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1. transportation running reliably with minimal down time We schedule appointments to keep repairs less than a day turnaround and can support this by stocking the correct selection of tires sookes bearings brake pads chains cassettes rings and all the other parts commuters wear out We also stock quality racks not cheap ass flimsy ones No these are real racks meant to carry your load We stock packs and bags fenders reflective Velcro straps and the best lights in the business We re open seven days and perform service all days that end in why Oh and we sell bikes that are great for commuting on too Q n your market are there any trends related to commuting Single speed Fixed Gear A The biggest trend is that folks are pulling their un loved bikes out of the garage and bringing them to us so they can ride em again Most folks are not looking for anew commuter bike They are broke the gas prices are killing them and they can t afford a new commuter bike running well upwards of 500 Nope they want to get their old bike running for as cheap as possible Now some of them are young and the cheapest way to repair a beat down drive train is to take all the gears off And even though fewer customers are fixing them out I ve seen more fixies in the last year than all eleven years prior But we re not talking about Portland here it s San Jose but can see it headed that way But it s the smooth2. grassl specialized com x7089 Demo Our 2009 Bikes At September And October Events Our 2009 bikes are already getting a lot of attention and we d like you to see why Join us at one of these upcoming events and take the fast smooth new Roubaix for a spin test the lightweight handling of the revolutionary Epic or tuck yourself into aero position for a time shattering sprint on the Transition You ll also find our Tour winning Tarmac Designs for Women line and ever amazing Stumpjumper ready to transport you over the asphalt and singletrack nationwide Sept 12 14 Hayward WI Join the demo team as we set up Speci Village at the KOA Campground in Hayward WI for Riders Club Fat Tire weekend Test ride a new Epic or Stumpjumper take one out for race day if you get there in time get your bike tuned before the race grab a sweet Riders Club water bottle have us transport your gear from the start to the finish line and then come on back for an evening BBQ on Saturday We ll be there all weekend riding bikes sharing some laughs grilling some burgers and enjoying the awesome Wisconsin autumn a 3 f 1 n F a i l A _ amet sat i j an Fa Macca pre rides Queen K in the days leading up to Kona 2007 http ibd specialized com alliance_9_08 indd 9 Sept 22 23 Bootleg Canyon NV Its that time again Interbike Outdoor Dirt Demo is right around the corner We ll once again have hundreds o
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4. Getting People set up on Commuter Bikes The first thing we tell people at Riders Club when they ask about commuting is to figure out where you are going to ride We recommend doing three things 1 2 Mile Map Take a Google map of your house and print it and draw a 2 mile circle around your house Then think about how many places you go within those two miles and how many you could ride to 2 Ride to Work There are many ways to get ready to ride to work We recommend doing the following First figure out how you will get ready once you get to work do you have a shower at your office Is there a gym nearby you can use How will you get your clothes to work Lad alliance_9_08 indd 8 Alliance Matters Second figure out a safe route to work check the local cycling federation to see if they have recommend bike routes Check the local municipal website to see if there is a bike map Once you have your route planned drive it once if possible to see how far it really is Or use an online resource like www mapmyride com to get a full route and elevation profile Third figure out how you will get home Can you can pool home with someone or will the ride always be round trip Think about starting with one way trips 1 or 2 times per week and build up to multiple round trips per week 3 Plan one new ride Ride to one place per month that you would normally drive This might be going out for dinner or to the zoo on th
5. ave a shop in San Jose where have built a field of dreams Stock it and they will come Provide the knowledge and they will come Provide the service and they will come Q Which of our Globe bikes do you carry on your showroom floor San Francisco Vienna Vienna Deluxe Carmel A Carmels dominate the globe sales while SF 8 speeders sell to more experienced riders We ll have to see how the Vienna does as I ve never carried them Q What percentage of your business is the commuter market Do you see your community growing in this area A Well first we should talk a bit about what the commuter market is There are two clear categories of this market The first is what we commonly envision when we use the word commuter that person who rides to and from work The second is the much larger category of folks who drive to work but ride locally to the markets the library the athletic club restaurants cafes and to meet up with friends They could drive but they choose to ride That said the 1 category is less than 10 of my http ibd specialized com business and growing slightly while the 2 category is approximately 20 and growing fast Q What does your shop do to encourage commuting A Folks that mention commuting are met with enthusiastic support for their prowess as a commuter They are then supported with the most complete inventory of small parts and the skilled staff required to keep their
6. bicycles by specialized p 2 Brennan Marquez SBCU Professor brennan marquez specialized com x2330 Technical Masters Course As SBC proprietary technology continues to push the benchmarks of performance and experience ever higher there is a fundamental need for our dealer partner s ability to maintain that peak performance and experience in kind Since the inception of SBCU one of the most requested curriculums has been a mechanic specific technical course It is with great excitement that we introduce to you one of the most highly anticipated additions to the SBCU catalogue the Technical Masters Course Along with some top level acquisitions in staff for teaching the class we re adding onto the SBCU campus with a completely new building dedicated to hands on learning with suspension and parts an environment that any mechanic would aspire to have in their shop at home Focused on providing the student with the knowledge and training to effectively diagnose and repair Specialized suspension Roval wheels and proprietary components the Technical Masters Course will involve students in our new fully equipped laboratory facility at our SBCU campus in Morgan Hill The facility will allow students to get their hands dirty while digging deeply into the inner workings of Specialized technology and design Students will have the opportunity to learn from some of the best minds in the bicycle industry the princi
7. e s Era s and Transition s you care to ride We know that not everybody can head west for the Vegas bike show so we re thrilled to bring the same demo action to your neck of the woods Bikes ready and waiting for demo under the Vegas sun 800 SBC 4IBD 09 8 29 08 8 52 38 AM Sn Marketing Rachael Lambert Women s Brand Developer rachael lambert specialized com x6095 Specialized Designs For Women At Crankworx The Specialized Designs for Women product and demo team traveled to Whistler British Columbia Canada in August to host a women s demo week in Whistler during the Crankworx festival Crankworx is a 10 day festival of free ride mountain biking and draws hundreds of thousands of visitors from all over the world While many people travel to Whistler to ride the world famous bike park others travel for the outdoor adventure playground that keeps crowds of all ages actively entertained It was a great opportunity to show off the 2009 Designs for Women bikes as well as provide informative clinics on suspension set up bike handling and product demos and the extensive network of well marked and designed cross country trails located throughout the valley provided the perfect stomping ground for test rides The week was a success as women from the United States Australia New Zealand UK and Canada kept our women s demo fleet bikes continuously out on the trail Woods You can b
8. e weekend or to the park to play Frisbee Maybe you have a pool a few miles away that you normally drive to Here s a way to get in ride to somewhere new and save a bit of gas while you are at it Brita Climate Ride O08 Not only are we working on getting more people on bikes we are actively looking at climate change and bicycles September 2008 as a tool to help that To that end our friends at Climate Ride 2008 have been working tirelessly for the past six months to plan an amazing ride from New York City to Washington DC this year in September This will be an unprecedented display of cycling support for climate change and will be the start of a number of great programs in the future Please take a look at htto www climateride2008 com and support their initiative Rider Club in September We have a great month planned at Riders Club We are adding more rides to our RIDE database everyday and encourage you and your shop to add your local rides as well The whole goal of Riders Club is to get more cycling riding more often and we are always looking for ways to tell people about where to ride Be sure to add a ride today If you cannot access your Riders Club account please contact lan Dewar at ian dewar specialized com and we ll reset you password and get you set up to build a profile and link your RIDES and EVENTS 8 29 08 8 52 35 AM Events Kathryn Grassl USA Event amp Demo Manager kathryn
9. e sure that many returned to their home country armed with new information and skills ready to purchase a brand new Safire Era or Myka from their local dealer Throughout the year the Designs for Women demo tour travels to the biggest cycling events in North America to promote women in cycling i across all disciplines Specialized is ek PT TALLE E excited to be a part of such a growing movement in cycling and to be able to offer the best bikes and equipment for women based on their anatomy and the way they ride Fic p 10 Alliance Matters September 2008 alliance_9 08 indd 10 D 8 29 08 8 52 43 AM IBD Focus Trail Head Cyclery Expands With The Globe Line Of Bikes Dealer name Lars Thomsen Business name Trail Head Cyclery Years in business 12 Location of Store San Jose CA Staff size 9 full time 3 6 part time Q Briefly describe your experience in the industry A Unique have ridden bikes in the mountains above Los Gatos since 1982 worked in mountain bike shops as a mechanic from 1991 through 1997 and have been competing on mountain bikes since 92 My approach to this industry is based on the ride and am always looking to improve my product knowledge service skills and relationships with both customers and suppliers My honest opinions based on my experience have resulted in great relationships with many product managers and design engineers am also fortunate to h
10. f bikes ready and waiting for you to throw a leg over and take out for a test ride As a Specialized dealer you ll enjoy access to an exclusive VIP area with snacks beverages shade anda dealer only demo line You can also join us to watch Mike ride in from Morgan Hill around noon on Tuesday Then come back to ride with some of our sponsored athletes at 35pm both days followed by an autograph session Oct 8 10 Kona HI In the days leading up to Ironman World Championships we ll be sending out Transitions for demo rides Stop by the upper HP Bikeworks store to take one for a jaunt down the Queen K then join us as we cheer Macca on in his quest for another Ironman World Championship win in the lava fields of Kona ALZ OANE SPENS Oct 10 12 Moab UT What better place to demo a 2009 Specialized mountain bike than in one of the premier mountain biking destinations in the world Moab UT Our Designs for Women team will be racing and rocking with our very own World Champion Rebecca Rusch Come by to test ride a new D4W bike get an autograph and enjoy the atmosphere at one of the best MTB events in North America Oct 21 22 Providence RI Our Specialized demo team is super excited to be part of the inaugural Outdoor Demo East at Roger Williams Park in Providence RI We ll be spreading the Speci love East Coast style as we bring out all the Roubaix s Epic s Stumpy s Tarmac s Ruby s Safir
11. g of its new concept store in Fort Collins CO last month with much anticipation Fitting to its prime outdoor recreation and eco conscious northern Colorado location the 8000 square foot building was constructed using environmentally sustainable practices and materials and is currently pending Platinum LEED certification status Featuring natural bamboo flooring throughout the apparel and equipment areas and dual switching compact fluorescent fixtures that emit only the necessary amount of light owner Trent Schilousky is very excited about the new store and customers are definitely taking notice as well The effort from the entire Specialized team was amazing We had a lot of last minute details to get the store ready to open and everyone from Marketing to Retail Services to Sales pitched in and got it done The grand opening was just that grand We had close to 500 people through the doors over the two days and everyone was more than impressed My favorite silent comment was made by a customer walking through the door for the first time WOW Sales have been really solid and can t wait for the start of the season next year Peloton Cycles Green Building Facts e Extensive day lighting is accomplished through an open floor plan which allows light penetration from exterior windows to the interior soaces More than 75 of the regularly occupied spaces in the building receive enough daylight to perform dail
12. i E EET O ae M i rc ay ce araa hil dary Bi C eres rr re ara eg re ac EES pich DAN ahir ia Subolrioek harm L Gece is Baer TO cay Mes Biss Kai Fri Lra s oi m Eat oni HETT EAT ETT HE k Exp t Ss sks vant iima _ E GEI NION Kawama maru x gara EA r with your Sales Reps to have these Items shipped when they become available or manage the Items yourself using your Tracking Bin and the View All Available Lines From Open Orders application on the Account Information page Don t have access to Specialized Business Online Contact your Sales Representative or myself at 1 800 SBC 4IBD x5402 or e mail at samuel patrizi specialized com Don t forget to ask about our price labeling program and Online Bill Pay If you have access to Specialized Business Online and would like to receive the monthly Alliance Matters newsletter in e mail form please contact Sam Patrizi at x5402 or e mail him direct at samuel patrizi specialized com If you do not have access to Specialized Business Online but would like to receive the monthly Alliance Matters newsletter by e mail please contact your Inside Sales Representative 15130 Concord Circle Morgan Hill CA 95037 www specialized com SPELIALIZEU 2007 Specialized Bicycles ae This newsletter is printed on 100 PCW recycled paper ue Please recycle again alliance _9 O8 indd 12 First Class Presort US Postage PAID Stockton CA Permit No
13. ialized com x5464 Globe Shop Bike Program AS gas prices rise so does the need for a commuting will be rewarded a specially painted green Globe shop alternative Here enters Globe Bicycles branded by bike The green Globe bikes are limited in availability and Specialized For Model Year 2009 there is a new platform once they are gone they re gone So order up today to new technologies new unique rider benefits and a new sales reserve your special Globe shop bike The bikes estimated program This program encourages shop employees to availability is January but may land before Your rep will commute by bike to lunch run errands or grab coffee during update you with the progress the day Don t forget to get with your Specialized Representative to Each location that purchases and is shipped 30 Globe secure in store POP for the Globe Bicycles Bicycles in any 2009 model combination of Vienna San Go green or go home Francisco and Carmel from July Ist October 31st 2008 rl oe runs on apples and bananas p H b f 7 g a T Ar r y a rg a a Ji m a f e i Tis GLOBE IN STORE POP Available in August 2008 Globe Window Display Banner Item 7609 0118 200 Globe Window Tag Decal Item 7609 0117 30 Globe In Store Floor Banner Item 7609 0116 50 artwork may vary p 6 Alliance Matters September 2008 alliance _9_08 indd 6 8 29 08 8 52 29 AM IBD Focu
14. ibald specialized com US Warranty Tech Customer Service Manager WARRANTY TECH REP IP EXT LAND LINE EXT TERRITORY TERRITORY BRUCE DEPPE 5479 4230 bruce deppe specialized com North East PA NY NH MA VT ME NJ WV OH S CT RI Long Island 27 28 29 36 42 44 45 46 IAN HARTLEY 5475 4266 ian hartley specialized com South East VA FL GA SC W NC TN E DC MD DE PA E Har 3 20 12 21 22 KEVIN WILDE 5457 4269 kevin wilde specialized com Central South LA MS OK AR TX AL MS GA Atl 5 6 15 31 37 41 MIKE SOHM 5481 4268 mike sohm specialized com Central North ND SD MN IL WI IA MI IN OH W KY KS E NE MO 4 32 33 39 43 47 ID WA AK OR MT UT WY CA SF Bay San Jose East Bay BRAD PASTIR 5429 4264 brad pastir specialized com North West Central Valley HI CO NM Farmington KS W 8 10 14 23 34 35 38 48 CO CA Sonoma and Napa Counties Ctr Valley South LA San TYLER WILHELMSEN 2217 4217 tyler wilhelmsen specialized com South West Diego 2 11 13 17 19 24 25 ZANE FREEBAIRN 5522 4236 zane freebairn specialized com U S Overflow Calls Que Calls JOAN DESPAIN 4232 joan despain specialized com Warranty Credit Form Processor IP Phone Number 800 722 4423 Land Line Phone Number 801 886 2453 a Andrew Love Bruce Deppe Don Meyers Joan DeSpain Justin Healy Tyler Wilhelmsen Zane Freebairn http ibd specialized com 800 SBC 4IBD 0 5 alliance_9_08 indd 5 8 29 08 8 52 25 AM Point of Purchase Tara Moeller USA Marketing Manager tara moeller spec
15. jibikes com The cruiser a modern Hybrid bikes half cousin of upright 60s road bike half bikes like Schwinns is a mountain bike are hot favorite among downtown right now especially with girls who ride in floral dresses and heels Trek the celebrity set this number is perfect for Wasabi 360 trek com zipping into the office Specialized GlobeCity 910 specialized com If your Saturday consists of a trek to Bear Mountain in Upstate New York these wheels with heavy treads will do the trick Cannondale Bad Boy Ultra 1 250 Paragon Sporting Goods 212 255 8036 besfiicial vehicle of messengers and illiamsburg hipsters this track bike has only one gear and no brakes Surly Steamroller 666 surlybikes com http ibd specialized com LIFESTYLE Cheers to Riesling Easy Riders Cycling in NYC Six Picks Bikes Horoscope LATEST ISSUE more issues woon asi sorwey Start onigh VIDEO ml Gre Behip the Scenes Rumer Tllis 800 SBC 4IBD Hybrid bikes half road bike half mountain bike are hot right now especially with the celebrity set this number is perfect for zipping into the office Specialized GlobeCity 910 specialized com 8 29 08 8 52 15 AM A Erin Martin Merchandising Manager erin martin specialized com x7064 Grand Opening in Colorado Peloton Cycles celebrated the grand openin
16. lliance _9 O8 indd 7 opportunities highlighted in the survey In order to strengthen the leadership Specialized brought on Glen Adams and Keith Archibald to re vamp and recharge the Customer Service team The specific areas they will focus on are as follows Different processes among Customer Service Representatives CSR high CSR turnover specific knowledge deficiencies and quick response and resolution of issues Different Processes Among CSR To decrease the differentiation in responses the Customer Service team is creating a manual to guide the CSR s into providing better service for you and a satisfactory conclusion to your problem This Customer Service Manual will helo the team to develop processes and give you the best service possible High Turnover In recent months we have had high turnover in the Customer Service department as we have hired CSR who we believe are better able to serve you That team is now in place In addition we have instituted an incentive system designed to reward those CSR that have done an excellent job This will ensure that we have lower turnover and retain the CSR that best service you Specific Knowledge In the past the CSR have gone to SBCU and BG Fit class in order to update their product knowledge With the increasing complexity and breadth of our product offering this is simply not 800 SBC 4IBD enough information Moving forward all CSR will have one on one t
17. ls and class books amp supplies Flights or transportation to and from San Jose are the responsibility of the attending dealer Contact your inside rep to book a spot in any of the classes above Current availability can be found under the SBCU heading on the B2B site SGU SPETIALIZED Bicycle Components Unwersity alliance _9 O8 indd 2 Alliance Matters September 2008 8 29 08 8 52 14 AM Public Relations Carmella Livorsi Senior PR Manager carmella livorsi specialized com x2341 Globe Bikes Are Highlighted On Page Six Magazine Website The Globe City was recently featured in New York Post in the Page Six section The piece talks about the popularity and great use of the bike The New York Post has a daily circulation of over 700 000 alliance_9_08 indd 3 a Magazine Going Out and Staying In Six Picks Bikes MEW ERISODES START SEPT 1 share Whether you re a complete novice or training for the New York Triathlon we ve found the frame to suit you B f o TN This foldable version With an ultralight which fits into a 32 carbon fiber frame by 13 1 2 bag is bliss for and thin aerodynamic the space starved New wheels for ultimate speed Yorker Dahon Mu P8 this is the bike for Lance 629 dahon com Armstrong wannabes Pair it with your sleekest racing jersey and hit the fast lane in Central Park Fuji SL 1 6 360 fu
18. ples of suspension theory diagnostics and design philosophy They ll be introduced to how the pros maintain and repair Specialized proprietary components in the pits have the hands on time to apply the new knowledge and ask the designers and product developers the whys and wherefores behind their favorite Specialized products Graduates of the Technical Masters Course will return to the retail arena with the ability to maintain and repair SBC proprietary suspension and components and more importantly the understanding that the best customer service experience often comes from a trouble free day on the trail or road The knowledge that maintaining your customer s bicycle at the highest level is the only way to ensure that peak experience goes a long way towards ensuring your store has a customer for life Technical Masters Course Dates Tuition 400 2 day course Oct 15 16 29 30 Dec 3 4 17 18 Jan 7 8 21 22 28 29 Feb 11 12 25 26 Mar 4 5 18 19 25 26 Apr 8 9 29 30 No Wes SPECIALIZED Bicycle Components University Classes are filling up quickly in this new program reserve your spots today and let us help you take your service center to the next level with the skills and knowledge that will make a difference to your customer time after time Come wrench with us Tuitions include hotel local transportation to amp from the airport daily shuttles to SBCU campus all mea
19. raining with SBCU Professors alongside product managers to get inside information directly from the creators and engineers They will also have access to ride the current model year products and equipment so they know exactly what is on your floors Quick Response and Resolution Every CSR is required to return phone calls and reply to emails by the end of the day And most importantly solve your issues within 48 hours target In conclusion you are relying on us to take care of your customers this is the philosophy the Customer Service Team will be taking to heart As we move forward with our vision to be the best cycling brand in the world we will continue to compete against ourselves to be your supplier of choice Though not a goal to be reached overnight we are doing everything we can to gain insight on how to better serve you and what it is exactly that you need to be successful As a sole provider to the IBD network if you aren t successful we fail Thank you for your critique of our performance and we look forward to serving you in 2009 p 8 29 08 8 52 29 AM p 8 Riders Club lan Dewar Riders Club Manager ian dewar specialized com x5463 Commuting And Globes At Riders Club we support all levels of cycling and we love getting new people onto bikes With that in mind here are some great tips to helo people get more out of their commuter bikes and get out to ride more often Tips for
20. rid of the derailleur on most commuter bikes New folks to the world of commuting by bike want automatic simplicity not a messy drive train not complex shifting techniques not fragile parts that get damaged by racks and closing doors And three gears are not enough Eight is just right Figure out how to get eight speed bikes under 500 and it s on Strip it down to the basics p 11 alliance_9 08 indd 11 D 8 29 08 8 52 43 AM a iS 10 Sam Patrizi SBO Content Manager samuel patrizi specialized com x5402 Did You Know The ability to backorder unavailable Items on SBO is available again This version allows you to convert unavailable Items already in your Active Order into backordered Items Just use the Order Wizard link on the Active Order page then select Change all my unavailable lines to backorder and click the Continue button All of your unavailable Items with red lights will convert into a blue lights At this point you can Check Out Remember you can not Check Out on SBO with lines Items that have a red light Either remove these Items or change them into backordered Items If you do decide to Check Out with backordered Items make arrangements er es LAm Fars Bb ie fou Fr LO oe io ere Que FE SUES pA OE ey A BS E 1D Sent reeves al i raa Bere ber rep orci D ba nites tarih eae limn ber oy EHA eee r CS Dedeene Pend Biria cdc ra iai Cariniana d L OPINE a Pra GU LS
21. s Tara Moeller USA Marketing Manager tara moeller specialized com x5464 Another Year Running More Challenges And Opportunities To Conquer In the 8th year of operation more than 150 Specialized dealers participated in the Dealer Satisfaction Survey The survey is conducted by an independent research firm Nugent amp Associates In the assessment dealers were asked to disclose their level of satisfaction over a large gamut of topics including customer service marketing sales programs credit product and processes Here are some of the highlights from the 2008 survey e Satisfaction with the Sales Programs has improved 13 points over the last 3 years to 79 28 e Sales satisfaction reached its highest level to date 92 18 and ratings for all sales people were above Very Satisfied for the first time e Poor Transition SL2 availability figured prominently but did not significantly degrade ratings e 90 of the ratings were at the Very Satisfied level 80 or above e Our biggest opportunity for improvement is in the category of Customer Service ACTION PLANS FOR 2008 You have clearly told us that we need to improve our Customer Service area and we are committed to making customer service easy for you and an advantage when dealing with our customers so we have developed action plans so you can know exactly how we will be tackling some of the http ibd specialized com a
22. tires and basket sales that seem to be leading the trends 800 SBC 4IBD TRA AL AD ct ERY Q Do you work with any other companies not necessarily bicycle manufacturers that are actively working to promote commuting by bike A Yea lve done events on the Yahoo Campus for the Globe and at the Xylinx Campus for green days as well as providing valuable feedback to companies like Nite Rider Light and Motion and Inertia Designs Q To what do you attribute your success in selling the Globe and other commute or multi street bikes A First having them in stock built up and ready to go Second having friendly excited staff to sell a Globe and not just offer a test ride but insist they do And that test ride is behind the shop in a safe and spacious quite parking lot Show them features like the soft contact points low CG and adjustable bar height The focus is on comfort and reliability That s the Globe sale Performance multi street bikes share much of the same attributes but the focus is on control lightness and a crispy quick ride quality These riders own expensive ride gear and clip into their pedals Having shoes in half sizes a huge selection of pedals bib shorts and the knowledge to express why a welded rim is worth more than a pinned and sleeved rim are key attributes to successfully selling 1 to 3k commute bikes Q Any other thoughts on this topic of commuting and Globe bikes A Get
23. y tasks without additional electric lighting e The exceptionally low water consumption of the plumbing fixtures in the building achieve over 42 water savings when compared to a baseline 73 Sc44 Sa ae DE Ny g G r gt I E i A Fi CLI Ff alliance _9 O8 indd 4 building that meets local code This is a 12 improvement over the current LEED standards e Air handling units supply the building with 100 outside air to cool the building when ambient temperatures allow All perimeter spaces receive natural ventilation through operable windows This promotes the ability for individualized temperature and comfort control This integrated combination of systems provides the building with a 45 energy savings over conventional building construction e White reflective TPO membrane cool asphalt shingles and cool metal technology roofing reduce the heat island effect and minimize cooling requirements 8 29 08 8 52 19 AM Warranty Keith Archibald Customer Service Manager keith archibald specialized com x4279 Meet Your Customer Service Reps Specialized Bicycle Components U S Customer Service Warranty Dept IP EXT LAND LINE EXT E MAIL GLEN ADAMS 7050 4234 glen adams specialized com Global Customer Service Manager NICK EKDAHL 2036 4262 nicholas ekdahl specialized com Customer Service Operations Manager KEITH ARCHIBALD 5474 4279 keith arch
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