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1. 25 TECHNICAL SERVICE BULLETINS I u u 26 38 u ut Sa smua D apa a aaa sates 27 au a a 28 Aluminum yuy u aa qaa hoy Qa yy Saa uha 29 u n uiisqa REE Tie ta ahua aaa qaqahina hr 30 Discol red Wate lereier n E ETE NEE RAAE TEAREN RRRA 31 Smelly Water eia EE A A EN E 32 Chlorination Procedure eee een eee 33 Not Enough Hot Water u u qun hela deian ayay Aten 34 1 u D us hh EN ann Mae ates ne nea Mes sea 35 36 Leaking Temperature and Pressure Relief 37 Insulation Blankets u n ukasa uama ee eae ea 38 GENERAL INFORMATION oiee cus asa EPAR aian anaa 39 40 BASIC INSTALLATION amp OPERATION INSTALLATION OF RESIDENTIAL GAS WATER HEATER Water Supply Cold Exhaust Vent to Water See Labels and Ouside of Building Shut Off Installation Instructions and Use amp Care Guide for clearances Massachusett Install a vacuum relief in cold water line per section 19 MGL 142 Union Expansion Tank Pressurize to Equal Supply Water Pres
2. Figure 28 140 F 60 C 24 GAS WATER HEATER SIZING GUIDE Use the following information as a guide to approximate the correct size water heater for the residence gallon size 21 gallon draw for one bath residence 40 gallon size 28 gallon draw for two bath residence or one bath with an automatic clothes washer 50 gallon size 35 gallon draw for three bath residence or two baths with an automatic clothes washer When a whirlpool tub is part of the home equipment it is suggested that the water heater storage tank capacity be selected based on the needs of the whirlpool tub This method of tank sizing will in most cases cancel all statements above concerning tank sizing High flow or multiple shower head installations must be sized for at least a 20 minute draw 120 F Water Min Stored Water Capacity 80 gal 90 gal 100 gal 110 gal 120 gal 130 gal 140 gal 150 gal 140 F Water Min Stored Water Capacity 65 gal 71 gal 80 gal 89 gal 98 gal 108 gal 117 gal 125 gal 160 F Water Min Stored Water Capacity 54 gal 59 gal 66 gal 74 gal 82 gal 90 gal 97 gal 104 gal A thermostatic mixing valve set for a maximum temperature of 120 F is recommended to be installed to prevent a scalding hazard Based on tub water temperature of 105 Note Because the desired fill time is normally 10 minutes recovery capacity is not used for this calculation All water used i
3. I u u uu uu u 18 CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES 18 19 Combustion Air Tests nice don iat ele tether ei ee 18 Draft Test m m aS k a a 19 External Inspection amp Cleaning of the Base Ring Filter a a 19 Cleaning the Combustion Chamber and Flame Arrestor U n a 19 TESTING THE THERMOCOUPLE AND GAS CONTROL 20 Thermocouple Output Test uu n y au aa a a Qu Mal un au 20 Gas Control Valve Thermostat Thermal Switch Models u 20 REPLACING THE THERMOCOUPLE AND GAS CONTROL 21 23 Removing the Manifold Burner 21 Removing the Burner from the Manifold Burner Assembly I 21 Replacing the Thermocouple r 21 Replacing the Manifold Burner Assembly U naa 22 Removing and Replacing the Gas Control Valve Thermostat a 23 ADJUSTING THE TEMPERATURE ON THE GAS CONTROL 24 GAS WATER HEATER SIZING GUIDE I U u uu u 25 LEAKAGE CHECKPOINTS wc Gusan aaa a aqa kia
4. Do not allow insulation to come within 2 of the base of the water heater to prevent blockage of combustion air flow to the burner The combustion air openings in the base of the water heater must NOT be obstructed Inspect the insulation blanket frequently to make certain it does not sag thereby obstructing combustion air flow 38 GENERAL INFORMATION Draw efficiency is the quantity of hot water available to the consumer before the outlet water temperature decreases 25 degrees F A 40 gallon water heater will typically provide 70 28 gallons of this usable hot water 60 is the minimum The burner or elements are allowed to operate during this test Incoming cold water mixes the remaining stored water below this 25 degree limitation Energy Factor is an indicator of the combined thermal efficiency and standby efficiency of a water heater The higher the energy factor the more efficient the water heater will be Minerals and gases will separate from water as temperature increases R Value is a measure of the resistance of a substance to heat flow Recovery rate is the amount of water that is heated to a set temperature per hour An example might be that a water heater has a recovery rate of 30 gallons of water per hour at 80 degree F Fahrenheit temperature rise Standby efficiency the water heater s ability to contain heat in the tank A minimum of tank water heat loss per hour is desired Sample te
5. temperature of the control while incoming cold water drops the water temperature around the thermostat probe Also short repeating heating cycles caused by small hot water uses can cause temperatures at the point of use to exceed the thermostat setting by up to 30 F Gas Control Knob Gas Control Knob On Pilot Off Reset Button h h E i 7 130 F UNITROL 420 F Mark 130 F 140 F 140 F 150 F Yon cs Water Temperature Dial Robertshaw White Rodgers Gas Control Valve Gas Control Valve Thermostat Thermostat Note Temperature marks noted above are approximate and may vary due to various factors Water Temperature Time to Produce 2nd amp 3rd Degree Burns on Adult Skin 160 F 71 C About 1 2 second 150 F 66 C About 1 1 2 seconds 140 F 60 C 130 F 54 C 120 F 49 C 80 F 27 C wan Figure 6 12 BASIC INSTALLATION amp OPERATION Combustion Air Requirements AWARNING Carbon Monoxide Warning Water heater must be vented to outdoors Vent must be installed by a qualified technician using the local and state codes or in the absence of local
6. Open the drain valve so the gauge reads system pressure Open a hot water tap and allow 15 to 20 of the tanks volume to run out Shut off the drain valve and make sure that no other fixture in the system hot or cold is open Make sure that outside fixtures if they are on the same system are turned off too Any water leaks or use will make the test meaningless Check the water pressure gauge and turn the pointer so it lines up with the pressure indicating needle Turn the thermostat back up to its normal position so the heater cycles on Watch the pressure gauge If the system is closed the pressure will start to climb steadily and rapidly A small amount of thermal expansion control may be built into the system because of trapped air pockets or a water hammer arrestor In that case the pressure will increase slightly hold steady for a short time and then rapidly increase The temperature and pressure relief valve T amp P or PRV should open and release water once the pressure reaches the maximum setting on the valve The valve will close once the pressure falls below the pressure setting of the valve 35 THERMAL EXPANSION THE FIX The ideal fix involves the use of a pressure reducing valve if supply pressures are above 60 to 70 psi and a properly sized expansion tank The PRV reduces supply pressures to 40 to 60 psi allowing an economically priced and sized expansion tank to be used The PRV also offers the benefit of saving
7. igniter and thermocouple See the figure below for the complete list of components The pilot burner remains on once it is manually lit When incoming cold water activates the thermostat gas flows to the main burner The pilot flame ignites this gas The main flame burns until the tank reaches set temperature then the thermostat interrupts this main gas flow Figure 3 igniter Wire Pilot Assembly View Pilot Burner Piezo Igniter Main Burner i Pilot Bracket 3 NOTE The base of the Thermocouple must be flush with the base of the pilot bracket i Pilot Orifice Pilot Burner a Thermocouple Ferrule TCO Therma TCO Reset Off Sensor Button i Burner Screws Door Gasket Front View DO NOT operate the water heater without the pilot and burner orifices installed Normal Operation Figure 4 Reset Pilot The pilot flame heats the end of a thermocouple Button Gas CortrolKnob Pilot As the thermocouple gets hotter it generates a small cannot be detected without an electrical meter Burton electrical current to the bottom of the gas control valve thermostat This current powers the electromagnet afety Valve and holds open the main gas interrupter as long as the Closed pilot flame is heating the thermocouple The normal voltage for a properly working thermocouple is between a 20 and 30 mv DANGER If the pilot is extinguished it can take up to 180 seconds for the thermocou
8. AIR INLET 1 SQ INCH PER 4000 BTUH FOUNDATION N 100 SQ INCH MINIMUM EACH VENT ALL AIR FROM OUTDOORS INLET AIR FROM VENTILATED CRAWL SPACE OUTLET AIR TO VENTILATED ATTIC Figure 9 OPEN GABLE VENT TO OUTDOORS INSTALL ABOVE INSULATION OUTLET AIR TO ATTIC 1 SQ INCH PER 4000 BTUH 100 SQ INCH MIN EACH CONFINED SPACE INLET AIR DUCT 1 SQ INCH PER 4000 BTUH 100 SQ INCH MIN EACH 12 MAXIMUM ALL AIR FROM OUTDOORS THROUGH VENTILATED ATTIC Figure 10 14 BASIC INSTALLATION amp OPERATION 1 SQ INCH PER 2000 BTUH 100 SQ INCH MINIMUM EACH C RR ss OUTDOOR AIR DUCTS TRE TREET N O 1 SQ INCH PER 2000 BTUH 100 SQ INCH MINIMUM EACH ALL AIR FROM OUTDOORS USING HORIZONTAL DUCTS Figure 11 ALTERNATIVE OPENING LOCATION 1 SQ INCH PER 3000 BTUH 100 SQ INCH MINIMUM EACH CONFINED SPACE ALL AIR FROM OUTDOORS USING A SINGLE PERMANENT OPENING Figure 12 Vent Pipe System This water heater must be properly vented for the removal of exhaust gases to the outside atmosphere Correct installation of the vent pipe system is mandatory for the proper and efficient operation of this water heater and is an important factor in the life of the unit The vent pipe must be installed according to all local and state codes or in the absence of local and state codes the National Fuel Gas Code ANSI Z223 1 NFPA 54 current edition T
9. Use compressed air to clear any dust or debris that a may have accumulated in the flame arrestor COMBUSTION CHAMBER FLAME ARRESTOR Outer Door Air is drawn for combustion Figure 19 Keep area clean and free from 3 Reassemble following the procedure under combustibles and flammable vapors Replacing the Manifold Burner Assembly See Figure 18 page 21 19 TESTING THE THERMOCOUPLE AND GAS CONTROL VALVE THERMOSTAT IMPORTANT Before performing any test check the area around the water heater for any source of a Flammable Vapor i e gasoline paint thinners etc If any sources are found do not proceed until they are removed Thermocouple Output Test The following test will check the DC voltage generated by the thermocouple when the pilot light is lit 1 Disconnect the thermocouple from the gas control valve thermostat as shown in the adjacent figure 2 Using a multimeter with alligator clips leads attach the red lead to the body copper part of the thermocouple Attach the black lead to the end silver part of the thermocouple Reference the adjacent image for placement of the leads 3 Follow the lighting instructions on the front of the water heater to light the pilot and watch the voltage readings on the multimeter NOTE You will have to hold the button down to keep the pilot lit for the duration of the test After 45 seconds the meter should read 20 30 millivolts DC o
10. and state codes the National Fuel Gas Code ANSI 2223 1 NFPA 54 current edition and or the installation instructions Examples of a qualified technican include gas technicians authorized gas company personel and authorized service persons Failure to so do can result in death or carbon monoxide poisoning IMPORTANT Air for combustion and ventilation must not come from a flammable or corrosive atmosphere Any failure due to flammable or corrosive elements in the atmosphere is excluded from warranty coverage The following types of installation not limited to the following will require outdoor air for combustion due to chemical exposure and may reduce but not eliminate the presence of corrosive chemicals in the air beauty shops photo processing labs buildings with indoor pools water heaters installed in laundry hobby or craft rooms water heaters installed near chemical storage areas water softeners Combustion air must be free of acid forming chemicals such as sulfur fluorine and chlorine These elements are found in aerosol sprays detergents bleaches cleaning solvents air fresheners paint and varnish removers refrigerants and many other commercial and household products When burned vapors from these products form highly corrosive acid compounds These products should not be stored or used near the water heater air inlet or air intake path Combustion and ventilation air require
11. gallon of Propane gas contains about 91 250 BTU of heat One pound of Propane gas contains about 21 600 BTU of heat 39 GENERAL INFORMATION One pound of gas pressure is equal to 27 7 inches water column pressure Inches of Water Column X 036091 PSI Inches of Water Column X 073483 Inches of Mercury Hg Centimeters Inches X 2 54 MM millimeters Inches X 25 4 Meters Inches X 0254 Doubling the diameter of a pipe will increase its flow capacity approximately 5 3 times Construction Tank is constructed of steel The inside of the tank is constructed of a glass lining bonded to the steel This prevents water to metal contact and rusting of the tank An anode rod will be installed within the tank The hex head plug end of the anode is visible on the top of the water heater This metal rod offers secondary protection of the tank against corrosion where the application of glass is not possible threaded tank openings These areas will have small areas of water to metal contact All water heaters will contain at least one thermostat to operate the heater and one high limit to prevent water temperatures approaching the steam level 40 NOTES 41 NOTES 42 43 ALL TECHNICAL AND WARRANTY QUESTIONS SHOULD BE DIRECTED TO THE LOCAL DEALER FROM WHOM THE WATER HEATER WAS PURCHASED IF YOU ARE UNSUCCESSFUL CONTACT STATE WATER HEATERS RESIDENTIAL TECHNICALASSISTANCE 1 800 365 0024 OR WWW STATEWATERHEATERS CO
12. on pp 20 21 Low gas pressure check as described on p 18 Insufficient combustion air follow steps on pp 18 19 Compare hot water requirements with the capacity of the water heater See sizing guide on p 25 You may also use the volume test on page 34 to analyze your hot water needs If necessary install a water heater with greater capacity Turn temperature dial to desired temperature as described on p 24 Drain p 17 Determine if water treatment is needed p 29 Adjust the thermostat setting p 24 Check water supply pressure In closed systems the supply pressure should not exceed 80 psi in a 24 hour cycle If the pressure exceeds 80 psi install a pressure reducing valve in combination with a properly sized thermal expansion tank pp 35 36 amp 37 PROBLEM POSSIBLE CAUSE TEST CORRECTIVE ACTION WATER LEAKAGE Thermostat does not shut off Check the Gas Control Valve Thermostat as described on p 20 21 Drain valve dripping leaking Back flush to clean out sediment replace if necessary Tank Leak Check Leakage Checkpoints described on 25 TABLE OF CONTENTS BASIC INSTALLAT ON LU Nu aun isa asya 8 16 DRAINING AND FILLING THE WATER u uu 17 Draining the Water Heater uu un na bua ua hata s eatin 17 Filing the Water Heater aen m u S ed Ade E A eae eee 17 CHECKING THE GAS SUPPLY FOR PRESSURE
13. port for damage and replace as required 3 Insert the manifold burner assembly into the burner compartment making sure that the tip of the manifold tube engages in the slot of the bracket inside the combustion chamber Figures 32 amp 33 4 Inspect the door gasket and make sure there is no fiberglass insulation between the gasket and the combustion chamber 5 Replace the two screws which secure the manifold burner assembly door to the combustion chamber and tighten securely Once the manifold burner assembly door is tightened visually inspect the door gasket between the manifold burner assembly door and the combustion chamber for spaces or gaps that would prevent a seal IMPORTANT Do not operate the water heater if the door gasket does not create a seal between the manifold door and the combustion chamber 6 During the following procedure do not cross thread or apply any thread sealant to any of the fittings listed below First reconnect the manifold tubing to the gas control valve thermostat NOTE L P gas systems use reverse left hand threads on the manifold tube NOTE Ifa ferrule nut needs to be installed for the pilot tube locate the one provided with your parts kit Install it in the gas control valve thermostat at the pilot location hand tight only Next insert the pilot tube into the ferrule nut until it bottoms out NOTE Hold the tube in this position Tighten the ferrule nut with a wrench until the crimp conn
14. proper operation of this water heater ample air must be supplied for the combustion ventilation and dilution of flue gases Small enclosures and confined areas must have two permanent openings so that sufficient fresh air can be drawn from outside of the enclosure One opening shall be within 12 inches of the top and one within 12 inches of the bottom of the enclosure The size of each opening free area is determined by the total BTUH input of all gas utilization equipment i e water heaters furnaces clothes dryers etc and the method by which the air is provided The BTUH input can be found on the water heater rating plate Additional air can be provided by two methods 1 All air from inside the building 2 air from outdoors 12 MAXIMUM CLOSET OR OTHER CONFINED SPACE PERMANENT OPENINGS TO THE OUTSIDE OR ADDITIONAL ROOMS WITHIN THE BUILDING 12 MAXIMUM Figure 7 BASIC INSTALLATION amp OPERATION All Air from Inside the Building When additional air is to be provided to the confined area from additional room s within the building the total volume of the room s must be of sufficient size to properly provide the necessary amount of fresh air to the water heater and other gas utilization equipment in the area Each of the two openings shall have a minimum free area of 1 square inch per 1 000 BTUH of the total input rating of all gas utilization equipment in the confined are
15. relief opening of the draft hood A steady flame or smoke drawn into the opening indicates proper draft dust or debris that may have accumulated on the filter screen NOTE If the water heater is located in an area that is subjected to lint and dirt it may be necessary to check the base ring filter more frequently 2 Follow the Lighting Instructions to turn off the water heater and allow it to cool for 10 minutes before attempting to clean the base ring filter If the flame flutters or is blown out combustion products are escaping from the relief opening If this occurs do not operate the water heater until proper adjustments or repairs are made to the vent pipe 3 Use a vacuum cleaner with a hose attachment system and or air supply requirements to remove any dust or debris that may have accumulated on the filter NOTE If unable to inspect or clean the base ring filter follow the Cleaning the Combustion Chamber and Flame arrestor instructions below Flue Products Vented to Ouside of Building 4 After the base ring filter has been cleaned follow Dilution Air ae the Lighting Instructions to return the water heater to Dilution Air service peeved Cleaning the Combustion Chamber Match and Flame arrestor 1 Follow procedure outlined in Removing Dilution Air Manifold Burner Assembly See page 22 Relief Opening 2 Use a vacuum cleaner shop vac to remove all loose debris in the combustion chamber
16. return the unit to a safe condition before you leave the site All original components must be re installed and all safety measures must be implemented In addition the recommended water temperature setting is 120 F IMPORTANT It is recommend that on every service call an inspection amp cleaning of the base ring filter and flame arrestor be performed See page 19 Tools Required for servicing gas models e Phillips head screw driver 3 8 7 16 amp 3 4 inch open end wrenches 3 16 inch Allen wrench 11 16 inch 6 point socket for anode removal electrical multimeter with alligator leads digital or analog manometer gas pressure gauge water pressure gauge thermometer tubing cutter if pilot tube is to be replaced hose to drain tank container to measure gallons per minute flow Digital manometer shown AWARNING Read and understand instruction manual and safety messages before installing operating or servicing this water heater Failure to follow instructions and safety messages could result in death or serious injury Instruction manual must remain with water heater AWARNING Fire Hazard For continued protection against risk of fire not install water heater carpeted floor Do not operate water heater if flood damaged ADANGER Water temperature over 125 F 52 can cause severe burns instantly resulting in seve
17. sink etc HOTTER WATER CAN SCALD Water heaters are intended to produce hot water Water heated to a temperature which will satisfy space heating clothes washing dish washing and other sanitizing needs can scald and permanently injure you upon contact Some people are more likely to be permanently injured by hot water than others These include the elderly children the infirm or physically mentally handicapped If anyone using hot water in your home fits into one of these groups or if there is a local code or state law requiring a certain temperature water at the hot water tap then you must take special precautions In addition to using the lowest possible temperature setting that satisfies your hot water needs a means such as a mixing valve should be used at the hot water taps used by these people or at the water heater Mixing valves are available at plumbing supply or hardware stores Follow manufacturer s instructions for installation of the valves Before changing the factory setting on the thermostat see following figure Using the lowest hot water temperature that meets your needs will also provide the most energy efficient operation of the water heater Never allow small children to use a hot water tap or to draw their own bath water Never leave a child or handicapped person unattended in a bathtub or shower NOTE water temperature range of 120 F 140 F 49 C 60 C is recommended by most dishwasher manufa
18. water and prolonging the life of water flow valves The PRV is not required if the system already has one or if high supply pressures are desired A supply water pressure of 80 PSI is a maximum set by many local or state codes The PRV is installed between the check valve and the water heating system The expansion tank is installed between the PRV and the water heating system Follow the manufacturers instructions for installing the expansion tank Run the thermal expansion check again The pressure should increase only slightly then hold steady throughout the recovery cycle The expanded water is flowing back from the heater and into the pressurized storage bladder of the expansion tank Air pressure will force this water out of the expansion tank into the supply once usage resumes DO NOT DEPEND ON THE TEMPERATURE amp PRESSURE VALVE T amp P VALVE TO HANDLE THERMAL EXPANSION The T amp P valve manufacturers designed the valve to be an emergency relief device only The T amp P Valve could be subject to reduced effectiveness or failure IN A CLOSED SYSTEM USE A THERMAL EXPANSION TANK COLD WATER SUPPLY TO FIXTURES PRESSURE REDUCING VALVE a WITH BYPASS I J HH g H TL I HOT WATER COLD WATER OUTLET INLET COLD WATER INLET VALVE SHUT OFF VALVE WARNING Thermal expansion of water if not compensated for i
19. will occur where thinning of the flue tube walls has occurred due to contamination of the combustion air or because of excessive condensation Inverted or Deformed Tank Heads Often this accompanies collapsed flues but one or both heads can be deformed THE FIX The only effective means of control is to install water hammer arrestors These devices have diaphragms which separate an air chamber from the water in the piping system As the shock wave reaches this device the air chamber absorbs the shock Arrestors should be located as close as possible to the source of the shock wave Since water hammer exposes the equipment to pressures in excess of its design limits failures caused by water hammer are not eligible for warranty consideration 27 BULLETIN 13 MINERAL BUILD UP SYMPTOMS Rumbling e Crackling Popping With the increase in fuel costs and hot water consumption deliming has become a necessity of modern maintenance Lime CaCO3 is the most notable factor when discussing water hardness Lime is present in every water system to some degree Since lime is inversely soluble the more you heat the more lime comes out higher usage excessive hardness and increased heating surface can lead to a high incidence of limed up heaters Symptoms often include a popping of water trapped under lime deposits or the sizzling of water trapped next to elements boiling it to steam THE FIX Treatment of a limed u
20. ASIC INSTALLATION amp OPERATION The connector must be firmly attached and sealed to prevent it from falling out e To aid in removing the connector a thimble or slip joint may be used The connector must not extend beyond the inner edge of the chimney as it may restrict the space between it and the opposite wall of the chimney LISTED LINED pares 2 FT MINIMUM ABOVE ANY OBJECT WITHIN 10FT HORIZONTALLY 3 FT MINIMUM SUPPORT STRAP MAINTAIN CLEARANCE DO NOT EXTEND VENT BEYOND EDGE OF CHIMNEY UP 1 4 IN PER FT MINIMUM CONNECTOR CHIMNEY TERMINATION VENT SYSTEM Figure 13 Do not reduce the vent to less than the draft hood outlet diameter Do not terminate the vent connector in a chimney that has not been certified for this purpose Some local codes may prohibit the termination of vent connectors in a masonry chimney Vertical Exhaust Gas Vent Vertical exhaust gas vents must be installed with U L listed type vent pipe according to the vent manufacturer s instructions and the terms of its listing It must be connected to the water heater s draft hood by a listed vent connector or by directly originating at the draft hood opening Vertical gas vents must terminate with a listed cap or other roof assembly and be installed according to their manufacturer s instructions Gas vents must be supported to prevent damage joint separation
21. M 44
22. ROL VALVE THERMOSTAT PIEZO LIGNITER pe BUTTON MANIFOLD TUBE THERMOCOUPLE VIEW PORT MANIFOLD DOOR MANIFOLD TWO PIECE SCREWS 2 WIRE CONNECTOR Figure 23 Disconnect the thermocouple right hand thread pilot tube the igniter wire from the igniter button the two connectors attached to the TCO switch and manifold tube at the gas control valve thermostat NOTE L P Gas systems use reverse left hand threads on the manifold tube Grasp the manifold tube and push down slightly to free the manifold pilot tube and thermocouple Carefully remove the manifold burner assembly from the burner compartment NOTE Be sure not to damage internal parts 21 Removing the Burner from the Manifold Burner Assembly Natural Gas Low Nox amp L P Gas Burner 1 Take off the burner by removing the two 2 screws located underneath the burner 2 Check the burner to see if it is dirty or clogged The burner may be cleaned with soap and hot water BURNER BOTTOM VIEW Figure 24 Replacing the Thermocouple 1 Remove the manifold burner assembly as directed previously 2 Lift the retainer clip straight up from the back of the two piece wire connector using a flat blade screwdriver then remove the two piece wire connector from the manifold door 3 Remove the burner see Removing the Burner from the Manifold Burner Assembly 4 Pull the thermocouple from t
23. SERVICE HANDBOOK FOR STANDARD RESIDENTIAL FVIR GAS WATER HEATERS MODELS GPX GS6 GSX SERIES 200 201 GS6 GSX 40 Gallon Short SERIES 202 203 state 06 09 SERVICE HANDBOOK Your safety and the safety of others is extremely important in the servicing of this water heater Many safety related messages and instructions have been provided in this handbook and on your water heater to warn you and others of a potential hazard Read and obey all safety messages and instructions throughout this handbook It is very important that the meaning of each safety message is understood by you and others who service this water heater The information contained in this handbook is designed to answer commonly faced situations encountered in the operation of the standard Residential Gas product line and is not meant to be all inclusive If you are experiencing a problem not covered in this handbook please contact the Technical Information Center listed on the cover of this handbook for further assistance Additional information is also available on the web site listed on the cover of this handbook This handbook is intended for use by licensed plumbing professionals and reference should be made to the Installation Instructions and Use amp Care Guide accompanying the product This handbook contains supplemental information to the Installation Instructions and Use amp Care Guide When servicing residential water heaters it is essential that you
24. a but not less than 100 square inches for each opening CONFINED SPACE lt lt PERMANENT OPENINGS 1 SQUARE INCH 1000 BTUH MINIMUM 100 SQ IN FOR EACH OPENING Figure 8 All Air from Outdoors Outdoor fresh air can be provided to a confined area either directly or by the use of vertical and horizontal ducts The fresh air can be taken from the outdoors or from crawl or attic spaces that freely communicate with the outdoors Attic or crawl spaces cannot be closed and must be properly ventilated to the outside Ductwork must be of the same cross sectional area as the free area of the opening to which they connect The minimum dimension of rectangular air ducts cannot be less than three inches The size of each of the two openings is determined by the method in which the air is to be provided Refer to the table below to calculate the minimum free area for each opening Louvers and Grilles In calculating free area for ventilation and combustion air supply openings consideration must be given to the blocking effect of protection louvers grilles and screens These devices can reduce airflow which in turn may require larger openings to achieve the required minimum free area Screens must not be smaller than 1 4 mesh If the free area through a particular design of louver or grille is known it should be used in calculating the specified free area of the opening If the design and free area are not known it c
25. ally and use a thermocouple as their electrical source Control There are two gas control valve thermostat configurations available Both valves have similar control elements such as the Gas Control Knob amp Water Temperature Dial Both valves have high water temperature limit safety Please note the location of the control elements on the following figures Foam Fill Hole Anode Rod Draft Hood Cold Water Hot Water Gas Control Knob On Pilot Off Inlet Robertshaw Gas Control Valve Thermostat Water Temperature Dial Manifold Gas Pressure Tap Inlet Temperature Probe High Limit Probe Off Pilot On Gas Supply Inlet Setting Indicator Index Bar Water Temperature Dial Thermal Switch Wire Leads Draft Hood 4 Temperature Pressure Relief Valve q Dip Tube Flue Baffle Gas Control Valve Thermostat eo Valve White Rodgers Gas Control Valve Thermostat Manifold Gas Pressure Tap yq with Connectors some models NOTE Some models do not have thermal switch wire leads as shown in this figure Manifold Gas Pressure Taps are located on the underside of the gas control valve thermostat Figure 2 BASIC INSTALLATION amp OPERATION Burner Manifold Door Assembly The burner manifold assembly consists of several components such as main burner burner orifice manifold tube pilot burner pilot orifice pilot tube
26. an be assumed that most wood louvers will allow 20 25 of free area while metal louvers and grilles will allow 60 75 of free area Louvers and grilles must be locked open or interconnected with the equipment so that they are opened automatically during equipment operation Keep louvers and grilles clean and free of debris or other obstructions Minimum Free Area of Permanent Openings for Ventilation and Combustion Air Supply All Air from Outdoors Only Based on total BTUH input rating for all utilizing equipment within the confined space Minimum Free Area Per Opening sq in 1 sq in per 4000 BTUH 1 sq in per 4000 BTUH Reference Drawing Opening Source Direct to outdoors Figure 9 Vertical Ducts Figure 10 1 sq in per 2000 BTUH 1 sq in per 3000 BTUH Example A water heater with an input rating of 50 000 BTUH using horizontal ducts would require each opening to have a minimum free area of 25 square inches Minimum free area 50 000 BTUH x 1 sq in 2000 BTUH 25 sq In These openings connect directly with the outdoors through a ventilated attic a ventilated crawl space or through an outside wall Consult the local codes of your area for specific ventilation and combustion air requirements Horizontal Ducts Figure 11 Single Opening Figure 12 ABLE VENT TO OUTDOORS INSTALL ABOVE INSULATION OUTLET AIR TO ATTIC 1 SQ INCH PER 4000 BTUH CONFINED SPACE ALTERNATE
27. and maintain clearances to combustible materials IMPORTANT This gas vent must be terminated in a vertical position to facilitate the removal of the burnt gases An unused chimney flue or masonry enclosure may be used as a passageway for the installation of a gas vent NOTE The chimney flue or masonry enclosure size may be too large to allow proper venting Common combined venting is allowable with vertical type B vent systems and lined masonry chimneys as long as proper draft for the water heater is established under all conditions of operation CAUTION DO NOT common vent this water heater with any power vented appliance The following figures are examples of vent pipe system installations and may or may not be typical for your specific application Consult the National Fuel Gas Code NFPA 54 ANSI 2223 1 edition and the guidelines set forth by prevailing local codes LOWEST DISCHARGE OPENING LISTED VENT CAP r I LISTED GAS VENT SUPPORT STRAP MAINTAIN ROOF PITCH IS x 12 CLEARANCE H MINIMUM MINIMUM HEIGHT FROM ROOF TO LOWEST DISCHARGE OPENING B DOUBLE WALL VENT PIPE MAINTAIN SPECIFIED CLEARANCE CONNECTOR SLOPE UP 1 4 IN PER FT MINIMUM VERTICAL GAS VENT SYSTEM WITH TYPE B DOUBLE WALL VENT PIPE Figure 14 Consult the table found in the National Fuel Gas Code NFPA 54 ANSI Z223 1 current edition to determine the minimum hei
28. and these amounts are approximate STEP 1 Do not use any hot water for two hours to ensure the accuracy of this test Turn on the cold water at full flow using a double handle faucet and time how long it takes to fill a one gallon jug Calculate the Gallons Per Minute GPM flow rate as follows One gallon Jug filled in 5 seconds 12 gallons per minute 10 seconds 6 gallons per minute 15 seconds 4 gallons per minute 20 seconds 3 gallons per minute 30 seconds 2 gallons per minute Using a thermometer turn on the hot water and time how long it takes for the water temperature to drop 30 degrees Gallons Per Minute GPM Flow Rate Minutes to drop 30 F Example 10 seconds to fill the one gallon jug equals 6 gallons per minute flow rate If the temperature drops 30 degrees in 6 minutes that equals 36 gallons of hot water This is normal for a 50 gallon water heater The amount will be about 70 of the capacity of the heater RESULTS If the test performed above results in a 70 10 capacity then the heater is performing per specifications and a larger water heater should be considered in order to meet the demand 34 BULLETIN 45 THERMAL EXPANSION SYMPTOMS Effects are only noticeable after hot water use followed by periods of no water use Relief valve drips during any recovery cycle when no hot or cold water is used Hot water pipes creak while heater is recovering and all valves are closed Tanks or ot
29. aste and odor TREATMENT The simplest treatment available is the shock chlorination of the system This is a surface treatment and often requires repeated trials in heavily infected systems The chlorination of a system requires that you follow each step explicitly to avoid an un treated portion of the piping system from reinfecting another part See Bulletin 23 for the chlorination procedure Longer lasting solutions include chlorination or aeration of the water supply NOTES Since rusty water is caused by a bacteria presence and is not caused by the water heater any treatment would not be considered warranty related BULLETIN 23 CHLORINATION PROCEDURE CAUSES The chlorination procedure is used to eliminate various bacteria that accumulate and grow in water heaters These bacteria often cause odorous or discolored water conditions PROCEDURE Please read the steps of the chlorination procedure prior to beginning If you feel uncomfortable performing any of these steps contact a service person to perform this procedure for you STEP 6 Using a funnel in the anode opening add one gallon of household chlorine bleach for every 25 gallons of tank capacity STEP 7 Reinstall anode rod s after inspecting and replacing as needed STEP 8 Open cold water supply valve and refill the system Then draw the water to every hot water fixture until the smell of chlorine is detected Operate dish and clothes washers until a noticeable amount o
30. cturers The thermostat of this water heater has been factory set at its lowest position It is adjustable and must be reset to the desired temperature setting to reduce the risk of scald injury The index bar Robsertshaw and mark White Rodgers are indicative of approximately 120 F 49 C and are the preferred starting points see the figure below Some states have a requirement for a lower setting White Rodgers Valves Turn the water temperature dial clockwise to decrease the temperature or counterclockwise 7 to increase the temperature Robertshaw Valves Turn the water temperature dial clockwise to increase the temperature or counterclockwise to decrease the temperature Should overheating occur or the gas supply fail to shut off turn off the manual gas control valve to the appliance WHITE RODGERS GAS VALVE lt GAS CONTROL KNOB OFF PILOT ON f A B 1 25 40 INDEX TEMPERATURE DIAL ROBERTSHAW GAS VALVE GAS CONTROL KNOB DIAL RESET gt f STOP BUTTON UNITROL WARNING READ ALL INSTRUCTIONS LIGHTING 9 TEMPERATURE DIAL Water Temperature 160 F 71 C 150 F 66 C Time to Produce 2nd amp 3rd Degree Burns on Adult Skin 120 ec
31. e aluminum anode identifiable by smooth surface on plug with magnesium anode identifiable by weld bead on plug If tank is new with lime build up to any degree Turn off the heater 2 Drain the heater 3 Remove the anode Add UN LIME to the tank 20 40 gallon models use 3 gallons of UN LIME 41 65 gallon models use 5 gallons of UN LIME 66 100 gallon models use 7 gallons of UN LIME GAS Heat for 7 to 10 minutes Drain and fush the tank Caution wil stil be hot 8 Replace the original aluminum anode with a magnesium anode Turn heater fuel ON NOTES Since aluminum hydroxide is a product of a chemical reaction dependent on the water condition any treatment is not considered warranty related 29 BULLETIN 15 CONDENSATION SYMPTOMS The water heater appears to be releasing water while the main burner is on or water is found surrounding the heater shortly after the water heater has been used This bulletin explains why flue gases condense and how you can differentiate between condensation and leaking CAUSES Condensate is the result of air borne water vapor being chilled below the dew point The dew point is the temperature at which water vapor turns into liquid Low incoming water temperatures cool the piping and the heat transfer surfaces of the water heater When the main burner comes on the hot flue gases turn into condensate upon contact with these surfaces The typical
32. ection seals to the pilot tube Continue to tighten until the nut is tight in the gas control valve thermostat Finally start the thermocouple nut and turn it all the way in by hand An additional quarter turn with a 3 8 open end wrench will then be sufficient to seat the lockwasher When you are finished connect the two wire leads that go to the thermal switch 7 Reconnect the igniter wire 8 Turn gas supply on and refer to the Lighting Instructions 9 With the burner lit check the gas control valve thermostat supply line two piece wire connector manifold tube and pilot tube connections for leaks Check for leaks by brushing on an approved noncorrosive leak detection solution Bubbles forming indicate a leak Correct any leak found IMPORTANT All leaks must be fixed immediately 10 Replace the outer door FLAME ARRESTOR BRACKET DOOR GASKET MANIFOLD TUBE Figure 26 22 REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE THERMOSTAT CLOSE UP INSIDE VIEW OF THE COMBUSTION CHAMBER TIP BRACKET MANIFOLD TUBE Figure 27 Removing and Replacing the Gas Control Valve Thermostat IMPORTANT This water heater has a resettable thermal switch installed Do not attempt to disable or modify this feature in any way Use only factory authorized replacement parts Removing the Gas Valve 1 Turn off the gas supply to the water heater at the manual gas shut off valve This valve is typically located be
33. eline is stopped abruptly When water hammer occurs a high intensity pressure wave travels back through the piping system until it reaches a point of some relief The shock wave will then surge back and forth between the point of relief and the point of stoppage until the destructive energy is dissipated in the piping system The violent action accounts for banging thumping and or intense vibration in the pipe line Although noise is generally associated with the occurrence of water hammer it can occur without audible sound or noise Quick closure of valves always causes some degree of shock with or without noise The common cause of water hammer is single lever faucets sinks lavatories or automatic solenoid valves dishwashers washing machines etc The speed of the valve closure time is directly related to the intensity of the surge pressure EFFECTS The damage from water hammer can manifest itself in a number of ways The most common are Expanded Tank Shell This can be demonstrated by measuring the circumference at various locations along the shell Pressures in excess of the maximum design working pressure can cause permanent deformation of the shell NOTE The continuous expansion of the tank shell may cause the tank to rupture at a welded seam Collapsed Flue Tube This will choke off the ability to vent the products of combustion causing the flame and or combustion to spill out from the combustion chamber Often this
34. f the chlorine is detected as well All hot water lines must receive treatment STEP 9 Leave the chlorine solution undisturbed for one hour or more STEP 10 After the contact time has elapsed drain the tank according to steps 2 3 amp 4 STEP 11 Close the drain valve and refill the tank Allow the tank to sit for 15 minutes Repeat steps 2 3 and 4 Continue to flush the tank if the water is discolored or contains a chlorine odor STEP 12 Close the drain valve and refill the tank Flush all chlorine from the piping by opening every hot water outlet appliance STEP 13 Return hot water heating system to service by following the recommended start up procedure posted on the unit or in the manual 33 BULLETIN 35 NOT ENOUGH HOT WATER GAS CAUSES Complaints regarding an insufficient supply of hot water are typically the result of a water heater that cannot meet the demands of the residence both people and appliances The demand for sufficient hot water may also be exceeded if additional people and or appliances are added to the residence Another factor that may reduce the hot water output is mineral build up Reference Bulletin 13 to determine if mineral build up may be effecting your hot water output The following test will help determine if a water heater is supplying the intended amount of hot water Please read all the steps of the test prior to beginning NOTE This test is based on 140 F storage temperature
35. g carbon monoxide can cause brain damage or death Always read and understand instruction manual CAUTION Improper installation and use may result in property damage Do not operate water heater if flood damaged Inspect and replace anode s Install in location with drainage s Fill tank with water before operation Be alert for thermal expansion Refer to instruction manual for installation and service TROUBLESHOOTING QUICK REFERENCE IMPORTANT Before performing any test check the area around the water heater for any source of a flammable vapor i e gasoline paint thinners etc If any sources are found do not proceed until they are removed PROBLEM NO HOT WATER INSUFFICIENT HOT WATER WATER LEAKAGE POSSIBLE CAUSE Insufficient Combustion Air or Venting Issues combustion chamber thermal cut off tripped Pilot will not light Pilot will not remain lit when top gas control knob is released Burner will not light or remain lit Water heater improperly sized to meet hot water demands Gas Control Valve Thermostat set too low Sediment or lime in the tank Condensation Dripping Temperature amp Pressure Relief Valve TEST CORRECTIVE ACTION Follow the steps on pp 18 19 Always check and clean the base ring filter and the flame arrestor Check gas supply Bleed air from gas line turn gas on Test thermocouple and gas control valve thermostat as described
36. ght from roof to lowest discharge opening LISTED VENT MAINTAIN MANUFACTURER S SPECIFIED MINIMUM CLEARANCE lt lt MAINTAIN SPECIFIED CLEARANCE STRAP MAINTAIN CLEARANCE VENT VENT CONNECTOR CONNECTOR SLOPE UP 1 4 IN PER FT MINIMUM UNUSED CHIMNEY t FLUE OR MASONRY ENCLOSURE VENTING THROUGH A CHIMNEY WITH TYPE B DOUBLE WALL VENT PIPE Figure 15 Maintain vent pipe clearance requirements to local state and or the National Fuel Gas Code ANSI 2223 1 54 current edition NFPA 211 Standard for Chimneys Fireplaces Vents and Solid Fuel Burning Appliances states that these chimneys are intended to be installed in accordance with the installation instructions provided with each chimney support assembly Minimum air space clearance to combustible materials should be maintained as marked on the chimney sections 16 DRAINING AND FILLING THE WATER HEATER Draining the Water Heater ADANGER hazard Hot water discharge Keep hands clear of drain valve discharge The water heater should be drained if being shut down during freezing temperatures Also periodic draining and cleaning of sediment from the tank may be necessary 1 Turn off the gas to the water heater at the manual gas shut off valve 2 Open a nearby hot water faucet until the water is no longer hot 3 Close the c
37. he pilot assembly IMPORTANT Be careful not to bend or alter the position of the pilot assembly components 5 Insert the thermocouple tip into the holes provided in the pilot bracket until it clicks into place NOTE The base of the thermocouple must be flush with the base of the pilot bracket D Position the new thermocouple through the bottom opening of the two piece wire connector Be sure igniter wire is positioned through the middle opening of the two piece wire connector 7 Re attach the burner Note the orientation of the burner 8 See Replacing the Manifold Burner Assembly REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE THERMOSTAT e FERRULE NUT THERMOCOUPLE u i IGNITER WIRE PILOT PILOT BRACKET OTHER FITTINGS NOT SHOWN FOR CLARITY MANIFOLD TUBE PI 2 MANIFOLD BURNER Z lt PIECE DOOR OPENING J WIRE CONNECTOR 7 Figure 25 Replacing Manifold Burner Assembly AWARNING Explosion Hazard Tighten both manifold door screws securely Remove any fiberglass between gasket and combustion chamber Replace viewport if glass is missing or damaged Replace two piece wire connector if missing or removed Replace door gasket if damaged Failure to follow these instructions can result in death explosion or fire 1 Check the door gasket for damage or imbedded debris prior to installation 2 Inspect the view
38. he vent pipe installation must not be obstructed so as to prevent the removal of exhaust gases to the outside atmosphere U L recognized fuel gas and carbon monoxide CO detectors are recommended in all applications and should be installed using the manufacturer s instructions and local codes rules or regulations Vent Pipe Size It is important that you follow the guidelines in these instructions for sizing a vent pipe system If a transition to a larger vent size is required the vent transition connection must be made at the draft hood outlet DO NOT reduce the vent size to less than the draft hood outlet diameter 15 Vent Connectors 1 Double wall U L Listed Vent Pipe 2 Single wall Vent Pipe Maintain the manufacturer s specified minimum clearance from combustible materials when using type B double wall vent pipe Vent connectors made of type B double wall vent pipe material may pass through walls or partitions constructed of combustible material if the minimum listed clearance is maintained Maintain a one inch minimum clearance from all combustible materials when using single wall vent pipe IMPORTANT Single wall vent pipe cannot be used for water heaters located in attics and may not pass through attic spaces crawl spaces or any confined or inaccessible location A single wall metal vent connector cannot pass through any interior wall When installing a vent connector please note the follo
39. heck around the water heater for any source of flammable vapors i e gasoline paint thinner etc the pilot will not light or remain replace the gas control valve thermostat lit with the wire leads jumpered See p 24 20 REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE THERMOSTAT Removing the Manifold Burner Assembly 1 Turn off the gas supply to the water heater at the manual gas shut off valve This valve is typically located beside the water heater Note the position of the shut off valve in the open on position then proceed to turn it off On the lower front of the water heater locate the gas control valve thermostat Before performing any maintenance it is important to turn the temperature dial on the gas control valve thermostat to its lowest setting On top of the gas control valve thermostat turn the gas control knob to the OFF position NOTE On the White Rodgers gas control valve thermostat the knob stop must first be depressed before turning the gas control knob See Lighting Instructions on the water heater WHITE RODGERS GAS VALVE ROBERTSHAW GAS VALVE W J 9 25996 MB Z 24 PILOT PILOT TUBE TUBE THERMOCOUPLE THERMOCOUPLE MANIFOLD TUBE MANIFOLD TUBE Figure 22 Remove the outer door Remove the two screws securing the manifold door assembly to the combustion chamber GAS CONT
40. hen you prepare to light the pilot you are NOTE RobertShaw Gas Control Reset instructed to turn the gas control knob to the pilot Valve Thermostat shown position and depress the gas control knob Reset button on Robertshaw Gas Valves When depressed gas will flow to the pilot burner only You then have to manually ignite this pilot gas using the piezo igniter button When the pilot is lit the flame must heat the thermocouple until it generates sufficient voltage to the gas valve to allow you to release the knob while gas continues to flow to the pilot When the gas control knob is turned to the ON position gas is also available to the main burner if the thermostat calls for heat Water Flow When a hot water faucet is opened water pressure from the well tank or street main forces cold water into the water heater through the dip tube This pushes hot water out of the tank 11 BASIC INSTALLATION amp OPERATION Thermostat Operation Standard residential water heaters use mechanical thermostats With a mechanical thermostat a dial setting of 120 F may shut the burner down at a tank temperature between 110 and 130 F The heater will consistently shut off at this same temperature For this same reason water temperature may drop 15 F 25 F around the temperature probe before the main burner is activated Keep in mind that hot water in the upper part of the tank will probably be very near the shut off
41. her components of the water supply system fail prematurely A metallic creaking noise might actually be heard in the location of the heater as the pressure is relieved and the stretched tank returns to a natural shape Faucet drips during any recovery cycle when no hot or cold water is used Water surges when a faucet is first opened and then pressure drops The water in a water heating system expands when it is heated and increases in volume Since water will not compress like air system designers must include provisions for thermal expansion Water in a closed tank at 50 psi when heated just 10 degrees will reach a pressure of 250 psi Many water supply systems have check valves or backflow preventers at the water meter to prevent any possible contamination of the public water supply by the accidental back flow of contaminated water into the supply mains These check valves are often required by code and some cities are even installing the check valves They serve a useful purpose Do not remove them The use of pressure reducing valves PRV is another cause PRVs are designed to conserve water and prolong fixture life Many PRVs also act as very effective check valves Again do not remove them Water softeners in the system may also act as back flow preventers Follow these easy steps to diagnose thermal expansion Turn the heater thermostat all the way down and install a water pressure gauge with dead hand on the drain valve
42. home water heater will produce about one half gallon of water vapor during every hour of operation Condensate is often mistaken for leaking Newer heaters will condensate more than older heaters because modern water heaters are much more efficient than their predecessors The newer heaters utilize as much of the energy out of the main burner flame as possible This lowers the flue gas and tank storage temperature and closer to the dew point temperature DIAGNOSIS To distinguish between a condensating water heater and a leaking water heater 1 Wipe up any water under the heater 2 Turn the knob on the thermostat to the pilot position 3 Wait 8 hours check for water accumulation under the heater 4 Condensation should stop when the entire tank water is heated above approximately 115 degrees If no water is under the heater the water heater was condensating If water is under the heater check further for a loose fitting If all fittings are tight and the tank is leaking replace the water heater Leaking heaters cannot be repaired 30 BULLETIN 21 DISCOLORED WATER SYMPTOMS Rusty brown black or yellow water appearing in the hot water CAUSES Complaints of discolored water are commonly blamed on water heaters and storage tanks but in fact it is a rare occurrence for today s high quality glass lined tanks to have a lining failure significant enough to allow water to contact enough bare metal to discolor the c
43. lation the use of an after market insulation blanket is no longer recommended by most experts While the use of an external insulation blanket will not void the warranty the water heater manufacturer explicitly disclaims any liability for problems associated with the use of insulation blankets NOTE A few local energy codes may still require the use of insulation blankets on waters heaters Be sure to follow all installation instructions cautions and warnings for the insulation blanket as well as the cautions and warning of the water heaters owners manual Should you choose to apply an insulation blanket to this heater you should follow these instructions Failure to follow these instructions can restrict the air flow required for proper combustion resulting in fire asphyxiation serious personal injury or death Do not cover the outer door thermostat or temperature amp pressure relief valve When installed the insulation blanket will cover important safety and operation labels Obtain new warning and instruction labels from the Technical Information Center listed in the owners manual The replacement labels must be placed on the blanket in the location of the original labels on the water heater jacket Do not cover the instruction manual Keep it on the side of the water heater or nearby for future reference Do not apply insulation to the top of the water heater as this will interfere with safe operation of the draft hood
44. letely with water NOTE To purge the lines of any excess air keep the hot water faucet open for 3 minutes after a constant flow of water is obtained Turn on the gas supply and test the gas supply connections by brushing on an approved noncorrosive leak detection solution Bubbles forming indicate a leak Correct any leak found Check the operation of the burner by following the lighting instructions on the front of the water heater With the burner lit check the gas control valve thermostat supply line manifold tube and pilot tube connections for leaks Verify proper operation and then replace the outer door If additional information is required contact Residential Technical Assistance by referencing the phone number on the water heater TEFLON is a registered trademark of E I Du Pont De Nemours and Company ADJUSTING THE TEMPERATURE ON THE GAS CONTROL VALVE THERMOSTAT Water temperature over 125 F 52 C can cause servere burns instantly resulting in severe injury or death ADANGER Children the elderly and the physically or mentally disabled are at highest risk for scald injury Feel water before bathing or showering Temperature limiting valves are available Read instruction manual for safe temperature setting Due to the nature of the typical gas water heater the water temperature in certain situations may vary up to 30 F 16 7 C higher or lower at the point of use such as bathtubs showers
45. ments are determined by the location of the water heater The water heater may be located in either an open unconfined area or in a confined area or small enclosure such as a closet or small room Confined spaces are areas with less than 50 cubic feet for each 1 000 BTUH of the total input for all gas using appliances Unconfined Space A water heater in an unconfined space uses indoor air for combustion and requires at least 50 cubic feet for each 1 000 BTUH of the total input for all gas appliances The table below shows a few examples of the minimum square footage area required for various BTUH inputs 13 Table 1 Minimum Square BTUH Input Feet with Typical Room 8 Ceiling with 8 Ceiling 188 d O 45 000 60 000 ojn ojo o o s S O IMPORTANT The area must be open and be able to provide the proper air requirements to the water heater Areas that are being used for storage or contain large objects may not be suitable for water heater installation Water heaters installed in open spaces in buildings with unusually tight construction may still require outdoor air to function properly In this situation outside air openings should be sized the same as for a confined space Modern home construction usually requires supplying outside air into the water heater area Room exhaust fans may effect air requirements Confined Space For the correct and
46. mperature change Btu h loss square foot of tank surface R value Temperature rise is the increase in the temperature from its coldest inlet water temperature to the desired hot outlet setting Typically this is assumed to be 40 degrees entering water 120 degrees desired stored water or 80 degrees temperature rise Thermal efficiency is approximately the amount of generated BTU British Thermal Units which enters the water A percentage of the total BTU passes out through the vent piping Water cannot for all practical purposes be compressed Water expands when it is heated Formulas and Conversions BTU British Thermal Unit is the heat required to raise 1 pound of water 1 F 1 BTU 252 cal 0 252 kcal 1 cal 4 187 Joules BTU X 1 055 Kilo Joules BTU divided by 3 413 Kilowatts To convert from Fahrenheit to Centigrade F 32 times 5 9 or 556 equals degrees C One gallon of 120 F 49 C water weighs approximately 8 25 pounds Pounds X 45359 Kilogram Gallons X 3 7854 Liters of Hot Mixed Temp Cold divided by Hot Temp Cold Thermal Efficiency GPH X 8 25 X Temp Rise X 1 0 divided by BTU H Input BTU Output GPH X 8 25 X Temp Rise X 1 0 GPH BTU H Input X Eff divided by Temp Rise X 8 25 One cubic foot of Natural Gas contains about 1000 BTU of heat One therm is equal to 100 000 BTU One cubic foot of Propane Gas contains about 2500 BTU of heat One
47. n system design will lead to the early failure of components These failures are not covered by the manufacturer s warranty so it is extremely important that everyone be aware of the causes symptoms and solutions to thermal expansion in a closed water heating system 36 BULLETIN 52 LEAKING TEMPERATURE AND PRESSURE RELIEF VALVE SYMPTOMS Water seeping around the relief valve tank connection Leakage at the threaded portion of the relief valve connection Intermittent weeping and or dribbling from the relief valve Large volume of hot water sporadically discharged from the relief valve GENERAL The temperature and pressure relief valve T amp P is a safety device limiting temperature and pressure levels in a water heater Each T amp P has both a temperature and pressure rating Normally the temperature and pressure relief valve will have a temperature rating of 210 F A probe part of the relief valve extends into the tank measuring the stored water temperature This probe must be within the top six inches of the water heater If the water heater s thermostat malfunctions higher than normal water temperatures could be produced Once the probe senses a temperature approaching its temperature rating the relief valve will open to full capacity releasing very hot water until the temperature is below its reset temperature The pressure rating on the relief valve should be the same or less than the certified working pressure of
48. ng pipe from the gas control valve thermostat 23 To remove the gas control valve thermostat thread a correctly sized pipe into the inlet and use it to turn the gas control valve thermostat counterclockwise Do not use pipe wrench or equivalent to grip body Damage may result causing leaks Do not insert any sharp objects into the inlet or outlet connections Damage to the gas control valve thermostat may result Replacing the Gas Valve 1 To replace the gas control valve thermostat reassemble in reverse order When replacing the gas control valve thermostat thread a correctly sized pipe into the inlet and use it to turn the gas valve clockwise DO NOT OVER TIGHTEN or damage may result NOTE Use an approved TEFLON tape or pipe compound only on the threaded section of the gas control valve thermostat that screws into the tank Reconnect the gas piping to the gas control valve thermostat NOTE Use an approved Teflon tape or pipe compound on the gas piping connections Attach the igniter and bracket to the new gas control valve thermostat clipping it at the back edge of thermostat and snapping it into place NOTE Do not use the pilot ferrule nut supplied with the new gas control valve thermostat unless the existing nut is not usable Reconnect the pilot tube manifold tube igniter wire and thermal switch wires NOTE L P gas systems use reverse left hand threads on the manifold tube Fill the tank comp
49. nnections or the relief valve DO NOT replace the water heater until a full inspection of all possible water sources is made and necessary corrective steps taken Leakage from other appliances water lines or ground seepage should also be checked 6 152 4 mm MAXIMUM AIR GAP Figure 29 25 TECHNICAL BULLETINS WATER HAMME R 27 MINERAL BUILD UP 28 ALUMINUM HYDROXIDE 29 CONDENSATION suttandussnasSusee asdadusgannsaates 30 DISCOLORED WATER cctiesscccsciscesacscevsccasscctiavasscdaandechasacnanscdsvusstanszeaasaslintvanssasaaehencesa aaueuaus sotsahasaandesdenstchdadesaseasbanan 31 SMELLY WATER 32 CHLORINATION PROCEDURE 33 NOT ENOUGH 34 THERMAL EXPANSION 65 sccccivisdssscceiesoishsasescsavstundactasanndesgistensaecsssdadtnndnadeandeceashandisassisesussdandai ats 35 36 LEAKING TEMPERATURE AND PRESSURE RELIEF VALVE 37 INSULATION 38 26 BULLETIN 11 WATER HAMMER GENERAL Water hammer is the destructive force pounding noise and vibration in a piping system when water flowing through a pip
50. old water inlet valve 4 Connect a hose to the drain valve and terminate it to an adequate drain or external to the building Make sure all connections are tight and that the water flow is directed away from people 5 Open the water heater drain valve and allow all the water to drain from the tank Flush the tank with water as needed to remove sediment 6 Close the drain valve refill the tank and restart the heater as directed by the lighting instructions on the front of the water heater If the water heater is going to be shut down for an extended period the drain valve should be left open IMPORTANT Condensation may occur when the cold tank is first heated and should not be confused with a tank leak 17 Filling the Water Heater CAUTION Improper installation and use may result in property damage Fill tank with water before operation Never use this water heater unless it is completely full of water To prevent damage the tank must be filled with water Water must flow from the hot water faucet before lighting the water heater NOTE The hot water faucet used should be the one furthest from the water heater To fill the water heater with water 1 Close the water heater drain valve 2 Open the cold water supply shut off valve to the water heater 3 To ensure complete filling of the tank allow air to exit by opening the furthest hot water faucet Allow water to run until a constant flow is ob
51. ontents of even a small tank The most common cause of rusty water is a non toxic iron reducing bacteria scientifically termed Crenothrix Leptothrix and Gallionella Iron bacteria is commonly found in soil water wells water treatment plants and water distribution piping systems where soluble iron exceeds 0 2 ppm higher levels make conditions even more favorable Soluble iron in the water provides food for the bacteria Rusty discolored water is the end result of the bacteria feeding process Water heaters and storage tanks usually require new anode rods as presence of iron bacteria contributes to premature anode failure The requirements for the bacteria to thrive are Elevated levels of iron and manganese in the water e Water with little or no dissolved oxygen Temperatures below 138 F Items that can increase the potential for this bacteria are Water softeners Well water Long periods of no water movement TREATMENT The simplest treatment available is shock chlorination of the system This is a surface treatment and often requires repeated trials in heavily infected systems The chlorination of a system requires that you follow each step explicitly to avoid an un treated portion of the piping system from reinfecting another part See Bulletin 23 for the chlorination procedure NOTES Since rusty water is caused by a bacteria presence and is not caused by the water heater any treatment would not be considered
52. p heater is relatively simple Since CaCO3 is base the easiest way to dissolve it so it can be flushed from the heater is with an acid The most commonly used is phosphoric acid at a food grade level Two available treatments are Mag Erad and Un Lime Any well stocked plumbing supply house should have a deliming solution available The directions on the product should be followed explicitly For additional information and instructions in deliming water heaters and boilers please refer to the following pamphlets available from the Technical Information Center listed on the cover of this handbook Why When How To Remove Water Scale from Tank Type Water Heaters The Mag Erad Method of Cleaning Gas Fired Water Heaters Up N Down Transfer Kit 28 BULLETIN 14 ALUMINUM HYDROXIDE SYMPTOMS Crackling gurgling or popping noises from new water heaters installed less than six months In a few isolated parts of the United States where the water supply has a relatively high pH 8 water conditions will react with the aluminum anode to form excessive amounts of aluminum hydroxide on the anode and in the bottom of the tank Aluminum hydroxide looks like jelly beads or a green blue or gray gel like substance in the heater drain or at faucet aerators tradesman Aluminum hydroxide can be removed by using one of the methods outlined If tank is new with no lime build up to any degree Replace th
53. ple to po Safety Valve O cool sufficiently to close the safety valve A Electromagnet Thermostat Valve Temperature Adjustment Gas to Main Burner Thermocouple Piezo Igniter RobertShaw Gas Control Valve Thermostat Shown 10 BASIC INSTALLATION amp OPERATION Energy Cut Off ECO A metal tube Temperature Probe mounted onto the back of the gas control valve thermostat is immersed inside the tank water Reset Button The probe acts as a temperature high limit If water gets excessively hot an Energy Cut Off ECO switch within the probe opens interrupting the small electrical Protective Temperature Gas Inlet current to the gas valve and gas flow through the Plastic Sleeve Probe control is interrupted NOTE If this safety sensor opens the entire control must be replaced The ECO is NOT resettable Thermal Cut Off Switch TCO The water heater Ee ECO is also equipped with a resettable thermal switch designed to shut off the gas supply in the event the water heater has been exposed to high combustion Thermocouple chamber temperatures caused by flammable vapors e g spilled gasoline poor combustion caused by a Figure 5 Gas Control Knob K Gas Control Valve Thermostat Side View TCO Thermal TCO Thermal blocked vent or insufficient combustion air Cut Off Sensor Cut off Switch Gas W
54. r more the multimeter voltage reads check the positioning of the thermocouple tip to the pilot flame If at least 20 30 millivolts DC necessary position the thermocouple to ensure the flame contacts the thermocouple s tip Re test the thermocouple and if it fails replace the thermocouple See p 22 Gas Control Valve Thermostat Test GAS CONTROL Thermal Switch Models KNOB The following test will check the gas control valve thermostat s ECO amp TCO Energy Cut Off amp Thermal Cut Off NOTE This test applies to gas valves with wire leads that attach to the thermal switch on the manifold door TCO WIRE LEADS JUMPERED 1 Remove both wire leads from the TCO thermal cut off switch and jumper the two leads to complete the circuit Once the test is complete remove the jumper and reconnect the wire leads 2 Follow the lighting instructions on the front of the water heater to light the pilot 3 Release the knob and check to see if the pilot remains lit TCO SWITCH the pilot lights and remains lit the TCO thermal switch sensor has tripped OR the TCO is not working OPEN Reattach the wire leads and press the TCO reset button Relight the water heater If the pilot will not remain lit replace the TCO If the pilot does remain lit the TCO was tripped possibly due to a lack of combustion air see pp 13 16 amp 18 19 OR because of a Flammable Vapor event C
55. re injury or death Children the elderly and the physically or mentally disabled are at highest risk for scald injury Feel water before bathing or showering Temperature limiting valves are available Read instruction manual for safe temperature setting A WARNING Overheated water can cause water tank explosion Properly sized temperature and pressure relief valve must be installed in opening provided AWARNING Fire or Explosion Harzard Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance Avoid all ignition sources if you smell Natural or LP gas Do not expose water heater control to excessive gas pressure Use only gas shown on rating plate Maintain required clearances to combustibles Keep ignition sources away from faucets after extended period of non use Read instruction manual before installing using or servicing water heater A WARNING Breathing Hazard Carbon Monoxide Gas Install vent system in accordance with codes Do not operate water heater if flood damaged High altitude orifice must be installed for operation above 7 700 feet 2 347m Do not operate if soot is present Do not obstruct water heater air intake with insulating jacket Do not place chemical vapor emitting products near water heater Gas and carbon monoxide detectors are available Breathin
56. s have been performed and the results were correct replace the gas control valve CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES Combustion Air Test The Installation Instructions and Use amp Care Guide gives guidelines under Air Requirements and Unconfined or Confined Space sections If you want to test for a lack of air 1 Turn every appliance and fan that exhausts air from the utility room and or house Make sure all windows and doors are closed as well as chimney dampers EXHAUST FAN 2 Open a hot water faucet so that the main burner will ignite 3 Remove the outer door of the water heater not the inner door 4 Monitor the flame characteristics for several minutes L REVERSE FLOW If the flame begins to yellow open a door or window OF VENT PRODUCTS to the outdoors to see if additional air corrects this back to blue If it does the room needs more air supply Figure 17 18 CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES Draft Test External Inspection amp Cleaning of After successfully lighting the water heater allow the the Base Ring Filter unit to operate for 15 minutes and check the draft 1 Atleast annually check the base ring filter for any hood relief opening for proper draft Make sure all other appliances in the area are operating and all doors windows are closed when performing the draft test Pass a match flame or smoke around the
57. s supplied by storage NOTE The draw efficiency of a gas or electric water heater storage tank is considered to be 70 LEAKAGE CHECKPOINTS A Water at the draft hood is water vapor which has To check where threaded portion enters tank condensed out of the combustion products This is insert cotton swab between jacket opening and caused by a problem in the vent fitting If cotton is wet follow draining instructions B Condensation may be seen on pipes in humid in the Draining the Water Heater section and then weather or pipe connections may be leaking remove fitting Put pipe dope or Teflon tape on the C The anode rod fitting may be leaking threads and replace When you are finished follow D Small amounts of water from temperature pressure the steps Filling the Water Heater section relief valve may be due to thermal expansion or high water pressure in your area E The temperature pressure relief valve may be leaking at the tank fitting F Water from a drain valve may be due to the valve being slightly opened G The drain valve may be leaking at the tank fitting H Combustion products contain water vapor which can condense on the cooler surfaces of the tank Droplets form and drip onto the burner or run on the floor This is common at the time of start up after installation and when incoming water is cold Water in the water heater bottom or on the floor may be from condensation loose co
58. side the water heater Note the position of the shut off valve in the open on position then proceed to turn it off 2 On the lower front of the water heater locate the gas control valve thermostat Before performing any maintenance it is important to turn the temperature dial on the gas control valve thermostat to its lowest setting 3 top of the gas control valve thermostat turn the gas control knob to the OFF position NOTE On the White Rodgers gas control valve thermostat the knob stop must first be depressed before turning the gas control knob See Lighting Instructions on the water heater 4 Drain the water heater Refer to the section of Draining and Flushing section and follow the procedure 5 Disconnect the piezo igniter wire from the piezo igniter button NOTE There are two types of igniters If you have the square igniter slide the igniter bracket backwards away from the gas valve to remove it If you have the round igniter first remove the igniter from the bracket by depressing front and rear holding tabs and lift Next remove igniter bracket from the gas valve Disconnect the thermocouple pilot tube the two connectors attached to the thermal switch and manifold tube at the gas control valve thermostat NOTE L P gas systems use reverse left hand threads on the manifold tube 6 Refer to Gas Piping section and disconnect the ground joint union in the gas piping Disconnect the remaini
59. sure Relieve water pressure on the expansion tank before adjusting air pressure Tempered Water Fixtures Temperature Pressure Relief Valve Untempered Gas Supply Hot Water Cold with discharge piped to an Water adequate drain Do not cap or plug Manual Gas Shut off Valve Gas Control Valve Thermostat Recommended setting of 120 F nice vas Set to 120 F Follow the Mixing Valve Manufacturer s Instructions Do not cap or plug Maximum Air Gap NOTE Local codes may vary ce Metal Drain Pan piped to an adequate drai Air is drawn in for combustion NOTE Drain pan diameter must be at leas Keep area clean and free from 2 inches wider than the diameter of the flammables and flammable vapors water heater Union Sediment Trap Drip Leg 3 Minimum The water heater must be installed according to all local and state codes or in the absence of local and state codes the National Fuel Gas Code ANSI Z223 1 NFPA 54 current edition NOTE If on a well system the expansion tank should be set to the maximum pressure of the pump tank White Rodgers gas control valve thermostat shown in this figure The valve may vary according to model and year Figure 1 BASIC INSTALLATION amp OPERATION This portion of this handbook applies to the Operations and Servicing of Residential Gas Tank Type Water Heaters which are vented atmospheric
60. tained This will let air out of the water heater and the piping 4 Check all new water piping for leaks Repair as needed CHECKING THE GAS SUPPLY PRESSURE Checking the Gas Supply Pressure WHITE RODGERS GAS CONTROL GAS PRESSURE LABEL Gas pressure checks are done with flowing gas using VALVE THERMOSTAT SHOWN a gas pressure gauge capable of reading pressure in PRESSURE inches of water column CY GAUGE Supply gas pressure checks are measured before PRESSURE TAP the gas control valve thermostat and as close to the water heater as possible e Manifold main burner gas pressure is measured at the pressure tap on the bottom of the gas control valve thermostat Use an Allen wrench to remove the plug then attach the gas gauge MANIFOLD GAS PRESSURE TEST NOTE Desired gas pressures will be noted on the Figure 16 gas valve label located on the gas control valve thermostat supply gas pressure is under desired pressure increase supply gas pressure regulator setting requirement and increase supply gas piping size supply gas pressure is over desired pressure add gas pressure regulator reduce setting on existing regulator manifold gas pressure is more than 3 inch ensure there is adequate supply gas pressure W C from values indicated on gas valve ensure the main burner orifice is the correct size for the water heater model being tested above test
61. the tank generally 150 psi and be below the lowest maximum working pressure rating of any system components Once the pressure in the tank reaches the valve s pressure rating it will slightly open relieving the pressure Relieving of pressure can be noted as dribbling or weeping water from the relief valve If an incorrectly sized temperature and pressure relief valve is installed the warranty will be void THE FIX Follow these easy steps to diagnose thermal expansion Intermittent weeping and or dribbling at the relief valve The relief valve relieves water slowly when actuating on pressure A closed system can cause pressure to increase in the system This condition is called thermal expansion For additional information regarding thermal expansion please see Bulletin 45 Leaking at the spud of the water heater Spuds are welded to the tank and are not repairable The heater should be replaced Leakage at the threaded relief valve connection Remove relief valve and reseal connection Large volume of hot water sporadically discharged from the relief valve The relief valve relieves water quickly when actuating on temperature The only cause of this problem is a malfunctioning thermostat 37 BULLETIN 60 INSULATION BLANKETS GENERAL The purpose of an insulation blanket is to reduce the standby heat loss encountered with storage tank heaters Most modern water heaters have adequate factory installed insu
62. warranty related BULLETIN 22 SMELLY WATER CAUSES The most common cause of smelly water is a non toxic sulfate reducing bacteria scientifically termed Divibrio Sulfurcans This bacteria often enters the water system through construction or a break in ground piping The bacteria creates the energy it needs to survive by converting sulfate 504 to hydrogen sulfide H2S gas you smell in the water Hydrogen sulfide gas is distinctive because of its rotten egg like stench Its presence can severely affect the taste as well as the odor of the water Occasionally this bacteria can be accompanied by black deposits the result of pipe and fitting corrosion In extremely high concentrations hydrogen sulfide gas can be toxic though the gas is detectable long before harmful levels are reached The requirements for the bacteria to thrive are a an elevated level of sulfur in the water b activated hydrogen from cathodic reactions within the tank c water with little or no dissolved oxygen d and temperatures below 138 F Items that can increase the potential for this bacteria are a water softeners b well water c and long periods of no water movement Other factors that may contribute to smelly water Chlorides of Magnesium and Calcium leave a bitter taste Chloride of Sodium produces a salty taste Sulfates 50 ppm gives a medicinal taste Carbon Dioxide in a low pH water gives fizzy water Iron and tannic waters also give a bad t
63. wing Install the vent connector avoiding unnecessary bends which create resistance to the flow of vent gases Install without dips or sags with an upward slope of at least 1 4 inch per foot Joints must be fastened by sheet metal screws or other approved means It must be supported to maintain clearances and prevent separation of joints and damage length of the vent connector cannot exceed 75 of the vertical vent height The vent connector must be accessible for clean ing inspection and replacement Vent connectors cannot pass through any ceiling floor firewall or fire partition Itis recommended but not mandatory that a minimum 12 inches of vertical vent pipe be installed on the draft hood prior to any elbow in the vent system IMPORTANT Existing vent systems must be inspected for obstructions corrosion and proper installation Chimney Connection IMPORTANT Before connecting a gas vent to a chimney make sure the chimney passageway is clear and free of obstructions The chimney must be cleaned if previously used for venting solid fuel appliances or fireplaces Also consult local and state codes for proper chimney sizing and application or in the absence of local and state codes the National Fuel Gas Code ANSI 2223 1 54 current edition connector must be installed above the extreme bottom of the chimney to prevent potentially blocking the flue gases B
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