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Alcatel 4400 Alcatel 4035

1. Pressing the SERVICE fixed key activates the associated pictogram mmm V and displays the following screen Chain Charge OnHook FwdOp DTMF ac Conv correspondent mc The attendant presses the ec key to move onto the second screen STO Conv correspondent e 9 Pulse TBR TrfOff I 9 On pressing the TBR key a calibrated pulse is sent to the remote equipment This equipment sends a tone inviting the attendant to continue numbering Pressing this key results in exit from the Service facility 2 42 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Pressing the SERVICE fixed key followed by the TBR key exits the facility and displays the following screen Status Bundle OnHold Releas 2 2 9 Temporary suppression of automatic transfer v Implementation The attendant is in conversation with a correspondent Before selecting the internal user pressing the SERVICE fixed key followed by the c key displays the following screen Conv correspondent Pulse TBR TrfOff After pressing the TrfOff key the attendant can route the correspondent as described above Alcatel 4035 Attendant set R 3 Alcatel 4400 2 43 Chapter 2 Attendant set facilities 2 44 Alcatel 4035 Attendant set R 3 Alcatel 4400 ME Chapter 3 Management f
2. Chapter 1 Presentation of the attendant set Dynamic keys are keys for which the function is defined by the system according to the current state of the facility or the programming in progress They cannot be programmed by the user Keys SK1 to SK5 are mainly used in telephone operation The function is validated in the system when the label is displayed on the screen The attendant can use it by pressing the key corresponding to the label Pressing a key opposite which no label is displayed has no effect this avoids activating untimely operations by inadvertence 1 5 2 Function of keys SK1 to SK5 Key Label Role sia EnqOff enquiry call cancellation Reseiz call again Ring call Brok SK2 roker broker s call Intrud call offer IntOff offer cancellation Transf transfer CampOn retrieve from routing SK3 OnHold hold Endial end of external dialling SKA Fwd the called user s forwarding destination Intern group call connection Releas SK5 release Next call connection All the dynamic keys are also used for implementing additional operating facilities call back mini messaging etc customising the attendant set by the i fixed key modifying system management by the SERVICE fixed key storing an individual repertory Alcatel 4035 Attendant set R 3 Alcatel 4400 Presentation of the attendant set 1 5 3 Operation of keys SK1 to SK5 1 5 3 1 Fun
3. Alcatel 4035 Attendant set R 3 Alcatel 4400 3 11 Chapter 3 Management from the attendant set 3 1 3 4 Group identification Pressing the i fixed key followed by AttGp key is used to display the identity of the group to which the attendant set belongs Group row l Back Oe pss Group is the name of the attendant set group row is the logical number of the attendant set at management level Pressing the Back key is used to return to the initial menu 3 1 3 5 Choice of language Important In the current version the system only authorises 4 written languages for the displays 9 spoken languages for the voice guides The system administrator selects the 4 written languages from the languages available Although the attendant can selecta label for the display language from the labels proposed corresponding to the spoken languages the label selected must correspond to a language programmed by the administrator On pressing the i fixed key followed by Lang key the screen displays Select language F GB D SP P Language Indicates the language currently used for displays on the attendant set F GB D SPP used to select another language for the displays If the gt symbol is shown on the right of the display pressing the key is used to access other languages NL DK I A After pressing the ke
4. Rubout amp Backl position men Apply after entering the repertory number of the Dect mobile set pressing this keys is used to enter the name and first name of the user of this set Rubout used to erase the characters displayed Back used to return to the previous menu Alcatel 4035 Attendant set R 3 Alcatel 4400 3 39 Chapter Management from the attendant set Internal visitor This facility is used to assign a mobile set to an external user for a pre determinated period Pressing the Int Vi key displays Give extension number CE IApply Rubout position After entering the number of the Dect mobile set to assign and then pressing the Apply key the following is displayed Repertory name Repertory number gt DD MM YY Name F Name Categ Expiry Back Name F Name used to personalise the Dect mobile set Categ Expiry used to modify the utilisation expiry date for the Dect mobile set Pressing the Expiry key displays Expiry DD MM YY XXx Xx Xxxx ERASE Back After entering a new expiry date namely DD MM YYYY press the Apply key else press the Back key to return to the previous menu 3 40 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set External visitor Pressing the Ext Vi key displays Enter IPUIN Cursor position Apply Apply after enteri
5. 3 2 1 3 2 1 1 3 2 1 2 3 2 1 3 3 2 2 3 2 2 1 3 2 2 2 3 2 2 3 3 2 2 4 3 2 2 5 3 2 2 6 3 2 2 7 3 2 2 8 3 2 2 9 3 2 2 10 3 2 2 1 1 3 2 2 12 MOMUGLOMSWEN aisseescadacessadesaieeadaccvacedacecuadeaaseencaccuswadecsussacsaddscnuareaasaseeedaaaceauese 3 4 t EDS TROIS see a ce arse 002226 cee Jackerce2etcasetececaceteteees 3 4 Mies m 3 4 Programming the ASNAN Sel 22 55 555 45522 0520252 5 a ARS anco anUaapaubsasuaakuana ca euusuaneaapsaaka 3 5 Identity of the attendarnit set 11 ieeu eee eee eei aaa a ean a eaae ae auae au aeaeaeueaeseseseseseseseses 3 11 ere exre jameeue ss adani 3 12 Choice of lOfiglcig8 ises ecu e ceo cuo e ssmcnc esse ped ce exe ucR eue ses ke cames 3 12 Nen ei av eM 3 13 Programming the ringing cadence Leeeeeleeeseeie lesen eese nenne nnne nnne 3 14 AUTOMATIC TIOMSTOM casa aus aan ana uui a annuo as caa nna rana c nuuc ia anu mena ennen sed e ses sadenneussanense ses 3 15 NU ecc 3 16 General operation ee 3 16 TIE E EEEE AEAEE 3 16 Reservation Cancel reservation eese esee esee eene nenne nnn nini nu nnn nnn 3 16 DOD authorisation or inhibition 1 cease eene nennen nnne nnnm nnne nnn nnn 3 17 Selective reservation or reservation cancellation eese 3 18 Programming functions SERV ICE fixed Key uacua nane nu ee enen
6. Pressing the SERVICE fixed key activates the associated pictogram mmm v and displays the following screen E Conv correspondent 65 C Chain Charge OnHook FwdOp DTMF m 2 34 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities After pressing the FwdOp key the following is displayed Forwarding EngOff The attendant dials the call prefix of the attendant terminal to be destination of the call forwarding without presentation As soon as the number is complete forwarding is activated automatically After the operation the attendant set automatically exits the Service function and returns to idle position 2 2 3 Chained extend v Implementation The attendant is in conversation with a correspondent following an i c call Status Bundle l OnHold Trace Releasl Status Bundle 02 user repertory cat lEnqOff Intrud Transf CallBk Releas Pressing the SERVICE fixed key activates the associated pictogram mmm v and displays the following screen Status Bundle 02 user repertory cat Chain Charge OnHook FwdOp DTMF Alcatel 4035 Attendant set R 3 Alcatel 4400 2 35 Chapter Attendant set facilities On pressing the Chain key the routed correspondent waits for the selected set to answer When the called party user answers the attendant set automatically returns to its id
7. With the label Releas displayed In ordinary and enquiry call position this function is used to release the communication in progress With the label Next displayed This function is used to connect to the call internal external with the highest priority The priority order is defined at system management level Alcatel 4035 Attendant set R 3 Alcatel 4400 Presentation of the attendant set 1 6 Call waiting LEDs The LED is used to indicate internal and external calls waiting on the attendant set via the following states Off No call is waiting on the attendant set Ongreen There are normal waiting calls Onred There are urgent and or priority waiting calls 1 7 Display and associated key The display comprises 2 lines of 40 alphanumeric characters Note The contrast of the display can be adjusted by pressing the i fixed function key followed by the Prog dynamic key see 8 3 1 3 2 Each line contains character strings whose length is a function of the information to be displayed The information concerns the status of the user the name programmed in the system the repertory number and the public network access category of the user the name of the trunk group the line selected in the trunk group and its number the display of the normal and urgent waiting call counters the authorised functions and facilities the data during system programming from the attendant set
8. Alcatel 4035 Attendant set R 3 Alcatel 4400 3 15 Chapter 3 Management from the attendant set 3 1 3 9 3 2 3 2 1 3 2 1 1 Autotest On pressing the i fixed key followed by ec and Test keys the screen displays Selftest mode Then after a short wait all the characters are displayed all the pictograms flash the programmed ringing melody is played through the loudspeaker and the LED comes on After a timer the test terminates on its own and the attendant set returns to its idle position General operation OF fixed key The ar fixed key is used amongst other things to validate the reservation of trunk groups which are declared as being reservable On pressing this key the following choices are proposed UO Select trk grp reservation 3 9 IResOn DODOff SelRes ResOff J J Vv V V selective reservation reservation cancellation automatic reservation direct seizure cancellation Reservation Cancel reservation y ResOn ResOff Pressing the ResOn key is used to reserve the trunk groups that have been declared reservable for the attendant set This declaration is entered by system management during the programming of trunk group characteristics If no trunk group has been declared reservable for the attendant set pressing the key will activate a ringing beep on the atte
9. Modify key the following is displayed 122 gt xxxx yyyy Name F Name Number xxxx and yyyy name and number if already programmed Name used to enter the name not mandatory F Name used to enter the first name Number used to enter the external number seize prefix included When the external number at least is entered the following for example is displayed 122 gt 00155667000 IName F Name Number Apply Back Press the Apply key for the content of the number to be taken into account Programming accepted is displayed If a name has not been programmed the external number is also used as name in the display of the number content 3 2 2 6 Mutual assistance between attendants Pressing the Q key then on the key below the Overfl label the following is displayed for example Overflow On No de activates mutual assistance Apply confirms the attendant s choice Alcatel 4035 Attendant set R 3 Alcatel 4400 3 29 Chapter Management from the attendant set After pressing the No key the following is displayed Overflow Off After pressing the Apply key the idle screen is displayed 3 2 2 7 Charging e Diagram Charge Extn Filter List Report Delete ly d Add Delete Back Modify Back Back Apply Back List All gt Cost gt Time Back Charge Last CallNb Reset Back Modify Apply Back Modify
10. lEngOff Broker Transf Trace Releasl The Info field indicates that the call is returned with camp on release 2 2 6 DTMF transparency v Implementation The attendant carries out an o g call by prefix or access code by abbreviated dialling by programmed key The remote set sends the conversation signalling Status Bundle OnHold Releas Alcatel 4035 Attendant set R 3 Alcatel 4400 2 39 Chapter Attendant set facilities Pressing the SERVICE fixed key activates the associated pictogram mmm and displays the following screen Conv correspondent Chain Charge OnHook FwdOp DTMF Pressing the DTMF key displays DTMF and exits from the Service facility The attendant dials the additional digits to be sent These digits are displayed on the right of the screen If the number dialled is greater than 10 digits each subsequent digit is displayed in the 10th position Pressing the SERVICE fixed key followed by the DTMF key exits the facility and displays the following screen Status Bundle OnHold Releas 2 2 7 Decimal transparency Reminder This facility is not taken into account on an ISDN trunk group v Implementation The attendant carries out an o g call by prefix or access code by abbreviated dialling by programmed key 2 40 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities The remote set s
11. to its idle screen with indication of the forwarding Normal wait 0 Forward1 Urgent wait 0 On pressing the Fwd2 key the attendant switches the group to Forward2 mode the first line of the display shows Forward2 The attendant set returns to its idle screen either automatically after a timer or by a forced return by pressing the 4g fixed key with indication of the forwarding Normal wait 0 Forward2 Urgent wait 0 The attendant completes the number of the entity x and confirms by pressing the Apply key The following is displayed Entity status Name Mode Prev Number Next Modify Back Name this is the name programmed by the administrator for the entity Mode indicates the operating mode for this entity Prev used to modify the previous entity Number used to set the entity number Next used to modify the next entity Alcatel 4035 Attendant set R 3 Alcatel 4400 3 21 Chapter 3 Management from the attendant set Pressing the Modify key is used to display and then select the entity calls operating mode Night Day Fwd1 Fwd2 Normal 3 2 2 2 Adjusting the group call threshold Pressing the Thresh key is used to set the mutual assistance threshold for group calls Pressing this key displays the programmed value on the screen if the threshold is exceeded the calls are redirected according to the mutual assistance function if it is act
12. Attendant set R 3 Alcatel 4400 2 1 Chapter Attendant set facilities After dialling the full repertory number of the called party the display shows user 3456 cat Ring CallBk Text Releas Selection screen The first line gives information about the called users Free indicates that the selected set is free user gives the name and first name of the called party if known to the system 3456 the internal repertory number of the called party cat indicates the public network access category of the set The second line displays the functions that can be activated from this screen Ring to activate ringing on the called set CallBk to store a callback request Text to leave a written message for the called party see the mini messaging Releas to release the communication in progress and return to idle position Pressing the T key is used to access the next screen The following is displayed Entity used to display the entity of the called set if an entity name has been programmed in management 2 2 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Calling the user set will be activated by pressing the Ring key The following is displayed Ringin user 3456 cat CallBk Text Releas Call screen The user answers the call and the screen shows 3456 cat OnHold Entity Releasl Conversation screen From this status the attendant controls the conver
13. Name F Name Categ By pressing the key then on the Dect key the screen displays Whom PARI Inst minst Regist Dereg Modify X Expiry Back Regist used fo manage according to its use the registration of a Dect mobile set in order to make it operational at PBX level Dereg used to de allocate a Dect mobile set 3 38 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set Modify used to modify the characteristics of a Dect mobile set Expiry used to list the Dect mobile sets that have reached their utilisation expiry date Whom used to search for a Dect mobile set by its identification number IPUI N PARI used to display the identification number of the PBX from which the Dect mobile set must communicate Inst minst allows the PBX to acknowledge Inst or not minst registration operations carried out from the mobile Dect set itself v Registration Pressing the Regist key displays Handset registration co E e 0 lPerma Int Vi Ext Vi Back es es H Perma used to allocate the Dect mobile set of an internal user Int Vi used to allocate the Dect mobile set for use by a visitor Ext Vi used to have the Dect mobile set for an external user recognised Back used to return to the previous menu Permanent internal user Pressing the Perma key displays Co Give extension number e Custer Appy
14. On which is used to validate DOD to the outside again for all sets Pressing the DOD On key de activates the pictogram associated with the B fixed key and displays DOD authorised The attendant set returns to its idle screen either automatically after a timer or by a forced return by pressing the 4g fixed key Alcatel 4035 Attendant set R 3 Alcatel 4400 3 17 Chapter Management from the attendant set 3 2 1 3 Selective reservation or reservation cancellation v SelRes ResOff Pressing the SelRes key authorises reservation of one or more trunk groups The display is as follows Reservation of trunk group Screen A The number of the trunk group to reserve is completed in the form of a 3 digit number entered via the keypad Each digit entered replaces a character The modification takes place automatically after the last digit and activates the associated mmm amp pictogram The screen displays Programming accepted Next Next used to start the procedure for reserving another trunk group over again return to screen A Back returns to the initial screen Pressing the ResOff key provides the possibility of cancelling the reservation of one or more trunk groups The screen displays Reservation of trunk group Screen B 3 18 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set
15. T NE 2 28 2 1 8 ROtlgi yprodrirmecconfelerie ucccxssavun sexa va euh Exe ae vEa ku e Ero d suu 2 30 2 1 9 Answering a call back request TET E S 2 31 2 1 10 Status messages Information messages ss 2 32 2 2 Additional telephone facilities 2 33 2 2 iacere 2 33 2 2 2 Forwarding between attendan s soc cueanc aeui sorters cedi suu E Uncut Ce dena e 2 34 2 2 3 Chained STUNG M 2 35 2 2 4 Charged Extend eer crest heme ni 2 36 2 2 5 Extend witicdmpsoltelediSQ ARE 2 38 2 2 6 DIMF TGS CN SINC Ve ue MENACE 2 39 2 2 7 DOC iMOITI CSO I nio V SR nn ani Le arcere ue 2 40 2 2 8 Transmission of a calibrated cut off flashing 2 42 2 2 9 Temporary suppression of automatic transfer ssssssssssssssnesrsnnnnnnnnnnernnnnnna 2 43 Chapter 3 Management from the attendant set 3 1 Attendant set operation 3 2 3 1 1 Ge elec caches recs cients cate rest dim est must di heat Ca ees Toni t s eae 3 2 3 1 2 CAO RENE ene Or re er tts nd eL et ect nt nel en eee 3 3 3 1 2 1 AUTOMATIC CONNECTION cue ccavce eaaa aaa a we dened cu aa a ee queen aaa a a aa aaas 3 3 3BA 19875 ENAA Ed1 May 99 Alcatel 4400 0 3 Alcatel 4035 Attendant set R 3 3 1 2 2 3 1 3 3 1 3 1 3 1 3 2 3 1 3 3 3 1 3 4 3 1 3 5 3 1 3 6 3 1 3 7 3 1 3 8 3 1 3 9
16. Unlit In normal service manual connection AUTO Change over to Automatic mode ENEBNE Change over to Auto mode automatic connection ON OFF Activate inhibit attendant set Poul Peactivation Unplug position Mm Normal Plug in position Unlit No reservation Direct seizure authorized GE Trunk group reservation ENENE Trunk group reserved EE HH Direct seizure prohibited on all sets 4 Redial Dials the last number dialled on the keypad again ja A Store Red Store a number for redial You cannot erase a stored num ber The new number stored takes the place of the pre vious number stored Unlit No activated EM Number stored Mult Hold Store call s in hold Unlit Lit Call s in hold No call in hold Flashing Retrieve from hold 3 Hands Free Makes it possible to make a call without going off hook to answer a call without going off hook to activate the handsfree microphone whilst in conversation Unlit HandsFree active HandsFree inactive I ox Activate inhibit loudspeaker Amplified reception inactive TE Amplified reception active Adjustment of sound level on loudspeaker Sound levels of the loudspeaker 4 p ET sex Sound level 3 FERT Sound level 4 I BEBE Sound level 5 6 EEHEHE Sound level 6 M BEEEEENN Sound level 7 eO Mute Activate i
17. dialled the name of the trunk group is displayed in case of overflow the name displayed is that of the trunk group actually used If no trunk is available the label Trunk unobtainable is displayed The external number is displayed as the digits are dialled On entering conversation reception of the answer signal or reception of the first charging unit after the timer the attendant is in the case of an i c call see 1 7 3 3 1 8 Dialling keypad The dialling keypad has 12 keys 1 to O 1 12 Alcatel 4035 Attendant set R 3 Alcatel 4400 Presentation of the attendant set 1 9 Loudspeaker and Hands free The loudspeaker is located under the handset and the Hands free microphone is located above at the bottom right of the set These 2 functions are automatically cutover when the attendant set is used in Hands free position On the other hand the loudspeaker can be validated when the attendant set is used from the handset In both operating cases the loudspeaker volume can be adjusted Validating the Hands free position and loudspeaker volume level are activated using the j Hands free m ox Loudspeaker p and 4 fixed keys Alcatel 4035 Attendant set R 3 Alcatel 4400 1 13 Chapter Presentation of the attendant set 1 14 Alcatel 4035 Attendant set R 3 Alcatel 4400 ME Chapter 2 Attendant set facilities 2 1 Main telephone facilities Rem
18. flashes Consultation is not shown on the attendant set Pressing the Text key in the selection screen displays the following screen Co Select a list FixMsg PrgMsg My Msg Menu fe es es ee ee Message departure screen FixMsg to send a pre programmed and complete message PrgMsg to send a pre programmed message to be completed by the attendant date or time for example My Msg to send a message drafted completely by the attendant Menu to return to the selection screen Complete message The attendant views the first of 8 pre recorded messages by pressing the FixMsg key Example Oe Please call reception Valid Back Next Menu mm Valid To confirm the choice and send the message displayed to the selected set Next to display the following message Back to return to the message departure screen Menu to return to the selection screen Pressing the Valid key displays The message has been sent Pressing the Menu key returns the attendant set to the selection screen Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Message to complete The attendant views the first of 8 messages to complete by pressing the PrgMsg key Example Waiting for you at reception M_ Back Next If the message is not appropriate the attendant can select Return to return to the message dep
19. key the additional call Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities 2 1 5 2 Routing with presentation By pressing the Ring key the attendant puts the correspondent on hold and calls on the called party side The following is displayed Co Status user repertory cat EnqOff Broker Transf CallBk Releas A The attendant remains in call mode and waits for the internal called party to answer When the user off hooks the attendant presents the communication By pressing the Transf key the attendant exits the conversation and the attendant set returns to idle position The internal user is put into conversation mode with the correspondent By pressing the Releas key the attendant releases the conversations B T and the attendant set returns to idle position 2 1 6 Routing an external o g call to a free set 2 1 6 1 The set is not in connection with the attendant set The attendant enters conversation mode with an external correspondent by prefix or access code abbreviated dialling programmed key See the description of the procedure in 8 2 1 3 From this state the attendant can route the correspondent without presentation route the correspondent with presentation The signalling during these routings is the same as for i c routings Note The charge units are charged to the attendant set when it is the l
20. led Next Y Releas The Info field indicates the number of the charged set The Charge field indicates the cost or the number of charge units charged to the set Note The Charge key can be used in the case of routing with presentation or to busy set Alcatel 4035 Attendant set R 3 Alcatel 4400 2 37 Chapter Attendant set facilities 2 2 5 Extend with camp on release v Implementation The attendant is in conversation with a correspondent following an i c call Status Bundle OnHold Trace Releas Status Bundle 02 user _ repertory cat EnqOff Intrud Transf CallBk Releas Pressing the SERVICE fixed key activates the associated pictogram amm and displays the following screen Status Bundle 02 user repertory cat Chain Charge OnHook FwdOp DTMF On pressing the OnHook key the correspondent is put on wait with the hold music and the attendant set returns to idle position Note If the called party user doesn t on hook the timer displays Camp On label Then the attendant set is called back by the correspondent put on hold 2 38 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities When the internal set on hooks the attendant set is called back The following is displayed Red led Normal wait 0 Urgent wait 1 Y amp 1he CampOn campon aaa and Next labels flash Info status Bundle
21. pressing the Consol key the following screen is displayed CDT Attendant consol INight Day Fwd1 Fwd2 NigSetl Then depending on the key pressed Night Day Fwd1 Fwd2 NigSet the screen displays the first repertory number for the forwarding programmed for the mode selected CDT Attendant consol Nb xxxx Modify Back Modify used to modify the forwarding repertory number Back is used to return to the previous display On pressing the Group key the screen displays CDT Attendant group Night Day Fwd1 Fwd2 NigSet The rest of this screen is the same as the one described for the Consol key On pressing the Entity key the screen displays Enter entity number Alcatel 4035 Attendant set R 3 Alcatel 4400 3 37 Chapter Management from the attendant set The attendant completes the entity number and validates this choice by pressing the Apply key The screen displays CDT Entity x Night Day Fwd1 Fwd2 NigSet The rest of this screen is the same as the one described for the Consol key 3 2 2 12 Dect mobile set Overview Dect Regist Dereg Modify Expiry Whom Pari Inst Inst Back mooo I Apply Back Apply Back Back Apply Back Back Apply Back Name F Name Categ Charge Last CalINb Reset Back Perma Int Vi Ext Vi Back L Fe Apply Back Apply Back
22. system management see Chapter 4 Key facilities programmable by system management The following functions can be assigned to these keys 1 4 not assigned programmable individual hold trunk group supervision Alcatel 4035 Attendant set R 3 Alcatel 4400 Presentation of the attendant set supervision of out of service trunks deletion of repertory number individual routing abbreviated dialling network network connection with supervision call presentation transfer with privilege The call presentation function is used to supervise waiting queues concerning entity calls private public calls external calls internal calls VIP calls call back return from chaining or charging inter attendant transfer individual calls normal hold others 1 5 Dynamic function keys 1 5 1 Principle These are keys SK1 to SK5 which are under the display By convention the keys SK1 to SK5 are numbered from left SK1 to right SK5 Co m es Q SK1 SK2 SK3 SK4 SK5 1 This function is preprogrammed on the Programmable 1 key which can neither be deleted or modified 2 Reminder An entity is identified by a unique number If the installation is shared for example between several compa nies each company constitutes an entity with its own sets trunk groups and attendant groups Alcatel 4035 Attendant set R 3 Alcatel 4400 1 5
23. to this set 1 This facility is used to implement the routing procedure in the same way as pressing the Transf key Alcatel 4035 Attendant set R 3 Alcatel 4400 2 33 Chapter 2 Attendant set facilities w Routing with extend and camped on release During the routing of an external communication to a busy internal set the attendant can put the call in the waiting queue with camp on release When the internal user on hooks the set is not rung but the external communication returns on callback to the attendant set The attendant can then route it to the called user v Decimal or DIMF numbering transparency Numbering transparency is used to send additional numbering on the line to the remote correspondent This numbering can be decimal or DTMF type v Cut off or flashing This facility sends a calibrated cut off or flashing on the line to call back at the remote end a numbering register or translator before sending numbering in transparency mode v Temporary suppression of automatic transfer When the Automatic transfer facility is validated the attendant can use this possibility to disable temporarily the automatic transfer so that for example the communication can be routed 2 2 2 Forwarding between attendants v Implementation The attendant is in conversation with a correspondent Co Status Bundle l OnHold Trace Releas mn
24. 35 Attendant set R 3 Alcatel 4400 Management from the attendant set Prog is intended for programming the environment of the attendant set WhoAml is used to display the identity of the attendant set AttGp is used to display the number ofthe attendant group and the group call number Lang is used to select the display language on the attendant set Issue is used to know the version of the software supported by the PBX If the gt symbol is shown on the right of the screen press the key The following is displayed You re in Guide mode Ring AutTrf Test call signal automatic on transfer attendant set selftest of attendant set Ring is used to program the call signal on the attendant set AutTrf is used to validate automatic transfer Test start the attendant set autotest 3 1 3 2 Programming the attendant set Pressing the Prog key provides access to the following sub menus Extn programming mode IMelody Keys Cntrst V individual repertory call ringing melody display programming contrast Alcatel 4035 Attendant set R 3 Alcatel 4400 3 5 Chapter 3 Management from the attendant set Melody to set the call ringing melody and its volume level on the attendant set Keys to program the keys and individual repertory Cntrst to adjust the display contrast wv Rin
25. 8 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set v Programming the programmable keys On pressing the i fixed key followed by Prog and Keys keys the screen displays Programming a key Empty Empty Empty Empty Emptyl Initial menu Programming a key After pressing the key on the set or add on module that the attendant wants to program the screen displays Number to enter the number required repertory prefix external abbreviated Back return to the initial screen empty in the case of a key that is not programmed or content of the key On pressing the Number key the following is displayed Please dial The attendant can enter the number which will be assigned to this key Alcatel 4035 Attendant set R 3 Alcatel 4400 3 9 Chapter Management from the attendant set Example Please dial 5563 Apply Delete Apply confirms the number dialled Delete erases the number programmed Back used to return to the initial screen Changing the content of a key After pressing the key in question the screen displays Repertory Number Delete Number used to change the number programmed Delete erases the programming for the key Back used to return to the initial screen To change the number see 8 Programming v Adjusting the contrast On pressing the i fixed key followed by Prog and Cntrst key
26. Alcatel 4400 Alcatel 4035 Attendant set R 3 v ALCATEL Alcatel 4400 Alcatel 4035 Attendant set R 3 Summary Alcatel 4035 Attendant set R 3 Chapter 1 Presentation of the attendant set 1 1 1 2 1 3 1 4 1 4 1 1 4 2 1 5 1 5 1 1 5 2 1 5 3 5 3 1 5 3 2 5 3 3 5 3 4 5 3 5 1 7 1 7 1 1 7 2 1 7 3 1 7 3 1 1 7 3 2 General observations ee 1 1 Add on equipment rs 1 2 Fixed function Keys uuo eee ee ees 1 3 Programmable keys with pictograms 1 4 Description of the DICO NON 25 1 53 1222225 o sen 1 4 Function of the KEV RERO CE DE ueec 1 4 Dynamic function Keys nnne 1 5 PUMA MOI met 1 5 Function of keys SK T TO SKS 2 52 cis fo ces esa cen NRA esa cence cnet hee 1 6 Operation of keys SKI fo SK5 ER EE o 1 7 FUNCTION koy SKT aradenn 1 7 FUNCTION key SK2 EEE arr civssivesivssues stvasuvectessucs A SNNN aaa 1 7 FURCTION KEY SKS A 1 8 FURETION KEY SKA sense RC ees 1 8 EFUACTION c qom ERE 1 8 Cal waiting LEDS ncaa essere e eds ech tes tice rin EIS eke 1 9 Display and associated key esses 1 9 Attendant set in plugged in position and idle 1 10 Attendant set in unplugged POSITION ei na cru anri ru rin eee 1 10 During COMMUNICATIONS processiDiQ 2 2 nca unio uia ea
27. Apply Back m zx Apply Back By pressing the key then on the key below the Charge label the following is displayed Charging mode Extn Filter List Report Delete Extn displays the content of a individual counter Filter defines the filter criteria for communication surveillance List used to add or withdraw the sets in the list of filtered users Report used to modify the observation period of the financial report Delete deletes all charging counters after validation 3 30 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set On pressing the Extn key the following is displayed Give extension number After entering the repertory number of the charged user for example 6632 the display shows the following possibilities Give extension number 6632 Charge Last CallNb Reset Back Charge gives the cost charge units since the last reset Last gives the cost charge units of the last user call CallNb gives the number of calls made by this user Reset erases the set counter after validation On pressing the Filter key the attendant accesses the filtering criteria used in user sur veillance The following for example is displayed Filtered List INoThre All gt Cost gt Time Back List surveillance of the users contained in this list NoThre no surveillance All surveillance of all the users gt Cost filters users under surveillan
28. The number of the trunk group to delete from reservation is completed in the form of a 3 digit number entered via the keypad as above After dialling the digits the pictogram associated with the cE fixed key is de activated and the following is displayed Programming accepted Next used to start the procedure for cancelling the reservation of another trunk group over again return to screen B Back returns to the initial screen If the number does not correspond to an existing trunk group the Value out of limits display is accompanied by an audible beep 3 2 2 Programming functions SERVICE fixed key The different programming functions can only be accessed by pressing the SERVICE fixed key when the attendant set is in idle position The different programming operations described in this chapter can be inhibited or locked by a password This password managed ot system management level is requested during modification of a locked programming operation The description below does not take into account this password Pressing the SERVICE fixed key provides access to the following main menu all authorised Set Mg Charge TrkO S NBSets Overil Date Status COS SysMem Thresh Alcatel 4035 Attendant set R 3 Alcatel 4400 3 19 Chapter 3 Management from the attendant set 3 2 2 Group status e Diagram Status Night Day Fwd1 Fwd2 Entity Pressing the Status key is used to mod
29. The presence of an additional screen is shown by the sign on the right of the display Return to the previous screen is shown by the sign 4 on the left of the display Press the lt gt key is used to move onto the next screen or return to the previous one Alcatel 4035 Attendant set R 3 Alcatel 4400 1 9 Chapter 1 7 1 1 7 2 1 7 3 1 7 3 1 l1 Presentation of the attendant set Attendant set in plugged in position and idle The screen shows the number of normal waiting calls and urgent waiting calls Urgent waiting calls are calls waiting longer than 30 seconds They concern both circuits and sets that are routed calling or being called back or on ordinary hold In the event of no reply to waiting calls after a programmable threshold a specially cadenced ringing is sent and followed by display Waiting calls before the screen shows Operator absent To return to operational mode unplug and then plug in the attendant set see 8 3 1 1 Attendant set in unplugged position The screen shows the status of the group which can be Night service or Day service or Forward 1 or Forward 2 Regardless of the service displayed the attendant set is inhibited Only the command for changing to plugged in position see 3 1 1 can be activated During communications processing The screen completes the information provided by the labels and atall times displa
30. a es cu ee hen ehe cn eo eee cens 1 10 Ordinary or enquiry call to an internal set esee eere 1 10 Call Dy GNM IMTSHNOU SST ss ccc wees ere wack wee rece wee we ce we ee we ce wade we de we de we cece ee we rene rene dee ee we etees 1 11 3BA 19875 ENAA Ed1 May 99 Alcatel 4400 0 1 Alcatel 4035 Attendant set R 3 1 7 3 3 C external COMMUNICATION eese eene eene nnn nnn nnn neni nnn nnn nnn 1 12 7 3 4 O g external communication raaa aa aE aa aa ae e aa aa a aaa a aa aaea a a aaa a a 1 12 1 8 Dialling keypad eee 1 12 1 9 Loudspeaker and Hands free esses 1 13 Chapter 2 Attendant set facilities 2 1 Main telephone facilities 2 1 2 1 1 Call to a free internal USer s ca ce en nt E EE 2 1 2 1 1 1 PHI CHONG ij ance H 2 1 2 1 1 2 The set is not forwarded wacececeeeeeeeeeeeeeeeeeeueeueeeeeeenseuseueeeeueeuseuseusueeueuseusausueeuseusauss 2 1 2 1 1 3 The set is forwarded to another set e eeeeseeeeeeee esee enne nnn nnn nnn nnn nnn nnn 2 11 2 1 1 4 Ge Naialnte le tte Se SI nLe IS APRES 2 12 2 1 1 5 Phionelbook isi c5 tevitevateuteusaveta cuss 52a E002 E yi ani eco ta et on eme ec esse none ERA EORR EIUS 2 13 2 1 1 6 Call by abbreviated GIGIING 423532222 2222223 5322 24222222252 52224232 ax 53a dan en anse dent antete 2 16 2 1 1 7 Call DY pregramrmrie
31. aiting calls counter by the display of the Next label s 5 Green led Normal wait 1 Urgent wait 0 Y Next v The call is a group call If an internal user dials a group number the attendant sees Normal wait 1 Urgent wait o Green led Intern Next T Pressing the Intern key is used to answer all the group calls Pressing the Next key is used to answer a group call if it is the only one presented to the attendant set all the other calls in line with call priorities v The attendant does not answer immediately If the attendant does not answer at once and waits the call changes to urgent wait which is indicated as follows the green LED becomes red the normal waiting calls counter is decremented the urgent waiting calls counter is incremented Alcatel 4035 Attendant set R 3 Alcatel 4400 2 23 Chapter Attendant set facilities Red led Normal wait 0 Urgent wait 1 Y Next amp The Next label flashes Pressing the Next key puts the attendant in conversation with the calling user or trunk if it is the only one with the calling user or trunk with the longest waiting duration if there are several The display shows foran internal user Status user repertory cat OnHold Entity Releas status indicates the status of the caller set user gives the name of the caller party if it is known to the system repertory gives th
32. al repertory call by name a key programmed in individual call The first correspondent remains in conversation with the attendant Alcatel 4035 Attendant set R 3 Alcatel 4400 2 25 Chapter 2 1 5 1 2 26 Attendant set facilities After the selection the following is displayed Status bundle user repertory cat lEnqOff Ring Transf CallBk Releas From this status the attendant can proceed with routing without presentation routing with presentation Routing without presentation By pressing the Transf key the attendant exits conversation and returns the attendant set to idle position The internal user is in call mode and the correspondent camps on wait on the internal user As long as the internal user has not answered the CampOn label is displayed to indicate a circuit being routed Normal wait 0 Urgent wait 0 CampOn I If the internal user does not answer before the end of the routing timer the screen shows Red led Normal wait 0 Urgent wait 1 Y Next lt lt The CampOn and Next labels flash Note If no other additional call is presented to the attendant set pressing the Next key can also be used fo retrieve the waiting call On the other hand if an additional call is presented to the attendant set and if its call priority is higher than the waiting call pressing the CampOn key can be used to retrieve the waiting call and the Next
33. ant set R 3 Alcatel 4400 2 11 Chapter Attendant set facilities The attendant is not yet informed of the set forwarding By pressing the Ring key the forwarded set is rung and the attendant set display shows that the called party is in time delayed forwarding to another set Ringin 3456 gt 7890 CallBk Fwd Releas Call screen on 3456 By pressing the Fwd key the forwarding destination set is selected and the attendant set display shows Free 7890 lt 3456 cat l Ring Overid CallBk Releas V 7890 call screen Ringin 7890 lt 3456 cat Overid CallBk Releas Communication release 2 1 1 4 Call by individual repertory v implementation The individual repertory see 8 3 1 3 2 is used to select an internal or external user by a key without having to dial the number of the required user Call by individual repertory can be carried out from the attendant set idle position or when the attendant set is in enquiry call phase 2 12 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Access to the repertory is by pressing the amp key and the various users programmed are displayed for example User User User User User User User User User User If other screens are programmed press the amp key in order to access these screens or the top line By pressing one of the programmed keys the associated number 3456 for example is displa
34. ant set can continue to service the different calls received On pressing the ON OFF fixed key again the screen displays Please confirm ec es po co The pictogram associated to xy ON OFF key is unlit change over to return to unplugged position normal service Display of the group status On pressing the No key the attendant returns to normal operating mode Pressing the Yes key de activates the attendant set and causes it to change to Unplugged position If this is the last attendant set still in service this operation causes the entire group to change to Night service The procedure for returning to normal service is the same as described above 3 1 2 AUTO fixed key 3 1 2 1 Automatic connection On pressing the AUTO fixed key the segments of the associated pictogram light up mmm o and the screen displays Automatic connection mode The attendant set returns to its idle screen either automatically after a timer or by a forced return by pressing the 4 e fixed key This operating mode is used to connect the attendant set automatically to any i c call or any call that is waiting during call routing Alcatel 4035 Attendant set R 3 Alcatel 4400 3 3 Chapter 3 Management from the attendant set 3 1 2 2 Manual answer When this key is press
35. arture screen Next to display the next message Menu to return to the selection screen The attendant has chosen to complete the message Example Waiting for you at reception M DUMAS Valid Back Next ERASE Menu As soon as the message is complete Sending the attendant presses the Valid key to confirm ERASE to correct the value entered Message to create The attendant can draft his own message 127 characters maximum by pressing the My Msg key When he has finished drafting the message the display shows for example You have a visitor at reception Valid Back ERASE Menu Alcatel 4035 Attendant set R 3 Alcatel 4400 2 9 Chapter Attendant set facilities If the length of the message exceeds 40 characters the screen becomes You have a visitor at reception Valid Scroll Back ERASE Menu Valid To confirm and send the message displayed Back to return to the message departure screen Scroll to view the complete text of the message ERASE to correct the value entered Menu to return to the selection screen Note The pre defined message texts can be modified by system management which can also be used to create new texts v Apology message When a user can leave an apology message in the event of no reply the attendant can read the message as soon as this user has been selected Example AbsMsg Free user 3456 cat Ring CallBk Text Releas After pressing t
36. ase Back is used to return to the initial menu 3 case the ringing is in delayed mode with beep Delayed ringing with bip IWithou Normal Dela Withou used to delete the ring see 4 case Normal used to return to normal mode see 1 case Delay used to modify the signalling by entering a delay see 2 case 3 14 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set Back is used to return to the initial menu 4 case the ringing is deleted No ringing INormal Dela Bip Normal used to return to normal mode see 1 case Delay used to modify the signalling by entering a delay see 2 case Bip used to program a beep on call presentation see 3 case Back is used to return to the initial menu 3 1 3 8 Automatic transfer The automatic transfer function is used to route a call to a free user immediately after user numbering without the attendant carrying out the transfer operation On pressing the 1 fixed key followed by and AutTrf keys the screen displays Automatic transfer Off Apply confirms the halting of the Automatic transfer function Yes displays the screen used to activate automatic transfer After pressing the Yes key the screen displays Automatic transfer On Apply confirms activation of the Automatic transfer function No displays the previous screen which is used to de activate the automatic transfer
37. ast to be involved in a communication in case of no answer to a transfer for example 2 1 6 2 The set remains in connection with the attendant set In this case the attendant enters conversation mode with the external correspondent during the enquiry call phase The link is established by an ordinary transfer Alcatel 4035 Attendant set R 3 Alcatel 4400 2 27 Chapter Attendant set facilities 2 1 7 Routing on busy set v Multiline set After dialling the user set number the following is displayed for example Busy Bundle 02 user 3456 cat EnqOff Ring Transf Intrud Releas gt Busy to indicate that the set has at least one resource free EnqOff to cancel the routing in progress and return to conversation with the first correspondent Transf to transfer the call in progress transfer on selection Intrud to proceed with intrusion in the conversation Releas to release the communication in progress and return to idle position Note The name of the trunk group is displayed if this concerns external call routing By pressing the c key the screen shows Busy Bundle 02 user 3456 CallBk Text Disply Entity CallBk to store a call back request Text to leave a message in text form see 8 mini messaging Disply to display a message directly on the screen of the called party set Entity to display the entity of the called set if an entity name is programmed by management 2 28 Alcatel 4035 A
38. be retrieved from attendant set idle position If the attendant set changes to unplugged position the calls on hold will be re distributed after a timer Putting on hold does not increment the Normal wait Urgent wait counters 4 2 Alcatel 4035 Attendant set R 3 Alcatel 4400 Key facilities programmable by system management v Call presentation This function is used to allocate the waiting queue operating mode One or more traffic currents can be associated with one or more keys By pressing a key the attendant takes the waiting call with the highest priority from the traffic current s services by the key At the installation level this key can be dedicated for trunk group calls without numbering all entities DDI public calls all entities DDI ATL private calls internal calls all entities unanswered DDI calls all entities private network calls to an attendant group public network calls to an attendant group VIP calls local or ISDN via abbreviated dialling other calls miscellaneous VIP2 calls call back general hold chained withdraw charging recall inter attendant transfer individual attendant call At entity level this key can be dedicated for trunk group entity calls without numbering DDI public entity calls DDI ATL private entity calls internal calls unanswered DDI entity calls Note The programmable key 1 is already pre programmed as a call presentation ke
39. cd KOy 2x ee ex exe x eeu eren o ER EA ERE ERE ERERERPRER 2 17 2 1 2 Call to an internal user who is not free asssssssssssuusenunsnnunsnnunnnnunnnnnnnnnnnnnnne 2 17 2 1 2 1 MING IN BUS sacar ance ste 2 17 2 1 2 2 The set cannot be reached eceecsecceeceereeeceessesceeseussneceesanseesouscuscoususceesousaaeeusans 2 19 2 1 2 3 TAS setoesitolOXISE sers rire end agua pi Gu ago arte nement ne es n tem 4 Ono ape za aw Os RY DR REN RES 2 19 2 1 3 x iiie ree pene eee ae eee ue 2 20 2 1 3 1 B prefix or gecs Code M 2 20 2 1 3 2 By abbreviated GIGIING 2 22222 2 22 2 02222 2 0 2 02 een itendeietenereete nee netetedesetaenenes 2 22 2 1 3 3 Byprogrammed KEY METER 2 22 2 1 4 Answering ARLON CIS 2 23 2 1 5 Routing an external I C call to A free Sef sanssunmsmannenmneanns 2 25 2 1 5 1 Routing without presentator ssissss asuisin ccascdcedcasseceteeeccesdecesenececchuasceecdreeeeeeazets 2 26 0 2 Alcatel 4400 3BA 19875 ENAA Ed1 May 99 Alcatel 4035 Attendant set R 3 2 1 5 2 ROUTING with presentation 2 22522 eiie a to oan cneecedeeveeseceeveececveseeceeveeeeeeneuecens 2 27 2 1 6 Routing an external o g call to a free set sis 2 27 2 1 6 1 The set is not in connection with the attendant set sees 2 27 2 1 6 2 The set remains in connection with the attendant set s s sssssssnuununununnununnnnunununnnne 2 27 2 1 7 aUi Soie seca ote
40. ce according to a call cost criterion gt Time filters users under surveillance according to a call duration criterion Nota If the PBX is managed in Charge unit rather than Cost then gt Pulse is displayed in place of gt Cost On pressing the NoThre key the key label changes to List and vice versa On pressing the All key the label of this key becomes NoThre and vice versa Alcatel 4035 Attendant set R 3 Alcatel 4400 3 31 Chapter Management from the attendant set On pressing the gt Cost key the following is displayed Enter cost charging threshold ie Modify Apply Back Modify modifies the existing value of the cost threshold Apply validates the value of the cost threshold Back used to return to the previous menu Nota If the PBX is managed in Charge unit then Enter unit charge threshold is displayed After pressing the Apply key return to the previous menu modified accordingly Example Filtered List Cost NoThre All CostOf gt Time Back CostOf used to delete the filtering per cost threshold The users contained in the list are put under surveillance if the cost of their communications exceeds the value entered On pressing the gt Time key the following is displayed Enter time charging threshold Modify Apply Back Modify modifies the existing value of the duration threshold Apply validates the value of the d
41. correspondent 2 is automatically put on hold and receives the please wait music Conv user 3456 cat lEnqOff Broker Transf Entity Releasl Conversation screen with correspondent 1 2 6 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Press the Broker key correspondent 1 is automatically put on hold and receives the please wait music Conversation screen with correspondent 2 Conv user 7890 cat EnqOff Broker Transf Entity Releas 3 Back and forth transfer release cancel enqui z Sa Urgent wait 0 l 3456 cat OnHold Entity Releasl 1 By pressing the Transf key correspondent 1 is transferred to correspondent 2 and the attendant set returns to its idle position 2 It also returns to idle position when the Releas key is pressed to release correspondents land 2 3 The attendant can continue back and forth by pressing the Broker key 4 Cancel the enquiry call by pressing the EnqOff key v Mini messaging This function allows the attendant to leave the user a text message either pre programmed by the system administrator or to be completed by the attendant or to be written completely by the attendant Alcatel 4035 Attendant set R 3 Alcatel 4400 2 7 Chapter 2 Attendant set facilities The recipient of the message is informed of its presence by the message LED which
42. ction key SK e With the label Reseiz displayed This label is displayed during an o g call to the exterior on transmission of the first digit of the external number This function is used to renew the numbering on the same line the system automatically carries out release and line seize and on display of the trunk number it is possible to start numbering again e With the label EnqOff displayed This function is used to release the enquiry call communication and return to conversation mode with the first correspondent 5 3 2 Function key SK2 With the label Ring displayed Following an ordinary call or an enquiry call to an internal user this function is used to activate ringing on the set on which the call has been connected If the set is free its number is shown on the display preceded by the indication Free If this user has just off hooked before the call it receives the music on hold indicating that it is reserved by the attendant and Conv is displayed before the number in this position pressing this key can then be used to enter into conversation with the internal user e With the label Broker displayed This function is used when the conversation in enquiry call mode has been established to change from one correspondent to the other by pressing the key with automatic hold of the other correspondent e With the label Intrud displayed Following an ordinary call or enquiry call t
43. ctivated from the conversation screen The attendant dials on the keypad the first digit 7 of the set directory number to be called for example 7890 Releasl Numbering screen in enquiry call Pressing the EnqOff key is used to cancel the enquiry call and return to the conversation screen 2 4 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities The attendant dials the rest of the number After dialling the following is displayed Free user 7890 cat EnqOff Ring Transf CallBk Releas gt Selection screen in enquiry call Press the Ring key and called party answer The following is displayed Conv user 7890 cat EnqOff Broker Transf Entity Releasl Conversation screen in enquiry call Cancel the enquiry call press the EnqOff key and return to the first correspondent user 3456 cat OnHold Entity Releasl Conversation screen In this position the attendant can release the conversation by pressing the Releas key or carry out another put on hold by pressing the OnHold key Alcatel 4035 Attendant set R 3 Alcatel 4400 2 5 Chapter Attendant set facilities v Back and forth Back and forth is activated between sets 3456 and 7890 Starting from the conversation screen in enquiry call Conv user 7890 cat EnqOff Broker Transf Entity Releas Conversation screen in enquiry call Press the Broker key
44. de 8745 in the example 2 30 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Code for meet me conference 8745 EnqOff Releas After code identification the screen shows the number of participants in the conference Example Code for meet me conference 4 EnqOff Transf Releas By pressing the Transf key the attendant adds the correspondent to the programmed conference The circuit is saturated In this case the screen shows that the number of participants is at its maximum and that no more can be added Notes When a participant enters the conference an audible beep signals this during the conversation If an external trunk is alone in the conference it will be forwarded to the attendant set after a timer On the other hand if a set enters the conference with this trunk the timer is cancelled 2 1 9 Answering a call back request An authorised internal user can activate a call back request to the attendant If a call back request is activated the screen displays Normal wait 0 Urgent wait 0 CallBk I Alcatel 4035 Attendant set R 3 Alcatel 4400 2 31 Chapter 2 Attendant set facilities 2 1 10 2 32 By pressing the CallBk key the attendant sees the following displayed for example a Free user 3456 cat Delete Ring Text Entity Releas ee By pressing the Ring
45. displays Number already assigned l Please select extn type 4040 4034 4023 4012 4011 gt Then select a profile from those proposed Pressing the key provides access to other profiles if they are available 4001 4075 4302 4304 4321 Analog 4074 GAP 40xx Reflex sets except 4075 4074 DECT mobile set 43xx Digital sets Analog Analog set GAP GAP mobile set Alcatel 4035 Attendant set R 3 Alcatel 4400 3 23 Chapter Management from the attendant set Then define the name and first name of the user Enter surname amp first name Name F Name Name Valid ERASE Back Enter the name of the user using the alphabetical keyboard and press the Walid key The following is displayed Enter surname amp first name Name F Name First name Valid ERASE Back Enter the first name of the user using the alphabetical keyboard and press the Valid key Provided the name and first name have been validated the following screen is displayed Enter surname amp first name IName F name Apply Back 3 24 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set By pressing the Apply key the attendant validates the programming If the programming is accepted the screen displays Programming accepted Back used to return to the initial general screen Pressing the Modify key is used to comple
46. e line again so that the attendant can restart external numbering again After pressing the Endial key the screen changes to In ordinary call Example 0155665710 Reseiz Releas Numbering screen Note If the attendant uses a digital link Text is displayed and as for an internal user a text message can be sent to the called party see 8 mini messaging 2 20 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities When the external called party answers the following is displayed for example Status Bundle 02 OnHold Releas Conversation screen Status indicates the status of the line selected Bundle gives the name of the group of lines selected 02 is the number of the line in the group In enquiry call The attendant activates enquiry call mode by dialling the number of the correspondent directly or by using call by name see 8 2 1 1 5 Example 0155665710 EnqOff Broker Transf Text Releas Numbering screen 0155665710 is the external number dialled The attendant can use the following keys EnqOff to cancel the enquiry call with the correspondent called Broker to activate back and forth when the attendant set is connected to a correspondent in enquiry call Transf to transfer the call to the caller user transfer on ringing Text to leave a written message for the called party if obtained via a digital link Releas to release the current call and re
47. e repertory number of the caller party if it is known to the system cat indicates the public network category of the caller party By pressing the OnHold key the correspondent is put on hold Foran external correspondent Status Bundle OnHold Trace Releas Status indicates the status of the caller trunk Bundle gives the name of the caller party if known to the system Trace used to launch the communication traceability request 2 24 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Pressing the OnHold key advances the communication either by a call to an internal user or by another call to the exterior By pressing the OnHold gt key the correspondent is put on hold From this position the attendant can activate an enquiry call to another set or release the communication in progress by pressing the Releas key Note In the case of an ISDN call the following is displayed call reference call number OnHold Trace Releas If the call number is not to be sent the call number field is replaced by Numeris The rest of the call operation is the same as described above 2 1 5 Routing an external I C call to a free set The attendant answers the call and enters into conversation with the correspondent The following is displayed Status Bundle OnHold Trace Releasl The attendant selects the internal user by its repertory number the individu
48. econd digit is received the screen displays Programming accepted To exit press the Back key Alcatel 4035 Attendant set R 3 Alcatel 4400 3 27 Chapter Management from the attendant set On pressing the Conect key the following is displayed Connection category XX gt Cursor Featur Baring Charge Conect CstCtr position The attendant enters the new value 00 to 31 As soon as the second digit is received the screen displays Programming accepted To exit press the Back key On pressing the CstCtr key the following is displayed Cost centre gt XXX gt 5 Etat IFeatur Baring Charge Conect CstCtr Position The attendant enters the new value As soon as the last digit is received the screen displays Programming accepted To exit press the Back key 3 2 2 5 External abbreviated dialling Press the SysMem key to modify the abbreviated numbers The following screen is displayed Enter System memory number 122 gt Jaures 0015566700 Delete Modify Next Back Delete used to delete the content of the number and return to the initial menu Modify used to modify the content of the number external number and or name Next used to complete the row of the next required abbreviated number 3 28 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set Back return to the previous menu After pressing the
49. ed is displayed After repair the correct operation of the trunk is tested by the system and if this is successful the trunk is removed from the list of defective trunks 3 2 2 10 Date Time Pressing the Date key displays the following Date Date Time Date used to modify the date for the entire installation Time used to modify the time for the entire installation Alcatel 4035 Attendant set R 3 Alcatel 4400 3 35 Chapter Management from the attendant set Back used to return to the initial screen On pressing the Date key the screen displays the date programmed The date can be modified as follows enter via the number keypad 2 digits for the day enter via the number keypad 2 digits for the month enter via the number keypad 4 digits for the year On pressing the Time key the screen displays the time programmed The time can be modified as follows enter via the number keypad 2 digits for the hours enter via the number keypad 2 digits for the minutes 3 2 2 1 Routing tables By pressing the key then on the RouTab key the attendant can manage the various forwarding operations for the attendant terminal attendant group the entity all this in night mode day mode forwarding 1 and forwarding 2 The screen displays Routing tables Conso Group Entity 3 36 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set On
50. ed again the segments of the associated pictogram go out and Manual connection is displayed The attendant set returns to its idle screen either automatically after a timer or by a forced return by pressing the gw fixed key This operating mode queues the calls in a waiting queue as and when they arrive Attendant intervention is required to take a call 3 1 3 i fixed key 3 1 3 1 Principle Pressing the i fixed key activates the guide for customising the environment of the attendant set This operation can be used to find out the identity of the attendant set and proposes programming assistance in for example the following situations modifying the call melody modifying the language used adjusting the display contrast modifying the date and time of the installation checking correct operation of the attendant set by an autotest Pressing the 4 fixed key is used to terminate the operation in progress and return to idle position On pressing the i fixed key the initial menu is displayed You re Guide mode EO Prog WhoAml AttGp Lang Issue mu pa Vv g Software anguage version programming 7 Group attendant call ringing melody V number contrast Attendant set call number individual repertory identity of the group Initial menu 3 4 Alcatel 40
51. ee 8 3 1 3 2 pressing this key activates the display of the selection screen concerning this user The rest of the operation is the same as for an ordinary call 2 1 2 Call to an internal user who is not free 2 1 2 1 The set is busy v Multiline set Reminder A multiline set with one resource remaining free is viewed by the attendant set as a free set However to show that the set is busy with a resource the attendant sees Busy displayed in place of Free After dialling the repertory number of the called party the attendant sees for example Oe Busy user 3456 cat l Ring Intrud CallBk Releas em Intrud used to enable intrusion By pressing the amp key the following is displayed e Text Disply Entity assoc I Busy user 3456 cat par Text Disply Entity assoc used to leave a mini message in text form see mini messaging used to display a message directly on the screen of the called set see below used to display the entity of the called set if an entity name is programmed by management used to call the associate of the called party set Alcatel 4035 Attendant set R 3 Alcatel 4400 2 17 Chapter Attendant set facilities Pressing the Ring key displays the next screen Ringin user 3456 cat l CallBk Text Releas gt Ringin user lt Entity assoc The rest of the operation is the same as d
52. eld of business telecommunications and the requirements expressed by numerous users It offers additional interfaces for connecting a BRAILLE console and or a computer terminal for use by a visually handicapped attendant We recommend you read this user manual to become familiar with the operating possibilities of this terminal in the context of software version 3 Keep the manual handy for future reference whenever you need details about an operation or require confirmation about different aspects Alcatel 4400 3BA 19875 ENAA Ed1 May 99 NN Chapter Presentation of the attendant set 1 1 General observations The purpose of the attendant sets organised in groups is to ensure the routing of external calls and where appropriate to call the exterior on request from installation users In addition certain functions can be implemented from the attendant set such as installation reduced service cut over if this set is the last one still in service reservation of external lines for its exclusive use if trunk groups can be reserved monitoring of installation operation operation in automatic connection programming of services such as date and time collective repertory charging unit counters etc 1 2 3 4 5 6 7 nm qe TG J S G CS pr Aeon 13 172 11 10 9 8 User view of the terminal The Alcatel 4035 attendant set is equipped with the following elements 1 Handset can be
53. ends the conversation signalling Status Bundle OnHold Releas Pressing the SERVICE fixed key activates the associated pictogram mmm v and displays the following screen Conv correspondent IChain Charge OnHook FwdOp DTMF Conv correspondent Pulse TBR TrfOff Pressing the Pulse key displays Decadic and exits from the Service facility The attendant dials the additional digits to be sent These digits are displayed on the right of the screen If the number dialled is greater than 10 digits each subsequent digit is displayed in the 10 position Pressing the SERVICE fixed key followed by the Pulse key exits the facility and displays the following screen Status Bundle OnHold Releas Alcatel 4035 Attendant set R 3 Alcatel 4400 2 41 Chapter 2 Attendant set facilities 2 2 8 Transmission of a calibrated cut off flashing Reminder This facility is not taken in account on an ISDN trunk group v Implementation This facility lets the attendant activate at the remote PBX end callback by a register for acceptance of the numbering by a suffix a service operation remote attendant intervention The attendant carries out an o g call by prefix or access code by abbreviated dialling by programmed key After the attendant has entered conversation mode with the remote set the calibrated cut off can be used to call a DTMF numbering translator
54. ens 3 19 Eoo O c 3 20 Adjusting the group call threshold sssssssssisssssscsseseussnessussnssasnesessssnesnnsunesssassessees 3 22 Declarng anew proflle 2 222 05 co 1s etu nos e area elu ro so puru ae ener teen essences 3 22 COMCQONGSS 3 26 External abbreviated dialling wccccccccscccccsessccccececessccscdccecccnscccscaececescaecasceecedesessece 3 28 Mutual assistance between attendants eeeeeeeeeee eene eene nnne nnn nnn 3 29 ealelrelomt 3 30 INSTONOMOM STATUS EUER 3 35 Defective external line sscsscceecsssseeceesseeceeseusseecussacceesescuecussusceesousceecousousceesoues 3 35 DOTS TIM ae iced RPHT 3 35 ROUTING TODISS ciccccccccccesccecstecccedstecccecedecstesececedecesecssecececedecscesececctedececeseccesdezecee 3 36 Dect MOBIS RITE 3 38 Alcatel 4400 3BA 19875 ENAA Ed1 May 99 Alcatel 4035 Attendant set R 3 Chapter 4 Key facilities programmable by system management 3BA 19875 ENAA Ed1 May 99 Alcatel 4400 0 5 Alcatel 4035 Attendant set R 3 Overview The Alcatel 4035 UA 3G attendant set has been designed to offer easy use of the PBX services and minimum training requirements resulting in fast hands on operation The attendant set combines the experience of Alcatel in the fi
55. ernal incoming call without this call being placed in the common waiting queue and re distributed When a call is being routed the mmm pictogram is lit If the set does not reply before the end of the routing timer the pictogram will flash to indicate the change to urgent wait individual routing does not increment the Normal wait Urgent wait counters As long as the set has not answered the attendant can retrieve the call by pressing the routing key the flashing pictogram goes out Note In the case of a local call or o g call this key can be activated It is used to transfer the call v Network network transfer This function is used to inter connect 2 external trunks via the installation with the possibility of releasing the connection After an incoming call the attendant initiates an outgoing call to a correspondent and enters conversation Alcatel 4035 Attendant set R 3 Alcatel 4400 4 1 Chapter 4 Key facilities programmable by system management Pressing the key connects the 2 trunks and the supervision is activated the aam pictogram is on steady Pressing the key again results in attendant intrusion with the intrude tone the central segment of the m aw pictogram flashes Pressing the key again results in exit from intrusion and restarts the supervision the amem pictogram is on steady again Once the connection is released the aem m picto
56. escribed for a free set v Single line set multiline set without resource remaining free The user is in conversation with a correspondent After dialling the repertory number of the called party the display shows Status user 3456 cat l Intrud CallBk Text Releas The Status field indicates Busy l if the set is internally busy Busy E if the set is externally busy Pressing the Releas key is used to release the communication in progress and return to idle position The Intrud key is displayed to enable intrusion To cancel pressing the IntOff key Pressing the amp key is used to display the Disply and Entity labels 2 18 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities In all cases pressing the Disply key displays the following Select a list FixMsg PrgMsg My Msg Message departure screen The Disply function uses the same items as the Text function described above see mini messaging As soon as it is validated by the attendant the message is displayed immediately on the screen of the called set Note When the recipient validates consultation of the message displayed the attendant set awaiting the reply displays Message read Pressing the Text key is used to leave a message for the recipient using the same procedure as described above The LED on the recipient set indicates the presence of a message the consultatio
57. espondent has activated a apology message v External call Conv the line is considered in conversation by the PBX Free the external line is released 2 2 Additional telephone facilities 2 2 1 Principle The additional facilities can be accessed by the SERVICE fixed key only if the attendant set is in conversation with a correspondent These facilities are as follows forwarding between attendants routing with chained extend routing with charged extend extend with camp on release decimal or DTMF numbering transparency possibility of sending on the line a calibrated or flashing button pulse temporary suppression of automatic transfer v Forwarding between attendants The attendant can forward an internal or external call to another attendant or attendant group where the attendant set is in service and available v Routing with chained extend Routing with chained extend allows the attendant to route a external communication to an internal user set This communication will call back on the attendant set when this user of this set on hooks In this way the attendant can route the same call successively to several user sets v Routing with charged extend During the routing of an external o g communication to an internal user charged extend activates callback to the attendant set on internal set on hook Answering the call back displays the identity of the set and the number of charge units charged
58. ging Melody Volume level The call ringing melody on the attendant set can be selected from 16 available melodies Each melody has 7 different volume levels On pressing the i fixed key followed by Prog and Melody keys the screen displays Melody programming Prev Level Level Next Back mc ee On pressing the Level or Level keys the melody programmed in the attendant set will be played through the loudspeaker continuously Prev activates the call ringing melody of row 1 Level and Level used to modify the volume level Next activates the call ringing melody of row 1 Back returns to the initial screen and automatically stores the melody played via the loudspeaker v Programming the individual repertory On pressing the i fixed key followed by Prog and Keys keys the screen displays Key programming Empty Empty Empty Empty Empty m Initial menu 3 6 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set On pressing the key the second screen is displayed Key programming Empty Empty Empty Empty Empty The identifiers flash to indicate that it involves additional screens By pressing the key you can view 5 successive screens before returning to the initial screen Programming a repertory key After pres
59. gram goes out Note This function can only be activated in the case of two external calls w Trunk group supervision This function allows the attendant to monitor the occupation level of a trunk group via a key The segments of the pictogram will be off J if there is still at least one trunk free in the trunk group will be on amm if no further trunk is available in the trunk group If there are still trunks free pressing this key corresponds to an external trunk ordinary seize without numbering of this supervised trunk group w O fS trunk supervision This function is intended to inform the attendant of the incorrect operation of a trunk no tone when seized As soon as the system detects this it lights up the segments of the pictogram of the programmed key On pressing this key one or several times the display indicates the number s of the defective termination s The termination can be isolated from the trunk group by a service operation v Individual hold Individual hold puts an external o g or i c correspondent on hold on a specific circuit Pressing the key connects the correspondent to this individual circuit connected to the music on hold and the J associated pictogram lights up When the timer expires the Je pictogram starts flashing Several keys can be programmed as individual hold according to the size of the installation The correspondent can only
60. he ec key the AbsMsgp label is displayed The attendant presses the AbsMsg key to view the message recorded Example In a meeting please do not disturb Menu used to return to the selection screen 2 10 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities 2 1 1 3 The set is forwarded to another set The set is in immediate forwarding mode For example set 3456 is forwarded to set 7890 After dialling the called party repertory number the display shows Free 7890 lt 3456 cat I Ring Overid CallBk Releas The display indicates that the set is in immediate forwarding to another set and gives the repertory number of the forwarding destination set The use of the Overid key is used to activate the Privileged access overide facility so that the forwarded set can be called Pressing the Ring key is used to ring the forwarding destination set After pressing the Overid key the screen shows Free user 3456 cat l Ring CallBk Text Releas gt Selection screen From this screen the operation is the same as for a free set Pressing the Releas key is used to release the communication in progress and return to idle position The set is forwarded on no reply For example set 3456 is forwarded to set 7890 After dialling the called party repertory number the display shows Free user 3456 cat Ring CallBk Text Releas gt Alcatel 4035 Attend
61. he number of the set to be deleted from the existing list Delete label is displayed Delete deletes the characters entered Back used to return to the charging main menu On pressing the Report key the following for example is displayed Report period 01 03 1999 01 04 1999 I Modify Enter printing end date l The printing of the financial report will be started at the end date and will concern the period between the start date and the end date In our example this is a period of one month which will be taken into account cyclically for the start and observation period of the next financial reports 3 34 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set 3 2 2 8 Installation status By pressing the cQ key then on the key below the NBSets label the following is displayed Outgoing calls yyyyyy Back XXXXXX number of sets declared in the installation YYYYYY number of sets declared with DOD 3 2 2 9 Defective external line When an external line presents an anomaly detected by the system it can be isolated from the attendant set so that it will no longer be selected in an o g call until it is repaired By pressing the key then on the key below the TrkO S label the following is displayed Trunk number The attendant enters the value of the defective trunk in the form of 2 digits The value is taken in account when Programming accept
62. ify the group operating mode from the attendant set The following sub menu is proposed KA AC Group Status e Q I Night Day Fwdi Fwd2 Entity I The first line displays the current operating mode The attendant selects the group operating mode by pressing one of the following 5 keys Night to switch the group to Night mode and allocate users the categories that are valid at night Day to activate day service Fwd 1 to validate forwarding order 1 Fwd 2 to validate forwarding order 2 Entity to modify the entity calls operating mode This label is only displayed if there is at least one entity supervised by the attendant On pressing the Night key the attendant switches the group to Night mode the first line of the display shows Night The attendant set remains active On pressing the Day key the attendant switches the group to Day service The attendant set returns to its idle screen either automatically after a timer or by a forced return by pressing the 4g fixed key The attendant set is in normal service On pressing the Fwd 1 key the attendant switches the group to Forwardl mode the first line of the display shows Forward 3 20 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set After a timer or forced return by pressing the 4g fixed key the attendant set returns
63. inder The position of the label of each of the additional operating facilities Beep Call back Text Entity Disply AbsMsg Assoc is not fixed at attendant set screen level since according to the rights and type of set of the called user these labels may be displayed or not 2 1 1 Call to a free internal user 2 1 1 1 Principle During a call to a free internal user when the repertory number of the set or its identity is recognised by the system the called set is reserved by the attendant This reservation is indicated on the called set by the Il ll symbol at resource key level multiline set by the display of a message on the screen The set does not ring until the attendant has not pressed the Ring key This specific facility of the attendant set is used to reach always the called user If the latter off hooks there is music on hold indicating that the set is reserved and that all o g calls are refused pressing the Ring key is used to enter into communication automatically In the case of a multiline set the set is not blocked and can establish communications Simply a resource is used on i c by the attendant set 2 1 1 2 The set is not forwarded v Implementation In this example the attendant dials on the keypad the first digit 3 of the set repertory number to be called 3456 for example Releas Co m ee ee Numbering screen Alcatel 4035
64. ivated Overflow threshold x l Modify Back Co a After pressing the Modify key the attendant enters a new value if necessary and the characters are displayed When the number has been entered from O to 200 press the Apply key to confirm the value entered The screen automatically returns to idle position 3 2 2 3 Declaring a new profile Diagram Set Mg Create Modify Delete Back Delete Apply Back Delete Apply Back Delete Apply Back Pressing the key then on the key below the Admin label is used to create new g Y Y characteristics on a user set or to modify those of an existing user The following sub menu is proposed e Create used to program the characteristics of a new user Extn management operation Create Modify Delete Back Modi used to modify existing characteristics g 3 22 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set Delete used to delete existing characteristics Pressing the Create key provides access to the following display Give extension number After the first digit the following is displayed for example Give extension number Delete When the repertory number is complete the attendant confirms this number by pressing the Apply key If the repertory number corresponds to a set that has already been created the screen
65. key the attendant activates the call to the user requesting callback The rest of the screens are the same as described in 8 2 1 1 Pressing the Delete key deletes the callback request in progress and the attendant set returns to the idle position Status messages Information messages w Status messages Free user free selected by the attendant but not yet in call mode Ringin user in attendant call mode Conv in conversation Busy multiline set busy with at least one resource free Extension is out of set out of order Unobtainable User unobtainable in off hook position without being in call mode Busy l user connected to an internal correspondent Busy E user connected to an external correspondent v Information messages TransfAC the correspondent has been forwarded by another attendant Transfer the correspondent is transferred by a user or an attendant Held the correspondent has been put on hold Enquiry attendant call from an enquiry call Parked the correspondent has been parked Chained the call is a chained return Control the correspondent is put on hold after a controlled release Private private user who cannot be connected to the external network Forward user forwarded to the attendant set CallBack call in response to a call back request previously validated Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities DND Do Not Disturb Paging paging in progress AbsMsg the corr
66. le screen When the internal set on hooks the attendant set is called back The following is displayed Normal wait 1 Urgent wait 0 Green led Next Y Info status Bundle OnHold Trace Releas The Info field indicates that the call is in chained forwarding From this state the attendant can either continue with another chaining or just route the call or release the communication by pressing the Releas key Note The Chain key can be used in the case of routing with presentation or busy set 2 2 4 Charged extend v Implementation The attendant is in conversation with a correspondent following an o g call Status Bundle OnHold Releas 2 36 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Dialling on the keypad of the called party set number Status Bundle 02 user repertory cat EnqOff Intrud Transf CallBk Releas Pressing the SERVICE fixed key activates the associated pictogram V and displays the following screen Status Bundle 02 user repertory cat Chain Charge OnHook FwdOp DTMF On pressing the Charge key the routed correspondent waits for the selected set to answer When the called party user answers the attendant set automatically returns to its idle screen When the internal set on hooks the attendant set is called back The following is displayed Normal wait 1 Urgent wait 0 Green
67. n is not shown on the attendant set 2 1 2 2 The set cannot be reached After dialling the repertory number of the called party while programming the set for example the display shows Unobtainable Releas Pressing the Releas key releases the communication in progress and returns to idle position 2 1 2 3 The set does not exist If the attendant dials a number which is not recognised by the numbering plan this is considered as an incorrect operation and the screen shows Wrong number Releas Pressing the Releas key releases the communication in progress and returns to idle position Alcatel 4035 Attendant set R 3 Alcatel 4400 2 19 Chapter Attendant set facilities 2 1 3 External call 2 1 3 1 By prefix or access code After dialling the external access prefix the display shows Bundle Releas Bundle is the name of the group of external lines Pressing the Releas key lets release the current communication and return to idle position The first digit dialled on the keypad displays on the left in place of the name 0 Reseiz After dialling all digits of the external number the attendant can confirm to the system that the numbering is complete by pressing the Endial key the label is displayed after the 4 digit entered suppress the external call and return to the initial status by pressing the Releas key Pressing the Reseiz key is used to seize the sam
68. ndant set Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set Pressing this key displays Trk grp reservation on if at least 1 trunk group has been declared reservable and activates the associated pictogram wwa amp The attendant set returns to its idle screen either automatically after a timer or by a forced return by pressing the 4 e fixed key On pressing the B fixed key again the ResOn label is replaced by ResOff on the same key which is used to cancel automatic reservation of the trunk groups Pressing the ResOff key de activates the pictogram associated with the ar fixed key and displays Trk grp reservation off The attendant set returns to its idle screen either automatically after a timer or by a forced return by pressing the fixed key 3 2 1 2 DOD authorisation or inhibition v DOD On DODOff Pressing the DODOff key deletes direct seize of any external trunk for all the sets Activating this function lights ups the 2 outside segments and flashes the central segment of the associated pictogram amp The screen displays DOD not authorised The attendant set returns to its idle screen either automatically after a timer or by a forced return using the P fixed key On pressing the en fixed key again the DODOff label is replaced by DOD
69. ng the identification number of the Dect mobile set pressing this key is used to personalise this set name first name category Rubout used to erase the characters displayed Back used to return to the previous menu v De allocation Pressing the Dereg displays Give extension number Cursor position Apply Rubout After entering the repertory number of the Dect mobile set press the Apply key to display the following screen in the case of an internal or external visitor Name FirstName Repertory De regist Charge Back 1 In the case of a permanent user pressing the Apply key displays the acceptance of the De registered operation Alcatel 4035 Attendant set R 3 Alcatel 4400 3 41 Chapter 3 Management from the attendant set Pressing the Charge gt key displays the following KA Name FirstName Repertory De regist C 9 lCharge Last CallNb Reset Back I pause Charge used to display the total cost for the calls Last used to display the cost of the last call CallNb used to display the total number of calls Reset used to reset the charging counters v Modification After entering the repertory number of the Dect mobile set to modify press the Apply key to display the characteristics name first name category which can be managed v Automatic installation procedure By pressing the key followed by Inst or inst key the following i
70. nhibit microphone during conversation Unlit Lit Micro inactive Diode associated with the key eo Micro active i Menu To have access to the customization of the attendant set wv To release a communication or programming To scroll the dynamic keys labels pages or lines mi Segment lit Note The ISDN key cannot be used at present Alcatel 4035 Attendant set R 3 Alcatel 4400 Segment unlit 1 Segment flashing Chapter Presentation of the attendant set 1 4 Programmable keys with pictograms 1 4 1 Description of the pictogram Each key has an associated pictogram divided into six icons which are activated according to the status of the function or resource programmed on this key Synoptic of a fully activated pictogram Ca 1 4 2 Function of the keys Key Role Status of associated pictogram Pi Inactive unlit function Active mH Function Inactive unlit needing attendant s intervention Active m m Free unlit On hold Ji sal Ya Call back request DEL supervision E Calling NU flashing Busy Put on hold y Individual hold Retrieve from hold flashing Call routing E Individual routing Retrieve from routing flashing M Segment lit Segment unlit 7 Segment flashing Note These keys cannot be programmed from the attendant set but can be assigned a fixed role by
71. number Delete Give extension number 5210 lFeatur Baring Charge Conect CstCtr 3 26 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set Pressing the key provides access to the Next and Back functions g yp Featur modification of the operating category Baring modification of the public network access category Charge authorisation or inhibition of charging ticket output Conect modification of the connection category CstCtr modification of the cost centre Next to move to the next set Back to return to the initial menu On pressing the Featur key the following is displayed Feature COS E XX gt ed Cursor Featur Baring Charge Conect CstCtr position The attendant enters the new value 00 to 31 As soon as the second digit is received the screen displays Programming accepted To exit press the Back key On pressing the Baring key the following is displayed Barring COS XX gt Cursor IFeature Baring Charge Conect CstCtr gt position The attendant enters the new value 00 to 31 As soon as the second digit is received the screen displays Programming accepted To exit press the Back key On pressing the Charge key the following is displayed Metering category XX gt Cursor IFeatur Baring Charge Conect CstCtr pesilon The attendant enters the new value 00 or 01 As soon as the s
72. o activate the attendant set and switch it to the mode in force for the group If itis the first attendant set to be brought into service it validates Day service for the whole group On pressing the ON OFF fixed key the screen displays Please confirm ec Yes No mn ee V V return to unplugged position normal service ON OFF mmm TO Normal wait 0 Urgent wait 0 C9 mm Normal service idle screen Plugged in position On pressing the Yes key the attendant set changes to normal service Plugged in position Pressing the No key cancels the operation in progress and the attendant set returns to Unplugged position with the associated screen The group status is displayed see 1 7 2 Note At the attendant sets operating mode level there is no longer a difference between the day night forwarding 1 and forwarding 2 modes If authorised by the administrator the attendant can program night mode for the group while remaining in operating mode 3 2 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set Example Co Normal wait 0 Night Urgent wait 0 l l m The screen indicates that the group is in Night mode and that this attend
73. o an internal user this function can be used if the link is not protection against intrusion to intrude on the communication of the set on which the call has been connected The number of this set is shown on the display preceded by Busy or Busy E The intrusion is accompanied by a specific tone sent to all participants e With the label InfOff displayed If the intrusion is accepted the display changes and the cancel intrusion becomes active Alcatel 4035 Attendant set R 3 Alcatel 4400 1 7 Chapter 1 5 3 3 1 5 3 4 1 5 3 5 l1 Presentation of the attendant set Function key SK3 With the label OnHold displayed This function is used to put the correspondent on hold until retrieved later With the label Transf displayed In enquiry call position this function is used to transfer the first correspondent to the second With the label CampOn displayed This function is used to retrieve the correspondent routed With the label Endial displayed This function indicates to the system that the external numbering whose format is unknown has terminated and is complete Function key SK4 With the label Fwd displayed This function is used to make a call directly on the called user s forwarding destination set With the label Intern displayed This function is used to connect to the call to a user who has carried out an attendant group call Function key SK5
74. replaced by a headset 2 Loudspeaker located under the handset 3 Two colour LED red or green Alcatel 4035 Attendant set R 3 Alcatel 4400 1 1 Chapter 00 NO 0 10 11 12 13 l1 Presentation of the attendant set Navigator key this is used to scroll the dynamic keys labels pages or lines upwards or downwards Programmable key associated with a pictogram Dynamic function keys Alphanumeric display 2 lines x 40 characters Hands free microphone Alphabetical keyboard call by name programming of the individual repertory of the mini messaging System programmed key Numbering keypad 12 keys Fixed function keys Red indicator hands free 1 2 Add on equipment 1 2 The Alcatel 4035 attendant set may be completed with optional keypad units with a maximum of 60 programmable keys 2 models are available 20 keys Alcatel XXXX AO keys Alcatel XXXX Each key can be programmed as a resource or supervision key by the installer In addition certain keys can also be locked Alcatel 4035 Attendant set R 3 Alcatel 4400 1 3 Fixed function keys Presentation of the attendant set Key Role Status of associated pictogram Unlit In normal service Activate Service operations additionnal facilities pro ME NI Change over to SERVICE mode from idle SERVICE gramming functions position ENENE Change over to SERVICE mode from a communication
75. rom the attendant set v Implementation On attendant set power up the set is inhibited Unplugged position The status of the group to which the set belongs see 3 2 2 1 is displayed on the screen To be operational the attendant set must be changed over to normal service Plugged in position For this press the ON OFF fixed key see 3 1 1 Furthermore from system management it is possible to authorise inhibit or control by secret code access to the following facilities group status night group status day group status mode 1 group status mode 2 modification of operating connection public network and charging categories date time update management of external abbreviated numbers management of sets creation modification and deletion directory number cost centre update charging out of service trunk display trunk group book remove automatic selective direct seize locking traffic overflow users facilities management entity status night entity status day status entity mode 1 status entity mode 2 like management attendant group ATT set routing tables ATT group routing tables entity routing tables register DECT sets permanent DECT sets install DECT sets Alcatel 4035 Attendant set R 3 Alcatel 4400 3 1 Chapter 3 Management from the attendant set 3 1 Attendant set operation 3 1 1 ON OFF fixed key This key is used t
76. rrespondent if the conference circuit is not saturated or reserve a conference circuit and add the various participants 7 maximum Important If the attendant is engaged in multiconference operations he can no longer answer internal or external calls The normal and urgent waiting calls are however updated v The conference circuit is free The attendant dials the programmed conference prefix followed by an access code to reserve the multiconference circuit First participant The attendant then dials in enquiry call mode the number of the first participant The screen shows Co Code for meet me conference X EnqOff Transf Releas m By pressing the Transf key the attendant connects the user to the multiconference circuit As this user is alone the please wait music or tone will be sent Other participants The attendant selects the next conference participant and dials in enquiry call mode the programmed conference prefix followed by the access code By pressing the Transf key the two users are connected to each other In the same way the attendant adds the other participants to the conference v The conference circuit is used The attendant is in conversation with a correspondent This correspondent asks to join the conference The circuit is not saturated The attendant dials in enquiry call mode the programmed conference prefix followed by the access co
77. s the following is displayed Contrast programming Displ Extern Displ used to adjust the display and the pictograms of the attendant set Extern used to adjust the pictograms of the additional unit s Note This screen is displayed if the set possesses one or more additional unit s Otherwise only the following screen is displayed 3 10 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set On pressing the Displ key the following is displayed Contrast programming ILeveli Level2 Level3 Level4 Back Level 1 used to modify the contrast of the display and pictograms On pressing one to of these keys the contrast is immediately modified to the corresponding va Level 4 lue and this modification is stored Back used to return to the initial screen On pressing the Extern key the following is displayed Contrast programming Darker Light Darker and allows the contrast of the pictograms of the additional unit s to be adjusted Light 3 1 3 3 Identity of the attendant set Pressing the i fixed key followed by WhoAml key is used to display the identity of the attendant set att name call no att name is the identification of the attendant set Call no is the prefix to dial in order to call the attendant set row is the logical number of the attendant set at management level Pressing the Back key is used to return to the initial menu
78. s displayed y P g Y Y y g p ay Co Give extension number Apply Rubout Back m After entering the repertory number of the Dect mobile set press the Apply key to display the characteristics name first name category of the user set Press again the Apply key to install or de install the Dect mobile set according to the function selected A series of screens will help going through the procedure according to the Dect mobile set type which is acknowledged 3 42 Alcatel 4035 Attendant set R 3 Alcatel 4400 ME Chapter 4 Key facilities programmable by system management v Directory number supervision By this programming pressing the key activates ringing directly on the user set The pictogram is off if the user set is idle position and free The pictogram indicates that the user is busy a indicates that the user is in call mode to the attendant set Z indicates that the user is on hold It flashes when the timer has expired mmm indicates that the user has left a call back request A set can be supervised by one or more attendants v Abbreviated number An often used abbreviated number to the exterior can be programmed directly on a key Pressing the key activates the o g call as if it had been dialled on the keypad v Individual routing This function allows the attendant to route and supervise an ext
79. sation and can release the communication by pressing the Releas key v Put on hold By pressing the OnHold key the user set is put on hold with the please wait music or tone and the screen changes to Normal wait 0 Urgent wait 0 l The pictogram lt j associated with the fixed key is activated If the attendant does not retrieve the call before the end of the timer pressing the T fixed key the ringing is activated to indicate that the call is in recall on the attendant set with urgent waiting call counter increment Alcatel 4035 Attendant set R 3 Alcatel 4400 2 3 Chapter Attendant set facilities Namely Red led Normal wait 0 Urgent wait 1 Y Next amp The Next label and icon flash If no other call is presented to the attendant set pressing the Next key is also used to retrieve the call on hold Otherwise and if this call has priority on hold pressing the 7 fixed key is used to retrieve the call from hold and the Next key the additional call The attendant retrieves the call on hold by pressing the 7 fixed key and the screen shows 3456 cat OnHold Entity Releasl Conversation screen From this screen the attendant can activate an enquiry call to another set or release the communication in progress by pressing the Releas key v Enquiry call to a free set and cancellation The enquiry call is a
80. sing the dynamic key that the attendant wants to program the screen displays Memory Number Number to enter the number required repertory prefix external abbreviated Back return to the initial screen empty in the case of a key that is not programmed or name of the key On pressing the Number key the following is displayed Please dial The attendant can enter the number which will be assigned to this key Alcatel 4035 Attendant set R 3 Alcatel 4400 3 7 Chapter Management from the attendant set Example Please dial 5563 Apply Delete Delete erases the number programmed Back used to return to the initial screen Apply confirms the number dialled and the screen displays Enter name Valid ERASE Back The attendant enters via the alphabetical keyboard the name associated with the number and confirms this by pressing the Valid key If the name does not change the same name is given again ERASE erases the name programmed Back used to return to the initial screen Changing the content of a repertory key After pressing the key in question the screen displays Name Repertory INumber Delete Name Back Number used to change the number programmed Delete erases all the programming for the key Name used to change the label of the key Back used to return to the initial screen To change the user number and name see Programming 3
81. te the repertory number of a set whose characteristics are to be modified When the complete number has been entered the screen displays Name F Name repertory Extn type IName amp F Extn Dnd Apply Back Name amp F used to program the name and first name Extn used to modify the type of set Back to return to the initial screen Dnd to leave the characteristics unchanged The rest of the operation is then the same as described for the Create key Pressing the Delete key is used to complete the repertory number of a set whose characteristics are to be deleted When the complete number is entered the screen displays Give extension number Delete On pressing the Apply key the attendant confirms deletion of the set characteristics Alcatel 4035 Attendant set R 3 Alcatel 4400 3 25 Chapter Management from the attendant set If the deletion is accepted the screen shows Programming accepted Back used to return to the initial screen 3 2 2 4 Categories Diagram cos Featur Baring Charge Conect CstCtr Next Back Pressing the COS key provides the possibility of changing the cost centres of the users and the following categories operating network charging connection After pressing the COS key the screen displays Give extension number As soon as the first digit is entered on the keyboard for example 5 the following is displayed Give extension
82. tory number of the set The name of the internal user on which the call has been connected d The number of the public network access category of the user set 7 3 2 Call by an internal set After answering the call and each time the attendant is in communication with the user for example following an o g seize the following information is displayed from left to right a Set status Conv The set has off hooked and the attendant is in conversation with the user if not change to conversation mode by pressing the Ring dynamic key Free The user has on hooked The attendant is in the same case as a call to a free set see 8 1 7 3 1 Alcatel 4035 Attendant set R 3 Alcatel 4400 1 11 Chapter l1 Presentation of the attendant set b The repertory number of the set c The name of the user calling you d The number of the public network access category of the user set 1 7 3 3 l c external communication After call answer and whenever the attendant is in communication with the trunk the screen will display the following information from left to right a Trunk status Conv The trunk is considered by the PBX as being in conversation Free The external correspondent has on hooked and the PBX has received a release signal b The name of the trunk group to which the trunk belongs The number of the trunk 1 7 3 4 O g external communication As soon as the seize prefix is
83. ttendant set R 3 Alcatel 4400 Attendant set facilities Pressing the Ring key displays the next screen Ringin user 3456 cat EnqOff Broker Transf CallBk Releas gt Broker to carry out a back and forth between the correspondents By pressing the c key the following is displayed Ringin user 3456 Text Entity v Single line set Fully busy multiline set After numbering the following is displayed for example Status Bundle 02 user repertory cat EnqOff Intrud Transf X CallBk Releasp The Status field indicates whether the set is internally Busy l or externally Busy E busy EnqOff to cancel the routing in progress and return to conversation with the first correspondent Intrud to proceed with intrusion in the conversation Transf to transfer the call in progress transfer on selection Releas to release the communication in progress and return to idle position Pressing the amp key is used to display Text Disply and Entity labels By pressing the Transf key the attendant remains in routing supervision mode and the CampOn function is active The progress of the routing after the timer is the same as described for routing on a free set Alcatel 4035 Attendant set R 3 Alcatel 4400 2 29 Chapter 2 Attendant set facilities 2 1 8 Routing in programmed conference The attendant who cannot be a participant in a programmed conference can add a co
84. ttendant set R 3 Alcatel 4400 2 15 Chapter Attendant set facilities If there is no name in the list the screen shows No match please modify your request l Modify Cancel Modify to return to the previous entry screen and modify the request Cancel to return to idle position v The attendant selects the called user by initials As soon as the first letter of the initials is entered for example BJ the screen displays the following functions B Name Init Cancel Name amp F After entering the rest of the initials of the called user the attendant validates this choice by pressing the Init key The system accesses the names table and displays the first name in the list that corresponds to the initials User 3456 Next Apply Cancel Prev The rest of the operation is the same as for a selection by name 2 1 1 6 Call by abbreviated dialling The attendant accesses abbreviated dialling by the direct call prefix the access prefix followed by the row of the abbreviated number by pressing the key programmed for abbreviated dialling 2 16 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities Usually abbreviated dialling is only used for external numbering Once the analysis of the numbering has terminated the rest of the operation is the same as for an ordinary call 2 1 1 7 Call by programmed key When a key is programmed with the repertory number of a user s
85. turn to the initial status Alcatel 4035 Attendant set R 3 Alcatel 4400 2 21 Chapter Attendant set facilities When the external called party replies the following is displayed Status Bundle 02 EnqOff Broker Transf Conversation screen Pressing the Transf key is used to transfer the call to the user on hold transfer on answer By pressing the EnqOff key the called correspondent is released and the following is displayed for example user 3456 cat OnHold Entity Releas Pressing the OnHold key is used to put the first correspondent on hold 2 1 3 2 By abbreviated dialling The attendant accesses abbreviated dialling by the direct call prefix the access prefix followed by the row of the abbreviated number pressing the key programmed for an abbreviated number Once the analysis of the numbering has terminated the screen is the same as the one described above 2 1 3 3 By programmed key When a key is programmed see Chapter 4 pressing this key activates the seizure of a line in the supervised trunk group The attendant must then dial the external number 2 22 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities 2 1 4 Answering an ordinary call v The call is not a group call Calling an internal user or the public network is shown on the attendant set by a short cadenced ringing by the LED coming on green by the new value of the normal w
86. uration threshold Back used to return to the previous menu After pressing the Apply key return to the previous menu modified accordingly 3 32 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set Example NoThre All gt Cost TimeOf Back TimeOf used to delete the filtering per duration threshold The display indicates that the users contained in the list are put under surveillance if the duration of their communications exceeds the value entered Note The filtering can concern a charging threshold rather than a cost threshold according to the system management The filtering can be activated by totalling the costs charge units threshold and the duration threshold In this last case the following may for example be displayed Filtered List Cost and time NoThre All CostOf TimeOf Back Filtered list modification Add Delete On pressing the Add key the following is displayed Add extn in list F Cursor l position The attendant enters the number of the set to be added to the existing list Delete label is displayed Alcatel 4035 Attendant set R 3 Alcatel 4400 3 33 Chapter Management from the attendant set Delete deletes the characters entered Back used to return to the charging main menu On pressing the Delete key the following is displayed Delete extn from list f Cursor i position The attendant enters t
87. y allowing the attendant to take the call with the highest priority from those waiting resulting from traffic flows indicating an external correspondent external call call back return from chaining etc Alcatel 4035 Attendant set R 3 Alcatel 4400 4 3 Chapter 4 Key facilities programmable by system management v Programmable This function is used to allocate a set number group number or trunk group number to the key Pressing this key directly activates the call without numbering Note In the case of an external number whose format is not known the attendant must use the EndNum key v Transfer with privilege This function lets the attendant transfer an external O G trunk to an user set if the corresponding direct seize prefix is contained in this key The user will dial the external correspondent number as same a call in direct seize Alcatel 4035 Attendant set R 3 Alcatel 4400 Alcatel Business Systems 32 avenue Kleber 92707 COLOMBES CEDEX France Phone 33 1 55 66 70 00 Registered offices 12 rue de la Baume 75008 Paris France Joint stock company with a share capital of 734 376 OOOF R C S Paris B 602 033 185 Printed in France Modus M dia International All rights reserved Alcatel Business Systems reserves the right to modify its products Its products are strictly non contractual character 3BA 19875 ENAA Ed 1
88. y for the language required e g GB key the following is displayed 3 12 Alcatel 4035 Attendant set R 3 Alcatel 4400 Management from the attendant set English Apply Cancel Programming accepted Pressing the Back key is used to return to the initial menu 3 1 3 6 Software version On pressing the i fixed key followed by Issue key the screen displays for example Software version The screen displays the software version supported by the PBX on which the attendant set is connected Alcatel 4035 Attendant set R 3 Alcatel 4400 3 13 Chapter Management from the attendant set 3 1 3 7 Programming the ringing cadence On pressing the i fixed key followed by and TypMel keys the screen displays 1 case the ringing is in normal mode Normal ringing Withou Delay Bip The ring on the attendant set is programmed in normal mode ringing starts on presentation of a call on the attendant set Withou used to delete the ring see 4 case Delay used to modify the signalling by entering a delay see 2 case Bip used to program a beep on call presentation see 3 case Back is used to return to the initial menu 2 case the ringing is in delayed mode Delayed ringing Withou Normal Bip Withou used to delete the ring see 4 case Normal used to return to normal mode see 1 case Bip used to program a beep on call presentation see 3 c
89. y pressing the Name key The system accesses the table of names and displays the first name in the list if it exists e User 3456 ON TN Next Apply Cancel Prev ee ms Next to display the next name in the list Cancel to start over the procedure again Prev to display the previous name in the list ON order number of the user in the list being searched N total number of users in the list being searched 2 14 Alcatel 4035 Attendant set R 3 Alcatel 4400 Attendant set facilities If the display shows the user being searched for pressing the Apply key activates the user numbering phase The following is displayed Free user 3456 cat Ring CallBk Text Releas From this screen the procedure is the same as for the call of a free internal user Note If the list has more than 24 names the screen shows xx responses List Modi Cancel xx number between 25 and 48 Beyond this the following message is displayed You have more than 48 responses Modify to modify the request and correct the value entered Cancel fo start the procedure over again By pressing the List key the screen displays the first of the xx names from the list 48 names max meeting the criteria entered User 3456 Next Apply Cancel Prev From this screen the procedure is the same as described above Pressing the Cancel key returns fo the idle screen Alcatel 4035 A
90. yed briefly Releas Numbering screen then Free user 3456 cat l Ring CallBk Text Releas gt Selection screen From this screen the procedure is the same as for the call of a free internal user Phone book This facility is used to select an internal or external user by name The phone book can be requested either from idle position or during the enquiry call phase As soon as a key is pressed on the alphabetical keyboard the attendant set changes to Phone book mode Alcatel 4035 Attendant set R 3 Alcatel 4400 2 13 Chapter 2 Attendant set facilities The attendant can select the called user either by name or part of the name or by name and first name or by initials v The attendant selects the called user by name As soon as the first letter of the name is entered for example D the screen displays the following functions D Name Init Cancel Name amp F c The attendant can validate the choice as of the second character or wait and activate other letters Name to indicate that the choice of the attendant is a selection by name or part of the name Init to indicate that the selection is by initials Name amp F to indicate that the selection concerns a name and first name The Cancel key is used to cancel the selection in progress After entering the name of the called user the attendant validates this choice b
91. ys information useful for processing the call Ordinary or enquiry call to an internal set The number of the called set is displayed as the digits are dialled After numbering the screen shows the following information from left to right a Set status Free The set is free and automatically placed in RESERVED status Ringin The set is rung following camp on ringing press the Ring dynamic key Alcatel 4035 Attendant set R 3 Alcatel 4400 Presentation of the attendant set Conv The user answers the call This status is also displayed if the user off hooks before being rung the user hears the hold music indicating that the set is reserved by the attendant Busy E The user is in an external communication the busy level is not indicated Busy The user is in an internal communication the busy level is not indicated Busy This is a multiline set busy with a resource but still having one resource free e Out of Service The user set is out of service problem on the set cable equipment Unobtainable The called set is already being rung or is on hold or in line lockout or in communication with a user with in addition one call waiting or in programming The sign If the number or the name displayed is not the one dialled by the attendant the sign indicates that the display corresponds to a set reached by the call which is forwarded or overflowing b The reper

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