4.2.2 Error Message and Troubleshooting
Contents
1. Alignment amp Troubleshooting e Error message Error 02 000 Please turn off then on e Symptom At Warm up this error has occurred The machine does not work until power off on e Possible Cause Fuser Unit is not installed and AC is not supplied to the Heat Lamp e Troubleshooting method 1 Turn off the power And turn on the power 2 If the problem persists replace the fuser unit 3 If the problem persists after replacing the fuser unit reconnect the CN35 connector on Main PBA If the problem persists replace the Main PBA Service M anual cD Samsung Electronics Alignment amp Troubleshooting e Error message Error 02 001 Please turn off then on e Symptom At Warm up this error has occurred The machine does not work until power off on e Possible Cause Fuser Unit is not installed and AC is not supplied to the Heat Lamp e Troubleshooting method 1 Turn off the power And turn on the power 2 Check the connection of the Fuser AC on FDB 3 Check the Fuser control harness 4 Remove the resistance value of the thermostat If the value is infinite replace the thermostat 5 If the problem persists replace the F user unit 6 Replace the SMPS board or FDB Fuser drive board Service M anual CED Samsung Electronics Alignment amp Troubleshooting e Error message System Error 02 002 Please turn off then on e Symptom The fuser unit is overheated The machine does not work until2. PICK UP J C33 00022A If itis defective replace it 5 If the pick up roller rotates but the paper is not feeding replace the Feed motor J C31 00112A 6 Reconnect connector of CN4 5 9 on HVPS 7 Reconnect connector of CN1 2 on HVPS and check the flat cable 8 Check if the life of pick up roller C90 00932A has expired If so replace it After replacing the pick up roller enter the tech mode and reset the count of the pick up roller 9 Check Actuator Feed If itdoes not work correctly check the feed sensor 10 Check if the MEA KNOCK UP PLATE JC97 02888A is deformed Service M anual 4 26 Samsung Electronics Alignment amp Troubleshooting e Error message Paperjam in tray 2 e Symptom At printing the paper from the tray2 has not reached to a feed sensor within a programmed period of time after pick up e Possible Cause 1 Pickup Clutch does not work 2 Pickup roller rubber is worn out 3 Feed Sensor is defective e Troubleshooting method 1 Take out the 2nd cassette and remove the jammed paper 2 If the pick up roller does not rotate check the Gear Pick up J C97 03228A If itis defective replace it 3 If the pick up roller rotates but the paper is not feeding replace the Clutch F eed J C97 03270A 4 Reconnect the CN9 connector on Main PBA 5 Check the sensor and connector in SCF Service M anual 4 27 Samsung Electronics Alignment amp Troubleshooting e Error message Paper jam
3. Possible Cause 1 The connector of the Trayl Home Position Sensor is not connected properly 2 Trayl Home Position Sensor is defective e Troubleshooting method 1 Reinstall the trayl cassette 2 Reconnect the Feed sensor hamess 3 Check the CST Draw connector Reconnect it Service M anual c Samsung Electronics Alignment amp Troubleshooting e Error message Paper Empty in MP tray e Symptom There is the paper in MP tray but error message is displayed e Possible Cause 1 MP Paper Empty Sensor harness is not connected properly 2 MP Paper Empty Sensor is defective e Troubleshooting method 1 Check the MP paper empty sensor connector Reconnect it 2 Check the MP paper empty sensor If itis defective replace it 3 Check if the MP Empty actuator is broken Service M anual CZD Samsung Electronics Alignment amp Troubleshooting e Error message Paper Empty in Tray2 e Symptom There is the paper in tray2 but error message is displayed e Possible Cause 1 Tray2 empty sensor harness is not connected properly 2 Empty Sensor is defective e Troubleshooting method 1 Check the paper Tray2 empty sensor connector Reconnect it 2 Check the paper Tray2 empty sensor If itis defective replace it 3 Check if the Tray2 actuator is broken Service M anual lt gt Samsung Electronics Alignment amp Troubleshooting e Error message Pulled Out Tray2 Cassette e Symptom Tray2 cassette
4. is inserted in machine but error message Is displayed e Possible Cause 1 The connector of the Tray2 Home Position Sensor is not connected properly 2 Tray2 Home Position Sensor is defective e Troubleshooting method 1 Reinstall the tray2 cassette 2 Check the Tray2 Open micro sensor connector Reconnect it 3 Check the Tray2 Open micro sensor If itis defective replace it Service M anual CZD Samsung Electronics Alignment amp Troubleshooting e Error message Not installed Transfer belt e Symptom The red LED is turning on and the machine does not operate e Possible Cause 1 Transfer belt is not installed properly 2 Connector pin deformation or damaged harness 3 CRUM PBA or main board malfunction e Troubleshooting method 1 Check if transfer belt unit is properly installed 2 Check CRUM PBA connector pins Replace the CRUM PBA with normal thing and test it If the CRUM PBA is defective replace the transfer belt unit orCRUM PBA 3 Check if the Transfer Belt CRUM Harness is defective and connected on engine board properly 4 Replace the main board with normal one and test it If it works replace main board CRUM Harness and ee eam gg connector Dy eee CRUM and Main LF A 4 r Sele board connector Service M anual CD Samsung Electronics Alignment amp Troubleshooting e Error message Not Compatible Transfer belt e Symptom The red LED is turning on and the machine does not operate e P
5. Alignment amp Troubleshooting 4 2 2 Error Message and Troubleshooting Messages appear on the Smart Panel program window or on the control panel to indicate machine status or errors Refer to the tables below to correct the problem Error Code Error Message Troubleshooting Page Door Open Check Transfer Belt Output bin Full Remove paper Error 03 009 Turn off then on 06 25 26 27 006 Error 06 25 26 27 006 XXX toner 3 XXX color 06 25 26 27 007 Error 06 25 26 27 007 XXX toner gt XXX color 06 25 26 27 020 Error 06 25 26 27 020 XXX toner x XXX color Load Letter in Tray1 Pulled Out Tray2 Cassette Service M anual T Samsung Electronics Alignment amp Troubleshooting e Error message Door Open Check Transfer Belt e Symptom The front cover or the top cover is not securely latched or the transfer belt is not installed e Possible Cause 1 Harness is defective Connector is not connected properly 2 Sensor is defective e Troubleshooting method 1 Close the front cover or top cover perfectly 2 Ifthe PTB is not installed install it 3 Check the cover switch harness between Main PBA and HVPS 4 Check the 24V enable signal on Main PBA If the voltage is high 5V replace the Main PBA 5 Check the 24V1 on SMPS If there is no output replace the SMPS board Service M anual 4 24 Samsung Electronics Alignment amp Troubleshooting e Error message Paper am in MP tray e Symptom At print
6. Ready sensor has detected the paper 2 At Printing Duplex sensor is not off within a programmed period of time after paper moves into duplex path e Possible Cause 1 Check the Duplex Ready Sensor Harness and Connector 2 Check if the UI message is changed by the Duplex Ready Sensor operation 3 Check the duplex ready sensor e Troubleshooting method 1 Open the Front Cover and separate the PTB unit Remove the Jammed paper 2 If the paper is not reached to the duplex path after the exit sensor sensing check the Clutch BK deve If it is defective replace it 3 Check if exit actuator s replace time is not accuracy If so check if the spring of exit actuator exists or not 4 Check if exit motor reverses when the paper needs to reload to the printer Service M anual cD Samsung Electronics Alignment amp Troubleshooting e Error message Output bin Full Remove paper e Symptom The out bin full sensor is on for 600ms e Possible Cause 1 Check the Out Bin Full Sensor Harness and Connector 2 Check if the UI message is changed by the Out Bin Full Sensor operation 3 Check the Out Bin Full Sensor e Troubleshooting method 1 Clear the paper on exit tray 2 Reconnect the CN3 connector on Main PBA 3 Replace the Actuator S tacker and Actuator O utF ull Actuator S tacker J C66 02065A Actuator O utfull J C66 02064A P hoto Interrupter 0604 001095 Service M anual CD Samsung Electronics
7. ice M anual CED Samsung Electronics Alignment amp Troubleshooting e Error message Error 04 001 Turn off then on Error 04 002 Turn off then on e Symptom Laser beam detect signal has not occurred or is irregular LSU motor does not operate e Possible Cause 1 Harness is defective Connector is not connected properly 2 LSU is defective 3 Main Board is defective e Troubleshooting method 1 Check the LSU connector on Main PBA Reconnect it If necessary replace it 2 If the problem persists replace the LSU or Main PBA ben prm ego fue m ni Service M anual CD Samsung Electronics Alignment amp Troubleshooting e Code e Error message 06 006 7 20 Error 06 25 26 27 006 7 20 25 006 7 20 XXX toner 26 006 7 20 2 006 7 20 x XXX color e Symptom and Possible Cause The toner cartridge is not installed properly or its connector is contaminated 006 Write Error 007 Communication Error 020 Read Error 6 K Cartridge 25 Cyan Cartridge 26 Magenta Cartridge 27 Yellow Cartridge e Troubleshooting method 1 Open the front cover 2 Reinstall Cartridge 3 Close the front cover perfectly Service M anual CED Samsung Electronics Alignment amp Troubleshooting e Error message Load Letter in Tray 1 Load Letter in Tray 2 e Symptom The paper in tray is not proper e Possible Cause 1 Check the harness and connector of the Tray1 2 Size Sensor 2 Tray
8. ing the paper from the MP tray has not reached to the feed sensor within a programmed period of time after pick up e Possible Cause 1 Pickup Clutch does not work 2 Pickup roller rubber is worn out 3 Feed Sensor is defective e Troubleshooting method 1 Remove the jammed paper in MP tray 2 Check the MP empty sensor of the Cassette If itis defective replace it 3 If the pick up roller does not rotate replace the pick up solenoid 4 Check the feed sensor by using EDC mode after feed a paper from Cassette Reconnect the hamess If the problem persists replace the defective part Actuator F eed J C66 02294A P hoto Interrupter 0604 001095 empty MP 6p Feed Tray LJ empty solenoid Service M anual CD Samsung Electronics Alignment amp Troubleshooting e Error message Paper jam in tray 1 e Symptom At printing the paper from the trayl has not reached to a feed sensor within a programmed period of time after pick up e Possible Cause 1 Pickup Clutch does not work 2 Pickup roller rubber is worn out 3 Feed Sensor is defective e Troubleshooting method 1 Take out the cassette and remove the jammed paper 2 Check if the Guide adjust is adjusted for paper accurately 3 Check the separator pad of the cassette If it become loose or life has expired replace it MEA HOLDER PAD SHEET J C97 03077A 4 If the pick up roller does not rotate check the MEA GEAR PICK UP JC97 02895A and SOLENOID
9. inside of machine e Symptom Paper jam inside of machine 1 At Warm up the paper is jamming at Regi sensor or Feed sensor 2 At printing the paper is detecting at Regi sensor or Feed sensor continually 3 At printing the paper is not detected at exit sensor within a regular time e Possible Cause 1 Feed sensor or Regi Sensor is defective 2 Exit sensor is defective 3 Feed Clutch is defective 4 Regi Clutch is defective e Troubleshooting method 1 Check the Spring tension of the Regi roller and Regi shaft If the spring is defective replace it 2 Replace the actuator fuser and exit sensor 3 Reconnect the flat cable exit sensor harness Feed sensor harness 4 Check the OPC motor working OPC lock 5 Check PTB working condition if PTB Belt is torn Flat Cable 6p Feed Tray empty Service M anual 4 28 Samsung Electronics Alignment amp Troubleshooting e Error message Paper jam in exit area e Symptom Paper jam in exit area e Possible Cause If there is no jammed paper but error has occurred at warm up exit sensor is defective e Troubleshooting method 1 If the actuator fuser sensing part has some problems replace the actuator fuser and exit sensor 2 Reconnect the flat cable Exit sensor harness Flat Cable Service M anual CZD Samsung Electronics Alignment amp Troubleshooting e Error message Paper jam at the bottom of duplex path e Symptom 1 At Warm up Duplex
10. l 2 Size Sensor is defective e Troubleshooting method 1 Pull out Trayl Cassette 2 Load Letter paper in Tray1 Cassette 3 Install Trayl Cassette 4 If the problem persists check if Feed Actuator works correctly a Check the spring is put in right place of Actuator F eed b Check the connector fits on photo sensor BPP bas gt 4 al 7 Service M anual CED Samsung Electronics Alignment amp Troubleshooting e Error message Load Letter in MP e Symptom The paper in MP tray is not proper e Possible Cause 1 Check the harness and connector of the MP Size Sensor 2 MP Size Sensor is defective e Troubleshooting method 1 Open MP Tray 2 Load Letter paper in MP Tray Service M anual CZD Samsung Electronics Alignment amp Troubleshooting e Error message Paper Empty in trayl e Symptom There is the paper in trayl but error message is displayed e Possible Cause 1 Trayl empty sensor harness is not connected properly 2 Empty Sensor is defective e Troubleshooting method 1 Check the paper empty sensor connector Reconnect tt 2 Check the paper empty sensor If itis defective replace it 3 Check if the actuator is broken ja a i i iti a T wy Service M anual CZD Samsung Electronics Alignment amp Troubleshooting e Code e Error message 21 003 Pulled Out Trayl Cassette e Symptom Trayl cassette is inserted in machine but error message Is displayed e
11. ossible Cause F W or Transfer belt CRUM data is not installed correctly e Troubleshooting method 1 Reinstall F W on the printer and check if machine works properly 2 Replace Transfer belt CRUM and check if machine works properly e Code e Error message 28 004 Replace new Fuser unit e Possible Cause Fuser unit over a lifetime e Troubleshooting method Replace a current fuser unit with a new one e Error message Not Installed Fuser Unit e Possible Cause Fuser unit is not installed properly e Troubleshooting method Install the fuser unit Service M anual CZD Samsung Electronics
12. power off on e Possible Cause The machine can not control fuser temperature e Troubleshooting method 1 Turn off the power And turn on the power 2 Replace the Fuser unit 3 Replace the FDB 4 Replace the Main PBA e Code e Error message 02 005 System Error 02 005 Please turn off then on e Symptom The ADC portis short e Possible Cause The machine can not control fuser temperature e Troubleshooting method 1 Turn the power off then on again 2 If the problem persists replace the Main PBA Service M anual 4 34 Samsung Electronics Alignment amp Troubleshooting S e Error message Error 03 007 008 009 Turn off then on e Symptom Motor Signal is abnormal e Possible Cause 1 Harness is defective Connector is not connected properly 2 Corresponding motor is defective 3 Main Board Is defective e Troubleshooting method 1 Check the motor connector Reconnect the harness 2 If the problem persists replace the BLDC motor 3 If the problem persists after replacing BLDC motor replace the Main PBA ervice M anual Samsung Electronics Alignment amp Troubleshooting e Error message Error 03 015 Turn off then on e Symptom Fan does not operate e Possible Cause Fan Is defective e Troubleshooting method 1 Check the CN17 connector FAN on Main PBA 2 If the FAN is defective replace it 3 If the problem persists replace the Main PBA Serv
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