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2015 IS 350 Warranty and Services Guide

1. esas California Emission Control Corrosion perforation paan pd hg ome Coverages at a glance cece tenet eee eee Federal Emission Control esses General provisions csse eee Peres e NA NG heiss Kan What is not covered sss Wiper blades ee et ttes See scheduled maintenance log for maintenance interval If your name or address has changed or if you purchased your Lexus as a used vehicle please complete and mail the attached card even if your warranty coverage has expired This will enable Lexus to contact you with important product or safety updates concerning your vehicle If there is no longer a card attached please call the Lexus Customer Satisfaction Department at 800 255 3987 Check one Same owner name and or address changed FBC Same owner additional driver who should receive product safety updates 1 New owner purchased vehicle used from a Lexus dealership on this date New owner purchased vehicle used from other than a Lexus dealership on this date Today s date Vehicle Identification Number requir
2. Road test vehicle If you do the majority of your driving under certain special operating condi tions additional items are included in this service See the 12 Months or 10 000 Miles chart on page 48 Loaner Vehicle If your vehicle must be kept overnight at a Lexus dealership for a warranty covered condition that requires more than eight hours to repair Lexus will provide you with a complimentary loaner vehicle for up to five days Travel Protection Lexus will reimburse for a rental for up to five days and for overnight lodging for up to three nights not to exceed 200 per night if all of the following occur gt 2 m z m Your vehicle becomes inopera ble or unsafe to drive when you are more than 100 miles from home Your vehicle s malfunction is caused by a warranty covered condition Repairs will take longer than eight hours to complete To obtain reimbursement for rental car and lodging expenses contact a Lexus dealership service consultant Complimentary Services 5 z gt Roadside Assistance Lexus roadside assistance coverage is for 48 months from your vehicle s in service date regardless of mileage Coverage is provided 24 hours a day 365 days a year for vehicles operated in the United States U S territories and Canada Assistance is administered through the American Automobile Association Services Provided Roadside service
3. If a Lexus dealership is unable to complete repairs on your vehicle within days you may have the repairs made under Lexus provi sions for emergency warranty repairs See page 37 for details IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle s California emission warranty coverage please follow the steps described on pages 9 10 You may also request information from or report complaints to California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue PO Box 8001 Monte CA 91734 8001 800 242 4450 ALINV HVM Your Warranties in Detail 33 WARRANTY 34 OBTAINING WARRANTY SERVICE The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Lexus Please refer to the tire warranty statement included with the owner information in your vehicle To obtain warranty service for a tire take the tire to an authorized dealer of the tire manufacturer Refer to your local phone directory for dealer locations Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufacturer For additional warranty information or service assistance contact the tire manufacturer directly Your Warranties in Detail ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone Firestone 535 Marriott Drive Nashville TN 37214 Bridgestone 800 847 3272 Firestone BOO 356 4644 Dunlop Tires 1144 Eas
4. Nuts and Bolts on Chassis Check that tightness of the seat mounting bolts and front rear suspension member retaining bolts matches torque measurements specified in the Repair Manual Rack and Pinion Assembly Inspect the rack and pinion assembly for signs of leakage damage and loose electrical connections Tighten connections and if you discover any leakage or damage have it repaired immediately by a qualified technician Road Test While driving the vehicle check for proper operation of engine transmission brakes and steering Also check the parking brake and check for abnormal noise or vibration from any part of the vehicle Spark Plugs Replace at specified interval Install new plugs of the same type as origi nally equipped qualified technician should perform this operation Steering Linkage and Boots With the vehicle stopped check for excessive freeplay in the steering wheel Inspect the linkage for bending and damage and the dust boots for deterioration cracks and damage Replace any damaged parts qualified technician should perform these operations Timing Chain The timing chain requires no periodic inspection Tire Rotation See your Owner s Manual for tire rotation requirements Check tire pressure and check tires for damage and uneven wear If the vehicle is equipped with a spare tire check the condition and pressure of the spare Tire Pressure Warning Sensors tire pressure
5. 2015 IS 350 WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having mainte nance and repairs for your vehicle performed by an authorized Lexus dealership To locate your nearest authorized Lexus dealership log on to www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 From everyone at Lexus thank you for purchasing one of our vehicles Your Lexus is designed to deliver uncom promising luxury and performance We are committed to providing you with an ownership experience that is second to none and we look forward to serving you in the years ahead Welcome to the Lexus family Taking Delivery of Your New Lexus As you take delivery of your new vehicle there are some important services you should know about These include Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be personalized to your preferences For example doors can be programmed to remain locked when you shift into Park See your dealer for details Pre Delivery Service Your dealer ship has performed a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the one touch power windows Scheduled Maintenance Your vehicle requires maintenance every six months or 5 000 miles whichever comes first Se
6. leased or used as a company car or demonstrator Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor Parts Replacement Any needed parts replacement will be made using new or remanufactured parts The decision whether a part should be repaired or replaced will be made by the servicing Lexus dealership and or Lexus Parts scheduled to be replaced as required maintenance are warranted until their first replacement only Note Lexus remanufactured parts meet or exceed all factory standards for safety quality and reliability Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranties Some states do not allow restrictions on how long an implied warranty lasts so this limitation may not apply to you Your Rights Under State Law These warranties give you specific legal rights You may also have other rights that vary from state to state Your Warranties in Detail z gt AI 7 gt 2 lt 17 WARRANTY 18 WHAT IS COVERED AND HOW LONG Basic Warranty This warranty covers repairs and adjustments nee
7. Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat C Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log O Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Rotate tires Replace cabin air filter Replace brake fluid O Replace engine air filter Inspect the following __ Axle shaft boots __ Ball joints and dust covers __ Body __ Brake lines and hoses __ Brake rotor thickness and runout __ Engine coolant see page 69 __ Exhaust pipes and mountings __ Front differential oil IS 350 AWD __ Fuel lines and connections fuel tank band and fuel tank va
8. wind storms lightning and other environmental conditions Water contamination Your Warranties in Detail ALINV HVM 19 WARRANTY 20 This warranty also does not cover the following Tires Tires are covered by a separate warranty provided by the tire manufacturer See page 34 Normal Wear and Tear Noise vibration cosmetic conditions and other deterioration caused by normal wear and tear Maintenance Expense Normal maintenance services such as engine tune ups replacement of fluids and filters lubrication cleaning and polishing replacement of spark plugs and fuses and replacement of worn wiper blades brake pads linings and clutch linings Vehicles with Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined Vehicles with Unknown Vehicle Identification Number Any vehicle for which the original factory assigned vehicle identifica tion number cannot be determined Salvage or Total Loss Vehicles Any vehicle that has ever been issued a salvage title or similar title under any state s law or has ever been declared a total loss or equivalent by a financial institution or insurer such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle This exclusion does not apply to the emission control warranties Incidental Damages Incidental or consequenti
9. Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington are the other states to which this warranty currently applies Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty see page 22 Your Warranties in Detail YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board CARB and Lexus are pleased to explain the emission control system warranty for your 2015 vehicle In California new motor vehicles must be designed built and equipped to meet the state s stringent anti smog standards CARB regulations require that Lexus must warrant the emission control system on your vehicle for the time periods indicated on the next page provided there has been no abuse neglect or improper maintenance of your vehicle Your emission control system may include parts such as the fuel injection system ignition system catalytic converter and engine computer Also included may be hoses belts connectors and other emissions related assemblies Where a warrantable condition exists Lexus will repair your vehicle at no cost to you including diagnosis parts and labor MANUFACTURER S WARRANTY COVERAGE 1 For three years or 50 000 miles whichever occurs first f your vehicle fails a smog check test all necessary repairs and adjustments will be made by Lexus to ensure that your vehicle passes the test This is your Emissio
10. Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat e Road test vehicle If you do the majority of your driving under certain special operating condi tions additional items are included in this service See the 12 Months or 10 000 Miles chart on page 48 MAINTENANCE 46 Scheduled Maintenance Log NOTES 2 m 2 gt 2 m Scheduled Maintenance Log 47 Inspect and adjust all fluid levels O Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades O Check installation of driver s floor mat Road test vehicle Note If you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts an
11. be given an equal oppor tunity to give testimony and provide documents Then you will each be given an opportunity for rebuttal After considering all testimony and documents the arbitrator s will review the applicable legal standards and render a decision within 1O days A settlement satisfactory to all parties may be negotiated at any time during the process What types of decisions are rendered and how do know if Lexus will abide by the decision of the arbitrator s Arbitrated decisions are based on what the arbitrator s believe to be fair and equitable after applying the appropriate legal standards Remedies include but are not limited to repairs reimbursement for repairs and incidental expenses such as towing costs and repurchase or replacement of your vehicle The decision of the arbitrator 5 is binding on Lexus but not on you Lexus must comply with the decision shortly after it is rendered usually within days of your acceptance of the decision NCDS will contact you within 1O days of scheduled compliance to ensure that Lexus has complied in a timely manner Are there limits to the scope of arbitrated decisions Arbitrated decisions do not include Attorney fees Punitive damages Multiple damages Consequential damages other than incidental damages that you may be entitled to under law What other recourse do have If you are dissatisfied with the arbitra tor s decision or Lex
12. because you do not have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty provider other than a Lexus dealer ship for maintenance and repairs However damage or failures caused by improper maintenance or repairs are not covered under warranty Your dealer may recommend more frequent maintenance intervals or more maintenance services than those listed in the scheduled mainte nance log These additional services are not required to maintain your warranty coverage Ask your dealer for an explanation of any recom mended maintenance not included in the scheduled maintenance log For a complete description of Lexus warranty coverages see pages 16 33 of this booklet Maintenance and repair services may be performed by you or by any auto motive service provider you choose Lexus will not deny a warranty claim solely because you used a service MAINTENANCE 40 Introduction To ensure that your vehicle receives first quality service and factory authorized parts Lexus recommends having maintenance performed by an authorized Lexus dealership To locate your nearest authorized Lexus dealership log onto www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 Lexus dealership technicians are experts in the maintenance and repair of Lexus vehicles They stay current on the latest service information
13. boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log Inspect and adjust all fluid levels O Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat Road test vehicle O Inspect the following __ Axle shaft boots __ Front differential oil IS 350 AWD __ Ball joints and dust covers __ Rack and pinion assembly __ Body __ Rear differential oil __ Brake lines and hoses __ Steering linkage and boots __ Engine coolant see page 69 __ Wiper blades __ Exhaust pipes and mountings N
14. case for signs of leakage __ Drive belt IS 350 AWD __ Engine coolant see page 69 __ Transmission for signs of leakage __ Exhaust pipes and mountings Wiper blades Front differential oil IS 350 AWD __ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads O Tighten nuts and bolts on chassis Date Mileage JINVNIILNIVIW Required under the terms of the Emission Control Warranty 2 Applies to models with same size front and rear tires and wheels Scheduled Maintenance Log 55 MAINTENANCE 56 Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust co
15. claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover vehicles used for commercial purposes or 2 claims that an air bag failed to deploy or deployed when it should not have or 3 disputes regarding fires and or accidents and or theft Since there are other additional exclusions please contact NCDS for further information on eligibility guidelines You must file a request for arbitration with NCDS within six months of the expiration of the eligibility period provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period How long is the arbitration process The entire process from the time NCDS receives your request for arbi tration to the arbitrator s decision is designed to take no more than 40 days A decision may be delayed if You fail to provide certain information required by NCDS You fail to make your vehicle available for inspection by NCDS in a timely manner if an inspection is required How do request arbitration To initiate arbitration you must complete an NCDS customer claim form and mail it to NCDS A claim form is included in the Lemon Law z gt A A gt 2 lt Guide located in your vehicle or you may request a form by calling NCDS at 866 272 4872 When you call please have ready your vehicle identification number VIN the names of your selli
16. floor mat O Road test vehicle __ Fuel tank cap gasket __ Rack and pinion assembly __ Rear differential oil __ Steering linkage and boots Transfer case for signs of leakage IS 350 AWD Transmission for signs of leakage __ Wiper blades If you drive primarily under this special operating condition perform these Date Mileage Required under the terms of the Emission Control Warranty 2Applies to models with same size front and rear tires and wheels JDNVNILNIVNW Scheduled Maintenance Log 63 MAINTENANCE 64 Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Replace engine oil w
17. in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty see page 28 Connecticut Delaware Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington are the other states to which the California Emission Control Warranty currently applies DEALER CERTIFICATE We the dealership want you to know that at the time your new Lexus vehicle is being delivered 1 Onthe basis of written notification furnished by Lexus we have knowl edge that the vehicle is covered by an EPA Certificate of Conformity 2 We have visually inspected those emission control devices or portions thereof that are visible without removing or adjusting any compo nents or systems emissions related or otherwise On the basis of this inspection there are no apparent deficiencies in the installation of emission control devices by Lexus For purposes of this certificate emission control devices is limited to devices installed on a vehicle for the sole or primary purpose of controlling emissions and which were not in general use before 1968 3 We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus current pre delivery service manual 4 Except as may be provided in Paragraph 5 if this vehicle fails an EPA approved emissions test with
18. maintenance items vehicles that are driven under special operating conditions require further maintenance service These special operating conditions which put added demands on a vehicle include Driving on dirt roads or on dusty roads Repeated trips of less than five miles in temperatures below 32 F or 0 C Extensive idling and or low speed driving for long distances such as police taxi or door to door delivery use Towing Not all vehicles are designed for towing Please refer to the Owner s Manual for details If you drive primarily under any of the conditions noted you should replace the engine oil andoil filter every six months or 5 000 miles Some of these special operating conditions require other maintenance items these items are indicated in each maintenance chart If you drive only occasionally under any of the special operating conditions noted it is not necessary to change the oil every six months or 5 000 miles or to perform the additional services listed in the charts This added maintenance is required only if you drive primarily under any of the special operating conditions Complimentary First Scheduled Maintenance Service Six Months or 5 000 Miles Lexus provides your first scheduled maintenance service at no charge The service is performed at six months or 5 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complime
19. pre accident condition when repaired That s why it is important to make sure repairs are made only with Genuine Lexus Parts Some repair shops and insurance companies may suggest using imitation or salvaged parts to save money However these parts do not meet Lexus high standards for quality fit and corrosion resistance In addition imitation and salvaged parts and any damage or failures they may cause are not covered by any Lexus warranty The best way to ensure that your vehicle is repaired with Genuine Lexus Parts is to take it to a Lexus dealership Each dealership works with selected collision repair centers that meet Lexus strict requirements for training Other Benefits and Assistance 7 z equipment quality and customer satisfaction These repair centers use Genuine Lexus Parts exclusively in the repair of Lexus vehicles The Smart Key Your Lexus vehicle was made with two Smart Keys and an aluminum key number plate Each Smart Key includes an electronic main key that has an integrated mechanical backup key The electronic key controls the remote entry and theft deterrent systems enables the push button start switch and controls the engine immobilizer The mechanical key can be removed from the electronic key and used to operate the driver s door lock the glove box lock and the trunk lock if equipped Replacing the Key Your Lexus dealer can generate replacement keys Cert
20. pressure water to the body wheel wells and underside of vehicle to remove dirt and dust Wash the vehicle body using a soft sponge or cotton cloth with mild car wash soap Rinse off with water f water does not bead on a clean vehicle surface apply car wax using a soft cotton cloth when the body of the vehicle is cool When Cleaning the Wheels e Wait for hot wheels to cool before getting wheels wet Using a soft sponge or cotton cloth apply same mild car wash soap as used for the vehicle body Quickly rinse off with water Using a soft cotton cloth apply same car wax as used for the vehicle body 2 m 2 gt 2 O m Introduction 43 MAINTENANCE 44 Determining Your Maintenance Interval Months vs Mileage Lexus recommends obtaining scheduled maintenance for your vehicle every six months or 5 000 miles whichever occurs first For example e f at six months you have driven less than 5 000 miles you should obtain mainte nance at six months don t wait until 5 000 miles f you drive 5 000 miles in less than six months you should obtain maintenance at 5 000 miles don t wait until six months Be sure to keep an eye on your mileage so that you obtain mainte nance when recommended If you are a low mileage driver mark your calendar to remind yourself to obtain maintenance every six months Scheduled Maintenance Log Special Operating Conditions In addition to standard
21. wear and oiliness Check the belt tension and adjust if necessary Replace the belt if it is damaged Driver s Floor Mat Only use the driver s floor mat designed specifically for the model and model year of your vehicle such as Lexus Genuine floor mats Always properly secure the driver s mat using the retaining hooks Never install another floor mat on top of the existing driver s floor mat Never install the driver s floor mat upside down Engine Air Filter Check for excessive dirt damage and oiliness Replace if necessary Engine Coolant When inspecting visually check the engine coolant level on the see through reservoir Add coolant as necessary When replacing drain the cooling system and refill with coolant Always use Genuine Toyota Super Long Life Coolant or similar high quality non silicate non amine non nitrate non borate ethylene glycol coolant with long life hybrid organic acid technology i e a combination of low phosphates and organic acids Check that the radiator is not blocked with leaves dirt or insects and clean if necessary Also check the hose connection for corrosion and condition of installation A qualified technician should perform these operations Note Initial replacement is at 120 months 100 000 miles Replace every 60 months 50 000 miles thereafter lt 2 m 2 gt 2 m Scheduled Maintenance Log 69 MAINTENANCE 70 Engin
22. 0000 miles whichever occurs first Your Warranties in Detail ALINV HVM 23 WARRANTY 24 Catalyst System Catalytic converter and protector 8 80 Constricted fuel filler neck Exhaust manifold Exhaust pipe manifold to catalyst and or catalyst to catalyst Evaporative Control System Charcoal canister Diaphragm valve Fuelfiller cap e Fuel tank Vapor liquid separator Exhaust Gas Recirculation EGR System EGR gas temperature sensor EGR valve Associated parts Ignition System Distributor and internal parts Ignition coil and ignitor Ignition wires Spark plugs 8 80 Covered for eight years or 80000 miles whichever occurs first Positive Crankcase Ventilation PCV System Oil filler cap PCV valve or orifice Other Parts Used in Systems Listed Data link connector 8 80 Hoses clamps fittings tubing and mounting hardware Malfunction indicator light and bulb 8 80 Pulleys belts and idlers Sealing gaskets and devices Sensors solenoids switches and valves Warranted until first required maintenance under terms of the California Emission Control Warranty Your Warranties in Detail MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or
23. 50 60 70 80 months Specific components may have longer coverage under terms of the Powertrain Warranty Also applies to Connecticut Delaware Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington vehicles equipped with a California Certified Emission Control System Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty 15 Introduction WARRANTY 16 Who 15 the Warrantor The warrantor for these limited warranties is Lexus a division of Toyota Motor Sales U S A Inc 19001 South Western Avenue Torrance California 90509 2991 a California corporation Which Vehicles Are Covered These warranties apply to 2015 model year Lexus 5 350 models registered and normally operated in the United States U S territories and Canada Warranty coverage is automatically transferred at no cost to subsequent vehicle owners Multiple Warranty Conditions This booklet contains warranty terms and conditions that may vary depending on the part covered warranty for specific parts or systems such as the Powertrain Warranty or Emission Performance Warranty is governed by the coverage set forth in that warranty as well as the General Warranty Provisions Your Warranties in Detail When Warranty Begins The warranty period begins on the vehicle s in service date which is the first date the vehicle is either delivered to an ultimate purchaser
24. 71 General maintenance and inspections 42 43 Importance of maintenance isses 39 Maintenance 44 Scheduled maintenance 48 67 Where to obtain inside front cover 35 41 Nuts and bolts on chassis sss 48 67 70 erp cms 48 67 70 Owner responsibilities 25 29 31 35 38 Parts replacement ccs 7 16 25 32 36 Pre delivery service ires eee en e Re RE ev n 1 AA 7 Rack and pinion assembly sss 48 67 70 Roadtest 48 67 71 Roadside ssistance ie bere b Et HP per LAGA ev ve Eve EE 16 Service agreements kaa kha y Service osi 7 Smog check tests iss sss eee 26 32 See scheduled maintenance log for maintenance interval Spank vie AA Ahaha Steering linkage and boots sss Vitalin 2 ELE Tire EIS EUM Tite eise abt Kana testet dette nii Tire pressure warning sensors aaa aaa ana eee Tires warranty trs i reikt eee eee Mid T T erras ata peter aded Travel protectioniu cus deseen de eor nda c Rr ot ar xi ea Warranty coverages
25. HIC REGION In the United States U S Territories and Canada To obtain warranty service in the United States U S territories or Canada take your vehicle to an authorized Lexus dealership If your vehicle cannot be driven contact your nearest Lexus dealership for towing assistance You do not have to pay for towing to the nearest Lexus dealership if your vehicle is inoperable due to failure of a warranted part Outside the United States U S Territories and Canada If you are using your vehicle outside the United States U S territories and Canada and need warranty service contact a local Lexus dealership Please note however that your vehicle may not be repaired free of charge because the local Lexus distributor may have no obligation to provide warranty service for your vehicle and or your vehicle may not comply with local regulatory or environmental requirements EMERGENCY REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership To locate your nearest autho rized Lexus dealership log on to www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications If your vehicle is inoperable or unsafe to drive and there is no Lexus dealer ship reasonabl
26. SIONS TEST If your vehicle fails an EPA approved emissions test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report Also take your maintenance records in case they are needed If your claim qualifies for coverage the dealership will repair your vehicle within 3O days unless a shorter period is required by law If your claim is denied Lexus will notify you in writing of the reason within the same period If we fail to do so we will repair your vehicle free of charge The only exceptions allowed are when you request or agree to a delay or when a delay is caused by factors beyond the control of Lexus or the dealership For information on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service Your Warranties in Detail IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle s federal emission warranty coverage please follow the steps described on pages 9 10 In the case of the Emission Performance Warranty you may also request infor mation from or report complaints to U S Environmental Protection Agency Vehicle Programs amp Compliance Division 6405J Attn Warranty Complaints 401M Street SW Washington D C 20460 Vehicles equipped with a California Certified Emission Control System that are registered and operated
27. ain bonded registered locksmiths may also be able to generate replacement keys When ordering a new key bring all keys for the vehicle to your dealership If a Smart Key or the key number plate is not available a Lexus dealer or certain locksmiths can obtain the key code from a restricted access database These businesses Other Benefits and Assistance can also access a service utility to register the keys to the vehicle if all registered keys have been lost If you lock your key in your vehicle and do not have a spare your dealer can make a new mechanical key from the code on the key number plate Certain bonded registered locksmiths may also be able to generate a replacement mechanical key If a Lexus dealer is not available please refer to www aloa org to find a bonded registered locksmith who performs high security key service Keeping the Key Safe Replacing a Smart Key may be costly We advise you to keep a spare Smart Key and the key number plate in a safe place If you record the key number in more than one place do not record it in a way that can be easily identified and associ ated with the vehicle For example don t leave the number somewhere that can be accessed by a valet It is wise to keep a copy of the key number outside of the vehicle Both Lexus and your Lexus dealer are dedicated to serving your automotive needs Your complete satisfaction is our first priority Should you have a problem or con
28. ake lines and hoses Steering linkage and boots __ Engine coolant see page 69 __ Wiper blades __ Exhaust pipes and mountings Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter O Tighten nuts and bolts on chassis Date Mileage JINVNIILNIVIW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 49 MAINTENANCE 50 O Replace engine oil with OW 20 oil replace oil filter O Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Inspect and adjust all fluid levels
29. al damages associated with a vehicle failure Such damages include but are not limited to inconvenience the cost of transportation telephone calls and lodging the loss of personal or commercial property and the loss of pay or revenue Lexus provides the first two scheduled maintenance services at no charge See page 4 for details Your Warranties in Detail Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle Lexus shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty except in states where this limitation is not allowed DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage please follow the steps described on pages 9 10 Please note that you must use the National Center for Dispute Settlement before seeking remedies through a court action pursuant to the Magnuson Moss Warranty Act You may also be required to use the National Center for Dispute Settlement before seeking remedies under the Lemon Laws of your state For the requirements applicable to
30. ance history In addition to scheduled mainte nance your Lexus requires ongoing general maintenance such as fluid checks and visual inspections These procedures are listed on pages 42 43 of this booklet and described in detail in the Maintenance section of the Owner s Manual It is especially importantto check your vehicle s engine oil once a month and to regularly replace the engine oil and oil filter Failure to do so can cause oil starvation and or oil gelling which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty With proper maintenance and care your vehicle will last longer and deliver more dependable economical performance Follow this booklet s recommendations and you ll enjoy maximum reliability and peace of mind from your Lexus for many years to come Introduction lt 2 m 2 gt 2 m Maintaining your vehicle according to the recommendations in this booklet is required to ensure that your warranty coverage remains intact You should keep detailed records of vehicle maintenance including date of service mileage at time of service and a description of service and or parts installation performed The maintenance logs in this booklet are a good place to record this information If you sell your vehicle be sure to give your main tenance records to the new owner Lexus will not deny a warranty claim solely
31. cern please take the following steps to ensure the quickest possible response Step 1 Discuss the situation with a dealership manager such as the service manager or customer satisfaction manager If necessary ask the dealership owner or general manager for assistance In most cases a satisfactory solution can be reached at this step Step 2 If the dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canada call 800 26 LEXUS 800 265 3987 In Mexico call 95 1 310 328 2075 You may also write to us at Lexus Customer Satisfaction Department Box 2991 Torrance CA 90509 2991 Whether calling or writing please provide the following information 17 digit Vehicle Identification Number VIN found on the vehicle registration paperwork z gt AJ 7 gt 2 lt and on the certification label located inside the driver s door jamb Current vehicle mileage Name of your selling and servicing Lexus dealerships Your day and evening telephone numbers Introduction 9 WARRANTY 10 Step 3 If your concern has still not been resolved to your satisfaction Lexus offers additional assistance through National Center for Dispute Settlement NCDS P O Box 688 Mt Clemens MI 48046 866 272 4872 Important You must use NCDS prior to exercising rights or seeking remedies available t
32. cluding manifold converter Evaporative Control System Charcoal canister e Fuel tank Ignition System Knock sensor Other Parts Used in Systems Listed Transmission solenoid Wire transmission including temperature sensor on models equipped with AWD MAINTENANCE You are responsible for perfor mance of the required maintenance indicated in the Owner s Manual and this guide Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompli ance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any automotive service provider you choose Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for main tenance and repairs However any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty Your Warranties in Detail ALINV HVM 31 WARRANTY 32 REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is not dependent upon the use of any particular brand of replacement parts and may elect to use non Genuine Lexus Parts for ma
33. d at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter O Tighten nuts and bolts on chassis Date Mileage JDNVNILNIVW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 57 MAINTENANCE 58 O Replace engine oil with OW 20 oil replace oil filter O Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s f
34. d bolts on chassis Date Mileage Q Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage authorized Lexus dealership MAINTENANCE 3Applies to models with same size front and rear tires and wheels 48 Scheduled Maintenance Log This service excluding maintenance required special operating conditions is complimentary when performed by an 2This service is complimentary when performed by an authorized Lexus dealership Inspect and adjust all fluid levels O Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat Road test vehicle Inspect the following __ Axle shaft boots __ Front differential oil IS 350 AWD __ Ball joints and dust covers __ Rack and pinion assembly __ Body __ Rear differential oil Br
35. ded to correct defects in materials or workmanship of any part supplied by Lexus subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 48 months or 50 000 miles whichever occurs first with the exception of wheel alignment and wheel balancing which are covered for 12 months or 12 000 miles whichever occurs first Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed here and supplied by Lexus subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months or 70 000 miles whichever occurs first Engine Cylinder block and head and all internal parts timing belt and cover flywheel oil pan water pump fuel pump engine mounts engine control computer seals and gaskets Your Warranties in Detail Transmission and Transaxle Case and all internal parts torque converter clutch cover mounts engine control computer seals and gaskets Front Wheel Drive System Drive shaft axle hub bearings seals and gaskets Rear Wheel Drive System Differential carrier assembly drive shaft axle carrier axle case axle bearing axle shaft seals and gaskets Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Lexus subject to the exceptions indicated under W
36. e Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals SAE OW 20 oil is the best choice for good fuel economy and good starting in cold weather If SAE OW 20 is not available SAE 5W 20 may be used however it must be replaced with SAE OW 20 at the next oil change See your Lexus dealer for oil specifically formulated for your vehicle s engine These models are equipped with a replaceable oil filter element and oil filter cap O ring replace both at each oil change For instructions on how to reset the reminder light refer to your Owner s Manual Note If you do the majority of your driving under any of the special operating conditions indicated on page 44 you should replace the engine oil and oil filter every six months or 5 000 miles regardless of the oil used or the certification of the vehicle Exhaust Pipes and Mountings Visually inspect the exhaust pipes muffler and hangers for cracks deterioration and damage Start the engine and listen carefully for any exhaust leakage Tighten connections and replace parts as necessary Scheduled Maintenance Log Fuel Lines and Connections Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion damage cracks and loose or leaking connections Tighten connections and replace parts as necessary Fuel Tank Cap Gasket Visually inspect for cracks deterioration and damage and replace if necessary
37. e page 44 for details Dealership Service Department Your service department is committed to helping you keep your Lexus performing at its best Your dealer will provide you with the department s hours of operation appointment procedures and infor mation on any special services Warranty Coverage Your Lexus is covered by one of the finest warran lies in the industry See page 15 for a summary of coverages Roadside Assistance Roadside assistance is provided for 48 months from your vehicle s in service date regardless of mileage See page for details Again thank you for choosing Lexus We wish you many years of safe and pleasurable driving OWNER AMENITIES Complimentary Services First Scheduled Maintenance Service Second Scheduled Maintenance Service Loaner Travel Protection Roadside Assistance Other Benefits and Assistance Quality Control Vehicle Service History Vehicle Service Agreements Body Repairs The Smart Key WARRANTY INFORMATION Introduction If You Need Assistance The Lexus Commitment Warranty Coverages at a Glance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty isse 28 Tire Limited Warranty aaa evant et Pera 34 Your Responsibilities Operation and Maintenance isse 35 Obtaini
38. ed to process change Mo Day Year O Mr LJ Mrs LJ Ms Miss J Dr LLL ILLI J First name MI Last name Check here if address below Company name is for company LJ Street address or Box Apt or suite number spes pe City State Zip code i Primary phone number Secondary phone number E mail address This information is obtained solely for the use of Lexus Lexus occasionally sends special promotional offers to registered owners Check here if you prefer not to receive these offers e LEXUS BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 449 TORRANCE CA POSTAGE WILL BE PAID BY THE ADDRESSEE LEXUS DIVISION L202 ATTN CUSTOMER SATISFACTION PO BOX 2991 TORRANCE CA 90509 9975 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES 14 TCS 07992 Printed 6 14 O Lexus THE PURSUIT OF PERFECTION MIX Paper from responsible sources FSC wwiscog FSC C103525 00505 15WSG IS350
39. ess or if you have purchased your Lexus from a previous owner You ve made a wise decision to purchase a Lexus Your vehicle delivers world class luxury and performance Introduction along with an unparalleled commitment from Lexus to ensuring your satisfaction You can be confident as we are that you ll enjoy owning your Lexus as much as you enjoy driving it This section of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities The section beginning on page 39 describes your vehicle s mainte nance requirements Be sure to review this information carefully since proper maintenance is required to ensure that warranty coverage remains intact All warranty information is the latest available at the time of publication and with the exception of the emission control warranties is subject to change without notice Federal al Californi WARRANTY New Vehicle Limited Warranty Basic Powertrain Restraint Systems Corrosion Perforation 48 months 50 000 miles 72 months 70 000 miles 72 months 70 000 miles 72 months Unlimited miles 80 months Emission Control Warranty 48 months 50 000 miles n Defect Specific Components Performance 5 L Specific Components KAAU Performance Short Term Defect MEETS make L Long Term Defect yey pe 10 20 40
40. f you have any questions regarding your warranty rights and responsibilities you should contact the Lexus Customer Satisfaction Department at 800 255 3987 or the California Air Resources Board Mobile Source Control Division at 9528 Telstar Avenue PO Box 8001 El Monte CA 91734 8001 Your Warranties in Detail ALINV HVM 29 WARRANTY 30 WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by The use of replacement parts not certified in accordance with aftermarket parts certification regulations The use of replacement parts not equivalent in quality or design to original equipment parts Provisions under the What Is Not Covered section of the New Vehicle Limited Warranty also apply to this warranty Your Warranties in Detail PARTS LIST LONG TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70 000 miles from the vehicle s in service date whichever occurs first Air Fuel Metering System Engine control computer engine control module Fueldelivery pipe Fuel pressure sensor High pressure fuel pump Injector Injector driver Throttle body Transmission control computer transmission control module on models equipped with 2WD Air Induction System ntake manifold and intake air surge tank Catalyst System Exhaust front pipe including catalytic converter Exhaust manifold in
41. for signs of leakage __ Front differential oil IS 350 AWD Wiper blades __ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads O Tighten nuts and bolts on chassis Date Mileage 3ONVN3LINIVMW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 67 MAINTENANCE 68 The following descriptions are provided to give you a better understanding of the maintenance services that should be performed on your vehicle The scheduled maintenance log indicates at which time mileage intervals each service should be performed Please note that many maintenance services should be performed only by a qualified technician For further information on maintenance services that you can perform yourself see the maintenance sections of your Owner s Manual Axle Shaft Boots Check the axle shaft boots and clamps for cracks deterioration and damage Replace any damaged parts and if necessary repack the grease A qualified technician should perform these operations Ball Joints and Dust Covers Check the suspension and steering linkage ball joints for looseness and damage Check all dust covers for deterioration and damage A qualified technician should perform these inspections Scheduled Mai
42. hange or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log O Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter Replace brake fluid Replace engine air filter Replace Smart Key battery Replace spark plugs O Inspect the following __ Axle shaft boots __ Ball joints and dust covers __ Body __ Brake lines and hoses __ Brake rotor thickness and runout __ Drive belt __ Exhaust pipes and mountings __ Front differential oil 15 350 AWD __ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses additional items Driving on dirt roads or on dusty roads O Tighten nuts and bolts on chassis C Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors O Check installation of driver s
43. hat Is Not Covered on pages 19 20 Coverage is for 72 months 70 000 miles whichever occurs first For vehicles sold and registered in Kansas the warranty for seatbelts and related components is 1O years regardless of mileage Corrosion Perforation Warranty This warranty covers repair or replace ment of any original body panel that develops perforation from corrosion rust through subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months regardless of mileage For information on how to protect your vehicle from corrosion see the section entitled Service Procedures and Specifications Body in the Owner s Manual Towing When your vehicle is inoperable due to failure of a warranted part towing service to the nearest authorized Lexus dealership is covered WHAT IS NOT COVERED This warranty does not cover damage or failures resulting directly or indi rectly from any of the following Fire accidents or theft Abuse or negligence Misuse for example racing or overloading mproper repairs Alteration or tampering including installation of non Genuine Lexus Accessories Lack of or improper mainte nance including use of fluids other than those specified in the Owner s Manual Installation of non Genuine Lexus Parts Airborne chemicals tree sap road debris including stone chips rail dust salt hail floods
44. heck installation of driver s floor mat C Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log O Replace engine oil with OW 20 oil replace oil filter Rotate tires Replace cabin air filter Visually inspect brake pads calipers O Replace brake fluid and rotors O Check installation of driver s floor mat Road test vehicle Replace engine air filter Replace Smart Key battery Replace spark plugs Reset maintenance reminder light Inspect the following __ Axle shaft boots __ Fuel tank cap gasket __ Ball joints and dust covers __ Rack and pinion assembly Body __ Rear differential oil __ Brake lines and hoses Steering linkage and boots __ Brake rotor thickness and runout Transfer
45. il with OW 20 oil replace oil filter Replace cabin air filter Reset maintenance reminder light Rotate tires Replace engine coolant see page 69 Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat C Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log Inspect and adjust all fluid levels O Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat Road test vehicle O Inspect the following Axle shaft boots __ Front differential oil IS 350 AWD __ Ball joints and dust covers __ Rack and pinion assembly __ Body Rear differential oil Brake lines and hoses __ Steering linkage and boots Drive belt __ Wiper blades __ Exhaust pipes and mountings Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine
46. in three months or 4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper maintenance and use Lexus will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty 5 If vehicle was used as a company car or demonstrator check box and complete the following The vehicle with which this statement is delivered was placed into service as a company car or demonstrator prior to delivery The Emission Performance Warranty period commenced on the date the vehicle was first placed into service which was Month Day Year Note The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the system will perform properly The Emission Performance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the manufacturer This statement is required by section 207 of the Clean Air Act 42 U S C 7541 and the EPA regulations issued thereunder Dealership name Your Warranties in Detail ALINV HVM 27 WARRANTY 28 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are covered by this warranty Connecticut Delaware Maine
47. intenance and repairs However use of replace ment parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Lexus Parts you must follow the maintenance and replacement schedules for the parts you are using In addition you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts Your Warranties in Detail IF YOUR VEHICLE FAILS A SMOG CHECK TEST If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an authorized Lexus dealership and present a copy of the smog check test report Also take your maintenance records in case they are needed If your claim qualifies for coverage the dealership will repair your vehicle within days unless a shorter period is required by law If your claim is denied Lexus will notify you in writing of the reason within the same period If we fail to do so we will repair your vehicle free of charge The only exceptions allowed are when you request or agree to a delay or when a delay is caused by factors beyond the control of Lexus or the dealership For information on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service REPAIR DELAYS
48. ith OW 20 oil replace oil filter Replace cabin air filter Inspect engine coolant see page 69 Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat C Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log Inspect and adjust all fluid levels O Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat Road test vehicle O Inspect the following __ Axle shaft boots __ Front differential oil IS 350 AWD __ Ball joints and dust covers __ Rack and pinion assembly Body __ Rear differential oil __ Brake lines and hoses __ Steering linkage and boots __ Drive belt Wiper blades __ Exhaust pipes and mountings Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oi
49. l with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter O Tighten nuts and bolts on chassis Date Mileage JINVNIILNIVIW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 65 MAINTENANCE 66 O Replace engine oil with OW 20 oil replace oil filter O Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Inspect engine coolant see page 69 Reset maintenance reminder light C Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat C Road test vehicle Note If OW 20 oil was not used at last oil cha
50. loor mat C Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter CI Rotate tires Replace cabin air filter Visually inspect brake pads calipers and rotors Replace brake fluid Check installation of driver s floor mat Replace engine air filter O Road test vehicle Replace Smart Key battery Reset maintenance reminder light O Inspect the following __ Axle shaft boots __ Fuel lines and connections fuel tank band __ Ball joints and dust covers and fuel tank vapor vent system hoses Body __ Fuel tank cap gasket __ Brake lines and hoses Rack and pinion assembly __ Brake rotor thickness and runout Rear differential oil Drive belt __ Steering li
51. n Control System PERFORMANCE WARRANT Y emissions related part listed on pages 23 24 is defective the part will be repaired or replaced by Lexus This is your SHORT TERM Emission Control System DEFECT WARRANTY Note Under the terms of the Basic Warranty Lexus provides coverage of four years or 50 000 miles whichever occurs first Specific components may have longer coverage under the terms of the Powertrain Warranty 2 For seven years or 70 000 miles whichever occurs first f an emissions related part listed on pages 30 31 is defective the part will be repaired or replaced by Lexus This is your LONG TERM Emission Control System DEFECT WARRANTY OWNER S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receipts covering main tenance on your vehicle but Lexus cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your vehicle to a Lexus dealership as soon as a problem exists The warranty repairs should be completed in a reasonable amount of time not to exceed 30 days You should also be aware that Lexus may deny you warranty coverage if your vehicle or a part has failed due to abuse neglect improper mainte nance or unapproved modifications I
52. n Program which requires specialized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence You can be confident you re getting the best possible service for your vehicle when you take it to a Lexus dealership Plus a Lexus dealership will always use Genuine Lexus Parts designed specifically for your vehicle Your Responsibilities ALINV HVM 35 WARRANTY 36 REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts However Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle Like all Lexus products Genuine Lexus Parts are built to the highest standards of quality durability and performance They are also designed to fit your vehicle s exact specifications Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs And because it is linked elec tronically to Lexus Parts Distribution Centers the dealership has quick access to any parts it may not have in stock Genuine Lexus Parts are covered by their own warranty see your dealer for details or the remainder of any applicable New Vehicle Limited Warranty whichever is longer Non Genuine Lexus Parts or any damage or failures resulting from their use are not covered by any Lexus warranty Your Responsibilities BY GEOGRAP
53. ng and servicing dealerships and the current mileage on your Lexus Introduction 11 In addition to completing the customer claim form please provide NCDS with the following information Vehicle year make model VIN mileage and date of purchase A brief description of your complaint and the actions you have taken to resolve it What action or remedy you believe would resolve your problem If you are seeking reimbursement for repairs or incidental expenses please provide copies of applicable receipts Send your request to National Center for Dispute Settlement PO Box 688 Mt Clemens MI 48046 Upon receipt of your request NCDS WARRANTY will contact you regarding the status of your case and supply you with additional details about the program 12 Introduction How does the arbitration process work When NCDS receives your request it will be forwarded to the Lexus area office for response At the request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection of the vehicle by an independent technical expert with a Lexus representative present The technical expert will forward his or her evaluation to NCDS An oral hearing will be held prior a decision being rendered At this hearing all relevant evidence is admissible You and a Lexus repre sentative will present both sides of the case to the NCDS arbitrator s You will each
54. ng Warranty Service suse sene 37 MAINTENANCE INFORMATION Introduction The Importance of Scheduled 39 Maintenance and Lexus Warranty 40 Lexus Dealership Service sss 41 General Maintenance and Regular 42 Scheduled Maintenance Log Determining Your Maintenance Interval Months vs Mileage 44 Complimentary First Scheduled Maintenance 45 Complimentary Second Scheduled Maintenance Service 46 Scheduled Maintenance Log e 48 Explanation of Maintenance Items sss 68 Vehicle Identification 72 2 gt To help ensure that your ownership experience is pleasant convenient and trouble free Lexus provides you with a variety of complimentary services These services are described on the following pages Other valuable owner benefits are described in the section entitled Other Benefits and Assistance beginning on page 7 First Scheduled Maintenance Service Six Months or 5 000 Miles This complimentary service is performed at six months or 5 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Inspect and adjust all fluid levels P
55. nge or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log O Replace engine oil with OW 20 oil replace oil filter C Rotate tires Replace cabin air filter C Visually inspect brake pads calipers Replace brake fluid and rotors O Check installation of driver s floor mat Road test vehicle Replace engine air filter O Replace engine coolant see page 69 O Replace Smart Key battery Reset maintenance reminder light Inspect the following __ Axle shaft boots __ Fuel tank cap gasket __ Ball joints and dust covers __ Rack and pinion assembly __ Body __ Rear differential oil __ Brake lines and hoses __ Steering linkage and boots __ Brake rotor thickness and runout Transfer case for signs of leakage __ Drive belt IS 350 AWD __ Exhaust pipes and mountings __ Transmission
56. nkage and boots Engine coolant see page 69 Transfer case for signs of leakage IS 350 AWD __ Exhaust pipes and mountings Transmission for signs of leakage Front differential oil IS 350 AWD Wiper blades If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads O Tighten nuts and bolts on chassis Date Mileage 3ONVN3LINIVMW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 59 MAINTENANCE 60 Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Replace engine o
57. noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any automotive service provider you choose Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for main tenance and repairs However any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may electto use non Genuine Lexus Parts for maintenance and repairs However use of replace ment parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Lexus Parts you must follow the maintenance and replacement schedules for the parts you are using In addition you should ensure that such parts are warranted by their manufacturers to be equiva lent to Genuine Lexus Parts Your Warranties in Detail ALINV HVM 25 WARRANTY 26 IF YOUR VEHICLE FAILS AN EMIS
58. ntary service will include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be programmed to your prefer ences For example doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the six month 5 000 mile scheduled maintenance service Programming of some Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership lt 2 m 2 gt 2 m Scheduled Maintenance Log 45 Complimentary Second Scheduled Maintenance Service 12 Months or 10 000 Miles Lexus also provides your second scheduled maintenance service at no charge The service is performed at 12 months or 10 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Replace engine oil with OW 20 oil replace oil filter
59. ntenance Log Body Inspection Visually check for corrosion scratches and other damage Check outer body panels inner panels of the hood and doors and underneath the vehicle Apply touch up paint to any chips and scratches or have them repaired by a qualified technician Brake Fluid Replace with fluid type specified in your Owner s Manual A qualified tech nician should perform this operation Brake Lines and Hoses Visually inspect for proper installation Check for chafing cracks deterioration and signs of leakage Replace any deteriorated or damaged parts A qualified technician should perform these operations Brake Pads Calipers and Rotors Check brake pads and rotors for excessive wear check brake rotors for runout Check brake calipers for fluid leakage Some models are equipped with directional rotors When servicing these rotors reinstall at same location qualified technician should perform these operations Cabin Air Filter Replace at specified intervals More frequent replacement may be required when driving in dusty conditions heavy traffic areas urban areas desert areas or dirt roads Refer to your Owner s Manual for service details Differential Oil Inspect each differential component for signs of leakage If you discover any leakage have it repaired immediately by a qualified technician Refer to your Owner s Manual for fluid specifications Drive Belt Inspect for cracks excessive
60. nual for a detailed description of inspection procedures Every 30 Days At least once every 30 days perform these inspections Check engine oil level using the dipstick Visually check engine coolant level on the see through reservoir Visually check brake fluid level on the see through reservoir Visually check condition of battery Check level of windshield washer fluid Check tire pressure Check tires for damage and wear Check installation of driver s floor mat Introduction After a Car Wash e Check installation of driver s floor mat When Cleaning the Interior Remove dirt and dust with a vacuum cleaner Wipe dirty surfaces with a soft cloth dampened with warm water When cleaning leather interior remove dirt and dust with a vacuum cleaner Using a sponge apply a small amount of neutral wool detergent mixed in water rubbing in a circular motion Wipe off any excess detergent and let leather dry in an open air location When cleaning carpet remove dirt and dust with a vacuum cleaner Apply a foaming type carpet cleaner with a sponge or brush allowing cleaner to work for a few minutes to loosen dirt Continue by rubbing carpet in a circular motion Wipe off any excess cleaner with a clean cloth If any dirt remains repeat process Best results are obtained by keeping the carpet as dry as possible When Cleaning the Exterior Working from top to bottom apply lots of low
61. o you through a court action pursuant to the Magnuson Moss Warranty Act In addition you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state See the Lemon Law Guide for specific requirements applicable in your state However if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCDS Introduction NCDS Arbitration What is the Dispute Settlement Program This program consists of local professionals who are trained and experienced in arbitration The arbitrator s appointed by NCDS will arbitrate your case by reviewing the facts you present having the vehicle inspected if necessary and promptly rendering a fair and equitable decision How much will it cost The service is provided at no cost to you It is part of Lexus effort to promptly and equitably resolve your concerns The decision maker is an impartial third party The decision of the arbitrator s is binding on Lexus but not on you What types of disputes are eligible NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1 four years or 50 000 miles from the vehicle s in service date whichever is earlier or 2 the applicable provision of the Lexus New Vehicle Limited Warranty However NCDS will not arbitrate 1
62. ody repairs AA AA 7 Brakes Muda aa Th Na d EMT 42 68 linesand hoses oio cedes tubes biens DAYANG 48 67 68 Pads calipers and rotors 48 67 68 eer pre 5 46 48 677 69 Complimentary services Maintenance services 0 0 0 enn 4 45 46 Otherseryices MU qi 5 6 Dillerentialoil 48 67 69 Dispute resolution 00 ccc cece cece eee cnet mene 9 13 21 Drive belt sp tetera Ova BAN padalhan 48 67 69 Driver s floor mat 48 677 69 Emergency repairs DRE 37 38 Engine air filter lisse 48 67 69 Engine coolant entree EI wed 42 48 67 69 Engine oil and oil Tilter 2 42 48 67 70 Exhaust pipes and mountings isse 48 67 70 Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses sss 48 67 70 Fuel tank cap gasket csse 48 67 70 Inspections general maintenance 42 43 See scheduled maintenance log for maintenance interval Lexus Personalized Settings a 1 4 45 Loaner vehicle Maintenance As related to warranty coverage 25 29 31 35 40 Complimentary first and second 4 45 46 Explanation of maintenance 68
63. oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter O Tighten nuts and bolts on chassis Date Mileage JINVNIILNIVIW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 61 MAINTENANCE 62 O Replace engine oil with OW 20 oil replace oil filter O Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Inspect engine coolant see page 69 Reset maintenance reminder light C Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat C Road test vehicle Note If OW 20 oil was not used at last oil c
64. ote If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter O Tighten nuts and bolts on chassis Date Mileage 3ONVN3LINIVMW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 53 MAINTENANCE 54 O Replace engine oil with OW 20 oil replace oil filter O Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C
65. our vehicle fails to meet applicable emissions standards as determined by an EPA approved emissions test This failure results or will result in some penalty to you such as a fine or denial of the right to use your vehicle under local state or federal law This warranty is in effect for two years or 24 000 miles from the vehicle s in service date whichever occurs first Additionally components marked 8 80 in the parts list on pages 23 24 have coverage of eight years or 80 000 miles whichever occurs first WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by The use of replacement parts not certified in accordance with aftermarket parts certification regulations The use of replacement parts not equivalent in quality or design to original equipment parts Provisions under the What Is Not Covered section of the New Vehicle Limited Warranty also apply to this warranty WARRANTY PARTS LIST Air Fuel Metering System Air fuel ratio feedback control system e Cold start enrichment system Deceleration control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Other components Air Induction System e Intake manifold and intake air surge tank Air Injection System e Air injection manifold Airinjection pump Airflow control valves 8 80 Covered for eight years or 8
66. por vent system hoses additional items Driving on dirt roads or on dusty roads O Tighten nuts and bolts on chassis Replace Smart Key battery Visually inspect brake pads calipers and rotors O Check installation of driver s floor mat Road test vehicle __ Fuel tank cap gasket __ Rack and pinion assembly __ Rear differential oil __ Steering linkage and boots Transfer case for signs of leakage IS 350 AWD Transmission for signs of leakage __ Wiper blades If you drive primarily under this special operating condition perform these Date Mileage lApplies to models with same size front and rear tires and wheels JINVNIILNIVIW Scheduled Maintenance Log 51 MAINTENANCE 52 Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades C Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft
67. rogram Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle Complimentary Services What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be programmed to your preferences For example doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the six month 5 000 mile scheduled maintenance service Programming of some Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership Second Scheduled Maintenance Service 12 Months or 10 000 Miles This complimentary service is performed at 12 months or 10 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Replace engine oil with OW 20 replace oil filter Reset maintenance reminder light Replace cabin air filter Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat
68. s such as battery jump start tire change fuel delivery vehicle extrica tion lockouts and towing in case of minor accident Towing to the nearest Lexus dealership or an alternate repair facility if necessary Assistance in locating alternate transportation and lodging Visit the Apple and Google app stores to download the complimentary Lexus Roadside Assistance app How to Get Help To obtain roadside assistance take the following steps 1 Call 800 25 LEXUS 800 255 3987 Complimentary Services 2 Have as much of the following information as possible 17 digit Vehicle Identification Number VIN found on the vehicle registration paperwork and on the certification label located inside the driver s door jamb Owner s name and home address Vehicle license plate number Location of vehicle including the nearest major intersection 3 Wait at your vehicle or in a nearby secure location for the roadside assistance provider to arrive Additional Coverage After your roadside assistance coverage expires you may join a motor club created exclusively for Lexus owners Benefits include roadside assistance coverage a trip planning service and discounts on travel and dining For further information call BOO 25 LEXUS Quality Control You may have noticed a few miles on the odometer when you took delivery of your Lexus This mileage is a result of the comprehensive process used
69. sensor is mounted each full size wheel These sensors do not require periodic maintenance When a sensor s long life lithium battery becomes discharged the battery should be replaced by a qualified tech nician following procedures in Lexus service and repair publications Transmission Transfer Case Inspect transmission transfer case for signs of leakage If you discover any leakage have it repaired imme diately by a qualified technician Note The transmission transfer case and transmission fluid are a completely sealed unit Therefore periodic checks and replacement of the transmission fluid are not required and there is no dipstick on the transmission Any repairs that require adding or replacing fluid should be performed by a qualified technician following procedures in Lexus service and repair publications Wiper Blades The wiper blades should not show any signs of cracking splitting wear contamination or deformation The wiper blades should clear the wind shield without streaking or skipping lt 2 m 2 gt 2 m Scheduled Maintenance Log 71 Model In service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE 72 Scheduled Maintenance Log Axle shat 48 67 68 Ball joints and dust covers aaa 48 677 68 Body inspection aaa AG NA 48 677 68 B
70. t Market Street Akron OH 44316 800 321 2136 GENERAL INFORMATION You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner s Manual and the Maintenance Information section of this guide You should keep detailed records of vehicle maintenance since under some circumstances they may be required for warranty coverage These records should include date of service mileage at time of service and a description of service performed and or parts installed For your conve nience maintenance logs are included in the Maintenance Information section of this guide If you sell your vehicle you should give your main tenance records to the new owner Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty WHERE TO GO FOR MAINTENANCE You may have maintenance performed on your vehicle by any qualified person or facility However Lexus recommends having maintenance performed by an authorized Lexus dealership Lexus dealership technicians are specially trained to maintain and repair Lexus vehicles They stay current on the latest service informa tion through Lexus technical bulletins service publications and training courses Many are also certified through the Lexus Commitment to Perfection Certificatio
71. through Lexus technical bulletins service publications and training courses Many are also certified through the Lexus Commitment to Perfection Certification Program which requires specialized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus dealer ship your service information is recorded in the Lexus National Service History database This is the first database of its kind in the auto motive industry lt can be accessed by any Lexus dealership in the U S a great convenience if you relocate or need to have your vehicle serviced while traveling You can be confident you re getting the best possible service for your vehicle when you take it to a Lexus dealership Don t trust your investment to anything less than a team of Lexus specialists Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications Introduction lt 2 m 2 gt 2 m 41 MAINTENANCE 42 In addition to scheduled mainte nance your Lexus requires ongoing general maintenance such as fluid checks and visual inspections The recommended guidelines for inspec tions are listed below Please refer to the Maintenance section of the Owner s Ma
72. to ensure the quality of your vehicle This process includes extensive inspections during and after production The final inspection takes place at the selling dealership and includes a road test conducted by a trained Lexus technician If you d like to know more about Lexus quality control procedures ask a Lexus dealership service consultant Vehicle Service History When you have your vehicle serviced at a Lexus dealership your service information is recorded in the Lexus National Service History database This is the first database of its kind in the automotive industry It can be accessed by any Lexus dealership in the United States a great conve nience if you relocate or need to have your vehicle serviced while traveling Vehicle Service Agreements If you plan to keep your vehicle for several years or if you accumulate mileage quickly you may want to purchase a Lexus vehicle service agreement These agreements cover the cost of specific repairs beyond the factory warranty period They also cover services such as towing substitute transportation and lodging gt 2 m z m to minimize your inconvenience should your vehicle require repair Lexus vehicle service agreements are available with a variety of coverage options Lexus dealer ship sales consultant can help you select the plan that s best for you Body Repairs If youre involved in a collision you want your vehicle to be returned to its
73. us compliance you may pursue any other legal remedies available to you including small claims court You should be aware that the decision of the gt A A gt 2 lt arbitrator s is admissible as evidence in any legal proceedings concerning your vehicle Is the Dispute Settlement Program subject to change The information in this booklet about the program is correct as of the date of printing However the program may be changed without notice Contact the Lexus Customer Satisfaction Department at 800 255 3987 for the most current information concerning the Dispute Settlement Program Introduction 13 WARRANTY 14 You have purchased one of the finest vehicles built in the world today and it is backed by one of the finest warranties in the industry This excellent warranty coverage demonstrates not only our confidence in Lexus vehicles but also our commitment to every Lexus customer We re dedicated to ensuring that you enjoy exceptional quality dependability and peace of mind throughout your ownership experience To further demonstrate our commit ment to our customers satisfaction occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty When we establish such a policy adjustment we mail details to all applicable owners on record That s why it is important to send in the card at the back of this booklet if you change your addr
74. vers Inspect engine air filter Inspect steering linkage and boots O Tighten nuts and bolts on chassis Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log Inspect and adjust all fluid levels O Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat Road test vehicle Inspect the following __ Axle shaft boots __ Exhaust pipes and mountings __ Ball joints and dust covers __ Front differential oil IS 350 AWD __ Body __ Rack and pinion assembly __ Brake lines and hoses __ Rear differential oil __ Drive belt __ Steering linkage and boots __ Engine coolant see page 69 __ Wiper blades Note If OW 20 oil was not use
75. y available to make repairs you may perform the repairs yourself or have them performed by another automotive service provider Lexus will reimburse you for any of the repairs that are covered by warranty To receive reimbursement present to an authorized Lexus dealership your paid repair invoices and any parts that were removed from the vehicle Your Responsibilities ALINV HVM 37 WARRANTY 38 You will be reimbursed for warranted parts at the manufacturer s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus recommended time allowance for the repair If your vehicle requires emergency repair Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner To ensure that warranty coverage remains intact have your vehicle inspected by an authorized Lexus dealership as soon as possible after an emergency repair Your Responsibilities Regular maintenance is essential to obtaining the highest level of performance safety and reliability from your Lexus It can also enhance your vehicle s resale value This section ol the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance lt includes factory recommended maintenance guidelines as well as logs in which to document your vehicle s mainten
76. your state see the appropriate page of the Lemon Law Guide located in your vehicle Your Warranties in Detail ALINV HVM 21 WARRANTY 22 WHAT IS COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle Was designed built and equipped to conform at the time of sale with applicable federal emissions standards sfree from defects in materials and workmanship that may cause the vehicle to fail to meet these standards Federal regulations require that this warranty be in effect for two years or 24 000 miles from the vehicle s in service date whichever occurs first However under the terms of the Basic Warranty Lexus provides coverage of four years or 50 000 miles whichever occurs first Specific components may have longer coverage under the terms of the Powertrain Warranty Additionally components marked 8 80 in the parts list on pages 23 24 have coverage of eight years or 80 000 miles whichever occurs first Your Warranties in Detail Emission Performance Warranty Some states and localities have established vehicle inspection and maintenance 1 programs to encourage proper vehicle maintenance If an EPA approved program is in force in your area you are eligible for Emission Performance Warranty coverage Under the terms of the Emission Performance Warranty and federal regulations Lexus will make all necessary repairs if both of the following occur Y

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