Home

G3 error code fax

Contents

1. 766 TX Receive Signals Other than MCF PPR or RNR after PPS EOP Transmission upon ECM Transmission Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information Abnormal Protocol 2 111 2 Service Error Codes 767 TX Receive DCN after PPS EOP Transmission during ECM Transmission The other party cannot receive Have the other party boost the PPS EOP properly due to poor transmission level to receive line conditions PPS EOP properly e The stop button was pressed Retransmit during communication 768 TX Exceed Protocol Retransmission Limit or T5 Time 60 seconds after PPS EOP Transmission during ECM Transmission Received RNR after PPS EOP e Lengthen the T5 timer to transmission and failed to prevent error messages receive significant signals after e Reset the ECM frame size at RR transmission since the 256 bytes to 64 Kbytes other party s page buffer file was full or used 2 112 2 Service Error Codes 769 TX Exceed Retransmit Protocol after PPS EOP Transmission during ECM Transmission e CTC was transmitted when Boost the transmission level so PPR was received four times the other party can receive after PPS EOP transmission CTC properly but the other party failed to receive properly due to poor line conditions CTC was transmitted when Have the other p
2. Power unit trouble e Replace the power unit 2 Service Error Codes 1 330 TX RX Power Supply Unit ACVIN Signal Abnormality EI me Defectlve internal unit e Correct the problem according procedures indicated in the Service Manual See page A I 8 for LC5000 5500 LC7000 7500 FAX L500 550 and FAX L600 331 TX RX The Remaining Amount of the BJ Cartridge Ink cannot be Detected a Remeey The ink sensor is defective e Replace the ink sensor and register the ink level again 2 66 2 Service Error Codes 330 TX RX Power Supply Unit ACVIN Signal Abnormality pase Re Defective internal unit Correct the problem according procedures indicated in the Service Manual See page A I 8 for LC5000 5500 LC7000 7500 FAX L500 550 and FAX L600 331 TX RX The Remaining Amount of the BJ Cartridge Ink cannot be Detected The ink sensor is defective e Replace the ink sensor and register the ink level again 2 66 2 Service Error Codes 332 TX RX Printer Control DRAM Check Error Printer control DRAM Turn the power OFF ON malfunction Unplug the cord and plug it in again e Replace the board containing a printer control DRAM SCNT board malfunction Turn the ponar OFF ON lan the cord and plug it in again Replace the SCNT board 333 TX RX Printer Control ROM Check Error Remedy Printer control ROM e Turn the power OFF ON malfunct
3. 2 Replace the laser scanner section 3 Replace the SCNT board ass y Printer section scanner motor rotation rate abnormality 324 Solution 1 Check the connection between the laser scanner section J1 and SCNT board ass y J508 2 Replace the laser scanner section 3 Replace the SCNT board ass y Data transmission error between the system controller and printer controller 335 Solution 1 Remove the reinstall the power cord 3 Replace the SCNT board ass y A 20
4. 7 User Error Codes Y021 RX DCN during Polling Reception Wrong password e Contact the other party to use the same password 022 TX Call Failure Cause Remedy Broadcasting or multipolling Register the other party s telephone number is not number in auto dialing registered for auto dialing I User Error Codes 023 TX Memory Transmission Failure fase Sid omesy MF1 memory transmission Memory transmission is not attempted possible to MF1 Transmit the document direct 024 TX Delayed Transmission Failure Gass RE The document is not set at the Nothing possible since it is past time set for delayed the specified time transmission direct 7 User Error Codes 025 TX RX Automatic Dialing Setting Error MF mode was set for auto Set auto dialingin accordance dialing to receive polling with the procedures indicated message in the Service Manual MF mode and confidential or relay were set and auto dialing was attempted Confidential and relay were set and was auto dialing attempted 027 RX LBP Power OFF Sause Remedy LBP power is turned OFF e Turn on the LBP L910 only 7 User Error Codes LBP cartridge is not set e Set LBP cartridge L910 only 029 RX LBP Recording Paper Jam e Recording paper is jammed Clear the paper jam L910 only 1 15 1 User Error Codes 030 RX No LBP Toner Gaus
5. All graphics were produced with Aldus FreeHand All documents and all page layouts were created with QuarkXPress Introduction INTRODUCTION About This Manual This manual contains a list of error codes of Canon G3 Facsimiles including G1 G2 and MF and instructions on how to repair the errors The repairs only include representative measures since this manual was not prepared for specific models Specific measures may vary according to each model therefore it is advised that you refer to the service handbook and service manual of particular models in addition to this manual for more details Outline of Error Codes Error Codes refer to the error message appearing on the LCD or report in code form when a facsimile error occurs to allow the user or service man to pinpoint the cause of error and effect repairs Error codes come in the following two types lt User Error Code gt Errors that can easily be solved by the user and are indicated as number Each user s manual also contains measures for these error codes lt Service Error Code gt Errors which cannot be solved by the user and require professional attention These errors are indicated as number Each service manual also contains measures for these error codes Details of signal names are indicated in the Appendix of this manual For more information refer to FACSIMILE INTERMEDIATE HY8 9022 012 f Service error codes a
6. 103 RX Wrong User Telephone Number during ID Reception Cause Remedy The other party s user e Register the other party s user telephone number is not telephone number in the auto registered in your auto dialing dialing directory directory The other party s user e Register the other party s user telephone number is wrongly telephone number correctly in registered in your auto dialing the auto dialing directory directory 1 31 1 User Error Codes 104 TX RX Password Transmission Failure sause Remedy The other party s machine e Turn on the ID transmission does not have a password mode and repeat the transmission feature transmission 105 TX RX Wrong User Telephone Number during ID Transmission E 7 The other party s user Contact the other party to have telephone number was not the user telephone number registered registered I 32 I User Error Codes 106 TX RX Low Backup Battery as 7 The backup battery dry cell Replace the battery after the for the IC to record messages power is turned off and then when the power is OFF was re record the message after disconnected the power is turned on The voltage dropped when the power was turned OFF 1 33 I User Error Codes 995 TX RX Memory transmission reservation cancellation Transmission The user cleared the memory Transmit again transmission reservation Reception The us
7. 2 12 2 Service Error Codes zause The other party cannot receive picture signals properly due to poor line conditions Other party experienced echo malfunction 104 TX RTN or PIN Received during Transmission Boost the transmission level so the other party can receive picture signals properly Lower the transmission start speed to 4800 bps e Adjust the NL equalizer so the other party can receive picture signals properly Add an EPT on the V29 modem signals Have the other party relax their RTN transmission conditions so they will not transmit RTN e Perform echo measures in accordance with the Service Manual e Press the start button after confirming the first DIS from the other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party e Have the other party lower the reception level to prevent the other party from receiving echo signals 2 14 2 Service Error Codes 105 RX Over 40 Continuous Lines of Data Error during Reception e Can not receive picture signal Have the other party boost the properly due to poor line transmission level for proper conditions reception of the picture signal Have the other party lower their transmission start speed to 4800 bps Adjust the NL equalizer so the pic
8. CS will Replace the modem or modem not set to 0 when RS is set to attached circuit board 0 e Replace the SCNT board 261 TX RX System Error between Modem and SCNT Defective internal unit CS will Replace the modem or modem not set to 1 when RS is set to attached circuit board 1 Replace the SCNT board 2 39 2 Service Error Codes 262 TX CFR Detection Filter Output Cannot Be Turned OFF during MF1 Transmission Defective internal unit e Replace NCU board 263 TX RX Fail to Respond for 20 Seconds after Detecting Preamble E 7 Continuos line noise Have the other party boost their transmission level to receive signals properly The other party s preamble is Have the other party set their too long preamble length to 1 second Defective internal unit e Replace SCNT board Replace the modem or modem attached circuit board e Replace NCU board 2 40 2 Service Error Codes 264 RX Fail to Receive Picture Signals within 10 Seconds after Entering Picture Reception Status Can not receive picture Have the other party lower their signals properly due to poor transmission start speed to line conditions 4800 bps Adjust the NL equalizer to properly receive picture signals Have the other party boost the transmission level to receive picture signals properly e Malfunction due to CRF echo Perform echo measures in accordance with the Service
9. E Defective internal unit The e Correct the problem according wait signal will not go off for 8 to the Trouble Shooting seconds when waiting to procedures indicated in the respond to the reader after the Service Manual fluorescent light goes on 2 Service Error Codes 301 TX Interface Error between Reader and Controller E 7 Defective internal unit The e Correct the problem according wait signal will not go OFF for 3 to the Trouble Shooting seconds when waiting to procedures indicated in the respond to the reader after Service Manual prescanning the document length 302 TX Interface Error between Reader and Controller Ee 7 Defective internal unit e Correct the problem according 24V down to the Trouble Shooting procedures indicated in the Service Manual 2 55 2 Service Error Codes 303 TX RX Page Memory Error u Tem Defective internal unit fail to Correct the oe according detect RP END signal to the Trouble Shooting procedures indicated in the Service Manual 304 RX Fail Memory Copy Failure Defective internal unit Correct the Don according RECORD will not go ON to the Trouble Shooting during memory copy procedures indicated in the Service Manual 2 56 2 Service Error Codes 305 TX System Error between Modem and MCPU e Defective internal unit CS of Correct the problem according high s
10. Exceeded the One Line Maximum Transmission Time 5 seconds during Picture Transmission auso Remedy Volum of encoded data very Make a copy of the document large due to too many fine with a copier and then transmit lines in the document Transmit without setting the halftone or AA mode 116 TX RX Detect Loop Current Disconnection during Communication Swiss Specifications The other party released the e Retransmit line e Exchanger malfunction e Contact the telephone Insufficient loop current company 2 21 2 Service Error Codes 117 RX Receive DCN after DIS Transmission from the Second Sheet Poor line inhibits proper DIS Boost the transmission level so transmission the other party can receive DIS properly The other party pressed the Have the other party stop button retransmit 118 RX T1 Timer Over after Reception of Second Sheet E 7 The other part cannot receive e Boost the transmission level so signals eh due to poor the other party can receive line coditions signals properly Cannot receive signals from e Have the other party boost the the other party properly due to transmission level to receive poor line coditions signals properly 2 22 2 Service Error Codes 120 TX Mechanical Abnormality in the Document Transport Unit Cause Remedv Communication was Check each part of the interrupted as a preventive document transport unit
11. TX Receive DCN after EOR EOM Transmission during ECM Transmission The other party cannot receive Have the other party boost the EOR EOM properly due to transmission level to receive poor line conditions EOR EOM properly e The stop button was pressed Retransmit during communication 783 TX Exceed Protocol Retransmission Limit or T5 Time 60 seconds after EOR EOM Transmission during ECM Transmission Received RNR after EOR Lengthen the T5 timer to EOM transmission and failed prevent error messages to receive significant signals Reset the ECM frame size at after RR transmission since 256 bytes to 64 Kbytes the other party s page buffer file was full or used 2 121 2 Service Error Codes 784 TX Receive ERR after EOR EOM Transmission during ECM Transmission Cause e Most of the time the other party cannot receive picture signals properly due to poor line conditions e The other party experienced an echo malfunction Remedy Boost the transmission level so the other party can receive picture signals properly Adjust the NL equalizer so the other party can receive picture signals properly Perform echo measures in accordance with the Service Manual Press the start button after confirming the first DIS from the other party during a manual call e Add a long pause after the telephone number when registering the user in the auto dialing directory so tha
12. l 20 I User Error Codes 040 TX Image Memory Full during Sequential Broadcast Transmission Excessive transmission data e Clear all unnecessary image during broadcasting data e Divide the documents upon broadcasting e Lower the resolution 041 TX Broadcasting Failure Sequential broadcast Sequential broadcast transmission was attempted to transmission is not possible to MF1 or G2 machine MF1 or G2 machines Send by normal transmission I User Error Codes 042 RX Cutter Failure Defective cutte Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual 043 RX No Toner Cartridge Toner cartridge is not properly Properly set the toner cartridge set as indicated in the Service Manual Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual Toner cartridge is empty e Replace the toner cartridge Sensor malfunction e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual 1 22 1 User Error Codes 044 RX Recording Paper and Ink Sheet Cartridge Size Incompatible The size of the recording paper Replace either the recording and ink sheet cartridge differ paper or the ink sheet cartridge so that they will be the same size Sensor malfunction e Correct the problem according to the Trouble Shoot
13. the other party s page buffer file was full or used 754 TX Exceed Retransmit Protocol after PPS NULL Transmission during ECM Transmission e CTC was transmitted when Boost the transmission level so PPR was received four times the other party can properly after PPS NULL transmission receive CTC but the other party failed to receive properly due to poor line conditions e CTC was transmitted when e Have the other party boost the PPR was received four times transmission level so the other after PPS NULL transmission party can receive signals but a significant signals were properly not received due to poor line conditions 2 105 2 Service Error Codes 755 TX Exceed Protocol Retransmission Limit Due to Failure to Receive Significant Signals after PPS MPS Transmission during ECM Transmission Cannot transmit PPS MPS Have the other party boost the properly due to poor line transmission level to receive conditions PPS MPS properly Adjust the NL equalizer so the other party can receive PPS MPS properly Add EPT to V29 modem signal Cannot receive signals properly Have the other party boost the due to poor line conditions transmission level to receive signals properly 756 TX Receive Signals Other than MCF PPR or RNR after PPS MPS Transmission upon ECM Transmission Abnormal Protocol e Record the protocol on DAT tape and then request the local Canon office and or
14. to the Trouble Shooting procedures indicated in the Service Manual See page A I 7 for LC5000 5500 LC7000 7500 FAX L500 550 FAX L600 and see page A 20 for CFX L4000 and FAX L300 325 RX Printer LBP Main Moter Trouble zu Remedy Defective internal unit Correct the press according to the Trouble Shooting procedures indicated in the Service Manual See page A I 6 for LC5000 5500 LC7000 7500 FAX L500 550 and FAX L600 5 63 2 Set vice Error Codes 326 RX Printer LBP Trouble EEE 7 Defective internal unit LBP Correct the problem according VSREQ vertical synchronous to the Trouble Shooting request signal does not go on procedures indicated in the Service Manual 327 RX Printer LBP Trouble Gane 7 Defective internal unit LBP e Correct the problem according VSREQ vertical synchronous to the Trouble Shooting request signal does not go off procedures indicated in the Service Manual 2 64 2 Service Error Codes 328 RX Printer LBP Trouble Defective internal unit e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual 329 RX Abnormal Detection by Thermistor of Thermal Head C EEE Thermal head trouble e Replace the thermal head SCNT board trouble e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual
15. 5 1 LBP Status Display Procedure A 19 5 2 LBP Status Check A 9 5 3 LBP Status Explanation A 9 5 4 Solution for Printer Unit Error Mus tra tion Index Figure 1 Figure 2 Figure 3 Figure 4 Table 1 Table 1 Table Table Table Table Table Table wo wo WD Pp PP Item Control Procedures LBP Status Display Status Data Check Table Description Expected Signals 1 2 Expected Signals 2 2 DISIDTC FIF Description 113 DIWDTC FIF Description 2 3 DIS DTC FIF Description 3 3 DCS FIF Description 1 3 DCS FIF Description 2 3 DCS FIF Description 3 3 How to Use This Manual HOW TO USE THIS MANUAL Using the Error Code Table a 2 000 TX RX Paper Jam Cause xx Specifications Remedy Error Code TX Transmission Error ooo RX Reception Error TX RX Transmission and Reception Error Definition and Symptoms of Error Code Error Codes Exclusively for xx Specifications Cause of Error Code Remedy for Error Code X and Y are used to remedy A Z is used to remedy B and C e When several remedies are indicated perform them in the order of designation How to Use This Manual Definition of Terminology Unless otherwise specified countermeasures are to be carried out on one s own machine The figures in the meaning symptom column indicate the factory settings Similar terminology used in this manual will be
16. A4 4096 pels 255mm 1 for ISO B4 4864 pels 303mm 1 for ISO A3 Bit 46 T15 4 refers to the scan line times to be utilized when the vertical resolution 15 4 lines mm or 400lines mm T15 4 1 2 T7 7 indicates that when T7 7 is 10 20 or 40ms the scan line time can be decreased by half in higher resolution mode A 8 Appendix 3 2 DCS The DCS FIF has the following format A bit of 1 indicates the effective state Table 3 DCS FIF Description 1 3 C Suno Meaning and tunoton Receiver T 2 operation T 2 1OC 176 Receiver T 3 operation 11 12 13 14 0000 11 R8 x 7 7 lines mm and or 200 x 200 pels 25 4mm See Note Two dimensional coding capability 17 18 Recording width capability 0 0 1728 picture elements along scan line length of 215mm 1 17 18 1 0 2048 picture elements along scan line length of 255mm 1 1 1 invalid o U i 19 20 Maximum recording length capabili 19 20 D BIO IN OY e on 11 12 13 14 HEH H 100 101 110 11741 000 010 011 100 104 110 BERGE BES PEN 0 0 Ad 297mm 0 1 Unlimited 10 1 0 A4 297mm and B4 364mm 1 1 Invalid Appendix Table 3 DCS FIF Description 2 3 BitNo Meaning and function Minimum scan line time capability at the receiver N N aw 21 22 23 aj O O ala a l olol o o 2400bit s handshaking Unc
17. Lengthen the T5 timer to NULL transmission and failed prevent error messages to receive significant signals Reset the ECM frame size at after RR transmission since the 256 bytes to 64 Kbytes other party s page buffer file was full or used Cause Remedy 2 115 2 Service Error Codes 774 TX Receive ERR after EOR NULL Transmission during ECM Transmission aso i Rey e Most of the time the other party Boost the transmission level so cannot receive picture signals the other party can receive properly due to poor line picture signals properly conditions Adjust the NL equalizer so the other party can receive picture signals properly The other party experienced an Perform echo measures in echo malfunction accordance with the Service Manual Press the start button after confirming the first DIS from the other party during a manual call e Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party e Have the other part lower the reception level to prevent the other party from receiving echo signals 2 116 2 Service Error Codes 775 TX Exceed Protocol Retransmission Limit Due to Failure to Receive Significant Signals after EOR MPS Transmission during ECM Transmission e Cannot receive EOR MPS Have the other party boost the properly due to
18. Remy LBP toner cartridge empty Replace LBP toner cartridge L910 only 031 RX j No LBP Paper Warning E 7 No LBP recording paper e Replenish LBP recording paper L910 only 1 User Error Codes 032 TX Power OFF Power failure in delayed e Set delayed transmission transmission stand by mode Power was turned off e Turn on the power and set delayed transmission Power trouble e Replace the PSU 033 TX Confidential Transmission Failure Remedy The other party s machine Perform regular transmission does not have a confidential since confidential transmission confidential mailbox function is not possible 7 User Error Codes 4034 TX Failure to Transmit to Other Party s Confidential Mailbox a iPmesy O Designated confidential Check the number of the mailbox does not exist in the confidential mailbox then send other party s machine by confidential transmission Have the other party clear any unnecessary image data from their machine Other party s memory is full 035 TX No Original Relay Transmission as 7 No relay function in the other e Transmit direct by sequential broadcast transmission since relay transmission is not possible party s machine 1 18 I User Error Codes 036 TX No Original Relay Transmission u me S O User telephone number is not Register the user telephone registered in the aut
19. Turn the power ON OFF Unplug the cord and plug it in again e Replace the SCNT board 2 70 340 TX RX Home Position Error Sause Foreign body in carriage section Loose carriage belt Carriage motor does not work Carriage position cannot be detected Home position sensor breakdown or BJ e Carriage position cannot be detected due to a defective gate array for the BJ controller e SCNT board malfunction 2 Service Error Codes Remedy e Open printer cover and remove foreign body e Replace carriage belt e Turn the power ON OFF e Replace carriage motor e Replace the board containing the motor driver IC e Turn the power ON OFF Unplug the cord and plug it in again e Replace carriage cable with one that has a nome position sensor attached e Turn the power ON OFF Unplug the cord and plug it in again e Replace the board containing the BJ controller e Replace the SCNT board 2 71 2 Service Error Codes 341 TX RX Maintenance Jet Waste link Tank Full The absorption pad for the Tale ane jet is full of waste ink Turn the power ON OFF Unplug the cord and plug it in again Replace the maintenance jet absorption pad Reset the maintenance jet absorption pad capacity to 0 in the service mode However if the capacity of the absorption pad is unclear register a value corresponding to the quantity of absorbed ink Replace
20. after Transmitting PPS NULL during ECM Transmission Cannot transmit PPS NULL e Have the other party boost the properly due to poor line transmission level to receive conditions PPS NULL properly e Adjust the NL equalizer so the other party can receive PPS NULL properly Add EPT to V29 modem signal e Cannot receive signals properly Have the other party boost the due to poor line conditions transmission level to receive signals properly 2 103 2 Service Error Codes 751 TX Receive Signals Other than MCF PPR or RNR after Transmitting PPS NULL ow ECM Transmission Abnormal Protocol e Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 752 TX Receive DCN after PPS NULL Transmission during ECM Transmission The other party cannot receive Have the other party boost the PPS NULL properly due to transmission level to receive poor line conditions PPS NULL properly e The stop button was pressed Retransmit during communication 2 104 2 Service Error Codes 753 TX Exceed Protocol Retransmission Limit or T5 Time 60 seconds after PPS NULL Transmission during ECM Transmission e Received RNR after PPS Lengthen the T5 timer to NULL transmission and failed prevent error messages to receive significant signals Reset the ECM frame size at after RR transmission since 256 bytes to 64 Kbytes
21. conditions 760 TX Exceed Protocol Retransmission Limit Due to Failure to Receive Significant Signals after PPS EOM Transmission during ECM Transmission Cannot receive PPS EOM Have the other party boost the properly due to poor line transmission level to receive conditions PPS EOM properly e Adjust the NL equalizer so the other party can receive PPS EOM properly Add EPT to V29 modem signal e Cannot receive signals properly Have the other party boost the due to poor line conditions transmission level to receive signals properly 2 108 2 Service Error Codes 761 TX Received Signals Other than MCF PPR or RNR after PPS EOM Transmission during ECM Transmission Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 762 TX Receive DCN after PPS EOM Transmission during ECM Transmission The other party cannot receive Have the other party boost the PPS EOM properly due to poor transmission level to receive line conditions PPS EOM properly The stop button was pressed Retransmit during communication 2 109 2 Service Error Codes 763 TX Exceed Protocol Retransmission Limit or T5 Time 60 seconds after PPS MPS Transmission during ECM Transmission Received RNR after PPS EOM transmission and failed to receive significant signals a
22. laser scanner unit is abnormal or the scanner unit fails and the nBD signal is not output normally Bit6 1 when failure of the fixing heater in the fixing unit or temperature control thermistor is detected BB See the description of the fixing heater protective in K Chapter 3 Printer Section in the Service Manual for the REFERENCE criteria for determining fixing unit errors A 16 Appendix 4 4 Solutions for Printer Unit Errors If the cause of failure is found by checking the LBP status take the following measure Printer section ready error 320 Solution Check the SCNT board ass y and PCNT board ass y J201 connector connections Replace the PCNT board ass y Printer section status error 321 Solution Check the SCNT board ass y and PCNT board ass y J201 connector connections Replace the PCNT board ass y Fixing heater temperature abnormality 322 Solution 1 Check the PCNT board ass y and fixing heater J103 and J204 connector connections 2 Remove the fixing unit and check the resistance between fixing unit J204 1 and J204 2 which should be 440 KW at room temperature of 20C 3 Remove the fixing unit and check the conductance between fixing unit J103 1 and J103 2 4 Replace the fixing film unit 5 Replace the PCNT board ass y Laser scanner unit nBD signal output function abnormality 323 Solution 1 Check the laser scanner unit and PCNT board a
23. other party can receive the phase signal properly 2 80 2 Service Error Codes 507 TX Fail CFR1 Reception during G1 Transmission zsause The other party cannot receive Boost the transmission level so properly due to poor line the other party can receive conditions properly Other party experienced echo Perform echo measures in malfunction accordance with the Service Manual e Press the start button after confirming the first DIS from me other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party Have the other part lower the reception level to prevent the other party from receiving echo signals 2 Service Error Codes 509 TX RX Fail to Detect End of Tonal Signal From Other Party a IT O Line noise Contact the telephone company and request line maintenance 511 TX RX OPCNT and SCNT do not match Different OPCNT and SCNT e Confirm the parts number models were mounted in the according to the Parts Catalog same machine and use the proper combinations 2 82 2 Service Error Codes 509 TX RX Fail to Detect End of Tonal Signal From Other Party a Tr OO O Line noise Contact the telephone company and request line maintenance 511 TX RX OPCNT and SCNT do not match Cause Remedy Di
24. other party experienced an echo malfunction Boost the transmission level so the other party can receive picture signals properly Adjust the NL equalizer so the other party can receive picture signals properly Perform echo measures in accordance with the Service Manual Press the start button after confirming the first DIS from me other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party Have the other part lower the reception level to prevent the other party from receiving echo signals 2 119 2 Service Error Codes 780 TX Exceed Protocol Retransmission Limit Due to Failure to Receive Significant Signals after EOR EOM Transmission during ECM Transmission Cannot receive EOR EOM Have the other party boost the properly due to poor line transmission level to receive conditions EOR EOM properly Cannot receive signals properly Have the other party boost their due to poor line conditions transmission level to receive signals properly 781 TX Receive Signals Other than ERR after EOR EOM Transmission during ECM Transmission Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 2 120 2 Service Error Codes 782
25. party experienced e Perform echo measures in echo malfunction accordance with the Service Manual e Press the start button after confirming the first DIS from the other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party e Have the other part lower the reception level to prevent the other party from receiving echo signals 2 Service Error Codes 113 TX Receive Signals Other than MCF RTP RTN PIP or PIN after Q or PRI Q in Transmission Abnormal protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 114 RX RTN Transmission during Reception Eu EEE Cannot receive picture signals Have the opponent boost the properly from the other party transmission level to receive due to poor line conditions the picture signals properly e Have the other party lower the transmission start speed to 4800 bps e Adjust the NL equalizer so picture signals can properly be received e Loosen the RTN transmission conditions to prevent RTN transmission Malfunction due to CFR echo Perform echo measures in accordance with the Service Manual e Lower the transmission level to prevent echo reception of transmitted CFR 2 20 2 Service Error Codes 115 TX
26. poor line transmission level to receive conditions EOR MPS properly e Cannot receive signals properly Have the other party boost their due to poor line conditions transmission level to receive signals properly 776 TX Receive Signals Other than ERR after EOP MPS Transmission during ECM Transmission e Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 2 117 2 Service Error Codes 777 TX Receive DCN after EOR MPS Transmission during ECM Transmission The other party cannot receive Have the other party boost the EOR MPS properly due to poor transmission level to receive line conditions EOR MPS properly The stop button was pressed Retransmit during communication 778 TX Exceed Protocol Retransmission Limit or T5 Time 60 seconds after EOR MPS Transmission during ECM Transmission Received RNR after EOR MPS Lengthen the T5 timer to transmission and failed to prevent error messages receive significant signals after Reset the ECM frame size at RR transmission since the 256 bytes to 64 Kbytes other party s page buffer file was full or used 2 118 2 Service Error Codes 779 TX Receive ERR after EOR MPS Transmission during ECM Transmission Most of the time the other party cannot receive picture signals properly due to poor line conditions e The
27. the PCNT board and register a value for the absorption apa corresponding to the quantity of absorbed ink Replace the SCNT board and register a value for the absorption capacit corresponding to the uantity of absorbed ake 2 2 72 2 Service Error Codes 342 TX RX Cleaning Absorption Waste Ink Pad Full The waste ink pad of the e Turn the power ON OFF cleaning absorption is full Unplug the cord and plug it in again e Replace the cleaning absorption waste ink pad Reset the cleaning absorption pad capacity to 0 in the service mode However if the capacity of the absorption pad is unclear re ister a value correspon8ing to the quantity of absorbed ink Replace the PCNT board and register a value for the absorption capacity corresponding to the quantity of absorbed ink Replace the SCNT board and register a value for the absorption capacity corresponding to the quantity of absorbed ink 2 73 2 Service Error Codes 343 TX RX Ink Detection Waste ink Tank Full Pause E The ink detection waste ink Turn the power ON OFF tank is full Unplug the cord and plug it in again Replace ink detection waste ink pad Reset the ink detection waste ink pad capacity to 0 in the service mode However if the capacity of the absorption pad is unclear register a value corresponding to the quantity of absorbed ink Replace the PCNT board and register a value for the absorption capa
28. the right ae of the document The read end sensor stays ON Replace the read end sensor or OFF The read end sensor is defective The CS motor does not run e Replace the CS motor The CS motor malfunctions If the CS does not stop at the stop position at the right edge of he document The read end sensor stays ON Replace the lead end sensor or OFF The read end sensor is defective 2 78 2 Service Error Codes 503 TX Fail MCF1 or PIS Reception during G1 Transmission E gt The other party cannot receive Have the other party boost their picture signals or EOM properly transmission level so they can due to poor line conditions receive picture signals or EOM properly e Adjust the NL equalizer so the other party can receive picture signals or EOM properly 504 RX CD Carrier Detect was Interrupted Over 1 Second and Failed EOM or PIS Reception during G1 Transmission EOM or PIS from the other Have the other party boost the party was not received properly transmission level to receive due to poor line conditions EOM or PIS properly 2 79 2 Service Error Codes 506 RX Fail Phase Synchronization during G1 Reception cause Remedy O Other party cannot receive Boost the transmission level so phase signal properly due to the other party can receive the poor line conditions phase signal properly Adjust the NL equalizer so the
29. 1 Maximum recording length capabili 1 0 A4 297mm and B4 364mm 7 0 0 O 1 19 20 0 1 1 Appenaix Table 2 DIS DTC FIF Description 2 3 Bit No Meaning and function Minimum scan line time capability at the receiver 20ms at 3 85 l mm T7 7 13 85 40ms at 3 85 I mm T7 7 13 85 10ms at 3 85 I mm T7 7 T3 85 10ms at 3 85 I mm T7 7 1 2 T3 85 5ms at 3 85 l mm T7 7 1 2 T3 85 40ms at 3 85 I mm T7 7 1 2 T3 85 20ms at 3 85 I mm T7 7 1 2 T3 85 Oms at 3 85 Umm 17 7 T3 85 Extend field 2400bit s handshaking Uncompressed mode Error correction mode Set to 0 Error limiting mode Reserved for G4 capabili T 6 coding capabili Validity of bit s 17 18 Bits 17 18 are valid Bits 17 18 are invalid Recording width capability 1216 picuture elements along scan line length of 151mm 1 Recording width capability 864 picuture elements along scan line length of 107mm 1 Recording width capability 1728 picuture elements along scan line length of 151mm 1 Recording width capability 1728 picuture elements along scan line length of 107mm 1 future recording width capability 40_ _ Extend field R8 x 15 4 lines mm See Note 42 300x300 pels 25 4mm 44 45 invalid i i R8 x 7 7 tines mm R16 x 15 4 lines mm 1 0 200 x 200 pels 25 4mm 400 x 400 pels 25 4mm Aa x 7 7 Ines imm R16 x 15 4 Iines mm 200 x 200 pels 25 4mm 400 x 400 pels 25 4mm Minimum scan line tiem capability for higher T15 4 T7 7 T15 4
30. 1 1 2 0 0 O10 4 0 2 3 0 0 1 110 0 1 1 8 4 0 1 0 0 0 4 0 0 4 5 0 1 9 1 0 41 0 1 5 6 0 1 1 0 0 1 4 0 6 7 0 1 1i 10 4 4 7 11 0 0 0 8 11 0 O i 9 1 0 1 0 A i 0 1 4 B 1 1 0 0 14 10901 D I 1 1i 0 t 1 1 1 1 F Figure 3 Status Data Check A 14 4 3 LBP Status Explanation Appendix LBP status is an eight bit binary number as described in the previous page An example of status data is given below is 1 Bit Meanin 1 0 0 Parity bit odd 1 unknown l S Motor failure Failure Normal Unused z Scanner motor failure Failure Normal gt nBD signal error Baus Normal 7 Fixing unit failure allure orma unused Figure 4 Table Description Indicates the status if each bit of the status Status 2 is used to indicate the printer unit failure A 15 Indicates the status if each bit of the status is oO Appendix Status 2 Service call status Bit Meaning 1 0 0 Parity bit odd 1 Unknown 2 Motor failure Failure Normal 3 Unused 4 Scanner motor failure Failure Normal 5 nBD signal error Failure Normal 6 Fixing unit failure Failure Normal 7 Unused See page A 14 for the parity bit Bit 2 1 when the fan motor is abnormal Bit 4 1 when the scanner motor does not reach the prescribed speed within 18 seconds after the motor starts in the laser scanner unit Bit5 1 when the output from the laser diode in the
31. 1 2 T7 7 Selective polling capability Extend field ubaddressing capability 21 22 23 Appendix Table 2 DIS DTC FIF Description 3 3 Meaning and functlon assword capability Capable to emit data file Reserved for facsimile service info FSI Binary file transfer BFT Document transfer mode DTM Edifact transfer EDI Extend feild Basic transfer mode BTM Reserved for future negotiation mechanism for data file transmission Capable to emit character file Character mode Reserved for control document Mixed mode Annex E T 4 Reserved for future negotiation mechanism for character file transmission Extend field Proccesable mode 26 T 505 igital network capability plex capabilities 0 Full and Half duplex operation 68 69 70 71 Reserved for future use 72 Extend field Appendix Bit 17 18 Existing equipment may sensd the invalid 1 1 condition for bits 17 and 18 of their DIS signals If such signal is received itsholuld be interpreted as 0 1 Bit 15 41 44 45 Resolution of R8 are defined as follows 1728 pels 215mm 1 for ISO A4 2048 pels 255mm 1 for ISO B4 2432 pels 303mm 1 for ISO A3 Bit 43 44 45 Resolution of R16 are defined as follows 3456 pels 215mm 1 for ISO
32. 32 documents at one time that it is under 31 sheets The length of one document is Divide the lengh of the longer that two A4 size sheets document so that it is shorter 594 mm than two A4 size sheets The other party released the e Retransmit line during transmission STOC detected an abnormality e Call NTT notifying the trouble Presence of tariff pulse 109 TX Receive Signals Other than DIS DTC FTT CFR or CRP after DCS Transmission and Exceed the Number of Protocol re transmissions during Transmission e Abnormal protocol Record the protocol on DAT tape and then request the Technical Center to analyze the information 2 17 2 Service Error Codes 110 TX Detect PIS during Picture Transmission as e The other party s line was Retransmit released 111 TX RX Memory Error Noise causes data error when Print the entire data clear the printing the data in the image memory and then re register memory the data Noise cause erroneous dialing e Replace the SCNT board the print display pointer of the telephone number and the pointer of the calling side does not match 2 Service Error Codes 112 TX Receive DIS Three Times during Transmission ause Remedy S O The other party cannot receive Boost the transmission level so the signals properly due to low the other party can receive the transmission level signals properly The other
33. G3 Facsimile Error Code List REVISION 1 Canon HY8 23A0 010 Application This manual has been issued by Canon Inc for qualified persons to learn technical theory installation maintenance and repair of products Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products When changes occur in applicable products or in the content of this manual Canon will release technical information as the need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names described in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied reproduced or translated into another language in whole or in part without the written consent of Canon Inc Copyright 1996 by Canon Inc CANON INC Facsimile Technical Imformation Dept 30 2 Shimomaruko 3 Chome Ohta ku Tokyo 146 J apan DTP System This manual was produced on an Apple Macintosh personal computer Canon Color Laser Copier 300 and Canon Postscript Intelligent Processing Unit final pages were printed on Varityper 5300 with 4000 J RIP
34. Manual e Lower the transmission level to prevent reception of the transmitted CRF echo 2 41 2 Service Error Codes 265 TX RX SCNT Hardware Signal Error Douse Ci Rmewy Defective internal unit the Replace the modem or modem correct modem speed is not attached circuit board selected e Replace the SCNT board 266 TX RX Internal Signal Error Defective internal unit byte Replace the modem or modem pack interrupt was not attached circuit board generated e Replace the SCNT board 2 42 2 Service Error Codes 267 TWRX Internal Memory Error e Defective internal unit e Replace the SCNT board EEPROM WRITE ERROR Replace the modem or modem attached circuit board 271 RX Detected 1650 Hz Binary Signal after CFR Transmission However Railed to Receive Binary Signal within 10 Seconds Cause Remedy e Defective internal unit byte Replace the SCNT board pack interrupt was not Replace the modem or modem generated attached circuit board 2 43 2 Service Error Codes 280 TX Excessive Repeat Protocol Command during Transmission The other party cannot receive Boost the transmission level so properly after TCF due to low the other party can receive the transmission level signals properly The other party experienced Take echo measures in accord echo malfunction ance with the Service Manual e Press the start button after confirming the firs
35. PIP MCF RTP or RTN after EOP Transmission Cause Remedy Abnormal Protocol Record the protocol on DAT tape and then request the local Canon off ice and or Technical Center to analyze the information 2 50 2 Service Error Codes 289 TX Receive Signals Other than PIN PIP MCF RTP or RTN after EOM Transmission a Tr Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 290 TX Receive Signals Other than PIN PIP MCF RTP or RTN after MPS Transmission Sause Remedy Abnormal Protocol Record the protocol on DAT tape and then request the locall Canon office and or Technical Center to analyze the information 2 Service Error Codes 291 TX Receive Non DTC Signal in DTC Stand by after the Second DTC Reception during Polling Transmission Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 292 RX Fail to Detect EOL at the start of the Picture Signal for 5 Seconds after CFR Transmission during Reception Proper EOL signal at the start Have the other party lower the of the picture signal was not transmission start speed to received due to poor line 4800 bps conditions Boost the transmission level so the other party can receive picture or EOL signals properly e Adju
36. RX Hard Disk Specified 0 for Transfer Data Length Data length 0 was specified e Replace the hard disk when receiving data from the hard disk 2 131 2 Service Error Codes 805 TX RX Exceed Data Retransmission Limit to Hard Disk Cause Remedy No response regardless of data e Replace the hard disk transmission after transmitting protocol to the hard disk 2 132 2 Service Error Codes 806 TX RX Hard Disk Error 807 808 809 811 812 disk trouble signal transfer e Replace the hard disk error data transfer error 813 TX RX Hard Disk Out of Control System Error 814 815 816 817 818 819 Cause Abnormal signal processing e Turn OFF the power and then timing etc by hard disk turn it back ON 2 133 2 Service Error Codes This page intentionally left blank 2 134 2 Service Error Codes 2 Service Error Codes This page intentionally left blank Appendix Appendix 1 General Control Procedures and Typical Error Codes G3 The following flow indicates general G3 facsimile control procedures and typical error code occurrence timing Transmitter Calling Receiver Called Dial Signal selection The model cannot identify the DCS if it is too long error code Since there is one flag between continuous frames each frame cannot be identified Since ther
37. S due to transmission level so they can poor line conditions properly receive MCF2 or PIS 004 RX Fail EOM PIS Reception during G2 Reception Picture signal cannot be Have the other party boost their received over 1second due to transmission level so they can poor line conditions ignore properly receive EOM or PIS the first 5 seconds immediately Adjust the NL equalizer so the after picture reception other party can properly receive EOM or PIS 2 Service Error Codes 005 TX Failed GI2 Reception during G2 Transmission Cause Remedy Other party cannot properly Have the other party boost their receive Gl2 signals due to poor transmission level so they can line conditions properly receive Gl2 Other party confused by echo Have the other party lower their and does not send G12 transmission level so they will not receive echo signals 006 RX Failed Phase Synchronization from Second Sheet during G2 Reception Cannot receive phase signals Have the other party boost their from the other party correctly transmission level to allow for due to poor line conditions proper phase signal reception Adjust the NL equalizer to allow for proper phase signal reception 2 Service Error Codes 007 TX Failed CFR2 Reception during G2 Transmission fiause Remedy The other party cannot receive Boost the transmission level so CFR2 properly due to poor line t
38. Technical Center to analyze the information 2 106 2 Service Error Codes 757 TX Receive DCN after PPS MPS Transmission during ECM Transmission The other party cannot receive PPS MPS properly due to poor line conditions Have the other party boost the transmission level to receive PPS MPS properly The stop button was pressed Retransmit during communication 758 TX Exceed Protocol Retransmission Limit or T5 Time 60 seconds after PPS MPS Transmission during ECM Transmission Received RNR after PPS MPS transmission and failed to receive significant signals after RR transmission since the other party s page buffer file was full or used e Lengthen the T5 timer to prevent error messages e Reset the ECM frame size at 256 bytes to 64 Kbytes 2 107 2 Service Error Codes 759 TX Exceed Retransmit Protocol after PPS MPS Transmission during ECM Transmission e CTC was transmitted when e Boost the transmission level so PPR was received four times the other party can receive after PPS MPS transmission CTC properly but the other party failed to receive properly due to poor line conditions e CTC was transmitted when Have the other party boost the PPR was received four times transmission level so the other after PPS MPS transmission party can receive signals but significant signals were not properly received due to poor line
39. according to the Trouble Shooting procedures indicated in the Service Manual 052 TX RX Backup Memory Damaged ES Affected by noise e Print out all the data clear the memory and then re register them Backup battery trouble Replace the backup battery SCNT board trouble e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual 2 8 2 Service Error Codes 053 TX RX Thermal Head or Thermistor of the Motor Detects Abnormality Performed continuous copy Turn off the power and let the transmission or reception for machine rest for a while prolonged period Thermal head trouble Replace the thermal head Motor trouble Replace the motor Thermistor trouble Replace the thermistor attached unit 054 TX RX Image Memory Backup Error a me Image memory backu e Leave power ON for five days secondary battery is dry Battery will recharge but data are cleared Replace the backup secondary battery DRAM failure Replace the SCNT board 2 Service Error Codes 100 TX Excessive Repeat Protocol during Transmission Q signal transmission after picture signals The other party cannot receive picture or Q signals properly due to poor line conditions icture signals The other party cannot properly te due to low transmission evel kee TCF transmission before i The other party experienced ec
40. alyze the information 712 TX RNR Reception after Picture Transmission during ARQ Transmission Gass omewy O Abnormal Protocol Record the protocol on DAT tape and then request the local Canon off ice and or Technical Center to analyze the information 2 94 2 Service Error Codes 713 TX Receive Signals Other than RR RNR or REJ after Picture Transmission during ARQ Transmission Abnormal Protocol Record the protocol on DAT tape and then request the local Canon off ice and or Technical Center to analyze the information 714 TX Time Over due to Failure to Receive REJ during Retransmission Procedures upon ARQ Transmission The other party cannot receive ACK properly due to poor line conditions e Boost the transmission level so the other party can receive ACK properly cannot receive REJ due to poor e Have the other party boost their line conditions transmission level to receive REJ properly 2 95 2 Service Error Codes 715 TX Receive Signals Other than RR RNR or REJ after Retransmission Procedures during ARQ Transmission Abnormal Protocol e Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 716 TX Fail to Fall Back during ARQ Transmission Cannot transmit signals properly due to poor line conditions Boost the transmission level so the other party c
41. an receive signals properly e Adjust the NL equalizer so the other party can receive signals properly 2 96 2 Service Error Codes 717 TX Other Party s Buffer Memory Over during ARQ Transmission ause Remedy Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 718 TX Decode Error by Other Party during ARQ Transmission Pause SSC Rome SCS Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 2 97 2 Service Error Codes 719 TX Wrong Block Number by Other Party during ARQ Transmission Abnormal Protocol REJ data Record the protocol on DAT from the other party tape and then request the local Canon office and or Technical Center to analyze the information 730 RX Time Over Due to Failure to Receive Signals Corresponding to RR for 6 Seconds after Picture Reception during ARQ Reception e The other party cannot receive Boost the transmission level so RR properly due to poor line the other party can receive conditions signals properly e Cannot receive signals properly Have the other party boost the due to poor line conditions transmission level to receive the signals properly 2 98 2 Service Error Codes 731 RX REJ Reception after Picture Reception
42. arty boost the PPR was received four times transmission level so the other after PPS EOP transmission party can receive signals but significant signals were not properly received properly due to poor line conditions 770 TX Exceed Repeat Protocol Limit Due to Failure to Receive Significant Signals after Transmitting EOR NULL during ECM Transmission Cannot receive EOR NULL Have the other party boost the properly due to poor line transmission level to receive conditions EOR NULL properly Cannot receive signals properly e Have the other party boost the due to poor line conditions transmission level to receive signals properly 2 113 2 Service Error Codes 771 TX Receive Signals Other ERR after Transmitting EOR NULL during ECM Transmission Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 772 TX Receive DCN after EOR NULL Transmission during ECM Transmission The other party cannot receive Have the other party boost the EOR NULL properly due to transmission level to receive poor line conditions EOR NULL properly The stop button was pressed Retransmit during communication 2 114 2 Service Error Codes 773 TX Exceed Protocol Retransmission Limit or T5 Time 60 seconds after EOR NULL Transmission during ECM Transmission e Received RNR after EOR
43. ce and or Technical Center to analyze the information 205 TX Data Error during Image Memory Storage Trouble with image storage Replace the circuit board memory SCNT etc mounted for the transmission memory 2 28 2 Service Error Codes 220 TX RX System Error main program runaway CPU malfunctioned due to e Turn the power OFF and then noise back ON 221 RX Actual Size Recording Crystal Breakdown E 1 Trouble with crystal for actual Replace the crystal attached size recording unit for actual size recording e Replace the SCNT board 2 29 2 Service Error Codes 222 RX 90 Compression Recording Crystal Breakdown nu diy Trouble with crystal for 90 Replace the crystal attached compression recording unit for 90 compression recording Replace the SCNT board 223 TX Line Disconnected during Communication Stop button was pressed Retransmit during picture signal transmission 2 30 2 Service Error Codes 224 TX RX Abnormal Protocol during G3 Communication Gaue 777 Abnormal protocol Record the protocol on DAT tape and then request the local Canon off ice and or Technical Center to analyze the information 226 TX RX Stack Pointer Not within RAM Range E CPU malfunctioning due to e Turn the power OFF and then noise back ON 2 Service Error Codes 227 RX Attempt to Record File without Pic
44. ceive Have the other party set their out of paper machine to allow for reception replenish recording paper The user telephone number is Register user telephone not registered if the receiver is number a Ricoh 3000L model No response to bell tone after Contact by phone talk reservation Wrong password during polling If the other party is using a reception Canon model then contact them and match the passwords If the other party is using a non Canon model then contact them and set all passwords to 1 Document is not set upon e Set the document and have the polling transmission other party call again Transmission was reserved Replenish the machine with from the other party however recording paper your machine was out of recording paper The other party cannot receive Boost the transmission level so protocol properly due to poor the other party can receive the line conditions protocol properly Malfunction caused by echo e Perform echo measures in accordance with the Service Manual Lower the transmission level to prevent echo reception 2 25 2 Service Error Codes The other transmitter exceeded the number of protocol re transmissions since they could not receive the picture or Q signals The other transmitter could not fall back due to poor line conditions Have the other party boost their transmission level so they can receive the si
45. ceiver is a Ricoh 3000L model The other party cannot receive The other party experienced an echo malfunction Indicated relay command to other party however the other party was in the middle of relay broadcasting Remedy Have the other party set their machine to allow for reception replenish recording paper e Register user telephone number Boost the transmission level so the other party can receive the signals properly e Perform echo measures in accordance with the Service Manual e Press the start button after confirming the first DIS from the other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party Have the other party lower their transmission level to prevent echo reception Retransmit at a later time 2 48 2 Service Error Codes 285 TX DCN Reception after EOP Transmission E 7 Stop button was pressed e Retransmit during communication 286 4 286 TX DCN Reception DCN Reception after EOM Transmission EOM Transmission e Stop button was pressed Retransmit during communication 2 49 2 Service Error Codes 287 TX DCN Reception after MPS Transmission Cause e Stop button was pressed Retransmit during communication 288 TX Receive Signals Other than PIN
46. celled In other words it refers to the start of Phase E This signal does not require a response from the receiving party f Reception Procedure Signals Tells the other party that the machine is an automatic reception facsimile Tells the partner the non ITU T recommendations Original Canon modes etc and user and manufacturer D Notifies the transmission side of the receiving party s number Tells the partner the standard ITU Trecommendations Includes G1 G2 and G3 functions Notifies the transmission side that the MODEM training is over and TCF can be received normally ready to receive picture signals Indicates that the picture signal was received properly and that the next document may be received immediately Preamble Added before the binary signal to synchronize modem procedure signals A 2 Appendix 2 Expected Signals The signals on the right of this table should follow the signals indicated on the left The expected signal is optional when it is indicated in a bracket Table 1 Expected Signals 1 2 NSF CSI DIS DCS NSC CIG DTC TSI DCS NSF CSI DIS CRP TSI NSS DCS NSC CIG DTC TSI DCS NSF CSI DIS CRP TSH DCS FTT NSC CIG DTC NSF CSI DIS CRP CTC EOR NULL EOR MPS EOR EOP EOR EOM EOR PRI MPS EOR PRI EOP EOR PRI EOM A 3 Appendix Table 1 Expec
47. city corresponding to the quantity of absorbed ink Replace the SCNT board and register a value for the absorption capacity corresponding to the quantity of absorbed ink 2 74 2 Service Error Codes 344 TX RX BJ Cartridge Disconnection Error BJ cartridge installed e Reinstall the BJ cartridge incorrectly e Install another BJ cartridge BJ cartridge installation surface Clean the contact surface is defective between the BJ cartridge and Carriage installation surface is carriage with a soft clean cloth defective e Replace the carriage cable e Replace the unit including the carriage cable e Replace the board containing the BJ controller 345 TX RX BJ Cartridge Head Cleaning Error When the power is turned on Remove the foreign material in after or when the BJ cartridge the carriage unit is installed there is a foreign material in the carriage unit s The actuator malfunctions e Turn the power ON OFF during cleaning Unplug the cord and plug it in again e Replace the purge unit 2 75 2 Service Error Codes 346 TX RX Inside Temperature Error Zause Remedy Abnormal inside temperature Turn the power off unplug the rise power cord wait for a while and decrease the inside temperature Replace the SCNT board The thermistor is defective e Replace the thermistor e Replace the board containing the thermistor 347 TX RX BJ Printer Control ROM RAM Chec
48. cument transmitted in fine and standard mode exceeds 630 mm and 420 mm respectively Defective sensor DES e Replace sensor DES 2 88 2 Service Error Codes 611 TX Detect CD Carrier Detect Interruption for Over 1 Second during Picture Reception upon MF1 Reception Picture signal was not received Have the other party boost the properly due to poor line transmission level to receive conditions picture signals properly 612 RX Fail to Detect Picture Signals for 5 Seconds after CFR Transmission during MF1 Reception Picture signal was not received gt Have the other party boost the properly due to poor line transmission level to receive conditions picture signals properly Adjust the NL equalizer to receive picture signals properly 2 89 2 Service Error Codes 701 RX Other Party Fail to Detect NACK Signals during ARQ Reception ause Remedy o O The other party cannot receive Have the other party boost the NACK signals pie due to transmission level to receive poor line conditions NACK signals properly 702 RX Exceed Continuous Repeat Number 9 times of NACK Signals during ARQ Reception Cannot receive picture signals Have the other party boost the from the other party properly transmission level to receive due to poor line conditions picture signals properly e Adjust the NL equalizer to receive picture signals properly 2 90 2 Ser
49. defined as follows Please note that you will need the name of the manufacturer and model of the other machine when sending DAT recording of transmission protocol to local Canon office and or Technical center 1 Password Secret Number and ID Password Polling ID displayed as an 8 digit binary number Transmission ID displayed as a 4 digit decimal number password Secret number Password to prevent unwanted calls User ID User identification ID transmission ID to perform password transmission mode when the transmission password is not specified 2 Transmission Level 0 to 15 dBm Increase level Increase gradually towards 0 dBm indicated as 0 on LCD Decrease level Increase gradually towards 15 dBm indicated as 15 on LCD 3 NL Equalizer 0 4 8 12 dB Increase level Increase gradually towards 12 dB indicated as 12 on LCD Decrease level Increase gradually towards 0 dB indicated as 0 on LCD Vi How to Use This Manual 4 Transmission Methods Normal transmission Direct or memory transmission without using confidential or broadcasting functions Direct transmission Scanning the document for transmission after connection is made with the other machine Memory Scanning the document for transmission transmission prior to connection with the other machine 5 Signal Name Tonal signal Gl and G2 facsimile signal Binary signal G3 facsimile signal Protocol signal Gene
50. during ARQ e Abnormal Protocol e Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 732 RX Receive RNR after Picture Reception Cause e Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 2 99 2 Service Error Codes 734 RX Excessive NACK Transmission 3 times Due to Failure to Receive ACK during Retransmission Procedure upon ARQ Reception e The other party cannot receive Boost the transmission level so NACK properly due to poor the other party can receive line conditions NACK properly Cannot receive ACK properly Have the other party boost the due to poor line conditions transmission level to receive ACK properly 735 RX Excessive REJ Transmission 3 times during Retransmission Procedures upon ARQ Reception The other party cannot receive Boost the transmission level so REJ properly due to poor line the other party can receive REJ conditions properly e Cannot receive signals properly Have the other party boost the due to poor line conditions transmission level to receive signals properly 2 100 2 Service Error Codes 736 RX Time Over Due to Failure to Receive Valid Data after ESD Reception upon ARO Reception The other party cannot receive Have the other party lower the da
51. e is one termination flag it corresponds to the unidentifiable model and error code TRAINING 102 if fallback is impossible If there is no response 281 to 283 RTN 104 Slanted line portion Preamble Figure 1 Control Procedures A 1 Appendix Transmission Control Procedure Signals A command to select a communication mode from the other party s NSF or NSC reception signal This signal is a command indicated within ITU T s non standard recommendations Notifies transmission side s telephone number to the receiving party A command to select a communication mode from the other party s DIS or DTC reception signal This signal is a command indicated within ITU T s non standard recommendations TRAINING TCF RTC EOP Various signal pattems are sent to transmit picture signals accurately A signal to check whether the probability of image transmission error is minimal when the image is sent at that transmission speed This procedure is done before the image is sent through the line This signal is modulated by the same MODEM in which the actual picture signal is sent One page of picture signals The end of one page of picture signals Indicates the end of one image page and that there is no document following this page Proceeds to Phase E when receiving MCF from the other party Indicates that the line is can
52. ed in the Service Manual I User Error Codes 006 TX Transmission Failure RX Phase Synchronisation Not Possible with 0 LD FM Transmission button was Set the document and transmit pressed without setting 401 601 only document Bad connection inhibited Have the other party raise their reception of proper phase transmission level for proper signals reception of the phase signals e Adjust the NL equalizer for proper reception of the phase signals 007 TX RX Talk Reservation Failure RX Phase Synchronisation Not Possible in G1 Reception e Other party made talk Contact the other party s reservation however the operator to answer the phone operator does not answer the after transmission other party s call Bad connection inhibited Have the other party raise their reception of proper phase transmission level for proper signals reception of the phase signals e Adjust the NL equalizer for proper reception of the phase signals 1 User Error Codes 008 TX Polling PASSWORD Error Polling error generated due to If the other party uses a Canon different ID password in the machine contact them to have other machine them set the same password e Set all passwords to 1 if the other party does not use a Canon machine Record the TX protocol in DAT format and then request the local Canon office and or Technical Center to analyze the information 009 RX Reco
53. er cleared the memory Contact the other party and reception image data have them transmit 996 TX RX Hard Disk Error Cause Remedy Hard disk trouble Correct the problem according to the Service Manual l 34 1 User Error Codes 997 TX RX Power Failure during Transmission There was a power failure or e Correct the problem according the power was turned off to the Service Manual during transmission Malfunctioning power unit e Replace the power unit 998 RX Memory Rx completed Code indicates on the activity No measures possible since report that memory reception the transmission result was took place OK 1 35 I User Error Codes 999 RX Image Memory Full during Memory Reception E 1 SSSSS Excessive data transmitted e Set the recording paper and during memory reception ask the other party to retransmit the data 1 User Error Codes 1 User Error Codes This page intentionally left blank Service Error Codes 2 Service Error Codes 003 TX Failed MCF2 PIS Reception during G2 Transmission Other party cannot properly Boost the transmission level so receive signals due to poor the other party can properly line conditions receive MCF2 or PIS Adjust the NL equalizer so the other party can properly receive MCF2 or PIS Other party cannot properly Have the other party boost their receive MCF2 or PI
54. er so the other party can receive picture signals properly e The other party experienced an Perform echo measures in echo malfunction accordance with the Service Manual 791 TX RX Receive Non Significant Signals during ECM Mode Procedures Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 2 126 2 Service Error Codes 792 RX Fail to Detect PPS NULL between Partial Pages during ECM Reception e Cannot receive signals due to Have the other party boost the poor line conditions transmission level to receive signals 793 RX Time Over Due to Failure to Receive Valid Frame during High Speed Signal Reception upon ECM Reception e The other party cannot receive Boost the transmission level so properly due to poor line the other party can receive conditions properly e Adjust the NL equalizer so the other party can receive signals properly e Cannot receive signals properly Have the other part lower the due to poor line conditions transmission start speed to 4800 bps Have the other party boost the transmission level to receive signals properly CFR echo inhibit reception of Perform echo measures in training signals accordance with the Service Manual 2 127 2 Service Error Codes 794 TX Receive All 0 PPR during ECM Transmission Abnormal Protocol Rec
55. ess Reception Function E 7 The other party s DIS bit 40 is 0 e Transmit to another machine which has the function If the other party is a Canon machine set to confidential transmission or other available mode and transmit If the other party is nota Canon machine transmit in normal G3 mode 081 TX Other Party does not have ITU T Recommended Password Reception Function os mm The other party s DIS bit 50 is 0 e Transmit to another machine which has the function If the other party is a Canon machine set to confidential transmission or other available mode and transmit If the other party is not a Canon machine transmit in normal G3 mode 1 29 1 User Error Codes 082 TX Other Party does not have ITU T Recommended Selective Polling Transmission Function causes Remedy The other party s DIS bit 47 is If the other party is not a set to 47 Canon machine have the other party enabled for polling transmission and do polling reception If the other party is a Canon machine use the Canon original polling ID and do polling reception 101 TX Call Failure pee itemesy Polarity of L1 and L2 line is e Reverse connection of L1 and different I 30 I User Error Codes 102 TX RX Different Password during Password Transmission pause 7 Password of both machines do Match the transmission not match password of both machines
56. fferent OPCNT and SCNT e Confirm the parts number models were mounted in the according to the Parts Catalog same machine and use the proper combinations 2 82 2 Service Error Codes 526 RX Fail Phase Synchronization in OLD FM Mode Cannot receive phase signal Have the other party boost the properly due to poor line transmission level so they can conditions receive the phase signal properly e Adjust the NL equalizer so the other party can receive the phase signal properly 551 TX RX Voice IC Malfunction zause Remedy Defective voice IC does not e Replace voice IC attached unit go into ready mode 2 83 2 Service Error Codes 552 TX DTMF IC Malfunction Defective DTMF IC does not Replace DTMF IC attached go into ready mode unit 553 TX RX Abnormal Password Memory Defective memory Replace the password memory attached unit 2 84 2 Service Error Codes 554 TX RX Abnormal Password input Via Other Party s Line Mis operation by other party e Have the other party re input including time over proper password 555 TX RX Voice Memory Erased wss S Defective memory DRAM Replace voice memory attached unit 2 Service Error Codes 603 TX Fail MCF Reception during MF1 Transmission E mew SSSC Cannot receive MCF signal e Have the other party boost the from the other party properly transmission level so they can due to p
57. for any measure since there was a abnormalities in accordance mechanical abnormality in the with the Service Manual document transport unit 121 RX Ink Sheet and Recording Paper Cling Together Cause Remedy Applied energy to thermal head Lower the resistance rank of is too high the thermal head printing will be lighter e Contact the local Canon office and or Technical Center 2 23 2 Service Error Codes 122 TX Other party does not have ITU T recommended transmission function The other party s DIS bit 33 is Transmit to a fax whose bits 33 ON and there is no and over are not covered by transmission function displayed recommendations in bits 34 37 Transmit to a fax whose bits 33 and over are not defined 200 RX Fail to Detect Picture Reception Carrier for 5 Seconds during Reception Gauss 7 Can not receive picture signals Have the other party boost the properly due to poor line transmission level so picture conditions signals can be received properly e Have the other party lower the transmission start speed to 4800 bps CFR echo inhibits training e Perform echo measures in signal reception resulting in accordance with the Service time over Manual e Lower the transmission level so echo of the transmitted CFR is not received 2 24 2 Service Error Codes 201 TX RX DCN Reception Other than Normal Binary Protocol The other party cannot re
58. fter RR transmission since the other party s page buffer file was full or used Lengthen the T5 timer to prevent error messages Reset the ECM frame size at 256 bytes to 64 Kbytes 764 TX J Exceed Retransmit Protocol after PPS EOM Transmission during ECM Transmission Boost the transmission level so the other party can receive CTC properly CTC was transmitted when PPR was received four times after PPS EOM transmission but the other party failed to receive properly due to poor line conditions e Have the other party boost the transmission level so the other party can receive signals properly CTC was transmitted when PPR was received four times after PPS EOM transmission but significant signals were not received due to poor line conditions 2 110 2 Service Error Codes 765 TX Exceed Protocol Retransmission Limit Due to Failure to Receive Significant Signals after PPS EOP Transmission during ECM Transmission Cannot receive PPS EOP properly due to poor line conditions Have the other party boost the transmission level to receive PPS EOP properly e Adjust the NL equalizer so the other party can receive PPS EOP properly Add EPT to V29 modem signal Cannot receive signals properly e Have the other party boost the due to poor line conditions transmission level to receive signals properly
59. gnals properly Adjust the NL equalizer so proper signal reception is possible Have the other party lower their transmission start speed to 4800 bps Relax the TCF assessment criteria to prevent FTT transmission Adjust the NL equalizer so proper signal reception is possible Relax the RTN transmission conditions to prevent RTN transmission 2 26 2 Service Error Codes 202 TX RX Fail to Detect the Last Binary Signal from the Other Party Line noise e Contact the telephone company and request lines maintenance 203 TX RX Operational Error due to Causes Other than 003 to 008 The machine was switching e Set the document or replenish between transmission and the machine with recording reception or was out of paper recording paper or the document was not set during polling only during communication between FAX 401 H model 2 Service Error Codes 204 TX Receive DTC without Transmission Data In Direct Tx CEP 2 Receive DIS after Image Transmission without Transmission Data DTC received Abnormal protocol e Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information DIS received In CEP 2 transmission the e Resend actual condition of the other e Record the protocol on DAT party is different from that tape and then request the local registered with the sending fax Canon offi
60. he other party can receive conditions CFR2 properly Adjust the NL equalizer so the other party can receive CFR2 properly The other machine is out of Have the other party refill their paper machine with recording paper 008 RX Fail to Receive GC2 PIS and Phase Signals for 35 Seconds and Receive Other Signals during G2 Reception The other party cannot receive Boost the transmission level so the signals immediately before the other party can receive the GC2 PIS or the phase signals au immediately before properly due to poor line 2 PIS or the phase signals conditions properly Adjust the NL equalizer so the other party can receive the uns immediately before GC2 PIS or the phase signals properly Cannot receive GC2 PIS or Have the other party boost the phase signals from the other transmission level so they can party properly due to poor line receive the signals immediately conditions before GC2 PIS or the phase signals properly 2 Service Error Codes 009 TX RX Failed to Detect Last Tonal Signal from the Other Party Line noise e Contact the telephone company and request line maintenance 010 RX Failed Phase Synchronization on First Sheet during Reception in G2 or MF1 E Tr Cannot receive the phase Have the other party boost the signal from the other party transmission level to receive properly due to poor line the phase properly conditions e Adju
61. ho malfunction Boost the transmission level so the other party can receive pelle or Q signals properly Lower the transmission start speed to 4800 bps Adjust the NL equalizer so the other party can receive picture or Q signals properly Add an EPT on the V29 modem signals Adjust the continuous transmission time of 1 before transmitting the picture signal so the other party can receive pee signals properly Lengthen the no sound time after receiving CFR so the other party can receive picture signals properly Boost the transmission level so the other party can properly receive the signals e Take echo measures in accord ance with the Service Manual Press the start button after confirming the first DIS from the other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party 2 10 2 Service Error Codes 101 TX RX Modem Speed Different from Other Party Transmission The modem transmission e There are no measures speed is different from other possible since the modem machine speed is dependent on the specifications of the machine The fall back speed is not the Boost the transmission level so same as in the other machine the other party can receive TCF properly e Adjust the NL equalizer so the other party can recei
62. ier sheet document cover Machine failure Perform procedures indicated in the Trouble Shoofig J section of the Service Manual 002 TX Short Document The document is shorter than Transmit using the carrier the permissible length sheet document cover indicated in the Inserted Make an A4 A5 size copy with Document section of the a copier and transmit the Service Manual document 7 User Error Codes 003 TX RX Copy Page Transmission Time Over The page of the document is Make a copy with a copier and too long requiring longer than divide it up before transmitting the standard time to transmit or it by facsimile copy e Reset the page timer to a greater value It takes longer than the e Ask the transmission side to standard time to receive the divide the documents when document transmitting them Contact the other party to confirm the cause Reset the page timer to a greater value Machine failure Follow the directions indicated in the Service Manual 004 TX Talk Notice Call Failure Gace 7 The other party not have a Contact the other party to Canofax A 30 220 230 320E confirm that the model of their 330 510 520 610 620 710 machine is other than indicated or 730 at the left set Canofax A 30 exclusive eatu res 1 User Error Codes 005 TX RX Initial ID T1 Time Over Remedy Erroneous tone pulse setting Cor
63. ilure as follows 5 1 LBP Status Display Pprocedure To display the status press the FUNCTION button the DATA REGISTRATION button then the button select SERVICE MODE select TEST MODE with the search button and press the SET button to enter the test mode Press the 6 key to select 6 FACILITY TEST and press the 3 key The following message shown in Figure 2 on page A 11 will be displayed 5 2 LBP Status Check See page A 14 because it is the same for LC 5000 5500 LC7000 7500 FAX L500 550 and FAX L600 5 3 LBP Status Explanation See page A 15 because it is the same for LC 5000 5500 LC7000 7500 FAX L500 550 and FAX L600 5 4 Solutions for Printer Unit Errors Ifthe cause of failure is found by checking the LBP status take the following measure Fixing heater temperature abnormality 322 Solution 1 Check the connection between the fixing ass y and SCNT board J507 and between the fixing ass y and powersupply unit J102 2 Check the resistance between connector pins of the fixing ass y J507 1 and J507 2 361 6 to 528 9 kQ at 20 C J102 1 and J102 2 139 5 to 160 5 KQ at 25 5 C If either resistance is incorrect replace the fixing assy 3 Replace the power supply unit 4 Replace the SCNT board ass y A 19 Appendix Laser scanner unit nBD signal output function abnormality 323 Solution 1 Check the connection between the laser scanner section J801 and SCNT board ass y J508
64. ing procedures indicated in the Service Manual 045 TX Incomplete Transmission Warning sause Remedy Mistaken input of number of e Nothing possible since all documents to transmit documents were sent Set a number less than the e Transmit the remaining number of documents to documents transmit Double feed Repeat transmission l 23 1 User Error Codes 046 RX Receiving Restriction Sause The other party s telephone e Set receiving restriction to No number is not registered in the and then have the other party auto dialing directory retransmit the document e Register the other party s telephone number in the auto dialing directory 047 RX Reception Failure Recording paper cover is open Close the recording paper cover Sensor malfunction Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual 1 User Error Codes 048 TX Multi File Transmission Error Multi file transmission error e Transmit to the other party by takes place during batch regular transmission and then transmission look for the cause of failure Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 049 TX Multi File Transmission Error NTT Specifications The cipher key does not match Match the cipher keys of the that of the other fax machine l
65. ing Transmission in F Networks 2 Attempted to send more than e Divide the transmission load so 32 documents at one time that it is under 31 sheets The length of one document is Divide the lergih of the longer that two A4 size sheets document so that it is shorter 594 mm than two A4 size sheets The other party released the e Retransmit line during transmission STOC detected an abnormality Call NTT notifying the trouble Presence of tariff pulse 109 TX Receive Signals Other than DIS DTC FTT CFR or CRP after DCS Transmission and Exceed the Number of Protocol re transmissions during Transmission Abnormal protocol Record the protocol on DAT tape and then request the Technical Center to analyze the information 2 Service Error Codes 110 TX Detect PIS during Picture Transmission Gass o o o O The other party s line was e Retransmit released lll TX RX Memory Error Noise causes data error when Print the entire data clear the printing the data in the image memory and then re register memory the data e Noise cause erroneous dialing e Replace the SCNT board the print display pointer of the telephone number and the pointer of the calling side does not match 2 Service Error Codes 108 TX Detect Polarity Inversion during Transmission in F Networks 2 ause Reedy Attempted to send more than e Divide the transmission load so
66. ion Unplug the cord and plug it in again Replace the board containing a printer control ROM SCNT board malfunction Turn the power OFF ON Unplug the cord and plug it in again Replace the SCNT board 2 67 2 Service Error Codes 334 TX RX Printer Control EEPROM Check Error auss Amy inter control EEPROM is e Turn the power OFF ON damaged Unplug the cord and plug it in again EEPROM data are automatically initialised when this error occurs Check the ink capacity of the ink suction unit waste ink tank and input the waste ink tank capacity value corresponding to the amount of absorbed ink Printer control EEPROM e Turn the power OFF ON malfunction Unplug the cord and plug it in SCNT board malfunction again e Replace the SCNT board 335 TX RX Data Communication Error between System Conirol Section and Printer Control Section Defective internal unit e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual See page A 20 for CFX L4000 and FAX L300 2 68 2 Service Error Codes 336 TX RX BJ Head Temperature Malfunction BJ cartridge BJ head e Turn off the power and pull out malfunction the power cord Let the machine stand for a while so that the BJ head can cool down e Replace the BJ cartridge The BJ controller in the BJ e Replace the board containing printer control unit is defective the BJ contr
67. k Error Cause Remedy BJ printer control ROM error e Turn the power ON OFF npg the cord and plug it in again Replace the BJ printer control ROM BJ printer control DRAM error Turn the power ON OFF Unplug the cord and plug it in again Replace the board containing the BJ printer control DRAM SCNT board malfunction Turn the power ON OFF en the cord and plug it in Plane the SCNT board 2 76 2 Service Error Codes 348 TX RX Ink Detection Sensor Error Ink has abhered to the ink Remove the ink etc from the detection sensor sensor s slit The ink detection sensor is Replace the ink detection faulty sensor Replace the unit containing the ink detection sensor 349 TX Home Position Sensor does not Detect the Home Position as I Tr If the CS does not move from he CS reference position fi The home position sensor e Replace the home position stays ON or OFF sensor The home position sensor is defective The CS motor does not run Replace the CS motor The CS motor malfunctions If the CS does not stop at the CS reference position The home position sensor Replace the home position stays ON or OFF sensor The home position sensor is defective 2 77 2 Service Error Codes 350 TX Lead end sensor does not detect the reading end zause Remedy If the CS does not move from he stop position at
68. o dialing number in the auto dialing relay directory of the relay relay directory of the relay station station User telephone number is e Register the proper user erroneously registered in the telephone number in the auto auto dialing relay directory of dialing relay directory of the the relay station relay station The relay feature of the relay e Turn on the relay switch of the station is turned OFF relay station The relay station s memory is Contact the relay station to full clear any unnecessary image data 037 RX Image Memory Full a ce Excessive data reception Request clearance of any unnecessary image data and then re transmit data I User Error Codes 038 TX RX Hard Disk Error e Hard disk file access e Perform the procedures malfunction indicated in the Service Manual 039 TX Closed Network Transmission Failure The closed network switch is e Turn on the TX closed network turned OFF switch The other party s closed Request the other party to turn network switch is turned OFF on the RX closed network switch e Closed network ID does not Match the closed network ID of match that of the other party your machine with that of the other party e G2 or MF 1 transmission was e Transmit in G3 forced during transmission in a closed network I The other party s machine was Turn OFF the TX closed a G2 or MF1 within a closed network switch network
69. ocal and remote fax machines 1 25 I User Error Codes 050 TX Cipher Transmission Failed NTT Specifications The other fax machine does Pet form normal transmission not have the cipher instead of cipher transmission transmission function e Select the normal fallback function Transmit to the fax machine having the cipher transmission function 051 TX Decode Error during Cipher Reception NTT Specifications The cipher keys do not match Contact the other party and match the cipher keys l 26 1 User Error Codes 052 RX Image Memory Full by No Ink Error Image memory full due to Replace the BJ cartridge and printer error caused by no ink have the other party retransmit in Bu the data if necessary I User Error Codes 054 TX RX Call Failure User ID not registered e Register user ID User telephone number not e Register user telephone registered number 055 TX Other Party does not have MDC TAPAD GP55 Only Cause Remedy When attempting to send Instead of trying to send coded image signals from the image data from the computer computer GP55 does not have output the image on paper and MDC capability then fax it to the other unit e Transmit to a machine with the MDC function e Have the other party set up the MDC function l 28 I User Error Codes 080 TX Other Party does not have ITU T Recommended Sub addr
70. of the UPI to e Replace the READ control unit control READ operations did Video 2 unit etc not finish properly 2 35 2 Service Error Codes 235 TX RX G2 Modem Control Unit Malfunction The operation of the UPI to Replace the G2 modem control control the G2 modem did not unit MOD2 unit etc finish properly 236 TX RX G3 Modem Control Unit Malfunction The operation of the UPI to e Replace the G3 modem control control the G3 modem did not unit MOD2 unit etc finish properly 2 36 2 Service Error Codes 237 RX DECODE Control UPI Malfunction C The operation of the UPI to e Replace the DECODE control control the DECODE unit PRINT etc operations did not finish properly 238 RX PRINT Control Unit Malfunction EFT The operation of the UPI to Replace the PRINT control unit control the PRINT operations SCNT board etc did not finish properly 2 37 2 Service Error Codes 239 TX RX TONAL Control Unit Malfunction The operation of the UPI to e Replace the TONAL control control the TONAL operations unit MOD2 unit etc did not finish properly 244 TX RX OPT2 Control Unit Malfunction The operation of the UPI to e Replace the OPT2 control unit control the OPT2 did not finish OPT2 unit etc properly 2 38 2 Service Error Codes 260 TX RX System Error between Modem and SCNT Defective internal unit
71. oller SCNT board malfunction e Replace the SCNT board 337 RX BJ Head Temperature Sensor Error BJ cartridge BJ head e Replace the BJ cartridge malfunction The BJ controller in the BJ e Unplug the power cord and let printer control unit is defective the head cool e Replace the PC board containing the BJ controller SCNT board malfunction e Unplug the power cord and let the head cool e Replace the SCNT board 2 69 2 Service Error Codes 338 RX Printing Position Correction Failed Gas 7 Carriage movement prevented by one of the following Damaged shaft Replace the shaft Parts deformed Replace the deformed parts Insufficient grease Apply more grease Dirty sliding part of the Clean the sliding part of the pressure plate pressure plate Foreign material in the Remove the foreign material carriage in the carriage Bi directional print Replace the trailer unit and displacement correction failed carriage unit because the carriage motor is out of step or some similar reason 339 RX BJ Head Voltage Malfunction Error BJ cartridge BJ head e Turn the power ON OFF malfunction Unplug the cord and plug it in again e Replace BJ cartridge The BJ controller in the BJ e Turn the power ON OFF printer control unit is faulty Unplug the cord and plug it in again e Replace the board containing the BJ controller e SCNT board malfunction e
72. ompressed mode rao Error correction mode Error limiting mode Reserved for G4 capability on PSTN T 6 coding capability Extend field Recording width width indicated by bits 17 18 ___ a Recording width indicated by this feild bit information 34 Middie 1728 elements of 1216 picture element Middle 1728 elements of 864 picture element Invalid Extend field R8 x 15 4 lines mm See Note Ri6x 15 4 linesimm and or 400 x 400 Resolution type selection 44 0 metric based resolution 1 inch based resolution Don t care pels 25 4mm A 10 Appendix Table 3 DCS FIF Description 3 3 itn Meaning and function Set to 0 Extend field Set to 0 Set to 0 Not used Reserved for facsimile service info FSI Binary file transfer BFT Document transfer mode DTM Edifact transfer EDI Extend feild Basic transfer mode BTM Reserved for future negotiation mechanism for data file transmission Not used Character mode Reserved for control document Mixed mode Annex E T 4 Reserved for future negotiation mechanism for character file transmission Extend field Digital network capability Full and half duplex capabilities Half duplex operation only 1 Full and Half duplex operation 68 69 70 71 Reserved for future use 72 Extend field Bi
73. oor line conditions receive the signal reh e Adjust the NL equalizer to properly receive MCF from the other party properly 604 RX Fail EOM Reception during MF1 Cannot receive the picture e Have the other party boost the signal or EOM from the other transmission level so they can party properly due to poor line receive the picture signal or conditions EOM properly e Adjust the NL equalizer to receive EOM from the other party properly 2 86 2 Service Error Codes 606 RX Fail Phase Synchronization during MF1 Reception Cannot receive phase signal Have the other party boost the properly due to poor line transmission level so they can conditions receive the phase signal properly e Adjust the NL equalizer to receive the phase signal properly 607 TX Fail CFR Reception during MF1 Transmission Cause Remedy The other party cannot receive Boost the transmission level so properly due to poor line the other party can receive conditions properly Other party is out of recording Have the other party refill their paper machine with recording paper 2 87 2 Service Error Codes 609 TX RX Fail to Detect End of Other Party s MF1 Signal Line noise e Contact the telephone company and request line maintenance 610 TX Receive PIS during MF1 Transmission Ee Trm STOC F network side e Check to see if the length of detected abnormality the do
74. ord the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 795 TX RX Trouble in the decording processing during communication The communications coding e Turn the power OFF and then was busy back ON e Replace the SCNT board 2 128 2 Service Error Codes 799 TX lt a Error Cause Turn the power OFF and then back ON e Replace the SCNT board An attempt was made to transmit EOR during the Canon express protocol 800 TX J Multi File Transmission Error Multi file transmission error Perform normal transmission to took place when the relay the other party and confirm the command was being relayed cause e Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 2 129 2 Service Error Codes 801 TX RX Exceed Signal Repeat Limit to Hard Disk e No response to signals to hard Check the connections around disk the hard disk Replace the hard disk 802 TX RX Hard Disk Message Reception Error The message from the hard Replace the hard disk disk cannot be received properly 2 130 2 Service Error Codes 803 TX RX Phase Error when Receiving Status from Disk coe signals other than e Replace the hard disk expected when receiving status signals from the hard disk 804 TX
75. peed modem will not go to the Trouble Shooting ON procedures indicated in the Service Manual 306 TX System Error between Modem and MCPU Defective internal unit CS of e Correct the problem according nign speed modem will not turn to the Trouble Shooting OFF procedures indicated in the Service Manual 2 57 2 Service Error Codes 307 TX RX Bad Communication Mode Er CPU malfunction due to noise Turn the power OFF and then back ON 308 TX RX 1 Frame Time Over during HDLC Transmission sause Remedy CPU malfunction due to noise Turn the power OFF and then back ON 2 58 2 Service Error Codes 309 TX RX Command Error between SCPU and MCPU Defective internal unit e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual 310 RX CD Carrier Detect Fails to Go On during Training Check zause Remedy Defective internal unit e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual 2 59 2 Service Error Codes 311 RX Control Error ET El Defective internal unit RTC e Correct the problem according does not go on after RCVEND to the Trouble Shooting reception during T4 decoder procedures indicated in the Service Manual 312 RX Control Error gt ause Defective internal unit e Correct the problem according to
76. ps ower the transmission start speed to 4800 bps Adjust the NL equalizer so the other party can N picture or EOM signals properly Add an EPT to the 29 modem signals Adjust the continuous transmission time of 1 before transmitting the picture signal so the other party can receive Prue signals properly engthen the no sound time after receiving CFR so the other party can receive picture signals properly 2 46 2 Service Error Codes t 283 TX Excessive Repeat Protocol during Transmission Gass o i e Proper signal was not received Boost the transmission level so after MFStransmission since the other party can receive the picture signal or MPS was picture or MPS signals not transmitted properly due to properly poor line conditions Lower the transmission start speed to 4800 bps e Adjust the NL equalizer so the other party can receive picture or MPS signals properly Add an EPT to the V29 modem signals e Adjust the continuous transmission time of 1 before transmitting the picture signal so the other party can receive picture signals properly Lengthen the no sound time after receiving CFR so the other party can receive picture signals properly 2 47 2 Service Error Codes 284 TX DCN Reception after TCF Transmission Cause The other party cannot receive out of paper or the document is not set The user telephone number is not registered if the re
77. ral name for tonal and binary signals Image signal Procedure signal to transmit picture information Significant signal Full and correct protocol signal with good line conditions 6 Reception Possible Where there are several ways receiving is possible indicate the examples in the brackets 7 Relating the RTN Transmission Conditions Error rate within Increase gradually towards 99 all line x indicated as 99 on LCD Number of burst Increase gradually towards 99 lines lines m indicated as 99 on LCD Occurrence of lines Increase gradually towards 99 times less than under indicated as 99 on LCD burst value n Vil How to Use This Manual 8 Echo Measures User level Add or change long distance in sequence under Auto dialing Service level Set the SSSW bit to 1 for the crush first DIS Ignore first DIS and 1080 Hz output before CED 9 Retransmission Signal Signal retransmission is set at three times 10 Factory Set Timer Settings T1 timer 35 seconds T5 timer 60 seconds 11 MCPU and SCPU MCPU Main CPU SCPU Sub CPU 12 F network This line is for Japan only Vill I User Error Codes 001 TX Paper Jam Document is caught in feeder Remove the document and insert once again The document is not of Make an A4 copy with a copier standard size and thickness and transmit the document e Transmit using a carr
78. rding Paper Jam or Out of Paper rm Facsimile paper jam e Fix the paper jam Out of facsimile paper e Refill the machine with paper Machine failure e Perform procedures according to the Trouble Shooting section in the Service Manual I User Error Codes 010 TX RX Communication Control Memory Full Communication control Set paper in the machine memory can not be output since the machine is out of paper As a result there is not enough memory 011 RX Polling Error The document is not setinthe Have the other party set the other party s machine document in the machine Polling reception was not Properly set the document and activated since the document transmit was not properly set for transmission 1 User Error Codes 012 TX Other party Out of Paper There is no recording paper in Have the other party replenish the other party s machine their machine s recording paper 013 TX Document Size Error in MF1 Mode Cause B4 width document was sent in Make an A4 or smaller size MF1 mode copy of the document with a copier and then transmit I User Error Codes 014 TX Paper Size Error German Specifications A non A4 size document was Set the document size and sent without making proper then transmit settings 015 TX Fine Mode Error during G2 Transmission German Specifications G2 transmission was e Transmit documen
79. re factory set not to appear on the 48 LCD or communication report They can be displayed by NOTE switching SSSW 1 bit 0 to 1 Con tents CONTENTS Page Item How to Use This Manual VII Using the Error Code Table u Definition ofTerminology Chapter 1 User Error Codes 001 002 l 6 010 011 l 11 021 022 1 15 030 031 1 20 040 041 1 25 050 051 1 28 080 081 1 30 102 103 1 33 995 996 Chapter 2 Service Error Codes 2 1 001 002 26 011 012 2 8 051 052 2 10 1 00 2 18 110 4111 2 23 120 121 2 25 201 2 29 220 221 2 34 231 232 2 39 260 261 2 44 280 2 52 291 292 2 55 301 302 2 60 311 312 2 61 320 321 2 66 330 331 2 71 340 2 79 503 504 2 83 526 551 2 86 603 604 Contents 2 89 611 612 2 90 701 702 2 94 711 712 2 99 731 1441732 2 103 740 750 2 1 09 761 1 762 2 1 14 771 H 772 2 1 20 780 781 2 1 26 790 791 2 130 801 802 2 133 806 8 19 Appendix A I 1 General Control Procedures and Typical Error Codes G3 A 3 2 Expected Signals A 5 3 FIF Description A 5 3 1 DIS DTC A 9 3 2 DCS A I 3 4 LBP Status LC 5000 5500 LC 7000 7500 FAX L500 550 FAX L600 A 13 4 1 LBP Status Display Procedure A 14 4 2 LBP Status Check A 15 4 3 LBP Status Explanation A 17 4 4 Solution for Printer Unit Error A I 9 5 LBP Status CFX L4000 FAX L300 A 19
80. rect the tone pulse setting Takes too long to connect with Add a long pause to delay the the other party timer start time when making an auto dialing registration Set a longer value for the T1 timer setting so that the operations will not exceed the time limit Other party does not respond Contact the other party and have them check the cause The other party s There is no remedy for the communication mode is not communication mode since it is compatible G2 G3 etc dependent on the specifications of the machine Transmission made to MF1 Switch to MF1 mode and without MF1 mode set repeat the transmission Second dial tone is not received in transmission to F in the F network then call the network telephone company to report troubled connection Check to confirm membership 1 User Error Codes In TX echo causes other machine to malfunction In RX echo causes this machine to malfunction e Take echo measures in accord ance with the Service Manual e Press the start button after confirming the first DIS from the other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party Have the other part lower the reception level to prevent the other party from receiving echo signals Perform echo measures as indicat
81. ss y J202 connector connections 2 Check the amount of laser light as explained in Chapter 5 3 SERVICE TOOLS 3 Replace the laser scanner unit 4 Replace the PCNT board ass y Printer section scanner motor rotation rate abnormality 324 Solution 1 Check the laser scanner unit and PCNT board ass y J202 connector connections 2 Replace the laser scanner unit 3 Replace the PCNT board ass y Appendix Fan motor rotation rate abnormality 325 Solution 1 Check the fan motor and power supply unit CN5 connector connections 2 Check if the voltage between power supply unit CN5 1 and CN5 3 goes from 0 to 12 VDC immediately after the power is switched on If not so replace the fan motor 3 Replace the power supply unit Power supply unit ACVIN signal abnormality 330 Solution 1 Check the PCNT board ass y and the power supply unit CN3 connector connections 2 Check if the voltage between the power supply unit CN3 6 and CN3 3 which should be 1 VDC or more If not so replace the power supply unit 3 Replace the PCNT board ass y A 18 Appendix 5 LBP Status CFX L4000 FAX L300 This fax machine can display the LBP status in the test mode The LBP status is an eight bit signal which is output by the CPU on the PCNT board to indicate the internal status of the printer If CHECK PRINTER appears on the display check the LBP status and investigate the cause of the fa
82. ssion and failed to prevent error messages receive significant signals after Reset the ECM frame size at RR transmission since the 256 bytes to 64 Kbytes other party s page buffer file was full or used 2 124 2 Service Error Codes 789 TX Receive ERR after EOR EOP Transmission during ECM Transmission eae fom Most of the time the other party Boost the transmission level so cannot receive picture signals the other party can receive properly due to poor line picture signals properly conditions Adjust the NL equalizer so the other party can receive picture signals properly The other party experienced an Perform echo measures in echo malfunction accordance with the Service Manual Press the start button after confirming the first DIS from a other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party Have the other part lower the reception level to prevent the other party from receiving echo signals 2 125 2 Service Error Codes 790 RX Transmit ERR after EOR Q Reception during ECM Reception e Most of the time the other party Have the other party boost the cannot receive picture signals transmission level so they can properly due to poor line receive picture signals properly conditions e Adjust the NL equaliz
83. st the NL equalizer so the other party can receive the phase signals properly 2 Service Error Codes 011 RX Fail to Receive Picture Signals for 5 Seconds after CFR2 Transmission upon G2 Reception o 7 Cannot receive the picture Have the opponent boost the signals from the other party transmission level for proper properly due to poor reception of the picture signals line conditions e Adjust the NL equalizer to receive the picture signals properly 012 RX Receive Signals Other than PIS and GC2 after Detecting MCF2 or Gi2 when EOM is Received during G2 Reception Abnormal protocol e Record the protocol on DAT tapes and then request the local Canon office and or Technical Center to analyze the information 2 Service Error Codes 013 TX Receive PIS during Picture Signal Transmission in G2 Mode The other machine is out of e Request the other party to paper supply their machine with recording paper 050 RX Thermal Head Thermistor Detects Abnormality e Thermal head trouble Replace the thermal head e SCNT board trouble Correct the PN according to the Trouble Shooting procedures indicated in the service Manual e Power unit trouble Replace the power unit 2 Service Error Codes 051 TX RX Stepping Motor Trouble pause Rerely Gear unit trouble e Replace gear unit Cutter trouble e Replace cutter SCNT board trouble e Correct the problem
84. st the NL equalizer so the other party can receive picture or EOL signals properly CFR echo malfunction e Perform Echo procedures in accordance with the Service Manual e Lower the transmission level to prevent echo reception of the transmitted CRF 2 52 2 Service Error Codes 293 RX Fail to Detect Carrier at the start of the Picture Signal for 6 Seconds after CFR Transmission during Reception Proper carrier signal at the start Have the other party lower the of the picture signal was not transmission start speed to received due to poor line 4800 bps conditions e Adjust the NL equalizer so the other party can receive carrier signals properly Boost the transmission level so the other party can receive carrier signals properly CFR echo malfunction e Perform Echo procedures in accordance with the Service Manual e Lower the transmission level to prevent echo reception of the transmitted CFR 2 Service Error Codes 294 RX Fail to Receive Protocol for 6 Seconds after RTN or PIN Transmission during Reception EP En The other party cannot receive Boost transmission level so RTN or PIN due to poor line other party can receive RTN or conditions PIN properly cannot receive Protocols from Have the other party boost the the other party due to poor transmission level to receive line conditions protocol properly 300 TX Interface Error between Reader and Controller
85. status is displayed Status number Status data Four high order bits Status data Four low order bits 0 02 1 10 2 40 5 01 6 01 9 01 Figure 2 LBP Status Display A 13 Appendix 4 2 LBP Status Check The LBP status is represented by a two digit hexadecimal number corresponding to an eight digit binary number of four high order and four low order bits Bit 0 is a parity bit odd BE NOTE If the Parity bit odd The parity bit is one of the eight bits transmitted from the PCNT board to the SCNT board and added by the transmitter so that the total number of bits of 1 becomes an odd number The receiver checks the number of bits of 1 is an odd number to detect a transmission error Status number In this case status 2 Status data Four high order bits In this case the four high order bits are 0100 Status data Four low order bits In this case the four low order bits are 0000 0 02 1 10 2 40 3 80 4 80 5 08 6 01 9 02 four high order bits of status 2 data are 4 and the four low order bits are 0 itis converted to a bit pattern of 0100 0000 according to the conversion table Bit 6 below Only bit 6 is 1 of status 2 indicates a fixing unit error so the cause of the printer unit failure is the fixing unit Four high order bits Four low order bits Display Bit7 Bit Bits Bta Bits Bi2 Bit1 Bito Display l tee eed dd o 0 0 0 olo 0 0 0 0 1 0 0 0 t 10 0 0
86. t 17 18 Existing equipment may sensd the invalid 1 1 condition for bits 17 and 18 of their DIS signals If such signal is received itsholuld be interpreted as 0 1 Bit 15 41 Resolution of R8 are defined as follows 1728 pels 215mm 1 for ISO A4 2048 pels 255mm 1 for ISO B4 2432 pels 303mm 1 for ISO A3 A 11 Appendix This page intentionally left blank A 12 Appendix 4 LBP Status LC 5000 5500 LC 7000 7500 FAX L500 550 FAX L600 This fax machine can display the LBP status in the test mode The LBP status is an eight bit signal which is output by the CPU on the PCNT board to indicate the internal status of the printer If CHECK PRINTER appears on the display check the LBP status and investigate the cause of the failure as follows 4 1 LBP Status Display Procedure To display the status press the DATA REGISTRATION button then the button select SERVICE MODE select TEST MODE with the search button and press the SET button to enter the test mode Press the 6 key to select 6 FACILITY TEST and press the 3 key The following message will be displayed 6 3 SENSOR 1 6 When the 4 5 or 6 key is pressed the status is displayed If the printer unit fails LBP status number 2 is used Pressing the 4 key A 0 01 1 01 2 01 3 890 4 80 5 08 6 01 8 92 Pressing the 5 key 10 20 15 61 61 21 61 31 80 Pressing the 6 111 07f 113 01 114 31 999 80 LBP
87. t DIS from un other party during a manual call Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party Have the other party lower their transmission level to prevent echo reception 2 44 2 Service Error Codes 281 TX Excessive Repeat Protocol Command during Transmission Proper signal was not received after EOP transmission since the picture signal or EOP was not transmitted properly due to poor line conditions Boost the transmission level so the other party can receive picture or EOP signals properly Lower the transmission start speed to 4800 bps Adjust the NL equalizer so the other party can receive picture or EOP signals properly Add an EPT to the V29 modem signals Adjust the continuous transmission time of 1 before transmitting the picture signal so the other party canreceive picture signals properly Lengthen the no sound time after receiving CFR so the other party can receive picture signals properly 2 45 2 Service Error Codes 282 TX Excessive Repeat Protocol during Transmission Proper signal was not received after EOM transmission since the picture signal or EOM was not transmitted properly due to poor line conditions Boost the transmission level so the other party can receive picture or EOM signals epro
88. t the system will not respond to the first DIS from the other party e Have the other part lower the reception level to prevent the other party from receiving echo signals 2 122 2 Service Error Codes 785 TX Exceed Protocol Retransmission Limit Due to Failure to Receive Significant Signals after EOR EOP Transmission during ECM Transmission Cannot receive EOR EOP Boost the transmission level so properly due to poor line the other party can receive conditions EOR EOP properly e Cannot receive signals properly Have the other party boost the due to poor line conditions transmission level to receive EOR EOP properly 786 TX Receive Signals Other than ERR after EOR EOP Transmission during ECM Transmission Abnormal Protocol e Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 2 123 2 Service Error Codes 787 TX Receive DCN after EOR EOP Transmission during ECM Transmission The other party cannot receive Have the other party boost the EOR EOP properly due to poor transmission level to receive line conditions EOR EOP properly e The stop button was pressed e Retransmit during communication 788 TX Exceed Protocol Retransmission Limit or T5 Time 60 seconds after EOR EOP Transmission during ECM Transmission e Received RNR after EOR EOP e Lengthen the T5 timer to transmi
89. ta properly due to poor line transmission start speed to conditions 4800 bps e Adjust the NL equalizer to receive the data properly e Have the other party boost the transmission level to receive data properly Have the other party add an EPT to the V29 modem signal 737 RX Picture Decode Error during ARQ Reception e Abnormal Protocol Fill or EOL Record the protocol on DAT present in picture data tape and then request the local Canon office and or Technical Center to analyze the information 2 101 2 Service Error Codes 738 RX Wrong Block Number during ARQ Reception Abnormal Protocol Record the protocol on DAT tape and then request the local Canon office and or Technical Center to analyze the information 739 RX Exceed Buffer Memory during ARQ Reception Abnormal Protocol your busy Record the protocol on DAT signal is not cancelled within 30 tape and then request the local seconds after receiving RNR Canon office and or Technical Center to analyze the information 2 102 2 Service Error Codes 740 RX Other Party Fails to Fall Back during ARQ Reception Cannot receive signals properly Adjust the NL equalizer to due to poor line conditions receive signals properly Have the other party boost the transmission level to receive signals properly 750 TX Exceed Repeat Protocol Due to Failure to Receive Significant Signals
90. ted Signals 2 2 MPS EOP EOM PRI MPS PRI EOP PRI EOM PPS NULL PPS EOP PPS EOM PPS PRI MPS PPS PRI EOP Appendix 3 FIF Description 3 1 DIS DTC The DIS DTC FIF has the following format A bit of 1 indicates the effective state Table 2 DIS DTC FIF Description 1 3 Meaning and function Transmitter T 2 operation Receiver T 2 operation T 2 lOC 176 Transmitter T 3 operation Receiver T 3 operation Reserved for future T 3 operation features Facsimile document transmission preparation completed Polling Receiver facsimile operation Not_used Not used V 27 ter Reserved Reserved Reserved V 29 Not used 11 12 13 14 0 0 0 0 0 0 Oj oo 0 9 o T V 27 ter V 29 V 33 V 17 V 27 ter V 29 V 33 Reserved R8 x 7 7 lines mm and or 200 x 200 pels 25 4mm See Note Two dimensional coding capabili Reording width capabili 1728 picture elements along scan line length of 215mm 1 1728 picture elements along scan line length of 215mm 1 2048 picture elements along scan line length of 255mm 1 1 1 19 20 a fos fo al 01 10 11 0 0 01 10 1 00 o 1 10 1 1 00 O1 10 171 ba 2432 picture elements along scan line length of 303mm 1 1728 picture elements along scan line length of 215mm 1 2048 picture elements along scan line length of 255mm
91. the Trouble Shooting procedures indicated in the Service Manual 2 60 2 Service Error Codes 320 RX Printer LBP Ready Error Cause Defective internal unit e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual See pa e A 17 for LC50008500 LC7000 7500 FAX L500 550 and FAX L600 321 RX Printer LBP Status Error Defective internal unit Returning status signal is abnormal e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual See page A 17 for LC5000 5500 LC7000 7500 FAX L500 550 and FAX L600 2 Service Error Codes 322 RX Printer LBP Fixing Unit Trouble Ee EEE Defective internal unit e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual See page A I 7 for LC5000 5500 LC7000 7500 FAX L500 550 FAX L600 and see page A I 9 for CFX L4000 and FAX L300 323 RX Printer LBP BD Beam Detect Trouble Defective internal unit e Correct the problem according to the Trouble Shooting procedures indicated in the Service Manual See page A I 7 for LC5000 5500 LC7000 7500 FAX L500 550 FAX L600 and see page A 20 for CFX L4000 and FAX L300 2 62 2 Service Error Codes 324 RX Printer LBP Scanner Trouble ase rm SC Defective internal unit Correct the ee according
92. ts in attempted in fine mode standard mode during G2 transmissions I User Error Codes 018 TX Automatic Dialing Error sause Erroneous tone pulse setting Connection time is too long Time over due to busy signal Time over because of a busy line or because the other party s machine was not on Time over since the other party s machine was out of recording paper Second dial tone did not arrive from the F network transmission Remedy e Properly set the tone pulse mode Add a longer pause to delay the timer start time when registering the automatic dialing feature Reset the T1timer with a longer value to prevent time over Redial Contact the operator of the other party s machine to check the cause of the trouble Have the other party refill their machine with recording paper Check whether they are a member of the F network and then contact the telephone company indicating connection trouble 1 User Error Codes 019 TX Memory Transmission Failure Image data are not stored in Perform memory transmission memory during memory operations after storing the transmission delayed redial data in the memory or transmit transmission the data direct 020 TX Different Recording Paper Size The image size is B4 when the Set B4 size recording paper recording paper is A4 during memory transmit or memory copy operations 1 11
93. ture Data Unknown e This is an error code to test for memory trouble for the L770 series There are no measures possible since there are no results concerning this trouble 228 RX Abnormal Picture Control Information couse i Remedy Unknown This is an error code to test for memory trouble for the L770 series There are no measures possible since there are no results concerning this trouble 2 32 2 Service Error Codes 229 RX Recording Unit Locked for 1 Minute Jause Remedy Unknown e Cancel the lock press the start button and print the picture data e Replace the ROM U K only 230 TX RX Display Control Unit Malfunction ET SC The UPI to control the display Replace the display control unit did not function properly display unit etc 2 33 2 Service Error Codes 231 TX RX Button Control Unit Malfunction The UPI to control the button Replace the button control unit did not function properly operation unit etc 232 TX ENCODE Control Unit Malfunction The UPI to control the Replace the ENCODE control ne did not function unit SCNT board etc properly 2 34 2 Service Error Codes 233 TX CCD Control Unit Malfunction The operation of the UPI to e Replace the CCD control unit control CCD did not finish Video 2 unit etc properly 234 TX READ Control Unit Malfunction The operation
94. ture signal can properly be received 106 RX Fail to Receive Protocol for 6 Seconds when Waiting for Protocol during Reception Remedy Cannot receive protocol e Have the other party boost the properly from the other party transmission level for proper due to poor line conditions reception of the procedure signal The other party cannot receive Boost the transmission level so the signals properly due to the other party can receive the poor line conditions signal properly Malfunction due to echo e Perform echo measures in accordance with the Service Manual e Lower the transmission level to prevent the transmitted signal from echoing 2 Service Error Codes 107 RX Fall Back Failure on Transmission Side during Reception Cause e Cannot receive the other Have the other party boost the party s signal properly after transmission level so they can receiving at 2400 bps due to receive the signals properly poor line conditions e Adjust the NL equalizer so signals from the other party can be received properly e Relax the TCF Assessment standard to prevent FTT transmission Relax the RTN transmission conditions to prevent RTN transmission e Malfunction in echo e Perform echo measures in accordance with the Service Manual e Lower the transmission level to prevent the transmitted signal from echoing 2 Service Error Codes 108 TX Detect Polarity Inversion dur
95. ve TCF properly e Take echo measures in accord ance with the Service Manual e Press the start button after confirming the first DIS from 2 other party during a manual ca Add a long pause after the telephone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party e Have the other part lower the reception level to prevent the other party from receiving echo signals Reception The modem transmission There are no measures speed is different from the possible since the modem other machine speed is dependent on the specifications of the machine 2 Service Error Codes 102 TX Fall Back Failure during Transmission Remedy TCF is not transmitted properly Boost the transmission level so due to poor line conditions the other party can properly receive TCF e Adjust the NL equalizer so the other party can properly receive TCF Other party experienced echo Perform echo measures in malfunction accordance with the Service Manual e Press the start button after confirming the first DIS from N other party during a manual ca Add a long pause after the tele phone number when registering the user in the auto dialing directory so that the system will not respond to the first DIS from the other party e Have the other part lower the reception level to prevent the other party from receiving echo signals
96. vice Error Codes 703 RX Exceed Total Repeat Number 20 times of NACK Signals during ARQ Reception In most cases cannot receive e Have the other party boost the picture signals properly due to transmission level to receive poor line conditions picture signals properly e Adjust the NL equalizer to receive picture signals properly 704 RX Exceed NSC Repeat Number 3 times during ARQ Reception fase 7 The other party cannot receive Boost the transmission level so NSC signals properly due to the other party can receive poor line conditions NSC properly cannot receive signals properly Have the other party boost the due to poor line conditions transmission level to receive signals properly 2 Service Error Codes 705 TX Receive DCN after NACK Signal Detection during ARQ Reception as 7 The other party cannot receive Contact the other party to set out of recording paper or not their system for reception refill set machine with recording paper or set paper 706 TX Exceed Memory during ARQ Transmission a rm The retransmitted data dis e Replace the memory attached appeared from the transmitter unit buffer memory error 2 92 2 Service Error Codes 711 TX REJ Reception after Picture Transmission during ARQ Transmission Abnormal Protocol Record the protocol on DAT tape and then request the local Canon off ice and or Technical Center to an

Download Pdf Manuals

Related Search

Related Contents

Le programme en PDF  CDA Publication  MMMS QuickPay user Documentation  Acer 4050 User's Manual  ワープロ版相続税申告書  algerie: remplacer le foin de vesce  【民 法】  Tripp Lite BC Personal UPS  C6820 Enhanced JPEG Module User Manual  M6526cdn  

Copyright © All rights reserved. Failed to retrieve file