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HP Color LaserJet CM8060MFP CM8050MFP Service Manual part 3

1. 1 L COLLECTOR BLUE 4 W211P7 GND BLACK SN216 3 ANODE VIOLET 1 VIOLET ANODE BLUE Waspa BLUE 2 2 COLLECTOR RED SN215 3 BLACK 3 3 GND BLACK 1 VIOLET 13 ANODE BLUE wasana BLUE 2 2 COLLECTOR RED _ x SN214 3 BLACK 3 3 GND BLACK 1 BLUE W211p4 GND BLACK SN213 3 ANODE VIOLET 1 VIOLET 11 ANODE BLUE 4 BLUE 2 2 COLLECTOR RED 57 SN212 3 BLACK 3 3 GND BLACK gt W201J211 Wwaiipi Figure B 21 Finisher 6 wiring diagram Finisher 7 wiring diagram 1 OND BLACK 4 W221P5 LED223 2 2 L ANODE RED 11 COLLECTOR BLUE 4 wz21P4 GND BLACK 7 SN222 3 ANODE VIOLET 1H COLLECTOR BLUE 34 2 GND BLACK W221P3 Ta SN 3 ANODE VIOLET W220P2 W200J220 111 W220P1 T1__ YELLow 7 1 2 60162 2 BROWN 212 1 BLACK 1I 220 2 RED 22 Waipa 3 ORANGE 33 EN220 W201J221 W221P1 4 GRAY ala Figure B 22 Finisher 7 wiring diagram
2. NE RED TT BROWN T 2 YELLOW 2 2 YELLOW 2 M252 pe 3 GREEN 3 3 ORANGE 3 N BROWN 4 4 WHITE 4 ANODE ORANGE 1 BLUE 2 252 1 SN258 1 L GND BLACK 3 ORANGE 4 COLLECTOR BLUE 2 W252P3 SN252 L WAN I 9 OND BLACK _3 ANODE BLUE ida VIOLET 1 COLLECTOR RED 2 2 BLUE 2 W252P4 SN204 4 4 GND BLACK a 3 BLACK _ s w252P11 J7 STACK HOLDER Figure B 19 Finisher 4 wiring diagram Finisher 5 wiring diagram 11 GND BLACK W202P5 LED203 2 2 ANODE RED J6 PATH W200P14 MOTORS COLLECTOR ee or n w202P4 CMD BLACK SN206 3 ANODE VIOLET 4 1 1 GND BLACK W202P3 A LED205 2 2 ANODE RED 34 GND BLACK 3 LED204 2 2 ANODE RED W210P3 YELLOW 1 DAR SOL211 22 BROWN 2 2 w200J210 1 1 W210P1 T EON s 2 2 5959 60161 2 BROWN 2 2 A 1 BLACK 1141 2 N M210 2 RED 212 w202P1 CRAVE pee EN210 LH W201J202 W202P1 Figure B 20 Finisher 5 wiring diagram ENWW Finisher 2477 Finisher 6 wiring diagram
3. BRG OPEN SENSE fe pi ANODE SDN if SNS W18P7 M7 Wine W37P25 SN3 IODE SM W37P4 SN4 sus W37P5 SN5 W18J4 W13P4 Figure B 30 Horizontal wiring diagram ENWW Horizontal wiring diagram 2485 IDO IDO motors and encoders wiring diagram W19P12 M12 M12 W19P8 M8 HH M8 W19P10 M10 IE M10 W19P11 M11 MH M11 URLER__M3_DCM DIVERTER _M2_DCM13 DECURLER _M3_OCH6 DECURLER M3 DCMT W86J1 W19P1 W19J11 W98P11 ot aE M15 W19P1 W86J1 W86P1 M15 W44P4 EN4 EN4 W44P7 EN7 EN7 W44J7 W97P7 DUPLEX OPEN 3 3V W44P13 M13 EXCST SENSE DUPLEXER STAGING GND T DUPLEXER STAGING 33V d 7 ABMA M13 EN17 W44P11 EN17M13 4 W44P9 EN9 9 INPUT STAGING GND INPUT STAGING SENSE 17 W44P5 EN5 ENS W44P7 W44J7 W45P2 W19J2 noel W87P15 EN15 a noms 15 FS M17 EN16 aN wana Mw W45P16 EN16M17 Figure B 31 IDO motors and encoders wiring diagram 2486 Appendix Wiring diagrams ENWW IDO paper path 1 wiring diagram ENWW EN15 W87P15 EN15
4. W19P8 M8 EN9 1 WA4P9 W19P10 10 5 WA4P5 INPU T E NC B GRAY J 34 4 GROUND BLACK 1 W19P11 M11 EN4 W44P4 OUTPUT ENC B GRAY 4 5VDC ORANGE 3 GROUND BLACK 1 W19P12 M12 EN7 W44P7 5VDC ORANGE 3 GROUND BLACK 1 W86J1 W86P1 212 W19P1 YELLOW 1 111 5 9 5 15 17 W87J15_W87J2_W45P2 DUPLE XENC B GRAY 4 SVDC ORANGE 3 BP DUPLEX EN C A BROW N 2 3 3 GROUND BLACK 1 4 4 lt LED ORANGE S 1 d A curer ogu j W87P2 MEDIA DRUM JAMMED SENSOR LED VIOLET W88P9 was 3 2 45P3 MEDIA DRUM JAMMED SENSE BLUE 2 dis ala 55 GROUND BLACK se MEDI A OUTPUT 1 SENSOR LED VIOLET 88 15 MEDIA OUTPUT 1 BLUE 3 2 GROUND BLACK gt W19P17 BROW 2 M17 YELLOW w44p17 44 13 BROW 2 2 h 1 jW19P12 4 3 2 GROUND BLACK 1 W19P2 YELLOW SOL2 2 BROWN 2 Figure B 35 IDO system 2490 Appendix Wiring diagrams W45J6 W96P6 W19J11 W98P11 W44P7 W97J7 wa4si 0 INPUT STAGE 2LED VIOLET
5. 124 e 1 25 9 2 10 111 108 1119 106 109 07 see J 105 04 117 118 1120 1121 5 112 1111 122 103 113 10 se 123 102 1114 115 8 100 SW Mt 184 139 4321 O e 12 3 2120 ss 20204 i s We Yow CARRIAGE 2 B aaa E 2 9 1 ag HN i i 8121 onm NOBIA I Lr t e EN hale E w C1500 Figure B 53 Image Processing PCA A6 diagram 2504 Appendix B Wiring diagrams maj ma JyJy 0 ENWW Ink Assist PCA A3 diagram TEMP SENSORS 9 93 93 09 323 Ga gm gr Dg 3 3V 960 BE Dg 5V H Q m7 Db 32V m aa ga amp 5 DI 0 FWHB 45 48 54 E E im 69 Ww N Q60 Gg 1606 C P mae ee 15 N24 ele 1 1 E se gt wil el lee Z aa Q16 a m 1327 leo 143 e 0 Mee Cn jee ee O 55 921 ee Z lis e Z m Q102 096 Q9 NA NA OF E m E 6 NA WA MA E
6. 7 Collector 1 SN52 2 H w be 00 2 cp Anode HN na Au Collector 1 SN55 00 2 m 39 24V VOC 2 1 MOTOR ON OV I3 CND FRAME voc jp Sensor Poper End SN53 7 Hal Isignal speed Mx 52004 0765 m Figure B 46 Tray 4 wiring diagram ENWW yy SPLLT2 2 Anode PEX Anode SPEXT2 y SPEXT2 SAC SALC 2 SPWT2 TR2 HL pif TR2 HL 90 8 MOTDCT2 9 24v DC Fused T 24V DC SPET2 y SPET2 1 SPLLI2 SPLLT2 2 Anode PEX Anode setra SPEXT2 B 4 Sae SALC S 5 sewa SPWT2 6 TR2 HL TR2 HL 7 GND ND 8 MOTDCT2 MOTDCT2 9 24V DC Fuses 10 sem SPET2 1 SPLLI2 SPLLT2 2 Anode PEX Anode 2 SPEXT2 2 4 suc SALC z 5 sm2 SPHT2 8 6 TR2 HL TRO HL 7 ao 8 MOTDCT2 9 24V DC Fused 24V 0 Fus 10 SPET2 SPET2 Trays 2 3 and 42497 Trays 2 3 and 4 controller PCA diagram Figure B 47 Trays 2 3 and 4 controller PCA diagram 2498 Appendix Wiring diagrams ENWW Trays 2 3 and 4 distribution PCA A33 diagram J2 1 J3 I j 1 1 J4 10 Figure B 48 Trays 2 3 and 4 distribution PCA A33 diagram ENWW Trays 2 3 and 42499 Va
7. nue nint unn OL UN A N nar annnm HILL A GN nini AN HAN nini RO es inn nun U cu e nni annii Turin ea Pree OC naui WILL AN GN auri nri eee m NCE nini E unm annnm m imm Minim imn TO HELLE NINA NAN NA NAN nimm nina Q utum D RS HEEL HL I LN T nun narii 8 INI nina annt nina nena ann nina nnn Q nmn nnn nin nimm T Mna
8. vun N onn MERE CO Ee mmm C Mani itd Mn Lud VQ D Manat nn NANA RAN NANA LO 1 Carriage 1 section 2 Carriage 2 section 3 Bonding Agent section 4 CM pens section 4 YK pens section Color pens Color pen nozzles are arranged in dies Each pen has five dies Each die has two die slots one die slot per color Each die slot has two columns of nozzles 2534 Appendix D Internal pages ENWW Figure D 1 Die 1 Column 1 in magenta die slot 2 Column 2 in magenta die slot 3 Column 1 in cyan die slot 4 Column 2 in cyan die slot On the Nozzle Health plot each die slot is represented by a block of colored dashes VELLE E LL B E E PG G TANANAN NAN TANNA NANA IEEE EE LEE EIL GN IEEE E E ELE E E E G G G PEE EE EE EN Q iini innui nnt VILLE ELLE EE EL IG GN VIELE ELE EE E E GN N PEEP PEE EE EE EE E E GL GN TG cU I E EE EP E EE e riii e TEE ELLE NIN narii niin E E ered VEEEEEE ELLE EIL P G JARANAN ANAA SRS TA
9. 11 Il ERRERA o 1 Carriage to carriage vertical alignment 2 Pen to pen vertical alignment 3 Die to die vertical alignment 4 Zero zone 2528 Appendix D Internal pages ENWW Composite Gray test page n The Composite Gray page has a composite gray area with primary colors blocks at 100 percent density down the middle of the page Each of the primary color blocks contains color text Use this page to diagnose print quality problems such as vertical banding graininess bleed and color misregsitration ENWW Print quality pages 2529 Dimensional IQ test page LET Dimensional IQ 8 5 x 11 v1 0 E 4 1979 4252 127mm 5 5 10 15 2 20mm 15 10 5 Dimensional IQ test page is available the following paper sizes e 85x11 in A4 e 11x 17in Use This page to evaluate print image placement as a copy target when making scanner ADF image adjustments The image centering reference varies based on page size but the rest of the references remain the same for all page sizes Terms to know e SE1 SE2 Side edge 1 and 2 e 1 1 LE2 Leading edge 1 2 e TE 1 TE2 Trailing edge 1 and 2 2530 Appendix D Internal p
10. W87J2 W45P2 W87P2 LED2 pp i LED2 NTEN r W19P12 M12 W19P8 M8 W87P2 W87J2 W45P2 W87J2 M12 W45P2 W19J2 18 an M8 W19J2 WA45P2 W45J6 W19P6 W19P10 M10 5 aur sre go il P M10 Te raaa 1 1 6 HE mes SECUR ADJ ENC_GND i E Bee a EI Ei i W45P16 EN16M17 E E ij M11 NAD a areh W49P2 LED3 Tiara i z ar 353 Q is 2 22 H ERAN AE LEpg 91 491 W45P3 W84P1 E SUL We S Uie DECURLER M3 DCMT GND W19J11 W98P11 ES SIM W19P2 SOL2 SN8 1i SOL2 1 TERBEN ler ip WABP8 SNB MEDEJECT M3_DCHI1 1 99 0 W19P13 W44J13 W86J1 W19P1 1 J iHa 2 W19P1 W86J1 Hari ii M15 sN1253 1i W45P12 SN12 SN15 SN9
11. ey ib DA EL ELE ld i E EE EL T LE P 2 Lib E ELE E Eb EL ibid v a E a t I 1 Carriage 1 and carriage to carriage horizontal alignment section 2 Carriage 2 horizontal alignment section 3 Carriages 1 and 2 and carriage to carriage vertical alignment section Carriage 1 and carriage to carriage horizontal alignment The Carriage 1 and carriage to carriage horizontal alignment section of the APA test page verifies the following types of alignment e Carriage to carriage horizontal alignment Verify that the CMYK marks are aligned to black on the left most column horizontal alignment Verify that the CMYK marks in each of the five groupings are aligned to black along the zero zone of the page e Die to die horizontal alignment Verify that the CMYK marks in each of the four groupings are aligned to black along the zero zone of the page ENWW Print quality pages 2525 ee E LE E ELI E 9 EL EL 1 ee ee ee eee eee d Wen aaa 1 Carriage to carriage vertical alignment 2 Pen to pen horizontal alignment 3 Die to die horizontal alignment 4 Zero zone Carriage 2 horizontal alignment
12. BYPASS PAPER PRESENT NAV LEO BYPASS TRAY r1 m m E E m al z al m n al NAV LED SV VIANCI WANG NAV_LEO SV NAV LED RIGHT_VERT PATH HNDL W14P6 W36J6 W14P10 A2J10 W42J12 W33P12 W33P12 W42J12 WEB DRIVE GND WEB DRIVE ERC A WEB DRIVE WEB_ORIVE ENG B SENSE Duns OOWEB GND 004 8 3 3 WEB ADV NC B WEB ADV 33V VER ADV ENG A WEB ADV ERC CND WEB BACKER RC B WEB BACKER ENC SV VE BACKER VEB BACKER RC A eov A2 WA42P10 LED10 LOOPBACK LOOPBACK NM LED CARRTAGE LATCH CARR LATCHZ LED NH LED C RRTAGE LATCH 1 CAR LATCH LED TOF _SPECOLAR ANALOG TOF DIFFUSE ANALOG V DET TOF GND TOF VOUT TOF SINK W42P7 A2J7 W42J13 W48P13 Figure B 60 Right sensor distribution wiring diagram W48P13 W42J13 2510 Appendix Wiring diagrams A2 W32P8 A2J8 A6 E H H al W15P9 A2J9 al l a H ay Li Li m a 1 s s 3l 4 W32P1 A6J1 TOLLI W15P5 A37J5 484545420528 T TTET ETT TRANSP 33V TRANSP GND TRANSP SENSE ED BRGI 33
13. vs n E 2 E W96P6 W45J6 DECUR_ADJ_ENC_B DUPLEX LED CURLER LED 580 116 MEDIA_INPUT_GND OUTPUT1_SV OUTPUTI SENSE OUTPUTI GND QUTPUT2 QUTPUT2 SENSE OUTPUT MED_DRUM_JAM_SV W96P17 SN17 4 LED14 W96J4 LED14 OUPLEX _M3_DCM8 MEDEJECT MEDEJECT CURLER CURLER DIVERTER DECURLER M3 DCM7 W98P11 W19J11 1 2 W98P3 SOL3 1 2 SOL3 OUPLEX_OPEN_3 3V 2 a 2 4 s c 1 D B 2 W98P1 DUPLEX OPEN GND DUPLEX OPEN SENSE DUPLEX ST SENSE DUPLEXER_STAGING DUPLEXER STAGING 3 3V OUTPUT ENC GND OUTPUT_ENC_A OUTPUT_ENC_5V QUTPUT ENC B DUPLEX 080 DUPLEX_ENC_A DUPLEX_ENC_5V DUPLEX ENC B SV MED EJC ENC A MED EJC ENC B BRIDZ BRIG2 ENC_5V BRIG2_ENC_A 88162 INPUT_ENC_8 INPUT ENC SV INPUT_ENC_A INPUT ENC GND MED DUPLEX CND MED D PLEX SENSE DUPLEX 3 3V INPUT STAGINGI 3 3V STAGINGT GNO INPUT STAGING SENSE INPUT_STAGING2_3 3V INPUT_STAGING2_GND INPUT_STAGING2_SENSE GND_WI7 W97J7 W44P7 IDO H bar wiring diagram W97P1 W CURLER M3 DCMB CURLER M3 DCM2 NPUT R3 DCM4 INPUT M3 DC
14. e 2 04 0705 on page 2392 ENWW Event Log error and warning codes 2167 B0 1304 Description e Paper jam at Vertical transport 4 sensor 5 26 Primary root causes e SN26 e Wire harness between the Motion PCA A2 and SN26 Recommended actions 1 Open the Vertical Transport diagnostic page and then manually activate SN26 and verify that the sensor state changes 2 Verify that SN26 is properly seated and clean 3 Verify that the idler rollers are properly seated and clean 4 Testthe voltage at SN26 3 3 Vdc at pins 6A to 7A GND and 5A to 7A GND on W14P6 W36J6 5 Test the voltage to SN26 on 2 3 3 Vdc at J10 pins 13A to 12 GND and 14A to 12 GND Additional root causes e X Vertical motor M6 e A2 Links e Diagnostic page Click Subsystems click Paper Path and then click Vertical Transport e Component locator Vertical component locator on page 1794 e Wiring diagram Vertical wiring diagram on page 2501 e Parts diagram Vertical parts diagrams on page 1794 e Replace SN26 Vertical sensors on page 335 e B0 0101 on page 2164 e 2 4 0705 on page 2392 2168 Appendix A Event Log codes ENWW B1 0101 Description Horizontal motor M7 stall Primary root causes Drive belts M7 Horizontal Motor encoder EN3 Wire harness between M7 EN3 and the Motion PCA A2 Recommended actions 1 O ge 9 0v qe If you have not done so already reboot the MFP
15. e Parts diagram Carriage parts diagrams on page 1602 ENWW Event Log error and warning codes 2371 D2 0AA1 Description e 1 Bonding Agent ink drop speed out of range Primary root causes e 1 e Pocket 1 PCA 16 Recommended actions 1 Replace Pen 1 2 Replace A16 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 1 Pens on page 471 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2372 Appendix Event Log codes ENWW D2 0AA2 Description e 2 Black Yellow ink drop speed out of range Primary root causes e Pen2 e Pocket 2 PCA A17 Recommended actions 1 Replace Pen 2 2 Replace A17 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 2 Pens on page 471 e Replace A17 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2373 D2 0AA3 Description e Peng Cyan Magenta ink drop speed out of range Primary root causes Pen3 e Pocket 3 PCA A18 Recommended actions 1 Replace Pen 3 2 Replace A18 Links e Component locator Carriage component locator on
16. e Replace M10 IDO Input 2 motor M10 on page 365 e 2 04 0705 on page 2392 2176 Appendix Event Log codes ENWW B2 0103 Description IDO Curler motor M15 stall Primary root causes Drive belt M15 IDO Curler Motor encoder EN15 Wire harness between the M15 EN15 and the Motion PCA A2 Recommended actions 1 O d If you have not done so already reboot the MFP in Protected Service mode PSM Manually turn M15 and verify that the rollers turn Open the IDO Motors diagnostic page and then run M15 Manually turn the drive roller and verify that the EN15 count changes Check the rollers and belts for damage and wear Test the voltage at M15 5 23 Vdc at pins 1 to 2 on W88P1 M15 Test the voltage at EN15 5 Vdc at pins 13A to 15 W96P6 W45J6 Test the voltage to M15 on A2 17 75 Vdc at J14 pins 1 to 10 Test the voltage at EN15 5 Vdc at J5 pins 3A to 1A Additional root causes Links ENWW A2 Fault tree B2 0103 IDO Curler motor M15 stall on page 1209 Diagnostic page Click Subsystems click Paper Path and then click IDO Motors Component locator IDO component locator on page 1729 Wiring diagram IDO paper path 1 wiring diagram on page 2487 Parts diagram IDO parts diagrams on page 1729 Replace M15 IDO Curler motor M15 on page 370 A2 D4 0705 on page 2392 Event Log error and warning codes 2177 B2 0104 Description IDO Me
17. 1 O00000 YC8 YC4 P 6 1 fis eS 22 16 BOARD SCANNER 22888922293 Figure B 41 Scanner Control PCA A501 diagram 2494 Appendix Wiring diagrams ENWW Service station wiring diagram W33P14 EN13M4 W14J13 W33P13 SN60 W33P20 SN60 W33P13 W14J13 EN11 P EN 5321 W33P12 W47J12 W33P21 SN21 W33P10 EN10 W41P1 W10J2 W38J1 W99P2 FAN7 Bez 3 3 1 1 W99P7 FAN7 ios ERR E t Bees 1 rs W99P2 W38J1 W38P1 W38J1 W38P3 A3J3 FANS Sg W99P8 FAN8 Figure B 42 Service station wiring diagram ENWW Service station wiring diagram 2495 Trays 2 3 and 4 e Trays 2 3 and 4 assembly wiring diagram Tray 2 wiring diagram e Tray 3 wiring diagram e Tray 4 wiring diagram e Trays 2 3 and 4 controller PCA diagram e Trays 2 and 4 distribution PCA A33 diagram Trays 2 3 and 4 assembly wiring diagram cu 2 1000 Open SN43 7H i e
18. 2 Reinstall A27 3 Replace A27 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1959 32 1802 Description USB buffer overflow Primary root causes firmware USB cable Host PC Recommended actions 1 2 3 4 5 Links Reboot the MFP Reboot the host PC Replace the USB cable Reinstall the Copy Processing PCA A27 Replace A27 Component locator Formatter component locator on page 1702 Wiring diagram Formatter wiring diagram on page 2482 Parts diagram Formatter parts diagram on page 1702 Replace A27 Copy Processing PCA A27 on page 620 1960 Appendix A Event Log codes ENWW 32 1803 Description X buffer overflow Third party PCA might be attached to the host PC Primary root causes e firmware e Network cable between host PC and the MFP e Processing 27 Recommended actions 1 Reboot the MFP 2 Reboot the host PC switch or hub 3 Replace the network cable 4 Reinstall A27 5 Replace A27 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Co
19. 2244 Appendix A Event Log codes ENWW C3 22A4 Description e Media thickness out of range during an Automatic Pen Alignment APA Primary root causes e Paper is the wrong type size or weight for the APA Recommended actions 1 Verify that the paper in the source tray is Letter or A4 20 Ib multipurpose paper Do not use glossy media 2 Verify that the media setting in the control panel is set for plain paper 3 Verify that the paper guides in the source tray are touching the edge of the paper 4 Verify that the media setting in the control panel is set for plain paper Additional root causes e IDO Media Thickness encoder 14 e Top of form sensor SN22 Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 1 e EN14 B2 0201 on page 2183 e SN22 1 0203 on page 2221 ENWW Event Log error and warning codes 2245 C3 22A5 Description e Engine calibration failed This warning is used to capture calibration failures associated with the following calibrations Top of Form Media Side Edge First Nozzle Drum Position and Media Gloss Primary root causes e Media e Contaminated drum calibration holes e Top of form sensor SN22 e Tetris sensor SN58 Recommended actions 1 Verify that Letter or A4 plain paper is loaded in the source tray Verify that the paper meets product specifications 2 Check the Event Log for Top of form sensor
20. Links ENWW 1 O oc dw 6 e Use a lint free cloth to clean the Carriage 1 rod Lubricate the Carriage 1 rod Open the Engine Calibrations 2 page and then run the Carriage Stopping Accuracy calibration Check the wire harness between M1 and A2 Check and reseat the Carriage 1 e chain and the Carriage 2 e chain Replace the Carriage 1 bearing and felt Clean the Carriage 1 encoder strip Check the Carriage 1 drive belts Test M1 Replace A2 Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 2 Component locator Carriage component locator on page 1602 Wiring diagram Carriage wiring diagram on page 2466 Parts diagram Carriage parts diagrams on page 1602 Replace A2 Motion PCA A2 on page 628 Event Log error and warning codes 2347 D2 01A4 Description Failed Carriage 2 accuracy diagnostic Primary root causes Carriage 2 rod Carriage 2 bearings Wire harness between the Carriage 2 motor M2 and the Motion PCA A2 A2 Carriage 2 encoder strip Carriage 2 drive belts Carriage 1 e chain and the Carriage 2 e chain Recommended actions 1 2 3 4 5 6 10 Links Use a lint free cloth to clean the Carriage 2 rod Lubricate the Carriage 2 rod Open the Engine Calibrations 2 page and then run the Carriage Stopping Accuracy calibration Check the wire harness between M2 and A2 Check and reseat the Carriage 1
21. Wiring diagram Tray 5 wiring diagram on page 2483 Parts diagram Tray 5 parts diagrams on page 1708 Replace SN108 Sensors on page 688 M102 A2 0102 on page 2044 A2 D4 0705 on page 2392 Event Log error and warning codes 2045 A2 0202 Description e Tray 5 Stack Height sensor SN104 failed Primary root causes e 5 104 e Wire harness between the Tray 5 Distribution PCA A101 SN104 e Wire harness between the A101 and the Motion PCA A2 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Open the Tray 5 diagnostic page and then manually activate SN104 and verify that the sensor state changes Verify that SN104 is correctly seated and clean Verify that the Tray 5 pick arm moves freely up and down Test the voltage at SN104 5 Vdc on pins 1 to 2 and to 2 on W103P113 SN104 o m Testthe voltage to SN104 on the A101 0 13 Vdc unblocked 4 92 Vdc blocked at 103P103 A101J3 pins 4B to 3B and 1 16 Vdc blocked and unblocked at pins 5B to 3B 7 Testthe voltage to SN104 on A2 5 Vdc on pins 35 to 13 14 37 and 38 GND and on pins 15 to 13 14 37 and 38 GND Additional root causes e Tray 5 Elevator motor M102 2 Links e Fault tree A2 0202 Tray 5 Stack Height sensor SN104 failed on page 1137 e Diagnostic page Click Subsystems click Input Trays and then click Tray 5 e Component locator Tray 5 component locator on pa
22. e Wiring diagram Power Distribution PCA A1 diagram on page 2511 e Parts diagram Electronics parts diagrams on page 1760 e Replace PS1 Power supply assembly on page 625 ENWW Event Log error and warning codes 2293 D0 08A1 Description Power supply PS1 temperature too high Primary root causes PS1 Recommended actions 1 2 Links Clear any debris from the PS1 fan airflow Check the Event Log for PS1 over temperature warnings Verify that the PS1 fan functions If the fan does not function replace PS1 Diagnostic page Click Subsystems and then click Power Supply Component locator Electronics component locator on page 1760 Wiring diagram Power Distribution PCA A1 diagram on page 2511 Parts diagram Electronics parts diagrams on page 1760 Replace PS1 Power supply assembly on page 625 2294 Appendix A Event Log codes ENWW D0 08A2 Description e X Power line voltage sag was detected This occurs when operating in the 120 Vac range and the voltage drops to 90 Vac 2 Vac or when operating in the 230 Vac range and the voltage drops to 160 Vac 2 Vac Primary root causes e Power line Recommended actions 1 Verify that the power line voltage is correct 2 Verify that the MFP is connected to a dedicated power line and that no other devices are connected to the power line Links e Diagnostic page Click Subsystems and then click Power Supply e Component locator
23. js e UJ T die e m 4 1 29 2 Ji J13 17 TAN Tray 5 i SSE 10 Vertical 2 11B 9 Horizontal 12B 2A X 0 91 S JB Print zone T 4 ise e 8 19 IDO motors JAS J7 SS carriage 158 16 Trays 2 3 and 4 5 210 TAN e J15 Print zone motors 178 3 5 IDO Input ee 18B Ez Engine motors 54 J3 2 interlock 19 Sees Sees IDO Output e TE gasss 15 18B TP2 4 323V 5V 33V GND ENWW Motor distribution wiring diagram GURLER M3 DENG CURLE DEN 2D 8 DUPLE IGM MEDEJECT CH1 MEDEJECT N3 DOMTT DIVERTER M2 DCHI3 GND 42 DCMI RIDGE Gr W43J1 W98P 1 W43P14 A2J14 DS DCNO C1 DCHA DS DCN 1 C1 DCMB Ds CMe CMB 2 Ds DCM DRUM DCHA DS DCMS DRUN DCHB W10J1 W35P1 A2 W10P15 A2J15 MA DCHZ EB DRIVE M2_DCM3__WEB_DRIVE_OCHB 2 DCHO WIPER L IF T DCHA M DCHT WIPER LIFT DCMB W10J2 W41P2 Figure B 58 Motor distribution wiring diagram Left sensor distribution wiring diagram W16P1 W16J1 OUTPUT BIN F LL SV W16J1 W96P5 W16P5 A2J5 W17P1 W17J1 DUPLE
24. 1 SN108 COLLECTOR BLUE 3 1 GND BLACK 3 2 SN108 ANODE ORANGE 3 SN107 COLLECTOR BLUE 3 4 SN107 GND BLACK M 2 ANODE ORANGE SN106_W103P106 ANODE BLUE ORANGE SN 1 06 COLLECTOR RED 2 BLUE 2 GND BLACK 3 BLACK 5 SN105 ANODE BLUE ORANGE S N 1 05 COLLECTOR RED BLUE 2 GND BLACK BLACK 103 105 W103P104 COLLECTOR BLUE 1 GND BLACK 4 SN104 ANODE ORANGE E LED101 LEDA 01 CATHODE ORANGE D 180102 LED102 ANODE CATHODE ORANGE 4 10 2 1013 A101J4 103108 103 107 103P101 103 102 1 1 1 1 1 1 1 i 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 i 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 B 28 Tray 5 wiring diagram ENWW W53P1 IW5201 W52P13_A2J13 doa W104P101 YELLOW GL101 GND GREEN W104P101 YELLOW T GND BLACK 2 vELLOWA T 124 8 Back 2 EN102 W103P1 W104P101 ha JE af 8 BLACK 4 W103P101_ENt01 1 2 s
25. 5VSB volt standby 4 75 5 25 3 3 3 14 3 47 5 1 4 95 5 25 12 0 11 4 12 6 20 0 18 0 22 0 24 0 22 8 26 4 28 0 27 0 29 0 32 0 28 8 35 6 52 0 50 4 53 6 Trays 2 3 and 4 Power supply and system voltage Minimum voltage Maximum voltage outputs 5 0 475 5 25 24 0 21 6 26 4 32 0 28 8 35 2 SSS SSS Power supply and system voltage Minimum voltage Maximum voltage outputs 3 3 3 15 3 45 ENWW Subsystem voltage specifications and ranges 2541 Power supply and system voltage Minimum voltage Maximum voltage outputs 5 0 4 75 5 25 32 0 28 8 34 2 42 0 39 9 44 1 52 0 49 4 54 6 Automatic Document Feeder Power supply and system voltage Minimum voltage Maximum voltage outputs 5 VSB volt stand by 4 75 5 25 5 475 5 25 24 23 5 25 4 Scanner ee Power supply and system voltage Minimum voltage Maximum voltage outputs 3 3 3 14 3 47 5 4 75 5 25 11 10 9 11 4 24 23 5 25 4 Tray 1 Power supply and system voltage Minimum voltage Maximum voltage outputs TBD TBD TBD TBD TBD TBD 2542 Appendix E Voltage specification ENWW Vacuum and aerosol motor voltage specifications All lines to GND TP84 on the Ink Assist PCA Resistance between lines Yellow White White Brown Brown Yellow on the motor should measure 1 6 1 7 Ohm when the motor is discon
26. Check the voltage at SN202 3 3 Vdc at pins 2 to 3 and 5 0 Vdc at pins 1 to 2 on W201P3 SN202 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 8 wiring diagram on page 2479 Parts diagram Finisher parts diagrams on page 1668 Replace SN202 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 2098 Appendix A Event Log codes ENWW A3 0215 Description Finisher Handle 3 sensor SN222 failed connect test Primary root causes SN222 Finisher Door 4 latch and hinges Wire harness between SN222 and the Finisher Main PCA A200 A200 Recommended actions 1 2 3 4 5 Links ENWW Open the Finisher Paper Path diagnostic page and then test SN222 Check the Finisher Door 4 latch and hinges Check the wire harness between SN222 and A200 Check the voltage at SN222 5 Vdc pins 5B to 6B and 3 3 Vdc 4B to 6B on W221P1 W201J221 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 7 wiring diagram on page 2478 Parts diagram Finisher parts diagrams on page 1668 Replace SN222 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 Event Log error and warning codes 2099 A3 0220 Description
27. Manually turn M210 and verify that the drive system does not bind Check the belt tension Check the wire harness between M210 and A200 Test the voltage at M210 1 0 Vdc at pins 1 to 4 on W210P1 W200J210 Test the voltage at EN210 5 0 Vdc at pins 6A to 4A 5A to 4A and 7A to 4A on W211P1 W201J211 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 5 wiring diagram on page 2477 Parts diagram Finisher parts diagrams on page 1668 Replace M210 Finisher Input Paper Path motor M210 on page 816 Replace A200 Finisher Main PCA A200 on page 859 2058 Appendix Event Log codes ENWW A3 0102 Description e _ Finisher Upper Paper Path motor M230 stall Primary root causes e M230 e Finisher Upper Paper Path Motor encoder EN230 e Drive roller bearings and idlers e Wire harness between the Finisher Main PCA A200 and M230 e A200 e Transport drive belts Recommended actions 1 Open the Finisher Paper Path diagnostic page and then run M230 to verify that the motor turns and that the EN230 count changes Manually turn M230 and verify that the drive system does not bind Check the belt tension Check the wire harness between M230 and A200 Test the voltage at M230 1 0 Vdc at pins 2 to 1 on the motor connector Test the voltage at EN230 5 0 Vdc at pins 5A to 4A 6A to
28. Parts diagram Scanner parts diagram page 1771 Replace A502 AFE PCA A502 on page 245 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1907 30 0707 Description Scanner motor M501 stalled scanner position cannot be found after M501 is turned on Primary root causes Wire harness between the Scanner Control PCA A501 and M501 A501 M501 M501 timing belt Scanner carriages Wire harness between A501 and the Scanner Home Position sensor SN503 SN503 Recommended actions 1 o 9 10 11 12 Links Open the Scanner diagnostic page and then run a Cycle Lamp Off test to test M501 Verify that the 5 V 5 V CCD 5 V standby and 24 V LEDs on 501 are lit If M501 ran in step 1 skip to step 7 Check the wire harness between A501 and M501 Disconnect M501 and then test the continuity at the following pins pins 1 to 2 and 3 4 to 5 and 6 Test the voltage to M501 on A501 24 V at YC11 pins 1 to 6 Run the Cycle Lamp Off and test the signal to M501 on 501 at the following location YC11 pins 3 to 6 If the signal does not go low replace M501 Check the wire harness between A501 and SN503 Test the voltage to SN503 on A501 5 V at YC2 pins 3 and 5 Activate SN503 and test the signal to SN503 on A501 at the following location 5 to 0 V at YC2 pin 4 If a scanner wire has recently been installed reinstall the scanner wire Manually move the sca
29. W86P1 M15 W45J3 W88P3 ji zu i W86P15 SN15 pannal 0 W45P3 W45J3 4 Wee Pasio W88P3 W45J3 Figure B 32 IDO paper path 1 wiring diagram W45P6 W45J6 IDO 2487 IDO paper path 2 wiring diagram W44P13 SN13 SN13 WA4P11 SN11 SN11 W44P4 EN4 EN4 W44P7 EN7 EN7 W44J7 W97P7 DUPLEX OPEN 3 3V DUPLEX OPEN GND DUPLEX OPEN SENSE DUPLEX ST SENSE DUPLEXER S TAG ING W44P13 M13 2 0 VEDEXEET 49 0080 M13 EN17 44 11 17 13 W44P9 EN9 EN9 INPUT STAGING2 GND INPUT_STAGING2_SENSE GNO_W17 W44P5 EN5 W44P7 W44J7 W44P16 SN16 SN16 i 7 W44P7 SN7 2 1 SN7 W44P10 SN10 SN10 Figure B 33 IDO paper path 2 wiring diagram 2 1 2488 Appendix Wiring diagrams ENWW IDO H bar wiring diagram ENWW LEDS il joo SN17 Figure B 34 Ant W96J5 LED5 DECUR ADJ_ENC_GND DECUR_ADJ_ENC_5V NAV LED IDO DUPLEX NAV LED IDO CURLER MEDIA INPUT SENSE MEDIA INPUT 3 3V MED DRUM SENSE MED _ORUM_JAM_GND y 2 3 W96J14 SN14 SN14 CURLER_ENC_GND CURLER_ENC_A CURLER CURLER_ENC_B m E a E m E m E E E a a 108 1 148 158 168 188 198 m DECUR_ADJ_ENC_A n EN E
30. Web Advance encoder EN11 Web Backer Motor encoder EN13 Web Backer motor Web Drive Motor encoder 10 Top of form sensor SN22 Carriage LED LED10 Carriage 2 LED LED11 Figure B 2 MFP wiring overview diagram 2 MFP wiring overview diagram 3 Carriage Open sensor SN19 Drum 1 encoder EN1 Lower left Door sensor SN18 Drum 1 sensor SN33 Drum 2 sensor 334 Dryer LED LED6 Front Door LED LED7 Drum Illumination 1 LED LED8 Drum Illumination 2 LED LED9 IDO Input Media sensor SN8 Horizontal Open sensor SN4 Horizontal Motor encoder EN3 Horizontal Transport 4 sensor 5 5 Horizontal Transport 2 sensor SN3 Transparency sensor 1 SN1 Tray 1 Door Open sensor SN30 Vertical Transport 3 sensor SN25 Tray 1 Width sensor SN24 Tray 1 Media Edge sensor SN38 Tray 1 Media sensor SN27 Vertical transport 4 sensor SN26 Tray 1 LED LED12 Vertical Transport 2 sensor SN28 Right side Middle Panel LED Vertical Transport 1 sensor SN35 Vertical Motor encoder 12 Motion Control PCA A2 Power Dist PCA A1 PSU Connector Label 1 Label 2 Connector _ nent Label 4 Device T Cable Label 5 Device Right side Middle Panel sensor
31. finisher job separator gate open sensor SN262 803 finisher job separator lower limit sensor SN260 802 finisher job separator offset back sensor SN265 804 finisher job separator stack height sensor SN267 804 finisher lower 2 sensor SN221 793 finisher lower elevator move sensor SN250 799 finisher lower elevator paper present sensor SN258 802 finisher lower elevator stack height sensor SN257 801 finisher right side panel sensor SN216 793 finisher stack holder sensor SN252 799 handle 1 sensors SN231 232 233 794 ENWW input paper path SN212 213 214 215 792 job support position sensors SN253 254 800 stapler 1 pivot position 1 2 SN271 272 805 stapler 1 sensors SN274 275 276 807 stapler 2 guard position 1 2 sensors SN280 281 809 stapler 2 sensors SN282 283 284 811 Tetris 132 top door sensor SN207 791 top of form and Tetris 132 sensors drum jam 84 separator offset mechanism assembly 739 output media path assembly 738 paper gate assembly 740 removing and replacing 737 separator paper guide 741 separator structure 742 separator transmission 750 serial numbers format of 36 service assist mode options 41 use of 47 service calls final activities 22 initial activities 21 parts handling 24 repair activities 22 service information editing 63 printing 63 viewing 63 service information pages administrator menu 2518 embedded Web server EWS 2518 MFP diagnostic So
32. l w80 1 GND bk SN41 SN42 Hi aaj t a g o LED18 9 61 15 M18 12 Tray 4 2 3 MOIDCI2 8 I 24V DC Fused 9 SPET2 10 Figure B 43 Trays 2 3 and 4 assembly wiring diagram 2496 Appendix Wiring diagrams Molex 4 LED JALT3 5 LED_JAMLTA_CND y 6 LED TA 1 CND Molex 90130 3118 7 Sensor Wait Pos 39 30 0040 ge LED15 LED16 tied LED17 Tray 2 wiring diagram ru 1 bl Collector 1 L S N44 2 bk 00 2 3 cj la wi Anode x cn SN47 m 24v 24 VOC M1 ov 2 9 ET wm VCC vec S N45 G Sensor Paper End Sensor Poper End 5 7 signo speed Hollsiqno speed Figure B 44 Tray 2 wiring diagram Tray 3 wiring diagram Collector 1 SN48 3 is SN51 SEH coy 1 24V VOC 2 0 b wo oN ON ov GND_FRAME l Sensor Paper End SN49 7 Hol signal speed 52006 0745 m Figure B 45 Tray 3 wiring diagram Tray 4 wiring diagram AP 1 173977 0
33. 1 2 If you have not done so already reboot the in Protected Service mode PSM Press and hold down the Jam Release button and then close the Tray 5 media door Event Log error and warning codes 2053 Links If an A2 04A6 code is displayed inspect each of the following parts 177T drive belt separator harness lower separator encoder assembly gear cluster assembly lower separator slip clutch shaft encoder clamp paper motor mount plate motor bracket and the lower separator encoder clamp If an A2 04A4 code is displayed inspect each of the following parts media path tensioner assembly upper separator transfer shaft pick arm pivot shaft 48T one way clutch 48T D drive pulley ball bearing idler assembly clutch restraint plate belt area cover tensioner clamp and the lower separator mount assembly Diagnostic page Click Subsystems click Input Trays and then click Tray 5 Component locator Tray 5 component locator on page 1708 Wiring diagram Tray 5 wiring diagram on page 2483 Parts diagram Tray 5 parts diagrams on page 1708 2054 Appendix A Event Log codes ENWW A2 05A1 Description e No signal from Tray 5 Lower Separator encoder EN103 Primary root causes e Tray 5 Lower Separator encoder 103 e Wire harness between EN103 the Tray 5 Distribution PCA A101 and the Motion PCA A2 e Tray 5 Separator clutch CL102 e 5 Pick motor M101 Recommended actions 1 Ifyou have not
34. 1 2 INPUT STAGE 2SENSE BLUE SN10 GROUND BLACK Wasis DUPLEK OPEN LED MOLEN 1 2 DUPLEX OPEN SENSE BLUE AM SN13 2 GROUND BLACK waa DUPLEX STAGE SENSOR LED VIOLET 1 2 DUPLEX STAGE SENSE BLUE a SNTI 2 GROUND BLACK INPUT STAGE 1LED VIOLET 1 2 INPUT STAGE 1SENSE BLUE AM SN7 2 GROUND BLACK 44 16 MEDIA DUPLEX SENSOR LED VIOLET 1 2 MEDIA DUPLEX SENSE BLUE a SN16 3 GROUND BLACK W45J12 1 OUTPUT STAGE 2LED VIOLET 2 OUTPUT STAGE 2 SENSE BLUE A SN12 3 GROUND BLACK W45J8 1 MEDIA INPUT SENSOR LED VIOLET 2 MEDIA INPUT SENSE BLUE 5 8 2 GROUND BLACK ENWW IDS e IDS wiring diagram ISS PCA 8 diagram IDS wiring diagram ENWW Assy ISS Control PCA A8 Header J19 Sig Name 24VDC ISS Pump Control Device Pump Assy 1 Designator PMP1 J18 24VDC ISS Pump Control Pump Assy 2 PMP2 J17 e mv m 24VDC Valve Control Relief Valve Assy 5015 J1 MAG P MAGN ACUMEN SDATA 5Va ACUMEN_SCLK GND GND MAG Narwhal J2 YELP YEL N ACUMEN_SDATA 5Va ACUMEN_SCLK GND YEL BB GND YEL Narwhal INK Y J3 FIX P FX N ACUMEN SDATA 5Va ACUMEN SCLK GND FIX BB GND FIX Narwhal INK F E CYN P CYN N ACUMEN
35. 2478 Appendix Wiring diagrams ENWW Finisher 8 wiring diagram DE GND BLACK W231P7 LED234 2 2 ANODE RED viotet 1 1 ANODE BLUE BLUE 2 2 COLLECTOR RED 2 SN233 3 BLACK 3 GND BLACK 1 1 ANODE BLUE woaips 2 BLUE 212 COLLECTOR RED ww 3 BLACK 343 3 GND BLACK 1L voter 1 ANODE BLUE BLUE 2 2 COLLECTOR RED S 3 BLACK 3 3 GND BLACK W230P2 w200J230 113 W230P1 TL YELLOW F 2 2 2 BROWN 2 2 f 1 BLACK 230 2 RED 2 2 ORANGE 210 EN230 w201J231 W231P1 GRAY 4 2 1 afi ANODE BLUE w201P1 BLUE 2 2 MY 3 BLACK 453 3 GND BLACK 1 GND BLACK w201P2 L LED201 2 2 ANODE RED 1 COLLECTOR BLUE w201P4 GND BLACK E SN207 KRY ANODE VIOLET 1 COLLECTOR BLUE J21 LOWER w201P3 GND BLACK E SN202 PATH nL SENSORS W201P25 3 ANODE VIOLET W201P18 J12 UPPER PATH SENSORS Figure B 23 Finisher 8 wiring diagram Finisher 9 wiring diagram ACCUMULATOR W240P
36. 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1993 80 0304 Description Consumer index not reset Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 1994 Appendix A Event Log codes ENWW 80 0305 Description e Queue position size too small Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing PCA 27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system admin
37. A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2337 D1 0A4A Description e 4 Bonding Agent failure missing shorted too many nozzles out or bad acumen Primary root causes e Incorrectly connected trailing cables on the Image Processing PCA e Pen4 e Pocket 4 PCA A19 Recommended actions 1 Verify that the trailing cables are securely connected to the correct location on A6 2 Replace Pen 4 3 Replace A19 Links e Diagnostic page Click Subsystems click Carriage and then click Carriage Mechanism e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e X Replace Pen 4 Pens on page 471 e Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2338 Appendix A Event Log codes ENWW D1 0A4B Description e Pen 4 Bonding Agent thermal failure Primary root causes e Pen4 e Pocket 4 A19 Recommended actions 1 Replace Pen 4 2 Replace A19 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 4 Pens on page 471 e Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2339 D1 0A5A
38. A8 A1 PS1 Recommended actions 1 2 3 4 5 6 Links If you have not done so already reboot the MFP in Protected Service mode PSM Check the power LEDs on A8 Check power LEDs on A1 Verify that the voltage is 24 Vdc at the A1 test points on A8 Verify that the voltage is 24 Vdc at A8 test points on A1 Check the wire harness between A8 A1 and PS1 Diagnostic page Click Subsystems and then click Communication Component locator Electronics component locator on page 1760 Wiring diagram ISS PCA A8 diagram on page 2492 Parts diagram IDS parts diagrams on page 1754 Replace A8 ISS PCA A8 on page 541 2394 Appendix A Event Log codes ENWW D4 0708 Description e Communication failure between the Main Engine PCA A5 and the ISS PCA A8 Primary root causes e Wire harness between 8 and 5 e A8 5 e Main Engine Backplane PCA 4 Recommended actions 1 Ifyou have not done so already reboot the MFP in Protected Service mode PSM 2 Onthe 8 check the firmware heartbeat LED Yellow to 5 3 Open the Communication diagnostic page and then the A8 communication test 4 Reseat 5 5 Check the wire harness between A8 and A5 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram ISS PCA A8 diagram on page 2492 e Parts diagram Electronics parts diagrams on pa
39. Contact an electrician 2402 Appendix A Event Log codes ENWW D4 07C1 Description e Main Engine A5 local RAM memory integrity failure Primary root causes 5 Recommended actions 1 Verify that the power LEDs on the Power Distribution PCA A1 are lit 2 Verify that the power LEDs on 5 lit 3 Check Ab LED and refer to the LED sequencer table 4 Reseat 5 5 Check the wire harness between A1 the Power supply PS1 and the Main Engine Backplane PCA 4 6 Replace Ad Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Main Engine PCA A5 diagram on page 2507 e Parts diagram Electronics parts diagrams on page 1760 e Replace A5 Main Engine PCA A5 on page 631 ENWW Event Log error and warning codes 2403 D4 07C2 Description Main Engine PCA A5 ASIC communication failure Primary root causes AS Recommended actions 1 2 3 4 5 Links Verify that the power LEDs on the Power Distribution PCA 1 are lit Verify that the power LEDs 5 are lit Check A5 LED and refer to the LED sequencer table Reseat A5 Replace A5 Diagnostic page Click Subsystems and then click Communication Component locator Electronics component locator on page 1760 Wiring diagram Main Engine PCA 5 diagram on page 2507 Parts diagram Electronics part
40. Density Compensation calibration bow compensation overflow Primary root causes e Density Compensation calibration data processing error Recommended actions Open the Engine Calibrations 1 page and then run the Pen Density Compensation calibration Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 1 ENWW Event Log error and warning codes 2249 C4 0101 Description Web Drive motor M5 stall Primary root causes Web wipe cartridge M5 Web Drive Motor encoder EN10 Wire harness between M5 EN10 and the Motion PCA A2 A2 Recommended actions 1 2 3 4 5 6 7 If you have not done so already reboot the MFP in Protected Service mode PSM Check the Web wipe cartridge installation Open the Web Wipe diagnostic page Manually turn M5 and verify that the EN10 count changes Test the voltage at M5 in the forward direction 12 Vdc at pins 1 to 2 GND W41P5 M5 Test the voltage at EN10 5 Vdc at pins 3 to 1 GND on W33P12 W47J12 Test the voltage to M5 on A2 in the forward direction 12 Vdc at J15 pins 5 to 10 GND Test the voltage to EN10 on A2 5 Vdc at J7 pins 3B to 1B GND Additional root causes Links A2 Fault tree C4 0101 Web Drive motor M5 stall on page 1301 Diagnostic page Click Subsystems and then click Web Wipe Component locator Web wipe component locator on page 1800 Wiring diagram Web wipe wiring
41. Description Pen 5 Black Yellow failure missing shorted too many nozzles out or bad acumen Primary root causes Incorrectly connected trailing cables on the Image Processing PCA A6 Pen 5 Pen Pocket 5 PCA A20 Recommended actions 15 2 3 Links Verify that the trailing cables are securely connected to the correct location on A6 Replace Pen 5 Replace A20 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace Pen 5 Pens on page 471 Replace A20 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2340 Appendix A Event Log codes ENWW D1 0A5B Description e Pen 5 Black Yellow thermal failure Primary root causes e Pend e Pocket 5 A20 Recommended actions 1 Replace Pen 5 2 Replace 20 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 5 Pens on page 471 e Replace A20 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2341 D1 0A6A Description Pen 6 Cyan Magenta failure missing shorted too many nozzles out or bad acumen Primary root causes Incorrectly connected trailing cables on the Image Processing PCA A
42. M243 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN245 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 e Replace A240 Accumulator Distribution PCA A240 on page 778 M243 A3 0124 on page 2064 ENWW Event Log error and warning codes 2117 A3 02A2 Description e Accumulator Retainer Finger Shaft sensor SN244 is late Primary root causes e SN244 e Drive gear assembly e Wire harness between SN244 and the Finisher Main PCA A200 e Retainer finger shaft assembly e A200 Recommended actions 1 Remove any obstruction from the accumulator 2 Open the Finisher Accumulator diagnostic page and then run the Accumulator Retainer Finger motor M246 in order to test SN244 3 Check the wire harness between SN244 and A200 4 Check the voltage at SN244 5 0 Vdc at pins 1 to and 3 3 Vdc at pins 2 to on the sensor connector 5 Replace A200 Additional root causes e M246 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 166
43. Replace A200 Finisher Main PCA A200 on page 859 2128 Appendix A Event Log codes ENWW A3 06A2 Description e Finisher Handle 1 LED LED234 failure Primary root causes e LED234 e Wire harness between LED234 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then activate LED234 2 Check the wire harness between LED234 and A200 3 Replace LED234 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 8 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace LED234 LEDs on page 846 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2129 A3 06A3 Description Finisher Handle 2 LED LED203 failure Primary root causes LED203 Wire harness between LED203 and the Finisher Main PCA A200 A200 Recommended actions 1 2 3 4 Links Open the Finisher Paper Path diagnostic page and then activate LED203 Check the wire harness between LED203 and A200 Replace LED203 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 5 wiring diagram on page 2477 Parts
44. Reseat the connectors on each PCA and then turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace A501 Scanner Control PCA A501 on page 242 Replace A502 AFE PCA A502 on page 245 Replace A27 Copy Processing PCA A27 on page 620 1904 Appendix A Event Log codes ENWW 30 0704 Description ADF Control PCA A401 data transfer error Primary root causes Wire harness between the A401 and the Scanner Control PCA A501 A401 A501 Recommended actions 1 2 3 4 5 Links e e e ENWW Verify that the ADF cable is undamaged and securely connected to the MFP Turn off the MFP check the wire harness between A401 and A501 reseat the connectors on A401 and A501 and then turn on the MFP Verify that the 5 V and 24 V LEDs on A401 and A501 are lit Check the heartbeat LED on A401 If the LED is not lit replace A401 Check the heartbeat LED on A501 If the LED is not lit replace A501 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace A501 Scanner Control PCA A501
45. e media placement on the drum varies resulting in margin variation Primary root causes e Media condition e Dirty drum screen Recommended actions 1 Verify that the media being used meets product specifications 2 Clean the drum screen Additional root causes e Top of form sensor SN22 e Low vacuum pressure Links e Diagnostic page Click Subsystems and then click Drum e Component locator Drum component locator on page 1641 e Wiring diagram Drum wiring diagram on page 2471 e Parts diagram Drum parts diagram on page 1642 e SN22 1 0203 on page 2221 e Low vacuum pressure C0 0107 on page 2201 ENWW Event Log error and warning codes 2217 C1 0101 Description Drum motor 3 stall Primary root causes Drive belt and pulley M3 Drum Encoder PCA 2 Wire harness between M3 Drum Encoder PCA 2 and the Motion PCA 2 Recommended actions T 2 3 If you have not done so already reboot the MFP in Protected Service mode PSM Turn the drum by hand and check for binding Open the Drum diagnostic page and then turn the drum by hand and verify that the EN1 count changes Run M3 Test the voltage at M3 5 Vdc at pins 1 to 2 on W35P3 M3 Test the voltage to M3 on A2 5 at J15 pins 3 to 8 Additional root causes Links A2 Diagnostic page Click Subsystems and then click Drum Component locator Drum component locator on page 1641 Wiring diagram C
46. e 0 0103 0 0104 0 0105 0 0106 e 0 0107 0108 e 01 1 e C0 01A2 e C0 01A3 C 0 01A4 01 5 0 01 6 e C0 01A7 CO0 01A8 e e C0 01AB e C 0 01AC e C0 01AD e C0 01AE e CO 01AF e C0 0DC2 e 1 0101 ENWW Event Log error and warning codes 1891 e 1 0102 e C1 01A1 e 1 0203 e 1 0204 e 1 02 1 1 02 2 e C1 02A3 e C1 02A4 e 1 02 5 e C1 0501 e 1 0503 e C1 05A2 e C1 1301 e 1 1302 e C1 1303 e C1 131A e C1 132A e 2 0201 e C2 0901 e 2 09 1 e C2 0C01 e C3 22A0 C322A1 e C3 22A2 e C3 22A3 e C3 22A4 e C3 22A5 e C3 22A6 e 3 22 7 e C322A8 e 4 0101 1892 Appendix A Event Log codes ENWW e 4 0102 e 4 0201 e 4 0202 4 0203 e C4 02A1 e 4 0501 e C6 0B01 e C7 0701 e C7 0B06 e C7 0B07 e C7 0B08 e CT7 0B10 e CT7 0B11 C7 0B12 e 7 0 13 e CT7 0B20 e C7 0B21 C7 0B22 e CT7 0B23 e C7 0B30 e C7 0B31 C7 0B22 e C7 0B33 e 7 0 40 e CT7 0B41 e CT7 0B42 e CT7 0B43 e C7 0B50 e 7 51 e 7 0 52 e C7 0B53 ENWW Event Log error and warning codes 1893 e C7 0BA0 e C7 0BA1 C7 0BA2 e C7 0BA3 C7 0BA4 e C7 0BA5 e C7 0BA6 e C7 0BA7 C7 0BA8 e C7 0BA9 0 0801 e 0 0802 D0 08A1 0 08 2 e D0 08A3 e D1 0101 e D1 0102 e D1 0201 e D1 02A1 e D1 02A2 e D1 0700 e D1 0701 e D1 0702 e D1 071
47. finisher handle 1 LED LED234 849 finisher handle 3 LED LED223 848 finisher handle 3 sensor SN222 794 finisher input paper path motor M210 816 finisher job separator gate motor M262 834 finisher job separator gate open sensor SN262 803 finisher job separator lower limit sensor SN260 802 finisher job separator offset back sensor SN265 804 Index 2565 finisher job separator stack height sensor SN267 804 finisher job support arm motor M253 830 finisher LED 203 204 205 847 finisher lower 2 sensor SN221 793 finisher lower elevator motor M250 828 finisher lower elevator move sensor SN250 799 finisher lower elevator overload switch SW250 850 finisher lower elevator paper present sensor SN258 802 finisher lower elevator stack height sensor SN257 801 finisher lower paper path motor M220 818 finisher main PCA A200 859 finisher right side panel sensor SN216 793 finisher right side panel LED LED201 847 finisher separator drive motor M260 833 finisher separator input motor M268 835 finisher separator offset motor M264 835 finisher stack holder motor M252 829 finisher stack holder sensor SN252 799 finisher upper paper path motor M230 819 front latch adjustment 707 front lower cover 707 front structure frame cover 711 front upper cover 706 guide barassembly 759 handle 1 715 handle 1 assembly 715 handle 1 sensors SN231 232 233 794 han
48. on page 859 ENWW Event Log error and warning codes 2061 A3 0122 Description e Accumulator Offset 1 motor M244 failed connect test Primary root causes e M244 e Wire harness between the Finisher Main PCA A200 Accumulator Distribution PCA A240 and M244 e 200 e A240 Recommended actions 1 Open the Finisher Accumulator diagnostic page and then run M244 and verify that the motor turns 2 Check the wire harness between M244 and A200 3 Using the stepper motor test procedure test the voltage to M244 on A240 CN4 pins 1 to 2 and 3 to 4 4 Replace A200 5 Replace A240 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Stepper motor procedure How to test a stepper motor on page 865 e Replace M244 Accumulator Offset 1 motor M244 on page 825 e Replace A200 Finisher Main PCA A200 on page 859 e Replace A240 Accumulator Distribution PCA A240 on page 778 2062 Appendix Event Log codes ENWW A3 0123 Description e Accumulator Offset 2 motor M245 failed connect test Primary root causes e M245 e Wire harness between the Finisher Main PCA A200 Accumulator Distribution PCA A240 and M245 e A200 e A240 Recommended actions 1 Open the Finisher Ac
49. top door 705 top door left 705 top door sensor SN207 791 trays 726 HP Multifunction Finisher LEDs removing and replacing 846 HP Multifunction Finisher motors removing and replacing 815 HP Multifunction Finisher sensors removing and replacing 788 HP Multifunction Finisher switches removing and replacing 849 HP Multifunction Finisher trays lower elevator tray 727 removing and replacing 726 separator trays 726 HP paper recommended 11 12 HP Web Jetadmin firmware upgrades 105 IDO curler assembly 373 curler comb 383 curler drive shaft assembly 384 curler front cover 354 curler handle and latches 385 curler input drive roller assembly 376 ENWW curler medium roller assembly 378 curler rear cover 354 curler small roller assembly 380 curler drive rollers and drive shaft 374 curler large roller assembly 375 decurler cam shaft assembly 414 drive roller 372 duplex inner short damper 407 duplex upper outer guide 417 IDO belts 372 IDO covers 352 IDO curler 373 IDO curler LED LED2 433 IDO curler motor M15 370 IDO decurler assembly 409 IDO decurler motor M17 372 IDO door 417 IDO Door LED LED5 436 IDO duplex media sensor SN16 431 IDO duplex motor M12 368 IDO duplexer door 354 IDO duplexer door open sensor SN13 429 IDO duplexer LED LED3 434 IDO front cover 353 IDO H bar damper 418 IDO H bar interlock 420 IDO handle 2 assembly 391 IDO input 1 motor M8 364 IDO input 2 motor M10 365 IDO input med
50. top left panel sensor SN112 696 Tray 5 separator clutch CL102 removing and replacing 685 Tray 5 switches removing and replacing 702 Tray 5 upper media path guide removing and replacing 688 Tray 5 upper separator slip clutch assembly removing and replacing 663 tray pick rollers 84 trays controller PCA diagram 2498 distribution PCA diagram 2484 2499 voltage specifications 2541 2542 wiring diagram 2483 2496 Trays 2 3 and 4 ambient temperature sensor SN41 and humidity sensor SN42 292 controller PCA A23 290 distribution PCA 289 exit roller shaft 284 LEDs 298 media length guide actuator tape 276 paper empty sensors SN45 SN49 and SN53 295 paper exit sensor flag 288 paper exit sensors SN47 SN51 SN55 296 paper length guide 275 paper low sensors SN44 SN48 and SN52 294 paper width guide 277 paper width sensor flag 278 paper width sensors SN46 SN50 and SN54 296 pick arm assembly 279 pick roller 282 removing and replacing 274 Index 2579 removing and replacing parts 270 right lower panel handle 287 right side lower panel LED 18 299 right side lower panel open sensor 293 right side lower panel 271 sensors 292 transport motor M18 282 tray LEDs 15 16 17 299 tray open sensors SN9 SN14 and SN19 298 tray paper length sensors 298 Trays 2 3 and 4 assembly 272 Trays 2 3 and 4 assembly removing and replacing 272 Trays 2 3 and 4 controller
51. 01A4 Description Finisher motor driver 4 temperature is warm Primary root causes Finisher Lower Paper Path motor M220 Stapler 2 Safety motor M280 Finisher Main PCA A200 Recommended actions Links ENWW 3 Open the Event Log and look for one of the following codes A3 0104 A3 0232 or A3 0233 Follow the troubleshooting procedures for the code Replace A200 Event Log Click View Log and Troubleshoot Component locator Finisher component locator on page 1668 Wiring diagram Finisher Main PCA A200 diagram on page 2481 Parts diagram Finisher parts diagrams on page 1668 Replace A200 Finisher Main PCA A200 on page 859 Event Log error and warning codes 2077 A3 01A5 Description e Finisher motor driver 5 temperature is warm Primary root causes e Finisher Upper Paper Path motor M230 e Stapler 1 Rotate motor M271 e Finisher Main PCA A200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 0102 A3 0103 A3 01C 1 A3 0229 and A3 0230 Follow the troubleshooting procedures for the code 2 Replace A200 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 2078 Appendix A Event Log codes ENWW A3 01A6 Descript
52. 0226 Description e Accumulator Open sensor SN255 failed connect test Primary root causes e 5 255 e Accumulator door mechanical linkage e Wire harness between SN255 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Accumulator diagnostic page and then test SN255 2 Check the accumulator door mechanical linkage 3 Check the wire harness between SN255 and A200 4 Check the voltage at SN255 3 3 Vdc at pins 1 to 2 3 to 2 on W251P10 SN255 5 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 10 wiring diagram on page 2480 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN255 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 2102 Appendix A Event Log codes ENWW A3 0227 Description Accumulator Closed switch SW256 failed Primary root causes SW256 Accumulator door mechanism Wire harness between SW256 and the Finisher Main PCA A200 Accumulator Open motor M256 Accumulator Open Motor encoder EN256 Wire harness between M256 EN256 the Accumulator Distribution PCA A240 and A200 A240 A200 Recommended actions Links ENWW 1 A 10 11 Open the Finisher Accumulator diagnostic page and then test SW256 Check the accumulator door mechanism f
53. 02A3 2119 99 000C 2012 A3 0140 2067 A3 02A4 2120 99 000D 2013 A3 0141 2068 A3 02A5 2121 99 000E 2014 A3 0142 2070 A3 02A6 2122 99 000F 2015 A3 0143 2071 A3 02A7 2123 99 0013 2022 A3 0160 2073 A3 02A8 2124 99 0014 2023 A3 01A1 2074 A3 02A9 2125 99 0015 2024 A3 01A2 2075 A3 0301 2126 99 0016 2025 A3 01A3 2076 A3 06A0 2127 99 0017 2026 A3 01A4 2077 A3 06A1 2128 99 0018 2027 A3 01A5 2078 A3 06A2 2129 A3 01A6 2079 A3 06A3 2130 A A3 01A7 2080 A3 06A4 2131 0 03 1 2028 A3 01A8 2081 A3 06A6 2132 0 1301 2029 A3 01A9 2072 A3 0702 2133 A1 0102 2030 A3 01C1 2082 A3 0703 2134 1 0103 2031 A3 01C2 2083 A3 0704 2135 1 0104 2032 01 1 2084 A3 0705 2136 A1 01A2 2033 A3 0200 2085 A3 0706 2137 1 01 2034 A3 0201 2086 A3 0707 2138 1 01 4 2035 A3 0202 2087 A3 0708 2139 1 01 1 2036 A3 0203 2088 A3 0709 2140 A1 02C1 2037 A3 0204 2089 A3 0710 2141 A1 02C3 2038 A3 0205 2090 A3 07A1 2142 A1 0701 2039 A3 0206 2091 A3 07A2 2143 A1 07A1 2040 A3 0207 2092 A3 07A3 2144 A1 1302 2041 A3 0208 2093 A3 1300 2145 A1 1304 2042 A3 0210 2094 A3 1301 2146 A2 0101 2043 A3 0211 2095 A3 1302 2147 A2 0102 2044 A3 0212 2096 A3 1303 2148 A2 0201 2045 A3 0213 2097 A3 1304 2149 A2 0202 2046 A3 0214 2098 A3 1305 2150 A2 03A1 2047 A3 0215 2099 A3 1306 2151 A2 04A1 2048 A3 0220 2100 A3 1307 2152 A2 04A2 2049 A3 0226 2102 A3 1308 2153 A2 04A3 2050 A3 0227 2103 A3 1320 2155 A2 04A4 2051 A3 0232 2105 A3 1321 2156 A2 04A5 2052 A3 0233 2106 A3 1322 2158 A2 04A6 2053 A3 0
54. 1668 e Replace SN265 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2111 A3 0260 Description e Finisher Lower Elevator Stack Height sensor SN257 failed Primary root causes e 5 257 e Wire harness between SN257 and the Finisher Main PCA A200 e 200 Recommended actions 1 Verify that there is no light shining on SN257 2 Open the Finisher Lower Elevator diagnostic page and then test SN257 3 Check the wire harness between SN257 and A200 4 Check the voltage at SN257 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to 3 on W251P6 SN257 5 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Lower Elevator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 10 wiring diagram on page 2480 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN257 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 2112 Appendix A Event Log codes ENWW A3 0261 Description e _ Finisher Lower Elevator Paper Present sensor SN258 failed Primary root causes e 5 258 e Wire harness between 53258 and the Finisher Main A200 e A200 Recommended actions 1 Verify that there is no light shining 5 258 2 Open the Finisher Lower Elevator diagnostic page and then test SN258 3 Check the wire harness between SN258 and A200 4 Ch
55. 1754 ENWW Event Log error and warning codes 2277 C7 0B50 Description Bonding Agent supply is empty Primary root causes Bonding Agent supply e Administrator settings Recommended actions 1 Replace the Bonding Agent supply 2 If the Bonding Agent supply is a non HP brand verify that the administrator settings allow non HP ink 3 Clean the Bonding Agent supply and the cartridge connector 4 Check the Bonding Agent supply connector for bent pins Links e Fault tree C7 0B50 Bonding Agent supply is empty on page 1343 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2278 Appendix Event Log codes ENWW C7 0B51 Description Bonding Agent supply has failed Primary root causes Bonding Agent supply Recommended actions T 2 Replace the Bonding Agent supply Check the power LEDs on the ISS PCA A8 Clean the Bonding Agent supply connections The center connection should have some ink The others should not Check for bent pins on the Bonding Agent supply connector Check the resistance on the bottom of the Bonding Agent supply and verify that it is greater than 500 MEG ohms Additional root causes Links ENWW A8 Fault tree C7 0B51 Bonding Agent supply has failed on page 1344 Diagnostic page Click Subsystem
56. 23 Vdc at pins 1 to 2 on W88P1 M15 Test the voltage at EN15 5 Vdc at pins 13A to 15A on W96P6 W45J6 Test the voltage to M15 on A2 17 75 Vdc at J14 pins 1 to 10 gt p OG Ge Ae d M Test the voltage at EN15 5 Vdc at J5 pins to 1A Additional root causes e 2 Links e Diagnostic page Click Subsystems click Paper Path and then click IDO Motors e Component locator IDO component locator on page 1729 e Wiring diagram IDO paper path 1 wiring diagram on page 2487 e Parts diagram IDO parts diagrams on page 1729 e Replace M15 IDO Curler motor M15 on page 370 e 2 04 0705 on page 2392 2182 Appendix A Event Log codes ENWW B2 0201 Description IDO Media Thickness encoder EN14 calibration failed Primary root causes EN14 Wire harness between EN14 and the Motion PCA A2 Recommended actions 1 2 3 If you have not done so already reboot the MFP in Protected Service mode PSM Open and close the IDO assembly to recalibrate EN14 Open the IDO Sensors Solenoids LEDs diagnostic page and then open the IDO and push on the EN14 roller and verify that the sensor state changes Test the voltage at EN14 3 3 Vdc at pins 1 to 6 2 to 6 and 5 to 6 on W32P10 W50J10 Test the voltage to EN14 A2 3 13 Vdc unblocked at J8 pins 2B to 1B 3 26 Vdc unblocked at pins 3B to 1B and 3 13 Vdc unblocked at pins 4B to 1B Additional root causes Links ENWW IDO Input 2 motor M10 A2 D
57. 2392 ENWW Event Log error and warning codes 2189 B2 1305 Description e Paper jam at IDO Output Media sensor SN9 Primary root causes e SN9 e Wire harness between 5 9 and the Motion PCA A2 Recommended actions 1 Open the IDO Sensors Solenoids LEDs diagnostic page and then manually activate SN9 and verify that the sensor state changes 2 Verify that SN9 is correctly seated and clean 3 Verify that the idler rollers are correctly seated and clean 4 Test the voltage at SN9 5 Vdc unblocked 0 Vdc blocked at pins 2B to 1B and 5 Vdc unblocked 5 Vdc blocked at pins 3B to 1B on W96P6 W45J6 5 Test the voltage to SN9 on A2 5 Vdc unblocked 0 Vdc blocked at J4 pins 14B to 15B and 5 Vdc unblocked and blocked at pins 13B to 15B Additional root causes e M11 e M13 e 2 Links e Fault tree B2 1305 Paper jam at IDO Output Media sensor SN9 on page 1250 e Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs e Component locator IDO component locator on page 1729 e Wiring diagram IDO paper path 1 wiring diagram on page 2487 e Parts diagram IDO parts diagrams on page 1729 e Replace SN9 IDO sensors on page 424 e M11 B2 0106 on page 2180 e M13 B2 0104 on page 2178 e 2 DA 0705 on page 2392 2190 Appendix A Event Log codes ENWW B2 1306 Description e Paper jam at IDO Output 1 sensor SN15 Primary root causes e SN15 e Wir
58. 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 2004 Appendix A Event Log codes ENWW 80 0316 Description Self test failure Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 2005 80 0317 Description e Unknown PGP packet Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter comp
59. 2493 Parts diagram Scanner parts diagram on page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 1914 Appendix Event Log codes ENWW 30 0712 Description Message parity error Primary root causes Data corruption between the scanner and the Copy Processing PCA A27 Data corruption and poor communication between the AFE PCA A502 and A27 Data corruption in the NVRAM for A502 and A27 A502 A27 Recommended actions 1 2 3 4 5 6 f 8 9 Links o e o e e e ENWW Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1915 30 0713 Description Scanner detected unknown operation code Primary root causes Data corruption between the scanner and the Copy Processing PCA A27 Data corruption in the NVRAM for A502 and A27 A502 A
60. 380D 2456 D5 380E 2457 D5 380F 2458 Ex yyzz 2459 format 1880 event types 113 EWS embedded Web server 74 Ex yyzz 2459 F factory settings restoring 101 fan filters maintenance of 81 fans removing and replacing 246 scanner fan 246 scanner inverter fan 247 fault trees 44 fax output bin default 4 feed sensor cleaning 77 filter scanner chamber 81 filters aerosol 86 charcoal 85 filters maintenance of 81 finisher footprint test page 2523 main PCA diagram 2481 voltage specifications 2541 wiring diagrams 2474 finisher diverter solenoid SOL211 removing and replacing 857 finisher main PCA A200 removing and replacing 859 finishers optional capacities 17 locate 4 See also HP Multifunction Finisher firmware about upgrades 105 updating 105 upgrading with FTP 106 upgrading with HP Web Jetadmin 105 upgrading with MS DOS 107 first nozzle position calibration 133 flyers paper for 13 footprint test page ADF 2521 footprint test page engine 2522 footprint test page finisher 2523 formatter description 31 wiring diagram 2482 formatter access door removing and replacing 607 formatter assembly removing and replacing 604 formatter electronics Accessing formatter PCAs 615 coprocessor 609 coprocessor hard disk 609 EIO Riser PCA A31 617 Finisher Interface PCA A29 619 formatter access door 607 formatter assembly 604 formatter fan 613 formatter hard drive 611 formatter PCAs 615 Network Fax PCA A30 618 PCI Expr
61. 4 5 TRACE We eee ee ce is 122 Zffil 155 S5 LAYER 1 DIFF PAIR 4 2 TRACE t Ts LAYER 12 DIFF PAIR Poco ie uae eno lI MEE 51 26 Ta 1k ed eee A ee 69 1139 e e e e i e E EER ERG e e 13 poe ken MN JJ 66 ete pod NUNC in Wi etel J27 32 le e RM 1 40 0120 11230 HL tt tt tae ti 2 21 124 134 ee QA eee 2 117 ee so pier Jj41 42 5 AA JOB i tft E times 1 E C pgs CN a a a af POS s J3015N r N 16 301 amp Ed O N CW Oler Nan m m _ Ree lt 6 THAN e omes PCA diagrams 2507 ONO WN Figure B 56 Main Engine PCA 5 diagram ENWW Motion PCA A2 Motion PCA A2 diagram Motor distribution wiring diagram Left sensor distribution wiring diagram Right sensor distribution wiring diagram Motion PCA A2 diagram Figure B 57 Motion PCA A2 diagram 2508 Appendix Wiring diagrams DC power Main input 32 vonon se e
62. 5 Links e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e 04 0703 on page 2390 e 5 04 0702 on page 2389 ENWW Event Log error and warning codes 2213 C0 01AD Description e Vacuum 4 motor stalls during printing Primary root causes e VAC4 e Wire harness between VAC4 the Ink Assist PCA A3 and the Main Engine PCA A5 Recommended actions 1 Open the Vacuum diagnostic page and then run VAC4 2 Test the voltage at VAC4 2 to 5 Vac on VACA pins 1 to 2 1 to 3 and 2 to 3 3 Test the voltage to VAC4 from 2 to 5 Vac at J5 pins 12 to 13 12 to 14 and 13 to 14 Additional root causes e e 5 Links e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e DA 0703 on page 2390 e 4 0702 on page 2389 2214 Appendix A Event Log codes ENWW C0 01AE Description e Vacuum 5 motor 5 stalls during printing Primary root causes VAC5 e Wire harness between the Ink Assist PCA and the Main Engine A5 Recommended actions 1 Open the Vacuum diagnostic
63. 56 Vcd at pins 1 or 2 to 3 or 4 on the motor connector Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Stapler Component locator Finisher component locator on page 1668 Wiring diagram Finisher 1 wiring diagram on page 2474 Parts diagram Finisher parts diagrams on page 1668 Replace M271 Stapler 1 motor M272 on page 838 Replace A200 Finisher Main PCA A200 on page 859 2082 Appendix Event Log codes ENWW 01 2 Description Stapler 2 motor M281 problem Primary root causes Worn or damaged clincher assembly M281 Wire harness between the Finisher Main PCA A200 and M281 Missing or damaged rubber grommets Bent stapler bracket A200 Recommended actions Links ENWW 1 2 Load fresh paper in the paper trays and then try to recreate the problem If the problem occurs with the middle staple remove any obstructions from the accumulator assembly and check the accumulator eject rollers for damage Remove the staple cartridge from the stapler open the Finisher Stapler diagnostic page and then cycle M281 Print a Paper Path Foot Print test page and then verify that the stapler alignment and location are correct Insert two sheets of paper in the Stapler 2 assembly run M281 and then check the quality of the stapling job Check the Stapler 2 assembly for correct mounting and damage Check the wire harness between A200 and M281 Test the v
64. 6 SGND IR5V 5 5 R5V PGND 4 4 PGND PGND 313 PGND 24 21 2 24 24 341 24 FD SOL RET INC Figure B 4 ADF wiring diagram 2464 Appendix Wiring diagrams 24 REV SOL ACT REV SOL RET REV 24V merom an R24V EJ SHIFT SOL R5V FEED SN SGND 5V SET SN SGND SGND LED RD LED1 GN LED2 RD LED2 GN 4 R24V FEED CL SGND REV SN R5V SGND TMG SN IR5V SGND WDTH DET IR5V SGND LEN SN RSV 5 24V SOL401 SOL403 SOL402 SOL404 N C R24V N C COV SF SW DP SF SW ENWW Tray 1 wiring diagram ENWW SOL1 5338 al 2 6 cn 19 3 3 or o SPAN SN27 2 bl SPP_COL J4 P4 3 C soo pk k_SPP_GND bk 2 05 or 3 r LEDLJAL BY Z ut k 1 oO 2 1 Vcc or Vee 3 3 1 E 00 00 E Slider 2 S RSLIDER bn R SLIDER J2 3 5 1 6 CN3 SN24 J1 Figure B 5 Tray 1 wirin
65. 788 e Replace A200 Finisher Main PCA A200 on page 859 2114 Appendix A Event Log codes ENWW A3 0264 Description e Finisher Job Support Pivot Position 2 sensor SN254 failed Primary root causes e SN254 e Finisher job support arm assembly e Wire harness between SN254 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Lower Elevator diagnostic page and then run Finisher Job Support Arm motor M253 and verify that SN254 activates Check the Finisher job support arm assembly for binding and damage Check the wire harness between SN254 and A200 Test the voltage at SN254 3 3 Vdc at pins 2 to 4 3 to 4 on W251P8 A253 ovg ow Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Lower Elevator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 3 wiring diagram on page 2476 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN254 Sensors on page 788 e Replace A200 Finisher Main A200 on page 859 ENWW Event Log error and warning codes 2115 A3 02A0 Description Accumulator Guide sensor SN243 late Primary root causes SN243 Wire harness between SN243 and the Finisher Main PCA A200 Accumulator guide bar assembly Accumulator Distribution PCA A240 A200 Recommended actions 1 2 3 4 5 6 Open the Finisher Accumulator diagnostic page
66. 847 finisher separator drive motor M260 833 finisher separator input motor M268 835 finisher separator offset motor M264 835 finisher stack holder motor M252 829 finisher stack holder sensor SN252 799 finisher upper paper path motor M230 819 formatter access door 607 formatter assembly 604 formatter electronics 604 formatter fan 613 formatter hard drive 611 formatter PCAs 615 front doors 164 front latch adjustment 707 front lower cover 707 front scanner wire assembly 258 front structure frame cover 711 front upper cover 706 general cautions 136 general procedures 139 guide barassembly 759 handle 1 715 handle 1 assembly 715 handle 1 sensors SN231 232 233 794 handle 2 719 handle 3 721 horizontal 337 horizontal assembly 337 horizontal drive rollers 345 horizontal jam access guide 338 horizontal latch assembly 342 horizontal latch LED LED1 347 horizontal motor M7 341 horizontal paper sensors 346 horizontal sensors 345 horizontal transparency sensor 1 SN1 345 ENWW HP Multifunction Finisher 704 HP Multifunction Finisher LEDs 846 HP Multifunction Finisher motors 815 HP Multifunction Finisher sensors 788 HP Multifunction Finisher switches 849 HP Multifunction Finisher trays 726 IDO 349 IDO belts 372 IDO cover 172 IDO covers 352 IDO curler 373 IDO curler LED LED2 433 IDO curler motor M15 370 IDO decurler assembly 409 IDO decurler motor M17 372 IDO door 417 IDO Door LE
67. A200 Recommended actions 1 2 3 4 5 6 8 9 10 11 12 13 14 Links Check the separator paper path for obstructions and damage Open the Finisher Separator diagnostic page and then test SN262 Run M262 and verify that the EN262 count changes Run M268 and verify that the EN268 count changes Check M262 and M268 for binding and damage Test the voltage at M262 33 0 Vdc at pins 2 to 1 on the motor connector Test the voltage at EN262 3 3 Vdc at pins 9B to 10B and 11B to 10B on W267P1 W260J267 Test the voltage at M268 33 0 Vdc at pins 1 to 2 on the motor connector Test the voltage at EN268 5 0 Vdc at pins 3 to 1 2 to 1 and 4 to 1 on the encoder connector Test the voltage at SN262 3 3 Vdc at pins 3A to 1A and 2A to 1A on W267P1 W260J267 Check the wire harnesses between A200 M262 SN262 and M268 Replace M262 Replace M268 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Separator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 3 wiring diagram on page 2476 Parts diagram Finisher parts diagrams on page 1668 Replace M262 Finisher Job Separator Gate motor M262 on page 834 2068 Appendix A Event Log codes ENWW e Replace M268 Finisher Separator Input motor M268 on page 835 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2069 A3 0142 Description e
68. ASSY GUIDE OUTER VERTICAL C5956 67461 10 Screw SVC SCREW TPG 4 20X7 94MM 10IP ROHS C5956 67012 Vertical inner guide parts diagram Figure 10 140 Vertical inner guide parts diagram 1796 Chapter 10 Parts and diagrams ENWW Ref Description Part number Qty 1 Vertical inner guide SVC ASSY VERTICAL PATH INNER C5956 67789 2 Door open limit strap SVC STRAP DOOR OPEN LIMIT C5956 67084 3 Bypass upper guide SVC ASSY GUIDE BYPASS UPPER C5956 67332 4 Screw SVC SCREW TPG 5 6MM LG PAN HD ROHS 5956 67001 5 Screw SVC SCREW MACH M3X0 5 6MM LG PAN HD ROHS 5956 67005 6 Bearing yoke SVC ASSY BEARING YOKE LARGE C5956 67329 7 Driver roller SVC ASSY DRIVE ROLLER CLUSTER BYPASS C5956 67323 8 Drive roller SVC ASSY DRIVE ROLLER PULLEY IDO DBL C5956 67287 9 Drive roller SVC ASSY DRV RLLR PULLEY VERTICAL C5956 67338 TRIPLE 10 Vertical Transport 3 sensor SN25 SVC SENSOR MEDIA C5956 67255 PRESENCE 11 Vertical transport 4 sensor SN26 SVC SENSOR MEDIA C5956 67255 PRESENCE 12 Vertical Transport 2 sensor SN28 SVC SENSOR MEDIA C5956 67255 PRESENCE 13 Vertical Transport 1 sensor SN35 SVC SENSOR MEDIA C5956 67255 PRESENCE 14 Tray 1 Door Open sensor SN30 SVC SENSOR MEDIA C5956 67255 PRESENCE 15 Right side Middle Panel sensor SN23 SVC SENSOR MEDIA 5956 67255 PRESENCE ENWW Vertical 1797 Vertical transmission parts diagram Figure 10 141 Vertical transm
69. Accumulator Open sensor SN255 failed Primary root causes Accumulator door mechanical linkage Accumulator Open motor M256 Accumulator Open Motor encoder EN256 SN255 Wire harness between SN255 and the Finisher Main PCA A200 Wire harness between M256 EN256 the Accumulator Distribution PCA A240 and A200 A240 A200 Recommended actions 1 2 3 4 5 6 7 8 9 10 11 Links Open the Finisher Accumulator diagnostic page and then test SN255 Check the accumulator door mechanical linkage for damage Check the wire harness between SN255 and A200 Check the voltage at SN255 3 3 Vdc at pins 1 to 2 and 3 to 2 on W251P10 SN255 Run M256 Run M256 and verify that the EN256 count changes Check the wire harness between M256 EN256 A240 and A200 Check the voltage at M256 33 Vdc at pins 1 to 2 on the motor connector Check the voltage at EN256 3 3 Vdc at pins 3 to 4 and 0 Vdc at pin 5 to 4 on W251P9 EN256 Replace A200 Replace A240 Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 10 wiring diagram on page 2480 Parts diagram Finisher parts diagrams on page 1668 Replace SN255 Sensors on page 788 2100 Appendix A Event Log codes ENWW e Replace A200 Finisher Main PCA A200 on page 859 e M243 A3 0124 on page 2064 ENWW Event Log error and warning codes 2101 A3
70. B2 1302 Paper jam at IDO Media Thickness encoder EN14 on page 1244 Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs Component locator IDO component locator on page 1729 Wiring diagram Motion PCA A2 diagram on page 2508 Parts diagram IDO parts diagrams on page 1729 Replace EN14 IDO Media Thickness encoder EN14 on page 424 M10 B2 0102 on page 2176 A2 D4 0705 on page 2392 Event Log error and warning codes 2187 B2 1303 Description e Paperjam at IDO Input Staging 1 sensor SN7 Primary root causes 5 7 e Wire harness between SN7 and the Motion PCA A2 Recommended actions 1 Open the IDO Sensors Solenoids LEDs diagnostic page and then manually activate SN7 and verify that the sensor state changes 2 Verify that SN7 is correctly seated and clean 3 Verify that the idler rollers are correctly seated and clean 4 Test the voltage at SN7 1 18 Vdc unblocked 3 25 Vdc blocked at pins 14B to 13B and 1 18 Vdc blocked and unblocked at pins 12B to 13B W97P7 W44J7 5 Test the voltage to SN7 on A2 1 18 Vdc blocked and unblocked at J8 pins 7B to 6B and 0 19 Vdc unblocked 3 25 Vdc blocked at pins 5B to 6B Additional root causes M10 e A2 Links e Fault tree B2 1303 Paper jam at IDO Input Staging 1 sensor SN7 on page 1246 e Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs e Co
71. D1 0102 2298 D1 0201 2299 D1 02A1 2300 D1 02A2 2301 D1 0700 2302 D1 0701 2303 D1 0702 2304 D1 071A 2305 D1 071B 2306 D1 071C 2307 D1 071D 2308 D1 072A 2309 D1 072B 2310 D1 072C 2311 D1 072D 2312 D1 073A 2313 D1 073B 2314 D1 073C 2315 D1 073D 2316 D1 074A 2317 D1 074B 2318 D1 074C 2319 D1 074D 2320 D1 075A 2321 D1 075B 2322 D1 075C 2323 D1 075D 2324 D1 076A 2325 D1 076B 2326 D1 076C D1 076D D1 0900 D1 0A07 D1 0A08 D1 0A1A D1 0A1B D1 0A2A D1 0A2B D1 0A3A D1 0A3B D1 0A4A D1 0A4B D1 0A5A D1 0A5B D1 0A6A D1 0A6B D2 01A0 D2 01A1 D2 01A2 D2 01A3 D2 01A4 D2 01A5 D2 01A6 D2 01A7 D2 02A1 D2 0701 D2 0703 D2 0704 D2 0705 D2 0707 D2 0708 D2 0709 D2 0710 D2 0711 D2 0712 D2 0713 D2 0714 D2 0715 D2 0716 D2 0723 D2 0724 D2 0901 D2 09A1 D2 09A2 D2 0AA1 D2 0AA2 D2 0AA3 D2 0AA4 D2 0AA5 2327 2328 2329 2330 2331 2332 2333 2334 2335 2336 2337 2338 2339 2340 2341 2342 2343 2344 2345 2346 2347 2348 2349 2350 2351 2352 2353 2354 2355 2356 2357 2358 2359 2360 2361 2362 2363 2364 2365 2366 2367 2368 2369 2370 2371 2372 2373 2374 2375 2376 ENWW D2 0AA6 D2 2001 D2 2002 D2 2003 D2 2004 D2 2005 D3 1101 D3 1102 D3 2301 D3 3700 D3 4400 D4 0701 D4 0702 D4 0703 D4 0704 D4 0705 D4 0706 D4 0707 D4 0708 D4 0711 D4 0712 D4 0713 D4 0714 D4 0715 D4 0716 D4 0717 D4 07C1 D4 07C2 D4 09A1 D4 09A2 D5 1000 D5 1001 D5 1002 D5 1003 D5 1004 D5 1005 D5 10
72. E nO 5 Q99 993 990 2 Pwl Q39 Q33 r d 6 m m m m m TP84 INS 24 TP82 042 936 Q3 8 407 3 3V Jl a CTN 4 UJ POWERjeeeem TP78 e uhi IG Figure B 54 Ink Assist PCA A3 diagram ENWW PCA diagrams 2505 Main Engine Backplane PCA 4 diagram gt gt gt gt mw oon J ene i 3 j2 9 LIT x 9999019 80000000 5 mmm eeecc 52 econ 8 Figure B 55 Main Engine Backplane PCA A4 diagram 2506 Appendix Wiring diagrams ENWW A24 Al Main Engine PCA 5 diagram 1 12 pope E 2 DOM TT KC TT asa as 1 44 uns aos 112 06 4 5 TRACE 4 3 TRACE
73. Engine Backplane PCA A4 on page 633 2406 Appendix A Event Log codes ENWW D5 1000 Description e Database corruption error Primary root causes e A All data in the database was lost due to corruption Recommended actions The database is automatically deleted and regenerated to an empty state All previous data is lost Database backups are created after each reboot You can use the embedded Web server EWS to restore the database with this data Any settings configured since the last reboot will have to be redone Have the system administrator restore the database Refer to the system administrator guide for help ENWW Event Log error and warning codes 2407 D5 1001 Description Database schema version mismatch error Primary root causes e A Alldata in the database was lost due to a schema version mismatch Recommended actions The database is automatically deleted and regenerated to an empty state All previous data is lost Database backups are created after each reboot You can use the embedded Web server EWS to restore the database with this data Any settings configured since the last reboot will have to be redone Have the system administrator restore the database Refer to the system administrator guide for help 2408 Appendix A Event Log codes ENWW D5 1002 Description e General send to e mail error Primary root causes e A general error occurred while trying to deliver an e mail Recomm
74. Figure 50 Vertical wiring diagram ENWW Vertical wiring diagram 2501 Web wipe wiring diagram W33P14 EN13M4 1 _ SN60 211 W33P20 SN60 W14J13 W33P13 W33P11 EN11 W33P12 W47J12 00 2 W41P1 W10J2 W38J1 W99P2 FAN7 92811 W99P7 FAN7 1 2 3 4 a b E W38P3 A3J3 W99P2 W38J1 W38P1 W38J1 FANS 821 W99P8 FAN8 Figure B 51 Web wipe wiring diagram 2502 Appendix Wiring diagrams ENWW PCA diagrams e Drop Detect PCA A22 diagram Image Processing PCA diagram e Ink Assist PCA diagram e Main Engine Backplane PCA A4 diagram e Main Engine PCA 5 diagram e Motion PCA A2 e Power Distribution PCA A1 diagram Drop Detect PCA A22 diagram 11 2 2 mui 1 21 Figure B 52 Drop Detect PCA A22 diagram ENWW PCA diagrams 2503 Image Processing PCA A6 diagram
75. Finisher Input Paper Path motor M210 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 6 wiring diagram on page 2478 Parts diagram Finisher parts diagrams on page 1668 Replace SN212 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M210 A3 0101 on page 2058 2146 Appendix A Event Log codes ENWW A3 1302 Description Finisher Input 2 sensor 5 213 Primary root causes SN213 Transport drive belt damage and tension Transport drive rollers and idler rollers Right door latch and hinges Wire harness between Finisher Main PCA A200 and SN213 A200 Recommended actions 1 2 3 4 Clean SN213 and then verify that 5 213 is correctly installed Verify the door latch and hinges operate correctly Open the Finisher Paper Path diagnostic page and then test SN213 Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Check the wire harness between the A200 and the SN213 Test the voltage at SN213 3 3 Vdc at pins 4B to 5B and 3B to 5B on W211P1 W201J211 Replace A200 Additional root causes Links ENWW Finisher Input Paper Path motor M210 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wi
76. Finisher Separator Drive motor M260 stalls while moving down Primary root causes e Finisher top bin overloaded e Finisher Job Separator Lower Limit sensor SN260 e Separator mechanical assembly and structure e M260 e Finisher Separator Drive Motor encoder EN260 e Wire harness between the Finisher Main PCA A200 and M260 e 200 Recommended actions 1 Check the finisher top bin for damage Check the wire harness between M260 and A200 Open the Finisher Separator diagnostic page and then test SN260 2 3 4 Run M260 look for binding and verify that the EN260 count changes 5 Replace M260 6 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Separator e Component locator Finisher component locator page 1668 e Wiring diagram Finisher 2 wiring diagram on page 2475 e Parts diagram Finisher parts diagrams on page 1668 e Replace M260 Finisher Separator Drive motor M260 on page 833 e Replace A200 Finisher Main PCA A200 on page 859 2070 Appendix A Event Log codes ENWW A3 0143 Description e Finisher Separator Drive motor M260 stalls while moving up Primary root causes e Finisher top bin overloaded e Finisher Job Separator Lower Limit sensor SN260 e Separator mechanical assembly and structure e M260 e Finisher Separator Drive Motor encoder EN260 e Wire harness between the Finisher Main PCA A200 and M260 e 200 Recommended acti
77. J1 CONTROL PCA J8 Figure B 13 Drum sensors wiring diagram Drum encoder PCA diagram Drum Encoder A E r3 Figure B 14 Drum encoder PCA diagram 2472 Appendix Wiring diagrams ENWW Dryer wiring diagram SN34 1 2 W85J34 SN34 6 DRUM JAMMED 2 5V 5 DRUM JAMMED 2 SENSOR 4 DRUM JAMMED 2 GND 3 DRUM_JAMMED_1_5V 2 DRUM_JAMMED_1_SENSOR 1 DRUM JAMMED 1 GND SN33 ji W85P1 W34J1 W85J33 SN33 W24P7 A3J7 VAC1_OUT_U VAC1_OUT_V W24J8 W40P8 DRYER BLOWER volt our NG 1 GND WA 2 DRYER_RLOWER TACH 3 W24J14 FAN5 W25P4 A3J6 mel W25J36 SN36 TEMPE NDF TEM NDR W25J3 W46P3 W22P2 PS1 f ET HITCHED LINE NEUTRAL W22P2 HTR1 Figure B 15 Dryer wiring diagram ENWW Dryer wiring diagram 2473 Finisher e Finisher 1 wiring diagram Finisher 2 wiring diagram e Finisher wiring diagram o Finisher 4 wiring diagram e Finisher 5 wiring diagram e Finisher 6 wiring diagram e Finisher 7 wiring diagram e Finisher 8 wiring diagram e Finisher 9 wiring diagram e Finisher 10 wiring diagram e Finisher Main PCA A200 diagram Finisher 1 wiring diagram STAPLER 2 PCA MOTORS SENSORS a
78. JORGVEYNC DP ROY DP ROY DP SEL DP SEL SCL 500 500 sor DP 501 SETOUT SETOUT 5080 227 PGND PGND 2 P2av TE FAN501 amp FAN502 3 2 Hn SN503 aOR 7 ER 3 ar pou s oa av J A1 s ena ccn 7 913 87 s Sois s sTs 5 zn 53502 3 n 1 212 1 53501 ROTA z T voras tops zl fore z 51 5 peres ts on 13 L1 7 R36 105 Exposure Lamp REV 1 2 3 4 70707270 DONO PRINTED W BOARD CCD Figure B 39 Scanner CCD PCA A503 diagram ENWW Scanner 2493 AFE PCA A502 diagram 20 YCS m 15 Figure B 40 AFE PCA A502 diagram Scanner Control PCA A501 diagram DEE 5 00000000 1 lt 9 A UJ 6 O1 10 60 1 5 9 Yo 18 vc2 9
79. MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1997 80 0308 Description e Invalid identify response Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 1998 Appendix Event Log codes ENWW 80 0309 Description e Invalid channel map return status Primary root causes e Network configuration e Corrup
80. MFP in Protected Service mode PSM Verify that the 3 3 5 12 24 32 and 52 Vdc LEDs on A1 are lit Check the voltage at the 32 Vdc and 5 Vdc test points on A23 Check the voltage at the 32 Vdc and 5 Vdc test points on A1 Verify that the 5 24 and 32 Vdc LEDs on the A23 are lit Check the voltage at J3 and J6 on A1 Fault tree A1 0701 Trays 2 3 and 4 Controller PCA A23 failure on page 1116 Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 Component locator Trays 2 3 and 4 component locator on page 1778 Wiring diagram Trays 2 3 and 4 assembly wiring diagram on page 2496 Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 Replace A23 Trays 2 3 and 4 Controller PCA A23 on page 290 Event Log error and warning codes 2039 A1 07A1 Description e Trays 2 3 and 4 Controller PCA A23 voltage out of range Primary root causes e Trays 2 3 and 4 Controller A23 Recommended actions A Check the electrical connections between A23 and the Power Distribution PCA A1 Links e Fault tree A1 07A1 Trays 2 3 and 4 Controller PCA A23 voltage out of range on page 1119 e Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 e Component locator Trays 2 3 and 4 component locator on page 1778 e Wiring diagram Trays 2 3 and 4 assembly wiring diagram page 2496 e Parts diagram Trays 2 3 and 4 parts
81. Manually turn M6 and verify that the drive rollers turn Open the Vertical Transport diagnostic page and then manually turn the drive roller and verify that the EN12 count changes Run M6 Test the voltage at M6 12 Vdc at pins 1 to 2 on W20P6 M6 Test the voltage at EN12 5 Vdc at pins to 1 GND on W14P6 W36J6 Test the voltage to M6 on A2 12 Vdc at J2 pins 1 to 8 Test the voltage to EN12 on A2 5 Vdc at J10 pins 16A to 18A GND Additional root causes Links A2 Fault tree 0 0101 Vertical motor M6 stall on page 1170 Diagnostic page Click Subsystems click Paper Path and then click Vertical Transport Component locator Vertical component locator on page 1794 Wiring diagram Vertical wiring diagram on page 2501 Replace M6 Vertical motor M6 on page 332 Parts diagram Vertical parts diagrams on page 1794 A2 D4 0705 on page 2392 2164 Appendix A Event Log codes ENWW 0 1301 Description Paper jam at Vertical Transport 1 sensor SN35 Primary root causes SN35 Wire harness between the Motion PCA A2 and SN35 Recommended actions 1 5 Open the Vertical Transport diagnostic page and then manually activate SN35 and verify that the sensor state changes Verify that SN35 is properly seated and clean Verify that the idler rollers are properly seated and clean Test the voltage at SN35 3 3 Vdc at pins 14B to 13B GND and 15B to 13B GND on W14P6 W36J6 Test the voltag
82. PCA A23 removing and replacing 290 Trays 2 3 and 4 covers removing and replacing 167 Trays 2 3 and 4 distribution PCA removing and replacing 289 Trays 2 3 and 4 exit roller shaft removing and replacing 284 Trays 2 3 and 4 LEDs removing and replacing 298 right side lower panel LED 18 299 tray LEDs 15 16 17 299 Trays 2 3 and 4 media length guide actuator tape removing and replacing 276 Trays 2 3 and 4 paper exit sensor flag removing and replacing 288 Trays 2 3 and 4 paper length guide removing and replacing 275 Trays 2 3 and 4 paper width guide removing and replacing 277 Trays 2 3 and 4 paper width sensor flag removing and replacing 278 Trays 2 3 and 4 pick arm assembly removing and replacing 279 Trays 2 3 and 4 pick roller removing and replacing 282 2580 Index Trays 2 3 and 4 right lower panel handle removing and replacing 287 Trays 2 3 and 4 sensors ambient temperature sensor SN41 and humidity sensor SN42 292 paper empty sensors SN45 SN49 and SN53 295 paper exit sensors SN47 SN51 and SN55 296 paper low sensors SN44 SN48 and SN52 294 paper width sensors SN46 SN50 and SN54 296 removing and replacing 292 right side lower panel open sensor SN43 293 tray open sensors 5 9 SN14 and SN19 298 tray paper length sensors 298 Trays 2 3 and 4 transport motor M18 removing and replacing 282 trends diagnostic 44 troubleshooting diagnostic trends 44 event log events
83. Processing PCA A27 on page 620 2002 Appendix A Event Log codes ENWW 80 0314 Description e Max datagram channels Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 2003 80 0315 Description Card reset failed Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page
84. Recommended actions 1 Resend the fax 2 Reboot the MFP 3 Ifthe error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem ENWW Event Log error and warning codes 2419 D5 1013 Description e Text file type error Primary root causes e An error occurred while trying to generate a text file type Recommended actions 1 Resend the fax 2 Reboot the MFP 3 Ifthe error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem 2420 Appendix A Event Log codes ENWW D5 1014 Description e CSV file type error Primary root causes e error occurred while trying to generate a CSV file type Recommended actions 1 Resend the fax 2 Reboot the MFP 3 the error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem ENWW Event Log error and warning codes 2421 D5 1015 Description e HTML file type error Primary root causes e An error occurred while trying to generate an HTML fi
85. Replace SN405 13 Activate SN405 and then test the signal to SN405 on A401 at the following location 0 to 5 V at YC4 pin 4 If the signal does not go low replace A401 Links e Diagnostic page Click Subsystems and then click ADF e Component locator ADF component locator on page 1582 e Wiring diagram ADF wiring diagram on page 2464 e Parts diagram ADF parts diagrams on page 1582 e Replace ADF components Automatic document feeder ADF on page 182 ENWW Event Log error and warning codes 1935 31 1311 Description Jam detected between the ADF Timing sensor SN406 and the ADF Reverse sensor SN405 Primary root causes ADF Conveying motor M402 SN405 SN406 ADF Duplex Shift solenoid SOL402 Conveying rollers and pulleys Original sheet guides ADF Control PCA A401 Recommended actions 1 o e m gx N Links Open the ADF diagnostic page and then test each device Perform a paper pick test for duplex printing with paper Verify that the ADF Open Safety switch SW401 is closed before you test motors and solenoids Replace any device that does not function Check the wire harness between M402 SN405 and A401 Check the paper path the lower conveying rollers and the registration rollers for wear and contamination Check the original sheet guides in the reading area for damage Test the voltage at SN406 5 V at pins 1 and 3 GND on the sensor connector Clean or replace SN406 Check
86. SN22 and Tetris sensor SN58 error codes 3 Clean the drum edge where the drum calibration holes are located Clean out any debris in the holes The holes in the drum edge are used by SN22 during the Drum Position calibration 4 Open the Carriage Mechanism diagnostic page and then test SN58 5 Open the Drum diagnostic page and then test the SN22 LEDs and the gloss measurement capabilities 6 Clean SN22 and SN58 7 Adjust the position of SN22 or replace SN22 as needed If SN22 is moved or replaced you must run all of the calibrations associated with this warning code 8 Adjust the position of SN58 or replace SN58 as needed If SN58 is moved or replaced you must run the SN58 calibration procedure and all of the calibrations associated with this warning code Links e Diagnostic page Click Subsystems and then click Drum e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 e SN22 Top of form sensor SN22 on page 520 e 5 58 Tetris sensor SN58 on page 517 2246 Appendix Event Log codes ENWW C3 22A6 Description e Density Compensation calibration black point reference failure Primary root causes e Tetris sensor SN58 e Carriage stopping accuracy is at the maximum position Recommended actions 1 Open the Engine Calibrations 1 page and then run the Pen Density Compensation
87. Transport drive rollers and idler rollers Top door latch and hinges Wire harness between Finisher Main PCA A200 and SN232 A200 Recommended actions 1 2 3 4 Clean SN232 and then verify that SN232 is correctly installed Verify the door latch and hinges operate correctly Open the Finisher Paper Path diagnostic page and then test SN232 Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Check the wire harness between A200 and SN232 Test the voltage at SN232 3 3 Vdc at pins to 5B and to 5B W231P1 W201J231 Replace A200 Additional root causes Links Finisher Upper Paper Path motor M230 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 8 wiring diagram on page 2479 Parts diagram Finisher parts diagrams on page 1668 Replace SN232 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M230 A3 0102 on page 2059 2150 Appendix A Event Log codes ENWW A3 1306 Description Finisher Upper 3 sensor SN233 Primary root causes SN233 Transport drive belt damage and tension Transport drive rollers and idler rollers Top door latch and hinges Wire harness between Finisher Main PCA A200 and the SN233 A200 Recommended actions 1 2 3 4 Clean SN233 and then v
88. Tray 4 capacity 17 locate 2 paper sizes supported 15 paper types supported 14 Tray 5 back latch sensor SN106 692 ball slide extension 649 calibrations 676 capacity 17 covers 640 distribution PCA A101 687 elevator cables 653 elevator downhaul cable 656 elevator front and rear cables 653 elevator lower limit sensor SN110 694 elevator transmission 651 elevator tray 658 elevator upper limit sensor SN108 693 empty sensor SN111 695 feed rollerassembly 661 front cover 641 front latch sensor SN105 691 handle LED LED101 700 latch assembly 649 LEDs 700 left bottom panel 645 load media sensor SN109 694 locate 2 ENWW lower separator encoder disk 667 lower separator encoder PCA 666 media 1 sensor SN101 689 media 2 sensor SN103 689 media door LED LED102 701 media door open sensor SN107 692 media hold down assembly 683 motors 696 paper sizes supported 15 paper types supported 14 pick arm assembly 674 pick clutch CL101 683 pick force 681 pin alignment plate 645 rear cover 643 removing and replacing parts 640 right cover 644 sensors 688 separator clutch CL102 685 separator force 677 stack height 680 stack height sensor SN104 690 switches 702 top door 644 top front cover 641 top left panel sensor SN112 696 Tray 5 top left panel 646 upper media path guide 688 upper separator slip clutch assembly 663 Tray 5 ball slide extension removing and replacing 649 Tray 5 calibrations p
89. W103P101 EN103 1 i i i 1 1 i 1 i 1 i 1 i 1 i i 1 i 1 i i 1 i i i i 1 1 1 i 1 Ts CHAN B GRAY 1 212 ORANGE EN103 HP CHAN A BROWN H ala GND BLACK i 1 i 1 l 1 i 1 i 1 i 1 i 1 i 1 l 1 1 i i 1 l 1 i i 1 l 1 i 1 i 1 i 1 WI02P101 SN101 ORANGE 1 ANODE BLUE BLUE 2 2 COLLECTOR RED BLACK 3 s GND BLACK 02 101 SN103 ORANGE i ANODE BLUE BLUE 2 2 COLLECTOR RED BLACK 3 s GND BLACK W102P101 SN112 BLUE GND BLACK s sH ANODE ORANGE W102P101SN111 1f GND BLACK a s ANODE oRANGE Tray 5 2483 Tray 5 distribution PCA diagram 1 O GND Dy invent 5v 5V standby Figure B 29 Tray 5 Distribution PCA diagram 2484 Appendix Wiring diagrams ENWW Horizontal wiring diagram W37P1 SN1 W37P3 SN2 TRANSP_3 3V d 2 2 ICLCTR TRANSP_GND 3 3 CATHODE SN2 TRANSP_ SENSE Es MED_BRG1_3 3V Be MED BRG1 SENSE MENE ap d SV EN2 M7 BRG ENC GND 3 GND CND_W37 3 W3TNCI 2 W3TNC2 1 B 3 7NC3 W37P3 EN2
90. actions 1 2 Clear any obstruction in the accumulator area Verify that flat section on the bearing bracket bushing is correctly aligned with the flat section on the accumulator Using the bearing bracket to paper lever alignment pins align the two gears Open the Event Log and look for one of the following codes A3 0125 A3 0126 A3 02A0 A3 02A1 A3 02A2 A3 02A3 A3 02A4 and A3 02A5 Follow the troubleshooting procedures for the code Open the Finisher Accumulator diagnostic page and then test SN248 Check the wire harness between SN248 and A200 Replace A200 Additional root causes Links M242 SN240 SN241 Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 9 wiring diagram on page 2479 Parts diagram Finisher parts diagrams on page 1668 Replace A200 Finisher Main PCA A200 on page 859 M242 A3 0125 on page 2065 2156 Appendix Event Log codes ENWW SN240 A3 02A3 on page 2119 e SN241 A3 02A4 on page 2120 ENWW Event Log error and warning codes 2157 A3 1322 Description e Accumulator Exit sensor SN242 Primary root causes e SN242 e Accumulator Exit motor M241 e Accumulator gears eject shaft e Damaged bearing bracket e Wire harness between the Finisher Main PCA A200 M241 and SN242 200 e Accumulator Distribution PCA A240 Recommended action
91. already reboot the MFP in Protected Service mode PSM 2 Test the voltage at AERO 2 to 5 Vac on AERO pins 1 to 2 1 to 3 and 2 to 3 3 Test the voltage to AERO A3 2 to 5 Vac at J5 pins 18 to 19 18 to 20 and 19 to 20 Additional root causes e e 5 Links e Fault tree C0 0106 Aerosol fan AERO failed to start after three attempts on page 1270 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Aerosol component locator on page 1590 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Aerosol parts diagram on page 1591 e 04 0703 on page 2390 e Ad D4 0702 on page 2389 2200 Appendix A Event Log codes ENWW C0 0107 Description Low vacuum pressure Primary root causes Web wipe cartridge Loose or disconnected tubing between the vacuum motor housing and A3 Ink Assist PCA A3 Vacuum motor housing Vacuum motors Poppet valves MFP altitude above 2438 4 m 8000 ft Recommended actions 1 Links ENWW Reboot the MFP Open the Vacuum diagnostic page and then click Run All Motors Verify that the vacuum motors deliver 2 4 kPa 10 inches of water You might need to adjust the RPM value to attain correct pressure Verify that the vacuum motors run at approximately the same RPM Replace any motor that runs abnormally Verify that the SN40 tubing to A3 is not damaged blocked or disconnected Check the Web wipe ca
92. and SN53 295 Trays 2 3 and 4 paper exit sensor flag 288 Trays 2 3 and 4 paper exit sensors SN47 SN51 and SN55 296 Trays 2 3 and 4 paper length guide 275 Trays 2 3 and 4 paper low sensors SN44 SN48 and SN52 294 Trays 2 3 and 4 paper width guide 277 Trays 2 3 and 4 paper width sensor flag 278 Trays 2 3 and 4 paper width sensors SN46 SN50 and SN54 296 Trays 2 3 and 4 pick arm assembly 279 Trays 2 3 and 4 pick roller 282 Trays 2 3 and 4 right lower panel handle 287 Trays 2 3 and 4 right side lower panel LED 18 299 Trays 2 3 and 4 right side lower panel open sensor SN43 293 Trays 2 3 and4sensors 292 Trays 2 3 and 4 transport motor M18 282 Trays 2 3 and 4 tray LEDs 15 16 17 299 Trays 2 3 and 4 tray open sensors SN9 SN14 SN19 298 Trays 2 3 and 4 tray paper length sensors 298 upper inner cover 166 upper left cover 171 upper right cover 174 v bearings 497 vacuum 459 vacuum fan assembly 459 vacuum poppet valves 451 vacuum pressure sensor SN40 545 vacuum supply housing 462 vertical 326 vertical assembly 327 vertical door LED LED13 336 vertical drive rollers 334 vertical latch assembly 333 vertical motor 6 332 vertical sensors 335 web advance encoder EN11 586 web drive motor M5 583 web low sensor SN21 590 web wipe 593 594 Web wipe access case 170 Web wipe access case parts upper left cover 171 Web wipe access case parts Web wip
93. and reinstall some or all of the fonts on the hard disk Install the latest driver and RFU firmware Check the health of the hard disk Configuration page Click Settings Procedures and then click Print Information Pages Event Log error and warning codes 1977 32 5 00 Description e Failure reading color table from disk Primary root causes e Not enough RAM to load color tables e Corrupted color file e Too many oolor files on the hard disk e Corrupted RAM Recommended actions 1 Printthe Configuration page and then check the available RAM against the RAM available on the MFP 2 Reboot the MFP o Uninstall other systems that consume RAM such as compact flash third party software and extra DIMMS Install more RAM Reinstall the standard or custom color tables Uninstall the custom color tables Remake the custom color tables for the appropriate firmware version Update the MFP firmware and printer driver ge o GG JG um Check the health of the hard disk Links e Configuration page Click Settings Procedures and then click Print Information Pages 1978 Appendix Event Log codes ENWW 49 0B01 Description e Formatter cannot communicate with Coprocessor Error occurred in the communication path between Coprocessor Windows Service and Coprocessor State Manager Primary root causes e network problem e software problem e Coprocessor hard
94. and then test SN243 Check the accumulator guide bar assembly for damage Check the wire harness between SN243 and A200 Check the voltage at SN243 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to 3 on the sensor connector Replace A200 Replace A240 Additional root causes Links Accumulator Guide Bar motor M243 Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 9 wiring diagram on page 2479 Parts diagram Finisher parts diagrams on page 1668 Replace SN243 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 Replace A240 Accumulator Distribution PCA A240 on page 778 M243 A3 0124 on page 2064 2116 Appendix A Event Log codes ENWW A3 02A1 Description e Accumulator Guide Bar Home sensor SN245 late Primary root causes e SN245 e Wire harness between SN245 and the Finisher Main PCA A200 e Accumulator guide bar assembly e Accumulator Distribution PCA A240 200 Recommended actions 1 Open the Finisher Accumulator diagnostic page and then test SN245 2 Check the accumulator guide bar assembly for damage 3 Check the wire harness between SN245 and A200 4 Check the voltage at SN245 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to 3 on the sensor connector 5 Replace A200 6 Replace A240 Additional root causes e Accumulator Guide Bar motor
95. bin overloaded Finisher Job Separator Lower Limit sensor SN260 Separator mechanical assembly and structure M260 Finisher Separator Drive Motor encoder EN260 Wire harness between the Finisher Main PCA A200 and M260 A200 Recommended actions 1 on N Links ENWW Check the finisher top bin for damage Check the wire harness between M260 and A200 Open the Finisher Separator diagnostic page and then test SN260 Run M260 look for binding and verify that the EN260 count changes Test the voltage at M260 1 25 Vdc at pins 1 to 2 on the motor connector Test the voltage at EN260 5 0 Vdc at pins 2A to 1A to 1A and 4A to 1A on W263P1 W260J263 Replace M260 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Separator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 2 wiring diagram on page 2475 Parts diagram Finisher parts diagrams on page 1668 Replace M260 Finisher Separator Drive motor M260 on page 833 Replace A200 Finisher Main PCA A200 on page 859 Event Log error and warning codes 2067 A3 0141 Description Finisher Job Separator Gate motor M262 stall Primary root causes Finisher Job Separator Gate Open sensor SN262 M262 assembly Finisher Separator Gate Motor encoder EN262 Finisher Separator Input motor M268 Wire harness between the Finisher Main PCA A200 and M262 SN262 and M268
96. causes e Pen 1 e Pocket 1 PCA A16 Recommended actions 1 Replace Pen 1 2 Replace A16 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 1 Pens on page 471 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2333 D1 0A2A Description Pen 2 Black Yellow failure missing shorted too many nozzles out or bad acumen Primary root causes Incorrectly connected trailing cables on the Image Processing PCA A6 Pen 2 Pen Pocket 2 PCA A17 Recommended actions 15 2 3 Links Verify that the trailing cables are securely connected to the correct location on A6 Replace Pen 2 Replace A17 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace Pen 2 Pens on page 471 Replace A17 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2334 Appendix Event Log codes ENWW D1 0A2B Description 2 Black Yellow thermal failure Primary root causes e Pen2 e Pocket 2 A17 Recommended actions 1 Replace Pen 2 2 Replace A17 Links e Component locator Carriage component locator on page 1602 e Wi
97. connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1919 30 0717 Description Scanner detected command overrun error Primary root causes Data corruption and poor communication between the scanner and the Copy Processing PCA A27 A27 Recommended actions 1 Links O p dme d Turn off the Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace A502 AFE PCA A502 on page 245 Replace A27 Copy Processing PCA A27 on page 620 1920 Appendix A Event Log codes ENWW 3
98. correct 2 Check the ink supply expiration date Links e Faulttree C7 0BA2 Black ink supply has expired on page 1349 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2284 Appendix A Event Log codes ENWW C7 0BA3 Description e Bonding Agent supply has expired Primary root causes e Incorrect system date e Expired Bonding Agent supply Recommended actions 1 Validate that the system date is correct 2 Check the expiration date for the Bonding Agent supply Links e Fault tree C7 0BA3 Bonding Agent supply has expired on page 1350 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 ENWW Event Log error and warning codes 2285 C7 0BA4 Description Bonding Agent supply is low Primary root causes Bonding Agent supply Administrator settings Recommended actions T 2 Links Replace the Bonding Agent supply and verify that the low ink message is not displayed Verify that the administrator settings are not set to stop printing when an ink supply is low Fault tree C7 0BA4 Bonding Agent supply is low on page 1351 Diagnostic page Click Subsystems and
99. diagram Finisher parts diagrams on page 1668 Replace LED203 LEDs on page 846 Replace A200 Finisher Main PCA A200 on page 859 2130 Appendix A Event Log codes ENWW A3 06A4 Description e Finisher Handle 3 LED LED223 failure Primary root causes e LED223 e Wire harness between LED223 and the Finisher Main A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then activate LED223 2 Check the wire harness between LED223 and A200 3 Replace LED223 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 7 wiring diagram on page 2478 e Parts diagram Finisher parts diagrams on page 1668 e Replace LED223 LEDs on page 846 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2131 A3 06A6 Description Finisher Latch LED LED204 failure Primary root causes LED204 Wire harness between LED204 and the Finisher Main PCA A200 A200 Recommended actions 1 2 3 4 Links Open the Finisher Paper Path diagnostic page and then activate LED204 Check the wire harness between LED204 and A200 Replace LED204 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on
100. diagram on page 2502 Parts diagram Service station parts diagrams on page 1774 Replace M5 Web Drive motor M5 on page 583 A2 D4 0705 on page 2392 2250 Appendix A Event Log codes ENWW C4 0102 Description Web Wipe Material Lift motor M4 stall Primary root causes Web wipe cartridge M4 Web Backer Motor encoder EN13 Wire harness between M4 EN13 and the Motion PCA A2 Recommended actions 1 d S If you have not done so already reboot the MFP in Protected Service mode PSM Check the Web wipe cartridge installation Open the Web Wipe diagnostic page and then run M4 Turn M4 and verify that the EN13 count changes Test the voltage at M4 in the up direction 5 Vdc at pins 1 to 2 GND on W41P2 W10J2 Test the voltage at EN13 5 Vdc at pins 13 to 14 GND and 15 to 14 GND on W33P12 W47J12 Test the voltage to M4 on A2 in the up direction 5 Vdc at J15 pins 4 to 9 GND Test the voltage to EN13 on A2 5 Vdc at J7 pins 13B to 14B GND and 13B to 15B GND Additional root causes Links ENWW A2 Fault tree C4 0102 Web Wipe Material Lift motor M4 stall on page 1306 Diagnostic page Click Subsystems and then click Web Wipe Component locator Web wipe component locator on page 1800 Wiring diagram Web wipe wiring diagram on page 2502 Parts diagram Service station parts diagrams on page 1774 Replace M4 Web Wipe Material Lift motor M4 on page 586 A2
101. done so already reboot the MFP in Protected Service mode PSM 2 Check to see if maintenance is due 3 Clean the upper and lower separator rollers and check the drive path for loose belt idlers damaged belts and damaged gears 4 Open the Tray 5 diagnostic page and then manually turn the separator rollers and verify that the EN103 count changes Manually turn EN103 and verify that the encoder count changes With CL 101 cycling verify that the M10 runs and that the separator rollers turn Test the voltage at EN103 5 Vdc at pins 3 to 1 4 to 1 and 2 to 1 on W102P104 EN103 gm o Test the voltage to EN103 from the A101 5 Vdc on W102P102 A101J2 at pins 7B to 10B 8B to 10B and 9B to 10B 9 Test the voltage to EN103 from A2 5 Vdc at pins 15 to 13 14 37 and 38 GND and 31 to 13 14 37 and 38 GND Additional root causes A2 Links e Diagnostic page Click Subsystems click Input Trays and then click Tray 5 e Component locator Tray 5 component locator on page 1708 e Wiring diagram Tray 5 wiring diagram on page 2483 e Parts diagram Tray 5 parts diagrams on page 1708 e Replace EN103 Lower separator encoder PCA on page 666 e 2 D4 0705 on page 2392 ENWW Event Log error and warning codes 2055 A2 1301 Description Paper jam at Tray 5 Media 1 sensor SN101 Primary root causes SN101 Tray 5 Pick clutch CL101 Wire harness between 5 101 the Tray 5 Distribution PCA A101 and
102. e Parts diagram Carriage parts diagrams on page 1602 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e X Replace the Carriage 1 e chain E chain on page 480 2308 Appendix A Event Log codes ENWW D1 072A Description e Communication test between the Image Processing PCA and Pen Pocket 2 PCA A17 failed Primary root causes e 17 6 e Carriage 1 e chain wire harness Recommended actions 1 Replace A17 2 Replace the 6 3 Replace the Carriage 1 e chain wire harness Links e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A17 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A6 Image Processing PCA assembly on page 513 e Replace the Carriage 1 e chain E chain on page 480 ENWW Event Log error and warning codes 2309 D1 072B Description Communication test between the Pen Pocket 2 PCA A17 and Pen 2 failed Primary root causes Pen 2 A17 Recommended actions T 2 3 Links Reseat Pen 2 Replace Pen 2 Replace A17 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace A17 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace Pe
103. e chain and the Carriage 2 e chain Replace the Carriage 2 bearing and felt Clean the Carriage 2 encoder strip Check the Carriage 2 drive belts Test M2 Replace 2 Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 2 Component locator Carriage component locator on page 1602 Wiring diagram Carriage wiring diagram on page 2466 Parts diagram Carriage parts diagrams on page 1602 Replace A2 Motion PCA A2 on page 628 2348 Appendix A Event Log codes ENWW D2 01A5 Description e Passed carriage accuracy calibration Primary root causes Recommended actions A action required The carriage passed the accuracy calibration ENWW Event Log error and warning codes 2349 D2 01A6 Description e Failed carriage 1 accuracy calibration Primary root causes e Carriage 1 motor M1 e Carriage 1 encoder EN18 e Wire harness between M1 and the Motion PCA A2 e 2 Recommended actions 1 Check the wire harness between M1 2 2 Open the Engine Calibrations 2 page and then run the Carriage Stopping Accuracy calibration 3 Replace M1 Run the Carriage Stopping Accuracy calibration 4 Replace the Carriage 1 encoder strip Run the Carriage Stopping Accuracy calibration 5 Replace A2 Run the Carriage Stopping Accuracy calibration Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calib
104. elevator upper limit sensor SN108 693 Tray 5 empty sensor SN111 695 Tray 5 feed roller assembly 661 Tray 5 front cover 641 Tray 5 front latch sensor SN105 691 Tray 5 handle LED LED101 700 Tray 5latch assembly 649 Tray5LEDs 700 Tray 5 left bottom panel 645 Tray 5 load media sensor SN109 694 Tray 5 lower separator encoder disk 667 Tray 5 lower separator encoder PCA 666 Tray 5 media 1 sensor SN101 689 Tray 5 media 2 sensor SN103 689 Tray 5 media door LED LED102 701 Tray 5 media door open sensor SN107 692 Tray 5 media hold down assembly 683 Tray 5 motors 696 Tray 5 pick arm assembly 674 Tray 5 pick clutch CL101 683 Tray 5 rear cover 643 Tray 5 right cover 644 Tray 5 sensors 688 Tray 5 separator clutch CL102 685 Tray 5 stack height sensor SN104 690 Tray 5 switches 702 Tray 5 top door 644 Tray 5 top front cover 641 Tray 5 top left panel 646 Tray 5 top left panel sensor SN112 696 ENWW Tray 5 upper media path guide 688 Tray 5 upper separator slip clutch assembly 663 Trays 2 3 and4 270 274 Trays 2 3 and 4 ambient temperature sensor SN41 and humidity sensor SN42 292 Trays 2 3 and 4 assembly 272 Trays 2 3 and 4 controller PCA A23 290 Trays 2 3 and 4 distribution PCA 289 Trays 2 3 and 4 exit roller shaft 284 Trays 2 3 and4LEDs 298 Trays 2 3 and 4 media length guide actuator tape 276 Trays 2 3 and 4 paper empty sensors SN45 SN49
105. error and warning codes 2227 C1 0501 Description Wrong drum drive encoder count Primary root causes Drum Encoder PCA EN2 Drum encoder disk Wire harness between 2 and the Drum Encoder Averager PCA 1 Recommended actions 1 2 3 4 If you have not done so already reboot the MFP in Protected Service mode PSM Remove the cheater plug from the Front Door Open switch SW3 Open the Drum diagnostic page and then turn the drum one revolution by hand and verify that the drum encoder counts change by 22 880 Check the drum encoder disk for contamination Clean as needed Reseat the wire connectors on EN2 Additional root causes Links Motion PCA A2 Diagnostic page Click Subsystems and then click Drum Component locator Drum component locator on page 1641 Wiring diagram Drum wiring diagram on page 2471 Parts diagram Drum parts diagram on page 1642 Replace the drum encoder disk Drum encoder disk on page 449 A2 D4 0705 on page 2392 2228 Appendix A Event Log codes ENWW C1 0503 Description Wrong drum encoder averager count Primary root causes Drum Encoder Averager PCA EN1 Drum Encoder PCA EN2 Drum encoder disk Wire harness between EN2 and EN1 Recommended actions 2 9 10 If you have not done so already reboot the MFP Protected Service mode PSM Remove the cheater plug from the Front Door Open switch SW3 Open the Drum diagnost
106. for 2556 Index business plans paper for buttons control panel touchscreen 0 0101 0 0102 0 0103 0 0104 0 0105 0 0106 0 0107 0 0108 C0 01A1 C0 01A2 C0 01A3 C0 01A4 0 01 5 0 01 6 C0 01A7 C0 01A8 C0 01AA C0 01AB C0 01AC C0 01AD C0 01AE 0 C0 0DC2 1 0101 1 0102 C1 01A1 C1 0203 C1 0204 C1 02A1 C1 02A2 C1 02A3 C1 02A4 1 0501 1 0503 C1 05A2 1 1301 1 1302 1 1303 C1 131A C1 132A 2 0201 2 0901 2 09 1 2 0 01 2195 2196 2197 2198 2199 2200 2201 2202 2203 2204 2205 2206 2207 2208 2209 2210 2211 2212 2213 2214 2215 2216 2217 2218 2219 2220 2221 2222 2223 2224 2225 2226 2228 2229 2231 2232 2233 2234 2235 2236 2237 2238 2239 2240 C3 22A0 C3 22A1 C3 22A2 C3 22A3 C3 22A4 C3 22A5 C3 22A6 C3 22A7 C3 22A8 C4 0101 C4 0102 C4 0201 C4 0202 C4 0203 C4 02A1 C4 0501 C6 0B01 C7 0701 C7 0B06 C7 0B07 C7 0B08 C7 0B10 C7 0B11 C7 0B12 C7 0B13 C7 0B20 C7 0B21 C7 0B22 C7 0B23 C7 0B30 C7 0B31 C7 0B32 C7 0B33 C7 0B40 C7 0B41 C7 0B42 C7 0B43 C7 0B50 C7 0B51 C7 0B52 C7 0B53 C7 0BAO C7 0BA1 C7 0BA2 C7 0BA3 C7 0BA4 C7 0BA5 C7 0BA6 C7 0BA7 C7 0BA8 2241 2242 2243 2244 2245 2246 2247 2248 2249 2250 2251 2252 2253 2254 2255 2256 2257 2258 2259 2260 2261 2262 2263 2264 2265 2266 2267 2268 2269 2270 2271 2272 2273 2274 2275 2276 2277 2278 2279 2280 2281 2
107. locator on page 1778 Wiring diagram Tray 3 wiring diagram on page 2497 Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 Replace M20 Pick arm assembly on page 279 A23 A1 0701 on page 2039 Event Log error and warning codes 2031 A1 0104 Description e Tray 4 Pick motor M21 stall Primary root causes e Pick roller e Media condition e M21 e Tray 4 Distribution PCA A33 e Wire harness between A33 and the Trays 2 3 and 4 Controller PCA A23 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Open the Trays 2 3 4 diagnostic page pull out Tray 4 and then turn on M21 to see if the motor runs 3 Verify that the pick arm moves up and down freely and that it is aligned correctly 4 Testthe voltage on the wire harness to A33 from A23 24 Vdc at J1 pins 8 to 7 GND and 9 to 7 GND 5 Testthe voltage to M21 on A33 24 Vdc at J4 pins 1 to 4 GND 6 Test the voltage to M21 on A23 24 Vdc at J10 pins 9 to 7 GND Additional root causes e 23 Links e Fault tree A1 0104 Tray 4 Pick motor M21 stall on page 1067 e Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 e Component locator Trays 2 3 and 4 component locator on page 1778 e Wiring diagram Tray 4 wiring diagram on page 2497 e Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 e Replace M21 Pick arm assembly on
108. malfunction Recommended actions 1 Disconnect the external USB device from the MFP and then reboot the MFP 2 Connect another USB device to the MFP to see if the error recurs ENWW Event Log error and warning codes 2387 D4 0701 Description e Communication loss between the Formatter Main PCA 26 and the Main Engine PCA A5 Primary root causes e Wire harness between A26 and A5 e 26 e Main Engine Backplane PCA 4 Recommended actions A Check the wire harness between A26 and 5 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Electronics parts diagrams on page 1760 e Replace A26 Formatter Main PCA A26 on page 621 e Replace A4 Main Engine Backplane PCA 4 on page 633 e Replace A5 Main Engine PCA A5 on page 631 2388 Appendix Event Log codes ENWW D4 0702 Description e Main Engine PCA Ab power not good logic and analog supply Primary root causes 5 e Power Distribution PCA 1 e Power supply PS1 e Main Engine Backplane PCA A4 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Check the power LEDs 5 3 Check power LEDs on 1 4 Check the wire harness between 4 J8 and 1 J3 Links e Diagnostic page Click Subsystems and the
109. of an address book command Recommended actions Reboot the MFP 2430 Appendix A Event Log codes ENWW D5 1024 Description e Database insufficient resources error Primary root causes e The database has insufficient resources to complete the execution of an address book command Recommended actions A Reboot the MFP ENWW Event Log error and warning codes 2431 D5 1025 Description e Successful address book import Primary root causes e This indicates a successful import of all the records Recommended actions A NA 2432 Appendix A Event Log codes ENWW D5 1026 Description e Failed or partial address book import Primary root causes e Atleast one record entry failed during the address book import process Recommended actions 1 Verify that the records being imported contain valid data See the system administrator guide for help 2 Reboot the MFP ENWW Event Log error and warning codes 2433 D5 1029 Description e Local address book cleared successfully Primary root causes e entire local address book was successfully cleared Recommended actions A NA 2434 Appendix A Event Log codes ENWW D5 1030 Description Clear local address book not completed Primary root causes e An error was encountered while clearing the local address book The address book might not be cleared Recommended actions A Reboot the MFP ENWW Event Log error and warning cod
110. on A1 Check for 32 Vdc at J3 1 Fault tree D4 0705 Motion PCA A2 power not good on page 1359 Diagnostic page Click Subsystems and then click Communication Component locator Electronics component locator on page 1760 Wiring diagram Motion PCA A2 diagram on page 2508 Parts diagram Electronics parts diagrams on page 1760 Replace A2 Motion PCA A2 on page 628 2392 Appendix Event Log codes ENWW D4 0706 Description e Communication failure between the Main Engine PCA 5 and Motion PCA A2 Primary root causes e Wire harness between A2 and the main engine PCA e A2 5 e 4 Recommended actions 1 Ifyou have not done so already reboot the MFP in Protected Service mode PSM 2 On 2 check the firmware heartbeat LED Yellow to A5 3 Open the Communication diagnostic page and then run the A2 communication test 4 Reseat A5 5 Check the wire harness between A2 and A5 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Motion PCA A2 diagram on page 2508 e Parts diagram Electronics parts diagrams on page 1760 e Replace A2 Motion PCA A2 on page 628 ENWW Event Log error and warning codes 2393 D4 0707 Description ISS PCA A8 power not good Primary root causes Wire harness between 8 the Power Distribution PCA 1 and the Power supply 51
111. on page 242 Replace A401 ADF Control PCA A401 on page 200 Event Log error and warning codes 1905 30 0705 Description ADF EEPROM error Primary root causes e ADF Control PCA A401 Recommended actions 1 Turn off the MFP check the wire harness between A401 and the Scanner Control PCA A501 reseat the connectors on A401 and then turn on the MFP 2 Verify that the 5 V and 24 V LEDs on A401 and A501 are lit 3 Verify that the heartbeat LED on A401 is lit 4 Replace A401 Links e Diagnostic page Click Subsystems and then click Scanner e Component locator Scanner component locator on page 1770 e Wiring diagram Scanner wiring diagram on page 2493 e Parts diagram Scanner parts diagram on page 1771 e Replace A401 ADF Control PCA A401 on page 200 1906 Appendix A Event Log codes ENWW 30 0706 Description Shading correction data transfer error Primary root causes A502 or Copy Processing PCA A27 Scanner Control PCA A501 Recommended actions Links ENWW 1 Turn off the MFP check the wire harness between A502 and 501 and between 502 and Copy Processing PCA A27 reseat the connectors on each PCA and then turn on the MFP Replace A501 If the problem persists replace A502 Replace the A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493
112. on page 859 2108 Appendix A Event Log codes ENWW A3 0242 Description e Problem with the Finisher Separator safety sensors Primary root causes e Finisher Separator Safety 1 sensor SW261 e Finisher Separator Safety 2 sensor SW264 e Mechanical binding in the separator assembly or safety assembly e Wire harness between SW261 SW264 and the Finisher Main PCA A200 e A200 Recommended actions 1 Check the Event Log for the following codes A3 0241 A3 0142 Follow the troubleshooting procedures for the code 2 Open the Finisher Separator diagnostic page and then test SW261 and SW264 3 Verify that the separator assembly and the safety assembly are functioning correctly 4 Check the wire harness between SW261 SW264 and A200 5 Replace A200 Additional root causes e Finisher Separator Drive motor M260 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Separator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 2 wiring diagram on page 2475 e Parts diagram Finisher parts diagrams on page 1668 e Replace SW261 Sensors on page 788 e Replace SW264 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 e M260 A3 0142 on page 2070 ENWW Event Log error and warning codes 2109 A3 0243 Description Finisher Job Separator Gate Open sensor SN262 sensor connect test Primary root causes
113. page 1668 Wiring diagram Finisher 5 wiring diagram on page 2477 Parts diagram Finisher parts diagrams on page 1668 Replace LED204 LEDs on page 846 Replace A200 Finisher Main PCA A200 on page 859 2132 Appendix A Event Log codes ENWW A3 0702 Description e No communication between the Finisher Main PCA A200 and the formatter Primary root causes e Wire harness between A200 and the formatter e A200 Recommended actions 1 Verify that the power LEDs on A200 are lit 2 Test the voltage at each of the test points on A200 3 Check the wire harness between the MFP formatter and the MFP bulkhead 4 Replace the wire harness between A200 and the MFP 5 Replace A200 Links e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2133 A3 0703 Description e Finisher Main PCA A200 motor driver 1 over temperature Primary root causes e A200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 0140 A3 0141 A3 0142 A3 0143 A3 0144 or A3 0301 Follow the troubleshooting procedures for the code 2 Replace A200 Additional root causes e Finisher Separator Drive motor M260 e Finisher Diverter solenoid 501211 e Finisher Separat
114. page to check for text and graphics quality color registration color reproduction and color balance Streaks test page The Streaks test page is one of the three direct drive pages so the source tray output tray and quantity is predefined This page is a single pass print Each block is printed with all the nozzles in one die slot There are 1056 nozzles per die slot The overlap between the die slots is equivalent to 64 nozzles Use this page for the streaks test in the Scan and Analyze routine to troubleshoot streaks and vertical banding 2532 Appendix D Internal pages ENWW Grid test page The Grid test page is available in 11 x 17 in and A3 sizes The page is black only The page contains a 10 mm grid with a margin of 5 mm around the grid Use this page to evaluate image distortion skew and line quality Nozzle Health plot Use the Nozzle Health plot to diagnose the pen nozzles ENWW Print quality pages 2533 Q inii Q uni 2 nnm nuin niin qnin unn zo numm ug VIUERE ELEME EL 3 nimm s uin gni GC unn C2 niim inni niin 9
115. pins 17B to 16B and 1 18 Vdc at pins15B to 16B on W97P7 W44J7 Test the voltage to SN10 on A2 1 19 Vdc unblocked and blocked at J4 pins 4B to and 0 15 unblocked 3 25 vdc blocked at pins 2B to 3B Additional root causes Links M10 A2 Fault tree B2 1301 Paper jam at IDO Input Staging 2 sensor SN10 on page 1242 Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs Component locator IDO component locator on page 1729 Wiring diagram IDO paper path 2 wiring diagram on page 2488 Parts diagram IDO parts diagrams on page 1729 Replace SN10 IDO sensors on page 424 M10 B2 0102 on page 2176 A2 D4 0705 on page 2392 2186 Appendix A Event Log codes ENWW B2 1302 Description Paper jam at IDO Media Thickness encoder EN14 Primary root causes EN14 Wire harness between EN14 and the Motion PCA A2 Recommended actions 1 2 Open and close the IDO assembly to recalibrate EN14 Open the IDO Sensors Solenoids LEDs diagnostic page and then open the IDO and push on the EN14 roller and verify that the sensor state changes Test the voltage at EN14 3 3 Vdc at pins 1 to 6 2 to 6 and 5 to 6 on W32P10 W50J10 Test the voltage to EN14 2 3 13 Vdc unblocked at J8 pins 2B to 1B 3 26 Vdc unblocked at pins 3B to 1B and 3 13 Vdc unblocked at pins 4B to 1B Additional root causes Links ENWW IDO Input 2 motor M10 A2 Fault tree
116. that the active decurler moves 2 Perform a voltage test on M17 and verify that the EN16 count changes 3 Check the decurler mechanism for damage and wear 4 Test the voltage at M17 5 Vdc at pins 5 to 6 on W45P16 M17 5 Test the voltage at EN16 3 3 Vdc at pins 1 to 4 3 to 4 2 to 4 on W45P16 EN16 6 Test the voltage to M17 on A2 5 Vdc at pins 8 to 17 on W43P14 A2J14 7 Testthe voltage to EN16 on A2 3 3 Vdc at pins 8A to 5A 7A to 5A 6A to 5A on W16P5 A2 J5 Additional root causes e 2 Links e Diagnostic page Click Subsystems click Paper Path and then click IDO Motors e Component locator IDO component locator on page 1729 e Wiring diagram IDO paper path 1 wiring diagram on page 2487 e Parts diagram IDO parts diagrams on page 1729 e Replace M17 IDO Media Eject motor M13 on page 369 e 2 04 0705 on page 2392 ENWW Event Log error and warning codes 2181 B2 01A2 Description e IDO curler speed has changed Primary root causes e Drive belt e M15 e IDO Curler Motor encoder EN15 e Wire harness between the M15 EN15 and the Motion PCA A2 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM Manually turn M15 and verify that the rollers turn Open the IDO Motors diagnostic page and then run M15 Manually turn the drive roller and verify that the EN15 count changes Check the rollers and belts for damage and wear Test the voltage at M15 5
117. the Carriage 2 e chain E chain on page 480 ENWW Event Log error and warning codes 2321 D1 075B Description Communication test between the Pen Pocket 5 PCA A20 and Pen 5 failed Primary root causes Pen 5 A20 Recommended actions T 2 3 Links Reseat Pen 5 Replace Pen 5 Replace A20 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace A20 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace Pen 5 Pens on page 471 2322 Appendix A Event Log codes ENWW D1 075C Description e Carriage PSU PCA A7 detected a high current leak on Pen 5 Primary root causes Pend e A20 e Carriage 2 e chain wire harness e AT Recommended actions 1 Replace Pen 5 2 Replace A20 3 Replace the Carriage 2 e chain wire harness 4 Replace 7 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 5 Pens on page 471 e Replace A20 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 2 e chain E chain on page 480 e Replace 7 Carriage PSU PCA 7 on page 510 ENWW Event Log error and warning codes 2323 D1 075D Description e Pocket 5 PCA A20
118. the MFP in Protected Service mode PSM Check the power LEDs on A6 Check or replace the fuses on A6 Check or reseat the wire harness between A6 and the Main Engine Backplane PCA A4 Check or reseat the wire harness between A6 and the Power Distribution PCA A1 Open the Communication diagnostic page and then run the A6 communication test Replace A6 f 19 0 9 Je Replace A4 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage encoder diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A6 Image Processing PCA assembly on page 513 e Replace A4 Main Engine Backplane PCA A4 on page 633 2366 Appendix Event Log codes ENWW D2 0723 Description Multiple Pen Pocket PCAs have failed Primary root causes All pen pocket PCAs Carriage PSU PCA A7 Carriage 1 e chain and the Carriage 2 e chain Image Processing PCA A6 Wire harness between A6 and the Power Distribution PCA A1 Wire harness between A7 and A1 Recommended actions 1 2 3 4 5 Links ENWW Check or reseat the wire harness between 6 A7 1 Replace all of the pen pocket PCAs Replace 7 Reseat or replace the Carriage 1 e chain and the Carriage 2 e chain Replace A6 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PC
119. the wire harness between SOL402 and A401 Clean or replace the eject guide rollers Replace A401 Diagnostic page Click Subsystems and then click ADF Component locator ADF component locator on page 1582 Wiring diagram ADF wiring diagram on page 2464 Parts diagram ADF parts diagrams on page 1582 Replace ADF components Automatic document feeder ADF on page 182 1936 Appendix A Event Log codes ENWW 31 1312 Description Jam detected at ADF Timing sensor SN406 during conveying Primary root causes Eject guides ADF alignment SN406 SOL404 ADF Control PCA A401 Recommended actions 1 2 3 4 5 6 7 8 Links e e Open the ADF diagnostic page and then test each device Perform paper pick test for duplex printing with paper Verify that the ADF Open Safety switch SW401 is closed before you test motors and solenoids Replace any device that does not function Check the eject guide for damage Check the leading edge of the original for damage or skew Check the copies for skew or image deformation near the top of the page If these defects are present adjust the ADF alignment screw at the rear of the right hinge Check the wire harness between SN406 and A401 Test the voltage at SN406 5 V at pins 1 and 3 GND on the sensor connector Replace SN406 Replace A401 Diagnostic page Click Subsystems and then click ADF Component locator ADF component loca
120. then click Drum e Component locator Drum component locator on page 1641 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Drum parts diagram on page 1642 e 2 04 0705 on page 2392 2220 Appendix A Event Log codes ENWW C1 0203 Description e Top ofform sensor SN22 problem Primary root causes e SN22 e Wire harness between SN22 the Main Engine Backplane PCA A4 Image Processing PCA and the Motion PCA A2 Recommended actions 1 f you have not done so already reboot the MFP in Protected Service mode PSM Open the Drum diagnostic page and then check that each of the LEDs operates Verify that the gloss measurement is works 2 3 4 Testthe voltage at SN22 3 Vdc at pins 2 to 3 on W84P2 SN22 5 Test the voltage to SN22 on A6 3 Vdc at J5 pins 16 to 17 6 Test the voltage to SN22 on A2 3 Vdc at J7 pins 13A to 14A Additional root causes e 2 e A6 Links e Diagnostic page Click Subsystems and then click Drum e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 e 2 04 0705 on page 2392 e 02 0703 on page 2354 ENWW Event Log error and warning codes 2221 C1 0204 Description e Top of form sensor SN22 calibration failed Primary root causes e SN22 Recommended actions 1 If you have not done so already reboot the M
121. then click Engine Calibrations 2 e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 2344 Appendix A Event Log codes ENWW D2 01A1 Description e Carriage 2 accuracy monitor alert Primary root causes e Carriage 2 rod Recommended actions 1 Use a lint free cloth to clean the Carriage 2 rod 2 Lubricate the Carriage 2 rod 3 Open the Engine Calibrations 2 page and then run the Carriage Stopping Accuracy calibration Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 2 e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 ENWW Event Log error and warning codes 2345 D2 01A2 Description e Passed carriage accuracy diagnostic Primary root causes Recommended actions A No action required The carriage passed the accuracy diagnostics 2346 Appendix A Event Log codes ENWW D2 01A3 Description Failed Carriage 1 accuracy diagnostic Primary root causes Carriage 1 rod Carriage 1 bearings Wire harness between the Carriage 1 motor M1 and the Motion PCA A2 A2 Carriage 1 encoder strip Carriage 1 drive belts Carriage 1 e chain and the Carriage 2 e chain Recommended actions
122. voltage to SN1 2 1 15 Vdc unblocked and blocked at J9 pins 12A to 11 GND and 0 45VDC unblocked and 2 81VDC blocked at pins 10A to 11A GND Additional root causes Links ENWW Horizontal motor M7 A2 Fault tree B1 1301 Paper jam at Transparency sensor 1 SN1 on page 1195 Diagnostic page Click Subsystems click Paper Path and then click Horizontal Transport Component locator Horizontal component locator on page 1720 Wiring diagram Horizontal wiring diagram on page 2485 Parts diagram Horizontal parts diagrams on page 1720 Replace SN1 Horizontal sensors on page 345 M7 B1 0101 on page 2169 A2 D4 0705 on page 2392 Event Log error and warning codes 2171 B1 1302 Description e Paper jam at Horizontal Transport 2 sensor SN3 Primary root causes e 5 3 e Wire harness between the Motion PCA A2 and SN3 Recommended actions 1 Open the Horizontal Transport diagnostic page and then manually actuate SN3 and verify that the sensor state changes 2 Verify that SN3 is properly seated and clean 3 Verify that the idler rollers are properly seated and clean 4 Testthe voltage at SN3 3 24 Vdc unblocked 0 09 Vdc blocked at pins 5B to 4B GND and 1 17 Vdc both unblocked and blocked at pins 6B to 4B GND on W15P5 W37J5 5 Test the voltage to SN3 A2 1 18 Vdc unblocked at J9 pins 7B to 9B GND and 3 25 Vdc unblocked 0 10 Vdc blocked at pins 8B to 9B GND Additional r
123. voltage to SN16 from A2 3 25 Vdc unblocked 0 08 Vdc blocked at J4 pins 9B to 10B 1 18 Vdc unblocked and blocked at pins 8B to 10B Additional root causes e M12 e A2 Links e Fault tree B2 1309 Paper jam at IDO Duplex Media sensor SN16 on page 1258 e Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs e Component locator IDO component locator on page 1729 e Wiring diagram IDO paper path 2 wiring diagram on page 2488 e Parts diagram IDO parts diagrams on page 1729 e Replace SN16 IDO sensors on page 424 e M12 B2 0105 on page 2179 e 2 4 0705 on page 2392 2194 Appendix A Event Log codes ENWW C0 0101 Description e Vacuum 1 motor 1 failed to start after three attempts Primary root causes e 1 e Wire harness between 1 the Ink Assist PCA and the Main Engine PCA A5 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Test the voltage at VAC1 2 to 5 Vac on VAC1 pins 1 to 2 1 to 3 and 2 to 3 Test the voltage to VAC1 from 2 to 5 Vac at J5 pins 1 to 2 1 to 3 2 to 3 Additional root causes e e 5 Links e Fault tree 0 0101 Vacuum 1 motor VAC1 failed to start after three attempts on page 1260 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuu
124. was cancelled Recommended actions If job cancel was intended no action is needed Otherwise resend the RFU file ENWW Event Log error and warning codes 2011 99 000C Description Header size mismatch for version 1 header Primary root causes e Corrupt or incorrectly generated RFU file Recommended actions Resend the RFU file 2012 Appendix Event Log codes ENWW 99 000D Description e X Header size mismatch for version 2 header Primary root causes e Corrupt or incorrectly generated RFU file Recommended actions Resend the RFU file ENWW Event Log error and warning codes 2013 99 000E Description Header size mismatch for version 3 header Primary root causes e Corrupt or incorrectly generated RFU file Recommended actions Resend the RFU file 2014 Appendix A Event Log codes ENWW 99 000F Description e Failure detected when preparing the media for upgrade Primary root causes Bad media Recommended actions Check the cables and reseat the hardware as appropriate ENWW Event Log error and warning codes 2015 99 0001 Description Bad image received Primary root causes e Error detected in the image received Recommended actions A Resend file or send a new image 2016 Appendix A Event Log codes ENWW 99 0002 Description e timeout when receiving the RFU file Primary root causes e I O connection between the host and
125. wire connector Links e Fault tree C0 01A6 Aerosol fan AERO failed to start on the first or second attempt but started by the third attempt on page 1277 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Aerosol component locator on page 1590 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Aerosol parts diagram on page 1591 2208 Appendix A Event Log codes ENWW C0 01A7 Description e Total power needed to operate the vacuum motors VAC1 to VAC5 and the Aerosol fan AERO exceeded 400 watts Primary root causes e 2 VAC3 VAC4 and 5 e AERO e MFP altitude above 2438 4 m 8000 ft e Vacuum leak e Ink Assist Recommended actions 1 Open the Vacuum diagnostic page and then click Run All Motors Verify that the vacuum motors deliver 2 4 kPa 10 inches of water You might need to adjust the RPM value to attain correct pressure 2 Verify that VAC1 to VAC5 and AERO consume approximately the same amount of power AERO normally consumes less power because it runs at a fixed rate of approximately 13 000 RPM Replace any motor that consumes too much power Check the Web wipe cartridge gasket for leaks Check for a drum zone that leaks Check the vacuum motor housing for leaks D gt Replace Links e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum com
126. 0 0718 Description Scanner detected data overrun error Primary root causes Data corruption and poor communication between the scanner and the Copy Processing PCA A27 A27 Recommended actions 1 Links ENWW S Y s e NS Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1921 30 0719 Description Scanner timeout Primary root causes e Data corruption and poor communication between the scanner and the Copy Processing PCA A27 e Scanner Control PCA A501 27 Recommended actions 1 Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 O MS dg gt 27 Links e Di
127. 00 Finisher Main PCA A200 on page 859 e M281 A3 01C2 on page 2083 2160 Appendix A Event Log codes ENWW A3 1325 Description e Finisher Separator does not move up Primary root causes e SW287 e Wire harness between the Finisher Main PCA A200 and SW287 e A200 Recommended actions 1 Open the Finisher Stapler diagnostic page and then test SW287 2 Check the wire harness between the A200 SW287 3 Test the voltage at SW287 5 0 Vdc at pins 1A to 2 on W270J280 W280P1 4 Replace A200 Additional root causes e Finisher Lower Elevator motor M250 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Stapler e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 1 wiring diagram on page 2474 e Parts diagram Finisher parts diagrams on page 1668 e Replace SW287 Switches on page 849 e Replace A200 Finisher Main PCA A200 on page 859 e M250 Output Bin 5 is overloaded on page 1036 ENWW Event Log error and warning codes 2161 A3 1360 Description e Job support assembly arm failed to move Primary root causes e M253 e Finisher Job Support Arm motor encoder EN253 e Job support arm assembly e Wire harness between the Finisher Main PCA A200 M253 and EN253 200 Recommended actions 1 Open the Finisher Separator diagnostic page and then run M253 and verify that the EN253 count changes Check the Finisher jo
128. 00 e 32 4401 32 4402 32 4403 e 32 0500 32 5C00 e 49 0B01 e 49 yyzz e 67 yyzz e 68 8001 e 68 8002 e 68 8003 e 79 yyzz e 80 0180 e 80 0181 e 80 0182 e 80 018B e 80 018C e 80 0301 e 80 0302 e 80 0303 e 80 0304 e 80 0305 1884 Appendix A Event Log codes ENWW e 80 0307 e 80 0308 e 80 0309 e 80 0310 e 80 0312 e 80 0313 e 80 0314 e 80 0315 e 80 0316 e 80 0317 e 80 0318 e 81yyzz e 85 yyzz e 86 22 e 99 000 99 000C e 99 0000 e 99 000 99 000 e 99 0001 99 0002 e 99 0004 e 99 0006 e 99 0007 e 99 0009 e 99 0013 e 99 0014 e 99 0015 e 99 0016 e 99 0017 ENWW Event Log error and warning codes 1885 e 99 0018 e A0 03A1 e A0 1301 e A1 0102 e At1 0103 e A1 0104 e A1 0142 e A1 01A3 e 1 01 4 e 101 1 e A1 02C1 e At1 02C3 e A1 0701 e 1 07 1 e A1 1302 e A1 1304 e A2 0101 e A2 0102 A2 0201 e A2 0202 e A2 03A1 e A2 04A1 e A2 04A2 e A2 04A3 e A2 04A4 e A2 04A5 e A2 04A6 e A2 05A1 e A2 1301 e A2 1302 e A3 0101 1886 Appendix A Event Log codes ENWW e A3 0102 e A3 0103 e 0104 e 0122 e 0123 e 0124 e 0125 e 0126 e 0140 e 0141 e 0142 e 0143 e A3 01A9 e 0160 A3 01A1 e A3 01A2 e A3 01A3 e A3 01A4 A3 01A5 A3 01A6 e A3 01A7 e A3 01A8 A3 01C1 A3 01C2 A3 01E1 e 0200
129. 03 diagram e A502 diagram Scanner Control PCA A501 diagram Scanner wiring diagram 32 11 10 v Ev g SGND ISGND 7 fav g 5 fav 4 sawo SGND 2 CCDCIKTAZ 2 SGND SGND 1 ecocuxiat CCDCIXTAT sawo 5080 SGND CCDRE Sawo SGND pco sur eco SHI Seno SGND 3 DP z RxDPC 3 RTSP 4 ets 5 IISRESETN 5 PAGEST 7 E ISROY g sse 10 5500 5501 12 issc 13 55 ISDOAFE ISDOAFE ISSOIAFE 15 ISSOAFE 55 1 16 SSCLAFE Figure B 38 Scanner wiring diagram Scanner CCD PCA A503 diagram lt R81 R3 A502 A501 ADF FEED ADF FEED IDPVSYNC
130. 06 D5 1007 D5 1008 D5 1009 D5 1010 D5 1011 D5 1012 D5 1013 D5 1014 D5 1015 D5 1016 D5 1017 D5 1018 D5 1019 ENWW 2377 2378 2379 2380 2381 2382 2383 2384 2385 2386 2387 2388 2389 2390 2391 2392 2393 2394 2395 2396 2397 2398 2399 2400 2401 2402 2403 2404 2405 2406 2407 2408 2409 2410 2411 2412 2413 2414 2415 2416 2417 2418 2419 2420 2421 2422 2423 2424 2425 2426 D5 1020 2427 D5 1021 2428 D5 1022 2429 D5 1023 2430 D5 1024 2431 D5 1025 2432 D5 1026 2433 D5 1029 2434 D5 1030 2435 D5 1031 2436 D5 1032 2437 D5 1035 2438 D5 1036 2439 D5 1037 2440 D5 1038 2441 D5 1039 2442 D5 1040 2443 D5 3801 2444 D5 3802 2445 D5 3803 2446 D5 3804 2447 D5 3805 2448 D5 3806 2449 D5 3807 2450 D5 3808 2451 D5 3809 2452 D5 380A 2453 D5 380B 2454 D5 380C 2455 D5 380D 2456 D5 380E 2457 D5 380F 2458 data groupings 98 Data light 7 data storage location 100 date 9 date setting 30 day code 37 DC voltage specifications 2541 decurler cam shaft assembly removing and replacing 414 density calibration for pens 127 device status Home screen 8 lights 7 diagnostic pages subsystems 45 diagnostic pages subsystem 44 diagnostic trends 44 diagrams for troubleshooting 44 Dimensional IQ test page 2530 disk loads skipping 104 disk initializing 102 document feeder capacity 17 locate 2 voltage specifications 2542 documents paper for 12 door interlock override device 32 doors locate 2 doors
131. 0701 on page 2039 ENWW Event Log error and warning codes 2041 A1 1304 Description e Paper jam at Tray 4 Primary root causes e Pick rollers and drive belt e 4 Exit sensor SN55 e Tray 4 Pick motor M21 e Wire harness between the Tray 4 Distribution PCA A33 and the Trays 2 3 and 4 Controller PCA A23 e Recommended actions 1 Open the Trays 2 3 4 diagnostic page and then manually toggle 5355 If the fingers do not return to the extended position check the spring on the end of the plastic shaft Check the pick rollers and drive belt for wear Turn the rollers back and forth multiple times looking for a spot that slips Test SN55 and M21 Test the voltage to SN55 on A33 5 Vdc at J3 pins 1 to 2 GND gt Oe I og Test the voltage to M21 on A33 24 Vdc at J4 pins 1 to 4 GND 7 Testthe voltage to A33 on A23 5 Vdc at J10 pins 3 to 7 GND Additional root causes e 23 Links e Faulttree A1 1304 Paper jam at Tray 4 on page 1123 e Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 e Component locator Trays 2 3 and 4 component locator on page 1778 e Wiring diagram Tray 4 wiring diagram on page 2497 e Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 e Replace M21 Pick arm assembly page 279 e Replace SN55 Trays 2 3 and 4 sensors on page 292 e 23 A1 0701 on page 2039 2042 Appendix A Event Log codes ENWW
132. 09 stapler 2 guard position 1 2 sensors SN280 281 809 stapler 2 motor M281 842 stapler 2 pinch switches SW285 SW286 and SW287 856 stapler 2 safety cover interlock switches SW283 and SW284 855 stapler 2 safety motor M280 840 stapler 2 sensors SN282 283 284 811 stapler door 1 switch SW273 853 stapler door 2 switch SW282 854 strategy 136 top case parts 178 top case parts scanner left trim 180 top case parts scanner rear trim 178 top case parts scanner right trim 181 top case parts scanner service cover 179 top cover side 706 top door 705 top door left 705 top door sensor SN207 791 Tray 1 301 Tray 1 assembly 301 Tray 1 drive arm 329 Tray 1 guide 330 Tray 1 handle 306 Tray 1 input tray 310 Tray 1 input tray extension 313 Tray 1 latch 307 Tray 1 LED LED12 325 Tray 1 media sensor SN27 324 Tray 1 paper width guide 315 Tray 1 pick shaft 308 Tray 1 pick solenoid SOL1 302 Tray 1 sensors 324 Tray 1 upper case part 303 Tray 1 width and media edge sensors 324 Tray 1 width sensor SN24 assembly 320 Tray 5 640 Tray 5 back latch sensor SN106 692 Tray 5 ball slide extension 649 Tray 5covers 640 Tray 5 distribution PCA A101 687 Tray 5 elevator cables 653 Tray 5 elevator downhaul cable 656 Tray 5 elevator front and rear cables 653 Tray 5 elevator lower limit sensor SN110 694 ENWW Tray 5 elevator transmission 651 Tray 5 elevator tray 658 Tray 5
133. 1 MOTORS W241P13 CN13 J20 ACCUMULATOR W240P20 MOTORS H A240 W241P12 J2 ACC PAPER PATH MOTORS Figure B 24 Finisher 9 wiring diagram W241P2 CN12 ENWW Finisher 2479 Finisher 10 wiring diagram W250P15 J15 LOWER ELEVATOR MOTORS W250P3 W251J3 W251P7 1 1 YELLOW 2 2 BROWN W251P7 VIOLET BLACK GRAY aa ojn M253 aR GIN Y W250P6 173 W251J6_vELLOW W251P9 2 2 BROWN VIOLET BLACK GRAY as wjn M256 EE 250 4 5 256 YELLOW 250 5 5 256 BROWN P11 W251P 11 SW256 BLACK P2 W251P2 SW250 BROWN P12 _w251P12 Sw256 BLUE 3i Pa W251P4 SW251 BLACK 1 P5 W251P5 SW251 W251P3 SW250 BLU EJ FH4 SW256 SW251 SW250 w251P1 ORANGE 1 BROWN 2 GND BLACK 3 SN250 W250P1 250 1 250 YELLOW 11 W250P2 M250 BROWN oc M250 W251P6 2 COLLEC
134. 101 on page 2058 2148 Appendix A Event Log codes ENWW A3 1304 Description Finisher Upper 1 sensor 5 231 Primary root causes SN231 Transport drive belt damage and tension Transport drive rollers and idler rollers Top door latch and hinges Wire harness between Finisher Main PCA A200 and the SN231 A200 Recommended actions 1 2 3 4 Clean SN231 and then verify that 5 231 is correctly installed Verify the door latch and hinges operate correctly Open the Finisher Paper Path diagnostic page and then test SN231 Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Check the wire harness between the A200 and SN231 Check the voltage at SN231 3 3 Vdc at pins 1B to 8A and 2B to 8A W231P1 W201J231 Replace A200 Additional root causes Links ENWW Finisher Upper Paper Path motor M230 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 8 wiring diagram on page 2479 Parts diagram Finisher parts diagrams on page 1668 Replace SN231 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M230 A3 0102 on page 2059 Event Log error and warning codes 2149 A3 1305 Description Finisher Upper 2 sensor SN232 Primary root causes SN232 Transport drive belt damage and tension
135. 12 ENT and the Motion A2 Recommended actions 1 Ifyou have not done so already reboot the MFP in Protected Service mode PSM 2 Manually turn M12 and verify that the rollers turn 3 Open the IDO Motors diagnostic page and then manually turn the drive roller and verify that the EN7 count changes 4 Turn on M12 in both the forward and reverse directions and verify that the count changes 5 Check the rollers and belts for damage and wear 6 Testthe voltage at M12 for both the forward and reverse directions 5 Vdc in the forward direction and 5 Vdc in the reverse direction at pins 1 to 2 W19P12 M12 7 Test the voltage at 5 Vdc at pins 13A to 11 on W97P7 W44J7 8 Testthe voltage to M12 on A2 3 2 Vdc at J14 pins 4 to 13 9 Test the voltage to EN7 on A2 5 Vdc at J4 pins 6A to 8A Additional root causes e 2 Links e Faulttree B2 0105 IDO Duplex motor M12 stall on page 1215 e Diagnostic page Click Subsystems click Paper Path and then click IDO Motors e Component locator IDO component locator on page 1729 e Wiring diagram IDO motors and encoders wiring diagram on page 2486 e Parts diagram IDO parts diagrams on page 1729 e Replace M12 IDO Duplex motor M12 on page 368 e 2 04 0705 on page 2392 ENWW Event Log error and warning codes 2179 B2 0106 Description IDO Output motor M11 stall Primary root causes e Drive belt e M11 IDO Ouput Motor
136. 14 1915 1916 1917 1918 1919 1920 1921 1922 1923 1924 1925 1926 1927 1928 1929 1930 1932 1934 1935 142 31 1311 31 1312 32 0500 32 0B03 32 0C00 32 0601 32 1800 32 1801 32 1802 32 1803 32 1804 32 1805 32 1900 32 1902 32 1904 32 1905 32 1906 32 1603 32 1C04 32 1C05 32 1C06 32 1C07 32 1C08 32 1C09 32 1 0 32 1COB 32 1 0 32 1 00 32 1 0 32 1 0 32 1 10 32 1C11 32 1C12 32 1C13 32 2100 32 2301 32 2302 32 2600 32 4400 1936 1937 1977 1938 1939 1940 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1941 1942 1943 1944 1945 1946 1947 1948 1949 1950 1951 1952 1953 1954 1955 1956 1957 1969 1970 1971 1972 1973 32 4401 32 4402 32 4403 32 5C00 49 0B01 49 yyzz 67 yyzz 68 8001 68 8002 68 8003 79 22 80 0180 80 0181 80 0182 80 018 80 018 80 0301 80 0302 80 0303 80 0304 80 0305 80 0306 80 0307 80 0308 80 0309 80 0310 80 0312 80 0313 80 0314 80 0315 80 0316 80 0317 80 0318 81 22 85 22 86 22 99 0001 99 0002 99 0004 1974 1975 1976 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2016 2017 2018 Index 2553 99 0006 2019 A3 0123 2063 A3 02A0 2116 99 0007 2020 A3 0124 2064 A3 02A1 2117 99 0009 2021 A3 0125 2065 A3 02A2 2118 99 000A 2011 A3 0126 2066 A3
137. 14 Appendix C Timing charts ENWW ADF duplex timing ADF 1 two sided original 10ms e 10ms Feed Motor jue M401 OFE Rev 605p i i 110 1 T i Feed sensor SN404 htm ie 1230 P i bd i i Reverse shift SOL402 oe obs 110ms 7 110ms I DEI 1 Press T Duplex pressure h Toms solenoid 501403 Release F 1 H 1 1 1 1 1 Reverse sensor SN405 1 1 m 1 1 1 1 H 130ms 1 Conveying Motor 402 Reading speed Reading speed Side 2 Side 1 Timing sensor SN406 7 1 Eject shift 501 404 1 i Start Scan signal J 1 1 OFM pulses pulses ENWW Scanner and ADF timing charts 2515 2516 Appendix Timing charts ENWW D Internal pages e Service information pages o Print quality pages ENWW 2517 Service information pages e Gaining access to service information pages e Available service information pages Gaining access to service information pages e diagnostic software e Embedded Web server EWS e Administrator menu MFP diagnostic software All of the service information pages can printed from the MFP diagnostic software For help printing service information pages from the MFP diagnostic software see View print and edit service information on page 63 Embedded W
138. 1754 ENWW Event Log error and warning codes 2281 C7 0BA0 Description e Magenta ink supply has expired Primary root causes e Incorrect system date e Expired ink supply Recommended actions 1 Validate that the system date is correct 2 Check the ink supply expiration date Links e Fault tree C7 0BA0 Magenta ink supply has expired on page 1347 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2282 Appendix A Event Log codes ENWW C7 0BA1 Description e Black ink supply is low Primary root causes e supply e Administrator settings Recommended actions 1 Replace the ink supply and verify that the low ink message is not displayed 2 Verify that the administrator settings are not set to stop printing when an ink supply is low Links e Fault tree C7 0BA1 Black ink supply is low on page 1348 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 ENWW Event Log error and warning codes 2283 C7 0BA2 Description e Black ink supply has expired Primary root causes e Incorrect system date e Expired ink supply Recommended actions 1 Validate that the system date is
139. 1965 1966 1967 1968 1941 1942 1943 1944 1945 1946 1947 1948 1949 1950 1951 1952 1953 1954 1955 1956 1957 1969 1970 1971 1972 1973 1974 32 4402 32 4403 32 5C00 49 0B01 49 yyzz 67 yyzz 68 8001 68 8002 68 8003 79 22 80 0180 80 0181 80 0182 80 018 80 018 80 0301 80 0302 80 0303 80 0304 80 0305 80 0306 80 0307 80 0308 80 0309 80 0310 80 0312 80 0313 80 0314 80 0315 80 0316 80 0317 80 0318 81 22 85 22 86 22 99 0001 99 0002 99 0004 99 0006 99 0007 99 0009 99 000 99 000 99 000D 99 000E 99 000F 99 0013 99 0014 99 0015 99 0016 1975 1976 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2016 2017 2018 2019 2020 2021 2011 2012 2013 2014 2015 2022 2023 2024 2025 99 0017 99 0018 A0 03A1 0 1301 1 0102 1 0103 1 0104 1 01 2 A1 01A3 A1 01A4 A1 01C1 A1 02C1 A1 02C3 A1 0701 A1 07A1 A1 1302 A1 1304 A2 0101 A2 0102 A2 0201 A2 0202 A2 03A1 A2 04A1 A2 04A2 A2 04A3 A2 04A4 A2 04A5 A2 04A6 A2 05A1 A2 1301 A2 1302 A3 0101 A3 0102 A3 0103 A3 0104 A3 0122 A3 0123 A3 0124 A3 0125 A3 0126 A3 0140 A3 0141 A3 0142 A3 0143 A3 0160 A3 01A1 A3 01A2 A3 01A3 A3 01A4 A3 01A5 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039
140. 2 DRUM JAMMED 1 GNO DRUM JABHED 1 SERSOR W100P4 SOL4 ya a 2 W100P5 W100J5 BRUM JARWED 2 5V 5014 W34P1 W34J1 M22 EN20 W34P9 W34J9 W34P20 EN20 SN18 4 3 8 W34P1 EN1J1 1 e 3 SN18 W34P1 DRUH JANE DRUM JAMHEO 1 SENSOR DRUM JAMAED 1_GND Deun oere 12v ACE Tair the 00 W34P1 EN1J2 RUM 3 ILLUM LED DRUN 2 SV TLCUN LED ORUR 2 W34P2 EN2 W34J9 W32P9 1 LED6 4 ih 2 2 W34P6 LED6 2 W34P9 LED9 d ja LED9 d ja LED7 1 1 2j W34P7 LED7 ih W34P8 LED8 j LED8 Figure B 12 Drum wiring diagram ENWW Drum 2471 Drum sensors wiring diagram 8534 SN34 111 5 ORANGE 2 DRUM JAM 2 SENSE BLUE 2 2 DRUM JAM 2 SENSE WHITE LED6 L8 GND BLACK 3 3 GND BLACK W85J33 5 33 LED DRYER LEVER n 1 svoc oRANGE svoe ORANGE 4 2 DRUM JAM 1 SENSE BLUE 2 2 DRUM JAM 1 SENSE WHITE DRYER LED ORANGE 4 TES S N 33 60619 8 GND BLACK 3 3 enD BLACK LED6 W85P1 W34P6 W34J1 60220 waas W32P9 66021 W32P1 W32P8 A6J1 A2J8 To GAUNTLET To MOTION PCA
141. 2 D2 0AA3 D2 0AA4 D2 0AA5 D2 0AA6 D2 2001 D2 2002 D2 2003 D2 2004 D2 2005 D3 1101 2334 2335 2336 2337 2338 2339 2340 2341 2342 2343 2344 2345 2346 2347 2348 2349 2350 2351 2352 2353 2354 2355 2356 2357 2358 2359 2360 2361 2362 2363 2364 2365 2366 2367 2368 2369 2370 2371 2372 2373 2374 2375 2376 2377 2378 2379 2380 2381 2382 2383 Index 2563 D3 1102 D3 2301 D3 3700 D3 4400 D4 0701 D4 0702 D4 0703 D4 0704 D4 0705 D4 0706 D4 0707 D4 0708 D4 0711 D4 0712 D4 0713 D4 0714 D4 0715 D4 0716 D4 0717 D4 07C1 D4 07C2 D4 09A1 D4 09A2 D5 1000 D5 1001 D5 1002 D5 1003 D5 1004 D5 1005 D5 1006 D5 1007 D5 1008 D5 1009 D5 1010 D5 1011 D5 1012 D5 1013 D5 1014 D5 1015 D5 1016 D5 1017 D5 1018 D5 1019 D5 1020 D5 1021 D5 1022 D5 1023 D5 1024 D5 1025 D5 1026 2564 Index 2384 2385 2386 2387 2388 2389 2390 2391 2392 2393 2394 2395 2396 2397 2398 2399 2400 2401 2402 2403 2404 2405 2406 2407 2408 2409 2410 2411 2412 2413 2414 2415 2416 2417 2418 2419 2420 2421 2422 2423 2424 2425 2426 2427 2428 2429 2430 2431 2432 2433 D5 1029 2434 D5 1030 2435 D5 1031 2436 D5 1032 2437 D5 1035 2438 D5 1036 2439 D5 1037 2440 D5 1038 2441 D5 1039 2442 D5 1040 2443 D5 3801 2444 D5 3802 2445 D5 3803 2446 D5 3804 2447 D5 3805 2448 D5 3806 2449 D5 3807 2450 D5 3808 2451 D5 3809 2452 D5 380A 2453 D5 380B 2454 D5 380C 2455 D5
142. 2 motor M2 492 carriage 1 v bearings 497 carriage 2 magnets 496 carriage 2 v bearings 499 carriage drive belt 477 carriage encoder strip 474 carriage extraction 143 carriage handle 468 carriage idler pulleys 477 carriage magnets 495 carriage PCAs 505 carriage plate cover 165 carriage sensors 516 control panel 259 control panel assembly 259 control panel lamp 268 control panel LCD PCA 262 control panel PCA 260 control panel PCAs 260 Control PCA A401 cover 191 coprocessor 609 coprocessor hard disk 609 covers 164 curler assembly 373 curler comb 383 curler drive shaft assembly 384 curler front cover 354 curler handle and latches 385 curler input drive roller assembly 376 curler medium roller assembly 378 curler rear cover 354 Index 2571 curler small roller assembly 380 curler drive rollers and drive shaft 374 curler large roller assembly 375 decurler cam shaft assembly 414 diverter assembly 718 door engine left 164 door engine right 165 doors covers 704 drive roller 372 drive rollers 139 drop detect assembly 587 588 drop detect spittoon 588 drum 437 drum 1 sensor SN33 574 drum 2 sensor SN34 575 drum encoder disk 449 drum encoder PCAs 448 drum guide 443 drum guide assembly 443 drum guide motor M22 445 drum guide strip 445 drum illumination 1 and 2 LED LED8 LED9 457 drum motor M3 446 drum screen 438 drum spittoon 437 dryer 563 dryer assembly 563 dryer assembly left 570 dryer assembly ri
143. 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 2051 2052 2053 2055 2056 2057 2058 2059 2060 2061 2062 2063 2064 2065 2066 2067 2068 2070 2071 2073 2074 2075 2076 2077 2078 Index 2561 A3 01A6 A3 01A7 A3 01A8 A3 01A9 01 1 01 2 A3 01E1 A3 0200 A3 0201 A3 0202 A3 0203 A3 0204 A3 0205 A3 0206 A3 0207 A3 0208 A3 0210 A3 0211 A3 0212 A3 0213 A3 0214 A3 0215 A3 0220 A3 0226 A3 0227 A3 0232 A3 0233 A3 0240 A3 0241 A3 0242 A3 0243 A3 0244 A3 0260 A3 0261 A3 0263 A3 0264 A3 02A0 A3 02A1 A3 02A2 A3 02A3 02 4 02 5 02 6 02 7 02 8 02 9 0301 06 0 A3 06A1 A3 06A2 2562 Index 2079 2080 2081 2072 2082 2083 2084 2085 2086 2087 2088 2089 2090 2091 2092 2093 2094 2095 2096 2097 2098 2099 2100 2102 2103 2105 2106 2107 2108 2109 2110 2111 2112 2113 2114 2115 2116 2117 2118 2119 2120 2121 2122 2123 2124 2125 2126 2127 2128 2129 A3 06A3 A3 06A4 A3 06A6 A3 0702 A3 0703 A3 0704 A3 0705 A3 0706 A3 0707 A3 0708 A3 0709 A3 0710 A3 07A1 A3 07A2 A3 07A3 A3 1300 A3 1301 A3 1302 A3 1303 A3 1304 A3 1305 A3 1306 A3 1307 A3 1308 A3 1320 A3 1321 A3 1322 A3 1323 A3 1324 A3 1325 A3 1360 3822 0 0101 0 1301 0 1302 0 1303 0 1304 1 0101 1 0201 1 1301 1 1302 1 1303 1 1304 2 0101 2 0102 2 0103 2 0104 2 010
144. 240 2107 A3 1323 2159 A2 05A1 2055 A3 0241 2108 A3 1324 2160 A2 1301 2056 A3 0242 2109 A3 1325 2161 A2 1302 2057 A3 0243 2110 A3 1360 2162 A3 0101 2058 A3 0244 2111 A3 38zz 2163 A3 0102 2059 A3 0260 2112 AC power 12 AWG UL1015 A3 0103 2060 A3 0261 2113 color coding 142 A3 0104 2061 A3 0263 2114 accumulator A3 0122 2062 A3 0264 2115 accumulator assembly 756 2554 Index ENWW accumulator covers 755 accumulator distribution PCA A240 778 bearing bracket assembly 761 guide bar assembly 759 lever support shaft 778 lower eject shaft 781 offset shaft 779 offsetters front and rear 780 paper guide complete 783 removing and replacing 754 accumulator roller 82 accuracy stopping 122 ADF ADF assembly 182 ADF PCAs 200 adjustments 116 automatic image adjustments 56 calibrations 53 center line simplex adjustment 117 Control PCA A401 cover 191 covers and trays 183 duplex center line front and back adjustments 116 feed cover 186 footprint test page 2521 front cover 184 hinges lubricating 80 input cover 187 lower separation roller 197 magnification adjustment 116 manual image adjustments 59 motors 213 originals cover output bin 189 paper width guides pick roller 195 pick rollers cleaning 79 rear cover 185 removing and replacing parts 182 scan start position adjustmen 117 sensors 203 separation roller solenoids 218 193 188 193 ENWW switches 202 top cover 185 ADF assembly removing and replacing ADF contact gl
145. 264 Appendix A Event Log codes ENWW C7 0B13 Description e Black ink supply is non HP Primary root causes e supply e Administrator settings Recommended actions Ifthe ink supply is a non HP brand verify that the administrator settings allow non HP ink Links e Fault tree C7 0B13 Black ink supply is non HP on page 1330 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 ENWW Event Log error and warning codes 2265 C7 0B20 Description Cyan ink supply is empty Primary root causes Ink supply Administrator settings Recommended actions T 2 3 4 Links Replace the ink supply If the ink supply is a non HP brand verify that the administrator settings allow non HP ink Clean the ink supply and the cartridge connector Check the ink supply connector for bent pins Fault tree C7 0B20 Cyan ink supply is empty on page 1331 Diagnostic page Click Subsystems and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 2266 Appendix A Event Log codes ENWW C7 0B21 Description Cyan ink supply has failed Primary root causes Ink supply Recommended actions T 2 Replace the ink su
146. 27 Recommended actions 7 Links Se Ge me qe IM Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 1916 Appendix A Event Log codes ENWW 30 0714 Description Scanner detect message format error Primary root causes Data corruption between the scanner and the Copy Processing PCA A27 Data corruption in the NVRAM for A502 and A27 A502 A27 Recommended actions 1 Links ENWW oo N m o Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring
147. 282 2283 2284 2285 2286 2287 2288 2289 2290 ENWW C7 0BA9 2291 cable labeling standards wires and cables 142 calibrating parts Tray 5 calibrations 676 Tray 5 pick force 681 Tray 5 separator force 677 Tray 5 stack height 680 calibrations ADF 116 cap assembly removing and replacing 583 capacities trays 2 capacities trays and bins 17 cardstock 12 carriage aerosol manifold and hose 469 carriage 1 magnet 495 carriage 1 motor M1 and carriage 2 motor M2 492 carriage 1 v bearings 497 carriage 2 magnets 496 carriage 2 v bearings 499 carriage drive belt 477 carriage encoder strip 474 carriage handle 468 carriage idler pulleys 477 carriage magnets 495 carriage PCAs 505 carriage sensors 516 e chain 480 encoder diagram 2467 pens 471 pocket PCA diagram 2467 PPS 501 PPS assembly 502 PPS cable 505 PPS cover 501 PPS felt oiler 504 PPS motor assembly 503 PSU PCA diagram 2468 removing and replacing parts 468 v bearings 497 wiring diagram 2466 carriage 1 motor M1 and carriage 2 motor M2 removing and replacing 492 ENWW carriage drive belt removing and replacing 477 carriage encoder PCAs 84 carriage encoder strip adjusting 474 removing and replacing 474 carriage encoder strip adjustment 122 carriage extraction 143 carriage felt oiler 82 carriage handle removing and replacing 468 carriage idler pulleys removing and replacing 477 carriage inaccuracy 113 carriage magnets carriage 1 magnet 495 carriage 2 magn
148. 3 on page 2234 IDO Duplex Staging sensor SN11 B2 1308 on page 2193 IDO Duplex Media sensor SN16 B2 1309 on page 2194 IDO output area IDO Output Media sensor SN9 B2 1305 on page 2190 IDO Output 1 sensor SN15 B2 1306 on page 2191 IDO Output 2 sensor SN12 B2 1307 on page 2192 Finisher Finisher Input 0 sensor SN211 A3 1300 on page 2145 Finisher Input 1 sensor SN212 A3 1301 on page 2146 Finisher Input 2 sensor SN213 Finisher Input 3 sensor SN214 Finisher Lower 1 sensor SN215 Finisher Lower 2 sensor SN221 A3 1302 on page 2147 A3 1303 on page 2148 A3 1307 on page 2152 A3 1308 on page 2153 Accumulator Entry sensor SN246 A3 1320 on page 2155 Accumulator Bearing Bracket Home sensor SN248 A3 1321 on page 2156 Accumulator Exit sensor SN242 A3 1322 on page 2158 Finisher Upper 1 sensor SN231 A3 1304 on page 2149 Finisher Upper 2 sensor SN232 A3 1305 on page 2150 Finisher Upper 3 sensor SN233 A3 1306 on page 2151 Finisher Job Separator Stack Height sensor SN267 N A 2550 Appendix F Reference diagrams Error log table Event Log code event type Event Log code event number Event Log code prefixes XX abbreviations YY descriptions 22 Code Subsystem or
149. 4 on page 508 e Replace A6 Image Processing PCA assembly on page 513 e Replace the e chain E chain on page 480 2364 Appendix Event Log codes ENWW D2 0715 Description e Carriage 2 Encoder PCA A24 failed Primary root causes e Carriage 2 e chain e Pocket 4 PCA 19 e Carriage 2 Encoder PCA A24 e Carriage 2 PPS PCA A34 e A34 wire harness e Image Processing PCA Recommended actions 1 Reseat or replace the Carriage 2 e chain Reseat or replace A19 Replace A24 2 3 4 Replace A34 5 Check or reseat the A34 wire harness 6 Replace A6 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage encoder diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A24 Carriage encoder PCAs A16 and A19 on page 506 e Replace A34 Carriage PPS PCAs A25 and A34 on page 508 e Replace A6 Image Processing PCA assembly on page 513 e Replace the e chain E chain on page 480 ENWW Event Log error and warning codes 2365 D2 0716 Description e Carriage 1 Encoder PCA AQ and Carriage 2 Encoder PCA A24 failed Primary root causes e Fuses on the Image Processing e e Carriage 1 e chain and the Carriage 2 e chain e Power supply PS1 Recommended actions 1 f you have not done so already reboot
150. 4 assembly SVC ASSY MEDIA TRAYS 2 Tray 2 3 and 4 assembly cover plate SVC COVER PLATE TOP 3 Trays 2 3 and 4 Controller PCA A23 SVC PCA CONTROLLER CONDOR INPUT 4 A33 A33 A33 SVC PCA DISTRIBUTIONBOARD 5 Paper tray assembly SVC ASSY DRAWER 6 Right side lower panel SVC ASSY PAPER PATH 7 Tray 2 LED LED15 Tray 3 LED LED16 Tray 4 LED LED17 SVC HOLDER LED Part number 5956 67724 C5956 67400 C5956 67416 C5956 67417 C5956 67422 C5956 67389 C5956 67406 Qty Trays 2 3 and 4 paper path parts diagram Figure 10 132 Trays 2 3 and 4 paper path parts diagram 1782 Chapter 10 Parts and diagrams ENWW Ref Description Part number Qty 1 Right side lower panel assembly SVC ASSY PAPER PATH 5956 67389 2 Roller pressure spring SVC PRESSURE SPRING ROLLER 5956 67398 3 Paper roller SVC ROLL C5956 67388 Trays 2 3 and 4 drive parts diagram ENWW 5 4 9 5 0 Seg 18 4 NC o dd as e aa Figure 10 133 Trays 2 3 and 4 drive parts diagram Trays 2 3 and 41783 Ref Description Part number Qty 1 Pick arm assembly SVC SEPARATION UNIT C5956 67419 2 Trays 2 3 and 4 Transport motor M18 SVC MOTOR C5956 67414 STEPPER CPL 3 Tray exit roller shaft SVC SHAFT EXIT CPL C5956 67384 4 Tra
151. 40 and the Finisher Main PCA A200 and A200 A240 Recommended actions Links ENWW ds 2 Open the Finisher Accumulator diagnostic page and then test SN246 Verify that flat section on the bearing bracket bushing is correctly aligned with the flat section on the accumulator Check the wire harness between A200 M240 and SN246 Test the voltage at SN246 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to on the sensor connector Using the stepper motor test procedure test the voltage to M240 A200 CN1 pins 1 to 2 and to 4 Replace M240 Replace A200 Replace A240 Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 9 wiring diagram on page 2479 Parts diagram Finisher parts diagrams on page 1668 Replace SN246 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 Replace M240 Accumulator Entry motor M240 on page 820 Replace M240 Accumulator Entry motor M240 on page 820 Event Log error and warning codes 2155 A3 1321 Description General accumulator paper jam Primary root causes Media obstruction Bearing bracket bushing Accumulator Bearing Bracket Home sensor SN248 Accumulator springs Bearing bracket assembly or bearing bracket to paper lever gear timing Wire harness between SN248 and the Finisher Main PCA A200 Recommended
152. 43 image quality 46 options 44 pens 873 turn device on or off master power switch locate 3 on off button locate 2 use on off button 6 U updating firmware 105 upgrade firmware about 105 upgrading firmware FTP 106 HP Web Jetadmin MS DOS 107 upper inner cover removing and replacing 166 username 9 105 V v bearings carriage 1 v bearings 497 carriage 2 v bearings 499 removing and replacing 497 vacuum PSU exhaust duct assembly 465 PSU recirculation duct 466 removing and replacing parts 459 vacuum fan assembly 459 vacuum supply housing 462 vacuum fan assembly removing and replacing 459 vacuum poppet valves poppet Avalves 452 poppet B valves 455 removing and replacing 451 vacuum supply housing removing and replacing 462 vacuum voltage specifications 2543 version code 37 versions CDFT 40 vertical removing and replacing parts 326 right side middle panel Tray 1 drive arm 329 Tray 1 guide 330 vertical assembly 327 vertical door LED LED13 336 vertical drive rollers 334 vertical latch assembly 333 vertical motor M6 332 vertical sensors 335 vertical assembly removing and replacing 327 vertical banding test page 2537 vertical door LED LED13 removing and replacing 336 vertical drive rollers removing and replacing 334 vertical latch assembly removing and replacing 333 vertical magnification adjustment 116 118 326 ENWW vertical motor M6 removing and replacing 332 vertical sensors removing and repla
153. 4A and 7A to 4A on W231P1 W201 J231 O Ov JS Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 8 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace M230 Finisher Upper Paper Path motor M230 on page 819 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2059 A3 0103 Description Finisher Separator Input motor M268 stall Primary root causes M268 Finisher Separator Input Motor encoder EN268 Drive roller bearings and idlers Wire harness between the Finisher Main PCA A200 and M268 A200 Transport drive belts Recommended actions 1 199 ae i IX Links Open the Finisher Separator diagnostic page and then run M268 to verify that the motor turns and that the EN268 count changes Manually turn M268 and verify that the drive system does not bind Check the belt tension Check the wire harness between M268 and A200 Test the voltage at M268 1 0 Vdc at pins 2 to 1 on the motor connector Test the voltage at EN268 5 0 Vdc at pins 3 to 1 2 to 1 and 4 to 1 on the encoder connector Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Separator Component locator Finisher component locator on page 1668
154. 5 2 0106 2 01 1 2130 2131 2132 2133 2134 2135 2136 2137 2138 2139 2140 2141 2142 2143 2144 2145 2146 2147 2148 2149 2150 2151 2152 2153 2155 2156 2158 2159 2160 2161 2162 2163 2164 2165 2166 2167 2168 2169 2170 2171 2172 2173 2174 2175 2176 2177 2178 2179 2180 2181 B2 01A2 B2 0201 B2 0301 B2 03C1 B2 1301 B2 1302 B2 1303 B2 1304 B2 1305 B2 1306 B2 1307 B2 1308 B2 1309 0 0101 0 0102 0 0103 0 0104 0 0105 0 0106 0 0107 0 0108 C0 01A1 C0 01A2 C0 01A3 C0 01A4 C0 01A5 C0 01A6 C0 01A7 C0 01A8 C0 01AA C0 01AB C0 01AC C0 01AD C0 01AE 0 C0 0DC2 C1 0101 C1 0102 C1 01A1 C1 0203 C1 0204 C1 02A1 C1 02A2 C1 02A3 C1 02A4 C1 0501 C1 0503 C1 05A2 C1 1301 C1 1302 2182 2183 2184 2185 2186 2187 2188 2189 2190 2191 2192 2193 2194 2195 2196 2197 2198 2199 2200 2201 2202 2203 2204 2205 2206 2207 2208 2209 2210 2211 2212 2213 2214 2215 2216 2217 2218 2219 2220 2221 2222 2223 2224 2225 2226 2228 2229 2231 2232 2233 ENWW C1 1303 C1 131A C1 132A 2 0201 2 0901 2 09 1 2 0 01 C3 22A0 C3 22A1 C3 22A2 C3 22A3 C3 22A4 C3 22A5 C3 22A6 C3 22A7 C3 22A8 C4 0101 C4 0102 C4 0201 C4 0202 C4 0203 C4 02A1 C4 0501 C6 0B01 C7 0701 C7 0B06 C7 0B07 C7 0B08 C7 0B10 C7 0B11 C7 0B12 C7 0B13 C7 0B20 C7 0B21 C7 0B22 C7 0B23 C7 0B30 C7 0B31 C7 0B32 C7 0B33 C7 0B40 C7 0B41 C7 0B42 C7 0
155. 5 and the Ink Assist PCA Primary root causes e Wire harness between and 5 5 e Main Engine Backplane PCA 4 Recommended actions 1 Ifyou have not done so already reboot the MFP in Protected Service mode PSM 2 check the firmware heartbeat LED Yellow to A5 3 Open the Communication diagnostic page and then run the communication test 4 Reseat A5 5 Check the wire harness between A3 and A5 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Main Engine PCA A5 diagram on page 2507 e Parts diagram Electronics parts diagrams on page 1760 e Replace A3 Ink Assist PCA A3 on page 540 ENWW Event Log error and warning codes 2391 D4 0705 Description Motion PCA A2 power not good Primary root causes Wire harness between A2 and the Main Engine Backplane PCA A4 Wire harness between 4 J16 and A2 J11 Wire harness between the Power Distribution PCA A1 and A2 A2 A1 Power supply PS1 Recommended actions 1 2 3 4 5 6 7 Links If you have not done so already reboot the MFP in Protected Service mode PSM Check and reseat the wire harness between A4 J16 and A2 J11 Check the power good and 32 Vdc LED on A2 Check the 3 3 5 and 32 Vdc test points on A2 Check the 32 Vdc test point on A1 Check the 24 32 and 52 Vdc LEDs
156. 5 0 Vdc at pins 5B to 9B on W270J271 W271P1 6 Replace A200 Additional root causes e M272 e Accumulator Open sensor SN255 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Stapler e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 1 wiring diagram on page 2474 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 e SN255 A3 0226 on page 2102 e M272 A3 01C1 on page 2082 ENWW Event Log error and warning codes 2159 A3 1324 Description e Stapler 2 paper jam Primary root causes e Media curl e Stapler 2 Home sensor SN284 e Wire harness between SN284 and the Finisher Main PCA A200 200 Recommended actions 1 Verify that the media curl is out of specifications 2 Remove any paper from the Stapler 2 area 3 Open the Finisher Stapler diagnostic page and then test SN284 4 Check the wire harness between SN284 and A200 5 Test the voltage at SN284 3 3 Vdc at pins 4B to 9B and 5 Vdc at pins 5B to 9B on W270J280 W280P1 6 Replace A200 Additional root causes e Stapler 2 motor M281 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Stapler e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 1 wiring diagram page 2474 e Parts diagram Finisher parts diagrams on page 1668 e Replace A2
157. 5V 22UF 25V i 22UF 25 22UF 25V A ve E s c LIN 3E SATA C TXN1 foo 2 1 e ox Sef BSATA c Rut Get SATA C RXP1 MLXC78003102 7P OPEN vias T E me asasaran an eaaa i oP 55 a 116765 C773 MLX SDA 41781 5P OPEN CSDA TIS SP 5 Thies al ems aleresa 2 22 _ 2 o1UF 16v 0 0 due Hard drive 1 15899 1 777 1 767 ur sev 16v 220F 25V 22UF_25V de b oa de aw daw dam J dow dow ici T 7 T z 1 oour 25v puse 16 PEE a E 2 epe iii He zm roa 3E eem dede ae A Gin per sov 3 Beet de Power into A26 Figure B 27 Formatter wiring diagram 2482 Appendix Wiring diagrams ENWW Tray 5 Tray 5 wiring diagram SN110 403P110 COLLECTOR BLUE M SN110 GND BLACK M 2 ANODE ORANGE 93 SN109 103 109 COLLECTOR BLUE SN109 GND ANODE ORANGE
158. 6 Pen 6 Pen Pocket 6 PCA A21 Recommended actions 15 2 3 Links Verify that the trailing cables are securely connected to the correct location on A6 Replace Pen 6 Replace A21 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace Pen 6 Pens on page 471 Replace A21 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2342 Appendix Event Log codes ENWW D1 0A6B Description e 6 Cyan Magenta thermal failure Primary root causes e Pen6 e Pocket 6 PCA A21 Recommended actions 1 Replace Pen 6 2 Replace A21 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 6 Pens on page 471 e Replace A21 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2343 D2 01A0 Description e Carriage 1 accuracy monitor alert Primary root causes e Carriage 1 rod Recommended actions 1 Use a lint free cloth to clean the Carriage 1 rod 2 Lubricate the Carriage 1 rod 3 Open the Engine Calibrations 2 page and then run the Carriage Stopping Accuracy calibration Links e Calibration page Click Settings Procedures click Calibrations and
159. 6 43 6 43 Image Processing PCA A6 Figure B 1 MFP wiring overview diagram 1 2462 Appendix Wiring diagrams ENWW MFP wiring overview diagram 2 Motion Control PCA 2 Connector 1 Label 2 J1 32 012 18 110 nt 4 Motion PCA A2 Front Door Lock solenoid SOL4 Device T Cable L 5 Device Tray 1 Pick solenoid SOL1 Vertical motor 6 Horizontal motor M7 Left side Upper Panel switch SW8 Front Door Open switch 51 3 Left side Lower Panel sensor SN1 Left side Upper Panel LED LEDS IDO Media Eject Motor encoder EN17 IDO Duplex Motor encoder IDO Ouput Motor encoder EN4 IDO Duplex Staging sensor SN11 Left side Middle Panel sensor SN13 IDO Input 1 Motor encoder EN9 100 Input 2 Motor encoder ENS IDO Duplex Media sensor SN16 IDO Input Staging 1 sensor SN7 IDO Input Staging 2 sensor 5 10 IDO Decurler Motor encoder EN16 IDO Curler Motor encoder E IDO Curler LED LED2 Left side Middle Panel LED LED3 IDO Output 2 sensor SN12 IDO Output Media sensor SI IDO Output 1 sensor SN15 IDO Input Media sensor SN8 Output Bin Full sensor SN17 Output Bin LED LED14 Trays 2 3 and 4 Controller PCA A23 Horizontal Latch LED LED1 Web Low sensor SN21
160. 6 Image Processing PCA assembly on page 513 2400 Appendix A Event Log codes ENWW D4 0716 Description e Communication bus problem between the Pen Pocket 4 PCA A19 or the Carriage 2 Encoder PCA A24 to the Carriage 2 PPS assembly Primary root causes e Wire harness between A19 or 24 and the Carriage 2 PPS assembly 19 24 e Carriage 2 PPS assembly Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM Open the Communication diagnostic page and then run the Pen to Pocket communication test Check the wire harness between A19 A24 and the Carriage 2 PPS assembly 2 3 4 Replace or swap A19 5 Replace or swap A24 6 Replace or swap the Carriage 2 PPS PCA A34 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A19 Carriage PCAs on page 505 e Replace A24 Carriage encoder PCAs A16 and A19 on page 506 e Replace A34 Carriage PPS PCAs A25 and A34 on page 508 ENWW Event Log error and warning codes 2401 D4 0717 Description e AC power loss detected Primary root causes e Power cord e AC voltage low or missing at the wall outlet Recommended actions 1 Verify that the power cord is plugged in 2 Replace the power cord 3
161. 602 2352 Appendix A Event Log codes ENWW D2 0701 Description e Carriage PSU PCA A7 reported power bad Primary root causes e Fuses on e Wire harness between A7 and the Image Processing PCA e Wire harness between A7 and the Power Distribution PCA A1 e Power supply PS1 Recommended actions 1 Check the power LEDs on 7 Check or replace the fuses on AT Replace 7 2 3 4 Check or reseat the wire harness between A7 5 Check or reseat the wire harness between A7 and 1 6 Check the input power supply LEDs on the carriage power supply unit CPSU Links e Component locator Electronics component locator on page 1760 e Wiring diagram Carriage PSU PCA A7 diagram on page 2468 e Parts diagram Electronics parts diagrams on page 1760 e Replace A7 Carriage PSU PCA A7 on page 510 ENWW Event Log error and warning codes 2353 D2 0703 Description e Synchronization error between the Main Engine PCA 5 and the Image Processing PCA Primary root causes e Gigablaze data cable between and A5 e Wire harness between A6 and Main Engine Backplane PCA A4 4 5 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Check or reseat the Gigablaze data cable between A6 and A5 3 Check or reseat the wire harness between A6 and A4 4 Open the Communication diagnostic page and then run the A6 communic
162. 615 accumulator 754 accumulator assembly 756 accumulator bearing bracket home sensor SN248 798 ENWW accumulator bearing bracket motor M242 822 accumulator bearing bracket sensors SN240 241 242 795 accumulator closed switch SW256 851 accumulator covers 755 accumulator distribution PCA A240 778 accumulator entry motor M240 820 accumulator entry sensor SN246 and accumulator paper tensioner SN247 797 accumulator exit motor M241 821 accumulator guide bar motor M243 824 accumulator guide bar sensors SN243 244 245 796 accumulator offset 1 motor M244 825 accumulator offset 2 motor M245 826 accumulator open motor M256 831 accumulator retainer finger motor M246 827 ADF 182 ADF assembly 182 ADF contact glass 229 ADF covers and trays 183 ADF feed cover 186 ADF front cover 184 ADF input tray 187 ADF motors 213 ADF originals cover 193 ADF output bin 189 ADF paper width guides 188 ADF PCAs 200 ADF rear cover 185 ADF sensors 203 ADF solenoids 218 ADF switches 202 ADF top cover 185 aerosol 547 aerosol door 549 aerosol duct assembly 553 aerosol duct wipes 559 aerosol fan AERO 551 aerosol fan AERO cover 553 aerosol filter 547 aerosol filter box 547 aerosol manifold and hose 469 AFE PCA A502 245 air pump assembly 539 APS assembly 536 bearing bracket assembly 761 cap assembly 583 carriage 468 carriage 1 magnet 495 carriage 1 motor M1 and carriage
163. 68 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2141 A3 07A1 Description Finisher Main PCA A200 32 Vdc is out of specification Primary root causes A200 Recommended actions 1 2 Links Verify that the power and firmware heartbeat LEDs on A200 are lit Verify that the voltage on each of the A200 test points is within specification Replace A200 Event Log Click View Log and Troubleshoot Component locator Finisher component locator on page 1668 Wiring diagram Finisher Main PCA A200 diagram on page 2481 Parts diagram Finisher parts diagrams on page 1668 Replace A200 Finisher Main PCA A200 on page 859 2142 Appendix A Event Log codes ENWW A3 07A2 Description e Finisher Main PCA A200 3 3 Vdc is out of specification Primary root causes 200 Recommended actions 1 Verify that the power LEDs on A200 are lit 2 Verify that the voltage on each of the A200 test points is within specification 3 Replace A200 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2143 A3 07A3 Description e Finisher Main PCA A200 42 Vdc is out of specification Pri
164. 6J3 28 2 18 2 Pen Pocket 3 PCA A18 W75P4 A6J4 W75P7 A24J7 Carriage 2 Encoder A24 W2P5 A6J5 W2P18 A4J18 Main Engine Backplane PCA A4 W27P6 A6J6 27 2 1722 Pen Pocket 2 PCA A17 W29P7 A6J7 W29P2 A19J2 Pen Pocket 4 PCA A19 W26P8 A6J8 W26P2 A16J2 Pen Pocket 1 PCA A16 W30P9 A6J9 W30P2 A20J2 Pen Pocket 5 PCA A20 7 10 6 10 7 10 1 10 Power Distribution PCA 1 W74P11 A6J11 W74P7 A9J7 Carriage 1 Encoder PCA 9 W31P12 A6J12 W31P2 A21J2 Pen Pocket 6 PCA 21 Ww76P43 A6J43 W76P19 A5J19 Main Engine PCA A5 Ink Assist PCA Central Fan A3 W25P4 A3J4 W25P36 SN36 Dryer Temperature sensor SN36 W25P36 SN37 Dryer Temperature 2 sensor SN37 W24PS A3J5 W24J8 W40PS W40P8 W24J8 40 1 1 Aerosol fan AERO W40P1 VAC1 Vacuum 1 motor VAC1 W40P2 VAC2 Vacuum 2 motor VAC2 40 3 Vacuum 3 motor VAC3 W40P4 VAC4 Vacuum 4 motor VACA IW40P5 VAC5 Vacuum 5 motor 5 24 5 5 Dryer fan FANS IW3P3 A3J3 W3P17 A4J17 Main Engine Backplane PCA Ad ink Supply Station Ink Supply E M A8 Ink Supply Y Ink Supply F Ink Supply E l Ink Supply E l W12P15 A8J15 W12P3 A4J3 Main Engine Backplane PCA 4 ISS Pressure Relief Valve ISS Pump Assy 1 ISS Pump Assy 2 Main Engine PCA WS5P4 A5J4__ W5 SER1 Serial Debug Out A5 W76P19 A5J19 7
165. 7 0B41 Yellow ink supply has failed on page 1340 Diagnostic page Click Subsystems and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 A8 D4 0707 on page 2394 Event Log error and warning codes 2275 C7 0B42 Description e Yellow ink supply is missing Primary root causes e Ink supply Recommended actions 1 Reinstall the ink supply 2 Replace the ink supply 3 Clean the ink supply connections 4 Check the ink supply connections for bent pins Links e Fault tree C7 0B42 Yellow ink supply is missing on page 1341 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2276 Appendix A Event Log codes ENWW C7 0B43 Description e Yellow ink supply is non HP Primary root causes e supply e Administrator settings Recommended actions Ifthe ink supply is a non HP brand verify that the administrator settings allow non HP ink Links e Fault tree C7 0B43 Yellow ink supply is non HP on page 1342 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page
166. 702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1989 80 018C Description e Invalid channel mapping response Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 1990 Appendix A Event Log codes ENWW 80 0301 Description buffers Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and t
167. 8 e Replace SN244 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 e M246 A3 0126 on page 2066 2118 Appendix A Event Log codes ENWW A3 02A3 Description e Accumulator Job Height sensor SN240 late Primary root causes e 5 240 e Accumulator springs Bearing bracket assembly and drive gear e Wire harness between SN240 and the Finisher Main PCA A200 e A200 Recommended actions 1 Open the Finisher Accumulator diagnostic page and then test SN240 2 Check the SN240 actuator springs and drive gear 3 Check the wire harness between 53240 and A200 4 Check the voltage at SN240 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to 3 on the sensor connector 5 Replace A200 Additional root causes e Accumulator Bearing Bracket motor M242 e Accumulator Bearing Bracket Home sensor SN248 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN240 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 e M242 A3 0125 on page 2065 e SN248 A3 02A5 on page 2121 ENWW Event Log error and warning codes 2119 A3 02A4 Description Accumulator Wheel sensor SN241 late Primary root causes Accumulator wheel SN241 Accumul
168. 8 3 Replace the Carriage 1 e chain wire harness 4 Replace 7 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 3 Pens on page 471 e Replace A18 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 1 e chain E chain on page 480 e Replace 7 Carriage PSU PCA 7 on page 510 ENWW Event Log error and warning codes 2315 D1 073D Description e Pocket 3 PCA A18 failure Primary root causes e 18 e Carriage 1 e chain wire harness Recommended actions 1 Replace 18 2 Replace the Carriage 1 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A18 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e X Replace the Carriage 1 e chain E chain on page 480 2316 Appendix A Event Log codes ENWW D1 074A Description e Communication test between the Image Processing PCA and Pen Pocket 4 PCA A19 failed Primary root causes e 19 6 e Carriage 2 e chain wire harness Recommended actions 1 Replace 19 2 Replace A6 3 Replace the Carriage 2 e chain wire harness Links e Component locator Carriage component locat
169. 8 Trays 2 3 and 4 Transport motor M18 on page 282 e X Replace A23 Trays 2 3 and 4 Controller A23 on page 290 e Replace A1 Power Distribution PCA A1 on page 630 2036 Appendix A Event Log codes ENWW A1 02C1 Description Root causes Tray 2 3 and 4 Ambient Temperature sensor 5 41 problem SN41 Trays 2 3 and 4 Controller PCA A23 Wire harness between SN41 and A23 Wire harness between A23 and the Power Distribution PCA A1 A1 Recommended actions 1 2 3 4 5 6 Links ENWW Open the Trays 2 3 4 diagnostic page and check the SN41 reading Check the resistance at SN41 Check the wire harness between A23 and A1 Verify that the input voltage LEDs on A23 are lit Test the input voltage to A23 5 Vdc at J1 pins 3 to 2 GND Test the voltage to A23 on A1 32 Vdc at J8 pins 8 to 5 Fault tree A1 02C1 Tray 2 3 and 4 Ambient Temperature sensor SN41 on page 1079 Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 Component locator Trays 2 3 and 4 component locator on page 1778 Wiring diagram Trays 2 3 and 4 assembly wiring diagram on page 2496 Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 Replace SN41 Trays 2 3 and 4 sensors on page 292 Replace A23 Trays 2 3 and 4 Controller PCA A23 on page 290 Replace A1 Power Distribution PCA A1 on page 630 Event Log error and warning codes 2037 A1 02C3 Des
170. 81 Parts diagram Finisher parts diagrams on page 1668 Replace A200 Finisher Main PCA A200 on page 859 M210 A3 0101 on page 2058 M253 A3 1360 on page 2162 Event Log error and warning codes 2139 A3 0709 Description e Finisher Main PCA A200 motor driver 7 over temperature Primary root causes e A200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 0140 A3 0142 or A3 0143 Follow the troubleshooting procedures for the code 2 Replace A200 Additional root causes e Finisher Separator Drive motor M260 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 e M260 A3 0140 on page 2067 2140 Appendix A Event Log codes ENWW A3 0710 Description e Finisher Main PCA A200 motor driver 8 over temperature Primary root causes e 200 Recommended actions 1 Open the Event Log and look for an A3 0227 error code Follow the troubleshooting procedures for the code 2 Replace A200 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 16
171. 9 909 o r5 2 Z ege HE Vv Pele e Ne c g e eme TP6 T e sd hed Zee TP7 2 e TY gt e 1 1 TP8 000000000000 0000000000 13 J37 11 J67 POWER SUPPLY ANALOG POWER SUPPLY DIGITAL 1P9 8000001 sssssssssssss e 2B 156 26 J 4 2 2 19 e PSU CONTROL IN psu CONTROL OUT 9 Figure B 61 Power Distribution PCA 1 diagram ENWW PCA diagrams 2511 2512 Appendix Wiring diagrams ENWW Timing charts e Scanner and ADF timing charts ENWW 2513 Scanner and ADF timing charts Scanner timing e ADF single timing e ADF duplex timing Scanner timing Original A3 Scanner 100 Start Scanner motor M501 Home Position sensor SN503 Start Scan signal ADF single timing ADF 1 Single sided original After original is ejected 15ms 150 M402 is turned Daha OFF reset lower lift solenoid 1 501401 Reset 150ms i 200 i Feed clutch CL401 1 10ms i Feed Motor pest 1 M401 1 Rev 4 gt 4 10 i Feed sensor SN404 605 P Reverse sensor SN405 Conveying Motor M402 J aa Timing sensor SN406 l gt i 288 91 14 288 P d 1 IH Feed Motor M401 pulses Conveying Motor M402 pulses 25
172. 9 W34J9 5 Test the voltage to SN34 on A2 5 Vdc at J8 pins 4A and 6A Additional root cause 2 Links e Diagnostic page Click Subsystems and then click Dryer e Component locator Dryer component locator on page 1662 e Wiring diagram Drum sensors wiring diagram on page 2472 e Parts diagram Dryer parts diagrams on page 1662 e 2 04 0705 on page 2392 2234 Appendix A Event Log codes ENWW C1 131A Description e Clear paper jam at Carriage 1 Pen Protection sensor SN56 Primary root causes e SN560r a carriage stall Recommended actions 1 Check the input trays for damaged paper 2 Verify that the paper meets product specifications 3 Check the sensor plastic actuator for damage and contamination 4 Open the Carriage Mechanism diagnostic page and then push the sensor actuator in the direction of drum rotation and verify that the sensor state changes Additional root cause e Pocket 1 PCA A16 Links e Diagnostic page Click Subsystems and then click Carriage Mechanism e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e 16 D2 0701 on page 2353 ENWW Event Log error and warning codes 2235 C1 132A Description e Clear paper jam at Carriage 2 Pen Protection sensor SN57 Primary root causes e 5 57 ora carriage stall Recommended actio
173. A D1 071B e D1 071C e D1 071D e D1 072A e D1 072B e D1 072C e D1 072D 1894 Appendix A Event Log codes ENWW D1 073A D1 073B e D1 073C e D1 073D e D1 074A e D1 074B e D1 074C e D1 074D e D1 075A e D1 075B e D1 075C e D1 075D e D1 076A e D1 076B e D1 076C e D1 076D e 01 0900 e D1 0A07 e D1 0A08 e D1 0A1A D1 0A1B e D1 0A2A e D1 0A2B e D1 0A3A e D1 0A3B e D1 0A4A e D1 0A4B e D1 0A5A e D1 0A5B e D1 0A6A e D1 0A6B ENWW Event Log error and warning codes 1895 D2 01A0 e D2 01A1 e D2 01A2 e D2 01A3 D2 01A4 D2 01A5 e D2 01A6 e D2 01A7 D2 02A1 2 0701 e 2 0703 e 2 0704 D2 0705 2 0707 e 2 0708 e 2 0709 2 0710 2 0711 e 2 0712 e 220713 e 2 0714 D2 0715 2 0716 e 2 0723 e D2 0724 2 0901 D2 09A1 e D2 09A2 D2 0AA1 e D2 0AA2 e D2 0AA3 1896 Appendix A Event Log codes ENWW D2 0AA4 D2 0AA5 e D2 0AA6 D2 2001 D2 2002 22003 e 2 2004 e 2 2005 03 1101 03 1102 e 3 2301 3 3700 e 03 4400 04 0701 e 4 0702 e 4 0703 D4 0704 04 0705 e 4 0706 e 4 0707 04 0708 04 0711 e 4 0712 e 4 0713 4 0714 04 0715 4 0716 e 4 0717 D4 07C1 D4 07C2 e D4 09A1 ENWW Event Log error and warning codes 1897 e D4 09A2 D5 1000 e 5 1001 e 05 1002 D5 1003 D5 1004 e D5 1005 e D5 1006 e D5 1007 e 05 1008 e 5 1009 e 05 1010 e
174. A A7 Recommended actions A Replace 7 Links e Diagnostic page Click Subsystems and then click Carriage Mechanism e Component locator Electronics component locator on page 1760 e Wiring diagram Carriage PSU PCA A7 diagram on page 2468 e Parts diagram Electronics parts diagrams on page 1760 e Replace A7 Carriage PSU PCA A7 on page 510 2302 Appendix Event Log codes ENWW D1 0701 Description Carriage Power Supply Unit CPSU parity bit failed Primary root causes Carriage PSU PCA A7 All of the pen pocket PCAs 16 A17 18 A19 20 21 Carriage 1 e chain and the Carriage 2 e chain Recommended actions Links ENWW 1 2 Replace 7 Replace all of the pen pocket PCAs A16 A17 A18 A19 A20 and A21 Replace the Carriage 1 e chain and the Carriage 2 e chain Diagnostic page Click Subsystems and then click Carriage Mechanism Component locator Electronics component locator on page 1760 Wiring diagram Carriage PSU PCA A7 diagram on page 2468 Parts diagram Electronics parts diagrams on page 1760 Replace A7 Carriage PSU PCA A7 on page 510 Replace the pen pocket PCAs Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace the e chains E chain on page 480 Event Log error and warning codes 2303 D1 0702 Description Carriage Power Supply Unit CPSU is in reset Primary root causes Wire harness between t
175. A diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace the pen pocket PCAs Carriage pen pocket PCAs A17 A18 A20 and 21 on page 505 Replace A7 Carriage PSU PCA 7 on page 510 Replace A6 Image Processing PCA assembly on page 513 Replace the e chain E chain on page 480 Event Log error and warning codes 2367 D2 0724 Description Carriage 1 encoder EN18 or Carriage 2 encoder EN19 failed in addition to one or more Pen Pocket PCA failures Primary root causes Fuses on the Image Processing PCA A6 A6 Carriage 1 e chain and the Carriage 2 e chain Power supply PS1 Recommended actions 1 2 3 4 Links Check the power LEDs on A6 Check or replace the fuses on A6 If the fuses are blown replace A6 and both e chains Replace A6 Replace the Carriage 1 e chain and the Carriage 2 e chain Component locator Carriage component locator on page 1602 Wiring diagram Image Processing PCA A6 diagram on page 2504 Parts diagram Carriage parts diagrams on page 1602 Replace A6 Image Processing PCA assembly on page 513 Replace the e chain E chain on page 480 2368 Appendix Event Log codes ENWW D2 0901 Description e Image Processing PCA Cooling fan FAN9 failed Primary root causes e e Image Processing PCA Recommended actions 1 Replace 9 2 Replace 6 Links e Component locator Electronics component locat
176. A2 0101 Description Tray 5 Pick motor M101 stall Primary root causes M101 Tray 5 Pick Motor encoder EN101 Wire harness between the Tray 5 Distribution PCA A101 M101 and EN101 Wire harness between the Motion PCA A2 and A101 Recommended actions 1 o o gt p If you have not done so already reboot the MFP in Protected Service mode PSM Open the Tray 5 diagnostic page and then manually turn M101 and verify that the EN101 count changes Test the voltage at M101 5 Vdc at pins 1 to 2 W104P101 M101 Test the voltage at EN101 5 Vdc at pins 1 to 4 2 to 4 and to 4 on W102P105 EN101 Test the voltage to M101 on the A101 12 9 Vdc at J4 pins 1 to 2 Test the voltage to EN101 on the A101 0 11 Vdc unblocked 2 18 Vdc blocked at pins 10A to 7A 4 92 Vdc unblocked and blocked at pins 9A to 7A and 0 11 Vdc unblocked 2 12 Vdc blocked at pins 8A to 7A on W102P102 A101J2 Test the voltage to M101 on A2 4 89 at J13 pins 7 and 8 Test the voltage to EN101 on the A2 5 Vdc at J13 pins 15 and 13 14 37 and 38 GND and pins 27 and 13 14 37 and 38 GND Additional root causes Links ENWW A2 Fault tree A2 0101 Tray 5 Pick motor M101 stall on page 1126 Diagnostic page Click Subsystems click Input Trays and then click Tray 5 Component locator Tray 5 component locator on page 1708 Wiring diagram Tray 5 wiring diagram on page 2483 Parts diagram Tray 5 parts diagram
177. A26 Formatter Main PCA A26 on page 621 1940 Appendix A Event Log codes ENWW 32 1 03 Description e B R machine restore started Primary root causes e Recommended actions A ENWW Event Log error and warning codes 1941 32 1004 Description e NVM BIR customer backup started backup restore operation was started Primary root causes o N A Recommended actions A NA 1942 Appendix A Event Log codes ENWW 32 1C05 Description e NVM B R restore backup started backup restore operation was started Primary root causes e Recommended actions A ENWW Event Log error and warning codes 1943 32 1C06 Description e NVM B R bad parameters error invalid parameters passed to BackupMachineData or RestoreMachineData Primary root causes e Invalid entry Recommended actions A Verify the settings and then re enter them 1944 Appendix A Event Log codes ENWW 32 1 07 Description e file permissions error unable to access destination Primary root causes e The customer specified drive is either not writable or not readable by the MFP Recommended actions A Check the destination location and the permissions of the specified destination path Permissions could be either on the directories or the files ENWW Event Log error and warning codes 1945 32 1C08 Description e NVM B R file error Disk full or other file access errors Prim
178. B43 C7 0B50 C7 0B51 C7 0B52 C7 0B53 C7 0BAO C7 0BA1 ENWW 2234 2235 2236 2237 2238 2239 2240 2241 2242 2243 2244 2245 2246 2247 2248 2249 2250 2251 2252 2253 2254 2255 2256 2257 2258 2259 2260 2261 2262 2263 2264 2265 2266 2267 2268 2269 2270 2271 2272 2273 2274 2275 2276 2277 2278 2279 2280 2281 2282 2283 C7 0BA2 C7 0BA3 C7 0BA4 C7 0BA5 C7 0BA6 C7 0BA7 C7 0BA8 C7 0BA9 D0 0801 D0 0802 D0 08A1 D0 08A2 D0 08A3 D1 0101 D1 0102 D1 0201 D1 02A1 D1 02A2 D1 0700 D1 0701 D1 0702 D1 071A D1 071B D1 071C D1 071D D1 072A D1 072B D1 072C D1 072D D1 073A D1 073B D1 073C D1 073D D1 074A D1 074B D1 074C D1 074D D1 075A D1 075B D1 075C D1 075D D1 076A D1 076B D1 076C D1 076D D1 0900 D1 0A07 D1 0A08 D1 0A1A D1 0A1B 2284 2285 2286 2287 2288 2289 2290 2291 2292 2293 2294 2295 2296 2297 2298 2299 2300 2301 2302 2303 2304 2305 2306 2307 2308 2309 2310 2311 2312 2313 2314 2315 2316 2317 2318 2319 2320 2321 2322 2323 2324 2325 2326 2327 2328 2329 2330 2331 2332 2333 D1 0A2A D1 0A2B D1 0A3A D1 0A3B D1 0A4A D1 0A4B D1 0A5A D1 0A5B D1 0A6A D1 0A6B D2 01A0 D2 01A1 D2 01A2 D2 01A3 D2 01A4 D2 01A5 D2 01A6 D2 01A7 D2 02A1 D2 0701 D2 0703 D2 0704 D2 0705 D2 0707 D2 0708 D2 0709 D2 0710 D2 0711 D2 0712 D2 0713 D2 0714 D2 0715 D2 0716 D2 0723 D2 0724 D2 0901 D2 09A1 D2 09A2 D2 0AA1 D2 0AA
179. Backplane PCA 4 e Wire harness between the A6 and the Power Distribution PCA A1 e 4 e e Power supply PS1 Recommended actions 1 Check the power LEDs on A6 2 Check or replace the fuses on AG If the fuses are blown replace A6 and both e chains 3 Replace A6 4 Reseator replace both e chains Links e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace Image Processing PCA assembly on page 513 e Replace the e chain E chain on page 480 ENWW Event Log error and warning codes 2363 D2 0714 Description e Carriage 1 Encoder PCA 9 failed Primary root causes e Carriage 1 e chain e Pocket 1 PCA A16 e AQ e Carriage 1 PPS PCA A25 e 25 wire harness e Image Processing PCA Recommended actions 1 Reseat or replace the Carriage 2 e chain Reseat or replace A16 Replace A9 2 3 4 Replace A25 5 Check or reseat A25 wire harness 6 Replace Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage encoder diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A9 Carriage encoder PCAs A16 and A19 on page 506 e Replace A25 Carriage PPS PCAs A25 and A3
180. C1 1302 Description e Clear paper jam at Drum 1 sensor SN33 Primary root causes e SN33 e Wire harness between SN33 and the Motion PCA A2 Recommended actions 1 Check the input trays for damaged paper 2 Verify that the paper meets product specifications 3 Open the Dryer diagnostic page and then open and close the dryer lever and verify that the sensor state changes 4 Test the voltage at SN33 5 Vdc at pins 2 to 1 and to 1 W85P1 W34J1 or 5 Vdc at pins 11A to 10A and 12A to 10A on W32P9 W34J9 5 Test the voltage to SN33 on A2 5 Vdc at J8 pins 7A and 9A Additional root cause 2 Links e Diagnostic page Click Subsystems and then click Dryer e Component locator Dryer component locator on page 1662 e Wiring diagram Drum sensors wiring diagram on page 2472 e Parts diagram Dryer parts diagrams on page 1662 e 2 04 0705 on page 2392 ENWW Event Log error and warning codes 2233 C1 1303 Description e Clear paper jam at Drum 2 sensor SN34 Primary root causes e SN34 e Wire harness between SN34 and the Motion PCA A2 Recommended actions 1 Check the input trays for damaged paper 2 Verify that the paper meets product specifications 3 Open the Dryer diagnostic page and then open and close the dryer lever and verify that the sensor state changes 4 Test the voltage at SN34 5 Vdc at pins 5 to 4 and 6 to 4 on W85P1 W344J1 or 5 Vdc at pins to 6A and 4A to 6A on W32P
181. Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN246 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 2122 Appendix Event Log codes ENWW A3 02A7 Description e Stapler 1 Pivot Position 1 sensor 5 271 failed Primary root causes e SN271 e Stapler 1 assembly e Wire harness between SN271 and the Finisher Main PCA A200 e A200 Recommended actions 1 Open the Finisher Stapler diagnostic page and then run the Stapler 1 motor M272 and verify that 5 271 activates Check the mechanical pivot link in the Stapler 1 assembly Check the wire harness between SN271 and A200 Check the voltage at SN271 3 3 Vdc at pins 7B to 9B W270J271 W271P1 oP 9 I Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Stapler e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 1 wiring diagram on page 2474 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN271 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2123 A3 02A8 Description e Stapler 1 Pivot Position 2 sensor SN272 failed Primary root causes e SN272 e Stapler 1 assembly e Wire harness between SN272 and the Finisher Ma
182. Component locator Tray 5 component locator on page 1708 e Wiring diagram Tray 5 wiring diagram on page 2483 e Parts diagram Tray 5 parts diagrams on page 1708 ENWW Event Log error and warning codes 2049 A2 04A3 Description e Tray 5 one way clutch failed Primary root causes e Upper separator roller shaft e Upper separator one way clutch assembly Recommended actions A Replace the upper separator roller shaft and upper separator one way clutch assembly Links e Diagnostic page Click Subsystems click Input Trays and then click Tray 5 e Component locator Tray 5 component locator on page 1708 e Wiring diagram Tray 5 wiring diagram on page 2483 e Parts diagram Tray 5 parts diagrams on page 1708 2050 Appendix A Event Log codes ENWW A2 04A4 Description Tray 5 separator failed Primary root causes 85T drive belt Lower separator spring 48 gear pick roller assembly Separator pivot shaft assembly Lower separator roller shaft 48T one way clutch 48T D drive pulley Media Release button Ball bearing idler assembly Media Release button push rod 85T tensioner mount Tensioner clamp Adjuster bracket Media Release button spring Welded carrier assembly Recommended actions A Links ENWW Inspect each part listed under the primary root causes heading Replace parts as needed Diagnostic page Click Subsystems click Input Trays and then click Tray 5 Component locator Tr
183. Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 2206 Appendix A Event Log codes ENWW C0 01A5 Description e Vacuum 5 motor VAC5 failed to start on the first or second attempt but started by the third attempt Primary root causes e 5 wire harness e VAC5 Recommended actions 1 Open the Vacuum diagnostic page and then run VAC5 multiple times looking for startup problems 2 Check the error and warning logs for all vacuum related entries 3 Check the VAC5 wire connector Links o Fault tree C0 01A5 Vacuum 5 motor VAC5 failed to start on the first or second attempt but started by the third attempt on page 1276 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 ENWW Event Log error and warning codes 2207 C0 01A6 Description e X Aerosol fan AERO failed to start on the first or second attempt but started by the third attempt Primary root causes e AERO wire harness e AERO Recommended actions 1 Open the Vacuum diagnostic page and then run AERO multiple times looking for startup problems 2 Check the error and warning logs for all aerosol related entries 3 Checkthe AERO
184. D LED5 436 IDO duplex media sensor SN16 431 IDO duplex motor M12 368 IDO duplexer door 354 IDO duplexer door open sensor SN13 429 IDO duplexer LED LED3 434 IDO front cover 353 IDO H bar damper 418 IDO H bar interlock 420 IDO handle 2 assembly 391 IDO input 1 motor M8 364 IDO input 2 motor M10 365 IDO input media sensor SN8 425 IDO interlock solenoid SOL3 419 IDOLEDs 433 IDO media eject 393 IDO media eject motor M13 369 IDO media thickness encoder EN14 424 IDO motors 364 IDO output 1 sensor SN15 430 ENWW IDO output 2 sensor SN12 427 IDO output door open sensor SN14 430 IDO output media sensor SN9 426 IDO output motor M11 367 IDO pinch roller assembly 360 IDO pinch roller guide assembly 360 IDO printer interface 421 IDO rear cover 353 IDO removable module IDO RM 350 IDO sensors 424 IDO staging sensors 425 IDS 522 IDS assembly 525 535 IDS door 165 IDS PCAs 539 IDS pressure sensor SN39 545 IDS relief valve 538 IDS sensors 544 image scan unit 235 ink assist PCA A3 540 ink supply 522 input guide assembly 388 input paper guide 362 input paper path SN212 213 214 215 792 input paper path assembly 734 introduction 136 ISS 8 541 ISU cover 234 job support assembly 731 job support position sensors SN253 254 800 keypad assembly and button assembly 264 LCD and touchscreen 266 left case parts 171 left case par
185. D4 0705 on page 2392 Event Log error and warning codes 2251 C4 0201 Description Spit web not detected Primary root causes Web wipe cartridge Recommended actions 1 2 3 4 If you have not done so already reboot the MFP in Protected Service mode PSM Check the Web wipe cartridge for correct installation Check the installation of the web material Open the Event Log and look for one of the following codes C4 0501 and D1 0201 Additional root causes Links Web Drive motor M5 Tetris sensor SN58 Fault tree C4 0201 Spit web not detected on page 1309 Diagnostic page Click Subsystems and then click Web Wipe Component locator Web wipe component locator on page 1800 Wiring diagram Web wipe wiring diagram on page 2502 Parts diagram Service station parts diagrams on page 1774 SN58 D1 02A1 on page 2300 M5 C4 0501 on page 2256 2252 Appendix Event Log codes ENWW C4 0202 Description Change Web wipe supply Primary root causes Web wipe cartridge Web Low sensor SN21 Wire harness between SN21 the Motion PCA 2 Recommended actions 1 2 3 4 If you have not done so already reboot the MFP in Protected Service mode PSM Check the Web wipe cartridge installation Open the Web Wipe diagnostic page and then test SN21 Test the voltage at SN21 0 18 Vdc blocked 2 91 Vdc unblocked at pins 5 to 6 and 1 21 Vdc blocked and unblocked at pins 7 to 6 o
186. D5 1011 e 05 1012 e D5 1013 e D5 1014 e D5 1015 e D5 1016 e 05 1017 e 05 1018 e 05 1019 e 05 1020 e D5 1021 e 05 1022 e D5 1023 e 05 1024 e D5 1025 e 05 1026 e D5 1029 e D5 1030 e D5 1031 1898 Appendix A Event Log codes ENWW e 05 1032 D5 1035 D5 1036 05 1037 D5 1038 e D5 1039 D5 1040 D5 3801 D5 3802 05 3803 e D5 3804 e D5 3805 e 05 3806 e 05 3807 e D5 3808 e D5 3809 e D5 380A e D5 380B e D5 380C e D5 380D e D5 380E e D5 380F e EX yyzz ENWW Event Log error and warning codes 1899 00 02E2 Description Close lower left door Primary root causes e Lower left Door sensor SN18 e Lower left door alignment e Wire harness between SOLA and the Motion PCA A2 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM Open the Covers diagnostic page and then test SN18 Check the alignment and the hinges of the lower left door 2 3 4 Checkthe wire harness between SN18 and A2 5 Clean 5 18 6 Test the voltage at SN18 3 26 Vdc blocked 0 15 Vdc unblocked at pins 18A to 17A and 1 18 Vdc both blocked and unblocked at pins 16A to 17A onW32P9 W34J9 7 Replace the lower left door assembly Additional root causes 2 Links e Diagnostic page Click Subsystems and then click Covers e Component locator Covers component locator on page 1620 e Wiring diagram Drum wiring diagram on page 2471 e Par
187. DS parts diagrams on page 1754 e Replace A8 ISS PCA A8 on page 541 2258 Appendix Event Log codes ENWW C7 0B06 Description e 105 system will not pressurize Primary root causes e Lower left door e inksupply e Relief valve e Air pressure system APS e 158 air pumps e 105 Pressure sensor SN39 e ISS A8 Recommended actions 1 Look for a Close lower left door message on the control panel If the message is displayed verify that the door is closed Follow the troubleshooting steps for a 00 02E2 message 2 Open the Ink Status diagnostic page and then verify that none of the ink supplies have a broken bag Open the Ink Delivery diagnostic page and then test the air pumps and the relief valve Check the wire harnesses to the air pumps and the relief valve Check the hoses to the air pumps Check the air hoses to the relief valve Test SN39 on Re Replace 8 Links Fault tree C7 0B06 IDS system will not pressurize on page 1319 Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 e Replace A8 ISS PCA A8 on page 541 e 00 02E2 Close lower left door on page 999 ENWW Event Log error and warning codes 2259 C7 0B07 Description e 105 system will not depressurize Primary root causes e Relief valve
188. Ds IDO curler LED LED2 433 IDO Door LED LED5 436 IDO duplexer LED LED3 434 output bin LED LED14 436 removing and replacing 433 IDO media eject removing and replacing 393 IDO media thickness encoder EN14 removing and replacing 424 IDO motors IDO curler motor M15 370 IDO decurler motor M17 372 IDO duplex motor M12 368 IDO input 1 motor M8 364 IDO input 2 motor M10 365 IDO media eject motor M13 369 IDO output motor M11 367 removing and replacing 364 IDO motors and encoders wiring diagram 2486 IDO paper H bar wiring diagram 2489 IDO paper paths wiring diagrams 2487 2488 IDO pinch roller assembly removing and replacing 360 IDO pinch roller guide assembly removing and replacing 360 IDO printer interface removing and replacing 421 IDO removable module IDO RM removing and replacing 350 Index 2567 IDO sensors IDO duplex media sensor SN16 431 IDO duplexer door open sensor SN13 429 IDO input media sensor SN8 425 IDO output 1 sensor SN15 430 IDO output 2 sensor SN12 427 IDO output door open sensor SN14 430 IDO output media sensor SN9 426 IDO staging sensors 425 Output bin full sensor SN17 432 removing and replacing 424 IDO system PCA diagram 2492 wiring diagram 2490 IDS air pump assembly 539 APS assembly 536 IDS assembly 525 IDS assembly removal 525 IDS assembly replacement air purge procedure 535 IDS PCAs 539 IDS pressure sensor SN39 545 IDS relief valve 538 IDS senso
189. ENWW A3 01A2 Description e Finisher motor driver 2 temperature is warm Primary root causes e Finisher Separator Drive motor M260 e Finisher Main PCA A200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 0140 A3 0142 A3 0143 or A3 0241 Follow the troubleshooting procedures for the code 2 Replace A200 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2075 A3 01A3 Description e _ Finisher motor driver temperature is warm Primary root causes e Stapler 1 motor M272 e Stapler 2 motor M281 e Finisher Lower Elevator motor M250 e Finisher Main PCA A200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 01E1 A3 01E2 A3 01C1 or A3 01C2 Follow the troubleshooting procedures for the code 2 Replace A200 Links Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 2076 Appendix A Event Log codes ENWW A3
190. ER 6 Web wipe bias spring assembly SVC KIT WEB BIAS SPRING 5956 67276 ENWW Web wipe 1801 1878 Chapter 10 Parts and diagrams ENWW Event Log codes e Event Log code format e EventLog error and warning codes ENWW 1879 Event Log code format Event Log codes have the following format XX YYZZ Otherwise the code indicates an error e indicates the subsystem in which the error or warning occurred e indicates the type of error or warning Table 1 Event Log code prefixes XX ZZ represents the number of the error or warning NOTE If this part of the code starts with an A or a QOCYYAZ or XX YYBZ then the code is a warning code Code Subsystem or function 00 Covers and interlocks 30 Scanner 31 ADF 99 RFU AO Tray 1 Al Trays 2 3 and 4 A2 Tray 5 A3 Finisher BO Vertical transport Bl Horizontal transport B2 IDO co Vacuum and drum vacuum CI Drum drive and drum encoder C2 Dryer Image quality C4 Service Station and Web wipe 5 Aerosol C6 Drum spittoon C7 IDS DO Power electronics D1 D2 Imaging electronics D3 Formatter electronics D4 Run control electronics D5 Coprocessor and Digital Send Ex System firmware 1880 Appendix A Event Log codes ENWW Table A 2 Event Log code event type abbreviations YY Code Type of event 0A Pen I
191. Electronics component locator on page 1760 e Wiring diagram Power Distribution A1 diagram on page 2511 e Parts diagram Electronics parts diagrams on page 1760 ENWW Event Log error and warning codes 2295 D0 08A3 Description e Power line voltage surge was detected This occurs when operating in the 120 Vac range and the voltage rises to 145 Vac 2 Vac or when operating in the 230 Vac range and the voltage rises to 288 Vac 2 Vac Primary root causes e Power line Recommended actions 1 Verify that the power line voltage is correct 2 Verify that the MFP is connected to a dedicated power line and that no other devices are connected to the power line Links e Diagnostic page Click Subsystems and then click Power Supply e Component locator Electronics component locator on page 1760 e Wiring diagram Power Distribution PCA A1 diagram on page 2511 e Parts diagram Electronics parts diagrams on page 1760 2296 Appendix A Event Log codes ENWW D1 0101 Description Carriage 1 motor 1 stall Primary root causes Wire harness between M1 and the Motion PCA A2 M1 A2 Carriage 1 Encoder PCA AQ Pen Pocket 1 PCA A16 Carriage 1 encoder strip Recommended actions Links ENWW 1 2 SE e Check the wire harness between 1 and 2 Repair or replace the wire harness between 1 and 2 Check electrical connections on A2 at J15 If you measure the vo
192. Event Log error and warning codes 1985 80 0180 Description heartbeat Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 1986 Appendix Event Log codes ENWW 80 0181 Description e Reclaim timeout Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on
193. Exit sensor SN51 N A Tray 2 Exit sensor SN47 A1 1302 on page 2041 Vertical Transport 1 sensor SN35 B0 1301 on page 2165 Staging area 2 orange Vertical Transport 2 sensor SN28 0 1302 on page 2166 Vertical Transport 3 sensor SN25 Vertical transport 4 sensor SN26 Transparency sensor 1 SN1 Horizontal Transport 2 sensor SN3 B0 1303 on page 2167 1304 on page 2168 B1 1301 on page 2171 B1 1302 on page 2172 if paper is picked from Trays 2 3 or 4 A0 1301 on page 2029 if paper is picked from Tray 1 Tray 5 SN101 A2 1301 on page 2056 SN103 A2 1302 on page 2057 Tray 1 SN27 N A Staging area 3 blue Paper path sensors 2549 Sensor Event log code Horizontal Transport 3 sensor SN2 Horizontal Transport 4 sensor 5 5 B1 1303 on page 2173 B1 1304 on page 2174 Staging area 4 green IDO Input Staging 2 sensor SN10 B2 1301 on page 2186 IDO Media Thickness encoder EN14 B2 1302 on page 2187 Drum area IDO Input Staging 1 sensor SN7 B2 1303 on page 2188 IDO Input Media sensor SN8 B2 1304 on page 2189 Top of form sensor SN22 1 1301 on page 2232 5 56 C1 131A on page 2235 SN57 Drum 1 sensor SN33 Drum 2 sensor SN34 Staging area 5 purple C1 132A on page 2236 C1 1302 on page 2233 C1 130
194. FE PCA A502 removing and replacing 245 air pressure system assembly See APS assembly air pump assembly removing and replacing 539 alerts by e mail 27 alignment carriage to carriage 124 All Colors test page 2524 APA Automatic Pen Alignment calibration 126 APS assembly removing and replacing 536 Attention light 7 automatic document feeder voltage specifications 2542 Automatic Pen Alignment APA calibration 126 Automatic Pen Alignment APA test page 2524 automatic scanner image adjustments 54 AutoSend feature 28 549 553 559 553 547 547 469 Index 2555 B 0 0101 0 1301 0 1302 0 1303 0 1304 1 0101 1 0201 1 1301 1 1302 1 1303 1 1304 2 0101 2 0102 2 0103 2 0104 2 0105 2 0106 2 01 1 2 01 2 2 0201 2 0301 2 03 1 2 1301 2 1302 2 1303 2 1304 2 1305 2 1306 2 1307 2 1308 2 1309 2164 2165 2166 2167 2168 2169 2170 2171 2172 2173 2174 2175 2176 2177 2178 2179 2180 2181 2182 2183 2184 2185 2186 2187 2188 2189 2190 2191 2192 2193 2194 back view 3 backup of non volatile memory 94 beams drop detector belts and pulleys curler output transmission 82 belts carriage drive 84 NVM bins output capacities 17 optional finishers 4 single locate 3 Bonding Agent pens 2535 Bonding Agent cleaning up 77 Boot Manager brightness adjustment dial touchscreen 7 brochures paper
195. FP in Protected Service mode PSM 2 Open the Drum diagnostic page and then check that the gloss measurement works 3 Check the drum surface for shiny spots where the sensor shines during bootup Clean the drum surface and then reboot the MFP Links e Diagnostic page Click Subsystems and then click Drum e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 2222 Appendix Event Log codes ENWW C1 02A1 Description e The LED voltage needed to operate the Drop Detect sensors is higher than normal Primary root causes e Drop detect assembly Recommended actions 1 Open the Drum page and then check all six Drop Detect channel values to identify which channel has the highest value 2 Clean the Drop Detect sensor and LED lenses 3 Replace the Drop Detect assembly Links e Diagnostic page Click Subsystems and then click Drum e Component locator Drop Detect A22 diagram on page 2503 e Wiring diagram Drum wiring diagram on page 2471 e Parts diagram Drum parts diagram on page 1642 ENWW Event Log error and warning codes 2223 C1 02A2 Description e Drop Detect failed self test Primary root causes e Drop Detect assembly e Wire harness between the Drop Detect and the Main Engine Backplane PCA A4 Recommended actions 1 Open the Drum diagnostic and
196. G 8 Vacuum housing tube SVC TUBE RUBBER VACUUM SENSE SHORT 9 Vacuum housing gasket SVC GASKET VACUUM DUCT MOLDED Part number C5956 67004 C5956 67322 C5956 67666 C5956 67814 5956 67011 5956 67003 5956 67272 5956 67205 5956 67241 Qty 1792 Chapter 10 Parts and diagrams ENWW ENWW Vacuum 1793 Vertical e Vertical component locator e Vertical parts diagrams Vertical component locator SN26 M6 EN12 SN25 SN28 SN30 SN35 LED13 Figure 10 138 Vertical component locator Vertical parts diagrams o Vertical outer guide parts diagram e Vertical inner guide parts diagram e Vertical transmission parts diagram 1794 Chapter 10 Parts and diagrams ENWW Vertical outer guide parts diagram Figure 10 139 Vertical outer guide parts diagram Vertical 1795 ENWW Ref Description Part number Qty 1 Vertical outer guide SVC ASSY GUIDE VERTICAL OUTER C5956 67448 2 Vertical path door SVC ASSY VERTICAL PATH DOOR 5956 67453 3 Tensioner spring SVC SPRING TENSIONER C5956 67113 4 Latch SVC LATCH VERTICAL DOOR C5956 67109 5 Pinch roller SVC ROLLER PINCH C5956 67257 6 Pinch roller holder SVC HOLDER PINCH ROLLER SMALL C5956 67258 7 Pinch roller spring SVC SPRING EXTENSION PINCH C5956 67086 ROLLER SMALL 8 Pinch roller datum SVC DATUM PINCH ROLLER SMALL C5956 67087 9 Vertical outer guide SVC
197. GN G G Figure 0 2 Nozzle Health plot dies The page indicates the source of each block For example C1 P3 D5 represents Carriage 1 Pen 3 Die Each bar is made up of 20 spits from a single nozzle at 18kHz There are twelve bars in each vertical series The bars should step down uniformly across the pattern When you are using the Nozzle Health plot look for bars that are missing or out of sequence Bonding Agent pens The health of the Bonding Agent pens is indicated by the black and gray checkered patterns at the top of the Nozzle Health plot If the checkered pattern is clearly visible then the Bonding Agent pens are working CAUTION The Bonding Agent health is not indicated correctly if the Nozzle Health plot is printed on ColorLok media ENWW Print quality pages 2535 e Figure 0 3 Die 1 Checkered pattern that indicates healthy Bonding Agent pens 2 Incomplete checkered pattern that indicates unhealthy Bonding Agent pens The gray areas are printed with black ink and no Bonding Agent The black areas are printed with black ink and Bonding Agent Each box in the checkered pattern is 24 nozzles high Bonding Agent is printed at a rate of one drop per 600 9kHz 2536 Appendix D Internal pages ENWW Vertical Banding test page All Colors 40compGrey5 The vertical banding test page shows the following colors e Colored bands of primary colors CMYK e C
198. Lower separation Mini Path Rollers Feed Rollers Trays 2 3 4 v Use the Engine Footprint test page to determine whether rollers or diverter fingers in the main engine paper path are marking damaging or contaminating the prints This test page shows where the main engine rollers make contact with the paper Look for smudges damage roller tracking marks nicks or dents where the diverter fingers contact the page Remove the finisher before printing this page in order to isolate the main engine 2522 Appendix D Internal pages ENWW Finisher Footprint test page ENWW Finisher Foot print 8 5 x 11 v1 0 Paper path rollers Diverter fingers Exit rollers upper elevator 2 lt Drum Front E LJ Gate fingers Accumulator Entry Idler Rollers Accumulator Entry driver Rollers Accumulator Exit Rollers lower 1 r Accumulator Exit Rollers Upper 1 L Finger Use the Finisher Footprint test page to determine whether rollers or diverter fingers in the finisher paper path are marking damaging or contaminating the
199. M2 on page 492 e Replace the Carriage 1 encoder strip Carriage encoder strip on page 474 e Replace A2 Motion PCA 2 on page 628 ENWW Event Log error and warning codes 2351 D2 02A1 Description e Carriage thermistor reading difference Primary root causes e Carriage Front thermistor SN61 e Carriage Back thermistor SN62 e Wire harness between carriage thermistors and the Ink Assist PCA A3 e Recommended actions 1 Check SN61 and SN62 for damage 2 Open the Carriage Mechanism diagnostic page and then verify that the SN61 temperature reading is within 5 degrees C 9 degrees F of the SN62 temperature reading 3 Testthe resistance at SN61 and SN62 approximately 10 ohms at ambient temperature 4 Test both SN61 and SN62 Replace any thermistor with a temperature reading above 65 degrees C 149 degrees F or below 8 degrees C 46 4 degrees F The temperature reading should not spike but show a gradual change Replace any thermistor with a reading that fluctuates widely more than 20 degrees or that shows no temperature difference between idle at least 15 minutes of no use and printing 5 Check the wire harness between carriage thermistors and Links e Diagnostic page Click Subsystems and then click Carriage Mechanism e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1
200. MFP in Protected Service mode PSM 2 Test the voltage at VAC3 2 to 5 Vac on VAC3 pins 1 to 2 1 to 3 and 2 to 3 Test the voltage to on 2 to 5 Vac at J5 pins 7 to 8 7 to 9 and 8 to 9 Additional root causes e e 5 Links e Fault tree C0 0103 Vacuum motor VAC3 failed to start after three attempts on page 1264 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e 04 0703 on page 2390 e Ab 04 0702 on page 2389 ENWW Event Log error and warning codes 2197 C0 0104 Description e Vacuum 4 motor VAC4 failed to start after three attempts Primary root causes e VAC4 e Wire harness between VAC4 the Ink Assist PCA A3 and the Main Engine PCA A5 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Test the voltage at VAC4 2 to 5 Vac on VACA pins 1 to 2 1 to 3 and 2 to 3 3 Test the voltage to VAC4 from 2 to 5 Vac at J5 pins 12 to 13 12 to 14 and 13 to 14 Additional root causes e e 5 Links e Fault tree C0 0104 Vacuum 4 motor VACA failed to start after three attempts on page 1266 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiri
201. MS OUTPUT OUTPUT GND_W98 BRIOGE2 M2 DCMB BRIDGE2 M2 DCMS DECURLER M3 DCMG DECURLER M3 DCHT 100 _ 4_0 6 PDL 100 GND W43J1 DUPLEX OPEN 3 3V DUPLEX OPEN CND DUPLEX OPEN SENSE DUPLEX ST SENSE DUPLEXER STAGING GND DUPLEXER STAGING 3 3V OUTPUT ENC GND OUTPUT ENC A OUTPUT ENC 5V QUTPUT ENC B D PLEX ENC GND DUPLEX EN DUPLEX EN DUPLEX ENC B MED EJC ENC 5V MED EJC_ENC_GND MED_EJC_ENC_A MED EJC ENC B BRIG2 ENC B BRIG2 ENC 5V BRIG2 ENC A BRIG2 ENC GND INPUT ENC_B INPUT ENC 5V INPUT ENC_A INPUT ENC_GND MED DUPLEX GND MED DUPLEX SENSE MED DUPLEX 3 3V INPUT STAGINGI 3 3V INPUT STAGING GND TAGING INPUT STAGING2_SENSE GND_WI7 1741 CURLER_ENC_GND CURLER ENC A CURLER ENC 5V CURLER ENC DECUR ADJ ENC_GNO DECUR ADJ ENC A DECUR ADJ ENC 5V DECUR ADJ ENC B DUPLEX LED LED IDO DUPLEX CURLER LED NAV LED IDO CURLER 680 116 OP OPEN SENSE OP OPEN GND 0 3 3 100 000 0 NAV LED 100 D00R WS6NC2 WSGNCT QUTPUT BIN FULL 5V OUTPUT BIN FULL SENSE OUTPUT BIN FULL GND MEDIA INPUT_SENSE VEDIA INPUT GND MEDIA INPUT 3 3V QUTPUTI_5V QUTPUT1 SENSE QUTPUTI GND QUTPUT2 5V QUTPUT2 SENSE QUTPUT2 GND MED DRUM JAM MED DRUM JAM SENSE MED_ORUM_JAM_GND 080 416 OUTPUT TRAY LED NAV_LED_IDO_OUTPUT_TRAY WOGNC4 WS6NC3 W96P1 W16J1 IDO 2489 IDO system wiring diagram
202. Primary root causes e Pocket 6 PCA A21 Recommended actions 1 Replace Pen 6 2 Replace A21 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 6 Pens on page 471 e Replace A21 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2377 D2 2001 Description e Image Processing PCA DRAM 1 problem Primary root causes e A6 DIMM 1 Recommended actions A Reseatorreplace A6 DIMM 1 Links e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 DIMM 1 Image Processing PCA DIMMs on page 515 2378 Appendix Event Log codes ENWW D2 2002 Description e Image Processing A6 DRAM 1 wrong size Primary root causes e A6 DIMM 1 not installed correctly Recommended actions A Verify that the A6 DIMM 1 is installed in the correct location Links e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 DIMM 1 Image Processing PCA DIMMs on page 515 ENWW Event Log error
203. SC263 W260J267 W267P1 W267P5 W267P4 GR OUND BLACK GRAY ORANGE Eres es BROWN NI M268 EN268 W267P6 BROWN YELLOW VIOLET BLACK W267P7 e w a P vnen vn lp BLUE COLLECTOR BLUE 4 ANODE VIOLET GND BLACK M262 SN262 BROWN W267P8 YELLOW VIOLET w267P10 2 v wa w BLACK BROWN wmn a r gt onol gt N GND BLACK COLLECTOR BLUE 4 W267P 11 ANODE VIOLET J9 JOB SEPARATOR MOTORS W261J267 267 2 weerer2 T STACK HEIGHT PCA M264 SN265 JS STACK HEIGHT PCA W261P13 Figure B 18 Finisher 3 wiring diagram 2476 Appendix Wiring diagrams ENWW Finisher 4 wiring diagram
204. SN23 213 Hi Cap J14 IDO Input 2 motor M10 IDO Output motor M11 IDO Duplex motor M12 IDO Media Eject motor M13 IDO Input 1 motor M8 IDO Diverter solenoid SOL2 IDO Curler motor M15 IDO Decurler motor M17 IDO Interlock solenoid SOL3 J15 Carriage 1 motor M1 Carriage 2 motor M2 Drum motor M3 Web Backer Motor encoder Web Drive motor M5 J11 J16 Backplane J1 Scanner ADF J2 Formatter HD PSU J4 PSU J6 PSU 08 413 Trays 2 3 4 Controller PCA 23 Finisher J16 ISS PCA A8 J9 Ink Assist PCA J12 Motion PCA A2 011 18 Carriage PSU PCA 7 07 18 Main Engine Backplane PCA 4 J5 19 Main Engine Backplane PCA 4 J10 J10 Image Processing g Dryer Pwr 0 J33 Power Dist PCA 0 Power Dist Figure B 3 MFP wiring overview diagram 3 ENWW MFP wiring overview 2463 ADF wiring diagram 2 FMOT COM FMOTA FMOTB FMOTA_ FMOTB_ CMOT COM CMOT COM CMOT A wlolNlolalalwlr 5 _ CMOTB_ R24V FD SOL ACT D sub Connector YC7 1 FEED 15 15 DP FEED IDPVSYNC 14 14 ORGVSYNC RDY 13 13 DP RDY SEL 12 12 DP SEL IDP SCLK 11 11 DP SCLK SDO 10 10 DP SDO SDI 9 9 DP SDI 8 8 SETOUT 5v T 5V SGND 6
205. SN233 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2091 A3 0207 Description e Finisher Lower 1 sensor SN215 failed connect test Primary root causes e SN215 e Wire harness between SN215 and the Finisher Main PCA A200 e 200 Recommended actions 1 the Finisher Paper Path diagnostic page and then test SN215 2 Checkthe wire harness between SN215 and A200 3 Check the voltage at SN215 3 3 Vdc at pins to 11B and 10B to 11B on W211P1 W201J211 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 6 wiring diagram on page 2478 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN215 Sensors on page 788 e X Replace A200 Finisher Main PCA A200 on page 859 2092 Appendix Event Log codes ENWW A3 0208 Description e Finisher Lower 2 sensor SN221 failed connect test Primary root causes e SN221 e Wire harness between SN221 and the Finisher Main PCA A200 e A200 Recommended actions 1 Open the Finisher Paper Path diagnostic and then test SN221 2 Check the wire harness between SN221 and A200 3 Check the voltage at SN221 3 3 Vdc at pins 1 to 2 and to 2 on W221P1 W201J221 4 Replace A200 Links e Diagnostic page Click Subsystems
206. SN262 Wire harness between SN262 and the Finisher Main PCA A200 A200 Recommended actions 1 2 3 4 Links Open the Finisher Separator diagnostic page and then test SN262 Check the wire harness between SN262 and the A200 Test the voltage at SN262 3 3 Vdc at pins 3A to 1A and 2A to 1A on W267P1 W260J267 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Separator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 3 wiring diagram on page 2476 Parts diagram Finisher parts diagrams on page 1668 Replace SN262 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 2110 Appendix A Event Log codes ENWW A3 0244 Description e Finisher Job Separator Offset Back sensor 53265 sensor connect test Primary root causes e SN265 e Wire harness between SN265 and the Finisher Main PCA A200 e A200 Recommended actions 1 Open the Finisher Separator diagnostic page and then test SN265 2 Check the wire harness between SN265 and the A200 3 Test the voltage at SN265 3 3 Vdc at pins 6B to 8B and 7B to 8B on W267P1 W260J267 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Separator e Component locator Finisher component locator page 1668 e Wiring diagram Finisher 3 wiring diagram on page 2476 e Parts diagram Finisher parts diagrams on page
207. Subsystems and then click Dryer e Component locator Dryer component locator on page 1662 e Wiring diagram Dryer wiring diagram on page 2473 e Parts diagram Dryer parts diagrams on page 1662 e Replace SN36 Dryer sensors on page 573 A3 4 0703 on page 2390 ENWW Event Log error and warning codes 2237 C2 0901 Description Dryer fan 5 problem Primary root causes 5 Wire harness between 5 and the Ink Assist PCA Recommended actions T 2 3 If you have not done so already reboot the MFP in Protected Service mode PSM Open the Dryer diagnostic page and then check the FAN5 RPM Test the voltage at FAN5 24 to 32 Vdc at J14 pins 1 to 2 GND and approximately 3 3 Vdc at J14 pins 3 to 2 GND Test the voltage to FAN5 on A3 24 to 32 Vdc at J5 pins 11 to 10 GND and approximately 3 3 Vdc at pins 22 to 10 GND Additional root causes Links A3 Fault tree C2 0901 Dryer fan FAN5 problem on page 1295 Diagnostic page Click Subsystems and then click Dryer Component locator Dryer component locator on page 1662 Wiring diagram Dryer wiring diagram on page 2473 Parts diagram Dryer parts diagrams on page 1662 Replace FANS Dryer fan FANS on page 568 A3 D4 0703 on page 2390 2238 Appendix Event Log codes ENWW C2 09A1 Description Dryer fan 5 RPM too low Primary root causes 5 Wire harness between 5 and the Ink A
208. TOR BLUE W201P3 J17 LOWER W251P8 ANODE VIOLET 1 ANODE ORANGE NENG a onp guae BN COLLECTOR BLUE 1 SN255 SN257 ORANGE BLUE ELEVATOR SENSORS W251P22 BLUE BLACK CON NC Figure B 25 Finisher 10 wiring diagram 2480 Appendix Wiring diagrams ENWW Finisher Main PCA A200 diagram J24 1 419 s s 21 y asy 432V 452V i BEES 299999 442V 3 3 45V 32V 452V Test points 12A 6A 20A 42V co Figure B 26 Finisher Main PCA A200 diagram ENWW Finisher 2481 ormatter wiring diagram avas 7 7 ifi R424 10K 2 2UF_16V 3 E 5 AMP 640456 3 FANI TACH 1K 5 FOVIOIN kaanan enez Formatter Fan ETERS NES ow ATA C RXNO me 3c C SATA C RXPO MLX S78003102 7P vis ATASAN azan AT ak aga aa aa PH PEI PB AE ABAD AT I T eem sasana aaa SS 2 33 14 5 s 1 11762 CUT sera A SDA 31791 5 F Towra lr 11763 1 2 1000 107 0 TUF 16 bema 6900 1 6901 6779 aforza leres TOT T T T 22UF 2
209. The Carriage 2 horizontal alignment section of the APA test page verifies the following types of alignment Pen to pen horizontal alignment Verify that the CMYK marks in each of the five groupings are aligned to black along the zero zone of the page Die to die horizontal alignment Verify that the CMYK marks in each of the four groupings are aligned to black along the zero zone of the page 2526 Appendix D Internal pages ENWW Die 5 Die 4 Die 3 Die 2 Die 1 Pen to pen horizontal alignment Die to die horizontal alignment Zero zone Carriages 1 and 2 and carriage to carriage vertical alignment ENWW The Carriages 1 and 2 and carriage to carriage vertical alignment section of the APA test page verifies the following types of alignment Carriage to carriage vertical alignment Verify that the CMYK marks are aligned to black on the left most column Pen to pen vertical Verify that the CMYK marks in each of the five groupings are aligned to black along the zero zone of the page The marks on the left correspond to Carriage 2 The marks on the right correspond to Carriage 1 Die to die vertical Verify that the MK marks in each of the four groupings are aligned to black along the zero zone of the page The marks on the left correspond to Carriage 2 The marks on the right correspond to Carriage 1 Print quality pages 2527 C1 to C2 Die 5s Die 4s Die ju puri 2s pu 1s I m m ili m 44
210. Trays 2 3 and 4 e Trays 2 3 and 4 component locator e Trays 2 3 and 4 parts diagrams Trays 2 3 and 4 component locator A23 SW9 SW14 SW19 SW10 SW11 SW12 SW13 SW15 SW16 SW17 SW18 SW20 SW21 SW22 SW23 SN42 41 A33 SN46 SN48 SN49 SN52 SN53 Figure 10 129 Trays 2 3 and 4 component locator Trays 2 3 and 4 parts diagrams e Trays 2 3 and 4 drawer parts diagram e Trays 2 3 and 4 main assembly parts diagram e Trays 2 3 and 4 paper path parts diagram e Trays 2 3 and 4 drive parts diagram e Trays 2 3 and 4 separation unit parts diagram 1778 Chapter 10 Parts and diagrams ENWW Trays 2 3 and 4 drawer parts diagram Fi Figure 10 130 Trays 2 3 and 4 parts drawer diagram ENWW Trays 2 3 and 4 1779 Ref Description 1 Paper tray assembly SVC ASSY DRAWER 2 Paper width guide assembly SVC GUIDE PAPER REAR CPL 3 Paper length sensor lever SVC SENSOR LEVER PAPER WIDTH 4 Separation guide SVC STRIP SEPARATION 5 Drawer rail SVC BEARING LINEAR 6 Tray drawer SVC DRAWER SIT Part number C5956 67422 C5956 67757 C5956 67397 C5956 67396 C5956 67769 C5956 67392 Qty 1780 Chapter 10 Parts and diagrams ENWW Trays 2 3 and 4 main assembly parts diagram NS KY N N NG Figure 10 131 Trays 2 3 and 4 main assembly parts diagram ENWW Trays 2 3 and 4 1781 Ref Description 1 Tray 2 3 and
211. V MED BRGI SENSE MED BRGI GND BRG ENC B BRO ENC S V BRG_ENC A BRG ENC OND 90215 WIBNCT MING BYPASS HO_GND BYPASS HO SENSE AO SV 155 uAKE TSS 0PENCOND 155 VSB Dki DRUM JANMED DRUM JAMMED DRUM JAMMED DRUM JAMMED DRUN JANMED CARR DOUN SENSOR CARR DOUN GND CARR DOUN SV NAV LED DRYER LEVER NAV LED DRYER EVER SV NAY LED FRONT DOOR NAV LED FRONI TLLUN LED ORUR 1 JLLUN LED DRUM 1 5V DROP DENC 12V DRUM DENC AT DRUM DENC BY DRUM DENG INDEX DRUM DENC GND DRUM DENC GND DRUM DENC INDEXO DRUM DENC BO DRUM DENC AG DRUMCDENC 12V DRUM GUIDE DRUM_GUIDE SV DRUN GUIDE ENC A JLLUR LED DRUM 2 5V TLLUNCLED DRUM 2 W32P9 W34J9 MED THCK GND MED THCKZENC A V3oRCI WANGGA MED THck 33v MED TH K ENC W32J10 W50P10 ENWW Power Distribution PCA A1 diagram 6 6 1 PGND 2 2 e P2 52 5 00 TP3 GND DIG e 5v eee DE TP5 5VSB 29 eme E sss 0 e ele 0 3 Oeee ee gt gt Z sine ee lt 2e e Bil o 20 OH e je g 5 eo E ee 9 ee gt 50 9 ele 2 7 ee 9 4 2 c gt 4 a eoe
212. W Event Log error and warning codes 2021 99 0013 Description e Failed to get image buffer during writing of the media Primary root causes Bad media Recommended actions A Check the cables and reseat the hardware as appropriate 2022 Appendix A Event Log codes ENWW 99 0014 Description e Write error detected during the write of the boot area Primary root causes Bad media Recommended actions A Check the cables and reseat the hardware as appropriate ENWW Event Log error and warning codes 2023 99 0015 Description e Write error detected during the write of the main part of the code Primary root causes Bad media Recommended actions A Check the cables and reseat the hardware as appropriate 2024 Appendix A Event Log codes ENWW 99 0016 Description e Write error detected during the writing of the end of the code Primary root causes Bad media Recommended actions Check the cables and reseat the hardware as appropriate ENWW Event Log error and warning codes 2025 99 0017 Description e Image size too big Primary root causes e RFU image receive is too big for the hard disk partition Recommended actions A Verify that the RFU file received is correct for this product 2026 Appendix A Event Log codes ENWW 99 0018 Description access Primary root causes e Media cannot be opened Recommended actions A Check the cables and res
213. Wiring diagram Finisher 3 wiring diagram on page 2476 Parts diagram Finisher parts diagrams on page 1668 Replace M268 Finisher Separator Input motor M268 on page 835 Replace A200 Finisher Main PCA A200 on page 859 2060 Appendix A Event Log codes ENWW A3 0104 Description e Finisher Lower Paper Path motor M220 stall Primary root causes e M220 e Finisher Lower Paper Path Motor encoder 220 e Drive roller bearings and idlers e Wire harness between the Finisher Main A200 and M220 e A200 e Transport drive belts Recommended actions 1 Open the Finisher Paper Path diagnostic page and then run M220 to verify that the motor turns and that the EN220 count changes Manually turn M220 and verify that the drive system does not bind Check the belt tension Check the wire harness between M220 and A200 Test the voltage at M220 1 0 Vdc at pins 2 to 1 on the motor connector Test the voltage at EN220 5 0 Vdc at pins 4A to 5A to 3A and 6A to 3A on W221P1 W201 J221 O Ov JS Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 7 wiring diagram on page 2478 e Parts diagram Finisher parts diagrams on page 1668 e Replace M220 Finisher Lower Paper Path motor M220 on page 818 e Replace A200 Finisher Main A200
214. X EI 3 av T OPEN GND A2 W17J1 W97P1 W17P4 A2J4 Figure B 59 Left sensor distribution wiring diagram ENWW A2 W52P13 A2J13 W52J1 W53P1 2 0 18 VERT PATH M2 DCMT1 VERT PATH W13P1 A2J2 W13RT1 W13P3 W20J3 VINCI GND BYPASS TRAY 2 WI3PAWABUMA 0 POL _FRONT_ 64_DCM7 PDL FROI IS CUIDE DRUM GUIDE ADEM 40613 W13P5 W100J5 a p oen fy aoo W13P8 SW8J aH SWE Foon poo tet ISIN TK SW3 W13P3 SW3J2 PCA diagrams 2509 Right sensor distribution wiring diagram VERT VERT OPEN SENSE VERT OPEN LED BYPASS 3 3VDC BYPASS BYPASS MED NIDTH POT BYPASS DOPS SENSE BYPASS_3 3VDC BYPASS_HANDOFE BYPASS HANDOFF _SENSE BYPASS HANDOFF 203 37 HCT_HANDOFE GND HCT HANDOFF SENSE HCT_HANDOFF 1203 37 VERT PATH ENC B VERT PATH SV VERT PATE ENC A PATH ENG GND BYPASS OPENLLED3 BYPASS SENSE BYPASS OPEN GND SIT HANDOFF LEDSV SIT HANDOFF SENSE SIT HANDOFF GND MED VERT PATH LEDS 3V MD VERT PATH SENSE MED VERT PATH GND BYPASS PAPER PRESENT LEDSVSE BYPASS PAPER PRESENT
215. Y Q M3 DCM12 BRIDGE M3 DCM13 BRIDGE W13P4 W18J4 FRONT M4 DCM7 PDL_FRONT__GND DRUM_GUIDE__M4_DCM12 DRUM_GUIDE__M4_DCM13 W13P5 W100J5 HOH SWB W13P8 SW8J eH swa W13P3 SW3J2 Figure B 10 Covers wiring diagram Covers wiring diagram 2469 Control panel wiring diagram GRAY 1 TP ICN2 pec Dp PINK 2 A Y M 2 nd P4 PINK 3 104PW191 i gt 4 J3 NC MONITOR MONITOR PCA D19047 000 FLEXIBLE FLAT IF 5956 60448 TOUCH SCREEN osno 76 J2 1 4 31 2657 WSGPS7 W56P1 PRMJ1 FORMATER SS 0 55 1 FORMATER 26 50 1 57 50 wszP2 A1J2 A P2 RED 1 sw 1 BLACK 2 Figure B 11 Control panel wiring diagram 2470 Appendix Wiring diagrams CONTROL PANEL PCA Q6512 80001 ENWW Drum e Drum wiring diagram Drum sensors wiring diagram e Drum encoder PCA diagram Drum wiring diagram i g 3 8 W34P19 SN19 SN19 W100J22 W34P22 FOL eM ATER W100J5 W13P5 2 1 1 PDL FRONT M4 DOT W34J1 W85P1 W34P22 W100J2
216. _SDATA 5Va ACUMEN_SCLK GND CYN_BB GND Narwhal INK C J5 BLK P BLK N ACUMEN SDATA 5Va ACUMEN SCLK GND BLK BB e Sy cn e i e ro i en 9 nol 5 en co mo 5 cx o 5 o GND BLK Narwhal ISS Control Board 24VDC ISS Pump Contro Valve Control TF128 1 oN 22 Bump Assy 7 60752 REC ume 3LUE Assy 2 60752 REC Relief Valve Assy 50604 Figure B 36 IDS wiring diagram IDS 2491 ISS PCA 8 diagram E ro J 5 Hen nom 2 19 18 J7 PA az T rem 54 D11 Jll 3 15 20 IK TP4 5VA JAS je Ex TP5 3 3v szD7 VvIN 13 i 4 GD s 15 bree 216871 es 6 emi e P3 12v E J2 Br 115 a Z cx oT n 118 H b 2 2170 ET 9 Figure 37 ISS PCA A8 diagram 2492 Appendix Wiring diagrams ENWW Scanner e Scanner wiring diagram Scanner CCD PCA A5
217. actions 1 Restore NVM 2 Replace A26 Links Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A26 Formatter Main PCA A26 on page 621 ENWW Event Log error and warning codes 1983 68 8003 Description Formatter NVRAM write failed This problem indicates a hardware failure On the next power cycle the NVRAM permanent storage block with the offending location will be ignored by the firmware Primary root causes Formatter Main PCA 26 Recommended actions 1 Reboot the MFP 2 Replace A26 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A26 Formatter Main PCA A26 on page 621 1984 Appendix Event Log codes ENWW 79 yyzz Description e Printer error Primary root causes e This code has many possible root causes Recommended actions 1 Reboot the MFP 2 Restore NVM and then reboot the MFP 3 Reload the system firmware Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore ENWW
218. age 1702 Wiring diagram Formatter wiring diagram on page 2482 Parts diagram Formatter parts diagram on page 1702 Replace the hard disk Formatter hard drive on page 611 Event Log error and warning codes 1973 32 4401 Description e File system is full Primary root causes e Hard disk is full Recommended actions 1 Delete user files 2 Delete user stored files 1974 Appendix A Event Log codes ENWW 32 4402 Description e Disk is write protected Primary root causes e The hard disk or USB drive is write protected The file is protected by a PML command or write protected from the USB or hard disk Recommended actions 1 Unprotect the USB drive or the hard disk 2 Perform a disk initialization procedure ENWW Event Log error and warning codes 1975 32 4403 Description Disk is not initialized Primary root causes USB drive is not initialized Recommended actions A Reformat the USB drive 1976 Appendix A Event Log codes ENWW 32 0500 Description Insufficient memory to load fonts and data Primary root causes Too many fonts are installed on the hard disk to load into RAM Corrupt font file Corrupt RAM Recommended actions 1 Links ENWW c9 v ghe Cg Print the Configuration page and then check the available RAM against the RAM available on the MFP Reboot the MFP Uninstall any third party software that consumes RAM Install more RAM Remove
219. age 471 e Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 2 e chain E chain on page 480 e Replace A7 Carriage PSU PCA A7 on page 510 ENWW Event Log error and warning codes 2319 D1 074D Description e Pocket 4 PCA A19 failure Primary root causes e 19 e Carriage 2 e chain wire harness Recommended actions 1 Replace A19 2 Replace the Carriage 2 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 2 e chain E chain on page 480 2320 Appendix A Event Log codes ENWW D1 075A Description e Communication test between the Image Processing PCA and Pen Pocket 5 A20 failed Primary root causes e 20 e A6 e Carriage 2 e chain wire harness Recommended actions 1 Replace A20 2 Replace A6 3 Replace the Carriage 2 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Carriage parts diagrams on page 1602 e Replace A20 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A6 Image Processing PCA assembly on page 513 e Replace
220. ages ENWW Print dimensional IQ parameters The following parameters apply to printing only For copy adjustments see Scanner and ADF calibrations on page 53 Image registration Distance from the top edge of the page to F Specification 20 1 mm Center line Distance from the left side edge of the page to E Table D 1 Specifications 8 5x 11 107 9 1 mm 11x17 139 7 1 mm A4 105 1 mm A3 148 5 1 mm Vertical magnification Distance from A to D Specification 127 0 5 mm Horizontal magnification Distance from A to B Specification 127 0 5 mm Skew Absolute difference between distances from the top edge of the page to LE1 and LE2 respectively Specification 1 mm for 11 x 17 A3 test page Orthogonality Absolute difference between distances Distance from A to C and B to D Specification A to C B to D 1 mm PQ test page ENWW The Toy Store Check us out on the web The Toy Store com qus nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Duis autem vel eum iriure dolor in hendrerit in vulputate vel illum dolore eu feugiat nulla facilis at vero eros et accumsan et iusto odio dignissim qui blandit Praesent luptatum zzril delenit augue duis dolore te feugait nulla Sit amet iam nonummy Utwisi enim ad minim veniam quis nostrud exercitation ullamcorper suscipit lobortis nisl ut ibh euismod aliquip e
221. agnostic page Click Subsystems and then click Scanner e Component locator Scanner component locator on page 1770 e Wiring diagram Scanner wiring diagram page 2493 e Parts diagram Scanner parts diagram on page 1771 e Replace A502 AFE PCA A502 on page 245 e Replace A27 Copy Processing PCA A27 on page 620 1922 Appendix A Event Log codes ENWW 30 0720 Description UART overrun error Primary root causes Data corruption in NVRAM for the Scanner Control PCA A501 and the Copy Processing PCA A27 AFE PCA A502 A27 Recommended actions 1 Links ENWW B WS SN Turn off the Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram page 2493 Parts diagram Scanner parts diagram on page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1923 30 0721 Description UART frame error Primary root causes e Data corruption in NVRAM for the Scanner Control PCA A501 and the Copy Pro
222. agnostic page and then examine the six Drop Detect channels in order to identify a problem channel 2 Open the Engine Calibrations 1 page and then run the Drop Detect Beam calibration Links e Diagnostic page Click Subsystems and then click Drum e Component locator Drum component locator on page 1641 e Wiring diagram Drop Detect PCA A22 diagram on page 2503 e Parts diagram Drum parts diagram on page 1642 2226 Appendix A Event Log codes ENWW C1 02A5 Description The Drop Detect nozzle testing procedure was unable to complete successfully The Drop Detect NVM value has been set to an uncalibrated condition A recalibration of the Drop Detect Beam cetner will be automatically triggered to run the next time that the Drop Detect nozzle test is performed Primary root causes Temperature or humidity changes Pens Recommended actions 1 2 3 4 Links ENWW Open the Engine Calibrations 1 page and then run the Drop Detect Beam calibration Doing this will resolve a failure due to a temperature or humidity change Print one copy of the Nozzle Health plot with error hiding on and one copy with error hiding off Look for missing nozzles on the edges of each die Run a Pen Cleaning routine Open the Carriage Mechanism diagnostic page and then test the carriage positioning behavior Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 1 Event Log
223. agram ENWW Carriage 2467 Carriage PSU PCA A7 diagram PVR2 F FPENORA PVR3 K Y PEN1 LA PVR6 C M PEN2 PVR8 F F PEN3 RA PVR9 K Y LA 2 a PENS RA mh o 15 ORIENTA RL GA PVRS C MPEN2 LA PVR7 F FPEN3LA 10 K Y PENA RA PVR11 C M PENS LA fimo 14 116 178 eua 45V 45V IN EE 412V FlB 412V FAN 2V EX Bet CARRIAGE PSU 1 EE eres TMS 43 3V co ea e GND TDO 12V_ Clk 3 3V 5 ia mz 169999098 eoccceooo Figure B 9 Carriage PSU PCA 7 diagram 2468 Appendix Wiring diagrams ENWW GND_WS5 Covers wiring diagram W95P8 SW8 swe WAKE I DOOR W95P3 SW3 GNO I 0008 SW3 WAKE R DOOR GND_R_DOOR WAKE_SPARE_DOOR_SENSOR_1 GND_SPARE_DOOR_SENSOR_1 5VDC SB WAKE SCANNER CND SCANNER GND W95 W95P2 SW2 SW2 W95P13 A4J13 W95P1 SCN1 SCN1 W13P1 A2J2 M2_DCM10__VERI_PAIH M2_DCM11__VERT_PATH M2_DCM12__BYPASS_SOL GND__BYPASS_SOL NC1 GND__BYPASS_TRA
224. al Transport e Component locator Vertical component locator on page 1794 e Wiring diagram Vertical wiring diagram on page 2501 e Parts diagram Vertical parts diagrams on page 1794 e Replace SN28 Vertical sensors on page 335 e B0 0101 on page 2164 e 2 04 0705 on page 2392 2166 Appendix Event Log codes ENWW B0 1303 Description e Paper jam at Vertical Transport 3 sensor SN25 Primary root causes e SN25 e Wire harness between the Motion PCA 2 SN25 Recommended actions 1 Open the Vertical Transport diagnostic page and then manually activate SN25 and verify that the sensor state changes 2 Verify that SN25 is properly seated and clean 3 Verify that the idler rollers are properly seated and clean 4 Testthe voltage at SN25 3 3 Vdc at pins 9A to 10 GND and 8A to 10A GND on W14P6 W36J6 5 Test the voltage to SN25 on A2 3 3 Vdc at J10 pins 11A to 9A GND 10A to 9A GND Additional root causes e X Vertical motor M6 e 2 Links e Fault tree BO 1303 Paper jam at Vertical Transport sensor SN25 on page 1183 e Diagnostic page Click Subsystems click Paper Path and then click Vertical Transport e Component locator Vertical component locator on page 1794 e Wiring diagram Vertical wiring diagram on page 2501 e Parts diagram Vertical parts diagrams on page 1794 e Replace SN25 Vertical sensors on page 335 e B0 0101 on page 2164
225. amplitude is low Primary root causes e EN2 e Drum encoder disk EN2 wire harness Recommended actions 1 Open the Drum diagnostic page and then turn the drum one revolution by hand and verify that the drum encoder counts change by 22 880 2 Check the drum encoder disk for contamination Clean with a dry lint free cloth as needed 3 Reseat the EN2 wire connectors Links e Diagnostic page Click Subsystems and then click Drum e Component locator Drum component locator on page 1641 e Wiring diagram Drum wiring diagram on page 2471 e Parts diagram Drum parts diagram on page 1642 ENWW Event Log error and warning codes 2231 C1 1301 Description e Clear paper jam at Top of form sensor SN22 Primary root causes e SN22orthe wire harness between SN22 and the Motion PCA A2 e Curler drive assembly Recommended actions 1 Check the input trays for damaged paper Verify that the paper meets product specifications 2 3 Open the Drum diagnostic page and then test SN22 4 Open the IDO Motors diagnostic page and then check the Curler drive operation Additional root cause 2 Links e Diagnostic page Click Subsystems and then click Drum e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 e 2 DA 0705 on page 2392 2232 Appendix Event Log codes ENWW
226. and covers front latch adjustment 707 front lower cover 707 front structure frame cover 711 front upper cover 706 handle 1 715 handle 2 719 handle 3 721 left leg cover 708 lower middle cover 722 rear cover 708 rear structure frame cover 712 removing and replacing 704 right side panel 713 separator covers 712 stapler 1 door 709 stapler 2 covers 710 stapler 2 door 709 top cover side 706 top door 705 top door left 705 drive roller removing and replacing 372 drive rollers removing and replacing 139 drive rollers cleaning 81 drop detect assembly drop detect spittoon 588 removing and replacing 587 drop detection PCA diagram 2503 drop detector beam calibration 128 drop detector beam centering 128 drop detector inspection 129 Index 2559 drum drum encoder disk 449 drum encoder PCAs 448 drum guide 443 drum guide assembly 443 drum guide motor M22 445 drum guide strip 445 drum illumination 1 and 2 LED LED8 LED9 457 drum motor M3 446 drum screen 438 439 441 drum spittoon 437 encoder PCA diagram 2472 poppet Avalves 452 poppet B valves 455 removing and replacing parts 437 vacuum poppet valves 451 wiring diagram 2471 drum encoder disk removing and replacing 449 drum encoder PCAs removing and replacing 448 drum guide drum guide assembly 443 drum guide motor M22 445 drum guide strip 445 removing and replacing 443 drum illumination 1 and 2 LED LED8 LED9 removing and replacing 457 drum jam sensors 84 drum m
227. and then click Communication e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A9 Carriage encoder PCAs A16 and A19 on page 506 e Replace A25 Carriage PPS PCAs A25 and A34 on page 508 ENWW Event Log error and warning codes 2399 D4 0715 Description e Communication bus problem between the Main Engine PCA 5 the Image Processing PCA and the Pen Pocket 4 PCA A19 or the Carriage 2 Encoder PCA A24 Primary root causes e Wire harness between 5 A19 or A24 e Carriage 2 e chain e 5 e e 19 e 24 e Main Engine Backplane 4 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM On the A6 check the firmware heartbeat LED Yellow to A5 Open the Communication diagnostic page and then run the A6 communication test 2 3 4 Reseat 5 5 Check the wire harness between Ab A6 A19 and A24 6 Check the Pen Pocket 4 wire connectors Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A
228. and warning codes 2379 D2 2003 Description e Image Processing PCA DRAM 2 problem Primary root causes e A6 DIMM2 Recommended actions A Reseatorreplace the A6 DIMM 2 Links e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 DIMM 2 Image Processing PCA DIMMs on page 515 2380 Appendix Event Log codes ENWW D2 2004 Description e Image Processing A6 DRAM 2 wrong size Primary root causes e A6 DIMM 2 not installed correctly Recommended actions A Verify that the 6 DIMM 2 is installed in the correct location Links e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA 6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 DIMM 2 Image Processing PCA DIMMs on page 515 ENWW Event Log error and warning codes 2381 D2 2005 Description e Image Processing PCA internal SRAM problem Primary root causes e Recommended actions A Replace 6 Links e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 Image Processing PCA assembly on page 513 2382 Append
229. anel assembly 259 control panel lamp 268 control panel LCD PCA 262 control panel 260 control panel PCAs 260 Index 2557 Help system 10 Home screen 8 keypad assembly and button assembly 264 LCD and touchscreen 266 lights 7 locate 2 power switch assembly 265 removing and replacing parts 259 signin 9 wiring diagram 2470 control panel assembly removing and replacing 259 control panel lamp removing and replacing 268 control panel PCAs control panel LCD PCA 262 control panel PCA 260 removing and replacing 260 Copier Diagnostic Field Tool CDFT cable warning 32 description 19 isolating faulty components 31 Coprocessor 97 coprocessor removing and replacing 609 coprocessor hard disk removing and replacing 609 copy count 8 output bin default 4 paper recommended 13 count value 38 counters for Printer Maintenance PM items 49 country region codes 36 covers carriage plate cover 165 front door engine left 164 front door engine right 165 front doors 164 IDS door 165 left case parts 171 lower inner cover 168 rearcase parts 175 removing and replacing parts 164 2558 Index right case parts 173 standard input trays 167 top case parts 178 Trays 2 3 and4 167 upper inner cover 166 Web wipe access case parts 170 wiring diagram 2469 covers paper for 13 curler output transmission belts 82 customer non volatile memory NVM 94 D D0 0801 2292 D0 0802 2293 D0 08A1 2294 D0 08A2 2295 D0 08A3 2296 D1 0101 2297
230. arness between SN232 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN232 2 Check the wire harness between SN232 and A200 3 Check the voltage at SN232 3 3 Vdc at pins to 5B and to 5B W231P1 W2014J231 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 8 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN232 Sensors on page 788 e X Replace A200 Finisher Main PCA A200 on page 859 2090 Appendix A Event Log codes ENWW A3 0206 Description e Finisher Upper sensor SN233 failed connect test Primary root causes e 5 233 e Wire harness between SN233 and the Finisher Main PCA A200 e A200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN233 2 Check the wire harness between SN233 and A200 3 Check the voltage at SN233 3 3 Vdc at pins 7B to 6B and 8B to 6B W231P1 W201J231 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 8 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace
231. arriage wiring diagram on page 2466 Parts diagram Drum parts diagram on page 1642 A2 D4 0705 on page 2392 2218 Appendix A Event Log codes ENWW C1 0102 Description e Drum Guide motor M22 stall Primary root causes e M22 e Wire harness between M22 and the Motion PCA 2 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Check M22 for obstructions Clean as needed 3 Open the Drum diagnostic page and then test M22 4 Check the M22 assembly for damage 5 Check the wire harness between M22 and A2 Links e Diagnostic page Click Subsystems and then click Drum e Component locator Drum component locator on page 1641 e Wiring diagram Drum wiring diagram on page 2471 e Parts diagram Drum parts diagram on page 1642 e Replace M22 Drum guide motor M22 on page 445 ENWW Event Log error and warning codes 2219 C1 01A1 Description Drum motor requires higher than normal power PWM to operate Primary root causes e Drive belt e N3 e Wire harness between M3 and the Motion PCA A2 Recommended actions 1 Turn the drum by hand to check for binding Open the Drum diagnostic page and then run M3 and verify that the drum turns 2 3 Test the voltage at 5 Vdc at pins 1 to 2 on W35P3 M3 4 Testthe voltage to M3 on A2 5 Vdc at J15 pins 3 to 8 Additional root causes 2 Links e Diagnostic page Click Subsystems and
232. arts diagrams on page 1790 e 04 0703 on page 2390 e 5 04 0702 on page 2389 ENWW Event Log error and warning codes 2211 C0 01AB Description e Warning Vacuum 2 motor 2 stalls during printing Primary root causes e VAC2 e Wire harness between 2 the Ink Assist PCA and the Main Engine 5 Recommended actions 1 Open the Vacuum diagnostic page and then run VAC2 2 Test the voltage at VAC2 2 to 5 Vac on VAC2 pins 1 to 2 1 to 3 and 2 to 3 3 Testthe voltage to VAC2 on A3 2 to 5 Vac at J5 pins 4 to 5 4 to 6 and 5 to 6 Additional root causes e e 5 Links e Diagnostic page Click Subsystems and then click Vacuum e X Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e DA 0703 on page 2390 e 04 0702 on page 2389 2212 Appendix A Event Log codes ENWW C0 01AC Description e Vacuum 3 motor VAC3 stalls during printing Primary root causes e VAC3 e Wire harness between VAC3 the Ink Assist PCA and the Main Engine PCA 5 Recommended actions 1 Open the Vacuum diagnostic page and then run 2 Test the voltage at VAC3 2 to 5 Vac on VAC3 pins 1 to 2 1 to 3 and 2 to 3 3 Test the voltage to VAC3 on 2 to 5 Vac at J5 pins 7 to 8 7 to 9 and 8 to 9 Additional root causes e e
233. ary root causes e There is not enough space on the destination location to complete the operation Recommended actions A Check the destination location for available space Free up space if possible 1946 Appendix A Event Log codes ENWW 32 1C09 Description e NVM B R wrong machine error tried to restore machine data to the wrong machine or the backup file being restored was created on a different machine Primary root causes e The serial number in the file does not match the MFP serial number The file specified was created on a different Recommended actions A Validate the machine serial number and then upload the file that was created on this MFP ENWW Event Log error and warning codes 1947 32 1 0 Description e NVM B R data integrity error data corrupt or other encryption decryption errors Primary root causes e Corrupt file e Wrong encryption key Recommended actions 1 Verify that the encryption key is correct 2 Ifthe error persists try a different file 1948 Appendix Event Log codes ENWW 32 1C0B Description e NVMB R firmware version error Tried to restore firmware backup from a different firmware version Primary root causes e Firmware on the is new or older than the firmware you are trying to restore Recommended actions A Verify that the MFP is running the same firmware version that was used when creating the backup file Do not upgrade the MFP firmware before doing the firm
234. ass removing and replacing 229 ADF contact glass cleaning 79 ADF covers and trays ADF PCAs 200 Control PCA A401 cover 191 feed cover front cover 184 input cover 187 lower separation roller originals cover 193 output bin 189 paper width guides pick roller 195 rear cover 185 removing and replacing sensors 203 separation roller switches 202 top cover 185 ADF feed sensor cleaning 77 ADF motors removing and replacing 213 ADF solenoids removing and replacing 218 ADF Tetris sensor cleaning 80 ADF timing sensor cleaning 78 adjustments ADF 116 administrator menu service information pages 2518 administrator tools embedded JetDirect 91 firmware downloading 90 installation options 89 password changing 91 startup options 91 touchscreen calibrating 90 aerosol aerosol door 549 aerosol duct assembly 553 aerosol duct wipes 559 aerosol fan AERO 551 aerosol fan AERO cover 182 186 197 188 183 193 553 aerosol filter 547 aerosol filter box 547 removing and replacing parts 547 aerosol door removing and replacing aerosol duct assembly removing and replacing aerosol duct kit 85 aerosol duct wipes removing and replacing aerosol fan AERO removing and replacing 551 aerosol fan AERO cover removing and replacing aerosol filter removing and replacing aerosol filter box removing and replacing aerosol manifold and hose removing and replacing aerosol voltage specifications 2543 AFE PCA diagram 2494 A
235. assembly removing and replacing 264 keys control panel 7 touchscreen 10 L labels load 12 labels retrofit tag 108 lamp scanner exposure 86 language setting 30 laundering ink 76 LCD and touchscreen removing and replacing 266 LCD touchscreens calibration 125 leading edge adjustment 116 118 LEDs finisher handle 1 LED LED234 849 finisher handle 3 LED LED223 848 finisher LED 203 204 205 847 finisher right side panel LED LED201 847 left case parts removing and replacing 171 172 173 left sensor distribution wiring diagram 2509 letters paper for 13 lights control panel 7 line code 38 links editing 29 locked features 9 login 9 logs maintenance 87 ENWW 68 Printer Maintenance PM items 49 lower inner cover removing and replacing 168 lubricating ADF hinges 80 M machine non volatile memory NVM 94 magnification adjustment vertical 116 118 main engine backplane PCA A4 removing and replacing 633 main engine PCA A5 removing and replacing 631 main engine PCA cooling fan FAN2 removing and replacing 638 maintenance log 87 maintenance settings 30 manual feed tray capacity 17 locate 2 paper sizes supported 15 paper types supported 14 manual scanner image adjustments 55 manuals paper for 13 margins side 116 118 top 116 118 margins side 116 master power switch locate 3 turn device on off 6 media brands recommended 11 capacities 17 capacities trays 2 cardstock 12 do
236. at pins 8B to 6B and 7B to 6B on W211P1 W201J211 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 6 wiring diagram on page 2478 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN214 Sensors on page 788 e X Replace A200 Finisher Main PCA A200 on page 859 2088 Appendix A Event Log codes ENWW A3 0204 Description e __ Finisher Upper 1 sensor SN231 failed connect test Primary root causes SN231 e Wire harness between SN231 and the Finisher Main PCA A200 e A200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN231 2 Check the wire harness between SN231 and A200 3 Check the voltage at SN231 3 3 Vdc at pins 1B to 8A and 2B to 8A on W231P1 W201J231 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 8 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN231 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2089 A3 0205 Description e Finisher Upper 2 sensor 53232 failed connect test Primary root causes e SN232 e Wire h
237. at the sensor state changes 2 Verify that SN12 is correctly seated and clean 3 Verify that the idler rollers are correctly seated and clean 4 Test the voltage at SN12 5 Vdc blocked or unblocked at pins 6B to and 5 Vdc unblocked 0 Vdc blocked at pins 5B to 4B on W96P6 W45J6 5 Test the voltage to SN12 from A2 5 Vdc blocked and unblocked at J5 pins 11B to 12B and 10B to 12B Additional root causes e M11 SOL2 A2 Links e Fault tree B2 1307 Paper jam at IDO Output 2 sensor SN12 on page 1254 e Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs e Component locator IDO component locator on page 1729 e Wiring diagram IDO paper path 1 wiring diagram on page 2487 e Parts diagram IDO parts diagrams on page 1729 e Replace SN12 IDO sensors on page 424 e M11 B2 0106 on page 2180 e 5012 B2 03C1 on page 2185 e 2 4 0705 on page 2392 2192 Appendix Event Log codes ENWW B2 1308 Description e Paper jam at IDO Duplex Staging sensor SN11 Primary root causes e SN11 e Wire harness between SN11 and the Motion PCA A2 Recommended actions 1 Open the IDO Sensors Solenoids LEDs diagnostic page and then manually activate SN11 and verify that the sensor state changes 2 Verify that SN11 is correctly seated and clean 3 Verify that the idler rollers are correctly seated and clean 4 Test the voltage at SN11 1 18 Vdc unblock
238. ation duct 466 rear case parts 175 rear case parts back cover 176 rear case parts electronics bay cover 177 rear case parts muffler 176 rear cover 708 rear scanner wire assembly 249 rear structure frame cover 712 removing used webs 595 right case parts 173 right case parts lower right cover 174 175 right case parts upper right cover 174 right side panel 713 right side lower panel 271 right side middle panel 326 scanner 225 scanner assembly 225 scanner chamber filter 248 scanner control PCA A501 242 scanner exposure lamp 229 scanner fan 246 scanner home position sensor SN503 241 scanner inverter fan 247 scanner inverter PCA A504 243 scanner length sensor SN502 240 scanner mirrors 232 2574 Index scanner motor M501 237 scanner original size detection sensor SN501 240 scanner PCAs 242 scanner sensors 239 separation roller 193 separator 737 separator covers 712 separator paper guide 741 separator structure 742 separator transmission 750 separator trays 726 service station 577 service station assembly 577 service station latch sensor SN20 590 service station sensors 589 stack holder assembly 727 standard input tray Trays 2 3 and 4 covers 167 stapler 1 assembly 751 stapler 1 door 709 stapler 1 motor M272 838 stapler 1 pivot position 1 2 SN271 272 805 stapler 1 rotate motor M271 836 stapler 1 sensors SN274 275 276 807 stapler 2 assembly 753 stapler 2 covers 710 stapler 2 door 7
239. ation test 5 Replace A4 6 Replace A6 7 Replace A5 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 Image Processing PCA assembly on page 513 e Replace A4 Main Engine Backplane PCA A4 on page 633 e Replace A5 Main Engine PCA A5 on page 631 2354 Appendix Event Log codes ENWW D2 0704 Description e Gigablaze lost link between the Image Processing PCA and the Main Engine PCA A5 Primary root causes e Gigablaze data cable between andA5 e Wire harness between A6 and Main Engine Backplane PCA A4 e 4 e e 5 Recommended actions 1 df you have not done so already reboot the MFP in Protected Service mode PSM 2 Check or reseat the Gigablaze data cable between A6 and A5 3 Check or reseat the wire harness between A6 and A4 4 Open the Communication diagnostic page and then run the A6 communication test 5 Replace A4 6 Replace A6 7 Replace A5 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 Image Processing PCA asse
240. ator springs Bearing bracket assembly and drive gear Wire harness between 5 241 and the Finisher Main PCA A200 A200 Recommended actions 1 2 3 4 5 6 Verify that the accumulator wheel has free movement Open the Finisher Accumulator diagnostic page and then test SN241 Check the SN241 actuator springs and drive gear Check the wire harness between SN241 and A200 Check the voltage at SN241 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to 3 on the sensor connector Replace A200 Additional root causes Links Accumulator Bearing Bracket motor M242 Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 9 wiring diagram on page 2479 Parts diagram Finisher parts diagrams on page 1668 Replace SN241 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M242 A3 0125 on page 2065 2120 Appendix A Event Log codes ENWW A3 02A5 Description e Accumulator Bearing Bracket Home sensor SN248 late Primary root causes e SN248 e Accumulator springs e Bearing bracket bushing e Bearing bracket assembly and drive gear e Wire harness between SN248 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Accumulator diagnostic page and then test SN248 2 Check the SN248 actuator springs and drive gear 3 Check the wire harness be
241. ay 5 Component locator Tray 5 component locator on page 1708 Wiring diagram Tray 5 wiring diagram on page 2483 Parts diagram Tray 5 parts diagrams on page 1708 Replace M102 Tray 5 Elevator motor M102 on page 699 A2 D4 0705 on page 2392 2044 Appendix A Event Log codes ENWW A2 0201 Description Tray 5 Elevator Upper Limit sensor SN108 failed Primary root causes SN108 Wire harness between the Tray 5 Distribution PCA A101 and SN108 Wire harness between the A101 and the Motion PCA A2 Recommended actions 1 2 If you have not done so already reboot the in Protected Service mode PSM Open the Tray 5 diagnostic page and then manually activate SN108 and verify that the sensor state changes Verify that SN108 is correctly seated and clean Test the voltage at SN108 5 Vdc on pins 3 to 2 and 1 to 2 on W103P104 SN108 Test the voltage to SN108 from the A101 4 91 Vdc blocked and unblocked at 103P103 A101J3 pins 1A to 3A and 0 01 Vdc unblocked 4 91 Vdc blocked at pins 2A to 3A Test the voltage to SN108 from A2 5 Vdc on pins 28 to 13 14 37 and 38 GND and pins 15 to 13 14 37 and 38 GND Additional root causes Links ENWW A2 Tray 5 Elevator motor M102 Fault tree A2 0201 Tray 5 Elevator Upper Limit sensor SN108 failed on page 1134 Diagnostic page Click Subsystems click Input Trays and then click Tray 5 Component locator Tray 5 component locator on page 1708
242. ay 5 component locator on page 1708 Wiring diagram Tray 5 wiring diagram on page 2483 Parts diagram Tray 5 parts diagrams on page 1708 Event Log error and warning codes 2051 A2 04A5 Description e 5 slip clutch drive failed Primary root causes e 54 tooth gear 48 tooth gear e Slip clutch e Feed roller module assembly e Separator transfer shaft assembly Recommended actions Inspect each part listed under the primary root causes heading Replace parts as needed Links e Diagnostic page Click Subsystems click Input Trays and then click Tray 5 e Component locator Tray 5 component locator on page 1708 e Wiring diagram Tray 5 wiring diagram on page 2483 e Parts diagram Tray 5 parts diagrams on page 1708 2052 Appendix Event Log codes ENWW A2 04A6 Description Tray 5 Separator clutch CL102 failed Primary root causes 145T drive belt 116T drive belt Power harness CL102 Media path tensioner assembly Upper separator roller drive shaft Pick arm pivot shaft 48T one way clutch 48T D drive pulley Ball bearing idler assembly Clutch restraint plate Belt area cover Tensioner clamp Lower separator mount assembly 177T drive belt Separator wire harness Lower separator encoder assembly Gear cluster assembly Lower separator slip clutch shaft Encoder clamp Tray 5 Pick motor M101 mount plate Motor bracket Lower separator encoder clamp Recommended actions ENWW
243. b support arm assembly for binding and damage Check the wire harness between the A200 M253 and EN253 2 3 4 Test the voltage at M253 33 0 Vdc at pins 2 to 1 on the motor connector 5 Test the voltage at EN253 3 3 Vdc at pins to 4 and 5 to 4 W251p7 EN253 6 Replace A200 Additional root causes e Stapler 2 Home sensor SN284 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Separator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 10 wiring diagram on page 2480 e Parts diagram Finisher parts diagrams on page 1668 e Replace M253 Finisher Job Support Arm motor M253 on page 830 e Replace A200 Finisher Main PCA A200 on page 859 e SN284 A3 1324 on page 2160 2162 Appendix Event Log codes ENWW A3 38zz Description e Finisher firmware fault Primary root causes e Corrupt finisher firmware or the wire harness between the finisher and the Recommended actions A Check the wire harness between the finisher and the and then reboot the MFP ENWW Event Log error and warning codes 2163 0 0101 Description Vertical motor M6 stall Primary root causes Drive belt M6 Vertical Motor encoder EN12 Wire harness between M6 EN12 and the Motion PCA A2 Recommended actions T 2 e ox og 29 gt If you have not done so already reboot the MFP in Protected Service mode PSM
244. calibration Calibrate SN58 Clean SN58 2 3 4 Verify that SN58 is correctly aligned 5 Runthe carriage movement characterization 6 Replace SN58 Links e X Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 1 e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace SN58 Tetris sensor SN58 on page 517 ENWW Event Log error and warning codes 2247 C3 22A7 Description Pen Density Compensation calibration scan failure Primary root causes Pen nozzles Readings area out of range Paper jam Obsolete color table values Recommended actions T 2 Links Check the control panel for a paper jam error code Clear any reported paper jams Check the Engine Calibrations 1 page for print quality issues Resolve any print quality or media damage issues Open the Engine Calibrations 1 page and then run the Pen Density Compensation calibration Calibrate the Tetris sensor SN58 Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 1 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 2248 Appendix A Event Log codes ENWW C3 22A8 Description e
245. ce each ink supply with a new ink supply pressurize the system and note how much time it takes for the pressure to drop If after replacing an ink supply the pressure drops dramatically more slowly the ink supply that you replaced was the problem Replace the relief valve Replace the air pressure system APS Check the IDS back plate assembly for leaks If it is leaking replace the IDS Fault tree C7 0B08 IDS leak detected on page 1324 Diagnostic page Click Subsystems and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 Replace the relief valve IDS relief valve on page 538 Replace the IDS IDS assembly on page 525 Event Log error and warning codes 2261 C7 0B10 Description Black ink supply is empty Primary root causes Ink supply Administrator settings Recommended actions T 2 3 4 Links Replace the ink supply If the ink supply is a non HP brand verify that the administrator settings allow non HP ink Clean the ink supply and the cartridge connector Check the ink supply connector for bent pins Fault tree C7 0B10 Black ink supply is empty on page 1327 Diagnostic page Click Subsystems and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on
246. cessing PCA A27 e AFE PCA A502 e 27 Recommended actions 1 Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 O MS dg gt 27 Links e Diagnostic page Click Subsystems and then click Scanner e Component locator Scanner component locator on page 1770 e Wiring diagram Scanner wiring diagram page 2493 e Parts diagram Scanner parts diagram on page 1771 e Replace scanner PCAs Scanner PCAs on page 242 e Replace A27 Copy Processing PCA A27 on page 620 1924 Appendix A Event Log codes ENWW 30 0722 Description UART parity error Primary root causes Data corruption in NVRAM for the Scanner Control PCA A501 and the Copy Processing PCA A27 AFE PCA A502 A27 Recommended actions 1 Links ENWW B WS SN Turn off the Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locato
247. check the spring on the end of the plastic shaft 2 Verify that the drive rollers turn freely in one direction and have some resistance the other direction Turn the rollers back and forth multiple times looking for a spot that slips 3 Check the pick rollers for contamination and wear Links e Fault tree A1 01A3 Failed to pick from Tray and then recovered on page 1073 e Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 e Component locator Trays 2 3 and 4 component locator on page 1778 e Wiring diagram Tray 3 wiring diagram on page 2497 e Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 e Replace SN51 Trays 2 3 and 4 sensors on page 292 2034 Appendix A Event Log codes ENWW A1 01A4 Description e Failed to pick from Tray 4 and then recovered Primary root causes e Media condition e Paper jam Pick rollers Recommended actions 1 Open the Trays 2 3 4 diagnostic and then manually toggle the Tray 4 Exit sensor SN55 If the fingers do not return to the extended position check the spring on the end of the plastic shaft 2 Verify that the drive rollers turn freely in one direction and have some resistance in the other direction Turn the rollers back and forth multiple times looking for a spot that slips 3 Check the pick rollers for contamination and wear Links e Fault tree A1 01A4 Failed to pick from Tray 4 and then r
248. cing 335 voltage specifications automatic document feeder 2542 DC 2541 dryer 2544 finisher 2541 MFP print engine 2541 scanner 2542 trays 2541 2542 vacuum and aerosol 2543 voltages testing 46 Warning button 10 warnings viewing in eventlog 43 web wipe 27 web advance encoder EN11 removing and replacing 586 web drive motor M5 removing and replacing 583 Web Jetadmin See HP Web Jetadmin Web server embedded EWS 49 web wipe removing and replacing 594 removing and replacing parts 593 removing used webs 595 web wipe 594 web wipe cartridge 593 web wipe encoder assembly 602 Web wipe access case parts removing and replacing 170 171 web wipe cartridge removing and replacing 593 web wipe cartridge guide removing and replacing 581 web wipe encoder assembly removing and replacing 602 web wipe material 86 web wipe material lift assembly removing and replacing 584 ENWW web wipe material lift motor M4 removing and replacing 586 web wipe warning 27 wires and cables cable labeling standards 142 color coding standards 141 removing and replacing 141 wiring diagrams carriage 2466 control panel 2470 covers 2469 drum 2471 drum sensors 2472 dryer 2473 finisher 2474 formatter 2482 horizontal 2485 IDO H bar 2489 IDO motors and encoders 2486 IDO paper paths 2487 2488 IDO system 2490 IDS 2491 left sensor 2509 MFP 2462 motor distribution 2509 right sensor 2510 scanner 2493 ser
249. ck Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 ENWW Event Log error and warning codes 2273 C7 0B40 Description Yellow ink supply is empty Primary root causes Ink supply Administrator settings Recommended actions T 2 3 4 Links Replace the ink supply If the ink supply is a non HP brand verify that the administrator settings allow non HP ink Clean the ink supply and the cartridge connector Check the ink supply connector for bent pins Fault tree C7 0B40 Yellow ink supply is empty on page 1339 Diagnostic page Click Subsystems and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 2274 Appendix A Event Log codes ENWW C7 0B41 Description Yellow ink supply has failed Primary root causes Ink supply Recommended actions T 2 Replace the ink supply Check the power LEDs on the ISS PCA A8 Clean the ink supply connections The center connection should have some ink The others should not Check for bent pins on the ink supply connector Check the resistance on the bottom of the ink supply and verify that it is greater than 500 MEG ohms Additional root causes Links ENWW A8 Fault tree C
250. click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 7 wiring diagram on page 2478 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN221 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2093 A3 0210 Description e Finisher Front Latch sensor SN204 failed connect test Primary root causes e SN204 e Wire harness between SN204 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN204 2 Check the wire harness between SN204 and A200 3 Check the voltage at SN204 3 3 Vdc at pins 1 to and 5 0 Vdc at pins 2 to W252P4 SN204 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 4 wiring diagram on page 2476 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN204 Sensors on page 788 e X Replace A200 Finisher Main PCA A200 on page 859 2094 Appendix A Event Log codes ENWW A3 0211 Description e Finisher Back Latch sensor SN200 failed connect test Primary root causes e SN200 e Wire harness between SN200 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open t
251. cription Root causes Tray 2 3 and 4 Humidity sensor SN42 problem SN42 Trays 2 3 and 4 Controller PCA A23 Wire harness between SN42 and A23 Wire harness between A23 and the Power Distribution PCA A1 A1 Recommended actions 1 2 3 4 5 6 Links Open the Trays 2 3 4 diagnostic page and check the SN42 reading Check the resistance at SN42 Check the wire harness between A23 and A1 Verify that the input voltage LEDs on A23 are lit Test the input voltage to A23 5 Vdc at J1 pins 3 to 2 GND Test the voltage to A23 on A1 32 Vdc at J8 pins 8 to 5 Fault tree A1 02C3 Tray 2 3 and 4 Humidity sensor SN42 on page 1084 Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 Component locator Trays 2 3 and 4 component locator on page 1778 Wiring diagram Trays 2 3 and 4 assembly wiring diagram on page 2496 Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 Replace SN42 Trays 2 3 and 4 sensors on page 292 Replace A23 Trays 2 3 and 4 Controller PCA A23 on page 290 Replace A1 Power Distribution PCA A1 on page 630 2038 Appendix Event Log codes ENWW A1 0701 Description Trays 2 3 and 4 Controller PCA A23 failure Primary root causes Wire harness between the Power Distribution PCA A1 and A23 A23 1 Power supply Recommended actions 1 2 3 4 5 6 Links ENWW If you have not done so already reboot the
252. ctor 5 Check the resistance the bottom of the ink supply and verify that it is greater than 500 MEG ohms Additional root causes e 8 Links e Fault tree C7 0B31 Magenta ink supply has failed on page 1336 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 e 8 D4 0707 on page 2394 ENWW Event Log error and warning codes 2271 C7 0B32 Description e Magenta ink supply is missing Primary root causes e supply Recommended actions 1 Reinstall the ink supply 2 Replace the ink supply 3 Clean the ink supply connections 4 Check the ink supply connections for bent pins Links e Fault tree C7 0B32 Magenta ink supply is missing on page 1337 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2272 Appendix A Event Log codes ENWW C7 0B33 Description e Magenta ink supply is non HP Primary root causes e Ink supply e Administrator settings Recommended actions Ifthe ink supply is a non HP brand verify that the administrator settings allow non HP ink Links e Faulttree C7 0B33 Magenta ink supply is non HP on page 1338 e Diagnostic page Cli
253. cument types 12 gloss calibration 119 side edge calibration 119 sizes supported 15 specialty 12 types supported 14 memory architecture Coprocessor 97 ENWW data groupings 98 data storage location 100 description 97 formatter 97 shadow copies 97 memory erasing 103 memory management tools cold reset 101 disk loads skipping 104 disk initializing 102 memory erasing 103 NVRAM initializing 102 restoring factory settings 101 menus Startup 88 subsystem 45 menus paper for 13 MFP cleaning 76 logs 68 preventive maintenance 68 status and service information 29 wiring diagrams 2462 MFP casters removing and replacing parts 162 MFP diagnostic software service information pages 2518 MFP information 63 MFP print engine voltage specifications 2541 mispicks 77 79 model code hidden 38 month code 36 motion PCA diagram 2508 motion PCA A2 removing and replacing 628 motor distribution wiring diagram 2509 motors accumulator bearing bracket motor M242 822 accumulator entry motor M240 820 accumulator exit motor M241 821 accumulator guide bar motor M243 824 accumulator offset 1 motor M244 825 accumulator offset 2 motor M245 826 accumulator open motor M256 831 accumulator retainer finger motor M246 827 finisher input paper path motor M210 816 finisher job separator gate motor M262 834 finisher job support arm motor M253 830 finisher lower elevator motor M250 828 finisher lower pape
254. cumulator diagnostic page and then run M245 and verify that the motor turns 2 Check the wire harness between M245 and A240 3 Using the stepper motor test procedure test the voltage to M245 on A240 CN3 pins 1 to 2 and 3 to 4 4 Replace A200 5 Replace A240 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Stepper motor procedure How to test a stepper motor on page 865 e Replace M245 Accumulator Offset 2 motor M245 on page 826 e Replace A200 Finisher Main PCA A200 on page 859 e Replace A240 Accumulator Distribution PCA A240 on page 778 ENWW Event Log error and warning codes 2063 A3 0124 Description e Accumulator Guide Bar motor M243 failed connect test Primary root causes e M243 e Wire harness between the Finisher Main PCA A200 Accumulator Distribution PCA A240 and M243 e 200 e A240 Recommended actions 1 Open the Finisher Accumulator diagnostic page and then run M243 normally and verify that the motor turns 2 Check the wire harness between M243 and A240 3 Using the stepper motor test procedure test the voltage to M243 on A240 CNG pins 1 to 2 and to 4 4 Replace A200 5 Replace A240 Links e Diagnostic page Click Subsystems c
255. cuum and aerosol wiring diagram gt VAC1 W40P1 VAC1 2 W40P2 VAC2 W40P3 VAC3 gt VAC4 x W40P4 VAC4 W40P8 W24J8 TES 5 W40P5 VAC5 180 AERO FAN1 W40P6 FAN1 Figure B 49 Vacuum and aerosol wiring diagram 2500 Appendix Wiring diagrams ENWW Vertical wiring diagram CATHODE 2 2 ANODE E W36P3 W36J3 W36J3 W67P3 3 CATHODE CLCTR 2 ANODE 1 W36P25 SN25 a W36P6 W36J6 SN26 ETT W36P26 SN26 SN30 7 W36P30 SN30 Ji SN35 1 W36J6 W14P6 W36P35 SN35 ai M6 SN28 EN123p 36 12 2 W36P28 SN28 7 W20P6 M6 1 1 W36J2 W67P2 W36P2 W36J2 i W20J3 W13P3 y MBRET Deere W20P1 W67P1 LED13 551 1 W84P1 LED13 W84P2 W36J13
256. d A27 AFE PCA A502 A27 Recommended actions 1 Links ENWW oo N gm o Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1927 30 0725 Description Scanner detected an error during initialization routine AGC scanner carriage homing or Scanner motor M501 movement Primary root causes Power supply wire harness between the Power Distribution PCA A1 and the Scanner Control PCA A501 Power supply to A501 Data wire harness between the Copy Processing PCA A27 and the AFE PCA A502 A501 A502 A27 Recommended actions 1 O 5 X IT e Links Verify that the 5 V 5 V standby and 24 V LEDs are lit on A501 Check the wire harness between A1 and A501 Check the fuses to the scanner on A1 Check the wire harness and continuity between A502 and A27 Check the
257. d actions 1 f A5 was replaced restore NVM 2 Check the wire harness between A5 and A26 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 1970 Appendix A Event Log codes ENWW 32 2302 Description engine communication configuration changed The Formatter Main PCA 26 EFI extensible firmware interface NVM value does not match the Main Engine PCA A5 NVM value Primary root causes 5 26 was replaced but the NVM was not set for the current product configuration Recommended actions This is normal behavior The A26 EFI extensible firmware interface NVM value and the 5 NVM value resolve after the MFP is booted up No action is required Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 ENWW Event Log error and warning codes 1971 32 2600 Description e Not enough memory to print current page or page is too complex Primary root causes e Memory leak is causing previous jobs to consume too much memory e Memory leak in current job e Previous pages in this job have fragmented the memory too much for this page to print e Other software is consuming memory e Corrupted RAM Recommended actions 1 Printt
258. ded JetDirect 91 embedded Web server EWS access to 26 passwords 26 service information pages 2518 servicing 25 encoder diagram carriage 2467 encoder PCA diagrams drum encoder 2472 encoder strip adjustment 122 engine footprint test page 2522 PCA diagram 2507 engine backplane diagram 2506 engine calibrations 51 53 envelopes not supported 12 erasing memory 103 Error button 10 error codes 2549 errors viewing ineventlog 43 event log errors and warnings 43 tasks 43 troubleshooting 43 viewing fulllog 43 event log code 00 02E2 1900 00 0301 1901 30 0701 1902 30 0702 1903 30 0703 1904 30 0704 1905 30 0705 1906 30 0706 1907 30 0707 1908 30 0708 1910 30 0709 1912 30 0710 1913 30 0711 1914 30 0712 1915 30 0713 1916 30 0714 1917 30 0715 1918 30 0716 1919 30 0717 1920 30 0718 1921 30 0719 1922 30 0720 1923 ENWW 30 0721 30 0722 30 0723 30 0724 30 0725 30 0726 31 1301 31 1302 31 1303 31 1308 31 1311 31 1312 32 0500 32 0B03 32 0C00 32 0C01 32 1800 32 1801 32 1802 32 1803 32 1804 32 1805 32 1900 32 1902 32 1904 32 1905 32 1906 32 1C03 32 1C04 32 1C05 32 1C06 32 1C07 32 1C08 32 1C09 32 1 0 32 1COB 32 1C0C 32 1 00 32 1 0 32 1 0 32 1 10 32 1C11 32 1C12 32 1C13 32 2100 32 2301 32 2302 32 2600 32 4400 32 4401 ENWW 1924 1925 1926 1927 1928 1929 1930 1932 1934 1935 1936 1937 1977 1938 1939 1940 1958 1959 1960 1961 1962 1963 1964
259. dia Eject motor M13 stall Primary root causes e Media eject mechanism e M13 e IDO Media Eject Motor encoder EN17 e Wire harness between M13 EN17 and the Motion PCA A2 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Open the IDO Motors diagnostic page and then run M13 and verify that the media eject fingers cycle in and out Perform a voltage test on M13 and verify that the EN17 count changes Check the media eject mechanism for damage and wear Test the voltage at M13 5 Vdc at pins 1 to 2 on W44P17 EN17 M3 Test the voltage at EN17 1 2 Vdc at pins 15A to 16A on W97P7 W44J7 Test the voltage to M13 on A2 5 Vdc at J14 pins 5 to 14 Xo den Test the voltage to EN17 on A2 1 2 Vdc at J4 pins 4A to 3A Additional root causes e 2 Links e Fault tree B2 0104 IDO Media Eject motor M13 stall on page 1212 e Diagnostic page Click Subsystems click Paper Path and then click IDO Motors e Component locator IDO component locator on page 1729 e Wiring diagram IDO motors and encoders wiring diagram on page 2486 e Parts diagram IDO parts diagrams on page 1729 e Replace M13 IDO Media Eject motor M13 on page 369 e 2 DA 0705 on page 2392 2178 Appendix A Event Log codes ENWW B2 0105 Description IDO Duplex motor M12 stall Primary root causes e Drive belt e M12 e IDO Duplex Motor encoder e Wire harness between M
260. diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace A502 AFE PCA A502 on page 245 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1917 30 0715 Description Scanner detected memory address error Primary root causes Data corruption in the Scanner Control PCA A501 NVRAM AFE PCA A502 A501 Recommended actions 1 Links 2 3 4 5 6 Turn off the MFP Replace A501 Check the wire harness and continuity between A501 and A502 Reseat the wire connectors on A501 and A502 Turn on the MFP Replace A502 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace A501 Scanner Control PCA A501 on page 242 Replace A502 AFE PCA A502 on page 245 1918 Appendix A Event Log codes ENWW 30 0716 Description Scanner detected data frame error Primary root causes Data corruption and poor communication between the scanner and the Copy Processing PCA A27 Data corruption in the NVRAM for A502 and A27 A502 A27 Recommended actions 1 Links ENWW CP Seo Gg 5 Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the
261. diagrams on page 1778 e Replace A23 Trays 2 3 and 4 Controller PCA A23 on page 290 2040 Appendix Event Log codes ENWW A1 1302 Description Paper jam at Tray 2 Primary root causes e Pick rollers and drive belt e Tray 2 Exit sensor SN47 e Tray2 Pick motor M19 e Wire harness between the Tray 2 Distribution PCA A33 and the Trays 2 3 and 4 Controller PCA A23 e A383 Recommended actions 1 Open the Trays 2 4 diagnostic page and then manually toggle SN47 If the fingers do not return to the extended position check the spring on the end of the plastic shaft Check the pick rollers and drive belt for wear Turn the rollers back and forth multiple times looking for a spot that slips Test SN47 and M19 Test the voltage to SN47 on A33 5 Vdc at J3 pins 1 to 2 GND on Be qe 9 Test the voltage to M19 on A33 24 Vdc at J4 pins 1 to 4 GND N Test the voltage to A33 on A23 5 Vdc at J6 pins 3 to 7 GND Additional root causes e 23 Links Fault tree A1 1302 Paper jam at Tray 2 on page 1120 Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 e Component locator Trays 2 3 and 4 component locator on page 1778 e Wiring diagram Tray 2 wiring diagram on page 2497 e Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 e Replace M19 Pick arm assembly on page 279 e Replace SN47 Trays 2 3 and 4 sensors on page 292 e 23 1
262. dle 2 719 handle 3 721 2566 Index input paper path SN212 213 214 215 792 input paper path assembly 734 job support assembly 731 job support position sensors SN253 254 800 LEDs 846 left leg cover 708 lever support shaft 778 lower eject shaft 781 lower elevator bottom switch SW251 850 lower elevator tray 727 lower middle cover 722 motors 815 offset mechanism assembly 739 offset shaft 779 offsetters front and rear 780 output bins 5 output media path assembly 738 paper gate assembly 740 paper guide complete 783 rear cover 708 rear structure frame cover 712 removing and replacing parts 704 right side panel 713 sensors 788 separator 737 separator covers 712 separator paper guide 741 separator structure 742 separator transmission 750 separator trays 726 stack holder assembly 727 stapler 1 assembly 751 stapler 1 door 709 stapler 1 motor M272 838 stapler 1 pivot position 1 2 SN271 272 805 stapler 1 rotate motor M271 836 stapler 1 sensors SN274 275 276 807 stapler 2 assembly 753 stapler 2 covers 710 stapler 2 door 709 stapler 2 guard position 1 2 sensors SN280 281 809 stapler 2 motor M281 842 stapler 2 pinch switches SW285 SW286 and SW287 856 stapler 2 safety cover interlock switches SW283 and SW284 855 stapler 2 safety motor M280 840 stapler 2 sensors SN282 283 284 811 stapler door 1 switch SW273 853 stapler door 2 switch SW282 854 switches 849 top cover side 706
263. during execution of an address book services command Recommended actions A Reboot the MFP 2426 Appendix A Event Log codes ENWW D5 1020 Description e Address book duplicate entry error Primary root causes e attempt was made to add an entry that already exists in an address book during an address book import Recommended actions Ask the system administrator to review the CSV file for duplicates or to import the address book Verify that the records being imported contain valid data See the system administrator guide for help ENWW Event Log error and warning codes 2427 D5 1021 Description e A Address book invalid data error Primary root causes e attempt was made to add an entry that contained invalid data during an address book import Recommended actions Ask the system administrator to review the CSV file for duplicates or to import the address book Verify that the records being imported contain valid data See the system administrator guide for help 2428 Appendix A Event Log codes ENWW D5 1022 Description e Database out of memory error Primary root causes e database detected an out of memory condition during execution of an address book command Recommended actions A Reboot the MFP ENWW Event Log error and warning codes 2429 D5 1023 Description o Database disk full error Primary root causes e The database detected a disk full condition during execution
264. dy reboot the MFP in Protected Service mode PSM On check the firmware heartbeat LED Yellow to main engine PCA Open the Communication diagnostic page and then run the A6 communication test 2 3 4 Reseat 5 5 Check the wire harness between A5 A16 and 9 6 Check the Pen Pocket 1 wire connectors Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 Image Processing PCA assembly on page 513 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A9 Carriage encoder PCAs A16 and A19 on page 506 2398 Appendix A Event Log codes ENWW D4 0714 Description e Communication bus problem between the Pen Pocket 1 A16 or the Carriage 1 Encoder PCA A9 to the Carriage 1 PPS PCA A25 Primary root causes e Wire harness between the A16 A9 and A25 e A16 e 9 e 25 Recommended actions 1 f you have not done so already reboot the MFP in Protected Service mode PSM Open the Communication diagnostic page and then run the Pen to Pocket communication test Check the wire harness between A16 or A9 and A25 2 3 4 Replace or swap A16 5 Replace or swap AQ 6 Replace or swap A25 Links e Diagnostic page Click Subsystems
265. e 0201 e A3 0202 e 0203 e 0204 e 0205 ENWW Event Log error and warning codes 1887 e 0206 e A3 0207 e A3 0208 e A3 0210 e 0211 e 0212 e 0213 e 0214 e 0215 e 0220 e 0226 e 0227 e 0232 e 0233 e 0240 0241 e 0242 e 0243 e 0244 e 0260 e 0261 e 0263 e 0264 e A3 02A0 02 1 e A3 02A2 e A3 02A3 e A3 02A4 e A3 02A5 A3 02A6 e A3 02A7 1888 Appendix A Event Log codes ENWW e 02 8 e A3 02A9 e 0301 A3 06A0 e A3 06A1 e A3 06A2 A3 06A3 e A3 06A4 e A3 06A6 e A3 0702 e 0703 e 0704 e 0705 e A3 0706 e 0707 e A3 0708 e A3 0709 e A3 0710 A3 07A1 A3 07A2 e A3 07A3 e A3 1300 e 1301 e 1302 e 1303 e 1304 e 1305 e 1306 e 1307 e 1308 e 1320 ENWW Event Log error and warning codes 1889 A8 1321 e A3 1322 e A8 1323 e 1324 e A3 1325 e 1360 e 3822 e B0 0101 e B0 1301 e B0 1302 e 0 1303 e B0 1304 e B1 0101 e B1 0201 e B1 1301 e B1 1302 e B1 1303 e B1 1304 e 2 0101 e B2 0102 e B2 0103 e B2 0104 e B2 0105 e B2 0106 e B2 01A1 B2 01A2 e 2 0201 e B2 0301 e B2 03C1 B2 1301 e B2 1302 1890 Appendix A Event Log codes ENWW B2 1303 e 2 1304 e B2 1305 e 2 1306 e 2 1307 2 1308 e B2 1309 e 0 0101 e 0 0102
266. e the voltage will be 32 Vdc Replace M2 Replace 2 Replace A24 Replace A19 Replace the Carriage 2 encoder strip Diagnostic page Click Subsystems and then click Carriage Mechanism Component locator Carriage component locator on page 1602 Wiring diagram Carriage wiring diagram on page 2466 Parts diagram Carriage parts diagrams on page 1602 Replace M2 Carriage 1 motor M1 and Carriage 2 motor M2 on page 492 Replace A2 Motion PCA A2 on page 628 Replace A24 Carriage encoder PCAs A16 and A19 on page 506 Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace the Carriage 2 encoder strip Carriage encoder strip on page 474 2298 Appendix Event Log codes ENWW D1 0201 Description e Carriage latch down when using interlock Primary root causes e Wire harness between the Carriage Open sensor SN19 and the Motion PCA A2 e 5 19 Recommended actions 1 Open the Carriage Mechanism diagnostic page and test SN19 2 Check the wire harness between 5 19 and 2 3 Test the voltage to SN19 on A2 5 Vdc at J8 pins 12A to 11A and 10A to 11 4 Replace SN19 Additional root causes 2 Links e Diagnostic page Click Subsystems and then click Carriage Mechanism e Component locator Carriage component locator on page 1602 e Wiring diagram Drum wiring diagram on page 2471 e Parts diagram Carriage parts diagrams on page 1602 ENWW Event Log erro
267. e 1199 e Diagnostic page Click Subsystems click Paper Path and then click Horizontal Transport e Component locator Horizontal component locator on page 1720 e Wiring diagram Horizontal wiring diagram on page 2485 e Parts diagram Horizontal parts diagrams on page 1720 e Replace SN2 Horizontal sensors on page 345 e B1 0101 on page 2169 e 2 4 0705 on page 2392 ENWW Event Log error and warning codes 2173 B1 1304 Description e Paper jam at Horizontal Transport 4 sensor SN5 Primary root causes e SN5 e Wire harness between the Motion PCA A2 and SN5 e Tray 1 paper width guide is not calibrated correctly Recommended actions 1 Open the Horizontal Transport diagnostic page and then manually actuate SN5 and verify that the sensor state changes Calibrate the Tray 1 paper width guide Verify that SN5 is properly seated and clean Verify that the idler rollers are properly seated and clean SU d m JM Test the voltage at SN5 1 18 Vdc blocked and unblocked at pins 12B to 10B GND and 3 25 Vdc unblocked 0 09 Vdc blocked at pins 11B to 10B GND W15P5 W37J5 6 Testthe voltage to SN5 on A2 3 3 Vdc at J9 pins 2B to 3B GND and 1B to 3B GND Additional root causes e X Horizontal motor M7 e 2 Links e Faulttree B1 1304 Paper jam at Horizontal Transport 4 sensor SN5 on page 1201 e Diagnostic page Click Subsystems click Paper Path and then click Horizonta
268. e A200 Recommended actions 1 Open the Finisher Separator diagnostic page and then test SN260 2 Check the wire harness between SN260 and A200 3 Check the voltage at SN260 3 3 Vdc at pins to 1B and 2B to 1B W263P1 W260J263 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Separator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 2 wiring diagram on page 2475 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN260 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2107 A3 0241 Description Separator does not move down when full Primary root causes Finisher Job Separator Stack Height sensor SN267 Wire harness between SN267 and the Finisher Main PCA A200 A200 Recommended actions 1 2 3 4 Links Clean SN267 and then verify that it is correctly seated Open the Finisher Separator diagnostic page and then test SN267 Check the wire harness between SN267 and A200 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Separator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 3 wiring diagram on page 2476 Parts diagram Finisher parts diagrams on page 1668 Replace SN267 Sensors on page 788 Replace A200 Finisher Main PCA A200
269. e Pen 6 Replace A21 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace A21 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace Pen 6 Pens on page 471 2326 Appendix A Event Log codes ENWW D1 076C Description e Carriage PSU PCA 7 detected a high current leak on Pen 6 Primary root causes e A21 e Carriage 2 e chain wire harness e AT Recommended actions 1 Replace Pen 6 2 Replace A21 3 Replace the Carriage 2 e chain wire harness 4 Replace 7 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 6 Pens on page 471 e Replace A21 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 2 e chain E chain on page 480 e Replace 7 Carriage PSU PCA 7 on page 510 ENWW Event Log error and warning codes 2327 D1 076D Description e Pocket 6 PCA A21 failure Primary root causes 21 e Carriage 2 e chain wire harness Recommended actions 1 Replace 21 2 Replace the Carriage 2 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on pa
270. e Wire harness between the relief valve and the ISS PCA 8 e e X Air hoses and connectors e X Air pump Recommended actions 1 Look for a Close lower left door message on the control panel If the message is displayed verify that the door is closed Follow the troubleshooting steps for a 00 02E2 message 2 Open the Ink Status diagnostic page and then verify that none of the ink supplies have a broken bag Open the Ink Delivery diagnostic page and test the relief valve Check the air hoses to the relief valve for kinks and damage Check the wire harness between the relief valve and A8 o mo de Replace A8 Links o Fault tree C7 0B07 IDS system will not depressurize on page 1322 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 e Replace A8 ISS PCA A8 on page 541 e 00 02E2 Close lower left door on page 999 2260 Appendix A Event Log codes ENWW C7 0B08 Description ISS pressure leak detected Primary root causes Ink cartridges Relief valve IDS hoses ISS air pumps Recommended actions 2 Links ENWW Check the IDS and surrounding area for ink leaks Open the Ink Status diagnostic page and then verify that none of the ink cartridges have a broken bag Open the Ink Delivery diagnostic page One by one repla
271. e access panel 171 Web wipe access panel 171 web wipe cartridge 593 web wipe cartridge guide 581 web wipe encoder assembly 602 web wipe material lift assembly 584 Index 2575 web wipe material lift motor M4 586 wires and cables 141 repair activities 22 reports paper for 13 Reset button 7 reset cold 101 restoring factory settings 101 restoring non volatile memory NVM 95 retrofit tag labels 108 RFU files 105 RFUs remote firmware upgrades 50 right case parts removing and replacing 173 174 175 right sensor distribution wiring diagram 2510 right side lower panel removing and replacing 271 right side middle panel removing and replacing 326 roller accumulator 82 rollers cleaning 77 79 81 rollers tray pick 84 5 safety notes 32 sales flyers paper for 13 scan and analyze function 46 scan start position adjustment 117 scanner ADF contact glass 229 CCD diagram 2493 control PCA diagram 2494 fans 246 front wire assembly 258 image scan unit 235 ISU cover 234 platen glass 228 rear wire assembly 249 scanner assembly 225 scanner chamber filter 248 scanner exposure lamp 229 scanner mirrors 232 scanner motor M501 237 scanner PCAs 242 2576 Index scanner sensors 239 voltage specifications 2542 wiring diagram 2493 scanner assembly removing and replacing 225 scanner chamber filter removing and replacing 248 scanner control PCA A501 removing and replacing 242 scanner exposure lamp removing a
272. e for immediate replacement will need to be replaced Service Summary X This page gives an overview of the state of the Device Status printer For more detailed information see another page Service Settings X This page gives an overview parts and assemblies that require adjustments or calibrations Some calibrations are performed automatically while others must be done manually Supplies Status This page displays the status of each ink supply Usage Page This page displays counts for pages printed paper types used types of print jobs and scanner usage Device information This page displays MFP information such as serial number and model Fax Reports The MFP offers several pages that detail fax activity Service information pages 2519 Print quality pages This section contains examples of the test pages that the MFP can print For information on printing test pages see Print a test page on page 62 e ADF Footprint test page e Engine Footprint test page e Finisher Footprint test page e All Colors test page e Automatic Pen Alignment APA scanner page e X Composite Gray test page e Dimensional IQ test page e PQ test page e Streaks test page e Grid test page e Nozzle Health plot e Vertical Banding test page 2520 Appendix D Internal pages ENWW ADF Footprint test page ADF Foot print 8 5 x 11 v1 0 Pick Feed Upper Roller Separation Lower Roller n n Regi
273. e harness between SN15 and the Motion PCA A2 Recommended actions 1 Open the IDO Sensors Solenoids LEDs diagnostic page and then manually activate SN15 and verify that the sensor state changes 2 Verify that SN15 is correctly seated and clean 3 Verify that the idler rollers are correctly seated and clean 4 Test the voltage at SN15 5 Vdc unblocked 0 Vdc blocked at pins 8B to 7B and 5 Vdc unblocked at pins 9B to 7B on W96P6 W45J6 5 Test the voltage to SN15 on A2 5 Vdc unblocked and blocked at J5 pins 7B to 9B and 5 Vdc unblocked 0 Vdc blocked at pins 8B to 9B Additional root causes e M11 e M13 e 2 Links e Faulttree B2 1306 Paper jam at IDO Output 1 sensor SN15 on page 1252 e Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs Component locator IDO component locator on page 1729 e Wiring diagram IDO paper path 1 wiring diagram on page 2487 e Parts diagram IDO parts diagrams on page 1729 e Replace SN15 IDO sensors on page 424 e M11 B2 0106 on page 2180 e M13 B2 0104 on page 2178 e 2 04 0705 on page 2392 ENWW Event Log error and warning codes 2191 B2 1307 Description Paper jam at IDO Output 2 sensor SN12 Primary root causes e SN12 e Wire harness between SN12 and the Motion PCA A2 Recommended actions 1 Open the IDO Sensors Solenoids LEDs diagnostic page and then manually activate SN12 and verify th
274. e to SN35 on A2 3 3 Vdc at J10 pins 5B to 6B GND and 4B to 6B GND Additional root causes Links ENWW Vertical motor M6 A2 Fault tree BO 1301 Paper jam at Vertical Transport 1 sensor SN35 on page 1179 Diagnostic page Click Subsystems click Paper Path and then click Vertical Transport Component locator Vertical component locator on page 1794 Wiring diagram Vertical wiring diagram on page 2501 Parts diagram Vertical parts diagrams on page 1794 Replace SN35 Vertical sensors on page 335 6 0 0101 on page 2164 2 D4 0705 page 2392 Event Log error and warning codes 2165 B0 1302 Description e X Paper jam at Vertical Transport 2 sensor 5328 Primary root causes e SN28 e Wire harness between the Motion PCA A2 and SN28 Recommended actions 1 Open the Vertical Transport diagnostic page and then manually activate SN28 and verify that the sensor state changes 2 Verify that SN28 is properly seated and clean 3 Verify that the idler rollers are properly seated and clean 4 Testthe voltage at SN28 3 3 Vdc at pins 2 to 3 GND and 1 to 3 GND on W36P28 SN28 5 Testthe voltage to SN28 on A2 3 3 Vdc at J10 pins 7B to 9B GND and 8B to 9B GND Additional root causes e X Vertical motor M6 e A2 Links e Fault tree B0 1302 Paper jam at Vertical Transport 2 sensor SN28 on page 1181 e Diagnostic page Click Subsystems click Paper Path and then click Vertic
275. eat the hardware as appropriate ENWW Event Log error and warning codes 2027 A0 03A1 Description e X Failed to pick from Tray 1 and then recovered Primary root causes Preventive maintenance is due Separation pad Recommended actions 1 Check the preventive maintenance counter for the Tray 1 pick roller 2 Load fresh paper into Tray 1 3 Verify that the paper width guide touches the edge of the paper stack 4 Verify that the paper is within the product specifications 5 Clean the pick roller and separation pad Additional root causes e Tray 1 Pick solenoid SOL1 Links e Fault tree 0 03 1 Failed to pick from Tray 1 and then recovered on page 1054 e Diagnostic page Click Subsystems click Input Trays and then click Tray 1 e Component locator Tray 1 component locator on page 1598 e Wiring diagram Tray 1 wiring diagram on page 2465 e Parts diagram Tray 1 parts diagram on page 1599 e 5011 A0 1301 on page 2029 2028 Appendix A Event Log codes ENWW A0 1301 Description No pick Tray 1 Primary root causes Tray 1 Pick solenoid SOL1 Wire harness between the Motion PCA A2 and SOL1 Recommended actions 1 2 3 4 5 6 Open the Tray 1 diagnostic page and then activate SOL1 and verify that the pick roller rotates Cycle SOL1 Check the wire harness between SOL1 and A2 Check SOL1 for contamination Activate SOL1 and then test the voltage at t
276. eated and clean Verify that the idler rollers are properly seated and clean Test the voltage at SN1 0 45 Vdc unblocked and 2 78 Vdc blocked at pins 3A to 2A GND and 1 14 blocked and unblocked at pins 1A to 2A GND on W15P5 W37J5 Test the voltage to SN1 A2 1 15 Vdc unblocked and blocked at J9 pins 12A to 11 GND and 0 45VDC unblocked and 2 81VDC blocked at pins 10A to 11A GND Additional root causes Links Horizontal motor M7 A2 Diagnostic page Click Subsystems click Paper Path and then click Horizontal Transport Component locator Horizontal component locator on page 1720 Wiring diagram Horizontal wiring diagram on page 2485 Parts diagram Horizontal parts diagrams on page 1720 Replace SN1 Horizontal sensors on page 345 M7 B1 0101 on page 2169 A2 D4 0705 on page 2392 2170 Appendix A Event Log codes ENWW B1 1301 Description Paper jam at Transparency sensor 1 SN1 Primary root causes SN1 Wire harness between the Motion PCA A2 and SN1 Recommended actions 1 Open the Horizontal Transport diagnostic page and then manually activate SN1 and verify that the sensor state changes Verify that SN1 is properly seated and clean Verify that the idler rollers are properly seated and clean Test the voltage at SN1 0 45 Vdc unblocked and 2 78 Vdc blocked at pins to 2A GND and 1 14 Vdc blocked and unblocked at pins 1 to 2A GND W15P5 W37J5 Test the
277. eb server EWS Follow these steps to view service information in EWS 1 Click Information 2 Select the page that you want to view 3 Click Print to print the page Administrator menu Follow these steps to view service information in the control panel administrator menu gt Log in to the control panel as the administrator 2 Touch Administration 3 Touch Information 4 Select the page that you want to print and then follow the onscreen instructions Available service information pages The following service information pages are available Page Source Description MFP EWS Administrator diagnostic menu software Configuration X X X This page gives describes most of the machine settings and configurations 2518 Appendix D Internal pages ENWW ENWW Page Source Description MFP EWS Administrator diagnostic menu software Event Log X This page lists all of the errors that the machine has encountered The errors are listed beginning with the most recent Warning Log X This page lists all of the warnings that the machine has encountered The warnings are listed beginning with the most recent Jam History X This page lists any recent paper jam error codes You can use this page to identify any trends in the printer jam history Preventive X This page provides the following information Maintenance e PM parts that due for immediate replacement e Estimates for when a PM part not du
278. eck the voltage at SN258 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to on W252P 1 SN258 5 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Lower Elevator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 4 wiring diagram on page 2476 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN258 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2113 A3 0263 Description e Finisher Job Support Pivot Position 1 sensor SN253 failed Primary root causes e SN253 e Finisher job support arm assembly e Wire harness between SN253 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Lower Elevator diagnostic page and then run Finisher Job Support Arm motor M253 and verify that SN253 activates Check the Finisher job support arm assembly for binding and damage Check the wire harness between SN253 and A200 Test the voltage at SN253 3 3 Vdc at pins 2 to 4 3 to 4 on W251P8 A253 9 M Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Lower Elevator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 3 wiring diagram on page 2476 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN253 Sensors on page
279. eck the wire harness between A200 and SN211 Check the voltage at SN211 3 3 Vdc at pins 8A to 10A and 9A to 10A on W211P1 W201J211 Replace A200 Additional root causes Links ENWW Finisher Input Paper Path motor M210 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher Main PCA A200 diagram on page 2481 Parts diagram Finisher parts diagrams on page 1668 Replace SN211 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M210 A3 0101 on page 2058 Event Log error and warning codes 2145 A3 1301 Description Finisher Input 1 sensor SN212 Primary root causes SN212 Transport drive belt damage and tension Transport drive rollers and idler rollers Right door latch and hinges Wire harness between the Finisher Main PCA A200 and SN212 A200 Recommended actions 1 2 3 4 Clean 5 212 and then verify that SN212 is correctly installed Verify that the door latch and hinges operate correctly Open the Finisher Paper Path diagnostic page and then test SN212 Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Check the wire harness between A200 and SN212 Check the voltage at SN212 3 3 Vdc at pins 2B to 11A and 1B to 11A on W211P1 W201J211 Replace A200 Additional root causes Links
280. ecovered on page 1075 e Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 e Component locator Trays 2 3 and 4 component locator on page 1778 e Wiring diagram Tray 4 wiring diagram on page 2497 e Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 e Replace SN55 Trays 2 3 and 4 sensors on page 292 ENWW Event Log error and warning codes 2035 A1 01C1 e Trays 2 3 and 4 Transport motor M18 problem Primary root causes M18 e Trays 2 3 and 4 Controller A23 e Wire harness between M18 and A23 e Wire harness between A23 and the Power Distribution PCA A1 e Al Recommended actions 1 Open the Trays 2 3 4 diagnostic page and then test M18 Check the wire harness between M18 and A23 Test the voltage at M18 2 3 4 Test the voltage to M18 on A23 5 Verify that the 32 Vdc LED on A23 is lit 6 Check the wire harness between A23 and A1 Test the input voltage to A23 5 Vdc at J1 pins 3 to 2 GND 8 Test the voltage to A23 on A1 32 Vdc at J8 pins 8 to 5 Links e Fault tree A1 01C1 Trays 2 3 and 4 Transport motor M18 on page 1077 e Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 e Component locator Trays 2 3 and 4 component locator on page 1778 e Wiring diagram Trays 2 3 and 4 assembly wiring diagram on page 2496 e Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 e Replace M1
281. ed and blocked at pins 6A to 5A and 0 15 Vdc unblocked 3 23 Vdc blocked at pins 4A to 5A on W97P7 W44J7 5 Test the voltage to SN11 on A2 1 18 Vdc for blocked and unblocked at J4 pins 13A to 14A and 0 15 Vdc unblocked 3 24 Vdc blocked at pins 15A to 14A Additional root causes 5012 M12 A2 Links e Fault tree B2 1308 Paper jam at IDO Duplex Staging sensor SN11 on page 1256 e Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs e Component locator IDO component locator on page 1729 e Wiring diagram IDO paper path 2 wiring diagram on page 2488 e Parts diagram IDO parts diagrams on page 1729 e Replace SN11 IDO sensors on page 424 e 5012 B2 03C1 on page 2185 e M12 B2 0105 on page 2179 e 2 04 0705 on page 2392 ENWW Event Log error and warning codes 2193 B2 1309 Description e Paper jam at IDO Duplex Media sensor SN16 Primary root causes SN16 e Wire harness between SN16 and the Motion PCA A2 Recommended actions 1 Open the IDO Sensors Solenoids LEDs diagnostic page and then manually activate SN16 and verify that the sensor state changes 2 Verify that SN16 is correctly seated and clean 3 Verify that the idler rollers are correctly seated and clean 4 Test the voltage at SN16 3 24 Vdc unblocked 0 08 Vdc blocked at pins 10B to and 1 18 Vdc unblocked or blocked at pins 11B to 9B on W97P7 W44J7 5 Test the
282. encoder EN4 e Wire harness between M11 EN4 and the Motion PCA A2 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM Manually turn M11 with Tray 1 engaged and verify that the rollers turn Open the IDO Motors diagnostic page and then run M11 Manually turn the drive roller and verify that the EN4 count changes Check the rollers and belts for damage and wear Test the voltage at M11 5 23 Vdc at pins 1 to 2 on W19P11 M11 Test the voltage at EN4 5 Vdc at pins 9A to 7A on W97P7 W44J7 Test the voltage to M11 on A2 5 Vdc at J14 pins 3 to 12 gt p GO Ae dq IM Test the voltage to EN4 on A2 5 Vdc at J4 pins 10A to 12A Additional root causes e 2 Links e Faulttree B2 0106 IDO Output motor M11 stall on page 1219 e Diagnostic page Click Subsystems click Paper Path and then click IDO Motors e Component locator IDO component locator on page 1729 e Wiring diagram IDO motors and encoders wiring diagram on page 2486 e Parts diagram IDO parts diagrams on page 1729 e Replace M11 IDO Output motor M11 on page 367 e 2 04 0705 on page 2392 2180 Appendix A Event Log codes ENWW B2 01A1 Description e X Active decurler failure Primary root causes e M17 e IDO Decurler Motor encoder EN16 e Wire harness between M17 EN16 and the Motion PCA A2 Recommended actions 1 Open the IDO Motors diagnostic page and then run M17 and verify
283. ended actions 1 Resend the e mail 2 Reboot the MFP 3 Switch to another SMTP server 4 If the error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem ENWW Event Log error and warning codes 2409 D5 1003 Description SMTP server unavailable Primary root causes e SMTP server used for e mail jobs is currently unavailable Recommended actions 1 Reboot the MFP 2 Open the EWS select the Send to Email page and then click Test SMTP Verify that the SMTP server responds 3 Check the MFP network connection 4 Try using another SMTP server 2410 Appendix A Event Log codes ENWW D5 1004 Description e SMTP protocol error Primary root causes e SMTP protocol error was encountered while trying to deliver an e mail Recommended actions 1 Resend the e mail 2 Reboot the MFP 3 Switch to another SMTP server 4 If the error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem ENWW Event Log error and warning codes 2411 D5 1005 Description SMTP communication error Primary root causes e SMTP communication error was enc
284. erify that SN233 is correctly installed Verify the door latch and hinges operate correctly Open the Finisher Paper Path diagnostic page and then test SN233 Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Check the wire harness between A200 and SN233 Test the voltage at SN233 3 3 Vdc at pins 7B to 6B and 8B to 6B on W231P1 W201J231 Replace A200 Additional root causes Links ENWW Finisher Upper Paper Path motor M230 Finisher Job Separator Gate Open sensor SN262 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 8 wiring diagram on page 2479 Parts diagram Finisher parts diagrams on page 1668 Replace SN233 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M230 A3 0102 on page 2059 SN262 A3 0141 on page 2068 Event Log error and warning codes 2151 A3 1307 Description Finisher Lower 1 sensor 5 215 Primary root causes SN215 Transport drive belt damage and tension Transport drive rollers and idler rollers Top door latch and hinges Wire harness between the Finisher Main PCA A200 and SN215 A200 Finisher Diverter solenoid SOL211 Recommended actions 1 2 Clean SN215 and then verify that SN215 is correctly installed Verify that the door latch and hinges operate correctl
285. es e Conflict with a third party device Recommended actions A Reboot the MFP 2446 Appendix A Event Log codes ENWW D5 3804 Description e Stack overflow exception Primary root causes e Conflict with a third party device Recommended actions Back up the customer and service data delete the database directory and then reboot the MFP ENWW Event Log error and warning codes 2447 D5 3805 Description e SW bus exception Primary root causes Firmware issue Recommended actions Reboot the MFP 2448 Appendix A Event Log codes ENWW D5 3806 Description e Fatal error when loading dll files Primary root causes Firmware issue Recommended actions A Reboot the MFP ENWW Event Log error and warning codes 2449 D5 3807 Description e Anunhandled exception other than a thread abort Primary root causes e Conflict with a third party device Recommended actions A Reboot the MFP 2450 Appendix A Event Log codes ENWW D5 3808 Description e Windows OS exception lost communication Primary root causes e Hardware issue e Internal networking issues between PCAs e Firmware connectivity issue Recommended actions 1 Reboot the MFP 2 Referto the Coprocessor LED troubleshooting in the service manual ENWW Event Log error and warning codes 2451 D5 3809 Description e X Cannot get or set up a particular type Primary root causes e Control
286. es e Web Low sensor SN21 e Web Advance encoder 11 e Wire harness between 11 5321 and the Motion PCA A2 e Web wipe cartridge Recommended actions 1 Check the Web wipe cartridge 2 Open the Web Wipe diagnostic page and then test SN21 3 Check the electrical connections to SN21 and EN11 4 Test the voltage at SN21 0 18 Vdc blocked 2 91 Vdc unblocked at pins 5 to 6 and 1 21 Vdc blocked and unblocked at pins 7 to 6 on W33P12 W47J12 or Test the voltage at EN11 3 24 Vdc at pins 9 to 11 on W33P12 W47J12 6 Test the voltage to SN21 on A2 1 22 Vdc blocked and unblocked on J7 at pins 7B to 6B 0 18 Vdc blocked 3 19 Vdc unblocked at pins 5B to 6B 7 Test the voltage to EN11 on A2 3 26 Vdc on J7 at pins 9B to 11B GND Additional root causes A2 Links e Fault tree C4 02A1 Low Web wipe supply on page 1313 e Diagnostic page Click Subsystems and then click Web Wipe e Component locator Web wipe component locator on page 1800 e Wiring diagram Web wipe wiring diagram on page 2502 e Parts diagram Service station parts diagrams on page 1774 e Replace SN21 Service station sensors on page 589 e Replace EN11 Web Advance encoder EN11 on page 586 e 2 D4 0705 on page 2392 ENWW Event Log error and warning codes 2255 C4 0501 Description Web advance stall Primary root causes Web wipe cartridge Web Advance encoder EN11 Wire harness between EN11 and the Mo
287. es 2435 D5 1031 Description e Successful speed dial import Primary root causes e This code indicates a successful import of all the records Recommended actions A NA 2436 Appendix A Event Log codes ENWW D5 1032 Description e Failed or partial speed dial import Primary root causes e Atleast one record entry failed during the address book import process Recommended actions 1 Verify that the records being imported contain valid data See the system administrator guide for help 2 Reboot the MFP ENWW Event Log error and warning codes 2437 D5 1035 Description e Speed dials cleared successfully Primary root causes e This code indicates the entire speed dial address book was successfully cleared Recommended actions A NA 2438 Appendix A Event Log codes ENWW D5 1036 Description e Clear speed dials not completed Primary root causes e error was encountered while clearing the speed dial address book The address book might not be cleared at this point Recommended actions A Reboot the MFP ENWW Event Log error and warning codes 2439 D5 1037 Description e Digital Send component is unavailable Primary root causes e A Digital Send job could not be delivered because the Digital Send Service component was unavailable Recommended actions Reboot the MFP 2440 Appendix A Event Log codes ENWW D5 1038 Description e Job ticket file operation error Prima
288. escription e Datagram invalid buffer Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 2001 80 0313 Description stream channels Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy
289. escription e Cyan ink supply is low Primary root causes e Ink supply e Administrator settings Recommended actions 1 Replace the ink supply and verify that the low ink message is not displayed 2 Verify that the administrator settings are not set to stop printing when an ink supply is low Links e Fault tree C7 0BA7 Cyan ink supply is low on page 1354 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 ENWW Event Log error and warning codes 2289 C7 0BA8 Description e Cyan ink supply has expired Primary root causes e Incorrect system date e Expired ink supply Recommended actions 1 Validate that the system date is correct 2 Checkthe ink supply expiration date Links e Fault tree C7 0BA8 Cyan ink supply has expired page 1355 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2290 Appendix Event Log codes ENWW C7 0BA9 Description e Magenta ink supply is low Primary root causes e supply e Administrator settings Recommended actions 1 Replace the ink supply and verify that the low ink message is not displayed 2 Verify that the administrator s
290. ess PCA 28 620 removing and replacing parts 604 formatter fan removing and replacing 613 ENWW formatter hard drive removing and replacing 611 formatter PCAs Accessing formatter PCAs 615 EIO Riser PCA A31 617 Finisher Interface PCA A29 619 Network Fax PCA A30 618 PCI Express PCA 28 620 removing and replacing 615 formatter memory 97 front door covers door engine left 164 door engine right 165 IDS door 165 removing and replacing 164 front door locate 2 front view 2 FTP firmware upgrades 106 G general cautions removing and replacing parts 136 removing and replacing pens 145 general procedures removing and replacing parts carriage extraction 143 drive rollers 139 MFP casters 162 pencare 145 pinch roller assembly 140 wires and cables 141 glass cleaning 79 gloss calibration 119 grid test page 2533 guide paper width 131 H handle 1 diverter assembly 718 handle 1 assembly 715 hard disk initializing 102 heavy paper 12 Help system control panel 10 hidden code 38 hinges lubricating 80 Home screen 8 49 ENWW horizontal horizontal assembly 337 horizontal drive rollers 345 horizontal jam access guide 338 horizontal latch assembly 342 horizontal latch LED LED1 347 horizontal motor M7 341 horizontal paper sensors 346 horizontal sensors 345 removing and replacing parts 337 transparency sensor 1 SN1 345 horizontal alignment test page 2526 horizontal assembly removing and rep
291. ets 496 removing and replacing 495 carriage PCAs removing and replacing 505 carriage plate cover removing and replacing 165 carriage sensors removing and replacing 516 carriage stopping accuracy calibration 122 carriage to carriage alignment 124 carriage to carriage horizontal alignment test page 2525 carriage to carriage vertical alignment test page 2527 cartridge door locate 2 catalogs paper for 13 CDFT Home screen 49 options chart 41 remote firmware upgrades RFUs 50 tasks for 40 versions 40 voltages testing 46 CDFT Copier Diagnostic Field Tool home screen 74 CDFT E description 40 starting 41 CDFT L description 40 embedded Web server EWS 49 scan and analyze function 46 starting 41 center line adjustment 118 center line simplex adjustment 117 charcoal filter 85 cleaning Bonding Agent spill 77 contact glass 79 control panel 77 drive rollers 81 drum screen 81 feed sensor 77 ink 76 pick rollers 77 79 Tetris sensor 80 timing sensor 78 cleaning 76 cleaning pens 129 Clear button 7 cold reset 101 color paper recommended 13 color coding standards 16 22 AWG power distribution 142 20 24 AWG motor drive 142 26 28 AWG sensors 141 AC power 12 AWG UL1015 142 wires and cables 141 color pen nozzles 2534 color schemes test page 2524 communications testing 46 Composite Gray test page 2529 consumables handling in service calls 24 contact glass cleaning 79 control panel buttons 7 control p
292. ettings are not set to stop printing when an ink supply is low Links e Faulttree C7 0BA9 Magenta ink supply is low on page 1356 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 ENWW Event Log error and warning codes 2291 00 0801 Description No communication between the Main Engine PCA A5 and the Power supply PS1 Primary root causes AS PS1 Wire harness between 5 the Power Distribution PCA A1 the Main Engine Backplane PCA 4 and PS1 Recommended actions 1 Links 2 3 4 5 6 T Reseat A5 Check the power LEDs on A5 Check the wire harness between A5 A1 A4 and PS1 Check power LEDs on A1 Replace PS1 Replace A1 Replace 4 Component locator Electronics component locator on page 1760 Wiring diagram Main Engine PCA A5 diagram on page 2507 Parts diagram Electronics parts diagrams on page 1760 Replace PS1 Power supply assembly on page 625 Replace A1 Power Distribution PCA A1 on page 630 Replace A4 Main Engine Backplane PCA A4 on page 633 2292 Appendix A Event Log codes ENWW D0 0802 Description e Power supply PS1 EEPROM failure Primary root causes e PS1 Recommended actions Replace 51 Links e Component locator Electronics component locator on page 1760
293. failure Primary root causes 20 e Carriage 2 e chain wire harness Recommended actions 1 Replace 20 2 Replace the Carriage 2 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A20 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 2 e chain E chain page 480 2324 Appendix A Event Log codes ENWW D1 076A Description e Communication test between the Image Processing PCA and Pen Pocket 6 PCA A21 failed Primary root causes e 21 6 e Carriage 2 e chain wire harness Recommended actions 1 Replace 21 2 Replace A6 3 Replace the Carriage 2 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Carriage parts diagrams on page 1602 e Replace A21 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A6 Image Processing PCA assembly on page 513 e Replace the Carriage 2 e chain E chain on page 480 ENWW Event Log error and warning codes 2325 D1 076B Description Communication test between the Pen Pocket 6 PCA A21 and Pen 6 failed Primary root causes Pen 6 A21 Recommended actions T 2 3 Links Reseat Pen 6 Replac
294. formation will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem 2416 Appendix A Event Log codes ENWW D5 1010 Description e Internet fax configuration error Primary root causes e Cannot deliver an Internet fax due to a configuration error Recommended actions 1 Verify that the fax provider domain and the default fax account e mail address are set correctly 2 Check the MFP network connection 3 Resend the fax 4 If the error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem ENWW Event Log error and warning codes 2417 D5 1011 Description e Searchable PDF file type error Primary root causes e An error occurred while trying to generate a searchable PDF file type Recommended actions 1 Resend the fax 2 Reboot the MFP 3 Ifthe error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem 2418 Appendix A Event Log codes ENWW D5 1012 Description e RTF file type error Primary root causes e An error occurred while trying to generate RTF file type
295. ftware 2518 table of 2518 service intervals 69 service links configuring 29 service station cap assembly 583 ENWW drop detect assembly 587 588 drop detect spittoon 588 pen cooling fans assembly 591 removing and replacing parts 577 service station assembly 577 service station latch sensor SN20 590 service station sensors 589 web advance encoder EN11 586 web drive motor M5 583 web low sensor SN21 590 web wipe cartridge guide 581 web wipe material lift assembly 584 web wipe material lift motor M4 586 wiring diagram 2495 service station assembly removing and replacing 577 service station sensors removing and replacing 589 service station latch sensor SN20 590 web low sensor SN21 590 service tools Boot Manager 93 password changing 92 Protected Service Mode PSM 92 reinitializing NVRAM 93 stapler 1 assembly removing and replacing 751 stapler 2 assembly removing and replacing 753 Start button control panel 7 touchscreen 10 Startup Menu 88 startup options 91 status Home screen 8 lights 7 Stop button locate 7 stopping accuracy of carriage motors 122 strategy removing and replacing parts 136 streaks test page 2532 subsystem devices running 46 subsystem diagnostic pages 44 subsystems diagnostic pages 45 subsystems menu 45 supplies ordering 29 switches accumulator closed switch SW256 851 lower elevator bottom switch SW251 850 lower elevator overload switch SW250 850
296. function Code Type of event Code Event description 0 Covers and interlocks 0A Pen Ax Bx Warning 30 Scanner 0B Ink Ox 9x Error 31 ADF oc Heater Ex Fx System message 99 RFU Vacuum Cx Dx Condition AO Tray 1 01 1 Trays 2 3 and 4 02 Sensor or switch A2 Tray 5 03 Solenoid A3 Finisher 04 Clutch BO Vertical transport 05 Encoder B1 Horizontal transport 06 LED B2 IDO 07 Non formatter PCA CO Vacuum and drum vacuum 08 Power supply C1 Drum drive and drum encoder 09 Fan or blower C2 Dryer 10 Digital send C3 Image quality 11 Formatter real time clock Service Station and Web wipe 13 Paper jam 5 Aerosol 20 Memory C6 Drum spittoon 21 22 Image quality C7 IDS 38 Firmware DO Power electronics 00 Other D1 D2 Imaging electronics D3 Formatter electronics D4 Run control electronics D5 Coprocessor and Digital Send EX System firmware Figure F 5 Error log table ENWW Error log table 2551 2552 Appendix F Reference diagrams ENWW Index Symbols Numerics 1900 00 02E2 00 0301 16 22 AWG power distribution 20 24 AWG motor drive 1901 color coding 26 28 AWG sensors color coding 30 0701 30 0702 30 0703 30 0704 30 0705 30 0706 30 0707 30 0708 30 0709 30 0710 30 0711 30 0712 30 0713 30 0714 30 0715 30 0716 30 0717 30 0718 30 0719 30 0720 30 0721 30 0722 30 0723 30 0724 30 0725 30 0726 31 1301 31 1302 31 1303 31 1308 ENWW 1902 1903 1904 1905 1906 1907 1908 1910 1912 1913 19
297. g diagram Tray 1 wiring diagram 2465 Carriage e Carriage wiring diagram e Carriage encoder diagram e Carriage pocket PCA diagram Carriage PSU PCA A7 diagram Carriage wiring diagram M1 M2 M3 SN22 LED10 30 5 SN61 EE SN62 Lw W35P1 M1 af a 2 8 W35P2 M2 DS DCMG C1 DCNA DS DCH1 C1 DCHB DS DCM2 C2 DCHA DS DCH3 C2 DCHB DS DCM4 DRUN DCHA DS CMS DRUM DCHB 1 2 W35P3 M3 INNAM W35P1 W10J1 lt n 15 Q 10 vout ONDWN RA W48P22 SN22 NAV ARR LATCH LED NAV LED CAPRIAGE LATCH 2 BACK 2 Loor LOOPBACK Lm W48P10 LED10 46P1 SN61 W48P13 W47J13 W46P2 SN62 Figure B 6 Carriage wiring diagram 2466 Appendix Wiring diagrams 1 TEMP F 2 CND F 3 TEMP_R 4 W46P3 W25J3 ENWW Carriage encoder diagram CARRIAGE ENCODER REV 5 0 5956 80007 Figure B 7 Carriage encoder diagram Carriage pocket PCA diagram d m 11701 19 AD YBRAP TOR 1 14 Figure B 8 Pocket PCA di
298. g location YC2 pins 3 to 6 If the signal does not go low replace A401 1930 Appendix A Event Log codes ENWW Links ENWW 12 13 14 15 16 17 18 19 Test the voltage to M402 on 401 2 pins 7 to 12 Activate M402 and then test the signal to M402 on A401 at the following location YC2 pins 9 to 12 If the signal does not go low replace A401 Check the wire harness between SN404 and A401 Test the voltage at SN404 5 V at pins 1 and 3 on the connector Check the original feed roller and separation pad for wear and contamination Check the feed shaft one way clutch Check the wire harness between SOL403 SOL404 and A401 Disconnect SOL403 and SOL404 and then test the continuity on each wire connector Replace the solenoid if the continuity is open Diagnostic page Click Subsystems and then click ADF Component locator ADF component locator on page 1582 Wiring diagram ADF wiring diagram on page 2464 Parts diagram ADF parts diagrams on page 1582 Replace ADF components Automatic document feeder ADF on page 182 Event Log error and warning codes 1931 31 1302 Description Jam at ADF Feed sensor SN404 Primary root causes ADF Feed motor M401 SN404 ADF Feed clutch CL401 Original feed roller Separation pad One way clutch ADF Control PCA A401 Recommended actions 1 gt Ge dm 10 11 12 13 14 15 16 Tf Close the ADF and then remove all pape
299. ge 1708 e Wiring diagram Tray 5 wiring diagram on page 2483 e Parts diagram Tray 5 parts diagrams on page 1708 e M102 A2 0102 on page 2044 e 2 4 0705 on page 2392 2046 Appendix A Event Log codes ENWW A2 03A1 Description e Tray 5 separator worn Primary root causes e Pick roller assembly Recommended actions A Replace the pick roller assembly Links e Diagnostic page Click Subsystems click Input Trays and then click Tray 5 e Component locator Tray 5 component locator on page 1708 e Wiring diagram Tray 5 wiring diagram on page 2483 e Parts diagram Tray 5 parts diagrams on page 1708 ENWW Event Log error and warning codes 2047 A2 04A1 Description e Tray 5 Pick clutch CL101 failed Primary root causes e CL101 Recommended actions Replace CL101 Links e Diagnostic page Click Subsystems click Input Trays and then click Tray 5 e Component locator Tray 5 component locator on page 1708 e Wiring diagram Tray 5 wiring diagram on page 2483 e Parts diagram Tray 5 parts diagrams on page 1708 e Replace CL101 Tray 5 Pick clutch CL101 on page 683 2048 Appendix A Event Log codes ENWW A2 04A2 Description e Tray 5 lower separator tension too low Primary root causes e 5 lower separator spring Recommended actions A Adjust or replace the Tray 5 lower separator spring Links e Diagnostic page Click Subsystems click Input Trays and then click Tray 5 e
300. ge 1760 e Replace A5 Main Engine PCA A5 on page 631 e Replace A8 ISS PCA A8 on page 541 ENWW Event Log error and warning codes 2395 D4 0711 Description e EEPROM failure on the Main Engine A5 Primary root causes e 5 Recommended actions A Replace 5 Links e Component locator Electronics component locator on page 1760 e Wiring diagram Main Engine PCA A5 diagram on page 2507 e Parts diagram Electronics parts diagrams on page 1760 e Replace A5 Main Engine PCA A5 on page 631 2396 Appendix Event Log codes ENWW D4 0712 Description e Generic communications bus failure Primary root causes e combination of communication bus errors between the Main Engine 5 Image Processing PCA A6 the carriage PCAs Motion PCA A2 or the Ink Assist PCA A3 Recommended actions Reboot the MFP and a more specific event code should be declared Follow the troubleshooting information for the displayed event code ENWW Event Log error and warning codes 2397 D4 0713 Description e Communication bus failure between the Main Engine PCA A5 the Image Processing PCA and the Pen Pocket 1 PCA A16 or the Carriage 1 Encoder PCA 9 Primary root causes e Wire harness between the A5 the and A16 A9 e Carriage 1 e chain e AS e e 16 e 9 e Main Engine Backplane PCA 4 Recommended actions 1 If you have not done so alrea
301. ge 2 PPS 2 functionality Primary root causes Carriage 2 PPS assembly Pen Pocket 4 PCA 19 PPS wire harness Carriage 2 bearings Recommended actions 1 2 3 4 Links ENWW Replace the PPS assembly Replace A19 Replace the PPS wire harness Replace the Carriage 2 bearings Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace the PPS PPS assembly on page 502 Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Event Log error and warning codes 2331 D1 0A1A Description Pen 1 Bonding Agent failure missing shorted too many nozzles out or bad acumen Primary root causes Incorrectly connected trailing cables on the Image Processing PCA A6 Pen 1 Pen Pocket 1 PCA A16 Recommended actions 15 2 3 Links Verify that the trailing cables are securely connected to the correct location on A6 Replace Pen 1 Replace A16 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace Pen 1 Pens on page 471 Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2332 Appendix Event Log codes ENWW D1 0A1B Description e 1 Bonding Agent thermal failure Primary root
302. ge 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A21 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 2 e chain E chain on page 480 2328 Appendix A Event Log codes ENWW D1 0900 Description e CPSU Cooling fan FAN3 failed Primary root causes FAN3 e Wire harness between FANS and the Carriage PSU 7 7 Recommended actions 1 Check the wire harness between and 7 2 Replace FANS 3 Replace 7 Links e Component locator Electronics component locator on page 1760 e Wiring diagram Carriage PSU PCA A7 diagram on page 2468 e Parts diagram Electronics parts diagrams on page 1760 ENWW Event Log error and warning codes 2329 D1 0A07 Description Carriage 1 PPS 1 functionality Primary root causes Carriage 1 PPS assembly Pen Pocket 1 PCA A16 PPS wire harness Carriage 1 bearings Recommended actions 1 2 3 4 Links Replace the PPS assembly Replace A16 Replace the PPS wire harness Replace the Carriage 1 bearings Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace the PPS PPS assembly on page 502 Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2330 Appendix A Event Log codes ENWW D1 0A08 Description Carria
303. ght 569 dryer FAN5 568 dryer heater assembly 566 dryersensors 573 dryer slider lever 571 dryer temperature 1 sensor SN36 576 duplex inner short damper 407 duplex upper outer guide 417 e chains 480 EIO Riser PCA A31 617 electronics bay cooling fan FAN4 632 fans 246 2572 Index finisher back latch sensor SN200 789 finisher diverter solenoid SOL211 857 finisher front latch sensor SN204 790 finisher handle 1 back sensor SN202 789 finisher handle 1 front sensor SN206 791 finisher handle 1 LED LED234 849 finisher handle 3 LED LED223 848 finisher handle 3 sensor SN222 794 finisher input paper path motor M210 816 Finisher Interface PCA A29 619 finisher job separator gate motor M262 834 finisher job separator gate open sensor SN262 803 finisher job separator lower limit sensor SN260 802 finisher job separator offset back sensor SN265 804 finisher job separator stack height sensor SN267 804 finisher job support arm motor M253 830 finisher LED 203 204 205 847 finisher lower 2 sensor SN221 793 finisher lower elevator motor M250 828 finisher lower elevator move sensor SN250 799 finisher lower elevator paper present sensor SN258 802 finisher lower elevator stack height sensor SN257 801 finisher lower paper path motor M220 818 finisher main PCA A200 859 finisher right side panel sensor SN216 793 finisher right side panel LED LED201
304. he Carriage PSU PCA A7 and the Image Processing PCA A6 AT A6 Recommended actions 1 2 3 Links Check the wire harness between A7 and A6 Replace 7 Replace 6 Component locator Electronics component locator on page 1760 Wiring diagram Carriage PSU PCA A7 diagram on page 2468 Parts diagram Electronics parts diagrams on page 1760 Replace A7 Carriage PSU PCA A7 on page 510 Replace A6 Image Processing PCA assembly on page 513 2304 Appendix A Event Log codes ENWW D1 071A Description e Communication test between the Image Processing PCA and Pen Pocket 1 PCA A16 failed Primary root causes e 16 e A6 e Carriage 1 e chain wire harness Recommended actions 1 Replace A16 2 Replace A6 3 Replace the Carriage 1 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Carriage parts diagrams on page 1602 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A6 Image Processing PCA assembly on page 513 e Replace the Carriage 1 e chain E chain on page 480 ENWW Event Log error and warning codes 2305 D1 071B Description Communication test between the Pen Pocket 1 PCA A16 and Pen 1 failed Primary root causes Pen 1 A16 Recommended actions T 2 3 Links Reseat Pen 1 Replace Pen 1 Rep
305. he Configuration page and then check the available RAM against the RAM available on the MFP 2 Reboot the MFP 3 Uninstall other systems that consume RAM such as compact flash third party software and extra DIMMS 4 Install more RAM 5 Print only the page that failed to print 6 Try another PDL driver and select less complex device options 7 Try a different PDL XL to PS PS to XL PCL2 PDF 8 Update the MFP firmware and printer driver Links e Configuration page Click Settings Procedures and then click Print Information Pages 1972 Appendix Event Log codes ENWW 32 4400 Description File operation failed Primary root causes USB device has been removed Hard disk problem File not found No free file descriptors Invalid number of bits File with the same name exists Illegal field name Incorrect permissions to delete a file or a directory Trying to perform file operations on an item that is not a file Trying to perform directory operations on an item that is not a directory Directory is full File is write only Corrupt system file No available RAM on formatter main PCA Recommended actions Links ENWW 1 2 3 4 5 6 Reinstall a removed USB device Delete unnecessary files Reboot the MFP Perform a hard disk initialization procedure Use the reformat option to download and reinstall firmware Replace the hard disk Component locator Formatter component locator on p
306. he Finisher Paper Path diagnostic page and then test SN200 2 Check the wire harness between SN200 and A200 3 Check the voltage at SN200 3 3 Vdc at pins 1 to and 5 0 Vdc at pins 2 to on W201P1 SN200 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 8 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN200 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2095 A3 0212 Description e Finisher Right Side Panel sensor SN216 failed connect test Primary root causes e SN216 e Finisher right side door latch and hinges e Wire harness between SN216 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN216 2 Check the Finisher right side door latch and hinges 3 Check the wire harness between SN216 and A200 4 Check the voltage at SN216 5 Vdc at pins 2A to 1A and 3 3 Vdc at pins 3A to 1A on W211P1 W201 J211 5 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 6 wiring diagram on page 2478 e Parts diagram Finisher
307. he solenoid connector 20 Vdc at pins 1 to 2 GND on W20P1 SOL1 Activate SOL1 and then test the voltage to SOL1 on A2 3 8 Vdc at J2 pins 2 to 9 GND Additional root causes Links ENWW A2 Fault tree 0 1301 No pick Tray 1 page 1057 Diagnostic page Click Subsystems click Input Trays and then click Tray 1 Component locator Tray 1 component locator on page 1598 Wiring diagram Tray 1 wiring diagram on page 2465 Parts diagram Tray 1 parts diagram page 1599 Replace SOL1 Tray 1 Pick solenoid SOL1 on page 302 A2 D4 0705 on page 2392 Event Log error and warning codes 2029 A1 0102 Description Tray 2 Pick motor M19 stall Primary root causes Pick roller Media condition M19 Tray 2 Distribution PCA A33 Wire harness between A33 and the Trays 2 3 and 4 Controller PCA A23 Recommended actions 1 2 5 6 If you have not done so already reboot the MFP in Protected Service mode PSM Open the Trays 2 3 4 diagnostic page pull out Tray 2 and then turn on M19 to see if the motor runs Verify that the pick arm moves up and down freely and that it is aligned correctly Test the voltage on the wire harness to A33 from A23 24 Vdc at J1 pins 8 to 7 GND and 9 to 7 GND Test the voltage to M19 on A33 24 Vdc at J4 pins 1 to 4 GND Test the voltage to M19 on A23 24 Vdc at J6 pins 9 to 7 GND Additional root causes Links A23 Fault tree A1 0102 T
308. hen check the power line consumption wattage reading The wattage is the sum of the normal power line consumption the Dryer fan FAN5 power and HTR1 power 400 watts The total should vary between 550 and 650 watts 3 Measure the resistance of the four dryer coils 28 5 ohms at pins 1 to 2 2 to 3 4 to 5 and 5 to 6 on W22P1 PS1 4 Measure the two dryer signals on the Main Engine PCA A5 Additional root causes e 1 Links e Fault tree C2 0C01 Dryer heater HTR1 problem on page 1299 Diagnostic page Click Subsystems and then click Dryer e Component locator Dryer component locator on page 1662 e Wiring diagram Dryer wiring diagram on page 2473 e Parts diagram Dryer parts diagrams on page 1662 e Replace HTR1 Dryer heater assembly on page 566 e 1 04 0702 on page 2389 2240 Appendix Event Log codes ENWW C3 22A0 Description e Density out of range during an Automatic Pen Alignment Primary root causes e nozzles e Colored paper Recommended actions 1 Verify that the paper in the source tray is not colored Use only 20 Ib multipurpose paper 2 Open the Engine Calibrations 1 page and then perform a Drop Detect calibration Verify that the pen health gauge reading for each pen is green Fix any nozzle health problem 3 Run the APA Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 1 ENWW Event L
309. hen click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1991 80 0302 Description Channel table full Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 1992 Appendix Event Log codes ENWW 80 0303 Description e Producer index not reset Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing PCA 27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware
310. ia sensor SN8 425 IDO interlock solenoid SOL3 419 IDOLEDs 433 IDO media eject 393 IDO media eject motor M13 369 IDO media thickness encoder EN14 424 IDO motors 364 ENWW IDO output 1 sensor SN15 430 IDO output 2 sensor SN12 427 IDO output door open sensor SN14 430 IDO output media sensor SN9 426 IDO output motor M11 367 IDO printer interface 421 IDO rear cover 353 IDO removable module IDO RM 350 IDO sensors 424 IDO staging sensors 425 input guide assembly 388 input paper guide 362 Output bin full sensor SN17 432 output bin LED LED14 436 pinch roller assembly 360 pinch roller guide assembly 360 removing and replacing parts 349 IDO belts removing and replacing 372 IDO covers curler front cover 354 curler rear cover 354 IDO front cover 353 IDO rear cover 353 removing and replacing 352 IDO curler curler assembly 373 curler comb 383 curler drive shaft assembly 384 curler handle and latches 385 curler input drive roller assembly 376 curler medium roller assembly 378 curler small roller assembly 380 curler drive rollers and drive shaft 374 curler large roller assembly 375 removing and replacing 373 IDO decurler assembly removing and replacing 409 IDO door IDO H bar damper 418 IDO H bar interlock 420 IDO interlock solenoid SOL3 419 removing and replacing 417 IDO duplexer door removing and replacing 354 IDO handle 2 assembly removing and replacing 391 IDO LE
311. iagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs Component locator IDO component locator on page 1729 Wiring diagram Motion PCA A2 diagram on page 2508 Parts diagram IDO parts diagrams on page 1729 Replace EN14 IDO Media Thickness encoder EN14 on page 424 M10 B2 0102 on page 2176 A2 D4 0705 on page 2392 Event Log error and warning codes 2183 B2 0301 Description e A Able to open locked left side upper panel Primary root causes e Misaligned IDO door e IDO Interlock solenoid SOL3 e Bad wire harness between the Motion PCA A2 and SOL3 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Checkthe alignment of the IDO door 3 Open the IDO Sensors Solenoids LEDs diagnostic page and then activate SOL3 4 Check the voltage at SOL3 20 Vdc at pins 1 to 2 on W98P3 SOL3 5 Check the voltage to SOL3 on A2 20 Vdc at J14 pins 9 to 18 Additional root causes o A2 Links e Fault tree B2 0301 Able to open locked left side upper panel on page 1228 e Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs e Component locator IDO component locator on page 1729 e Wiring diagram IDO H bar wiring diagram on page 2489 e Parts diagram IDO parts diagrams on page 1729 e 2 4 0705 on page 2392 2184 Appendix Event Log codes ENWW B2 03C1 Descript
312. iagram Finisher 6 wiring diagram on page 2478 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN212 Sensors on page 788 e X Replace A200 Finisher Main PCA A200 on page 859 2086 Appendix A Event Log codes ENWW A3 0202 Description e Finisher Input 2 sensor SN213 failed connect test Primary root causes e SN213 e Wire harness between SN213 and the Finisher Main A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN213 2 Check the wire harness between SN213 and A200 3 Check the voltage at SN213 3 3 Vdc at pins to 5B and to 5B on W211P1 W201J211 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 6 wiring diagram on page 2478 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN213 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2087 A3 0203 Description e Finisher Input 3 sensor SN214 failed connect test Primary root causes e SN214 e Wire harness between SN214 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN214 2 Checkthe wire harness between SN214 and A200 3 Check the voltage at SN214 3 3 Vdc
313. ic page and then turn the drum one revolution by hand and verify that the drum encoder at the Image Processing PCA A6 count changes by 11 438 On the EN1 verify that the 056 LED is lit to indicate that 12 5 3 3 volts are present Rotate the drum by hand and on the 1 verify that the 0510 amber LED flashes Rotate the drum by hand and on the EN1 verify that the 058 DS9 LEDs flash to indicate that a signal is being sent to A6 Rotate the drum by hand and on 1 verify that the 053 and 054 LEDs flash to indicate that Drum 1 encoder 1 EN1 is working Rotate the drum by hand and on ENT verify that the 051 and DS2 LEDs flash to indicate that Drum 2 encoder EN2 on is working Rotate the drum by hand and EN2 verify that the 055 and DS7 LEDs flash to indicate that Drum 0 encoder EN1 is working Check the drum encoder disk for contamination Clean as needed Reseat the wire connectors on EN2 and EN1 Additional root causes Links ENWW A6 Main Engine PCA A5 Diagnostic page Click Subsystems and then click Drum Component locator Drum component locator on page 1641 Wiring diagram Drum wiring diagram on page 2471 Parts diagram Drum parts diagram on page 1642 Event Log error and warning codes 2229 e Ad DA 0702 on page 2389 e D2 0703 on page 2354 2230 Appendix Event Log codes ENWW C1 05A2 Description e Drum Encoder EN2 signal
314. ick force 681 separator force 677 stack height 680 Tray 5 covers front cover 641 left bottom panel 645 pin alignment plate 645 rear cover 643 removing and replacing 640 ENWW right cover 644 top front cover 641 Tray 5top door 644 Tray 5 top left panel 646 Tray 5 distribution PCA A101 removing and replacing 687 Tray 5 elevator cables downhaul cable 656 front and rear cables 653 removing and replacing 653 Tray 5 elevator transmission removing and replacing 651 Tray 5 elevator tray removing and replacing 658 Tray 5 feed roller assembly removing and replacing 661 Tray 5 latch assembly removing and replacing 649 Tray 5 LEDs handle LED LED101 700 media door LED LED102 701 removing and replacing 700 Tray 5 lower separator encoder disk removing and replacing 667 Tray 5 lower separator encoder PCA removing and replacing 666 Tray 5 media hold down assembly removing and replacing 683 Tray 5 motors removing and replacing 696 Tray 5 pick arm assembly removing and replacing 674 Tray 5 pick clutch CL101 removing and replacing 683 Tray 5 sensors back latch sensor SN106 692 elevator lower limit sensor SN110 694 elevator upper limit sensor SN108 693 empty sensor SN111 695 front latch sensor SN105 691 load media sensor SN109 694 media 1 sensor SN101 689 media 2 sensor SN103 689 media door open sensor SN107 692 removing and replacing 688 stack height sensor SN104 690
315. in PCA A200 e 200 Recommended actions 1 Open the Finisher Stapler diagnostic page and then run the Stapler 1 motor M272 and verify that SN272 activates Check the mechanical pivot link in the Stapler 1 assembly Check the wire harness between SN272 and A200 Check the voltage at SN272 3 3 Vdc at pins 8B to 9B on W270J271 W271P1 S M Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Stapler e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 1 wiring diagram on page 2474 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN272 Sensors on page 788 e X Replace A200 Finisher Main A200 on page 859 2124 Appendix Event Log codes ENWW A3 02A9 Description e Finisher Stack Holder sensor 53252 failed Primary root causes e Stack holder tab SN252 e Finisher Stack Holder motor M252 e X Stack holder assembly e Wire harness between SN252 and the Finisher Main PCA A200 e 200 Recommended actions 1 Check the stack holder tab for damage 2 Open the Finisher Lower Elevator diagnostic page and then run M252 and verify that SN252 activates Run M252 and verify that the SN252 count changes and that there is no binding Check the wire harness between SN252 and A200 Check the voltage at SN252 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to 3 on W252P3 SN252 dew Re
316. in Protected Service mode PSM Open the Horizontal Transport diagnostic page and then manually turn M7 with Tray 1 engaged and verify that the rollers turn Run 7 Manually turn the drive roller and verify that the EN3 count changes Check the rollers and belts for damage and wear Test the voltage at M7 12 Vdc at pins 1 to 2 on W18P7 M7 Test the voltage at EN3 5 Vdc at pins 8A to 10A GND on W15P5 W37J5 Test the voltage to M7 on A2 12 Vdc at J2 pins 3 to 10 Test the voltage to EN3 on A2 5 Vdc at J9 pins 5A to 3A GND Additional root causes Links ENWW A2 Fault tree B1 0101 Horizontal motor M7 stall on page 1187 Diagnostic page Click Subsystems click Paper Path and then click Horizontal Transport Component locator Horizontal component locator on page 1720 Wiring diagram Horizontal wiring diagram on page 2485 Parts diagram Horizontal parts diagrams on page 1720 Replace M7 Horizontal motor M7 on page 341 A2 D4 0705 on page 2392 Event Log error and warning codes 2169 B1 0201 Description Transparency sensor 1 SN1 failed calibration Primary root causes SN1 Wire harness between the Motion PCA A2 and SN1 Recommended actions T 2 If you have not done so already reboot the MFP in Protected Service mode PSM Open the Horizontal Transport diagnostic page and then manually activate SN1 and verify that the sensor state changes Verify that SN1 is properly s
317. ion IDO Diverter solenoid SOL2 Primary root causes IDO Diverter solenoid SOL2 Wire harness between SOL2 and the Motion PCA A2 Recommended actions 1 2 3 4 Open the IDO Sensors Solenoids LEDs diagnostic page and then activate and deactivate SOL2 Check SOL2 for mechanical binding contamination excessive wear and correct installation Test the voltage at SOL2 20 Vdc at pins 1 to 2 on W19P2 SOL2 Test the voltage to SOL2 on A2 20 Vdc at J14 pins 6 to 15 Additional root causes Links ENWW A2 Fault tree B2 03C1 IDO Diverter solenoid SOL2 on page 1230 Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs Component locator IDO component locator on page 1729 Wiring diagram IDO paper path 1 wiring diagram page 2487 Parts diagram IDO parts diagrams on page 1729 Replace SOL2 IDO Diverter solenoid SOL2 on page 405 A2 D4 0705 on page 2392 Event Log error and warning codes 2185 B2 1301 Description Paper jam at IDO Input Staging 2 sensor SN10 Primary root causes SN10 Wire harness between SN10 and the Motion PCA A2 Recommended actions T Open the IDO Sensors Solenoids LEDs diagnostic page and then manually activate SN10 and verify that the sensor state changes Verify that SN10 is correctly seated and clean Verify that the idler rollers are correctly seated and clean Test the voltage at SN10 3 25 Vdc at
318. ion e Finisher motor driver 6 temperature is warm Primary root causes e Finisher Input Paper Path motor M210 e Finisher Separator Input motor M268 e Finisher Main PCA A200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 0101 and A3 1360 Follow the troubleshooting procedures for the code 2 Replace A200 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2079 A3 01A7 Description e Finisher motor driver 7 temperature is warm Primary root causes e Finisher Separator Drive motor M260 e Finisher Main PCA A200 Recommended actions 1 Open the Event Log and look for one of the following codes 0140 A3 0142 A3 0143 or A3 0241 Follow the troubleshooting procedures for the code 2 Replace A200 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 2080 Appendix A Event Log codes ENWW A3 01A8 Description Finisher motor driver 8 tempera
319. iption e Vacuum 3 motor VAC3 failed to start on the first or second attempt but started by the third attempt Primary root causes e VAC3 wire harness e VAC3 Recommended actions 1 Open the Vacuum diagnostic page and then run VAC3 multiple times looking for startup problems 2 Check the error and warning logs for all vacuum related entries 3 Check the VAC3 wire connector Links o Fault tree CO 01A3 Vacuum 3 motor VAC3 failed to start on the first or second attempt but started by the third attempt on page 1274 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 ENWW Event Log error and warning codes 2205 C0 01A4 Description e Vacuum 4 motor VACA failed to start on the first or second attempt but started by the third attempt Primary root causes e VAC4 wire harness e VAC4 Recommended actions 1 Open the Vacuum diagnostic page and then run VAC4 multiple times looking for startup problems 2 Check the error and warning logs for all vacuum related entries 3 Check the wire connector Links Fault tree 0 01 4 Vacuum 4 motor VAC4 failed to start on the first or second attempt but started by the third attempt on page 1275 e Diagnostic page Click Subsystems and then click Vacuum e
320. ission parts diagram 1798 Chapter 10 Parts and diagrams ENWW Ref Description Part number Qty 1 Belt SVC BELT GT2 177T 2MM PITCH X 4MM C5956 67657 2 Belt SVC BELT DRIVE 144T GT2 2X4 C5956 67661 3 Belt SVC BELT GT2 2MM PITCH X 4MM 85T C5956 67656 4 Gear bypass idlers SVC KIT GEAR BYPASS C5956 67672 5 Screw SVC SCREW TPG M3X0 5 6MM LG PAN HD ROHS 5956 67001 6 Tensioner SVC ASSY MEDIAPATH TENSIONER C5956 67297 7 Tensioner standoff SVC KIT STANDOFFS TENSIONER C5956 67711 8 Pitch bypass wheel SVC WHEEL PITCH BYPASS C5956 67114 9 Bypass drive swingarm SVC SWINGARM BYPASS DRIVE C5956 67295 10 Screw SVC SCREW TPG M3X0 5 6MM LG PAN HD ROHS 5956 67001 11 Wire saddles SVC KIT WIRE MANAGEMENT 2 C5956 67649 12 Motor SVC MOTOR MEDIAPATH C5956 67742 ENWW Vertical 1799 Web wipe e Web wipe component locator e Web wipe parts diagram Web wipe component locator M4 EN13 FAN7 FAN8 SN21 M5 EN10 SN60 Figure 10 142 Web wipe component locator Web wipe parts diagram Figure 10 143 Web wipe parts diagram 1800 Chapter 10 Parts and diagrams ENWW Ref Description Part number Qty 1 Web wipe SVC KIT PM WEB WIPE C5956 67837 2 Web wipe cartridge SVC CASE CARTRIDGE C5956 67202 3 Feed spool cover and take up spool cover SVC COVER C5956 67085 SPOOL CARTRIDGE 4 Web wipe guide assembly SVC ASSY GUIDE WEB C5956 67628 5 Web wipe encoder roller assembly SVC ASSY ENCODER WEB C5956 67260 ROLL
321. istrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1995 80 0306 Description e Transport overflow Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 1996 Appendix A Event Log codes ENWW 80 0307 Description overflow packets Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the
322. ix A Event Log codes ENWW D3 1101 Description Formatter internal clock battery is dead Primary root causes e Formatter battery e Formatter Main PCA A26 Recommended actions 1 Reboot the MFP Look for a BIOS POST code If a BIOS POST code appears follow the BIOS POST code troubleshooting information in the service manual 2 Replace the formatter battery 3 Replace A26 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A26 Formatter Main PCA A26 on page 621 ENWW Event Log error and warning codes 2383 D3 1102 Description Formatter internal clock is dead Primary root causes e Formatter battery e Formatter Main PCA A26 Recommended actions 1 Reboot the MFP Look for a BIOS POST code If a BIOS POST code appears follow the BIOS POST code troubleshooting information in the service manual 2 Replace the formatter battery 3 Replace A26 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e ReplaceA26 Formatter Main PCA 26 on page 621 2384 Appendix Event Log codes ENWW D3 2301 Description engine communication unable to store configuration Primary root causes e A
323. l Transport e Component locator Horizontal component locator on page 1720 e Wiring diagram Horizontal wiring diagram on page 2485 e Parts diagram Horizontal parts diagrams on page 1720 e Replace SN5 Horizontal sensors on page 345 e B1 0101 on page 2169 e 2 04 0705 on page 2392 2174 Appendix Event Log codes ENWW B2 0101 Description IDO Input 1 motor M8 stall Primary root causes Drive belt M8 IDO Input 1 Motor encoder 9 Wire harness between 8 9 and the Motion PCA A2 Recommended actions 1 O d If you have not done so already reboot the MFP in Protected Service mode PSM Manually turn M8 with Tray 1 engaged and verify that the rollers turn Open the IDO Motors diagnostic page and then run M8 Manually turn the drive roller and verify that the EN9 count changes Check the rollers and belts for damage and wear Test the voltage at M8 5 Vdc at pins 1 to 2 W19P8 M8 Test the voltage at 5 Vdc at pins 2B to 4B W97P7 W44J7 Test the voltage to M8 on A2 17 88 Vdc not using voltage test routine at J14 pins 7 to 16 Test the voltage to 9 2 5 Vdc at pins 2B to W97P7 W44J7 Additional root causes Links ENWW A2 Fault tree B2 0101 IDO Input 1 motor M8 stall on page 1203 Diagnostic page Click Subsystems click Paper Path and then click IDO Motors Component locator IDO component locator
324. lace A16 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace Pen 1 Pens on page 471 2306 Appendix A Event Log codes ENWW D1 071C Description e The Carriage PSU PCA 7 detected a high current leak on Pen 1 Primary root causes e 1 e A16 e Carriage 1 e chain wire harness e AT Recommended actions 1 Replace Pen 1 2 Replace A16 3 Replace the Carriage 1 e chain wire harness 4 Replace 7 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 1 Pens on page 471 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 1 e chain E chain on page 480 e Replace 7 Carriage PSU PCA 7 on page 510 ENWW Event Log error and warning codes 2307 D1 071D Description Pocket 1 PCA A16 failure Primary root causes 16 e Carriage 1 e chain wire harness Recommended actions 1 Replace the A16 2 Replace the Carriage 1 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467
325. lacing 337 horizontal drive rollers removing and replacing 345 horizontal jam access guide removing and replacing 338 horizontal latch assembly removing and replacing 342 horizontal latch LED LED1 removing and replacing 347 horizontal motor M7 removing and replacing 341 horizontal sensors horizontal paper sensors 346 removing and replacing 345 transparency sensor 1 SN1 345 horizontal wiring diagram 2485 HP Multifunction Finisher accumulator 754 accumulator assembly 756 accumulator bearing bracket home sensor SN248 798 accumulator bearing bracket motor M242 822 accumulator bearing bracket sensors SN240 241 242 795 accumulator closed switch SW256 851 accumulator covers 755 accumulator distribution PCA A240 778 accumulator entry motor M240 820 accumulator entry sensor SN246 and accumulator paper tensioner SN247 797 accumulator exit motor M241 821 accumulator guide bar motor M243 824 accumulator guide bar sensors SN243 244 245 796 accumulator offset 1 motor M244 825 accumulator offset 2 motor M245 826 accumulator open motor M256 831 accumulator retainer finger motor M246 827 bearing bracket assembly 761 capacity 17 diverter assembly 718 doors and covers 704 finisher back latch sensor SN200 789 finisher diverter solenoid SOL211 857 finisher front latch sensor SN204 790 finisher handle 1 back sensor SN202 789 finisher handle 1 front sensor SN206 791
326. le type Recommended actions 1 Resend the fax 2 Reboot the MFP 3 Ifthe error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem 2422 Appendix A Event Log codes ENWW D5 1016 Description e XML file type error Primary root causes e Anerror occurred while trying to generate a XML file type Recommended actions 1 Resend the fax 2 Reboot the MFP 3 the error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem ENWW Event Log error and warning codes 2423 D5 1017 Description General address book services error Primary root causes e A general failure occurred in the address book services component Recommended actions Reboot the MFP 2424 Appendix A Event Log codes ENWW D5 1018 Description e Address book invalid argument error Primary root causes e Aninvalid argument was passed to the address book services component Recommended actions A Reboot the MFP ENWW Event Log error and warning codes 2425 D5 1019 Description e Address book invalid operation error Primary root causes e Aninvalid operation occurred
327. lick Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Stepper motor procedure How to test a stepper motor on page 865 e Replace M243 Accumulator Guide Bar motor M243 on page 824 e Replace A200 Finisher Main PCA A200 on page 859 e Replace A240 Accumulator Distribution PCA A240 on page 778 2064 Appendix A Event Log codes ENWW A3 0125 Description e Accumulator Bearing Bracket motor M242 failed connect test Primary root causes e M242 e Wire harness between the Finisher Main PCA A200 Accumulator Distribution PCA A240 and M242 e A200 e A240 Recommended actions 1 Open the Finisher Accumulator diagnostic page and then run M242 and verify that the motor turns 2 Check the wire harness between M242 and A240 3 Using the stepper motor test procedure test the voltage to M242 on A240 CN7 on pins 1 to 2 and 3 to 4 4 Replace A200 5 Replace A240 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Stepper motor procedure How to test a stepper motor on page 865 e Replace M242 Accum
328. ltage between the two motor connectors the measurement will be 0 Vdc If you measure the voltage between one motor connector and the MFP frame the voltage will be 32 Vdc Replace M1 Replace A2 Replace 9 Replace A16 Replace the Carriage 1 encoder strip Diagnostic page Click Subsystems and then click Carriage Mechanism Component locator Carriage component locator on page 1602 Wiring diagram Carriage wiring diagram on page 2466 Parts diagram Carriage parts diagrams on page 1602 Replace M1 Carriage 1 motor M1 and Carriage 2 motor M2 on page 492 Replace A2 Motion PCA A2 on page 628 Replace 9 Carriage encoder PCAs 16 and 19 on page 506 Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace the Carriage 1 encoder strip Carriage encoder strip on page 474 Event Log error and warning codes 2297 D1 0102 Description Carriage 2 motor M2 stall Primary root causes Wire harness between M2 and the Motion PCA A2 M2 A2 Carriage 2 Encoder PCA A24 Pen Pocket 4 PCA A19 Carriage 2 encoder strip Recommended actions 1 2 o S Links Check the wire harness between M2 and A2 Repair or replace the wire harness between M2 and 2 Check electrical connections on A2 at J15 If you measure the voltage between the two motor connectors the measurement will be 0 Vdc If you measure the voltage between one motor connector and the MFP fram
329. m and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e 04 0703 on page 2390 e Ab 04 0702 on page 2389 ENWW Event Log error and warning codes 2195 C0 0102 Description e Vacuum 2 motor 2 failed to start after three attempts Primary root causes e VAC2 e Wire harness between 2 the Ink Assist PCA and the Main Engine 5 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM 2 Test the voltage at VAC2 2 to 5 Vac on VAC2 pins 1 to 2 1 to 3 and 2 to 3 3 Testthe voltage to VAC2 on A3 2 to 5 Vac at J5 pins 4 to 5 4 to 6 and 5 to 6 Additional root causes e e 5 Links e Fault tree C0 0102 Vacuum 2 motor VAC2 failed to start after three attempts on page 1262 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e 04 0703 on page 2390 e 5 D4 0702 on page 2389 2196 Appendix Event Log codes ENWW C0 0103 Description e Vacuum motor VAC3 failed to start after three attempts Primary root causes e VAC3 e Wire harness between VAC3 the Ink Assist PCA and the Main Engine A5 Recommended actions 1 f you have not done so already reboot the
330. mary root causes 20 e AT e Carriage 2 e chain Recommended actions 1 Reseat or replace 20 2 Replace A7 3 Reseat or replace the Carriage 2 e chain Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace 7 Carriage PSU 7 on page 510 e Replace A20 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the e chain E chain on page 480 ENWW Event Log error and warning codes 2361 D2 0712 Description e Pen Pocket 6 A21 to pen voltage regulator PVR on the Carriage PSU PCA 7 drive signal failed Primary root causes A21 e AT e Carriage 2 e chain Recommended actions 1 Reseat or replace A21 2 Replace AT 3 Reseator replace the Carriage 2 e chain Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A7 Carriage PSU PCA 7 on page 510 e Replace A21 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the e chain E chain on page 480 2362 Appendix Event Log codes ENWW D2 0713 Description e Image Processing power failed Primary root causes e Fuses e Wire harness between and the Main Engine
331. mary root causes e Unknown Recommended actions A Reboot the MFP 2458 Appendix A Event Log codes ENWW Ex yyzz Description e Print engine firmware corrupted Primary root causes e Thisis a generic firmware related error code There are many reasons why an Ex yyzz code might be declared Recommended actions 1 Ifyou have not done so already reboot the MFP in Protected Service mode PSM 2 Reboot the MFP 3 Restore NVM and then reboot the MFP 4 Reload the MFP firmware Links e NVM page Click Settings Procedures click NVM and then click Manual NVM Restore ENWW Event Log error and warning codes 2459 2460 Appendix A Event Log codes ENWW B Wiring diagrams e MEP wiring overview e ADF wiring diagram e Tray 1 wiring diagram e Carriage e Covers wiring diagram e Control panel wiring diagram e Drum e Dryer wiring diagram e Finisher e Formatter wiring diagram e Tray 5 e Horizontal wiring diagram e IDO e IDS e Scanner Service station wiring diagram e Trays 2 3 and 4 e Vacuum and aerosol wiring diagram e Vertical wiring diagram e Web wipe wiring diagram e PCA diagrams ENWW 2461 MFP wiring overview e wiring overview diagram 1 MEP wiring overview diagram 2 e wiring overview diagram 3 MFP wiring overview diagram 1 Ass Connector Label 1 Label 2 Connector Component Label 4 Device Tertiary Cable Label 5 Device Back
332. mary root causes e Accumulator Entry motor M240 e Accumulator Exit motor M241 e Wire harness between A200 M240 and M241 e 200 Recommended actions 1 Verify that the 42 Vdc LED on A200 is lit Test the voltage at the 42 Vdc test point on A200 Open the Finisher Accumulator diagnostic page and then run M240 and M241 2 3 4 Perform the stepper motor checkout procedure 5 Check the wire harness between A200 M240 and M241 6 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 2144 Appendix A Event Log codes ENWW A3 1300 Description Finisher Input 0 sensor SN211 problem Primary root causes SN211 Transport drive belt damage and tension Transport drive rollers and idler rollers Right door latch and hinges Wire harness between the Finisher Main PCA A200 and SN211 A200 Recommended actions 1 2 3 4 Clean 5 211 and then verify that SN211 is correctly installed Verify that the door latch and hinges operate correctly Open the Finisher Paper Path diagnostic page and then test SN211 Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Ch
333. mbly on page 513 e Replace A4 Main Engine Backplane PCA A4 on page 633 e Replace A5 Main Engine PCA A5 on page 631 ENWW Event Log error and warning codes 2355 D2 0705 Description e Serial interface communications error between the Main Engine 5 and the Image Processing PCA A6 Primary root causes e Fuses on e Wire harness between and Main Engine PCA 5 e Wire harness between the and the Power Distribution PCA A1 e Main Engine Backplane PCA 4 6 e Power supply 51 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM Check the power LEDs on Check or replace the fuses on 2 3 4 Check or reseat the wire harness between 6 5 5 Check or reseat the wire harness between A6 and 1 6 Open the Communication diagnostic page and then run the A6 communication test Replace 8 Replace 4 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 Image Processing PCA assembly on page 513 e Replace A4 Main Engine Backplane PCA A4 on page 633 2356 Appendix Event Log codes ENWW D2 0707 Description e Pen Pocket 1 PCA A16 to pen voltage regulator PVR on
334. mory data error Primary root causes e Failure when reading EEPROM data to flash memory in A501 A501 EEPROM and A501 Recommended actions 1 Turn off the MFP reseat U11 IC on A501 and then turn on the MFP 2 Replace A501 Links e Diagnostic page Click Subsystems and then click Scanner e Component locator Scanner component locator on page 1770 e Wiring diagram Scanner wiring diagram on page 2493 e Parts diagram Scanner parts diagram on page 1771 e Replace A501 Scanner Control PCA A501 on page 242 1902 Appendix A Event Log codes ENWW 30 0702 Description e Scanner Control PCA A501 memory R W error Primary root causes e 501 Recommended actions 1 Turn off the MFP reseat the connectors on A501 and then turn on the MFP 2 Replace A501 Links e Diagnostic page Click Subsystems and then click Scanner e Component locator Scanner component locator on page 1770 e Wiring diagram Scanner wiring diagram on page 2493 e Parts diagram Scanner parts diagram on page 1771 e Replace A501 Scanner Control PCA A501 on page 242 ENWW Event Log error and warning codes 1903 30 0703 Description Scanner main data transfer error Primary root causes Wire harness between the AFE PCA A502 the Scanner Control PCA A501 and the Copy Processing PCA A27 A502 A501 A27 Recommended actions 1 Links Turn off the MFP check the wire harness between A502 A501 and A27
335. mp W270J280 SAFETY INTERLOCK STAPLER 1 W270J271 PCA MOTORS amp SENSOR Figure B 16 Finisher 1 wiring diagram 2474 Appendix Wiring diagrams J16 STAPLER MOTORS 270 2 119 STAPLER SENSORS ENWW Finisher 2 wiring diagram J4 262 9 W262J263 W263P2 1 2 w260J263 w263P1 E 11 JS ELEVATOR PINCH WHITE 4 1 GROUND 2 W263J265 BLACK 11 2 JS SAFETY B JS SAFETY A 7T YELLOW YELLOW 1 BLACK 2 2 LOW W263P6 2 GROUND 1 YELI 1 W263P3 RED 2 2 7 JS ENCODER B BLUE 1 1 5V BLUEWHITE 2 2 loc ENCODER A ORANGE s 3 4 GROUND ORANGE BLACK 4 4 ELEVATOR BRACKET 1 COLLECTOR BROWN W263P3 GND YELLOW ay SN260 KA ANODE GREEN W263J266 Figure B 17 Finisher 2 wiring diagram ENWW Finisher 2475 W260P26 J22 JOB SEPARATOR SENSORS Finisher 3 wiring diagram GROUND SCREW
336. mponent locator IDO component locator on page 1729 e Wiring diagram IDO paper path 2 wiring diagram on page 2488 e Parts diagram IDO parts diagrams on page 1729 e Replace SN7 IDO sensors on page 424 e M10 B2 0102 on page 2176 e 2 4 0705 on page 2392 2188 Appendix Event Log codes ENWW B2 1304 Description e Paper jam at IDO Input Media sensor SN8 Primary root causes e SN8 e Wire harness between 5 8 and the Motion PCA A2 Recommended actions 1 Open the IDO Sensors Solenoids LEDs diagnostic page and then manually activate SN8 and verify that the sensor state changes 2 Verify that SN8 is correctly seated and clean 3 Verify that the idler rollers are correctly seated and clean 4 Test the voltage at SN8 0 Vdc blocked and unblocked at pins 10B to 11B and 5 Vdc blocked and unblocked at pins 12B to 11B on W96P6 W45J6 5 Test the voltage toSN8 on 2 3 3 Vdc at J5 pins 6B to 5B and to 5B Additional root causes e M15 e 2 Links e Fault tree B2 1304 Paper jam at IDO Input Media sensor SN8 on page 1248 e Diagnostic page Click Subsystems click Paper Path and then click IDO Sensors Solenoids LEDs e Component locator IDO component locator on page 1729 e Wiring diagram IDO paper path 1 wiring diagram on page 2487 e Parts diagram IDO parts diagrams on page 1729 e Replace SN8 IDO sensors on page 424 e M15 2 0103 on page 2177 e 2 04 0705 on page
337. n 2 Pens on page 471 2310 Appendix A Event Log codes ENWW D1 072C Description e Carriage PSU PCA 7 detected a high current leak on Pen 2 Primary root causes e Pen2 e 17 e Carriage 1 e chain wire harness e AT Recommended actions 1 Replace Pen 2 2 Replace A17 3 Replace the Carriage 1 e chain wire harness 4 Replace 7 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 2 Pens on page 471 e Replace A17 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 1 e chain E chain on page 480 e Replace A7 Carriage PSU PCA 7 on page 510 ENWW Event Log error and warning codes 2311 D1 072D Description Pocket 2 PCA A17 failure Primary root causes e 17 e Carriage 1 e chain wire harness Recommended actions 1 Replace A17 2 Replace the Carriage 1 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A17 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace the Carriage 1 e chain E chain on page 480 2312 Appendix A Event Log codes ENWW D1 073A Description e Communication test betwee
338. n HP brand verify that the administrator settings allow non HP ink Links e Fault tree C7 0B23 Cyan ink supply is non HP on page 1334 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 ENWW Event Log error and warning codes 2269 C7 0B30 Description Magenta ink supply is empty Primary root causes Ink supply Administrator settings Recommended actions T 2 3 4 Links Replace the ink supply If the ink supply is a non HP brand verify that the administrator settings allow non HP ink Clean the ink supply and the cartridge connector Check the ink supply connector for bent pins Fault tree C7 0B30 Magenta ink supply is empty on page 1335 Diagnostic page Click Subsystems and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 2270 Appendix A Event Log codes ENWW C7 0B31 Description e Magenta ink supply has failed Primary root causes e ink supply Recommended actions 1 Replace the ink supply 2 Check the power LEDs on the ISS PCA 8 3 Clean the ink supply connections The center connection should have some ink The others should not 4 Check for bent pins on the ink supply conne
339. n W33P12 W47J12 Test the voltage to SN21 on A2 1 22 Vdc blocked and unblocked on J7 at pins 7B to 6B and 0 18 Vdc blocked 3 19 Vdc unblocked at pins 5B to 6B Additional root causes Links ENWW A2 Fault tree C4 0202 Change web wipe supply on page 1310 Diagnostic page Click Subsystems and then click Web Wipe Component locator Web wipe component locator on page 1800 Wiring diagram Web wipe wiring diagram on page 2502 Parts diagram Service station parts diagrams on page 1774 Replace A2 Service station sensors on page 589 A2 D4 0705 on page 2392 Event Log error and warning codes 2253 C4 0203 Description Service station latch open Primary root causes Service station latch Service Station Latch sensor SN60 Recommended actions T 2 Links If you have not done so already reboot the MFP in Protected Service mode PSM Verify that the service station latch is closed Open the Web Wipe diagnostic page and then test SN60 If the sensor does not work replace the sensor Diagnostic page Click Subsystems and then click Web Wipe Component locator Service Station component locator on page 1774 Wiring diagram Service station wiring diagram on page 2495 Parts diagram Service station parts diagrams on page 1774 Replace SN60 Service station sensors on page 589 2254 Appendix A Event Log codes ENWW C4 02A1 Description e Low Web wipe supply Primary root caus
340. n click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Main Engine A5 diagram on page 2507 e Parts diagram Electronics parts diagrams on page 1760 e Replace A5 Main Engine PCA A5 on page 631 ENWW Event Log error and warning codes 2389 D4 0703 Description Ink Assist PCA A3 power not good Primary root causes A3 Power Distribution PCA A1 Power supply PS1 Wire harness between the Aerosol fan AERO Dryer fan FAN5 and the vacuum motor assembly and A3 Wire harness between A3 A1 and PS1 Recommended actions T 2 3 4 5 6 T Links If you have not done so already reboot the MFP in Protected Service mode PSM Check the power LEDs on 1 Check the power LEDs on A3 Verify that the voltage is 32 Vdc to A3 at the A1 test points Verify that the voltage is 32 Vdc from the A1 at the A3 test points Check the wire harness between AERO FANS the vacuum motor assembly and A3 Check the wire harness between A3 A1 and PS1 Diagnostic page Click Subsystems and then click Communication Component locator Electronics component locator on page 1760 Wiring diagram Ink Assist PCA A3 diagram on page 2505 Parts diagram Electronics parts diagrams on page 1760 Replace A3 Ink Assist PCA A3 on page 540 2390 Appendix Event Log codes ENWW D4 0704 Description e Communication problem between the Main Engine PCA
341. n run VAC1 multiple times looking for startup problems 2 Check the error and warning logs for all vacuum related entries 3 Checkthe VAC1 wire connector Links o Fault tree CO 01A1 Vacuum 1 motor VAC1 failed to start on the first or second attempt but started by the third attempt on page 1272 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 ENWW Event Log error and warning codes 2203 C0 01A2 Description e Vacuum 2 motor VAC2 failed to start on the first or second attempt but started by the third attempt Primary root causes e VAC2 wire harness e VAC2 Recommended actions 1 Open the Vacuum diagnostic page and then run VAC2 multiple times looking for startup problems 2 Check the error and warning logs for all vacuum related entries 3 Check the VAC2 wire connector Links e Fault tree C0 01A2 Vacuum 2 motor VAC2 failed to start on the first or second attempt but started by the third attempt on page 1273 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 2204 Appendix A Event Log codes ENWW C0 01A3 Descr
342. n the Image Processing PCA and Pen Pocket PCA A18 failed Primary root causes e 18 6 e Carriage 1 e chain wire harness Recommended actions 1 Replace A18 2 Replace A6 3 Replace the Carriage 1 e chain wire harness Links e Component locator Carriage component locator on page 1602 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Carriage parts diagrams on page 1602 e Replace A18 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A6 Image Processing PCA assembly on page 513 e Replace the Carriage 1 e chain E chain on page 480 ENWW Event Log error and warning codes 2313 D1 073B Description Communication test between the Pen Pocket 3 PCA A18 and Pen 3 failed Primary root causes Pen 3 A18 Recommended actions T 2 3 Links Reseat Pen 3 Replace Pen 3 Replace A18 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace A18 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace Pen 3 Pens on page 471 2314 Appendix A Event Log codes ENWW D1 073C Description e Carriage PSU PCA 7 detected a high current leak on Pen 3 Primary root causes Peng e 18 e Carriage 1 e chain wire harness e AT Recommended actions 1 Replace Pen 3 2 Replace 1
343. ncluded in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem 2414 Appendix A Event Log codes ENWW D5 1008 Description Fax server access failure Primary root causes e general error occurred while trying to deliver a digital fax Recommended actions 1 Verify that the LAN Fax server is functioning correctly 2 Open the embedded Web server EWS select the Digital Sending Send To LAN Fax page and then click Verify Folder Access Verify that the LAN Fax server folder path the authentication method and credentials are set correctly 3 Verify that the authentication method being used is supported by the LAN Fax server 4 Check the MFP network connection 5 Resend the fax ENWW Event Log error and warning codes 2415 D5 1009 Description e LAN Fax configuration error Primary root causes e Cannot deliver a LAN Fax job due to a configuration error Recommended actions 1 Open the embedded Web server EWS select the Digital Sending Send To LAN Fax page and then click Verify Folder Access Verify that the LAN Fax server folder path the authentication method and credentials are set correctly Verify that the authentication method being used is supported by the LAN Fax server Check the MFP network connection Resend the fax oy wg If the error persists turn on e mail job notification so that detailed error logging in
344. nd clean SN265 Check the M264 assembly for damage Test the voltage at M264 3 44 Vdc at pins 1 to 2 on the motor connector Test the voltage at EN264 5 0 Vdc at pins 8A to 10A and 9A to 10 W267P1 W260J267 Test the voltage at SN265 3 3 Vdc at pins 6B to 8B and 7B to 8B on W267P1 W260J267 Check the wire harness between M264 EN264 SN265 and A200 Replace SN265 Replace M264 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Separator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 3 wiring diagram on page 2476 Parts diagram Finisher parts diagrams on page 1668 Replace SN265 Sensors on page 788 Replace M264 Finisher Separator Offset motor M264 on page 835 Replace A200 Finisher Main PCA A200 on page 859 2072 Appendix A Event Log codes ENWW A3 0160 Description e Finisher Stack Holder motor M252 failed connect test Primary root causes e M252 e Finisher Stack Holder sensor 5 252 e Lower stack holder assembly e Wire harness between the Finisher Main PCA A200 and M252 e A200 Recommended actions 1 Open the Finisher Lower Elevator diagnostic page run M252 look for binding and verify that the SN252 count changes SN252 serves as an encoder for M252 2 Check the wire harness between M252 and A200 3 Using the stepper motor test procedure test the voltage at M252 Pins 1 to 2 and 3 to 4 on the motor co
345. nd replacing 229 scanner fan removing and replacing 246 scanner home position sensor SN503 removing and replacing 241 scanner inverter fan removing and replacing 247 scanner inverter PCA A504 removing and replacing 243 scanner length sensor SN502 removing and replacing 240 scanner mirrors removing and replacing 232 scanner motor M501 removing and replacing 237 scanner original size detection sensor SN501 removing and replacing 240 scanner PCAs AFE PCA 502 245 removing and replacing 242 scanner control PCA A501 242 scanner inverter PCA A504 243 scanner rear wire assembly removing 249 replacing 252 scanner sensors removing and replacing 239 scanner home position sensor SN503 241 scanner length sensor SN502 240 scanner original size detection sensor SN501 240 scanners automatic image adjustments 54 calibrations 53 center line adjustment 118 leading edge adjustment 118 manual image adjustments 55 vertical magnification adjustment 118 sensors accumulator bearing bracket home sensor SN248 798 accumulator bearing bracket sensors SN240 241 242 795 accumulator entry sensor SN246 and accumulator paper tensioner SN247 797 accumulator guide bar sensors SN243 244 245 796 finisher back latch sensor SN200 789 finisher front latch sensor SN204 790 finisher handle 1 back sensor SN202 789 finisher handle 1 front sensor SN206 791 finisher handle 3 sensor SN222 794
346. nected E NOTE Motors operate with pulse width modulated PWM DC voltages Use the AC setting on the voltmeter when checking voltages in PSM mode Vacuum and aerosol voltage specifications Protected Service Mode PSM voltage test Normal operation Line To Ground Yellow GND White GND Brown GND AC 6V 10 16V This value varies and depends on the operating condition Measure voltages between ground TP84 on ink assist PCA and one of the motor connections DC 2 3V 11 13V This value varies and depends on the operating condition Measure voltages between ground TP84 on ink assist PCA and one of the fan connections Line To Line Yellow White White Brown Brown Yellow AC 2 5V 15 25 This value varies and depends on the operating condition Measure voltages between motor wires SSS U ENWW Vacuum and aerosol motor voltage specifications 2543 Dryer voltage specifications Protected Service Mode PSM voltage test Normal operation Heater FAN5 Pin 1 2 27 32V DC 27 32V Pin 3 2 1 6 3 3V This value depends on RPM of the fan DC 3 1 3 3V Dryer heating coil HTR1 28 ohms per coil 4 coils per heater assembly Each coils should be 28 ohms 2544 Appendix Voltage specification ENWW F Reference diagrams e Drum surface e Electronics map e Print pipeline e Paper path sensors e Errorlog table ENWW 2545 Drum surface Figure F 1 Drum
347. ng Recommended actions 1 Retry the backup 2 Ifthe error persists perform an RFU upgrade ENWW Event Log error and warning codes 1955 32 1012 Description NVM B R disk timeout Primary root causes e Unknown firmware condition prevented the operation from completing Recommended actions 1 Retry the backup 2 Ifthe error persists perform an RFU upgrade 1956 Appendix A Event Log codes ENWW 32 1013 Description auto backup timeout Primary root causes e Unknown firmware condition prevented the operation from completing Recommended actions 1 Retry the backup 2 Ifthe error persists perform an RFU upgrade ENWW Event Log error and warning codes 1957 32 1800 Description Parallel port buffer overflow Primary root causes firmware Parallel cable Host PC Recommended actions 1 2 3 4 5 Links Reboot the MFP Reboot the host PC Update the MFP firmware Replace the parallel cable Replace the EIO Riser PCA A31 Component locator Formatter component locator on page 1702 Wiring diagram Formatter wiring diagram on page 2482 Parts diagram Formatter parts diagram on page 1702 Replace A31 Riser PCA A31 on page 617 1958 Appendix A Event Log codes ENWW 32 1801 Description e Serial port buffer overflow Primary root causes e firmware e Copy Processing PCA A27 Recommended actions 1 Reboot the MFP
348. ng diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e 04 0703 on page 2390 e 5 D4 0702 on page 2389 2198 Appendix A Event Log codes ENWW C0 0105 Description e Vacuum 5 motor VAC5 failed to start after three attempts Primary root causes e VAC5 e Wire harness between the Ink Assist PCA and the Main Engine A5 Recommended actions 1 f you have not done so already reboot the MFP in Protected Service mode PSM 2 Test the voltage at VAC5 2 to 5 Vac on VAC5 pins 1 to 2 1 to and 2 to 3 Test the voltage to VAC5 2 to 5 Vac at J5 pins 15 to 16 15 to 17 and 16 to 17 Additional root causes e e 5 Links e Fault tree 0 0105 Vacuum 5 motor 5 failed to start after three attempts on page 1268 e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e 04 0703 on page 2390 e Ab 04 0702 on page 2389 ENWW Event Log error and warning codes 2199 C0 0106 Description e Aerosol fan AERO failed to start after three attempts Primary root causes e AERO e Wire harness between AERO the Ink Assist PCA and the Main Engine PCA 5 Recommended actions 1 If you have not done so
349. nk oc Heater Vacuum 01 Motor 02 Sensor or switch 03 Solenoid 04 Clutch 05 Encoder 06 LED 07 Non formatter PCA 08 Power supply 09 Fan or blower 10 Digital send 11 Formatter real time clock 13 Paper jam 20 Memory 21 22 Image quality 38 Firmware 00 Other Table A 3 Event Log code event number descriptions ZZ Code Event description Ax Bx Warning 0 9 Error System message Cx Dx Condition Event Log code format 1881 Event Log error and warning codes e 00 02 2 e 00 0301 e 30 0701 e 30 0702 e 30 0703 e 30 0704 e 30 0705 e 30 0706 e 30 0707 e 30 0708 e 30 0709 e 30 0710 e 30 0711 e 30 0712 e 30 0713 e 30 0714 e 30 0715 e 30 0716 e 30 0717 e 30 0718 e 30 0719 e 30 0720 e 30 0721 e 30 0722 e 30 0723 e 30 0724 e 30 0725 e 30 0726 e 31 1301 e 31 1302 1882 Appendix A Event Log codes ENWW e 31 1308 e 31 1311 e 31 1312 e 32 0803 32 0C00 e 320 01 e 321 03 321 04 321 05 321 06 e 321 07 321 08 321 09 e 32 1 0 e 321 0 321 0 e 32 1C0D e 321 0 32 1COF 321 10 e 321 11 e 321 12 e 321 13 e 32 1800 321801 e 32 1802 e 32 1803 e 32 1804 e 32 1805 e 32 1900 ENWW Event Log error and warning codes 1883 e 32 1902 e 32 1904 e 32 1905 e 32 1906 e 322100 322301 e 32 2302 e 32 2600 32 44
350. nks e Diagnostic page Click Subsystems and then click ADF e Component locator ADF component locator on page 1582 e Wiring diagram ADF wiring diagram on page 2464 e Parts diagram ADF parts diagrams on page 1582 e Replace ADF components Automatic document feeder ADF on page 182 ENWW Event Log error and warning codes 1933 31 1303 Description Jam at ADF Timing sensor SN406 Primary root causes Paper dust on the black surface in front of SN406 Paper path obstructions Conveying rollers and pulleys ADF Control PCA A401 Recommended actions 1 q d SS m e Links Open the ADF diagnostic page and then test each device Perform a paper pick test for simplex printing with paper Replace any device that does not function Verify that the 5 V 5 V standby and 24 V LEDs are lit on A401 Check the wire harness between SN406 and A401 Clean SN406 and the black surface in front of it Test the voltage at SN406 5 V at pins 1 and 3 GND on the sensor connector Check the paper path conveying rollers and pulleys for wear and contamination Verify that the ADF top cover spring presses the registration guide when the ADF is closed Check the registration rollers and pulleys for wear and contamination Verify that the ADF conveyance guide is installed correctly Activate SN406 and then test the signal to SN406 on A401 at the following pins 0 to 5 V at YC4 pin 7 If the signal does
351. nnector 4 Replace SN252 5 Replace M252 6 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Lower Elevator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 4 wiring diagram on page 2476 e Parts diagram Finisher parts diagrams on page 1668 e Stepper motor procedure How to test a stepper motor on page 865 e Replace M252 Finisher Stack Holder motor M252 on page 829 e Replace SN252 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2073 A3 01A1 Description e _ Finisher motor driver 1 temperature is warm Primary root causes e Finisher Separator Drive motor M260 e Finisher Diverter solenoid 501211 e Finisher Separator Offset motor M264 e _ Finisher Job Separator Gate motor M262 e Finisher Main PCA A200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 0140 A3 0141 A3 0142 A3 0143 A3 0144 or A3 0301 Follow the troubleshooting procedures for the code 2 Replace A200 Links Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 2074 Appendix Event Log codes
352. nner carriage in order to verify that the rails are smooth and lubricated Replace A501 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 1908 Appendix A Event Log codes ENWW e Replace SN503 Scanner sensors on page 239 e Replace A501 Scanner Control PCA A501 on page 242 e Replace M501 Scanner motor M501 on page 237 ENWW Event Log error and warning codes 1909 30 0708 Description Scanner CCD PCA A503 detects no light from the scanner exposure lamp Primary root causes Scanner exposure lamp Scanner Inverter PCA A504 Wire harness between the scanner exposure lamp A504 and the Scanner Control PCA A501 Wire harness between the Scanner CCD PCA A503 AFE PCA A502 and A501 A503 A502 A501 Recommended actions 1 ow m 10 11 12 Links Lift the ADF and then close it and verify that the scanner exposure lamp turns on If the scanner exposure lamp turns on skip to step 8 Check the wire harness between the scanner exposure lamp and A504 Check the wire harness between A504 and A501 Reseat the connectors on both A504 and A501 Test the voltage at the scanner exposure lamp 24 V at pins 1 and 6 on CN YC3 Open the Scanner diagnostic page and then run the Cycle Lamp On test while testing the signal to
353. not change replace A401 Diagnostic page Click Subsystems and then click ADF Component locator ADF component locator on page 1582 Wiring diagram ADF wiring diagram on page 2464 Parts diagram ADF parts diagrams on page 1582 Replace ADF components Automatic document feeder ADF on page 182 1934 Appendix Event Log codes ENWW 31 1308 Description e detected between the ADF Feed sensor SN404 and the ADF Reverse sensor SN405 during duplex copying Primary root causes e Duplex Shift solenoid 501402 e 5 405 e ADF Control A401 Recommended actions 1 Open the ADF diagnostic page and then test each device Perform a paper pick test for duplex copying with paper Replace any device that does not function 2 Clear all paper from the ADF close the ADF and then verify that all sensors indicate that paper is not present Check the paper path for obstructions Check the diverter fingers for binding Check the wire harness between SOL402 and A401 Test the continuity on the SOL402 coil Replace SOL402 if the continuity is open Test the voltage to SOL402 on A401 24 V at YC3 pin 2 en d de Activate 501402 and then test the signal to 501402 on 401 If the signal does not go down replace A401 9 Verify that the SN405 actuator moves freely 10 Check the wire harness between SN405 and A401 11 Test the voltage at SN405 5 V at pins 1 to on the sensor connector 12
354. ns 1 Check the input trays for damaged paper 2 Verify that the paper meets product specifications 3 Check the sensor plastic actuator for damage and contamination 4 Open the Carriage Mechanism diagnostic page and then push the sensor actuator in the direction of drum rotation and verify that the sensor state changes Additional root cause e Pocket 4 PCA A19 Links e Diagnostic page Click Subsystems and then click Carriage Mechanism e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Pocket 4 19 02 0704 on page 2355 2236 Appendix A Event Log codes ENWW C2 0201 Description e Dryer Temperature sensor SN36 problem Primary root causes e SN36 e Wire harness between the SN36 Ink Assist and Power Distribution PCA A1 Recommended actions 1 If you have not done so already reboot MFP in Protected Service mode PSM 2 Open the Dryer diagnostic page and then check the temperature reading 3 Check the resistance at SN36 3 000 to 18 000 ohms at J36 pins 1 and 2 4 Testthe voltage at SN36 1 8 to 2 5 Vdc at J36 pins 1 to 2 5 Test the voltage to SN36 on A3 1 8 to 2 5 Vdc at J4 pins 6 to 8 Additional root causes e Links e Faulttree C2 0201 Dryer Temperature sensor SN36 problem on page 1290 e Diagnostic page Click
355. of the following codes A3 01E1 A3 01E2 A3 01C1 or A3 01C2 Follow the troubleshooting procedures for the code 2 Replace A200 Additional root causes e Stapler 1 motor M272 e Stapler 2 motor M281 e Finisher Lower Elevator motor M250 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 e M272 A3 01C1 on page 2082 e M281 A3 01C2 on page 2083 M250 Output Bin 5 is overloaded on page 1036 2136 Appendix A Event Log codes ENWW A3 0706 Description e Finisher Main A200 motor driver 4 over temperature Primary root causes e 200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 0104 A3 0232 or A3 0233 Follow the troubleshooting procedures for the code 2 Replace A200 Additional root causes e Finisher Lower Paper Path motor M220 e Stapler 2 Safety motor M280 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 e M220 A3 0104 on page 2061 e M280 A3 0232 on
356. og error and warning codes 2241 C3 22A1 Description e Carriage 1 to Carriage 2 alignment out of range during an Automatic Pen Alignment APA Primary root causes e Alignment values are out of range e Carriage stopping accuracy is bad Recommended actions 1 Clean each carriage encoder strip 2 Open the Engine Calibrations 2 page and then perform the Carriage Stopping Accuracy calibration 3 the APA Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 2 2242 Appendix A Event Log codes ENWW C3 22A2 Description alignment out of range during an Automatic Pen Alignment Primary root causes e X Alignment values are out of range e Carriage stopping accuracy is bad Recommended actions 1 Reseatthe pen 2 Open the Engine Calibrations 1 page and then run the Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 1 ENWW Event Log error and warning codes 2243 C3 22A3 Description e Acumen alignment values out of range Primary root causes e X Alignment values in acumen are out of expected range e Defective pen Recommended actions Open the Engine Calibrations 1 page and then repeat the APA The APA will be non acumen based Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 1
357. oltage at M281 1 56 Vcd at pins 1 or 2 to 3 or 4 on the motor connector Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Stapler Component locator Finisher component locator on page 1668 Wiring diagram Finisher 1 wiring diagram on page 2474 Parts diagram Finisher parts diagrams on page 1668 Replace M281 Stapler 2 motor M281 on page 842 Replace A200 Finisher Main PCA A200 on page 859 Event Log error and warning codes 2083 A3 01E1 Description Root causes Output Bin 5 is overloaded Lower elevator M250 Lower elevator lift assembly Finisher Lower Elevator Stack Height sensor SN257 Wire harness between M250 and the Finisher Main PCA A200 A200 Recommended actions 1 78 d Se ee Links Remove any paper from the lower elevator and then check for obstructions underneath the elevator Open the Finisher Lower Elevator diagnostic page and then run M250 and check for binding Verify that the SN257 spring and the M250 bracket are not damaged Check the voltage at M250 Check the voltage to M250 from A200 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Lower Elevator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 10 wiring diagram on page 2480 Parts diagram Finisher parts diagrams on page 1668 2084 Appendix A Event Log codes ENWW A3 0200 Descri
358. omposite primary colors RGB e X Additional colors Use the Vertical Banding test page in the scan and analyze process to determine whether die to die density difference is within product specification ENWW Print quality pages 2537 2538 Appendix D Internal pages ENWW E Voltage specification ENWW This chapter contains information about the following topics Introduction Subsystem voltage specifications and ranges Vacuum and aerosol motor voltage specifications Dryer voltage specifications 2539 Introduction There is no need to use the CDFT diagnostics in order to monitor the voltages for any of the sensors The voltage is always available between the PCA and device In order to monitor any voltage at any location along a wiring harness from the PCA to the device for any motor solenoid or clutch the CDFT diagnostics must be enabled and that device needs to be selected For example if you enable the horizontal motor on the CDFT the voltage between the PCA and the motor is available for measurement 2540 Appendix Voltage specification ENWW Subsystem voltage specifications and ranges The following sections provide DC voltage specifications and ranges for key MFP subsystems DC Voltage MEP print engine Trays 2 3 and 4 Finisher Automatic Document Feeder Scanner Tray 1 MFP print engine Power supply and system voltage Minimum voltage Maximum voltage outputs
359. on page 1729 Wiring diagram IDO motors and encoders wiring diagram on page 2486 Parts diagram IDO parts diagrams on page 1729 Replace M8 IDO Input 1 motor M8 on page 364 A2 D4 0705 on page 2392 Event Log error and warning codes 2175 B2 0102 Description e IDO Input 2 motor M10 stall Primary root causes e Drive belt e M10 problem e IDO Input 2 Motor encoder EN5 e Wire harness between M10 EN5 and the Motion PCA 2 Recommended actions 1 If you have not done so already reboot the MFP in Protected Service mode PSM Manually turn M10 and verify that the rollers turn Open the IDO Motors diagnostic page and then run M10 Manually turn the drive roller and verify that the EN5 count changes Check the rollers and belts for damage and wear Test the voltage at M10 5 23 Vdc at pins 1 to 2 on W19P10 M10 Test the voltage at EN5 5 Vdc at pins 6B to 8B on W97P7 W44J7 Test the voltage to M10 on A2 5 23 Vdc at pins 1 to 2 on W19P10 M10 gt p OG Ge Ae d M Test the voltage to EN5 on A2 5 Vdc at pins 6B to 8B W97P7 W44J7 Additional root causes e 2 Links e Faulttree B2 0102 IDO Input 2 motor M10 stall on page 1206 e Diagnostic page Click Subsystems click Paper Path and then click IDO Motors e Component locator IDO component locator on page 1729 e Wiring diagram IDO motors and encoders wiring diagram on page 2486 e Parts diagram IDO parts diagrams on page 1729
360. onent locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 2006 Appendix A Event Log codes ENWW 80 0318 Description e Duplicate I O channel Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 2007 81 yyzz Description Undefined networking problem Primary root causes Network configuration Corrupt firmware Corrupt NVM Recommended actions T 2 3 4 Links Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help Restore NVM and then reboot the MFP Reload the system firmware Restore NVM Click Settings Procedures click NVM and then click Manual NVM Re
361. ons 1 Check the Event Log for an A3 0140 code If such an entry exists SN260 is probably malfunctioning Check the finisher top bin for damage Check the wire harness between M260 and A200 Open the Finisher Separator diagnostic page and then test SN260 Run M260 look for binding and verify that the EN260 count changes Test the voltage at M260 1 25 Vdc at pins 1 to 2 on the motor connector Test the voltage at EN260 5 0 Vdc at pins 2A to 1A to 1A and 4A to 1A on W263P1 W260J263 Ff oF ce Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Separator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 2 wiring diagram on page 2475 e Parts diagram Finisher parts diagrams on page 1668 e Replace M260 Finisher Separator Drive motor M260 on page 833 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 207 1 A3 01A9 Description Finisher Separator Offset motor M264 stall Primary root causes Finisher Job Separator Offset Back sensor SN265 Finisher Separator Offset Motor encoder EN264 M264 assembly Wire harness between the Finisher Main PCA A200 and M264 A200 Recommended actions 1 29 ce c i 10 Links Open the Finisher Separator diagnostic page run M264 look for binding and verify that the EN264 count changes Test a
362. oot causes e Horizontal motor M7 e 2 Links e Fault tree B1 1302 Paper jam at Horizontal Transport 2 sensor SN3 on page 1197 e Diagnostic page Click Subsystems click Paper Path and then click Horizontal Transport e Component locator Horizontal component locator on page 1720 e Wiring diagram Horizontal wiring diagram on page 2485 e Parts diagram Horizontal parts diagrams on page 1720 e Replace SN3 Horizontal sensors on page 345 e B1 0101 on page 2169 e 2 04 0705 on page 2392 2172 Appendix A Event Log codes ENWW B1 1303 Description e X Paper jam at Horizontal Transport sensor SN2 Primary root causes SN2 e Wire harness between the Motion PCA A2 and SN2 e Tray 1 paper width guide is not calibrated correctly Recommended actions 1 Calibrate the Tray 1 paper width guide 2 Open the Horizontal Transport diagnostic page and then manually activate SN2 and verify that the sensor state changes 3 Verify that SN2 is properly seated and clean 4 Verify that the idler rollers are properly seated and clean 5 Test the voltage at SN2 4 96 Vdc unblocked and blocked at pins 8A to 10A GND and 0 12 Vdc unblocked and blocked at pins 9A to 10A GND on W15P5 W37J5 6 Test the voltage to SN2 on A2 3 3 Vdc at J9 pins 8A to 7A GND Additional root causes e Horizontal motor M7 e A2 Links e Faulttree B1 1303 Paper jam at Horizontal Transport 3 sensor SN2 on pag
363. or Offset motor M264 e Finisher Job Separator Gate motor M262 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 e M260 A3 0103 on page 2060 e 501211 A3 0301 on page 2126 e M264 A3 01A9 on page 2072 e M262 A3 0141 on page 2068 2134 Appendix A Event Log codes ENWW A3 0704 Description e Finisher Main PCA A200 motor driver 2 over temperature Primary root causes e 200 Recommended actions 1 Open the Event Log and look for one of the following codes A3 0140 A3 0142 or A3 0143 Follow the troubleshooting procedures for the code 2 Replace A200 Additional root causes e Finisher Separator Drive motor M260 Links e Event Log Click View Log and Troubleshoot e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace A200 Finisher Main PCA A200 on page 859 e M260 A3 0140 on page 2067 ENWW Event Log error and warning codes 2135 A3 0705 Description e Finisher Main PCA A200 motor driver over temperature Primary root causes e A200 Recommended actions 1 Open the Event Log and look for one
364. or damage Check the wire harness between SW256 and A200 Check the voltage at SW256 33 Vdc between W251P4 and W251P5 and 5 0 Vdc between W251P12 W251P11 Run M256 Run M256 and verify that the EN256 count changes Check the wire harness between M256 EN256 A240 and A200 Check the voltage at M256 33 Vdc at pins 1 to 2 on the motor connector Check the voltage at EN256 3 3 Vdc at pins 3 to 4 and 0 Vdc at pin 5 to 4 on W251P9 EN256 Replace A200 Replace A240 Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator Component locator Finisher component locator on page 1668 Wiring diagram Finisher 10 wiring diagram on page 2480 Parts diagram Finisher parts diagrams on page 1668 Event Log error and warning codes 2103 e Replace SW256 Switches on page 849 e Replace A200 Finisher Main PCA A200 on page 859 2104 Appendix A Event Log codes ENWW A3 0232 Description e Stapler 2 Guard Position 1 sensor SN280 failed Primary root causes e 5 280 e Stapler 1 assembly e Wire harness between SN280 and the Finisher Main PCA A200 e A200 Recommended actions 1 Open the Finisher Stapler diagnostic page and then test SN280 2 Check the mechanical pivot link in the Stapler 1 assembly 3 Check the wire harness between SN280 and A200 4 Check the voltage at SN280 3 3 Vdc at pins 7B to W270J280 W280P1 5 Replace A200 Links e Diagnostic page Click Subsystem
365. or on page 1602 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Carriage parts diagrams on page 1602 e Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e Replace A6 Image Processing PCA assembly on page 513 e Replace the Carriage 2 e chain E chain on page 480 ENWW Event Log error and warning codes 2317 D1 074B Description Communication test between the Pen Pocket 4 PCA A19 and Pen 4 failed Primary root causes Pen 4 19 Recommended actions T 2 3 Links Reseat Pen 4 Replace Pen 4 Replace A19 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 Replace Pen 4 Pens on page 471 2318 Appendix A Event Log codes ENWW D1 074C Description e The Carriage PSU PCA 7 detected a high current leak on Pen 4 Primary root causes e Pen4 e 19 e Carriage 2 e chain wire harness e AT Recommended actions 1 Replace Pen 4 2 Replace A19 3 Replace the Carriage 2 e chain wire harness 4 Replace 7 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 4 Pens on p
366. or on page 1760 e Wiring diagram Image Processing PCA A6 diagram on page 2504 e Parts diagram Electronics parts diagrams on page 1760 e Replace A6 Image Processing PCA assembly on page 513 ENWW Event Log error and warning codes 2369 D2 09A1 Description e Carriage 1 Cooling fan FAN7 stall Primary root causes e Wire harness between the Ink Assist and e 7 e Recommended actions 1 Check the wire harness between and FANT 2 Open the Carriage Mechanism diagnostic page and then test the voltage to FAN7 3 Replace A3 Links e Diagnostic page Click Subsystems click Carriage and then click Carriage Mechanism e Component locator Service Station component locator on page 1774 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 2370 Appendix A Event Log codes ENWW D2 09A2 Description e Carriage 2 Cooling fan FANS stall Primary root causes e Wire harness between the Ink Assist PCA and FAN8 e FAN8 e Recommended actions 1 Check the wire harness between and FAN8 2 Open the Carriage Mechanism diagnostic page and then test the voltage to 8 3 Replace A3 Links e Diagnostic page Click Subsystems click Carriage and then click Carriage Mechanism e Component locator Service Station component locator on page 1774 e Wiring diagram Carriage wiring diagram on page 2466
367. ot causes ADF Original Lift solenoid SOL401 ADF Feed clutch CL401 ADF Feed motor M401 ADF Conveying motor M402 ADF Feed sensor SN404 Original feed roller ADF Duplex Pressure solenoid SOL403 ADF Eject Shift solenoid SOL404 Separation pad One way clutch ADF Control PCA A401 Recommended actions 1 gt ow 24 10 11 Open the ADF diagnostic page and then test each device Replace any device that does not function Verify that ADF Open Safety switch SW401 is closed before you test motors and solenoids Verify that the 5 V 5 V standby and 24 V LEDs are lit on A401 Check the wire harness between SOL401 CL401 and A401 Disconnect SOL401 and CL401 and then test the continuity on each wire connector Replace the solenoid if the continuity is open Test the voltage to SOL401 on A401 24 V at YC2 pin 14 Test the voltage to CL401 on A401 24 V at YC4 pin 2 Check the wire harness between M401 M402 and A401 Disconnect M401 and then test the continuity between the following pins on the wire connector pins 1 to 2 1 to 3 4 to 5 and 4 to 6 Replace the motor if the continuity is open Disconnect M402 and then test the continuity between the following pins on the wire connector pins 1 to 2 1 to 3 4 to 5 and 4 to 6 Replace the motor if the continuity is open Test the voltage to M401 on A401 24 V at YC2 pins 1 to 6 Activate M401 and then test the signal to M401 on A401 at the followin
368. otor M3 removing and replacing 446 drum position calibration 121 drum screen removal 439 removing and replacing 438 replacement 441 drum screen cleaning 81 drum sensors wiring diagram 2472 drum spittoon removing and replacing 437 drum surface reference diagram 2546 dryer drum 1 sensor SN33 574 drum 2 sensor SN34 575 dryer assembly 563 2560 Index dryer assembly left 570 dryer assembly right 569 dryer fan FAN5 568 dryer heater assembly 566 dryer sensors 573 dryer slider lever 571 dryer temperature 1 sensor SN36 576 removing and replacing parts 563 wiring diagram 2473 dryer assembly removing and replacing 563 dryer assembly left removing and replacing 570 dryer assembly right removing and replacing 569 dryer fan 5 removing and replacing 568 dryer heater assembly removing and replacing 566 dryer sensors drum 1 sensor SN33 574 drum 2 sensor SN34 575 dryer temperature 1 sensor SN36 576 removing and replacing 573 dryer slider lever removing and replacing 571 dryer voltage specifications 2544 duct kit 85 duplex center line front and back adjustments 116 duplex inner short damper removing and replacing 407 duplex upper outer guide removing and replacing 417 E e chain removing and replacing 480 e mail notification features 27 electronics bay cooling fan FAN4 removing and replacing 632 electronics map 2547 electrostatic discharge protecting parts during removal orreplacement 137 embed
369. ountered while trying to deliver an e mail Recommended actions 1 Resend the e mail 2 Reboot the MFP 3 Switch to another SMTP server 4 If the error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem 2412 Appendix A Event Log codes ENWW D5 1006 Description SMTP authentication error Primary root causes e Anerror occurred authenticating a user to the configured SMTP server This error only occurs on the back end Recommended actions 1 Open EWS select the Send to Email page and then click Test SMTP Verify that the SMTP server responds 2 Verify that the user has access rights to the SMTP server that is being used 3 the error persists turn on e mail job notification so that detailed error logging information will be included in the body of the error notification e mail Resend the e mail and then use the error logging information to diagnose the problem ENWW Event Log error and warning codes 2413 D5 1007 Description e General send to digital fax error Primary root causes e A general error occurred while trying to deliver a digital fax Recommended actions 1 Resend the e mail 2 Reboot the MFP 3 Ifthe error persists turn on e mail job notification so that detailed error logging information will be i
370. page and then run VAC5 2 Test the voltage at VAC5 2 to 5 Vac on VAC5 pins 1 to 2 1 to and 2 to 3 3 Test the voltage to VAC5 2 to 5 Vac at J5 pins 15 to 16 15 to 17 and 16 to 17 Additional root causes e e 5 Links e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e 04 0703 on page 2390 e 5 04 0702 on page 2389 ENWW Event Log error and warning codes 2215 C0 01AF Description e Aerosol fan AERO stalls during printing Primary root causes e AERO e Wire harness between AERO the Ink Assist PCA and the Main Engine PCA 5 Recommended actions 1 Open the Vacuum diagnostic page and then run AERO 2 Test the voltage at AERO 2 to 5 Vac on AERO pins 1 to 2 1 to 3 and 2 to 3 3 Test the voltage to AERO A3 2 to 5 Vac at J5 pins 18 to 19 18 to 20 and 19 to 20 Additional root causes e e 5 Links e Diagnostic page Click Subsystems and then click Vacuum e Component locator Aerosol component locator on page 1590 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Aerosol parts diagram on page 1591 e DA 0703 on page 2390 e 4 0702 on page 2389 2216 Appendix A Event Log codes ENWW C0 0DC2 Description
371. page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Part diagram Carriage parts diagrams on page 1602 e X Replace Pen 3 Pens on page 471 e Replace A18 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2374 Appendix A Event Log codes ENWW D2 0AA4 Description e Pen 4 Bonding Agent ink drop speed out of range Primary root causes e Pen4 e Pocket 4 PCA A19 Recommended actions 1 Replace Pen 4 2 Replace 19 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 4 Pens on page 471 e Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2375 D2 0AA5 Description e 5 Black Yellow ink drop speed out of range Primary root causes e Pend e Pocket 5 A20 Recommended actions 1 Replace Pen 5 2 Replace A20 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 5 Pens on page 471 e Replace A20 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2376 Appendix Event Log codes ENWW D2 0AA6 Description e 6 Cyan Magenta ink drop speed out of range
372. page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1987 80 0182 Description e Invalid data length Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 1988 Appendix Event Log codes ENWW 80 018B Description e Invalid maximum outstanding packet header field Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing PCA 27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1
373. page 1754 2262 Appendix A Event Log codes ENWW C7 0B11 Description Black ink supply has failed Primary root causes Ink supply Recommended actions T 2 Replace the ink supply Check the power LEDs on the ISS PCA A8 Clean the ink supply connections The center connection should have some ink The others should not Check for bent pins on the ink supply connector Check the resistance on the bottom of the ink supply and verify that it is greater than 500 MEG ohms Additional root causes Links ENWW A8 Fault tree C7 0B11 Black ink supply has failed on page 1328 Diagnostic page Click Subsystems and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 A8 D4 0707 on page 2394 Event Log error and warning codes 2263 C7 0B12 Description e Black ink supply is missing Primary root causes e supply Recommended actions 1 Reinstall the ink supply 2 Replace the ink supply 3 Clean the ink supply connections 4 Check the ink supply connections for bent pins Links e Fault tree C7 0B12 Black ink supply is missing on page 1329 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2
374. page 2105 ENWW Event Log error and warning codes 2137 A3 0707 Description Finisher Main PCA A200 motor driver 5 over temperature Primary root causes A200 Recommended actions 1 2 Open the Event Log and look for one of the following codes A3 0102 A3 0103 01 1 A3 0229 or A3 0230 Follow the troubleshooting procedures for the code Replace A200 Additional root causes Links Finisher Upper Paper Path motor M230 Stapler 1 Rotate motor M271 Event Log Click View Log and Troubleshoot Component locator Finisher component locator on page 1668 Wiring diagram Finisher Main PCA A200 diagram on page 2481 Parts diagram Finisher parts diagrams on page 1668 Replace A200 Finisher Main PCA A200 on page 859 M230 A3 0102 on page 2059 M271 A3 01C1 on page 2082 2138 Appendix A Event Log codes ENWW A3 0708 Description Finisher Main PCA A200 motor driver 6 over temperature Primary root causes A200 Recommended actions 1 2 Open the Event Log and look for one of the following codes A3 0101 or A3 1360 Follow the troubleshooting procedures for the code Replace A200 Additional root causes Links ENWW Finisher Input Paper Path motor M210 Finisher Job Support Arm motor M253 Event Log Click View Log and Troubleshoot Component locator Finisher component locator on page 1668 Wiring diagram Finisher Main PCA A200 diagram on page 24
375. page 279 e 23 A1 0701 on page 2039 2032 Appendix Event Log codes ENWW A1 01A2 Description e Failed to pick from Tray 2 and then recovered Primary root causes e Media condition e Paper jam Pick rollers Recommended actions 1 Manually toggle the Tray 2 Exit sensor SN47 If the fingers do not return to the extended position check the spring on the end of the plastic shaft 2 Verify that the drive rollers turn freely in one direction and have some resistance in the other direction Turn the rollers back and forth multiple times looking for a spot that slips 3 Check the pick rollers for contamination and wear Links e Fault tree A1 01A2 Failed to pick from Tray 2 and then recovered on page 1071 e Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 e Component locator Trays 2 3 and 4 component locator on page 1778 e Wiring diagram Tray 2 wiring diagram on page 2497 e Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 e Replace SN47 Trays 2 3 and 4 sensors on page 292 ENWW Event Log error and warning codes 2033 A1 01A3 Description e Failed to pick from Tray 3 and then recovered Primary root causes e Media condition e Paper jam Pick rollers Recommended actions 1 Open the Trays 2 3 4 diagnostic and then manually toggle the Tray 3 Exit sensor SN51 If the fingers do not return to the extended position
376. panel firmware and MFP firmware are mismatched Recommended actions A Reinstall the MFP firmware 2452 Appendix A Event Log codes ENWW D5 380A Description e Fatal error when loading security component Primary root causes MFP firmware issue Recommended actions 1 Reboot the MFP 2 Backup the customer and service data delete the database directory and then reboot the MFP ENWW Event Log error and warning codes 2453 D5 380B Description e X Application hard disk full Primary root causes e Firmware Recommended actions Reboot the MFP 2454 Appendix A Event Log codes ENWW D5 380C Description e X Application failed to create a job Primary root causes e X System was in power save mode or was backing up data e Product is out of resources Recommended actions A Wait for any jobs to complete and then reboot the MFP ENWW Event Log error and warning codes 2455 D5 380D Description e Job setting database is full Primary root causes e database is full Recommended actions A Delete the local address book See the administrator guide for help 2456 Appendix A Event Log codes ENWW D5 380E Description e Failed to store a settings job because of a database error Primary root causes e Firmware Recommended actions A Reboot the MFP ENWW Event Log error and warning codes 2457 D5 380F Description e Failed to load third party component Pri
377. paration unit parts diagram Trays 2 3 and 41785 ENWW Description Part number Pick arm assembly SVC SEPARATION UNIT C5956 67419 Pick arm roller SVC TRAY 2 4 PICK ROLLER C5956 67420 1786 Chapter 10 Parts and diagrams ENWW ENWW Trays 2 3 and 41787 Single output bin 3 Figure 10 135 Single output bin parts diagram 1788 Chapter 10 Parts and diagrams ENWW Ref Description Part number Qty 1 Single output bin SVC BIN SINGLE OUTPUT 5963 67003 2 Single output bin front bracket SVC BRACKET FRONT SOB 5963 67001 3 Single output bin rear bracket SVC BRACKET REAR SOB C5963 67002 4 Output Bin Full sensor SN17 SVC SENSOR SOB FULL C5963 67004 ENWW Single output bin 1789 Vacuum e Vacuum component locator Vacuum parts diagrams Vacuum component locator VAC3 VAC4 Figure 10 136 Vacuum component locator Vacuum parts diagrams Vacuum supply assembly parts diagram 1790 Chapter 10 Parts and diagrams ENWW Vacuum supply assembly parts diagram Figure 10 137 Vacuum supply assembly parts diagram Vacuum 1791 ENWW Ref Description 1 Screw SVC SCR MACH 5 10MM LG PAN HD ROHS 2 Vacuum blower muffler SVC ASSY MUFFLER VACUUM BLOWER 3 Vacuum blower SVC BLOWER VACUUM 4 O ring SVC ORING VACUUM SUPPLY 5 Screw SVC SCREW MACH M4 X 0 7 9 5MM LG ROHS 6 Screw SVC SCREW TPG 4 0 7 8MM LG PAN HD ROHS 7 Vacuum supply housing SVC ASSY VACUUM SUPPLY HOUSIN
378. parts diagrams on page 1668 e Replace SN216 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 2096 Appendix A Event Log codes ENWW A3 0213 Description e Finisher Handle 1 Front sensor 53206 failed connect test Primary root causes e SN206 e Finisher right side door latch and hinges e Wire harness between SN206 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN206 2 Checkthe Finisher right side door latch and hinges 3 Check the wire harness between SN206 and A200 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 5 wiring diagram on page 2477 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN206 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2097 A3 0214 Description Finisher Handle 1 Back sensor SN202 failed connect test Primary root causes SN202 Finisher Door 2 latch and hinges Wire harness between SN202 and the Finisher Main PCA A200 A200 Recommended actions 1 2 3 4 5 Links Open the Finisher Paper Path diagnostic page and then test SN202 Check the Finisher Door 2 latch and hinges Check the wire harness between SN202 and A200
379. place A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Lower Elevator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 4 wiring diagram on page 2476 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN252 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2125 A3 0301 Description Finisher Diverter solenoid SOL211 failed connectivity test Primary root causes SOL211 Wire harness between SOL211 and the Finisher Main PCA A200 A200 Recommended actions 1 mo gt M Links Open the Finisher Paper Path diagnostic page and then activate SOL211 If the error is reported intermittently cycle SOL211 and listen for a constant rhythm Check the Finisher top door and hinges for correct operation and alignment Check the wire harness between SOL211 and A200 Check the voltage at SOL211 33 0 Vdc at pins 2 to 1 on the solenoid connector Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 5 wiring diagram on page 2477 Parts diagram Finisher parts diagrams on page 1668 Replace SOL211 Finisher Diverter solenoid SOL211 on page 857 Replace A200 Finisher Main PCA A200 on page 859 2126 Appendix A Event Log code
380. plane PCA Backplane Fan A4 WiP2 A4J2 W1P1 A22J1 Drop Detect PCA A22 IW12P3 A4J3 W12P15 A8J15 ISS PCA A8 8 8 WBP7 A1J7 Power Distribution PCA A1 WA2P9 A4J9 W42P5 A1J5 Power Distribution PCA A1 9 12 4 12 W9P12 A23J12 Trays 2 3 and 4 Controller PCA A23 W41P13 A4J13 W41P2 SW2 Left Door WA1P1 SCNT Scanner W41P8 SW8 Left side Upper Panel switch SW8 W41P3 SW3 Front Door Open switch SW3 W4P16 A4J16_ W4P11 A2J11 Motion PCA A2 W3P17 A4J17_ W3P3 A3J3 Ink Assist PCA A3 W2P18 A4J18 W2P5 A6J5 Image Processing PCA A6 Carriage PSU PCA W29P5 ATJ5 29 2 419 2 Pen Pocket 4 PCA A19 W59P59 SN29 Carriage 2 Pen Protection A7 W59P1 A25J1 Carriage 1 PPS PCA A25 W3OP6 A7J6 W30P2 A20J2 Pen Pocket 5 PCA A20 31 7 7 7 W31P2 A21J2 Pen Pocket 6 PCA A21 W26P2 A7J2 26 2 16 2 Pen Pocket 1 PCA A16 Tetris sensor SN58 W59P59 SN29 Carriage 1 Pen Protection sei 59 1 25 1 Carriage 1 PPS PCA 25 27 7 27 2 17 2 Pen Pocket 2 PCA 17 28 4 7 4 W28P2 A18J2 Pen Pocket 3 PCA A18 W20P3 A7H2 W20P2 A6J2 Image Processing PCA A6 W93P3 A7H3 W93J3 FAN3 CPSU Cooling fan Image Processing W32P1 A6J1 32 9 3419 Drum 1 encoder 6 W34P2 EN2 Drum 2 encoder EN2 W20P2 A6J2 W20P3 A7H2 Carriage PSU PCA W28P3 A
381. ponent locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e Replace A3 Ink Assist PCA A3 on page 540 ENWW Event Log error and warning codes 2209 C0 01A8 Description e Vacuum Analog to Digital conversion bad Primary root causes e Assist PCA Recommended actions A Replace Links e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 e X Replace Ink Assist PCA on page 540 2210 Appendix A Event Log codes ENWW C0 01AA Description e Vacuum 1 motor stalls during printing Primary root causes e 1 e Wire harness between 1 the Ink Assist PCA and the Main Engine PCA 5 Recommended actions 1 Open the Vacuum diagnostic page and then run VAC1 2 Test the voltage at VAC1 2 to 5 Vac on VAC1 pins 1 to 2 1 to 3 and 2 to 3 3 Test the voltage to VAC1 from 2 to 5 Vac at J5 pins 1 to 2 1 to 3 2 to 3 Additional root causes e e 5 Links e Diagnostic page Click Subsystems and then click Vacuum e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum p
382. ported 12 Tray 1 capacity 17 input tray 310 input tray extension 313 labels load 12 LED LED12 325 2526 2530 2578 Index locate 2 media sensor SN27 324 paper sizes supported 15 paper types supported 14 paper width guide 315 316 318 removing and replacing parts 301 sensors 324 Tray 1 assembly 301 Tray 1 handle 306 Tray 1 latch 307 Tray 1 pick shaft 308 Tray 1 pick solenoid SOL1 302 Tray 1 upper case part 303 width and media edge sensors SN24 and SN38 324 width sensor SN24 assembly 320 Tray 1 assembly removing and replacing 301 Tray 1 drive arm removing and replacing 329 Tray 1 guide removing and replacing 330 Tray 1 handle removing and replacing 306 Tray 1 input tray removing and replacing 310 Tray 1 input tray extension removing and replacing 313 Tray 1 latch removing and replacing 307 Tray 1 LED LED12 removing and replacing 325 Tray 1 paper width guide removing 316 removing and replacing 315 replacing 318 Tray 1 pick shaft removing and replacing 308 Tray 1 pick solenoid SOL1 removing and replacing 302 Tray 1 sensors media sensor SN27 324 removing and replacing 324 width and media edge sensors SN24 and SN38 324 Tray 1 upper case part removing and replacing 303 Tray 1 width sensor SN24 assembly removing and replacing 320 Tray 2 capacity 17 locate 2 paper sizes supported 15 paper types supported 14 Tray 3 capacity 17 locate 2 paper sizes supported 15 paper types supported 14
383. pply Check the power LEDs on the ISS PCA A8 Clean the ink supply connections The center connection should have some ink The others should not Check for bent pins on the ink supply connector Check the resistance on the bottom of the ink supply and verify that it is greater than 500 MEG ohms Additional root causes Links ENWW A8 Fault tree C7 0B21 Cyan ink supply has failed on page 1332 Diagnostic page Click Subsystems and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 A8 D4 0707 on page 2394 Event Log error and warning codes 2267 7 0 22 Description e Cyan ink supply is missing Primary root causes e supply Recommended actions 1 Reinstall the ink supply 2 Replace the ink supply 3 Clean the ink supply connections 4 Check the ink supply connections for bent pins Links e Faulttree C7 0B22 Cyan ink supply is missing on page 1333 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2268 Appendix Event Log codes ENWW C7 0B23 Description e Cyan ink supply is non HP Primary root causes e supply e Administrator settings Recommended actions Ifthe ink supply is a no
384. prints This test page shows where the finisher rollers make contact with the paper Check the roller that corresponds to the area of the test page that was damaged or contaminated Look for smudges damage roller tracking marks nicks or dents where the diverter fingers contact the page Print quality pages 2523 All Colors test page m x 8 M40 100 Se 40 All Colors test page shows the following color schemes e Primary colors CMYK and primary composite colors RGB at 100 percent and 40 percent e Composite gray at the top of the page at 40 percent Use this page to diagnose print quality problems such as vertical banding streaks ink contamination and oolor transitions Automatic Pen Alignment APA scanner page Use the APA scanner page to verify whether the pens are aligned The test page has three sections to verify the following types of alignment e Carriage 1 and carriage to carriage horizontal alignment e Carriage 2 horizontal alignment e Carriages 1 and 2 and carriage to carriage vertical alignment 2524 Appendix D Internal pages ENWW o r 4 na go et s T o Se N aaa ana aaa _ 8 _ _ _ _ 2 et D 5 SS SSS 9 a gt M 5 a EO 2 a OM 5 9 o o 2 et sawi E EE M
385. ption e Finisher Input 0 sensor SN211 failed connect test Primary root causes SN211 e Wire harness between SN211 and the Finisher Main A200 e A200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN211 2 Check the wire harness between 5 211 and A200 3 Check the voltage at SN211 3 3 Vdc at pins 8A to 10A and 9A to 10 on W211P1 W201J211 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN211 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2085 A3 0201 Description e Finisher Input 1 sensor SN212 failed connect test Primary root causes e SN212 e Wire harness between SN212 and the Finisher Main PCA A200 e 200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then test SN212 2 Check the wire harness between SN212 and A200 3 Check the voltage at SN212 3 3 Vdc at pins 2B to 11A and 1B to 11 W211P1 W201J211 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring d
386. py Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1961 32 1804 Description EIO bad transition Third party PCA might be attached to the host PC Primary root causes firmware Network cable between host PC and the MFP Copy Processing PCA A27 Recommended actions 1 2 3 4 5 Links Reboot the MFP Reboot the host PC switch or hub Replace the network cable Reinstall 27 Replace A27 Component locator Formatter component locator on page 1702 Wiring diagram Formatter wiring diagram on page 2482 Parts diagram Formatter parts diagram on page 1702 Replace A27 Copy Processing PCA A27 on page 620 1962 Appendix A Event Log codes ENWW 32 1805 Description Bad serial port transition Primary root causes e Cable between host PC and the MFP e Copy Processing PCA A27 Recommended actions 1 Reboot the MFP 2 Reboot the host PC 3 Replace the cable 4 Reinstall A27 5 Replace A27 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing A27 on page 620 ENWW Event Log error and warning codes 1963 32 1900 Description File operation failed Primary root causes USB device has been removed Hard disk problem File not found No free file descriptors In
387. r and then close it to turn the scanner exposure lamp on Skip to step 5 if lamp turns on Check the wire harness between the scanner exposure lamp and A504 and between A504 and A501 Reseat the connectors on each PCA Test for 24 V at YC3 pin 1 GND to pin 4 Test for 24 V at YC3 pin 1 GND to pin 5 Run the Carriage Cycle lamp on routine and verify that the voltage at YC3 pin 3 on A501 goes low If not replace A501 Replace the scanner exposure lamp If the problem persists replace A502 Check the PM counter for the scanner exposure lamp Check and clean the shading correction plate and SN503 Check the wire harness between A502 A503 and A501 Reseat the connectors on each PCA If the problem persists replace A502 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace the scanner exposure lamp Scanner exposure lamp on page 229 Replace the scanner assembly Scanner assembly on page 225 1912 Appendix Event Log codes ENWW 30 0710 Description Failed to connect to scanner Primary root causes Firmware Data error during scanner flash Scanner Control PCA A501 Recommended actions LH 2 3 4 5 6 7 8 Links e e e e e o ENWW Reboot the MFP Check the wire harne
388. r and warning codes 2299 D1 02A1 Description e Tetris sensor SN58 failure Primary root causes e SN58 e Wire harness between SN58 and the Pen Pocket 1 PCA A16 e 16 Recommended actions 1 Open the Carriage Mechanism diagnostic page and then verify that all four SN58 LEDs work 2 Check the wire harness between SN58 and A16 Links e Diagnostic page Click Subsystems and then click Carriage Mechanism e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 2300 Appendix A Event Log codes ENWW D1 02A2 Description e Tetris sensor SN58 calibration failed Primary root causes e SN58 e Wire harness between SN58 and the Pen Pocket 1 PCA A16 e 16 Recommended actions 1 Open the Carriage Mechanism diagnostic page and then verify that all four SN58 LEDs work 2 Check the wire harness between SN58 and the A16 3 Clean SN58 LEDs and then verify that they work Links e Diagnostic page Click Subsystems and then click Carriage Mechanism e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 ENWW Event Log error and warning codes 2301 D1 0700 Description e Carriage Power Supply Unit CPSU clock failed Primary root causes e Carriage PSU PC
389. r from the ADF Open the ADF diagnostic page and then test each device Replace any device that does not function Verify that the 5 V 5 V standby and 24 V LEDs on A401 are lit Check the wire harness between SOL401 CL401 and A401 Disconnect SOL401 CL401 and then test the continuity on each connector Replace either component if the continuity is open Test the signal to SOL401 on A401 YC2 pin 14 Replace A401 if the signal does not go low Test the signal to CL401 on A401 YC4 pin 2 Replace A401 if the signal does not go low Check the wire harness between M401 M402 and A401 Test the continuity on the M402 coils at the following pins pins 1 to 2 1 to 3 4 to 5 and 4 to 6 Replace the motor if the continuity is open Test the continuity on the M401 coils at the following pins pins 1 to 2 1 to 3 4 to 5 and 4 to 6 Replace the motor if the continuity is open Test the voltage to M401 on A401 24 V at YC2 pins 1 to 6 Test the voltage to M402 on A401 YC2 pins 7 to 12 Test the signal to M401 on A401 YC2 pins 3 to 6 Replace A401 if the signal does not go low Test the signal to M402 on A401 YC2 pins 9 to 12 Replace A401 if the signal does not go low Check the wire harness between SN404 and A401 Test the voltage at SN404 5 V at pins 1 and 3 on the connector Check the original feed roller and separation pad for wear and contamination Check the feed shaft one way clutch 1932 Appendix A Event Log codes ENWW Li
390. r on page 1770 Wiring diagram Scanner wiring diagram page 2493 Parts diagram Scanner parts diagram on page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1925 30 0723 Description Copy Processing PCA A27 detected message parity error Primary root causes Data corruption between the scanner and the A27 Data corruption in NVRAM for Scanner Control PCA A501 and the A27 AFE PCA A502 A27 Recommended actions 7 Links Se Ge me qe IM Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 1926 Appendix A Event Log codes ENWW 30 0724 Description Unknown operation code Primary root causes Data corruption or poor communication between the scanner and the Copy Processing PCA A27 Data corruption in the NVRAM for A502 an
391. r path motor M220 818 finisher separator drive motor M260 833 finisher separator input motor M268 835 finisher separator offset motor M264 835 finisher stack holder motor M252 829 finisher upper paper path motor M230 819 stapler 1 motor M272 838 stapler 1 rotate motor M271 836 stapler 2 motor M281 842 stapler 2 safety motor M280 840 MS DOS firmware upgrades 107 Multifunction Finisher capacity 17 output bins 5 N network address 9 newsletters paper for 13 non volatile memory NVM backup 94 customer 94 machine 94 restoring 95 notification features 27 Index 2569 nozzle health 52 nozzle health test page 2533 nozzle position calibration 133 NVM non volatile memory 50 NVRAM initializing 102 NVRAM reinitializing 93 oiler carriage felt 82 on off button locate 2 turn device on off 6 online Help system control panel 10 optional finishers capacities 17 locate 4 See also HP Multifunction Finisher options conflicts 10 output bins capacities 17 optional finishers 4 single locate 3 override of door interlock 32 P paper brand recommended 11 capacities 17 capacities trays 2 cardstock 12 document types 12 sizes supported 15 specialty 12 types supported 14 paper gloss calibration 119 paperjams 113 paper path sensors reference diagram 2549 paper width guide calibration 131 parts handling in service calls 24 parts ordering 29 password 9 password changing 91 92 pau
392. rate correctly Open the Finisher Paper Path diagnostic page and then test SN221 using the diagnostics Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Verify that flat section on the bearing bracket bushing is correctly aligned with the flat section on the accumulator Check the wire harness between A200 and SN221 Test the voltage at SN221 3 3 Vdc at pins 1 to 2 and 3 to 2 on W221P1 W201J221 Run Accumulator Entry motor M240 Check the wire harness between M240 A240 and A200 Use the stepper motor test procedure to test M240 Replace M240 Replace A240 Replace A200 Event Log error and warning codes 2153 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 7 wiring diagram page 2478 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN221 Sensors on page 788 e Replace M240 Accumulator Entry motor M240 on page 820 e Replace A200 Finisher Main PCA A200 on page 859 e Replace A240 Accumulator Distribution PCA A240 on page 778 2154 Appendix A Event Log codes ENWW A3 1320 Description Accumulator Entry sensor SN246 Primary root causes SN246 Accumulator Entry motor M240 Bearing bracket bushing Wire harness between SN246 M240 the Accumulator Distribution PCA A2
393. rations 2 e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 e Replace M1 Carriage 1 motor M1 and Carriage 2 motor M2 on page 492 e X Replace the Carriage 1 encoder strip Carriage encoder strip on page 474 e Replace A2 Motion PCA A2 on page 628 2350 Appendix Event Log codes ENWW D2 01A7 Description e Failed Carriage 2 accuracy calibration Primary root causes e Carriage 2 motor M2 e Carriage 2 encoder EN19 e Wire harness between M2 and the Motion PCA A2 e 2 Recommended actions 1 Open the Engine Calibrations 2 page and then run the Carriage Stopping Accuracy calibration 2 Check the wire harness between M2 and A2 Open the Engine Calibrations 2 page and then run the Carriage Stopping Accuracy calibration 3 Replace M2 Run the Carriage Stopping Accuracy calibration 4 Replace the Carriage 2 encoder strip Run the Carriage Stopping Accuracy calibration 5 Replace A2 Run the Carriage Stopping Accuracy calibration Links e Calibration page Click Settings Procedures click Calibrations and then click Engine Calibrations 2 e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage wiring diagram on page 2466 e Parts diagram Carriage parts diagrams on page 1602 e Replace M1 Carriage 1 motor M1 and Carriage 2 motor
394. ray 2 Pick motor M19 stall on page 1059 Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 Component locator Trays 2 3 and 4 component locator on page 1778 Wiring diagram Tray 2 wiring diagram on page 2497 Parts diagram Trays 2 3 and 4 parts diagrams on page 1778 Replace M19 Pick arm assembly on page 279 A23 A1 0701 on page 2039 2030 Appendix A Event Log codes ENWW A1 0103 Description Tray 3 Pick motor M20 stall Primary root causes Pick roller Media condition M20 Tray 3 Distribution PCA A33 Wire harness between the A33 and the Trays 2 3 and 4 Controller PCA A23 Recommended actions 2 5 6 If you have not done so already reboot the in Protected Service mode PSM Open the Trays 2 3 4 diagnostic page pull out Tray 3 and then turn on M20 to see if the motor runs Verify that the pick arm moves up and down freely and that it is aligned correctly Test the voltage on the wire harness to A33 from A23 24 Vdc at J1 pins 8 to 7 GND and 9 to 7 GND Test the voltage to M20 on A33 24 Vdc at J4 pins 1 to 4 GND Test the voltage to M20 on A23 24 Vdc at J7 pins 9 to 7 GND Additional root causes Links ENWW A23 Fault tree A1 0103 Tray 3 Pick motor M20 stall on page 1063 Diagnostic page Click Subsystems click Input Trays and then click Trays 2 3 4 Component locator Trays 2 3 and 4 component
395. ring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 2 Pens on page 471 e Replace A17 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 ENWW Event Log error and warning codes 2335 D1 0A3A Description Pen 3 Cyan Magenta failure missing shorted too many nozzles out or bad acumen Primary root causes Incorrectly connected trailing cables on the Image Processing PCA A6 Pen 3 Pen Pocket 3 PCA A18 Recommended actions 15 2 3 Links Verify that the trailing cables are securely connected to the correct location on 6 Replace Pen 3 Replace A18 Component locator Carriage component locator on page 1602 Wiring diagram Carriage pocket PCA diagram on page 2467 Parts diagram Carriage parts diagrams on page 1602 Replace Pen 3 Pens on page 471 Replace A18 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 2336 Appendix A Event Log codes ENWW D1 0A3B Description e Peng Cyan Magenta thermal failure Primary root causes e Peng e Pocket 3 A18 Recommended actions 1 Replace Pen 3 2 Replace A18 Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace Pen 3 Pens on page 471 e Replace A18 Carriage pen pocket PCAs A17
396. ring diagram Finisher 6 wiring diagram on page 2478 Parts diagram Finisher parts diagrams on page 1668 Replace SN213 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M210 A3 0101 on page 2058 Event Log error and warning codes 2147 A3 1303 Description Finisher Input 3 sensor 5 214 Primary root causes SN214 Transport drive belt damage and tension Transport drive rollers and idler rollers Right door latch and hinges Wire harness between Finisher Main PCA A200 and SN214 A200 Recommended actions 1 2 3 4 Clean 5 214 and then verify that SN214 is correctly installed Verify the door latch and hinges operate correctly Open the Finisher Paper Path diagnostic page and then test SN214 Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Check the wire harness between A200 and SN214 Test the voltage at SN214 3 3 Vdc at pins 8B to 6B and 7B to 6B on W211P1 W201J211 Replace A200 Additional root causes Links Finisher Input Paper Path motor M210 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 6 wiring diagram on page 2478 Parts diagram Finisher parts diagrams on page 1668 Replace SN214 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M210 A3 0
397. rive 1966 Appendix A Event Log codes ENWW 32 1905 Description e Unable to store job Primary root causes e many customer jobs on the hard drive Recommended actions A Delete the customer jobs from the hard drive ENWW Event Log error and warning codes 1967 32 1906 Description Formatter hard disk is full Primary root causes e MFP hard disk does not have enough space to process additional jobs Recommended actions A Delete jobs on the hard disk If necessary contact the system administrator 1968 Appendix A Event Log codes ENWW 32 2100 Description e Corrupt firmware in external accessory Primary root causes e Corrupt finisher firmware e Finisher Main PCA A200 Recommended actions 1 Reboot the MFP 2 Update the MFP firmware 3 Check the voltages on A200 at the 3 3 5 32 42 and 52 Vdc test points 4 Replace A200 Links e Wiring diagram Finisher Main PCA A200 diagram on page 2481 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 1969 32 2301 Description engine communication unknown configuration from Main Engine PCA 5 The NVM value returned from A5 does not match the NVM value in the Formatter Main PCA 26 Primary root causes e Ab was replaced but the NVM was not set for the current product configuration e No communication between A5 and A26 e 5 NVM is corrupted Recommende
398. rs 544 ink assist PCA A3 540 ink supply 522 ISS PCA 8 541 lower left door sensor SN18 544 removing and replacing parts 522 vacuum pressure sensor SN40 545 wiring diagram 2491 IDS assembly IDS assembly removal 525 IDS assembly replacement air purge procedure 535 removing and replacing 525 2568 Index IDS PCAs ink assist PCA A3 540 ISS PCA 8 541 removing and replacing 539 IDS relief valve removing and replacing 538 IDS sensors IDS pressure sensor SN39 545 lower left door sensor SN18 544 removing and replacing 544 vacuum pressure sensor SN40 545 image adjustments 54 55 56 59 image processing PCA diagram 2504 image quality testing 46 image scan unit removing and replacing See image scan unit cover See ISU cover images centering 117 Information button 10 initializing NVRAM 102 initializing the disk 102 ink assist PCA diagram 2505 ink cartridges door locate 2 ink delivery system See IDS ink supply removing and replacing 522 ink cleaning 76 input guide assembly removing and replacing 388 input paper guide removing and replacing 362 input paper path assembly removing and replacing 734 Input power system sag 113 Input duplex output See IDO Internet links editing 29 Interrupt button 7 ISU cover removing and replacing 234 J jam sensors 84 Jetadmin See HP Web Jetadmin JetDirect embedded 91 job support assembly removing and replacing 731 K keypad assembly and button
399. rtridge gaskets for leaks Test SN40 Disconnect the tubing to the vacuum motor housing and use the tubing like a straw to apply a vacuum pressure If the sensor is faulty replace A3 Check for a drum zone that leaks Check the vacuum motor housing for leaks by sealing off the drum with sheets of paper Diagnostic page Click Subsystems and then click Vacuum Component locator Vacuum component locator on page 1790 Wiring diagram Vacuum and aerosol wiring diagram on page 2500 Parts diagram Vacuum parts diagrams on page 1790 Replace A3 Ink Assist PCA A3 on page 540 Event Log error and warning codes 2201 C0 0108 Description e Vacuum motors were shut down for protection because a watchdog timer on the Ink Assist PCA A3 tripped after a 15 second signal loss Primary root causes e Other system error conditions Recommended actions Fix any errors or warnings recorded in the Event Log Links e Event Log Click View Log and Troubleshoot e Component locator Vacuum component locator on page 1790 e Wiring diagram Vacuum and aerosol wiring diagram on page 2500 e Parts diagram Vacuum parts diagrams on page 1790 2202 Appendix A Event Log codes ENWW C0 01A1 Description e Vacuum 1 motor VAC1 failed to start on the first or second attempt but started by the third attempt Primary root causes e VAC1 wire harness e VAC1 Recommended actions 1 Open the Vacuum diagnostic page and the
400. ry root causes e Digital Send job could not be delivered due to a job ticket file operation error Recommended actions A Reboot the MFP ENWW Event Log error and warning codes 2441 D5 1039 Description e Digital Send image processing error Primary root causes e Digital Send job could not be delivered due to an image processing error Recommended actions 1 Check the Event Log for an imaging electronics error or warning code Follow the troubleshooting procedures for the code 2 Resend the job 3 Reboot the MFP 2442 Appendix A Event Log codes ENWW D5 1040 Description e Digital Send scanner error Primary root causes e Digital Send job could not be delivered due to a scanner failure Recommended actions 1 Check the Event Log for a scanner related error or warning code Follow the troubleshooting procedures for the code 2 Reboot the MFP ENWW Event Log error and warning codes 2443 D5 3801 Description e Service or application failure Primary root causes e Conflict with a third party device Recommended actions A Reboot the MFP 2444 Appendix A Event Log codes ENWW D5 3802 Description e Out of memory exception MFP does not boot up Primary root causes e Windows does not allocate enough memory Recommended actions A Reboot the MFP ENWW Event Log error and warning codes 2445 D5 3803 Description e Null reference exception Primary root caus
401. s 1 Open the Finisher Accumulator diagnostic page and then test SN242 2 Check the bearing bracket for damage 3 Check the wire harness between A200 M241 SN242 4 Testthe voltage at SN242 5 0 Vdc at pins 1 to 3 3 Vdc at pins 2 to on the sensor connector 5 Using the stepper motor test procedure test the voltage to M241 on A200 CN2 pins 1 to 2 and 3 to 4 9 Replace M241 7 Replace A200 8 Replace A240 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN242 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 e Replace M241 Accumulator Exit motor M241 on page 821 2158 Appendix Event Log codes ENWW A3 1323 Description e Stapler 1 paper jam Primary root causes e Media curl e Stapler 1 Home sensor SN276 e Wire harness between SN276 and the Finisher Main PCA A200 e A200 Recommended actions 1 Verify that the media curl is out of specifications 2 Remove any paper from the Stapler 1 area 3 Open the Finisher Stapler diagnostic page and then run the Stapler 1 motor M272 and verify that SN276 activates 4 Check the wire harness between SN276 and A200 5 Test the voltage at SN276 3 3 Vdc at pins 4B to 9B and
402. s and then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 A8 D4 0707 on page 2394 Event Log error and warning codes 2279 C7 0B52 Description e Bonding Agent supply is missing Primary root causes Bonding Agent supply Recommended actions 1 Reinstall the Bonding Agent supply 2 Replace the Bonding Agent supply 3 Clean the Bonding Agent supply connections 4 Check the Bonding Agent supply connections for bent pins Links Fault tree C7 0B52 Bonding Agent supply is missing on page 1345 Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2280 Appendix A Event Log codes ENWW C7 0B53 Description e Bonding Agent supply is non HP Primary root causes e Bonding Agent supply e Administrator settings Recommended actions A Ifthe Bonding Agent supply is a non HP brand verify that the administrator settings allow non HP supplies Links e Fault tree C7 0B53 Bonding Agent supply is non HP on page 1346 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page
403. s click Finisher and then click Finisher Stapler e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 1 wiring diagram on page 2474 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN280 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2105 A3 0233 Description Stapler 2 Guard Position 2 sensor 5 281 failed Primary root causes SN281 Stapler 1 assembly Wire harness between 5 281 and the Finisher Main PCA A200 A200 Recommended actions 7 2 3 4 5 Links Open the Finisher Stapler diagnostic page and then test SN281 Check the mechanical pivot link in the Stapler 1 assembly Check the wire harness between SN281 and A200 Check the voltage at SN281 3 3 Vdc at pins 8B to 9B W270J280 W280P1 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Stapler Component locator Finisher component locator on page 1668 Wiring diagram Finisher 1 wiring diagram on page 2474 Parts diagram Finisher parts diagrams on page 1668 Replace SN281 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 2106 Appendix A Event Log codes ENWW A3 0240 Description e Finisher Job Separator Lower Limit sensor SN260 failed test Primary root causes e 5 260 e Wire harness between SN260 and the Finisher Main PCA A200
404. s ENWW A3 06A0 Description e Finisher Right Side Panel LED LED201 failure Primary root causes e 1 0201 e Wire harness between LED201 and the Finisher Main PCA A200 e A200 Recommended actions 1 Open the Finisher Paper Path diagnostic page and then activate LED201 2 Check the wire harness between LED201 and A200 3 Replace LED201 4 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 8 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace LED201 LEDs on page 846 e Replace A200 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2127 A3 06A1 Description Finisher Top Door LED LED205 failure Primary root causes LED205 Wire harness between LED205 and the Finisher Main PCA A200 A200 Recommended actions 1 2 3 4 Links Open the Finisher Paper Path diagnostic page and then activate LED205 Check the wire harness between LED205 and A200 Replace LED205 Replace A200 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 5 wiring diagram on page 2477 Parts diagram Finisher parts diagrams on page 1668 Replace LED205 LEDs on page 846
405. s diagrams on page 1760 Replace A5 Main Engine PCA 5 on page 631 2404 Appendix A Event Log codes ENWW D4 09A1 Description e Electronics Bay Cooling fan 4 stall Primary root causes e FANA e InkAssist PCA A3 e Power Distribution PCA A1 e Power supply PS1 Recommended actions 1 Check the power LED on A1 2 Check the power LED on 3 Check the wire harness between and 1 Links e Diagnostic page Click Subsystems and then click Communication e Component locator Electronics component locator on page 1760 e Wiring diagram Power Distribution A1 diagram on page 2511 e Parts diagram Electronics parts diagrams on page 1760 e Replace FAN4 Electronics Bay Cooling fan FAN4 on page 632 ENWW Event Log error and warning codes 2405 D4 09A2 Description Main Engine PCA Cooling fan 2 stall Primary root causes Wire harness between 2 and the Main Engine Backplane PCA 4 FAN2 A4 Recommended actions 1 2 3 4 Links Verify that the power LEDs on the Power Distribution PCA 1 are lit Check the wire harness between 2 and 4 Replace 2 Replace 4 Component locator Electronics component locator on page 1760 Wiring diagram Main Engine PCA 5 diagram on page 2507 Parts diagram Electronics parts diagrams on page 1760 Replace FAN2 Main Engine PCA Cooling fan FAN2 on page 638 Replace A4 Main
406. s on page 1708 Replace M101 Tray 5 Pick motor M101 on page 696 A2 D4 0705 on page 2392 Event Log error and warning codes 2043 A2 0102 Description Tray 5 Elevator motor M102 stall Primary root causes M102 Tray 5 Elevator Motor encoder EN102 Tray 5 Media Door Open sensor SN107 Wire harness between the Tray 5 Distribution PCA A101 M102 and EN102 Wire harness between the Motion PCA A2 and the A101 Recommended actions 1 2 3 4 5 6 10 11 If you have not done so already reboot the MFP in Protected Service mode PSM Open the Tray 5 diagnostic page and then test SN107 Check the movement of the elevator tray Manually turn M102 and verify that the encoder count changes Check the movement of the elevator while holding down the Tray 5 Load Media sensor SN109 Test the voltage at M102 12 9 Vdc at pins 1 to 2 on W4P102 M102 Test the voltage at EN102 5 Vdc at J3 pins 2 to 1 4 to 1 and 3 to 1 on W103P108 EN102 Test the voltage to M102 on A101 12 9 Vdc at J4 pins 7 to 8 Test the voltage to EN102 on A101 4 9 Vdc at pins 14A to 12A on W103P103 A101J3 Test the voltage to M102 and on A2 12 9 at J13 pins 1 to 2 Test the voltage to EN102 on A2 5 Vdc at J13 pins 15 13 14 37 38 GND Additional root causes Links A2 Fault tree A2 0102 Tray 5 Elevator motor M102 stall on page 1129 Diagnostic page Click Subsystems click Input Trays and then click Tr
407. se Interrupt button locate 7 PCA diagram carriage 2467 2468 2570 Index PCA diagrams AFE 2494 carriage pocket 2467 carriage PSU 2468 drop detection 2503 finisher 2481 IDO system 2492 image processing 2504 ink assist 2505 main engine 2507 main engine backplane 2506 motion 2508 power distribution 2511 scanner CCD 2493 scanner control 2494 tray controller 2498 tray distribution 2499 trays 2484 pen alignment 126 pen alignment APA test page 2524 pen care handling pens 146 removing and replacing 145 storing pens 147 troubleshooting 873 pen cooling fans assembly removing and replacing 591 pen density compensation calibration 127 Pen Health Gauge 52 pen servicing routines 32 pen to paper spacing See PPS pens Bonding Agent 2535 cleaning 129 color nozzles 2534 new 128 removing and replacing 471 523 photographs paper for 13 pick rollers cleaning 77 79 pinch roller assembly removing and replacing 140 platen glass removing and replacing 228 position calibration for drum 121 postcards paper for 13 power distribution PCA diagram 2511 master switch 3 on off button locate 2 Sleep button 7 turn device on off 6 power and control electronics electronics bay cooling fan FAN4 632 main engine backplane PCA A4 633 main engine PCA 5 631 main engine PCA cooling fan FAN2 638 motion PCA A2 628 power distribution PCA A1 630 power supply assembly 625 removing and replacing parts 625 power dis
408. ss between the AFE PCA A502 and the print engine Check the wire harness between the A501 and the print engine Reseat the connectors on A502 and A501 Check the voltage to A502 on A501 5 1 V at pins 4 5 6 and 2 on Replace A502 Replace A501 Replace Copy Processing PCA A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace scanner PCAs Scanner PCAs on page 242 Replace A27 Copy Processing PCA A27 on page 620 Event Log error and warning codes 1913 30 0711 Description Byte parity error Primary root causes Data corruption and poor communication between the scanner and the Copy Processing PCA A27 Corrupted NVRAM on A27 or the Scanner Control PCA A501 AFE PCA A502 A27 Recommended actions 1 Links QU ge S amp S m Turn off the MFP Check the wire harness and continuity between A502 and A27 Check the wire harness and continuity between A501 and A502 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Turn on the MFP Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page
409. ssist PCA Recommended actions 1 2 Open the Dryer diagnostic page and then check the 5 RPM Test the voltage at FAN5 24 to 32 Vdc at J14 pins 1 to 2 GND and approximately 3 3 Vdc at J14 pins 3 to 2 GND Test the voltage to FAN5 on A3 24 to 32 Vdc at J5 pins 11 to 10 GND and approximately 3 3 Vdc at pins 22 to 10 GND Additional root causes Links ENWW A3 Fault tree C2 09A1 Dryer fan FAN5 RPM too low on page 1297 Diagnostic page Click Subsystems and then click Dryer Component locator Dryer component locator on page 1662 Wiring diagram Dryer wiring diagram on page 2473 Parts diagram Dryer parts diagrams on page 1662 Replace FANS Dryer fan FAN5 on page 568 A3 D4 0703 on page 2390 Event Log error and warning codes 2239 2 0 01 Description e Dryer heater problem Primary root causes e Low incoming power from the wall socket e Dryer coil assembly e Wire harness between the dryer assembly Power Distribution PCA A1 and the Power supply PS1 e PS1 Recommended actions 1 Verify that the incoming power line voltage is correct The dryer is tested during a normal boot up If the dryer fails during normal boot then boot into PSM for various tests and to check power line voltage If the dryer passes during normal boot no error then you can run the heater checks as listed and check the power line voltage 2 Open the Dryer diagnostic page and t
410. stapler 2 pinch switches settings conflicts 10 Reset button 7 shadow copies memory 97 side edge calibration 119 side margins 116 signin 9 single output bin locate 3 skipping disk loading 104 Sleep button 7 sleep schedule 30 spottoon drum 86 stack holder assembly removing and replacing 727 SW285 SW286 and SW287 856 stapler 2 safety cover interlock switches SW283 and SW284 855 stapler door 1 switch SW273 853 stapler door 2 switch SW282 854 test page printing 62 test pages ADF footprint test page 2521 Automatic Pen Alignment APA 2524 Index 2577 carriage to carriage horizontal alignment 2525 carriage to carriage vertical alignment 2527 colorschemes 2524 Composite Gray 2529 Dimensional IQ 2530 engine footprint test page 2522 finisher footprint test page 2523 grid 2533 horizontal alignment nozzle health 2533 print image placement print quality PQ 2531 streaks 2532 vertical banding 2537 testing communications 46 motor voltages 46 Tetris sensor 132 Tetris sensor calibration 132 Tetris sensor cleaning 80 time 9 time setting 30 timing sensor cleaning 78 top case parts removing and replacing 178 179 180 181 top margins 116 118 top of form position calibration 132 top of form sensor 132 touchscreen brightness adjustment dial 7 buttons 10 Home screen 8 signin 9 touchscreen calibrating 90 touchscreens LCD calibration 125 training materials paper for 13 transparencies not sup
411. store 2008 Appendix A Event Log codes ENWW 85 yyzz Description e Undefined networking problem Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 2009 86 yyzz Description Undefined networking problem Primary root causes Network configuration Corrupt firmware Corrupt NVM Recommended actions T 2 3 4 Links Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help Restore NVM and then reboot the MFP Reload the system firmware Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore 2010 Appendix A Event Log codes ENWW 99 000A Description e Job cancel detected during the reading of the second part of the RFU header Primary root causes e Job
412. stration Guide Ribs U Registration Guide Upper Rollers Registration Guide Lower Pulleys Duplex Pressure Upper Rollers lt Drum Front Duplex Pressure Lower Pulleys n n Reverse shift diverter fingers Lu Reverse sensor actuator Conveying upper Conveying upper Conveying upper Rollers Pulleys Pulleys Rollers Pulleys Conveying Lower Rollers Pulleys Eject Rollers Pulleys Exit rollers Pulleys Print this test page when you make a copy and the ADF damages the original or the ADF rollers contaminate the originals This test page shows where the rollers make contact with the original Look for smudges contamination or damage that indicate rollers that need to be serviced ENWW Print quality pages 2521 Engine Footprint test page Engine Foot print LTR v1 0 IDO exit rollers Top of form sensor IDO Media eject fingers Decurler Assembly rollers Curler Assembly rollers 100 amp Vertical transport rollers kK Drum Front Horizontal Transport Roller s Tray 1 Pick roller Tray 5 Feed Rollers Tray 5 Pick roller Upper
413. surface 2546 Appendix F Reference diagrams ENWW Electronics map _ TAREE ps Medis Path Lj Trey 1 SS amp Wipe Mr dm tation pri ac Fo Conn 7 2 pi o Control Signals Tray 2 3 4 Input Tray 3 Power Distribution si uv PCA Input Tray 4 Motion Control PCA CamageEnc Ink Assist eem Carriage Enc n PCA 42 Dram ERG ses n Main rear DWmERG Carriage exhaust fanl 2 Backplane Image PCA Processing PCA Control Panel UART Link Coftro Engine Main PCA Finisher Image Processing PCA Pcie x1 Finisher ee ndosure fan I Drop Detect 1 SI Drop Detect 2 Finisher Interface Cooling _ Main fan Enclosure Jetink Network P Fax PCA A Scanner Ho PCA 17 F Eo Riser Pca Formatter Main PCA matter closure Formatter Figure F 2 Electronics map ENWW Electronics map 2547 Print pipeline 9 wod B
414. t firmware e Corrupt NVM e Processing PCA 27 Recommended actions 1 Reboot the MFP 2 Verify that the network configuration is correct See the system administrator guide for help 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1999 80 0310 Description Invalid reclaim return status Primary root causes e Network configuration e Corrupt firmware e Corrupt NVM e Processing A27 Recommended actions 1 Reboot the MFP Verify that the network configuration is correct See the system administrator guide for help 2 3 Restore NVM and then reboot the MFP 4 Reload the system firmware 5 Replace A27 Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A27 Copy Processing PCA A27 on page 620 2000 Appendix A Event Log codes ENWW 80 0312 D
415. te changes Verify that SN103 is correctly seated and clean Verify that the idler rollers are correctly seated and clean Test the voltage at SN103 5 Vdc on pins 1 to 3 and pins 2 to 3 on W102P104 SN103 a ge Test the voltage to SN103 on the A101 4 91 Vdc unblocked 0 09 Vdc blocked at pins 5A to 6A and 1 19 Vdc unblocked at pins 4A to 6A W102P102 A101J2 6 Test the voltage to SN103 from A2 5 Vdc on pins 36 to 13 14 37 and 38 GND on pins 15 to 13 14 37 and 38 GND Additional root causes e 2 Links Fault tree A2 1302 Paper jam at Tray 5 Media 2 sensor SN103 on page 1167 e Diagnostic page Click Subsystems click Input Trays and then click Tray 5 e Component locator Tray 5 component locator on page 1708 e Wiring diagram Tray 5 wiring diagram on page 2483 e Parts diagram Tray 5 parts diagrams on page 1708 e Replace SN101 Sensors on page 688 e 2 D4 0705 on page 2392 ENWW Event Log error and warning codes 2057 A3 0101 Description Finisher Input Paper Path motor M210 stall Primary root causes M210 Finisher Input Paper Path Motor encoder EN210 Drive roller bearings and idlers Wire harness between the Finisher Main PCA A200 and M210 A200 Transport drive belts Recommended actions 1 24 9 199 Links Open the Finisher Paper Path diagnostic page and then run M210 to verify that the motor turns and that the EN210 count changes
416. the e Congested network Recommended actions 1 Verify that the host has not crashed while sending the RFU file 2 Check the physical connection between the host and the MFP 3 Verify that the RFU file is not truncated 4 Resend the RFU file ENWW Event Log error and warning codes 2017 99 0004 Description I O timeout occurred when receiving the RFU header Primary root causes Bad connection between the host and the Congested network Recommended actions 1 2 3 4 Verify that the host has not crashed while sending the RFU file Check the physical connection between the host and the MFP Verify that the RFU file is not truncated Resend the RFU file 2018 Appendix A Event Log codes ENWW 99 0006 Description e Read error during the reading of the first part of the RFU header Primary root causes Unknown Recommended actions A Resend the RFU file ENWW Event Log error and warning codes 2019 99 0007 Description e Read byte error during the reading of the second part of the RFU header Primary root causes Unknown Recommended actions Resend the RFU file 2020 Appendix A Event Log codes ENWW 99 0009 Description e Job cancel detected during the reading of the first part of the RFU header Primary root causes e Job was cancelled Recommended actions If job cancel was intended no action is needed Otherwise resend the RFU file ENW
417. the Carriage PSU PCA 7 drive signal failed Primary root causes 16 e AT e Carriage 1 e chain Recommended actions 1 Reseat or replace A16 2 Replace A7 3 Reseat or replace the Carriage 1 e chain Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A7 Carriage PSU PCA A7 on page 510 e Replace A16 Carriage pen pocket PCAs A17 A18 A20 and A21 page 505 e Replace the e chain E chain on page 480 ENWW Event Log error and warning codes 2357 D2 0708 Description e 2 PCA A17 to pen voltage regulator PVR on the Carriage PSU PCA 7 drive signal failed Primary root causes 17 AT e Carriage 1 e chain Recommended actions 1 Reseat or replace A17 2 Replace AT 3 Reseator replace the Carriage 1 e chain Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A7 Carriage PSU PCA A7 on page 510 e Replace A17 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e X Replace the e chain E chain on page 480 2358 Appendix Event Log codes ENWW D2 0709 Description e Pen Pocket 3 PCA A18 to pen voltage regulator PVR on the Carriage PSU PCA A7 dri
418. the Motion PCA 2 Recommended actions 1 de oe Open the Tray 5 diagnostic page and then manually activate SN101 and verify that the sensor state changes Verify that SN101 is correctly seated and clean Verify that the idler rollers are correctly seated and clean Test the voltage at SN101 5 Vdc at pins 1 to 3 pins 2 to W102P103 SN101 Test the voltage to SN101 from the A101 1 19 Vdc unblocked and blocked at pins 1A to and 4 90 vdc unblocked 0 12 vdc blocked at pins 2A to W102P102 A101J2 Test the voltage to SN101 from 2 5 Vdc on pins 32 to 13 14 37 and 38 GND and pins 15 to 13 14 37 and 38 GND Additional root causes Links A2 Fault tree A2 1301 Paper jam at Tray 5 Media 1 sensor SN101 on page 1164 Diagnostic page Click Subsystems click Input Trays and then click Tray 5 Component locator Tray 5 component locator on page 1708 Wiring diagram Tray 5 wiring diagram on page 2483 Parts diagram Tray 5 parts diagrams on page 1708 Replace SN101 Sensors on page 688 A2 D4 0705 on page 2392 2056 Appendix Event Log codes ENWW A2 1302 Description e Paper jam at Tray 5 Media 2 sensor SN103 Primary root causes e SN103 e Wire harness between SN101 the Tray 5 Distribution A101 and the Motion PCA A2 Recommended actions 1 Open the Tray 5 diagnostic page and then manually activate SN103 and verify that the sensor sta
419. the scanner exposure lamp on A501 at the following location YC3 pin 3 If the voltage does not drop then replace A501 Replace the scanner exposure lamp Replace A504 Check the scanner exposure lamp PM counter Replace the scanner exposure lamp if it is expired Check and clean the shading correction plate and SN503 Check the wire harness between A502 and A501 Reseat the connectors on A502 and A501 Check the wire harness between A502 and A503 Reseat the connectors on A502 and A503 Replace A502 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 1910 Appendix A Event Log codes ENWW Replace the scanner exposure lamp Scanner exposure lamp on page 229 Replace scanner PCAs Scanner PCAs on page 242 ENWW Event Log error and warning codes 1911 30 0709 Description CCD readings are out of range during shading correction or auto gain control adjustment Primary root causes Scanner exposure lamp Scanner Inverter PCA A504 Wire harness between the scanner exposure lamp A504 and the Scanner Control PCA A501 Wire harness between the Scanner CCD PCA A503 AFE PCA A502 and A501 A504 or A501 Shading correction plate Scanner home position or shading position A502 Recommended actions 1 Links Lift the ADF or platen cove
420. then click IDS Component locator IDS component locator on page 1754 Wiring diagram IDS wiring diagram on page 2491 Parts diagram IDS parts diagrams on page 1754 2286 Appendix A Event Log codes ENWW C7 0BA5 Description e Yellow ink supply is low Primary root causes e Ink supply e Administrator settings Recommended actions 1 Replace the ink supply and verify that the low ink message is not displayed 2 Verify that the administrator settings are not set to stop printing when an ink supply is low Links e Fault tree C7 0BA5 Yellow cartridge low warning on page 1352 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 ENWW Event Log error and warning codes 2287 C7 0BA6 Description e Yellow ink supply has expired Primary root causes e Incorrect system date e Expired ink supply Recommended actions 1 Validate that the system date is correct 2 Checkthe ink supply expiration date Links e Faulttree C7 0BA6 Yellow ink supply has expired on page 1353 e Diagnostic page Click Subsystems and then click IDS e Component locator IDS component locator on page 1754 e Wiring diagram IDS wiring diagram on page 2491 e Parts diagram IDS parts diagrams on page 1754 2288 Appendix A Event Log codes ENWW C7 0BA7 D
421. then examine the six Drop Detect channels in order to identify a problem channel 2 Test the voltage at the Drop Detect assembly 3 3 Vdc at pins 9 to 11 on W1P1 A22J1 3 Test the voltage to the Drop Detect assembly from A4 3 3 Vdc at J2 pins 9 to 11 Primary root causes e Main Engine PCA 5 Links e Diagnostic page Click Subsystems and then click Drum e Component locator Drum component locator on page 1641 e Wiring diagram Drop Detect PCA A22 diagram on page 2503 e Parts diagram Drum parts diagram on page 1642 e 04 0702 on page 2389 2224 Appendix Event Log codes ENWW C1 02A3 Description e or more of the six Drop Detect channels has an occluded sensor Primary root causes e Drop Detect assembly Recommended actions 1 Open the Drum diagnostic page and then examine the six Drop Detect channels in order to identify a problem channel 2 Clean the Drop Detect sensor and LED lenses of the problem channel 3 Replace the Drop Detect assembly Links e Diagnostic page Click Subsystems and then click Drum e Component locator Drum component locator on page 1641 e Wiring diagram Drop Detect PCA A22 diagram on page 2503 e Parts diagram Drum parts diagram on page 1642 ENWW Event Log error and warning codes 2225 C1 02A4 Description e Drop Detect Beam calibration failed Primary root causes e Drop Detect assembly Recommended actions 1 Open the Drum di
422. tion PCA A2 Recommended actions 1 2 3 4 5 If you have not done so already reboot the in Protected Service mode PSM Check the Web wipe cartridge installation Open the Web Wipe diagnostic page and then test EN11 Test the voltage at EN11 3 24 Vdc at pins 9 to 11 on W33P12 W47J12 Test the voltage to EN11 on A2 3 26 Vdc on J7 at pins 9B to 11B GND Additional root causes Links A2 Fault tree C4 0501 Web Advance encoder EN11 stall on page 1316 Diagnostic page Click Subsystems and then click Web Wipe Component locator Web wipe component locator on page 1800 Wiring diagram Web wipe wiring diagram on page 2502 Parts diagram Service station parts diagrams on page 1774 Replace EN11 Web Advance encoder EN11 on page 586 A2 D4 0705 on page 2392 2256 Appendix A Event Log codes ENWW C6 0B01 Description e Change the drum spittoon Primary root causes e Drum spittoon Recommended actions A Replace the drum spittoon Links e Parts diagram Drum parts diagram on page 1642 e Replace the drum spittoon Drum spittoon on page 86 ENWW Event Log error and warning codes 2257 C7 0701 Description e 155 internal diagnostic failure Primary root causes e ISS A8 Recommended actions A Replace 8 Links e Component locator IDS component locator on page 1754 e Wiring diagram ISS PCA 8 diagram on page 2492 e Parts diagram I
423. tor on page 1582 Wiring diagram ADF wiring diagram on page 2464 Parts diagram ADF parts diagrams on page 1582 Replace ADF components Automatic document feeder ADF on page 182 Event Log error and warning codes 1937 32 0B03 Description The control panel is not present Primary root causes Control panel Wire harness between the control panel and the MFP Formatter Main PCA A26 Recommended actions 1 2 3 4 Links Check the wire harness between the control panel and A26 Validate that the control panel is calibrated and functional Replace the control panel Replace A26 Wiring diagram Control panel wiring diagram on page 2470 Parts diagram Control panel parts diagram on page 1617 Replace the control panel Control panel assembly on page 259 Replace A26 Formatter Main PCA A26 on page 621 1938 Appendix A Event Log codes ENWW 32 0C00 Description e Restore Factory Settings succeeded Primary root causes e Recommended actions A ENWW Event Log error and warning codes 1939 32 0 01 Description e Restore Factory Settings failed Primary root causes e Failed formatter NVRAM Recommended actions Replace the Formatter Main PCA 26 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace
424. tribution PCA A1 removing and replacing 630 power supply assembly removing and replacing 625 power switch assembly removing and replacing 265 power system sag 113 PPS PPS assembly 502 PPS cable 505 PPS cover 501 PPS felt oiler 504 PPS motor assembly 503 removing and replacing 501 preventive maintenac 68 preventive maintenance counters resetting 77 preventive maintenance data 74 preventive maintenance kits 76 print output bin default 4 paper recommended 13 print image placement test page 2530 print pipeline reference diagram 2548 print quality PQ test page 2531 ENWW print zone general procedures removing and replacing parts 148 removing 149 replacing 156 Printer Maintenance PM items counters resetting 49 estimated remaining life 49 log 49 problem solve Error button 10 Warning button 10 production line code 38 proposals paperfor 13 Protected Service Mode PSM 31 92 protected service mode PSM options 41 PSU exhaust duct assembly removing and replacing 465 PSU recirculation duct removing and replacing 466 R Ready light 7 rear case parts removing and replacing 175 176 177 reference diagrams drum surface 2546 electronics map 2547 paper path sensors 2549 print pipeline 2548 reinitializing NVRAM 93 relief valve IDS 32 remote firmware upgrades about 105 FTP 106 HP Web Jetadmin 105 MS DOS 107 remote firmware upgrades RFUs 50 removing and replacing parts Accessing formatter PCAs
425. ts IDO cover 172 left case parts left side middle panel 173 left case parts lower left cover 173 left case parts lower left trim 172 leftleg cover 708 left side middle panel 173 lever support shaft 778 lower eject shaft 781 lower elevator bottom switch SW251 850 lower elevator overload switch SW250 850 lower elevator tray 727 lower inner cover 168 lower left cover 173 lower left trim 172 lower middle cover 722 lower right cover 174 lower right trim 175 lower separation roller 197 lower left door sensor SN18 544 main engine backplane PCA A4 633 main engine A5 631 main engine PCA cooling fan FAN2 638 MFP casters 162 motion PCA A2 628 Network Fax PCA A30 618 offset mechanism assembly 739 offset shaft 779 offsetters front and rear 780 Output bin full sensor SN17 432 output bin LED LED14 436 output media path assembly 738 paper gate assembly 740 paper guide complete 783 PCI Express PCA 28 620 pen cooling fans assembly 591 pens 471 523 pick roller 195 pin alignment plate 645 pinch roller assembly 140 platen glass 228 poppetA valves 452 poppet B valves 455 power and control electronics 625 Index 2573 power distribution PCA A1 630 power supply assembly 625 power switch assembly 265 PPS 501 PPS assembly 502 PPS cable 505 PPS cover 501 PPS felt oiler 504 PPS motor assembly 503 print zone removal 149 print zone replacement 156 PSU exhaust duct assembly 465 PSU recircul
426. ts diagram Covers parts diagrams on page 1620 e Replace SN18 IDS sensors on page 544 e 2 04 0705 on page 2392 1900 Appendix A Event Log codes ENWW 00 0301 Description Able to open the front door when it is locked Primary root causes SOL4 Front door alignment Front door lock mechanism Wire harness between SOL4 and the Motion PCA A2 Recommended actions 1 OM 9 If you have not done so already reboot the in Protected Service mode PSM Check the front door front door lock mechanism and SOL4 for the correct alignment and engagement Open the Covers diagnostic page and then activate and deactivate SOL4 Cycle SOL4 and listen for a consistent rhythm Verify that the front door is correctly aligned with the Front Door Open switch SW3 Check the wire harness between SOL4 and A2 Test the voltage at SOL4 5 Vdc at pins 1 and 2 GND on W100P4 SOL4 Test the voltage to SOL4 on A2 5 Vdc at J2 pins 4 and 11 GND Additional root causes Links ENWW A2 Diagnostic page Click Subsystems and then click Covers Component locator Covers component locator on page 1620 Wiring diagram Drum wiring diagram on page 2471 Parts diagram Covers parts diagrams on page 1620 Replace SOL4 Front Door Lock solenoid SOL4 on page 169 A2 D4 0705 on page 2392 Event Log error and warning codes 1901 30 0701 Description e Scanner Control PCA A501 backup me
427. ture is warm Primary root causes Accumulator Open motor M256 Finisher Main PCA A200 Recommended actions Links ENWW 1 Open the Event Log and look for an A3 0227 entry Follow the troubleshooting procedures for the code Replace A200 Event Log Click View Log and Troubleshoot Component locator Finisher component locator on page 1668 Wiring diagram Finisher Main PCA A200 diagram on page 2481 Parts diagram Finisher parts diagrams on page 1668 Replace A200 Finisher Main PCA A200 on page 859 Event Log error and warning codes 2081 A3 01C1 Description Stapler 1 motor M272 problem Primary root causes Worn or damaged clincher assembly M272 Wire harness between the Finisher Main PCA A200 and M272 Bent stapler bracket A200 Recommended actions 1 2 10 Links Load fresh paper in the paper trays and then try to recreate the problem Remove the staple cartridge from the stapler open the Finisher Stapler diagnostic page and then cycle M272 Print a Paper Path Foot Print test page and then verify that the stapler alignment and location are correct Run the M271 Check the link between the pivot gear and the stapler Insert two sheets of paper in the Stapler 1 assembly cycle M272 and then check the quality of the stapling job Check the Stapler 1 assembly for correct mounting and damage Check the wire harness between A200 and M272 Test the voltage at M272 1
428. tween SN248 and A200 4 Verify that flat section on the bearing bracket bushing is correctly aligned with the flat section on the accumulator 5 Check the voltage at SN248 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to 3 on the sensor connector 6 Replace A200 Additional root causes e Accumulator Bearing Bracket motor M242 e Accumulator Job Height sensor SN240 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Replace SN248 Sensors on page 788 e Replace A200 Finisher Main PCA A200 on page 859 e M242 A3 0125 on page 2065 e N240 A3 02A3 on page 2119 ENWW Event Log error and warning codes 2121 A3 02A6 Description e Accumulator Entry sensor SN246 activated too long Primary root causes e SN246 e Wire harness between SN246 and the Finisher Main A200 e 200 Recommended actions 1 Check the sensor actuator for damage 2 Open the Finisher Accumulator diagnostic page and then test SN246 3 Check the wire harness between SN246 and 200 4 Check the voltage at SN246 5 0 Vdc at pins 1 to 3 and 3 3 Vdc at pins 2 to 3 on the sensor connector 5 Replace A200 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e
429. uisseooJug ejeq uad ejeq ejeq uad ued lt doug Kano VOd Buisse2oJd oL uoisse1duiooeq 1 uoisse1duio juud pue oja sduiejs eje1euec juud pue Jayewoy ujoq eujjedid ay sued IM IN pue suondo juud y JO uonejueuo eias sajyo1d Send 281100 10109 51002 uonejoi Buuepuei Kov _ VOd suono 30109 Bunedieus Sueos leiuczuou 1 eawn fue zosv vod 1014 Bojeuv 34v cosy vod jeuueog F 3 Print pipeline igure F ENWW 2548 Appendix F Reference diagrams Paper path sensors SN231 SN214 7 Ut SN221 co SN213 QAUM Toh s Diverter ADF Scanner Elevator Figure F 4 Paper path sensors Sensor Staging area 1 yellow Event log code Tray 4 Exit sensor SN55 A1 1304 on page 2042 Tray 3
430. ulator Bearing Bracket motor M242 on page 822 e Replace A200 Finisher Main PCA A200 on page 859 e Replace A240 Accumulator Distribution PCA A240 on page 778 ENWW Event Log error and warning codes 2065 A3 0126 Description e Accumulator Retainer Finger motor M246 failed connect test Primary root causes e M246 e Wire harness between the Finisher Main PCA A200 Accumulator Distribution PCA A240 and M246 e 200 e A240 Recommended actions 1 Open the Finisher Accumulator diagnostic page and then run M246 and verify that the motor turns 2 Check the wire harness between M246 and A240 3 Using the stepper motor test procedure test the voltage to M246 on A240 CN4 pins 1 to 2 and 3 to 4 4 Replace A200 5 Replace A240 Links e Diagnostic page Click Subsystems click Finisher and then click Finisher Accumulator e Component locator Finisher component locator on page 1668 e Wiring diagram Finisher 9 wiring diagram on page 2479 e Parts diagram Finisher parts diagrams on page 1668 e Stepper motor procedure How to test a stepper motor on page 865 e Replace M246 Accumulator Retainer Finger motor M246 on page 827 e Replace A200 Finisher Main PCA A200 on page 859 e Replace A240 Accumulator Distribution PCA A240 on page 778 2066 Appendix A Event Log codes ENWW A3 0140 Description Finisher Separator Drive motor M260 stall Primary root causes Finisher top
431. unen nd ARAN AAN TANANAN HELLE GE Lnd rir C narii VILLE EE EE E EG LG 9 TANANAN VIEELEEEEEE EE EGG VILLE EL E E FG GN G VEEP VIELE EIE ELE MIL GN G TANANAN ANNA TUN NAN GALUH VILE EB B FL TEL GL GG PE eee VILE EE E LEE E EI P PG GN VEILLE E E E ELLE G G LG L 10 101018 VELO ELLE E EEG JARANAN ALAA ARAN JEEP EE ELE E EEG N VELLE EE ELLE EP LG G Gg VIELE RANI GN G Q9 9 ANARA RADA AA ARAN ANARA ANI Q os E VIELE E EF E EEG GN E v AU a annnm S nnn nun 8 unns ANARA ELE EE ETIN L a RU te N g VILLE EE LLL DG G GN 9 Q Virrirrirrrtrrtt VILEEEELEE EE E I GN VIELE EE RARA UO SE UE ae Bee Ee I GN VIELE EL E E GL GL G G VE E EE GEL E E EG
432. valid number of bits File with the same name exists Illegal field name Incorrect permissions to delete a file or a directory Trying to perform file operations on an item that is not a file Trying to perform directory operations on an item that is not a directory Directory is full File is write only Corrupt system file No available RAM on formatter main PCA Recommended actions 15 2 3 4 5 6 Links Reinstall a removed USB device Delete unnecessary files Reboot the MFP Perform a hard disk initialization procedure Use the reformat option to download and reinstall firmware Replace the hard disk Component locator Formatter component locator on page 1702 Wiring diagram Formatter wiring diagram on page 2482 Parts diagram Formatter parts diagram on page 1702 Replace the hard disk Formatter hard drive on page 611 1964 Appendix Event Log codes ENWW 32 1902 Description e Disk is write protected Primary root causes e The hard disk or USB drive is write protected The file is protected by a PML command or write protected from the USB or hard disk Recommended actions 1 Unprotect the USB drive or the hard disk 2 Perform a disk initialization procedure ENWW Event Log error and warning codes 1965 32 1904 Description e X Unable to copy job Primary root causes e Too many customer jobs on the hard drive Recommended actions A Delete the customer jobs from the hard d
433. ve signal failed Primary root causes 18 e AT e Carriage 1 e chain Recommended actions 1 Reseat or replace A18 2 Replace A7 3 Reseat or replace the Carriage 1 e chain Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A7 Carriage PSU PCA A7 on page 510 e Replace A18 Carriage pen pocket PCAs A17 A18 A20 and A21 page 505 e Replace the e chain E chain on page 480 ENWW Event Log error and warning codes 2359 D2 0710 Description e 4 A19 to pen voltage regulator PVR on the Carriage PSU PCA A7 drive signal failed Primary root causes 19 e AT e Carriage 2 e chain Recommended actions 1 Reseat or replace A19 2 Replace AT 3 Reseator replace the Carriage 2 e chain Links e Component locator Carriage component locator on page 1602 e Wiring diagram Carriage pocket PCA diagram on page 2467 e Parts diagram Carriage parts diagrams on page 1602 e Replace A7 Carriage PSU PCA A7 on page 510 e Replace A19 Carriage pen pocket PCAs A17 A18 A20 and A21 on page 505 e X Replace the e chain E chain on page 480 2360 Appendix Event Log codes ENWW D2 0711 Description e Pen Pocket 5 A20 to pen voltage regulator PVR on the Carriage PSU PCA A7 drive signal failed Pri
434. vice station 2495 trays 2483 2496 K XDM XML Device Model 26 XDM data sending automatically 28 Y yearcode 36 Index 2581 2582 Index ENWW 2007 Hewlett Packard Development Company L P www hp com
435. ware problem Recommended actions 1 Check the wire harness between the Coprocessor and the Formatter Main PCA A26 2 Reboot the MFP and then watch the Coprocessor LEDs for an error message Troubleshoot the Coprocessor accordingly ENWW Event Log error and warning codes 1979 49 yyzz Description Formatter firmware fault Primary root causes e This code has many possible root causes Recommended actions 1 Reboot the MFP 2 Restore NVM and then reboot the MFP 3 Reload the system firmware 1980 Appendix A Event Log codes ENWW 67 yyzz Description Printer error Primary root causes e Corrupted NVRAM permanent storage Recommended actions 1 Reboot the MFP 2 Reset the MFP to the factory settings For more informations see the system administrator guide ENWW Event Log error and warning codes 1981 68 8001 Description e Formatter storage error settings changed Primary root causes e System power turned off while NVM data was being written to the e Corrupted NVM version or size in the permanent storage block has changed e Formatter Main PCA A26 Recommended actions 1 Restore NVRAM 2 Reboot the MFP Links e Restore NVM Click Settings Procedures click NVM and then click Manual NVM Restore 1982 Appendix A Event Log codes ENWW 68 8002 Description e permanent storage is full Primary root causes e Formatter Main PCA 26 Recommended
436. ware restore ENWW Event Log error and warning codes 1949 32 1 0 Description NVM B R aborted Primary root causes e user aborted the operation from the embedded Web server EWS Recommended actions A NA 1950 Appendix A Event Log codes ENWW 32 1C0D Description NVM B R unknown error Primary root causes e Unknown Recommended actions Retry the backup ENWW Event Log error and warning codes 1951 32 1 0 Description NVM B R formatter timeout Primary root causes e Unknown firmware condition prevented the operation from completing Recommended actions 1 Retry the backup 2 Ifthe error persists perform an RFU upgrade 1952 Appendix Event Log codes ENWW 32 1COF Description e B R Coprocessor timeout Primary root causes e Unknown firmware condition prevented the operation from completing Recommended actions 1 Retry the backup 2 Ifthe error persists perform an RFU upgrade ENWW Event Log error and warning codes 1953 32 1010 Description NVM B R Coprocessor timeout Primary root causes e Unknown firmware condition prevented the operation from completing Recommended actions 1 Retry the backup 2 Ifthe error persists perform an RFU upgrade 1954 Appendix A Event Log codes ENWW 32 1011 Description e NVM B R engine timeout Primary root causes e Unknown firmware condition prevented the operation from completi
437. wire harness and continuity between A502 and A501 Reseat the connectors on A502 and A501 Check the wire harness between A501 and the print engine Replace A501 Replace A502 Replace A27 Diagnostic page Click Subsystems and then click Scanner Component locator Scanner component locator on page 1770 Wiring diagram Scanner wiring diagram on page 2493 Parts diagram Scanner parts diagram on page 1771 Replace A501 Scanner Control PCA A501 on page 242 Replace A401 ADF Control PCA A401 on page 200 1928 Appendix A Event Log codes ENWW 30 0726 Description e Processing PCA 27 detected an internal operation error Primary root causes 27 e Corrupted 27 NVM RAM e Firmware Recommended actions 1 Turn off the MFP 2 Check the wire harness and continuity between A502 and 27 3 Check the wire harness and continuity between A501 and A502 4 Reseat the connectors on A502 and A501 5 Check the wire harness between A501 and the Power Distribution PCA A1 6 Turnon the MFP 7 Replace A27 Links e Diagnostic page Click Subsystems and then click Scanner e Component locator Scanner component locator on page 1770 e Wiring diagram Scanner wiring diagram on page 2493 e Parts diagram Scanner parts diagram on page 1771 e Replace A27 Copy Processing PCA A27 on page 620 ENWW Event Log error and warning codes 1929 31 1301 Description Original document mispick Primary ro
438. write error occurred from EFI e Formatter Main PCA 26 Recommended actions A Replace 26 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace A26 Finisher Main PCA A200 on page 859 ENWW Event Log error and warning codes 2385 D3 3700 Description Internal hard disk not functional Primary root causes e drive data and power wiring e Hard drive e Formatter Main A26 Recommended actions 1 Check the hard drive activity LED 2 Reboot the MFP Look for a BIOS POST code If a BIOS POST code appears follow the BIOS POST code deductive information in the service manual 3 Check the hard drive data and power wiring for a loose connection or damage 4 Replace the hard drive 5 Replace A26 Links e Component locator Formatter component locator on page 1702 e Wiring diagram Formatter wiring diagram on page 2482 e Parts diagram Formatter parts diagram on page 1702 e Replace the hard drive Formatter hard drive on page 611 e Replace A26 Formatter Main PCA A26 on page 621 2386 Appendix A Event Log codes ENWW D3 4400 Description e USB accessory over current Power requirements for the USB accessory attached to the MFP beyond supported limits Primary root causes External USB device
439. x ea commodo consequat Ut wisi enum ad minim veniam quis nostrud exerci tation tincidunt ut ullamcorper suscipit lobortis nisl ut Duis autem vel eum iriure dolor in hendrerit in laoreet dolore vulputate velit esse molestie consequat vel illum dolore eu feugiat nulla facilisis at vero eros magna aliqu am etaccumsan et iusto odio Toys Sold in the US Nam liber tempor nonummy nibh euismod cum soluta nobis tincidunt ut laoreet eleifend option congue dolore magna aliquam nihil imperdiet doming erat volutpat Ut wisi id quod mazim placerat enim ad minim veniam facer possim assum quis nostrud exerci Lorem ipsum dolor sit tation ullameorper amet consectetuer al suscipit lobortis nisl ut adipiscing elit sed aliquip ex commodo diam nonummy nibh consequat laoreet dolore magna Duis autem ve aliquam erat volutpat eum iriure dolor in Ut wisi enim ad velit esse molestie minim veniam quis nostrud lobortis hendreritin vulputate nisl ut aliquip ex ea commodo consequat vel illum consequat Lorem ipsum dolor sit amet Dolore eu feugiat nulla facilisis at vero consectetuer adipiscing elit sed diam eros et accumsan et iusto odio dignissim qui w K PQ_Test_LTR_v1 0 Print quality pages 2531 Use the PQ test page d to evaluate overall print quality The page contains composite gray areas color registration marks skin tones black and colored text and solid color areas Use this page as a validation
440. y Open the Finisher Paper Path diagnostic page and then test SN215 and SOL211 using the diagnostics Check the transport drive belts drive rollers and idlers for damage contamination and correct tension Check the wire harness between A200 and SN215 Test the voltage at SN215 3 3 Vdc at pins 9B to 11B and 10B to 11B on W211P1 W201J211 Replace A200 Additional root causes Links Finisher Lower Paper Path motor M220 Diagnostic page Click Subsystems click Finisher and then click Finisher Paper Path Component locator Finisher component locator on page 1668 Wiring diagram Finisher 6 wiring diagram on page 2478 Parts diagram Finisher parts diagrams on page 1668 Replace SN215 Sensors on page 788 Replace A200 Finisher Main PCA A200 on page 859 M220 A3 0104 on page 2061 2152 Appendix A Event Log codes ENWW A3 1308 Description Finisher Lower 2 sensor SN221 Primary root causes SN221 Transport drive belt damage and tension Transport drive rollers and idler rollers Top door latch and hinges Bearing bracket bushing Wire harness between Finisher Main PCA A200 and SN221 Accumulator Entry motor M240 Wire harness between M240 the Accumulator Distribution PCA A240 and A200 A200 A240 Recommended actions ENWW 1 2 3 4 e e o O9 10 11 12 13 Clean SN221 and then verify that 53221 is correctly installed Verify that the door latch and hinges ope
441. y exit roller shaft clutch SVC ASSY MEDIA TRAY CLUTCH 5956 67436 5 Tray exit roller belt SVC BELT SYNCHRONUS T 2 032 C5956 67407 6 Motor belt SVC BELT SYNCHRONOUS MOTOR T 2 032 C5956 67408 7 Tray closed sensor actuator foil SVC ASSY MEDIA TRAY C5956 67434 ACTUATOR FOIL 8 Tray exit roller belt tensioner SVC ASSY MEDIA TRAY BELT 5956 67435 TENSION 9 Tray 2 3 and 4 Humidity sensor SN42 and Tray 2 3 and 4 C5956 67418 Ambient Temperature sensor SN41 unit SVC PCA SENSOR HUMIREL 10 Right side Lower Panel Open sensor SN43 SVC ASSY MEDIA 5956 67437 TRAY PAPER PATH SENSOR 11 Tray 2 Exit sensor SN47 Tray Exit sensor SN51 Tray 4 Exit C5956 67770 sensor SN55 SVC PHOTOINTERRUPTER WITH CONNECTOR 12 Tray exit sensor flag shaft SVC FLAG SENSOR PAPER EXIT C5956 67385 13 Gearwheel flange SVC FLANGE GEARWHEEL 22 MXL C5956 67393 14 Right side lower panel hinge SVC HINGE PAPER PATH C5956 67390 15 Front mounting bearing SVC MOUNTING BEARING FRONT 5956 67402 16 Tray exit sensor holder SVC HOLDER PHOTO INT PEX C5956 67401 17 Angled bracket SVC BRACKET ANGLE C5956 67759 18 Angled bracket SVC BRACKET ANGLE C5956 67759 19 Paper size sensor cam SVC CAM SIZE SENSING C5956 67387 20 Paper tray closed sensor cam SVC CAM TRAY PRESENT C5956 67391 1784 Chapter 10 Parts and diagrams ENWW Trays 2 3 and 4 separation unit parts diagram Ok Figure 10 134 Trays 2 3 and 4 se

HP Color LaserJet CM8060MFP CM8050MFP Service Manual part 3

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