IBM Infoprint 1532, 1552 and 1572
Contents
1. 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl Section 03 Functional Tests toc 1 Enter Diagnostics mode 1 Turn off the printer 2 Press and hold WF and gt 3 Turn on the printer 4 Release the buttons when Performing Self Test displays 2 Check the print Registration skew Note Make sure the paper guides in the tray are set properly before making any registration changes a Select Quick test in the registration menu and make adjustments as needed b Keep the final registration page with the printer paper work for QC verification 3 Print the Event Log Select the Event Log menu Select Print Log Look through the events detailed on these pages and keep these in mind while repairing the printer Keep these pages with the printer for QC verification Select Clear Log and select Yes CA20T9 4 Inthe Print Tests menu perform a continuous print test for the following a 30 pages from the Multipurpose feeder b Keep one page with the printer for QC verification write MP feeder test on the page c 60 pages from Tray 1 d Keep one page with the printer for QC verification write Tray 1 test on the page 5 Printers with a Parallel port a Attach a parallel cable to the printer b Open the Parallel Port Test Pages shortcut on the PC desktop c Click on File2. Clean interior of printer as needed 14 Remove and file paperwork Page 15 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl Section 08 Packaging toc Depot Packaging Instructions Infoprint 15x2 Printer 15x2 Printer Foam Insert 7370385 Open the front cover Used in place of the toner cartridge during shipping Place the Foam Insert inside the unit Place the unit in the bag and Place the Bottom Cushion secure with tape 7376343 in the carton Place the unit in the carton Place the arasa onian orio unt Cushion Rape Aaaa the carton and seal 7376333 arasa onian orio unt on top of the unit with Rape Aaaa Add labels Prepared by J Lucas 01 23 06 Page 16 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl Section 09 Revisions Revision Detail 05 23 06 Added packaging images Michael Trinler 06 06 06 Added steps to sect 2 for checking the toroid on the printhead cable Michael Trinler 07 24 06 Updated packaging images Michael Trinler 05 02 06 Added maintenance count reset to section 3 amp 7 added parallel test to sec 3 Michael Trinler Page 17 of 17
3. and Print to run the test pages d Keep page 1 and 35 with the printer for QC verification Parallel test Parallel Test Page 11 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 6 Perform the Duplex Quick Test e Print 15 copies of the duplex test e Keep one page with the printer for QC verification write Duplex test on the page 7 Perform the printer Hardware Tests but only run the following a LCD test b Button test 8 Resetting the Maintenance Count Ifthe page countis andthe Them Fuser condition is OK Research the printer s service history If the fuser Then Was replaced Reset the Maintenance previously Count Was not replaced Replace the fuser and reset the Maintenance Count 9 Turn the printer off and back on or select Exit Diagnostics to return the printer to a normal operating state Section 04 Network Card Reset and Testing toc 1 Enter Configuration Menu 1 Turn off the printer 2 Press and hold Wand p 3 Turn on the printer 4 Release the buttons when Performing Self Test displays Once the printer has finished warm up CONFIG MENU will appear on the display Press the down arrow button until Factory Defaults is displayed Press the Select button Press the up or down arrow to
4. parts will be needed to repair the printer If the parts are Then Replace the parts and restart this procedure at step 3 Not in stock Make sure an order for them is placed and set the printer aside Awaiting Parts Check the printers previous repair history in the tracking system Ifthe printer has been and Then Serviced more than once For the same Use the previous complaint fix and the error log on the first Quality Page problem Figure B as a guide in the current repair Serviced more than once Not for the Use the error log on the first Quality Page Figure B as a guide in the current same problem repair Use the error log on the first Quality Page Figure B as a guide in the current repair Section 02 Visual Inspection toc Clean printers with toner dust contamination by removing the top left and right covers and use compressed air and or a toner vacuum Avoid contaminating the printhead with dust Check all covers for damage All covers must meet the A B and C surface cosmetics requirements Check the operator panel buttons and printed text for damage jie damn ela lh Wn Wes el ia Weal n Open the front cover Check the TLI Serial number label on the left for damage al S ot PAL Pas 10 iu 100 HUME MH Wid AP Clean the interior of the printer as needed Page 3 of 17 CREATION DATE 12 02 05 REVISION DATE 07 24 06 Doc ID USDEPOTDOC29 Check the UL label
5. pictured below on the back of the printer for damage Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 8 Remove the charge rollers pictured below L a Check the charge rollers for damage b Make sure the brass colored bearing is in place on the right side c Re install the charge roller and make sure it is installed correctly 9 Remove the transfer roller and clean the area with a toner vac a Check the transfer roller pictured below for damage or wear Page 4 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 11 Check the paper feed alignment assembly rollers circled below for damage or contamination i 14 Check the 4 HVPS contacts pictured below on the inside right for damage Make sure the contacts are clean and spring back when pressed Page 5 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 15 Check the cartridge detents circled below for damage 160 C 356 F 16 a Remove the upper paper f
6. select Restore Network Press the Select button The printer will reset to a Ready state once the defaults have been restored Print the Network Setup page from the Reports menu On the page that prints verify the following Status Not Connected Active Yes DHCP BOOTP RARP Enabled Yes Yes Yes Address Source Manual Address 0 0 0 0 Se ee et as 0A0 0 w Page 12 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 10 11 12 13 14 19 Plug the network cable into the printer The printer should automatically acquire an IP address and print a network settings page Locate the IP address on the network page pictured below which inidcates successful network communication TCP IP Active Enable DHCP Enable BOOTP Enable RARP at ot ot Go 6 vw w A A Hostname LXKECO3AF WINS Status Unregistered WINS Server 0 0 0 0 BOOTP Server 0 0 0 0 Disconnect the network cable Access the Configuration Menu a Turn the printer off b Press and hold the Select and the Return buttons while turning the printer on c Release the buttons when Performing Self Test appears on the LCD d CONFIG MENU will appear on the LCD once warm up is complete Press the right Menu button to reach Factory Defaults and press the Select button
7. 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl Section 07 QC Checklist 1 Test pages from repair process are present _____ Menu settings page _____ Network settings page when applicable _____ Registration page _____ MP feeder test page ____ Tray 1 test page ____ 1 and 35 Parallel test pages _____ Duplex test page Quality test pages _____ WinCSU pages ____ Windows test page _____ Print server settings pages when applicable _____ Serial number on the paper work matches the printer _____ Covers are clean and undamaged _____ Operator panel is OK _____UL label on back is OK mee oe Ne 9 Ports and clips are ok e Parallel clips are present e ____ Ethernet port will hold a cable e USB port is OK ____Inside of printer is clean no dust or toner ____ Transfer roller OK _____ Charge rollers OK 0 _ Hi volt contacts OK ie 11 Print the Menu settings page a _____ Printer name is T64x at the top of the page b Serial number on pages matches printer c Network models Network settings page printed and the TCP IP settings have been reset highlighted below TCP IP DHCP BOOTP RARP Enabled Address Source 3 Address Neimask 55 755 7455 0 Lratewa 0 0 0 0 Hostname WINS Status LXK431032 Unregistered WINS Servet 0 00 0 DHCP Server 0 0 0 0 12 Print the Quality test pages a Quality pages print and print quality is acceptable 13
8. Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl IBM Infoprint 1532 1552 and 1572 Printer Descriptions Infoprint 1532n 4536 n01 Infoprint 1552 4537 001 Infoprint 1552n 4537 n01 Infoprint 1572n 4538 n01 Parts Required Hi yield Toner Cartridge Duplex Option for 250 sheet models Duplex Option for 500 sheet models 3 500 Sheet Drawers Tools Required 453x service manual Flat blade screwdrivers of various sizes Phillips screwdrivers of various sizes Table of Contents Section 01 Determining Printer Condition and Service History Section02 Section 08 QC Checklist section 09 Packaging Section 10 Page 1 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl Section 01 Determining Printer Condition and Service History 1 Compare the model and serial number of the printer with the work order in the tracking system If the printer Information matches the work order Information does not match the work order Set this printer to the side and notify your supervisor of the discrepancy 2 Scrap the printer if it has one of the following conditions e Frame damage e Excessive toner dust conta
9. Press the right Menu button to reach Factory Defaults Restore Network and press Select button again The printer will return to the Ready state once the defaults have been restored Print the network setup page a Press the right Menu button on the printer s operator panel to reach the Utilities menu b Press the Select button c Press the Right menu button to reach Print Net Setup d Press the Select button to print the page On the page that prints verify the following e Status Not Connected Active Yes DHCP BOOTP RARP Enabled Yes Yes Yes Address Source Manual Address 0 0 0 0 Keep this page with the printer for QC verification Section 05 System Test and Configuration toc age ee OOND oS 10 Verify all parts of the test pass 12 Connect to the WinCSU stand alone system or CSU Network System Printer Active if available through the USB port Double click on CSU icon on the desktop to load the test program Click Change Top Bill gt Browse gt TLI Masters gt 15x2 then select the TLI number matching with the printer TLI number can be found by opening the front cover Click OK In WinCSU Seclect TLI make sure the TLI number is correct then click OK Click CSU test then click Start Enter the TLI number then click OK Enter the serial number then click OK Load manual MPFEEDER with letter paper Click Pass Review print samples Verify there are no Light or blurred characte
10. auto compensator bell crank arm and spring for damage Check the PTO shaft for damage Press on the PTO shaft and it should spring back when released Check the Auto compensator wiring for damage and make sure they are routed correctly Push the redrive duplex actuator arm The arm should move freely with very little resistance If the actuator arm does not move freely remove the redrive assembly to identify the cause i Replace the Pick Rollers regardless of condition TQ 7D A290TD Tray Bias Arm Auto connect 24 Return the printer to the upright position and re install the paper tray 25 Remove the left side cover Page 8 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 26 Check the Printhead Cable Step Action mage Loosen the screws securing the ESD shield on the System Board and remove the shield Locate the printhead cable at position J2 on the board if there Is a Toroid on the It must be tied to Printhead cable the System Board cage No action is needed 3 Determine if there is a Toroid black metallic cylinder on the printhead cable 5 Clean the system board area and make sure any options are fully seated gt Reinstall the ESD shield and tighten the screws securing it to the printer Page 9 of 17 Infoprint 15x2 Depot Re
11. eed deflector and check the paper path for adhesive paper or obstructions 17 Check the ESD shield for the envelope feeder and the connector plug under shield for damage i Page 6 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 19 Remove the paper tray a Make sure the green paper size guides on the tray function properly b Make sure the black paper separation guides circled in red below are present and undamaged 20 Check the paper size tabs circled below on the left side of the tray Make sure none are loose broken damaged or missing 21 Flip the paper tray over and check the connection between the tray length guide and the auto size slider on the underside of the tray Make sure these two plastic pieces are connected Page 7 of 17 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 22 Gently lay the printer on its back so the bottom of the printer can be viewed Make sure the four belly band screws are not loose Check the 4 rubber feet for damage Check the Auto connect plug for damage Check the Tray Bias Arm and spring for damage The tray bias arm should spring back when pressed Check the
12. mination e Rodent insect contamination 3 Prepare the printer for testing Action Install a working toner cartridge B Load tray 1 with at least 20 pages of plain letter size paper Attach a power cord to the printer and a grounded power source D Move the printer s power switch to the ON position 4 Does the printer go to Ready If the printer displays Go to step 7 Continue testing 5 Update the RIP and Engine code with PrinterActive If the update fails Try updating again Go to step 7 6 Use the steps below to print the Quality Test pages Step ftir O Turn the printer off B Turn the printer on while holding the Down and Right arrow buttons Release the buttons when appears on the LCD screen Press the Down menu button until Print Tests is checked and press the Select button Press the Down menu button until Prt Quality Pgs is checked and press the Select button to print After the 4 Quality Pages finish printing turn the printer off and back on to return the printer to the normal operating Use these pages to isolate print quality problems Refer to the Print Quality Service checks starting on page 2 88 of the 4520 service manual for diagnosis if needed Page 2 of 17 T 8 1 2 3 4 Infoprint 15x2 Depot Repair Procedure TLI Part Number sequence xxxx Content Owner George Maslin Process Flow Owner Andy Steinkuhl Determine what
13. pair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24 06 Content Owner George Maslin Doc ID USDEPOTDOC29 Process Flow Owner Andy Steinkuhl 27 Remove the white plastic gear guard pictured below left 4 P pa 7 a The teeth on the bevel gear pictured above right should be undamaged and properly greased b Grab the bevel gear and gently try moving the gear up and down to see how much play is there There should be very little if there is signifigant play the bevel gear should be replaced 28 Remove the redrive cap from the top of the printer if not already removed 29 Check the exit bin full flag circled below left 30 Check the autoconnect above right on the top of the printer for damage 31 Rotate the printer in order to access the back 32 From the rear of the printer inspect the left side of the redrive assembly where the exit rollers are attached Make sure the rollers are snapped in completely and that there is no damage in this area 33 Remove the outer redrive door 34 Check the paper diverter assembly pictured below left and ribs on the door for any contamination or damage Also make sure the spring TEE right on the diverter is installed and working properly 35 Confirm that the upper diverter guide and spring are installed and working correctly a Va upper Diverter Garde a e Page 10 of 17 Infoprint
14. rs Toner smudges on the front or back Vertical Streaks Smears or ruboffs Indicate if Print Test passed Keep the printouts with the printer for QC verification Wait for the test to complete Verify exterior of the printer is clean Page 13 of 17 Infoprint 15x2 Depot Repair Procedure TLI Part Number sequence xxxx Content Owner George Maslin Process Flow Owner Andy Steinkuhl Section 06 Repair Procedure Completion Checklist 1 __ Firmware OK 2 Covers are OK amp clean 3 Operator panel is OK 4 UL label is OK 5 TLI label is OK 6 _ Inside clean T Charge roller is OK 8 Transfer roller OK 9 _ Input guides are OK 10 ____ Paper feed alignment is OK 11 ___ s Input flag is OK 12 Toner sensor is OK 13 HVPS contacts are OK 14 ____ Door hinges are OK 15 _ Cartridge detents are OK 16 Tray is OK 17 _ Bottom OK 4 feet auto connect bellcrank amp auto comp 18 Pick rollers replaced 19 PTO shaft and Bevel gear are OK 20 _ Redrive is OK 21 ___ Registration OK 22 Quality pages OK 23 _ Error log cleared 24 Paper feeds OK 25 Duplex test OK 26 ___ MP feeder test OK 27 Tray 1 test OK 28 Parallel test is OK if applicable 29 Maintenance count has been reset Page 14 of 17 CREATION DATE 12 02 05 REVISION DATE 07 24 06 Doc ID USDEPOTDOC29 Infoprint 15x2 Depot Repair Procedure CREATION DATE 12 02 05 TLI Part Number sequence xxxx REVISION DATE 07 24
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