October/December 2012 (Special NACE Version)
Contents
1. Oct 30 Nov 2 2012 Automotive Aftermarket Product Expo AAPEX Las Vegas NV The ACDelco booth is located at 4838 ea Fin i 3 ae a ee oe agiografia PT fe Over 4 900 part numbers now available in the Genuine GM Parts Bump The Competition program Lighting Fascias Wheels Mirrors Bars Absorbers Doors Fenders Grilles Panels Supports Brackets Braces Radiators Condensers Frames Hoods Rods Struts Fans Hubs Belts Moldings Windows Windshields Ask your dealer for program details r are in New Orleans and nd technicians a great vice repair technologies 5 this wWww semashow com Oct 30 Nov 2 2012 Special Equipment Market Association SEMA Las Vegas NV The General Motors booth is 23743 and 24267 AT Te Oct Dec 2012 Repairlnsights 5 The Technical Side CADILLAC ATS High Strength Structure Helos Reduce Weight While Offering Greater Strength New Model Will Challeng e Extensive Use of High Strength Steels the World s Best Com pact Load and space management what engineers and mathematicians call topology was applied during the Luxu ry Ca rs design of the car s structure That helped ensure mass efficiency was built into the very foundation of this all new The all new 2013 Cadillac ATS is designed to architecture Advanced computational development helped l determine the most efficient design emphas2. 1 on the vehicle Verify the fit ofthe body side amp AA outer panelrelnforcement a 7 WE VE GOT ALL THE PARTS YOU NEED Clamp the body side outer TO DO IT RIGHT THE FIRST TIME panel reinforcement into position Weld the body side outer panel reinforcement 1 accordingly If you re doing a collision repair procedure remember that we ve got all the parts you need adhesives windshields chassis and suspension parts and cooling system parts whatever you need to keep your customers happy and coming back Oct Dec 2012 Repairlnsights 9 More Repair Recommendations for Ultra High Strength Steel This information provides repair recommendations and general guidelines for steel classified as Ultra High Strength Steel also known as UHSS This type of steel normally has a tensile strength of 780 MPa or greater This includes the common steel names of e Ultra High Strength Dual Phase Steel DPX e Martensitic Steel M e Boron Press Hardened Steel B e Multi Phase Steel MP e TRIP Steel TR General Motors recommends the following when repairing or replacing this type of steel during collision repair Recommended Repairs e Squeeze Resistance Spot Welding can be used to replace factory spot welds where applicable e MIG Brazing or plug welding can be used to replace factory spot welds HIGH STRENGTH AND ULTRA HIGH STRENGTH STEELS TO REINFORCE THE OCCUPANT SAFETY CAGE I ALUMINUM S
3. is up to four times stronger than high strength steel That allows these strategic parts to be made of thinner gauges for reduced weight while still offering the same or greater strength of bulkier structures made of conventional steel Oct Dec 2012 Repairlnsights The Technical Side cont d Even though the 2013 Cadillac ATS is a new vehicle extensive service and repair information resources are a click away at www emtechinfo com Electronic Service Information Technicians and shop owners can log on to the site to gain access to subscription services for service procedures and repair manuals A complete Service Manual is accessible 24 7 through a subscription to the site Free collision repair procedures will soon be available for the ATS by going to www genuinegmparts com Rocker Outer Panel Reinforcement Replacement Please consult the full Service repair procedures warnings and additional information found at www gmtechinfo com before starting this repair Removal Procedure Warning Refer to Approved Equipment for Collision Repair Warning Warning Refer to Foam Sound Deadeners Warning ASE Certification Testing Dates Now Open The non profit National Institute for Automotive Service Excellence ASE works to improve the quality of vehicle repair and service by testing and certifying automotive professionals Today more than 350 000 professionals hold ASE certifications and work in every part of the au
4. at www gmrepairinsights com m m E E GM Repairlnsights Headquarters 2604 N E Industrial Dr 230 N Kansas City MO 64117 Email dealersupport proactgroup com Compliments of your GM dealer We invite your input and suggestions Please address letters to the editor to the above address Letters submitted imply the right to edit and publish Every effort is made to ensure the accuracy of the information in the offers contained in this magazine However printing and typographical errors may occur These are not intentional and are not the responsibility of GM any dealer or the companies or individuals who create produce and distribute this magazine Offers and pricing may change at any time without prior notification The descriptions and specifications in this publication were in effect at the time of approval for printing General Motors reserves the right to change specifications without notice and without obligation Published letters do not necessarily reflect the opinions of General Motors or General Motors Parts General Motors Detroit MI 48202 2012 General Motors All rights reserved Genuine il Parts GM OE Service Parts Update A Highly Targeted Fix New Product Opens Door to Genuine GM Parts now offers a superior alternative to fixing broken loose or worn door handles on 2006 2011 Chevrolet HHR vehicles Instead of either replacing an entire door trim panel that comes with the door ha
5. i le a e e a ha lied am G i a w DEPENDENT BODY SHOPS Genuine EQ Parts ACHDelco 0107 ED HORA MeO IN THIS ISSUE gt New HHR Door Handle Fix is Faster y Saves Money A New Face in the gt GM Parts Pricing Program Expands Helps Shops Stay Competitive High Performance Compact Rear Wheel Drive Segment gt ATS Collision Repair Procedures for High Strength Steel gt Collision Survival Guide Offers Consumer Tips Markets OEM Fixes ATS Uses High Strength Steel for Reduced Mass Optimized Crash Protection COMPLIMENTS OF YOUR GM DEALER Access to GM vehicle collision reoalr information is free Gro ti we GenuinebMParts com for detalls CONTENTS GM OE Service 3 Parts Update The latest word on product development and technologies The Technical Side 6 Discover new ways to Business of Repairs 11 New ideas that can benefit how your shop operates and profits approach service and repairs Genuine Parts Professional collision repair resources for professional repair results www genuinegmparts com Oct Dec 2012 Repairlnsights Correction Some issues of the July September issue of GM Repair Insights incorrectly identified the 2013 Malibu on the cover as a 2012 model GM Repairlnsights Online More Genuine GM Parts resources and links Download this issue and past issues of GM Repairlnsights magazine
6. to compete head to head with aftermarket suppliers IBS customers simply send a complete repair estimate to their dealer who then checks to See if aftermarket parts can be matched with GM Collision Parts at a competitive price If they can IBSs have a clear choice of an OE part at a price at or near that of an aftermarket one Shops get a better product that they can install more quickly and virtually without any chance of a return Buzan says Taking advantage of Bump The Competition has never been easier The program is now fully integrated with the CollisionLink digital parts ordering platform that is becoming standard in the industry As the number of parts included in the program grows so does the number of participating GM dealers With participation open to virtually all in the dealer network there s a near certainty that your GM dealer can supply you with the parts you need at the price you demand may automotive industry shows Fall Automotive me Industry Events www naceexpo com Las Vegas The events a way to stay on top of the la www aapexshow com yea shop owners a test vehicles and ser October 10 13 2012 Automotive Service and Repair Week NACE amp CARS New Orleans LA rnational Autol obody on ngress a Expos ion Sponsored by ASA NACE CELEBRATING 5 YEARS The World isi pair Event The Genuine GM Parts booth is located at N1252
7. Save Money OE Service parts quality fit and performance at competitive prices why choose anything less Of all the reasons to use Genuine GM Parts you can add unbeatable value to the list Over 4 900 part numbers now available in the Genuine GM Parts Bump The Competition program Because now your GM dealer can offer highly competitive pricing on the Genuine GM Parts that make up a very large portion of the total eGA beatae PART A gt PS renting collision parts business Fascias 460 Wheels 390 Mirrors 380 Getting Genuine GM Parts at aftermarket PETS AROE E 2404 competitive prices is easy Doors 230 Fenders 200 1 Send a complete insurance repair Grilles 190 Panels 170 im rGM ler a Ou GM deale Supports Brackets Braces 140 2 Your GM dealer will review and notify you Radiators Condensers 130 Aaa Frames 120 about Genuine GM Parts that are eligible PE 100 for Bump The Competition discounts Rods Struts Fans Hubs Belts 70 Moldings 60 3 Place your order and take advantage of Windows Windshields 50 ESANG Ask vout eale fo prostan denii THE COMPETITION GENUINE GM PARTS AT COMPETITIVE PRICES m m 10 www GenuineGMParts com GenuineGMParts com Genuine my Parts
8. TRUCTURE TO REDUCE WEIGHT FOR IMPROVED FUEL ECONOMY AND PERFORMANCE E FRONTREAR CRUSH ZONES ENGINEERED TO HELP ABSORB CRASH ENERGY DOOR BEAM AND LOWER DOOR SILL REINFORCED 2013 Cadillac ATS TO RESIST SIDE IMPACT 5 A AND amp PILLARS REINFORCED TO RESIST ROOF CRUSH Oct Dec 2012 Repairlnsights Collision Survival Guide Offers Consumer Tips Promotes OEM Fixes The last thing a collision repair customer wants to contemplate as he or she picks up a repaired vehicle is another accident But of course one accident doesn t produce immunity Now there s a way to offer that gentle reminder and provide some valuable information and a bit of a sales pitch in the process It s a new Collision Survival Guide from Genuine GM Parts available soon through your GM dealer in packs of 25 The brochure is partially tips for what to do in the event of an accident part reminder of the value of OEM collision repair parts and part advertisement for your shop Reiterating the importance of staying calm gathering information alerting insurers and preparing a vehicle for towing the guide touches on key elements of smart post accident action easily forgotten in the heat of the moment In addition to a quick overview of what to do the guide also has a handy accident information form where details of what happened who was involved and how it happened can be filled in With a copy stashed in the vehicle glove box drivers can hav
9. e ready access toa best practices approach to handling an accident The brochure also offers tips on looking ahead to the repair stage A Terminology section briefly defines and differentiates OEM parts aftermarket parts and remanufactured parts Under a Your Rights heading vehicle owners are reminded that they can choose their repair facility and have the right to ask that insurers specify and body shops install OEM parts And in the case of a GM vehicle the brochure advises Ask for Genuine GM Parts by name With a spot on the front of the brochure for the collision repair facility s name to be stamped or written the guide serves as a reminder of who did the last repair job and who might be the best one to hire again No one wants to think about a vehicle accident especially the next one With a Genuine GM Parts Collision Survival Guide tucked away vehicle owners don t have to think about it until in the unfortunate event they must COLLISION A AATA ere am GM Genuine Collision Parts are designed and engineered for quick trouble free installation and show room looks e Fabricated from original production dies for same fit finish and performance as original parts Original Equipment Quality e Avoid Will Fit Headaches e Install Genuine GM Parts PLEASE CONTACT YOUR GM DEALER Or visit www genuinegmparts com Oct Dec 2012 Repairlnsights 11 Bump The Competition Save Time
10. izing strength challenge the world s best smaller premium and stiffness via the use of high tech materials High Strength Steel HSS and Ultra High Strength Steel UHSS l are used most effectively to reduce mass and in the segment less than 3 400 pounds optimize crash protection cars It boosts one of the lowest curb weights Germany s famed Nurburgring served as one of the key testing grounds along with additional roads race tracks and laboratories around the globe where ATS engineers balanced performance with Cadillac s trademark refinement Contributing components and features include e Rear wheel drive plus available all wheel drive e High Strength Steel HSS and Ultra High Strength Steel UHSS for reduced mass and optimized crash protection e Cadillac s first five link independent rear suspension using lightweight high strength steel and efficient Straight link designs e A multi link double pivot MacPherson strut front suspension with direct acting stabilizer bar e Underbody aerodynamic shields The ATS is offered as a well equipped standard model and in Luxury Performance and Premium collections a Oct Dec 2012 Repairlnsights The ATS Features UHSS in Areas Such as Cross Vehicle Beams Around the Safety Cage of the Body Structure Compared to conventional steel used in most body structures the yield and tensile strength of HSS is about four times better while UHSS which can include boron steel
11. ndle pocket assembly or replacing just the assembly GM s new solution makes it possible to replace only the door handle an economical alternative to the previous handle replacement strategy Both less costly and less likely to compromise trim panel integrity and cosmetics than the alternatives GM s interior door handle replacement kit is a targeted solution that installs quickly and will provide many years of functionality Quicker HHR Door Handle Repair The kit sold under part numbers 19299613 right handed and 19299614 left handed takes aim at a competing aftermarket product that replaces the modular designed door handle pocket with a new one The competitors product solution entails drilling away the melted area of five plastic stakes that attach the handle pocket to the trim panel assembly removing the entire pocket and attaching the new assembly by gluing metal trim screws into the heat staked plastic areas Unfortunately the pocket assembly is not designed for removal and the addition of trim screws may Create other issues By driving a screw down the center of the heat staked plastic studs which can vary in density the risk of read thru or witness marks on the trim panel s exterior surface is heightened 2008 Chevrolet HHR Repair Option with Aftermarket Part Not a Good Fix We looked at the competitor offering and determined the use of trim screws and adhesive may not be a robust repair says GM Custome
12. r Care and Aftersale s Robert Gollehur product specialist with GM Collision Product Lines By contrast the new GM solution involves a simple three part kit a door handle pin and spring Remove the interior trim panel pull the pin and the damaged handle can be P Handle Kit front side door inside 19299614 Back side view of interior trim panel Oct Dec 2012 Repairlnsights removed The new handle pin and spring are installed into the modular door handle pocket and the linkage can be restored Reasonably priced the new HHR inside door handle kits install faster than the aftermarket competitor s product and is an economical alternative to an entire panel The new Genuine GM Parts product is now the best and safest way to restore a worn or broken HHR interior door handle GM Pricing Program Expands Helps Shops Stay Competitive The list of GM Collision Parts in GM s Bump the Competition price matching program through GM dealers continues to expand The program is soup to nuts incorporating fascias wheels radiators condensers and all manner of high volume collision parts says Amy Buzan a GM Collision Parts wholesale dealer channel analyst We continue to enhance the program and add more parts as we see opportunities to help the Independent Body Shop IBS secure superior parts for their customers Since its unveiling in 2004 Bump The Competition has given GM dealers an opportunity
13. r reinforcement will need to Clean all of the welded surfaces be removed to gain access to the rocker outer panel reinforcement Refer to the appropriate service procedures as required based on the specific amount of vehicle damage Apply the sealers and anti corrosion materials to the repair area as necessary Refer to Anti Corrosion Treatment and Repair anei Q Install the body side outer panel center pillar reinforcement and front hinge pillar reinforcement Refer to the appropriate service procedures as required based on the specific amount of vehicle damage Paint the repaired area Refer to Basecoat Clearcoat Paint Systems Remove all necessary welds of the body side outer panel reinforcement 1 Note Recor 7 ig 1 0 Install all of the related panels and components 1 Enable the SIR system and then connect the negative battery cable Refer to SIR Disabling and Enabling This example of Front Rocker Outer Panel Reinforcement Replacement for the 2013 Cadillac ATS is just one of many found in the Service Repair Manual By following the proper repair procedures technicians can ensure that each vehicle reinforcement 1 maintains its solid performance and uncompromised safety features for the life of the vehicle Remove the damaged body side outer panel Installation Procedure Clean and prepare the attaching surfaces for welding Position the body side outer panel reinforcement
14. tomotive service industry Warning Refer to Battery Disconnect Warning Note The rocker outer panel reinforcement is made of Ultra High Strength Steel Sectioning or repair of Ultra High Strength Steel is not recommended It should be replaced as a complete assembly at factory locations Refer to Ultra High Strength Steel Disable the SIR system and then disconnect the negative battery cable Refer to S R Disabling and Enabling 2 Remove all related panels and components Repair as much of the damaged area as possible Refer to Dimensions Body Remove the sealers and anti corrosion materials from the repair area as necessary Refer to Anti Corrosion Treatment and Repair Note There are sectioning procedures available for various locations of the body side outer panel The sectioning procedure and location should be chosen based on the extent of damage to the vehicle and other inner reinforcements that need to be replaced Sectioning should be performed only in the recommended areas Failure to do so may compromise the structural integrity of the vehicle Refer to service procedures for recommended sectioning locations Fall 2012 Tests Registration is open through Nov 21 and testing is available through Nov 30 For more information and to register online visit www myASE com 8 Oct Dec 2012 Repairlnsights Genuine Parts The body side outer panel center pillar reinforcement 6 and front hinge pilla
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