System Error Codes
Contents
1. Corrective Action System Error Problem Description Corrective Action 85 10 Paper Axis Encoder error The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk Try the following m Replace the Drive Roller Encoder Sensor Page 8 38 m If the Error Code continues replace the Drive Roller Page 8 86 86 01 Carriage Axis shutdown If this error code appeared but was NOT caused by a paper jam then try the following m Too much friction in the Slider Rod Enter the Printer Information utility Page 4 27 and check the Scan Axis usage If the percentage is close to 100 then lubricate the Slider Rod m The Carriage is bumping into the Service Station If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads In this case replace the Service Station Aerosol Fan Assembly gt Page 8 52 mE Perform the Carriage Movement test gt Page 4 8 86 11 Carriage Axis shutdown during the Carriage Movement test Refer to Error Code 86 01 2 18 HP DesignJets 500 and 800 Series Printers Service Manual System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Codes 86 13 Carriage Axis shutdown Fi2. System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Codes 79 04 Firmware Error Try the following m Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If the Error Code reappears check for a new Firmware release m If the new Firmware release does not solve the problem or if new Firmware release was not available then contact the HP Response Center or directly to the Division supplying the following information Model and Serial Number of the Printer Firmware release of the Printer use the Printer Information utility gt Page 4 27 The complete Error Code information including the linefeed where the error occurred use the Error Log utility to obtain this information Page 2 5 81 01 Paper Axis shutdown If this error code appeared but was NOT caused by a paper jam then try the following m Perform the Paper Advance Test Page 4 11 m If the problem persists replace the Encoder Disk Assembly 81 11 Paper Axis shutdown during the Paper Advance test Refer to Error Code 81 01 HP DesignJets 500 and 800 Series Printers Service Manual 2 17 System Error Codes System Error Problem Description Corrective Action System Error Problem Description
3. System Error Problem Description Corrective Action 41 13 Error in the Paper Axis Motor Encoder quadrature Try the following E Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If the Error Code continues replace the Paper Axis Motor gt Page 8 84 42 10 Scan Axis Motor failure Replace the Scan Axis Motor gt Page 8 29 43 10 Vacuum Fan failure Replace the Vacuum Fan gt Page 8 64 43 11 Vacuum Fan not detected Reconnect the Vacuum Fan 56 10 Drive Roller Encoder Sensor error Try the following E Replace the Drive Roller Encoder Sensor gt Page 8 38 m If the problem persists replace the Encoder Disk Assembly 2 12 HP DesignJets 500 and 800 Series Printers Service Manual System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Codes 56 13 Error in the Drive Roller Encoder Sensor quadrature Try the following m Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If the Error Code continues replace the Drive Roller Encoder Sensor gt Page 8 38 61 04 Firmware Error Try the following E Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If
4. 8 HP DesignJets 500 and 800 Series Printers Service Manual System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Codes 03 10 Power Supply failure Replace the Power Supply Unit Page 8 27 04 11 LAN Card not detected Power OFF the Printer and reconnect the LAN Card 05 09 Error Only applicable to HP DesignJet 500 Series Formatter installed instead of HP GL 2 Accessory Card Power OFF the Printer and remove the Formatter and install the HP GL 2 Accessory Card gt Page 8 20 NOTE If this Error Code appears on a DesignJet 800 Series Printer then the model number configured in the Printer is incorrect the Printer thinks it s a DesignJet 500 Series Printer In this case reconfigure the model number gt Page 4 17 05 10 Warning Only applicable to HP DesignJet 800 Series Formatter not detected Power OFF the Printer and reseat the Formatter 05 10 Error Only applicable to HP DesignJet 800 Series Formatter failure Power OFF the Printer and replace the Formatter gt Page 8 20 05 10 Error Only applicable to HP DesignJet 500 Series HP GL 2 Accessory Car
5. code is m The reported System error code m The code line in the Firmware where the error was triggered m The date when the error code was triggered Accessing the Error Log Utility 1 Press the T or J key until the front panel displays the Setup Menu and then press Enter Q A Menu N kal Back Press ENTER for Set up menu Enter 2 Press the T or J key until the front panel highlights Log Press the Enter key Set up menu Menu Expansion cards T O set up Back front panel Altitude 0 1000 m Log p Enter HP DesignJets 500 and 800 Series Printers Service Manual 2 5 System Error Codes 3 Press the T or J key until the front panel highlights Errors Press the Enter key Log Menu Back Printheads Errors amp Enter 4 Press the T or J key until the front panel highlights the error code that you want to see information on Press the Enter key Error log Menu Select for more info 1 Error 21 10 2 Error 01 11 ate 3 Error 21 11 4 Error 43 10 p Te Enter 5 The front panel displays information on the selected item Error log NOTE To view information on another Error Code press BACK and the front panel will return to the previous screen 2 6 HP DesignJets 500 and 800 Series Printers Service Manual System Error Problem Description Corrective Action System Error Problem Description Correctiv
6. explain which component system is failing and what action should be taken to resolve the problem The following table explains the first 2 digits of the System Error Code Code Component System 0l Main PCA Electronics Module 02 Carriage Carriage PCA 03 Power Supply Unit 04 Network Card 05 Formatter 06 Hard Disk Drive 07 Interconnect PCA 08 Front Panel l1 Trailing Cable 12 Carriage Flex Circuit 2 2 HP DesignJets 500 and 800 Series Printers Service Manual System Error Codes Code Component System 17 Interconnect Cable 21 Service Station 22 Ink Supply Station 29 Pressure System APS 24 Ink Delivery System 25 Spittoon Al Cutter 32 Take up Reel 3A Sheet Feeder 34 Dryer Blower 41 Paper Axis Motor 42 Scan Axis Motor 43 Vacuum Fan 44 Aerosol fan 51 Window Sensor 32 Drop Detector 53 Media Sensor 54 Pinch Arm Sensor 55 Line Sensor 56 Drive Roller Encoder Sensor 57 Ink Leak Detector 58 Color Sensor 59 Media Type Sensor 6l Language Interpreting 62 Input Output through Parallel Port 63 Input Output through Network Card 64 Input Output through USB Port 65 Input Output 71 Memory Management Ta Generic Firmware 73 Servo 79 Assertion 81 Media Advance 82 Media Cut 83 Single Sheet Feeding HP DesignJets 500 and 800 Series Printers Service Manual 2 3 System Error Codes Code Compo
7. Description Corrective Action System Error Problem Description Corrective Action System Error Codes 21 10 Service Station failure The possible cause could be 1 The steps counted by the Service Station motor are not consistent with the expected length of the current movement 2 The Aerosol Fan has reached its maximum current limit 3 The Service Station motor has shutdown because of blockage Replace the Service Station Aerosol Fan Assembly gt Page 8 52 21 11 Service Station Aerosol Fan cannot be detected or the Service Station is badly adjusted Try the following m Reconnect the Service Station Aerosol Fan Assembly m Reposition the Service Station trip lever 22 10 Ink Supply Station failure The possible cause could be 1 Reading writing or initializing the backup EEROM failed 2 One of the out of ink sensors located in the Ink Supply Station is not reporting what it should during the initializing process while depressurizing Replace the Ink Supply Station Page 8 48 41 10 Paper Axis Motor failure Replace the Paper Axis Motor Page 8 84 HP DesignJets 500 and 800 Series Printers Service Manual System Error Codes System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action
8. System Error Codes Introduction 2 2 Continuable and Non Continuable Error Codes 2 2 System Error Codes Explanation 2 2 Accessing the Error Log Utility 2 5 01 10 2 7 01 11 2 7 01 12 2 7 01 13 2 8 02 10 2 8 02 13 2 8 03 10 2 9 04 11 2 9 05 10 Warning Only applicable to HP DesignJet 800 Series 2 9 HP DesignJets 500 and 800 Series Printers Service Manual 2 1 System Error Codes Introduction System error codes are hexa decimal based numbers generally caused by internal system errors The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions Only try one recommended action at a time and check if the error code has disappeared Continuable and Non Continuable Error Codes Some of the Error Codes are continuable which means you can press Enter on the front panel and continue working with the Printer Non Continuable Error Codes do not allow you to continue working with the Printer in this case power the Printer OFF and ON again and see if the System Error disappears If the Error Code reappears then the Printer requires an on site visit in order to resolve the problem NOTE Even though the customer can continue working with a Continuable Error Code an on site visit should still be planned to troubleshoot the problem System Error Codes Explanation System Error Codes consist of 4 digits which
9. d failure Power OFF the Printer and replace the HP GL 2 Accessory Card gt Page 8 20 HP DesignJets 500 and 800 Series Printers Service Manual 2 9 System Error Codes System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 05 11 Formatter not detected Power OFF the Printer and reconnect the Formatter 08 11 Front Panel cannot be detected Reconnect the Front Panel 11 11 Trailing Cable badly connected Reconnect the Trailing Cable correctly 11 13 Problem with setting the voltage of the Printheads Try the following m Check that the Trailing Cable is connected correctly at both ends m Replace the Trailing Cable Page 8 40 E Replace the Carriage Assembly Page 8 78 12 11 A short detected in the Carriage Assembly Try the following E Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly E Replace ALL the Printheads E Replace the Carriage Assembly Page 8 78 2 10 HP DesignJets 500 and 800 Series Printers Service Manual System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem
10. e Action System Error Problem Description Corrective Action System Error Codes 01 10 Electronics Module failure The possible cause could be 1 The Electronics Module is of the wrong type a 16 MB Electronics Module will not work in a 24 Model 2 Reading writing or initializing the EEROM failed 3 One of the ASIC s was not found within the Serial Bus that connects the Electronics Module to the Carriage Assembly 4 One of the ASIC s did not respond to the Serial Bus that connects the Electronics Module to the Carriage Assembly 5 The Electronics Module is requesting a move to the Service Station while the previous move is still being completed 6 The Electronics Module Cooling Fan has reached its current limit Replace the Electronics Module gt Page 8 24 01 11 The Electronics Module Cooling Fan badly connected Reconnect the Cooling Fan located on top of the Electronics Module If the Cooling Fan continues to fail check that the connector pins in the Electronics Module are NOT bent 01 12 The EEROM is not configured correctly the product number may be missing Configure the EEROM correctly using the EEROM setup utility gt Page 4 17 HP DesignJets 500 and 800 Series Printers Service Manual 2 7 System Error Codes System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Descr
11. en change the PostScript settings to Binary through the Front Panel Set up menu PS settings Encoding Binary m If the Error Code continues to reappear check for a new release of the Driver 64 04 Firmware Error USB Port Try the following m Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If the Error Code reappears check for a new Firmware release m If the new Firmware release does not solve the problem or if new Firmware release was not available then contact the HP Response Center or directly to the Division supplying the following information Model and Serial Number of the Printer Firmware release of the Printer use the Printer Information utility gt Page 4 27 The complete Error Code information including the linefeed where the error occurred use the Error Log utility to obtain this information gt Page 2 5 2 14 HP DesignJets 500 and 800 Series Printers Service Manual System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Codes 71 04 Problem allocating Memory This Error Code only appears in HP DesignJets 800 Series or in the HP DesignJet 500 Series with an HP GL 2 card installed Try the following m Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disap
12. iption Corrective Action 01 13 Electronics Module failure The possible cause could be 1 One of the ASIC s in the Electronics Module is reporting that it is too hot 2 The interruptions from the Scan Axis servo or from the Paper Axis servo are not coming as regularly as they are expected or are coming too late Try the following Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If the Error Code continues replace the Electronics Module gt Page 8 24 02 10 Carriage failure The possible cause could be 1 The Carriage PCA is not compatible with the rest of the Printer 2 The Carriage ASIC has problems initializing 3 The 2 5V reference voltage generated in the Carriage PCA is out of range 4 One of the Carriage ASIC s cannot be found within the Serial Bus that connects the Electronics Module to the Carriage 5 One of the Carriage ASIC s did not respond to the Serial Bus that connects the Electronics Module to the Carriage Assembly Replace the Carriage Assembly Page 8 78 02 13 Carriage failure The possible cause could be 1 One of the ASIC s in the Carriage is reporting that it is too hot Try the following Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If the Error Code continues replace the Carriage Assembly gt Page 8 78 2
13. nent System 84 Roll Feeding 85 Media Axis Encoder Reading 86 Carriage Movement 87 Scan Axis Encoder Reading 91 Printhead Firing 92 Servicing 93 Ink Pumping The following table explains the last 2 digits of the System Error Code Code Recovery Action Response 00 Replace Ol Reseat Reconnect Clean Adjust manually 02 Calibrate Adjust using Automatic Process Fossiblefor customer to 03 Power OFF perform 04 Upgrade System Firmware action 05 Upgrade Driver 06 Add Accessory 07 Escalate 08 Send Plot Again 09 Wrong Part Installed 10 Replace 11 Reseat Reconnect Clean Adjust manually 12 Calibrate Adjust using Automatic Process f On Site 13 Power OFF isit 14 Upgrade System Firmware required iS Upgrade Driver 16 Add Accessory 17 Escalate 18 Send Plot Again 19 Wrong Part Installed 2 4 HP DesignJets 500 and 800 Series Printers Service Manual System Error Codes Error Log Utility The Error Log utility contains a record of the last 10 system error codes the Printer has experienced The purpose of this information is to m Determine whether the Printer is experiencing repetitive failures E Determine whether the previous problems are causing the current failure in the printer E Determine whether there are additional symptoms to the current system error code The information that is stored for each error
14. peared m If the Error Code reappears check for a new Firmware release m If the new Firmware release does not solve the problem or if new Firmware release was not available then contact the HP Response Center or directly to the Division supplying the following information Model and Serial Number of the Printer Firmware release of the Printer use the Printer Information utility Page 4 27 The complete Error Code information including the linefeed where the error occurred use the Error Log utility to obtain this information Page 2 5 71 06 Out of Memory problem This Error Code only appears in HP DesignJets 800 Series or in the HP DesignJet 500 Series with an HP GL 2 card installed when processing either a PostScript or HP GL 2 file Try the following m Check the amount of RAM in the Printer using the Front Panel use the Printer Information utility gt Page 4 27 If necessary install more memory into the Formatter If the problem continues try processing the file in the PC instead of the Printer select Avoid out of memory in Advanced options in the Driver HP DesignJets 500 and 800 Series Printers Service Manual 2 15 System Error Codes System Error Problem Description Corrective Action System Error Problem Description Corrective Action 72 04 Problem in the Scan Axis Firmware Error Try the following Switch the Printer Off and wait a few minutes Swi
15. place the Ink Cartridges If it takes a short time to complete the procedure then replace the Ink Supply Tubes Page 8 60 HP DesignJets 500 and 800 Series Printers Service Manual 2 19 System Error Codes 2 20 HP DesignJets 500 and 800 Series Printers Service Manual
16. rmware Error Try the following Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If the Error Code reappears check for a new Firmware release m If the new Firmware release does not solve the problem or if new Firmware release was not available contact the HP Response Center or directly to the Division supplying the following information Model and Serial Number of the Printer Firmware release of the Printer use the Printer Information utility Page 4 27 The complete Error Code information including the linefeed where the error occurred use the Error Log utility to obtain this information Page 2 5 87 13 Unable to read the Carriage Encoder Sensor Try the following E Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared m If the Error Code continues replace the Carriage Assembly Page 8 78 or the Encoder Strip gt Page 8 76 93 10 Ink System startup failed also see Page 7 for more information Try the following m Check for a leak in the Printer If a leak is evident there is ink on Printer components replace the Ink Supply Tubes Page 8 60 E Perform the Prime Tubes utility Refer to Page 4 24 and check how long it takes to complete the procedure If it takes too long to complete the procedure and there is no leak in the Printer then re
17. tch the Printer On again and check if the Error Code has disappeared If the Error Code reappears check for a new Firmware release If the new Firmware release does not solve the problem or if new Firmware release was not available then contact the HP Response Center or directly to the Division supplying the following information Model and Serial Number of the Printer Firmware release of the Printer use the Printer Information utility gt Page 4 27 The complete Error Code information including the linefeed where the error occurred use the Error Log utility to obtain this information Page 2 5 73 04 Servo Error Try the following Switch the Printer Off and wait a few minutes Switch the Printer On again and check if the Error Code has disappeared If the Error Code reappears check for a new Firmware release If the new Firmware release does not solve the problem then replace the Electronics Module Page 8 24 If the problem continues contact the HP Response Center or directly to the Division supplying the following information Model and Serial Number of the Printer Firmware release of the Printer use the Printer Information utility gt Page 4 27 The complete Error Code information including the linefeed where the error occurred use the Error Log utility to obtain this information gt Page 2 5 2 16 HP DesignJets 500 and 800 Series Printers Service Manual
18. the Error Code reappears check for a new Firmware release m If the new Firmware release does not solve the problem or if new Firmware release was not available then contact the HP Response Center or directly to the Division supplying the following information Model and Serial Number of the Printer Firmware release of the Printer use the Printer Information utility Page 4 27 The complete Error Code information including the linefeed where the error occurred use the Error Log utility to obtain this information Page 2 5 HP DesignJets 500 and 800 Series Printers Service Manual 2 13 System Error Codes System Error Problem Description Corrective Action System Error Problem Description Corrective Action 61 05 Error Processing Job This Error Code only appears in HP DesignJets 800 Series or in the HP DesignJet 500 Series with an HP GL 2 card installed when processing either a PostScript or HP GL 2 file Try the following Switch the Printer Off and wait a few minutes Switch the Printer On again and resend the file that you were trying to print m If the Error Code reappears after resending the file then try generating the file again and try to print again m If the file that is causing this error is PostScript check if it is Binary If the file is Binary use AppleTalk to send the file to the Printer If AppleTalk is not being used to send the Binary file to the Printer th
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