one 50mS Low pulse for each ticket on the CLOCK PULSE output and the ticket total is cleared The pulse train is 5096 duty cycle If the Ticket Station has faulted the BUSY FAULT output will be held low To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Air Reservoir Update The Air Reservoir Update provides a more sustained air blast to clean the optics in the ticket taker Ticket taker controller pcb with revision of 7 5 or later is required for this update The software was revised so that the pump runs longer in order to build up full pressure since the reservoir adds significant volume to the system N
31. the problem from outside the machine by looking at the LCD display on each door The door with the problem will have an error code on it Here is what the lights indicate White Light Flashing indicates power and is used as an attraction so customers can easily locate the machine White Light Solid indicates that it is time to change the bag containing discarded tickets Red Light Solid indicates that there is a ticket taker problem Refer to troubleshooting section of this manual Yellow Light Solid indicates that there is a problem with the printer This is most often seen when a printer need paper If the printers do not need paper refer to the troubleshooting section of this manual Ticket Taker General Note When a door is open for service the lockout switch kills the 24V to the corresponding door This keeps the ticket taker from operating for safety If you must activate the power at the lockout switch for troubleshooting or programming use caution around the ticket taker belts and cutters ALWAYS STAY CLEAR OF THE TICKET CUTTERS Ticket Taker Overview The ticket takers are comprised of 4 main parts plus the drive motor 1 Ticket taker main body includes 1 a Ticket sense transmitter b Lower steel roller 2 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 2 Ticket taker top assembly includes Upper urethane rollerQ Ticket sense opto receiver Notch sense opto receiv
32. u can through programming options change the ticket verification to notch from barcode If the ticket count becomes accurate the problem is related to the barcode If the count is still intermittent the problem is probably related to the notch opto sensors 1 Bad tickets with poor printing or out of spec barcode 2 Clean barcode scanner pcb s and opto notch transmitter and receivers if this works check pump operation and pneumatic cleaning system for leaks Check for loose wire connections to barcode scanners or opto notch optos Check that tickets travel through the ticket taker at a consistent rate without stopping or slowing dramatically 1 Check for debris in ticket eater 2 Check for equal spring pressure from the flat springs make sure they are not bent 3 Check ticket transport belts for tracking breakage stretch or extreme wear 12 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 Printer does not Out of paper print Paper installed backwards The printer will only print on one side of the paper See Installing Printer Paper section of this manual to verify correct installation Paper guide plate pushed up This plate needs to be all the way in the down position in order for the printer to print If you find this in the up position check to be sure receipt path is clear and that paper can be fed freely through the door Sensors need Make sure the air pump a
33. ur position The time is 14 To Purchase This Item Visit BMI Gaming www bmigaming com 1 800 746 2255 1 561 391 7200 set in 24 Hour format Depressing the PROGRAM button will increment the Hour from 00 to 24 Hours Depressing the NEXT button will move the cursor to the Minutes position Depressing the PROGRAM button at this time will increment the minutes from 00 to 59 Depressing the NEXT button will go to the next option ENTER MACHINE NUMBER 6 ENTER MACHINE NUMBER The machine number for each unit can be set from 0 to 99 Depressing the PROGRAM button will increment this value and depressing the NEXT button will move to the next option BarCode entry 7 ENTER BARCODE Depressing the PROGRAM button will allow for entry editing of the 4 Digit Interleaved 2 of 5 barcode present on the ticket for ticket validation Depressing the NEXT button will skip this step 8 BARCODE 0000 This option sets the 4 Digit barcode The flashing cursor will be over the first digit Depressing the PROGRAM button will change the value of this digit from 0 to 9 then back to 0 Depressing the NEXT button will move the cursor to the next digit Continue in this manner until the last digit is entered then depressing the NEXT button will move to the next option TICKET SECURITY 9 TICKET SECURITY This option sets the Level of ticket barcode validation used The PROGRAM button will change the value from 0 to 2 then back
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