AM-8000 Series II Service Manual
Contents
1. C 5004 is the Eagle 800 Volume size and some AM8000 systems C 19092 is the value of some Eagle 800 Internal RAID systems C 4251 is the AM 8000 internal drive volume size Press ENTER If the drives were resized during the manufacturing phase the new number will be written on the CD label If the number being entered is larger than the original C drive size the next partition the E drive will get written over and you will loose the E drive data Be very careful and accurate 11 Press the key to select OK press ENTER 12 The message box will display and ask lt Proceed with disk restore Destination drive will be permanently overwritten gt 13 Now to start the lt Norton Ghost restore gt No is highlighted so you can cancel this operation if you wish Press the to YES then press to execute the Restore 14 Allow the Ghost Software to restore the data This takes about 10 minutes for the first logical After the drive is loaded from CD Ghost will ask to lt Reset Computer gt Press and allow system to restart 15 Eject the CD and remove it Place it back in the storage jewel case 16 When the system restarts press the key on the keyboard during the 5 second count down Execute the windows lt Explorer gt application and inspect the C and E volumes If the drive was empty the operator must initialize the E DataVolume drive as described in the previous section Rev A00 AM 8000 Series Il Service Manual Pa2. 200mhz 3 0 3 clk 8 clk 3 Clk 2 Clk 11 Clk 14 Clk 4 Clk 7 0 ns 8 ns Auto Auto Auto Auto 4 Beats Disabled Disabled Disabled AM 8000 Series II Service Manual gt ECC Configuration DRAM ECC Enable MCA DRAM ECC logging ECC Chip Kill DRAM Scrub Redirect DRAM BG Scrub L2 Cache BG Scrub Data Cache BG Scrub gt IOMMU Option Menu IOMMU MODE gt SouthBridge Configuration 2 0 SM Bus Controller HT Link 0 P Comp Mode HT Link 0 N Comp Mode HT Link 0 RZ Comp Mode gt PCI X Configuration HT Link 0 P Comp Mode HT Link 0 N Comp Mode HT Link 0 RZ Comp Mode HT Link 1 P Comp Mode HT Link 1 N Comp Mode HT Link 1 RZ Comp Mode Clock Gen Spread Spectrum gt PwrDwnCtk POWER Power Management APM Resume on Ring Resume on PME Resume on RTC Alarm Power Button mode Restore on AC Power Loss EXIT Save Changes and Exit Discard Changes and Exit Load Optimal Defaults Load Failsafe Defaults Enabled Disabled Enabled Disabled Disabled Disabled Disabled kel kel kel kel Disabled Enabled Auto Auto Auto Disabled Auto Enabled Disabled Enabled Disabled On Off Power On Page 23 Rev A00
3. 9 Rev A00 Page 16 AM 8000 Series Il Service Manual 7 Fora Partition Restore If you had selected this option the next menu will be lt Select source partition from image file gt and will display Part 1 Primary Id 07 Description NTFS Label SystemVol1 Size 4251 a Press to select Ok and press to continue b Or Press lt to select the correct physical drive c Or Press to quit 8 For either a Disk Restore or Partition Restore The next screen will display lt Select local destination drive by clicking on the drive number gt If you have more than one drive they both will be displayed so be careful which drive you are selecting a Drive 1 is highlighted either press to select or b Press lt to select the correct drive number c To select OK press ENTER 9 Fora Disk Restore skip to the step 11 for a Partition Restore the menu will say lt Select destination partition from Basic Drive 1 gt Either you will have 1 or 2 partitions Select the Primary one and press ENTER Skip forward to step 13 10 For Disk Restore In the lt Destination Drive Details gt menu 1 Primary NTFS Disk Load New Size 17500 an input box is highlighting the New Size or use the Old size number which the drive was partitioned for which is displayed on the right In Destination drive details to delete new size and type in your number if the number displayed is wrong Type the number written on the left side of the CD label Examples below
4. Select gt Format radio button From this window type in a Volume Label AMOS1 Select gt Start button BT When the process is finished an Explorer window of the D drive will be displayed Then you may right click and add an AM8000 folder Now the DVD RAM is ready to use from XP Embedded You can copy AMD files to the DVD RAM This process is rather slow and AMOS should be stopped while copying a large file to the DVD RAM Copying a 4 GB AMD file to the DVD RAM takes about 2 hours lS E HL DT ET DVORAM GRA 41206 F Start Format dier E Formal Choate Quick termat jerce file avatar Other options Label Options jamos i l Merite Eject Figure 6 Format DVD RAM Media Accessing the AM8000 Disk Management screen Many of these administrative tasks require access to the AM8000 Disk Management screen On the console terminal type XDISKS to start the application or follow the procedure below You may also use you mouse to point the Menu Item and click to select The manual keyboard method is outlined below Press to lt AM8000 System gt Press T opens Tools Press to Control Panel Press lt Control Panel gt Press to Administrative Tools Press lt Administrative Tools gt Press Hl to Computer Management PressENTER lt Computer Management gt Press J to Storage Press Rev A00 Page 12 AM 8000 Series II Service Manual Press to Disk Management Press and Use the arrow key
5. Select gt menu item scroll box with mouse left click Radio Button mouse Select or or other Keyboard keys Action notes and choices Select gt program option or Select gt lt Title gt menul gt menu2 gt menu3 gt program option To select the last program option you need to make multiple left button selects with the mouse of each menu number to reach the correct program selection Accessing the AM8000 Tools To use the AM8000 System tools there are two ways to gain access Use the Tools menu or typing the specific XCMD from AMOS on the console terminal Press until the AM8000 System Diagnostic screen appears Press T will open the lt Tools gt menu Or while in AMOS on the VTMI console terminal Type XCP to launch the Control Panel application Type XPLORE for the windows explorer Type XDISKS to use the Windows Disk Management tool This gives you access to various XP Embedded tools for formatting disks etc and to Norton Ghost for creating Bootable Backup Recovery CD and other DVD CD data backups The system administrator should know how to use Windows utilities and how to use Norton Ghost software Rev A00 AM 8000 Series Il Service Manual Page 11 Formatting DVD RAM Media To format the DVD RAM media follow this procedure First launch the lt Windows Explorer gt application by typing XPLORE from the VTMI terminal Select and Right Click with the mouse on the DVD RAM drive D Select gt InCD Format
6. ii 13 Figure 8 Ee e 13 Figure 9 Creating Data V l2 geet ia Lanna 14 Rev A00 AM 8000 Series Il Service Manual Page 1 INTRODUCTION 8000 Series II computers contain a high output power supply which produces current levels high uv This document contains instructions that are intended only for authorized service personnel AM enough to make it unsafe for unauthorized persons to perform work inside the chassis This document describes the AM 8000 Series II computer packaged in either the rack mountable chassis or full tower chassis It covers the following procedures o Removing your computer s main access panel o Electronic equipment handling precautions o Printed circuit board configuration options o Installing the AM113 50 and AM966 50 boards o Installing memory o Peripheral installation o DVD and Disk drive formatting o Restoring the AM8000 System Volume o Main board Optimal BIOS Settings ACCESSING YOUR COMPUTER When adding additional equipment or servicing your computer you will need to unscrew the top cover fastener and remove the top cover on the rack mount chassis This will expose the inside structure of your computer including the power supply main logic boards and peripherals For the Tower chassis the side panel will need to be removed ELECTRONIC EQUIPMENT HANDLING PRECAUTIONS With the AC power cord unplugged and the top cover removed the components inside your computer are vulnerable to dama
7. system up place the Bootable CD in the drive and boot the system from the CD DVD drive The Console Screen will display lt Press any key to BOOT from CD DVD gt Press 3 The first screen displayed is lt About Norton Ghost gt will ask for lt OK gt Press ENTER Note Anything that is highlighted in White is the command that is selected 4 In the lt Symantec gt menu is selecting lt LOCAL gt Press 5 The lt Action menu gt DISK is highlighted Selecting DISK will overwrite all partitions on the Drive selected Either Press LY to select Partition or Press for Disk a If selecting a Disk Restore in the lt Disk menu gt Press lY twice to select From Image then press ENTER b If selecting a Partition Restore Press to select the lt Partition menu gt Press twice to select From Image then press ENTER 6 lt Image file Name to Restore from gt menu a Type to select lt Look in gt lt A gt press ENTER b Now a pull down menu shows all drives We must select the CD R drive or press J to select the DataVolume which contains a image save of the C System Volume 4 to select Backups and press ENTER The filename of the C volume will have a name like S2AMSKsn100VolC gho to select the most current dated file and Press if not skip this step and select the CD Rom drive Go to step 8 c Or press Hl to lt CD Rom gt press ENTER lt Ghost CD DVD Image gt is highlighted in the main window Press ENTER Go to step
8. these DIMMs first remove the existing DIMMs then install new ones following the procedures below Removing Memory DIMMs To remove a DIMM from its connector 1 Press out on the retaining latches until the memory module pops up 2 Lift the DIMM out of the connector Installing Memory DIMMs The AM 8000 supports a minimum of 512MB and a maximum of 8GB of main memory Before e attempting to install any memory make sure that the memory you have is compatible with the AM 8000 Use Alpha Micro PFB 00721 XX or equivalent memory to expand your system Rev A00 AM 8000 Series Il Service Manual Page 9 To install memory expansion DIMMs in the AM 8000 CPU board use this procedure 1 Always install memory in order starting with CPU1_DIMM1 closest to the microprocessor CPUI on the board See Figure 2 2 Make sure that the DIMM aligns properly with the memory slot The modules are keyed to ensure that the memory DIMM is properly oriented 3 Gently push the memory module into the desired slot Once properly seated the retaining latches on each end of the connector will close and secure the module into the slot Sometimes you may need to close the latches yourself After installing the DIMMs the next time you power on the system the memory will be detected Currently the maximum memory available to AMOS is 750MB This limitation is imposed by memory utilization by some the XP Embedded software You may enter the AMOS RAM size in
9. ATA Mode Onboard AIC 7902W SCSI Onboard ZCR SCSI Raid Onboard Gigabit LAN Gigabit LAN Option ROM Onboard 100 10Mbit LAN Rev A00 Enabled 3F8 IRQ4 2F8 IRQ3 Normal 378 NORMAL DMA3 IRQ7 12mhz Yes No Enabled Enabled Enabled Disabled Enabled Auto Auto Disabled Auto Enabled Enabled Disabled Ultra Enabled N A Enabled Disabled Disabled AM 8000 Series II Service Manual AM 8000 Series II Service Manual gt PCII Slot 64bit gt PCI2 Slot 64bit gt PCI3 Slot 64bit gt PCI4 Slot 64bit gt PCIS Slot 32bit gt Hardware Health Configuration gt Main Voltages Report gt Auto Fan 1 2 3 Power Control gt Chassis Intrusion Detect PCIPnP gt Plug amp Play O S gt PCI Latency Timer gt PCI Bus Scan Order gt Allocated IRQ to PCI VGA gt Palette Snooping gt PCI IDE BusMaster gt IRQ3 gt IRQ4 gt IRQS gt IRQ7 gt IRQ9 gt IRQ10 gt IRQ11 gt IRQ14 gt IRQ15 gt DMA Channel 0 gt DMA Channel 1 gt DMA Channel 3 gt DMA Channel 5 gt DMA Channel 6 gt DMA Channel 7 BOOT gt Boot Settings Configuration Quick Boot Quiet Boot AddOn ROM Display Mode Bootup Num gt lock PS 2 Mouse Support Keyboard Error Report Floppy Error Report Wait for F1 if error Hit DEL MessageDisplay Interrupt 19 Capture gt Boot Device Priority Enabled Enabled Enabled Enabled Enabled Disabled Disabl
10. Black four pin wire header JP3 from BUZRST above is connected to the Motherboard Speaker Buzzer at positions J8 18 12 with the wires at J8 18 16 See below The Front Panel Reset Switch is connected to JP2 FP Reset input on the AM966 50 board A Remote System reset switch maybe connected to JP1 the Remote Reset input The MB Reset LED will flash on when a Reset Signal is generated The WD ON LED will be on when the Watch Dog Reset Function is Enabled Off when Disabled The WD Reset Function can be Disabled by the Hardware Jumper JP5 on the front side when the shorting jumper is in position 1 2 When the Jumper is in position 2 3 the WD Reset is command enabled from the CPU Motherboard Front Panel Header The Motherboard TY S2882 front panel header J8 will interface to the AM966 50 Reset board The Buzzer jumper must be removed from position J8 18 16 Then the 4 pin header is installed The MB Reset wire must be installed at position J8 5 7 with the black wire toward the front of the Rev A00 AM 8000 Series Il Service Manual Page 7 Motherboard The front panel Hard Disk Led is connected to position J8 1 3 The Power Led is connected to position J8 4 2 The Front Panel Power switch is connected to position J8 8 6 Speaker Buzzer RED NC Buzzer BLK IRTX none NC GND Speaker N IRRX NC 5V GND ai RESET GND Power Button WHT PWR Led WHT HD LED PWR Led ORG HD LED Replacing the Time and Dat
11. For Authorized Service Personnel Only AM 8000 Series II alpha micro Service Manual DSS 10623 00 A00 FIRST EDITION April 2005 To re order this document request part number DSS 10623 00 FCC Notice This equipment has been assembled using components that have been certified under a Declaration of Conformity to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorientorrelocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your reseller or an experienced radio TV technician for help Canadian Department of Communications Compliance Statement This equipment does not exceed Class A limits per ra
12. It contains the following functions SSD Software Security Device chip Four high performance serial ports One paddle card bus for externally connecting up to 15 serial I O cards 8 ports per card Hardware timer Optional uninterruptible power source UPS monitor port Optional front panel display port Installed AM966 50 Watch Dog amp Reset Adapter 0000000 Only one AM 113 50 Multi Function board may be installed in the AM 8000 Series II providing support for up to 15 serial I O cards via the AM 359 boards 8 ports per card Rev A00 AM 8000 Series Il Service Manual Page 5 AM 113 50 MultiFunction Coprocessor Board Configuration The AM 113 50 Multifunction Coprocessor board has been factory tested and shipped with its configuration jumpers set in their standard default positions as specified in Figure 3 The only user configurable jumpers are the board addressing jumpers All other jumpers should be left in their factory configured positions Board Addressing Jumpers UPS connector cabled Board 1 0 to 9 pin connector on 0 standard in In the rear panel 1 secondbd In Out Paddle card interface bus connector cabled to 68 pin connector on the optional RK ri DD S Bak an AM349 50 Board nas pr i cacca m E EH i eni EI c SSD Socket location On board Serial I O ports 0 3 Other factory set jumpers installed JP4 JP1 S2 Do not change Figure 3 AM 113 50 Multifun
13. LBA Large Mode Block Multi Sector transfer PIO Mode S M A R T 32Bit Data Transfer gt Secondary IDE Master gt Secondary IDE Slave gt Floppy Configuration gt Floppy A gt Floppy B 08 24 00 replace with actual time Mon 3 27 2005 replace with actual date Disabled Continuous Disabled 35 Both Atapi CDROM HL DT ST DVDRAM GSA 4160B Supported A Mul Word DMA 2 Ultra DMA 1 Auto Auto Auto snot Detected Auto Auto Auto Auto Auto Disabled not detected not detected 1 44 mb 31 2 Disabled Rev A00 Page 20 gt SuperIO Configuration gt Configure Win627 Super IO Chipset OnBoard Floppy Controller Serial Port1 Address Serial Port2 Address serial port Mode Parallel Port Address Parallel Port Mode ECP Mode DMA Channel Parallel Port IRQ KBC Clock Rate Selection gt ACPI Configuration ACPI Aware O S gt Advanced ACPI Configuration ACPI 2 0 Support ACPI APIC Support Multimedia Timer BIOS gt AML ACPI table Headless mode ACPI SRAT support gt Event Log Configuration View Event Log Mark All events as read Clear Event Log Event Log Statistics gt Hyper Transport Configuration CPU1 PCI X0 HT Link Speed CPU1 PCI X0 HT Link Width gt Remote Access Configuration Remote Access gt USB Configuration Legacy USB Support gt Device amp PCI Slot Configuration USB Host Controller Onboard ATI Video Onboard Serial ATA Serial
14. NE DOCUMENTATION There is on line documentation on each system The Adobe Acrobat Reader is also installed on the system and can be used on the Console to review the PDF documentation files To access the PDF files use the Control Panel interface to browse to a directory and find the PDF file you desire to read Double click on the PDF filename and the Acrobat reader will launch and display the document An alternate way is to type PDF from VTMI console terminal This will display the latest PDF files stored in the DOC folder under AM8000 Other files you can search for with Windows Explorer We highly recommend that you read the Norton Ghost Guide on the workings of this useful Backup and Restore utility Rev A00 AM 8000 Series II Service Manual Page 19 APPENDIX A AM8000 SERIES Il OPTIMAL BIOS SETTINGS To Enter Setup press during the POST process to enter the motherboard AMI BIOS Setup Use arrow keys to move the cursor to highlight the field to change The items in Bold are the settings need to be changed from the default settings The data below is based on Version 3 0 BIOS MAIN System Time System Date ADVANCED gt CPU Configuration GART Error Reporting MTRR Mapping gt IDE Configuration Hard Disk Write Protect IDE Detect Time Out sec OnBoard PCI IDE Controller gt Primary IDE Master Device Vendor LBA Mode PIO Mode Async DMA Ultra DMA Type PIO Mode DMA Mode gt Primary IDE Slave Device Type
15. ction Coprocessor Board Configuration AM 966 50 Watch Dog amp Reset Adapter Board The AM 966 50 Watch Dog amp Reset Adapter board must be installed on the Front Panel Connector AM113 50 J4 with the keyed connector AM966 50 P1 The two boards are then tied together with 4 Nylon spacer and screws at the middle mounting hole on the right The Alpha Micro Front panel Display board AM966 10 is connected to the AM966 50 at J1 Pin 1 polarity must be observed on the keyed 26 pin ribbon cable When powered is applied the Reset Adapter board generates two reset pulses and then the motherboard will reset it self The BIOS takes over and will display the first BIOS messages at about 20 seconds after power up If it does not display the BIOS identification screen the Reset adapter board generates another double reset pulse to restart the system Once AMOS boots up the EAMOS system runs a WDRST job to watch dog the system If activity to the AM113 board stops the reset adapter board will generate a RESET command Rev A00 Page 6 AM 8000 Series Il Service Manual Dopopnppppnooeop DH DU OH Soopolonoooonp Ee ma go OOt O Gu Goo ea d cm pesson LITI Mut o E iis RES Figure 4 AM 966 50 Watch dog amp Reset Adapter Board The Red Black two pin wire header JP4 from the far left above is connected to the motherboard Front panel header at positions J8 7 5 This is the Reset signal to the Motherboard See figure above The Red
16. d above use MONTST to re syncronize the System Volume copies of the important MON and INI files If you used the above procedure to install a sub system drive you can change the motherboard BIOS settings to boot off of the newly defined disk drive Restoring just one AMD file from a Ghosted backup If you want to access a few files from a Ghosted backup you can copy the appropriate AMD file from the Ghosted backup to the hard disk configure this copy of the AMD file as a sub system drive in the AM8000 AMOS Disks configuration screen and if necessary add it to the booting INI file Then you can access all of the AMOS files in the AMD drive disk file The special part is getting the AMD disk file from the Ghosted backup This is done using the Ghost Explorer Open Ghost from the AM8000 Tools menu see above Select the Ghost Utilities WJ to Ghost Utilities and press ENTER Then select Ghost Explorer TAB to Ghost Explorer and press ENTER In Ghost Explorer Open the appropriate drive letter and Ghost file Select the desired AMD file Finally lt Extract gt the file to the desired location Rev A00 Page 18 AM 8000 Series Il Service Manual Remember that if AMOS is active and the filename of the disk file is the same as the one open and the destination is the same folder Ghost Explorer will not be able to complete this function Exit AMOS and then you may write the disk file back to the active location ON LI
17. dio noise emissions for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Operation in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference Avis de Conformit aux Normes du Minist re des Communications du Canada Cet quipment ne deapsse pas les limits de Classe A d mission de bruits radio lectriques pour les appareils numeriques tels que prescrites par le R glement sur le brouillage radio lectrique tabli par le minist re des Communications du Canada L exploitation faite en milleu r sidential peut entrainer le brouillage des r ceptions radio et tele ce qui obligerait le propri taire ou l op ratour pendre les dispositions n cessaires pour en liminer les causes Battery Warning CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions ATTENTION Il y a danger d explosion s il y a replacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou d un type recommand par le constructeur Mettre au r but les batteries usag es conform ment aux instructions du fabricant This computer contains a 3 volt lithium battery When necessary replace the battery with CR2032 typ
18. e Battery When replacing the battery on your CPU board always be sure to power down the system first DO NOT replace the battery with the power on As always when opening your computer chassis take proper precautions against electrostatic discharge which can seriously damage system components The board uses one three volt lithium battery part CR2032 that will last for approximately two years To remove the existing battery which is about the size of a quarter you must slide it out from under the top spring contact It may be necessary to lift the top spring contact slightly to remove the battery from the plastic well that holds it in place Do not bend the spring arm or you will lose the contact tension and the battery backup will be intermittent When installing the new battery make sure the positive side is facing up and the top spring arm contact is pressing down firmly to hold it in place After installing a new battery the system BIOS setting will be reset to the main board defaults See the following section for restoring your BIOS settings to those optimized for the AM 8000 Series II Restoring Your BIOS Settings Besides the time and date the AM 8000 s battery also maintains the system setup parameters and boot device parameters The BIOS parameters are stored in AM 8000 s on board BIOS chip Therefore when you remove and replace the battery your BIOS settings will be lost After you install the new battery and turn
19. e only Use of other batteries may present a risk of fire or explosion Replacement batteries may be ordered from your authorized Alpha Micro reseller Electrical Warning This equipment contains components that can be damaged by static electricity Follow all electronic discharge precautions when handling the equipment For example touch the metal back panel of the CPU or peripheral chassis to dissipate any electrical charge before touching the circuit boards or equipment within the chassis After turning off power before you open your computer chassis unplug the cord from the electrical outlet to guard against electrical shock SOFTWARE SECURITY DEVICE IDENTIFICATION NUMBER The Alpha Micro Software Security Device SSD is a customized integrated circuit that personalizes the computer providing identity verification for it Certain Alpha Micro and non Alpha Micro software may require that your computer contain an SSD in order to run software that has been customized to run only on your computer Please enter the identification of your SSD above The SSD identification number should be on your computer ID label under SSD Serial No Another way of finding the number is to look at the SSD itself The SSD is located in an integrated circuit location on the AM 8000 Multifunction I O board its identification number is printed on the SSD itself Software vendors may ask you for the SSD number if they are customizing software to run only on your com
20. ed Yes 64 Descent Yes Disabled Disabled Available Available Available Available Available Available Available Available Available Available Available Available Available Available Available Enabled Disabled Force BIOS ON Auto Disabled Disabled Disabled Enabled Enabled Page 21 Rev A00 Page 22 Ist Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device Endless loop for BBS Booting Default Boot Order gt Hard Disk Drives lst Drive gt Removable Drives Ist Drive gt CD DVD Drives lst Drive SECURITY Settings Supervisor Password is User Password is Change Supervisor Password Change User Password Clear User Password Boot Sector Virus Protection CHIPSET gt NorthBridge Configuration Memory CLK Cas Latency TRCD TRAS TRP RAS Row Cycle Row Refresh Cycle Read Write Delay Read Preamble Asynchronous Latency gt Memory Configuration Memclock Mode MCT Timing Mode User Config mode Bank Interleaving Burst Length Enable Clock to all DIMMs Software Memory Hole Hardware Memory Hole Rev A00 AM 8000 Series II Service Manual SM HL DT ST DVDRAM 00 AIC 7902A 0 SEA 1st Floppy Drive Disabled Disabled CHRB 00 AIC 7902a 0 Seagate st336753 1st Floppy Drive SM HL DT ST DVDRAM Not Installed Not Installed Enter new password Enter new password OK Enabled
21. ge 17 Getting to a Production Configuration If you had changed any of the AM8000 configuration information since creating the bootable backup DVD such as adding Microsoft Network printers COMxx ports SCSI devices firewall settings etc then you will need to repeat those changes In addition the AM8000 INI and other customized INI files and perhaps even the AM8000 MON may not be current Production versions are normally on the AMOS 8 0 AMD disks on the Data Volume AFTER restoring the latest backup see below these can be updated by simply MONTSTing from the latest backup copies like MONTST AM8000 AM8000 which will re syncronize the System Volume copies If the Data Volume partition usually E was restored then restoring the production system is done If this was the most recent backup of the AMOS data then the whole procedure is done If there is no Data Volume it was not on the backup then create a data volume using the New Partition Wizard described earlier in this manual If necessary create an AMOS AMD pseudo drive using the AM8000 configuration process described in the AM 8000 Owner s Manual Generally we recommend disks of 4 GB or less so that each will fit on a DVD RAM media However the choice is yours Using a large tape drive or the Ghost compression will allow backing up much larger AMD files Proceed with restoring the last AMOS backup as appropiate to the backup procedure used Then as mentione
22. ge caused by static discharge Your body and clothing can store an electrical charge that can damage or destroy unprotected electronic components Before handling any computer hardware make sure your work area is properly protected against static discharge There are a number of commercially available static protection devices like the wrist strap shown in Figure 1 designed specifically to protect your equipment from harmful static discharge Rev A00 Page 2 AM 8000 Series Il Service Manual Figure 1 Static Protection Wrist Strap HARDWARE CONFIGURABLE OPTIONS The following sections summarize the configuration options available to let you tailor your hardware to your needs Most of these options require access to the main circuit boards inside the computer and should be performed only by qualified technical personnel Contact your VAR if you need assistance Printed Circuit Board Configuration AM 8000 Series Il CPU Board The AM 8000 Series II CPU board is the primary board in your system Most other boards contained in the system actually plug into the CPU board including the memory DIMMs system multifunction I O board and other special function boards This board also contains the following circuitry One optionally two Opteron high speed processor SCSI controller with support for two Ultra 320 SCSI busses Gigabit Ethernet communication ports Four DDR DIMM sockets for support of up to 8GB of PC3200 Registered DDR RAM Supp
23. hard drives in these positions a short set of drive brackets are required so that they will not hit the motherboard or motherboard components Only short disk drives can be installed in the two lower positions No drive trays can be used due to the length of the tray will hit the motherboard components Rev A00 Page 10 AM 8000 Series Il Service Manual Additional Documentation for Peripherals Each peripheral device sold by Alpha Micro is covered by its own set of installation instructions The installation instructions include information on jumper settings termination and cabling Before installing a peripheral make sure you read the documentation pertaining to the device Please look in the C AM8000 DOC folder for additional documentation files stored there If the documentation was not included with your peripheral device it is probably contained on the AlphaCD which is distributed to all Alpha Micro Value Added Resellers periodically and can be found on the Alpha Micro web site www alphamicro com in the Documentation section System Administrative Tools The following instructions list the screen titles important options and the actions you should take using the following syntax lt Screen or box Title or Application Program top line gt lt Selected item gt action for you to do keyboard input keyboard key or lt Selected item gt mouse Select gt menu item lt Menu gt action key press keyboard or lt Menu gt
24. ions Hesthey Gyshemi DG NTPS Heathy act Figure 9 Creating DataVol2 Now to configure the new drive for AM8000 operation we need to 1 Copy the desired sub directories to the new partition using Explorer or Create the desired sub directories using Explorer then create the desired AMOS AMD pseudo drive using the AM8000 configuration process Or use Ghost to restore the AMD pseudo drives and other files Restoring the AM 8000 System Volume This procedure to restore the system drive from the Bootable Ghost Recovery CD is the best way to create a bootable System Volume This procedure can be done to any hard disk including the original drive or a new larger subsystem drive Ghost can restore one or more partitions Ghost can also partition and format hard disks All of these procedures may destroy previous data so use caution when performing them Rev A00 AM 8000 Series Il Service Manual Page 15 Ghost Restore Process The Ghost Restore process is normally used when a new replacement hard drive is installed All system settings and configuration settings must be re entered for the AM8000 Server installation The AMOS Bootable Ghost Recovery CD shipped from Alpha Micro has the default settings and the original disk files Any patches or Customer data applied to the Server after installation will be missing time there is a configuration change to the Server This up to date backup will contain all the informatio
25. n about the specific installation Then this backup should be copied to alternate media and labeled for future use RI The system administrator should perform a Ghost backup to a file of the C SystemVolume any If the boot AMD disk file was on the first disk partition then the installation s AMD disk files will have to be regenerated and the application software MTURES ed back onto the pseudo drive If the system administrator places the AM8000 AMD boot disk on the E drive it will also have to be restored from the E Data Volume backups After a Ghost restore to a new disk drive if you have additional backups of just the AMD disk files then you are safe These AMD files will need to be copied to the correct locations and then Configured in the AM8000 program as described in Chapter 3 System Software Load from Ghost CD or Drive Image Backup The numbered procedure below is used to load an empty hard drive with the AMOS 8 0 Bootable Recovery CD At the Console follow the procedure by executing the Keyboard commands Read the screen titles and responses and take the appropriate action Please be very careful with this procedure while entering the C System Volume disk size If the size is larger than what the hard drive was partitioned for originally the data on the E DataVolume drive will get written over For an empty drive you must do a Disk restore to correctly write the boot sector on the drive to make it bootable 1 Power
26. nual o Once the AM 8000 starts to boot depress the C key combination for the boot job VTM1 and make sure the job is at command level o Depress the key combination on the keyboard to display the AM 8000 System Diagnostic window o Mouse click on Configure The AM 8000 configuration screen will be displayed o Move the mouse cursor over the Magic Code input box click inside the box and type in the 12 digit number of the CPU PIC you wrote down previously from the label on the new CPU board o Depress on the keyboard After a short period of time if the CPU PIC installation was successful you should see the message Verification passed If you typed the wrong 12 digit number the following error message should appear Magic code verification failed please re enter OK If this happens and you did not make a mistake typing the 12 digit number Restart the N system and verify the BIOS setting and then retry installing the CPU PIC If this fails select E the Control Panel In the Address box select the Down Select button Browse to the C AM8000 folder Browse in the AM8000 folder and find amcfg cfg file Email this file to support alphamicro com identifying who you are what your system serial number is and the CPU PIC that you entered AM 113 50 MultiFunction Coprocessor The AM 113 50 Multifunction Coprocessor board is a PCI compatible board that plugs into the 32 bit PCI slot on the AM 8000 Series II CPU board
27. olcatons Figure 8 Creating Sys Vol2 7 To set the new SysVol2 Active right click on F and Select gt Mark Partition as Active Rev A00 Page 14 AM 8000 Series Il Service Manual 10 11 12 13 14 15 16 17 18 Sia Storage Now we need to format the second partition Right Click on the black bar and Select gt New Partition The lt New Partition Wizard gt will display Select gt Next lt Select Partition Type gt Select gt Extended partition gt Next lt Specify Partition Size gt the Partition Size in MB type in 13249 select gt Next button Select gt Finish button This will create a new Light green partition Right Click on the Light Green bar and Select gt New Logical The lt New Partition Wizard gt will display Select gt Next lt Select Partition Type gt Select gt Logical drive gt Next lt Specify Partition Size gt the Partition Size in MB type in 13249 select gt Next button Allow the program to assign the next drive letter Select gt Next button lt Format Partition gt Format this partition with the following settings File System NTFS Allocation unit size Default Volume Label type in DataVol2 Check the Perform a Quick format box Select gt Next button Select gt Finish button When XPE finishes formatting the display will look like this Rerecvable Sr goe D Defragmenter GystemWali tC D Management 4 DR E TES H KH Senio and Apobcat
28. ort for ATA 100 66 33 IDE and ATAPI devices 4 SATA drive ports with SATA controller Two 9 pin serial I O ports with modem control One 25 pin SPP ECP EPP parallel port Integrated video graphics controller for system display console PS 2 keyboard and mouse ports CPU temperature and voltage monitoring Expansion slots for additional serial I O and other specialized functions O Er Gr EH Gr Err OC Er CN Rev A00 AM 8000 Series Il Service Manual Page 3 AM 8000 Series Il CPU Board Configuration Figure 2 shows the AM 8000 Series II CPU board configured as shipped by Alpha Micro The standard jumper positions are listed along side the figure All jumpers should be left in their factory configured positions D J54 Da Hi RAGE xL Cal y m CES FAN e 1 cl I a Q E Shorting blocks installed J8 1 2 J46 1 2 J52 1 2 J60 2 3 J61 2 3 CPU ID label with 12 digit CPU PIC number Figure 2 AM 8000 Series II CPU Board Configuration If you ever need to replace the AM 8000 Series II CPU Board you will need to enter the 12 digit CPU PIC number into the AM8000 Configuration menu The CPU PIC number is located on the CPU board as shown in Figure 2 Write this CPU PIC number down before installing the CPU board The first time you boot up your AM 8000 after replacement of the CPU board follow the procedure below to identify the new CPU board to the system software Rev A00 Page 4 AM 8000 Series Il Service Ma
29. puter ALPHA MICROSYSTEMS 17534 Von Karman Irvine CA 92614 Table of Contents INTRODUCTION a salutata ili a Ate ak nak li ii 1 ACCESSING YOUR COMPUTER eieren ioari dial elia a 1 ELECTRONIC EQUIPMENT HANDLING PRECAUTIONS A 1 HARDWARE CONFIGURABLE OPTIONS 2 Printed Circuit Board Configuration i 2 Replacing the Time and Date Battery ii 7 SSD Chip Removal lai eil Leal Wael tis en a 8 UPGRADING AM 8000 ON BOARD MEMORY AA 8 Removing Memory DIMMS AE 8 Installing Memory DIMMS 332 soia rile 8 PERIPHERALS jesse etn ll Lana EEN dE 9 Additional Documentation for PeripheralS ui 10 System Administrative Tools ienne ihien eeii etta stiene 10 DISK DRIVE REPLACEMENT AND GHOST RESTORE ie 12 Adding another hard disk anra nr i T E 12 Restoring the AM 8000 System Volume 14 Restoring just one AMD file from a Ghosted backup i 17 ON LINE DOCUMENTATION ssi iaia 18 APPENDIX A AM8000 SERIES II OPTIMAL BIOS SETTINGS i 19 Figure 1 Static Protection Wrist Strap iii 2 Figure 2 AM 8000 Series II CPU Board Conftoeurapon ii 3 Figure 3 AM 113 50 Multifunction Coprocessor Board Configuration in 5 Figure 4 AM 966 50 Watch dog amp Reset Adapter Board A 6 Figure 5 SSD Chip Removal Tool iaia 8 Figure 6 Format DVD RAM Medta ii 11 Figure 7 Disk Management i iaia iaia a ae
30. s to move between the various drives usually Disk 0 and Disk 1 The PI and will select various partitions on each Disk You should see each physical drive or drives on the system with drive sizes and partition sizes DISK DRIVE REPLACEMENT AND GHOST RESTORE There are a few situations that will require the system administrator to work with disk drives and CD media from the AM 8000 Tools All these procedures must be done on the system console Formatting DVD RAM media Accessing the AM8000 Tools Adding another hard disk Restoring the AM 8000 to a new or empty hard disk Restoring just one AMD files from a Ghosted backup o o 000 a Before beginning any of these procedures make sure you have a current AM 8000 Bootable Recovery CD or DVD PLEASE backup the current System Volume and Data Volume Adding another hard disk When adding another hard disk drive there is some additional steps necessary before loading software Physically install the new hardware If the new disk drive has a SCSI LVD interface attach the drive to the SCSI LVD bus usually the SCSI A bus If the new disk drive is a SCSI single ended interface attach it to the second SCSI bus B If the disk drive has an IDE interface it can go on either the primary or secondary IDE bus Be sure to set the disk drive jumpers correctly for Slave or Master or preferably set to Cable Select If the drive is to be attached to the secondary IDE channel you will need
31. system power on you need to access the BIOS Configuration menu by pressing DEL key during POST and restore your settings Please refer to the Appendix A for the optimal settings If you do not use the BIOS configuration menu to restore your settings the system will drop into standard factory defaults and will boot slower because the parameters are not optimized for the system Yet when it does start to boot the AlphaShell will boot the system with AM8000 MON and AM8000 INI as the system parameters Once the system is up and running log to OPR and enter the current time and date Reboot the system to initialize the system up time Rev A00 Page 8 AM 8000 Series Il Service Manual SSD Chip Removal The SSD chip is located at U13 on your AM 113 50 Multifunction Coprocessor board as shown in Figure 5 The type of socket used for the SSD chip requires a special tool for chip removal If you ever need to remove and replace this chip be sure to use the correct tool as shown in Figure 5 Figure 5 SSD Chip Removal Tool UPGRADING AM 8000 ON BOARD MEMORY In order to maximize system performance the AM 8000 memory is always installed in pairs of DIMMs allowing 128 bit interleaved memory operation Always install memory beginning with CPU1_DIMM1 The AM 8000 Series II CPU board has eight on board DIMM dual inline memory module expansion slots which support PC3200 Registered DDR RAM modules Should you want to replace or upgrade any of
32. the General tab of the AM8000 configuration screen It has a data input box with the current allocation in MB displayed We recommend 2GB of memory for the system with a maximum of 750 MB for AMOS PERIPHERALS The rack mount system cabinet can hold up to seven peripherals making a wide range of configurations possible The peripheral bays on the rack mount chassis are structured as follows o Four 5 1 4 front accessible bays oriented vertically The main system disk is usually mounted in this peripheral device area o One 3 1 2 front accessible bay The optional floppy diskette drive is usually mounted in this position or the AM966 10 status display o Three 5 1 4 front accessible bays oriented horizontally This peripheral mounting area is usually used to mount backup devices CDs and other 5 1 4 removable media peripherals Your DVD RAM is mounted in one of these bays The Full Tower chassis peripheral bay is structured as follows o One 3 1 2 front accessible bay for an optional floppy diskette drive or an AM 966 10 status display o Five 5 1 4 front accessible bays for Tape DVD RAM drive or disk drive mounting o Two 5 1 4 front accessible bays with special mounting brackets for 3 1 2 drive mounting The lowest two mounting bays require the right mounting bracket must be shorted than other positions This is required so that it will not hit the motherboard and short out electrical components When mounting
33. to provide the IDE cable Configure the new drive by either a Manually allocate the drive partitions and format each partition b Do a Ghost restore of a recent full backup to the new hard disk See the Restoring the AM 8000 System Volume Once you add a new drive to the system that is not formatted it will be displayed in the lower panel with a Black Bar First we must allocate a partition Rev A00 AM 8000 Series II Service Manual CPO 03 GB Healthy System 4 15 Cp Fimalthy DEET Figure 7 Disk Management Right click on Disk 1 black bar in the lower panel and Select gt New Partition The lt New Partition Wizard gt will display Select gt Next 3 lt Select Partition Type gt Select gt Primary partition gt Next you can only boot off of a primary partition 4 lt Specify Partition Size gt the Partition Size in MB type in 4251 select gt Next button 5 Allow the program to assign the next drive letter Select gt Next button lt Format Partition gt Format this partition with the following settings File System NTFS Allocation unit size Default Volume Label type in SysVol2 Check the Perform a Quick format box Select gt Next button Select gt Finish button MS 6 When XPE finishes formatting the drive the display will look like this ei fig Storage la Reroenable Storage teak Defragmenter Zon SystemWoli CH 415 GB NTFS aH Genren and Ap
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