Probe - Philips Healthcare
Contents
1. Atlanta GA April 12 Atlanta GA June 7 Atlanta GA May 10 Atlanta GA August 16 Philips Digital Telemetry System 2 days 1 815 U S M2600A 12H Bothell WA March 29 Atlanta GA April 19 Livonia MI March 29 Atlanta GA June 21 Philips SONOS 4500 5500 7500 4 days 6 000 U S M2424A 12H Please enroll via your local service representative Cleveland OH March 30 Cleveland OH June 22 Philips Component Monitoring System 3 days 2 090 U S M1100A 12H Atlanta GA April 27 Philips TraceMaster ECG Management System 3 days 2 690 U S M3700A 12H Atlanta GA May 112. Philips Medical Systems CUSTOMerCARE Services Winter 2004 Inside This Issue Click each section header Feature Have telemetry will travel Tailored services make it happen St Anthony s Medical Center in St Louis MO wanted more than a frequency upgrade when they moved to the Wireless Medical Telemetry System Learn about the gains they made in improved patient safety and staff productivity and satisfaction N ews Product and Services news What you need to know about the new Philips e IntelliVue MP40 and MP50 patient monitors e IntelliVue Information Center upgrade e TraceMaster Vue and CareVue Chart e HeartStart MRx monitor defibrillator e HeartStart Disposable Defibrillation Paddles e And more Q amp AS How to clear patient data from the new C3 Monitor and more Education Improve your skills and maximize your technology investments with a Philips class Sign up now For More Information Visit www medical philips com Response Center Philips Cardiac and Monitoring Systems Response Center is a worldwide network of facilities dedicated exclusively to telephone customer support Engineering and clinical applications specialists help biomedical professionals address operations and applications issues related to the company s cardiac and monitoring equipment For fast quality answers call the number in your area U S 800 548 8833 Canada 800 323 2280 Parts Service Phone Numbers Parts Orders and Identificatio
3. a project of this size it made sense to hand it all over I have a lot of confidence in Philips I ve seen how powerful it is to combine their manpower and support with ours Britt sees that confidence as well placed Her monitoring technicians delighted to report for their shifts in the ergonomically designed cockpit are better able to manage additional work because the environment and technology streamline virtually every step Two technicians each responsible for five displays have the desk shelf cabinet and floor space they need the result of good planning by Britt and her Philips advisors With a tailored remote keyboard video and monitor solution KVM Philips created the work environment Britt and her team envisioned The technicians wanted to have a mouse for each screen but opted for a single keyboard that lets them choose the display to control Full waveforms are displayed on the screens but the servers are out of sight securely set up in another room Philips also designed a solution that doubles the hospital s existing antenna system coverage essential to fulfilling a commitment to track traveling patients says Britt The tracking is managed by a set of contact and response rules continued on next page PHILIPS I have a lot of confidence in Philips I ve seen how powerful it is to combine their manpower and support with ours Rich Kinard Senior CBET St Anthon
4. at agreement regarding the integration of the Frontline Sirius anesthesia workstation from Blease with the Philips IntelliVue MP70 patient monitor does not apply to North America We regret the error and apologize for any inconvenience Customers again rank Philips at the top for overall service performance For the fifth consecutive year Philips Medical Systems earned the highest marks for patient monitoring services in IMV Limited s 2003 annual survey of healthcare facilities And for the second year in a row Philips has set the highest record for Overall Service Performance In 2002 Philips became the first and only company to earn top honors for such a wide array of medical technology disciplines With this year s responses from more than 4400 users from hospitals across the U S Philips achieved number one rankings in Patient Monitoring Nuclear Medicine tie PACS IT Ultrasound Cardiology Ultrasound Radiology OB GYN X ray Angiography and X ray Mammography Philips also ranked number one in the summary reports for Computed Radiography Diagnostic Imaging and Ultrasound All Systems Factors rated included engineer competence and attitude troubleshooting effectiveness emergency service hardware and software reliability and the system installation process IMV Limited based in Greenbelt MD is an independent healthcare research firm How do you clear the patient data from the new C3
5. configuration Customers with Viridia TeleMon model M2636B may use their TeleMon to service Release C Viridia transmitters Model M2636B TeleMon will prompt End User Support Tool 1 the user during the boot process to push check The June 1997 introduction of the Viridia telemetry button for service After selecting TeleMon and system included the Wave Viewer model M2605A Transmitter configuration and entering the correct Three end user support tools have been offered to date an HP 200LX palmtop computer with a password the user is presented with service menu proprietary flashcard containing the support tool choices Only Release C transmitters are compatible software As the Viridia transmitter firmware has with the TeleMon models M2636A or M2636B been revised the Wave Viewer flashcard has been The first release of TeleMon model M263GA did updated to support new transmitter features An not support servicing of Viridia transmitters abbreviated compatibility chart is listed below a Reference Document M2600 90321 for instructions covering each tool Please note that at minimum a Revision A 02 02 Reference Service Note M2600A 008H for complete software history 3 Reference Service Note M2600A 056 for M2605A discontinuance flashcar d 1S needed to set Extended UHF fr equency 1Reference Service Note M2600A 008H for compatibility gt Reference Service Note M2636A 004 for software corrective action Date Re
6. defibrillators and patient monitors the disposable paddles increase ease of use and create a safe cost effective alternative to reusable paddles Automated self tests check the HeartStart MRx for readiness and the monitor defibrillator also incorporates easy to run routine operational checks Results of both test types are automatically stored internally and can be viewed and printed Designed with alarms and algorithms consistent with Philips patient monitors and cardiographs the HeartStart MRx is optimized for a variety of uses including crash cart defibrillator critical care transport monitor cardioverter pacer and AED Philips and Epic combine strengths for the sake of integration Philips has formed an alliance with Epic Systems Corporation a leader in enterprise wide integrated healthcare information systems to provide enterprise software medical imaging and monitoring IT solutions that will integrate patient information enterprise wide This cooperative agreement combines Epic s strengths in patient centric enterprise wide healthcare information systems with Philips strengths in medical imaging PACS and patient monitoring technology The first integrated solutions are expected to be introduced late 2004 Correction on Blease agreement and availability In the Fall 2003 Probe a news article referenced a Philips agreement with Blease a UK anesthesia and critical care ventilator manufacturer Th
7. her on deadline e Remote Monitoring Solutions Tailoring a remote keyboard video and monitoring KVM solution to maximize the efficiency of staff while providing improved patient care e Wireless Solutions Designing an expanded telemetry monitoring antenna system Ask your Philips representative about these and other solutions to meet your organizations unique needs and challenges The new IntelliVue MP40 and MP50 monitors use the familiar Philips multi measurement servers compatibility that supports ease of use and supportability Recent enhancements to the Philips IntelliVue Information Center include alert data export and a larger 1 280 bed network overview Portable networked IntelliVue MP40 and MP50 are easy to use and maintain Combining portability and measurement flexibility with features that make them easy to maintain and configure the new MP40 and MP50 extend the IntelliVue family of networked patient monitors Designed with rugged housing and without a fan or separate hard drive the IntelliVue MP40 and MP50 can be mounted at the bedside ona roll stand or easily carried from patient to patient using the sturdy handle Each can be configured to suit patient acuity department protocols or specific procedure requirements Both monitors have highly flexible screen configurations extensive clinical measurements menus and built in clinical support tools such as E
8. monitor and only Revision B 00 01 flashcards allow display The Q amp A column features questions C3 monitor models 862474 and 862478 do not of raw EASI leads for viewing on Wave Viewer bi dical f iea have a menu choice to clear patient data By design End User Support Tool 2 professionals have D o oe asked recently of the monitor is to be used patient to patient Beginning in November 2001 due to unavailability engineering and without the need to clear data The unit can store of the HP 200LX palmtop the M2605A was linical licati f F D ntl 12 hours of trended data Each power cycle creates discontinued and a new Service Configuration specialists at the Philips Cardiac and a new trend record If trended data must be cleared Tool was introduced This new configuration Monitoring Systems setting the monitor back to factory default settings tool part number M2600 67020 consists of the patil phe will clear all patient data However this also clearsall following items software M2605A 11005 User configuration settings from unit Guide M2600 9523C and Infrared port Jeteye M2601 63020 The software and infrared converter provides the same Wave Viewer functionality except Reference Service Manual part number 989803129451 chapter 5 for instructions the ability to view patient waveforms What tools are available to communicate with End User Support Tool 3 Viridia transmitters to assist with programming and
9. n 888 561 5018 PMS Business Centre in Canada 800 291 6743 for non contractual customers Philips Medical Systems In the new cockpit technicians have a mouse for each display a single keyboard that lets them choose the display to control a writing area and plenty of storage and workspace Have telemetry will travel CUSTOMerCARE Services Winter 2004 Tailored services make it happen When St Anthony s Medical Center St Louis Missouri decided to move to the Wireless Medical Telemetry System WMTS the hospital s biomedical and cardiac services teams turned to Philips Customer Services to upgrade more than the frequency and gains are being realized everyday in improved patient safety and staff productivity and satisfaction The medical center saw an opportunity to improve services by expanding antenna coverage establishing a new protocol for tracking ambulatory patients and creating a monitoring cockpit to support surveillance of more patients in more places With this vision in mind St Anthony s Rich Kinard senior CBET and Kathy Britt director of acute and outpatient cardiac services worked with Philips to make it happen Handing it over with confidence I knew Philips would come through said Kinard who advised using Philips for everything from project management to cable pulling based on his 20 years experience working with the company For
10. on The schedule is subject to change For the latest course listings and to register online www medical philips com Click Customer Services Education Services Biomedical Service Training Shed some light for a pocket flashlight at www spo2center com rev There s still time to share your thoughts on ways Philips can further improve SpO reusable sensors Go to www spo2center com rev to complete a short questionnaire and receive a pocket flashlight for responding A URL included in the Fall 2003 Probe was incorrect Classroom Instruction for March August Network Concepts for Biomedical Professionals 3 days 2 090 U S H1580A 12H Atlanta GA March 10 Atlanta GA May 17 Paramus NJ April 28 Philips IntelliVue MP60 70 monitors 3 days 2090 U S M8007A 12H Atlanta GA March 15 Bothell WA May 3 Livonia MI March 31 Atlanta GA June 16 Atlanta GA April 21 Atlanta GA June 23 Philips Anesthetic Gas Module 2 days 1 815 U S M1026A 12H Atlanta GA March 18 Paramus NJ April 26 Atlanta GA April 6 Bothell WA May 6 Philips IntelliVue Information Center 4 days 3 165 U S M3150A 12H Atlanta GA March 9 Atlanta GA April 13 Bothell WA March 23 Atlanta GA May 24 Livonia MI March 23 Atlanta GA June 15 Paramus NJ April 12 Philips IntelliVue Information Center Network Database Server 3 days 2 690 U S M3154A 12H Atlanta GA March 16 Atlanta GA June 8 Philips OB TraceVue Rel D 5 days 3 440 U S M1383D 12H
11. ps IntelliVue Information Center Philips CareVue Chart automatically collects and charts physiological data in HL7 format from patient monitors bedside devices and laboratory information systems CareVue Chart can be accessed from wireless tablet PCs remotely from home at the bedside PC or from Philips IntelliVue patient monitors and Information Center Built on open standards both TraceMasterVue and CareVue Chart are easy to install use maintain and support Plus NET enables new levels of manageability scalability and security Philips HeartStart MRx features long battery life self tests and compatibility with patient monitors cardiographs The new Philips HeartStart MRx monitor defibrillator combines monitoring technology with diagnostic measurements and Philips patented resuscitation therapies in a single lightweight yet rugged device The HeartStart MRx offers the longest battery powered operating time largest color display and fastest time to shock of any monitor defibrillator It takes less than five seconds to administer a shock continued on next page N CWS continued The Philips HeartStart MRx meets the monitoring and defibrillation needs of the varied and demanding hospital environment With new Philips HeartStart Disposable Sterile Internal Defibrillation Paddles there s no need to test track or investigate failures of reusable paddles Compatible with the Philips family of
12. utside the unit This isn t standard procedure for many hospitals or for a Philips implementation But they made it happen How Philips delivered at St Anthony s Among the Philips CUSTOMerCARE Value Added Services customized for St Anthony s Medical Center e Project Management Services Leveraging the experience and expertise of a Philips certified project manager for on time on budget implementation e Facilities Services Planning and implementing the room set up including cabling installation of mounting hardware and testing while minimizing the impact on staff and patients It was really incredible how they worked with us to do things the way we wanted them to be done Key to making it all come together agree Kinard and Britt was open communication from the start and ongoing process checks We started the planning with a house wide assessment explains Britt And we were in meetings with Philips very early on All along they provided options and then individualized solutions for our hospital Train the trainers promote new processes Britt also depended on Philips to provide hands on training with the IntelliVue Information Center and telemetry monitors while she focused on training hundreds of clinicians and technicians on the new protocol Have telemetry will travel that s our theme says Britt Everything is just as we wanted it And it all came toget
13. vent Surveillance EASI derived 12 lead ECG and arrhythmia analysis The MP40 and MP50 are compatible with the multi measurement server used with the IntelliVue MP60 and MP70 enabling data continuity between monitors and data storage throughout the patient s stay IntelliVue monitors also share a common user interface and Philips innovative portal technology Philips IntelliVue Information Center upgrade extends network full disclosure capabilities Release E 01 of the Philips IntelliVue Information Center available in a combination of software and hardware upgrades brings important new communication and analysis capabilities to this combined central station and clinical workstation With the latest release installed base customers can upgrade to get touch screen capability 96 hours of full disclosure alert data export and support for up to 1 280 beds on a single network Microsoft NET is platform of choice for Philips TraceMasterVue and CareVue Chart Philips has introduced TraceMasterVue ECG management system and CareVue Chart each leveraging Microsoft NET a set of software technologies that makes it easier to share information between computer systems Philips TraceMasterVue available as a hardware independent software application automates the processing and storage of ECGs Support for XML and HL7 export enables seamless integration with other systems across the hospital enterprise including the Phili
14. vision Language Flash Card Notes Part Number July 2000 B 00 01 English French M2605 73102 Release C Change to allow display of EASI directly German amp Dutch acquired raw waves Al AS ES SN M2600A 038 April 2000 A 02 02 English French M2605 73101 Release B Change to allow the frequency of German amp Dutch extended band transmitters option 020 to be set Sept 1998 A 02 01 English French M2605 73100 Twelve languages now available help screens German amp Dutch modified for worldwide use SN M2600A 022 Dec 1997 A 01 00 English M2605 72101 FLASH card overwrite protection No longer displays ECG wave during ECG Equipment Malfunction inop SN M2600A 011 June 1997 English M2605 72100 Initial release Education Improve your skills and maximize your technology investments this year with a class offered by the Philips Education Center All courses are developed and tested by professionals you can rely on for their technical expertise For more information or to register for a class call 800 548 8833 Option 3 in the U S For Canada please check the URL noted here for the latest information Prices listed here are for tuition only and do not include accommodations Prices are subject to change Please contact the Education Center 800 548 8833 Option 3 for more information on the accommodations package for classes in Atlanta including lodging breakfast lunch and shuttle transportati
15. y s Medical Center With an extended antenna system and a set of contact and response rules St Anthony s has improved its ability to track traveling patients who wear Philips telemetry monitors It was really incredible how they worked with us to do things the way we wanted them to be done Kathy Britt Director of acute and outpatient cardiac services St Anthony s Medical Center Tailored services make it happen continued We were asking our technicians to take on more responsibility but we made it easier for them because the Philips technology simplified many steps explains Britt citing for example advanced documentation features of the Philips IntelliVue Information Center A custom solution in every detail The solution was implemented as the users wanted it based on Kathy Britt asking her users all the right questions and Philips doing the same says Kinard The result is wonderful to look at and even better to work with We ve reduced the heat from too many servers and people in a cramped space as well as the clutter and confusion of 10 keyboards The users have the flexibility and capabilities they asked for According to Britt Philips really came through in customizing how the new cockpit would function We wanted our three stepdown units to retain control of admission discharge and monitoring using the cockpit only when patients traveled o
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