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IBM 4610 SureMark Printer Manual

1. Figure 8 EIA 232 and RS 485 cable routing for single station SureMark printers 6 Connect any other signal cables for I O devices to the correct ports 7 Check that all signal cables are installed and seated in the correct ports 8 If you are installing the printer on an integrated unit a Pull out the locking lever at the left side of the system unit wide systems only For single station printers place the printer in the square shaped filler panel Route the keyboard cable to the side of the tab as shown in Figure 13 on page 25 Route all cables attached to the printer through the center opening of the system unit and place the printer with its filler panel if it is a single station printer on the system unit E Bay have additional fillers to install go to Installing the fillers on page Lift the system unit rear cover and attach any cables from the printer to the system unit If this is a ElA 232 attached printer reattach the brick power cord if you had to detach it to route it through the center opening 9 Power on the printer by either e Connecting the brick power supply cable to a properly wired and grounded power source and powering it on Powering on the POS system unit for an RS 485 attached printer Attention Never
2. 20 Bit MSB 39 40 LSB NU OK OK X OK X X X lt X X X lt OK OK OK X lt OK X X lt X gt O K XXIX X X X X X X lt X X lt X lt X X lt X X lt gt X lt X lt X gt X lt X lt X lt X lt Xx X lt gt X lt X lt gt X lt X lt gt X lt X lt fa lt gt gt lt gt gt gt e gt e fc gt e gt lt gt lt gt lt fo gt gt gt gt lt gt Ke o gt lt gt lt gt lt gt gt lt gt lt gt lt fas gt x gt lt gt gt lt gt lt gt gt 5 S Defined as X 1B26014848 COCOCOCOCOCOCOCOCOCOCOCOCOCOFFCOFFCOF CO0COCOCOCOCOCOCOCOCOCOCOCOCOCOCOCOCO The above statement defines character X 48 as an H Note The number of data bytes 2 x dot height 20 40 bytes Proportional font This command is supported only for Models TI3 T14 Tl8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 ElA 232 Syntax ESC amp s n m data or X 1B 26 s n m data where S The character set being defined 1 User defined thermal code page 1 3 User defined thermal code page 3 n The beginning ASCII address of the characters being defined m The ending ASCII address of the characters being defined data The height and width of the character and the matrix pattern for the data The number of data bytes is m n 1 x 2 wbx32 wb is defined in the MCT command Purpose To download
3. 2 189 Layout using align commands 190 Layout using set tab position 191 This section describes the procedure for converting and downloading proportional fonts It also gives recommendations that will simplify implementing proportional fonts on a receipt Preparing the fonts Downloading proportional fonts to the SureMark is a two step process 1 Convert a TrueType font to the SureMark proportional font format Use the IBM Proportional Fonts Conversion Utility fontconvert exe to convert the fonts See Proportional font conversion utility on page 37 2 Download the converted font file to the printer Implementing proportional fonts The variable width of proportional fonts can make it difficult to layout a receipt using traditional methods You can simplify the process of laying out the format of a receipt by using the alignment and tab features of the SureMark printer The following topics show how to use the alignment and tab features with proportional fonts Command descriptions are given in ElA 232 command format For the command syntax when you use a printer driver please consult the driver documentation A single proportional character set requires two user defined code pages Therefore the printer allows the following combination of user defined and proportional character sets to be stored in the printer Number of Proportional Character Sets
4. 181 Document handling 1 ew eee ee ee 181 Portrait mode 2 ee ee ee ee 181 Landscape mode 2 6 ee ew ee 182 Landscape printing commands 183 Status Summary a 184 Message from the printer ee ee 184 Status byile1 2 0 0 2 2 2 ew ee o 184 Status byte 2 a ee 185 Status byte 3 2 sd mV as aos se ss 185 Status byile4 0 0 2 2 2 2 ee ee ee ee ee 185 Status byte 5 ei He Ye we Roe a ww amp 2 amp 2 e 186 Status byte 6 a 2 6 2 ee ee we ee 186 Status byte 7 2 a ee AE esas sa a 16 Status byte 8 ee ee 186 This information applies only to SureMark printers that attach to a POS system with an ElA 232 cable connection If you use the RS 485 or USB communications interface refer to either the SureMark driver documentation in the appropriate IBM book for your operating system see Table 13 or when using OPOS drivers to the OLE for Retail POS Application Programming Guide Table 13 Driver documentation by operating system Operating System IBM Publication 4690 OS Version 1 and IBM 4690 OS API Specification for IBM 4610 Printers Version 2 DO IBM Point of Sale Subsystem for DOS Programming Reference OS 2 Windows NT Windows IBM Point of Sale Subsystem Programming Reference and 95 and Windows 3 1x User s Guid
5. Check processing commands Models TI2 TI4 TI8 TI9 TG4 TG8 and TG9 only This printer can process the check entirely without taking it from the printer It can read the magnetic ink character line frank the back of the check and flip the check to print the face of the check Note To print the face of the check select the document station in landscape mode as the print station Models TI8 and TI9 MICR read commands Note Model TG8 is equivalent to TI8 and TG9 is equivalent to T19 The Models TI8 and TI9 have two MICR read commands TheX 1B49 command which is used in the Model Tl4 printer and the MICR command X 1B3E01 which also scans a check Both commands use the OCR decoding algorithm for reading the MICR line which is available on these models 164 SureMark Printers User s Guide Updated April 2 2009 MICR read ElA 232 Syntax ESC or X 1B49 Purpose To read account information from the magnetic ink character line on customers checks Remarks e Checks should be inserted upside down from the front and against the right wall of the printer The check can be but does not have to be registered in the printer before this command is given The check will be fed forward until the bottom sensor is uncovered then fed back for the MICR reader reading After the reading is complete the check is fed to the first print position e This command increments the line count status byte 6 e At the
6. 2ndy Hex1st Figure 44 Printer s resident character set generic code page 93 Appendix C Technical information Updated April 2 2009 Code page 437 Z ae 2nd y 0 Hex 1st Figure 45 Code Page 437 94 SureMark Printers User s Guide Updated April 2 2009 Code page 858 O uZ a Yo 2nd y 0 Hex 1st gt Figure 46 Code Page 858 95 Appendix C Technical information Updated April 2 2009 Code page 860 Z lt L ae 2nd y 0 Hex 1st Figure 47 Code Page 860 96 SureMark Printers User s Guide Updated April 2 2009 Code page 863 lt 2 Hex 1st 2nd y 0 Fi
7. Offline configuration for Models T18 TI9 TG8 TG9 IBM Diagnostics for POS Systems and Peripherals except Models Tl1 and T12 Reference service diskettes Models TI1 and TI2 only Offline configurations for Models TI8 TI9 TG8 TG9 You must use the calibration procedure to calibrate the scanner You must have power ON and paper installed in the thermal print station 1 2 Open both the document cover and the receipt cover Press and hold both operator buttons until the Customer Receipt CR light blinks rapidly Close the Document Insert DI cover This is the front cover Close the CR cover This is the rear cover A menu is printed on the CR paper Follow the instructions on the menu to e set the ElA 232 parameter e set the baud rate e set the communication protocol e invoke scanner calibration e set the 4610 model configuration The information provided in EIA 232 communications protocol selection on page 30 describes the selections and their purposes Using the IBM Diagnostics for the POS Systems and Peripherals all models except Models Tl1 and TI2 The IBM Diagnostics for the POS Systems and Peripherals is a GUl based diagnostic package on a USB flash drive It is used to troubleshoot hardware problems and it includes these 4610 printer utilities 34 SureMark Printers User s Guide Updated April 2 2009 Microcode update Logo download Message download Printer Configuration Utility which i
8. The Infotech ribbon order number RE35P Black is available from Infotech Inc 2215 29th Street SE B 1 Grand Rapids MI 49508 Phone 616 452 5444 Fax 616 452 5499 Attention Using an inferior grade of ribbon can affect print quality and the life of print heads and the printer mechanism Expendable supplies See Resources on the Internet on page 44 for information about OEM paper certifications for the SureMark printers e Paper for the printer order P N locally e Q Tip Cotton Swab P N 69X7671 Appendix A Consumable supplies 83 Updated April 2 2009 84 SureMark Printers User s Guide Updated April 2 2009 Appendix B Printer maintenance procedures Note Power OFF all system components and unplug all power cables prior to cleaning Product care procedures Owners and users should periodically inspect their system unit and its components for cleanliness and perform the following procedures based on usage and environmental characteristics 1 Clean the cover for cosmetic purposes as required e IBM suggests the use of a soft clean cloth with warm soapy water for cleaning the plastic parts on IBM product e Don t use abrasives or any alkaline ammonia or chloride based cleaner Note Do not apply cleaning solution directly to the cover Always apply the cleaner on a clean cloth an
9. 6DEEEIINIOBOO 60upPUUUyYs Al gt Cuts 12301 CR Characters Printed 77626 CR Motor Steps 88974 CR Cover Openings 40 CR Cut Fails 7 000 Figure 43 Offline printer test pattern Models TF6 and TM6 Test Pattern Notes 1 The serial number that prints will be the actual serial number of your printer If the logic card has been replaced this number must be reset to the original serial number 2 The microcode level will be the actual level of your printer s microcode 3 The serial interface will be specified as ElA 232 RS 485 or USB depending on which interface is used to attach the printer to the system unit 4 The line speed information appears only when the ElA 232 interface is used The value can be either 9 6 K Baud or 19 2 K Baud depending switch settings See EIA 232 communication mode selections all models except T18 TI9 TG8 TG9 on page 28 on the ElA 232 5 The ElA 232 control mode information appears only when the ElA 232 interface is used The value can be either DTR DSR or XON XOFF depending on the ElA 232 switch settings See EIA 232 communication mode selections all models except TI8 TI9 TG8 TG9 on page 28 6 The feature enabled lines will appear only when a feature is installed 7 This section contains the test pattern 8 This section contains printer usage statistics that you can use for problem determination
10. 10 11 12 Check that all signal cables are installed and seated in the correct ports If you are installing the printer on an integrated SurePOS 700 Series system a For single station printers place the printer in the square shaped filler panel b Route all cables attached to the printer through a rear opening of the system unit and place the printer with its filler panel if it is a single station printer on the system unit c Make the side of the printer overlap the tab on the side of the system unit wide systems only d pay have additional fillers to install go to Installing the fillers on page e Ifa fence or I O tray is installed lift the system unit rear cover and attach any cables from the printer to the system unit If a power brick was disconnected at the beginning of the installation or is needed because a standard USB cable is being used attach the power brick lf you are using a power brick power on the printer by connecting the power brick supply cable to a properly wired and grounded power source and powering it on For single station SureMark printers turn on the power on off switch on the printer For thermal impact printers locate the ribbon cartridge and install it in the printer See Ribbon loading on page 51 Be sure that the ribbon is routed through the print head correctly Load the paper roll into the printer See Paper loading on page 53 for thermal impact Sur
11. 130 191 191 131 131 132 132 133 133 133 134 134 199 199 11909 136 136 136 137 137 138 138 138 139 139 140 141 141 142 142 101 Updated April 2 2009 Enable or disable the feed buttons Ln 143 Enable or disable the beeper Models TF6 and TM6 only oe ew we ww 148 Enable or disable upside down printing owe ew ew wee 144 Select character size for scalable fonts 145 Fix font matrix wee aaa 146 Print logo inline ee ee ee ee 146 Select thermal paper 2 2 ww we 147 Bar code commands 2 2 ee a aaa 147 Print bar code A T Print bar code examples A ep Rw ae Toe Select horizontal size of barcode 152 Select bar code height Ls amp 4m D2 Select printing position of human readable information HRI ca me amp 192 Select font for HRI eee ee 153 Print PDF417 bar code E Print PDF417 bar code using binary mode a oe ls al we 2 154 Select PDF417 ECC error correction codewords level Saa amp e 154 Select aspect ratio PDF417 barcode 2 155 Enable PDF417 truncation 2 155 Print character commands 4 is a e 1596 Print and line feed a ee 156 Print and line feed ee eke ew ee s m a 190 Print form feed a
12. 173 Retrieve next image location 174 Retrieve first unread image location toe ew we 174 Select compression format and scanned image threshold ii 2 amp amp 2 UA Asynchronous real time commands 175 Real time requests ee ee ee ee ee E Data buffer management and batch printing hee ee ee eee ew PO Reset line count ee ee ee ee 176 102 SureMark Printers User s Guide Updated April 2 2009 Disable line count ee o 176 Hold printing until buffer is released 177 Page mode printing commands 177 Select page mode 2 6 ee ee ee ee a 177 Select standard mode 2 2 2 2 2 177 Select printable area a ee 178 Select printing direction position 178 Set vertical position ee 178 Set relative vertical position ee 179 Set left margin position standard mode set absolute print position page mode 4 te eee bee eee eee ss 17 Set relative horizontal position 180 Set printing position ee ee 180 Print and form feed and cut the paper 181 Print page in page mode 6 2 2 we ee 181 Clear print data in page mode
13. 208 208 209 210 210 211 211 212 212 212 213 Contents iX Updated April 2 2009 X SureMark Printers User s Guide Updated April 2 2009 Figures A p al w a IBM SureMark printers SureMark printer dimensions Models TH TI TI3 T14 TGS and TG4 SureMark printer dimensions Models T18 TI9 TG8 TGQ SureMark printer dimensions Models TF6 and TM6 Cable connectors and ElA 232 settings switch for thermal impact SureMark printers l Cable connectors for single station SureMark printers EIA 232 mode switches for single station SureMark printers EIA 232 and RS 485 cable routing for single station SureMark printers USB Ports for thermal impact SureMark printers n eu 4 USB ports for single station SureMark printers USB cable routing for single station SureMark printers Mounting a single station SureMark on a wall Installing the fillers for EIA 232 RS 485 ea Installing the fillers for USB aia SurePOS 500 integration Adjustment and alignment printouts Switch for Epson emulation SureMark printer indicators controls and printing stations Models TH TI TiS T14 TI TI9 TG3 TG4 TG8 and TGQ m a a oe Inserting checks for all models except TF6 and TMG s 2 4 Inserting checks or documents in a Model T12 T14 Tl8 TI9 TG4 TGs or TG9 Printer Inserting checks or documents in a Model Tl2 or Tl4 printer l Side insertion of documents in a Model
14. 5 2 amp amp em ow do amp Y eo 2 D Paper loading ee ee ee ee eee eee B Clearing jams in the check flipper area 5D MICR reader read head cleaning 2 56 Thermal print head cleaning 2 6 2 2 ss 97 Document scanner cleaning Model T18 TI9 TG8 TG9 59 Document scanner calibration Models T18 TI9 TG8 TG9 60 Note All covers must be installed on the SureMark printer during operation Operating controls and indicators There are two triangular shaped buttons and two LED indicators located on top of the printer The buttons serve multiple functions When the topmost indicator is on continuously the printer is powered ON and ready for printing When the indicator blinks one of the following conditions exists e The printer is out of paper e The cover is open e The printer is offline e The printer has a nonrecoverable home error The second LED is the Document Present indicator It lights when a document is inserted far enough into the document insert station to reach the DI sensor When this LED blinks the DI station is waiting for you to insert a document The topmost button is the customer receipt paper feed button Press this button to advance the CR paper The lower button is the document feed button Press this button to advance the document If you press both buttons at the same time an
15. Chapter 2 Installation instructions 23 Updated April 2 2009 4 Connect the cables to the printer 5 Place the SureMark printer on the two bracket posts Slide the printer down until a click sounds Wall bracket oe CJ Mounting posts Screws not provided SureMark with top cover open Figure 12 Mounting a single station SureMark on a wall Installing the fillers Installing fillers for EIA 232 RS 485 printers Notes 1 On an integrated unit pull out on the locking lever at the left side of system unit 2 Ensure that the side of each filler overlaps the tab on the side of the system unit To install fillers 1 Power the system off and disconnect the EIA 232 power supply if connected See Figure 5 on page 18 2 If you have a video display on an integrated system a Move the display on its arm to the side and remove any tape holding the alignment ring b Remove the knockout section of the display filler Align the display filler with the alignment ring and slide the filler onto the ring Press the display filler into place See Figure 13 on page 25 24 SureMark Printers User s Guide Updated April 2 2009 L SS Knockout gt Alignment Section Ring Ry Display Filler Printer Filler Display Filler Keyboard Filler
16. Commands not supported in emulation mode Connectivity differences Functional differences Appendix H Safety information SureMark Printers User s Guide o 179 175 gt 176 176 176 177 177 177 y 177 178 178 178 179 179 180 180 181 181 181 181 181 182 184 184 184 185 189 185 186 186 186 186 187 187 187 188 188 188 189 189 189 190 191 193 193 190 196 196 196 197 Updated April 2 2009 Appendix I Notices Electronic emission notices a ee Federal Communications Commission FCC statement European Union EMC Directive conformance statement Industry Canada Class A Emission Compliance statement Avis de conformit aux normes d Industrie Canada Germany Australia and New Zealand Chinese Class A warning statement Japanese power line harmonics compliance statement 203 205 205 205 206 206 206 206 207 207 Japanese Voluntary Control Council for Interference VCCI statement Korean communications statement Taiwanese Class A warning statement Taiwan contact information Cable ferrite requirement l Electrostatic Discharge ESD Product Recycling and disposal Battery return program For Taiwan E For the European Union For California Flat panel displays Monitors and workstations Trademarks Index 207 207 208 208
17. Store scanned image X 1B 41 n1 x0 y0 dx0 dy0 x1 y1 dx1 dy1 x2 y2 dx2 dy2 x3 y3 dx3 dy3 tagdata Tab to next tab stop HT or X 09 Thermal code page MCT commands see Table 17 on page 125 i i X 1B 00 80 00 completed System commands 1 Pi i I0 OD HEE Ty TTD TINE I NII ojo CO Hi ILN IIo oli aol lt O o l hb Exercise program ElA 232 Syntax ESC x or X 1B 78 Purpose This tests printing functions of the printer A test message is printed See Figure 36 on page 64 If there is a document in the printer the test message prints on the document Otherwise it prints at the customer receipt station Error Conditions Home Error on document station only Cash Receipt Print Error Verify previous commands completed ElA 232 Syntax X 1B 00 80 00 Purpose This command can be used to ensure that all commands preceding it have been completed The application would just wait for the status return with status byte 5 bit 1 set Appendix D EIA 232 programming information 111 Remarks Updated April 2 2009 The printer status is returned in status bytes 1 8 Status byte 5 bit 1 is set after this request has been executed See Status summary on page 184 for more information Error Conditions None Status request ElA 232 Syntax ESC v or X 1B 76 Purpose The printer status is sent to the system This command will be processed in the or
18. 1 mm 8 steps In the document portrait station 1 in 51 steps 1 mm 2 steps 156 SureMark Printers User s Guide Updated April 2 2009 In the document landscape station 1 in 127 steps 1 mm 5 steps Note Line spacing dimension is approximate For the impact printer in portrait mode the actual line spacing must be calculated using 51 steps per inch Purpose Prints data in the print buffer and feeds the paper by the amount specified in this command Print and feed paper in reverse using minimum units ElA 232 syntax ESC K n X 1B 4B n where n specifies the number of line feed steps One inch 51 steps 1 mm 2 steps Purpose This command may be used to print on a particular line on a document The data in the print buffer is printed and the paper is fed by the amount specified in this command When the document is inserted until the line can just be seen at the printer cover and this command is sent with n 0x65 the next line printed lines up with the line seen at the top cover This replaces the Open Throat command for full check scan TI9 TG9 printers Limitations e This command is valid only for the document station e This command is valid only for Models Tx8 and Tx9 Print graphic messages Select and print a graphics logo command ElA 232 Syntax ESC d w h data or X 1B2A d w h data where d Dot density 00 Normal Print 200 dpi in the receipt station 150 dpi in the document stati
19. 2001 This update contains the following changes and additions GA27 4151 04 The location of the Euro character for code page 858 has been corrected See Information on the new Models TG3 and TG4 Command format details about bar codes 128a and 128b Flash memory usage message See the remarks in Flash storage write on page New table for Code 128 character set See Table 21 on page 149 The commands in Appendix D EIA 232 programming information on page 101 are to be used for ElA 232 connections only Additional information about where to find commands when using RS 485 or USB communications has been added to the beginning of that appendix This edition adds information about the new single station SureMark printers which are Models TF6 and TM6 and also about updates for Models TI3 and TI4 Changes for this edition include Because there are important differences between Models TF6 and TM6 which are single station SureMark printers and the thermal impact SureMark printers the book has been reorganized into three parts Part 1 contains information that is similar for all SureMark models Information about the new single station printers has been added throughout this part Part 2 contains information that is specific to the thermal impact SureMark printer Models Tl1 Tl2 TI3 TI4 TG3 and TG4 Part 3 contains information that is specific to the new single station SureMark printer Models TF6 and TM6
20. Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 206 SureMark Printers User s Guide Updated April 2 2009 Chinese Class A warning statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures PEAREAME AR DAA PS OAR ICA A Rin ARANA APRS ERA ATH HLH RAP Wem BAP MA TR SAT AEB Japanese power line harmonics compliance statement SARA FAA Va ray wa LA ARO A id i Japanese Voluntary Control Council for Interference VCCI statement Attention This product is a Class A Information Technology Equipment and conforms to the standards set by the Voluntary Control Council for Interference by Technology Equipment VCCI In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures TOEI HRMS SSS RIES BAS VCCI DEFI BOCVFAARRNAE CT COREA RIERA CHAT ARMA DEIFI AYET COBSAIC BASADA AE ABI KD ER SNZCEMBVET Korean communications statement Please note that this device has been approved for business purposes with regard to electromagnetic interference If you find this is not suitable for your use you may exchange it for a non business purpose one As ATS ol MMS BTSL22 MAMA SSE e 2210 PU STOW AT E ES
21. Federal R Do Not Sign Write Stamp Below This Line Memo 041117847096 095867238671 Figure 19 Inserting checks for all models except TF6 and TM6 Insertion of Document Front Load Figure 20 Inserting checks or documents in a Model TI2 Tl4 TI8 TI9 TG4 TG8 or TG9 printer 48 SureMark Printers User s Guide Updated April 2 2009 Insertion of Document Side Load Print Position Figure 21 Inserting checks or documents in a Model TI2 or T14 printer Print Position Figure 22 Side insertion of documents in a Model T 8 printer Figure 23 and Figure 24 on page 50 show the printable area on an inserted document for both portrait and landscape Chapter 4 Operation 49 Updated April 2 2009 ee 2 0 mm 5 mm minimum lt 83 0 mm 3 3 in Print Field 80 mm 3 1 in minimum 47 char at 15 cpi when using check flipper 52 char at 17 cpi 223 mm 8 8 in maximum when using check flipper 35 mm 1 3 in minimum 101 6 mm maximum when using check flipper 65 mm minimum when using check flipper 51 mm 2 0 in minimum Figure 23 Printable area of an inserted document portrait gt lt 17mm for landscape printing 83 0 mm 3 3 in 10 mm minimum 80 mm 3 1 in minimum when using check flipper Print Field 223 mm 8 8 in maximum when using check flipper 223 mm maximum for landscape 38 mm 1 5 in minimum for landsca
22. MCT information request ElA 232 Syntax ESC nor X 1B 53 n where n Microcode tolerance MCT information that is being requested Purpose To enable reading MCT information from EEPROM Remarks e MCT data is sent over the serial line in status bytes 9 and 10 See Table 17 for the values of parameter n e MCT write command values that are out of range cause the command to be rejected See bit 7 of Status byte 1 on page 184 Table 17 MCT command definitions Byte 1 Dot row width Byte 2 Dot row height Matrix of user defined thermal code page X0A14 X 0810 Byte 1 Dot row width Byte 2 Dot row height Matrix of user defined impact code page X 0707 X 0404 4 Byte 1 Half dot row width Byte 2 Dot row height Appendix D ElA 232 programming information 125 Updated April 2 2009 Table 17 MCT command definitions continued 23 17 Matrix of user defined thermal code page X0A14 X 0810 Byte 1 Dot row width Byte 2 Dot row height 24 18 Matrix of user defined thermal code page X 0A14 X 0810 Byte 1 Dot row width Byte 2 Dot row height 25 29 19 1D Reserved ATTENTION Changing these values might damage the printer 30 1E Mode options X FFFF N A N A Bits 0 12 Reserved for future use should be left at 1 DI portrait mode only e 1 Line feeds NOT executed until DI ready non IBM mode O Line feeds are executed without regard for the state of DI ready IBM mode
23. Number of User Defined Character Sets Oo O E 1 Selecting code page 2 when a proportional character set is defined for code page 1 or selecting code page 4 when proportional characters are defined in code page 3 will result in unreadable characters being printed See the Select Print Mode command Set print mode on page 129 for more information on selecting code pages A proportional character set is enabled using the Select User Defined Characters command See Select user defined or resident character sets on page 134 O Copyright IBM Corp 1997 2006 189 Updated April 2 2009 Layout using align commands A common requirement for receipt layout includes aligning item prices This is commonly accomplished using fixed field lengths for item descriptions or counting characters Using proportional fonts makes this method of alignment practically impossible The simplest method to align prices is to use the Align Column Right command Align positions on page 139 with the Fix Font Matrix command see matrix on page 146 e Unlike other Align Position commands the Align Positions Align Column Right command can be sent in the middle of a print line Print characters sent before the alignment command will be left aligned while characters sent after the alignment command will be right aligned e The Fix Font Matrix command forces proportional characters to print using a single width defined by the command This
24. RA LEN Please recycle batteries 210 SureMark Printers User s Guide Updated April 2 2009 For the European Union For California Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont tiquet s conform ment aux directives europ ennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs uses Les directives d terminent la marche a suivre en vigueur dans l Union Europ enne pour le retour et le recyclage des batteries et accumulateurs us s Cette tiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plut t r cup r e en fin de cycle de vie selon cette norme NyvsFU HA4AUANY TF UY BO yar EU AMN DRESE te 2006 66 EC DIAM SBATUEF IORS vr UE EE BE URE TU EBRIOS CORRE EAA yT EEE BOER JE OILDOSFSEEHOTUS LOT EU HFBllhHtioTRARHANET COSA FAAA eE RACER 7m TAEZ LEET AG
25. Select 1 8 inch line spacing ESC 1 or X 1B31 Send checksum of flash EPROM ESC nor X 1B22 n sector Select maximum print speed ESC nor X 1B 2F n Set code page ESC t nor X 1B74 n Set document length for landscape GS c 1 n where n is 2 bytes indicating the length of the document print in print motor steps Set error recovery function ESC c 4 nor X 1B63 34 n Set horizontal tab positions ESC D n1 n2 NUL NUL or X 1B44 n1n2 0000 Set intercharacter spacing ESC SP nor X 1B20 n Set left margin position ESC n1 n2 or X 1B24 n1 n2 Set left margin position standard ESC n1 n2 or X 1B 24 n1 n2 mode Set absolute print position page mode Set line spacing using minimum ESC 3 nor X 1B33 n Set or cancel double high mode Set or cancel double wide mode Set or cancel emphasized printing Set or cancel rotated character Set or cancel underline mode Set or cancel unidirectional printing 110 SureMark Printers User s Guide n O 1 i10 FT Oot O O 09 O NII Go O NO N o0 O1 i O O Updated April 2 2009 Table 15 EIA 232 commands in alphabetical order continued bh i Go Oji eio i O l 00 O Set printing position GS x y or X 1D 5D x y Set relative horizontal position ESC lt 5C gt h n1 n2 or X 1B 5C n1 n2 Set relative vertical position Status sent to system ESC nor X 1B29 n
26. Specification Value Minimum width 50 mm 2 in Maximum thickness of multipart forms 0 47 mm 0 0185 in Maximum thickness of front sheet multipart 0 08 mm 0 003 in forms Minimum thickness of single part form 0 10 mm 0 004 in Maximum thickness of single part form 0 2 mm 0 008 in Weight range for single part forms 68 90 g m 18 24 For best reliability paper grain should be in the direction that the paper is fed into the printer Notes 1 Test all forms in the printer to ensure acceptable performance prior to buying a significant quantity There should be no binding holes or other holes within 10 mm 0 4 in from the right edge of the form 2 Forms less than 0 15 mm 0 006 in thick with the grain of the paper perpendicular to the feed direction short grain paper should not be used for landscape printing Specifications for documents that can be flipped Multipart forms and short grain single part forms are not supported Specification Value Minimum form length 80 mm 3 14 in Maximum form length 223 mm 8 78 in 4 in Maximum form width 102 mm 4 in Paper weight 75 95 g m 82 SureMark Printers User s Guide Updated April 2 2009 Print ribbons Models TI1 TI2 TIS TI4 TI8 TI9 TG3 TG4 TG8 and TG9 only The ribbon is an Epson ERC 35 or equivalent In addition to the Epson ERC 35 the Infotech RE35P ribbon was tested and approved for use in the SureMark printer
27. Status sent to system on page e Cash drawer sensor change If enabled see Status sent to system on page 141 e Command has timed out The printer is waiting for additional bytes to complete the command e Nonrecoverable home error e Document not inserted after document station was selected e Document has exited sensor before document print is finished e Flash EPROM load error e Memory sector is full e Flash Storage is full e Printer ID request extended address command e MICR read command e MCT read command e Flash read command e Print buffer being held e Ribbon cover sensor change e Document feed error Message from the printer Status byte 1 A message from the printer has this format Bytes Contents 1 2 Data count X 000A to X OOFF The data count includes the two data count bytes 3 10 Status bytes 1 8 See the descriptions of each byte in the sections that follow 11 n Either 5 bytes of additional status from the Extended address command request printer ID on page 112 command or up to 246 bytes of user data that can include e MICR data e User flash data e MCT data Bit Description OOOO Command complete immediate command and flash storage commands Set to 1 when the command is complete except for Erase flash EPROM sector for which it is set to 1 when the command is sent See bit 7 of Status byte 3 on page 185 1 Cash receipt right home position Se
28. TG8 and TG9 operate at higher speeds than Models TI1 and T12 e Code page 858 which contains the euro character symbol is resident in Models TI3 TI4 TI8 TI9 TG3 and TG4 Code page 850 which contains all character symbols from code page 858 excluding the euro character symbol is resident in Models TI1 and T12 e The second byte of the device ID specifies what model of SureMark is being used The 4690 OS uses the printer model to determine the name of the microcode update file ADXPJPUF DAT for Models Tl1 and TI2 ADXPJPFF DAT for Models T13 Tl4 TG3 TG4 TM6 TF6 ADXPJP2F DAT for Models TI3 Tl4 TG3 and TG4 with the 2 MB card option For microcode update information for Models T18 TI9 TG8 and TG9 see the IBM Retail Store Solutions Web site at http www ibm com solutions retail store support Differences between Models TI3 TI4 TI8 TI9 TG3 TG4 TG8 TG9 and Models TF6 TM6 Models TF6 and TM6 are single station thermal printers These models do not include an impact station Therefore they can not be used for any of the check handling that thermal impact SureMark Models TI3 Tl4 Tl8 TI9 TG3 TG4 TG8 and TG9 support The single station SureMark printers have a lower weight lower cost and smaller footprint than the thermal impact printers The single station SureMark printers are designed to provide a cost effective printer in environments that do not require document printing and check processi
29. This command should be sent after Set print station parameters on page 136 Up to 5 tab positions can be stored All 5 n7 n2 value pairs can be included in one command Values must be entered in hex A tab is calculated from the left margin position Tab values must be in ascending order Example To set 3 tab positions at the 100 150 and 300 dot positions e X 1B4400640096012C0000 See Tab to next tab stop on page 160 Set left margin position ElA 232 Syntax ESC n1 n2 or X 1B24 n1 n2 138 SureMark Printers User s Guide Updated April 2 2009 where Default n1 The high order byte of the dot offset from the beginning of the print line n2 The low order byte of the dot offset from the beginning of the print line ni 0 n2 0 Remarks In the customer receipt station 1 mm 8 dots In the document station 1 inch 150 half dots 75 dots n1 and n2 are hex values Convert each to decimal Then use this formula to get the decimal equivalent n1 x 256 n2 If the number exceeds the printable area it is ignored The maximum value for the customer receipt station is 576 The maximum value for the document insert station is 474 In the customer receipt station this number is rounded back to a factor of 8 This command should be sent after Set print station parameters on page Set relative position ElA 232 Syntax where ESC lt 5C gt h n1 n2 or X 1B5C n1 n2 n1 The high
30. This would store this message as predefined message 1 See Print predefined messages on page 159jfor printing this trailer message Commands for selecting the print station and print characteristics must be included with the stored message Limitations Appendix D ElA 232 programming information 117 Updated April 2 2009 e Print predefined graphics logo command on page 159 can be included in this command Select and print a graphics command can not be used See Print graphic messages on page 157 e Print predefined messages on page 159 can be included in this command but can only be nested one message deep Example Store a predefined message Jane Doe at location 3 then issue the following commands 1 X1D3A06 2 Welcome to Our Store X 0D 3 X 1D5E03 This prints the message that has been stored at location 3 The message can not have a X 1D5Exx in it because that would be more than one level of nesting 4 Is Your Cashier Today X 0D 5 X1D3A Using the stored message and the above commands the resulting text will be Welcome to Our Store Jane Doe Is Your Cashier Today These commands can not be included in the predefined message Define document wait time on page 141 Select character for reprinted lines on page 142 Set sheet eject length on page 138 Select and print a graphics logo command on page 157 This command should be sent only when th
31. an error occurred during the transaction that was being held the printer sends back the line number with the error and the error status The system can then decide to cancel or continue printing after the error is corrected The system uses this command to continue printing after the error is corrected Cancel print buffer This clears the print buffer of all data In ElA 232 mode the user must wait for buffer empty status status byte 2 bit 6 before sending any more commands Note A status message is returned immediately after execution of this command 4 34 EC request transmit printer status Sends the printer s status to the system This command does not go into the printers data buffer but is processed immediately The printer status is returned in status bytes 1 8 See Status summary on page 184 for more information Status byte 5 bit 1 will be set after the EC request has been executed 35 38 Undefined 40 Reset the printer The printer stops what it is doing and goes through its reset routine The print buffer is canceled and all commands erased All printer settings go back to default values Appendix D ElA 232 programming information 175 Updated April 2 2009 C A 41 Enable unsolicited status Note A status message is returned immediately after execution of this command To enable these status messages the Status Sent to System setup command be enabled See Status sent to system on page 14
32. and 2 94 Remainder values of DI characters printed from 0x87 see None Note 1 and 2 95 Remainder values of DI paper feed motor steps from 0x88 None see Note 2 Sa Remainder values of forms inserted into DI station from None 0x8C see Note 2 Remainder values of DI transport motor starts from 0x89 None see Note 2 Remainder values of check flip failures Tx4 Tx8 Tx9 from None 0x91 see Note 2 Remainder values of failed MICR reads Tx4 Tx8 Tx9 None from 0x8F see Note 2 Remainder values of check flips performed Tx4 Tx8 Tx9 None from 0x90 see Note 2 Remainder values of MICR reads Tx4 Tx8 Tx9 from None 0x8D see Note 2 Remainder values of high interference MICR reads Tx4 None Tx8 Tx9 from 0x8E see Note 2 Remainder values of bar codes printed from 0xD8 see None Note 2 Remainder values of scanned documents Tx8 Tx9 only None from 0xD3 see Note 2 Remainder values of cash drawer successful from 0xD6 None see Note 2 Number of flash erase commands performed NVRAM write None count see Note 2 Appendix D ElA 232 programming information 163 Updated April 2 2009 Table 24 Retrievable usage data continued Number of checks scanned Tx8 Tx9 only Check Quality Count the number of times a scanned check None fails quality measurement Tx8 Tx9 only see Note 2 Tone Sounded Count single station printers only 32 De Cash drawer opened
33. scanner 59 thermal print head Model Tl1 TI2 TIS T14 T18 TG3 TG4 57 thermal print head Models TF6 and TM6 73 clearing jams DI station 55 Copyright IBM Corp 1997 2006 code page command set 135 code pages code page 437 94 code page 858 95 code page 860 96 code page 863 97 code page 865 98 definitions 92 generic 93 resident 15 code pages resident 15 command line utility 40 commands ElA 232 asynchronous 175 bar code commands 147 batch printing 176 check processing 164 data buffer management 176 document handling 181 document scanner 166 miscellaneous 160 page mode printing 177 preset 114 print character 156 print graphics logo command 157 setup 129 system 111 commands immediate 89 communication interfaces 10 communication mode selection ElA 232 28 30 USB 31 consumable supplies 81 controls printer Models TF6 and TM6 71 Models T11 TI2 TIS TI4 TI8 TI9 TGS TG4 TG8 TG9 47 conversion utility proportional fonts 37 D damage from electrostatic discharge 208 data buffer management commands 176 define document wait time command 141 dimensions physical 10 disable feed buttons 143 disable line count 176 disable the beeper 143 disable upside down printing 144 diskette fonts and logos utilities 4610 37 diskettes related xvi disposal of equipment 209 document format 5 document handling landscape mode 182 portrait mode 181 document handling landscape mode commands 182 213 document
34. where n The horizontal magnification of the line width in the bar code 2 lt n 4 Default M 0S Note The last valid value is kept when an invalid value is sent Select bar code height ElA 232 Syntax GS h nor X 1D68 n where n The dot height of the bar code 1 lt n lt 255 Default n XA2 162 decimal Select printing position of human readable information HRI ElA 232 Syntax GS H nor X 1D48 n where 152 SureMark Printers User s Guide Updated April 2 2009 n the print position n X 00 Not Printed n X 01 Above the bar code n X 02 Below the bar code n X 03 Both above and below the bar code Default n X 00 Remarks Human readable information is normal text associated with the bar code Note The last valid value is kept when an invalid value is sent Select font for HRI EIA 232 Syntax GS f n or X 1D66 n where n the font for the HRI n X 00 Font A n X 01 Font B Default n X 00 Remarks Only resident character sets are used e Font A 10 dots W x 20 dots H or 1 25 mm x 2 5 mm e Font B 12 dots W x 24 dots H or 1 5 mm x 3 0 mm Note The last valid value is kept when an invalid value is sent Print PDF417 bar code EIA 232 Syntax GS P data NUL or X 1D 50 data 00 where data The ASCII representation of the characters to be printed Remarks Valid only at the beginning of a line Printing will not start until a X 00 is
35. 0 5 m USB cable for an integrated configuration is P N 40N4715 e A standard USB cable P N 40N4767 with a Type B connector for the printer and a power brick With SureMark printer models you can use an electronic journaling application Electronic journaling eliminates the need to store paper journal tapes and the time consuming task of searching papers should the need arise SureMark printers have a safety feature which slows printing if excessive duty cycles are used This feature protects the printer hardware from potential damage and should not be noticeable during normal operation For Model TI2 T14 TI8 and TI9 sources of electromagnetic noise for example displays security towers and other sources can interfere with the MICR read head The printer is equipped to filter noise from many of these devices If the MICR reader does not function properly rearranging the printer relative to the device may improve MICR reading The noise source should be as far away as possible from the right side of the printer For additional information on troubleshooting MICR reader problems see Offline tests on page 62 Chapter 1 Introduction 9 Updated April 2 2009 The single insert check handling feature of SureMark Models T12 TI4 Tl8 TI9 TG4 TG8 and TGQ is provided as an added convenience when customer service is a priority Checks in good condition will feed reliably damaged checks may not Communication interfaces All
36. 10 Models T18 TI9 TG8 WO 3 ee a a aaa Models TF6 and TNIG a e aaa 12 Power requirements a a a 0 0 ee ee ee 12 Hardware requirements a a ee ee ee 18 Software requirements E A Operating system requirements Cn kee eee eke ee eo we we FO Application requirements 14 Resident code pages we ew ew ew ee ee 15 Bar codes a 2 4 ke ee Aw eRe ew oe ee me y Printer overview Figure 1 IBM SureMark printers The IBM SureMark printers are high performance high function printers The SureMark is available in several models e Models TI3 Tl4 TG3 and TG4 feature a thermal customer receipt station and an impact document insert station The dual print heads enable quiet fast printing at the customer receipt station while providing the capability to print and frank Copyright IBM Corp 1997 2006 3 Updated April 2 2009 checks and to print multipart forms through the document insert station Models Tl1 and Tl2 are older versions of Models TI3 and Tl4 respectively Production of the older models has ceased Models TI8 TI9 TG8 and TG9 provide a document scanner and a powered flipper in addition to all the features of Model Tl4 Models TF6 and TM6 are single station thermal printers They contain no document insert station These models cost less weigh less and have a smaller footprint than the thermal impact Sure
37. 2006 xiii Updated April 2 2009 XIV SureMark Printers User s Guide Updated April 2 2009 Preface This manual assists you with installation testing and problem determination of IBM SureMark printers Who should read this manual This manual is intended for use by persons who are installing testing or programming an IBM SureMark printer The manual should also be used for problem determination on the printer How this manual is organized Part 1 General information on page 1 contains information that applies to SureMark printers in general e Chapter 1 Introduction provides an overview of the features and options of the SureMark printers e Chapter 2 Installation instructions provides information on installing the SureMark printers e Chapter 3 SureMark installation service and utility software provides information about using SureMark utilities to setup or modify your system configuration Part 2 Models Tl1 Tl2 TIS TI4 TI8 TI9 TG3 TG4 TG8 TG9 on page 45 contains information that is specific to the thermal impact SureMark printers e Chapter 4 Operation provides information about the controls and indicators Ribbon loading and paper loading instructions are also included e Chapter 5 Testing and problem analysis provides information on testing and on problem determination Part 3 Models TF6 and TM6 on page 69 contains infor
38. 9 The line across the bottom should be solid with no blank spaces ElA 232 hex dump An ElA 232 hex dump is provided to help diagnose problems with Models TM6 and TF6 To enable hex dump mode for the Model TF6 or TM6 printer Power off the printer press and hold the paper feed button and then power on the printer with the paper feed button still pressed Chapter 7 Testing and problem analysis Models TF6 and TM6 Updated April 2 2009 To exit power OFF or reset the printer Resetting the printer offline To reset the printer 1 Open the top cover 2 Power off the printer using the power ON OFF switch that is located in the right front corner of the printer 3 Power on the printer Problem determination Any problems that arise with a SureMark printer are either software errors or hardware failures This section contains information to help you determine the cause of a problem and how to solve it If the SureMark printer fails use Table 4 to identify and report the problem Follow the procedures described in the table If you can not identify and solve the problem call your service representative Table 4 Troubleshooting Models TF6 and TM6 If the problem is Then do this Printer ready indicator is OFF e Check that the printer power switch which is located under the top cover is set ON e f connected to a system using the RS 485 communication port check that the system is powered on and ca
39. 9 dots or less If user defined characters are to be used in landscape print mode they must be less than 10 dots high The number of data bytes per character loaded is 2 x character width The total number of data bytes for this command is 2 x character width x 1 m n Each slice is defined with two bytes the most significant bit MSB of each slice is the bottom of the character 122 SureMark Printers User s Guide Updated April 2 2009 When defining wire patterns the same wire does not fire in consecutive primary P and secondary S positions The printer does not check for errors in defining the character If the character is defined with dots in consecutive positions only one of the dots is fired Example 11 half dots wide or 5 5 full dots x 9 high slice p 1 2 3 4 5 6 a Peles a e e eE 7 MSB X O LSB x x 1 x X 2 NE x 3 Xx x 4 x X xl x X X 5 X X 6 X X 7 MsB XL Dx Data Byte 2 4 6 8 10 12 14 16 18 20 22 Data Byte 1 3 5 7 9 11 13 15 17 19 21 Defined as X 1B26034141F000080014000200110000081100020014000800F000 The above statement defines character X 41 as an A Note The number of data bytes 2 x dot width 11 22 bytes Error Conditions Flash EPROM load error Verify the sector was erased before downloading images Flash storage write ElA 232 Syntax ESC n1 n2 data or X 1B 2
40. AE AE JSS PASA BO Oey oola e HH Tree RAA 1832 wetofA desu ct Appendix Notices 207 Updated April 2 2009 Taiwanese Class A warning statement 4 pus EA PAGANA a gt AE FEE WY Eg Se P 4E AR gt FY AG te RASA HE AR FER DL F o PAA CRE RGR MME SHR R e Taiwan contact information IBM E m HRA AA JT A S BE A RE he a8 e ft A A E JERA CIH Hah 0800 016 888 IBM Taiwan Product Service Contact Info IBM Taiwan Corporation 3F No 7 Song Ren Road Taipei Taiwan Telephone 0800 016 888 Cable ferrite requirement All cable ferrites are required to suppress radiated EMI emissions and must not be removed Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level 208 SureMark Printers Users Guide Updated April 2 2009 ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connector outside shells can also be used Handling Removed Cards
41. ELA A Tab Locking Lever Cable Figure 13 Installing the fillers for EIA 232 RS 485 systems 3 If you do not have a video display place the display filler on the system unit Chapter 2 Installation instructions 25 Updated April 2 2009 4 lf you have a short keyboard place the keyboard filler beside the keyboard See Figure 13 on page 25 5 Place the printer filler beside the display filler Make sure you route the printer cable to the side as shown in Figure 13 on page 25 Installing fillers for USB printers Disconnect the power brick from the printer if connected 2 Place the display filler appropriate for the video display on the system unit See Figure 14 on page 27 3 If you have a short keyboard place the keyboard filler beside the keyboard See Figure 14 on page 27 4 Place the printer filler beside the display filler Make sure you route the keyboard cable to the side as shown in Figure 14 on page 27 26 SureMark Printers User s Guide Updated April 2 2009 Display Filler Knockout gt gr Section Nos Ring Printer Filler Display Filler Keyboard Filler Tab Locking Lever Figure 14 Installing the fillers for USB systems Chapter 2 Installation instructions 27 Updated April 2 2009 Figure 15 SurePOS 500 integration ElA 232 communication mode selections a
42. European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Remarque Cette marque s applique uniquement aux pays de l Union Europ enne et a la Norv ge L etiquette du syst me respecte la Directive europ enne 2002 96 EC en matiere de D chets des Equipements Electriques et Electroniques Appendix Notices 209 Updated April 2 2009 DEEE qui determine les dispositions de retour et de recyclage applicables aux syst mes utilises a travers l Union europ enne Conform ment a la directive ladite etiquette precise que le produit sur lequel elle est appos e ne doit pas tre jete mais tre recupere en fin de vie EB COV TIFS EV GBB LUS WO IIRBLTORFRHA RANES TOREK EU MB ay A Be PRET FF 2002 96 EC WEEE 057 AMABAN WET IOT EUA 3ER ARBEDE Y THFNAORFEEDT EF TOFALI HARA Leo RICA Ese TMEV MBETF SAVERS ILSE HoPtAL MICHA OMAicwon ts In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking
43. IBM Corp 1997 2006 Updated April 2 2009 52 Scanned image organization we ee ee 170 XII SureMark Printers User s Guide Updated April 2 2009 Tables 1 Warranty information 2 J2 connector pin assignments 3 Troubleshooting Models T11 T12 TIS TIA Tle TI9 TG3 TG4 TG8 and TGQ 4 Troubleshooting Models TF6 and TM6 e E Ya 5 Station characteristics a 6 Sound characteristics l 7 Cash drawer connector pin assignments 8 ElA 232 connector pin functions 9 9 pin to 9 pin ElA 232 connector layout 10 25 pin to 25 pin ElA 232 connector layout 11 Standard USB connector pin assignments 12 Powered USB connector pin assignments 13 Driver documentation by operating system 14 ElA 232 commands organized by function 15 ElA 232 commands in alphabetical order 16 Memory allocation for Models TI8 and Tl9 functions 17 MCT command definitions 18 Fonts for Models TI3 Tl4 TG3 TG4 TG8 TG9 TI TI9 TF6 and TM6 19 Fonts for Models TI1 and T12 20 Width and height for scalable fonts 21 Code 128 character set 22 Print bar code examples 23 Buffer sizes 24 Retrievable usage data 25 Data table 26 Average size for a personal check with little background data 27 Print direction 28 Commands supported in Epson emulation mode 3 29 Commands with limited support in Epson emulation mode 30 Commands not supported in Epson emulation mode Copyright IBM Corp 1997
44. Reject is returned GS c 0 or X 1D 63 30 Purpose Used to initiate the calibration routine for the scanner The printer scans the document multiple times and updates the printer s calibration data See Document scanner calibration Models T18 TI9 TG8 TG9 on page 60 for more information about the document to be used Appendix D ElA 232 programming information 173 Updated April 2 2009 Retrieve next image location ElA 232 syntax GS N SOH NULL or X 1D 4E 01 00 Remarks Returns the table position where the next image is stored Command is Extend MCT Request command 2 byte address Status byte 5 bit 3 is set to indicate data is attached Retrieve first unread image location ElA 232 syntax GS N SOH SOH or X 1D 4E 01 01 Remarks Stored images are searched sequentially and the first location that has not been set to read is returned The command is Extend MCT Request 2 byte address Status byte 5 bit 3 is set to indicate data is attached Select compression format and scanned image threshold ElA 232 syntax X 1B 4d x n1 n2 where e X X1P address to store data e ni 00 200 DPI TIFF CCITT Group 4 compression 01 200 DPI JPEG compression 02 200 DPI BMP uncompressed 04 200 DPI TIFF file no compression gray scale 10100 DPI TIFF CCITT compression black and white 11 100 DPI JPEG compression gray scale 12100 DPI BMP uncompressed gray scale 14 100 DPI T
45. Reseved Aways equals 5 Useras storage sectors OoOO A boot sector Only system commands and firmware commands are id MSB Command complete page 166 and whenever a physical line is printed Set to 1 when the command is complete or a physical line is printed Contains the printer engineering code EC level with all status messages Appendix D ElA 232 programming information 185 Status byte 5 Status byte 6 Status byte 7 Status byte 8 Updated April 2 2009 A Description S O LSB Printer ID Request Extended Address command Set to 1 when responding to a Printer ID request EC Level Set to 1 when responding to an EC level request MICR Read Set to 1 when responding to a MICR read command 70458 Contains the current line count o 58 MSB Reserved Defaults to 1 Station selected Set to 1 when document insert station is selected 7 MSB Document feed error Set when there is an error after a MICR read command or a flip check command is executed Bit Description S O Print key pressed 1 pressed Reserved Reserved 7 MSB Thermal print head or motor is almost too hot to continue printing This bit is set to ON when the printer determines that the print head or motor are getting close to the point where the printer must slow down to keep from overheating the station This is only supported on Models T18 TG8 and TI9 TQ9 186 SureMark Printers User s Guide Updated Apri
46. States or other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States or other countries or both Other company product or service names may be trademarks or service marks of others 212 SureMark Printers User s Guide Updated April 2 2009 Index Numerics 4610 fonts and logos 37 4610 fonts and logos utilities 37 A AipFlsh46 40 align positions command 139 application requirements 14 asynchronous commands 175 B bar code commands enable PDF417 truncation 155 print bar code 147 print PDF417 bar code 153 select aspect ratio PDF417 bar code 155 select bar code height 152 select font for HRI 153 select horizontal size of bar code 152 select PDF417 ECC level 154 select printing position of HRI 152 bar codes supported 15 batch printing commands 176 battery return program 210 battery European Union 210 baud rate selection EIA 232 28 baud rate selection EIA 232 Model TI8 30 BMP 5 C cable ferrite requirement 208 calibration document scanner 60 cash drawer drive pulse command 161 cash drawer pin assignments 90 character fonts 98 check processing commands 164 check verification printing 47 checks clearing jams 55 Class A compliance statement Australia and New Zealand 206 China 207 European Union 205 FCC USA 205 Germany 206 Industry Canada 206 Japan 207 Taiwan 208 cleaning MICR reader read head 56
47. SureMark printers can support the ElA 232 and RS 485 interfaces Models TI3 T14 TI8 TI9 TG3 TG4 TG8 TG9 TM6 and TF6 can also support the USB interface For SureMark models that can support the USB interface you can upgrade installed printers from ElA 232 RS 485 to USB by ordering a USB interface card ElA 232 supports 9600 and 19 200 bps baud rates and in the Models T18 TG8 TI9 and TGS only 115 200 bps RS 485 operates at a 187 5 Kbps baud rate USB supports data rates up to 12 Mbps Temperature and humidity limits Shipping 40 to 60 C 40 to 140 F with 5 to 100 relative humidity including condensation but excluding rain Storage 0 to 60 C 32 to 140 F Operating 0 to 40 C 82 to 104 F with 8 to 80 relative humidity To allow convection cooling ventilation holes in the covers must not be blocked Physical dimensions Models Tl1 TI2 TIS Tl4 TGS and TG4 all have the same dimensions Models T18 TI9 TG8 are TG9 are taller whereas Models TF6 and TM6 have a smaller footprint Models TI1 TI2 TI3 TI4 TG3 and TG4 Width 190 5 mm 7 5 in Depth 255 mm 10 in Height Front 140 mm 5 5 in Rear 190 mm 7 5 in Weight 4 4 kg 9 6 lb without paper 10 SureMark Printers Users Guide Updated April 2 2009 Figure 2 SureMark printer dimensions Models TI1 TI2 TIS Tl4 TG3 and TG4 Models Tl8 TI9 TG8 TG9 Width 190 5 mm 7 5 in Depth 255 mm 10 in Hei
48. Tl8 printer Printable area of an inserted document portrait Printable area of an inserted document landscape Opening the ribbon cover Ribbon cartridge loading Ribbon path around the print head Paper cover Models Tl1 Tl2 TIS Tl4 T18 TI9 TGS TG4 TG8 and TGQ T Paper loading path Models TH Tl2 TI3 T14 Tl8 TI9 TGS TG4 TG8 and TGQ Removing the lower document insert cover Ce 2 Removing the check flipper cartridge except Models TI8 TI9 MICR reader read head Print head and print line area Models TH T12 T13 T14 TI TI9 TGS TG4 TG8 and TG9 Scanner and print head location Model TI8 TI9 TG8 TGQ a La e Printer buttons Offline printer test pattern from the customer receipt station Models TH T12 TI3 T14 TI TI9 TG3 TG4 TG8 TG9 MICR reader test results Models T12 T14 and TGA Good noise level MICR reader test results Models T18 TI9 TG8 TG9 Good noise level MICR reader test results Noise level needs adjusting SureMark printer indicator control and printing station Models TF6 and TM6 Paper loading path Models TF6 and TM6 Ea a sa Print head and print line area Models TF6 and TM6 Offline printer test pattern Models TF6 and TM6 Printer s resident character set generic code page Code Page 437 Code Page 858 Code Page 860 Code Page 863 Code Page 865 Proportional font example Scanned image layout Copyright
49. USB Type B connector which requires a 24 V power brick or with the powered USB connector which contains 24 V power lines within the communications cable The standard USB Type B connector has the following pin functions Table 11 Standard USB connector pin assignments Pin Signal Vbus 5 V de The powered USB connector has the following pin functions Table 12 Powered USB connector pin assignments Pin SIB Vbus 5 V dc 24 V dc a Ground 24 V dc es See Description of models on page 4 for the cable part numbers Code page definitions The SureMark printer has a resident character set that supports these code pages e Generic e 437 US e 850 International Models Tl1 and TI2 only e 858 International Models TI3 TI4 TI8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 e 860 Portuguese e 863 Canadian French e 865 Norwegian Note Code page 850 contains all characters from code page 858 except the EURO character Four user defined character sets for thermal printing and two character sets for impact printing can be downloaded if desired using the 4610 Installation Utility Diskette See Resources on the Internet on page 44 for more information 92 SureMark Printers User s Guide Updated April 2 2009 Generic code page tm Z s B e 2 Yo
50. Updated April 2 2009 Table 28 Commands supported in Epson emulation mode continued ASCII Command ESC m nL nH dl k ESC 2 ESC 3 n ESC n ESC n ESC ESC En ESC Gn ESC Jn ESC Rn ESC S ESC Vn Turn 90 clockwise rotation mode on or Hex Command 1B 2A m nL nH dl k 1B 32 Description Select bit image mode Select default line spacing Set line spacing Set peripheral device Cancel user defined characters 1B 40 Initialize printer Turn emphasized mode on or off Turn double strike mode on or off Print and feed paper Select an international character set 1B 53 Select standard mode ESC nL nH ESC an ESC c3n Set relative print position Select alignment Select paper sensor to output paper end signals ESCc5n ESC d n ESC p m t1 t2 ESC n Enable or disable panel buttons Print and feed n lines Generate pulse Turn upside down printing mode on or FS g 2 m a1 a2 a3 a4 Read from user NV memory a3 a4 FSpnm GS n GS xydl d x y 8 Define user defined bit image Print NV bit image Select character size b h h D h A mb b mob h h h d h h h mob h h uh JIJO O DO 0 O U J Ww W JJ W 0 UO U wi Ww Ww Nini O XIxlolo olola on o A A A w w w xilol wl gt 5 als 5 5Sis5 gt 5 gt 5 5 lt N 3 a 0 N T mb N d x y 8 GS m Print user defined bit image Q 1D 3A Start or end user defined message GSB n G
51. Valid values for the variables are param e flash printer EC level RS 485_flash_filename Includes the absolute path name of the flash file for example opt ibm javapos flash aipmch46 hex Updating SureMark firmware using temporary ElA 232 attachment To use the firmware update diskettes to update SureMark firmware for configurations that do not have a floppy diskette drive and PC display and keyboard you must provide a temporary ElA 232 attachment to a host PC that does have a floppy diskette drive Note A 4610 firmware update diskette at V3 10 or greater is required to use this utility Before starting the firmware update you must obtain the following parts e ElA 232 attachment cable either 2 meters in length P N 40N4780 or 4 meters in length P N 86H2195 e SureMark Power Supply for EIA 232 configurations only P N 40N5051 If the SureMark is currently attached to a host system unit that does not support a floppy diskette drive use the following procedure to temporarily connect the printer to a host PC that has a floppy diskette drive ElA 232 port PC keyboard and display 1 Disconnect the SureMark RS 485 7 attachment cable and temporarily connect a ElA 232 attachment cable to the SureMark 2 Connect the SureMark via the ElA 232 port connector to an alternate host PC that has a floppy diskette drive 3 Follow the procedure in Using a firmware update diskette Models Tl1 and T12 only on page 38 to c
52. X OA or X OD The printer will return to left aligned after the line is printed Limitations for n 04 e The command is only valid in the cash receipt station e This command is not supported for Models Tl1 and T12 e The command is ignored if the printer is not left aligned when the command is received e If the Align Column Right command is received but the line is filled before an EOL is received the filled line is treated as an EOL There are usually a few dot positions available but not enough for a full character The column alignment will occur on the few dot positions available Set error recovery function ElA 232 Syntax ESC c 4 nor X 1B63 34 n where n Selects the function Bit y Function Bit 0 Bit 1 LSB O Reserved N A N A 1 Reserved N A N A 2 Release Print Buffer after Error Release Hold Correction 32 Automatic retry on a Home Error Enabled Not Enabled 4 Hold buffer when waiting for a Release Hold document 5 Hold buffer after a flip error Release Hold Default n 00 140 SureMark Printers User s Guide Updated April 2 2009 Remarks When set to not automatically release the print buffer after error correction bit 2 the printer does not execute commands until it receives a Real time requests on page 175 command to cancel or release the print buffer When automatic retry on a home error is selected the printer will try to reset the print head to a known location then reprint the line on w
53. all SureMark 4010 Printers User s Guide for Models 111 TI2 TIS TI4 Ple TIS TGS TG4 TG8 TG9 TF6O and TMO all SureMark 4010 Printers User s Guide for Models 111 TI2 TIS TI4 Ple TIS TGS TG4 TG8 TG9 TF6O and TMO Updated April 2 2009 Note Before using this information and the product it supports be sure to read Appendix H Safety information on page 197 and Appendix Notices on page 203 the general information under April 2009 This edition applies to IBM SureMark Printer Models Tl1 TI2 TI3 Tl4 TI8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http www ibm com solutions retail store support Click Publications A form for reader s comments is also provided at the back of this publication If the form has been removed address your comments to IBM Corporation Retail Store Solutions Information Development Department ZBDA PO Box 12195 Research Triangle Park North Carolina 27709 USA When you send information to IBM you grant IBM a nonexclusive right to use or distribute whatever information you Supply in any way it believes appropriate without incurring any obligation to you Copyright International Business Machines Corporation 1997 2006 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Cont
54. and cut 156 hold printing 177 impact code page 122 landscape printing 183 line feed print 156 214 SureMark Printers Users Guide Updated April 2 2009 EIA 232 commands continued line spacing minimum units 137 maximum print speed 132 MICR read 165 microcode tolerance loading 124 microcode tolerance request 125 miscellaneous 160 onetime set 114 page mode printing 177 paper cut Dl eject 161 predefine messages 117 preset 114 print and line feed 156 print character 156 print graphics logo command 157 print head home position select 160 print logo inline 146 print mode set 129 print predefined logo 159 print predefined messages 159 proportional font 120 real time 175 real time status request 175 release print buffer 175 Request document length 133 reset line count 176 retrieve flash storage 161 retrieve printer usage statistics 162 retrieve size of flash storage 162 reverse print and feed paper 157 select character sets 134 select character size for scalable fonts 145 select color printing 137 select thermal paper 147 send checksum flash EPROM sector 124 send status to system 141 set code page 135 Set document length for landscape print 133 set error recovery 140 set horizontal tabs 138 set intercharacter spacing 135 set left margin 138 set or cancel double high mode 131 set or cancel double wide mode 130 set or cancel invert 131 set or cancel overline mode 131 set or cancel rotat
55. and print proportional fonts True Type fonts in the thermal station Each character in the code page has its own unique width and height The matrix must be within the following ranges 120 SureMark Printers User s Guide Updated April 2 2009 Width 8 lt width lt 32 Height 8 lt width lt 32 Remarks e Proportional and standard fonts may be used on the same line If both types of fonts are used on a line you would probably use proportional fonts for the description and resident fonts for the amounts e For alignment a command that will allow right and left alignment on the same line may be used This will allow the user to align a_column decimal point on the right and still be left aligned See Align positions on page 139 e Once characters are downloaded to the printer they remain valid until you redefine them This is true even if power to the printer is removed e Before the characters are defined the sector of the flash EPROM which stores this data must be erased See Erase flash EPROM sector on e There is no way to redefine one character only You must redefine a whole code page e If the parameter s n or m is out of range the command is discarded and the remaining data is processed as print data e This command should be sent only when the data buffer is empty See the description of bit 6 in Status byte 2 on page 185 e ASCII characters 0 through 31 are reserved for ElA 232 func
56. area defined is the entire business check however only the name address and MICR blocks are saved The command parameters x0 x1 x2 x3 yO y1 y2 y3 dx0 dx1 dx2 dx3 and dyo0 dy1 dy2 dy3 should not be included These parameters are defined in MCT locations X 0xCO through X OxCF and can be viewed or adjusted using the MCT Read and MCT Write commands If fewer than four blocks are required a block can be disabled by storing a value of X FFFF toa coordinate MCT location The block is then ignored When n1 3 this method allows the user to define subblocks of data to store All command parameters must be sent If fewer than four blocks of data are to be saved the value of X FFFF must be sent for unused parameters The top left corner of the scanned document is used as the point of reference All xn dxn yn and dyn values are based on 0 01 inch The xn command parameters are horizontal offsets from the left side of the scanned document The yn parameters are vertical offsets from the top of the scanned document The dxn and dyn parameters define the width and height respectively of the defined area or block When n1 0x11 this command allows the user to obtain a partially scanned image without having to spend time storing it into Flash Since the command does not destroy the original scanned image successive commands using n1 of 0x11 is possible Executing this command will compress a partial image of the check using the user de
57. beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr Perigo AN Antes de iniciar a instala o deste produto leia as informa es de seguran a Informa es de Seguranca Leia Primeiro GA27 4004 Este documento descreve como efectuar de um modo seguro as liga es el ctricas dos equipamentos 198 SureMark Printers User s Guide Updated April 2 2009 Peligro DN antes de empezar a instalar este producto lea la informaci n de seguridad en Informaci n de Seguridad Lea Esto Primero GA27 4004 Este documento describe los procedimientos de sequridad para cablear y enchufar equipos el ctricos Varning livsfara AN Innan du b rjar installera den har produkten bor du l sa sakerhetsinformationen i dikumentet S kerhetsf reskrifter L s detta f rst GA27 4004 D r beskrivs hur du p ett s kert s tt ansluter elektrisk utrustning Appendix H Safety information 199 Updated April 2 2009 ER a al IBM Safety Information Read This First GA27 4004 FW prE E a ERE RA Se EE ETE gt Opasnost Prije nego sto p cnete sa instalacijom produkta proCitajte naputak o pravilima o sigurnom rukovanju u Upozorenje Pravila o sigurnom rukovanju Prvo pro itaj ovo GA27 4004 Ovaj privitak opisuje sigurnosne postupke za prikljucrivanje kabela i prikljucivanje na elektricho napajanje Upozorn n ne zah j te instalaci tohoto produktu p e t te si nejprve bezpe nostn inf
58. can be flipped sb y 82 Print ribbons Models Tl1 TI2 TI3 Tl4 TI8 TI9 TGI TG4 TG8 and TG9 only ts ams e BO Expendable supplies E ee we ee es oe amp Paper specifications Attention Using an inferior grade of paper can affect print quality as well as the life of print heads and the printer mechanism See Resources on the Internet on EE ge 44 for information about OEM paper recommended for SureMark printers Note When selecting a paper ensure that the paper s archive life meets the requirements of the tax authorities of your country for archiving tax related data Thermal paper The paper used in the thermal receipt station must meet the following requirements Width 79 5 0 5 mm 3 13 0 02 in Outside Diameter 80 mm 3 15 in maximum for thermal impact SureMark printers 90 mm 3 54 in maximum for single station SureMark printers Thickness 0 0457 0 094 mm 0 0018 0 0037 in operating thickness range Important Paper has a significant manufacturing tolerance and nominal paper designations do not reflect actual measurements The manufacturing tolerance must fall within the published operating thickness range IBM strongly recommends that customers test paper in their specific configuration before use The intent of this specification is that if any spot measurement of the paper is outside the specified range the paper is deemed not to meet the specification and the customer is responsi
59. connect both voltage sources to the printer at the same time even if one of the sources is powered off Potential system damage could occur under these conditions 10 For single station SureMark printers turn on the power on off switch on the printer 20 SureMark Printers User s Guide Updated April 2 2009 11 For thermal impact SureMark printers locate the ribbon cartridge and install it in the printer See Ribbon loading on page 51 Be sure that the ribbon is routed through the print head correctly 12 Load the paper roll into the printer See Paper loading on page 53 for thermal impact SureMark printers or Paper loading on page 71 for single station SureMark printers Chapter 5 Testing and problem analysis 13 Installation is now complete Go to on page 61 for thermal impact printers or Chapter 7 Testing and problem analysis Models TF6 and TM6 on page 75 for single station printers and run the offline tests Installing SureMark for USB communication 1 Disconnect the power brick from the printer if one is connected 2 Locate the rear cable connectors on the printer Cash Power Powered Standard Drawer Supply USB Port USB Port Port Port Figure 9 USB Ports for thermal
60. cover The LED will flash quickly 2 Press and hold the paper feed button for 5 seconds Note The paper feed button is the small button next to the LED 3 The LED will show one short blink accompanied by a beep followed by a 1 second pause 4 Press and hold the paper feed button for 5 seconds 5 The LED will change to a long blink The beeper will sound continuously 6 Close the cover to begin printing the electronic journal data Notes 1 If the SureMark printer encounters an error for example the paper runs out or the cover is opened while printing the data the data remains intact 2 To stop printing the data open the top cover turn the printer power switch OFF turn the printer power switch back ON and close the top cover When you are ready to print the data use the procedure above to restart printing from the beginning 3 To stop printing and restart at the current position open and close the top cover Printing immediately restarts 4 To return the printer to normal mode press and release the paper feed button a third time before closing the top cover 42 SureMark Printers User s Guide Updated April 2 2009 Emulating an Epson single station printer single station only Emulation of an Epson single station printer is supported on the single station SureMark printers See Appendix G Emulation support for Epson single station printer on page 193 Enabling Epson emulation To enable emul
61. data in the print buffer or wait for a document to be inserted 2 Models TI9 TG9 do not support side insertion Alignment to a particular line can be done using the buttons and the reverse line feed command The printer appears to be hung until an action is taken 3 Send print lines to be printed in this station 4 Final handling You have an option on final handling finish printing and either eject the document or open the document throat to allow manual removal of the document FF Print and Eject Document Landscape mode Finish printing and eject the document Landscape mode printing is primarily for printing the face of a check Notes on landscape printing e Lines you send to print start at the bottom of the form against the right stop and continue to the top of the form to a maximum of 80 mm from the bottom of the form This is because the bottom of the form is known against the right stop and the top of the form is unknown to the printer e Different lengths of paper allow different print line lengths Therefore the application must know the size of the print line e The printer calculates the length of a document it is to print To do that it must feed the document up past the bottom sensor and back to the top sensor On a 5 inch document this takes 2 seconds If a MICR read was done previously the length was calculated at that time 182 SureMark Printers User s Guide Updated April 2 2009 When
62. dc is passed straight through e When operating in ElA 232 or USB mode the 24 V dc is passed through and is also converted to 5 V dc Note Both voltage sources should not be connected to the printer at the same time even if one of the sources is powered off System damage could occur under these conditions RS 485 serial I O parameters Printer Address 35 AWAIT 60H extra stop bits after printer address BWAIT 48H extra bits byte after printer data bytes For more information about serial l O communications see 4680 Store Systems Serial I O Channel Attachment Information which is available from IBM Industry Corporate Relations Cash drawer connector pin assignments The SureMark printers have a single cash drawer connector This connector can drive either a single cash drawer see Description of models on page 4 for the cable part number or two cash drawers using a special cable The connector also provides a status line which indicates if one of the cash drawers is open Drive voltage for each cash drawer solenoid is 24 V dc at a current of 1 ampere Connector pins are assigned as follows Table 7 Cash drawer connector pin assignments Not Connected Solenoid 1 Driver Cash Drawer Status Solenoid 2 Driver e ows oo The cash drawer solenoids should be connected between pins 4 and 2 for cash drawer 1 and between pins 4 and 5 for cash drawer 2 A Y cable is required to bring out all the appropriate li
63. de conformit aux normes d Industrie Canada Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Germany Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertraglichkeit von Geraten EMVG vom 30 August 1995 bzw der EMC EG Richlinie 89 336 Dieses Ger t ist berechtigt in Ubereinstimmung mit dem Deutschen EMVG das EG Konformitatszeichen CE zu fuhren Verantwortlich fur die Konformitatserklarung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssysteme GmbH 70548 Stuttgart Informationen in Hinsicht EMVG Paragraph 3 Abs 2 2 Das Ger t erf llt die Schutzanforderungen nach EN 50082 1 und EN 55022 Klasse A EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkst rungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Ma nahmen durchzuf hren und daf r aufzukommen EN 50082 1 Hinweis Wird dieses Ger t in einer industriellen Umgebung betrieben wie in EN 50082 2 festgelegt dann kann es dabei eventuell gest rt werden In solch einem Fall ist der Abstand bzw die Abschirmung zu der industriellen St rquelle zu vergr ern Anmerkung Um die Einhaltung des EMVG sicherzustellen sind die Ger te wie in den IBM Handb chern angegeben zu installieren und zu betreiben Australia and New Zealand
64. for EIA 232 RS 485 printers Installing fillers for USB printers a 4 ElA 232 communication mode selections all models except TI TI9 TG8 TG9 Baud rate selection ElA 232 communications protocol selection DTR DSR control XON XOFF control a ee a ass ss ElA 232 communication mode selections Models TI8 TI9 TG8 TGQ Baud rate selection ElA 232 communications protocol selection DTR DSR control XON XOFF control USB communication mode USB selection Before installing an IBM SureMark printer be sure to read notices on page 205 A DANGER To avoid a shock hazard do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm A DANGER To avoid shock hazard e The power cord must be connected to a properly wired and earthed receptacle e Any equipment to which this product will be attached must also be connected to properly wired receptacles 18 18 18 21 23 24 24 26 28 28 28 29 s 29 x 30 30 30 30 30 31 31 Note For translations of these safety notices see IBM Safety Information Read This First GA27 4004 Copyright IBM Corp 1997 2006 17 Unpacking the printer Updated April 2 2009 Note Save all packing material and shipping containers Remove the SureMark printer from the shipping container and place it on a flat 1 3 Installin
65. from receiving a print line for the document station until the document is inserted If the document has not been detected by the time the wait time ends a document error is sent to the system but the system continues to wait for a document to be inserted Appendix D EIA 232 programming information 181 Updated April 2 2009 Delay from the time the document is detected until it is grabbed by the printer the start of document printing e Side insertion closes the document throat e Front insertion pulls the document into the printer and feeds it to the Top of Form 2 ESC c 0 X 04 Select document station normal print mode The document present indicator blinks until a document is detected when it stays on continuously If the document is inserted from the front it is fed to the first print position after the document wait time Then commands in the printer buffer begin executing If the document is inserted from the side printing starts at the location where it was inserted The document throat must be open to insert the document from the side Manually open the throat by pressing and then releasing both buttons You can also open it with these commands ESC q or ESC lt X 01 If a document is not detected within the wait time specified in the ESC f command the printer sends error status to the system and continues to wait Notes 1 The system can either cancel the print buffer thereby deleting all
66. impact will be defined by eight dot high rows vertical slices This command can be used to print signature captures at the printer Capture the signature as a bitmap Convert the bitmap to a series of graphics logo messages Hold the printer s buffer Send the graphics messages to the printer Release the printer s buffer oe a a Note For a thermal graphic message that is 24 dots high across the page n1 72 n2 3 takes over 2000 bytes of data Example n1 2 amp n2 2 slice 1 2 8 4 5 6 8 9 10 11 12 13 14 15 16 Data bytes row Bit all O MSB 7 X X X X X X X X 1 2 1 6 X X X X X X X X 3 4 2 5 X X X X X X X X 5 6 3 4 X X X X X X X X 7 8 4 3 X X X X X X X X 9 10 5 2 X X X X X X X X 11 12 6 1 X X X X X X X X 13 14 7 MSB O X X X X X X X X 15 16 8 MSB 7 X X X X X X X X 17 18 9 6 X X X X X X X X 19 20 10 5 X X X X X X X X 21 22 11 4 X X X X X X X X 23 24 12 3 X X X X X X X X 25 26 18 2 X X X X X X X X 27 28 14 1 X X X X X X X X 29 30 15 LSB O0 X X X X f X E X i X l X 31 32 Bit MSB 7 6 5 4 3 2 1 0 7 6 5 4 3 2 1 O LSB Data Byte _ gt 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Data Byte 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 116 SureMark Printers User s Guid
67. inline on page 146 Select thermal paper on page 147 n 09 Code 128A 128B and 128C for Print bar code on page 147 The following command which is supported only on Models TF6 and TM6 has been added Enable or disable the beeper Models TF6 and TM6 only on page 143 This edition includes information for the support of a USB logic card Information that was added includes USB connector pin assignments on page 92 USB information has been added to Voltage conversion circuitry on page 89 The part number for the available USB cables has been added to with the SureMark printers on page 6 Information about your responsibilities when using USB communications has been added to Planning information on page 9 The data rate for USB communications has been added to Communication interfaces on page 10 USB information has been added to Hardware requirements on page 13 Information about installing the SureMark printer for use with USB communications has been added to Installing SureMark for USB communication on page 21 Information about installing fillers for the SureMark printer when the USB feature is used has been added to Installing fillers for USB printers on page 26 Communication mode information for USB has been added to communication mode on page 31 Relevant information for performing problem determination with USB has been added to Ta
68. note following table Models T13 T14 T18 T19 T G3 T G4 T G8 T G9 39 2 Ips at 6 Ipi 52 Ips at 8 lpi Models TF6 and TM6 39 2 Ips at 6 Ipi 52 Ips at 8 Ipi Paper Width All models 80 mm 3 54 in A Print Width All SureMark printers 34 characters at 12 cpi 37 characters at 12 cpi 44 characters at 15 cpi 47 characters at 15 cpi 48 characters at 17 cpi 52 characters at 17 cpi All models except TI1 and T12 57 characters at 20 cpi SureMark printers 12 15 17 cpi 12 15 17 cpi models except Tl1 and TI2 20 cpi Note In order to conserve power SureMark Models TI3 T14 Tl8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 reduce their throughput when printing high print densities such as logo messages or full black lines Because these types of print messages are used on a limited basis the overall performance when printing a customer receipt is not noticeably affected The reduced print speed is based on the number of print dots that are turned on for a given print line which is defined as dot utilization Dot utilization is typically low for normal character printing and up to 100 for full black line printing The SureMark printer operates at 52 Ips at low dot utilization and at slower speeds as the dot utilization increases Table 6 Sound characteristics Operating Idling bels Operating Idling dB Operating Idling dB bels dB dB TH Notes 88 LwAd The declared upper limit of the sound power lev
69. page ee ee 119 Proportional font 8 amp w wb 2 amp w amp amp 120 Impact code page a ee ee ee 122 Flash storage write wt ewe hb ee ee ee eee ee a a ee Erase flash EPROM sector a ieee amp 2 amp oe amp amp oS amp WO Send checksum of flash EPROM sector pe She eee 2 o amp tee Microcode tolerance MCT information loading 124 Microcode tolerance MCT information request 125 Setup commands 1 ee ee ee 129 Set print mode ee ea be Bme ep 5B ew eb IO Set or cancel double wide mode _e ewe eee ee eee ee we Set or cancel double high mode 181 Set or cancel underline mode 131 Set or cancel overline mode 131 Set or cancel invert mode 131 Set or cancel emphasized printing 132 Select maximum print Speed 132 Set or cancel unidirectional printing 133 Request document length for landscape print 188 Set document length for landscape print 133 Set print station ioe et 2 Be ee see ad Select user defined or resident character sets sek ea ee oe me mw 2 134 Set code page E amp 2 E Set intercharacter spacing cee eee ee ee eke ee ee E Set or cancel rotated cha
70. paper roll You can throw the core in the trash can Note Refer to the label on the inside of the paper cover for a diagram of how to load paper Figure 28 Paper cover Models TI1 TI2 TIS Tl4 TI8 TI9 TGS TG4 TG8 and TGQ 3 See Figure 29 on page 54 and place the paper roll into the paper roll bucket as shown The leading edge of the paper should come from the direction of the front of the printer and go across the top of the roll as shown in the diagram If it feeds from the bottom of the roll nothing will be printed on the paper Note The thermal print head will not print on paper with glue on it If the new paper roll was sealed by glue tear off the 6 to 8 inches of paper with glue on it before loading it Chapter 4 Operation 53 Updated April 2 2009 Not Correct Correct Thermal Paper Roll Platen Paper Roll Core Figure 29 Paper loading path Models T11 TI2 TI3 TI4 TI8 TI9 TGS TG4 TG8 and TG9 4 See Figure 29 Place the leading edge of the paper over the metal guide 5 Close the paper cover 6 Press the customer receipt feed button to advance the paper to verify that the paper is feeding correctly Feed 30 cm about 1 ft of paper through to test for correct alignment Attention Do not pull the receipt paper out of the printer with the paper access cover closed This disengages the paper feed The paper feed motor must then catch up before the printer can feed the paper whic
71. ribbon loading 51 ribbons print 83 rotated characters command set or cancel 135 RS 485 parameters serial 90 S safety information 197 saved data printing 41 scanned check printout 66 scanned document format 5 scanner cleaning 59 scanner calibration 60 scanner calibration command 173 scanner commands print scanned image 168 retrieve first unread image location 174 retrieve next image location 174 retrieve scanned image 172 scanner calibration 173 select compression format and scanned image threshold 174 start scan 166 store scanned image 169 scanner resolution 173 select 1 6 in line spacing select 136 1 8 in line spacing command 136 character for reprinted line command 142 character sets command 134 HRI bar code font 153 HRI bar code position 152 print graphics logo command 157 print head home position command 160 select character size for scalable fonts 145 select color printing command 137 select compression format and scanned image threshold command 174 select maximum print speed 132 send checksum flash EPROM sector command 124 send status to system command 141 service proficer system maintenance 85 Set document length for landscape print 133 set horizontal tabs command 138 setup commands 129 set or cancel high quality print mode 132 sheet eject length command set 138 single form specifications 82 software adjustments updating firmware 37 using reference service diskette 35 software requirements 13 spe
72. sie z instrukcja IBM Safety Information Read This First GA27 4004 Zawiera ona warunki bezpieczenstwa przy podtaczaniu do sieci elektrycznej i eksploatacji OCTOPOXHO Mpexae dem nHcCTaANNNpOBATb TOT MpoAykKT MpoyTuTe MHCTpykuutO NO TexHukKe 6e30 NacHOCTN B AOKyMeHTe BHumaHne MHCTpyKuna no TeXHUKe Oe3onacHoctu MpoyecTb B NepBylO OYepe Db GA27 4004 B ro 6poutope onvucaHbl Oe3sonac Hble CNOCOObI KaONMPpOBAHNA MU NOAKNIOYeHUA anekT puyeckoro O0OpyA0BaHua Nebezpe enstvo Pred in tal ciou v robku si pre tajte bezpe nost predpisy v V straha Bezpe ost predpisy Pre taj ako prv GA27 4004 V tejto bro rke s op san bezpe nost postupy pre pripojenie elektrick ch zariaden Pozor Preden za nete z instalacijo tega produkta preberite poglavje Opozorilo Informacije o vamem rokovanju preberi pred uporabo GA27 4004 To poglavje opisuje pravilne postopke za kabliranje JERA ARARE mA A a EN EE ACA ZE Etat GA2Z7 4004 PET iR HH Fede FS ari OZ PLR A ETET Jak CFP aR A A TBE IBM Safety Information Read This First GA27 4004 PIN Zefa WEF A AR Y IA ee SA EE eA Fe AAA Appendix H Safety information 201 Updated April 2 2009 202 SureMark Printers User s Guide Updated April 2 2009 Appendix I Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discuss
73. successful count see Note 2 Cash drawer failed to open count see Note 2 D8 Number of Bar Codes printed 32 Number of times the maximum temperature of either motors None or print heads has been reached see Note 2 Remainder value of Tone Sounded Count single station None printers only see Note 2 1 The number of printed characters is based on the number of dots that were printed assuming 64 dots per character for thermal characters and 16 dots per character for impact characters Reads from these values will add in the values that have accumulated since the last store to FLASH These values will be added into the Remainder MCTs when one exits Retrievable usage data 6D and 6E are the runtime monitoring variables for the image quality produced by the scanner The variables monitored are Image Brightness the high byte of 0x6D Image Contrast the low byte of 0x6D and Image Focus the high byte of Ox6E The low byte of Ox6E is reserved for future use it is set to OxFF The maximum value is127 they are a running average of the quality of the scanner On a new calibrated scanner the brightness and contrast values will be 120 and the focus will be 105 A bad scanner or a scanner in need of calibration would have values of 90 for brightness and contrast and 77 for focus If the scanner is recalibrated these values will be reset The offline MICR test will report back if a given scan has values outside of normal range Notes
74. that data was previously stored in the printer the system can request a checksum on data stored in each sector Flash EPROM has 5 sectors To rewrite information in a sector you must first erase the sector e For logo commands and predefined messages erasing the sector is necessary only to replace a logo or predefined message number or when the length of the logo or message exceeds space available in that sector e For user flash memory erasing the sector is necessary only when writing to an address that has already been written to e For user defined thermal and impact characters new characters can be added if they have the same matrix as characters already in the character set If new character sets are added the flash memory does not have to be erased To replace characters you must first erase the sector Sector Function 1 Download graphics logo Commands 2 Predefined Messages 3 Two user defined impact character sets 4 User defined thermal character set four fixed matrix or 2 proportional 5 User Flash Memory The EEPROM stores microcode tolerances MCT values Models TI8 and TI9 only Note Model TG8 is equivalent to TI8 and Model TG9 is equivalent to Tl9 Models Tl8 and TI9 provide five functions with which you can store and define data They are e User defined thermal characters e User defined impact characters e Logos e Predefined messages e User storage e Scanned image storage This allows greater f
75. to the system and continues to wait The system can either cancel the print buffer deleting all data in the print buffer or wait for a document to be inserted The printer appears to be hung until an action is taken B If the document was previously loaded the printer feeds the paper to the right margin on the document 3 Send print lines to be printed in this station The number of characters that can be printed on a line depends on the width of the document The print area is e 63 mm high starting 17 mm from the bottom of the document e The entire width of the document less 34 mm from the right edge and 10 mm from the left edge 4 Final handling You have an option on final handling finish printing and either eject the document or open the document throat to allow manual removal of the document 4a FF Print and Eject Document Finish printing and eject the document 4b ESC q or ESC lt X 01 Open Document Throat Finish printing and release the document from the printer s rollers Appendix D ElA 232 programming information 183 Updated April 2 2009 Note The document station stays selected The printer will wait for another document until the station is changed Status summary Status is sent to the system for e Cash receipt print error The cover is open or out of paper e Printer buffer empty If enabled see Status sent to system on page 141 e Document sensor state changed If enabled see
76. using GS U datalength data or X 1D 55 datalength data 00 154 binary mode Select PDF417 ECC Level GS R n or X 1D52 n1 n2 154 Select Aspect Ratio PDF417 bar GS S r c or X 1D53 r c 155 code Appendix D EIA 232 programming information 105 spl J inl J apy J ipl J AR MJIN E ge on cr O gt 9 z N N O No J Table 14 EIA 232 commands organized by function continued Description Command Enable PDF417 truncation GS T nor X 1D54 n Print Character Commands ale Oly a O Print and line feed LF or X OA 156 Print and line feed CR or X 0D Print form feed and cut the paper FF or X 0C FF Print and feed paper n lines ESC d nor X 1B64 n 156 Print and feed paper using ESC J n X 1B4A n 156 Print and feed paper in reverse ESC K n X 1B4B n 157 using minimum units 3 3 3 c a Print Graphic Messages Select and print a graphics logo ESC d w h data or X 1B2A d w h data command Print predefined graphics logo GS m logo or X 1D2F m logo Print predefined messages GS messages or X 1D5E message 5 Miscellaneous Commands oh h a E e N Q O 3 3 D gt o O Tab to next tab stop HT or X 09 160 Return home select print head ESC lt nor 1B3C n 160 O O fa O 5 Paper cut DI eject ESC i or ESC m X 1B69 or X 1B6D Generate drive pulse for cash ESC p m n1 n2 or X 1B70 m n1 n2 Retrieve size of user flash storag
77. 00 Print Station Selected 02 User Defined Resident Character Sets 00 Code Page 01 Intercharacter Spacing Single Byte 03 Rotated Characters 00 Station for line spacing 02 Line Spacing all stations Six LPI Tab Positions every 100 dots Left Margin 00 Relative Position 00 Align Positions 00 Unidirectional printing 00 Horizontal Size of Bar Code 03 Vertical Size of Bar Code A2 Position of HR 00 Font for HRI 00 Error Conditions None Enable or disable the feed buttons ElA 232 Syntax ESC c 5 nor X 1B 63 35 n where n 0 Enables feed buttons n 1 Disables feed buttons Default n 0 Purpose To disable the feed buttons while in the middle of a transaction Remarks If the printer is set to have the buttons disabled the offline tests will also be disabled Supported on all models except Tl1 and T12 Enable or disable the beeper Models TF6 and TM6 only This command is supported only for Models TF6 and TM6 ElA 232 Syntax ESC BEL n1 n2 or X 1B 07 n1 n2 where n1 Enables or disables beeper X 00 Disable beeper X 01 X FE Timed enable beeper XFF Enable beeper n2 Sets the beeper volume and tone Appendix D ElA 232 programming information 143 Updated April 2 2009 Bits 0 3 The note Bit O is the LSB Bits 4 5 The octave Bit6 Reserved Bit 7 Volume O loud 1 soft Value Bits 0 3 Value Bits 4 5 Octave 1000 Note Note r w oo oo ooa mw e w pos b hs o 111
78. 00 X FFFF FFFF C COE image storage memory X 0010 X 0000 pe FER allocation 166 175 AS AF Reseved YO 176 Scan storage template 1 predefined location XO 177 B1 Scan storage template 1 predefined location YO 178 B2 Scan storage template 1 predefined location DXO 179 B3 Scan storage template 1 predefined location DYO 180 B4 Scan storage template 1 predefined location X1 Appendix D ElA 232 programming information 127 Updated April 2 2009 Table 17 MCT command definitions continued pec HEX Or eea Min Ma 181 B5 Scan storage template 1 predefined location Y 1 182 Scan storage template 1 predefined location DX1 183 B7 Scan storage template 1 predefined location DY 1 184 B8 Scan storage template 1 predefined location X2 185 Scan storage template 1 predefined location Y2 186 BA Scan storage template 1 predefined location DX2 187 BB Scan storage template 1 predefined location DY2 188 BC Scan storage template 1 predefined location X3 189 Scan storage template 1 predefined location Y3 190 BE Scan storage template 1 predefined location DX3 191 BF Scan storage template 1 predefined location DY3 192 CO Scan storage template 2 predefined location XO 193 C1 Scan storage template 2 predefined location YO 194 C2 Scan storage template 2 predefined location DXO 195 C3 Scan storage template 2 predefined location DYO 196 C4 Scan storage template 2 predefined lo
79. 09 e Like user defined characters if the image is only 14 dots wide the last two dots should be zero to complete the byte When printed the image will be only 14 dots wide Select thermal paper This command is not supported for Models Tl1 and T12 ElA 232 Syntax GS nor X 1D 3B n where n X 00 Disable two color printing n X 01 Enable color printing using print parameter set 1 n X 02 Enable color printing using print parameter set 2 n X 03 Enable color printing using print parameter set 3 X n 04 X FF Select the print parameters to be defined Purpose To enable two color printing and select the print parameters that are best suited for the paper selected Remarks e New parameters will be defined as new color papers become available e The speed of printing will change depending on the print parameters When print parameter set 1 is used the print speed will be 15 lines per second e This command setting is saved in nonvolatile memory Bar code commands Bar code commands are valid in the thermal print station only Print bar code ElA 232 Syntax GS k n NUL or X 1D6B n data where n Bar Code X 00 UPC A X 01 UPC E X 02 JAN13 EAN 13 X 03 JAN8 EAN 8 X 04 CODE 39 X 05 ITF X 06 CODABAR Appendix D ElA 232 programming information 147 Updated April 2 2009 X 07 CODE 128C X 08 CODE 93 X 09 CODE 128A 128B and 128C This command is not supported for Models T
80. 1 Bo 42 o o Disable unsolicited status Disable transparent XON XOFF Purpose To process a command immediately Remarks Either the Release print buffer or the Cancel print buffer command must be used in these situations e When recovering from a cash receipt print error e After clearing an unrecoverable home error After the printer resets it defaults to not sending status unless requested If an error occurs the printer appears hung unless a status is requested If unsolicited status is enabled the printer sends the error to the system as soon as it occurs Note If transparent XON OFF is disabled X 10 X 11 and X 13 can be imbedded in returned status and data See XON XOFF control on To re enable the printer the printer must be reset Data buffer management and batch printing Reset line count ElA 232 Syntax ESC 6 or X 1B36 Purpose Resetting the line count lets the system track the print line where an error occurs Remarks The line count is incremented at every print command The count is sent in every status message to the system The count can go to 256 X FF when it rolls back to 0 See Print character commands on page 156 Disable line count ElA 232 Syntax ESC 8 n or X 1B 38 n where e n 1 disable line count e n O enable line count Purpose To temporarily not increment the line count This can be used when printing predefined messages if the number of lines embedded i
81. 1 Normal operations IBM mode O Switch order of font A and font B non IBM mode O Disable CR X 0D in CR station No line feeds in DI non IBM mode 1 Normal operations Treat CR X 0D the same as line feeds X 0A5 IBM mode 31 53 1F 35 Reserved IMPORTANT Changing these values might change the printer function 126 SureMark Printers User s Guide Updated April 2 2009 Table 17 MCT command definitions continued Se TI8 and TI9 only Reserved IMPORTANT Changing these values might change the printer function TIS TI4 TI6 TM6 TF6 and TIZ X FFFF X 0000 X FFFF Bits 9 15 Reserved for future use should be left at 1 e 1 Function disabled e 0 DBCS page mode underline moved up two dot rows Bits 2 7 Reserved for future use Bit 1 1 Function disabled O CR paper is cut when button is pressed for at least 120 motor steps 1 No mapping of user flash storage O Map user flash storage to logo space 55 55 159 37 9F Reserved IMPORTANT Changing these values might damage the printer aoe Cam impact character memory _ X 0001 X 0000 X FFFF allocation 161 A1 User defined thermal character memory X 0001 X 0000 XFFFF allocation User defined Logos X 0001 X 0000 X FFFF C E Predefined messages memory allocation X 0001 X 0000 X FFFF 164 A4 User flash storage memory allocation flash User flash storage memory allocation memory allocation X 0002 X 00
82. 1 F 1 KHz normal beep Default n X 00 Value Bits 0 3 111 7 Purpose To enable or disable the beeper Remarks e Any value other than X 00 or X FF is treated as an amount of time that the beeper is to be enabled The time is calculated as n1x0 1 seconds e To stop a beep command early send the Disable Beeper command e Timed beeps can be chained together They can also be downloaded as canned messages e A value of n2 X 2F is recommended for the most audible tone e Set bits 0 3 to 1100 to put a timed silence in a beep sequence Enable or disable upside down printing This command is not supported for Models Tl1 and TI2 This command is only supported in the thermal station ElA 232 Syntax ESC n or X 1B 7B n where n enables or disables upside down printing X 00 Disable upside down printing X 01 Enable upside down printing Default n X 00 Purpose When the printer is wall mounted the front of the printer points up 144 SureMark Printers Users Guide Updated April 2 2009 Therefore the print data appears upside down when data is printed normally This command allows the data to be right side up as it comes out of the printer Remarks e When upside down printing is enabled the last line of data must be sent to the print first e This command is valid only at the beginning of a print line Select character size for scalable fonts This command is not supported for Models T
83. 11 or X 13 is also treated this way in transparent XON XOFF mode The byte count is not incremented for such extra characters Determining XON XOFF control You can determine whether XON XOFF control is being used by sending the extended address command and see Ext the feature byte bit 3 If this bit is set the printer is in XON XOFF mode See Extended address command request printer ID on page 112 Disabling XON XOFF transparent mode You can disable transparent XON XOFF mode as described in Real time requests on page 175 When Chapter 2 Installation instructions 29 Updated April 2 2009 disabled X 10 X 11 or X 13 can occur within messages However because such values are actual count bytes or data bytes and are not XON or XOFF characters DLE XON and XOFF characters do not occur within messages no transform takes place The values are not bit exclusive ORed with X 21 because no transform occurs for such values within messages as it does during transparent XON XOFF mode DLE XON or XOFF occur only before or after a message ElA 232 communication mode selections Models Tl8 TI9 TG8 TG9 Settings described in this section apply only when the printer is connected to the system with the EIA 232 cable Baud rate selection You must have power ON and paper installed in the thermal print station 1 Open both the document cover and the receipt cover 2 Press and hold both operator buttons until the Custo
84. 13 can occur within messages The values are not bit exclusive ORed with X 21 because no transform occurs for such values within messages as it does during transparent XON XOFF mode Note Disabling XON XOFF transparent mode should be done with Model Tl4 only It is not recommended with Model T18 USB communication mode USB selection No switches or special commands are required for USB communication With the USB interface card and cables in place the system automatically detects the printer when it is attached and performs any necessary setup The printer operates at data rates up to 12 Mbps USB is an industry standard communication interface It is used to attach devices such as printers displays and keyboards to personal computers or to IBM POS systems that have USB ports The standard USB port with a power brick is used to attach the SureMark to personal computers he powered USB port is used to attach the SureMark to IBM POS systems See Figure 9 on page 21 for the thermal impact SureMark printers and Figure 10 on page 22 for the single station SureMark printers Chapter 2 Installation instructions 31 Updated April 2 2009 32 SureMark Printers User s Guide Updated April 2 2009 Chapter 3 SureMark installation service and utility software Software adjustments Models T11 TI2 TI3 Tl4 TI8 TI9 TG3 TG4 TG8 and T1G9 o 34 Offline configurations for Models T18 TIO TG8 TGQ ae 34 Usi
85. 2 Send all the data 3 Release the buffer Note When the buffer is held care must be taken to avoid exceeding the capacity of the printer memory see Table 23 Table 23 Buffer sizes Tx3 Tx4 Tx6 16 KB Tx8 Tx9 64 KB The left margin will be rounded down to a factor of 8 For example if the margin 74 the logo starts at 72 Retries are not attempted on print errors Valid at the beginning of the line only When printing in the document station a line feed command must be sent to advance the paper past the last line of the logo If the parameter d w or h is out of the defined range for this command the command is discarded and the remaining data is processed as print data This command will increment status byte 6 If this message is printed on a regular basis consider downloading it to save communication time See Download graphics logo commands on page 115 The data buffer can be used for signature capture 158 SureMark Printers User s Guide Updated April 2 2009 Print predefined graphics logo command ElA 232 Syntax where GS m logos or X 1D2F m logo m The dot density 00 Normal Print 200 dpi in the receipt station 150 dpi in the document station Note In the document station this takes three passes of the print head for a logo that is 8 dots high 01 Double wide 100 dpi in the receipt station 75 dpi in the document station Note In the document station this
86. 2009 Purpose To move the print head to the desired location Remarks Valid at the beginning of the line only Valid in impact print stations only Paper cut DI eject ElA 232 Syntax ESC i or ESC m or X 1B69 or 1B 6D Purpose To cut the paper in the customer receipt station or eject the document in the document insert station Remarks e This command is the equivalent of a form feed OC in the document insert station but does not feed the customer receipt in the CR station e ESC i or X 1B69 does not increment status byte 6 e ESC m or X 1B6D does increment status byte 6 Generate drive pulse for cash drawer ElA 232 Syntax ESC p m n1 n2 or X 1B70 m n1 n2 where m The cash drawer number 0 or 1 n1 Pulse width on time n1 x 2 milliseconds n2 Pulse width off time n2 x 2 milliseconds Purpose To open one of the cash drawers attached to the printer Remarks Printing will be suspended while a cash drawer is being opened Retrieve the flash storage ElA 232 Syntax ESC 4 n1 n2 or X 1B 34 n1 n2 where n1 One byte count of the bytes to be returned n2 Three byte address of the first byte to be returned Purpose Retrieve data from user flash storage Remarks One byte will be returned if a byte count of X 00 is specified In many RS 485 printers the number of bytes retrieved should be kept under 200 to ensure that the system s receive buffer is not overrun The valid address range for eac
87. 5 65 po Error Conditions Document feed error status byte 7 This bit is set if the inserted check is too long The maximum check length is 10 inches The error is also set if the check does not clear the document sensor when expected Flip check ElA 232 Syntax ESC 5 or X 1B35 Purpose To flip the check after a MICR read This will allow the face of the check to be printed Remarks e Set print station to document landscape mode to print the face of the check as it comes out of the flipper mechanism e This command increments the line count status byte 6 Error Conditions Document feed error status byte 7 This bit is set if the inserted check is too long The maximum check length is 10 inches The error is also set if the check does not clear the document sensor when expected Document scanner commands Scanner commands are supported on SureMark printer Models Tl8 TI9 TG8 and TG9 only Start scan ElA 232 syntax X 1B 3E n where n 00 optical scan only document is ejected n 01 scan and MICR OCR read n 02 optical scan and re read document Models TI9 TG9 only n 03 scan MICR OCR read and prepare for flip start the check into the flipper n 04 partial scan MICR OCR and prepare for flip start the check into the flipper Remarks e Pulls in document present at scanner input 166 SureMark Printers User s Guide Updated April 2 2009 Document image is retained in RAM until another sca
88. 6 168 169 172 173 174 174 174 vii viii Updated April 2 2009 Asynchronous real time commands Real time requests Data buffer management and batch printing Reset line count Disable line count Hold printing until buffer is released Page mode printing commands Select page mode Select standard mode Select printable area Select printing direction position I Set vertical position Set relative vertical position Set left margin position eee mode set absolute print position page mode Set relative horizontal position Set printing position Print and form feed and cut the paper Print page in page mode Clear print data in page mode Document handling Portrait mode Landscape mode Status summary n Message from the printer Status byte 1 Status byte 2 Status byte 3 Status byte 4 Status byte 5 Status byte 6 Status byte 7 Status byte 8 Appendix E Uploading electronic journal data Enable the upload of EJ data Disable the upload of EJ data Upload the EJ data Request the size of the EJ space Erase the EJ data in the printer Appendix F Proportional fonts Preparing the fonts l Implementing proportional fonts Layout using align commands Layout using set tab position Appendix G Emulation support for Epson single station printer Commands supported in emulation mode a Commands with limited support in emulation mode
89. 7 n1 n2 data where n1 n2 number of data bytes to store 3 byte address where data bytes are to be stored Error Conditions Flash EPROM load error Verify the sector was erased before downloading images Remarks The valid address range for each SureMark depends on the model number and which memory option if any is installed Use flash storage on page 162 to determine the valid range for your printer The command is rejected when the address is out of range The flash EPROM is guaranteed for a minimum life of 100 000 write erase commands by the Flash manufacturer Erase flash EPROM sector ElA 232 Syntax ESC nor X 1B 23 n Appendix D ElA 232 programming information 123 Updated April 2 2009 where n 01 downloaded graphics 02 predefined messages 03 user defined impact character set 04 user defined thermal character sets 05 flash storage 06 07 Reserved 08 Scanned image storage area 09 FF Reserved Purpose To erase the flash EPROM before downloading the data into the printer Remarks The command should only be sent to the printer when the buffer is empty status byte 2 bit 6 No other commands should be sent until this command is complete Status byte 3 bit 7 command complete bit is set to show erasing is finished and the command is complete The flash EPROM is guaranteed for a minimum life of 100 000 write erase commands by the Flash manufacturer Send checksum of flash E
90. 8 TG9 Good noise level Chapter 5 Testing and problem analysis 65 Updated April 2 2009 1123456780T 08608611904 0671 The average MICR signal is 112 of nominal There is an external noise source with an amplitude of 23 580 mV of a maximum MICR signal and a period of 14 milliseconds This noise may affect the printer s ability to read the MICR signal on checks Move the printer away from the noise source This source may be a display or a security tower TT E A A A Figure 39 MICR reader test results Noise level needs adjusting Scanned check printout ModelsTI8 TI9 TG8 TG9 Following the description of the test Models Tl8 TI9 TG8 and TGI also print a copy of the check that has been scanned This printout is in black and white not grayscale EIA 232 hex dump To enable hex dump mode for the printer Power off the printer press and hold the paper feed button and then power on the printer with the paper feed button still pressed To exit power OFF or reset the printer Resetting the printer offline 1 Press and hold both buttons Customer Receipt Feed button and Document Feed button to enter offline mode 2 Release both buttons when the Printer Ready indicator begins to blink 3 Open the customer receipt cover then close it The printer resets Electronic journal dump Note Electronic journal data must be formatted and stored as printed lines for the journal data to be printed in rea
91. A 232 input buffer is 80 full after which it transmits one XON when the buffer is 20 full XON XOFF transparent mode operation This is the default mode See E sa tenes E E AO messages which include a byte count status bytes and optional extended status bytes or user data 30 SureMark Printers Users Guide Updated April 2 2009 XON and XOFF signals are always transmitted independently and are not inside any part of the message including the byte count status bytes or user data When a message includes optional user data the byte count bytes 1 and 2 can include X 10 X 11 or X13 When X 10 X 11 or X 13 occur in transparent XON XOFF mode the byte count is bit exclusive ORed with X 21 and is prefixed by the DLE X 10 character to become Value in message Becomes X 10 X 1031 X 11 X 1030 X 13 X 1032 User data with X 10 X 11 or X 13 is also treated this way in transparent XON XOFF mode The byte count is not incremented for such extra characters Determining XON XOFF control You can determine whether or not XON XOFF control is being used by sending the extended address command and checking bit 3 of the feature byte If this bit is set the printer is in XON XOFF mode See Extended address command request printer ID on page 112 Disabling XON XOFF transparent mode You can disable transparent XON XOFF mode as described in Real time requests on page 175 When disabled X 10 X 11 or X
92. A new thermal font has been added See Set print mode on page 129 and Thermal printing font on page 98 Support for emulation of an Epson single station printer has been added See Emulating an Epson single station printer single station only on page 43 for information about how to enable emulation and an overview of the limitations to using emulation mode See single station printer on page 193 for detailed information about what Epson commands are supported in emulation mode A font conversion utility has been added as part of the support for proportional fonts See Proportional font conversion utility on page 37 XVIII SureMark Printers Users Guide Updated April 2 2009 GA27 4151 03 Information about uploading electronic journal data while the printer is emulating a Model 4 printer has been added See Appendix E Uploading electronic journal data on page 187 The following commands have been added Note These commands are not supported for Models Tl1 and Tl2 Currently installed Model TI3 TG3 Tl4 and TG4 printers support these commands after you download the latest firmware Proportional font on page 120 Select color printing on page 137 n 09 Align Column Right for Align positions on page 139 Enable or disable upside down printing on page 144 Select character size for scalable fonts on page 145 Fix font matrix on page 146 Print logo
93. All TGx models are functionally equivalent to the corresponding Tix models TGx models have iron gray covers while Tix models have pearl white covers The SureMark printers are available in the following models A SureMark Printers User s Guide Updated April 2 2009 Models Tl1 and TI3 Standard models that support receipt and document printing Model T11 can no longer be ordered Models T12 and Tl4 High function models that feature improved check handling Check handling uses the magnetic character ink recognition MICR reader and check flipper that are included in these models Model TI2 can no longer be ordered With one insertion of a check into a Model T12 TI4 TI8 or TI9 printer the printer uses its MICR reader to read the magnetic ink character line on the check franks the check and prints the face of the check While the printer is processing the check the operator is free to attend to the customer s needs which shortens the total transaction time Model TI8 In addition to the features of the Model T14 these models have a document scanner feature Scanned documents can be stored and retrieved in TIFF JPEG and BMP formats The Model Tl8 has increased flipper speed due to a powered flipper Model TI8 can no longer be ordered Model TI9 In addition to the features of the Model T18 the Tl9 is compliant with Check 21 legislation which means that it enables single insertion check handling and scanning of both s
94. C 2 or X 1B32 Remarks In the thermal receipt station this would set line feeding to 34 steps line In the impact document portrait station this would be set to 8 steps line 136 SureMark Printers User s Guide Updated April 2 2009 Note Spacing in the document portrait is actually 6 375 lines per inch Line spacing dimension is approximate For the impact printer in portrait mode the actual line spacing must be calculated using 51 steps per inch In the impact document landscape station this would be set to 21 steps line This command should be sent after Set print station parameters on page 136 36 Select color printing This command is not supported for Models Tl1 and T12 ElA 232 Syntax ESC r nor X 1B 72 n where n 00 Cancel color printing 01 Enable full character color printing 02 Enable half character color printing Default n 00 Purpose To enable half character or full character color printing or to disable color printing Remarks e You can enable and disable full character color printing within a print line This enables you to print one word in a different color e This command can be used up to 8 times in a line when full character color printing is used e Half character color printing is only supported at the beginning of a print line e If both bit 1 and bit O of n are set n 03 only half character color printing will be enabled Limitations e This command is only
95. D EIA 232 programming information 141 3 Top Document Sensor Change Yes 4 After status byte 6 is incremented or Yes status byte 3 bit 7 is set 5 Cash Draw Sensor Change Yes 6 Key In Use Yes 7 Cover Open Yes Remarks Updated April 2 2009 No No No No No Bit 4 can be used in place of the Command Complete When the buffer is empty the system can assume that everything stored in the printer has been completed To enable these status messages unsolicited status must be enabled See Asynchronous real time commands on page 175 Select character for reprinted lines ElA 232 Syntax ESC nor X 1B2B n where n The ASCII representation of the character printed in the first character position on the print line when recovering from a home error This occurs in impact print stations only Default n 2A hex This is an asterisk in most code pages Remarks The value is stored in EEPROM to prevent loss when the printer is reset The default value after the reset is the value last sent Re initialize the printer ElA 232 Syntax ESC or X 1B40 Purpose Re initialize all printer setting to their default values and reset the impact print head Remarks Commands in the print buffer are not lost when this command is issued The settings that are re initialized follow all numbers are in hex 142 SureMark Printers User s Guide Updated April 2 2009 Setting Default Value Print Mode
96. EA FEREIDE DR DOIEAO YU IZBABNTUUES In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment contact your local IBM representative This notice is provided in accordance with Royal Decree 106 2008 of Spain The retail price of batteries accumulators and power cells includes the cost of the environmental management of their waste Perchlorate material special handling may apply Refer to http www dtsc ca gov hazardouswaste perchlorate Appendix Notices 211 Updated April 2 2009 The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part includes a lithium manganese dioxide battery w
97. F MICR reader enabled Full Check Scan enabled Check Flipper enabled amp 0123456789 lt gt ABCDEFGHIKJK LMNOPQRSTUVWXYZ W _ abcdefghijkImnopqrstuvw xyz f CU asaac eiiiAAEed A 6600UyOUof Ssbidu ANGgz j AAAI Goo nace 5A AMI ODEEEINIOBOO 6OupPUUUyY QOO e Cuts 125850 CR Characters Printed 142834 CR Motor Steps 659340 CR Cover Openings 093 DI Characters Printed 17317 DI Feed Motor Steps 3333 DI Transport Motor Passes DI Home Errors DI Cover Openings ac DI Documents Inserted 100 MICR Reads 0 High Interference MICR Reads MICR Read Failures 91 Check Flips Figure 36 Offline printer test pattern from the customer receipt station Models T11 TI2 TIS T 4 TI8 TI9 TG3 TG4 TG8 TGY Test Pattern Notes 1 2 3 9 The serial number that prints will be the actual serial number of your printer The microcode level will be the actual level of your printer s microcode The serial interface will be specified as ElA 232 RS 485 or USB depending on which interface is used to attach the printer to the system unit The line speed information appears only when the ElA 232 interface is used The value can be either 9 6 Kbps or 19 2 Kbps depending on the ElA 232 switch settings See EIA 232 communication mode selections all models except T18 TI9 TG8 TG9 on page 28 The ElA 232 control mode informati
98. G8 TG9 60 Chapter 5 Testing and problem analysis 61 Testing the printer 5 236 ep e 61 Offline tests A E Customer receipt test E gt IV SureMark Printers User s Guide Updated April 2 2009 Document insert test MICR reader and check mbar test Models T12 T14 T18 TI9 TG4 TG8 and TG9 only ElA 232 hex dump Resetting the printer offline Electronic journal dump Problem determination Part 3 Models TF6 and TM6 Chapter 6 Operation Models TF6 and B Operating controls and indicators Paper loading Thermal print head cleaning Chapter 7 Testing and ponen lid il TF6 and ain Testing the printer Offline test EIA 232 hex dump Resetting the printer offline Problem determination Part 4 Appendixes Appendix A Consumable supplies Paper specifications Thermal paper Document insert forms Models Tl1 TI2 TIS TI4 TI8 TI9 TG3 TG4 TG8 and TGQ only Print ribbons Models Tl1 TI2 TI3 TIA TI8 TIO TGS TG4 TG8 and TG9 only a E ee ee aa Expendable supplies Appendix B Printer maintenance procedures Product care procedures Service provider system maintenance procedures A Models Tl1 Tl2 TI3 TI4 TI8 TI9 TGS TG4 TG8 and TGQ Models TF6 and TM6 Appendix C Technical information General description Specifications Memory units l Immediate commands Voltage conversio
99. IFF File no compression e n2 Lightens or darkens the contrast of a scanned image Higher numbers print darker Remarks The current format applies to retrieval and storage of the currently scanned image Changing the format does not change the format of any images already stored in flash The setting is persistent across reset and power cycles Table 26 Average size for a personal check with little background data Compression type Size 00 TIFF CCITT compression 200 DPI 5K Bytes 01 JPEG compression 200 DPI 45K Bytes 02 04 no compression 200 DPI 660K Bytes 10 TIFF CCITT 100 DPI 3 5K Bytes 174 SureMark Printers User s Guide Updated April 2 2009 Table 26 Average size for a personal check with little background data continued 11 JPEG compression 100 DPI 15K Bytes 12 14 no compression 100 DPI 170K Bytes Asynchronous real time commands These commands are processed as soon as they are received They do not go into the printer buffer Note These commands are not recognized when they occur in the middle of another command For example sending this command after the second byte of a 3 byte command as in ESC J n Real time requests ElA 232 Syntax DLE ENQ mor X 1005 n where m Specifies the ASCII command character n Specifies the hexadecimal command character Release the print buffer for printing This should be sent after an error has occurred and the print buffer is held If
100. Limitations for emulation The following limitations must be considered when using the SureMark printer to emulate the Model 3 or Model 4 printer e Printing the face of checks requires application changes franking the back of checks should not e Printing wide documents may require changes The document station on the Model 4 printer supports 86 characters the SureMark supports 47 characters e Journal commands can be ignored or stored in the flash memory of the printer This needs to be decided when the printer is initially configured e There is no top document registration documents must be inserted from the front e User defined special characters are not supported e Because SureMark Models TF6 and TM6 do not have a document insert station they do not emulate document station commands e Emulation mode does not support the Model 4A double byte character set e For RS 485 emulation mode is currently only supported on 4690 OS and DOS systems For USB emulation mode is currently only supported on 4690 OS Emulation is not supported for ElA 232 e On the DI portrait station 1 inch 51 motor steps 1 mm 2 steps This is different from a Model 3 or 4 printer where 1 inch 48 steps Printing saved data When the printer is offline in Model 3 or 4 emulation mode and the option for storing data to the printer is selected it is possible to fill up the printer flash memory When the memory is full a printer error indicat
101. Logic cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container Product Recycling and disposal This unit must be recycled or discarded according to applicable local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products prp shtml Espa ol Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de equipos de tecnolog a de la informacion Tl que reciclen responsablemente sus equipos cuando stos ya no les sean tiles IBM dispone de una serie de programas y servicios de devoluci n de productos en varios pa ses a f n de ayudar a los propietarios de equipos a reciclar sus productos de Tl Se puede encontrar informaci n sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM http www ibm com ibm environment products prp shtml Notice This mark applies only to countries within the
102. Mark printer does not support e The following ElA 232 modes of communication which are supported by the Epson single station printer are not supported by the SureMark printer 2400 kbps and 4800 kbps baud 7 bits of data Parity More than one stop bit 25 pin D shell e To attach the printer to a standard PC serial port The Epson single station printer requires a Null Modem cable The SureMark requires a standard 9 pin D shell ElA 232 cable Functional differences The following limitations must be considered when using a single station SureMark printer to emulate an Epson single station printer e When applications switch from Epson printers to IBM printers there is sometimes a difference in the receipt line spacing The receipt appears double spaced because by default the SureMark printer treats carriage returns CRs the same as line feeds LFs To change this behavior see Mode Option MCT 30 1E hex in Table 17 on page 125 e To provide a more seamless transition between OPOS driven Epson and IBM printers IBM now supports an OEM Printer Emulation setting in the OPOS printer device configuration dialog Enable this setting to produce behavior that is more consistent with that of an Epson printer Refer to the Application Programming Guide for your driver 196 SureMark Printers User s Guide Updated April 2 2009 Appendix H Safety information Danger A Before you begin t
103. Mark printers Models TF6 and TM6 have been designed for wall mounting if desired by the retailer All SureMark printers provide Fast quiet receipt printing Easy paper loading 256 KB flash memory for storing messages logos code pages and electronic journal data Models Tl8 TI9 TG8 and TG9 have 1 MB of flash memory for scanned image storage Bar code generation Downloadable fonts and code pages Downloadable microcode Small footprint Support for EIA 232 RS 232 and RS 485 ElA 485 interfaces Note RS 232 and EIA 232 are synonymous ElA 232 is used throughout this document RS 485 and EIA 485 are synonymous RS 485 is used throughout this document Support for Universal Serial Bus USB interface The single station SureMark printers the SureMark Model T18 TI9 TG8 and TGQ and SureMark Models TI3 Tl4 TG3 and TG4 that have been updated with the latest firmware support the following in the thermal station Proportional fonts Scalable fonts Color printing black plus one accent on two color thermal paper thermal station only Upside down printing Additional features of some SureMark models include Single pass handling of checks Models T12 T14 TI8 TI9 TG4 TG8 TGQ Easy to load ribbon cartridge Models TI1 Tl2 TIS Tl4 Tl8 TI9 TG3 TG4 TG8 TGQ Epson emulation Models TF6 TM6 Document scanning Models TI8 TG8 TI9 TGQ Check 21 compliance Models TI9 TGQ Description of models Note
104. OR 24x7 none DBCS AP only 4610 TF6 TM6 with iron gray covers Depot IOR 24x7 repair 9x5 4610 TF7 TM7 with iron gray covers Depot IOR 24x7 repair 9x5 4610 IF6 Functionally equivalent to TF6 with iron gray lOR 24x7 none covers but with IOR warranty 4610 TG3 Functionally equivalent to Model TI3 with iron IOR 24x7 none gray covers 4610 TG4 Functionally equivalent to Model Tl4 with iron IOR 24x7 none gray covers 4610 TG5 Functionally equivalent to Model TI5 with iron IOR 24x7 none DBCS AP only gray covers 4610 TG8 Functionally equivalent to Model T18 with iron IOR 24x7 none gray covers 4610 TG9 Functionally equivalent to Model Tl9 with iron IOR 24x7 none gray covers 4610 DG3 Functionally equivalent to Model TG3 but Depot IOR 24x7 with Depot warranty repair 9x5 4610 DG4 Functionally equivalent to Model TG4 but Depot IOR 24x7 with Depot warranty repair 9x5 4610 DI3 Functionally equivalent to Model TI3 but with Depot IOR 24x7 Depot warranty repair 9x5 4610 Dl4 Functionally equivalent to Model T14 but with Depot IOR 24x7 Depot warranty repair 9x5 4610 DI8 Functionally equivalent to Model T18 but with Depot IOR 24x7 Depot warranty repair 9x5 4610 DI9 Functionally equivalent to Model TI9 but with Depot IOR 24x7 Depot warranty repair 9x5 4610 DM6 Functionally equivalent to Model TM6 but Depot IOR 24x7 with Depot warranty repair 9x5 4610 DG8 Functionally equivalent to Model TG8 but Depot IOR 24x7 with Depot warranty repa
105. OST If the POST finds no errors the printer is ready for operation Follow this procedure to determine if there are errors Note Never connect or disconnect the printer when power is applied when the LED is on 1 If the printer is powered on power OFF the printer and power it on again e If the printer is attached to the system with the ElA 232 cable or the standard USB cable with a power brick disconnect the power cord then reconnect the power cord to a properly wired and grounded power source e If the printer is attached to the system with the RS 485 cable power OFF the POS system and then power on the system which also powers on the printer e If the printer is attached to the system with a powered USB cable the USB attached printer can be hot plugged e For single station printers use the printers power ON OFF switch that is located under the top cover Power OFF the printer then power ON the printer O Copyright IBM Corp 1997 2006 75 Updated April 2 2009 Top cover Printer ready LED Customer receipt feed button 2 Check the status of the Printer Ready indicator Printer Ready indicator ON The POST completed successfully Printer Ready indicator OFF or blinking The POST failed 3 If the POST fails or if you suspect problems with your system see determination on page 78 4 See Offline test and run the offline test If the offline test fails or you suspect problems with y
106. PLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Copyright IBM Corp 1997 2006 203 Updated April 2 2009 Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those prod
107. PROM sector EIA 232 Syntax ESC n or X 1B 22 n where n 01 downloaded graphics 02 predefined messages 03 user defined impact character set 04 user defined thermal character sets 05 flash storage 06 Reserved Purpose To verify data integrity of the data loaded in the flash EPROM in the printer A 2 byte checksum is returned Microcode tolerance MCT information loading ElA 232 Syntax ESC M n h lor X 1B 4D n h where n Microcode tolerance MCT that is being adjusted 124 SureMark Printers User s Guide Updated April 2 2009 h The high order byte of MCT data The low order byte of MCT data Purpose The microcode tolerance MCT information is used to make adjustments to the printer s microcode MCT data is nonvolatile data stored in the printer EPROM that is specific to a printer For example an MCT parameter can be defined to adjust for mechanical tolerances which cause a print line to not be centered on a receipt Another would be for adjusting for the number of motor steps to the first print position on a document This data remains intact until changed by the user Remarks Table 17 lists the MCT values by the parameter n The table includes the default the minimum and the maximum values of each MCT If you try to set an MCT value out of its defined range it is set to the closest limit the minimum or maximum value or rejected Error Conditions EPROM load error Microcode tolerance
108. Programming Reference and User s Guide Note POSS Suite V1 0 0 or greater is required to use this utility 1 4 Download the latest SureMark firmware update image file from the Web The file S e AIP46MC HEX for Models Tl1 and TI2 e AIP46MCH HEX for Models TI3 Tl4 TG3 and TG4 This file is also for single station printers with 512 KB or 8 MB of memory e AIP46MCD HEX for Models T13 Tl4 TG3 TG4 TF6 and TM6 with the 2 MB memory option e For Model 118 see the IBM Retail Store Solutions Web site at http www ibm com solutions retail store support Copy the latest SureMark firmware update image file to the C POS BIN directory Because the file in the directory is more current than the old file the firmware will be automatically updated when the system is powered off and back on To update the firmware manually enter the AIPFLD46 EXE S s ot_number P port_number F microcode_ file Q command to update the SureMark firmware where slot_number SureMark slot number usually 1 The slot number must be specified with decimal values only hexadecimal values are not accepted port_number SureMark port number specified with a decimal value usually 17 microcode_file Either C POS BIN AIP46MC HEX CAPOSIBINAIP46MCH HEX or C POS BIN AIP46MCD HEX Q Optional Quiet mode installation no progress information The SureMark flash update will take several minutes Using JavaPOS for Windows to update SureMark
109. S 2 Fold and Tape Please do not staple Fold and Tape AS A A NA E A A pc aS E ca A AA ne a NN i aN E ee ee ee NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL E FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK SSF POSTAGE WILL BE PAID BY ADDRESSEE a IBM Corporation _ lt Dept ZBDA Bldg 307 a P O Box 12195 Research Triangle Park NC 27709 9990 hill lalalala I a a 4 Fold and Tape Please do not staple Fold and Tape Cut or Fold Updated April 2 2009 GA27 4151 07
110. SHn Turn white black reverse printing mode Select printing position for HRI characters GS In GS L nL nH GSP xy Set horizontal and vertical motion units 194 SureMark Printers User s Guide Transmit printer ID Set left margin O O ORI olo so o Sls x a gt 515 3 lt D E Updated April 2 2009 Commands with limited support in emulation mode The commands listed in Table 29 are supported in a limited manner in Epson emulation mode The table describes the limitation on each command Table 29 Commands with limited support in Epson emulation mode 10 04 n Real time status A status byte will be returned when the transmission command is sent The following status bits will not be supported Offline status bit 6 Error status bits 5 and 6 Paper roll status bits 2 and 3 near end of paper Bit will be set when out of paper 1B 2D n Turn underline mode on off There is no thickness option available A value of n 1 2 49 or 50 will enable underline mode 1B 44 m1 nk 00 Set horizontal tab positions The number of tab positions is limited to 5 1B 63 34 n Select paper sensor to stop The command will be accepted but it printing has no function There is no paper low sensor on the SureMark The printer will only return out of paper status 1B 74n Select character code table All characters on all code pages are not supported The Katakana code page is not supported 1D5Ertm Execute user defined Do
111. X 1B4C Select standard mode ESC S or X 1B4f Select printable area ESC X or X 1B58 x y dx dy ok h Sails NI LO hb f NIINI NIIN O EJES Select printing direction position ESC T nor X 1B54 n Set vertical position GS y or X 1D24 y Set relative vertical position GS y or X1D5C y ESC n1 n2 or X 1B24 n1 n2 Set left margin position standard mode Set absolute print position page mode Set relative horizontal position ESC lt 5C gt h n1 n2 or X 1B5C n1 n2 Set printing position GS x y or X1D5D x y Print and form feed and cut the FF or X 0C paper Print page in page mode ESC FF or X 1BOC Clear print data in page mode CAN or X 18 kh A oh h j A J Eel AEE L LOILOoO OF O 00 00 N Appendix D EIA 232 programming information 10 Updated April 2 2009 Alphabetized ElA 232 commands summary Table 15 EIA 232 commands in alphabetical order Download graphics logo GS logo n1 n2 data or X 1D2A logo t n1 n2 data commands Enable disable upside down ESC nor X 1B 7B n printing Erase flash EPROM sector ESC nor X 1B23 n Extended address GS or X 1D49 01 command request printer ID Fix font matrix ESC nor X 1B 3A n Flash storage write ESC n1 n2 data or X 1B27 n1 n2 data Flip check ESC 5 or X 1B35 Generate drive pulse for cash ESC p m n1 n2 or X 1B70 m n1 n2 draw
112. a significant amount of transmission and processing time Flash memory can also be used as a storage place for customer data This data could be journal data Immediate commands The SureMark printer has 4 KB of memory on Models Tl1 and Tl2 and 16 KB of memory on Models TI3 TlI4 Tl8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 to store incoming commands and data Most commands are received and then executed sequentially However several commands execute immediately upon receipt These commands are e Download graphics logo commands on page 115 e Predefine messages on page 117 Download user defined characters on page 118 Extended address command request printer ID on page 112 e Real time requests on page 175 Voltage conversion circuitry The printer requires two voltages The print heads and motors use 24 V dc Powering the logic circuitry requires 5 V dc Printer input voltage is one of the following Communication Mode Power Requirement RS 485 38 V dc and 5 V dc ElA 232 24 V dc USB 24 V dc Appendix C Technical information 89 Updated April 2 2009 In each case a single dc to dc converter converts voltage to 24 V dc and 5 V dc An auto switch circuit on the interface card senses the operating mode RS 485 ElA 232 powered USB or standard USB with power brick and routes input voltages appropriately e When operating in RS 485 mode the 38 V dc is converted to 24 V dc and the 5 V
113. able check that the system is powered ON Check that the customer receipt station has paper loaded correctly Close the cover and push the Customer Receipt Feed button to feed a small amount of paper Check the document insert station print head and paper path for any obstructions Check that the and ribbon covers are closed EA A reader read head cleaning on page 56lor Document scanner cleaning Model T18 TI9 TG8 TG9 on page 59 or Document scanner Ensure that the paper roll is not upside down Go to Paper loading on page Clean the print head See Thermal print head cleaning on page 57 Check the paper path Check to see if the ribbon is installed correctly Change the ribbon go to Ribbon loading on page 51 Clean the scanner window Go to Document scanner cleaning Model T18 TI9 TG8 TG9 on page 59 Calibrate the scanner Go to Document scanner calibration Models T18 Tl9 TG8 TGQ on page 60 Clean or replace the registration plate 1 Record all symptoms before calling for service 2 If you receive software error messages refer to the application program s software manual 3 Call your service representative Chapter 5 Testing and problem analysis 67 Updated April 2 2009 68 SureMark Printers User s Guide Updated April 2 2009 Part 3 Models TF6 and TM6 This part contains operational testing and problem determination information for SureMark printe
114. and the check is flipped over Characters that can not be read will be replaced with question marks and will be printed at the customer receipt station If the characters are not read properly or the check does not flip go to determination on page 67 If the Model TI2 Tl4 TI8 TI9 TG4 TG8 or TGI detects noise it prints a message on the customer receipt below the magnetic characters from the check and TRE examples actual numbers may vary The message shows noise characteristics You can use the noise level to position your printer to minimize outside interference with the MICR reader An acceptable noise level is less than 5 percent if possible Sources of electromagnetic noise for example displays security towers and other sources can interfere with the MICR reader read head If the printer shows an external noise source rearrange the printer to make the noise source as far away as possible from the right side of the printer This may eliminate the external noise T123456780T 0860861190A 0671 The average MICR signal is 99 of nominal A A A N Figure 37 MICR reader test results Models TI2 Tl4 and TG4 Good noise level Magnetic 11234567890T 08608611904 0671 Optical 1 T1234567890T 0860861190A 0671 Optical 2 T1234567890T 0860861190A 0671 Composite result T1234567890T 0860861190A 0671 The average MICR signal is 99 of normal NS A A gt Figure 38 MICR reader test results Models T18 TI9 TG
115. aracter n 02 Code Page 863 Canadian French Default n 00 Remarks Rotation is 90 degrees clockwise This command is supported only in the thermal print station Appendix D EIA 232 programming information 135 Updated April 2 2009 Set print station parameters ElA 232 Syntax ESC c 1 nor X 1B6331 n where n Specifies the print station Bit y Station LSB O Reserved 1 Customer Receipt Station Document Station Portrait Mode Document Station Landscape Mode Reserved Reserved Reserved Reserved N 0 bh W PY Purpose This command is used for setting the line spacing margins and tabs Remarks More than one station can be selected at the same time if the settings are common to all of the selected stations Default n 02 customer receipt station Select 1 8 inch line spacing ElA 232 Syntax ESC 1 or X 1B31 Remarks In the thermal receipt station this would set line feeding to 25 steps line In the impact document portrait station this would be set to 6 steps line Note Spacing in the document portrait is actually 8 5 lines per inch Line spacing dimension is approximate For the impact printer in portrait mode the actual line spacing must be calculated using 51 steps per inch In the impact document landscape station this would be set to 16 steps line This command should be sent after Set print station parameters Select 1 6 inch line spacing ElA 232 Syntax ES
116. ata 03 04 02 001 34 Example 2 Method 3 X 1B 41 03 00 AF 01 DB 00 28 00 64 00 B4 00 64 00 64 00 96 00 96 00 64 00 19 01 13 FF FF FF FF FF FF FF FF 00 Three separate areas are stored No tag data is included Table 25 provides details Table 25 Data table Tag data stored with the image allows the user to include additional information about the image It must be an ASCII string terminated by a null character Example 3 Method 0x11 Compress partial check image defined by user X 1B 41 11 00 00 00 00 00 64 00 C8 00 Retrieve the image using Retrieve Scanning Image command X 1B 39 00 00 Method 0x11 Compress another part of the check image X 1B 41 11 00 64 00 C8 00 64 00 C8 00 Retrieve the image using Retrieve Scanning Image command X 1B 39 00 00 Retrieve scanned image ElA 232 syntax X 1B 39 n1 n2 n3 where e n1 2 bytes Image location to retrieve e n2 4 bytes Offset into image from which to retrieve data e n3 2 bytes Number of bytes to retrieve Remarks Image location n7 of O returns the image last scanned To return just a part of the image from RAM compress the partial image using Store Scanned Image and or select partial image for retrieval first Offset n2 and size n3 of O retrieve the header information for the specified image When n1 0 the header consists of the 12 data bytes and a null character for the 172 SureMark Printers User s Guide Updated April 2 2009 Scamner calib
117. ata beyond status byte 8 is attached Set document length for landscape print ElA 232 syntax GS c 1 n where n 2 bytes indicating the length of the document in print motor steps Remarks e Not supported on printer Models TI1 and T12 e Document length data is sent in status bytes 9 and 10 e Status byte 5 bit 3 is sent to indicate that extra data beyond status byte 8 is attached Note There are 50 motor steps per inch A 6 inch document 300 steps Use 295 to allow a margin for error n 0x127 To calculate the number of dots per printed line e for 150 DPI dots per inch motor_steps 75 3 12 10 dots per line e or for a 6 inch document Appendix D ElA 232 programming information 133 Updated April 2 2009 676 dots 10 dots per character 67 characters per line e for 120 DPI motor steps 75 2 5 10 dots per line e or for a 6 inch document 540 dots 10 dots per character 54 characters per line or Attention Itis recommended that you set the document length a few steps shorter than the actual document If you set the document length too long the printer will feed the document out of the printer roller and an error will be generated Set print station EIA 232 Syntax ESC c 0 n or X 1B 6330 n where n Specifies the print station Bit y Station LSB O Reserved 1 Customer Receipt Station 2 Document Station Portrait Mode 3 Document Station Landscape Mode 4 Re
118. ation request NO gal YN O eb c D O O 3 3 D 5 o 0 ESC nor X 1B21 n 129 ESC x 5F n or X 1B5F n 131 Set or cancel invert mode ESC H n or X 1B48 n Set or cancel emphasized printing ESC G n or X 1B47 n Select maximum print speed ESC nor X 1B 2F n Set or cancel unidirectional ESC U nor X 1B55 n printing character sets J O Es ep 0 lt pe U D 10 C 1 D do G o 9 Updated April 2 2009 Table 14 EIA 232 commands organized by function continued 37 units Enable disable upside down ESC nor X 1B7B n printing Select character size for scalable GS nor X 1D21 n fonts O se Fix font matrix ESC nor X 1B3A n Print logo inline GS J d n1 n2 data or X 1D4A d n1 n2 data Enable disable two color printing GS nor X 1D3B n Set document length for GS c 1 n where n is 2 bytes indicating the length of the document 13 landscape print in print motor steps Request document length for GS N X 02 Null or X 1D4E0200 landscape print Bar Code Commands Print bar code GS k n NUL or X 1D6B n data 00 Select horizontal size of bar code GS w n or X1D77 n N 4 3 O 09 Select bar code height GS h n or X 1D68 n Select printing position of GS H n or X 1D48 n human readable information HRI Select font for HRI GS f n or X 1D66 n Print PDF417 bar code GS P data NUL or X 1D50 data 00 153 Print PDF417 bar code
119. ation of an Epson single station printer on a single station SureMark printer you must set switch 3 on the main logic card See Figure 17 for the location of the switch ElA 232 mode switches Cash drawer connector Figure 17 Switch for Epson emulation Limitations for Epson emulation The following limitations must be considered when using a single station SureMark printer to emulate an Epson single station printer e Logos and downloadable characters are supported in emulation mode However because the Epson printer prints at 180 dpi and the SureMark prints at 200 dpi the emulated printout will be smaller e Emulation of page mode is not supported on the SureMark e Epson supports the Select paper sensor to stop printing command IBM does not Support a low paper sensor e In order to implement fixes new functionality and other improvements new releases of printer microcode are routinely published It is advisable that you run the most recent version of firmware on the printer however the 4610 firmware can not be updated when running in Epson emulation mode Therefore you must first switch the printer to native mode to upgrade the microcode Chapter 3 SureMark installation service and utility software 43 Updated April 2 2009 MICR data parser sample code Models Tl2 TI4 TI8 TI9 TG4 TG8 and TG9 only The MICR data parser download package
120. ault ni 0 n2 0 Remarks e In the thermal station 1 mm 8 dots e In the impact station 1 inch 150 half dots 75 dots e ni and n2 are hex values To get the decimal equivalent convert each to decimal and then use this formula n1 x 256 n2 e To move the position to the left use a negative number e f this number plus the left margin exceeds the printable area the command is ignored e Inthe CR station this number is rounded back to factor of 8 See the Set left margin position command for more information e When printing in page mode this is a one time adjustment on the current line If this command moves the current print position outside the printable area defined by the Select printable area command the command is ignored Set printing position EIA 232 Syntax GS x yor X 1D 5D x y where e x is the two byte horizontal position with respect to the paper regardless of printing direction e y is the two byte vertical position with respect to the paper regardless of printing direction Remarks e This command allows complete control of the printing position with a single command e f either parameter is outside the printable area defined by the Select printable area command the command is ignored 180 SureMark Printers User s Guide Updated April 2 2009 Print and form feed and cut the paper ElA 232 Syntax FF or X 0C Epson compatibility syntax FF or X 0C Remarks e In standard mo
121. ble 3 on page 67 Summary of changes XIX Updated April 2 2009 GA27 4151 02 This edition includes information about two new models of the SureMark printer Model TI3 and Model Tl4 Because Model TI3 is a new version of Model Tl1 and Model T14 is a new version of Model T12 in some cases only the new model number was added to the existing text Information that was added includes e Comparison of the SureMark models on page 7 which describes the microcode hardware and operating system differences e Firmware update on page 37 which describes the methods that you can use to update the SureMark firmware e Enable or disable the feed buttons on page 143 and fSelect maximum print speed on page 132 which describe new ElA 232 commands Information that was changed includes e Software requirements on page 13 which includes operating system and driver requirements and application requirements e Code page definitions on page 92 Code page 850 which is resident in Model TI1 and TI2 has been replaced in this document by code page 858 which is resident in Models TI3 and Tl4 Code page 858 is the same as code page 850 plus the euro character symbol e Zero 0 is no longer valid for the ElA 232 command fMicrocode tolerance MCT information request on page 125 e The Remarks under FDefine document wait time on page 141 have been corrected and expanded Because documentation
122. ble 7 is connected e If using the ElA 232 communication port or a USB port with a power brick check that the brick power supply is connected to the printer and plugged into an ac power source e If using USB communication with a powered USB cable check that the system is powered ON Printer ready indicator is blinking Check that the customer receipt station has paper loaded correctly Close the cover and push the Customer Receipt Feed button to feed a small amount of paper e Check that the cover is closed eae receipt station is feeding Ensure that the paper roll is in correctly Go to Paper loading on page 53 paper QUL IS NOL PUNUNG e Clean the print head See Thermal print head cleaning on page 57 Notes 1 Record all symptoms before calling for service 2 If you receive software error messages refer to the application program s software manual 3 Call your service representative 78 SureMark Printers User s Guide Updated April 2 2009 Part 4 Appendixes O Copyright IBM Corp 1997 2006 79 Updated April 2 2009 80 SureMark Printers User s Guide Updated April 2 2009 Appendix A Consumable supplies Paper specifications ee ee o ee 81 Thermal paper 81 Document insert forms Models TH T12 T13 T14 TI8 TI9 TGS TG4 TG8 and TG9 only l 82 Single and multipart form specifications a Sees ee ee p a Oe Specifications for documents that
123. ble for any problems caused by paper jams Weight 60 19 g m 16 5 Ib The paper must be wound with the printing side facing out and with the outer edge glued to prevent unraveling The paper should not be attached to the core in any manner There should be 1 5 to 2 1 m 5 to 7 ft of red stripe at the end of the roll Note Non topcoated thermal paper can be recycled along with other paper products They can also be incinerated and sent to landfills with no more effect on the environment than regular office paper waste O Copyright IBM Corp 1997 2006 81 Updated April 2 2009 Important Printer reliability and performance are directly related to the quality of the supplies used by the customer The published parameters for printer performance are established using supplies that meet the specifications listed above Thermal paper with post processing such as but not limited to watermarks coupons or advertisements printed on the front or back of the paper is not covered by IBM specifications Some inks and printing processes will work acceptably while others will not Printer problems that are caused by supplies that do not meet IBM specifications may result in a billable service call regardless of the existence of a service contract Document insert forms Models TI TI2 TIS TI4 TI8 TI9 TG3 TG4 TG8 and TG9 only The printers will accommodate single and multipart forms Single and multipart form specifications
124. cation X1 197 C5 Scan storage template 2 predefined location Y1 198 C6 Scan storage template 2 predefined location DX1 199 C7 Scan storage template 2 predefined location DY 1 200 C8 Scan storage template 2 predefined location X2 201 C9 Scan storage template 2 predefined location Y2 202 CA Scan storage template 2 predefined location DX2 203 CB Scan storage template 2 predefined location DY2 128 SureMark Printers User s Guide Updated April 2 2009 Table 17 MCT command definitions continued 204 CC Scan storage template 2 predefined location X3 205 CD Scan storage template 2 predefined location Y3 206 CE Scan storage template 2 predefined location DX3 207 CF Scan storage template 2 predefined location DY3 Notes 1 See Store scanned image and or select partial image for retrieval on page 169 Setup commands Setup commands change character font intercharacter spacing and the target print station Set print mode ElA 232 Syntax ESC nor X 1B 21 n where n Specifies print characteristics such as user defined thermal and impact code pages Bit Number Function Bit 0 Bit 1 Thermal Impact LSB O Char Page 0 See Below See Below yes yes 1 Char Page 1 See Below See Below yes yes 2 Overline Cancel Set yes no 3 Emphasized Cancel Set yes yes 4 Double high Cancel Set yes yes 5 Double wide Cancel Set yes yes 6 Inverted Mode Cancel Set yes no MSB 7 Underlined Cancel Set y
125. cations and diskettes e IBM SureMark Printers Hardware Service Manual GY27 0355 e IBM SureMark Printers Fonts and Logos Utility Diskette e IBM SureMark Printers Firmware Update Diskettes e IBM 4693 Point of Sale Terminals Reference Diskette e IBM 4694 4695 Point of Sale Terminals Service Diskette e IBM Safety Information Read This First GA27 4004 e IBM SurePOS 700 Series System Reference SA27 4220 e IBM SurePOS 500 Series System Reference SA27 4255 e POSS Programming Reference and User s Guide SC30 3560 Diskettes are available by download from the Internet See Internet on page 44 for more information For information about ordering IBM publications not shipped with the SureMark printers contact your IBM representative or your place of purchase Where to find more information A CD ROM is available that contains books that are part of the IBM Retail Store Solutions Library Collection SK2T 0331 Current versions of Retail Store Solutions documentation and downloadable diskettes are available on our Web site See Resources on the Internet on page 44 for information about accessing the site Tell us what you think Your feedback is important in helping to provide the most accurate and high quality information Please take a few moments to tell us what you think about this book The only way for us to know if you are satisfied with our books or how we might improve their quality is through feedback f
126. ces in the printed output because of different dot pitches in the print heads and the minimum distance that the paper feed motors can move the paper These differences will appear when there are a number of printed lines and the method of aligning the data is different Examples of the printed differences that might occur e Logos will appear smaller in emulation mode The logo will still contain the same number of dots in the width and height However because the SureMark print head has a finer dot pitch the logo will appear smaller If text is aligned around the logo the text on receipts that are printed in emulation mode might not line up the same as receipts that are printed on the Epson printer e If one line is aligned using spaces and another line is aligned using the relative position commands the data might appear misaligned The commands such as the relative position and margin commands that use the minimum unit of motion values are based on a fraction of an inch which eliminates the differences in the dot pitch Tabs and spaces are subject to pitch differences Table 28 Commands supported in Epson emulation mode po OR pman 1B 20 n ESC SP n Set right side character spacing 1B 21 n Select print mode 1B 24 nL nH ESC nL nH Set absolute print position 1B 25n ESC n Select or cancel user defined character set 1B 26 y c1 c2 ESC amp y c1 c2 Define user defined characters Copyright IBM Corp 1997 2006 193
127. cifications cash drawer pins 90 document insert forms 82 documents to be flipped 82 EIA 232 pins 91 fonts 98 forms single and multipart 82 memory 89 paper width 87 pitch 87 print ribbons 83 print width 87 RS 485 serial I O 90 Index 217 specifications continued X ena aper 81 REN ny nae ti 99 30 USB pins 92 control description i speed print 87 selection 28 start scan command 166 status request 111 112 summary 184 status bytes EIA 232 184 status request command 112 store scanned image command 169 supplies 83 supplies where to order 81 T tab to next tab stop command 160 Taiwanese battery recycling statement 210 temperature requirements 10 testing Models TF6 and TM6 75 Models TI1 TI2 TI3 TI4 T18 61 thermal code page command 119 thermal paper specifications 81 thermal paper select 147 TIFF 5 trademarks 212 TrueType fonts conversion utility 37 U underline mode command set or cancel 131 unidirectional printing command set or cancel 133 unpacking the printer 18 update firmware firmware update diskette 38 limitation 41 methods 37 POSS for Windows 39 via ElA 232 attachment 40 upload electronic journal data during emulation 187 USB communication mode 31 USB pin assignments 92 V verify previous commands completed 111 voltage conversion circuitry 89 W wall mounting feature single station printers 23 warranty information all models 5 Web site IBM Retail Store Solutions 44 weight all mode
128. completion of this command information read by the MICR reader is sent over the serial I O following the eighth status byte e The next byte represents a percentage of an average signal level of the MICR characters for the E13b check only In CMC7 this byte is always 100 A nominal signal has a strength of 100 e Characters are sent as read from left to right up to a maximum of 65 characters e If no magnetic ink characters are detected a single question mark X 3F is sent back e lf the printer is unable to read any character on its first try it will feed the check forward and backward for a second try Complete status will then be sent to the system if the character was still not read it will be identified by a single question mark X 3F e Checks with magnetic ink printing within 1 2 inches of the right edge of the check are not read correctly This occurs when the amount field is printed on the check Character Description ASCII Representation hex value returned MICR data representation 0 9 Numerical data blank Unreadable Character E13 B Special characters IHI Dash l Transit ii On Us i Amount CMC7 Special characters ll Special character 1 Mi Special character 2 Appendix D ElA 232 programming information 165 Updated April 2 2009 Character Description ASCII Representation hex value returned INE Special character 3 C 63 MELE ui Special character 4 d 64 III Il Special character
129. ctors and ElA 232 settings switch for thermal impact SureMark printers View is from the bottom rear of the printer 18 SureMark Printers User s Guide Updated April 2 2009 Power supply port ElA 232 only ElA 232 port RS 485 port Cash drawer connector Figure 6 Cable connectors for single station SureMark printers View is from the bottom rear of the printer E i HE ElA 232 mode switches Cash drawer connector Figure 7 EIA 232 mode switches for single station SureMark printers View is from the bottom rear of the printer 4 Connect the RS 485 or ElA 232 communication cable to the correct port 5 For single station printers route any power cord and cables as shown in Figure 8 on page 20 Chapter 2 Installation instructions 19 Cash drawer cable Updated April 2 2009 E Cash drawer cable Power cord RS 485 cable ElA 232 cable E aE en Z T a a O AL HO IS Y pie A po Al E
130. d then release them the document insert throat opens The throat must be open to insert a document from the side Press and then release both buttons again to close the throat Both buttons are also used to test the printer See Offline tests on page 62 for additional button functions Paper Cover Customer Receipt Printer Ribbon Cover Document Printer Printer Ready LED Customer Receipt Feed Button Document Present LED Document Feed Button Figure 18 SureMark printer indicators controls and printing stations Models T11 TI2 TIS T14 TI8 TI9 TG3 TG4 TG8 and TG9 The printer is capable of printing verification information on a check and printino information on an inserted document Figure 19 on page 48 Figure 20 on page 48 and Figure 21 on page 49 show the correct positioning of checks and documents in O Copyright IBM Corp 1997 2006 47 Updated April 2 2009 SureMark printers with impact document insert stations Those figures also show how to side load a document to align it exactly where you want it to be printed Notes 1 When side loading a Model TI8 or TG8 the document must be placed lower than with the other models 2 Side loading is not available with Models TI9 and TG9 Insertion of Check Insertion of Check for MICR Reading for Printing the Face and Franking Pay To The Order Of cial Usage Only Dollars ieserve Bank Regulation CC For Finan
131. d then wipe the cover with the damp cloth Be certain that the cloth is only damp and not dripping wet 2 MICR Reader Read Head Cleaning as required e The MICR reader read head should be cleaned after 10 000 checks are processed or every 3 months See MICR reader read head cleaning on page 56 3 Document scanner cleaning as required Model T18 TI9 TG8 TG9 only See caos deals Wiens Tia TE TGR eet pos E scanner cleaning Model T18 TI9 TG8 TG9 on page 59 4 Thermal Printhead Cleaning as required The thermal printhead can be cleaned whenever print quality deteriorates a Open the paper cover b Using a cotton swab soaked in isopropyl alcohol gently wipe the printhead several times on its print line and on the surrounding area See Figure 33 for more details c Wipe off any residual alcohol with a dry swab If the print quality does not improve after cleaning the thermal printhead call for Service Service provider system maintenance procedures Preventive Maintenance Scheduling The following procedures can be performed during normal service call routines Models T11 TI2 TIS TI4 TI8 TI9 TG3 TG4 TG8 and TG9 e Clean the dust and debris from the paper cover and ribbon cover areas e If the printer has a check flipper clean dust and debris from the area under the flipper cover and the flipper cartridge e Check the document scanner for dust and dirt Models TI8 TI9 TG8 TG9 only M
132. dable format 1 Press and hold both buttons Customer Receipt Feed button and Document Feed button to enter offline mode 2 Release both buttons when the Printer Ready indicator begins to blink 3 Press and release both buttons 66 SureMark Printers User s Guide Updated April 2 2009 Problem determination Any problems that arise with a SureMark printer are either software errors or hardware failures This section contains information to help you determine the cause of a problem and how to solve it If the SureMark printer fails use Table 3 to identify and report the problem Follow the procedures described in the table If you can not identify and solve the problem call your service representative Table 3 Troubleshooting Models TI1 Tl2 TIS Tl4 TI8 TI9 TGS TG4 TG8 and TG9 If the problem is Then do this Printer ready indicator is OFF Printer ready indicator is blinking Checks not reading Customer receipt station is feeding paper but is not printing Document insert station is not printing Scanned images streaked too light or too dark Notes If connected to a system using the RS 485 communication port check that the system is powered ON and cable 7 is connected If using the ElA 232 communication port or a USB port with a power brick check that the brick power supply is connected to the printer and plugged into an ac power source If using USB communication with a powered USB c
133. de the data in the print buffer feeds the paper in the CR station or DI station by a preset amount until the document exits the feed rollers If a cutter is available CR station only it cuts the paper e In page mode the printer prints the page then returns to standard mode The page loaded in the printer s buffer is cleared The paper is not cut Print page in page mode ElA 232 Syntax ESC FF or X 1B 0C Epson compatibility mode ESC FF or X 1B 0C Remarks e In standard mode this command is ignored e In page mode this command prints the page that is loaded in the printer The page remains loaded in the printer s buffer and the printer remains in page mode This should be used for repeatedly printing the same page or if there is a template that is filled in with each printout Clear print data in page mode ElA 232 Syntax CAN or X 18 Remarks This command deletes all print data in the current printable area of the page stored in the printer s buffer Document handling To read checks insert them from the front of the printer Use the side load capability only for documents that must be positioned to begin printing at a particular location on the document There is an arrow on the side of the cover to indicate where printing begins Use front load for all other cases Portrait mode This is a suggested method of document handling 1 ESC f x y Set up document wait time X Time the printer should wait
134. ded into three groups e Models TI1 and Tl2 can no longer be ordered Because these are not currently being manufactured they do not support some functions that are on the current models e Models TI3 Tl4 TI8 TI9 TG3 TG4 TG8 and TG9 have a thermal print station for customer receipts and an impact print station for document processing These models are currently being manufactured Models Tl8 and TG8 additionally have document scanning Models TI9 and TG9 additionally have document scanning compliant with Check 21 e Models TF6 and TM6 have only a thermal print station for customer receipts Differences among SureMark models e Different microcode is required to operate each of the following groups of printers Models Tl1 and TI2 Models TI3 T14 TG3 TG4 TM6 TF6 Models TI3 Tl4 TG3 TG4 TF6 TM6 with the 2 MB card option Models TI3 Tl4 TG3 and TG4 with the 8 MB card option Models T18 TI9 TG8 and TG9 e Total amount of data space available for the download of graphic messages is 65 376 bytes for Models TI1 and T12 but only 65 136 bytes for Models T13 T14 TG3 and TG4 Models TI8 TI9 TG8 and TG9 have from O KB to 1 MB user allocatable Chapter 1 Introduction 7 Updated April 2 2009 e Memory allocated to store incoming commands and data is 16 KB for Models TI3 TI4 TI8 TI9 TGS TG4 TG8 and TGQ but only 4 KB for Models TI1 and T12 e Models TI3 Tl4 Tl8 TI9 TG3 TG4
135. der it was received Remarks The printer status is returned in status bytes 1 8 See Status summary on page 184 for more information Error Conditions None Extended address command request printer ID ElA 232 Syntax GS SOH Purpose or X 1D 49 01 This will return 8 bytes of printer status plus 5 bytes of printer specific information Status byte 5 bi t O is set to 1 when responding to the extended address See Status summary on page 184 command where Byte 1 e Device type X 30 for non Tl8 TG8 or TI9 TG9 models and for Model TI8 TG8 or TI9 TG9 in T14 mode e Device type X 31 TI8 TG8 or TI9 TG9 models in Tl8 or TI9 mode Byte 2 Device ID 00 Models TI1 and Tl2 impact Dl thermal CR 01 Models TI3 Tl4 TI8 TI9 TG3 and TG4 high speed impact Dl thermal CR 02 Models TI3 Tl4 TG3 and TG4 with the 2 MB option 03 Models TF6 and TM6 512K thermal CR 04 Models TI3 TI4 TG3 and TG4 with the 8 MB option 05 Models TF6 and TM6 with the 8 MB option 06 Reserved 07 Models TF6 and TM6 with the 2 MB option 112 SureMark Printers User s Guide Updated April 2 2009 Byte 3 First byte of features Bit 0 Bit 1 Bit 2 Bit 3 Bit 4 Bit 5 Bit 6 Bit 7 Byte 4 e When byte 1 X 30 Set to 1 when MICR is present e When byte 1 X 31 Reserved e When byte 1 X 30 Set to 1 when Check Flipper is present e When byte 1 X 31 Reserved e When byte 1 X 30 Set to 1 when the
136. direction of the back of the printer and go across the bottom of the roll as shown in the diagram See Figure 41 on page 72 Note The thermal print head will not print on paper with glue on it If the new paper roll was sealed by glue tear off the 15 to 20 cm 6 to 8 in of paper with glue on it before loading it O Copyright IBM Corp 1997 2006 71 Updated April 2 2009 NS Y ND So AF gt VA Top cover f Paper roll 0 Metal Spring Bucket Figure 41 Paper loading path Models TF6 and TM6 4 Pull the end of the paper up over the paper roll and toward the back of the printer Note Refer to the label on the inside of the bottom cover for a diagram of how to load paper 5 Close the paper cover 6 Press the customer receipt feed button to advance the paper and verify that the paper is feeding correctly Feed 30 cm about 1 ft of paper through to test for correct alignment Attention Do not pull the receipt paper out of the printer with the paper access cover closed This might cause partial lines of print Use the customer receipt feed button to advance the receipt 72 SureMark Printers User s Guide Updated April 2 2009 Thermal print head cleaning The thermal print head can be cleaned whenever print quality deteriorates 1 Open the paper cover 2 Using a cotton swab soaked in isopropyl alcohol gently wipe the print head several times on its print line and on
137. dot height lt 16 Appendix C Technical information 99 Updated April 2 2009 Notes 1 Any of the impact printing fonts can be printed double wide double high or both double wide and double high unless the dot height is more than 9 With Models TI1 and Tl2 you can not print the character double high if its dot height is more than 9 For better print quality with double high characters set the printer to 133 2 User defined characters greater than 9 dots high can not be printed in landscape mode 3 The portrait document print line is 80 35 mm 3 16 inches long There are 474 half dots per line for font A and 379 half dots per line for font B The landscape print line depends on the size of the document inserted 4 You can print in two densities on the impact printer 120 half dots per inch or 150 half dots per inch Refer to the description of bits O and 1 in Set print mode on page 129 for information about changing the density 100 SureMark Printers User s Guide Updated April 2 2009 Appendix D ElA 232 programming information ElA 232 commands summary by function Alphabetized ElA 232 commands summary System commands Lo Exercise program l Verify previous commands completed Status request Extended address command request printer 1D Preset or Onetime Set commands All models Models Tl8 and TI9 only l Download graphics logo commands Predefine messages Download user defi
138. drivers and diskettes are now available on the Web Resources on the Internet on page 44 was added to describe how to locate the applicable Web site Along with these changes and additions the manual was also reorganized The information that was in Appendixes B and E along with some additional information is now in Chapter 3 SureMark installation service and utility software on page XX SureMark Printers User s Guide Updated April 2 2009 Part 1 General information This part contains descriptions of the SureMark printers and information about installing the printers Copyright IBM Corp 1997 2006 Updated April 2 2009 2 SureMark Printers Users Guide Updated April 2 2009 Chapter 1 Introduction Printer overview 3 Description of models oh ae eh eee E Features used with the SureMark printers oe ee Oe kee ee ee Comparison of the SureMark models 7 Differences among SureMark models 7 Differences between Models T13 Tl4 TI8 TIQ TG3 TG4 TGS TGQ and Models TF6 TM6 l E 8 Planning information 1 eee ee ee 9 Your responsibilities _e een ee Bee ee eee ee Limitations s ee en a a a a eee oeae se we eo Communication interfaces e p eee ee es Pee ee ese oe amp 2 0 Temperature and humidity limits 2 10 Physical dimensions ee oo 2 ws ee ew we IO Models Tl1 TI2 TI3 T14 TGS and TG4 _eeen eee a oe oe ew a 2
139. dry swab If print quality does not improve after cleaning the thermal print head call for service 58 SureMark Printers User s Guide Updated April 2 2009 Document scanner cleaning Model TI8 TI9 TG8 TG9 The scanner surface should be cleaned after 10 000 documents or every three months or whenever image quality deteriorates 1 Open the ribbon cover See Figure 34 Registration Plate Print Head Scanner Surface Ribbon Access Cover Figure 34 Scanner and print head location Model T18 TI9 TG8 TG9 2 Move the impact print head to its rightmost position as shown 3 Rotate the scanner registration plate 180 up to expose the glass scanner surface See Figure 34 4 Use a cotton swab that is lightly soaked with alcohol to wipe any residue from the scanner glass surface 5 Gently return the scanner registration plate to its original position 6 The scanner should be recalibrated after it has been cleaned See scanner calibration Models T18 TI9 TG8 TG9 on page 60 Chapter 4 Operation 59 Updated April 2 2009 Document scanner calibration Models TI8 TI9 TG8 TG9 The printer must have power ON Use a clean sheet of white copier paper not recycled paper as the calibration target Fold the paper in half Optional cut paper to 4 25 in wide 1 2 3 Always begin by making sure the scanner window is clean Put paper in the CR station paper will be used for printing in later st
140. dy for operation Follow this procedure to determine if there are errors Note Never connect or disconnect the printer when power is applied when LEDs are ON 1 If the printer is powered ON power OFF the printer and power it ON again e If the printer is attached to the system with the ElA 232 cable or the standard USB cable with a power brick disconnect the power cord then reconnect the power cord to a properly wired and grounded power source e If the printer is attached to the system with the RS 485 cable power OFF the POS system and then power ON the system which also powers ON the printer e lf the printer is attached to the system with a powered USB cable the USB attached printer can be hot plugged Copyright IBM Corp 1997 2006 61 Figure 35 Printer buttons 2 Updated April 2 2009 Printer Ready LED Customer Receipt Feed Button Document Present LED Document Feed Button Check the status of the Printer Ready indicator Printer ready indicator ON The power on self test completed successfully Printer ready indicator OFF or blinking The POST failed 3 Ifthe POST fails or if you suspect problems with your system see determination on page 67 4 Offline tests See Offline tests and run the offline tests If the offline tests fail or you suspect problems with your system see Problem determination on page 67 The following offline tests are used as diagnostic tools
141. e The 4690 OS manual is available on the current maintenance diskette for the IBM 4690 Operating System Current versions of all three manuals are available on the Internet See Resources on the Internet on page 44 for more information Appendix D ElA 232 programming information 103 Updated April 2 2009 ElA 232 commands summary by function The commands listed in Table 14 are described in detail in following sections of this appendix Table 14 EIA 232 commands organized by function Extended address command GS SOH or X 1D4901 This is an IMMEDIATE command request printer 1D Verify previous commands X 1B008000 completed NOP LN JIL bh bh Preset or Onetime Set Commands gl Download graphics logo GS logo n1 n2 data or X 1D2A logo n1 n2 data GS messages data GS or X 1D38A message data X 1D3A Predefine messages Download user defined characters ESC amp s n m data or X 1B26 s n m data Thermal code page MCT commands Proportional font ESC amp s n m data or X 1B26 s n m data Flash storage write ESC n1 n2 data or X 1B27 n1 n2 data bh Erase flash EPROM sector ESC nor X 1B23 n 123 Send checksum of flash EPROM ESC nor X 1B22 n 124 0 Q D O 3 3 D 5 o 0 N D Microcode tolerance MCT ESC M nh lor X 1B4D n h I information loading Microcode tolerance MCT ESC S n or X 1B53 n inform
142. e Updated April 2 2009 For Thermal Graphics Defined as X 1D2A010202AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA 99990000000000009000000000000000 For Impact Graphics Defined as X 1D2A020202FFOOFFOOFFOOFFOOFFOOFFOOFFOOFFOO OOFFOOFFOOFFOOFFOOFFOOFFOOFFOOFF Error Conditions Flash EPROM load error Verify the sector was erased before downloading images Memory sector is full The sector can store up to 64 KB of graphics data after which the sector is full Predefine messages ElA 232 Syntax GS message data GS or X 1D3A message data 1D3A where message The message number being stored range is 1 to 25 for all models except TI8 and TI9 range is 1 to 255 for Models TI8 and TI9 data All data and commands to be included in this message No immediate commands can be included in the data Purpose To store predefined messages This cuts transmission time This is where you can store the header and the trailer of receipts for example Remarks e After a GS occurs all incoming commands are stored in the message until another GS occurs e Print predefined graphics logo command on page 159 can be included in this command e The size of all predefined messages can not exceed 8000 bytes for all models except TI8 and TI9 in which the value is user defineable Example Store a trailer message X 1D3A01 Thank You For Shopping X 0D At RSD STORE X 0D Store 1234567 X 0D X 1D3A
143. e Retrieve printer usage statistics X 1B51 xx X 1B30 n1 x y dx dy s1 s2 n2 X 1B41 n1 x0 y0 dx0 dy0 x1 y1 dx1 dy1 x2 y2 dx2 dy2 x3 y3 dx3 dy3 tagdata Retrieve scanned image X 1B39 n1 n2 n3 Scanner calibration GS c 0 or X 1D 63 30 Retrieve next image location GS N SOH NULL or X 1D4E0100 Retrieve first unread image GS N SOH SOH or X 1D4E0101 Select compression format and X 1B4d x n1 n2 scanned image threshold o pe D O O O O 0 POTENT e O O1 Print scanned image Store scanned image U Q 107 O jab mD ao AJIL ed eed ee ojl ollo bh A aN O O jab O 106 SureMark Printers User s Guide Updated April 2 2009 Table 14 EIA 232 commands organized by function continued Asynchronous Real Time Commands Real time requests DLE ENQ nor X 1005n Page n Description 31 Release print buffer 32 Cancel print buffer 33 Undefined 34 EC request send status 35 Undefined 36 Undefined 37 Undefined 38 Undefined 40 Reset printer 41 Enable unsolicited status 42 Disable unsolicited status 43 Disable transparent XON XOFF Data Buffer Management and Batch Printing Reset line count ESC 6 or X 1B36 Disable line count ESC 8 nor X 1B38 n Hold printing until buffer is ESC 7 or X 1B37 released Page Mode Printing Commands Select page mode ESC L or
144. e during the setup operation AE will remain intact until the printer is reset or re initialized Once tabs are setup all that is required is to send a tab character X 09 to move to the next tab position It is still recommended that the Fix Font Matrix be used if alignment of the individual characters in a field is important for example to align the decimal points of prices The following Set Tab Positions command will define tab positions for 3 columns item description quantity and price The command assumes that the font width is approximately 10 dots This procedure assumes that proportional characters have been downloaded and selected for printing and that the item description will be left aligned X1B 44 01 90 01 D6 00 00 The following sequence should be used for each item line The printer output would resemble the following Candy Bar 03 1 00 Fountain Soda 10 11 10 1 Print the item description For the first item this is the ASCII data Candy Bar 2 Issue the Tab command The command syntax is X 09 3 Issue the Fix Font Matrix command with n dot width of the widest number used The command syntax is X 1B 3A xx Note Finding the optimum value of xx for this command will vary depending on the proportional character set being used and may require some experimentation Print the quantity For the first item this is the ASCII data 03 Issue the Tab command The command syntax is X 09 Print the price For the fir
145. e data buffer is empty See the description of bit 6 in Status byte 2 on page 185 Error Conditions Flash EPROM load error Verify the sector was erased before downloading the messages Memory sector is full Download user defined characters ElA 232 Syntax ESC amp s n m data or X 1B26 s n m data where The character set being defined 1 User defined thermal code page 1 2 User defined thermal code page 2 3 User defined thermal code page 3 4 User defined thermal code page 4 5 User defined impact code page 1 6 User defined impact code page 2 The beginning ASCII address of the characters being defined The ending ASCII address of the characters being defined data The slice data for the defined characters Note the number of bytes 118 SureMark Printers User s Guide is determined by which code page is being defined and the character matrix of that code page Updated April 2 2009 Purpose To define a matrix pattern for user definable code pages stored in flash EPROM Remarks Thermal code page After characters are downloaded to the printer they remain valid until you redefine them This is true even if power to the printer is removed Before the characters are defined the sector of the flash EPROM which stores this data must be erased See Erase flash EPROM sector on page 123 Also the character matrix for the code page must have already been defined See Table 17 on
146. e printing direction specified by the Select printing direction command If printing direction is bottom to top or top to bottom this command adjusts the printing position in the horizontal direction e lf the value of y is outside the specified printable area this command is ignored Set relative vertical position ElA 232 Syntax GS y or X 1D 5C y where y is the two byte vertical printing position in dots Remarks e Applies to page mode only e Moves the printing position the specified number of dots from the current print position in the direction perpendicular to the printing direction specified by the Select printing direction position command X 1B 54 If the print direction is bottom to top or top to bottom this command adjusts the printing position in the horizontal direction e If the value of y is outside the specified printable area defined by the Select printable area command this command is ignored e Ify is a negative value the current print position will move in the opposite direction Set left margin position standard mode set absolute print position page mode ElA 232 Syntax ESC n1 n2 or X 1B 24 n1 n2 where e n7isthe high order byte of the dot offset from the beginning of the print line e n2is the low order byte of the dot offset from the beginning of the print line Default AT 0 N2 0 Remarks e In the thermal station 1 mm 8 dots e In the impact station 1 inch 150 half do
147. eMark printers or Paper loading on page 71 for single station SureMark printers Installation is now complete Go to Chapter 5 Testing and problem analysis orinters or Chapter 7 Testing and problem for thermal impact analysis Models TF6 and TM6 on page 75 for single station printers and run the offline tests Using the wall mounting feature Because of their light weight and small footprint the single station SureMark printers can be mounted on a wall This is a useful feature when counter space is limited Note To correctly function in a wall mount a SureMark printer must have paper roll pivots To use the printer with the wall mounting feature 1 Position the mounting bracket on a wall that has no dangerous objects such as electrical wires or pipes hidden beneath the wall surface Note Position the bracket so that the installed printer will not extend more than 10 cm 4 in into a walk hall corridor passageway or aisle Attach the bracket securely to the wall with four 6 mm 0 25 in screws The screws are not provided You should use fasteners that are suitable for the type of wall construction such that the bracket is securely attached to the wall For walls that are constructed of gypsum wallboard on wood or metal studs use four good quality medium capacity or high capacity hollow wall anchors Route the communication cable up the wall surface or through the bracket
148. ections also make the following selections refer to the communications mode selections switches located on the bottom rear of the SureMark printer to determine the following selections e Communications port COM1 COM2 COM3 COM4 e Baud rate 9600 or 19 200 bps e Control Flow DTR DSR or XON XOFF Press Enter OK to proceed Press F10 Menu Select O Operations Select A Advanced Options Select U Update Firmware Press Enter twice to select the desired firmware image file usually only the latest firmware image file is available for selection i Press Enter YES again to commit to firmware update The Information screen will display the update percent completed oo N sa 79 20 ome Note The SureMark flash update will take several minutes Do not power off the host system or the SureMark printer after the update has started 6 After the firmware update is complete the SureMark printer will be reset a Press Enter OK to confirm b Press Alt X Exit c Press Enter to exit 7 Remove the diskette from drive A 8 Press Ctrl Alt Del to reboot the system 38 SureMark Printers User s Guide Updated April 2 2009 Using POSS for Windows to update SureMark printer firmware RS 485 and USB only Windows users with SureMark printers can use the POSS for Windows 4610 Printer Firmware Update program AIPFLD46 EXE to update SureMark firmware For additional information refer to the POSS
149. ed April 2 2009 TL1 TL2 TLS TL4 TES TL6 CURRENT ADJUSTMENT VALUES TL7 T8 H 5 Character alignment TL5 Top line front insert BL3 Bottom line top insert TL9 Measure from the top edge of this paper to the top of each print line Press the key 1 9 that corresponds to the print line that is closest to 5MM NS A a O E O e TO CHARACTER ALIGNMENT PROCEDURE H 1 H 1 H 2 H 2 H 3 H 3 H 4 H 4 H 5 H 5 H 6 H 6 H 7 H T H 8 H 8 H 9 H 9 Press the key 1 9 that corresponds to the pair of H s that appear to be most aligned 5 selected line Figure 16 Adjustment and alignment printouts 7 Follow the instructions that are printed on the printer or displayed on the screen 8 Press S1 Esc on the Enhanced A N Keyboard to return to the previous menu 36 SureMark Printers Users Guide Updated April 2 2009 4610 fonts and logos utilities There are utilities available on the Retail Store Solutions Web site Depending on your model you may either use the utility diskette or use the IBM Diagnostics for POS Systems and Peripherals package The utility program allows you to perform the following functions e Update printer firmware e Configure the printer model e Create edit and download user defined character fonts logo images and messages e Download proportional fonts not supported for Models TI1 and T12 e Convert fonts and logo files from impact to thermal Utility disk
150. ed characters 135 set or cancel underline mode 131 set print station 134 set print station parameters 136 set relative position 139 set sheet eject length 138 setup 129 status bytes 184 186 status request 112 status summary 184 system 111 tab to next tab stop 160 thermal code page 119 unidirectional printing set or cancel 133 verify previous commands completed 111 Updated April 2 2009 ElA 232 communication mode selections 28 30 EIA 232 pin assignments 91 electronic emissions notices 205 Australia and New Zealand 206 China 207 European Union 205 FCC USA 205 Germany 206 Industry Canada 206 Japan 207 Korea 207 Taiwan 208 electronic journal data upload during emulation 187 electrostatic discharge ESD 208 emphasized printing command set or cancel 132 emptying printer buffer 41 emulate Epson single station printer commands with limited support 195 connectivity differences 196 enabling 43 fully supported commands 193 limitations 43 overview 43 unsupported commands 196 emulate Model 3 or 4 printer limitations 41 overview 41 upload electronic journal data 187 emulation Epson 193 enable feed buttons 143 enable the beeper 143 enable upside down printing 144 end of life disposal 209 Epson emulation 193 equipment disposal 209 erase flash EPROM sector command 123 error recovery command set 140 exercise program 111 expendable supplies 83 extended address command 112 E features all models 6 ferrite requi
151. ed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering the subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte character set DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to IBM World Trade Asia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IM
152. eight including descenders 1 25 mm x 2 25 mm excluding descenders e Font B is 12 dots wide x 24 dots high with the last 2 dot row used for descenders 1 5 mm x 3 0 mm character height including descenders 1 5 mm x 2 75 mm excluding descenders 98 SureMark Printers User s Guide Updated April 2 2009 e Font C is 8 dots wide x 16 dots high with the last 2 dot row used for descenders 1 0 mm x 2 0 mm character height including descenders 1 0 mm x 1 75 mm excluding descenders e Font C starting with level 38 micro code is 8 dots wide and 20 dots high with the last 2 dot row used for descenders 1 0 mm x 2 5 mm character height including descenders 1 0 mm x 2 25 mm excluding descenders The number of characters printed per inch depends on the character size the intercharacter spacing and the chosen font For example e 17 cpi 10 dot wide character 2 dot space font A 48 characters per line e 15 cpi 10 dot wide character 3 dot space font A gt 44 characters per line e 12 cpi 12 dot wide character 5 dot space font B 34 characters per line e 20 cpi 8 dot wide character 2 dot space font C 57 characters per line You can choose the character size of four user defined character sets code pages or two proportional fonts The parameter ranges for user defined character sets are e 8 lt dot width lt 16 e 16 lt dot height lt 32 must be a multiple of 2 The parameter ranges for charac
153. el for a random sample of machines LpAm The mean value of the A weighted sound pressure levels at the operator position if any for a random sample of machines lt LpA gt m The mean value of the A weighted sound pressure levels at the one meter bystander positions for a random sample of machines N A Indicates not applicable All measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 SureMark Printers User s Guide Updated April 2 2009 Memory units Random access memory RAM is used for storing the image data for the thermal print head and program code It is also used for storing incoming data from the communication port Flash memory is used for many purposes including e Character set storage 80 KB e Personalized message storage 8 KB e Logo or APA message storage 64 KB e Flash memory data storage 104 KB on standard printers 1 9 MB on printers with the 2 MB memory option 8 MB on printers with the 8 MB memory option e Program code and resident character sets 256 KB except Models TI8 and T19 e For Models T18 and TI9 1 25 MB is available for all uses Personalized messages are those messages that are printed on each receipt in a POS environment Storing these messages in the flash memory greatly reduces the data transmission time to the printer and the processing time of that data by the microprocessor This is also true of graphics or APA messages which require
154. ep Insert the target paper into the document insert station as you would insert a check The folded edge should be up or inserted first and the right edge should be against the right side of the paper path Press the DI button to automatically advance the paper to the ready position Enter offline mode by doing the following a Open the CR cover and the DI cover b Press and hold both buttons until the LED flashes rapidly c Close the DI cover d Close the CR cover Follow the directions that are printed in the CR station to perform the calibration Remove the target paper when complete Power the printer OFF and then ON for the changes to take effect 60 SureMark Printers Users Guide Updated April 2 2009 Chapter 5 Testing and problem analysis A DANGER To avoid a shock hazard do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm A DANGER To avoid shock hazard e The power cord must be connected to a properly wired and earthed receptacle e Any equipment to which this product will be attached must also be connected to properly wired receptacles Note For translations of these safety notices see IBM Safety Information Read This First GA27 4004 Testing the printer When you power ON the SureMark printer it runs a power on self test POST If the POST finds no errors the printer is rea
155. er Hold printing until buffer is released ESC 7 or X 1B37 Impact code page MCT commands MICR read ESC or X 1B49 Microcode tolerance MCT ESC Mn h lor X 1B4D n h information loading Microcode tolerance MCT ESC S nor X 1B53 n information request Paper cut DI eject ESC i or ESC m or X 1B69 or X 1B 6D Predefine messages GS message data GS or X 1D3A message data 1D3A Print and feed paper n lines ESC d nor X 1B64 n Print and feed paper in reverse ESC K n X 1B4B n using minimum units Print and feed paper using ESC J nor X 1B4A n minimum units Print and form feed and cut the FF or X 0C paper Print and line feed LF or X 0A Print and line feed CR or X 0D Print bar code GS k n NUL or X 1D6B n data 00 t 108 SureMark Printers User s Guide Updated April 2 2009 Table 15 EIA 232 commands in alphabetical order continued gr Q D g1 iii o amp wji O gt Ex E Print PDF417 bar code using binary GS U datalength data or X 1D 55 datalength data 00 mode Print predefined graphics logo GS m logo or X 1D2F m logo command Print predefined messages GS messages or X 1D5E message Print scanned image X 1B 30 n1 x y dx dy s1 s2 n2 Proportional font ESC amp s n m data or X 1B 26 s n m data Real time requests DLE ENQ mor X 1005n i al O bh ld NIT PDO O O1 dai jojo O Description Release print buffer Cancel pri
156. er is required A leading zero will be added to the data for ITF bar codes if the data received has an odd number of bytes If a bar code width is greater than the paper width the right of the bar code is truncated making the bar code unreadable Bar codes will always be printed in black regardless of color printing settings Updated April 2 2009 Table 21 Code 128 character set Appendix D ElA 232 programming information 149 MUL SOH STX ETX EOT ENO ACK Table 21 Code 128 character set continued Updated April 2 2009 O oema nx Seta ses sac e 2 a a 8 150 SureMark Printers User s Guide Updated April 2 2009 Table 21 Code 128 character set continued Appendix D ElA 232 programming information 151 Updated April 2 2009 Print bar code examples Table 22 Print bar code examples Pata UPC A Xx 1D 68 X 00 X 30 33 31 33 32 33 31 32 30 37 38 UPC E X 1D 68 X 01 X 34 39 30 36 39 30 00 JAN 13 EAN 130 X 1D 68 X 02 X 34 39 31 32 33 34 35 36 37 38 39 30 00 JAN8 EAN 8 X 1D 68 Xx 03 34 39 31 32 33 34 35 36 00 CODE 39 X1D 68 X 04 30 31 32 33 34 35 36 37 00 ITF X 1D 68 X 05 31 32 33 34 39 36 37 38 39 30 31 32 00 CODABAR X 1D 68 X 06 42 39 30 2E 2B 3A 2F 24 2D 43 00 CODE 128C X 1D 68 X 07 35 34 35 35 35 36 35 37 35 38 35 39 00 CODE 93 X 1D 68 X 08 31 32 33 34 35 36 00 Select horizontal size of bar code ElA 232 Syntax GS w nor X 1D77 n
157. erface When using the USB interface attach thermal impact SureMark printers to systems that are running one of these operating systems e 4690 OS V2R3 which includes JavaPOS 1 4 e Windows XP Professional e IBM Retail Environment for SUSE Linux e Novell Linux Point of Service e Windows 2000 Professional with POSS for Windows from POS Suite V1 1 or later OPOS and JavaPOS support from POS Suite V1 2 or later e Windows 98 Second Edition or Windows NT 4 0 with POSS for Windows OPOS and JavaPOS support from POS Suite V1 0 or later When using the USB interface attach single station SureMark printers to systems that are running one of these operating systems e Windows XP Professional Windows 2000 Professional Windows 98 Second Edition or Windows NT 4 0 with POSS for Windows from POS Suite V1 3 0 or later OPOS and JavaPOS support from POS Suite V1 3 1 or later Application requirements Customers must be at these application levels or higher when running the 4690 OS Application Name Product Maintenance Level Number IBM SUREPOS Application Client Server 5745 C44 N A Environment for 4690 OS IBM Chain Drug Sales Application 5669 212 9701 with PRPQ 5799 QYP IBM 4680 4690 General Sales Application 5696 546 9701 with APAR IR33229 and PRPQ 5799 QYN IBM 4680 4690 Supermarket Application 5696 536 9701 with APAR IR33228 plus PRPQ 5799 QYL StoreFlow see note 1 Release 1 4 Notes 1 Where available s
158. es no Table 18 Fonts for Models TI3 Tl4 TG3 TG4 TG8 TG9 TI8 TI9 TF6 and TM6 User Defined Thermal User Defined Impact Code Resident Resident Code Page Page Density Thermal Impact Code Page 1 Code Page 1 150 half dots Font A Font A per inch 1 Code Page 2 Code Page 1 120 half dots Font B Font B per inch ep Code Page 3 Code Page 2 150 half dots Font C Font A per inch Code Page 4 Code Page 2 120 half dots Reserved Font B per inch Appendix D ElA 232 programming information 129 Updated April 2 2009 Table 19 Fonts for Models TI1 and TI2 User Defined Thermal User Defined Impact Code Resident Resident Code Page Page Density Thermal Impact Code Page 1 Code Page 1 150 half dots Font A Font A per inch 1 Code Page 2 Code Page 1 120 half dots Font B Font B per inch 1 Code Page 3 Code Page 2 150 half dots Font A Font A per inch 1 1 Code Page 4 Code Page 2 120 half dots Font B Font B per inch Default n 00 Remarks e For thermal printing with resident character sets Font A 10 dots wide x 20 dots high or 1 25 mm x 2 5 mm Font B 12 dots wide x 24 dots high or 1 5 mm x 3 0 mm Font C 8 dots wide x 16 dots high or 1 0 mm x 2 0 mm Font C starting with level 38 micro code 8 dots wide x 20 dots high or 1 0 mm x 2 5 mm e For impact printing Font A dot density of 150 half dots per inch resident characters 1 2 mm x 2 5 mm Font B dot density of 120 half dots per inch r
159. es not support the mode where the message user defined message is printed when the paper advance button is pressed 1D 77 n Set bar code width The maximum width is 4 dots on the SureMark Widths of 5 and 6 will be forced to 4 dots 1C 67 31 mal a2 Write to user NV memory If received during user defined message a3 a4 definition this command will be embedded in the NV memory Epson will stop the definition and store the data in NV memory The user is required to erase the NV memory before the address can be overwritten 1C 71 n xL xH yL Define NV bit image The width is limited to 576 dots wide yH and 255 rows high Appendix G Emulation support for Epson single station printer 195 Updated April 2 2009 Commands not supported in emulation mode In Epson emulation mode the SureMark printer supports all Epson commands except the page mode commands and smoothing Table 30 lists the commands that are not supported Table 30 Commands not supported in Epson emulation mode 1D 24 nL nH GS nL nH Set absolute vertical print position in page mode 1D 5C nL nH GS nL nH Set relative vertical print position in page mode 1D 62 n Turn smoothing mode on or off 1B 57 xLxH yLyH ESC W xL xH yL yH Set printing area in page mode Connectivity differences The connectivity differences between an Epson single station printer and the SureMark printers are e The Epson printer offers a parallel interface that the Sure
160. es the journal station is out Chapter 3 SureMark installation service and utility software 41 Updated April 2 2009 of paper You can empty the printer buffer by printing out the data that is stored in the flash memory The data prints on the customer receipt station The data in the buffer is erased only after the last line of data is printed Note If the SureMark has the 2 MB option installed up to three rolls of paper might be needed to print all the electronic journal data You can upload an electronic journal while in Model 4 emulation mode See Appendix E Uploading electronic journal data on page 187 for detailed information Printing buffer data on thermal impact printers To print the buffer data from the beginning 1 Press and hold both buttons When the printer ready indicator begins blinking release both buttons 2 Press and release both buttons again Notes 1 If the SureMark printer encounters an error for example the paper runs out or the cover is opened while printing the data the data remains intact 2 To stop printing the data open and close the ribbon cover When you are ready to print the data use the procedure above to restart printing from the beginning 3 To stop printing and restart at the current position open and close the paper cover Printing immediately restarts Printing buffer data on single station printers To print the buffer data from the beginning 1 Open the top
161. esident characters 1 5 mm x 2 5 mm Emphasized printing enable and disable and font A or font B selection must be at the beginning of a print line to be recognized User defined characters greater than 9 dots high can not be printed double high in landscape mode or in the portrait mode of Models Tl1 and T12 Double high and emphasized characters are not valid in landscape mode e Invert can not be used with overline or underline See Character fonts on page 98 Download user defined characters Set print station on page 134 and Select user defined or resident character sets on page 134 for related information Example Print mode set to font B emphasized and underlined enabled n 89 hex Set or cancel double wide mode ElA 232 Syntax ESC W nor X 1B 57 n where n 00 Cancel double wide mode n 01 Set double wide mode 130 SureMark Printers User s Guide Updated April 2 2009 Default n 00 Set or cancel double high mode ElA 232 Syntax ESC h nor X 1B 68 n where n 00 Cancel double high mode n 01 Set double high mode Default n 00 Purpose For better print quality with double high characters in the document station Remarks See Set or cancel unidirectional printing on page 133 Set or cancel underline mode ElA 232 Syntax ESC nor X 1B 2D n where n 00 Cancel underline mode n 01 Set underline mode Default n 00 Remarks This is valid
162. essentially negates the proportional characteristic of the font while still allowing the user to utilize the custom font The following sequence assumes proportional characters have been downloaded and selected for printing The following sequence should be used for each item line The printer output would resemble the following Candy Bar 45 Fountain Soda 1 11 1 Print the item description For the first item this is the ASCII data Candy Bar 2 Issue the Set Alignment command with n 4 Right Align Column The command syntax is X 1B 61 04 3 Issue the Fix Font Matrix command with n dot width of the widest number used The command syntax is X 1B 3A xx Note Finding the optimum value of xx for this command will vary depending on the proportional character set being used and may require some experimentation 4 Print the item price For the first item this is the ASCII data 45 5 Issue the Fix Font Matrix command with n 0 which disables the fixed font matrix The command syntax is X 1B 3A 00 6 Issue the Print and Line Feed command Use the command syntax X DA or X 0D 190 SureMark Printers User s Guide Updated April 2 2009 Layout using set tab position There are situations where the customer might not want the price right aligned or requires an additional column for example a column for quantity In such a case using tabs is the best method to quarantee alignment Tab positions that you defin
163. ette This utility is for both ElA 232 and RS 485 operation You can download the utilit from the Retail Store Solutions Web site See Resources on the Internet on page for more information From the same Web site you can also download the following sample files for use with the utility program e User defined characters file e Message file e Logo file IBM Diagnostics for POS Systems and Peripherals package all models except Tl1 and TI2 This utility is for EIA 232 RS 485 and USB operation Refer to the README file in this package for details on how to run these utilities Proportional font conversion utility As part of its support for proportional fonts IBM provides three TrueType fonts and a utility that you can use to convert the fonts to files that the SureMark printer can use The application and instructions for downloading the converted fonts are available from the Retail Store Solutions Web site See Resources on the Internet on page 44 for more information Note You might have TrueType fonts other than those supplied by IBM on your system Before using the conversion utility to convert and download any non IBM fonts for use by the SureMark printer you must confirm that you have received authorization from the owner of the fonts to convert and download the fonts Firmware update The SureMark printer has the capability to receive SureMark firmware updates from the host system unit to which it is a
164. f flow is based on successful approval Back of the check is franked Flip and scan the back of the check Select landscape print station flip and scan 1B 63 30 08 1B 35 1B 3E 02 An image of the check back is read and stored The face of the check is printed Flip and scan the front of the check 1B 35 1B 3E 03 An image of the check face is read and stored Flip the check 1B 35 Print the face of check with void and eject VOIDx 0c Assume that the customer fills out the check 1 a 3 Print scanned image Customer fills out and signs the check and gives it to the cashier Cashier is prompted to insert the check to be imaged Check is inserted face down Check is scanned and MICR is read with the option 1B 3E 03 Transaction information MICR amount and so on is sent to the host for approval The remaining flow is based on successful approval Image of the check face is read and stored Check is franked Flip and scan the back of the check Select landscape print station flip and scan 1B 63 30 08 1B 35 1B 3E 02 Image of the check back is read and stored Check is printed on the face of the check with void and ejected VOIDx 0c ElA 232 syntax X 1B 30 n1 x y dx dy s1 s2 n2 where n1 Xx y dx s1 s2 n2 168 SureMark Printers User s Guide 2 bytes reserved X 00 00 2 bytes each top left corner of area to be printed dy 2 bytes each offset in the x and y directio
165. fined values defined in xO yO dx0 dx1 The new image will be stored in RAM location O Though the command does not technically store the image into flash upon compressing the partial image check Bit 7 of Status byte 3 will be set to true to comply with the existing Store Scanned Image commands The printer attempts to determine the width and height of the document and returns the value when the document is scanned If the value of xn plus dxn is greater than the total width scanned by the printer the printer uses the data detected up to the maximum scan width If the value of yn plus dyn is greater than the length of the document the printer uses blank white data to fill the area to the lesser of the yn dyn value or maximum document length allowed If yn or xn is greater than the maximum allowed the command is rejected If x7 and y2 extend the printer area beyond the boundaries of the image the values are truncated to the image boundary Status byte 3 is set e When the image to be stored is larger than the remaining unused memory for the image boundary e Ifan error occurs during the flash write hardware error Example 1 Method 0 X 1B 41 00 00 19 00 32 01 13 02 26 30 33 2F 30 34 2F 30 32 20 30 30 31 2E 33 34 00 Appendix D ElA 232 programming information 171 Updated April 2 2009 An image 2 75 in by 5 5 in that begins 0 25 in from the left side and 0 5 in from the top of the document is stored with the tag d
166. for Models Tl8 and TI9 n1 One eighth the number of dots in the horizontal direction width 8 x n1 range 1 to 72 for a thermal logo range 1 to 59 for an impact logo n2 One eighth the number of dots in the vertical direction height 8 x n2 range 1 to 255 for a thermal logo range 1 to 5 for an impact logo data The data to form the graphics image The number of data bytes for the image is n1 x n2 x 8 Purpose To store all points addressable print messages Appendix D ElA 232 programming information 115 Updated April 2 2009 Remarks These messages can be positioned on the page using the commands for setting positions Decimal values are shown but all parameter values logo number n1 n2 must be hex values when sent to the printer The dot density of these messages is specified when the message is printed See Print predefined graphics logo command on page 159 The total number of data bytes defined for all up to 40 defined graphics messages must be less than 65 376 in all models except TI8 and TI9 in which the value is user defineable If the parameters logo n1 or n2 are out of range the command is discarded and its remaining data is processed as print data This command should be sent only when the data buffer is empty See the description of bit 6 in Status byte 2 on page 185 Images for the thermal logo commands will be defined by one dot high rows horizontal slices and the
167. g a SureMark printer surface Open any shipping containers of additional options and accessories to install with the SureMark printer Carefully remove any remaining packing material and packing tape This section describes SureMark printer installation Installing for EIA 232 RS 485 communication Power the system off and disconnect the ElA 232 power supply Locate the rear cable connectors If you are using the ElA 232 communication port a For all models except T18 TG8 TI9 TG9 check the settings on the ElA 232 mode switch which is near the rear cable connections See Figure 5 for thermal impact printers See Figure 6 on page 19 and on page 19 for single station printers 1 2 3 Notes If the EIA 232 communication cable has only 3 wires or if the system output is 3 pins 2 signals and a ground you must use XON XOFF 1 2 Models TI8 TG8 TI9 TG9 do not have a mode switch for ElA 232 settings See EIA 232 communication mode selections Models T18 TI9 TG8 TG9 on page 30 b Connect the power supply to the printer EIA 232 Cash Power Supply EIA 232 RS 485 Port Mode Drawer Port EIA 232 Port Switch Port Only some models Figure 5 Cable conne
168. g fillers for ElA 232 RS 485 printers Copyright IBM Corp 1997 2006 Xi Xill XV XV XV XVI XVI XVI XVI XVii XVii XVii XVii XVii XVii XVii xviii xviii xviii xviii XIX XX Updated April 2 2009 Installing fillers for USB printers 26 ElA 232 communication mode selections all models except TI TI9 TGs TG9 28 Baud rate selection E oo ElA 232 communications protocol selection a i a 4 20 ElA 232 communication mode selections a TI8 Tl9 TGs Tas sm amp amp 30 Baud rate selection l re a 0 ElA 232 communications protocol selection A USB communication mode 81 USB selection we ee ee ee ew OT Chapter 3 SureMark installation service and utility software 33 Software adjustments Models TI1 Tl2 TIS TI4 TI8 TI9 TGI TG4 TG8 and TG l o 34 Offline configurations for Models T18 TIO TG8 TG9 m 34 Using the IBM Diagnostics for the POS Systems and Peripherals all models except Models Tl1 and Tl2 o 84 Using the reference service diskettes Models T11 and T12 Loa soo 4610 fonts and logos utilities a aa a 7 Utility diskette a Ti IBM Diagnostics for POS Systems and Peripherals package all models except TI1 andTl2 2 2 2 2 87 Proportional font conversion utility 87 Firmware update 2 ee 2
169. ge width Appendix D EIA 232 programming information 155 Updated April 2 2009 Print character commands These commands should be sent after ASCII data is sent to the printer and is being held in the print buffer Any of these commands will increment the line count by 1 See Status byte 6 on page 186 and Reset line count on page 176 Print and line feed ElA 232 Syntax LF or X OA Purpose Prints data in the print buffer and feeds the paper by a preset amount Print and line feed ElA 232 Syntax CR or X 0D Purpose Prints data in the print buffer and feeds the paper by a preset amount Remarks There is an MCT to enable or disable this command The default is to disable or ignore the CR command Print form feed and cut the paper FF ElA 232 Syntax FF or X 0C Purpose Prints data in the print buffer and feeds the paper in the customer receipt station or document insert station by a preset amount until the document exits the feed rollers If a cutter is available at the station CR station only it cuts the paper Print and feed paper n lines ElA 232 Syntax ESC d nor X 1B64 n where n Specifies the number of line feeds Purpose Prints data in the print buffer and feeds the paper by the amount specified in this command Print and feed paper using minimum units ElA 232 Syntax ESC J nor X 1B4A n where n Specifies the line feed steps In the receipt station 1 in 204 steps
170. ght Front 153 4 mm 6 0 in Rear 199 5 mm 7 9 in Weight 4 9 kg 10 8 Ib without paper Figure 3 SureMark printer dimensions Models T18 TI9 TG8 TG9 Chapter 1 Introduction 11 Updated April 2 2009 Models TF6 and TM6 Width 145 mm 5 7 in Depth 177 mm 7 0 in Height Front 95 mm 3 7 in Rear 121 mm 4 8 in Weight 1 4 kg 3 0 lb without paper Figure 4 SureMark printer dimensions Models TF6 and TM6 Power requirements SureMark printers do not contain a power supply When the printer is operating in ElA 232 mode an external power supply must be attached to connector J2 of the interface card of the printer This connector is located under the printer and is accessible without removing the printer covers See Figure 5 on page 18 for thermal impact SureMark printers and Figure 6 on page 19 for single station SureMark printers Connector J2 has the following pin functions Table 2 J2 connector pin assignments 24 V dc Not Connected Ground When the SureMark is operating in RS 485 mode power is supplied to the printer from the IBM POS system The system supplies 38V dc and 5V dc to the printer When the SureMark has the USB feature installed and is using the powered USB cable with a SurePOS 700 Series system 24 V is supplied from the system unit 12 SureMark Printers User s Guide Updated April 2 2009 When the SureMark has the USB feature installed and is using a 4 wire cable w
171. gure 48 Code Page 863 97 Appendix C Technical information Updated April 2 2009 Code page 865 Hex 1st o 2 2 e 6 8 eee 0 O P p CI El ai ili A Qlalqi tie i 7 2 BiR b r A 3 3 ICS C S 4 4 D T d t a O 5 5 E U e uj a ol 6 amp 6 F V f V a z 1 7 G W g w cju 8 8 H X h X y L 9 9 Y yi O i A JiZz jizl e u AL DEn l K k T OI lt L 1 D M m 3 1 9 i E gt N A n m H F 7 1 JOJ O a Figure 49 Code Page 865 Character fonts This section describes font capabilities For more information about font related commands see Download user defined characters on page 11 Set print station on page 134 Set print mode on page 129 Set code page on page 135 Set intercharacter spacing on page 135 Select user defined or resident character sets on page 134 Thermal printing font There are three font sizes for the resident character set on Models TI3 T14 T18 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 only fonts A and B are available for Models Tl1 and T12 e Font A is 10 dots wide x 20 dots high with the last 2 dot row used for descenders 1 25 mm x 2 5 mm character h
172. h SureMark depends on the model number and which memory option if any is installed Use flash storage on page 162 to determine the valid address range for your printer Appendix D EIA 232 programming information 161 Updated April 2 2009 Retrieve size of user flash storage ElA 232 Syntax ESC 4 x 08 FF FF FF or X 1B 34 08 FF FF FF Purpose Retrieve the size of the user flash storage in the printer Remarks The size of the user flash storage will be returned in 8 bytes after the printer status bytes The data will be in the form of ASCII decimal data Retrieve printer usage statistics ElA 232 Syntax X 1B 51 xx where XX The hex value of the requested statistic See Table 24 Purpose To send printer usage statistics from the printer to the host Remarks e The usage statistics are sent over the serial line in status bytes 9 and 10 See Table 24 for the values of parameter xx Use this procedure to retrieve printer usage statistics from the printer 1 Reset the printer This is an optional step It ensures that the most recent counts will be retrieved ElA 232 Syntax X 10 05 40 2 Perform the Retrieve Printer Usage Statistics command 3 Multiply the returned value by the factor given in Table 24 to get the actual printer statistic Table 24 Retrievable usage data Usage Data Being Tracked Runtime monitoring for image brightness Runtime monitoring for image contrast see Note 3 Runtime moni
173. h causes missing lines or partial lines of print Use the customer receipt feed button to advance the receipt and all lines will print 54 SureMark Printers User s Guide Updated April 2 2009 Clearing jams in the check flipper area This procedure is for the SureMark printer Models Tl2 Tl4 TI8 and TI9 MICR Reader and Check Flipper features only If a check jams in the Check Flipper mechanism Lift up the left front corner of the lower document insert cover and pull the cover from the printer See Figure 30 1 Figure 30 Removing the lower document insert cover 2 The action you take in this step depends on whether the document is visible and can be removed e f you can remove the document a Remove the document b Replace the lower document insert cover c You are finished with this procedure e f you can not remove the document continue with step 3 Lift up the tab on the left side of the check flipper cartridge and remove the assembly from the printer See Figure 31 on page 56 Note For printers with a powered flipper Models TI8 TI9 TG8 TGQ the cartridge is attached to the printer with an electrical cable and can not be removed Simply raise the front edge of the cartridge to remove a jammed document underneath Chapter 4 Operation 55 Updated April 2 2009 Figure 31 Removing the check flipper cartridge except Models TI8 TI9 4 5 Reach inside the document insert statio
174. handling portrait mode commands 181 document insert forms 82 document length setting 133 document scanner calibration 60 double high mode command set or cancel 131 double wide mode command set or cancel 130 download graphics logo commands 115 download user defined characters command 118 DTR and DSR control description 29 30 selection 28 E EC request command 175 edition notice ii ElA 232 commands 101 1 6 in line spacing select 136 1 8 in line spacing select 136 align positions 139 asynchronous 175 bar code commands 147 enable PDF417 truncation 155 print bar code 147 print font select HRI 153 print PDF417 bar code 153 print position select HRI 152 select aspect ratio PDF417 bar code 155 select PDF417 ECC level 154 set bar code height 152 set bar code horizontal size 152 batch printing 176 cash drawer drive pulse 161 character for reprinted line select 142 check processing 164 data buffer management 176 define document wait time 141 disable line count 176 document handling 181 document scanner 166 download graphics logo 115 download user defined characters 118 EC request 175 EIA 232 parameters 91 emphasized printing set or cancel 132 enable disable the beeper 143 enable disable upside down printing 144 erase flash EPROM sector 123 exercise program 111 extended address command 112 feed buttons 143 feed minimum units 156 feed n lines 156 fix font matrix 146 flash storage write 123 flip check 166 form feed
175. he bytes are filled with X 0 see Figure 50 Note lf wb were set to 03 then the total number of data bytes would be 98 3x32 2 0000111100000000 OFOO 1 0001111110000000 1F80 2 0011111111000000 3FCO 3 0111000011100000 70EO 4 0110000001100000 6060 5 1100000000110000 C030 6 1100000000110000 C030 7 1100000000110000 C030 8 1100000000110000 C030 9 1100000000110000 C030 10 1100000000110000 C030 11 1100000000110000 C030 12 1111111111110000 FFFO 13 1111111111110000 FFFO 14 1100000000110000 C030 15 1100000000110000 C030 16 1100000000110000 C030 17 1100000000110000 C030 18 1100000000110000 C030 19 1100000000110000 C030 20 1100000000110000 C030 21 1100000000110000 C030 22 0000000000000000 0000 23 0000000000000000 0000 24 0000000000000000 0000 25 0000000000000000 0000 26 0000000000000000 0000 27 0000000000000000 0000 28 0000000000000000 0000 29 0000000000000000 0000 30 0000000000000000 0000 31 0000000000000000 0000 32 Figure 50 Proportional font example Impact code page You define the character matrix for each code page with MCT 4 for impact code page 1 and MCT 5 for impact code page 2 See Table 17 on page 125 If the matrix defines the characters as 9 dots high or less a print line will be printed in one pass of the print head When the matrix is defined as greater than 9 dots high it takes two passes of the print head per print line Landscape printing is limited to characters with a height of
176. hich contains a perchlorate substance Flat panel displays The fluorescent lamp in the liquid crystal display contains mercury Dispose of it as required by local ordinances and regulations Monitors and workstations Trademarks Connecticut Please see the web site of the Department of Environmental Protection at http www ct gov dep for information about recycling covered electronic devices in the State of Connecticut or telephone the Connecticut Department of Environmental Protection at 1 860 424 3000 Oregon For information regarding recycling covered electronic devices in the state of Oregon go to the Oregon Department of Environmental Quality site at http www deq state or us lq electronics htm Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Web site at https fortress wa gov ecy recycle or telephone the Washington Department of Ecology at 1 800Recycle The following are trademarks of International Business Machines Corporation in the United States or other countries or both AnyPlace Kiosk tm AnyPlace POS Hub tm DB2 DB2 Universal Database IBM and the IBM logo PS 2 SureMark SurePoint SurePOS Wake on LAN WebSphere Microsoft Windows Windows NT and the Windows logo are trademarks of Microsoft Corporation in the United States other countries or both Celeron and Intel are trademarks of Intel corporation in the United
177. hich the error occurred If the printer is unable to reset the print head operator intervention is needed An error will be sent back to the system and the LED will blink Define document wait time ElA 232 Syntax where ESC f x y or X 1B66 x y X Time the printer should wait from receiving a print line for the document station until the document is inserted If the document has not been detected by the time the wait time ends a document error is sent to the system The system continues to wait for a document to be inserted Wait Time x 0 5 seconds y Delay from the time the document is detected until it is grabbed by the printer start of document printing e Side insertion closes the document throat e Front insertion pulls the document into the printer and feeds it to its top of form Delay y x 0 1 seconds Defaults x 02 y 03 Remarks If y O the printer does not grab the document The operator must use the document feed button to pull the document into the printer If x 0 the printer never sends error status if no print data is sent to the document station This value is stored in the EEPROM in the printer so that it is not lost when the printer is reset Status sent to system ElA 232 Syntax where ESC nor X 1B29 n n Selects the function Bit y Function Bit 0 Bit 1 LSB O Print Buffer Empty Full Yes No 1 Reserved Yes No 2 Front Document Sensor Change Yes No Appendix
178. ides of the full length of the document Models TF6 and TM6 Smaller models that contain only a thermal customer receipt station Because there is no document insert station these models do not support document printing Models TF6 and TM6 have an audible alarm a spill resistant design and an optional wall mount For Food Service customers Model TF6 covers match the IBM SurePOS 500 Series systems For Retail customers Model TM6 covers match the IBM 4694 systems if the ElA 232 RS 485 interface is ordered and the covers match the IBM SurePOS 700 Series systems if the USB interface is ordered Note Model TG3 is functionally equivalent to TI3 TG4 is functionally equivalent to T14 and so on Table 1 shows the warranty information for each printer model Table 1 Warranty information Machine type Description Warranty Warranty service upgrade 4610 T13 ElA 232 RS 485 USB Pearl white covers IOR 24x7 4610 Tl4 ElA 232 RS 485 USB Pearl white covers IOR 24x7 4610 TI5 E ElA 232 RS 485 USB Pearl white covers IOR 24x7 AP only 4610 TI8 ElA 232 RS 485 USB Pearl white covers IOR 24x7 4610 TI9 ElA 232 RS 485 USB Pearl white covers 1OR 24x7 4610 TM6 ElA 232 RS 485 USB Pearl white covers IOR 24x7 Chapter 1 Introduction 5 Updated April 2 2009 Table 1 Warranty information continued Machine type Description Warranty Warranty service upgrade 4610 TM7 ElA 232 RS 485 USB Pearl white covers l
179. impact SureMark printers View is from the bottom rear of the printer Chapter 2 Installation instructions 21 Updated April 2 2009 Power supply port Powered USB port Standard USB port Cash drawer connector Figure 10 USB ports for single station SureMark printers View is from the bottom rear of the printer 3 For oi printers route any power cord and cables as shown in Cash drawer cable M 41 Cash drawer cable Standard USB cable Powered USB cable Power cord b C im TU amp Figure 11 USB cable routing for single station SureMark printers 4 Connect the USB communication cable to the correct port 5 Connect any other signal cables for I O devices to the correct ports 22 SureMark Printers User s Guide Updated April 2 2009
180. in the customer receipt station only Set or cancel overline mode ElA 232 Syntax ESC x 5F nor X 1B 5F n where n 00 Cancel overline mode n 01 Set overline mode Default n 00 Remarks This is valid in the customer receipt station only Set or cancel invert mode ElA 232 Syntax ESC H nor X 1B 48 n where n 00 Cancel Invert Mode Appendix D EIA 232 programming information 131 Updated April 2 2009 n 01 Set Invert Mode Default n 00 Remarks This is valid in the customer receipt station only Set or cancel emphasized printing ElA 232 Syntax ESC G nor X 1B 47 n where n 00 Cancel Emphasized Mode n 01 Set Emphasized Mode Default n 00 Remarks This must be at the beginning of a print line in the document portrait station It is enabled for the entire line Select maximum print speed ElA 232 Syntax ESC nor X 1B 2F n where n 00 52 lines per second n 01 35 lines per second n 02 26 lines per second n 03 15 lines per second Default n 00 Remarks e In the cash receipt station the printing will slow down to the maximum selected speed This will increase the quality of the printing and lower the current draw from the power supply when printing high density images such as dark logos e This is the maximum speed being selected so the dot utilization algorithms can still slow the speed further when necessary e If MCT 11 hex 17 dec bit 11 has been set to a value of zero
181. includes e Sample source code in C that contains algorithms for parsing MICR data from a check e An exception data file that is used with the parsing code You can edit this file to add new check formats if necessary Refer to the README file in this download package for additional information Resources on the Internet The IBM Retail Store Solutions Web site at http www ibm com solutions retail store support contains publications for the SureMark printer The Web site also provides access to diskettes drivers and miscellaneous documentation such as README files and information about OEM papers that have been certified Select IBM SureMark Printer The displayed page contains links both to documentation and to diskettes and drivers that you can download for the SureMark printers 44 SureMark Printers User s Guide Updated April 2 2009 Part 2 Models TI1 TI2 TIS TI4 TI8 TI9 TG3 TG4 TG8 TG9 This part contains operational testing and problem determination information for the thermal impact SureMark printers Models TI1 Tl2 TIS TI4 TI8 TI9 TG3 TG4 TG8 TGQ All references to Model TI3 pertain to Model TG3 references to T14 pertain to Model TG4 and so on Copyright IBM Corp 1997 2006 45 Updated April 2 2009 46 SureMark Printers User s Guide Updated April 2 2009 Chapter 4 Operation Operating controls and indicators 47 Ribbon loading
182. ir 9x5 4610 DG9 Functionally equivalent to Model TG9 but Depot IOR 24x7 with Depot warranty repair 9x5 Note IOR 24x7 is IBM on site repair 24 hours times seven days per week 9x5 is nine hours per day for five days per week Features used with the SureMark printers All models support the following features e Integration Panel e 40 Character VFD or LCD Post Extension e Distributed Printer Cable RS 485 e Integrated Cable RS 485 6 SureMark Printers User s Guide Updated April 2 2009 e Short ElA 232 Communications Cable 2 m about 6 6 ft P N 40N4780 e Long ElA 232 Communications Cable 4 m about 13 1 ft P N 40N4781 e Power Supply ElA 232 and USB P N 40N5051 e Power Cords country specific e EIA 232 RS 485 Interface Card Models TI3 TI4 TI8 TI9 TGS TG4 TG8 TG9 TM6 and TF6 support the following features e USB Cable Powered 0 5 m about 1 6 ft P N 40N4715 e USB Cable Powered 3 8 m about 12 5 ft P N 40N4716 e USB Cable Standard 5 0 m about 16 4 ft P N 40N4767 e USB Interface Card Because a cash drawer can attach directly to the SureMark all models also support the following features e Compact Cash Drawer Vertical Till e Compact Cash Drawer Horizontal Till e Full size Cash Drawer Adjustable Till e Full size Cash Drawer Fixed Till Insert e Short Cash Drawer Cable P N 40N4778 e Long Cash Drawer Cable P N 40N4779 Comparison of the SureMark models The SureMark models can be divi
183. itations for Epson emulation 43 MICR data parser sample code PARE T12 T14 TI TI9 TG4 TG8 and TG9 only lt lt a o 44 Resources on the Internet E A This chapter describes how to make software adjustments using either the IBM Diagnostics for POS Systems and Peripherals POSS for Windows RS 485 and USB only or diskettes and other resources that are available from the Retail Store Solutions Web site See Resources on the Internet on page 44 for more information O Copyright IBM Corp 1997 2006 33 Updated April 2 2009 Software adjustments Models Tl1 TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 and TGQ When a printer main logic card is replaced the following software adjustments should be run Character alignment procedure see Figure 16 on page 36 Document insert front load print line adjustment see Figure 16 on page 36 Document landscape adjustment see Figure 16 on page 36 Store printer s serial number Update the firmware to the latest level Reset printer statistics Scanner calibration Models TI8 TI9 TG8 TGQ 4610 Model configuration If the configuration is not set correctly the printer may act unpredictably Notes 1 Cards for Tl1s and Tl2s are set up as Tl2s 2 Cards for Tx3s and Tx4s are set up as Tx4s 3 Cards for Tx8s and Tx9s are set up as Tx8s Depending on your SureMark model you can use the following to make software adjustments to the printer
184. ith a Type B connector an external power brick 24 V dc must be used Hardware requirements SureMark printers work with the following systems IBM 4614 SureOne POS terminal ElA 232 connection only e IBM 4683 systems RS 485 connection only e IBM 4693 systems e IBM 4694 systems e IBM 4695 systems EIA 232 connection only and with power supply e 7497 POS Attachment Adapter RPQ 8Q1238 in US RS 485 only e PC or other store controller with an ElA 232 or USB port e SurePOS 700 Series systems e SurePOS 500 Series systems e SurePOS 300 Series systems e IBM Self Checkout solution Software requirements Operating system requirements POSS drivers can be downloaded from the Retail Store Solutions Web site See Resources on the Internet on page 44 for more information If you use the RS 485 interface you must use POSS or 4690 OS drivers If you use the ElA 232 interface use the commands described in Appendix D ElA 232 programming information on page 101 EIA 232 interface When using the ElA 232 interface attach thermal impact SureMark printers to systems that are running one of these operating systems e Windows XP Professional e Novell Linux Point of Service NLPOS e IBM Retail Environment for SUSE Linux e Windows 2000 Professional with OPOS and JavaPOS support from POS Suite V1 2 or later e Windows 98 Second Edition or Windows NT 4 0 with OPOS and JavaPOS support from POS Suite V1 0 or late
185. l DTR DTR is an input to the printer It indicates to the printer that the system is ready to receive data A DTR signal becomes inactive when the system is not ready to receive data for example at power on reset or when its buffer is full XON XOFF control XON DC1 X 11 XOFF DCS X 13 During XON XOFF control the printer transmits an XON every 3 seconds after a power on reset POR completes to indicate the printer is ready to receive data When the first message is received the printer stops transmitting the XON signal The printer transmits an XOFF when the EIA 232 input buffer is 80 full after which it transmits one XON when the buffer is 20 full XON XOFF transparent mode operation This is the default mode See ATA TARO Atrea epale messages which include a byte count status bytes and optional extended status bytes or user data Transparent mode should always be used when selecting XON XOFF mode for Models Tl8 and TI9 XON and XOFF are transmitted independently and can occur at any point inside or outside of messages transmitted by the printer When a message includes optional user data the byte count bytes 1 and 2 can include X 10 X 11 or X13 When X 10 X11 or X 13 occur in transparent XON XOFF mode the byte count is bit exclusive ORed with X 21 and is prefixed by the DLE X 10 character to become Value in message Becomes X 10 X 1031 X 11 X 1030 X 13 X 1032 User data with X 10 X
186. l 2 2009 Appendix E Uploading electronic journal data Enable the upload of EJ data 2 187 Disable the upload of EJ data 0 187 Upload the EJ data 0 2 2 2 188 Request the size of the EJ space 2 2 188 Erase the EJ data in the printer 188 This section describes the procedure for uploading electronic journal EJ data while the SureMark printer is in Model 4 emulation mode Note Models T18 TI9 TG8 and TG9 do not support Model 4 emulation To put the SureMark into the mode for starting the EJ upload the SureMark must receive a print command with a unique message The message will include the line number where the upload should start Because the starting line number is specified if the printer is reset during the upload the application will not have to restart from the beginning The application can send a command to start at the last line that was sent When the EJ upload is enabled all MICR commands will be interpreted as EJ upload The commands that are related to uploading EJ data which are described in the sections that follow are Enable the upload Disable the upload Upload the data Request the size of the EJ space Erase the EJ in the printer Ap ae Enable the upload of EJ data Command Syntax X 010100010C EJ RQ n1 n2 where n1 The line number which is specified as
187. l be adjusted The range of valid values is 8 lt n lt 32 Use X 00 to disable this command and print proportional characters normally Default n 00 Purpose To fix the matrix of proportional fonts This command will be used mostly to align numbers and decimal points Remarks e This command is valid only on proportional user defined fonts e lf the character is larger than the width defined by this command then the right side of the character will be truncated e lf the character is smaller than the width defined by this command then the character will be centered in the space Print logo inline This command is not supported for Models Tl1 and T12 ElA 232 Syntax GS J d n1 n2 data or X 1D 4A d n1 n2 data where d Relative height of the character 0 Single high 1 Double high n1 MSB of the logo width n2 LSB of the logo width data The data to form the graphics image Purpose To print a small logo inline with characters Remarks e Thermal station only e Rotate characters must be disabled e nl and n2 indicate the number of dots of the bit image in the horizontal direction The number of dots is calculated as n1x256 n2 after first converting n1 and n2 to decimal e The logo is 24 dot rows high If printed in double high mode the logo will be 48 rows high e The number of data bytes to form the image is figured by n1x256 n2 1 8 1 x24 146 SureMark Printers User s Guide Updated April 2 20
188. l1 and T12 data For n 00 through n 08 the ASCII representation of the characters to be printed For n 09 the hexadecimal representation of the characters to be printed The first byte of data must be the byte count of the remaining data The trailing X 00 should not be included for this command Remarks 148 SureMark Printers User s Guide Valid at the beginning of a line only This command will increment status byte 6 Printing will not start until X 00 is received or the end of a data packet in RS 485 Data after any invalid character for a particular bar code will be discarded The printer will continue to wait for X 00 If X00 or an invalid character is received before the required number of data bytes zeros will be inserted following the data until the required number is reached for UPC A UPC E JAN13 and JAN8 Excess characters will be discarded A check digit will be generated if one is not supplied for UPC A JAN13 and JAN8 Check digits will be figured and added for Code 128C and Code 93 Models TI1 and Tl2 support only Code 128C n 07 They do not support codes 128A and 128B n 09 For UPC E the printer will expand the data generate a check digit and parse the data before generating the bar code 6 or 7 digits are executed If 7 digits are received and digit 1 is 0 the last 6 digits are used If digit 1 is not O digit 1 is used and the digit 7 is ignored For CODABAR a stop and start charact
189. l1 and Tl2 This command is only supported in the thermal station ElA 232 Syntax GS nor X 1D 21 n where n Defines the height and width of a character The four least significant bits LSBs specify the height and the four most significant bits MSBs specify the width of the character See Table 20 For example if n X 14 the scaled character will be twice the defined width and five times the defined height Table 20 Width and height for scalable fonts he he hex hex C a asin 2 xetined height 2 Sx detined heioht as detines nian os detines night 5 ox dened nian ex etned nian Default n 00 Purpose To select the size of a character Remarks e This command is valid only in the thermal print station e Bits 3 and 8 of n are ignored e The Set Print Mode command see Set print mode on page 129 can also select the character height double high and double wide The last command that is received is the effective command e Underline and overline is not supported when the height is scaled 8x except on the TI8 TI9 TG8 and TGQ e The bar for overline and underline is not magnified in thickness except on the T18 TI9 TG8 and TGQ Appendix D EIA 232 programming information 145 Updated April 2 2009 Fix font matrix This command is not supported for Models Tl1 and T12 ElA 232 Syntax ESC nor X 1B 3A n where n The character width to which all proportional characters wil
190. landscape mode is used without the check flipper the document should be inserted so that the right edge is at the top of the printer and the bottom edge is against the printer s right wall To position the printing in landscape mode to the correct position the system must send line feeds The printer assumes that the top of form for a document in landscape mode is the far left edge of the document to a maximum of 80 mm from the bottom of the form Line feeding is 5 steps per mm or 21 steps per line at 6 Ipi All landscape printing must be done with one printing pass Therefore Double high printing is not allowed User defined characters greater than 9 dots high are not allowed There is no error recovery for landscape printing Set print station to document landscape mode to print the face of the check as it comes out of the flipper machanism Landscape printing commands 1 ESC f x y Set up document wait time Same as for portrait mode 2 ESC c 0 X 08 Select document station landscape print mode A If the document was not previously loaded e The document present indicator blinks until a document is detected e Once detected the document will be grabbed by the printer and fed to the right margin on the document Because the document is inserted on its side this is at the top of the printer e If a document is not detected within the wait time specified in the ESC f command the printer sends error status
191. lexibility in allocating memory because you can allocate additional memory for one function that has not been used by another function 114 SureMark Printers Users Guide Updated April 2 2009 There are twenty two 64 KB sectors for a total of 1 4 MB of flash memory available for allocation The MCT value represents the number of 64 KB sectors assigned to the respective function The amount of memory allocated to each function is specified by the value stored in its respective MCT location The user defined thermal characters and user defined impact characters are limited to one 64 KB sector each To change the memory allocation for any function all memory partitions must be erased If memory is not erased an MCT write error status is returned After the MCT values are written the new ones take effect only after a reset The new memory allocations begin with the lowest MCT address and increment up Memory is allocated until all requests are satisfied or until all memory has been used Table 16 Memory allocation for Models TI8 and TI9 functions Function Default memory allocation MCT location User defined impact 64 KB XAO characters User defined thermal 64 KB XA1 characters Scanned image storage 1 MB Download graphics logo commands ElA 232 Syntax GS logo n1 n2 data or X 1D 2A logo n1 n2 data where logo The logo number being stored e range 1 to 40 for all models except Tl8 and TI9 e range 1 to 255
192. ll models except TI8 TI9 TG8 TG9 Switch settings described in this section apply only when the printer is connected to the system with the ElA 232 cable The switch is accessible without removing the printer covers See Figure 5 on page 18 to see how to access the switch Baud rate selection SureMark printers support two ElA 232 baud rates 9600 and 19 200 bps The baud rate is selected using switch 1 on the ElA 232 settings switch Set the switch as follows Switch 1 OFF 9600 bps Switch 1 ON 19 200 bps The printer normally ships with switch 1 in the OFF position which selects the 9600 bps baud rate ElA 232 communications protocol selection SureMark printers support ElA 232 protocol using either DTR DSR or XON XOFF to control data transmission XON XOFF mode uses system and printer software to control the flow of data This is called flow control Use switch 2 on the ElA 232 settings switch to select the mode Switch settings are Switch 2 OFF DTR DSR control 28 SureMark Printers User s Guide Updated April 2 2009 Switch 2 ON XON XOFF control required with a 3 wire interface The printer normally ships with switch 2 in the OFF position which selects DTR DSR control DTR DSR control DSR DSR is an output from the printer It indicates when the printer is ready to receive data A DSR signal becomes inactive when the printer is not ready to receive data for example at power on reset or when its buffer is ful
193. ls 10 where to order supplies 81 218 SureMark Printers Users Guide Updated April 2 2009 Readers Comments We d Like to Hear from You SureMark 4610 Printers User s Guide for Models Tl1 TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 Publication No GA27 4151 07 We appreciate your comments about this publication Please comment on specific errors or omissions accuracy organization subject matter or completeness of this book The comments you send should pertain to only the information in this manual or product and the way in which the information is presented For technical questions and information about products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form Comments Thank you for your support Send your comments to the address on the reverse side of this form If you would like a response from IBM please fill in the following information Name Address Company or Organization Phone No E mail address GA27 4151 07 Along Line Readers Comments We d Like to Hear from You rene GA27 4151 07 E
194. mation that is specific to the single station SureMark printers e Chapter 6 Operation Models TF6 and TM6 provides information on the controls and indicators Paper loading instructions are also included e Chapter 7 Testing and problem analysis Models TF6 and TM6 provides information on testing and on problem determination The appendixes contain the following information e Appendix A Consumable supplies provides information about consumable supplies Appendix C Technical information provides information about technical specifications Appendix D ElA 232 programming information provides information about EIA 232 programming commands Appendix E Uploading electronic journal data provides information about uploading electronic journal data while the SureMark is in Model 4 emulation mode e Appendix F Proportional fonts provides information about creating and using proportional fonts e Appendix G Emulation support for Epson single station printer provides expanded information about Epson emulation mode Copyright IBM Corp 1997 2006 XV Updated April 2 2009 e Appendix H Safety information provides important safety warnings in several languages e Appendix I Notices provides information about trademarks and electronic emission notices e For California provides information about perchlorate material Related publi
195. maximum speed of 35 lps then this command will not have an effect on the maximum print speed the MCT value takes precedence e This command does not affect the document station e This command is not supported in Tl 1 2 printers e This command used to be called set cancel high quality print mode and only supported parameter byte values of O and 1 Code level 40 added parameter byte values of 2 and 3 132 SureMark Printers User s Guide Updated April 2 2009 Set or cancel unidirectional printing ElA 232 Syntax ESC U n or X 1B55 n where n 00 Cancels unidirectional printing n 01 Sets unidirectional printing Default n 00 Remarks This is valid in the document station in portrait mode only when there must be two passes of the print head to print one print line Example double high or emphasized print When unidirectional mode is set to double high characters it takes three passes of the print head In bidirectional mode printing double high characters takes only two passes of the print head Unidirectional printing takes longer but increases the quality of the print Request document length for landscape print ElA 232 Syntax GS N X02 NULL or X 1D 4E 02 00 Purpose To determine the length of the document in the Landscape Print station Remarks e Not supported on printer Models TI1 and T12 e Document length data is sent in status bytes 9 and 10 e Status byte 5 bit 3 is sent to indicate that extra d
196. mer Receipt CR light blinks rapidly 3 Close the Document Insert DI cover This is the front cover 4 Close the CR cover This is the rear cover A menu is printed on the CR paper 5 Follow the instructions on the menu to set the baud rate and the communication protocol The information provided in ElA 232 communications protocol describes the selections and their purposes EIA 232 communications protocol selection SureMark printers support the EIA 232 protocol using either DTR DSR or XON XOFF to control data transmission XON XOFF mode uses system and printer software to control the flow of data This is called flow control DTR DSR control DSR DSR is an output from the printer It indicates when the printer is ready to receive data A DSR signal becomes inactive when the printer is not ready to receive data for example at power on reset or when its buffer is full DTR DTR is an input to the printer It indicates to the printer that the system is ready to receive data A DTR signal becomes inactive when the system is not ready to receive data for example at power on reset or when its buffer is full XON XOFF control XON DC1 X 11 XOFF DCS X 13 During XON XOFF control the printer transmits an XON every 3 seconds after a POR completes to indicate the printer is ready to receive data When the first message is received the printer stops transmitting the XON signal The printer transmits an XOFF when the El
197. n and carefully remove the jammed check Reinstall the check flipper cartridge and the lower DI cover MICR reader read head cleaning The MICR reader read head should be cleaned after 10000 checks are processed or every 3 months as required 1 2 3 Open the ribbon cover Move the impact printhead to its rightmost position Rotate the document sensor assembly towards the front of the printer to expose the MICR read head Use a cotton swab that is lightly soaked with alcohol to wipe any residue or dirt from the MICR read head surface Gently return the document sensor assembly to its original position 56 SureMark Printers Users Guide Updated April 2 2009 MICR Read Head Document Sensor Assembly Figure 32 MICR reader read head Thermal print head cleaning The thermal print head can be cleaned whenever print quality deteriorates 1 Open the paper cover 2 Using a cotton swab soaked in isopropyl alcohol gently wipe the print head several times on its print line and on the surrounding area See Figure 33 on page 56 Chapter 4 Operation 57 Updated April 2 2009 Detailed View of Thermal Printhead Thermal Print Line Paper Cover Figure 33 Print head and print line area Models TI1 TI2 TIS Tl4 TI8 TI9 TGS TG4 TG8 and TGQ 3 Wipe off any residual alcohol with a
198. n circuitry RS 485 serial I O parameters Cash drawer connector pin assignments EIA 232 connector pin assignments EIA 232 parameters USB connector pin assignments Code page definitions Generic code page Code page 437 Code page 858 Code page 860 Contents 69 71 71 71 73 _ 75 s YO 16 _ TT 78 78 19 V vi Updated April 2 2009 Code page 863 97 Code page 865 a a ee 98 Character fonts sas e A eos A we eS vea sa e a 700 Thermal printing font 98 Impact printing fonts aid TH T12 TI3 T14 TI8 TI9 TGS TG4 TG8 and TGQ 2 l E 99 Appendix D ElA 232 programming information 101 EIA 232 commands summary by function 104 Alphabetized EIA 232 commands summary 108 System commands 2 6 ee eee ee 1 Exercise program eee oe eek eee ee Se ss Verify previous commands completed Le we 8 ee ee oe ee oe eI Status request cians ewe we we a Extended address command request printer 1D ekrem xa a sa 2 Preset or Onetime Set commands 114 All models ce ee ee kee eee ee ee ew oe a Models Tl8 and Tl9 only DReoeeeeeea Sw eee oe a s IS Download graphics logo commands 115 Predefine messages Pena e tb te ee eee ee ee Ie Download user defined characters eee ee teas ee we 2 We Thermal code
199. n command is received or the printer is reset Set the dots per inch DPI and file compression type prior to scanning The printer begins to compress immediately after scanning There changing the compression type after scanning would make the check process take much longer as it now has to compress twice if the compression type changes Successful read returns status with status byte 05 bit 06 set anda 2 byte image width and a 2 byte image height and 2 byte image width in hundredths of an inch follows the status When using the X 01 X 03 or X 04 option the MICR data is returned after the successful scan status and matches the format in the MICR command section If the scan is not successful the Document feed error bit is returned status byte 7 bit 7 When using the X 03 or X 04 option the check will only start into the flipper for personal check 6 in Otherwise it will function the same as X 01 With the check partially in the flipper mechanism the printer can print in the portrait station or flip the document If any other command is received at this point the document must come fully out of the flip mechanism and be re readied Image Quality detection will be run on the quality of the image scanned and if the image fails the Image Quality test an error bit will be set in the header information of the retrieved image When only a partial image or no image is required the X 04 command will take less time tha
200. n respectively to be included in the print area 1 byte percentage to scale image in the x direction A value of 100 or O results in no scaling 1 byte percentage to scale image in the y direction A value of 100 or O results in no scaling print options bit 0 value O do not rotate value 1 rotate 90 degrees counterclockwise Updated April 2 2009 Figure 51 Scanned image layout Remarks Image location n7 of O prints the most recently scanned image to the thermal station The top left corner of the scanned document is used as the point of reference All x dx y and dy values are based on 0 01 inch The paper movement path is the y axis and the scan head dot row is the x axis In all cases dx and dy define the area s width to the right and height down If dx and dy extend the printer area further than the boundaries of the image the value is truncated to the image boundary If the size of the print area is greater than the thermal print head can print either from image size or scaling the image is truncated to the width of the print head The only scaling options are 100 no scaling and 200 double Tag data included with the image is not printed If the image is stored in JPEG format then graphics printing is not supported Store scanned image and or select partial image for retrieval ElA 232 syntax where X 1B 41 n1 x0 y0 dx0 dy0 x1 y1 dx1 dy1 x2 y2 dx2 dy2 x3 y3 dx3 dy3 tagdata n1 Select
201. n the X 01 or X 03 options TI8 TG8 printer X 00 and X 02 options scans the full document and ejects the document out the top X 01 X03 and X 04 options the bottom 1 5 in of the document is not captured in the scanned image X 03 and X 04 options the document is less than 6 5 in it is fed into the flipper while reading the MICR line TI9 TG9 printer X 00 option scans the full document and ejects the document out the top X 01 option scans the entire document reads MICR and re readies the document X 02 option scans the check and re readies the document X 03 option scans the entire document and if the document is less than 6 5 in it is fed into the flipper while reading MICR line X 04 option scans a partial document bottom 1 5 in not scanned and if the document is less than 6 5 in it is fed into the flipper while reading the MICR line Check 21 flow with the TI9 Assume that the check must be fully filled out and both the front and back of the check imaged Assume the printer prints the check face information Customer gives signs the check and gives it to the cashier 2 Cashier is prompted to insert the check to be imaged 3 The check is inserted face down The MICR is read with 1B 3E 04 Appendix D ElA 232 programming information 167 8 9 10 11 12 Updated April 2 2009 The transaction information MIRC amount and so on is sent to the host for approval The rest o
202. n the message is unknown 176 SureMark Printers User s Guide Updated April 2 2009 Hold printing until buffer is released ElA 232 Syntax ESC 7 or X 1B37 Purpose If the system can not send data to the printer at a speed needed to keep the printer in constant motion it can hold the printer queue until it sends all data lines for a transaction Remarks The printer must be printing one line while processing the next line If the printer is unable to completely process a line the print speed reduces to half The line count is reset when the buffer is held Page mode printing commands Note Not supported on the Tl1 and T12 Select page mode ElA 232 Syntax ESC L or X 1B 4C Remarks e Enables page mode printing e Supported on thermal station only e Starting position is set by Set printable area X 1B 57 and Set print direction X 1B 54 commands e Intercharacter spacing X 1B 20 n and line spacing X 1B 31 X1B 32 X 1B 33 commands are set independently for page mode and standard mode e The following commands are allowed Rotate characters Set alignment Set Clear upside down Set margins Select standard mode ElA 232 Syntax ESC O or X 1B 4f Epson emulation syntax ESC S or X 1B 53 Remarks e This command is effective in page mode only e Data buffered in page mode is cleared e This command sets the print position to the beginning of the line Appendix D ElA 232 programmi
203. nable PDF417 truncation Print character commands Print and line feed Print and line feed TE Print form feed and cut the paper FF Print and feed paper n lines Print and feed paper using minimum units Print and feed paper in reverse using minimum units Print graphic messages Select and print a graphics logo command Print predefined graphics logo command Print predefined messages Miscellaneous commands Tab to next tab stop Return home select print head location Paper cut DI eject Generate drive pulse for cash drawer Retrieve the flash storage l Retrieve size of user flash storage Retrieve printer usage statistics Check processing commands Models T12 T14 Tle Tig TG4 TG8 and Tag only eee See eae eG Models T18 and TI9 MICR read commands MICR read Flip check na Document scanner commands Start scan Print scanned image Store scanned image and or select partial image for retrieval Retrieve scanned image Scanner calibration Retrieve next image location Retrieve first unread image location Select compression format and scanned image threshold Contents 140 141 141 142 142 143 143 144 145 146 146 147 147 147 152 152 192 2 153 153 154 154 155 x 155 156 156 156 156 156 156 ST 197 157 oo 159 160 160 160 161 161 161 162 102 164 164 165 166 166 16
204. ncludes Scanner calibration Print current adjustment values see Character alignment procedure see Figure 16 on page 36 Backlash adjustment document landscape see Figure 16 on page 36 DI front load print line adjustment see Figure 16 on page 36 Set serial number Reset printer statistics Set printer type 4610 model configuration igure 16 on page 36 Using the reference service diskettes Models Tl1 and TI2 1 Load the reference service diskette See the hardware service manual for your system for reference service diskette procedures Select Test Menu Select Run POS Device Tests for an RS 485 connection Select ElA 232 4610 Printer Test for an ElA 232 connection If another system is attached select the system whose printer you want to adjust This is unnecessary when there is no other system attached Select Printer Utilities Select the adjustment you want to make from the menu e Print current adjustment values see e Character alignment procedure see DI front load print line adjustment see e Document landscape adjustment see e Engineering use only e Change 4610 Model Configuration e Reset printer statistics Note Because the first four adjustments affect only the document insert station they are not displayed as selectable options if the printer is a single station SureMark Chapter 3 SureMark installation service and utility software 35 Updat
205. nd cut the paper FF one se ee ee oe ow ee 2 190 Print and feed paper n lines en ene tk ek ee we ee OO Print and feed paper using minimum units eee eee to oe ee 2 WOO Print and feed paper in reverse using minimum units 157 Print graphic messages ca ewe eee e se w es OF Select and print a graphics logo command see ee ee ee 2 a lD Print predefined graphics logo command 159 Print predefined Messages ee eee ee 159 Miscellaneous commands 2 2 160 Tab to next tab stop Laa asas amp sm ma 160 Return home select print head location E a 100 Paper cut Dl eject E E LE Generate drive pulse for cash drawer A E A OI Retrieve the flash storage E ea eo Se ee Ue TOT Retrieve size of user flash storage eek eee ee ee Se ee we Oe Retrieve printer usage statistics 162 Check processing commands Models T12 T14 TI8 Tig TG4 TG8 and Tag only _ ed amp amp amp 2 104 Models Tl8 and TI9 MICR read commands soa ow a Se ee ae a oe a 164 MICR read y a ee eG a ee ee a 15 Flip check A Document scanner commands ene ee ee ee se ee ee we Se 160 Start scan E yp Ge eb eo ew eo a amp TC Print scanned image 2 a 2 oe ee ee 168 Store scanned image and or select partial image for retrieval Lo 169 Retrieve scanned image 2 ee ee ee ee 172 Scanner calibration 2 1 we ee ee
206. ned characters Thermal code page Proportional font Impact code page Flash storage write y Erase flash EPROM sector ae Send checksum of flash EPROM sector a Microcode tolerance MCT information loading Microcode tolerance MCT information request Setup commands Set print mode Set or cancel double wide mode Set or cancel double high mode Set or cancel underline mode Set or cancel overline mode Set or cancel invert mode E Set or cancel emphasized printing Select maximum print speed Set or cancel unidirectional printing a Request document length for landscape print Set document length for landscape print Set print station i Select user defined or resident character sets Set code page Set intercharacter spacing Set or cancel rotated characters Set print station parameters Select 1 8 inch line spacing Select 1 6 inch line spacing Select color printing Set line spacing using minimum units Set sheet eject length Set horizontal tab positions Set left margin position Set relative position Align positions Set error recovery function Define document wait time Status sent to system Select character for reprinted lines Re initialize the printer Copyright IBM Corp 1997 2006 104 108 111 111 111 112 112 114 114 114 115 117 118 119 120 122 123 123 124 124 125 129 129
207. nes to attach the two units The cash drawer status line has a 10k resistor pull up connected to the 5 V dc 90 SureMark Printers Users Guide Updated April 2 2009 Note The drawer sensor should switch pin 6 to pin 3 when the drawer is open ElA 232 connector pin assignments SureMark printers contain a 9 pin D shell connector port for ElA 232 communication This port is on the interface card accessible under the printer without removing printer covers The connector has the following pin functions Table 8 ElA 232 connector pin functions Not Connected DSR Not connected on 3 wire cable m pce Receive DTR Not connected on 3 wire Not Connected See Description of models on page 4 for the cable part number ElA 232 parameters Protocol DTR DSR mode or XON XOFF mode Dip switch selectable Baud rate 9600 or 19 200 kbps Dip switch selectable Start 1 bit Data 8 bits Parity None Stop 1 bit Table 9 9 pin to 9 pin EIA 232 connector layout Table 10 25 pin to 25 pin EIA 232 connector layout Pin 6 DSR Input Pin 6 DSR Output Pin 20 DTR Output Pin 4 DTR Input Appendix C Technical information 91 Updated April 2 2009 USB connector pin assignments SureMark printers contain a USB port if the USB feature is installed This port is on the interface card accessible under the printer without removing printer covers Connection to the port can be with either the standard
208. ng The single station SureMark printers are spill resistant which makes them a good choice for food service customers In the single station printers the logic card and interface card are mounted vertically which minimizes the possibility of damage from spills In the thermal impact printers although the logic card is mounted vertically the interface card is mounted horizontally For particularly hazardous locations an optional spill cover is available for Models TF6 and TM6 Models TI3 TI4 TI8 TI9 TGS TG4 TG8 and TG9 have a trap door design that allows you to easily change to a new interface for example when upgrading from ElA 232 to USB To change the interface on a single station SureMark you must remove the bottom cover then remove both the logic card and the interface card they are joined by a connector The single station SureMark printers support a 90 mm diameter paper roll instead of the 80 mm paper roll that is used with the thermal impact printers The single station printers also support an external larger paper roll via RPQ When the external paper roll is used the paper feeds into the printer through a slot in the bottom cover of the printer A power switch is located inside the top cover of the single station SureMark printers Power to the thermal impact SureMark printers is controlled by the system or by an external power supply 8 SureMark Printers User s Guide Updated April 2 2009 Because of thei
209. ng information 177 Updated April 2 2009 Select printable area ElA 232 Syntax ESC X or X 1B 58 x y dx dy where o X y Two byte horizontal and vertical starting position in dots e dx dy Two byte horizontal and vertical printing area in dots Remarks e When sent in standard mode this command sets the printable area for page mode but has no effect on standard mode printing e If the starting position x y is outside the maximum range the entire command is ignored e If the printing area is defined outside the maximum page size the printing area is limited to the page size e Maximum page size is 576 dots in the horizontal direction and 800 dots in the vertical direction except Models Tx8 and Tx9 which is 1250 dots in the vertical direction Select printing direction position ElA 232 Syntax ESC T nor X 1B 54 n where n Table 27 Print direction Remarks When sent in standard mode this command sets the print direction for page mode but has no effect on standard mode printing Starting position is within the printable area defined by the Select printable area command X 1B 58 Set vertical position ElA 232 Syntax GS yor X 1D 24 y where y is a two byte vertical printing position in dots Remarks e Applies to page mode only 178 SureMark Printers User s Guide Updated April 2 2009 e Moves the printing position to the specified dot position perpendicular to th
210. ng the IBM Diagnostics for the POS Systems and Peripherals all models except Models Tl1 and Tl2 o 84 Using the reference service diskettes Models TH and TI2 ee hw e OO 4610 fonts and logos utilities 87 Utility diskette 2 pol IBM Diagnostics for POS Systems and Peripherals package all models except Tlf andTl2 4 2 2 2 87 Proportional font conversion utility 2 87 Firmware update es wae s oor Using a firmware update diskette Models TI and TI2 only o 38 Using POSS for Windows to update SureMark printer firmware RS 485 and USB only 39 Using JavaPOS for Windows to update SureMark printer firmware ElA 232 RS 485 and USB ee ww 399 Automatic update eee eee ee ee ew e 2 2 Oo Command line utility AipFlash46s gt oe o 40 Updating SureMark firmware using RA EIA 232 attachment o 40 Limitation on updating firmware ie eh eee e amp amp 2 AI Emulating the IBM Model 3 or Model 4 printers cae SF we ee sas Se Limitations for emulation ob oe amp amp amp amp AN Printing saved data LAA A Printing buffer data on thermal impact printers oe 2 ow Fe 2 E 42 Printing buffer data on single station printers rr 7 Emulating an Epson single station printer single station only toe ee wee 4B Enabling Epson emulation 0 eee 48 Lim
211. not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures European Community contact IBM Technical Regulations Pascalstr 100 Stuttgart Germany 70569 Telephone 0049 0 711 785 1176 Fax 0049 785 1283 E mail tjahn O de ibm com Appendix Notices 205 Updated April 2 2009 Industry Canada Class A Emission Compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis
212. nt buffer Undefined EC request send status Undefined Undefined Undefined Undefined Reset printer Enable unsolicited status Disable unsolicited status 43 Disable transparent XON XOFF Re initialize the printer ESC or X 1B40 Request document length for GS N X 02 Null or X 1D 4E 02 00 landscape print ESC 4 x 03 FF FF FF or X 1B 34 03 FF FF FF Return home select print head ESC lt nor X 1B3C n location Scanner calibration GS c 0 or X 1D 63 30 Select and print a graphics logo ESC d wh data or X 1B2A d w h data command Select aspect ratio PDF417 bar GS S ric or X 1D 53 r c code Appendix D ElA 232 programming information 10 ok j b ok h OJIN Ot Ot OU NET OU NEP NTDPN amp gt Nf Go OAT DN DINSA ATLO O PO k dl 5 co Updated April 2 2009 Table 15 EIA 232 commands in alphabetical order continued Select bar code height GS h nor X 1D68 n Select character for reprinted lines ESC nor X 1B2B n Select character size for scalable GS nor X 1D 21 n 145 fonts mb i N N E 7 scanned image threshold human readable information HRI 3 78 78 Select standard mode ESC S or X 1B 4f 77 3 36 6 DJ EES N Select user defined or resident ESC n or X 1B25 n character sets Select 1 6 inch line spacing ESC 2 or X 1B32 as
213. o install this product read the safety information in IBM Safety Information Read This First GA27 4004 This booklet describes safe procedures for cabling and plugging in electrical equipment Gevaar ZN voorca u begint met de installatie van dit produkt moet u eerst de veiligheidsinstructies lezen in de brochure Velligheidsinstructies Lees dit eerst GA27 4004 Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten Perigo DN ames de comecar a instalar este produto leia as informa es de seguran a contidas em Informa es Sobre Seguranaca Leia Isto Primeiro GA27 4004 Esse folheto descreve procedimentos de seguranca para a instalac o de cabos e conex0es em equipamentos el tricos Fare A For du installerer dette produkt skal du l se sikkerhedsforskrifterne Sikkerhedsforskrifter Loes dette f rst GA27 4004 Vejledningen beskriver den fremgangsm de du skal bruge ved tilslutning af kabler og udstyr Gevaar Pecan u begint met het installeren van dit produkt dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie BM Safety Information Read This First GA27 4004 In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur VAARA A Ennen kuin aloitat taman tuotteen asennuksen lue julkaisussa Turvaohjeet Luet m ensin GA27 4004 olevat turvaohjeet T ss kirjasessa on ohjeet siit miten s hk lait
214. odels TF6 and TM6 e Clean the dust and debris from the top cover area O Copyright IBM Corp 1997 2006 85 Updated April 2 2009 86 SureMark Printers User s Guide Updated April 2 2009 Appendix C Technical information General description we e ee ew 87 Specifications s r s 4 m a s s s ass 2 os sa O Memory units a ee ee ee ee ee BI Immediate commands ee ee ee ee 89 Voltage conversion circuitry 1 ee ee ee BY RS 485 serial l O parameters E E E Cash drawer connector pin assignments E et eee amp amp o 2 20 ElA 232 connector pin assignments 91 ElA 232 parameters a a a ee ee a ee a USB connector pin assignments ieee n een eee Pow oe 2 oe 2 oe Code page definitions 2 2 2 2 2 92 Generic code page ee ee ee ee ee 93 Code page 437 2 1 a ee ee ee A Code page 858 2 ww ee 95 Code page 860 2 ee 96 Code page 863 kh ex ue ss eds sas OF Code page 865 ee ee 98 Character fonts ee ee e o ee ee 98 Thermal printing font 98 Impact printing fonts TH TI TI3 T14 TI8 TI9 TGS TG4 TG8 and TGQ gt saa aa l E 99 General description All SureMark printers print the customer receipt using the thermal print head For SureMark prin
215. omplete the SureMark firmware update 4 Reconnect the SureMark to the original host system unit using the original attachment cables 40 SureMark Printers User s Guide Updated April 2 2009 Limitation on updating firmware The following limitation must be considered when updating firmware on the SureMark printer e SureMark firmware update can not be performed if the printer currently has Model 4 emulation enabled If emulation is enabled temporarily disable Model 4 emulation then start the SureMark firmware update After the firmware update is complete re enable Model 4 emulation See Emulating the IBM Model 3 o Model 4 printers for additional information Emulating the IBM Model 3 or Model 4 printers Note All SureMark firmware levels for Models TI3 Tl4 TG3 TG4 TF6 and TM6 support emulation no other models support this emulation It is possible to emulate the IBM Model 3 or Model 4 printer with the SureMark printer You must change the configuration to enable the SureMark to emulate the Model 3 or Model 4 printers To set up the Model 3 or Model 4 emulation use the IBM Diagnostics for POS Systems and Peripherals package Refer to the README file in that package for the Change Printer Type utility Note Model 3 and Model 4 emulation is not supported in firmware levels 43 and greater For the latest level of firmware that includes Model 3 and 4 emulation please use the Model 4 Emulation Support diskette
216. on Note In the document station this takes three passes of the print head for a logo that is 8 dots high 01 Double wide 100 dpi in the receipt station 75 dpi in the document station Note In the document station this takes one pass of the print head for a logo that is 8 dots high 02 Double wide and high 100 dpi in the receipt station 75 dpi in the document station Every dot row in the vertical direction will be printed twice w One eighth the number of dots in the horizontal direction width 8 x W range 1 to 72 for a thermal logo Appendix D EIA 232 programming information 157 Updated April 2 2009 range 1 to 59 for an impact logo In the receipt station 1 8 dots 1 mm In the document station 6 48 dots 1 inch h One eighth the number of dots in the vertical direction height 8 x h range 1 to 255 for a thermal logo range 1 to 5 for an impact logo data The data to form the graphics image The number of data bytes for the image is h x w x 8 See Download graphics logo commands on page 115 for an example of the data Purpose To print all points addressable print messages Remarks The margin will be ignored if this causes the logo to overrun the line length These messages can be positioned on the page using the commands for setting positions Not supported in document landscape mode To print graphics on the printers when the data is greater 1 Hold the buffer
217. on appears only when the ElA 232 interface is used The value can be either DTR DSR or XON XOFF depending on the ElA 232 switch settings See ElA 232 communication mode selections all models except TI8 TI9 TG8 TG9 on page 28 or EIA 232 communication mode selections Models T18 TI9 TG8 TG9 on page 30 The feature enabled lines will appear only when the feature is installed These lines break at different points for the test pattern printed in the document insert station This section contains printer usage statistics that you can use for problem determination The line across the bottom should be solid with no blank spaces 64 SureMark Printers User s Guide Updated April 2 2009 MICR reader and check flipper test Models TI2 TI4 TI8 TI9 TG4 TG8 and TG9 only Attention Failure to perform these steps in the sequence shown will cause the entire electronic journal to print on the CR station Printing the electronic journal erases the information from flash storage 1 Insert the check face down with the magnetic ink characters to the right 2 Press and hold both buttons to enter offline mode When the printer ready indicator begins blinking release both buttons 3 Press and release both buttons again 4 The printer will then perform a self test of the MICR flipper function 5 Remove the check Characters that match the magnetic ink characters are printed on the customer receipt
218. order byte of the dot offset from the left margin n2 The low order byte of the dot offset from the left margin Default nt 0 n2 0 Remarks Align positions In the thermal station 1 mm 8 dots In the impact station 1 in 75 dots 150 half dots n1 and n2 are hex values Convert each to decimal then use this formula to get the decimal equivalent n2 x 256 nl To move the position to the left use a negative number Example To move N dots to the left gt 65536 N If this number plus the left margin exceeds the printable area it is ignored See Set left margin position on page 138 In the customer receipt station this number is rounded back to a factor of 8 ElA 232 Syntax ESC a nor X 1B61 n Appendix D ElA 232 programming information 139 Updated April 2 2009 where n 00 Align Left n 01 Align Center n 02 Align Right n 04 Align Column Right Default n 00 Remarks e Values 00 01 and 02 are only valid at the beginning of a line e Tabs are only valid when printing is aligned to the left If tabs are used when left alignment is not used results can be unpredictable See to next tab stop on page 160 e Alignment is relative to the left margin e To use the Align Column Right command 1 Send the characters that you want to be left aligned 2 Send the Align Column Right command 3 Send the characters that you want to be right aligned 4 Send an end of line command for example
219. ormace v pokynech Bezpe nostn informace GA27 4004 Tato bro urka popisuje bezpe nostn opat en pro kabel a zapojen elektrick ho za zen Kivduvoc lptv ekiv oete Tnv EYKATGOTAON AUTO TOU TIPOL VTOC ab oTte Tic TANpO opiec aomaAstac oto pu o BM Safety Information Read this first GA27 4004 2To MUAAGOLO AUT TIEPLYPGMOVTAL Ol AO AAEIC OLAdIKaOIEC yia TV KAAWOIWON TWV NAEKTPIKWV OUOKEUWV KAL TN OUVOEON ToUC OTHV mpiga ER BARAT SAIC REICH SL INF GA27 4004 O RII RRA SHES Read This First DIBA hA ESA CO MAF ESO ZE HALE E RO FIX DUCA LTE AS Ol ASS SxAlop Mol PEA TA QA SEB A Oil GA27 4004 oO Me HN AHS SOAS TIANA MMVAN MND NN RNAP W At ASW MPNNA DA NnNnw 2397 7390 Caution Safety Information Read This First GA27 4004 NWN TPS Dw Dawns NIN 09929 MIN NM vAN MINN NX NANN wt DINN Gila glee bel yar ab cial la Us i edau l oac Ji da Read This First laad llo gleo 0 5032 gall Aia YN del yal dis gs a SU Jaa ay GA27 4004 Ly y ga y COLS A yg SN al ga ie sil 200 SureMark Printers Users Guide Updated April 2 2009 ONACHOCT Mpeg fa noyHete pa ro UHCTanupate OBO MpOAYyKT npouuTajte ja nHpopmalujata 3a 6 36eAHOCT Npeaynperybame Uncbopmauyja 3a 6ez6eHocT lpouutajte ro npBo oBa GA27 4004 Obaa Opowypa onuwyBa 6e36eAHOCHU nmpoue ypu 3a KaOnupatbe Y BKNYHyBaHe Ha enekTpnyHa ONpema Uwaga Przed rozpoczeciem instalacji produktu nalezy zapoznac
220. our system see Problem determination on page 78 Offline test An offline printing test is provided as a diagnostic tool to ensure the printer is operating correctly 1 Open the top cover 2 Press and hold the paper feed button for 5 seconds The LED indicator will make one quick flash followed by a pause The beeper will make a short single tone periodically Note The paper feed button is the small button next to the LED 3 Release the paper feed button 4 Close the top cover 5 SeelFigure 43 on page 77 and verify that your printer has printed correct information for your model and configuration e 2 MB card with user flash storage enabled e ElA 232 RS 485 or USB serial interface e Applicable parameters for EIA 232 communications Baud rate 9600 or 19 200 bps DTR DSR or XON XOFF control e A solid line should appear as the last line of the test pattern If any characters that appear in Figure 43 on page 77 are missing from the test pattern you print or if the solid line is missing go to Table 4 on page 78 76 SureMark Printers User s Guide Updated April 2 2009 The Printers S N is 12345678 Microcode EC level is 30 Serial Interface RS232 19 2K Baud XON XOFF amp 0123456789 lt gt ABCDEFGHIKJK LMNOPQRSTUVWXYZ 4_ abcdefghijklmnopqrstuvw xyz l Cu adaac eiii AAEe AZ 6600uUVOUGEOSsaidu ANGg j me gt AAI Ala AA itri HII lt lt lt
221. page 125 MCT 3 4 and 5 Flash EPROM sector 4 contains all user defined code pages for the thermal print head To redefine a code page you must erase and reprogram all of them Flash EPROM sector 3 contains both user defined code pages for the impact print head To redefine a code page you must erase and reprogram both of them Thermal height must be even There is no way to redefine one character only You must redefine a whole code page If the parameter s n or mis out of range the command is discarded and the remaining data is processed as print data This command should be sent only when the data buffer is empty See the description of bit 6 in Status byte 2 on page 185 ASCII characters O through 31 are reserved for ElA 232 functions and can not be defined You define the character matrix for each code page with MCT 2 MCT 3 MCT 23 and MCT 24 for thermal code pages 1 2 3 and 4 respectively See Table 17 on page 125 The number of data bytes per character loaded is 2 x the character height The total number of data bytes for this command is 2 x the character height x 1 m n Appendix D ElA 232 programming information 119 Updated April 2 2009 Example 10 wide x 20 high slice 1 2 E ZE 5161718 row Data bytes
222. pe 101 6 mm maximum when using check g 65 mm minimum when using check flipper 51 mm 2 0 in minimum Figure 24 Printable area of an inserted document landscape 50 SureMark Printers Users Guide Updated April 2 2009 Ribbon loading 1 Open the ribbon cover As the cover is opened the print head moves to a position where you can easily load a ribbon Figure 25 Opening the ribbon cover 2 If there is already a ribbon cartridge installed remove it by lifting it straight up Note You might need to grasp the body of the cartridge rather than the top to remove it Figure 26 Ribbon cartridge loading Chapter 4 Operation 51 Updated April 2 2009 3 Maintain ribbon tension by turning the ribbon cartridge knob as shown in Figure 26 on page 51 Lower the cartridge into position until the notches on its sides snap into place on the printer guides Once the cartridge is in place turn the knob until the ribbon slides into place between the print head and the ribbon shield See Figure 27 for correct ribbon positioning Ribbon Shield Printhead Correct Not Correct Figure 27 Ribbon path around the print head 4 Close the ribbon cover 52 SureMark Printers User s Guide Updated April 2 2009 Paper loading 1 Open the paper cover 2 If there is any unused paper or if there is an empty paper roll core in the paper roll bucket inside the printer remove it before inserting a new
223. per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program For Taiwan This product may contain sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States go to http www ibm com ibm environment products batteryrecycle shtml or contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and other battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Please have the IBM part number listed on the battery available prior to your call
224. printer firmware EIA 232 RS 485 and USB The firmware can be updated by automatic update or by the command line utility Automatic update Follow these steps to update the POSPrinter firmware for Linux 1 Obtain the appropriate flash file from the Web e AIP46MCH HEX for 4610 Tx3 Tx4 and Tx6 e AIP46MCD HEX for 4610 TI5 and TI7 e AIP46T18 HEX for TI8 and TI9 Go to Click the links to JavaPOS POSPrinter support Create an rs485 directory as follows Chapter 3 SureMark installation service and utility software 39 Updated April 2 2009 e For Linux go to the directory opt ibm javapos flash on the target system and create an rs485 directory This is done as shown in the following example cd opt ibm javapos flash mkdir rs485 e For Windows go to the directory root install directory IBMJPOS res flash on the target system and create an rs485 directory This is shown in the following example where the root install directory is C POS C gt cd POS IBMJPOS res flash C gt mkdir rs485 3 Place the correct flash file ensure it matches the printer type into the new directory 4 Make sure the printer is attached and reboot the system The flash will take a few minutes to complete during boot up Command line utility AipFlash46s The IBM 4610 printer firmware can be downloaded using a command utility The syntax for the utility is java com ibm jpos util flash AipFlash46s param RS 485_flash_filename
225. printer has the 2 MB option e When byte 1 X 31 Reserved Set to 1 when the printer is in XON XOFF mode Reserved e When byte 1 X 30 Set to 1 when the 2 MB option is used for user flash memory e When byte 1 X 31 Reserved Set to 1 when two color printing is enabled Set to 1 when the printer is in Model 4 emulation mode Second byte of features BitO0 Set to 1 when printer is set for 58 mm paper Bit 1 Set to 1 if Model T18 TG8 or TI9 TG9 is in Tl4 mode when byte 1 is set to X 30 Bit 2 Set to 1 if full scanning Model TI9 or TG9 printer Bit 3 Set to 1 when the USB interface is internal to the printer Bits 4 Set to 1 when the printer is an RPQ which disables the scanner Bits 5 7 Byte 5 Reserved EC level EC level of loaded code Error Conditions None Remarks This is an IMMEDIATE command Appendix D ElA 232 programming information 113 Updated April 2 2009 Preset or Onetime Set commands All models The SureMark printer has commands to specialize and tune each printer to improve its usability performance and uniqueness This flexibility is provided through the use of flash erasable programmable read only memory flash EPROM and an electrically erasable programmable read only memory EEPROM Data in these memory devices will stay valid until it is redefined This information only needs to be defined once because it will remain for the life of the printer or until it is redefined To verify
226. r When using the ElA 232 interface attach single station SureMark printers to systems that are running Windows 2000 Professional Windows 98 Second Edition or Windows NT 4 0 with OPOS and JavaPOS support from POS Suite V1 3 1 or later RS 485 interface When using the RS 485 interface attach thermal impact SureMark printers to systems that are running one of these operating systems e 4690 Operating System Version 1 at maintenance level 9910 4690 OS V2 or 4690 OS V2R3 e IBM Retail Environment for SUSE Linux e Novell Linux Point of Service e IBM PC DOS 2000 or later with POSS for DOS V1 60 b plus delta package 160 D or later e Windows XP Professional e Windows 2000 Professional with POSS for Windows from POS Suite V1 1 or later OPOS and JavaPOS support from POS Suite V1 2 or later Chapter 1 Introduction 13 Updated April 2 2009 e Windows 98 Second Edition or Windows NT 4 0 with POSS for Windows OPOS and JavaPOS support from POS Suite V1 0 or later When using the RS 485 interface attach single station SureMark printers to systems that are running one of these operating systems e IBM PC DOS 2000 with POSS for DOS V2 10 or later Model TM6 only e Windows XP Professional Windows 2000 Professional Windows 98 Second Edition or Windows NT 4 0 with POSS for Windows from POS Suite V1 3 0 or later IBM Retail Environment for SUSE Linux OPOS and JavaPOS support from POS Suite V1 3 1 or later USB int
227. r Using a firmware update diskette Models TH and TI2 only a 38 Using POSS for Windows to update SureMark printer firmware RS 485 and USB only 39 Using JavaPOS for Windows to update SureMark printer firmware Ela 232 RS 485 and USB cz s s O9 Updating SureMark firmware using temporary EIA 232 attachment a a 40 Limitation on updating firmware a e ge ak owe amp ee e El Emulating the IBM Model 3 or Model 4 printers LA ARI A Limitations for emulation eee 4 Printing saved data o A Emulating an Epson single station printer single station only a 48 Enabling Epson emulation eee ee 48 Limitations for Epson emulation 43 MICR data parser sample code Models T12 T14 TI8 TI9 TG4 TGs and TG9 only casas Loss ass ss A Resources on the Internet 2s kee ew ke eo He ee Fe e 6 a 2 Se Part 2 Models TI1 TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 TG9 45 Chapter 4 Operation Ns sas Operating controls and indicators E ea e 2 OF Ribbon loading 25 5 a a amp amp amp mos amp we Se E we Aw 2 OI Paper loading teen eo eee ee ew ee SO Clearing jams in the check flipper area o oao a 6 amp ss E DD MICR reader read head cleaning 2 56 Thermal print head cleaning lt _e ueaeh E Document scanner cleaning Model TI8 Tig TG8 TG9 a wo ao a a e a D9 Document scanner calibration Models T18 TI9 T
228. r Models TF6 and TM6 O Copyright IBM Corp 1997 2006 69 Updated April 2 2009 70 SureMark Printers User s Guide Updated April 2 2009 Chapter 6 Operation Models TF6 and TM6 Operating controls and indicators 71 Paper loading 2 4 2 5 4 amp E do se sw 471 Thermal print head cleaning 2 we ee eee FB Note All covers must be installed on the SureMark printer during operation Operating controls and indicators Paper loading There is one triangular shaped button and one LED indicator located on top of the printer When the LED indicator is on continuously the printer is powered ON and ready for printing When the indicator blinks one of the following conditions exists e The printer is offline offline testing is enabled e The printer is out of paper e The cover is open e The cutter is jammed See Offline test on page 76 for additional button functions Top cover Printer ready LED Customer receipt feed button Figure 40 SureMark printer indicator control and printing station Models TF6 and TM6 1 Open the paper cover 2 If there is any unused paper or if there is an empty paper roll core in the paper roll holder inside the printer remove it before inserting a new paper roll You can throw the core in the trash can 3 Drop the roll into the bucket The leading edge of the paper should come from the
229. r smaller size and lighter weight the single station SureMark printers are designed for wall mounting Like the other SureMark printers they can also be mounted on a system unit or a countertop Planning information This section contains information that helps you plan your environment supply requirements and power requirements Your responsibilities Limitations You are responsible for replenishing consumable supplies including roll paper for the thermal customer receipt station printer and depending on your model forms ribbon cartridges for the impact document insert station and MICR read head cleaning cards for the MICR reader See Appendix A Consumable supplies on page 81 81 It is your responsibility to update printer firmware as needed prior to installing printers and as desired during the printer s life If you plan to use ElA 232 communications you are responsible for ordering a 24 V dc power supply with a power cord You are also responsible for ordering the ElA 232 cable Note If a 3 wire ElA 232 cable is to be used the printer must be set to XON XOFF mode See ElA 232 communications protocol selection on If you plan to use RS 485 communications you are responsible for ordering the RS 485 cable If you plan to use USB communications you are responsible for ordering one of the following e A powered USB cable The 3 8 m USB cable for a distributed configuration is P N 40N4716 and the
230. ract with IBM Corp Updated April 2 2009 Contents Figures Tables Preface Who should read this manual How this manual is organized Related publications and diskettes Where to find more information Tell us what you think Summary of changes GA27 4151 07 April 2009 GA27 4151 07 February March 2007 update GA27 4151 07 May 2006 E Web only update GA27 4151 06 December 2005 l GA27 4151 06 August 2005 Web only update for corrections to GA27 4151 05 August 2004 Web only update for corrections to GA27 4151 05 August 2003 Web only update for Model Tl8 GA27 4151 05 April 2003 Web only update for GA27 4151 04 March 2002 Web update for GA27 4151 04 R ana GA27 4151 04 GA27 4151 03 GA27 4151 02 Part 1 General information Chapter 1 Introduction Printer overview Description of models Features used with the SureMark printers Comparison of the SureMark models Planning information Your responsibilities Limitations Communication interfaces Temperature and humidity limits Physical dimensions Power requirements Hardware requirements Software requirements Resident code pages Bar codes Chapter 2 Installation instructions Unpacking the printer Installing a SureMark printer Installing for EIA 232 RS 485 communication Installing SureMark for USB communication Using the wall mounting feature Installing the fillers Installin
231. racters 135 Set print station parameters 2 2 136 Select 1 8 inch line spacing 136 Select 1 6 inch line spacing 136 Select color printing ees eee ee ee ee me a Oe Set line spacing using minimum units oe eee Re bee amp we me a OP Set sheet eject length 2 2 2 138 Set horizontal tab positions 2 138 Set left margin position 138 Set relative position 139 Align positions he amp Ba amp amp omo 199 SureMark Printers User s Guide Updated April 2 2009 Set error recovery function Define document wait time Status sent to system E Select character for reprinted lines Re initialize the printer Enable or disable the feed buttons e Enable or disable the beeper Models TF6 and TM6 oniy Enable or disable upside down printing Select character size for scalable fonts Fix font matrix Print logo inline Select thermal paper Bar code commands Print bar code Select horizontal size of bar code Select bar code height Ea Select printing position of human readable information HRI Select font for HRI Print PDF417 bar code Print PDF417 bar code using binary mode Select PDF417 ECC error correction codewords level Select aspect ratio PDF417 bar code E
232. ration ElA 232 syntax tag data In this case only the Compression Size1 and Size2 fields contain data The header has the following format Status 1 byte Bit 7 Image read 1 image has been read O image has not been read Bit 6 1 IQD Image Quality Detection Error Bits 5 0 Reserved Compression 1 byte Bits 7 5 Reserved Bits 4 0 Algorithm used to compress image See compression format and scanned image threshold on page 174 command Size1 4 bytes Number of bytes in image not including tag data Size2 4 bytes x1 y1 Width of image in the x direction in hundredths of inch increments 2 bytes Note Scanner resolution is 200 dots per inch Height of image in the y direction in hundredths of inch increments 2 bytes Block position 1 byte Lower four bits indicate the number of blocks that were saved for the image Upper four bits represent the current block number Future 1 byte Reserved Tag data ASCII data supplied by the application terminated by a null string Offset n2 X FF FF FF FF with size n3 X FF FF sets to O the Image Read bit in the specified image header For stored images n1 gt 0 the image data format is the format that was active when the image was stored For immediate images n7 0 the image data format is the currently selected format Error conditions If any parameter is out of range Command
233. reMark Printers Users Guide Updated April 2 2009 offline test thermal impact printer customer receipt test 62 document insert test 63 MICR reader and check flipper test 65 onetime set commands 114 operating system requirements 13 overline mode command set or cancel 131 overview 3 P paper cut Dl eject command 161 paper width 87 paper document insert specifications 82 paper select thermal 147 paper thermal specifications 81 parameters serial RS 485 90 perchlorate 211 physical dimensions 10 pin assignments cash drawer connector 90 EIA 232 connector 91 USB connector 92 planning information 9 power requirements 12 predefine messages command 117 preset commands 114 print and line feed command 156 print character commands 156 print head cleaning thermal Models TF6 and TM6 73 Models T11 TI2 TI3 TI4 TI8 TG3 TG4 57 print head cleaning thermal head 57 print logo inline 146 print mode command set 129 print predefined graphics logo command 159 print scanned image command 168 print station command set 134 print station parameters command set 136 print width 87 printed copy of scanned check 66 printer firmware update using JavaPOS 39 printer single station indicators and controls 71 operation 71 paper loading 71 printer thermal impact check verification 47 clearing jams DI station 55 indicators and controls 47 installing ElA 232 RS 485 fillers 24 installing for EIA 232 RS 485 18 installing for USB 21 in
234. received This command will increment status byte 6 The maximum number of characters to be encoded is 1000 Appendix D ElA 232 programming information 153 Updated April 2 2009 Error Conditions If an image can not be printed status byte 7 bit 2 will be set This may happen when the image is too big to print Try decreasing the ECC level Print PDF417 bar code using binary mode ElA 232 Syntax GS U datalength data or X 1D 55 datalength data 00 where datalength The number of data bytes to follow the bytecount This is a two byte variable to accommodate the 1000 maximum data bytes e X 0200 512 decimal data bytes data The ASCII representation of the characters to be printed Characters can have a value of X 00 to X FF inclusive Remarks This command encodes data into PDF417 bar codes using binary mode Valid only at the beginning of a line Printing will not start until all data is received This command will increment status byte 6 The maximum number of characters to be encoded is 1000 Error Conditions If the encoder detects an error status byte 7 bit 2 will be set This may happen when the amount of data is too large to be encoded In this case try decreasing the ECC level or decreasing the amount of data to be encoded An unsolicited status message will be sent A status will be sent even if the system is ready to receive it or not Select PDF417 ECC error correction codewords level ElA 232 S
235. rement 208 fillers installing for EIA 232 RS 485 printers 24 for USB printers 26 firmware update image 39 firmware update printer 39 firmware updating firmware update diskette 38 limitation 41 methods 37 POSS for Windows 39 via EIA 232 attachment 40 fix font matrix 146 flash memory printing 41 usage 89 flash storage retrieve 161 retrieve size 162 flash storage write command 123 flat panel displays 212 flip check command 166 flippable document specifications 82 fonts character 98 impact printing 99 thermal printing 98 fonts and logos utilities 4610 37 fonts and logos 4610 37 fonts character 98 fonts proportional 189 forms document insert specifications 82 G general description 87 generic code page 93 H hardware requirements 13 height all models 10 hex dump ElA 232 66 77 hold printing command 177 horizontal tabs command set 138 humidity requirements 10 IBM Diagnostics for POS Systems and Peripherals 41 IBM Retail Store Solutions Web site 44 immediate commands 89 impact code page command 122 indicators printer Models TF6 and TM6 71 Models Tl1 TI2 TIS TI4 TI8 TI9 TGI TG4 TG8 TGQ 47 information planning 9 installation single station power on self test TF6 and TM6 75 problem determination Models TF6 and TM6 78 testing Models TF6 and TM6 75 installation thermal impact fillers for EIA 232 RS 485 printers 24 fillers for USB printers 26 for EIA 232 RS 485 communication 18 for USB comm
236. ring multiple blocks of data each block gets a unique storage location A byte in the header message indicates that the block is part of a group The first half byte indicates which block of the group it is the second half byte indicates the number of blocks in the group If the byte returned is X 14 then the block is the first of a group of four All blocks contain header information but only the first block in a group contains tag data The Select storage method byte n1 defines how the image should be stored When ni 0 all data defined y x0 yO dx0 dy0 is stored The command parameters x1 x2 x3 y1 y2 y3 dx1 dx2 dx3 and dy1 dy2 dy3 should not be included When n1 1 a predefined template based on a personal check is used to store the image The area defined is the entire personal check however the name address and the MICR blocks are saved The command parameters xO x1 x2 x3 yO y1 y2 y3 dx0 dx1 dx2 dx3 and dy0 dy1 dy2 dy3 170 SureMark Printers User s Guide Updated April 2 2009 Errors should not be included These parameters are defined in MCT locations X 0xBO through X 0xBF and can be viewed or adjusted using the MCT Read and MCT Write commands If fewer than four blocks are required a block can be disabled by storing a value of X FFFF for a coordinate MCT location The block is then ignored When n1 2 a predefined template based on a business check is used to store the image The
237. rint predefined print messages Remarks Valid at the beginning of the line only Retries will not be attempted on print errors Attention Stored commands can increment status byte 6 See messages on page 117 Miscellaneous commands Tab to next tab stop ElA 232 Syntax HT or X 09 Purpose Moves the print position to the next tab stop Remarks See Set horizontal tab positions on page 138 Tabs are valid when printing is aligned to the left only If the tabs are used when alignment is not left results can be unpredictable See positions on page 139 Return home select print head location ElA 232 Syntax ESC lt nor X 1B3C n where n The print head position 00 Document home position 01 Open document throat position On Models TI3 T14 T18 TG3 TG4 and TG8 the DI station throat will automatically be closed if the CR station is exercised The Model TI9 TG9 throat can not be opened 02 Reserved 03 Left home position 04 Refined document home position This can be used to recover from a home error 05 Register document e Close throat if open e Advance paper forward to first position 06 Re register the document If the document is in the printer it is pulled back to the first print position Valid for Models Tx8 and Tx9 only 07 FF Reserved Remarks Only valid at the beginning of the line Only valid for impact print stations 160 SureMark Printers User s Guide Updated April 2
238. roducts that are manufactured using updated methods or materials required in certain jurisdictions such as the European Union It also includes other edits based on user feedback Web only update GA27 4151 06 December 2005 This update provides new and updated commands and programming information and more references to Models TI8 TG8 and TI9 TGO9 GA27 4151 06 August 2005 This Web only update adds Model Tl9 and TGQ as well as references to Model TI8 Web only update for corrections to GA27 4151 05 August 2004 Corrections and clarifications for e Paper specifications on page 81 e Microcode tolerance MCT information request on page 125 e Re initialize the printer on page 142 e Start scan on page 166 e Select standard mode on page 177 e Minor changes to formatting Web only update for corrections to GA27 4151 05 August 2003 Corrections and clarifications for e Document scanner calibration Models TI8 TI9 TG8 TG9 on page 60 e Minor changes to formatting Copyright IBM Corp 1997 2006 xvii Updated April 2 2009 Web only update for Model TI8 GA27 4151 05 April 2003 This update adds the new Model T18 to this User s Guide This model provides document scanning capability and a powered flipper Web only update for GA27 4151 04 March 2002 This update contains changes to the paper loading procedure for Models TF6 and TM6 Web update for GA27 4151 04 June
239. rom customers like you If you have any comments about this book there is a comment form at the back of this book You can also get a copy of the form from the PDF version of the book on the Web To access a PDF version of this book visit the Retail Store Solutions Web site at http www ibm com solutions retail store support From there select Publications After you have filled out the form return it by mail by fax or by giving it to an IBM representative If applicable include a reference to the specific location of the text on which you are commenting For instance include the page or table number Between major revisions of this manual we may make minor technical updates The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site XV SureMark Printers User s Guide Updated April 2 2009 Summary of changes This section summarizes the changes included in the latest editions of this manual GA27 4151 07 April 2009 This update provides changes to the MICR reader read head cleaning procedures expandable supplies and product care procedures Changes or additions to the text are indicated by a change bar to the left of the To text GA27 4151 07 February March 2007 update e Model 3 and Model 4 emulation support notes e Various clarifications and corrections GA27 4151 07 May 2006 This update provides new part numbers for existing p
240. served 5 Reserved 6 Reserved 7 Reserved Default n 02 Remarks See Document handling on page 181 Only one station can be set at a time If you select more than one station the command is ignored Select user defined or resident character sets EIA 232 Syntax ESC n or X 1B 25 n where n 00 Select resident character sets n 01 Select user defined character sets Default n 00 Remarks See Character fonts on page 98 and Download user defined characters on page 118 134 SureMark Printers User s Guide Updated April 2 2009 Set code page ElA 232 Syntax ESC t nor X 1B 74 n where n 00 Code Page 437 United States n 01 Code Page 858 Multilingual n 02 Code Page 863 Canadian French n 03 Code Page 860 Portugal n 04 Code Page 865 Norway n 05 Printers Generic Code Page Default n 01 Remarks Changing code pages is valid for resident character sets only If user defined character sets are enabled this command will not do anything Set intercharacter spacing EIA 232 Syntax ESC SP n or X 1B20 n where n The number of dot spaces in the thermal print station or half dot spaces in the impact print station Default n 03 Maximum n 08 Remarks If you select double width printing the space to the right of each character is doubled Set or cancel rotated characters EIA 232 Syntax ESC V nor X 1B56 n where n 00 Cancel Rotated Characters n 01 Set Rotated Ch
241. six decimal ASCII numbers n2 25 undefined bytes Example X 010100010C EJ RQ 00405X 0000000000000000 or X 010100010C5E454A205251203030303430450000000000 Disable the upload of EJ data Command Syntax X 010100010C EJ Disable n1 where n1 27 undefined bytes Example X 010100010C5E454A204449 Copyright IBM Corp 1997 2006 187 Updated April 2 2009 Upload the EJ data Command Syntax X 0117 Remarks In response to this command the printer will send four status bytes then 43 bytes of print data followed by the line number The line number will be sent as decimal ASCII numbers Request the size of the EJ space Command Syntax X 0101xxxxxx AEJSIze n1 where n1 30 undefined bytes Example X 010100010C5E454A204449 Remarks When the next MICR read command is sent after this command is sent the SureMark will send the number of lines that are stored in the printer s memory It will also send the total number of lines that can be stored in the printers memory The printer will then return to normal operation and process MICR commands as MICR commands Erase the EJ data in the printer Command Syntax X 0101xxxxxx AEJERase n1 where n1 30 undefined bytes 188 SureMark Printers User s Guide Updated April 2 2009 Appendix F Proportional fonts Preparing the fonts ee ee ee 189 Implementing proportional fonts
242. st item this is the ASCII data 7 00 Issue the Fix Font Matrix command with n 0 which disables the fixed font matrix The command syntax is X 1B 3A 00 8 Issue the Print and Line Feed command Use the command syntax X DA or X 0OD a E Appendix F Proportional fonts 191 Updated April 2 2009 192 SureMark Printers User s Guide Updated April 2 2009 Appendix G Emulation support for Epson single station printer Commands supported in emulation mode 193 Commands with limited support in emulation mode 195 Commands not supported in emulation mode 196 Connectivity differences ee eee ee 196 Functional differences 2 2 ew 196 The SureMark single station printers in single byte character set SBCS mode can emulate an Epson single station printer Emulation mode provides full support for most Epson commands However some commands are supported partially and a few commands are not supported at all This section describes the commands that have each of the three levels of support and also lists the connectivity differences between an Epson single station printer and the SureMark Note Ensure that the dip switch on the printer is set to Other rather than IBM Commands supported in emulation mode The commands listed in Table 28 are supported in Epson emulation mode However there will be some differen
243. stalling USB fillers 26 operation 47 paper loading 53 ribbon loading 51 ribbon specifications 83 printing flash memory 41 printing saved data 41 Updated April 2 2009 problem determination single station printer customer receipt test 76 symptoms 78 problem determination thermal impact printer customer receipt test 62 symptoms 67 product care 85 programming information 101 proportional font command 120 proportional fonts 189 conversion utility 37 implementing 189 layout using alignment 190 layout using tabs 191 publications CD ROM book collection xvi Web site xvi publications related xvi R RAM usage 89 re initialize the printer command 142 real time commands 175 real time status request command 175 related publications and diskettes xvi relative position command set 139 release print buffer command 175 Request document length 133 request printer ID command 112 requirements application programs 14 hardware 13 humidity 10 operating system 13 power 12 software 13 temperature 10 reset line count 176 reset printer 175 resetting the printer Models TF6 and TM6 78 Models Tl1 TI2 TIS Tl4 TI8 TG3 TG4 66 resident code pages 15 retrieve first unread image location command 174 retrieve flash storage command 161 retrieve next image location command 174 retrieve printer usage statistics command 162 retrieve scanned image command 172 retrieve size of flash storage command 162 reverse print and feed paper 157
244. storage method one byte e X00 store entire image e X 01 store image using template 1 e X02 store image using template 2 e X03 store image using user defined values e X 11 Compress a section and keep in RAM using user defined values x0 yO dx0 dy0 x0 yO 2 bytes each top left corner of area to be stored dx0 dy0 2 bytes each offset in the x and y direction respectively to be stored x1 x2 x3 y 1 y2 y3 2 bytes each corresponding offset in the x and y direction to define size of subblock to store tagdata ASCII string terminated by null character maximum 100 characters Appendix D ElA 232 programming information 169 Updated April 2 2009 0 0 x0 y0 dx0 gt ty OO gt dx2 x2 y2 p Scanned Document dy1 y dy2 dx3 y x3 y3 gt dy3 M Y dy0 Figure 52 Scanned image organization Remarks Images are stored sequentially The locations where the images are stored are obtained with a Retrieve next table location command before issuing the store command The image is compressed using the compression algorithm last selected by the Select compression format command and is then stored in memory When storing an image the user can elect to store the entire image within the defined area or just selected blocks within the defined area Saving selected blocks reduces storage use but keeps related data together When sto
245. t to 1 when the print head is in the customer receipt right home position Left home position Set to 1 when the print head is in the left home position 184 SureMark Printers User s Guide Updated April 2 2009 Status byte 2 Status byte 3 Status byte 4 Document right home position Set to 1 when the print head is in the document right home position Reserved Always 0 Ribbon cover open Set to 1 when the ribbon cover is open Cash receipt print error Paper cover is open the customer receipt station is out of paper or the cutter is jammed in the closed position Document ready Set to O when the document insert station is ready for printing This occurs when both document sensors detect the document and the document has been fed to the first print position Document present under the front sensor Set to O when a document is under the front document sensor Document present under the top sensor Set to O when a document is under the top document sensor Reserved Always equals 1 Print buffer held Set to 1 when the print buffer is being held Cleared when buffer released Open throat position Set to 1 when the print head is in the open throat position Buffer empty Set to 1 when no print data and no commands are in the buffer 7 MSB Buffer Full Set when only 1K bytes are available in the buffer mop e a a e iin selected and the wait subsequently timed out Flash EPROM oad error or MOT ioad eror a
246. takes one pass of the print head for a logo that is 8 dots high 02 Double wide and high 100 dpi in the receipt station 75 dpi in the document station Every dot row in the vertical direction will be printed twice logo The number associated with the logo that is stored e range 1 to 40 for all models except Tl8 TI9 TG8 and TG9 e range 1 to 255 for Models T18 TI9 TG8 and TG9 Purpose To print predefined all points addressable print messages Remarks The margin is ignored if it causes the logo to overrun the line length Printing this message in the document station at 150 dpi will take three passes of the print head These messages can be positioned on the page using the commands for setting positions Valid at the beginning of the line only This command is not valid in landscape mode This command will increment status byte 6 Retries will not be attempted on print errors In the document portrait station a line feed command must be sent to advance the paper past the last line of the logo See Download graphics logo commands on page 115 Print predefined messages ElA 232 Syntax where GS messages or X 1D5E message message The number associated with the stored predefined message e range 1 to 25 for all models except T18 TI9 TG8 and TG9 e range 1 to 255 for Models T18 TI9 TG8 and TG9 Appendix D ElA 232 programming information 159 Purpose Updated April 2 2009 To p
247. teet kaapeloidaan ja kytket n turvallisesti Copyright IBM Corp 1997 2006 197 Updated April 2 2009 Danger DN avant d installer le pr sent produit consultez le livret Informations pour la s curit Lisez moi d abord GA27 4004 qui d crit les procedures a respecter pour effectuer les op rations de c blage et brancher les quipements lectriques en toute s curit Vorsicht AN Bevor mit der Installation des Produktes begonnen wird die Sicherheitshinweise in Sicherheitsinformationen Bitte zuerst lesen IBM Form GA27 4004 Diese Ver ffentlichung beschreibt die Sicherheitsvorkehrungen fur das Verkabeln und Anschlie en elektrischer Ger te Vigy zat AM Miel tt megkezdi a berendez s zembe helyez s t olvassa el a IBM Safety Information Read This First GA27 4004 k nyvecsk ben le rt biztons gi inform ci kat Ez a k nyv le rja milyen biztons gi int zked seket kell megtenni az elektromos berendez s huzaloz sakor illetve csatlakoztat sakor Pericolo A Prima di iniziare l installazione di questo prodotto leggere le informazioni relative alla sicurezza riportate nell opuscolo Informazioni di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche Fare AN For du begymner installere dette produktet m du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon Les dette f rst GA27 4004 som
248. ters in proportional fonts are e 8 lt dot width lt 32 e 8 lt dot height lt 32 Notes 1 Any of the thermal printing fonts can be scaled up to eight times the defined width and eight times the defined height The scaling factor for the width does not have to equal the scaling factor for the height For example you could specify twice the width and five times the height 2 For paper that has a width of 80 mm the cash receipt print line is 72 mm 2 83 in long There are 576 dots per line and 203 dots per inch Impact printing fonts Models TM TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 and TG9 The resident character set has a font of 7 half dots wide x 9 dots high There are no descenders e FontA prints 150 half dots per inch resident character size is 1 2 mm x 2 mm e Font B prints 120 half dots per inch resident character size is 1 5 mm x 2 mm The number of characters printed per inch depends on the character size the intercharacter spacing and the chosen font For example e 17 cpi font A with 7 half dot wide character 2 half dot space 52 characters per line e 15 cpi font A with 7 half dot wide character 3 half dot space 47 characters per line e 12 cpi font B with 7 half dot wide character 3 half dot space 37 characters per line You can choose the character size of the two user defined character sets code pages within the following parameters e 4 lt half dot width lt 16 e 4 lt
249. ters that include a document insert station documents are printed using the impact head Thermal printing occurs by placing a heating element against a thermally sensitive paper By energizing the elements dots are formed Thermal printers print dot rows horizontally across the page 576 dots make up a single dot row across the paper Printing continues row by row until the entire character is formed Impact printing utilizes a standard ballistic print head Each wire is fired against an inked ribbon which places a dot on the paper SureMark printers contain all the circuitry processing hardware and software for operating a thermal and except for Models TF6 and TM6 an impact printer mechanism SureMark printers do not contain a power supply However they do contain voltage conversion circuitry to allow connection to a standard IBM system interface or to an ElA 232 24 V power supply See Power requirements on page 12 for specific power supply specifications Specifications The information in the Document Insert Station column of Table 5 on page 88 applies only to SureMark Models T11 TI2 TI3 TI4 TI8 TI9 TGS TG4 TG8 and TGQ There is no document insert station on Models TF6 and TM6 O Copyright IBM Corp 1997 2006 87 Updated April 2 2009 Table 5 Station characteristics Characteristic Customer Receipt Station Document Insert Station Speed see Models Tl1 and Tl2 19 6 Ips at 6 lpi 26 Ips at 8 Ipi 4 3 lps
250. the surrounding area See Figure 42 3 Wipe off any residual alcohol with a dry swab If print quality does not improve after cleaning the thermal print head call for service Detail View of Thermal Print Head Thermal Print Line Figure 42 Print head and print line area Models TF6 and TM6 Chapter 6 Operation Models TF6 and TM6 73 Updated April 2 2009 74 SureMark Printers User s Guide Updated April 2 2009 Chapter 7 Testing and problem analysis Models TF6 and TM6 Testing the printer ee ee 7D Offline test s s s a Bw HR RR ee ee ee ee ee a Be aa JO ElA 232 hex dump 2 6 ew ee ew ee ee VT Resetting the printer offline 78 Problem determination 0 0 0 ee ee ee 78 A DANGER To avoid a shock hazard do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm DANGER To avoid shock hazard e The power cord must be connected to a properly wired and earthed receptacle e Any equipment to which this product will be attached must also be connected to properly wired receptacles Note For translations of these safety notices see IBM Safety Information Read This First GA27 4004 Testing the printer When you power on the SureMark printer it runs a power on self test P
251. tions and can not be defined e SeelAppendix F Proportional fonts on page 189 for suggestions about how to implement proportional fonts Limitations The memory required for proportional fonts is much greater than the memory that was required for user defined fonts Therefore when code page 1 or 3 is set up as proportional code page 2 or 4 is not valid You can not set up code page 2 or code page 4 as a proportional font To download the font 1 Store the code page matrix as an MCT value Use the command X 1B 4D x 55 wb where x X 02 for thermal code page 1 X 17 for thermal code page 3 wb The number of bytes which is also 1 8 the number of dots in the width of the widest character The valid range is 2 wb 4 2 Erase the existing character set using the command X 1B 23 04 3 Use the Proportional Font command to download the font Example To define an A to code page 1 when wb is set to 02 enter the following X 1B260141410C16 X 0F001F803FC070E06060C030C030C030C030C030C030 X CO30FFFOFFFOCO30C030C030C030C030C030C030 X CO30000000000000000000000000000000000000000000 This command specifies a character width of 12 dots X 0C and a character height of 22 dots X 16 Following the width and height are 64 Appendix D ElA 232 programming information 121 Updated April 2 2009 bytes that define the character If as in this case the character is defined before all 64 bytes have been used the rest of t
252. to ensure the printer is operating correctly Customer receipt test 1 Press and hold both buttons to enter offline mode When the printer ready indicator begins blinking release both buttons Press and release the customer receipt feed button to start this test See Figure 36 on page 64 and verify that your printer has printed correct information for your model and configuration e MICR reader enabled and check flipper enabled Model T12 Tl4 Tl8 TI9 TG4 TG8 TGQ e Optical scanner enabled Model T18 TI9 TG8 TGQ e Full check scan enabled Model TI9 TG9 e Double byte character sets enabled 2 MB RPQ e EIA 232 or RS 485 serial interface or USB interface e 2 MB card with user flash storage enabled Model TI3 T14 TG3 TG4 e 2 MB card in single byte mode 2 MB RPQ e Applicable parameters for EIA 232 communications Baud rate 9600 19 200 or 115 200 bps DTR DSR or XON XOFF control A solid line should appear as the last line of the test pattern If any characters that appear in Figure 36 on page 64 are missing from the test pattern that you print or if the solid line is missing go to determination on page 67 62 SureMark Printers User s Guide Updated April 2 2009 Document insert test 1 Insert a document in the document insert station The document present indicator should come on e f the document present indicator does not come on realign the document e f pressing the document feed but
253. ton does not feed the document go to Problem determination on page 67 2 Press and hold both buttons to enter offline mode When the printer ready indicator begins blinking release both buttons 3 Press and release the document feed button to print the test pattern The test pattern includes all printable characters in the resident code page printed in the default font 4 See Figure 36 on page 64 and verify that your printer has printed correct information for your model and configuration e MICR reader enabled and check flipper enabled Model T12 Tl4 Tl8 TI9 TG4 TG8 TGQ e Optical scanner enabled Model T18 TI9 TG8 TGQ e Full check scan enabled Model TI9 TGQ e Double byte character sets enabled 2 MB RPQ e EIA 232 or RS 485 serial interface or USB interface e 2 MB card with user flash storage enabled Model TI3 T14 TG3 TG4 e 2 MB card in single byte mode 2 MB RPQ e Applicable parameters for EIA 232 communications Baud rate 9600 19 200 or 115 200 bps DTR DSR or XON XOFF control e A solid line should appear as the last line of the test pattern If any characters that appear in Figure 36 on page 64 are missing from the test pattern that you print or if the solid line is missing go to determination on page 67 Chapter 5 Testing and problem analysis 63 Updated April 2 2009 The Printers S N is 1234567 Microcode EC level is 30 Serial Interface RS232 19 2K Baud XON XOF
254. toring for image focus see Note 3 Manufacture Week Code ww yy where 2405 would be the 24th week of 2005 FRU Card Invalid usage numbers set to X 0164 at the factory not set for FRU logic cards Low byte of the number of characters printed on the CR thermal station see Note 1 and 2 High byte of the number of characters printed on the CR thermal station see Note 1 and 2 Number of steps performed by the CR paper feed motor 50 000 200 steps per inch of paper Number of times the customer receipt cover was opened None see Note 2 Number of paper cuts 162 SureMark Printers User s Guide Updated April 2 2009 Table 24 Retrievable usage data continued Usage Data Being Tracked ES Number of failed paper cuts single station printers only None 87 Number of characters printed at the DI impact station 1 000 thermal impact printers only see Note 1 Number of steps performed by the DI paper feed motor 50 000 Number of DI transport motor starts 5 000 8A Number of home errors thermal impact printers only see None Note 2 8B Number of times the DI cover was opened thermal impact None printers only see Note 2 8C Number of forms that were inserted into the DI station 100 thermal impact printers only o Number of MCR reas ta TH e he po Number of neck Ms portone fe 92 Remainder value of CR motor steps from 0x84 see Note None 2 93 Remainder values of paper cuts from 0x84 see Note 1 None
255. ts 75 dots e n1 and n2 are hex values Convert each to decimal and use this formula to get the decimal equivalent n1 x 256 n2 e The maximum value in the thermal CR station is 576 The maximum value in the impact DI station is 474 e in the CR station this number is rounded back to a factor of 8 e If the n7 n2 value exceeds the maximum it is ignored e This command should be sent only after the command that selects the station Set print station ESC c1 n e In Page mode the printing position is moved the specified number of dots from the beginning of the print line in the same direction as printing Appendix D ElA 232 programming information 179 Updated April 2 2009 specified by the Select printing direction position command X 1B 54 If the print position is bottom to top or top to bottom this command adjusts the print position in the vertical direction e This is a one time adjustment on the current line If this command moves the print position outside the printable area specified by the Select printable area command it is ignored Set relative horizontal position ElA 232 Syntax ESC lt 5C gt h n1 n2 or X 1B 5C n1 n2 where e nl is the high order byte of the dot offset relative to the left margin in standard mode or the current print position in page mode e n2is the low order byte of the dot offset relative to the left margin in standard mode or the current print position in page mode def
256. ttached for either RS 485 attached ElA 232 attached or USB attached SureMark printers The following mediums can be used to update the SureMark firmware e Firmware update diskettes Chapter 3 SureMark installation service and utility software 37 Updated April 2 2009 e POSS for Windows 4610 Printer Firmware Update Program e Alternative 4610 firmware update method via ElA 232 attachment cable Use the appropriate procedure that follows to update the SureMark firmware after downloading the latest level software from the Retail Store Solutions Web site see Resources on the Internet on page 44 Using a firmware update diskette Models TI1 and TI2 only Use a firmware update diskette to update the firmware in configurations when the SureMark is attached by either an ElA 232 or RS 485 cable and when the system has a floppy diskette drive a PC keyboard and display 1 Download the latest level of firmware update diskette from the Web see Resources on the Internet on page 44 You can select from several update methods including attended unattended and automatic Insert the firmware update diskette in drive A Power on the system unit that has the SureMark attached by either an ElA 232 or RS 485 cable Select RS 485 or ElA 232 connection Follow the messages displayed to complete the firmware update a Press Enter OK at the logo screen to proceed b Choose connection type RS 485 or ElA 232 For ElA 232 conn
257. ucts This information is for planning purposes only The information herein is subject to change before the products described become available 204 SureMark Printers Users Guide Updated April 2 2009 Electronic emission notices Federal Communications Commission FCC statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may
258. unication 21 power on self test Models T11 T12 T13 T14 T18 61 preparation 17 problem determination Models T11 T12 T13 T14 Tl8 T19 TG3 TG4 TG8 TG9 67 testing Models TI11 T12 TI3 TI4 61 unpacking 18 intercharacter spacing command set 135 interfaces communication 10 introduction 3 invert command set or cancel 131 Index 215 J Japanese power line harmonics compliance statement 207 Japanese Voluntary Control Council for Interference statement 207 JavaPOS for Windows 39 JPEG 5 K Korean communications statement 207 L landscape printing commands 183 left margin command set 138 limitations 9 line spacing minimum units 137 line spacing select 1 6 136 line spacing select 1 8 136 M maintenance printers 85 maintenance service provider 85 memory units 89 mercury added statement 212 MICR data parser sample code 44 MICR read read command 165 MICR reader and check flipper test 65 MICR reader read head cleaning 56 microcode tolerance MCT loading command 124 request command 125 miscellaneous ElA 232 commands 160 Model 3 or 4 printer emulate limitations 41 overview 41 model comparison 7 multipart form specifications 82 N notices 203 battery recycling 210 cable ferrites 208 electronic emissions 205 electrostatic discharge ESD 208 end of life disposal 209 IBM 203 safety information 197 O offline test single station printer customer receipt 76 reset printer 78 test pattern 77 216 Su
259. upports Models TI3 Tl4 TG3 and TG4 at the point of sale 2 4690 Terminal Services for Windows NT is required when you use Windows NT 4 0 or Windows 2000 as the primary operating system with these 4690 applications 14 SureMark Printers User s Guide Updated April 2 2009 Resident code pages Bar codes These code pages are resident in the printer e Generic e 437 US e 850 International only Models Tl1 and T12 e 858 International only Models TI3 TI4 Tl8 TG3 TG4 TF6 and TM6 e 860 Portuguese e 863 Canadian French e 865 Norwegian Additional code pages four thermal and two impact can be downloaded if desired using diskettes that are available on the Web See Resources on the Internet on page 44 ge 44 for more information about downloading diskettes SureMark printers can generate these bar codes e UPC A e UPC E e JAN13 EAN 13 e JAN8 EAN 8 e Code 39 e ITF e Codabar e Code 128C e Codes 128A 128B and 128C only Models TI3 T14 T18 TI9 TGS TG4 TG8 TG9 TF6 and TM6 e Code 93 e PDF417 Chapter 1 Introduction 15 Updated April 2 2009 16 SureMark Printers User s Guide Updated April 2 2009 Chapter 2 Installation instructions Unpacking the printer Installing a SureMark printer Installing for EIA 232 RS 485 communication Installing SureMark for USB communication Using the wall mounting feature Installing the fillers Installing fillers
260. valid if the Enable Color Printing command see s sent first e When color paper is enabled depending on the paper the printer might be limited to printing at 15 lps when printing 8 Ipi Set line spacing using minimum units EIA 232 Syntax ESC 3 n or X 1B33 n where n Specifies line feed steps In the customer receipt station 1 inch 204 steps and 1 mm 8 steps Thermal must be an even number Appendix D EIA 232 programming information 137 Updated April 2 2009 In the document portrait station 1 inch 51 steps and 1 mm 2 steps In the document landscape station 1 inch 127 steps and 1 mm 5 steps This command should be sent after Set print station parameters on page 136 Set sheet eject length ElA 232 Syntax ESC C nor X 1B43 n where n Specifies the number of line feed steps using minimum units moved when a FF is sent in the receipt station In the document station an eject will feed until the document has exited the lower document sensors this length is not used Default n AO 160 decimal Maximum 255 steps FF hex This value is stored in the EEPROM in the printer so that it is not lost when the printer is reset Set horizontal tab positions ElA 232 Syntax ESC D n1 n2 NUL NUL or X 1B44 n1n2 0000 where n1 The high order byte dot offset for the horizontal tab n2 The low order byte dot offset for the horizontal tab Default There is a tab every 100 dots Remarks
261. yntax GS R nor X 1D 52 n1 n2 where n1 The high order byte of the ECC level n2 The low order byte of the ECC level Default n1 00 n2 15 Range O lt nin2 lt 400 decimal 170 hex Remarks For O lt nin2 lt 8 the ECC level is assumed as that particular security level The security level determines the number of error correction codewords added to the symbol Error Correction Security Level Codewords 0 0 154 SureMark Printers User s Guide Updated April 2 2009 2 6 14 30 62 126 254 510 0 N O A A Q N For 9 lt n1n2 lt 400 the ECC level is assumed as a percentage of the codewords in the bar code Select aspect ratio PDF417 bar code EIA 232 Syntax GS S ric or X 1D 53 r c where r The height dimension for the ratio 1 lt r lt 9 Cc The width dimension for the ratio 1 lt c lt 9 Default f l CSa Remarks This is not an exact ratio The image will get as close as possible to the ratio However the maximum width of an image is 12 columns and the maximum height is 90 rows Enable PDF417 truncation EIA 232 Syntax GS T nor X 1D 54 n where n Whether to enable truncation 0 Disable truncation 1 Enable truncation Default n 0 Remarks Truncated PDF generates a symbol with the right row indicator and stop pattern replaced by a single width bar There is a slight degradation in decode performance if truncation is enabled which allows more data to fit in the ima

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