NC-502 - general
Contents
1. MuR UU ds RO EN DE SEE SERLO NUNC EE 1 2 Mae DIa e T 1 2 1 Data Flow Diagram for Network GDI 22 1 2 2 Electrical 2 2 2 1 Network Interface 2 2 2 2 Status display NS Upgrade 5 SSMO 5 3 1 1 Updating Menot 5 4 8 4 1 Disassembly Adjustment prohibited 8 4 2 Disassembly Assembly 9 4 2 1 Network Interface 9 Adjustment Setting 5 How to use the adjustment section 0 0 0 0 11 6 Utility ModE 12 6 1 Utility Mode function tree 46400000 12 6 2 Utility Mode function setting 14 6 2 1 misce qme 14 6 2 2 241 14 6 2 3 Changing the setting value in Utility Mode functions 14 63 Setting i the Utility MOC 14 6 3 1 bises 14 Troubleshooting 7 17 7 1 Troubleshooting Procedure 17 7 2 Troubles2. ie pee cm e ee KONICA MINOLTA SERVICE MANUAL NC 502 2005 04 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Ver 1 0 After publication of this service manual the parts and mechanism may be subject to change for improvement of their performance Therefore the descriptions given in this service manual may not coincide with the actual machine When any change has been made to the descriptions in the service manual a revised version will be issued with a revision mark added as required Revision mark To indicate clearly a section revised show 4 to the left of the revised section A number within N represents the number of times the revision has been made To indicate clearly a section revised show in the lower outside section of the correspond ing page A number within 4 represents the number of times the revision has been made NOTE Revision marks shown in a page are restricted only to the latest ones with the old ones deleted When a page revised in Ver 2 0 has been changed in Ver 3 0 The revision marks for Ver 3 0 only are shown with those for Ver 2 0 deleted When page revised in Ver 2 0 has not been changed in Ver 3 0 The revision marks for Ver 2 0 are left as they are 2005 04 o Issue of the first edition Date Service manual Ver Revision mark Descriptions of revision Field Service Ver 1 0 Apr 2005 CONTENTS General 1
3. C GATEWAY Purpose Use This function is used to specify the default gateway IP address of a router on the net work NOTE e Available only if the NIC NC 502 is installed e Please consult customer s network administrator for information about the gateway to use Setting Setting LAN address Procedure NOTE e f Auto is selected for 1 IP Address Auto the items of 2 Subnet mask and 3 Gateway are automatically set Key entry is therefore disabled for 2 Sub net mask and 3 Gateway S 42 od o 7 Oo lt 15 6 Utility Mode Field Service Ver 1 0 Apr 2005 NC 502 Blank page c z 4 2 lt 16 Field Service Ver 1 0 Apr 2005 7 Troubleshooting Troubleshooting 7 Troubleshooting NC 502 71 Troubleshooting Procedure Overview If the following symptoms occur when the machine is restarted after the Network Inter face Card has been mounted check the board and connectors for proper connection If the symptom persists replace the defective part or parts e lf it is not possible to transfer data correctly with the various settings made on NET WORK SETTING the network or telephone line is probably defective NOTE Network setting and line checks should be made by the network administrator sys tem administrator 7 2 Troubleshooting Procedure Chart 1 If network settings are
4. OK step 6 Program complete Input exit and then press the Enter key C exit Check that you exit the MS DOS prompt or Command prompt of PC Delete the flash file created in drive C of the PC Press the main power switch for the copier OFF ON to restart the copier Field Service Ver 1 0 Apr 2005 3 Firmware upgrade C gt ftp Connected to 999 999 9 9 9 9 0 4 220 NET ARM FTP SERVER X X ready Connected to XXX XXX XXX XXX 220 NET ARM FTP SERVER X X ready 230 User none logged in NC 502 ftp gt bin 200 Type set to I ftp gt put X XXX bin 200 PORT command OK 150 About to open data connection 226 Transfer complete ftp xxxbytes sent in xxxSeconds xxxKbytes sec ftp gt get flash 200 PORT command OK 150 About to open data connection 226 Transfer complete gt ftp xxxbytes received in xxxSeconds xxxKbytes sec ftp gt quit 221 Goodbye C gt type flash step 1 Command format is correct step 2 Program s header is right step 4 Flash ROM erase OK step 5 Flash ROM write OK step 6 Program complete C gt exit 4 Other Field Service Ver 1 0 Apr 2005 4 Other 41 Disassembly Adjustment prohibited items A Paint locked Screws NOTE Paint locked screws show that the assembly or unit secured can only be adjusted or set at the factory and should not be
5. adjusted set or removed in the field NC 502 B Red Painted Screws NOTES When the screws are removed the red paint is coated on the points where read justment is required Once the red painted screw is removed or loosened you should make adjustment Accordingly check the adjustment items in operation manual and make necessary adjustment Note that when two or more screws are used on the part in questions only one representative screw may be marked with red paint C Variable Resistors on Board NOTE Do not turn the variable resistors on boards for which no adjusting instructions are given in Adjustment Setting e D Removal of PWBs NOTES e When removing a circuit board or other electrical component refer to Handling of PWBs and follow the corresponding removal procedures The removal procedures given in the following omit the removal of connectors and screws securing the circuit board support or circuit board Where it is absolutely necessary to touch the ICs and other electrical components on the board be sure to ground your body Field Service Ver 1 0 Apr 2005 4 Other 4 2 Disassembly Assembly procedure 4 2 1 Network Interface Card 1 Turn OFF the Power Switch and unplug the power cord from the power outlet 2 Remove the Rear Cover 9 screws NC 502 4048U006AB 3 Remove the four screw and the Net work Interface Card unplug the hoo
6. cally only temporarily The network cable is dis Make the correct connector connected or the relay connection or restart or device is faulty replace the relay device Erroneously set IP address Set the correct IP address and subnet mask and subnet mask Is a response received to ping from the computer to the Network I F Card 9 c dz E 18
7. not correct check them by following the flowchart below Turn on the power switch YES The machine does not start up even if reset is repeated over and over again Take necessary action according to the trouble shooting procedures for the machine NO NETWORK SETTING is not YES displayed on the Utility screen It takes several minutes for NETWORK SET TING to appear after the power switch has been turned ON NO If it does not appear even after you wait for sev c 0 pus eral seconds check the Network Interface Card for proper connection The symptom disap pears after the board has been properly recon nected NO END Change the Network Interface Card 17 7 Troubleshooting Field Service Ver 1 0 Apr 2005 7 3 Action Taken if Network Print Cannot be Done Result Possible 2 Possible Cause LINE copier error paper run the copier and cor ning out toner etc rect the cause of the error Dat ttor h th copier A wrong print destination Set the correct port port has been set mputer rate errati Restart the computer cally only temporarily NC 502 Has the print job reached the copier Follow the correct proce The driver has not been dure to uninstall the driver correctly installed and then reinstall it cor rectly mputer rat rrati Restart the computer
8. 3 PASSWORD AUTO RECEPTION REPLAY ADDRESS HEADER PRINT E MAIL SETTING 277 1 2 3 4 5 6 7 8 RESOLUTION SCAN SETTING IMAGE FORMAT CODING METHOD Adjustment Setting Available only if the FAX Kit is installed Available only if the NIC NC 502 is installed Available only if the Internet Fax amp Network Scan Kit SU 502 is installed 13 6 Utility Mode Field Service Ver 1 0 Apr 2005 6 2 Utility Mode function setting procedure 6 2 1 Procedure 1 Press the Utility key 2 The first Utility mode screen appears NC 502 6 2 2 Exiting Press the Panel Reset key 6 2 3 Changing the setting value in Utility Mode functions Press the A V key lt gt key or the 10 Key Pad to select the desired function Press the A V key lt gt key or the 10 Key Pad to select the desired setting Press the Yes key to apply the setting To return to the previous screen press the No C key 6 3 Setting in the Utility Mode 6 3 1 Network setting Depending on the network environment in which the machine is located there may be some restrictions on the network functions that the machine can use Make the network settings to suit the functions and environment required for customer s location The net work settings can be specified from the control panel or using the administrator mode of PageScope Web Connection A IP ADDRESS Purpose Use Th
9. hooting Procedure 17 7 3 Action Taken if Network Print Cannot be 18 NC 502 Maintenance 42 o 72 lt Troubleshooting Field Service Ver 1 0 Apr 2005 205 ENEI Blank 1ueunsn py 4 11 li Field Service Ver 1 0 Apr 2005 1 Product specifications General 1 Product specifications gt zZ Name Network Interface Card NC 502 Interface Ethernet 10 100Base T TX RJ 45 TCP IP Service ARP BootP DHCP IPP Ipr Ipd Raw Socket HTTPd1 1 SLP AutolP Netware Services Bindery NDS PServer mode NPrinter mode NDPS Frame 802 3 802 2 802 3 SNAP Ethernet ll Auto Detect 2 Data Flow Diagram 21 Data Flow Diagram for Network GDI Printing ADF S NCU Network Control CCD EN 221 PWB C C PWB FAX PWB A Master Board H UD Eme FU T SO DIMM il SDRAM Socket Unit Board Control Board Fax Control Board NIC Network Interface Card Board 4508S502AB 2 Data Flow Diagram Field Service Ver 1 0 Apr 2005 2 2 Electrical Components 2 2 1 Network Interface Card Green LED Orange LED 4508 501 Internet Fax amp Network Scan Kit Field Service Ver 1 0 Apr 2005 2 Data Flow Diagram 2 2 2 LED status display list Thi
10. is function is used to specify the IP address for the copier NOTE Available only if the NIC NC 502 is installed e Please consult customer s network administrator for information about the IP address to use Setting The default setting is AUTO Procedure 0 s AUTO SPECIFY f AUTO is selected the IP address is automatically acquired from the DHCP server NOTE AUTO is only enabled if there is a DHCP server available on the network When AUTO is selected there is no need to set the subnet mask or gateway setting When using a fixed IP address IP Address in NVRAM must be selected for PageScope Web Connection Select this option from the TCP IP Configuration menu on the Network tab If SPECIFY is selected the screen for entering the IP address appears 14 Field Service Ver 1 0 Apr 2005 6 Utility Mode B SUBNET MASK Purpose Use This function is used to specify the subnet mask value for the network NOTE Available only if the NIC NC 502 is installed Please consult customer s network administrator for information about the subnet mask to use Setting Setting LAN connect to WAN the net mask address Procedure NC 502 NOTE f Auto is selected for 1 IP Address Auto the items of 2 Subnet mask and 3 Gateway are automatically set Key entry is therefore disabled for 2 Sub net mask and 3 Gateway
11. kup connector provided on the backside of the Network I F Card o 4506U153AA 4 Other Field Service Ver 1 0 Apr 2005 NC 502 o Blank 10 Field Service Ver 1 0 Apr 2005 5 How to use the adjustment section Adjustment Setting 5 How to use the adjustment section Adjustment Setting contains detailed information on the adjustment items and proce dures for this machine e Throughout this Adjustment Setting the default settings are indicated by 7 A Advance Checks Before attempting to solve the customer problem the following advance checks must be made Check to see if 1 2 3 A AN The power supply voltage meets the specifications The power supply is properly grounded The machine shares the power supply with any other machine that draws large current intermittently e g elevator and air conditioner that generate electric noise The installation site is environmentally appropriate high temperature high humidity direct sunlight ventilation etc levelness of the installation site The original has a problem that may cause a defective image The density is properly selected The Original Glass slit glass or related part is dirty Correct paper is being used for printing The units parts and supplies used for printing developer PC Drum etc are properl
12. s is lit when the network cable is connected correctly If this LED is not lit check the connection again even if the copier appears to be connected correctly If this LED is not lit when both ends are con nected correctly the network cable may be damaged Orange LED Orange This LED blinks when data is being transfered a O zZ Green LED Green 2 Data Flow Diagram Field Service Ver 1 0 Apr 2005 o e a 2 Blank Field Service Ver 1 0 Apr 2005 3 Firmware upgrade Maintenance 3 Firmware upgrade 3 1 Firmware rewriting 3 1 1 Updating method 1 Connect the Network Interface Card and PC with the network by using the RJ45 net work cables 2 Start up the MS DOS prompt or Command prompt of PC 3 Input ftp and then input the IP address C ftp XXX XXX XXX XXX NOTE Confirm with the user s system administrator or network administrator on the IP address 4 Press the Enter key 5 Check that the following message is displayed and that the PC has been connected with the Network Interface Card Connected to XXX XXX XXX XXX 220 NET ARM SERVER 1 0 ready USER XXX XXX XXX XXX none 6 Press the Enter key NOTE In case of using the Windows XP or Windows 2003 Server type none and press the Enter key USER XXX XXX XXX XXX none none 7 Check that the following message is displayed and that you could log on to the Net work Interface Card through
13. the PC 230 User none logged in 8 Input Data transfer is switched to the binary mode 9 Press the Enter key ftp gt bin 10 The following messages is displayed 200_Type_set_to_l 11 Type put and then the location and name of the update file ftp put X XXX bin 12 Press the Enter key Wait to a while until data transfer is completed 13 Check that the following message is displayed and data has been properly transferred to the Network Interface Card from the PC 200 PORT command OK 150 About to open data connection 226 Transfer complete ftp xxxbytes sent in xxxSeconds xxKbytes sec 14 Type get flash and press the Enter key Wait to a while until data transfer is com pleted ftp get flash NC 502 o NC 502 o o e 15 16 17 18 19 20 21 22 3 Firmware upgrade Field Service Ver 1 0 Apr 2005 The following messages will appear 200 PORT command OK 150 About to open data connection 226 Transfer complete ftp xxxbytes received in xxxSeconds xxKbytes sec Input quit and then press the Enter key ftp gt quit 221 Goodbye Input type flash C gt type flash Check that the firmware has been updated properly using the following messages that should appear step 1 Command format is correct step 2 Program s header is right step 4 Flash ROM erase OK step 5 Flash ROM write
14. y replenished and replaced when they reach the end of their useful service life Toner is not running out Precautions for Service Jobs To unplug the power cord of the machine before starting the service job procedures If it is unavoidably necessary to service the machine with its power turned ON use utmost care not to be caught in the Scanner Cables or gears of the Exposure Unit Special care should be used when handling the Fusing Unit which can be extremely hot The Developing Unit has a strong magnetic field Keep watches and measuring instru ments away from it Take care not to damage the PC Drum with a tool or similar device Do not touch IC pins with bare hands 11 NC 502 42 c o 42 6 Utility Mode Field Service Ver 1 0 Apr 2005 6 Utility Mode e This mode is used to set various machine functions NC 502 6 1 Utility Mode function tree UTILITY MODE 0 4 12 Field Service Ver 1 0 Apr 2005 6 Utility Mode NC 502 IP ADDRESS SUBNET MASK DNS CONFIG GATE WAY SENDER NAME E MAIL ADDRESS SMTP SERVER SMTP PORT SMTP TIME OU T TEXT INSERT DEFAULT SUBJECT E MAIL MODE E MAIL SETTING 1 UTILITY MODE N ci WN POP3 SERVER PORT NO TIMEOUT POP3 ACCOUNT POP
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