Home

M84p Service Manual2s.book

1. 4 Begin continuous printing of self test labels NOTE The self test label identifies if any elements are malfunctional To the far right of the Head Check row OK will be printed if elements are not missing and NG if any are missing Begin a troubleshooting process should difficulties be found It is recommended that the troubleshooting process begin at the rear of the printer and work forward NOTE The print speed and darkness should be set so as to assist in determining if the print image is being improved during alignment The speed and darkness settings are identified on the self test label Adjust as deemed necessary NOTE The self test label provides incremented patterns across its upper and lower perimeters for adjustment assistance Observe print quality in these regions during adjustment 5 Loosen paper guide thumbscrew 1 Figure 8 3 and adjust guide fully outward NOTE By moving the paper guide away from the label s edge it allows the stock to wander Observe label movement during the printing and adjustment process for assistance NOTE The left edge of the ribbon should always cover the label s left edge by 1 8 inch 6 Loosen set screw 2 to allow the right side of print head 3 to be adjusted 7 Manipulate screw 4 to adjust print head 3 while observing scale 5 under latch 6 NOTE Clockwise scre
2. DSW3 8 SETTING DSW3 Off Disabled ON On Enabled OFF 123 4 5 6 7 8 DEFAULT SETTINGS All switches are placed in the Off default position for shipping This will result in the following operating configuration DEFAULT SETTINGS Communications 8 data bits no parity 1 Stop bit 9600 Baud Protocol Ready Busy Sensor Gap Sensor Receive Buffer Multi Job Mode Batch continuous Label Sensor Sensor Used Backfeed Enabled External Signals Enabled SOFTWARE DEFAULT SETTINGS The printer stores the software settings upon receipt and uses them until they are again changed by receipt of a command containing a new setting These settings are stored in non volatile memory and are not affected by powering the printer off The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on This will result in the following default configuration SOFTWARE DEFAULT SETTINGS Print Darkness 3 Print Speed 6 Inches Per Second 3 for M84Pro 6 Print Reference Vertical 0000 Horizontal 0000 Print Offset 0 Zero No Slash Ignore CR LF Disabled Character Pitch Proportional Auto On Line Enabled Feed on Error Enabled M84Pro Service Manual PN 9001111A Page 5 7 Section 5 Printer Configuration SOFTWARE DEFAULT SETTINGS Feed Reprint Disabled Priority Command Langua
3. 9 Clear the print head counter Refer to the relative procedure for instructions if required 10 Reconnect power supply cord test cycle and reattach close all covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provides guidance on housing cover media and ribbon installation Figure 7 14 Print Head Replacement M84Pro Service Manual PN 9001111A Page 7 19 Section 7 Replacement Procedures LABEL OUT SENSOR SWITCH REPLACEMENT The label out sensor switch detects the presence of print media and sends an error signal to the processor should the absence of print media be detected The switch is of a simple on off variety that is wired If print media is present it will depress the switch into the closed position However if print media is not present the switch will not be depressed and the non depress state is the on position Switch off the printer and disconnect the power supply cord 2 Open or remove the top left right and front housing covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provides guidance on housing cover media and ribbon removal Remove ribbon and media to provide free access to label out sensor 1 Figure 7 15 Remove two screws 2 3 and 4 from side frame 5 Remove one screw 6 from side frame bracket 7 to permit side frame 5 removal ao a A OQ Remove two screws
4. Press the LINE key to place the printer off line Press the FEED key and wait for the printer to beep LCD DISPLAY RIBBON END NOTE The ribbon end display is confirmation that the sensor is functioning Switch off the printer install ribbon and switch the printer on again LCD DISPLAY INITIALIZING ROM V00 00 00 00 Press the LINE key to place the printer off line Press the FEED key to generate a blank label and confirm that the ribbon has been properly installed M84Pro Service Manual PN 9001111A Page 6 9 Section 6 Troubleshooting M84Pro Service Manual PN 9001111A Page 6 10 REPLACEMENT PROCEDURES The M84PRO Printer contains replaceable components and sub assemblies This section contains step by step instructions for the removal and replacement of those primary components and sub assemblies that are subject to wear or damage MAIN CIRCUIT BOARD REPLACEMENT The main circuit board contains the control electronics for the printer and is located behind the left side cover The interface board must be removed prior to the main circuit board The daughter board and optional memory card should also be removed to prevent possible damage during circuit board removal 1 Switch off the printer and disconnect the power supply cord 2 Open remove applicable housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidanc
5. PAS Note Above is the base reference position when the gap sensor is used Figure 10 7 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 6 Section 10 Diagrams amp Schematics CONTINUOUS PITCH SENSOR DISABLED HEAD CHECK DISABLED Head Pitch sensor gap Standby 0 a en _ Print 1 page 9 head check N JN J Print 2 page head check Print 3 page head check AE Note Above is the base reference position when the gap sensor is used Figure 10 8 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 7 Section 10 Diagrams amp Schematics CONTINUOUS PITCH SENSOR DISABLED HEAD CHECK ENABLED Head Before print operation After print operation Paper is transported actual print size portion in vertical direction However if the lt EP gt command is specified the paper is transported at the specified vertical paper size portion Figure 10 9 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 8 Section 10 Diagrams amp Schematics TEAR OFF PITCH SENSOR ENABLED HEAD CHECK DISABLED Manual cut Head Pitch sensor gap Standby Vr gt N Backfeed up to base reference print O position Print 1 page Print
6. 5 Close install housing covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover installation EYE MARK ON BOTTOM OF LINER i DIE CUT INTER LABEL GAP 3MM NOMINAL 1 14MM MINIMUM BACKING PAPER INSIDE EDGE gt LABEL INSIDE EDGE NOILOAHIO 0334 13871 832 DOT COLUMN NUMBER 1 ne B l 104MM EYE MARK 7 TO 54MM ADJUSTMENT LABEL GAP 17 TO 64MM ADJUSTMENT Figure 8 8 Label Stock Diagram PRINT POSITION ADJUSTMENT There are three methods of print position adjustment Two of the methods allow for coarse adjustment and the third permits fine adjustment Although there are three methods only two are recommended for non SATO personnel For this reason the VR1 potentiometer located on the main circuit board will only be identified here and not explained M84Pro Service Manual PN 9001111A Page 8 10 Section 8 Adjustment Procedures Coarse print position adjustment should be through the software provided with the printer and fine adjustment should be performed by manually adjusting the PITCH potentiometer located on the printer front panel cover 1 Turn OFFSET potentiometer 1 Figure 8 9 located on the front panel to the center position NOTE The potentiometer has a scale imprinted on its face Due to its size it may be difficult to see Press the FEED key while simultaneously switching on the power
7. WARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING PURPOSES ONLY FULL WIDTH LABELS MUST BE USED TO PREVENT PRINT HEAD DAMAGE 12 Verify that the counters on the test print have reset to 0 0 km 13 Power Off the printer and confirm that all switches are in the Off or down position CLEAR DISPENSER COUNTER CAUTION RESETTING THE PRINTER WILL CLEAR ALL REGISTERS Record all dip switch positions Place all dip switches in the OFF position Place the DSW2 4 in the ON position Simultaneously press and hold the LINE and FEED keys while turning on the power switch a A O N gt Release the LINE and FEED keys upon hearing a beep LCD DISPLAY INITIALIZING ROM V00 00 00 00 MAINTENANCE MODE DIPSW2 4 ON gt OFF 6 Place the DSW2 4 in the Off position LCD DISPLAY FACTORY MODE 7 Press the FEED key to display the next screen LCD DISPLAY COUNTER CLEAR NONE 8 Press the LINE key twice to change the message from NONE to DIS LCD DISPLAY COUNTER CLEAR DIS 9 Press the FEED key to clear the dispenser counter LCD DISPLAY PRINT SIZE SMALL LARGE 10 Select the print label size by pressing the LINE key NOTE The default selection is large The LINE key allows scrolling from one option to anot
8. DSW1 5 DSW1 6 SETTING Off Off 9600 Off On 19200 On Off 38400 On On 57600 DSW1 ON OFF 123 45 67 8 Protocol Selection DSW1 7 DSW1 8 Selects the flow control and status reporting protocols Refer to the Interface Specifications section in this manual for more information Will select the Status 2 protocol if DSW2 8 is ON DSW1 7 DSW1 8 SETTING Off Off Rdy Bsy Off On Xon Xoff On Off Bi Com 3 On On Bi Com 4 M84Pro Service Manual DSW1 ON OFF PN 9001111A 123 45 67 8 Page 5 2 Section 5 Printer Configuration PRINTER SET UP Print Mode Selection DSW2 1 Selects between direct thermal printing and thermal transfer printing DSW2 1 SETTING DSW2 Off Therm Xfr ON On Direct Therm OFF 123 45 67 8 Sensor Type Selection DSW2 2 Selects between the use of a transmissive label gap or a reflective eye mark sensor DSW2 2 SETTING DSW2 Off Gap ON On Eye Mark OFF 123 45 67 8 Head Check Selection DSW2 3 When selected the printer will check for head elements that are electrically malfunctioning DSW2 3 SETTING DSW2 Off Disabled ON On Enabled OFF 123 45 67 8 H
9. 3 Remove label stock from the printer and leave print head open 4 Attach a strip of 20mm wide liner backing paper to the end of the tension gauge M84Pro Service Manual PN 9001111A Page 8 6 Section 8 Adjustment Procedures Place the strip between the upper and lower feed rollers on one end and latch media cover Slowly pull the tension gauge sufficiently enough to take a reading Repeat steps 5 and 6 for the opposite end of feed roller assemblies Co N O CI Adjust lower roller 1 Figure 8 5 by slightly loosening two screws 2 securing roller bracket 3 and adjusting as deemed necessary while observing scale 4 NOTE The lower roller may be adjusted by inserting a medium sized standard screwdriver into the slot located along the lower periphery of the roller bracket and twisting The scale is located adjacent to the adjustment slot CAUTION ONLY ADJUST THE UPPER ROLLER IF IT HAS DEFINATELY BEEN DETERMINED THAT ADJUSTMENT OF THE LOWER ROLLER WILL NOT SUFFICE 9 Adjust upper roller 5 by loosening the two lock nuts 6 and adjusting their respective set screws 7 as deemed necessary Retighten nuts 6 to secure NOTE Each side of the upper roller may be adjusted independently Only loosen the lock nut and adjust the set screw on the end of the roller deemed necessary to adjust 10 Test cycle and readjust as necessary Figure 8 5 Feed Roller Adjustment
10. PHYSICAL CHARACTERISTICS Width 10 4 Inches 265 mm Height 13 4 Inches 341 mm Depth 17 1 Inches 435 mm Weight 39 7 Pounds 18 0 mm POWER Input Voltage 115 220 Volts AC 10 50 60 Hertz 1 Power Consumption 130 Watt Operating 24 Watt Idle ENVIRONMENTAL Operating Temperature 41 to 104 F 5 to 40 C Storage Temperature 23 to 140 F 5 to 60 C Storage Humidity 30 to 90 RH Non Condensing Operating Humidity 30 to 80 RH Non Condensing Electrostatic Discharge 8kV PRINT Method Direct or Thermal Transfer Speed user selectable M84PRO 2 2 to 10 Inches Per Second 50 250 mm s M84PRO 3 2 to 8 Inches Per Second 50 200 mm s M84PRO 6 2 to 6 inches Per Second 50 150 mm s Print Module dot size M84PRO 2 0049 Inches 125 mm M84PRO 3 0033 Inches 083 mm M84PRO 6 0017 Inches 081 mm Resolution M84PRO 2 203 Dots Per Inch 8 d mm M84PRO 3 305 Dots Per Inch 12 d mm M84PRO 6 609 Dots Per Inch 24 d mm Maximum Print Width 4 1 Inches 104 mm Maximum Print Length M84PRO 2 49 2 Inches 1249 mm M84PRO 3 32 8 Inches 835 mm M84PRO 6 14 0 Inches 356 mm M84Pro Service Manual PN 9001111A Page 2 1 Section 2 Technical Data MEDIA Minimum Width 87 Inches 22 mm Minimum Length Continuous 0 24 Inches 6 mm Tear Off 0 63
11. Indicates a Read Write error occured Indicates no card was recognized Indicates that there is insufficient memory available MEMORY gt CARDCOPY ALL lt OMB gt Y N This selection allows the entire contents of the optional Expanded Memory to be copied to the PCMCIA Memory card instaled in the Memory Card slot 1 Use the LINE key to step the cursor to desired option If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode display COPY START 2 Confirmthe selection by stepping the cursor to the Yes selection If No is YES NO selected the display will return to the previous selection MEMORY gt CARDCOPY 3 Press the FEED key to select the option If Yes was selected the copy COPYING process will begin MEMORY gt CARDCOPY 4 Once the copy process is completed press the FEED key to step the COMPLETED display CARD COPY FORMAT 5 If an error is encountered in the copy process one of the following XXXXXXX ERROR messages will be displayed on the second line R W Error No Card Error Mem Full Error Indicates a Read Write error occured Indicates no card was recognized Indicates that there is insufficient memory available CARD gt MEMORYCOPY PROGRAM Y N This selection allows the printer firmware to be copied from the PCMCIA Memory Card to the printer 1 Use the LINE key to step the cursor to desired option I
12. Print 1 page Head a i i Cutter operation D Backfeed M84Pro Service Manual Note E S JI M J Pitch sensor gap G n Above is the base reference position when the gap sensor is used Figure 10 15 Operation Sequence Chart PN 9001111A Section 10 Diagrams amp Schematics PEEL OFF PEEL OFF SENSOR NO BACKFEED Standby Peel off sensor Peel off Head Pitch sensor gap Note 1 Peel off senor check gt Print 1 page gt Note 2 Unprintable ar Q a Note 1 The peel off sensor checks the peel off status of the label and does not move to the next operation until the label is peeled Note 2 Because backfeed operation is not performed an unprintable area occurs at the front Note Above is the base reference position when the gap sensor is used Figure 10 16 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 15 Section 10 Diagrams amp Schematics PEEL OFF PEEL OFF SENSOR OPERATION 1 Peel off sensor i VPeel off Head pitoh sensor gap V a Standby O Note 1 Peel off sensor check gt Print 1 page Note 1 Peel off sensor check gt Label peel off 6 Backfeed G Note 1 The peel off sensor checks t
13. SATO FONT COPY 4 Press the FEED key to advance to next display COMPLETED CARD COPY FORMAT 5 If an error is encountered in the copy process one of the following XXXXXXX ERROR messages will be displayed on the second line R W Error No Card Error Mem Full Error Indicates that there is insufficient memory available Indicates a Read Write error occured Indicates no card was recognized M84Pro Service Manual PN 9001111A Page 5 14 Section 5 Printer Configuration LCD DISPLAY DEFINITION MEMORY gt CARDCOPY This selection allows the entire contents from the optional Expanded Memory ALL lt 0MB gt Y N _ to be copied to the PCMCIA Memory card installed in the Memory Card slot 1 Use the LINE key to step the cursor to desired option If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode COPY START 2 Confirm by stepping the cursor to the Yes option If No is selected the YES NO display will return to the previous selection CARD gt MEMORY 3 Press the FEED key to select the option If Yes was selected the copy COPY COPYING process will start CARD gt MEMORYCOPY 4 Press the FEED key to advance to the next display COMPLETED CARD COPY FORMAT 5 If an error is encountered in the copy process one of the following XXXXXXX ERROR messages will be displayed on the second line R W Error No Card Error Mem Full Error
14. Section 5 Printer Configuration SERVICE MODE The Service Mode is entered from the Card Mode through the Advanced Mode The Service Mode allows the operator to set up the basic operation parameters of the printer LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE The Service Mode is entered from the Advanced Mode display by pressing the right LINE key twice SERVICE MODE The Service Mode display indicates that the printer is in the Card Mode To advance to the first selection press the FEED key GAP X XXV INPUT X XV The printer determines the location of the leading edge of the label by measuring the difference between light levels when it sees either a label edge or a black EYE mark This adjustment allows the threshold voltage level to be manually set between the maximum and minimum light levels DIP switch DSW2 2 selects the sensor type If DSW2 2 is in the OFF position the setting will be for a See Thru or Gap sensor and the LCD will display GAP on the top line along with the current setting If DSW2 2 is in the ON position the LCD will display EYE on the top line with its current setting If the value entered for the bottom line setting is 0 0V then the printer will automatically calculate the setting when the first label is fed after the printer is powered on or the head is closed There are some insta
15. Section 7 Replacement Procedures CUTTER BELT REPLACEMENT The cutter assembly is an accessory to the printer As a purchase option the cutter assembly may not apply to the printer in question The cutter assembly mounts to the face of the printer in place of the standard front cover N ODO oO fF W 10 11 12 13 14 15 16 Switch off the printer and disconnect the power supply cord Remove cutter assembly 1 Figure 7 23a from the printer NOTE If unsure how to remove the cutter assembly refer to the Label Cutter Installation procedure in the Accessories Installation section for guidance Remove two screws 2 securing idle gear bracket 3 and lift away Withdraw cutter timing belt 4 and motor timing belt 5 from cutter assembly 1 Apply replacement motor belt 5 to motor pulley 6 and idle pulley 7 Apply replacement cutter belt 4 to idle pulley 7 and cutter pulley 8 Apply bracket 3 to the assembly oriented as removed and secure using two screws 2 NOTE When properly installed the idle bracket gear will apply tension pres sure to the outer surface of the cutter belt Prepare to replace o ring belt 9 Figure 7 23b Remove two screws 10 and two screws 11 from left and right sides of cutter frame 12 Lift cutter cover 13 away from cutter frame 12 Loosen screws 14 15 16 17 and 18 located on the right side of cutter frame 1
16. a i XQ 7 S 1 Because back feed operation is not performed an unprintable area occurs at the front Note Above is the base reference print position when the gap sensor is used Figure 10 12 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 11 Section 10 Diagrams amp Schematics CUTTER OPERATION 1 Cut Head Pitch sensor gap a Standby N TY Print 1 page O n_ N J E N N Cutter operation a a N N J Back feed G N Note Above is the base reference position when the gap sensor is used Figure 10 13 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 12 Section 10 Diagrams amp Schematics CUTTER NO BACKFEED EXTERNAL PULSE INPUT Cut Head Pitch sensor gap Standby Print signal input gt lt Note 1 Unprintable larea Print 1 page Cutter operation Note 1 Because backfeed operation is not performed an unprintable area occurs at the front Note Above is the base reference print position when the gap sensor is used Figure 10 14 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 13 Section 10 Diagrams amp Schematics CUTTER OPERATION 1 EXTERNAL PULSE INPUT Standby Cut Print signal input gt
17. 2 Press the FEED key to select the option and advance to the Print Offset display PRINT OFFSET V 0000 H 0000 Vertical Offset is the distance down from the leading edge the edge of the label that comes out of the printer first to the first vertical print position A positive setting moves the label edge out of the printer while making it negative moves it back into the printer Horizontal Offset is the distance that the label image is shifted either to the right or left on the label The image is shifted to the left towards the inside edge of the label for a positive setting and it is shifted to the right towards the outside edge of the label for a negative setting This setting changes the base reference point for all subsequent label jobs It s effect is identical to the lt ESC gt A3 Base Reference point command Since the printer moves the label in discrete steps equal to the size of the print dot the units of measure for Vertical and Horizontal Offset distance is dots The maximum values that can be set is 3600 for vertical offset and 3199 for horizontal If the allowable limit is exceeded the printer will not accept the selection 1 Use the LINE key to step the cursor to the desired option The display will increment one step for each time a LINE key is pressed 2 Press the FEED key to select the option and advance to the next display 3 Repeat step 1 and 2 for character requirement 4 Press the ENTER key to select th
18. M84Pro Service Manual PN 9001111A Page 8 7 Section 8 Adjustment Procedures TIMING BELT ADJUSTMENT The following procedure covers the adjustment of all timing belts within the printer Not included is the adjustment procedure for the optional cutter assembly However the adjustment technique is exactly the same as here Remove the cutter assembly to gain access to its belts 1 Switch the printer off and disconnect the power supply cord 2 Open remove the top right and left housing covers NOTE Figure 10 1 of the Diagrams amp Schematics section provides guidance on housing cover removal 3 Loosen two screws 1 Figure 8 6 and manipulate motor 2 as required to tighten motor belt 3 Retighten screws 1 11 S 10 12 9 4 8 Z aa g fo __N A 3 S A 1 wy 5 4 f Figure 8 6 Tightening Timing Belts 4 Loosen two screws 4 and manipulate bracket 5 as required to tighten feed roller belt 6 Retighten screws 4 5 Loosen two screws 7 and manipulate bracket 8 as required to tighten platen roller belt 9 Retighten screws 7 CAUTION STEP 6 SHOULD ONLY BE PERFORMED BY FACTORY PERSONNEL THIS ADJUSTMENT MAY MAKE MATTERS WORSE BY AFFECTING RIBBON REWIND ANGLE AND CAUSING RIBBON WRINKLING M84Pro Service Manual PN 9001111A Page 8 8 Section 8 Adjustment Procedures 6 Loosen two screws 10 and manipulate bracket 11 to tighten ribbon rew
19. mark When the printer is taken off line manually it transmits an X Off indicating it cannot accept data When it is placed back on line manually it sends an X On indicating it is again available for receipt of data If an error occurs during printing paper out ribbon out the printer sends an X Off as soon as an error condition is detected When the error is cleared and the printer is placed back on line it transmits an X On indicating it is again ready to accept data Upon power up if no error conditions are present the printer will continually send X On characters at five millisecond intervals until it receives a transmission from the host M84Pro Service Manual PN 9001113A Page 3 5 Section 3 Interface Specifications DATA STREAMS The data streams for X On X Off and Ready Busy flow control are constructed in the same way as they are for Ready Busy flow control lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z An example of this would be lt ESC gt A Job 1 lt ESC gt Z All characters are in ASCII UNIVERSAL SERIAL BUS USB ADAPTER The Universal Serial Bus USB interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above Details for loading the USB driver are contained in the USB Interf
20. 2 Open remove the top right and left housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover removal Locate LCD board 1 Figure 7 7 mounted to the interior of the front cover Disconnect wiring harnesses A and B from panel board 2 Remove two screws 3 and one plastic washer 4 securing LCD board 1 to the printer Manipulate LCD board 1 laterally from within the printer N Ddl fF W Insert replacement LCD board 1 behind the face cover so that thew LCD is aligned with its respective slot in the cover 8 Apply screw 3 into the upper mounting orifice and screw 3 with washer 4 to the lower 9 Tighten screws 3 securely 10 Connect LCD wiring harnesses B and A to panel board 2 11 Reconnect power supply cord test cycle and reattach housing covers M84Pro Service Manual PN 9001111A Page 7 7 Section 7 Replacement Procedures Va ell Ley ge of Wey S 8 ao Uro Ro Si 9 E sa N 2 x i L 1 USI I e Dr a 8 111 N I 2 J a ELT coneiGURATI i y x x UL i x x 4 N 1 B 3 B Figure 7 7 LCD Board Replacement FUSE REPLACEMENT The M84Pro Printer has three fuses one is externally accessible and is wired to the power supply while the other two are located internally and directly connected to the main circuit board There is an additional fuse integrated into the optional cutter assembly w
21. 3 Locate motor 1 Figure 7 9 position from the left side of the printer NOTE The left side of the printer contains the circuit board power board and gear configuration The motor is located on the lower side of the gear configuration and the motor s mounting screws are oriented diagonally from each other on the upper and lower sides of the motor spindle 4 Removetwo screws 2 securing motor 1 to the printer frame M84Pro Service Manual PN 9001111A Page 7 9 Section 7 Replacement Procedures Remove belt from the motor shaft and withdraw motor 1 to the media side of the printer Disconnect wiring harness 3 from motor 1 Remove two screws 4 securing damper 5 and heat plate 6 to motor 1 co N O A Lift away damper 5 heat sink 6 and withdraw motor 1 from within the printer frame NOTE The damper and heat plate must be removed from the motor for the motor to be withdrawn from within the printer frame Likewise the damper and heat plate must be mounted to the replacement motor with the motor positioned within the frame 9 Insert the replacement motor 1 within the printer frame under the label ramp Log 6 TAI A 6 AN pauGHTER adr Bog RD to TERE ACE BOA BOARD D ain CIRCUIT pont power BOARD 2 Figure 7 9 Motor Replacement M84Pro Service Manual PN 9001111A Page 7 10 Section 7 Replacement Procedures 10 11 12 1
22. This screen will not be displayed for the Memory Test Label This display allows label width selection 1 Use the LINE key to step to the desired label width option PRESS FEED KEY TO STOP PRINTING Press the FEED key to select the option Press the FEED key to start printing test labels continuously Press the FEED key to stop the printer ak WN To exit the Test Print Mode power the printer off and then back on DEFAULT SETTINGS MODE Occassionally it is desirable to reset all printer configuration settings to their original default conditions This allows the operator to start reconfiguration of the printer starting from a know set of conditions LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING DEFAULT SETTING Allows the reset of original printer default settings Enter the Default Setting YES NO Mode by 1 Press and hold the LINE and FEED keys while switching on power 1 Release the LINE and FEED key when the printer emits one long beep 1 Use the LINE key to step to either the YES or NO option 2 Press the FEED key to select the desired option M84Pro Service Manual PN 9001111A Page 5 22 Section 5 Printer Configuration LCD DISPLAY DEFINITION DEFAULT SETTING When the printer has completed the reset process it will beep 3 times and the COMPLETED Default Setting Completed display will appear At this time the printer i
23. Transmissive VR4 Lea fo 150 5 NON a lv Hh 1 0 lt Hi Lo NONE 1 8v WII foe Level NONE AUTO iy Pitch Offset VRI 1 5 41 5 0 00 mm rint VR1 50 80 59 ffset VR2i 1 5 1 5 0 00 mm Pitch VR3 1 541 5 0 00 mm LUI arknes 3 H Offset 0000dot he 3 V Offset 000 dot P Pitch ZERO Slash YES DATE Calendar None I F IFEE1284 ACK 00 5 0372900007 NONE EEPE CELL i TIRI ONON Figure 8 1 Print Defects t M84Pro Service Manual PN 9001111A Page 8 1 Section 8 Adjustment Procedures PRINT DEFECTS RELATIVE PROCEDURE Print becomes lighter or darker from one side to the other Print Head Balance Adjustment This condition is repetitive from label to label Voids in the overall print image This condition is repetitive Print Darkness Adjustment from label to label A visible path on the label where print image is missing The Print Head Position Alignment path will change somewhat from label to label Platen Roller Adjustment Ribbon Guide Plate Adjustment The scales at the lower left and right sides are not equal Print Head Position Alignment distances from the labels lower edge The lines are not sharp Print Darkness Adjustment The image is too light Print Darkness Adjustment The image is severely dark Print Darkness Adjustment Bar code label has a sharp line where print is missing Print Darkness Adjustment The printed position is too far in one direction or a
24. 1 Dispenser 4 4 Flash Memory 4 7 PCMCIA Memory Expansion 4 8 Real time Clock 4 10 Interface Module Upgrade 4 12 CONFIGURATION Dip Switch Panels 5 1 RS232 Transmit receive Setting 5 1 Printer Setup 5 3 Default Settings 5 7 Software Default Settings 5 7 Potentiometer Adjustments 5 8 LCD Panel Printer Configuration 5 9 TROUBLESHOOTING Error Signals 6 1 Troubleshooting Table 6 2 Troubleshooting Procedures 6 4 PN 9001111A REPLACEMENT PROCEDURES Main Circuit Board 7 1 Interface Board Module 7 3 Daughter Board 7 4 Memory Board Card 7 5 Power Board 7 5 Panel Board 7 6 LCD Board 7 7 Fuse 7 8 Motor 7 9 Platen Roller 7 11 Feed Roller 7 12 Timing Belt 7 14 Print Head 7 18 Label out Sensor Switch 7 20 Label Position Sensor 7 22 Ribbon Sensor 7 23 Cutter Belt 7 25 Cutter Circuit Board 7 27 ADJUSTMENT PROCEDURES Print Head Position Alignment 8 2 Print Head Balance 8 3 Ribbon Guide Plate 8 5 Feed Roller 8 6 Timing Belt 8 8 Pitch Sensor Setup For Notched Tags 8 9 Print Position 8 10 Label Gap Sensor 8 11 Eye Mark Sensor 8 13 Offset Label Stop Position 8 14 LCD Display 8 14 Print Darkness 8 15 FACTORY RESETS Factory Settings Test Print 9 1 Clear Head Counters 9 2 Clear Dispenser Counter 9 3 Clear Cutter Counter 9 4 Clear EEPROM 9 5 DIAGRAMS amp SCHEMATICS Housing Cover Removal amp Installation 10 1 Media Loading 10 2 Ribbon Loading 10 2 Paper Specifications 10 3 Accessories amp Sensors Location 10 4 Print Position
25. 9 NOTE The bushings must be installed onto the ends of drive roller with their flanged sides oriented outward The pulley must be installed so its wider sleeve is oriented outward M84Pro Service Manual PN 9001111A Page 7 13 Section 7 Replacement Procedures 11 12 13 14 15 16 Insert the short spindle of drive roller 1 into housing frame so that it rests on the far side of the label ramp secure using clamp 4 and two screws 3 Insert clamp 8 onto the left end of drive roller 1 and secure to the frame using screw 7 Insert pulley 6 onto the left end of drive roller 1 and apply inner belt not shown Apply outer belt not shown to pulley 6 and e clip 5 to left roller spindle Adjust belt tension in accordance with its relative procedure in the Adjustment Procedures section of this manual Reconnect power supply cord test cycle and reattach close all covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provides guidance on housing cover media and ribbon installation TIMING BELT REPLACEMENT The M84pro Printer utilizes four timing belts coupled with dual action toothed pulleys to provide drive distribution throughout the assembly Two belts are configured to transfer torque from the motor to the label feed roller A third belt transfers torque from the feed roller to the platen roller And the fourth transfers torque from t
26. Bold XM Font 24 dots W x 24 dots H Univers Condensed Bold OA Font OCR A M84PRO 2 15 dots W x 22 dots H M84PRO 3 22 dots W x 33 dots H M84PRO 6 44 dots W x 66 dots H OB Font OCR B M84PRO 2 30 dots W x 36 dots H M84PRO 3 30 dots W x 36 dots H M84PRO 6 60 dots W x 72 dots H AUTO SMOOTHING FONTS WB 18 dots W x 30 dots H WL 28 dots W x 52 dots H XB 48 dots W x 48 dots H Univers Condensed Bold XL 48 dots W x 48 dots H Sans Serif VECTOR FONT Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica 10 Font Variations AGFA RASTER FONTS A Font CG Times 8 to 72 pt B Font CG Triumvirate 8 to 72 pt DOWNLAODABLE FONTS Bit Mapped True Type Fonts with Utility Program CHARACTER CONTROL Expansion up to 12 x in either the X or Y coordinates Charcter Pitch Control Line Space Control Journal Print facility 0 90 180 and 270 Degree Rotation M84Pro Service Manual PN 9001111A Page 2 3 Section 2 Technical Data BAR CODE CAPABILTIES Linear Bar Codes Bookland UPC EAN Supplemental EAN 8 EAN 13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC EAN 128 UPC A and UPC E Two Dimemsional Data Matriix Maxicode PDF417 Micro PDF Truncated PDF QR Code RSS 14 Composite Code Ratios 1 2 1 3 2 5 User definable bar widths Bar Height 4 to 999 d
27. Inches 16 mm Cutter 1 18 Inches 30 mm Dispense 1 18 Inches 30 mm Maximum Width 5 0 Inches 125 mm Type Die Cut Labels Fan Fold Tag Stock or Continuous Maximum Caliper 008 Inches 21 mm Maximum Roll Diameter 8 6 Inches 220 mm Wound face inward Minimum Core Diameter 3 Inches 76 2 mm RIBBON Maximum Width 4 4 Inches 111 mm Length 1475 Feet 450 m Thickness 4 5 Microns Wound face inward SENSING See Through for labels or tags Movable Reflective Eye Mark Movable Continuous Form Sensor not used INTERFACE MODULES Parallel Port IEEE 1284 Standard Serial Port RS232C 9600 to 57 6000 dps Standard RS422 485 9600 to 57600 bps Optional Ready Busy or X On X Off Flow Control Bi Directional Status Universal Serial Bus USB Adapter Ethernet 10 100 Base T 802 116 Wireless Wi Fi Data Transmission ASCII Format PROCESSING CPU 32 Bit RISC FLash ROM 2 Mega Bytes SDRAM 16 Mega Bytes Receive Buffer 2 95 Mega Bytes Memory Expansion See Options and Accessories M84Pro Service Manual PN 9001111A Page 2 2 Section 2 Technical Data CHARACTER FONT CAPABILITIES MATRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots H M Font 13 dots W x 20 dots H XU Font 5 dots W x 9 dots H Helvetica XS Font 17 dots W x 17 dots H Univers Condensed
28. Platen Roller Replacement FEED ROLLER REPLACEMENT The feed roller is considered to be a high wear component due to its treading against the print media This treading contact will eventually wear grooves into the rubber material and negatively effect print output 1 Switch off the printer and disconnect the power supply cord 2 Open or remove the top right and left housing covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provide guidance on housing cover media and ribbon removal 3 Remove ribbon and media to provide free access to drive roller 1 Figure 7 11 M84Pro Service Manual PN 9001111A Page 7 12 Section 7 Replacement Procedures 4 3 4 ol o TERI rera PORD 3 BO A t A s yas CIRCUIT BOARD ia lt i j ry SEI i 1 power BOAR ZA f x Val s tc 97 6 8 _ si wilt G 5 Figure 7 11 Feed Roller Replacement 4 Loosen two screws 2 to release belt tension on drive roller 1 Loosen or remove two screws 3 securing clamp 4 to the right end of drive roller 1 6 Remove e clip 5 and the outer belt not shown from the left end of drive roller 1 and pul ley 6 Withdraw pulley 6 from left drive roller spindle and inner belt not shown Loosen screw 7 and clamp 8 on the left end of drive roller 1 Withdraw drive roller 1 along with left and right bushings 9 from the printer 10 Assemble replacement roller as required with bushings
29. Schematics section provides guidance on housing cover installation REAL TIME CLOCK INSTALLATION The real time clock chip allows the date and time to be maintained in the local printer rather than using the system clock It consists of a special clock chip that replaces the EEPROM chip on the main cicuit board 1 2 3 oN ON A Switch the printer off and disconnect the power supply cord Remove the left side housing cover to gain access to the main circuit board Locate and withdraw the EEPROM chip 1 Figure 4 5 from main circuit board 2 CAUTION IF USING A TOOL TO REMOVE THE EEPROM CHIP ENSURE THAT IT IS NOT BEING INSERTED BETWEEN THE RECEPTACLE BOARD AND THE CIRCUIT BOARD DESTRUCTION IN THE CIRCUIT BOARD WILL OCCUR INSERT THE TOOL BETWEEN THE TWO PIECES OF BLACK PHENOLIC MATERIAL TO PRY THE CHIP FREE Insert clock chip 3 into the vacant connection recepticle 4 Connect the power supply cord Factory Reset as directed in the Factory Reset section of this manual Press and hold the LINE key while simultaneously switching the power on When the printer emits one long beep release the LINE key LCD DISPLAY INITIALING ROM V00 00 00 00 LCD DISPLAY ADVANCED MODE Press the FEED key 11 times to display the prompt to set the calender M84Pro Service Manual PN 9001111A Page 4 10 Section 4 Accessories Installation LCD DISPLAY SET CALENDER YES N
30. and DSW3 located on the front panel under a protective cover A third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit receive parameters Each switch is an eight section on off toggle type switch The ON position is always oriented upward and consequently the off is always downward Switch settings are read by the printer electronics during the power up sequence and will not become effective until the power is cycled RS232 TRANSMIT RECEIVE SETTING Data Bit Selection DSW1 1 Sets the printer to receive either 7 or 8 data bits for each byte transmitted DSW1 1 SETTING DSW1 Off 8 Data Bits ON On 7 Data Bits OFF 123 45 67 8 Parity Selection DSW1 2 DSW1 3 Selects the type of parity used for error detection DSW1 1 DSW1 3 SETTING DSW1 Off Off No Parity ON Off On Even OFF On Off Odd 12345678 On On Not Used M84Pro Service Manual PN 9001111A Page 5 1 Section 5 Printer Configuration Stop Bit Selection DSW1 4 Selects the number of stop bits to end each byte transmission DSW1 4 SETTING Off 1 Stop Bit On 2 Stop Bits DSW1 ON OFF 123 45 6 7 8 Baud Rate Selection DSW1 5 DSW1 6 Selects the data rate bps for the RS232 port
31. header provides the section number followed by its name The footer identifies the product on the left the manual s part number in the center and the page number to the right side of the page Page enumeration is two part with each separated by a hyphen The first character set references the section number and the second identifies the page number Page numbers begin with the numeral 1 one at the commencement of a new section and ascends sequentially M84Pro Service Manual PN 9001111A Page 1 1 Section 1 Introduction GENERAL DESCRIPTION The M84Pro printer was designed for continuous industrial and commercial applications as self evident with its uncompromising all metal housing 203 to 609 dpi resolution and label width capacity up to 5 inches wide This printer uses standard SATO programming language with specific values for print resolutions These values are specified in dots and will vary depending upon the printer resolution and the amount of memory available for label imaging The M84Pro was designed to be compatible with preceding M 8400 series printers The main difference is how it receives the command sequence and how it responds to certain commands Refer to the Operator and Technical Reference Manuals for additional information TOP HOUSING COVER VA LEFT HOUSING COVER PANEL COVER a FRONT HOUSING COVER RAUT ton a E Figure 1 1 Primary Components THEORY OF OPERATION When activated the media and rib
32. insert into pulley bracket 2 Apply bushing 9 to pin 8 and insert through bracket 2 and pulley 10 from the rear Secure pin 8 at the face of bracket 2 using e clip 7 Apply the free ends of belts 4 Figure 7 12a and 3 to feed roller pulley 6 and motor spindle 5 respectively Secure pulley bracket 2 to printer frame using two screws 1 Adjust belt tension in accordance with its relative procedure in the Adjustment Procedures section of this manual Reconnect all wiring harnesses as directed in Figure 7 13 Reconnect power supply cord test cycle and reattach close all covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover installation M84Pro Service Manual PN 9001111A Page 7 17 Section 7 Replacement Procedures A 5 v al P e ur D g INTERFAC bi Vai lt 0 2 BOARI ye a ROS Q a E a9 S L A A o A ie S lt i N ARD 5 pain circuit BO Bg BELT CONFIGURATIO L dI CON D SUR pa fee Toy E Val power BOARD Figure 7 13 Wiring Harness Connection PRINT HEAD REPLACEMENT If the print head becomes damaged or wears out it can be easily removed and replaced without having to make critical adjustments Before replacing the print head check the head counter values by printing a test pattern Switch off the printer and disconnect the power supply cord 2 Open remove the top right and front housing cov
33. is cleared 2 Press the FEED key to select the option and advance to the next display REPRINT W FEED Specifies whether or not the printer will print the last printed label stored in YES NO memory when the FEED key is pressed in the Normal Online mode 1 Use the LINE key to step the cursor to desired option If Yes is selected the printer will reprint the last label when the FEED key is pressed If the printer is off line pressing the FEED key will feed a blank label 2 Press the FEED key to select the option and advance to the next display FORWARD BACKFEED This display will only appear if Backfeed is enabled DSW3 4 OFF The DISTANCE DEFAULT maximum backfeed distance is 255 mm 1 Use the LINE key to select either the Default or the Manual option 2 Press the FEED key to select the option and advance to the next display M84Pro Service Manual PN 9001111A Page 5 19 Section 5 Printer Configuration LCD DISPLAY DEFINITION FORWARD BACKFEED 3 If Manual option is selected use the Cursor keys to advance the distance DISTANCE XXXmm to the desired setting Each time the CURSOR key is pressed the distance will advance 1 mm The maximum distance is 255 mm 4 Press the FEED key to select the option and advance to the next display EXT PIN 9 SELECT MODE1 MODE2 Allows selection of the conditions that cause the signal on Pin 9 of the EXT connector to be true If Mode1 is selected pin 9 will be true when the
34. off and then back on CARD MODE The Card Mode is entered from the Advanced Mode display The Card Mode allows the operator to manage the Expanded Memory PCMCIA Card or Internal Expanded Flash ROM LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE The Card Mode is entered from the Advanced Mode display by pressing the right LINE key once CARD MODE The Card Mode display indicates that the printer is in the Card Mode To advance to the first selection press the FEED key M84Pro Service Manual PN 9001111A Page 5 13 Section 5 Printer Configuration LCD DISPLAY DEFINITION MEM SELECT CC1 CARD MEMORY This selection determines which type of optional expanded memory will be addressed as CC1 in the command streams The CARD selection specifies the optional PCMCIA card as CC1 and the optional Expanded Flash ROM as CC2 The Memory selection specifies the optional Expanded Flash ROM as CC1 and the optional PCMCIA card as CC2 1 Use the LINE key to step the cursor to the desired option 2 Press the FEED key to select the option and advance to the next display CARD gt MEMORYCOPY This selection allows TrueType fonts to be copied from the PCMCIA Memory TRUETYPEFONT Y N card installed in the Memory Card slot 1 Use the LINE key to step the cursor to desired option If Yes is selected the pri
35. on housing cover and ribbon removal Remove ribbon to allow access to ribbon sensor 1 Figure 7 21 and supply assembly 2 Remove screw 3 and screw 4 from ribbon supply assembly 2 Withdraw boss cap 5 two collars 6 ribbon boss 7 another collar 6 and disk plate 8 from ribbon supply shaft 9 consecutively Disconnect the wiring harness of ribbon sensor 1 from the main circuit board Remove screw 10 securing ribbon sensor 1 to printer frame Lift away sensor 1 Route replacement sensor 1 through printer frame Secure replacement sensor 1 to printer frame using screw 10 Apply disk plate 8 a collar 6 ribbon boss 7 two additional collars 6 and boss cap 5 onto ribbon supply shaft 9 and secure with screw 4 Align orifices of boss 7 and shaft 9 and apply screw 3 Connect wiring harness of replacement ribbon sensor 1 to main circuit board Refer to Figure 7 22 for guidance M84Pro Service Manual PN 9001111A Page 7 23 Section 7 Replacement Procedures 13 Install ribbon restore power test cycle and install close housing covers NOTE Figures 10 1 and 10 3 of the Daigrams amp Schematics section pro vides guidance on housing cover and ribbon installation Figure 7 21 Ribbon Sensor Replacement si 3 LES J w ee S E A V power BOARD Figure 7 22 Wiring Harness Connection M84Pro Service Manual PN 9001111A Page 7 24
36. option and advance to the Day position 3 Day Press the LINE key to increase and the FEED key to decrease the character value to the desired option Press the Enter key to select the option and advance to the Hour position 4 Hour Press the LINE key to increase and the FEED key to decrease the character value to the desired option The entry must coorespond with a 24 hour day Press the Enter key to select the option and advance to the Hour position 5 Minute Press the LINE key to increase and the FEED key to decrease the character value to the desired option Press the Enter key to select the option and advance to the Ignore CR LF display IGNORE CRI LF YES NO This selection tells the printer to strip out all carriage return line feed pairs CR LF from the data stream including graphics and 2D bar codes It is used primrily to maintain compatibility with earlier models of SATO printers 1 Use the LINE key to step the cursor to either the YES or NO option 2 Press the FEED key to select the option and advance to the Character Pitch display CHARACTER PITCH PROP FIXED This selection allows the default character pitch to either be set for fixed character spacing or proportional character spacing 1 Use the LINE key to step the cursor to the desired option 2 Press the FEED key to select the option and advance to the Advanced Mode display ADVANCED MODE To exit the Advanced mode power the printer
37. p A x B Ss 2 e 2s 5 a2 3 C 3 Ia power BOARD 4 a 9 A Figure 7 5 Power Board Replacement PANEL BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord 2 Open remove the top right and left housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover removal Locate panel board 1 Figure 7 6 mounted to the interior of the front cover Disconnect wiring harnesses A B and C Remove two screws 2 securing panel board 1 to the printer Manipulate panel board 1 laterally from within the printer N ODO Oo fF W Insert replacement panel board 1 behind the face cover so that the boards buttons are aligned with their respective slots in the cover Connect harnesses C B and A 9 Reconnect power supply cord test cycle and reattach housing covers 00 NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover installation M84Pro Service Manual PN 9001111A Page 7 6 Section 7 Replacement Procedures A Co A 1 s o Va 5 9 A TER paue INTERFACE BOARD BOARD D ANg L 80 f H RO H _ i coNFiGuRATIO A uit BOARD pelt a VA RC l MAN ci 3 JA eo o x N B C x 2 power BOARD Figure 7 6 Panel Board Replacement LCD BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord
38. printer is ready to print i e it is on line and has a print job loaded a quantity of labels to be printed on the display If Mode 2 is selected pin 9 will be true if the printer is on line 1 Use the LINE key to step the cursor to the desired option 2 Press the FEED key to select the option and advance to the next display EURO CODE D5 Allows the dexadecimal code to be specified for the character replaced with the Euro Character The default is D5H 1 Use the LINE key to step to the desired option of the first character 2 Press the FEED key to select the option and advance the cursor to the second character of the desired hexadecimal code 3 Repeat steps 1 and 2 for each character 4 Press the FEED key to select the option and advance to the next display SELECT LANGUAGE ENGLISH Allows the selection of the character set used by the printer The options are English French German Spanish Italian and Portuguese 1 Use the LINE key to advance to the desired language option 2 Press the FEED key to select the option and advance to the next display IGNORE CAN DLE If the printer is placed in the Multi Item Buffer Mode DSW2 5 ON the user YES NO can choose to ignore CAN 18H and DLE 10H commands used in bi directional communications refer to section Interface Specifications If the Single Item Buffer Mode is chosen DSW2 5 OFF this display will be skipped PRIORITY SETTING Allows the ass
39. printer will position the last printed label for dispensing and retract it before printing the next label The amount of backfeed offset is adjustable DSW3 4 SETTING Off Enabled On Disabled DSW3 ON OFF 123 45 67 8 External Signal Interface Refer to the Interface Specifications section for information on External Signals EXT Print Start Signal Selection DSW3 5 Allows an external device to initiate a label print for synchronization with the applicator or other external device When DSW3 5 is On the unit is in the Continuous print mode Backfeed is disabled and External Signals are ignored DSW3 5 SETTING Off Disabled On Enabled DSW3 ON OFF 123 45 67 8 External Signal Type Selection DSW3 6 DSW3 7 Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected DSW3 6 DSW3 7 SETTING Off Off Type 4 Off On Type 3 On Off Type 2 On On Type 1 M84Pro Service Manual DSW1 ON OFF 123 45 67 8 PN 9001111A Page 5 6 Section 5 Printer Configuration Repeat Print via External Signal DSW3 8 Allows the applicator or other external device to reprint the current label in the print buffer
40. select Standby for the printer to begin printing test labels continuously Adjust the PITCH potentiometer until the first print position is at the desired location on the label De oli 100 NOTE If the potentiometer does not have enough range it will be necessary to change the pitch setting using the front panel display Press the FEED key to cease printing when complete Power the printer off and then back on to exit the test label mode M84Pro Service Manual PN 9001111A Page 5 8 Section 5 Printer Configuration BACKFEED OFFSET When a label is printed it must be correctly positioned for dispensing and application Thusly the printer advances the label stock sufficiently for the printed label to be dispensed After the label has been removed for application the label stock must be withdrawn back into label printing position The backfeed function repositions the label stock for printing The Backfeed function is enabled if DSW3 4 is in the Off position When enabled placing DSW3 1 in the Off position will cause the backfeed operation to be performed immediately before each label is printed If DSW3 1 is in the On position the backfeed operation is performed as soon as the dispensed label has been printed and taken from the printer The amount of backfeed is controlled by the OFFSET potentiometer on the DIP Switch Panel inside the cover The full adjustment range is 3 75 inches from nominal The back
41. spindle Remove e clip 4 and the outer belt not shown from the left roller spindle and pulley 5 Withdraw pulley 5 from left platen roller spindle and inner belt not shown Loosen screw and clamp not shown on the left end of roller spindle Withdraw platen roller 1 along with left and right bushings 6 and gear 7 from the printer Assemble replacement roller as required with gear 7 and bushings 6 NOTE The bushings must be installed onto the ends of platen roller with their flanged sides oriented outward The cog must be installed so its wider sleeve is oriented outward Insert the long spindle of platen roller 1 into housing frame so that it protrudes to the drive side Allow platen roller 1 to be suspended with its bushings 6 nested on the printer frame M84Pro Service Manual PN 9001111A Page 7 11 Section 7 Replacement Procedures 12 Secure each end of platen roller 1 with clamps 3 and screws 2 13 Insert pulley 5 onto the left spindle and apply inner belt not shown 14 Apply outer belt not shown to gear 5 and e clip 4 to left roller spindle 15 Adjust belt tension as required in accordance with its relative procedure 16 Reconnect power supply cord test cycle and reattach close all covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provides guidance on housing cover media and ribbon installation Figure 7 10
42. switch 3 When the printer beeps release the key and observe the LCD Display Initializing ROM V00 00 00 00 and Test Print Mode Configuration 4 Press the Feed key to display the next screen Display Test Print Size 10CM 5 Press the LINE key to step to the second digit of the counter to the desired setting NOTE The display will increment one step each time the key is pressed Press the FEED key to test print a label Press the FEED key again to stop printing Repeat the above steps as required until the correct setting is achieved LABEL GAP SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module NOTE Figure 10 5 Accessories amp Sensors Location Figure 10 6 Print Position Reference Diagram and Figures 10 7 through 10 19 Print Operation Sequence in the Diagram amp Schematics Section provide additional instruction 1 Open remove the top right and left housing covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover removal 2 Turn the VR4 potentiometer fully counter clockwise 3 Connect test module 1 Figure 8 9 to main circuit board connector 2 M84Pro Service Manual PN 9001111A Page 8 11 Section 8 Adjustment Procedures ON ON Ff 11 12 13 14 NOTE Refer to TP Test Module Usage
43. the RS232 Interface Module is installed Different module types will have an impact on transmission speed Ensure the data stream is correct all letters of command codes are in upper case and with out spaces Carriage Returns are also not acceptable in line fields M84Pro Service Manual PN 9001111A Page 6 4 Section 6 Troubleshooting Ensure the Baud rate Parity Data Bits and Stop Bits are consistent with that of computer Print a Configuration Test Label to determine the RS232 settings Ensure the printer is receiving from the computer using a Receive Buffer Hex Dump Refer to the Hex Dump procedure in this manual for instructions The printer will print only once a hexadecimal dump of everything it has received from the host computer Each hexadecimal character represents a character the printer received Analyze and troubleshoot the data stream NOTE A small label may produce a large amount of data when printed in Hex Dump While checking the hex dump printout look for OD OAu carriage return and line feed char acters throughout The command string should be continuous CR or LF characters are not allowed between the start command lt ESC gt A and the stop command lt ESC gt 2Z If Basic is being used it may be adding these characters automatically as the line wraps Adding a width statement to your program can help suppress these extra ODH OAH characters by expanding the line length up to 255 ch
44. the print head wiring harness 1 Figure 7 4 from daughter board 2 Remove the three screws 3 securing daughter board 2 to main circuit board 4 Disconnect daughter board 2 from main circuit board 4 ao oa A OQ Connect replacement daughter board 2 to main circuit board 4 and secure using three screws 3 7 Reconnect power supply cord test cycle and reattach housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover installation Figure 7 4 Daughter Board Replacement M84Pro Service Manual PN 9001111A Page 7 4 Section 7 Replacement Procedures MEMORY CARD REPLACEMENT The optional memory card is direct connected to the main circuit board behind the daughter board To replace the memory card follow the daughter board replacement procedures for card access Then pull the mounting brackets away from the memory card while pivoting the card outward To insert a new memory card insert the contact side of the card into its mounting bracket first followed by the remainder of the card The optional memory card is designed so that it will only mount if properly oriented POWER BOARD REPLACEMENT 1 2 gt O O AN OA FW Cae a Ce G N DO On FW DY Switch off the printer and disconnect the power supply cord Open remove the top right and left housing covers NOTE Figure 10 1 of the Daigrams amp Schematics sectio
45. to step the display to the desired option The setting will advance in increments of 0 1 usec each time the CURSOR key is pressed until the setting reaches 10 0 usec when it will wrap around to the 0 5 usec setting 2 Press the FEED key to select the option and advance to the next display SERVICE MODE The Service mode is exited by powering the printer off and then back on COUNTERS MODE The Counters Mode is provided to allow the user to access the internal printer cousters LCD DISPLAY DEFINITION ADVANCED MODE The Counter Mode is accessed from the Advanced Mode Press the CURSOR keys to step to the Counter Mode COUNTERS MODE Press the FEED key to advance the display to the counter selections COUNTERS HD CUT LIFE The counters are identified in the display as HD Head Counter should be reset when print head is replaced CUT Cutter Counter LIFE Life Counter cannot be reset 1 Use the LINE key to step the cursor to the desired counter Head HD counter or the LIFE counter The default position is the Head Counter HEAD COUNTER 0 5M 2 Press the FEED key to select the desired option The current value in meters stored in the counter will be displayed The maximum number of digits displayed is 8 3 Press the FEED key again to advance the counter to the Clear mode All counters with the exception of the LIFE counter will be cleared HEAD COUNT CLEAR YES NO 4
46. to the base M84Pro Service Manual PN 9001111A Page 4 1 Section 4 Accessories Installation Figure 4 1a Label Cutter Installation 7 Slide entire print mechanism fully toward the rear CAUTION ENSURE WIRING HARNESSES ARE NOT PINCHED WHEN ADJUSTING THE PRINT MECHANISM THE PRINT MECHANISM WHEN ADJUSTED WILL COVER THE VOID LEFT BY THE REMOVAL OF THE SPACER PANEL 8 Reapply two screws 7 to side frame bracket 8 and four screws 5 to back panel 6 to secure print mechanism 9 Attach two hinge halves 9 Figure 4 1b to the front base of the printer using two screws 10 for each NOTE Before tightening the hinge screws pull the hinges forward to align them 10 Install spacer panel 4 into the void left in front of print mechanism and secure using two screws 3 M84Pro Service Manual PN 9001111A Page 4 2 Section 4 Accessories Installation 11 12 13 14 15 Route the single connector end of cutter wiring harness 11 Figure 4 1c through the printer side wall from the electric side to the mechanical side CAUTION WHEN ROUTING THE WIRING HARNESS ENSURE THAT IS IS ROUTED IN A MANNER SO AS TO PREVENT PINCHING OR INTANGLEMENTS Ll O _ 7 e es i i iy Figure 4 1b Label Cutter Installation Connect wiring harness 11 to cutter assembly 12 main circuit board board 13 and power board 14 NOTE
47. 01111A Page 6 1 Section 6 Troubleshooting TROUBLESHOOTING TABLE Use the tables below to isolate problems based on their symptoms Refer to their relative procedures as applicable to correct the problem The troubleshooting table below includes the following general symptom descriptions Image Voids Ribbon Wrinkle Light Print Images Smeared Print Images No Ribbon Movement No Label Movement No Printed Image Display Problem Power LED Not Illuminated Error LED Illuminated On Line Led not Illuminated No Label Drive IMAGE VOIDS Poor label quality Use thermal transfer compatible stock Poor ribbon quality Use genuine SATO ribbons Ribbon not matched to label stock Consult with media supplier Damaged electronics Replace circuit board Damaged platen Replace platen RIBBON WRINKLING Poor head alignment Adjust head balance ribbon roller and head alignment Poor ribbon tension Adjust tension as required Worn platen Replace as necessary Foreign material on head or platen Clean as required Foreign material no labels Use high quality label stock Damaged print head Replace print head as required LIGHT PRINT IMAGES Poor label quality Use thermal transfer compatible stock Poor quality ribbons Use genuine SATO ribbons Low print head energy darkness Adjust darkness control Refer to Operators M
48. 2 page 500 msec passes gt position N Note After printing if there is no following print data after 500 msec passes feeds to manual cut position Above is the base reference position when the gap sensor is used Figure 10 10 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 9 Section 10 Diagrams amp Schematics TEAR OFF PITCH SENSOR ENABLED HEAD CHECK ENABLED Manual cut Head Pitch sensor gap i Standby N z tT NO Back feed na up to base reference print position K a N Print 1 page a VAS SW Print 2 page O 2 A a 500 msec passes gt Feed to manual cut D position Note After printing if there is no following print data after 500 msec passes feeds to manual cut position Above is the base reference position when the gap sensor is used N H S Figure 10 11 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 10 Section 10 Diagrams amp Schematics CUTTER NO BACKFEED Cut Head Pitch sensor gap Standby pe lt Note 1 Unprintable area p _ CN Print 1 page Cutter operation Print 2 page Cutter operation E a a V A N N IF ra
49. 2 sufficiently to manipulate the right end of feed roller 19 free Remove worn o ring belt 9 from feed roller 19 and stepper motor 20 Apply replacement o ring belt 9 to feed roller 19 and stepper motor 20 Insert right end of feed roller 19 into cutter frame 12 and tighten screws 18 17 16 15 and 14 Apply cutter cover 13 to cutter frame 12 and secure with two screws 11 and 10 to the right and left sides respectively Re install the cutter assembly connect power supply cord and test cycle NOTE Refer to the Label Cutter Installation procedure in the Accessories Installation section of this manual for installation guidance M84Pro Service Manual PN 9001111A Page 7 25 Section 7 Replacement Procedures 10 im VW N 13 11 A W A TO TO una TA a DE tu n Figure 7 23b Cutter Belt Replacement M84Pro Service Manual PN 9001111A Page 7 26 Section 7 Replacement Procedures CUTTER CIRCUIT BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord 2 Remove cutter assembly 1 Figure 7 24 from the printer NOTE If unsure how to remove the cutter assembly refer to the Label Cutter Installation procedure in the Accessories Installation section for guidance 3 Disconnect all wiring harnesses from circuit board 2 4 Remove two scr
50. 3 Section 8 Adjustment Procedures OFFSET LABEL STOP POSITION ADJUSTMENT The following procedure provides for fine adjustment of the label stop position for Tear Off Cutter and Dispense Modes The Feed Backfeed is adjusted with the Offset potentiometer located on the front panel The Offset adjustment range is 3 75 mm NOTE Figure 10 5 Accessories amp Sensors Location Figure 10 6 Print Position Reference Diagram and Figures 10 7 through 10 19 Print Operation Sequence in the Diagram amp Schematics Section provide additional instruction NOTE Only the stop position is changed with the Offset potentiometer The print position is changed using the Pitch potentiometer 1 Turn the OFFSET potentiometer to the center position NOTE The Offset potentiometer is located on the Operator Panel of the front housing cover Press and hold the FEED key while switching on the printer When the printer beeps release the FEED key LCD DISPLAY INITIALIZING ROM V00 00 00 00 LCD DISPLAY TEST PRINT MODE CONFIGURATION 4 Press the FEED key to advance to the next screen LCD DISPLAY TEST PRINT SIZE 10CM 5 Press the LINE key to advance the counter to the desired setting Press the FEED key to begin test printing Press the FEED key again to stop test printing Readjust the OFFSET potentiometer as necessary until prop
51. 3 14 15 Secure heat plate 6 and damper 5 respectively to motor 1 using two screws 4 NOTE The damper and heat sink require mounting in specific orientation Regard Figure 6 9 carefully for the correct orientation Reconnect wiring harness 3 to motor 1 Apply motor 1 against the printer frame oriented so that their mounting orifices are aligned Apply drive belt to motor spindle and secure to frame using two screws 2 Adjust belt tension on motor 1 as required in accordance with its relative procedure Reconnect power supply cord test cycle and reattach close all covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover installation PLATEN ROLLER REPLACEMENT The platen roller is considered to be a high wear component due to its treading against the print media This treading contact will eventually wear grooves into the rubber material and negatively effect print output O ON DOO A OQ 10 11 Switch off the printer and disconnect the power supply cord Open or remove the front top right and left housing covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provide guidance on housing cover media and ribbon removal Remove ribbon and media to provide free access to platen roller 1 Figure 7 10 Loosen or remove screw 2 securing clamp 3 to right roller
52. 8 securing label out sensor switch 1 FE 0 6 p 2 1 2 lL 3 IC Va dina S amp S S J 5 4 2 Vai 3 2 l J vr n 4 a 3 Figure 7 15 Label Out Sensor Switch Replacement M84Pro Service Manual PN 9001111A Page 7 20 Section 7 Replacement Procedures 7 Disconnect the sensor switch wiring harness from the main circuit board and withdraw switch 1 from printer 8 Feed the wiring harness of replacement switch 1 through the slot adjacent to the motor Apply switch 1 against the printer frame and secure using two screws 8 NOTE A properly oriented sensor switch will permit its mounting orifices to align with those of the frame while its contact arm protrudes through the paper ramp 10 Connect the wiring harness of replacement label out sensor switch 1 to the main circuit board Refer to Figure 7 16 for guidance 11 Reconnect power supply cord test cycle and reattach close all covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provides guidance on housing cover media and ribbon installation oN peut conreu A power BOARD Figure 7 16 Wiring Harness Connection M84Pro Service Manual PN 9001111A Page 7 21 Section 7 Replacement Procedures LABEL POSITION SENSOR REPLACEMENT 1 Switch off the printer and disconnect the power supply cord 2 Open or remove the top left right and fron
53. 999 labels Job Name 16 bytes of ASCII characters identifying the name assigned to the job by the lt ESC gt WK Job Name command If the Job Name is less than 16 characters the field will be padded with leading zeroes If an ENQ is received after the print job specified in the ID bytes has been completed or there is no data in the buffer the printer will respond with two space characters 20 hexadecimal for the ID number six zero characters 30 hexadecimal in the Remaining Labels bytes and the 16 byte Job Name CANCEL CAN If a CAN 18 hexadecimal command is received it will stop the print job and clear all data from the receive and print buffers A delay of five milliseconds or more is required before any new data can be downloaded The CAN command is effective immediately upon receipt even if the printer is off line or in an error condition The printer will return an ACK 06 hexadecimal if there is no printer error condition and a NAK 15 hexadecimal if an error condition exists PRINT JOB Upon receipt of a valid print job lt ESC gt A lt ESC gt Z an ACK 06 hexadecimal will be returned by the printer if there are no errors and a NAK 16 hexadecimal if a printer error exists M84Pro Service Manual PN 9001113A Page 3 7 Section 3 Interface Specifications PRINT STOP DLE If a DLE 10 hexadecimal is received by the printer the print process is stopped and an ACK 06 hexadecimal is re
54. CD panel The voltage ranges measured should be within the following ranges Eye Mark 2 5V to 3 5V Label Only Less than 1 0V If the measured values are outside this range it may be difficult finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 3 Calculate the starting point voltage using the formula 4 Use the LINE and FEED keys to step the counter to the desired setting The reading will advance to a setting of 4 9 the maximum voltage If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed 5 Once the setting is correct pressing the ENTER key will accept the setting and advance to the next display AUTO ONLINE FEED YES NO This selection specifies whether or not the printer will feed a label when it is placed in the On Line mode 1 Use the LINE key to step the cursor to desired option If Yes is selected the printer will feed a blank label anytime it enters the Online mode 2 Press the FEED key to select the option and advance to the next display FEED ON ERROR This selection specifies whether or not the printer will feed a label when an YES NO error condition is cleared 1 Use the LINE key to step the cursor to desired option If Yes is selected the printer will feed a blank label anytime an error condition
55. F Record all dip switch positions and place all in the OFF position Place DSW2 4 switch in the ON position Press and hold the LINE and FEED keys while switching on the power Release the LINE and FEED keys when the printer beeps FACTORY MODE Press the FEED key to advance to the next display ALL CLEAR MODE 1 2 3 4 Place the DSW2 4 switch in the OFF position 5 6 Press the FEED key to ENTER THE ALL CLEAR COUNTER EEPROM Mode ALL CLEAR COUNTER EEPROM Use the LINE key to step to the desired option COUNTER Press the FEED key to select the option and display the current value DN XXXXXXXALL CLEAR YES NO 9 Use the LINE key to step to the desired option YES and ENTER to select the option XXXXXXXALL CLEAR COMPLETED M84Pro Service Manual PN 9001111A Page 5 23 Section 5 Printer Configuration CLEAR NON STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems However if the printer is to be used with a system that does not use the custom protocol codes they can be cleared and the default protocol codes reactivated The default values are STX 7BH ETX 7DH ESC 5EH ENQ 40H NULL 7EH CAN 21H and OFFLINE 5DH LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ALT PROTOCOL To Clear Non Standard protocol codes DEFA
56. Module Upgrade LABEL CUTTER INSTALLATION This procedure only covers the physical installation of cutter assembly hardware Refer to other procedures for configuration etc NOTE Additional relative information may also be found in Figure 10 5 Accessories amp Sensors Location Figure 10 6 Print Position Reference Diagram and Figures 10 12 through 10 15 Operation amp Timing Charts of the Diagrams amp Schematics section Switch off the printer and disconnect the power supply cord 2 Open remove the top right and left housing covers NOTE Figures 10 1 10 2 and 10 3 in the Diagrams amp Schematics section provide guidance on housing cover media and ribbon removal respectively Remove the ribbon and label stock if applicable and leave the print head open Remove screw 1 Figure 4 1a securing front cover 2 to the printer frame Lift away front cover 2 NOTE The screw is accessible at the rear of the cover on the right side Manipulate the cover upward and outward to remove Remove two screws 3 to detach spacer panel 4 Lift away spacer panel 4 6 Remove four screws 5 from back panel 6 and two screws 7 from side frame bracket 8 to release the entire print mechanism NOTE The print mechanism will be all that is stainless steel or aluminum The print mechanism back plate is vertically arranged and reaches from the very top down
57. N THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING PURPOSES ONLY FULL WIDTH LABELS MUST BE USED TO PREVENT PRINT HEAD DAMAGE 12 Verify that the counters on the test print have reset to 0 0 km 13 Power Off the printer and confirm that all switches are in the Off or down position CLEAR HEAD COUNTERS CAUTION RESETTING THE PRINTER WILL CLEAR ALL REGISTERS Record all dip switch positions Place all dip switches in the Off position Place the DSW2 4 switch in the On or up position Simultaneously press and hold the LINE and FEED keys while turning on the power switch Release the LINE and FEED keys upon hearing a beep a A O Na LCD DISPLAY INITIALIZING ROM V00 00 00 00 MAINTENANCE MODE DIPSW2 4 ON gt OFF 6 Place the DSW2 4 in the Off position LCD DISPLAY FACTORY MODE 7 Press the FEED key to display the next screen LCD DISPLAY COUNTER CLEAR NONE 8 Press the LINE key twice to change the message from NONE to HEAD LCD DISPLAY COUNTER CLEAR HEAD 9 Press the FEED key to clear the head counter LCD DISPLAY PRINT SIZE SMALL LARGE 10 Select the print label size by pressing the LINE key M84Pro Service Manual PN 9001111A Page 9 2 Section 9 Factory Resets 11 Press the FEED key to test print Press the FEED key again to stop printing
58. NAVAL DCS amp Labeling Worldwide M84PRO Thermal Transfer Printer T 4177 SATO America Inc ROTTI SATU SATO America Inc AN SERVICE MANUAL PN 9001111A SATO America Inc 10350A Nations Ford Road Charlotte NC 28273 Main Phone 704 644 1650 Tech Support Hotline 704 644 1660 Tech Support Fax 707 644 1661 E Mail satosales satoamerica com www satoamerica com Copyright 2003 SATO America Inc All rights reserved No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America Inc The materials in this document is provided for general information and is subject to change without notice SATO America Inc assumes no responsibilities for any errors that may appear Preliminary 02 01 03 TABLE OF CONTENTS INTRODUCTION General Description 1 2 Theory Of Operation 1 2 Switches And Indicators 1 4 Connection Ports 1 4 TECHNICAL DATA Physical Characteristics 2 1 Power 2 1 Enviromental 2 1 Print 2 1 Media 2 2 Ribbon 2 2 Sensing 2 2 Interface Modules 2 2 Processing 2 3 Character Font Capabilities 2 3 Bar Code Capabilities 2 4 Regulatory Approvals 2 4 INTERFACE SPECIFICATIONS Interface Types 3 1 Receive Buffer 3 1 IEEE1284 Parallel Interface 3 3 RS232 Serial Interface 3 4 Universal Serial Bus Usb Adapter 3 6 Local Area Network Lan Interface 3 6 Bi Directional Communications 3 6 ACCESSORIES INSTALLATION Label Cutter 4
59. O 10 Press the LINE key to move the cursor under the yes option then press FEED to select LCD DISPLAY CALENDER 00 00 00 00 00 11 Enter all of the date data required for calender operation NOTE Press the LINE key to scroll through the numeral options and the FEED key to move the cursor laterally for each date entry 12 Verify proper operation and replace housing covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover installation Figure 4 5 Real Time Clock Installation M84Pro Service Manual PN 9001111A Page 4 11 Section 4 Accessories Installation INTERFACE MODULE UPGRADE The printer is typically ordered with a high speed parallel interface card installed However interface requirements sometimes change and an upgrade is desired All of the interface cards are installed within the same slot located in the rear of the printer with little or no difference in installation methodology Refer to the Interface Board procedure of the Replacement Procedures section for specific directions for this upgrade M84Pro Service Manual PN 9001111A Page 4 12 PRINTER CONFIGURATION This section provides configuration instructions Figures 10 7 through 10 19 in the Diagrams amp Schematics section provides diagrams and charts on print operation sequence DIP SWITCH PANELS There are two DIP switches DSW2
60. R CONDITION TO CLEAR Error on Machine error 1 long Machine Error Cycle power on off Error on EEPROM error 1 long EEPROM read write error Cycle power on off Error on Head error 1 long Print Head is damaged Replace print head Cycle power Error on Sensor error 3 short Sensor Cycle power on off Error blinks Card r w error 1long Memory card read write Format card and cycle power Error blinks Card low Battery 1long Memory card battery low Replace battery and cycle power Error blinks Head Open 3 short Head open Latch print head Error on Line Parity Error 3 short RS232 parity error Match parity to system blinks Error on Line Overrun Error 3 short RS232 overrun error Verify RS232 settings blinks Error on Line Framing Error 3 short RS232 framing error Verify RS232 settings blinks Error on Line Buffer Over 3 short Buffer overflow Verify RS232 settings blinks Error on Line Paper End 3 short Media end or misselected Replenish media select blinks media type correct media open close head lever open close media hold down Error blinks Ribbon End 3 short Ribbon end or ribbon broken Replace ribbon Open Ribbon on Close Head Lever Open Close Media Hold Down Error blinks Media Error 3 short Media error Open Close head lever Label blinks Ribbon blinks None Ribbon near end Replace ribbon with full roll Line blinks None Buffer near full Slow down transmission rate M84Pro Service Manual PN 90
61. Reference 10 5 Print Operation Sequence 10 6 PN 9001111A INTRODUCTION This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration troubleshooting and maintenance For specialized programming refer to the Programming Manual also provided with the product Step by step maintenance instructions are provided with typical problems and solutions It is recommended that you become familiar with each section before installing and maintaining the printer This manual also incorporates the use of special information boxes Examples of these boxes and the type of information provided in each are below WARNING PROVIDES INFORMATION THAT IF UNHEEDED MAY RESULT IN PRESONAL INJURY CAUTION PROVIDES INFORMATION THAT IF UNHEEDED MAY RESULT IN EQUIPMENT DAMAGE NOTE Provides helpful hints to assist in performing the tasks at hand LCD DISPLAY Provides the specific display that should be visible on the LCD at that point A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within The contents identify the different unit sections and their respective sub sections Each references the page number of their commencement The pages of this manual have embedded headers and footer to assist the user in identifying his or her exact position within the manual The
62. Remove three screws 5 securing main circuit board 4 to the printer frame N DO on Ff Manipulate main circuit board 4 from printer M84Pro Service Manual PN 9001111A Page 4 8 Section 4 Accessories Installation NOTE It is advised that all wiring harnesses remain connected during expansion board instalation to prevent the possibility of incorrect connections Figure 4 4a Memory Expansion 8 Insert two long screws 6 Figure 4 4b into main circuit board 4 from the front Figure 4 4b Memory Expansion M84Pro Service Manual PN 9001111A Page 4 9 Section 4 Accessories Installation 10 11 12 13 14 15 16 Insert a standoff 7 onto each screw 6 from the back side of main circuit board 4 Connect expansion board 8 to the back side of main circuit board 4 Apply a nut 9 to the end of each screw 6 Tighten securely Apply a screw 10 into the lower left corner of expansion board 8 Tighten securely Apply a screw 10 into the front of main circuit board 4 to secure the upper left corner of expansion board 8 Tighten securely Insert main circuit board 4 Figure 4 4a into the printer and secure using three screws 5 and two screws 3 Insert interface board 2 into its respective slot to connect with main circuit board 4 and secure using two screws 1 Restore power test cycle and install housing covers NOTE Figure 10 1 in the Diagrams amp
63. There is one small connector on the wiring harness that will remain unconnected for cutter installation Ensure the connectors are properly oriented when mating Equipment damage may occur otherwise Attach cutter assembly 11 to the printer base by connecting their respective hinge halves Remove two screws 15 securing cable shield 16 Encase cutter wiring harness 11 with the power cable in cable shield 16 and secure using two screws 15 M84Pro Service Manual PN 9001111A Page 4 3 Section 4 Accessories Installation 16 Place DSW3 1 in the up position and the DSW3 2 in the down position 17 Load the printer with ribbon and media stock and close install all housing covers NOTE Refer to Figures 10 1 10 2 and 10 3 in the Diagrams amp Schematics section for housing cover media and ribbon installation respectively 18 Restore power and test cycle Leg TER DAUGH NTERE ACE BOARD BOARD JON pelt coNFIGURAT 7 inizi DDD D D lt iT BOARI man cIRCU A D 15 power BOARP Figure 4 1c Label Cutter Installation DISPENSER INSTALLATION Installation of the optional label dispenser into the printer adds the convenience of automatic label dispensing Each label is printed then peeled from the backing paper and presented at the front of the printer for removal by the operator A photo electric sensor detects the presence of a completed label and signals the p
64. ULT COMPLETE Place DSW2 7 in the On position 2 Press and hold the LINE and FEED keys while switching on the printer 3 Release the LINE and FEED keys when the printer emits one long beep 4 Standby for the printer to replace the Alternate protocol codes with the default values The printer will emit two short beeps when the process is complete To exit the mode power the printer off and then back on DOWNLOAD USER DEFINED PROTOCOL CODES The user can define a set of custom protocol codes and download them to the printer using the lt ESC gt LD command LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING USER DOWNLOAD Allows the replacement of the Standard Protocol Codes or the Alternate set of PRESS THE LINE KEY Protocol Codes To enter the User Download mode 1 Place DSW2 7 in the on position Press and hold the LINE and FEED keys while switching on the power Release the LINE and FEED keys when the printer emits one long beep USER DOWNLOAD WAITING Press the LINE key The printer is now waiting for the data to be sent a A VN Transmit the download data command stream to the printer After the data has been received the printer will beep and print a status label If it does not beep and print a status label the printer did not accept the data If the printer did not beep and print a status label turn the printer off and check your data
65. Use the LINE key to select the desired option If wanting to read the counter value only select NO If wanting to read the counter and reset it to 0 0 select YES 5 Press the FEED key to return to the Counters Mode display COUNTERS MODE 6 To exit the Counters Mode turn power to the printer off and then back on M84Pro Service Manual PN 9001111A Page 5 21 Section 5 Printer Configuration TEST PRINT MODE The Test Print Mode offers 4 different status labels for troubleshooting If DSW3 5 is in the OFF position the Test Print cycle must be initiated with a Print Start signal on the EXT connector You enter the Test Print Mode by pressing the FEED key while powering the printer on CONFIGURATION LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING TEST PRINT MODE This option allows printing of a test label It is recommended that a test label be printed after the settings in the Advanced Mode have been changed The test label provides verification that the correct changes were entered 1 Press the FEED key while switching on the power switch to access the Test Print Mode Release the FEED key when the printer beeps Use the CURSOR keys to step the cursor to the test label type option desired They are CONFIGURATION BARCODE HEADCHECK MEMORY FACTORY 4 Press the FEED key to select the desired option TEST PRINT SIZE 10 CM Note
66. ace Manual that is shipped with each printer with a USB Optional interface installed Up to 127 devices may be connected to a USB port using powered hubs SPECIFICATIONS Printer Connector USB Type B Plug Cable 10 feet 3 m maximum Host Windows 98 or above with USB Port Power Supply BUS Power through cable Power Consumption 5 V at 80 ma LOCAL AREA NETWORK LAN INTERFACE A Local Area Network LAN interface is an optional Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed The driver that must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10 100BaseT LAN connection Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed SPECIFICATIONS Connector RJ 45 Receptacle Cable 10 100BaseT Category 5 Power Supply Powered from printer BI DIRECTIONAL COMMUNICATIONS This is a two way communications protocol between the host computer and the printer thus enabling the host to check printer status When Bi Com 4 communications is selected there is no busy signal from the printer The host must request the complete status from the printer including ready busy The host may request status in two different ways ENQUIRE ACK NAK In the Bi Com 4 mode the host t
67. anual Low print head pressure Adjust head balance Ribbon not matched to label stock Use Premier Il ribbon with a 1C thermal transfer ribbon stock or equivalent for optimum results Low ribbon and drive torque or no ribbon movement Adjust ribbon drive clutch Foreign material on print head Clean print head and platen roller Poor head alignment Align print head as required Excessive print speed Reduce print speed setting M84Pro Service Manual PN 9001111A Page 6 2 Section 6 Troubleshooting SMEARED PRINT IMAGES Poor label quality Use high quality label stock Poor ribbon quality Use genuine SATO ribbons Foreign material on print head and platen roller Clean print head and platen roller Foreign material on labels Use high quality label stock Excessive print head energy Adjust darkness control Excessive print speed Adjust as speed as required Excessive head pressure or incorrect carbon tension Adjust head balance NO RIBBON MOVEMENT Incorrect ribbon core size Use genuine SATO ribbons Loose drive clutch Adjust drive clutch tension Loose platen drive belt Adjust or replace drive belt as necessary No 24 volt output Test power supply and replace as necessary Damaged electronics Replace circuit board NO LABEL MOVEMENT Loose or broken pl
68. aracters If not programming in BASIC check to see if the equivalent statement in the language exists to suppress extra carriage returns and line feeds from data being sent to the printer The data stream must be one complete line going to the printer UNIVERSAL SERIAL Bus USB INTERFACE If nothing prints when during a test print verify that the device drivers have been successively installed by performing the following 1 2 3 4 5 6 7 Click on Start Settings and then Control Panel Click on System within the new window Click on the Device Manager tab Ensure that the View Device By Type is checked Scroll down to SATO USB Device and ensure that errors do not exist Reinstall as required Reboot the PC and the printer Contact Microsoft technical support for further assistance as required PARALLEL INTERFACE Ensure the printer cable is thoroughly connected to the PC and the printer Ensure the printer cable is connected to the correct ports on each end Ensure the printer cable IEEE1284 meets specifications The computer may not be able to communicate correctly otherwise Ensure the Interface Module is installed M84Pro Service Manual PN 9001111A Page 6 5 Section 6 Troubleshooting e Ensure the data stream is correct all letters of command codes are in upper case and with out spaces e Ensure protocol codes are set for standard or non standard and that they are consistent with the data stream e E
69. at will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 3 Calculate the starting point voltage using the formula 4 Use the LINE and FEED keys to step the counter to the desired setting The reading will advance to a setting of 4 9 the maximum voltage If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded and the head is closed 5 Once the setting is correct pressing the ENTER key will accept the setting and advance the next display M84Pro Service Manual PN 9001111A Page 5 18 Section 5 Printer Configuration LCD DISPLAY DEFINITION EYE X XXV EYE When setting the eye threshold the voltage must be measured with INPUT X XV nothing but the label under the sensor and then again with the printed eye mark under the sensor The formula for this is High Voltage Level Low Voltage Level x 0 5 Start Value 1 Insert a label into the sensor and close the label holder Make sure the printed eye mark is not under the sensor Record the voltage shown on the top line of the LCD panel This line should have the message EYE on the top line DIP switch DSW2 2 ON 2 Pull the label forward until the eye mark is positioned under the sensor the voltage reading should be at its highest point Record the voltage shown on the top line of the L
70. aten drive belt Adjust or replace platen drive belt as required Incorrect label pitch sensor selected Select the correct label sensor type DSW2 2 No 24 volt output Replace fuse on main circuit board Test power supply and replace as required Loose set screw on platen pulley stepper motor Tighten set screws NO PRINTED IMAGE Print head is disconnected Ensure that print head wiring harness is connected on each end Ribbon is installed upside down Ensure a correct ribbon installation No 24 volt output Test power supply and replace as necessary Damaged print head Replace print head Damaged electronics Replace circuit board LED FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL Ribbon sensor cable disconnected Ensure a proper connection Incorrectly positioned display potentiom eter Adjust as required POWER LED NOT ILLUMINATED AC power cable disconnected Ensure the cable is connected at each end M84Pro Service Manual PN 9001111A Page 6 3 Section 6 Troubleshooting POWER LED NOT ILLUMINATED Main power fuse defective Replace fuse Defective power supply Test with meter and replace as required ERROR LED ILLUMINATED Print head not latched into position Ensure print head assembly is latched LABEL LED IS ILLUMINATED Label supply roll is empty Repleni
71. ations and appearance SWITCHES Power Switch Two position on off switch that controls power flow to the system Line Key Toggles the printer between the on line and off line modes When on line the printer is ready to receive data from the host Acts as a pause during print by taking the printer off line Also used as a scroll and enter interface for printer setup Feed Key Feeds one blank label through the printer when off line When the printer is on line another copy of the last label will be printed Also used as a scroll and enter interface for printer setup INDICATORS LCD Display Dual line x 16 character display Used for setting operational param eters and displaying error conditions Power Indicator Illuminates when the power switch is activated Label Illuminates when the label supply is depleted Ribbon Illuminates when the ribbon supply is depleted Error Illuminates when there is a system fault On Line Illuminates when the system is operating DIP SWITCHES DSW2 amp DSW3 Sets operational parameters of printer DSW1 Used to configure optional RS232 communication card CONNECTION PORTS These ports are externally accessible and permit connection of the accessories and attachments necessary for printer programming and operation Not listed here are the connection ports of circuit boards not externally accessible CONNECTION PORTS AC Power I
72. bon where applicable are fed in conjunction past the print head by an integrated drive train The drive train is electric stepper motor driven coupled to a gear configuration located on the left side of the printer chassis Paper guides within the chassis assembly ensure that the media remains properly positioned during the printing process and is fed unimpeded through the front cover The exhausted ribbon material is rewound onto a take up core inserted onto drive train driven spindles A series of strategically located sensors send signals to the processing unit The processing unit in turn sends response signals to the various features based on programmed and received data Correct signals initiate print head activity M84Pro Service Manual PN 9001111A Page 1 2 Section 1 Introduction DAUGHTER BOARD LCD BOARD INTERFACE BOARD PANEL BOARD BELT CONFIGURATION POWER BOARD Figure 1 2 Primary Components i Ta RIBBON SUPPLY SPINDLE RIBBON REWIND SPINDLE LCD PANEL LABEL ROLL HOLDER OPERATOR PANEL PRINT ASSEMBLY PLATEN ROLLER LABEL HOLD DOWN LOWER FEED ROLLER STEPPER MOTOR Figure 1 3 Primary Components M84Pro Service Manual PN 9001111A Page 1 3 Section 1 Introduction SWITCHES AND INDICATORS The table below identifies and defines printer switches and indicators for operator interface The accompanying graphics display their loc
73. busy DTR low or X Off until the problem is corrected and the printer is placed on line The printer will also be busy if taken off line from the front panel M84Pro Service Manual PN 9001113A Page 3 2 Section 3 Interface Specifications IEEE1284 PARALLEL INTERFACE The parallel interface for the M 84PRO printers is a Plug In Interface Module that can be installed by the user It conforms to the IEEE1284 specification It will automatically detect the IEEE1284 signals and operate in the high speed mode If it does not detect the IEEE1284 signals it will operate in the standard Centronics mode which is significantly slower For this reason an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities This interface also operates bi directionally and can report the status of the printer back to the host SPECIFICATIONS Printer Connector AMP 57 40360 DDK or equivalent Cable Connector AMP 57 30360 DDK or equivalent Cable IEEE1284 Parallel 10 ft 3 m or less Signal Level High 2 4V to 5 0V Low OV to 0 4V Data Stream lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z left NOTE Pin assignments begin with one 1 in the upper right corner and descend to eighteen 18 in the upper left corner Pin number nineteen 19 picks up in the lower right corner and desc
74. computer ensure that the device is setup to allow the print server to send and receive data from the host For example a bridge can only be set up allow certain types of Ethernet addresses to pass through a process known as filtering Such a bridge must be configured to allow print server addresses Likewise a router can be set up to only pass certain protocols Ensure that the desired protocol can be passed through to the print server In the case of routers also ensure that the protocol is routable LAT NetBEUI and DLC LLC are not routable Ensure that you are not attempting to perform an illegal operation such as printing a label larger than the printer can handle Check the protocol troubleshooting sections provided with the Ethernet Interface Module for additional causes of intermittent printer problems Experiencing intermittent printing problems Excessive NetWare polling may be a big cause of intermittent problems Ensure that only the needed NetWare file servers have been enabled do a SHOW NETWARE command from the print server console to see the enabled file servers If V3 21 or earlier versions of firmware is in use ensure that NetWare polling is disabled by using the console command SET NETWARE RANGE 0 If Netware is not in use disable NEtWare entirely with the command SET NETWARE DISABLED Check the individual troubleshooting sections provided with the Ethernet Plug In Interface Module for additional causes of intermittent p
75. cycle NOTE Refer to the Label Cutter Installation procedure in the Accessories Installation section of this manual for installation guidance M84Pro Service Manual PN 9001111A Page 7 28 ADJUSTMENT PROCEDURES The SATO M84pro Printer incorporates a series of sub assemblies that in conjunction comprise the total printer assembly Many of these sub assemblies are designed to be adjustable to maintain optimum performance of the printer throughout its life This service manual section addresses the proper technique for their adjustment It may be necessary to refer to this section following component replacement Use the relative procedures in that section to replace the component test cycle the printer and then adjust as necessary in accordance to the relative procedures in this section NOTE Refer to Figure 10 6 Print Position Reference and Figures 10 7 through 10 19 Print Operation Sequence in the Diagrams amp Schematics section for additional operational data as deemed necessary gt 4 je vi N Fa y Service Mode svi Lal en 1 erence Py nt ni de Pena LILLLLELE rE EELELE TELE LL 150 MODELNAMF 40Fe 150 ROM NO if 077 2077 3E2077 4E2077 5E2077 39 11 95 05 00 95 0 1 Life Count 0000072 7M Haad Cor er 0000072 7M ead Counter 2000000 0M Heag Cante 3 9000000 0M Cutter Courter 200000 Di oe ser ounter 9000000 0M H ck Al Check OK 037290 ISO Rete Ro
76. d properly If reload ing does not correct the problem try pressing switch 1 for more than 10 seconds If the prob lem persists the product may be defective If the printer comes up ready but will not print There is a problem with the interface between the server and the printer network connection or cabling or a queue setup flaw The queue setup flaw could be the result of a faulty print server setup or other protocol related scenarios Systematically perform checks and tests to isolate the cause The interface between the printer and server may be checked by waiting approximately two minutes after the printer is powered on and then run a self test label If a self test label does not print there could be a hardware problem Double check the cable connections In some rare cases disabling NBUF with the command SET PORT P1 NBUF DISABLED will solve the problem If connecting to a 10baseT network verify that the OK LED is illuminated If the appropriate LED s are not on there is a possibility of a defective cable or connector Try connecting a different cable port or device to observe the results If using a repeater or hub ensure that SQE is turned off at the hub this is the default setting for most hubs Also test the hub or repeater by trying the print server on a different port M84Pro Service Manual PN 9001111A Page 6 6 Section 6 Troubleshooting If using a bridge or router located between the print server and the host
77. dge of the label back into the mechanism 2 Press the FEED key to select the option and advance the cursor to the Offset selection 3 Use the CURSOR keys to step the first digit of the counter to the desired option The display will increment one step each time the Cursor keys are pressed The maximum setting is 5 4 Press the FEED key to select the option and advance the cursor to the second digit Again use the CURSOR keys to step to the desired option 5 Press the FEED key to select the option and advance to the next display 6 Print a test label after completing the adjustments to ensure they are correct CANCEL PRINT JOB YES NO Selecting the YES option will cause all print jobs to be cleared and not recovered The default option is NO 1 Use the Cursor keys to step the cursor to either the YES or NO option 2 Press the ENTER key to select the option and advance to the next display CANCEL PRINT JOB COMPLETED The printer will beep 3 times and the display will appear for 3 seconds before returning to the initial On Line Normal Mode after the print jobs are cleared The printer must be taken off line and the user settings must be re entered to change any of the settings ADVANCED MODE An Advanced Mode is provided to make adjustments that require only occasional changes Since they affect the basic operation of the printer the procedure for entering this mode is designed to prevent someone from acc
78. e on housing cover removal 3 Disconnect all wiring harnesses attached to main circuit board 1 Figure 7 1 or daughter board 2 Figure 7 1 Circuit Board Replacement M84Pro Service Manual PN 9001111A Page 7 1 Section 7 Replacement Procedures o N ON a 11 12 13 14 15 16 17 18 19 Remove two screws 3 securing interface board 4 to printer housing Withdraw interface board 4 from its connection with main circuit board 1 Remove three screws 5 securing daughter board 2 to main circuit board 1 Withdraw daughter board 2 from its connection with main circuit board 1 Detach optional memory card 6 from its connection with main circuit board 1 Remove two exterior screws 7 securing main circuit board 1 to the housing Remove three interior screws 8 securing main circuit board 1 to the printer frame Withdraw main circuit board 1 from within the printer Prepare to replace main circuit board 1 Install main circuit board 1 into mounting position and secure to the printer frame using three screws 8 Secure the exterior of main circuit board 1 using two screws 7 Connect optional memory card 6 to main circuit board 1 as applicable Connect and attach daughter board 2 to main circuit board 1 using three screws 5 Connect interface board 4 to main circuit board 1 and secure to housing using two screws 3 Reconnect all wiring harnesses Figure 7 2 Rec
79. e is high the printer assumes that data is ready to be transmitted The printer will not receive data when this line is low If this line is not being used it should be tied high to pin 4 6 To Printer DSR Data Set Ready When this line is high the printer will be ready to receive data This line must be high before data is transmitted If this line is not being used it should be tied high to pin 20 7 Reference SG Signal Ground M84Pro Service Manual PN 9001113A Page 3 4 Section 3 Interface Specifications RS232C SERIAL INTERFACE SIGNALS PIN DIRECTION SIGNAL DEFINITION 20 To Host DTR Data Terminally Ready This signal applies to Ready Busy flow control The printer is ready to receive data when this pin is high It goes low when the printer is off line either manually or due to an error condition and while printing in the single job buffer mode It will also go low when the data in the buffer reaches the buffer near full level CABLE REQUIREMENTS DB9 DB25 HOST INTERCONNECTION DB25 PRINTER 1 1 FG lt 1 FG Frame Ground 2 3 RO sie RIE gt 2 TD Transmit Data 3 2 TD Greci ui gt 3 RD Receive Data 8 5 CTS 4 RTS Request to Send 7 4 RTS 5 CTS Clear to Send 4 20 DTR 6 DSR Data Set Ready 6 6 DSR SET 20 DTR Data Terminal Ready 5 7 SG lt gt 7 SG Signa
80. e option and advance to the next display Note This setting can be overriden by the Base Reference Point Command SET CALENDAR YES NO The Calendar is a optional feature in the M10e printer allowing the date and time to be set manually using the LCD Display or via the lt ESC gt WT Calendar Set command This screen will not be displayed if the Calendar Option is not installed The last setting manual or software command received by the printer will be the value used The format of the display is YY MM DD hh mm Year Month Day hours minutes The date format is fixed and cannot be changed This display will only appear if the Calendar Option has been installed 1 Press the LINE key to step the cursor to either the YES or NOoption The YES option will enable the Calendar feature and NO will disable 2 Press the FEED key to select the option and advance to the next display M84Pro Service Manual PN 9001111A Page 5 12 Section 5 Printer Configuration LCD DISPLAY DEFINITION CALENDAR 00 00 00 00 00 1 Year Press the LINE key to increase and the FEED key to decrease the character value to the desired option The first display shown will have the cursor over the two digit year selection Press the Enter key to select the option and advance to the Month position 2 Month Press the LINE key to increase and the FEED key to decrease the character value to the desired option Press the Enter key to select the
81. ends to thirty six 36 in the lower IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION 1 Strobe To Printer 19 Strobe Return Reference 2 Data 1 To Printer 20 Data 1 Return Reference 3 Data 2 To Printer 21 Data 2 Return Reference 4 Data3 To Printer 22 Data 3 Return Reference 5 Data4 To Printer 23 Data 4 Return Reference 6 Data 5 To Printer 24 Data 5 Return Reference 7 Data6 To Printer 25 Data 6 Return Reference 8 Data 7 To Printer 26 Data 7 Return Reference 9 Data 8 To Printer 27 Data8 Return Reference 10 ACK To Host 28 ACK Return Reference 11 Busy To Host 29 Busy Return Reference 12 Ptr Error To Host 30 PE Return Reference 13 Select To Host 31 INIT From Host 14 AutoFD1 To Host 32 Fault To Host 15 Not Used 33 Not Used 16 Logic Gnd 34 Not Used 17 FG Frame Gnd 35 Not Used 18 5V z 24k ohm To Host 36 Selectin1 From Host 1 Signals required for ieee 1284 mode M84Pro Service Manual PN 9001113A Page 3 3 Section 3 Interface Specifications RS232 SERIAL INTERFACE The High Speed Serial Interface is a Plug In Interface Module that can be installed in the printer by the user SPECIFICATIONS Asynchronous ASCII Half duplex communication Ready Busy Hardware Flow Control Pin 20 DTR Control Pin 4 RTS Error Condition X On X Off Software Flow Contr
82. er positioning is achieved LCD DISPLAY ADJUSTMENT This procedure allows illumination intensity adjustment of the LCD display Adjustment is performed by use of the DISPLAY potentiometer located on the Operator Panel of the front housing cover 1 Turn on the printer 2 Confirm that the LCD is illuminated and a message is displayed 3 Adjust the DISPLAY potentiometer as necessary achieved the desired setting M84Pro Service Manual PN 9001111A Page 8 14 Section 8 Adjustment Procedures PRINT DARKNESS ADJUSTMENT Print darkness is adjusted by use of the PRINT potentiometer located on the Operator Panel of the front housing cover 1 Turn the PRINT potentiometer to the center position Turn on the printeries press the LINE key to go off line 3 Press the LINE and FEED keys simultaneously LCD DISPLAY PRINT DARKNESS th 22 8 Aa Press the LINE key to advance the cursor to the desired option Press the FEED key to select the option Turn the printer off and then on again N DO On Ff Begin printing test labels antedates the PRINT potentiometer as necessary to achieve the desired results NOTE It may be necessary to repeat the procedure and selecting a different print darkness setting from the operator panel M84Pro Service Manual PN 9001111A Page 8 15 Section 8 Adjustment Procedures M84Pro Service Manual PN 9001111A Page 8 16 FACTORY RESETS This section of the service ma
83. ers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provides guidance on housing cover media and ribbon removal 3 Remove ribbon and media to provide free access to print head 1 Figure 7 14 Turn thumb screw 2 located on the top side print assembly 3 to release print head 1 Disconnect the two wiring harnesses from print head 1 and lift away NOTE It is recommended that print head mounting plate 4 be removed from the damaged print head 1 and saved as a spare The mounting plate may be removed by removing two screws 5 M84Pro Service Manual PN 9001111A Page 7 18 Section 7 Replacement Procedures 6 Connect the power harness to the larger connector 6 and the thermal head harness to the smaller connector 7 of replacement print head 1 with the head oriented downward 7 Apply print head 1 with mounting plate 4 attached to lower side of print assembly 3 NOTE When the print head is properly oriented under the print assembly two colored alignment dots may be seen through two slots when peering downward from the top side 8 Secure replacement print head 1 to print assembly using thumb screw 2 CAUTION ENSURE THAT THE WIRING HARNESSES ARE ROUTED INA MANNER SO AS TO PREVENT PINCHING AND THAT THEY DO NOT TOUCH THE HEAD OPENING SPRING ALSO CONFIRM THAT THE HEAD MAY BE OPENED AND CLOSED WITHOUT RESTRICTION
84. eturn to the previous selection MEMORY gt CARDCOPY 3 Press the FEED key to advance to the next display when the copy COMPLETED process is complete CARD COPY FORMAT XXXXXXX ERROR 4 If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error No Card Error Mem Full Error Indicates that there is insufficient memory available Indicates a Read Write error occured Indicates no card was recognized CARD FORMAT YES NO Before a PCMCIA card can be used it must be formatted Note Formatting a card destroys all data currently stored on the card 1 Use the CURSOR keys to step the cursor to desired option If Yes is selected the printer will enter the Card Format mode If No is selected the display will advance to the mode display 2 Press the ENTER key to select the option and advance to the next display MEMORY FORMAT Before the internal Expanded Memory can be used it must be formatted YER NO Note Formatting the Memory will destroy any stored data 1 Use the LINE key to step the cursor to desired option If Yes is selected the printer will enter the Memory Format mode If No is selected the display will advance to the mode display 2 Press the FEED key to select the option and advance to the next display CARD MODE To exit the Card Mode power the printer off and then back on M84Pro Service Manual PN 9001111A Page 5 16
85. ews 3 from paper guide plate 4 NOTE The two screws that are to be removed from the paper guide plate are located on the front side of the cutter along the lower perimeter of the plate CAUTION WHEN THE TWO SCREWS ARE REMOVED FROM THE PAPER GUIDE PLATE TWO NYLON SPACERS LOCATED BETWEEN THE CIRCUIT BOARD AND THE PLATE WILL BE FREED ENSURE THAT THE CUTTER ASSEMBLY IS HORIZONTAL WITH THE CIRCUIT BOARD ORIENTED UPWARD WHEN THE BOARD IS REMOVED TO PREVENT THEIR LOSS Figure 7 24 Cutter Circuit Board Replacement M84Pro Service Manual PN 9001111A Page 7 27 Section 7 Replacement Procedures Remove two nuts 5 lock washers 6 and flat washers 7 from circuit board 2 Manipulate damaged cutter circuit board 2 from cutter assembly 1 Retrieve two nylon spacers 8 from within cutter assembly 1 Apply and hold two screws 3 to paper guide plate 4 from the exterior Apply a nylon spacer 8 to each screw 3 from the interior O O ON Do VI Thread screws 3 into circuit board 2 CAUTION IT IS RECOMMENDED THAT STEPS 8 THROUGH 10 BE PER FORMED OVER A TABLE GREAT DEXTERITY IS REQUIRED AND THE POTENTIAL FOR COMPONENT LOSS IS HIGH 11 Apply flat washers 7 lock washers 6 and nuts 5 consecutively to circuit board 2 12 Connect wiring harnesses to replacement circuit board 13 Re install the cutter assembly connect power supply cord and test
86. ex Dump Selection DSW2 4 Selects Hex Dump mode DSW2 4 SETTING psw2 ff Disabl O isabled ON On Enabled OFF 12 345678 M84Pro Service Manual PN 9001111A Page 5 3 Section 5 Printer Configuration Receive Buffer Selection DSW2 5 Selects the operating mode of the receive buffer Refer to the Interface Specifications section of this manual for more information DSW2 5 SETTING DSW2 Off Single Job ON On Multi Job OFF 123 45 6 7 8 If a 10 100BaseT LAN card is installed DS2 5 has the following definitions DSW2 5 SETTING Off ENQ Response On Periodic Response Firmware Download DSW2 6 Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW2 6 SETTING DSW2 Off Disabled ON On Enabled OFF 123 45 67 8 Protocol Code Selection DSW2 7 Selects the command codes used for protocol control Refer to the Selecting Protocol Control Codes section of the Technical Reference manual for additional information DSW2 7 SETTING DSW2 Off Standard ON On Non Std OFF 123 45 67 8 M84Pro Service Manual PN 9001111A Page 5 4 Section 5 Printer Configuration Status Select DSW2 8 F
87. f Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display COPY START 2 Confirm the selection by stepping the cursor to the Yes option If No is YES NO selected the display will return to the previous selection CARD gt MEMORY 3 Press the FEED key to select the option If Yes was selected the copy COPY COPYING process will begin M84Pro Service Manual PN 9001111A Page 5 15 Section 5 Printer Configuration LCD DISPLAY DEFINITION CARD gt MEMORYCOPY 4 Press the FEED key to advance to the next display when the copy COMPLETED process is complete CARD COPY FORMAT XXXXXXX ERROR 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error No Card Error Mem Full Error Indicates that there is insufficient memory available Indicates a Read Write error occured Indicates no card was recognized MEMORY gt CARDCOPY This selection allows the current firmware installed in the printer to be copied PROGRAM YIN to a PCMCIA Memory Card 1 Use the LINE key to step the cursor to desired option If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display COPY START 2 Press the FEED key to select the option If Yes is selected the copy YES NO process will begin If No is selected the display will r
88. feed adjustment procedure is as follows 1 Turn the printer on Press the LINE key to place the printer in the Off Line status Press the FEED key to feed out a blank label while observing the dispensement position Adjust the OFFSET potentiometer on the front control panel as deemed necessary SU SPs See O Repeat steps 4 and 5 until a label is fully released from the liner DISPLAY This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions PRINT The PRINT potentiometer is used to adjust the amount of heat i e power applied to the head for printing It provides a continuous range of adjustment Maximum print darkness is obtained by turning the potentiometer all the way clockwise and a maximum counterclockwise setting will give the lightest print NOTE Adjustment of the PRINT potentiometer will affect the darkness in all of the command code speed and darkness ranges LCD PANEL PRINTER CONFIGURATION The LCD Panel allows the printer to communicate with the operator The operator communicates with the printer largely through the use of the LINE and FEED keys Many settings may also be controlled via software commands Where software commands and control panel settings conflict the printer will always use the last valid setting There are seven modes of operation To enter the desired mode the KEY SEQUENCE combination listed in the table be
89. ge English CC1 Mem Select Card Eurocode D5y Once the default operation is complete a DEFAULT COMPLETED message will be displayed on the LCD panel The printer should be powered off while this message is being displayed or after the beep is heard This saves the default settings in the non volatile memory where they will be automatically loaded the next time the printer is powered on DEFAULT COMPLETED POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Control Panel it is sometimes desirable to make minor adjustments This can be done using the PITCH potentiometer on the top panel This potentiometer is set at the factory so that it has a range of 3 75 mm The midpoint setting should have no effect on the pitch Turning the potentiometer all the way clockwise should move the print position 3 75 mm up towards the top edge of the label Turning it all the way counterclockwise should move the print position down 3 75 mm NOTE Adjusting the PITCH potentiometer will affect the stop position of the label Press and hold the FEED key while switching the power switch on 2 Release the FEED key upon hearing a beep from the printer NOTE The LCD display will inquire what type of test label is desired Use the Cursor keys to step to the desired option and press the ENTER key to select Use the Cursor keys to step to the test label size and press the ENTER key to
90. han one second and release PRINT DARKNESS The LCD now displays the Print Darkness selections The current setting is 1 2 3 4 5 indicated by a cursor over one of the range settings There are 5 possible selections The lowest setting represents the lightest print and the highest setting the darkest print 1 Press the Cursor keys to step the cursor to the desired option 2 Press the ENTER key to select the option and advance to the next display PRINT SPEED 2 4 6 8 10 The current setting is indicated by the cursor 1 Use the Cursor keys to step the cursor to the desired option 2 Press the ENTER key to select the option and advance to the next display M84Pro Service Manual PN 9001111A Page 5 10 Section 5 Printer Configuration LCD DISPLAY DEFINITION PITCH OFFSET The label Pitch is the distance from the leading edge the edge that comes out 00mm of the printer first of a label and the leading edge of the next label The leading edge position of the label can be adjusted relative to the print head 49 mm in increments of 1mm Once the position is set it can be fine adjusted 3 75 mm using the PITCH potentometer 1 The cursor will initially be positioned over the Pitch Direction setting Use the LINE key to step to the positive or negative selection A positive selection moves the leading edge of the label forward away from the print head while a negative selection moves the leading e
91. he peel off status of the label and does not move to the next operation until the label is peeled Note Above is the base reference position when the gap sensor is used Figure 10 17 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 16 Section 10 Diagrams amp Schematics PEEL OFF EXTERNAL PULSE INPUT NO BACKFEED Peel off Head Pitch sensor gap i Vv aS Standby O Print signal input gt gt Note 1 Unprintable area Print 1 page Note 1 Because backfeed operation is not performed an unprintable area occurs at the front Note Above is the base reference position when the gap sensor is used Figure 10 18 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 17 Section 10 Diagrams amp Schematics PEEL OFF EXTERNAL PULSE INPUT OPERATION 1 Peel off Head Pitch sensor gap V 4 Standby O G Print signal input gt Print 1 page Backfeed Note Above is the base reference position when the gap sensor is used Figure 10 19 Operation Sequence Chart M84Pro Service Manual PN 9001111A Page 10 18
92. he platen roller to the ribbon rewind spindle All four operating in conjunction provide the total drive configuration for the primary machine The optional cutter assembly has its own drive mechanism that operates when directed by the printer but independently of the printer drive assembly The cutter drive assembly also comprises drive belts and pulleys Those will not be addressed in this procedure Switch off the printer and disconnect the power supply cord Open remove the top right and left housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover removal Disconnect all wiring harnesses that pose an obstruction to belt removal Remove two screws 1 Figure 7 12a securing pulley bracket 2 to the printer frame Withdraw bracket 2 along with belts 3 and 4 from motor spindle 5 and feed roller pul ley 6 respectively M84Pro Service Manual PN 9001111A Page 7 14 Section 7 Replacement Procedures power Bon Figure 7 12a Motor and Feed Belt Replacement 3 AR 10 8 S a Va 9 fa a Po 2A 7 2 Figure 7 12b Motor and Feed Belt Replacement 6 Remove e clip 7 Figure 7 12b pin 8 and bushing 9 from pulley bracket 2 to free transition pulley 10 and belts 3 4 M84Pro Service Manual PN 9001111A Page 7 15 Section 7 Replacement Procedures 10 11 12 13 Figure 7 12c Platen Roller Belt Replacement Remove sc
93. her 11 Press the FEED key to test print Press the FEED key again to stop printing M84Pro Service Manual PN 9001111A Page 9 3 Section 9 Factory Resets 12 Verify 13 Power Off the printer and confirm that all switches are in the Off or down position WARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING PURPOSES ONLY FULL WIDTH LABELS MUST BE USED TO PREVENT PRINT HEAD DAMAGE that the counters on the test print have reset to 0 0 km CLEAR CUTTER COUNTER Place Place a A O N 6 Place 7 Press 8 Press 9 Press 10 Select 11 Press CAUTION RESETTING THE PRINTER WILL CLEAR ALL REGISTERS Record all dip switch positions all dip switches in the OFF position the DSW2 4 in the ON position Release the LINE and FEED keys upon hearing a beep LCD DISPLAY INITIALIZING ROM V00 00 00 00 MAINTENANCE MODE DIPSW2 4 ON gt OFF the DSW2 4 in the Off position LCD DISPLAY FACTORY MODE the FEED key to display the next screen LCD DISPLAY COUNTER CLEAR NONE the LINE key twice to change the message from NONE to CUT LCD DISPLAY COUNTER CLEAR CUT the FEED key to clear the cutter counter LCD DISPLAY PRINT SIZE SMALL LARGE the print label size by pressi
94. hich is easily accessible by opening the cutter attachment This procedure will address only the power supply and circuit board fuses Switch off the printer and disconnect the power supply cord Unscrew and remove fuse cap 1 Figure 7 8 and fuse 2 located on the rear printer panel Remove fuse 2 from fuse cap 1 and determine its condition Replace as required Aa O N gt Open remove the top right and left housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover removal Locate fuses 3 located on main circuit board 4 Manipulate fuses 3 for their contact clips 5 and determine their condition Replace as required 7 Reconnect power supply cord test cycle and reattach housing covers M84Pro Service Manual PN 9001111A Page 7 8 Section 7 Replacement Procedures Figure 7 8 Fuse Replacement MOTOR REPLACEMENT The stepper motor transmits motion to the print mechanism for precise print positioning The energized motor provides torque to the label feed roller the platen roller the ribbon feed roller and the ribbon rewind spindle via a series of toothed timing belts and gears 1 Switch off the printer and disconnect the power supply cord 2 Open remove the front top right and left housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover removal
95. idently changing the settings LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE Press and hold the LINE key while switching the power switch On Release the LINE key when the printer emits one long beep Press FEED DARKNESS RANGE A B This setting allows the selection of darkness ranges Option B is the darker image of the two Use the LINE key to move the cursor to the desired option and press the FEED key to select M84Pro Service Manual PN 9001111A Page 5 11 Section 5 Printer Configuration LCD DISPLAY DEFINITION ZERO SLASH YES NO This setting determines if a zero is printed with or without a slash This setting can also be controlled via software commands When YES is selected the printer internal fonts will have a slash through the center of the zero character 1 Use the LINE key to step the cursor to either the YES or NO option 2 Press the FEED key to select the option and advance to the Auto Online display AUTO ONLINE YES NO This setting determines the mode in which the printer powers up If YES is selected the printer powers up in the ON LINE mode and is ready to print If NO is selected the printer powers up in the OFF LINE mode and must be manually placed in the ON LINE mode by pressing the LINE key before it is ready to print 1 Use the LINE key to step the cursor to either the YES or NO option
96. ignment of a priority for Print Darkness Print Speed and Print COMMAND LCD Offset setting methods If LCD is selected the setting established via the LCD display menu system will be used for an incoming label job regardless of any different command settings If Command is selected any commands in the label job will take precedence and be used for printing the job 1 Use the LINE key to step to the desired priority option 2 Press the FEED key to select the option and advance to the next display LABEL RE DETECT ENABLE DISABLE Allows disabling the feeding of a blank label upon power up If Enable is selected the printer will automatically feed a label until it detects a label image This will correctly position the next printed label under the print head If Disable is selected the printer will not attempt detection and the operator is responsible for ensuring a correctly positioned label before printing 1 Use the LINE key to step to the desired option 2 Press the FEED key to select the option and advance to the next display M84Pro Service Manual PN 9001111A Page 5 20 Section 5 Printer Configuration LCD DISPLAY DEFINITION IEEE1284 If the printer is placed in the Single Item Buffer Mode DSW2 5 ON this ACK SIGNAL 00 5 selection allows the width of the IEEE1284 ACK pulse to be set In the Multi Item Buffer Mode this display will be skipped The range is 0 5 usec to 10 usec 1 Use the LINE key
97. in the Troubleshooting section for additional instruction on test module use Turn dial 3 on test module 1 to position number 5 Connect the positive probe of the multimeter to pin SIG 4 on test module 1 Connect the negative probe of the multimeter to pin GND 5 on test module 1 Ensure the millimeter is set for DC voltage reading Place the label backing only in position to be read by the sensor Adjust VR4 potentiometer so that the multimeter value is less than 0 5 volts Replace the label backing with a label in position to be read by the sensor Regard the millimeter for a value of 1 0 volts more than the prior value read Repeat steps 8 through 11 until the value is 1 0 volts Test print labels to ensure proper function Disconnect test module 1 from main circuit board 2 and replace housing covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover installation 0 9 Figure 8 9 Label Sensor Adjustment M84Pro Service Manual PN 9001111A Page 8 12 Section 8 Adjustment Procedures EYE MARK SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module oO MOAN OO A 12 13 14 NOTE Figure 10 5 Accessories amp Sensors Location Figure 10 6 Print Position Reference Diagram and Figures 10 7 through 10 19 Print Operation Sequence in the Diagram amp Schematics Sect
98. ind belt 12 Retighten screws 10 NOTE The lower roller may be adjusted by inserting a medium sized standard screwdriver into the slot located along the lower periphery of the roller bracket and twisting The scale is located adjacent to the adjustment slot 7 Restore power and test cycle to ensure proper function 8 Close replace housing covers NOTE Figure 10 1 of the Diagrams amp Schematics section provides guidance on housing cover installation PITCH SENSOR SETUP FOR NOTCH TAGS The following procedure applies to labels with notches along the left perimeter of the label stock Ignore this procedure otherwise 1 Switch off the printer and disconnect the power supply cord 2 Remove the front housing cover NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover removal 3 Remove e clip 1 Figure 8 7 from brass sensor adjustment shaft 2 as necessary NOTE Removal of the e clip permits the sensor to be adjusted an additional 14mm to the left for tag stock applications Figure 8 7 Pitch Sensor Assembly M84Pro Service Manual PN 9001111A Page 8 9 Section 8 Adjustment Procedures 4 Turn the knurled knob of sensor adjustment shaft 2 to laterally adjust sensors 3 and 4 NOTE Adjust sensor to align with and register the label hole notch gap or edge as applicable
99. ion provide additional instruction Open remove the top right and left housing covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover removal Turn the VR5 potentiometer fully counter clockwise Connect test module 1 Figure 8 9 to main circuit board connector 2 NOTE Refer to TP Test Module Usage in the Troubleshooting section for additional instruction on test module use Turn dial 3 on test module 1 to position number 4 Connect the positive probe of the multimeter to pin SIG 4 on test module 1 Connect the negative probe of the multimeter to pin GND 5 on test module 1 Ensure the multimeter is set for DC voltage reading Place a label without the eye mark part in position to be read by the sensor Adjust VR4 potentiometer so that the multimeter value is less than 0 5 volts Replace the label without the eye mark with one that has the eye mark for sensor reading Regard the millimeter for a value of 1 0 volts more than the prior value read Repeat steps 8 through 11 until the value is 1 0 volts Test print labels to ensure proper function Disconnect test module 1 from main circuit board 2 and replace housing covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover installation M84Pro Service Manual PN 9001111A Page 8 1
100. job at a time Each job must not exceed 2 95 MB M84Pro Service Manual PN 9001113A Page 3 1 Section 3 Interface Specifications MULTIPLE JOB BUFFER The printer is able to continuously receive print jobs while compiling and printing other jobs at the same time It acts much like a print buffer to maximize the performance of the host and the printer When using the RS232C Serial interface the multiple job buffer uses either the Ready Busy with DTR pin 20 or X On X Off flow control protocols See these sections for more details With an empty receiving buffer the status of DTR is high in X On status if using X On X Off meaning the printer is ready to receive data When the receive buffer is holding 2 0 MB of data 1 MB from being full DTR will go low an X Off is sent indicating the printer can no longer receive data This condition is called Buffer Near Full DTR Low or Buffer Near Full X Off The receiving buffer will not be able to receive more data again until a Buffer Available condition occurs This takes place when the receiving buffer has emptied so that only 1 MB bytes of data are being held 2 0 MB bytes from being full At this time DTR will go high or an X On is sent to tell the host that it can again receive data 0 ___ ana DTR High or DTR Low x On cor Buffer Available All printer error conditions i e label out ribbon out will cause the printer to go
101. l Ground This connection at the host side of the interface would depend upon the pin that is being used as the Ready Busy signal by the driving software Typically on a PC it would be either CTS pin5 or DSR pin 6 on a DB 25 connector READY Busy FLOW CONTROL Ready Busy is the hardware flow control method for the serial interface on the M 84PRO printers By raising lowering the voltage level on Pin 20 of the RS232C port the printer notifies the host when it is ready to receive data Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control The host must be capable of supporting this flow control method for it to function properly X ON X OFF FLOW CONTROL X On X Off flow control is used whenever hardware Ready Busy flow control is not available or desirable Instead of a voltage going high low at pin 20 control characters representing iPrinter Readyi X On 11 hexadecimal or Printer Busy X Off 13 hexadecimal are transmitted by the printer on pin 2 Transmit Data to the host In order for this method of flow control to function correctly the host must be capable of supporting it X On X Off operates in a manner similar to the function of pin 20 DTR as previously explained When the printer is first powered on it sends an X Off when the Buffer Near Full level is reached and a X On when the data level of the buffer drops below the Buffer Available
102. low must be performed The initial LCD display message is shown for each mode M84Pro Service Manual PN 9001111A Page 5 9 Section 5 Printer Configuration CONFIGURATION MODES MODE KEY SEQUENCE INITIAL DISPLAY Normal POWER ONLINE QTY 000000 Advanced LINE POWER ADVANCED MODE Test Print FEED POWER TEST PRINT MODE CONFIGURATION Default Setting LINE FEED POWER DEFAULT SETTING YES NO Clear Non Standard Protocol DSW2 7 ON LINE FEED POWER ALT PROTOCOL Protocol Code Download DSW2 7 ON POWER LINE USER DOWNLOAD Hex Dump DSW2 4 ON POWER ONLINE QTY 000000 NORMAL MODE The printer initially powers on in the ONLINE mode The user can access the User Settings using the following procedures LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ONLINE The LCD will display the ONLINE status on the top line and the label quantity QTY 000000 QTY status on the bottom The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key When a print job is received the quantity line will indicate the number of labels to be printed As the label job prints the display will indicate the number of labels in the print job that remains to be printed OFFLINE Press the LINE key once When the display changes to OFFLINE press the 000000 FEED and LINE keys simultaneously for more t
103. m a Lu ag Gap Eye Mark Ta A 4 Eye Mark Gap LUI 97 0mm LL LL J Xx 49 5 mm 4 LU y 2 pes a Unprintable Area 3 2 mm O i H e Printable Width 104 mm i Head Width 112 mm Z Thermal Head 11 5 mm 4 16 0 mm T Dispenser 19 5 mm y Z T Tear Off Cutter Figure 10 5 Accessories amp Sensors Location Diagram M84Pro Service Manual PN 9001111A Page 10 4 Section 10 Diagrams amp Schematics PRINT POSITION REFERENCE DIAGRAM CONTINUOUS PRINTING EYE MARK GAP Base Reference Print Position Base Reference Print Position TEAR OFF MODE EYE MARK GAP Tear Off Position Base Reference Tear Off Position Print Position Base Reference Print Position CUTTER MODE EYE MARK GAP PAPER FEED DIRECTION Cut Position Cut Posit Base Reference eie Print Position Base Reference Print Position PEEL OFF MODE EYE MARK GAP k Peel Off Position Peel Off Position Base Reference Print Position Base Reference Print Position Figure 10 6 Print Position Reference Diagram M84Pro Service Manual PN 9001111A Page 10 5 Section 10 Diagrams amp Schematics PRINT OPERATION SEQUENCE CONTINUOUS PITCH SENSOR ENABLED HEAD CHECK DISABLED Head Pitch sensor gap r Standby D KN gt X7 Print 1 page J J Print 2 page 3 gt
104. mputer systems all printers use a Plug In Interface Module The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order The other interfaces available is a high speed serial interface an Ethernet interface wireless Ethernet or an optional Universal Serial Bus USB Adapter The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles The RS232C Serial interface allows connectivity to a number of other hosts The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus Up to 127 peripherals can be connected to a single USB port WARNING NEVER CONNECT OR DISCONNECT INTERFACE CABLES OR USE A SWITCH BOX WITH POWER APPLIED TO EITHER THE HOST OR THE PRINTER THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY IN THE PRINTER HOST AND IS NOT COVERED BY WARRANTY RECEIVE BUFFER The printer may be configured to receive a data stream from a singular or multiple print jobs The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance The multiple job buffer on the other hand prints all jobs in the order they are received by the printer and the order of printing cannot be changed SINGLE JOB BUFFER The printer receives and prints one
105. n provides guidance on housing cover removal Locate power board 1 Figure 7 5 in the lower left corner of the printer Disconnect circuit board wiring harness A from power board 1 Disconnect cutter harness B from power board 1 if applicable Remove two screws 2 securing cable guard 3 to printer base Lift away cable guard 3 and disconnect power supply harness C Remove two screws 4 from the exterior back side of printer Remove one screw 5 from the interior securing power board 1 to the printer housing Manipulate power board 1 from within the printer Insert replacement power board 1 into printer housing oriented so that the power recepta cle protrudes from the rear Secure power board 1 to the printer using screw 5 and two screws 4 Connect power supply harness C and cover with cable guard 3 Secure cable guard 3 to the printer using two screws 2 Connect cutter harness B to power board 1 if applicable Connect circuit board harness A to power board 1 Reconnect power supply cord test cycle and reattach housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover installation M84Pro Service Manual PN 9001111A Page 7 5 Section 7 Replacement Procedures 24 4 NE 80 pavenTER n AR TERFACE BON GURATIO NERRO gett CONFI i A 6 B D N N CIRCUIT Bone A Di MAI
106. nces where the automatically calculated value must be adjusted to ensure reliable label feeding such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of labels or between label rolls In these instances the value should be set using the following procedures M84Pro Service Manual PN 9001111A Page 5 17 Section 5 Printer Configuration LCD DISPLAY DEFINITION GAP X XXV GAP When setting the gap threshold the voltage shown on the top line of INPUT X XV the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing The formula to be used for setting the threshold is High Voltage Level Low Voltage Level x 0 5 Start Value 1 Insert a label still attached to the backing into the sensor and close the Label Hold Down Record the voltage shown on the top line of the LCD panel This line should have the message GAP on the top line DIP switch DSW2 2 OFF Ensure the label is fully under the sensor 2 Strip the label from the backing and insert the backing strip under the sensor and close the Label Lid Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following ranges Backing with label 2 0V to 3 5V Backing without label Less than 1 0V If the measured values are outside this range it may be difficult finding a value th
107. ng the LINE key NOTE The default selection is large The LINE key allows scrolling from one option to another the FEED key to test print Press the FEED key again to stop printing M84Pro Service Manual PN 9001111A Simultaneously press and hold the LINE and FEED keys while turning on the power switch Page 9 4 Section 9 Factory Resets WARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING PURPOSES ONLY FULL WIDTH LABELS MUST BE USED TO PREVENT PRINT HEAD DAMAGE 12 Verify that the counters on the test print have reset to 0 0 km 13 Power Off the printer and confirm that all switches are in the Off or down position CLEAR EEPROM CAUTION RESETTING THE PRINTER WILL CLEAR ALL REGISTERS 1 Record all dip switch positions Place all dip switches in the OFF position Place the DSW2 4 in the ON position Simultaneously press and hold the LINE and FEED keys while turning on the power switch a A O N Release the LINE and FEED keys upon hearing a beep LCD DISPLAY INITIALIZING ROM V00 00 00 00 MAINTENANCE MODE DIPSW2 4 ON gt OFF 6 Place the DSW2 4 in the Off position LCD DISPLAY FACTORY MODE 7 Press the LINE key to display the next screen LCD DISPLAY ALL CLEAR MODE 8 Press the FEED key once to display the nex
108. nother Print Position Adjustment Feed Roller Adjustment Offset Label Stop Position PRINT HEAD POSITION ALIGNMENT Print head position has a direct impact on print quality An improperly aligned print head will cause the print to be inconsistent across the label The following procedure will provide guidance on print head alignment Figure 8 2 Print Head Alignment M84Pro Service Manual PN 9001111A Page 8 2 Section 8 Adjustment Procedures 1 Remove ribbon as applicable to gain access to the top side of print head 1 Figure 8 2 NOTE Figure 10 3 in the Diagrams amp Schematics section provides guidance on ribbon removal Loosen thumbscrew 2 and two set screws 3 Load printer with media and ribbon as applicable and latch 4 print head 1 closed NOTE Figures 10 2 and 10 3 of the Diagrams amp Schematics section provides guidance on media and ribbon installation 4 Begin continuous printing of self test labels NOTE The self test label identifies if any elements are malfunctional To the far right of the Head Check row OK will be printed if elements are not missing and NG if any are missing Begin a troubleshooting process should difficulties be found It is recommended that the troubleshooting process begin at the rear of the printer and work forward 5 Adjust left or right screw s 5 to manipulate print head 1 as deemed necessar
109. nput Connector permits 115V 50 60 Hz supply via supplied cord Interface Port Connector for interface harness Must be connected for the printer to be operational Acceptable interface types are e RS232C Serial I F Module DB 25 IEEE1284 Parallel I F Module AMP 57 40360 Universal Serial Bus Adapter Ethernet 10 100 BaseT I F Module RS422 485 I F Module DB 9 Ext Interface Port Connector for external control of print cycle Also supplies power for optional accessories AMP 57 60140 Memory Card Slot Slot for the insertion of optional PCMCIA Memory Card Main Fuse Connection For input power protection type 3A 250V M84Pro Service Manual PN 9001111A Page 1 4 Section 1 Introduction INTERFACE PORT LCD DISPLAY i E LINE KEY n me rem FEED KEY O Power INDICATORS ei ome POTENTIOMETERS RIBBON orrser a O ERROR prc ST eames DIP SWITCHES DOO0000 O0000000 DODUIMIL f 4 EXT PORT MEMORY CARD SLOT 3 pa beagle scogli MAIN FUSE CONNECTIC E POWER SWITCH AC POWER INPUT l 100v 120v REAR COVER PANEL COVER Figure 1 4 Switches Indicators and Connection Ports M84Pro Service Manual PN 9001111A Page 1 5 TECHNICAL DATA All technical data deemed pertinent has been tabulated below for quick reference Find the relative section header and then locate the specific type of technical data in th left column
110. nsure the printer is receiving from the computer using a Receive Buffer Hex Dump Refer to that procedure for instructions The printer will print only once a hexadecimal dump of everything it has received from the host computer Each hexadecimal character represents a character the printer received Analyze and troubleshoot the data stream NOTE A small label may produce a large amount of data when printed in Hex Dump While checking the hex dump printout look for OD OA carriage return and line feed char acters throughout The command string should be continuous CR or LF characters are not allowed between the start command lt ESC gt A and the stop command lt ESC gt Z If Basic is being used it may be adding these characters automatically as the line wraps Adding a width statement to your program can help suppress these extra ODH OAH characters by expanding the line length up to 255 characters If not programming in BASIC check to see if the equivalent statement in language exists to suppress extra carriage returns and line feeds from data being sent to the printer The data stream must be one complete line going to the printer LAN ETHERNET INTERFACE Ifthe printer does not come up ready Ensure the printer is powered on all cables are con nected and the printer is on line If possible connect a terminal to the serial port and observe for a boot prompt indicating the print server firmware has not been loade
111. nter will enter the Card Copy mode If No is selected the display will advance to the Card to Memory SATO Font Copy mode COPY START 2 Confirm the selection by stepping the cursor to the Yes option If No is YES NO selected the display will return to the previous selection TRUETYPEFONTCOPY 3 Press the FEED key to select the option If Yes was selected the copy COPYING process will begin TRUETYPE FONTCOPY 4 Once the copy process is completed press the FEED key to step the COMPLETED display CARD COPY FORMAT 5 If an error is encountered in the copy process one of the following XXXXXXX ERROR messages will be displayed on the second line R W Error No Card Error Mem Full Error Indicates that there is insufficient memory available Indicates a Read Write error occured Indicates no card was recognized CARD gt MEMORYCOPY This selection allows SATO fonts to be copied from the PCMCIA Memory card SATOFONT YIN installed in the Memory Card slot 1 Use the LINE key to step the cursor to desired option If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode COPY START 2 Confirm the selection by stepping the cursor to the Yes option If No is YES NO selected the display will return to the previous selection SATO FONT COPY 3 Press the FEED key to select the option If Yes was selected the copy COPYING process will begin
112. nual covers instructions on how to return the printer to its factory settings The instructions are separated into differing categories of interest FACTORY SETTINGS TEST PRINT CAUTION RESETTING THE PRINTER WILL CLEAR ALL REGISTERS 1 Record all dip switch positions Place all dip switches in the OFF position Place the DSW2 4 in the ON position Simultaneously press and hold the LINE and FEED keys while turning on the power switch a A O N Release the LINE and FEED keys upon hearing a beep LCD DISPLAY INITIALIZING ROM V00 00 00 00 MAINTENANCE MODE DIPSW2 4 ON gt OFF 6 Place the DSW2 4 in the Off position LCD DISPLAY FACTORY MODE 7 Press the FEED key to display the next screen LCD DISPLAY COUNTER CLEAR NONE 8 Press the LINE key once to change the message from NONE to ALL LCD DISPLAY COUNTER CLEAR ALL 9 Press the FEED key to clear the EEPROM LCD DISPLAY PRINT SIZE SMALL LARGE 10 Select the print label size by pressing the LINE key NOTE The default selection is large The LINE key allows scrolling from one option to another M84Pro Service Manual PN 9001111A Page 9 1 Section 9 Factory Resets 11 Press the FEED key to test print Press the FEED key again to stop printing WARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS O
113. ol Bi Directional Communication Data Transmission Rate 9600 19200 38400 57600 bps Character Format 1 Start Bit fixed 7 or 8 data bits selectable Odd Even or No Parity selectable 1 or 2 Stop bits selectable Connector DB 25S Female Cable DB 25P Male 50 ft maximum length For cable configuration refer to Cable Requirements appropriate to the RS232C protocol chosen Signal Levels High 5V to 12V Low 5V to 12V NOTE Pin assignments begin with one 1 in the upper right corner and descend to thirteen 13 in the upper left corner Pin number fourteen 14 picks up in the lower right corner and descends to twenty five 25 in the lower left RS232C SERIAL INTERFACE SIGNALS PIN DIRECTION SIGNAL DEFINITION 1 Reference FG Frame Ground 2 To Host TD Transmit Data Data from the printer to the host computer Sends X On X Off characters or status data bi directional protocols 3 To Printer RD Receive Data Data to the printer from the host computer 4 To Host RTS Request to Send Used with Ready Busy flow control to indicate an error condition RTS is high and remains high unless the print head is open in this case RTS would return to the high state after the print head is closed and the printer is placed back on line or an error condition occurs during printing e g ribbon out label out 5 To Printer CTS Clear to Send When this lin
114. onnect power supply cord test cycle and reattach housing covers Figure 7 2 Circuit Board Replacement M84Pro Service Manual PN 9001111A Page 7 2 Section 7 Replacement Procedures INTERFACE BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord 2 Open remove the top right and left housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover removal 3 Remove two screws 1 Figure 7 3 securing interface board 2 on the exterior back side of printer Carefully withdraw interface board 2 from its connection with main circuit board 3 Insert replacement interface board 2 through the housing slot to connect with main circuit board 3 Secure interface board 2 to printer housing using two screws 1 Reconnect power supply cord test cycle and reattach left side cover NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover installation Wa Figure 7 3 Interface Board Replacement M84Pro Service Manual PN 9001111A Page 7 3 Section 7 Replacement Procedures DAUGHTER BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord 2 Open remove thetop right and left housing covers NOTE Figure 10 1 of the Daigrams amp Schematics section provides guidance on housing cover removal Disconnect
115. or emulating earlier series software commands Should be used only if problems are encountered when using existing software This switch will also affect the settings selected by DSW1 7 and DSW1 8 DSW2 8 SETTING Off Status 3 amp 4 Enabled On Status 2 amp 3 Enabled DSW2 ON OFF 123 45 67 8 Backfeed Sequence DSW3 1 DSW3 2 Backfeed is used to correctly position the label for application and then retract the next label to the proper print position This operation can be performed immediately after a label is printed and used or immediately prior to the printing of the next label DSW3 1 SETTING DSW3 Off Off Continuous ON Off On Tear Off OFF On Off Cutter 123 45 67 8 On On Dispenser Defaults to Continuous if cutter not installed Label Sensor Selection DSW3 3 Enables or disables the Label Sensor If the Sensor is enabled it will detect the edge of the label and position it automatically If it is disabled the positioning must be under software control using Line Feed commands DSW3 3 SETTING Off Sensor Used On Not Used M84Pro Service Manual DSW3 ON OFF 123 45 67 8 PN 9001111A Page 5 5 Section 5 Printer Configuration Back Feed Selection DSW3 4 When Back Feed is enabled the
116. ots User progammable Rotation 0 90 180 and 270 Degrees Sequential Numbering Sequential numbering of both numerics and bar codes Custom Characters RAM storage for special characters Graphics Full dot addressable graphics SATO Hex Binary BMP or PCX formats Form Overlay Form overlay for high speed editing of complex formats REGULATORY APPROVALS Safety VCCI Class B UL CUL CE FCC Class B RFI EMI FCC Class B M84Pro Service Manual PN 9001111A Page 2 4 INTERFACE SPECIFICATIONS This section presents the interface specifications and include detailed information on how to properly interface the printer with the host system INTERFACE TYPES The parallel interface is a high speed bi directional interface that conforms to the IEEE1284 specification ECP mode on some computers The interface is also compatible with the older Centronics parallel interface standard If it does not detect the correct IEEE1284 signals in the interface connection it will automatically operate in the standard Centronics mode which is much slower To use the IEEE1284 parallel interface to its fullest capability requires that the host also have an IEEE1284 compatible interface and that the two be connected with a cable that meets the IEEE1284 specification If either of these two are not present the data rate is reduced In order to provide flexibility in communicating with a variety of host co
117. ransmits an ENQ 05 hexadecimal to the printer and the printer will respond with its status within five milliseconds If printing it will respond upon finishing the current label then resume printing In order for this protocol to work properly with an RS232C M84Pro Service Manual PN 9001113A Page 3 6 Section 3 Interface Specifications Optional Interface pin 6 DTR and pin 5 CTS must be held high by the host One way to ensure these pins are always in the correct state is to tie pin 20 DTR to pin 6 DSR and pin 4 RTS to pin 5 CTS at the printer end of the cable ENQUIRE ENQ Upon receipt of an ENQ command the printer responds with 25 bytes of status information bounded by an STX ETX pair The Bi Com protocol works only in the multiple job buffer mode The status information is defined as follows lt STX gt 2 Byte ID 1 Status Byte 6 Byte Label Remaining 16 Byte Job Name lt ETX gt STREAM IDENTIFICATION ID Is a two byte number identifying the current print job ID The print job ID is defined using the lt ESC gt ID Job ID command transmitted with the print job see Job ID Store in the command listing for more information on how to use this command The range is from 00 to 99 Status A single byte defining the current status of the printer see the Status Byte Definition table Label Remaining Six bytes defining the number of labels remaining in the current print job The range is from 000000 to 999
118. rew 11 Figure 7 12c and loosen screw 12 to free pulley tension bracket 13 Remove platen roller belt 14 and ribbon rewind belt 15 from feed roller pulley 16 and platen roller pulley 17 respectively NOTE Remove e clips 18 if removal or replacement of pulleys 16 and 17 is required Remove two screws 19 Figure 7 12d and four screws 20 and withdraw ribbon frame 21 Remove ribbon rewind belt 15 from ribbon rewind spindle pulley 22 Prepare to replace timing belts 3 4 14 and 15 Apply replacement belt 15 to pulley 22 and allow to suspend Apply ribbon frame 21 to the printer frame and secure using four screws 20 and two screws 19 M84Pro Service Manual PN 9001111A Page 7 16 Section 7 Replacement Procedures 14 15 16 17 18 19 20 21 22 23 24 25 20 22 e TERFAC INTEOARD SI OARD Sl mam CIRCUIT 5 ose Sd e power BOARD 15 vr vr Figure 7 12d Ribbon and Rewind Belt Replacement Apply belt 14 Figure 6 12c to the large diameter of pulleys 17 and 16 Apply the lower end of belt 15 to the smaller diameter of pulley 17 Apply pulley tension bracket 13 so that its pulley is oriented under the upper span of belt 14 and secure using screw 11 Manipulate pulley tension bracket 13 so as to apply tension to belt 14 and tighten screw 12 Apply replacement belts 4 Figure 7 12b and 3 to pulley 10 and
119. ring daughter board 2 to main circuit board 3 4 Disconnect daughter board 2 from circuit board 3 5 Insert flash card 4 into its reserved brackets on main circuit board 3 NOTE The flash card will properly insert into the connector bracket in a single orientation Ensure that the contactor side is goes first then press inward to index the notched areas M84Pro Service Manual PN 9001111A Page 4 7 Section 4 Accessories Installation Figure 4 3 Flash Card Installation 6 Apply and connect daughter board 2 to main circuit board 3 and secure using three screws 1 Ensure power supply wiring harness 5 is fully connected to daughter board 2 Factory Reset as directed in the Factory Reset section of this manual Restore power test cycle and replace covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover installation PCMCIA MEMORY EXPANSION INSTALLATION 1 Switch off the printer and disconnect the power supply cord 2 Open remove the top right and left housing covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover removal 3 Remove two screws 1 Figure 4 4a securing interface board 2 to the rear printer hous ing Withdraw interface board 2 from printer Remove two screws 3 securing main circuit board 4 to the rear printer housing
120. rinter problems TP TEST MODULE USAGE The SATO TP Test Module is a purchase option specially designed and sold by SATO America to assist in troubleshooting SATO Printers The use of this device will facilitate the identification and isolation of problem circuitry and for voltage adjustment 1 2 3 4 Remove applicable housing covers as directed in Figure 10 1 of the Diagrams section Connect the harness from Test Module 1 Flgure 6 1 to main circuit board connector 2 Connect the multimeter ground probe to the pin identified as GND 3 on Test Module 1 Connect the multimeter positive probe to the pin identified as SIG 4 on Test Module 1 NOTE The ground and positive probes of the multimeter may also be con nected to the Test Module by inserting the probes into their respective con nection ports 6 arranged vertically along the right front side of the Test Module If this method is used the dial should be set at 0 zero Refer to Fig ure 6 2 for connection port identification Turn on the printer and rotate Test Module dial 5 to the required position NOTE Refer to Figure 6 2 for the correct Test Module position Record the multimeter values and confirm they are within specified tolerences M84Pro Service Manual PN 9001111A Page 6 7 Section 6 Troubleshooting NOTE Voltage readings must be 10 of specification for proper operation 7 Tro
121. rinter to automatically backfeed the label stock for correct alignment of the next print cycle NOTE Refer to Figure 10 5 Accessories amp Sensors Location in the Diagrams amp Schematics section if assistance is needed 1 Switch off the printer and disconnect the power supply cord 2 Open remove the top right and left housing covers M84Pro Service Manual PN 9001111A Page 4 4 Section 4 Accessories Installation NOTE Figures 10 1 10 2 and 10 3 in the Diagrams amp Schematics section provide guidance on housing cover media and ribbon removal respectively 3 Remove the ribbon and label stock if applicable and leave the print head open 4 Remove screw 1 Figure 4 2a securing front cover 2 to the printer frame Lift away front cover 2 NOTE The screws are accessible at the rear of the cover on the right side Manipulate the cover upward and outward to remove Figure 4 2a Dispenser Installation 5 Route dispenser wiring harness 3 through the slot in the printer side wall CAUTION WHEN ROUTING THE WIRING HARNESS ENSURE THAT IIS ROUTED IN A MANNER SO AS TO PREVENT PINCHING OR INTANGLEMENTS M84Pro Service Manual PN 9001111A Page 4 5 Section 4 Accessories Installation Figure 4 2b Dispenser Installation 6 Insert dispenser 4 Figure 4 2b in place of removed front cover 2 and secure using screw 1 NOTE Di
122. s in the default configuration To exit the Default Setting Mode power the printer off and then back on MAINTENANCE FACTORY MODE This function is used to clear counters and reset the printer s firmware It is also used after upgrading the flash firmware or installing a new memory module LCD DISPLAY DEFINITION MAINTENANCE MODE DIPSW2 4 ON gt OFF Record all dip switch positions and place all in the OFF position Place DSW2 4 switch in the ON position Press and hold the LINE and FEED keys while switching on the power Release the LINE and FEED keys when the printer beeps FACTORY MODE Place the DSW2 4 switch in the OFF position 1 2 3 4 5 Press the FEED key to advance to the next display 6 7 8 9 COUNTER CLEAR Use the LINE key to step the cursor to the desired option NONE Press the FEED key to select the option and advance to the next display PRINT SIZE Use the LINE key to step to the desired option 128 mm or 266 mm SMALL LARGE Press the FEED key to select the option and initiate test printing PRESS ENTER KEY TO STOP PRINTING The FEED key may be pressed and repressed to start and stop printing at will ALL CLEAR MODE This function is used to clear counters and reset the printer s firmware It is also used after upgrading the flash firmware or installing a new memory module LCD DISPLAY DEFINITION MAINTENANCE MODE DIPSW2 4 ON gt OF
123. sh label supply Label stock is not routed through sensor Ensure label roll is correctly installed Label sensor incorrectly positioned Adjust sensor position Label sensor is blocked Clean label sensor Incorrect label sensor threshold setting Adjust label sensor threshold Platen drive malfunction Perform drive train analysis RIBBON LED ILLUMINATED Ribbon supply roll is empty Replenish ribbon supply Ribbon supply is misaligned Realign ribbon sensor Ribbon sensor is blocked Clean ribbon sensor Ribbon rewind is without core Install cardboard core TROUBLESHOOTING PROCEDURES The procedures below provide in depth instructions on symptom analysis of specific components If it is suspected that the problem lies within one of these components refer to the relative instructions RS232 SERIAL INTERFACE e Ensure the serial cable is thoroughly connected to the PC and the printer CAUTION NEVER CONNECT OR DISCONNECT INTERFACE CABLES OR USE A SWITCH BOX WITH POWER APPLIED TO EITHER THE PRINTER OR THE HOST THIS MAY CAUSE DAMAGE TO THE INTER FACE CIRCUITRY AND IS NOT COVERED BY WARRANTY e Ensure the serial cable is not defective The minimum requirements is that a Null Modem Cable or correct Pin Outs be used and that it be manufactured to specifications Refer to the Interface Specifications section of this manual e Ensure
124. spenser installation will only require a single screw Discard the remaining screw from front cover removal 7 Connect dispenser wiring harness 3 Figure 4 2c with free end of wiring harness con nected to CN10 port 5 of main circuit board CAUTION ENSURE THE CONNECTORS ARE PROPERLY ORIENTED WHEN MATING EQUIPMENT DAMAGE MAY OCCUR OTHERWISE Remove two screws 6 securing cable shield 7 Encase cutter wiring harness 3 along with the power cable in cable shield 7 and secure using two screws 6 10 Place the DSW3 1 and the DSW3 2 dip switches in the up position 11 Load the printer with ribbon and media stock and close install all housing covers M84Pro Service Manual PN 9001111A Page 4 6 Section 4 Accessories Installation NOTE Figures 10 1 10 2 and 10 3 in the Diagrams amp Schematics section provide guidance on housing cover media and ribbon installation 12 Restore power and test cycle TER pauett INTERE i BOARD BOAR ON peut coNrIGURAT o MAN arcuit BOAR power BOARD Figure 4 2c Dispenser Installation FLASH MEMORY INSTALLATION 1 Switch off the printer and disconnect the power supply cord 2 Open remove the top right and left housing covers NOTE Figure 10 1 in the Diagrams amp Schematics section provides guidance on housing cover removal 3 Remove three screws 1 Figure 4 3 secu
125. stream for errors and start the download process over If the custom codes are correct press the FEED key to accept them and terminate the download process If they are incorrect turn the printer off without pressing the ENTER key and begin the process again M84Pro Service Manual PN 9001111A Page 5 24 Section 5 Printer Configuration HEX DUMP MODE In addition to the Test Print Labels the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting LCD DISPLAY DEFINITION V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ONLINE The Hex Dump Mode is entered by placing DSW2 4 in the On position and QTY 000000 powering the printer on 1 The printer is now ready to receive data 2 Send the data stream to the printer 3 The received data will be printed in a hexadecimal format4 4 To return the printer to normal operation place DSW2 4 in the off position and power the printer off and then back on M84Pro Service Manual PN 9001111A Page 5 25 TROUBLESHOOTING ERROR SIGNALS The LED display Front Panel LED Indicators and Buzzer provide a visual and audio indication of the type of error encountered Find the correct symptom in the table below to reference the correct response LED LCD MESSAGE BEEP ERRO
126. t housing covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provides guidance on housing cover media and ribbon removal 3 Remove ribbon and media to provide free access to label position sensor 1 Figure 7 17 Figure 7 17 Label Position Sensor Replacement 4 Remove screw 2 and nylon spacer 3 securing sensor 1 to media sensor guide 4 NOTE The sensor is attached to the underside of the sensor guide The sen sor guide is manufactured of black phenolic material and is attached to the brass auger type spindle Disconnect wiring harness of damaged sensor 1 from the main circuit board Connect the wiring harness of replacement label position sensor 1 to main circuit board Refer to Figure 7 18 for guidance 7 Reconnect power supply cord test cycle and reattach close all covers NOTE Figures 10 1 10 2 and 10 3 of the Daigrams amp Schematics section provides guidance on housing cover media and ribbon installation M84Pro Service Manual PN 9001111A Page 7 22 Section 7 Replacement Procedures Figure 7 18 Wiring Harness Connection RIBBON SENSOR REPLACEMENT 1 2 ao o O ON OD 11 12 Switch off the printer and disconnect the power supply cord Open or remove the top left and right housing covers NOTE Figures 10 1 and 10 3 of the Daigrams amp Schematics section pro vides guidance
127. t screen LCD DISPLAY ALL CLEAR COUNTER EEPROM 9 Press the FEED key once to display the next screen LCD DISPLAY COUNTER ALL CLEAR YES NO 10 Press the LINE key to scroll to YES 11 Press the FEED key to clear the EEPROM 12 Power Off the printer and confirm that all switches are in the Off or down position M84Pro Service Manual PN 9001111A Page 9 5 DIAGRAMS amp SCHEMATICS HOUSING COVER REMOVAL amp INSTALLATION Screws x2 r Screws x2 Screws x4 A gt A Screws x2 Screws x1 Figure 10 1 Housing Cover Removal amp Installation M84Pro Service Manual PN 9001111A Page 10 1 Section 10 Diagrams amp Schematics MEDIA LOADING amp P a MEDIA i 2 WA Figure 10 2 Media Loading RIBBON LOADING Jf Fe 7 gt N IG Moy Z Cr Il 2 Spee a Figure 10 3 Ribbon Loading M84Pro Service Manual PN 9001111A Page 10 2 Section 10 Diagrams amp Schematics PAPER SPECIFICATIONS Ticket Maw Label i icke 14mm A Ge 3mm 3mm g D o O oN yo o o FL o a fae Au gt 1 5mm 1 5mm Figure 10 4 Paper Specifications M84Pro Service Manual PN 9001111A Page 10 3 Section 10 Diagrams amp Schematics ACCESSORIES amp SENSORS LOCATION Paper End Switch SSA _L AAGAAAAAY Z O a 17 65 mm i ni 4a H O 4 6 54 m
128. turned if there are no errors and a NAK 16 hexadecimal if a printer error exists PRINT START DC1 If the printer has been stopped by receipt of a DLE 10 hexadecimal command it can be restarted by sending a DC1 hexadecimal 11 command Upon receipt of this command an ACK 06 hexadecimal is returned if there are no errors and a NAK 16 hexadecimal if a printer error exists Note To provide compatibility with older SATO printers the RS232C interface can be configured to use an earlier Bi Com 3 ENQ ACK NAK protocol selected via DSW2 8 and DSW1 7 8 on the RS232 Interface module The earlier protocol did not have provisions for the Job Name and did not respond to the DLE or DCI commands Also there are additional Response Codes in the Status Byte Definition It is recommended that you use the current protocol rather than the earlier version unless it is necessary for compatibility with existing software M84Pro Service Manual PN 9001113A Page 3 8 ACCESSORIES INSTALLATION The following procedures provide in depth instructions on the installation of all optional accessories Each accessory is a purchase option that may not apply to your setup Refer to the list below to determine if any are applicable and their installation is required If not disregard this section of the manual and proceed to the next Label Cutter Kit Label dispenser PCMCIA Memory Expansion Flash Memory Expansion Real Time Clock Interface
129. ubleshoot and or replace components as directed in their respective procedures Figure 6 1 TP Test Module Usage DIAL APPLICATION DESCRIPTION O through 3 Used to determine voltage Refer to the specifications section of this manual to determine a component s required voltage level Set the dial to that voltage requirement and the milli meter reading should be in the same range if properly performing 4 Used for testing and adjustment of the VR5 potentiometer when Eye Mark printing Used for testing and adjustment of the VR4 potentiometer when GAP printing 6 Used for testing and adjustment of the VR2 potentiometer when printing with dispencer The potentiometer should be turned fully clock wise for this operation 7 Used for testing and adjustment of the VR3 potentiometer for ribbon end sensing M84Pro Service Manual PN 9001111A Page 6 8 Section 6 Troubleshooting RIBBON SENSOR OPERATION VERIFICATION Verification that the ribbon sensor is operational may be achieved using the Operator Panel located on the front housing cover 1 2 3 4 5 Access the dip switches located on the Operator Panel Record all dip switch positions Place DSW2 1 dip switch in the off position then switch off the printer Remove ribbon from the printer as applicable and latch down print head Switch on the printer LCD DISPLAY INITIALIZING ROM V00 00 00 00 LCD DISPLAY ONLINE QTY 000000
130. uide plate 4 until the ribbon seems to smooth itself out 6 Retighten screw 3 to hold that position M84Pro Service Manual PN 9001111A Page 8 5 Section 8 Adjustment Procedures 7 Ensure screw 5 is secure on the left side of guide plate 4 8 Test cycle and readjust as necessary L A P Figure 8 4 Ribbon Guide Plate Adjustment FEED ROLLER ADJUSTMENT Feed roller adjustment is used for fine tuning label tracking By adjusting the pressure between the upper and lower rollers the media may be directed through the printer as desired If mal adjusted the label media will have a tendency to want to track to the left or to right depending on which side has the greatest pressure A properly adjusted upper and lower feed roller assembly will have evenly applied pressure to each side and be properly aligned The pressure difference between each side should be 100 grams or less A tension gauge will be required to measure the tension To acquire the desired adjustment the upper the lower or both feed rollers may require manipulation Each roller may be adjusted along opposing X and Y axis Different variations may be required until the correct adjustment is achieved 1 Switch the printer off and disconnect the power supply cord 2 Open the top and right side housing covers NOTE Figures 10 1 10 2 and 10 3 of the Diagrams amp Schematics section provides guidance on housing cover media and ribbon removal
131. w rotation raises the print head on the right side Counter clockwise rotation conversely lowers the print head 8 Retighten set screw 3 M84Pro Service Manual PN 9001111A Page 8 4 Section 8 Adjustment Procedures 4 6 pol i O 3 5 a 1 76 io n ss MEDA f 4 Va Figure 8 3 Print Head Balance Adjustment RIBBON GUIDE PLATE ADJUSTMENT Ribbon wrinkling has a negative impact on print quality and should be avoided If ribbon wrinkling is observed across the ribbon guide plate adjustment may be necessary Before adjusting the ribbon guide plate it is recommended that the print head balance be adjusted first followed by the guide plate if necessary The left side of the ribbon guide plate remains fixed and the right side is adjusted vertically To adjust the ribbon guide plate follow the instructions below 1 Load printer with media and ribbon as applicable NOTE Figures 10 2 and 10 3 of the Diagrams amp Schematics section provides guidance on media and ribbon installation Connect the power supply cord restore power and test cycle 3 Manually manipulate print head latch 1 Figure 8 4 to open print head 2 NOTE The printer will go into a standby mode when the print head is opened It is not necessary to turn the printer off Loosen set screw 3 to allow the right side of ribbon guide plate 4 to be adjusted Manipulate g
132. y until the print image is deemed acceptable NOTE The print speed and darkness should be set so as to assist in determining if the print image is being improved during alignment The speed and darkness settings are identified on the self test label Adjust as deemed necessary NOTE The self test label provides a scale in the lower right and left corners to assist in adjustment The label is properly aligned perpendicular to the print head when the scale increments are proportionate on each side 6 Retighten two set screws 3 and thumbscrew 2 to complete the adjustment process PRINT HEAD BALANCE ADJUSTMENT Print quality may be further optimized by the adjustment of the print head balance When the print head is balanced there is equal pressure applied across the print media and platen roller by the print head The left side of the print head remains fixed and the right side is adjusted vertically to obtain balance To adjust print head balance follow the instructions below 1 Visually inspect the condition of the feed and platen rollers and replace as necessary 2 Adjust the feed roller in accordance with its relative procedure in this manual 3 Load printer with media and ribbon as applicable M84Pro Service Manual PN 9001111A Page 8 3 Section 8 Adjustment Procedures NOTE Figures 10 2 and 10 3 of the Diagrams amp Schematics section provides guidance on media and ribbon installation

M84p Service Manual2s.book

Contents

Download Pdf Manuals

Related Search

Related Contents