Eagle 800 Series III Service Manual
Contents
1. CR2032 type only Use of other batteries may present a risk of fire or explosion Replacement batteries may be ordered from your authorized Alpha Micro reseller Electrical Warning This equipment contains components that can be damaged by static electricity Follow all electronic discharge precautions when handling the equipment For example touch the metal back panel of the CPU or peripheral chassis to dissipate any electrical charge before touching the circuit boards or equipment within the chassis After turning off power before you open your computer chassis unplug the cord from the electrical outlet to guard against electrical shock SOFTWARE SECURITY DEVICE IDENTIFICATION NUMBER The Alpha Micro Software Security Device SSD is a customized integrated circuit that personalizes the computer providing identity verification for it Certain Alpha Micro and non Alpha Micro software may require that your computer contain an SSD in order to run software that has been customized to run only on your computer Please enter the identification of your SSD above The SSD identification number should be on your computer ID label under SSD Serial No Another way of finding the number is to look at the SSD itself The SSD is located in an integrated circuit location on the Eagle 800 Multifunction I O board its identification number is printed on the SSD itself Software vendors may ask you for the SSD number if they are customizing software to run only2. Data Volume The following instructions list the screen titles important options and the actions you should take using the following syntax lt Screen or box Title or Application Program top line gt lt Selected item gt action for you to do keyboard input keyboard key or lt Selected item gt mouse Select gt menu item Rev A00 Page 10 Eagle 800 Series III Service Manual lt Menu gt action key press keyboard or lt Menu gt Select gt menu item scroll box with mouse left click Radio Button mouse Select or Action notes and choices Select gt program option or Select gt lt Title gt menul gt menu2 gt menu3 gt program option To select the last program option you need to make multiple left button selects with the mouse of each menu number to reach the correct program selection System Administrative Tools Accessing the AM8000 Tools To use the AM8000 System tools there are two ways to gain access Use the Tools menu or typing the specific XCMD from AMOS on the console terminal Press until the AM8000 System Diagnostic screen appears Press T will open the lt Tools gt menu Or while in AMOS on the VTMI console terminal Type XCP to launch the Control Panel application Type XPLORE for the windows explorer Type XDISKS to use the Windows Disk Management tool This gives you access to various XP Embedded tools for formatting disks etc and to Norton Ghost for creating Bootable Backup R
3. Details gt menu 1 Primary NTFS Disk Load New Size 39197 an input box is highlighting the New Size or use the Old size number which the drive was partitioned for which is displayed on the right In Destination drive details to delete new size and type in your number if the number displayed is wrong Type the number written on the left side of the DVD label Examples below C 7577 is the Eagle 800 Volume size for Series III systems C 5004 is the Eagle 800 Volume size for Series II systems C 19602 is the Eagle 800 Volume size for early systems C 19092 is the value of some Eagle 800 Internal RAID systems Press ENTER If the drives were resized during the manufacturing phase the new number will be written on the DVD label If the number being entered is larger than the original C drive size the next partition the D drive will get written over and you will loose the D drive data Be very careful and accurate 11 Press the key to select OK press ENTER 12 The message box will display and ask lt Proceed with disk restore Destination drive will be permanently overwritten gt 13 Now to start the lt Norton Ghost restore gt No is highlighted so you can cancel this operation if you wish Press the to YES then press to execute the Restore 14 Allow the Ghost Software to restore the data This takes about 10 minutes for the first logical After the drive is loaded from DVD Ghost will ask to lt Reset Computer gt Press
4. If necessary create an AMOS AMD pseudo drive using the AM8000 configuration process described in the AM 8000 Server Owner s Manual Generally we recommend disks of 4 GB or less so that each will fiton a DVD RAM media However the choice is yours Using a large tape drive or the Ghost compression will allow backing up much larger AMD files Proceed with restoring the last AMOS backup as appropiate to the backup procedure used Then as mentioned above use MONTST to re syncronize the System Volume copies of the important MON and INI files If you used the above procedure to install a sub system drive you can change the motherboard BIOS settings to boot off of the newly defined disk drive Restoring just one AMD file from a Ghosted backup If you want to access a few files from a Ghosted backup you can copy the appropriate AMD file from the Ghosted backup to the hard disk configure this copy of the AMD file as a sub system drive in the AM8000 AMOS Disks configuration screen and if necessary add it to the booting INI file Then you can access all of the AMOS files in the AMD drive disk file The special part is getting the AMD disk file from the Ghosted backup This is done using the Ghost Explorer Open Ghost from the AM8000 Tools menu see above Select the Ghost Utilities to Ghost Utilities and press ENTER Then select Ghost Explorer TAB to Ghost Explorer and press ENTER In Ghost Explorer Open the appropriate dr
5. The AMOS Bootable Ghost Recovery DVD shipped from Alpha Micro has the default settings and the original disk files Any patches or Customer data applied to the Server after installation will be missing time there is a configuration change to the Server This up to date backup will contain all the information about the specific installation Then this backup should be copied to alternate media and labeled and stored for future use M The system administrator should perform a Ghost backup to a file of the C SystemVolume any Rev A00 Eagle 800 Series III Service Manual Page 15 If the boot AMD disk file was on the first disk partition then the installation s AMD disk files will have to be regenerated and the application software MTURES ed back onto the pseudo drive If the system administrator places the AM8000 AMD boot disk on the D drive it will also have to be restored from the D Data Volume backups After a Ghost restore to a new disk drive if you have additional backups of just the AMD disk files then you are safe These AMD files will need to be copied to the correct locations and then Configured in the AM8000 program as described in Chapter 3 of the AMOS 8 x Servers Owner s Manual System Software Load from Ghost DVD or Drive Image Backup The numbered procedure below is used to load an empty hard drive with the AMOS 8 1 Bootable Recovery DVD At the console follow the procedure by executing the commands Read the screen titles
6. Type Soft Off by Power Button PME Eve Power o Power O Power O AC Back gt PnP PCI Co PGT I I PCT LAL PCT 3 I PCI 4 I gt PC Health S odem Ring on USB Resume from Suspend nt Wake Up n by Alarm HPET Support HPET Mode n by Mouse n by Keyboard function nfigurations RQ Assignmen RQ Assignmen RQ Assignmen RQ Assignmen co ct ct qt tatus Reset Case Open Status System Warning Temperature CPU War gt MB I PU Smart Fan Mode ystem Smart Fan Control ning Temperature System Fan Fail Warning System Fan Fail Warning CPU Smart FAN Control S nt Tweaker llig ipset FO COGAN GEC A PU Frequency MHz CIE Clock MHz PU Clock Ratio obust Graphics Booster PU HT Link voltage Voltage Control h DR2 Voltage Control PU Voltage Control Save and EXIT Setup Exit Saving Changes Disabled Disabled Enabled S1 POS Delay 4 Sec Enabled Enabled Enabled Disabled Enabled 32 bit mode Disabled Disabled Full On Auto Auto Auto Auto Disabled 60C 140F 60C 140F Enabled Disabled Enabled Auto Enabled 200 100 Auto Disabled Normal Normal Auto Normal yes Page 19 Rev A00
7. and allow system to restart 15 Eject the DVD and remove it Place it back in the storage jewel case 16 When the system restarts press the ESC key on the keyboard during the 5 second count down Execute the windows lt Explorer gt application and inspect the C and D volumes If the drive was empty the operator must initialize the D DataVolume drive as described earlier in this document Getting to a Production Configuration If you had changed any of the AM8000 configuration information since creating the bootable backup DVD such as adding Microsoft Network printers COMxx ports SCSI devices firewall settings etc then you will need to repeat those changes In addition the AM8000 INI and other customized INI files and perhaps even the AM8000 MON may not be current Production versions are normally on the AMOS 8 1 AMD disks on the Data Volume AFTER restoring the latest backup see below these can be updated by simply MONTSTing from the latest backup copies like MONTST AM8000 which will re syncronize the System Volume copies Rev A00 Eagle 800 Series III Service Manual Page 17 If the Data Volume partition usually D was restored then restoring the production system is done If this was the most recent backup of the AMOS data then the whole procedure is done If there is no Data Volume it was not on the backup then create a data volume using the New Partition Wizard described earlier in this manual
8. and responses and take the appropriate action Please be very careful with this procedure while entering the C System Volume disk size If the size is larger than what the hard drive was partitioned for originally the data on the E DataVolume drive will get written over For an empty drive you must do a Disk restore to correctly write the boot sector on the drive to make it bootable 1 Power system up place the Bootable DVD in the drive and boot the system from the DVD RAM drive 2 The Console Screen will display lt Press any key to BOOT from DVD RAM Press 3 The first screen displayed is lt About Norton Ghost gt will ask for lt OK gt Press Note Anything that is highlighted in White is the command that is selected 4 In the lt Symantec gt menu is selecting lt LOCAL gt Press ENTER 5 The lt Action menu gt DISK is highlighted Selecting DISK will overwrite all partitions on the Drive selected Either Press to select Partition or Press for Disk a If selecting a Disk Restore in the lt Disk menu gt Press 4J twice to select From Image then press b If selecting a Partition Restore Press to select the lt Partition menu gt Press twice to select From Image then press ENTER 6 lt Image file Name to Restore from gt menu a Type TAB to select lt Look in gt lt A gt press b Now a pull down menu shows all drives We must select the DVD RAM drive or press to select the DataVolume which contains an image sa
9. bottom and the plastic bezel will unlatch 2 Use the smaller 3 1 2 mounting ears to attach to a 3 Y2 drive and slide into the lower 3 1 2 drive bay Mount the peripherals into the drive cages using standard hardware When you have completed the installation of each peripheral into the drive cage and reinstalled the drive cages into the chassis plug in both power and signal cables into each peripheral Installing Additional 5 1 4 Peripherals There are three metal plates covering the 5 1 4 drive bays Select the position to mount the peripheral you want to install and carefully use your hands to twist the metal plate back and forth until it breaks off Don t break off the plates covering the drive bays that you are not going to use Then follow the instructions below Rev A00 Eagle 800 Series III Service Manual Page 9 1 Fora full size peripheral that mounts in the upper two positions take two of the drive rails that came with the system and mount them to the sides of the 5 1 4 peripheral Make sure that the metal portion is angled away from the device and facing forward The drive rails are usually fastened inside the chassis at the bottom 2 Slide the device into the drive bay until you hear a click Mount any other devices accordingly 4 Carefully press the plastic drive bay covers off the bezel and attach the bezel back into the chassis Like the metal plates take off only the covers for the drive bays you are
10. on your computer ALPHA MICROSYSTEMS 17534 Von Karman Irvine CA 92614 Table of Contents Rev A00 Eagle 800 Series III Service Manual Page 1 INTRODUCTION This document contains instructions that are intended only for authorized service personnel Eagle 800 computers contain a high output power supply which produces current levels high enough to make it unsafe for unauthorized persons to perform work inside the chassis This document describes the Eagle 800 Series III computer package in the deskside chassis It covers the following procedures e Removing your computer s side panel e Electronic equipment handling precautions e Printed circuit board configuration options e Installing memory e Peripheral installation e Drive replacement or adding another drive e Restoring the System Volume Software e Eagle 800 Series II Optimal BIOS Settings ACCESSING YOUR COMPUTER When adding additional equipment or servicing your computer you will need to remove two screws on the edge of the rear panel that secures the left side panel to the rear panel unlock the side panel by unsnapping the plastic fasteners at the rear swing the side panel out and remove it This will expose the inside structure of your computer including the power supply main logic boards and peripherals Lay the case down so that the open side is up This will facilitate gaining access to the internal system areas ELECTRONIC EQUIPMENT HANDLING PRE
11. CAUTIONS With the AC power cord unplugged and the side cover removed the components inside your computer are vulnerable to damage caused by static discharge Your body and clothing can store an electrical charge that can damage or destroy unprotected electronic components Before handling any computer hardware make sure your work area is properly protected against static discharge There are a number of commercially available static protection devices like the wrist strap shown in Figure 1 designed specifically to protect your equipment from harmful static discharge Rev A00 Page 2 Eagle 800 Series Ill Service Manual Figure 1 Static Protection Wrist Strap HARDWARE CONFIGURABLE OPTIONS The following sections summarize the configuration options available to let you tailor your hardware to your needs Most of these options require access to the main circuit boards inside the computer and should be performed only by qualified technical personnel Contact your VAR if you need assistance Printed Circuit Board Configuration Eagle 800 Series Ill CPU Board The Eagle 800 Series III CPU board is the primary board of the system Most other boards contained in the system actually plug into the CPU board including the memory DIMMs the multifunction I O board and other special function boards This board also contains the following circuitry One Athlon 64 high speed processor socket AM2 Controller and connector for ATA 133 100 66 33
12. Channel 2 Master gt IDE Channel 3 Master gt IDE Channel 4 Master gt IDE Channel 5 Master gt Drive A gt Floppy 3 Mode Support gt Halt On ADVANCED BIOS FEATURES AMD K8 Cool amp Quiet control gt Hard Disk Boot Priority 1 Ch2 M 2 Bootable Add in Cards First Boot Device Second Boot Device hird Boot Device assword Check DD SMART Capability way Mode ull Screen Logo Show nit Display First rame Buffer Siz nboard GPU OH EP eh a Integrated Peripherals Serial ATA Raid Config NV SATA Raid function n Chip IDE Channel 0 n Chip MAC LAN V Serial ATA Controller E Prefetch Mode B Memory Type oard Audio Function oard 1394 art LAN nboard LAN Boot Rom nboard Serial Port 1 nboard Serial Port 2 nboard Parallel Port Rev A00 Jan 14 2008 08 24 00 Current date amp time TSSTcorp CDDVDW SH S None ST3160815AS None None None None Disabled All but keyboard Auto ST3160815AS CDROM Hard Disk USB CDROM Setup Disabled Disabled Disabled Onboard VGA 64M Always Enable Press Enter Disabled Enabled Auto All Enabled Enabled Shadow Disabled Enabled Press Enter Disabled 3F8 IR04 2F8 IRQ3 378 IR07 Eagle 800 Series III Service Manual Parallel Port Mode On Chip USB USB Keyboard Support USB Mouse Support Legacy USB Storage detect gt Power Management ACPI Suspend
13. For Authorized Service Personnel Only Eagle 800 Series III alpha micro Service Manual DSS 10621 03 Rev A00 FIRST EDITION January 2008 To re order this document request part number DSS 10621 03 FCC Notice This equipment has been assembled using components that have been certified under a Declaration of Conformity to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your reseller or an experienced radio TV technician for help Canadian Department of Communications Compliance Statement This equipment does not exceed Class A
14. anagement e H iG System Toots Tee Parton asic NTFS FA ge Event fewer SGHOST_O01 H Petion Bese GDFS 684 ME Fg Shared Polders Eyice Partition Basic NTFS Healthy System 7 40 GE Local Users snd Groups GHOST_OO1 Pt 584 ME COFS Heath Figure 7 Disk Management 1 Right click on Disk 1 black bar in the lower panel and Select gt New Partition The lt New Partition Wizard gt will display Select gt Next 3 lt Select Partition Type gt Select gt Primary partition gt Next You can only boot off of a primary partition 4 lt Specify Partition Size gt the Partition Size in MB type in 7577 select gt Next button 5 Allow the program to assign the next drive letter Select gt Next button lt Format Partition gt Format this partition with the following settings File System NTFS Allocation unit size Default Volume Label type in SysVol2 Check the Perform a Quick format box Select gt Next button Select gt Finish button 6 When XPE finishes formatting the drive the display will look like this Sizes here are for Series 2 smaller sized drive Rev A00 Eagle 800 Series III Service Manual Page 13 i Storage E Eureovabia Stor age Clem Defragmente Genie Manamatar sp services and Apobcatons PE jj mmr ama 10 11 12 13 14 15 16 17 18 4 59 G8 NTFS 13 19 GE TRE Hesthy festoni Heskhy Svavolt F 469 GB NTFS Headey Figure 8 Crea
15. compatible peripherals Integrated SATA controller with four SATA disk drive connectors Integrated Ethernet controller 10 100 1000 Mbps operation Four DDR2 DIMM sockets for support of up to 16GB of PC6400 SDRAM Two 9 pin serial I O ports with modem control One 25 pin SPP ECP EPP parallel port Eight USB 2 0 compliant ports Rev A00 Eagle 800 Series Ill Service Manual Page 3 Integrated video graphics controller for system display console PS 2 keyboard and mouse ports CPU temperature and voltage monitoring Seven PCI slots Four 32 bit PCI One PCI Express x16 and Two PCI Express x1 for optional SCSI controller additional serial I O and other specialized functions Eagle 800 Series Ill CPU Board Configuration Figure 2 shows the Eagle 800 Series III CPU board configured as shipped by Alpha Micro The standard jumper positions are listed along side the figure All jumpers should be left in their factory configured positions DIMM memory connectors 1 thru 4 a oo er A CPu_FaAN IT u_u CPU PIC location Lil Front Panel Audio Cable igi 3 as BATTERY POE a E 3 x di IDE Connector DLR Siaa SATA Drive Connectors Four Front Panel USB Connector x 2 Front Panel Interface Connector RWA LED Rear Panel Fan power Figure 2 Eagle 800 Series III CPU Board Configurations The front panel indicator and control connectors are shown in Figure 3 Rev A00 Page 4 Eagle 800 Se
16. ecovery DVD and other DVD CD data backups The system administrator should know how to use Windows utilities and how to use Norton Ghost software Formatting DVD RAM Media To format the DVD RAM media follow this procedure First launch the lt Windows Explorer gt application by typing XPLORE from the VTMI terminal Select and Right Click with the mouse on the DVD RAM drive E Select gt InCD Format Select gt Format radio button From this window type in a Volume Label AMOS1 Select gt Start button fado do When the process is finished an Explorer window of the E drive will be displayed Then you may right click and add an AM8000 folder Now the DVD RAM is ready to use from XP Embedded You can copy AMD files to the DVD RAM This process is rather slow and AMOS should be stopped while copying a large file to the DVD RAM Copying a 4 GB AMD file to the DVD RAM takes about 2 hours Rev A00 Eagle 800 Series III Service Manual Page 11 TT xl Device E ALAS A GAT E Forma dit E Forma Cirie C Quick formai jose file system Other option i Labet Options imosi m Verity Figure 6 Format DVD RAM Media Accessing the AM8000 Disk Management screen Many of these administrative tasks require access to the AM8000 Disk Management screen On the console terminal type XDISKS to start the application or follow the procedure below You may also use the mouse to point the Menu Item and click to select The ma
17. gle 800 Series III Service Manual Replacing the Time and Date Battery When replacing the battery on your CPU board always be sure to power down the system first DO NOT replace the battery with the power on As always when opening your computer chassis take proper precautions against electrostatic discharge which can seriously damage system components The board uses one three volt lithium battery part CR2032 that will last for approximately two years To remove the existing battery which is about the size of a quarter you must slide it out from under the top spring contact It may be necessary to lift the top spring contact slightly to remove the battery from the plastic well that holds it in place Do not bend the spring arm or you will lose the contact tension and the battery backup will be intermittent When installing the new battery make sure the positive side is facing up and the top spring arm contact is pressing down firmly to hold it in place After installing a new battery the system BIOS setting will be reset to factory defaults These are not optimized for the Eagle 800 Series III See the following section for restoring your BIOS settings to the optimized settings Restoring Your BIOS Settings Besides the time and date the Eagle 800 s battery also maintains the system setup parameters and boot device parameters These are stored in Eagle 800 s on board BIOS chip Therefore when you remove and replace the bat
18. ive letter and Ghost file Select the desired AMD file Finally lt Extract gt the file to the desired location Remember that if AMOS is active and the filename of the disk file is the same as the one open and the destination is the same folder Ghost Explorer will not be able to complete this function Exit AMOS and then you may write the disk file back to the active location ON LINE DOCUMENTATION There is on line documentation on each system The Adobe Acrobat Reader is also installed on the system and can be used on the Console to review the PDF documentation files To access the PDF files use the Control Panel interface to browse to a directory and find the PDF file you desire to read Double click on the PDF filename and the Acrobat reader will launch and display the document We highly recommend that you read the Norton Ghost Guide on the workings of this useful Backup and Restore utility Rev A00 Page 18 Eagle 800 Series III Service Manual APPENDIX A EAGLE 800 SERIES Ill OPTIMAL BIOS SETTINGS GA M61P S3 Motherboard To Enter Setup press during the POST process to enter the motherboard AWARD BIOS setup Use arrow keys to move the cursor to highlight the field to change The items in bold are the AMOS specific changes from the Default values The data below reflects Bios Version 3 31a Standard CMOS Features System Date System Time gt IDE Channel 0 Master gt IDE Channel 0 Slave gt IDE
19. limits per radio noise emissions for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Operation in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference Avis de Conformit aux Normes du Minist re des Communications du Canada Cet quipment ne deapsse pas les limits de Classe A d mission de bruits radio lectriques pour les appareils numeriques tels que prescrites par le R glement sur le brouillage radio lectrique tabli par le minist re des Communications du Canada L exploitation faite en milleu r sidential peut entrainer le brouillage des r ceptions radio et tele ce qui obligerait le propri taire ou l op ratour pendre les dispositions n cessaires pour en liminer les causes Battery Warning CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions ATTENTION Il y a danger d explosion s il y a replacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou d un type recommand par le constructeur Mettre au r but les batteries usag es conform ment aux instructions du fabricant This computer contains a 3 volt lithium battery When necessary replace the battery with
20. ng DIMMs then install new ones following the procedure below Removing Memory DIMMs To remove a DIMM from its connector 1 Press out on the retaining latches until the memory module pops up 2 Lift the DIMM out of the connector Installing Memory DIMMs The Eagle 800 supports a minimum of 512MB and a maximum of 16GB of main memory SY Before attempting to install any memory make sure that the memory you have is compatible with the Eagle 800 Use Alpha Micro PFB 00723 XX or equivalent memory to expand your system To install memory expansion DIMMS in the Eagle 800 CPU board use this procedure 1 Install a DIMM in memory slot 1 closest to the main CPU processor chip 2 If installing a second memory DIMM install it into memory slot 2 Use the same capacity memory DIMM since dual channel technology is supported on this motherboard doubling the bandwidth of the memory bus If installing DIMMS into memory slots 3 and 4 follow the same guidelines as for slots 1 and 2 3 Make sure that the DIMMs align properly with the memory slots The modules are keyed to ensure that the memory DIMM is properly oriented 4 Gently push the memory module into the desired slot Once properly seated the retaining latches on each end of the connector will close and secure the module into the slot Sometimes you may need to close the latches yourself Rev A00 Page 8 Eagle 800 Series III Service Manual 5 After installing the DIMMs the ne
21. nual keyboard method is outlined below Press to lt AM8000 System gt Press ALT T opens Tools Press to Control Panel Press lt Control Panel gt Press to Administrative Tools Press lt Administrative Tools gt Press J to Computer Management Press lt Computer Management gt Press 1 to Storage Press Press to Disk Management Press and Use the arrow keys to move between the various drives usually Disk 0 and Disk 1 The and will select various partitions on each Disk You should see each physical drive or drives on the system with drive sizes and partition sizes Adding another hard disk When adding another hard disk drive there are some additional steps necessary before loading software Physically install the new hardware Rev A00 Page 12 Eagle 800 Series Ill Service Manual The disk drive should have a SATA interface Use the flat SATA data cable and plug into the next available SATA port on the Main board Connect the SATA Power cable to the drive with the yellow wire to the outside edge of the drive Configure the new drive by either a Manually allocating the drive partitions and format each partition b Doing a Ghost restore of a recent full backup to the new hard disk See the Restoring the AM 8000 System Volume Once you add a new drive to the system that is not formatted it will be displayed in the lower panel with a Black Bar First we must allocate a partition C Computer M
22. r the following error message should appear Magic code verification failed please re enter OK If this happens and you did not make a mistake typing the 12 digit number restart the system and verify the CMOS settings and then retry installing the CPU PIC If this fails Eagle 800 Series III Service Manual Page 5 Select the Control Panel In the Address box select the Down Select button Browse to the C AM8000 folder Browse in the AM8000 folder and find amcfg cfg file Email this file to Support alphamicro com identifying who you are what your system serial number is and the CPU PIC that you entered AM 113 45 MultiFunction Coprocessor The AM 113 45 Multifunction Coprocessor board is a PCI compatible board that plugs into a 32 bit PCI slot on the Eagle 800 CPU board It contains the following functions SSD Software Security Device chip Four high performance serial ports Hardware timer Optional uninterruptible power source UPS monitor port Optional front panel display port AM 113 45 MultiFunction Coprocessor Board Configuration The AM 113 45 Multifunction Coprocessor board has been factory tested and shipped with its configuration jumpers set in their standard default positions as shown in Figure 4 All jumpers should be left in their factory configured positions JP4 and JP1 S2 installed SSD Socket location Figure 4 Eagle 800 Multifunction Coprocessor Board Configuration Rev A00 Page 6 Ea
23. ries III Service Manual Spes Const Mesage LED Porri ug LED DE Hard Disk Activa LED Figure 3 Front panel connections If you ever need to replace the Eagle 800 Series III CPU Board you will need to enter the 12 digit CPU PIC number into the AM8000 Configuration screen The CPU PIC number is located on the CPU board as shown in Figure 2 Write this CPU PIC number down before installing the CPU board The first time you boot up the Eagle 800 after replacement of the CPU board follow the procedure in the AMOS 8 x Server Owner s manual Appendix F or use the procedure below to identify the new CPU board to the system software NI Rev A00 Once the Eagle 800 starts to boot depress the C key combination for the boot job VTM1 and make sure the job is at command level Make sure the EAMOS INI file is in CPU PIC mode not in Shipping mode Then restart AM8000 program Depress the key combination on the keyboard to display the AM8000 System Diagnostic window Mouse click on Configure The AM8000 configuration screen will be displayed Move the mouse cursor over the Magic Code input box click inside the box and type in the 12 digit number of the CPU PIC you wrote down previously from the label on the new CPU board Depress on the keyboard After a short period of time if the CPU PIC installation was successful you should see the message Verification passed If you typed the wrong 12 digit numbe
24. tery your BIOS settings will be lost After you install the new battery and turn system power on you need to access the BIOS Configuration menu by pressing during POST and restore your settings Refer to Appendix A for the optimized settings for the Eagle 800 Series III If you do not use the BIOS configuration menu to restore your settings the system will drop into standard factory defaults and boot the Eagle 800 with parameters that are not optimized for the system Yet when it does start to boot the AlphaShell Exe will boot the system with AM8000 MON and AM8000 INI as the system parameters Once the system is up and running log to OPR and enter the current time and date Reboot the system to initialize the system up time SSD Chip Removal The SSD chip is located at U12 on your AM 113 45 Multifunction Coprocessor board as shown in Figure 4 The type of socket used for the SSD chip requires a special tool for chip removal If you ever need to remove and replace this chip be sure to use the correct tool as shown in Figure 5 Rev A00 Eagle 800 Series III Service Manual Page 7 Figure 5 SSD Chip Removal Tool UPGRADING EAGLE 800 ON BOARD MEMORY The Eagle 800 Series III CPU board has four on board DIMM dual inline memory module connectors that support DDRII RAM modules If installing two modules make sure they are the same model type and capacity Should you want to replace or upgrade any of these DIMMs first remove the existi
25. ting SysVol2 To set the new SysVol2 Active right click on F and Select gt Mark Partition as Active Now we need to format the second partition Right Click on the black bar and Select gt New Partition The lt New Partition Wizard gt will display Select gt Next lt Select Partition Type gt Select gt Extended partition gt Next lt Specify Partition Size gt the Partition Size in MB type in 145047 select gt Next button Select gt Finish button This will create a new Light green partition Right Click on the Light Green bar and Select gt New Logical The lt New Partition Wizard gt will display Select gt Next lt Select Partition Type gt Select gt Logical drive gt Next lt Specify Partition Size gt the Partition Size in MB type in 145047 select gt Next button Allow the program to assign the next drive letter Select gt Next button lt Format Partition gt Format this partition with the following settings File System NTFS Allocation unit size Default Volume Label type in DataVol2 Check the Perform a Quick format box Select gt Next button Select gt Finish button When XPE finishes formatting the display will look like this Rev A00 Page 14 Eagle 800 Series Ill Service Manual E Computer Management fee eaxecats e 7 a DERE Computer Management Local vole Layout Typa ie System stes Cspeotyr Free Space Pree ji System Toss fedi Di r Baie NI di
26. using hai When you have completed the installation of each peripheral into the drive cage and reinstalled the drive cages into the chassis plug both power and signal cables into each peripheral Additional Documentation for Peripherals Each peripheral device sold by Alpha Micro is covered by its own set of installation instructions The installation instructions include information on jumper settings termination and cabling Before installing a peripheral make sure you read the documentation pertaining to the device Please look in the C AM8000 DOC for additional documentation files stored there If the documentation was not included with your peripheral device it is probably contained on the AlphaCD that is distributed to all Alpha Micro Value Added Resellers periodically and can be found on the Alpha Micro web site in the Documentation section DISK DRIVE REPLACEMENT AND GHOST RESTORE There are a few situations that will require the system administrator to work with disk drives and DVD media from the AM 8000 Tools All these procedures must be done on the system console Formatting DVD RAM media Accessing the AM8000 Tools Adding another hard disk Restoring the AM 8000 to a new or empty hard disk Restoring just one AMD files from a Ghosted backup o o 00 0 Sl Before beginning any of these procedures make sure you have a current Eagle 800 Bootable gt Recovery DVD PLEASE backup the current System Volume and
27. ve of the C System Volume LU to select Backups and press ENTER The filename of the C volume will have a name like S3Eagle800sn100VolC gho LA to select the most current dated file and Press if not skip this step and select the DVD RAM drive Go to step 8 c Or press to lt DVD RAM gt press ENTER lt Ghost CD DVD Image gt is highlighted in the main window Press ENTER Go to step 9 7 Fora Partition Restore If you had selected this option the next menu will be lt Select source partition from image file gt and will display Part 1 Primary Id 07 Description NTFS Label SystemVol1 Size 7577 Press to select Ok and press to continue Or Press lY to select the correct physical drive Or Press to quit 8 For either a Disk Restore or Partition Restore The next screen will display lt Select local destination drive by clicking on the drive number gt Rev A00 Page 16 Eagle 800 Series III Service Manual If you have more than one drive they both will be displayed so be careful which drive you are selecting a Drive 1 is highlighted either press to select or b Press to select the correct drive number c To select OK press ENTER 9 Fora Disk Restore skip to the step 11 for a Partition Restore the menu will say lt Select destination partition from Basic Drive 1 gt Either you will have 1 or 2 partitions Select the Primary one and press ENTER Skip forward to step 13 10 For Disk Restore In the lt Destination Drive
28. xt time you power on the system the memory will be detected Currently the maximum memory available to AMOS is 750MB This limitation is imposed by memory utilization by the XP Embedded software You may enter the AMOS RAM size in the General tab of the AM8000 configuration screen It has a data input box with the current allocation in MB displayed We recommend the following memory configurations for the various total available memory capacity Total Memory Installed AMOS memory 512 MB 256 MB 1 GB 512 MB 2 GB 750 MB PERIPHERALS Your computer system cabinet can hold up to nine peripherals making a wide range of configurations possible The peripheral bays are structured as follows e Four 5 1 4 front accessible bays typically used to mount tape backup devices DVDs and other 5 1 4 removable media peripherals Your DVD RAM is mounted on one of these bays e Two 3 1 2 front accessible bays e One 3 1 2 drive cage lower cage that can hold up to three 3 1 2 peripherals all internally accessible only The main system disk is usually mounted in this drive cage Installing Additional 3 1 2 Peripherals Locate the 3 1 2 drive cage and determine the location you want to install the new peripheral The drive cage mounts disk drives that are totally contained within the system chassis To mount peripherals requiring front panel access follow the instructions below 1 To remove the front bezel pull forward from the
29. y 14L65C8 tae 05 E g Evert Viii tazio F ar ii Bm Ery LG ML HH E Shared Fokierg E j iii aii nf E Laos User smi Groups k E Performance Logs and dlerts Devi Manager Sig Sior j Data al F Nara TE 13 LA GI NPS A Fette Bde Soe bp nine thy di n ie Ciak Dat agiia gt services and Aopkcebons Systolic 7 40 GE NTFS Hesithy System Figure 9 Creating Data Vol2 Now to configure the new drive for AM8000 operation we need to 1 Copy the desired sub directories to the new partition using Explorer or Create the desired sub directories using Explorer then create the desired AMOS AMD pseudo drive using the AM8000 configuration process 3 Or use Ghost to restore the AMD pseudo drives and other files Restoring the AM 8000 System Volume This procedure to restore the system drive from the Bootable Ghost Recovery DVD is the best way to create a bootable System Volume This procedure can be done to any hard disk including the original drive or a new larger subsystem drive Ghost can restore one or more partitions Ghost can also partition and format hard disks All of these procedures may destroy previous data so use caution when performing them Ghost Restore Process The Ghost Restore process is normally used when a new replacement hard drive is installed All system settings and configuration settings must be re entered for the AM8000 Server installation
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