VoIP Phone Settings - Phone Help
Contents
1. You can choose to reject calls from selected callers If you do this your telephone will not ring when a call comes in from one of these callers instead the caller will hear an automatic message that the call has not been accepted To control rejecting calls from your telephone use the following access codes This allows you the extra option of adding an anonymous number to the list of rejected numbers following a call where the caller withheld their number Activate Do Not Disturb service 78 Deactivate Do Not Disturb service 79 Reject anonymous calls 77 Accept anonymous calls 87 Set up Selective Call Rejection after entering the access code follow the voice prompts for further instructions ero e You can choose whether to view information about a caller s identity before you answer the call To use this service you need a telephone that can display Caller ID information Note that the caller s number is not displayed if the caller has withheld it wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTE COMMUNICATIONS WTC Communications To control information about the caller s identity from your telephone use the following access codes Display the caller s identity 65 Do not display the caller s identity 85 You can talk to more than one person during the same call Call Transfer allows you to transfer the other person in a call to another number For example if someone calls you to find out y2. Forward calls when busy if they come in while you are in another call 90 nnnnnnannnn Stop forwarding calls when busy 91 Forward calls on no reply if you do not answer them Stop forwarding calls on no reply 93 92 nnnnnnannnn wtccommunications ca 613 547 6939 Toll Free 866 547 6939 Wie COMMUNICATIONS WTC Communications Set up selective call forwarding 63 or 83 Activate SimRing service 361 Deactivate SimRing service 362 Activate Find me follow me service 371 Deactivate Find me follow me service 372 Activate Do Not Disturb service 78 Deactivate Do Not Disturb service 79 Set up Selective Call Rejection after entering the access code follow the voice prompts 60 or 80 for further instructions Reject anonymous calls 77 Accept anonymous calls 87 Set up 1 digit Speed Calling 74 Set up 2 digit Speed Calling 75 Set up a reminder call 310 Cancel all reminder calls 311 Cancel one reminder call 312 Check the reminder calls you have set up 313 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTE COMMUNICATIONS WTC Communications Set up a repeating reminder call 314 Cancel all repeating reminder calls 315 Cancel one repeating reminder call 316 Check the repeating reminder calls you have set up 317 Retrieve your Voicemail messages 318 Bar all calls except emergency calls 341 Bar international national and mobile calls 342 Bar international calls 343 Bar opera
3. change the security details you use to access your phone settings and to check the telephone carriers you use for calls You can change e the password that your telephone service provider has given you to access these web pages e the PIN personal identification number that you need to dial in order to access some services using your telephone To change your PIN using your telephone use the following access code and follow the voice prompts for further instructions PIN Change 319 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTE COMMUNICATIONS WTC Communications You have standard telephone carriers that can be automatically used for your calls You do not have to dial an access code and carrier ID each time you make a call unless you want to use a different carrier from your normal one To select a particular carrier for your next telephone call dial 101 followed by the carrier s 4 digit code before you dial the telephone number to call This page lists all the access codes that you can dial from your telephone to manage your telephone service or to make calls They are grouped according to the different call services that you have subscribed to If you cannot find the access code for a particular service please check that you are subscribed to the service Display the caller s identity 65 Do not display the caller s identity 85 Forward all calls 72 nnnnnnnnnn Stop forwarding all calls 73
4. ID o In call Services Making calls o Short Codes Intercom Codes O o Speed Calling o Automatic Callback O O 00000 0 Call Barring Withhold Number o In call Services Last calls o Most Recent Calls o Automatic Recall o Automatic Callback Unwanted calls o Call Rejection o Call Trace Reminder calls Settings o Security Settings o Carrier Settings Table of Access Codes Use the links on the left panel if you want to go back to editing your phone settings wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WIC COMMUNICATIONS WTC Communications This group of services allows you to manage the calls that you receive For example you can find out who the caller is before answering or decide how calls are handled when you are unable to answer them You can choose to have your incoming calls forwarded to a different number when you are unable to answer them Note that you cannot forward calls to the following numbers e Numbers starting 0 e Numbers starting 950 e Numbers consisting of one digit followed by 11 including 911 To control call forwarding from your telephone use the following access codes nnnnnnnnnn represents the number to which you want to forward your calls and is only required if you have chosen the option that requires the number to be entered Forward all calls 72 nnnnannnnnn Stop forwarding all calls 73 Forward calls when busy if they come in while you
5. SimRing service 361 Deactivate SimRing service 362 Find me follow me allows you to be easily contacted by ringing several numbers such as your mobile home phone and office extension when someone calls you You can set up rules to control the numbers that are included and the order in which these numbers are called you can have two or more numbers called at the same time If you want your main phone to be called you must have a rule with Main phone checked If there are no rules activating the service will have no effect You can have a maximum of 32 rules Note that you cannot include the following numbers e Numbers starting 0 e Numbers starting 950 e Numbers consisting of one digit followed by 11 including 911 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WIC COMMUNICATIONS WTC Communications To activate and deactivate Find me follow me from your telephone use the following access codes Activate Find me follow me service 371 Deactivate Find me follow me service 372 If you use the Voicemail service incoming calls will be forwarded to Voicemail if you do not answer them so that the caller can leave a message for you You can specify how long an incoming call waits for you to answer it before the caller is transferred to Voicemail To use Voicemail from your telephone use the following access code and follow the voice prompts for further instructions Retrieve your Voicemail messages 318
6. WTC WTC Communications WTC Online VoIP Phone Settings To access the system go to www mywtc ca and enter the information requested under Online Phone Settings and click on the appropriate Submit button If you do not know your Login information please contact WTC s Customer Care This site is for WTC VoIP amp Virtual PBX Customers If you would like to visit WTC s website please Click Here COMMUNICATIONS Registered users can modify settings of their VoIP and Virtual PBX telephone services To access the system please enter the information requested and click on the appropriate Submit button below If you do not know your Login information please contact WTC s Customer Care VoIP Customers Virtual PBX Customers Connecting Everywhere Copyright 1932 2006 WTC Communications All rights reserved Once logged in you can use the menu on the left of the Online Phone Settings Site to navigate to the phone settings you want to change If you want more information on the services available and how to use them click on the Service manual link witccommunications ca T 613 547 6939 T Toll Free 866 547 6939 NTE COMMUNICATIONS WTC Communications Welcome to WTC Communications Phone Settings From these pages you can manage the different features of your telephone service Click on one of the links on the left hand side of the screen to select a particular group of services to manage The screen then shows al
7. ait until the call is answered After the new person has agreed to accept the call press the option key to complete the transfer If the new person does not answer or does not want to accept the call press the option key to return to the original caller You will then be placed on hold and should hang up wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTE COMMUNICATIONS WTC Communications This group of services allows you to make calls from your telephone quickly and easily For example you can make calls with a few key presses instead of dialing the full number Short codes allow you to dial numbers quickly using a short digit sequence instead of having to dial a long telephone number or access code Short codes can be set up for any of the following e An external telephone number e An intercom code used within the Business Group e Any other code used within the Business Group such as the external line code or an access code used to configure call services Ranges of short codes can also be set up so that a set of consecutive short code numbers correspond to a set of consecutive telephone numbers To use a short code simply dial the short code instead of dialing the number it represents Intercom codes allow you to call other lines within the group quickly using a short digit sequence instead of having to dial the full telephone number Single intercom codes can be set up or ranges of intercom codes ca
8. are in another call Stop forwarding calls when busy 91 90 nnnnnnnnNnnNN Forward calls on no reply if you do not answer them sennnnnnnnnh Stop forwarding calls on no reply 93 You can choose to forward all calls from selected callers to another telephone number For example if you will be away from home but are expecting an important call you can forward calls from this caller s number to your mobile telephone Note that your selective call forwarding settings act before your immediate call forwarding settings To set up selective call forwarding from your telephone use the following access code and follow the voice prompts for further instructions This allows you the wtccommunications ca 2 613 547 6939 Toll Free 866 547 6939 WIC COMMUNICATIONS WTC Communications extra option of adding an anonymous number following a call where the caller withheld their number Set up selective call forwarding 63 or 83 SimRing allows you to be easily contacted by ringing several numbers such as your mobile home phone and office extension in addition to your main phone when someone calls you You can have a maximum of 32 other numbers which are rung Note that you cannot include the following numbers e Numbers starting 0 e Numbers starting 950 e Numbers consisting of one digit followed by 11 including 911 To activate and deactivate SimRing from your telephone use the following access codes Activate
9. e 866 547 6939 WIC COMMUNICATIONS WTC Communications For subscribers using SIP telephones this services operates differently There is a choice of performing a blind transfer or a transfer with consultation hold depending on the the SIP device some support one or both options To transfer a Call e Hit the option key to transfer the call either blind or with consulation e Dial the telephone number for the person you want to transfer the call to If this is a blind transfer you will then be placed on hold and should hang up If this is a consultation hold wait until the call is answered After the new person has agreed to accept the call press the option key to complete the transfer If the new person does not answer or does not want to accept the call press the option key to return to the original caller You will then be placed on hold and should hang up This group of services allows you to find out about the most recent calls made to and from your telephone and to use this information for making new calls You can find out about the most recent incoming and outgoing calls for your telephone if this information is available Note that the telephone number is not shown if it was withheld by the person calling you If necessary you can remove the records of recent incoming and outgoing calls so other people using your telephone will not be able to see what calls have been made Last Caller ID Erasure to remo
10. l the services in that group that your service provider has made available to you Click on the appropriate link to select the service you want to manage If you cannot find information about a service that you think you should be able to use please contact us for assistance The list of links on the left hand side of the screen also allows you to e view details of the last incoming call to your telephone and the last telephone number you called e change the password you use to access Phone Settings and the Personal Identification Number PIN you use to access some services e view the Service Manual which describes each service and explains how to use it After you have finished using WTC Communications Phone Settings click on the Logout link to log out of the service This prevents any other user of your computer from accessing your telephone service settings If you close your browser or move to another web page without logging out you will be logged out automatically after 30 minutes wtccommunications ca 613 547 6939 Toll Free 866 547 6939 COMMUNICATIONS Service manual WTC Communications The Service manual provides a full description of all the services available to you both through the handset and over the web Use the table of contents below to go straight to the information you want Receiving calls o Call Forwarding Selective Call Forwarding SimRing Find me follow me Voicemail Call Rejection Caller
11. n be specified so that a set of consecutive intercom code numbers correspond to a set of consecutive telephone numbers of lines in this Business Group To use an intercom code simply dial the code instead of dialing the number it represents For numbers that you call frequently you can set up Speed Calling to provide a quick way of dialing these numbers Instead of dialing the full telephone number you simply dial the speed code The full telephone number corresponding to this code is dialed after a 4 second delay you can force immediate dialing by dialing after the Speed Calling code wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WIC COMMUNICATIONS WTC Communications To set up Speed Calling from your telephone use one of the following access codes You will hear a broken dial tone Dial the Speed Calling code you want to use followed by the full telephone number you want to access using that code You will then hear a confirm tone For subscribers using SIP telephones this service operates differently You should dial the access code Speed Calling code and full telephone number together and only then press the dial button Set up 1 digit Speed Calling 74 Set up 2 digit Speed Calling 75 This service allows you to make another call to the last number that you called for example if the person you called did not answer or if the line was busy If you use this service and the other person is b
12. our friend s number you can transfer the call straight to your friend so that the caller does not have to hang up and dial the new number To transfer a call from a normal phone Tell the first caller that you are transferring the call Press the Recall button on your telephone Dial the telephone number for the person you want to transfer the call to If you want to explain to this person that you are transferring the call and introduce the caller wait until the call is answered After the new person has agreed to accept the call hang up your telephone and the call will be transferred If the new person does not answer or does not want to accept the call press the Recall button again to return to the first caller e f you don t need to introduce the caller hang up your telephone as soon as you hear the ringing tone for the new person s telephone and the call will continue as though the first caller had made a direct call For subscribers using SIP telephones this services operates differently There is a choice of performing a blind transfer or a transfer with consultation hold depending on the the SIP device some support one or both options To transfer a Call e Hit the option key to transfer the call either blind or with consulation e Dial the telephone number for the person you want to transfer the call to If this is a blind transfer you will then be placed on hold and should hang up If this is a consultation hold w
13. rs 356 You can choose whether your telephone number is available to people that you call To control whether your calls are anonymous from your telephone use the following access codes Withhold my number on the following call 67 Send my number on the following call 82 You can talk to more than one person during the same call Call Transfer allows you to transfer the other person in a call to another number For example if someone calls you to find out your friend s number you can transfer the call straight to your friend so that the caller does not have to hang up and dial the new number To transfer a call from a normal phone Tell the first caller that you are transferring the call Press the Recall button on your telephone Dial the telephone number for the person you want to transfer the call to If you want to explain to this person that you are transferring the call and introduce the caller wait until the call is answered After the new person has agreed to accept the call hang up your telephone and the call will be transferred If the new person does not answer or does not want to accept the call press the Recall button again to return to the first caller e f you don t need to introduce the caller hang up your telephone as soon as you hear the ringing tone for the new person s telephone and the call will continue as though the first caller had made a direct call wtccommunications ca 613 547 6939 Toll Fre
14. ructions If you receive a malicious call you can pass information about the call to the appropriate law enforcement agency You can do this while the call is in progress or after it has finished before you receive another call To request a trace of the last incoming caller use the following access code and follow the voice prompts for further instructions To request a trace of the current caller during a call press the Recall button on your telephone then use the following access code and follow the voice prompts for further instructions If your phone does not have a Recall button you cannot request a trace during your call You will always be able to make a trace request after the call has ended Call Trace 57 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTIC COMMUNICATIONS WTC Communications You can set your telephone to ring at a particular time for example as an alarm clock or to remind you of an appointment To set up reminder calls from your telephone use the following access codes and follow the voice prompts for further instructions Set up a reminder call 310 Cancel all reminder calls 311 Cancel one reminder call 312 Check the reminder calls you have set up 313 Set up a repeating reminder call 314 Cancel all repeating reminder calls 315 Cancel one repeating reminder call 316 Check the repeating reminder calls you have set up 317 This group of services allows you to
15. tically when the other person is available You can dial an access code to cancel this automatic retry if necessary To make another call to the last number that you called or to cancel any outstanding attempts to set up calls in this way use the following access codes Automatic Callback make another call to the last number that you called ee Cancel all outstanding Automatic Callback attempts 86 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTE COMMUNICATIONS WTC Communications This group of services allows you to deal with unwanted calls made to your telephone For example you can reject calls from unwanted callers or pass information about malicious calls to the appropriate law enforcement agency You can choose to reject calls from selected callers If you do this your telephone will not ring when a call comes in from one of these callers instead the caller will hear an automatic message that the call has not been accepted To control rejecting calls from your telephone use the following access codes This allows you the extra option of adding an anonymous number to the list of rejected numbers following a call where the caller withheld their number Activate Do Not Disturb service 78 Deactivate Do Not Disturb service 79 Reject anonymous calls 77 Accept anonymous calls 87 Set up Selective Call Rejection after entering the access code follow the voice prompts 60 or 80 for further inst
16. tor calls 344 Bar calls to access codes for setting up Call Services 345 Bar calls to premium rate numbers 346 Stop barring all calls except emergency calls 351 Stop barring international national and mobile calls 352 Stop barring international calls 353 Stop barring operator calls 354 Stop barring calls to access codes for setting up Call 955 Services Stop barring calls to premium rate numbers 356 Withhold my number on the following call 67 Send my number on the following call 82 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 Wie COMMUNICATIONS WTC Communications Automatic Ri Last Caller ID to hear a voice announcement of the last caller s number Be Call Return to return the call after hearing the Last Caller ID 1 announcement Cancel all outstanding Call Return attempts 89 Last Caller ID Erasure 300 to remove the records of recent calls Automatic Callback Automatic Callback 66 make another call to the last number that you called Cancel all outstanding Automatic Callback attempts 86 Call Tra Call Trace 57 Security PIN Change 319 wtccommunications ca 613 547 6939 T Toll Free 866 547 6939
17. usy or does not answer the attempt will be retried automatically when the other person is available You can dial an access code to cancel this automatic retry if necessary To make another call to the last number that you called or to cancel any outstanding attempts to set up calls in this way use the following access codes Automatic Callback 66 make another call to the last number that you called Cancel all outstanding Automatic Callback attempts 86 You can choose to bar particular types of calls for example international or premium rate calls so that nobody can make these calls from your telephone To set up Call Barring from your telephone use the following access codes If you use an access code to stop Call Barring for any type of call you will be prompted to enter your PIN as a security check Bar all calls except emergency calls 341 Bar international national and mobile calls 342 Bar international calls 343 Bar operator calls 344 Bar calls to access codes for setting up Call Services 345 Bar calls to premium rate numbers 346 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTE lila WTC Communications Stop barring all calls except emergency calls 351 Stop barring international national and mobile calls 352 Stop barring international calls 353 Stop barring operator calls 354 Stop barring calls to access codes for setting up Call 3655 Services Stop barring calls to premium rate numbe
18. ve the records of recent calls a20 This service allows you to act on the telephone number of the last person who called you You can return a call to the last person who called you Note that you will not be able to return the call if the caller s number is unavailable If you attempt to return the call and the other person is busy or does not answer the attempt will be retried automatically when the other person is available You can dial an access code to cancel this automatic retry if necessary wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTE COMMUNICATIONS WTC Communications If necessary you can remove the records of recent incoming and outgoing calls so other people using your telephone will not be able to see what calls have been made To find out about the most recent incoming call to your telephone or to return the call use the following access codes Last Caller ID to hear a voice announcement of the last caller s number RY Call Return to return the call after hearing the Last Caller ID announcement Cancel all outstanding Call Return attempts 89 Last Caller ID Erasure to remove the records of recent 390 Calls This service allows you to make another call to the last number that you called for example if the person you called did not answer or if the line was busy If you use this service and the other person is busy or does not answer the attempt will be retried automa
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