Xerox® 5340 style copiers
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1. file press the M C Set button from DC131 to get to these In particular Line 5 which is the Copy Cartridge Total Copy Count something which can be reset to 0 from here Also Line 28 which is the Web Total Copy Count part of resetting the 10 320 web code includes setting this line back to 0 Then there s the third file Auditron settings press the Audit button from DC131 which has Line 8 which is the Auditron Administrator Number default value 11111 You ll also find Line 11 which is the Customer Settings access number default value 1111 Another DC Routine which is rather important is DC120 Again enter Diagnostic mode then press DC Routines on the touchscreen Then enter 120 followed by Print This is the Fault Log File You ll need to be able to get in here to reset Fuser Over Temperature 10 310 codes To reset a 10 310 code Fuser Over Temperature Go to line 5 and change the setting back to 0 it 1l show a 1 if the machine is in the 10 310 status code Keep an eye on things once you ve reset this code to see if the fuser lamp is cycling on and off as it should It is possible for the Fuser SSR to latch on constantly so that the heat lamp never shuts off Obviously that could cause a major overheat and potentially result in some serious damage to the fuser Next time we visit this series we ll take a look at the differenc2. 150 Print Call Close DC188 enter DC Routines enter 188 Print Last 40 faults DC122 enter DC Routines enter 122 Print F History faults DC125 enter DC Routines enter 125 Print The Status Codes are for the most part consistent between the older and newer models with very few exceptions which you ll likely never notice The Diagnostic settings are also very similar The DC120 Special Services NVM file used to reset fuser codes amp such is identical The DC131 Memory Settings are different line by line if you compare the two side by side Luckily when you re in this file the description of what each line refers to is right in front of you so the differences are of little consequence as long as you re paying attention The DC330 codes appear to be pretty darned close too DC330 is the file for testing components such as the exposure lamp solenoids clutches motors etc The Copy Quality adjustments for the entire series have remained consistent for the most part these adjustments to the density and exposure are the final component you d need to work effectively on this series so let s get into it You ll need to refer to the September article if you don t know how to get into diagnostic mode Exposure Adjustment DC601 For machines with a Touchscreen Enter diagnostics press the DC Routines tab and enter 601 followed by
3. older version and with Tag 21 newer version ones with the half moon tires which are the same as the 5318 series and also the XC23 series as a Older Version Newer Version matter of fact The older version were round gu tires which match the Tray 1 and 4 tires You ll a not find the half moon tires in any of the 3 pairs of tires on hubs 4 half moon tires 5837 5845 5855 or 5665 models Another missing piece of info is the way to adjust the Registration and also the Lead and Trail Edge Erase These adjustments are accessed using DC Routines DC604 The screen which comes up is pretty self explanatory It shows the Lead Edge Registration Lead Edge Erase and Trail Edge Erase with an opportunity to Adjust the Value a button on the touchscreen which says Adj val next to each The range is from 0 to 42 default 21 for the Lead Edge Registration The range for Lead Edge Erase is 0 to 10 for Trail Edge Erase the range is 0 16 I think that just about rounds out this series Between the 4 articles you ve got a pretty complete picture If you want to find the older articles you can go onto ENX s website www enxmag com Go to Contributing Authors and scroll down till you see my mug there you ll find a list of articles from the past 3 years or so Britt works for The Parts Drop a company who s purpose is to make available parts supplies and information for Xerox brand copiers as well
4. Nudger Solenoid 07 055 Duplex Nudger Solenoid 07 060 Duplex Paddlw Wheel Solenoid 07 300 Tray 1 Stack Height Sensor 07 310 Tray 1 Paper Empty Sensor 07 315 Tray 2 Stack Height Sensor for older version of Tray 2 07 325 Tray 2 Paper Empty Sensor 07 330 Tray 3 Stack Height Sensor for older version of Tray 3 07 340 Tray 3 Paper Empty Sensor 07 345 Tray 4 Stack Height Sensor 07 355 Tray 4 Paper Empty Sensor 07 360 HCF Stack Height Sensor 07 363 HCF Tray Nudger Sensor 07 364 HCF Tray Down Sensor 07 366 HCF Paper Empty Sensor 07 368 HCF Interlock HCF to machine interlock 07 370 HCF Door Interlock 07 372 HCF Present Sensor 07 375 Duplex Tray Interlock 07 385 Bypass Empty Sensor 08 005 Feed Motor 1 08 010 Tray 1 Feed Clutch 08 020 Feed Motor 2 3 08 025 Tray 2 Feed Clutch for older version of Tray 2 08 030 Tray 3 Feed Clutch for older version of Tray 3 08 040 Feed Motor 4 08 045 HCF Feed Clutch 08 060 Duplex Motor 08 065 Duplex Feed Clutch 08 070 Registration Gate Solenoid 08 090 Bypass Feed Clutch 08 100 Feed Sensor 1 08 110 Feed Sensor 2 08 120 Feed Sensor 3 08 125 Feed Sensor 4 08 130 HCF Feed Sensor 08 135 Duplex Feed Sensor 08 150 Lead Edge Registration Sensor 09 010 Black Developer Solenoid 09 015 Color Developer Solenoid 09 02
5. Start to get into DC601 Then press the 100 mode button on the touchscreen Use the Lighter or Darker buttons on the touchscreen to change the value You can press Stop at any time to interrupt a set of sample copies Then select the 50 amp then the 200 modes and do the same for each For machines with a Message Display no Touchscreen Enter diagnostics press the Start button to enter the DC Routines menu Then enter the number 601 followed by Start gets you into DC601 Follow the instructions on the Message Display it ll walk you through 100 200 and 50 modes You can press Stop at any time to interrupt a set of sample copies The coarse adjustment which will effect all 3 modes at once 100 200 and 50 is controlled by a VR variable resistor On the 5337 40 43 50 52 use VR67 found on the LLM board located behind the horse shoe shaped IOT board on the rear of the machine or for the 5837 45 55 use VR257 found near the upper left corner of the Main Control Board which is on the rear of the machine In either case turning the VR clockwise will lighten the copy counterclockwise will darken things up Density ACDC Bias Calibration amp ADC Setup DC907 To get into DC907 For machines with a Touchscreen GUI Graphic User Interface Enter diagnostics press the DC Routines tab and enter the number 907 followed by Start For machines with a Mes
6. as some Xerox printers and fax machines Expanded Technical Information on some of the models can be found on their website www partsdrop com
7. models in a future article This month we ll revisit this series with some new information goodies we ve learned along the way We ll also delve into the diagnostics to see how memory adjustments are accessed and what to watch out for Entering Diagnostic Mode Let s first go over how to get into the diagnostic mode because that is truly half of the battle on this series Here s how it goes To enter diagnostics in the Un initialized state necessary if a status code is currently displayed Hold Job Interrupt button amp 5 while turning on the power As soon as the machine starts to wake up enter a 4 digit Access Code the default code 8765 The machine will not prompt you for the access code you ll be entering it blind you will not see the code displayed as you enter it If you re sure the default code does not work and you can t find the new code written in the machine s log book some techs write it on the inside cover of one of the Owner s Manuals you ll have to use the back door Find out the current Total copy count Press the Review Button on the console then press Billing Meters on the touchscreen to show the copy counts Use the last 4 digits of the total copy count backwards as the Access Code If the machine is currently in a status code you will need to press Stop twice to clear the status code screen amp bring up the diagnostic screen If you eve
8. of good clean white paper this routine will scan amp update the calibration values For Touchscreen machines from DC907 Select ACDC Bias Cal Press Start to start the routine For Message Display machines from DC907 Press 1 to select ACDC Bias Cal then press Start Select black or color developer 2 for black 1 for color and press Start to begin the routine ADC Setup Automatic Density Control Place an original with relatively little text on it on the glass For Touchscreen machines from DC907 Select ADC Reference Set press Start select Black or Color Developer and press Start again For Message Display machines from DC907 Press 2 to select ADC setup then press Start Select black or color developer 2 for black 1 for color and press Start again The copier will perform the ADC calibrate routine and a new ADC reference value will be stored in memory The ADC target and the ADC Read numbers should be within 5 units if not run the ADC Reference Set again If it is still too far off you ll want to make sure the ADC sensor is clean before trying a third time Well that just about does it for this series I hope that helps you tackle them good If you need to refer to the earlier articles which cover entering diagnostics memory adjustments and Status Codes you can still find them on th
9. 0 Pre Transfer Lamps 09 022 Erase Lamps 09 030 Developer Suction Motor 09 040 Black Dispense Motor 09 045 Color Dispense Motor 09 050 ADC LED on 09 060 Developer Bias Main Motor also comes on if Drum is in place 09 061 Detack Corotron Main Motor also if Drum is in place 09 062 Transfer Corotron Main Motor also if Drum is in place 09 063 Charge Scorotron Main Motor also if Drum is in place 09 310 Black Toner Empty Sensor 09 315 Toner Box Present Sensor 09 320 Color Toner Empty Sensor 09 340 Drum Ctg Present Sensor 09 350 Toner Reclaim Full Sensor 09 360 ADC Sensor 10 005 Rear Fuser Fan 10 007 Front Fuser Fan 10 020 Fuser Web Motor 10 100 Fuser Exit Sensor 10 300 Fuser Temperature Sensor higher value cooler fuser 10 315 Fuser Overheat Sensor higher value cooler fuser 11 300 Sorter Present Sensor 11 310 Sorter Interlock Sensor Ok so a list like that does make for some rather dry reading it is nevertheless an important bit of info to have around Again there were quite a few codes which I chose to skip over There are a bunch of notes in the table of codes which refer to the older and newer versions of Tray 2 and Tray 3 This is because some of the machines were outfitted with different feed heads for Tray 2 and Tray 3 which were designed to be easier to Tray 2 and 3 tires for machines without Tag 21 service They called it Tag 21 those are the
10. Know When to Run Xerox 5340 style copiers 5337 5340 5343 5350 5352 5437 5441 5665 5837 5845 5855 When is it relatively safe to approach a Xerox 5340 style copier and when should you turn tail and run Here is an extremely abbreviated list of the basics of what the status codes mean STATUS CODES 00 Codes Software problems 01 Codes Power related problems 02 Codes Key Counter Accessory problems 03 Codes Communication Errors 04 300 Code Main Motor Failure 05 Codes Document Feeder Problems 06 Codes Optics or Exposure Problems 07 Codes Paper Supply HCF High Capacity Feeder amp Interlock Problems 08 Codes Paper Feed amp Registration Problems 09 300 Code Copy Cartridge End of Life 09 310 Code Toner Cartridge Black Empty 09 320 Code Low Color Toner 09 330 Code Improper Copy Cartridge fuse failed to blow 09 340 Code Copy Cartridge not present or connector interlock failure 09 350 Code Waste Toner Reservoir Full Need to install a new Copy Cartidge or recondition the Copy Cartridge w a new connector other 09 Codes Other Xerographic problems Bias Toner Dispense etc etc 10 Codes Fuser Codes 10 320 Code Fuser Web Count Expired need a new web amp reset count from diagnostics our webs come with an information sheet 11 Codes Sorter Finisher Problems The codes you might approach without fear would be the 09 350 code waste container full and perhaps the 10 320 for the Web c
11. book some techs write it on the inside cover of one of the Owner s Manuals you Il have to use the back door Find out the current Total copy count Press the Review Button on the console then press Billing Meters on the touchscreen to show the copy counts Use the last 4 digits of the total copy count backwards as the Access Code If the machine is currently in a status code you will need to press Stop twice to clear the status code screen amp bring up the diagnostic screen NOTE In these machines when in diagnostic mode Always record very carefully every change you make very easy to screw things up in there The web reset procedure involves resetting an HFST High frequency service item and also resetting the counter in the DC Routines Enter diagnostics and then follow this procedure First Enter the HFSI File press the HFSI button on the touchscreen Press the Ovr Thres button to bring up a list of HFSI s which are over the threshold Use the arrows to scroll down to the web count Press the Reset Item button followed by the Print button to lock it in If you make a mistake press the Stop button to restore a changed value Enter the DC Routine File press the DC Routine button Enter 131 followed by Print Press the M C Set button on the Touchscreen Scroll down to Line 28 Fuser Web Total cc Press Reset File button followed by P
12. e ENX website www enxmag com just go to Contributing Authors and scroll down to where you see my picture next to which you ll find a listing of the articles I ve written Xerox 5340 style Part 4 Component Control 5337 5340 5343 5350 5352 5665 5837 5845 5855 This is the 4 installation in a group of articles about this series The first was published in ENX in July of 2001 In that one you can find things such as Status Codes how get into diagnostics and how to reset the web count Much later in October and November of 2003 we hit it again so to speak In those articles you ll find stuff about using the Non Volatile Memory settings files how to reset Fuser codes and details about the Copy Quality Adjustments You ll also find a good look at the differences and similarities in the newer additions to the family the 5837 5845 amp 5855 models Reading through these three articles I realize that there are a few pieces to the puzzle which are still missing In this article we ll get into the Component Control procedures testing motors sensors clutches etc In reading through the Service Manual I also ran across a few other gems including how to adjust the Lead Edge Registration and the lead and trail edge erase which aren t kept with the rest of the TEE OIN T Memory Adjustments DC330 Component Control Enter chain Counts 1 First you ll want to know Code Name State Enter Compo
13. e between the 5340 s and the newer 5837 45 55 machines I believe it would benefit you to have some more details about Copy Quality Adjustment procedures Xerox 5340 style What s the Difference 5337 5340 5343 5350 5352 amp 5665 vs 5837 5845 5855 In September s article we revisted the 5340 style of copiers to brush up on the machine s diagnostics in particular the Memory Adjustment procedures This month we ll spend a little time on the Copy Quality Adjustment procedures But first lets figure out what the differences are between the earlier machines and the newer 5837 5845 amp 5855 copiers The newcomers are similar in many ways yet there are also many changes from the original group We ll hit on the parts similarities and differences the diagnostic approach differences The new group of models have quite a few important parts in common with the 5340 s First off the Drum Cartridges are interchangeable although they may appear quite different The Toner Cartridges are also the same same reorder number too Feed Tires and Document Feed components remain the same The Upper Fuser Roller Assembly is interchangeable in spite of some changes to the fuser assembly The Fuser Lamps are different in the new machines as are the Thermistors The main differences in parts came with major changes to the logic boards and power supplies you ll find no similarities in the boards to speak of Naturally the covers a
14. ent Codes to use in DC330 it s a long list so Pll see you on the other side of it 02 100 Tests control console hard buttons increments on screen each time you press one of the buttons 04 300 Main Motor and Output Motor 05 005 Doc Feeder Input Drive Motor ADF feed rolls 05 010 Doc Feeder Output Drive Motor 05 020 Dolc Feeder Entrance Gate Solenoid 05 045 Document Present LED 05 100 Document Registration Sensor 05 110 Document Exit Sensor 05 305 Document Drive Motor 05 312 Document Present Sensor 05 330 Document Nudger Home Sensor high home position 05 337 Left Document Cover Interlock Switch Front 05 339 Left Document Cover Interlock Switch Rear 05 341 Doc Feeder Platen Interlock Switch 06 005 Exposure Lamp 06 010 Optics Cooling Fan 06 305 Exposure Carriage Registration Sensor 06 330 Lens Home Sensor 06 357 Auto Exposure Sensor Hexidecimal reading 07 005 Tray 1 Lift Motor 07 010 Tray 1 Nudger Solenoid 07 017 Tray 2 Elevate for newer half moon tires version of Tray 2 07 020 Tray 2 Nudger Solenoid for newer version of Tray 2 07 020 Tray 2 Feed Clutch for newer version of Tray 2 07 025 Tray 3 Elevate for newer version of Tray 3 07 030 Tray 3 Nudger Solenoid for newer version of Tray 3 07 035 Tray 4 Elevator Motor 07 040 Tray 4 Nudger Solenoid 07 045 HCF Elevate Up 07 050 HCF
15. n enter the number 131 followed by Print From DC131 you can view and adjust memory settings Watch your step Herein lies one of the easiest pitfalls to stumble into When in DC131 DO NOT press the button which says Reset File nor the one which says Reset All Pressing Reset File will return whichever file you are currently in to the default settings the memory is divided into 3 files the Engineer settings the Machine settings and the Auditron settings Reset All will return the entire memory to the default settings Not a good thing to do especially because the machine s defaults are set up for the European markets If you ever run across a machine that seems confused about which size paper it has in its drawers it s possible that someone reset the logic in this way The machine will think it has A4 paper in tray 1 for example To correct this first search for the machine s logbook that would have the proper settings documented It is a very good idea to write up a log for any machine in your care so that you ll have all of these settings recorded if you ever need them There are six lines in the Machine Settings file which are particularly important when you are recovering from a memory reset because they are the ones which pertain to European vs US settings Here they are Line 4 HCF Paper Size default 0 for A4 paper change it to 1 fo
16. nent how to go about testing sensors Control Code motors solenoids clutches etc Chain Function essential info for troubleshooting C problems These tests are run from DC330 in Diagnostics To get into Press Start to confirm Return DC330 yov ll want to go into Example of the DC330 Diagnostic Screen Diagnostic Mode read about that in the July 2001 article and again in the October 2003 article The press the button which says DC Routines if the machine has no Touchscreen simply press Start once you re in diagnostics Then enter the number 330 followed by Print The DC330 Component Control screen will come up You ll need to enter the Chain which is the first part of the code then Print followed by the Function code and then Print again For the Component Codes you don t have the same advantage you had when using the Memory Adjustments In the NVM Non Volatile Memory adjustments files you had a scrolling list so you could find what you need Here you need to know the code you want to use So it s necessary to have a list handy of which codes do what The list in the Service Manual is rather extensive so P ll have to narrow it down a bit for the sake of this article I ve left off stuff like Paper size sensors and most of the Sorter components as they are too numerous to include Following is a list of the more commonly needed Compon
17. ount being expired For the 09 350 code you ll need only to replace the Copy Cartridge which has the waste sump in it or clean out the waste sump and replace the Connector on the rear of the Copy Cartridge The connector has a fuse on it which must be in place and must blow on power up for the code to clear We ve discovered that a 1 64 amp fuse will serve although sometimes you need to turn the machine off and back on a couple of times before the fuse blows successfully The waste container full actuator is a plastic piece on a float inside the cartridge which rises up into a plastic window on top of the cartridge When it rises up it interrupts a photosensor It s important that the sensor is clean and also the inside and outside of the clear plastic window In this cartridge the replacement drums are available when needed although often the drum is still in handsome shape after one cycle For the web replacement you ll need to be able to get into diagnostics which can be an adventure in of itself Here s how it goes ENTERING DIAGNOSTICS To enter diagnostics in the Un initialized state necessary if a status code is currently displayed Hold Job Interrupt button amp 5 while turning on the power Then enter a 4 digit Access Code default code 8765 You will not see the code displayed as you enter it If the default code does not work and you can t find the new code written in the machine s log
18. r 8 5x11 paper Line 9 Voltage Setting default 0 for 220 volt change it to 1 for 110 volt Line 11 Market Setting default 0 for Europe change it to 1 for US Line 23 Platen Size SEF default 0 for A4 change it to 3 for 8 5x14 Line 24 Platen Size LEF default 0 for A4 change it to 1 for 8x5x11 Line 25 Platen Size Large default 0 for A3 change it to 1 for 11x17 From the DC131 screen there are 3 buttons on the right side which correspond to the 3 files The first is the Eng ADJ button brings you to the beginning of the Engineer Adjustments file the second is the M C Set button brings you to the Machine Settings file the third is the Audit button brings you to the Auditron settings file To change a line in any of the three DC131 files first select that line and then press New Val Then enter the new number you want followed by Print and Print again to confirm when you re prompted Important DC131 Engineer Adjustments Line Lead Edge Registration Line 2 amp 3 Registration Buckle adjustment feed motor off timing Line 6 Fuser temperature in standby mode Line 39 Lead Edge Erase Line 40 Trail Edge Erase In addition to the 6 lines mentioned earlier which have the European vs US options on them there are other important lines in the Machine settings
19. r get a call about no power or worse you ve been working on the machine and all of the sudden the power doesn t come up here s something you ll want to know There is a second On Off switch down low on the back of the machine close to where the power cord goes into the machine It is easily kicked if you re moving the machine around and it s also easily overlooked The status code 03 340 has turned out to be a rather common ailment these days The code means that the machine detected an abnormal voltage reading from the NVM battery Non Volatile Memory In these machines the IOT NVM chip has the battery built right into the chip The chip is located on the IOT board on the rear of the machine the board is shaped like a large horseshoe The NVM chip is the one to the right out of the two eproms you ll find there If the machine has been unplugged for an extended period of time you ll want to plug the machine in and leave it for a good 24 hours to make sure the battery has time to recharge then try powering down and back up If the code comes back resetting the memory could possibly cure it although you may need to pick up a new IOT NVM chip In either case you ll want to go in and read the existing memory settings before resetting anything The settings are all found in DC131 DC131 is accessed from diagnostics mode You ll enter diagnostic mode then press the tab on the Touchscreen which says DC Routines The
20. re different as well The Control Consoles for the 5837 amp 5845 models are very different in that they are missing the Touchscreens found on the earlier models the 5855 does have a touchscreen This brings us to the other main difference you ll find when you re working on one of the new models Because of the lack of a touchscreen the method of getting around in diagnostics is different For the machines with a touchscreen there are a series of tabs across the top of the diagnostic screen which you can touch to get to each diagnostic mode For the machines which have a Message Display no touchscreen most of the modes have been made available through the DC Routines Mode To get into DC Routines mode is as simple as entering diagnostics and then pressing print Then just as is the case with the touchscreens you d have to enter the 3 digit routine you d like to use followed by Print Following is a list of the other Modes which are available as tabs across the top of the touchscreen and the 3 digit routine numbers which you d use from DC Routines when you re using a machine without a touchscreen Tab for touchscreens DC Routine for non touchscreens Service Info DC103 enter DC Routines enter 103 Print HEFEST DC135 enter DC Routines enter 135 Print DC Routines just press Print as mentioned above System Op DC150 enter DC Routines enter
21. rint to confirm the reset Choose Call Close and use the Quick close option to get out otherwise your changes will not be saved Aside from these two fixes changing developer replacing worn parts or doing general cleaning if you don t have the Manual it s time to run Xerox5340 style Revisited Xerox 5337 5340 5343 5350 5352 By Britt Horvat We originally took a cursory look at the 5340 style of machines in a July 2001 article titled Know when to Run You can find a copy of that article on ENX s website www enxmag com go to the Contributing Authors link and then scroll down to the stuff I ve written Britt Horvat where you ll find a listing of past articles including that one At any rate that article covered the Status Codes as well as how to approach a few of the most common codes particularly the codes 10 320 Web count end of life and 09 350 Waste container full Also as the title suggests there was a warning that these machines are very complex and there are some problems you may want to walk away from unless you re armed with the full Service Manual The learning curve however is near maturity on these and there are fewer problems which warrant running away from There have also been a few new models 5837 5845 5855 added to this line which are quite different in some ways from the original group 5337 5340 5350 5352 We ll address the changes in the new
22. sage Display only TUI Textual User Interface Enter diagnostics press the Start button to enter the DC Routines menu Then enter the number 907 followed by Start Density Adjustments only necessary if the copy appears over or under toned e To Tone up The toner motor will pulse and the main and developer drives will run for 35 seconds For Touchscreen machines from DC907 Select Tone up and press Start Select black or color developer and press Start again For Message Display machines from DC907 Enter a 3 to select Tone up and press Start Select black or color developer 2 for black 1 for color and press Start Then Start again e To Tone down This routine will run 20 copies using a pattern imbedded in it s software which uses the ISIL array Inter amp Side Image Lamps to erase areas For Touchscreen machines from DC907 Select Tone down press Start Raise the Platen Cover or ADF with no originals on the glass and select black or color developer and press Start again For Message Display machines from DC907 Enter a 4 to select Tone down and press Start Select black or color developer 2 for black 1 for color and press Start Then Start again ACDC Bias Calibration Adjustment Auto Exposure Sensor calibration Cover the entire platen glass with 5 layers
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