ELECTRIC WALL MOUNTED FIREPLACE
Contents
1. ELECTRIC WALL MOUNTED FIREPLACE MODEL EWM COPPER EWM SS TROUBLE SHOOTING GUIDE X Dimplex North America Limited EWM COPPER EWM SS TROUBLE SHOOTING GUIDE APPEARANCE Problem Probable Cause Solution Service Manual Reference Flame frozen Loose wiring or defective flame motor Check all wiring for loose connections repair replace as necessary If wiring connections are suitable replace flame motor Page 9 Problem Probable Cause Solution Service Manual Reference Problem Probable Cause Solution Service Manual Reference Problem Probable Cause Solution Service Manual Reference Flame not bright flame not visible Loose wiring or burnt light bulb s Check all wiring for loose connections repair replace as necessary Check upper and lower light bulb s Replace burnt bulbs with factory specified bulbs Page 7 Flame shudder Defective flame motor Replace flame motor with a new one Page 9 Log set dim ember bed not glowing Loose wiring or burnt light bulb s Check all wiring for loose connections repair replace as necessary Check upper and lower light bulb s Replace burnt ones with factory specified bulbs Page 7 EWM COPPER EWM SS TROUBLE SHOOTING GUIDE APPEARANCE Problem Stove does not turn on Probable Cause Defective main power on off switch or loose wiring Solution Check all wiring for loo2. emits an odor for a brief period after the heater is turned on The heater is burning off any dust accumulated during manufacturing or operation If the heater emits an odor for an extended period of time check all wiring for loose connections If all wiring connections are suitable check heater assembly for proper operation Replace as necessary Heater assembly Page 11 Operation Page 3 EWM COPPER EWM SS TROUBLE SHOOTING GUIDE NOISE Problem Probable Cause Solution Service Manual Reference Problem Probable Cause Solution Service Manual Reference Excessive noise with the heater on Excessively dirty blower or defective heater assembly Remove the heater assembly cover and clean the dust out of the blower if noise persists replace heater assembly or see below Page 11 Grinding or excessive noise with the heater off Defective flame motor Replace flame motor with a new one Page 9 EWM COPPER EWM SS TROUBLE SHOOTING GUIDE GENERAL Problem Probable Cause Solution Service Manual Reference Problem Probable Cause Solution Service Manual Reference Problem Probable Cause Solution Service Manual Reference Circuit breaker trips or fuse blows when the unit is turned on Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse Plug the unit into another outlet or install on a dedic
3. ated circuit with a 15 amp rating If the unit continues to trip circuit breakers or blow fuses check all wiring for loose connections repair replace as necessary Page 3 Plug or power cord gets warm Normal operation or defective cord Under normal operation with the heater on the plug or cord may get slightly warm to the touch If the plug or cord gets too hot to touch turn the unit off and plug it into another outlet If the problem persists replace the cord assembly Page 13 Lights dim in room while the unit is in operation Unit is drawing close to circuit current rating Move the unit to another outlet or install on a dedicated circuit with a 15amp rating Page 3
4. se wiring connections repair replace as necessary If all wiring connections are suitable check the main on off switch for proper operation Replace switch as necessary Service Manual Reference Page 8 EWM COPPER EWM SS TROUBLE SHOOTING GUIDE HEATER ASSEMBLY Problem Probable Cause Solution Service Manual Reference Problem Probable Cause Solution Service Manual Reference Problem Probable Cause Solution Service Manual Reference Heating element is glowing red Normal operation or defective heating assembly Small glowing sections of the element are considered normal If larger glowing sections are causing the heater to trip the thermal cut out unplug discontinue use and replace the heater assembly Page 11 Heater is not turning on Defective switch or loose wiring or defective heater assembly Check all wiring for loose wiring connections repair replace as necessary If all wiring connections are suitable check heater on off switch amp heater assembly for proper operation Replace as necessary Heater on off switch Page 10 Heater assembly Page 11 Heater fan turns on but heater lacks heat Improper operation or defective thermostat or loose wiring See page 3 of the service manual for heater thermostat operation Check all wiring for loose wiring connections repair replace as necessary If all wiring connections are suitable check heater thermostat for proper opera
5. tion Replace as necessary Operation Page 3 Thermostat replacement Page 12 EWM COPPER EWM SS TROUBLE SHOOTING GUIDE HEATER ASSEMBLY Problem Probable Cause Solution Service Manual Reference Problem Probable Cause Solution Service Manual Reference Heater is not turning off Defective switch or loose wiring or defective heater assembly Check all wiring for loose wiring connections repair replace as necessary If all wiring connections are suitable check heater on off switch amp heater assembly for proper operation Replace as necessary Heater on off switch Page 10 Heater assembly Page 11 Heater fan runs continuously Normal operation or loose wiring or defective switch or defective heater assembly Normal operation is when the heater fan runs when the heater switch is in the ON position If the heater runs when the switch is in the OFF position check all wiring for loose connections repair replace as necessary If all wiring connections are suitable check heater on off switch amp heater assembly for proper operation Replace as necessary Operation Page 3 Heater on off switch Page 10 Heater assembly Page 11 EWM COPPER EWM SS TROUBLE SHOOTING GUIDE HEATER ASSEMBLY Problem Probable Cause Solution Service Manual Reference Heater emits an odor Normal operation or loose wiring or defective heater assembly Normal operation is when the heater
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