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1. 1 If the Printer cannot be turned ON Signal LED on LED on Power Corrective Action Interconnect PrintMech Switch PCA PCA LED Check the connection between the PSU and the Int t PCA 5Vsb OFF ON Amber eas If connection OK replace the Interconnect PCA gt Page 8 71 Check the connection between the PSU and the PrintMech PCA 5Vsb ON OFF Amb Make sure that ALL cables between z ee the PSU and PrintMech are not damaged and are connected correctly Check the connection between the PSU and the PrintMech PCA and Anh Interconnect PCA mber 5Vsb OFF OFF orbs If connection OK check that power LED reaches the PSU check the power outlet If power reaches PSU replace the PSU Page 8 85 2 If the Printer starts after having pressed the ON button on the Front Panel but the front Panel remains black Signal LED on LED on Power Corrective Action Interconnect PrintMech Switch PCA PCA LED Check the connection between the PSU and the Interconnect PCA 5V OFF ON Blue F If connection OK replace the Interconnect PCA gt Page 8 71 Check the connection between the Front Panel and the Interconnect PCA 5V ON ON Blue If connection OK replace the Interconnect PCA Page 8 91 and the Front Panel gt Page 8 27 tewedwong O A 3 The Printer is up and running or may have a System Error at the end of the power up sequence For the Carriage PCA connection perform the Scan Axis Test gt Page 4 7
2. 29 E Source etc init d functions E Fix console loglevel 98 E Mount proc E Dismount the initrd if necessary E Configure kernel parameters 27 Set the system clock 26 Load keymap 25 Load system font 24 Start up swapping E Set the hostname 23 E Initialize USB controller and HID devices E Set variables for options to be later used for filesystem check 22 Turn Off DMA on CD ROMs E Turn On Hard Disk optimization 21 Perform file system check on root volume 20 Update quotas if fsck was run on root 19 Setup pnp C Step Initialization Process Remount the root filesystem read write E LVM initialization E Clear mtab 18 a Enter root proc and potentially proc bus usb and devfs into mtab Remove lib modules preferred and lib modules default Tweak isapnp settings if needed Load sound modules if the need persistent DMA buffers Load modules from etc rc modules 17 File system check Add raid devices 16 Setup Logical Volume Management Check filesystems on all volumes found on etc fstab 15 Mount local filesystems 14 Check remaining quotas other than root 13 Enable local filesystem quotas E Configure machine if necessary if the respective configure 12 files exist Reread in network configuration data Clean out etc w u tmpx files var Reset pam_console permissions Cleanup utm
3. trw Cote e e Coe ory wng ann w one wes oe wire wens wee women renees vm vee oe va v Me ve va mona nater canta conta cea crosa ca caoga cota sense Pett Nore un me wn wn wm mmn wun w ara reer stase sea menera massa eose sase 48 mises Mussea MeNe at taprten Cate Bonet pone poet waia Daanal mono pal preecase snet ae nen at oe oo moset t Da 1m nu na a sm un Reet soene Ga w Ca G n Usoga Te mwaa ama ome mara zma nue moans em Veen iecere Le a 1 heor hea tstrns e Yee Mageia a om weg wong wows ewe mun wen wun wn csogaa csa Coa omen toet 11 A Qeus moa NAL kai osand 200213 mema meon zoon zonn ma ma wa ma a an ue Me Sji eee The first two lines are available at the beginning of each Service Information Page and contains standard information like Service ID Firmware version Items of Interest The items explained below are useful to know Current Media Printhead and Ink Information Fed22 200 Product Name ALIJI Product eumter G44 190080447 n2 HP Designet 4000s Serial Number QITA ServceQ Memory Sze Current Humasty 246 MB Oak capacty Qu 21 Rol Paper Loaded Status OX Media Type Selected not avatadie BAGN Vite riet Paper 1068 mem 42 06 eches Remaning ese Length E Temperature and Humidity The sensors are located on the ISS PCA at the top of the In
4. Signal LED on LED on Power Corrective Action Interconnect PrintMech Switch PCA PCA LED E Check the connection between the P the Int t PCA 5y OFF ON Blue SU and e Interconnect PC E f connection OK replace the Interconnect PCA gt Page 8 71 Blue Check the System Error that is 24V ON ON and produced and run the corresponding Greeh Diagnostic Test either Scan Axis or Media Axis Test E Check the connection between the BI PSU and the PrintMech PCA and ue Int t PCA 24V OFF OFF and R Green m If connection OK run the Electronics Module Test to further diagnose the problem E Check the connection between the Blue PSU and the Interconnect PCA 24V OFF ON and E f connection OK run the Electronics Green Module Test to further diagnose the problem E Check the connection between the Blue PSU and the PrintMech PCA 24V ON OFF and E f connection OK run the Electronics Green Module Test to further diagnose the problem 4 On the PrintMech PCA if the 3V3 LED is ON 5V LED is ON ERIDANI LED is ON VAUX LED is ON and the VAN LED is OFF then try the following E Run the Electronics Module Test to further diagnose the problem E Replace the PrintMech PCA Page 8 91 5 Ifthe Power Switch LED is Green and the 3V3 LED is ON 5V LED is ON ERIDANI LED is ON VAUX LED is ON VAN LED is ON and the VROWER2 LED is OFF then try the following Check the connection between the PSU and the PrintMech PCA
5. Code Component System 61 2 File with Passwords cannot be Printed 62 Input Output through Parallel Port 63 Input Output through LAN Card 63 0 Input Output through Integrated LAN Card 63 1 Input Output through add on JetDirect LAN Card 63 2 Input Output through add on Gigabit LAN Card 64 Input Output through USB Port 65 Input Output not know what port 66 Print Job Configuration 67 Input Output through FireWire Port 68 Loss of Engine Counters Tracking 1 Memory Management 72 Generic Firmware 73 Motor Control Functions 74 Firmware Upgrade 74 1 Media Profile Update 75 Preventive Maintenance 3 Preventive Maintenance Kit 1 73 2 Preventive Maintenance Kit 2 76 Disk Full a7 WebAccess Application 79 Assertion Uncontrollable Firmware Error 79 1 Warning Uncontrollable Recoverable Firmware Error 81 Media Advance 81 3 Stacker Drive Motor 81 4 Stacker Paper Jam Sensor 81 Media Cut 83 Single Sheet Feeding 84 Roll Feeding 84 1 Roll 1 Feed Motor 84 2 Roll 2 Feed Motor 85 Media Axis Encoder Reading 86 Carriage Movement 87 Scan Axis Encoder Reading 91 Printhead Firing 92 Servicing 93 Ink Pumping 94 Color Calibration 95 Printhead Alignment 96 Image Quality Troubleshooting 97 Paper Advance Calibration 98 Automatic Backup Printmode Enabled CP Seto res The following table explains the YZ part of the System Error Code or Warning Code Recovery Action Re
6. 38 1 10 0005 Unsupported CAN command received Try the following ca invent System Error Internal Code Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 38 1 10 0006 CAN command communication error Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 38 2 10 Temperature sensor level too high or open circuit Try the following Check the Temperature Sensor is correctly installed E Replace the Temperature Sensor gt Page 8 262 38 2 1 Temperature sensor level too low or open circuit Try the following E Check the Temperature Sensor is correctly installed E Replace the Temperature Sensor gt Page 8 262 38 3 1 Heating Lamp overheat switch off Try the following E Turn Off the Stacker and leave it to cool down for 10 minutes E Perform the Stacker test Page 4 60 Check the distance of the Safety Temperature Sensor from the Heater Roller Check the Temperature
7. E Replace the Single Sheet Sensor Page 8 117 System Error 53 3 10 Problem An error with the Roll 1 Sensor has been detected Description Corrective Action Try the following Check that the Roll 1 Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Roll 1 Media Sensor gt Page 8 175 CP stom ree System Error 53 4 10 Problem An error with the Roll 2 Media Sensor has been detected Description Corrective Action Try the following Check that the Roll 2 Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Roll 2 Media Sensor gt Page 8 232 System Error 52 10 Problem Drop Detector switch On Off failure Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Drop Detector gt Page 8 38 Replace the Gamut PCI PCA Page 8 76 E If the System Error continues replace the Interconnect PCA gt Page 8 71 System Error 53 10 Problem An error with the Main Media Sensor has been detected Description Corrective Action Try the following Check
8. System Error 41 10 Problem Electrical fault in Media Axis Motor Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Media Drive Test gt Page 4 12 Check that the Media Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA E Replace the Media Axis Motor gt Page 8 69 E If the System Error continues replace the PrintMech PCA gt Page 8 91 System Error 42 03 Problem Electrical current limit in Scan Axis Motor Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Media Drive Test gt Page 4 12 E Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly If there is a wrinkled mass of media blocking the Carriage Assembly then clear the obstruction E Replace the Scan Axis Motor Page 8 66 If the System Error continues replace the PrintMech PCA gt Page 8 91 Syemtrrcos O A System Error 42 10 Problem Electrical fault in Scan Axis Motor Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform
9. System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Stacker System Error Codes All the Stacker System Error Codes begin with 38 and are displayed in the same format as the Printer System Error Codes for an explanation of the system error codes gt Page 2 41 All stacker system errors are shown in the printer s Front Panel System errors codes can be detected by the Printer or the Stacker Stacker System error codes detected by the Printer 38 1 03 Too many firmware upgrades Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version E Perform the Stacker test Page 4 60 E Replace the Stacker Electronics PCA Page 8 274 38 1 04 Stacker requires FW but not present in the Printer s FW Try the following E Upgrade the firmware 38 2 03 Temperature not reached Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer After turning on the Stacker check to see if the roller is getting hot if it is not check the Heating Lamp Check the temperature sensor ca invent System Error Internal Code Probl
10. System Error Problem Description Corrective Action System Error Problem Description Corrective Action 67 04 Input Output problem through an Firewire Port Try the following Check that the Firewire cable is correctly connected to the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version E If the System Error continues replace the Main PCA gt Page 8 81 68 03 Non critical permanent data was lost This does not prevent the Printer to work only that internal life counters will not be recorded until the Printer is restarted Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 71 03 Out of memory failure It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server 71 04 Out of memory failure It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server 71 19 Default Serial Number found in the main and backup NVM It seems that both the Ink Supply Tubes and Hard Disk Drive have been replaced together Try the following E Perform the Error 71 19 Recovery Service Utility refer to Chapter 4 ca invent Sy
11. Printhead Cleaner is correctly seated in slot 1 of the Service Station and then close the Printhead Cleaner Access Door E Replace the Yellow Printhead Cleaner in slot 1 of the Service Station System Error 29 1 01 Problem Printhead Cleaner not inserted correctly in slot 2 Description Corrective Action Try the following E Open the Printhead Cleaner Access Door and check that the Yellow Printhead Cleaner is correctly seated in slot 2 of the Service Station and then close the Printhead Cleaner Access Door E Replace the Yellow Printhead Cleaner in slot 2 of the Service Station System Error 29 2 01 Problem Printhead Cleaner not inserted correctly in slot 3 Description Corrective Action Try the following Open the Printhead Cleaner Access Door and check that the Magenta Printhead Cleaner is correctly seated in slot 3 of the Service Station and then close the Printhead Cleaner Access Door E Replace the Magenta Printhead Cleaner in slot 3 of the Service Station System Error 29 3 01 Problem Printhead Cleaner not inserted correctly in slot 4 Description Corrective Action Try the following E Open the Printhead Cleaner Access Door and check that the Magenta ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Act
12. Problem Description System Error Internal Code Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action 84 1 01 0X1A050007 The Roll 1 Media Sensor has detected media when there should not be any Try the following Make sure there is no media jammed in the Roll 1 media path Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Sensors Test gt Page 4 39 E Replace the Roll 1 Media Sensor gt Page 8 175 84 1 01 0X1A050008 The printer is in the process of loading media and there is already media loaded Try the following Make sure there is no media jammed in the Roll 1 media path E Perform the Sensors Test gt Page 4 39 E Replace the Roll 1 Sensor gt Page 8 175 84 1 01 OX1A050009 The printer checks that a manual unload of media has been performed by the user but detects there is still media loaded Try the following Make sure there is no media jammed in the Roll 1 media path E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Sensors Test gt Page 4 39 E Replace the Roll 1 Media Sensor gt Page 8 175 84 1 03 BT Motor shutdown in Roll 1 Module Try the following Make sure there is no med
13. 8 o 2h o t o t voszaare 250 o an o 1 t cyan o 10445974 0 o an o a o cym 0 16435053 30 7 an J 1 0 System Warning Error E The Line and Internal Code do not provide much information but are useful in the case of escalating a problem to the division different internal error codes can point to the same error code e g 01 10 10 E Media Usage in square meters and Date from the Printer s Internal Clock RTC help you to understand if the Printer has been used media usage and how much time has passed since the last error Printhead Error Log E Printheads ago History of the last three Printheads used 0 represents the current Printhead used E Status 0 Working 1 No Pen Detected 2 Replace 4 Reseat 8 Remove Ink Used Percentage of the Warranty life 1000cc Error Code Specific error code generated by the Printer when the Printhead has been replaced Max Recovery 0 No manual Printhead recovery has been performed on the Printhead 1 or higher At least one Printhead recovery has been performed Printhead Error Log Printheads ago Serial Number Status Usage time Ink Used Max Recovery Error Code 1 Yellow 0 16455695 33 8 0 2h 0 1 0 1 16462452 33 8 0 2h 0 4 0 2 Yellow 0 16462452 33 8 0 2h 0 1 0 1 16455695 33 8 0 2h 0 1 0 towed O A Calibrations Status This page contains the following information E General Calibrations performed by S
14. 8 of the Service Station and then close the Printhead Cleaner Access Door E Replace the Cyan Printhead Cleaner in slot 8 of the Service Station ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action 38 01 Generic accessory communication error Try the following E Restart the printer 38 03 Generic Stacker communication error Try the following E Restart the printer E Perform the Stacker Test gt Page 4 60 Check that the cable between the Stacker and the Printer is not damaged and is correctly connected E Upgrade the firmware of the Stacker E Replace the Stacker Electronics PCA Page 8 274 38 1 01 Media jam in between the printer and the accessory Try the following E Remove any media jammed in the Printer or Stacker and restart the printer E Perform the Stacker Test Page 4 60 E Perform the Media Drive Test gt Page 4 12 41 1 03 A current limit in the Roll 1 Media Feed Motor has been detected Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Media Drive Test gt Page 4 12 E Open the Roll 1 Drawer and check for any visible obstacles restricting the m
15. Cartridge when the Very Low status is showing on the Front Panel E Reprint the file without remove the Ink Cartridge 34 Rice Paper not supported Roll length is 34 Non standard and the pinch wheels can t control edge of media causing ink smears and Printhead crashes in middle of prints with or without area fills PRINTER LIMITATION NO SOLUTION AVAILABLE Cut Sheet rice paper loading failure Thin rice paper is sucked into the Center Platen grooves and Linear Blade Ridge This implies that the friction between the Center Platen and the rice paper becomes higher than between the Overdrive wheels and the paper This effect make it almost impossible to load the rice paper correctly because the Vacuum is too high PRINTER LIMITATION NO SOLUTION AVAILABLE Worm marks on HP Coated media with light area fills Light bands S shaped in Paper axis direction where light area fills are printed causing unacceptable Image Quality defect E Print the Service Configuration Print and check if the level of Humidity is very low below 30 Increasing humidity may help in reducing the severity of the problem towed O A Solving Media Handling Problems The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned Roll media E The roll may be loaded the wrong way The paper should load over the roll toward you Check that the paper is correctly loaded onto the spindle E The paper may be
16. Codes O A p should make sure that at least a Printhead Recovery is performed System Error 91 10 Problem The HP Instant Support troubleshooting tool has detected that at least for one Description Printhead E It is currently in warranty less than 1000cc of ink used E That the previous 2 Printheads had been found defective within the warranty period Corrective Action In this case it is possible that the Printer is damaging the Printhead If after replacing the Printhead a third time it is found to be defective again you may need to troubleshoot the Carriage Flex Cables or the Carriage PCA System Error 93 11 Problem Unable to pressurize the IDS Description Corrective Action Try the following E Remove ALL the Ink Cartridges and reinstall them one by one in to the Printer E Replace the Ink Cartridges E Replace the APS Assembly Page 8 49 E f the System Error continues replace the Ink Supply Tubes and Trailing Cable Page 8 40 System Error 98 02 this error code will be logged in the system but will not actually appear on the Front Panel Problem Switching to lower performance due to Printhead quality Description Corrective Action Try the following E Try a Printhead recovery on the Printheads E Replace the faulty Printhead You may have to print the Image Quality Diagnostics print in order to identify the faulty Printhead ca invent System Error Problem Description
17. Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Remove any paper from inside the Stacker Check for paper jams in the paper path Check the Door Switch Sensor is not damaged or jammed with paper E Replace the Door Switch Page 8 258 38 0 10 Buffer sensor not activated Try the following Check the Buffer Sensor is not damaged E Replace the buffer sensor 38 A 10 Stacker presence sensor failure Try the following Check the Stacker Presence Sensor is not damaged E Replace the Stacker Presence Sensor gt Page 8 102 81 3 10 Stacker motor failure Try the following Check there is nothing blocking the motor Check that the motor is correctly installed and all cables are connected correctly E Replace the Stacker Motor gt Page 8 256 ca invent System Error Codes and Warnings Explanation System Error Codes explain which component system is failing and what action should be taken to resolve the problem System Error Codes are displayed directly on the front panel but can also be seen on the Information Page and have been defined in the format XX YZ or XX n YZ m E XX Service Part 2 digits E n Service Part Index if more than one used in the product Optional e g Identify the Ink Supply color and number m Y Who should perform
18. Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Resend the firmware update file to the Printer CP Seto ree System Error 74 04 Problem Old Vacuum Fan detected upgrade the Firmware Description Corrective Action Try the following Check that the Printer has the latest Firmware version If not update the Firmware to the latest version System Error 76 03 Problem Out of Disk space Data was lost Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Resend the file to the Printer E If the System Error continues it is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server E Perform an EEROM Reset gt Page 4 66 and resend the file to the Printer System Error 77 04 Problem Embedded Web Server internal software error Description Corrective Action Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version System Error 79 03 Problem Generic Firmware error Description Corrective Action Try the following E Switch the Power OFF from the back
19. Printhead Error log Event Logs Ome Mar 4 2005 Product Name HP Detageet C00 Serial Murcer Soses1g01Mm Femware version GN 3112 Product number Na Seet uw Dore Severty Error Code Tierna Code Wie VeSa Medea Usoge tne Date 1 severe w 0x10010001 ON 3I12 11 530239 SeandoieGreatvend cpp 66 20050225 2 severe 0 Oetsnronot OW 3112 nses CarriageServobteter 1537 20050225 3 severo 7904 Os BABEF ACE AJNI ITAA AnatogSersor Cormon cpp 810 20041128 severe ao 0x19010001 AIr se ScanAneGremtyad cop it 20041110 s severe 708 DIMU ACL AJNI osrin ADDF CONTON cpp G 20041110 6 severe 7903 014010009 AIMMI 0 000000 maroc 20041027 7 severe nas Oet 7080008 AIMMI 77062 NemComeourd cee 1029 20041027 8 severo ns Oxt TosoONs AJNI UES i NemCompound cpp 1029 20041027 Evert Severty Ero Cose teenal Code FM Version Merin Usage Lre Date 1 sivecry oo OT GIS waii2 10350 patis cet 20080216 2 advisory won 10O AJH IneA aape Nara cop AA 20041112 3 advisory C1044 021010009 AIMM 033037 81085 20041100 avory 30 Drtp020005 AAMMI 72062 MSp ter what cee 5494 20041027 Prirtheess om Serial Number 2w Urago tme Sirk Used Max Recovery Error Code 1 Vedic VEASABSS S38 o 2h o t o 1 VS I452 53 8 o an o o 2 Yetow o 10462452 20 o an o 9 1 1I 3 2h 0 1 o 3 Magerte o 16461097 338 o 2h o o 1 VEAEMNN SSS o 2h o t o s4 Mozarto o VASNN 33 8 o an o o 1 16461087 33 0 o an o 1 o 5 0 0 104239702540 0 2h J 1 i 1 18420777258 o rid o 9 6 Gxt 18429727 25
20. htm CSOSTA CSOSTA CSOSEA CSOSEA CSOSA CSOS4A CSOSSA CSOSSA HP No 90 HP No 90 HP No 90 HP No 90 HP No 90 HP No 90 HP No 90 HP No 90 J J 0 0 J 1 1 1 1 1 1 1 1 1 Yelow 2 Magenta 3 Bleck Product Name Product Number Usage Cartridges Cartridges Cartridges Cartridges Media Usage per Media Type Productivty Photo Gloss HP 10t m1112 e Bet usage 8 cycles 318 Motor usage cycles 318 Carriage usage 8 cycles 318 Traling cable usage 8 cycles 318 Tube usage 8 cycles 318 Tube used with non HP ink No 000cc Spttoon2 000cc Sptioon 3 000cc Sptioon 4 0 00 ce aana ea 008cc Black cleaner spttoon 2 0 08 cc Preventive maintenance kt 1 Preventive maintenance kt 2 x Done J E Local intranet ca invent Media Used Sections E Total media used in the Printer Printer Usage Total printed media 12 12 m 130 4 ft Total number of prints 31 E Media used for each media type Media Usage per Media Type High Gloss Photo Paper HP 10 30 m 110 9 ft Productivity Photo Gloss HP 6 92 m 774 4 ft Bond Paper HP 6 81 m 773 3 ft It is possible that the sum of the media used for each media type is lower that the total amount of media used in the Printer This is because only the total media used in the Printer is saved in the backup EEROM which is located in the ISS PCA When the Hard Disk Drive is replaced the total media used per media type is reset to zero 0 but the total m
21. loaded at an angle The right hand edge must be aligned with the blue line on the Print Platen Sheet media E t must be loaded with the right hand edge against the blue line on the Print Platen E The media may be crumpled or warped or may have irregular edges E f hand cut media is used the edges may not form a rightangle or they may be rough If possible hand cut media should not be used Only purchased sheet media should be used in the Printer If the overdrive is covered in dust it will have problems picking up the sheet media during the load process Clean the Overdrive using the Turn Drive Roller Service Utility gt Page 4 76 ca invent Using the Buzzer at Power up to Troubleshoot When the Printer is powered up it doesn t make a Beeping Sound until it is completely powered up and ready to use If there is a beep during the power up sequence this may signify that there is a problem within the Electronics Module The following table will help you to use the Beeping Sound to diagnose certain problem Number of Beeps Problem Description Processor absent Corrective Action Replace the Main PCA gt Page 8 81 2 Faulty Main PCA or PSU Replace the Main PCA gt Page 8 81 Replace the PSU Page 8 85 Faulty Memory Module Faulty Video Card not used Check that the Memory Module is installed correctly Try installing the Memory Module in the other Memory
22. may have problems detecting transparent media or some types of Non HP media Try loading white HP media in to the Printer and check if the Line sensor detects it 2 Excessive ink deposits on the Platen surface can fool the sensor by reflecting the light Clean the Center Platen 3 The Line Sensor is not calibrated correctly Perform the Line Sensor Calibration gt Page 5 16 4 The Line Sensor is damaged or faulty Replace the Line Sensor gt Page 8 100 Troubleshooting Media Jams Printhead Crashes The failure modes media jam and head crash are grouped together because in many cases a media jam causes the media to lift up into the Carriage path and cause a Printhead crash thus causing many media jam failures to be reported as head crashes 1 Did the media jam occur when loading media E If the client has had media jams it is common for pieces of media to get stuck in the media path Clear the media path 2 Is the customer using non HP media E The use of non HP media can easily be the cause of media jams and head crashes especially head crashes because HP media is specially formulated to avoid cockle one of the primary causes of head crashes If the media is not HP approved advise the customer to use HP media and check to see if the problem is now solved 3 Check that the Vacuum Fan works correctly C Troubleshooting Shutdowns If a shutdown occurs you will get the message Switch Power Off fol
23. of the Heater Roller ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action Corrective Action 38 4 10 Stacker internal error Heating element failure detected Try the following E Restart the printer E Perform the Stacker Test gt Page 4 60 Check the Heating Lamp is correctly installed E Replace the Heating Lamp Page 8 282 38 5 01 Drive Motor overload detected Try the following Check the Drive Motor is not blocked by turning On and Off the Stacker and checking that the Stacker Transport belt can turn freely E Perform the Stacker test Page 4 60 Check for any debris in the paper path E Check all the connections in the Drive Motor E Replace the Drive Motor Page 8 256 38 5 11 Motor Encode signals missing Try the following E Perform the Stacker test Page 4 60 Check all the connections in the Drive Motor including the encoder E Replace the Drive Motor Page 8 256 38 5 10 Other Drive Motor event caused abnormal error condition Try the following E Perform the Stacker test Page 4 60 E Check all the cables on the Drive Motor are correctly connected E Replace the Drive Motor gt Page 8 256 38
24. of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version System Error 79 04 Problem Generic Firmware error Description Corrective Action Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer ca invent System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 79 1 04 CDS server lost connection with client Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 81 01 Paper servo shutdown Try the following E Open the Window and check for any visible obstacles restricting the movement of the Drive Roller If there is a wrinkled mass of media inside the paper path lift the Pinchwheels using the black Drive Pinch Lever and clear the obstruction E Perform the Media Drive Diagnostic Page 4 1 2 to further
25. problems 5V 5Vsb 24V Interconnect PCA 5V Comes from the PSU after the fuse on Interconnect PCA Used to power On Front Panel and some Interconnect Electronics Should be ON at the same time as Blue Power Switch LED 5Vsb Comes from the PSU after the fuse on Interconnect PCA Used to power On the Printer from the Front Panel Should be ON at the same time as Blue or Amber Power Switch LED 24V Comes from the PSU after the fuse on Interconnect PCA Used to power the Carriage PCA Should be ON at the same time as Green Power Switch LED 3V3 ERIDANI 5V 24V PrintMech PCA VPOWER2 VAUX VAN 5Vsb Comes from the PSU after the fuse on PrintMech PCA 3V3 Comes from the Power Supply Unit 5V Comes from the Power Supply Unit ERIDANI Specific power line from PSU which powers ERIDANI chip after a fuse on PrintMech 24V Comes from the PSU after a fuse on the PrintMech PCA VPOWER2 Comes from the PSU 42V after a fuse on the PrintMech PCA VAUX Comes from the PSU 12V after a fuse on the PrintMech VAN Is generated in the PrintMech PCA reference tension is generated from ERIDANI IC The value is around 5V If this LED is not ON and the others are ON this indicates that there is high probability that the PrintMech PCA is defective ca invent
26. recommended action at a time and check if the error code has disappeared If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve then report the error to the HP Response Center or the nearest HP Support Office When reporting the error have the following information ready Model and Serial Number of the printer Which firmware revision the printer is using See Note below Check firmware in Utilities Statistics Code rev E The complete error number See Note below The Service Configuration Print E The Current configuration sheet Which software application the customer is using name version etc Performing a Service Test on a Failed Assembly If possible always perform a Service Test on the component assembly that you are about to replace just to make sure that is the component assembly that has failed For information on the Service Tests and how to use them see Chapter 4 Service Tests and Utilities XX C Performing the Necessary Service Calibrations Is the printer calibrated correctly after replacing a component For information on the Service Calibrations and how to use them see Chapter 5 Service Calibrations Solving Print Quality Problems Whenever a Print Quality problem appears it is advisable to print the Diagnostic Print to help diagnose the problem The Diagnostic Print will help you differentiate betwe
27. that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Aerosol Fan Page 8 36 J CP Seto ree System Error 51 10 Problem Window Sensor failure Description Corrective Action Try the following E Check that the Window Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Perform the Sensors Test gt Page 4 39 E Replace the Window Sensor System Error 51 1 10 Problem PHC Access Door Sensor failure Description Corrective Action Try the following Check that the PHC Access Door Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Replace the PHC Access Door Sensor System Error 51 2 10 Problem Stacker Detector sensor error Description Corrective Action Try the following Check that the Stacker Detector Sensor cable is not damaged and is correctly connected to the PrintMech PCA E Replace the Left Deflector gt Page 8 158 If the System Error continues replace the PrintMech PCA gt Page 8 91 System Error 51 3 10 Problem An error with the Roll 1 Left Drawer Sensor has been detected Description Corrective Action Try the following Check that the Roll 1 Left Drawer Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Roll 1 Left Drawer Sensor Page 8 177 System Error 51 4 10 Problem An error with the Roll
28. that the Main Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensors Test gt Page 4 39 E Replace the Main Media Sensor Page 8 115 System Error 54 10 Problem An error with the Drive Pinch Lever sensor has been detected Description Corrective Action Try the following Check that the Drive Pinch Lever sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensors Test gt Page 4 39 E Replace the Drive Pinch Lever sensor gt Page 8 126 SysemEror Codes O A System Error 54 1 10 Problem An error with the Roll 1 Media Load Lever Sensor has been detected Description Corrective Action Try the following Check that the Roll 1 Media Load Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensors Test gt Page 4 39 E Replace the Roll 1 Paper Load Lever Sensor gt Page 8 172 System Error 54 2 10 Problem An error with the Roll 2 Media Load Lever Sensor has been detected Description Corrective Action Try the following Check that the Roll 2 Media Load Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensors Test gt Page 4 39 E Replace the Roll 2 Media Load Lever Sensor Page 8 172 System Error 55 10 Problem Problem with the Line Sensor Description Corrective Action Try the followi
29. the Coated Media the borders of the print become raised causing the Printhead to crash against the media To solve the problem try the following E Change the paper margins to 15mm either in the Front Panel or in the Driver If the customer is printing PostScript images send them a PPD file containing the extended margins of 15mm 2 Cockling within the print If the Printer places too much ink within the print the media starts to ripple causing the Printhead to smear against the media To solve the problem try the following Check in the Front Panel if Ink Limiting is ON or OFF If Ink Limiting is OFF turn it ON Never use HP Coated Media for High Density prints As a substitute use HP Heavy Coated Media C Banding due to Ink Cartridge replacement while printing A user has removed the Ink Cartridge while the printer was printing which has caused the printer to stop If the user does not replace the Ink Cartridge immediately when the printer starts to print again a band will appear in the position where the printing restarted This is because the wet ink interacts with the dried ink on the media causing the band to appear To solve the problem try the following E Do NOT remove the Ink Cartridge while the Printer is Printing Only replace remove Ink Cartridges in between Prints E If the Ink Cartridge was replaced due to the Empty status on the Front Panel then advise the customer to replace the Ink
30. the action 1 digit User or Service Engineer E Z Action to perform 1 digit m additional actions information to consider 1 digit Optional e g Non authorized ink was detected PM was triggered or Printhead in out of Warranty Sysem Eror Codes O A The following table explains the XX part of the System Error Code or Warning ltems in red are Code Component System not applicable 01 0 Main PCA Electronics Module Gamut to this printer 01 1 Add on Electronics Module Printmech 01 2 ISS Electronics Module 01 3 Electronics PCA Module Roll Module 2 02 Carriage 02 1 Carriage PCA 03 Power Supply Unit 04 Network Card 05 Formatter 05 1 Fan of the Formatter 05 2 Processor of the Formatter 05 3 Memory of the Formatter 06 Hard Disk Drive 07 Interconnect PCA 08 Front Panel 11 Trailing Cable 12 Carriage Flex Circuit 1an Cable from cartridge n to ISS PCA 17 Interconnect Cable 21 Service Station 22 Ink Supply Station 23 Pressure System APS 24 Ink Delivery Tubes 25 Spittoon 26n Ink Cartridge color n 27n Printhead color n 28n Setup Printhead color n 29n Printhead Cleaner color n 3 Cutter 32 Take up Reel 33 Sheet Feeder 34 Dryer Blower 35 Cleanout Assembly 36 Duplexer 37 ARSS Rollfeed 38 Output Tray 38 0 Stacker Buffer Sensor 38 1 Stacker PCA 38 2 Stacker Temperature Sensor 38 3 Stacker
31. 2 Left Drawer Sensor has been detected Description Corrective Action Try the following Check that the Roll 2 Left Drawer Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Roll 2 Left Drawer Sensor gt Page 8 215 SysemEror Codes O A System Error 51 5 10 Problem An error with the Roll 1 Drawer Right Sensor has been detected Description Corrective Action Try the following Check that the Roll 1 Right Drawer Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Roll 1 Drawer Right Sensor Page 8 177 System Error 51 6 10 Problem An error with the Roll 2 Right Drawer Sensor has been detected Description Corrective Action Try the following Check that the Roll 2 Right Drawer Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Roll 2 Right Drawer Sensor gt Page 8 217 System Error 53 1 10 Problem Back Channel Media Sensor error Description Corrective Action Try the following Check that the Back Channel Sensor cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Back Channel Sensor gt Page 8 98 System Error 53 2 10 Problem Single Sheet Media Sensor error Description Corrective Action Try the following Check that the Single Sheet Sensor cable is not damaged and is correctly connected to the Interconnect PCA
32. 6 01 Input voltage not correct 110v or 220v Try the following Check the input voltage corresponds what is specified on the Stacker ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action Corrective Action Serial Label E Escalate to HP Division 38 6 11 Power Supply Unit voltage missing or breakdown Try the following E Replace the Power Supply Unit gt Page 8 277 38 7 10 Stacker Tray Full Sensor failure Try the following E Remove any paper inside the Stacker Check for paper jams in the paper path Check the Tray Full Sensor is not damaged E Replace the Tray Full Sensor Page 8 265 38 8 01 Media jam sensor failure Try the following E Remove any paper inside the Stacker Check for paper jams in the paper path Check the Media Sensor is not damaged E Replace the Media Sensor Page 8 265 38 8 10 Media jam sensor activated Try the following E Remove any paper inside the Stacker Check for paper jams in the paper path Check the Media Sensor is not damaged E Replace the Media Sensor Page 8 265 38 9 10 Stacker door switch failure Try the following ca invent System Error Problem
33. E Run the Electronics Module Test to further diagnose the problem E Replace the PrintMech PCA gt Page 8 91 a How to Interpret the Service Information Pages The Service Information Pages contain the following information E Current Information E Printer Usage Information E Event Logs Calibration Status E Network and I O Configuration It is possible to print the Service Information Pages either through the Front Panel or through the Embedded Web Server E Front Panel Setup menu gt Information Menu Internal Prints Print Service Information E Embedded Web Server Information Event Log Advanced Even the Printer cannot print the Information Pages are still accessible through the Embedded Web Server tA h 6 J Printer Status invest OV 3442 Oxt 801 0001 11 30299 sqn Feb 25 2005 3 22 PM OW 3112 0x18010001 11 530289 sqn Feb 25 2005 3 22 PM AIMI Oxbebetace 9 179996 satn Now 25 2008 11 37 AM ANMMI 0x18010001 3 178994 sqn Nov 10 2004 4 21 PM EWS Event Log Page AIMI Oxbebetace 0 934897 sqn Nov 10 2006 3 45 PM ANMMI Qx14010003 0 000000 satn OA 27 2004 241 PM AIMI 017000006 11 720621 satn Oct 27 2004 217 PM Advanced Button ANMMI Ox17060006 11 720821 sgin OA 27 2004 213 PM Main Characteristics Each Service Information page fits on a sheet of A4 A size media so that it can be faxed if necessary Only available in English except the cur
34. OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Replace the CPU Fan gt Page 8 83 E If the System Error continues replace the Main PCA gt Page 8 817 05 3 10 Main memory size failure Try the following Check that at least 256 megabytes of memory is installed in the Printer Check that the Memory Module is installed correctly E Try installing the Memory Module in the other Memory slot and check if the System Error appears E If the System Error reappears replace the Memory Module Page 8 79 E If the System Error does NOT reappear then the original slot could be faulty In this case replace the Main PCA Page 8 81 06 03 NVM file has bad CRC Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E If the System Error continues replace the Hard Disk Drive gt Page 8 83 ca invent System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action 06 10 Main NVM failure not detected read write failed or readback error Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E If the System Error co
35. One cycle is counted when the Carriage makes one movement to the left of the Printer and then returns to the right E Tube used with non HP ink This is set to Yes as soon as the Printer detects that at least one Ink Cartridge was used with third party ink This cannot be reset to No because it is part of the ISS EEROM except when The Ink Supply Tubes are replaced not under warranty The Printer detects that the Ink Cartridge being used no longer uses third party ink Component Usage Belt usage cycles 2075 Motor usage cycles 2075 Carriage usage cycles 2075 Trailing cable usage cycles 2075 Tube usage cycles 2075 Tube used with non HP ink No Spittoon Section This section contains information on the different Spittoons located in the Printer Spittoon Usage Left to Right Spittoon 1 0 00cc Spittoon2 0 00cc Spittoon3 0 00cc Spittoon4 0 00cc Black cleaner spittoon1 0 48cc Black cleaner spittoon 2 0 48 cc Black Cleaner Spittoon 2 Black Cleaner Spittoon 1 Spittoon 1 Spittoon 2 Spittoon 3 Spittoon 4 ca invent Event Logs This page contains the following information Last 20 System Error Codes which prevented the Printer from booting Last 20 System Warnings which did not prevent the Printer from booting but which required the user to acknowledge the problem E
36. Saftey Temperature Sensor C Code Component System 38 4 Stacker Heating Lamp 38 5 Stacker Motor 38 6 Stacker PSU 38 7 Stacker Media Sensor 38 8 Stacker Media Jam Sensor 38 9 Stacker Door Sensor 38 A Stacker Printer Detection Sensor a7 Paper Loading Failure 39 1 Roll 1 Paper Loading Failure 39 2 Roll 2 Paper Loading Failure 41 Paper Axis Motor 41 1 Roll 1 Feed Motor 41 2 Roll 2 Feed Motor 42 Scan Axis Motor 43 Vacuum Fan 44 Aerosol Fan 45 Back Tension Motor 51 Window Door Sensor Si Service Station Door Sensor 1 2 Stacker Detector Sensor 51 3 Roll 1 Left Sensor Drawer 51 4 Roll 2 Left Sensor Drawer S15 Roll 1 Right Sensor Drawer 51 6 Roll 2 Right Sensor Drawer 52 Drop Detector 53 Media Sensor 53 1 Back Channel Media Sensor Pe Single Sheet Media Sensor Sia Roll 1 Media Standby Sensor 53 4 Roll 2 Media Standby Sensor 54 Driver Pinch Lever Sensor 54 1 Roll 1 Media Load Lever Sensor 54 2 Roll 2 Media Load Lever Sensor 55 Line Sensor 56 Drive Roller Encoder Sensor 56 1 Roll 1 BT Arm Encoder Sensor 56 2 Roll 2 BT Arm Encoder Sensor 57 Ink Leak Detector 58 Color Sensor 59 Media Type Sensor 6l Language Interpreting 61 1 PS Fonts Missing see g invent
37. c and Sensor gt Page 8 1 20 56 1 10 Roll 1 BT Arm encoder Try the following E Replace the Encoder Disc and Sensor Page 8 167 and Page 8 168 56 2 10 Roll 2 BT Arm encoder Try the following E Replace the Encoder Disc and Sensor gt Page 8 223 61 01 The file format is incorrect and the Printer cannot process the job Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check the graphic language setting of the Printer Refer to the User s Guide E Resend the file to the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 61 04 1 The Postscript fonts are missing Upgrading the Firmware will re install the fonts Perform a full firmware upgrade that includes package B Sysem Eror Codes O A System Error 61 08 1 Problem The file cannot be printed because it is password protected Description Corrective Action Resend the file without password protection System Error 63 04 Problem Input Output problem through the Network Card Description Corrective Action Try the following Check that the Network cable is correctly connected to the Network Card E f a Gigabit Ethernet Card is being used make sure it is correctly installed If necessary replace the Gigabit Ethernet Card Check that the Printer ha
38. ca Troubleshooting Introduction 1 2 Troubleshooting System Error Codes 1 2 Performing a Service Test on a Failed Assembly 1 2 Performing the Necessary Service Calibrations 1 3 Solving Print Quality Problems 1 3 The Printer does not Power ON 1 3 The Printer Continuously Rejects Printheads 1 3 Cover Sensors are not Working 1 3 The Line Sensor has Problems Detecting Media 1 4 Troubleshooting Shutdowns 1 5 Vacuum suction much lower at high altitudes 1 6 Banding at variable extreme environmental conditions 1 6 Printhead Crashes Smears on High Density Prints Using Coated Media 1 6 Banding due to Ink Cartridge replacement while printing 1 7 34 Rice Paper not supported 1 7 Cut Sheet rice paper loading failure 1 7 Worm marks on HP Coated media with light area fills 1 7 Solving Media Handling Problems 1 8 Using the Buzzer at Power up to Troubleshoot 1 9 Using the Power up Sequence to Troubleshoot 1 10 Using the Power Switch LEDs to Troubleshoot 1 13 Using the PCA LEDs to Troubleshoot 1 14 How to Interpret the Service Information Pages 1 17 HP Designjet 4500 Printer Series Service Manual 1 1 Guide to Troubleshooting the Printer Introduction This chapter will guide you through the relevant steps to take when troubleshooting the printer Troubleshooting System Error Codes Chapter 2 System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions Only try one
39. ck of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the cables between the PrintMech PCA and the Gamut PCI PCA are not damaged and are correctly connected ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action E Replace the PrintMech PCA Page 8 91 E If the System Error continues replace the Gamut PCI PCA Page 8 76 01 1 10 Problem with the PrintMech PCA Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the cables between the PrintMech PCA and the Gamut PCI PCA are not damaged and are correctly connected E Replace the PrintMech PCA Page 8 91 If the System Error continues replace the Gamut PCI PCA Page 8 76 01 2 10 ISS PCA faulty Humidity sensor out of scale or NVM backup failure Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E f the System Error continues replace the Ink Supply Tubes and Trailing Cable Page 8 40 02 10 Encoder seems to be wrong Try the following Check that the Carriage Stop
40. connected to the Ink Supply Tubes PCA E Replace the ISS to Cartridge cable Magenta Ink Cartridge Page 8 45 E Replace the Ink Supply Tubes and Trailing Cable gt Page 8 40 26 2 01 Bad contact detected in ISS slot2 floater Try the following Remove the Black Ink Cartridge and reinstall it in to the Printer E Replace the Black Ink Cartridge Check that the ISS to Cartridge cable Black Ink Cartridge is not damaged and is correctly connected to the Ink Supply Tubes PCA E Replace the ISS to Cartridge cable Black Ink Cartridge gt Page 8 45 E Replace the Ink Supply Tubes and Trailing Cable gt Page 8 40 Ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action 26 3 01 Bad contact detected in ISS slot3 floater Try the following Remove the Cyan Ink Cartridge and reinstall it in to the Printer E Replace the Cyan Ink Cartridge Check that the ISS to Cartridge cable Cyan Ink Cartridge is not damaged and is correctly connected to the Ink Supply Tubes PCA E Replace the ISS to Cartridge cable Cyan Ink Cartridge gt Page 8 45 E Replace the Ink Supply Tubes and Trailing Cable gt Page 8 40 26 n 10 Order of Ink Supplies incorrect Try the following Remove the Ink Ca
41. correctly installed Refer to Carriage Disassembly Instructions gt Page 8 60 Step 16 E Perform the Scan Axis Diagnostic Page 4 7 to further troubleshoot the error code E If the System Error continues replace the Scan Axis Motor Page 8 66 86 03 Scan Axis length test failure Try the following E Perform the Scan Axis Diagnostic Page 4 7 to further troubleshoot the error code 86 10 Initializing Scan Axis Motor failure Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Check that the Carriage Belt is correctly installed E Replace the Encoder Strip and Encoder Sensor Page 8 52 E f the System Error continues replace the Scan Axis Motor gt Page 8 66 86 11 Scan Axis length too short Try the following E Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly If there is a wrinkled mass of media inside the paper path lift the Pinchwheels using the black Drive Pinch Lever and clear the obstruction E Replace the Encoder Strip and Encoder Sensor gt Page 8 52 91 02 The HP Instant Support troubleshooting tool has detected that at least one Printhead has been replaced without having a specific error and without being recovered cleaned Advise the customer that the next time they want to replace a Printheads they SysemEror
42. ctive Action Corrective Action Corrective Action Corrective Action sensor cannot detect the presence of the media Try the following Make sure the media has not slipped from the Roll 1 media path Check that the Roll 1 Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensor Test gt Page 4 39 E Replace the Roll 1 Media Sensor gt Page 8 175 84 1 01 0X1A050004 The printer fails to remove media from the Roll 1 media path Try the following Make sure the media is in position in the Roll 1 media path Check that the Roll 1 Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensor Test gt Page 4 39 E Replace the Roll 1 Sensor gt Page 8 175 84 1 01 0X1A050005 The BT Arm cannot reach the working position Try the following E Make sure the media spindle in the Roll 1 Module is turning E Perform the Media Drive Test gt Page 4 12 E Replace the Roll 1 BT Arm Encoder Disc Page 8 167 E Replace the BT Arm Page 8 156 84 1 01 0X1A050006 The BT Arm has stalled Try the following Make sure there is no media jammed in the Roll 1 media path E Perform the Media Drive Test gt Page 4 12 E Replace the Roll 1 BT Arm Encoder Disc Page 8 167 E Replace the BT Arm Page 8 156 ca invent System Error Internal Code Problem Description System Error Internal Code
43. e Error Code reappears then the Printer requires an on site visit in order to resolve the problem ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action Printer System Error Codes 01 0 03 Error impact I2C channel Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E If the System Error continues replace the Gamut PCI PCA Page 8 76 01 0 10 Problem with the Gamut PCI PCA Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Replace the Gamut PCI PCA Page 8 76 E If the System Error continues replace the Main PCA gt Page 8 81 01 3 01 Roll 2 Drawer does not seem to be connected Try the following Check the cable between the Roll 2 Module and the Printer is not damaged and is correctly connected E Replace the Roll 2 Module Interconnect PCA gt Page 8 230 E Replace the Printer Interconnect PCA Page 8 71 E If the System Error continues replace the Gamut PCI PCA Page 8 76 01 1 03 Problem with the PrintMech PCA Try the following Switch the Power OFF from the ba
44. ead Health lt 5 10 gt or 5and lt 10 9 gt or 10 and lt 20 8 gt or 20 and lt 30 7 gt or 30 and lt 50 6 gt or 50 and lt 70 5 gt or 70 and lt 100 4 gt or 100 and lt 150 3 gt or 150 and lt 200 2 gt or 200 and lt 400 1 gt or 400 0 towed O A Yelow Status Working Product Name HP No 90 Product Number CS064A Serial Number 1289696 15 8 instal Date 20040413 Expiration Date 20060917 Manufacturer HP Capacty 225 mi ink Consumed 35m Used with non HP ink no E Cartridge Status OK Missing Low Very Low Empty Reseat or Replace E Expiration Date Manufacture date date marked on the actual Ink Cartridge 30 months E Install Date Corresponds to the internal date of the Printer RTC when the Ink Cartridge was installed for the first time E Capacity Total capacity of the Ink Cartridge Printer Usage Information This page contains the following information E Printer Usage E Usage per Printhead Slot E Usage per Cartridge Slot E Media Usage per Media Type E Component Usage E Spittoon Usage E Preventive Maintenance Usage Seif 5 180 36 190 hp device webAccess servicePlot 1b htm Microsoft Internet Explorer provid Ble Edt yew Favorites Tools Help Ow O AAG Pseach greases Guedes O S FEDA Agaess a http 15 180 36 190 hojdevice webAccess servicePiot ib
45. ections This problem can arise when there has been a power cut while the Printer was switched On or if there is a physical problem with the Hard Disk Drive Checking the whole file system normally takes about half an hour but could take much longer There is nothing that can be done to speed up the file checking process If you turn Off the Printer during the checking process the file system check will restart whenever you turn it On again If you experience this problem repeatedly when there has been no power cut then this could mean that the Hard Disk Drive is faulty In this case replace the Hard Disk Drive gt Page 8 83 2 Ifthe printer s start up process stops when the front panel is displaying any number between 1 to 30 then try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E If the Printer continues to stop during the power up process replace the Hard Disk Drive Page 8 83 Using the Power Switch LEDs to Troubleshoot In certain circumstances the LEDs located on top of the power switch located at the rear of the Printer can help to troubleshoot the Printer The LEDs can either be ON or Off and using different combinations can indicate different problems Amber is on the Left Blue is in the center Green is on the Right Make sure you look directly at the LEDs and not at an angle Wh
46. edia used is recovered from the backup EEROM Printhead Section The Printheads currently being used are not counted E Total Insertions This is linked with the crane of the Ink Supply Tubes When the Ink Supply Tubes are replaced the total insertions amount will be reset to zero 0 Usage per Printhead Slot Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 Color Yellow Yellow Magenta Magenta Black Black Cyan Cyan Product Number C50574 C50574 CS50564 CS50564 cCS50544 C50544 CS50554 cCS50554 Product Name HP No90 HPNo90 HPNo3S0 HPNoSO HPNo3S0 HPRNoSO HPNo90 HP No90 Printheads Used 0 0 0 0 0 0 0 0 Total Insertions 3l 1 1 1 1 1 1 d Cartridge Section The Ink Cartridges currently being used are not counted This section is split by product name and number for each color as we have different Ink Cartridge sizes The sample below does not represent the reality as we only have one size of Black Ink Cartridge 400cc 3 Black Product Name HP No 90 Product Number C5059A Usage 2 Cartridges 3 816380 cc Product Name HP No 90 Product Number CSOSSA Usage 1 Cartridges 14 144599 cc Preventive Maintenance Section Once the value reaches 100 the corresponding Preventive Maintenance Kit should be used For further details refer to Chapter 9 Preventive Maintenance Preventative maintenance Usage Preventive maintenance kit 1 0 Preventive maintenance kit 2 0 towed O A Component Usage
47. em Description System Error Internal Code Problem Description System Error Internal Code Problem Description System Error Internal Code Problem Description Corrective Action Corrective Action Corrective Action Corrective Action Stacker System error codes detected by the Stacker Most of the Stacker system error codes can be recovered by following the instructions in the Front Panel however if this does not clear the system error code try the instrutions shown in this section 38 1 10 0002 EEPROM parameter checksum mismatch EEBOX Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Stacker test Page 4 60 Check all the connections on the Main Stacker PCA are correctly connected E Replace the Stacker Electronics PCA Page 8 274 38 1 10 0003 EEPROM write operation failed Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Check the PCA 38 1 10 0004 CAN command with invalid parameters received Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version
48. en only the Amber LED is On E The Printer has been switched Off from the Front Panel after having pressed the On Off button E The Power Supply Unit only delivers a 5 V Standby power that is needed to restart the Printer after the Front Panel On Off button is pressed the Formatter Main PCA will initiate the Printer to start When the Blue LED is On Deliver standard ATX power for the Electronics Module PCAs 12V 5V 5V 12V etc All the functions of the Electronics Module are fully operational EWS etc When the Green LED is On Deliver analog 24V and 42V to enable printing The Printer monitors and reports different signals PSU fan issues 24V and 42V delivery failures specific System Error reported pointing to PSU failure PSU PSU Left LED on Printer Status Blue Green Front Panel LED LED Status Status Status ON OFF Red Front Panel Standby with Embedded Web Black Server up and running ON OFF Green flashing Initializing ON ON Green Ready but not printing ON ON Green Printing or preparing to print OFF ON Any Not possible Red Front Panel ON ON elias ane Not possible SS Using the PCA LEDs to Troubleshoot In certain circumstances the LEDs located on the Interconnect PCA and PrintMech PCA can help to troubleshoot the Printer The LEDs can either be ON or Off and using different combinations can indicate different
49. en possible printhead errors and other problems such as incorrect front panel selection driver or RIP configuration or mechanical problems For information on solving Print Quality problems see Chapter 6 Print Quality The Printer does not Power ON 1 Check that the power cord is connected correctly to the Printer and to the Power Socket 2 Check that the Power Switch on the BACK of the Printer is in the ON position 3 Check to see if any of the LEDs on the Power Switch are On If any of the LEDs are On then refer to Page 1 13 for more information 4 Check that the Front Panel Cable is correctly connected to the Electronics Module Also make sure that the Front Panel cable is not damaged 5 Replace the Power Supply Unit gt Page 8 85 The Printer Continuously Rejects Printheads 1 Clean the flex contacts on the Printhead and in the Carriage Assembly using the Carriage Interconnect Wiper Refer to Chapter 3 and try again 2 If ALL the Printheads are rejected the status message on the Front Panel does NOT show OK for ALL the Printheads then perform the Electronic Systems Test gt Page 4 28 Cover Sensors are not Working 1 Perform the Sensors Test gt Page 4 39 2 Check if the cable for the faulty sensor is not damaged and is connected correctly 3 Replace the faulty Sensor tewedwong O A The Line Sensor has Problems Detecting Media 1 Check the type of media that is being used since the Line sensor
50. eplace the Main Media Sensor Page 8 115 84 2 01 0OX1A060003 The printer tries to raise Roll 2 media to the level of the Roll 2 Sensor but the sensor cannot detect the presence of the media Try the following Make sure the media has not slipped from the Roll 2 media path Check that the Roll 2 Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensor Test gt Page 4 39 E Replace the Roll 2 Media Sensor Page 8 232 84 2 01 0X1A060004 The printer fails to remove media from the Roll 2 media path Try the following E Make sure the media is in position in the Roll 2 media path ca J ca invent System Error Internal Code Problem Description System Error Internal Code Problem Description System Error Internal Code Problem Description System Error Internal Code Problem Description Corrective Action Corrective Action Corrective Action Check that the Roll 2 Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensor Test gt Page 4 39 E Replace the Roll 2 Media Sensor gt Page 8 232 84 2 01 OX1A060005 The BT Arm cannot reach the working position Try the following E Make sure the media spindle in the Roll 1 Module is turning E Perform the Media Drive Test gt Page 4 12 E Replace the Roll 2 BT Arm Encoder Disc Page 8 223 E Replace the BT Ar
51. er path lift the Pinchwheels using the Roll 2 Paper Load Lever and clear the obstruction E Replace the Roll 2 Media Feed Motor Page 8 210 E If the System Error continues replace the Roll 2 interconnect PCA gt Page 8 230 41 2 10 A fault has been detected in the Roll 2 Media Feed Motor Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Media Drive Test gt Page 4 12 Check that the Roll 2 Media Feed Motor cable is not damaged and is correctly connected to the Roll 2 Interconnect PCA E Replace the Roll 2 Media Feed Motor Page 8 210 E f the System Error continues replace the Roll 2 Interconnect PCA Page 8 230 CP Seto ree System Error 41 03 Problem Electrical current limit in Media Axis Motor Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Media Drive Test gt Page 4 12 E Open the Window and check for any visible obstacles restricting the movement of the Drive Roller If there is a wrinkled mass of media inside the paper path lift the Pinchwheels using the black Driver Pinch Lever and clear the obstruction E Replace the Media Axis Motor Page 8 69 E If the System Error continues replace the PrintMech PCA gt Page 8 91
52. ervice Engineers Media Specific Calibrations performed by the User Calibrations Status Information on these 3 Calibrations a ORR REE OA Sean ae will be added in Firmware Version 4 x x x a LED Gen Offset netdene Line Sensor te Sect Gone _ Drop Detector net core i i cone Prnitieas Aignmect cone Medis specific Calibrator i HE In Firmware Version 4 x x x the following text will also be added here 3 Calibrations are not reported within this list Blue Line Calibration Carriage PCA Setup and Vacuum Fan pa ul i i i HHH i i i i HEHHHHH General Calibrations E LED Gain Offset and Line Sensor to Black relate to the Line Sensor and these are done when performing the Line Sensor Calibration Drop Detector relates to the Drop Detector or Service Station calibration E Paper Advance relates to the Service Paper Advance Calibration E Printhead Alignment relates to the Printhead Alignment which then changes to pending when a Printhead is replaced and the Printhead Alignment has not been performed Media Specific Calibrations This section shows the following for each type of media Color Calibration E Paper Advance per media type and optimized for Text drawing and Graphics System Error Codes 2 SysemEror Codes O A System Error Codes Introduction System error codes are hexa decimal based numbers
53. generally caused by internal system errors The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions Only try one recommended action at a time and check if the error code has disappeared If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve then report the error to the HP Response Center or the nearest HP Support Office When reporting the error have the following information ready E Model and Serial Number of the printer Which firmware revision the printer is using See Note below Check firmware in Setup Menu Information Menu Show Printer Information E The complete error number See Note below The Service Configuration Print E The Current configuration sheet Which software application the customer is using name version etc 73 03 Code 0x1901001 E Severity Error Priority 3000 0x101021a Description STRING_POWER_OFF File This is the Code that is required when escalating a problem Continuable and Non Continuable Error Codes Some of the Error Codes are continuable which means you can press Enter on the front panel and continue working with the Printer Non Continuable Error Codes do not allow you to continue working with the Printer in this case power the Printer OFF and ON again and see if the System Error disappears If th
54. ia jammed in the Roll 1 media path E Perform the Media Drive Test gt Page 4 12 E Replace the Roll 1 BT Arm gt Page 8 197 invent System Error Internal Code Problem Description System Error Internal Code Problem Description System Error Internal Code Problem Description System Error Internal Code Problem Description Corrective Action Corrective Action Corrective Action Corrective Action 84 2 01 0X1A060001 The printer tries to raise Roll 2 media to the level of the Drive Roller but the Main Media sensor cannot detect the presence of the media Try the following Make sure there is no media jammed in the Roll 2 media path Check that the Main Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensor Test gt Page 4 39 E Replace the Media Sensor Page 8 115 84 2 01 OX1A060002 The printer tries to remove Roll 2 media from the area of the driver roller but the Main Media sensor detects the presence of media Try the following Make sure there is no media jammed in the Roll 2 media path Check that the Main Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA E f very long media is in the printer path more than AO the printer will display this error in this case manually unload the media from the printer E Perform the Sensor Test gt Page 4 39 E R
55. inues replace the Service Station gt Page 8 30 ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action 21 13 Problem with the Service Station Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Make sure that the Service Station path is clear Remove any visible obstacles e g screws plastic parts etc restricting the movement of the Service Station E f the System Error continues replace the Service Station gt Page 8 30 23 10 Problem with the APS Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA E Replace the APS Assembly gt Page 8 49 E Replace the PrintMech PCA Page 8 91 E If the System Error continues replace the Gamut PCI PCA Page 8 76 24 03 Ink Setup failure Ink Supply Tubes purge failed Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Try purging the Ink Supply T
56. ion Corrective Action Printhead Cleaner is correctly seated in slot 4 of the Service Station and then close the Printhead Cleaner Access Door Replace the Magenta Printhead Cleaner in slot 4 of the Service Station 29 4 01 Printhead Cleaner not inserted correctly in slot 5 Try the following E Open the Printhead Cleaner Access Door and check that the Black Printhead Cleaner is correctly seated in slot 5 of the Service Station and then close the Printhead Cleaner Access Door E Replace the Black Printhead Cleaner in slot 5 of the Service Station 29 5 01 Printhead Cleaner not inserted correctly in slot 6 Try the following E Open the Printhead Cleaner Access Door and check that the Black Printhead Cleaner is correctly seated in slot 6 of the Service Station and then close the Printhead Cleaner Access Door E Replace the Black Printhead Cleaner in slot 6 of the Service Station 29 6 01 Printhead Cleaner not inserted correctly in slot 7 Try the following E Open the Printhead Cleaner Access Door and check that the Cyan Printhead Cleaner is correctly seated in slot 7 of the Service Station and then close the Printhead Cleaner Access Door E Replace the Cyan Printhead Cleaner in slot 7 of the Service Station 29 7 01 Printhead Cleaner not inserted correctly in slot 8 Try the following E Open the Printhead Cleaner Access Door and check that the Cyan Printhead Cleaner is correctly seated in slot
57. k Cartridges E Active Paper Path Whether Roll or Cut Sheet is currently loaded E Remaining Media Length Currently this will show not available all the time since the media length tracking function in not available C el 1 Yellow in warranty yes Printhead Status Working Printhead heath 10 0 10 Error D Code 0 Cleaner Status Working Cleaner replaced with printhead Yes Product Number CSOSTA Product Name HP No 90 Serial Number 16445238 14 8 Expiration Date 20060408 Used with non HP ink No ink Used m Warranty Spent 0 Usage Time 961942 h Maximum Recovery Levet 1 Scan Axis Shutdown 0 E Printhead Status OK Missing Reseat Replace or Remove E Expiration Date Manufacture date date marked on the actual Printhead 24 months Used with non HP ink Can be reset to NO only when a new Printhead has been installed and neither the Ink Tubes nor the Ink Cartridges have been marked as Used with non HP ink Yes Warranty spent Percentage versus 1000ml E Scan Axis Shutdown Corresponds to a media jam ae 1 Yelow in warranty yes Printhead Status Working Printhead health 10 0 10 Error D Code 0 Cleaner Status Working E Printhead Health This represents the number of nozzles out of service during the last drop detection that was performed Number of Nozzles Out Printh
58. lowed by Check Printhead Cleaner Path E Check Paper Path Check Printhead Path followed by 1 2 or 3 A shutdown in each path will require different steps to resolve the problem as explained as follows Printhead Cleaner Path Open the right door of the printer and check for any visible obstacles restricting the movement of the Service Station Manually move the Service Station checking for smooth and free movement Paper Path 1 Open the Window and check for any visible obstacles restricting the movement of the Drive Roller If there is a wrinkled mass of media inside the paper path lift the Pinch wheels using the Media Load Handles and clear the obstruction 2 If this shutdown happens at the end of a Roll of Media it could be because the media is stuck firmly to the Roll Lift the Pinch wheels using the Media Load Handles and pull the media clear 3 Replace media spindle if broken 4 Replace the Media Axis Motor Page 8 69 Printhead Path When a shutdown occurs in the Printhead path you will get the message Switch Power Off Check Printhead Path The will be a number which will give an indication on where the failure occurred PWM Shutdown 1 and Energy Shutdown 3 1 Clean Slider Rods and Apply Oil along the complete axis of the Slider Rods After applying the Oil perform the Scan Axis Test Page 4 7 and check that the values are within the given limits 2 Replace the Scan Axis Mot
59. m gt Page 8 197 84 2 01 0X1A060006 The BT Arm has stalled Try the following E Make sure there is no media jammed in the Roll 2 media path E Perform the Media Drive Test gt Page 4 12 E Replace the Roll 2 BT Arm Encoder Disc gt Page 8 223 E Replace the BT Arm gt Page 8 197 84 2 01 OX1A060007 The Roll 2 Media Sensor has detected media when there should not be any Try the following E Make sure there is no media jammed in the Roll 2 media path E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Sensors Test gt Page 4 39 E Replace the Roll 2 Media Sensor gt Page 8 232 84 2 01 0OX1A060008 The printer is in the process of loading media and there is already media invent System Error Internal Code Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action Corrective Action loaded Try the following Make sure there is no media jammed in the Roll 2 media path E Perform the Sensors Test gt Page 4 39 E Replace the Roll 2 Media Sensor gt Page 8 232 84 2 01 0X1A060009 The printer checks that a manual unload of media has been performed by the user but detects there is still media loaded Try the f
60. ng E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Replace the Line Sensor gt Page 8 38 E f the System Error continues replace the Carriage PCA gt Page 8 55 System Error 56 01 Problem Analog Encoder calibration failed Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Replace the Encoder Disc and Sensor gt Page 8 120 E If the System Error continues replace the PrintMech PCA gt Page 8 91 System Error 56 03 Problem Analog Encoder calibration failed Description Corrective Action Try the following E Switch the Power OFF from the back of the Printer and disconnect the ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action Corrective Action Power cord Reconnect the power cord and power On the Printer E Replace the Encoder Disc and Sensor gt Page 8 120 f the System Error continues replace the PrintMech PCA gt Page 8 91 56 10 Drive Roller Encoder sensor failed Try the following E Replace the Encoder Dis
61. ntinues replace the Hard Disk Drive gt Page 8 83 07 10 Aerosol Fan driver burnt Try the following E Replace the Printer Interconnect PCA Page 8 71 If the System Error continues replace the Gamut PCI PCA Page 8 76 08 11 Problem with the Front Panel Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Front Panel cable is not damaged and is correctly connected to the Front Panel and to the Interconnect PCA E Check that the Memory Module is installed correctly Check that the cables between the Interconnect PCA and the Main PCA are not damaged and are correctly connected E Check that the cables between the Hard Disk Drive and the Power Supply Unit and the Main PCA are not damaged and are correctly connected Check that the cable between the Power Supply Unit and the Main PCA is not damaged and is correctly connected Check that the Printer has the latest Firmware version If not update the Firmware to the latest version Replace the Main PCA gt Page 8 817 Replace the Hard Disk Drive gt Page 8 83 Replace the Memory Module gt Page 8 79 Replace the Printer Interconnect PCA Page 8 71 If the System Error continues replace the Front Panel gt Page 8 27 CP Seto ree System Error 11 10 Problem Trailing Cable does not seem to be detected Description Cor
62. ollowing Make sure there is no media jammed in the Roll 2 media path E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Sensors Test gt Page 4 39 E Replace the Roll 2 Media Sensor gt Page 8 232 84 2 03 BackTension Motor shutdown in drawer 2 Try the following Check that the cable between the Roll 2 module and the Printer Interconnect is not damaged and is correctly connected E Make sure there is no media jammed in the Roll 2 media path E Perform the Media Drive Test gt Page 4 12 E Replace the Roll 2 BT Arm gt Page 8 197 85 03 Problem finding the Drive Roller zero Try the following E Perform the Media Drive Diagnostic Page 4 1 2 to further troubleshoot the error code 86 01 Carriage servo shutdown Try the following E Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly If there is a wrinkled mass of media inside the paper path lift the Pinchwheels using the black Drive Pinch ca J ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action Lever and clear the obstruction Check that the Carriage Stopper is
63. or Page 8 66 Velocity Shutdown 2 1 Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly Try and move the Carriage Assembly manually checking for smooth and free movement 2 Check that the Encoder Strip is clean If necessary clean Encoder Strip using a damp cloth towed O A Vacuum suction much lower at high altitudes At altitudes above 3 000 meters the vacuum force holding down the media will be lower therefore the media will not be held in place properly causing E Ink Smearing on the Media E Printhead crashes against the Media E Cut Sheet loading problems high probability E Roll Media loading problems low probability PRINTER LIMITATION NO SOLUTION AVAILABLE Banding at variable extreme environmental conditions Since the Accuracy Calibration has been done at normal environmental conditions printing in extreme environmental conditions will cause banding because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in To solve the problem try the following Perform the Accuracy Calibration in the new environmental conditions Refer to the User s Guide Printhead Crashes Smears on High Density Prints Using Coated Media High density prints can cause cockle mainly on HP Coated Media This causes two main problems 1 Cockling in the borders Because the printer places too much ink on
64. ovement of the Feed Roller If there is a wrinkled mass of media inside the paper path lift the Pinchwheels using the Roll 1 Paper Load Lever and clear the obstruction E Replace the Roll 1 Media Feed Motor Page 8 158 If the System Error continues replace the PrintMech PCA gt Page 8 91 ca invent System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action 41 1 10 A fault has been detected in the Roll 1 Media Feed Motor Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Media Drive Test Page 4 12 Check that the Roll 1 Media Feed Motor cable is not damaged and is correctly connected to the PrintMech PCA E Replace the Roll 1 Media Feed Motor gt Page 8 158 E f the System Error continues replace the PrintMech PCA gt Page 8 91 41 2 03 A current limit has been detected in the Roll 2 Media Feed Motor Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Media Drive Test Page 4 12 Open the Roll 2 Drawer and check for any visible obstacles restricting the movement of the Feed Roller If there is a wrinkled mass of media inside the pap
65. p wtmp Delete X locks Delete VNC and X locks Delete Postgres sockets 11 Turn On swap in case we swap to files Initialize the Serial Ports If a SCSI tape has been detected load the st module unconditionally 19 Load usb storage to match most other things If ide scsi is required load it Generate a header that defines the boot kernel Dump the syslog ring in var log dmesg Keep kernel symbols in var log ksyms Create the crash indicator flag to warn on crashes offer fsck with timeout 8 Export this variable BOOT_PART and INSTALL_PART towedwong O A Step Initialization Process PRINT APPLICATION STARTING POINT 7 IO kernel mode initialization basically Printer Application Infrastructure startup Printer IO startup 4 Front Panel application startup but wait for engine launching i e Front Panel is not cleared yet Engine startup start EE and Mechanical initialization HPGL PS parsers startup All subsystems launched 1 Wait for Front Panel application to clear the Front Panel and start signaling the initialization sequence Corrective Actions for Power Up Problems 1 If the Printer s Power Up process stops when the front panel is displaying the number 17 this indicates that there is a problem with the file system on the Printer s Hard Disk Drive so the Printer is checking the whole file system and making any necessary corr
66. per is correctly installed Refer to Carriage Disassembly Instructions gt Page 8 60 Step 16 E Replace the Carriage Assembly Page 8 60 E f the System Error continues replace the Encoder Strip and Encoder Sensor gt Page 8 52 02 1 10 Problem with the Carriage PCA Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Trailing Cable is not damaged E Check that the Trailing Cable is correctly connected to the Carriage PCA Interconnect PCA and to the Gamut PCI PCA ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action E Replace the Carriage PCA gt Page 8 55 E f the System Error continues replace the Gamut PCI PCA gt Page 8 76 03 10 Problem with the Power Supply Unit Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E Perform the Electronics Modules Test Page 4 28 to troubleshoot the problem further E f the System Error continues replace the Power Supply Unit gt Page 8 85 05 1 10 CPU Fan is stopped or burnt Try the following Switch the Power
67. rective Action Try the following Check that the Trailing Cable is not damaged E Check that the Trailing Cable is correctly connected to the Carriage PCA Interconnect PCA and to the Gamut PCI PCA E Replace the Gamut PCI PCA Page 8 76 E Replace the Ink Supply Tubes and Trailing Cable gt Page 8 40 E Replace the Carriage PCA Page 8 55 System Error 13 n 10 Problem Problem starting acumen supplies Description Corrective Action Try the following E Remove ALL Ink Cartridges and reinstall them in the Printer Check that the ISS to Cartridge cables are not damaged and are correctly connected to the Ink Supply Tubes PCA E Replace the ISS to Cartridge cables Page 8 45 E Replace the Ink Supply Tubes and Trailing Cable gt Page 8 40 System Error 21 03 Problem Service Station servo shutdown Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer E If the System Error continues replace the Service Station gt Page 8 30 E Replace the PrintMech PCA Page 8 91 E Replace the Printer Interconnect PCA Page 8 71 System Error 21 12 Problem Fail moving Service Station Description Corrective Action Try the following B Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer If the System Error cont
68. rent information page E From the Front Panel you can choose to print ALL pages or just select the specific pages that are needed If ALL pages are printed Nesting is turned ON automatically and turned OFF once all the pages have been printed Nesting cannot be mixed with other jobs in the queue E Each page can be printed from the Web browser when using the Embedded Web Server E Each page can be sent by e mail from the Web Browser when using the Embedded Web Server File Send Page by E mail E You can see the same information through the Front Panel or the Embedded Web Server ca invent 2 Current Media Printhead and Ink Information This page contains the following information E Current Printer Configuration E Paper Loaded Information E Current Printhead Kit Information E Current Ink cartridge Information te pt Yer fpo pa wo O BBG fme teem Gee O EGURS Agram A Ade 23 ME i aoaea atacama oot ia Mme PE w amp Current Media Printhead and Ink Information im PORNO Pete Nene P Oengret 0ps Sora eter Wea toote town we veror ALLL Pretec enter CMA Serves mg nen Comet Taree eee DAME Osi conecty ers ba Deroy See MCC Cret nantir Ret Pape Lenses Suha Mta men 42 08 meen Rememng Vesa Leng ToView J Mageta bma 7 Oye 2 Yetew A Magta tome ton r soree m m m m m m m m hemani samea a mn wanes ony ware mng meneg owns Prrmest teem v
69. ries to raise Roll 1 media to the level of the Drive Roller but the Description Main Media sensor cannot detect the presence of the media Corrective Action Try the following E Make sure there is no media jammed in the Roll 1 media path Check that the Main Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA E Perform the Sensor Test gt Page 4 39 E Replace the Media Sensor gt Page 8 115 System Error 84 1 01 Internal Code OX1A050002 Problem The printer tries to remove Roll 1 media from the area of the driver roller but Description the Main Media sensor detects the presence of the media Corrective Action Try the following Make sure there is no media jammed in the Roll 1 media path Check that the Main Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA E f very long media is in the printer path more than AO the printer will display this error in this case manually unload the media from the printer E Perform the Sensor Test gt Page 4 39 E Replace the Main Media Sensor Page 8 115 System Error 84 1 01 Internal Code 0X1A050003 Problem The printer tries to raise Roll 1 media to the level of the Roll 1 Sensor but the Description ca invent System Error Internal Code Problem Description System Error Internal Code Problem Description System Error Internal Code Problem Description Corre
70. rtridges and check that they are the correct ones for this Printer and that they are inserted in the correct position Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 26 14 A wrong Ink Cartridge has been detected Try the following Remove the Ink Cartridges and check that they are the correct ones for this Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version E Replace the Ink Cartridges 27 03 An error has occurred in Printhead detection Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Remove the Printheads from the Carriage and reinsert them E Replace the Printheads E Replace the Carriage Flex Cables gt Page 8 58 CP Seto ree System Error 27 14 Problem A wrong Printhead has been detected Description Corrective Action Try the following Remove the Printheads and check that they are the correct ones for this Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version E Replace the Printheads System Error 29 0 01 Problem Printhead Cleaner not inserted correctly in slot 1 Description Corrective Action Try the following E Open the Printhead Cleaner Access Door and check that the Yellow
71. s the latest Firmware version If not update the Firmware to the latest version E If the System Error continues replace the Main PCA gt Page 8 81 System Error 64 04 Problem Input Output problem through the USB Port Description Corrective Action Try the following Check that the USB cable is correctly connected to the Printer Check that the USB Card is correctly installed Check that the Printer has the latest Firmware version If not update the Firmware to the latest version E Replace the USB card System Error 65 04 Problem Input Output problem through an unknown port Description Corrective Action Try the following E Check that the unknown port cable is correctly connected to the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version System Error 66 08 Problem Cannot print file on current paper type The paper type has changed since the Description file was sent so the file cannot be printed on the paper type currently loaded Corrective Action Try the following E Resend the file to be printed on the current paper type E Change the paper type to the type that was loaded when the file was originally sent J ca invent System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action
72. slot and check if the problem reappears If the problem reappears replace the Memory Module gt Page 8 79 If the problem does NOT reappear then the original slot could be faulty In this case replace the Main PCA gt Page 8 81 Replace the Main PCA gt Page 8 81 Faulty PCI Card Replace the Main PCA gt Page 8 81 BIOS Damaged E Replace the Main PCA gt Page 8 81 Motherboard damaged Replace the Main PCA gt Page 8 81 Hard Disk Drive damaged or missing Remove the Main PCA Cover and with the Printer switch On check that the HDD is spinning you should feel it spinning when you touch it or at least hear it spinning If the HDD is not spinning then it could be damaged In this case replace the HDD Page 8 83 Make sure that ALL cables connected to the HDD are not damaged and are connected correctly Replace the HDD Page 8 83 Replace the Main PCA gt Page 8 81 towedwog O A Using the Power up Sequence to Troubleshoot When the Printer is powered up it performs the Boot UP sequence which initializes the major components of the Printer If for some reason the Boot Up sequence fails because a components has failed to initialize the following explanations will help you to locate the failing component Step Initialization Process BULNEX KERNEL BOOT 30 rc sysinit rerun through initlog E Environmental variables PATH NETWORKING HOSTNAME set
73. sponse 00 Replace 01 Reseat Reconnect Clean Adjust manually 02 Calibrate Adjust using Automatic Process hevleaiea 03 Power OFF and Restart the Printer perform 04 Upgrade System Firmware action 05 Upgrade Driver or Computer Software 06 Add Accessory 07 Escalate 08 Send Plot Again 09 Wrong Part Installed 10 Replace 11 Reseat Reconnect Clean Adjust manually gt Lha l Process HP qualified personnel 14 Upgrade System Firmware assistance 15 Upgrade Driver or Computer Software required 16 Add Accessory 17 Escalate 18 Send Plot Again 19 Wrong Part Installed
74. stem Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action 72 04 Generic Firmware error Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 73 03 Servo Error Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version E Perform the Scan Axis Diagnostic Page 4 7 to further troubleshoot the error code E If the System Error continues perform the Media Drive Diagnostic gt Page 4 12 to further troubleshoot the error code 74 00 Failed getting Part Number Serial Number Try the following E Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Printer has the latest Firmware version If not update the Firmware to the latest version 74 01 Error uploading firmware update file Try the following E Switch the
75. the Media Drive Test gt Page 4 12 Check that the Scan Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA E Replace the Scan Axis Motor gt Page 8 66 E If the System Error continues replace the PrintMech PCA gt Page 8 91 System Error 43 10 Problem Vacuum Fan has stopped functioning Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Vacuum Fan cables are not damaged and are correctly connected to the Interconnect PCA Also check that the cables between the Interconnect PCA and the PrintMech PCA are not damaged and are correctly connected E Replace the Vacuum Fan gt Page 8 34 E If the System Error continues replace the PrintMech PCA gt Page 8 91 System Error 44 10 Problem Problem with the Aerosol Fan Description Corrective Action Try the following Switch the Power OFF from the back of the Printer and disconnect the Power cord Reconnect the power cord and power On the Printer Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA E Replace the Aerosol Fan Page 8 36 E f the System Error continues replace the Interconnect PCA gt Page 8 71 System Error 44 11 Problem Aerosol Fan not connected Description Corrective Action Try the following Check
76. troubleshoot the error code E Check the connections on the PrintMech The Paper Axis Motor is connected to the connector labeled Paper Motor and the Roll 1 Feed Motor cable is connected to the connector labeled FROLL E f the System Error continues replace the Media Axis Motor gt Page 8 69 81 03 It was impossible to correctly stop the servo before setting the encoder position Try the following E Open the Window and check for any visible obstacles restricting the movement of the Drive Roller If there is a wrinkled mass of media inside the paper path lift the Pinchwheels using the black Driver Pinch Lever and clear the obstruction E Perform the Media Drive Diagnostic Page 4 1 2 to further troubleshoot the error code E f the System Error continues replace the Media Axis Motor gt Page 8 69 CP Seto ree System Error 81 10 Problem Fail starting Paper Motor Description Corrective Action Try the following E Open the Window and check for any visible obstacles restricting the movement of the Drive Roller If there is a wrinkled mass of media inside the paper path lift the Pinchwheels using the black Drive Pinch Lever and clear the obstruction E Perform the Media Drive Diagnostic Page 4 1 2 to further troubleshoot the error code E If the System Error continues replace the Media Axis Motor gt Page 8 69 System Error 84 1 01 Internal Code 0X1A050001 Problem The printer t
77. ubes again once the Printer has been rebooted E Install new Ink Cartridges in to the Printer and try purging the Printer again 24 10 Broken bag detected in Ink Cartridge Try the following Remove the Ink Cartridges and check for ink leakage in the ISS area E Perform the Bag Broken Recovery Diagnostic gt Page 4 51 to further troubleshoot the error code ca invent System Error Problem Description System Error Problem Description System Error Problem Description System Error Problem Description Corrective Action Corrective Action Corrective Action Corrective Action 26 01 Floater Error Try the following E Reseat all Cartridges 26 0 01 Bad contact detected in ISS slotO floater Try the following E Remove the Yellow Ink Cartridge and reinstall it in to the Printer E Replace the Yellow Ink Cartridge Check that the ISS to Cartridge cable Yellow Ink Cartridge is not damaged and is correctly connected to the Ink Supply Tubes PCA E Replace the ISS to Cartridge cable Yellow Ink Cartridge gt Page 8 45 E Replace the Ink Supply Tubes and Trailing Cable Page 8 40 26 1 01 Bad contact detected in ISS slot floater Try the following E Remove the Magenta Ink Cartridge and reinstall it in to the Printer E Replace the Magenta Ink Cartridge Check that the ISS to Cartridge cable Magenta Ink Cartridge is not damaged and is correctly

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